Sps Service Agreements

SPS SERVICE AGREEMENTS

A Management Framework for Service Improvement

Service Specification and Requirements for Prisons operated and managed by the Scottish Prison Service

Scottish Prison Service SPS Service Agreements Protecting the Public – Reducing Re-offending

FOREWORD

The Service Framework is a culmination of work agreed between the Director of Partnerships and Commissioning and Director of Prisons and forms both a statement of service and a framework for performance improvement. The framework applies to all prisons operated and managed by the Scottish Prison Service. Our two Private Sector prisons have similar requirements but their own contractual arrangements, details of which are available on the SPS website.

This document provides a statement of requirements agreed between Directorates, including the Director of Health and Care, that define the services and service performance indicators required of SPS establishments. Accordingly the document is both live and evolving and will change in response to new demands on our prisons and as offender management policy develops.

It is intended that this Service Framework and individual Service Agreements will increase focus and clarity on delivery. The content of the service requirements will also be responsive to the developing needs of Community Justice Authorities and other key criminal justice partners. Agreed initiatives and services will be incorporated within the service specification following discussion and agreement at the SPS Cross-Directorate meeting. Similarly in 2009-10 the SPS will consider in more detail the specific requirements of young offenders and female offenders and how these groups should be represented in the framework. A review will also be carried out of the organisational performance reporting framework.

Both the Director of Partnerships and the Director of Prisons will continue to meet bimonthly to discuss policy, delivery and performance issues in relation to the delivery of public sector prison services in Scotland.

Eric Murch Rona Sweeney

Director of Partnerships & Commissioning Director of Prisons

Date: 13 April 2009 Date: 22 April 2009

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Table of Contents

Service Agreements

Section 1: Prisoner Places

Section 2: Service Specification

Section 3: Corporate Key Performance & Service Indicators

Section 4: Establishment Service Agreements

Section 5: KPI & Service Indicator Definitions

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Service Agreements

This Service Framework represents an agreement between the Director of Prisons and the Director of Partnerships & Commissioning on those services that Prison establishments directly operated by SPS (“SPS Establishments”) will be required to deliver.

Roles & Responsibilities

The Director of Prisons and Director of Partnerships and Commissioning will work together to agree service and performance levels across SPS Establishments.

The Director of Prisons is responsible for the direct management of SPS Establishments, the implementation of SPS policies within those establishments and for securing primary assurance of delivery. The Director of Prisons also retains responsibility for custody and order policy. Prisons will deliver the agreed level of service under mechanisms set by the Director of Prisons.

The Director of Partnerships and Commissioning is responsible for setting policy for offender services and for secondary assurance of delivery in SPS Establishments.

The Director of Health and Care is responsible for setting policy in Health and Care across Scottish Prisons, while Director of Partnerships and Commissioning will retain responsibility for offender management.

The Director of Prisons and the Director of Partnerships and Commissioning will undertake a service and performance review meeting on a bimonthly basis to discuss issues arising from this management framework, including policy, performance and financial issues.

The Director of Prisons, the Director of Partnerships and Commissioning and the Director of Health & Care will meet in a monthly tri-partite meeting (the Cross- Directorate meeting) to discuss policy issues.

The Director of Prisons will collate performance data on a monthly basis and supply those reports to the Director of Partnerships and Commissioning. The Director of Partnership and Commissioning will work with the Director of Corporate Services to agree a forward Audit and Assurance plan for this service framework.

Framework

SPS Establishments will, as a minimum, provide accommodation for the population of prisoners set out in Section 1. The cost of utilising the Available Prisoner Places indicated in Section 1 is included in the base budget for the establishment. The net total number of Additional Prisoner Places used in all SPS Establishments will attract funding which will be passed to the Director of Prisons. This will be disseminated using a mechanism owned by the Director of Prisons.

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SPS Establishments will comply with the Service Specification set out in Section 2. Compliance with the Service Specification will be monitored through local primary assurance and systematic and ad-hoc secondary assurance as required.

SPS Establishments will deliver their services in accordance with Sections 3 & 4. This details key performance and service indicators, minimum programme completion requirements, financial resources and any new service requirements for that establishment. Assured performance data will be sought from each SPS Establishment on progress against each item detailed in Section 4. Key Performance Indicator and Service Indicator definitions are detailed in Section 5.

The various sections to this service framework will be updated as required through an agreed change control process, and as a minimum will be refreshed annually.

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Section 1

Prisoner Places

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Section 1: Prisoner Places

Intro

Each SPS Establishment has a number of Available Prisoner Places which represent the core number of prisoners expected to be held at that establishments. A number of establishments also have Additional Prisoner Places which can be expected to be partially or fully utilised in response to managing a fluctuating prisoner population. The Available and Additional Prisoner Places at each establishment is set out in Table 1.

Table 2 shows the groups of prisoners for which the full suite of prisoner services will be available at each establishment.

The formal definitions of the terms used are shown below.

Definitions

Available Prisoner Place: accommodation and appropriate regime for a prisoner. Accommodation for Available Prisoner Places may be in shared cells, except in areas where there is a lack of access to sanitation.

Additional Prisoner Place: accommodation and appropriate regime for a prisoner and attracting additional financial resources when occupied. Accommodation for Additional Prisoner Places may be in shared cells, except in areas where there is a lack of access to sanitation. Prisoners released on Home Detention Curfew will not be classed as occupying an Additional Prisoner Place.

Contingency Place: accommodation and regime for a prisoner of any Regime Group, available at two hours’ notice and attracting additional financial resources when occupied. Accommodation for Contingency Places may be in shared cells, except in areas where there is a lack of access to sanitation.

Other than in exceptional circumstances, Contingency Places will be filled temporarily and only in the event of a sudden and unforeseen reduction in another Establishment’s capacity. Contingency Places are in addition to both Available and Additional Prisoner Places.

Appropriate Regime: The prisoner occupying the place will receive the services set out in Section 2: Service Specification.

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Table 1: Prisoner Places

Prisoner Places. 2009/2010

Perth

Shotts

TOTAL

Polmont

Barlinnie

Dumfries

Glenochil

Addiewell

Aberdeen Greenock Inverness

Edinburgh

Peterhead

Kilmarnock

Open Open Estate CorntonVale

From 1st April 2009

Available Prisoner Places 220 1015 375 195 872 670 255 130 425 722 306 623 537 700 500 7545

Additional Prisoner Places 510 55 50 40 40 20 50 60 70 895

Total 220 1525 430 195 922 710 295 150 475 782 306 693 537 700 500 8440

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Table 2: Population Types

Gender

UntriedYO

UntriedAdult

ConvictedYO

CivilPrisoners

OccupancyRate

ChildrenUnder 16

ConvictedLTP Adult

ConvictedSTP Adult

SupervisionCategories

ConvictedAwaiting Sentence

PrisonersAwaiting Deportation

HMP Aberdeen D All M X X X X X X X Female Unit Closed Temporarily

HMP Barlinnie D All M X X X X X X

HMI Cornton Vale D All F X X X X X X X X X

HMP Dumfries D All M X X X X X X Female Unit Closed Temporarily

HMP Edinburgh D All M X X X X X X

HMP Glenochil 100% All M X X

HMP Greenock D All M X X X X X X X X Darroch 100% All F X Chrisswell 100% L M X

HMP Inverness D All M X X X X X X Female Unit All F X X X X X

HMP Open Estate 100% L M X X

HMP Perth D All M X X X X X X Friarton 100% L/M M X

HMP Peterhead 100% All M X

HMP Polmont D All M X X X X HMP Shotts 100% All M X X

H: High Supervision Prisoners M: Medium Supervision Prisoners L: Low Supervision Prisoners D: Demand Driven Places - These may be used to receive prisoners of the appropriate gender in any category for the minimum period prior to transfer to appropriate accommodation in another establishment.

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Section 2

Service Specification

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GENERAL PRINCIPLES & EXPECTATIONS ...... 4

1. PROVIDING SECURE CUSTODIAL SERVICE ...... 4

1.1 Lawful Custody ...... 5

1.2 Prisoner Supervision System Arrangements ...... 5

1.3 Management of Different Groups of Prisoners ...... 5

1.4 Routine Security Arrangements ...... 6

1.5 Escorting and Transfer Arrangements...... 6

2. PROVIDING A FAIR AND ORDERED PRISON SERVICE ...... 6

2.1 Managing Equality and Diversity ...... 6

2.2 Adjudication Arrangements ...... 7

2.3 Prisoner Requests and Complaints Procedures ...... 7

2.4 Reception Procedures ...... 7

2.5 Induction Arrangements...... 8

2.6 Discharge Arrangements, Temporary Release and Escorted Absences ...... 8

2.7 Security Intelligence Arrangements ...... 8

2.8 Information Management ...... 9

2.9 Searching Arrangements ...... 9

2.10 Use of Reasonable Force ...... 9

2.11 Contingency Planning ...... 10

2.12 Arrangements in Event of a Death in Custody ...... 10

3. OPERATING A HUMANE, SAFE AND CARING PRISON SERVICE ...... 10

3.1 Catering and Dining ...... 10

3.2 Prisoner Property & Monies ...... 11

3.3 Shopping Facility ...... 11

3.4 Leisure and Recreational Arrangements ...... 11

3.5 Health Protection Arrangements ...... 12

3.6 Health Services ...... 12

3.7 Provision for Prisoners at Risk ...... 12

3.8 Fire Safety Measures ...... 12

3.9 Health and Safety Arrangements ...... 13

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3.10 Prisoner Communication ...... 13

3.11 Visiting Arrangements ...... 13

3.12 Religious Observance and Pastoral Care ...... 14

4. PROVIDING OPPORTUNITIES AND SERVICES TO REDUCE THE RISK OF PRISONERS RE-OFFENDING ON RELEASE...... 15

4.1 Purposeful Offender Development Activities ...... 15

4.2 Incentives and Earned Privileges ...... 15

4.3 Learning & Skills Provision ...... 16

4.4 Library Service Provision ...... 17

4.5 Physical Activity Provision ...... 17

4.6 Work, Employability and Employment ...... 18

4.7 Addictions Strategy ...... 18

4.8 Substance Misuse ...... 19

4.9 Offending Behaviour Programmes and Activities ...... 19

5. INTEGRATION OF OFFENDER MANAGEMENT SERVICES...... 19

5.1 Integrated Case Management ...... 19

5.2 Public Protection Measures ...... 20

5.3 Working with other Criminal Justice/Community Agencies and Organisations ...... 20

5.4 Interface with Community Justice Authorities ...... 21

5.5 Support and Guidance to Prisoners ...... 21

6. RESOURCES: EFFECTIVE, EFFICIENT AND SUSTAINABLE MANAGEMENT ...... 22

6.1 Staffing...... 22

6.2 Sustainable Development ...... 22

6.3 Assurance...... 22

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THIS SERVICE SPECIFICATION WILL APPLY TO THE FOLLOWING PRISONS OPERATED AND MANAGED BY THE SCOTTISH PRISON SERVICE:

HMP Aberdeen HMP Barlinnie HMI Cornton Vale HMP Dumfries HMP Edinburgh HMP Glenochil HMP Greenock HMP Inverness The Open Estate (HMP Castle Huntly & HMP Noranside) HMP Perth HMP Peterhead HMYOI Polmont HMP Shotts

GENERAL PRINCIPLES & EXPECTATIONS

The Director of Prisons will:

ensure that all prisons, where required, adhere to the policy requirements of the Scottish Prison Service (SPS); Develop and maintain appropriate Method Statements, Operational Procedures and Processes across all prisons. These will detail services to be delivered and shall cover the requirements relative to this Section 2, Section 3 and Section 4 (Service Agreements), showing high level operational procedures, together with detail of local implementation; develop and implement a system of assurance which evidences that operational procedures are in place that ensure the effective delivery of this service specification; and have a system to address areas of non-compliance.

1. PROVIDING SECURE CUSTODIAL SERVICE

Each prison will ensure that all prisoners are subject to such security restrictions as are necessary to keep them in lawful custody and to protect the public.

Each prison will establish and operate an integrated multi-functional approach to the management of physical, procedural and dynamic aspects of security to prevent escapes, maintain good order, and to ensure the safety of staff, prisoners and the public.

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1.1 Lawful Custody

Each prison will:

ensure that Prisoners are held in lawful custody and ensure, prior to the liberation of any Prisoner, that the correct custodial period has been served; ensure accurate calculation of the sentence length for all Prisoners held within the Prison and shall also provide this information, with appropriate explanations, to the Prisoner within 24 hours of his admission; ensure Prisoners who have reason to doubt the legality of their custody have the opportunity to contact a legal adviser by telephone or letter free of charge; ensure Prisoners who are foreign nationals or stateless can contact a diplomatic representative free of charge; not refuse to admit to the Prison any Prisoner who has been sent to the Prison unless it would be unlawful to hold him/her in custody; and not release from the Prison any Prisoner on the basis of incomplete or inaccurate information unless details have been verified with the issuing authority and it would be unlawful to continue to hold him/her in custody.

1.2 Prisoner Supervision System Arrangements

Each prison will:

ensure that through risk assessment, security and allocation procedures, Prisoners are placed in conditions of security commensurate with the risk of harm they pose to the public and the likelihood of their trying to escape. In all cases the primary risk indicator will be the risk of harm to the public; ensure that appropriate arrangements are in place for those likely to attempt to escape; and ensure that suitable and sufficient arrangements are in place for the supervision and monitoring of activities of prisoners on placements, leave and temporary release within the community. Such arrangements shall be in accordance with Prison Rules and in line with the Integrated Practice Guidance for Home Leave (2007) and any subsequent updates or replacements.

1.3 Management of Different Groups of Prisoners

Each prison will:

manage all groups of Prisoners appropriately (as detailed in Section 1, table 2) and shall also ensure that, as far as reasonably practicable, there is appropriate and lawful separation where necessary; and ensure that all Prisoners have appropriate access to activities and services.

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1.4 Routine Security Arrangements

Each prison will:

ensure that the security arrangements in place are sufficient to prevent escapes, other security breaches, and order and control problems; ensure that the security arrangements control access, egress, the movement of items and are sufficient to allow incidents to be controlled; and make appropriate information available to relevant staff about routine security procedures and ensure that such information is not passed to any unauthorised persons.

1.5 Escorting and Transfer Arrangements

Each prison will:

ensure that Prisoners will be ready for non-emergency escorts to enable the Prisoner Escort Contractor to facilitate timely delivery at destinations; comply with the procedures agreed by the Director of Partnerships & Commissioning and the Prisoner Escort Contractor; ensure that all relevant health and security information is passed to the Prisoner Escort Contractor to enable them to risk assess the escort arrangements; and be required to provide an escort service in situations where a Prisoner requires to be escorted and held securely outside the prison in an emergency or at short notice until such times that Escort Contractor assumes formal responsibility for the Prisoner.

2. PROVIDING A FAIR AND ORDERED PRISON SERVICE

Each prison shall be responsible for providing a fair and ordered prison and shall have Operational Procedures in place to ensure such provision. These procedures should cover but not be limited to the following paragraphs in this section.

2.1 Managing Equality and Diversity

Each prison will:

ensure that Prisoners are assessed and those with physical, sensory and/or mental disabilities are able, as far as is practicable, to participate equally in Prison life and to have their needs addressed; operate procedures to report, investigate, manage and respond to complaints of discriminatory, abusive, offensive or insulting language or behaviour on the part of any member of Staff, Prisoner or visitor; and impact assess all policies and procedures for compliance with relevant equality & diversity legislation and where necessary make reasonable adjustments.

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2.2 Adjudication Arrangements

Each prison will:

ensure that the instigation of disciplinary proceedings and participation in the conduct of those proceedings against Prisoners is fair, reasonable and just, and in the interest of maintaining order, control and a safe environment in the Prison(s) and are in accordance with Prisons and Young Offenders Institutions (Scotland) Rules 2006; ensure the availability and attendance of all Staff, witnesses and the Prisoner(s) who is the subject of the adjudication, and the submission of all relevant evidence; and ensure compliance with the SPS orderly room procedures and guidance manual.

2.3 Prisoner Requests and Complaints Procedures

Each prison will:

ensure that Prisoners are allowed to make requests and/or complaints and that information about procedures for doing so is provided on induction and is made available to all Prisoners thereafter; ensure all requests and complaints receive a full and considered response within the stipulated timescale; provide a system for identifying and addressing common areas of prisoner complaints, using the data available within PR2; provide access to the complaints process making sure that the process is understood and can be easily used by all Prisoners regardless of ability or language spoken; assist the Scottish Prison Complaints Commission in fulfilling its role; and provide access to a complaints process and relevant personnel to visitors and the public.

2.4 Reception Procedures

Each prison will:

provide a system that assesses all Prisoners‟ needs on reception, records necessary information, and maintains decency, privacy and dignity. ensure that privacy and dignity are maintained at all times and that the immediate social, mental and physical health needs are assessed, including identification of those at risk of self-harm and/or with an addiction issue; provide services and procedures appropriate to the needs of those newly admitted, specific to the first 24 hours; ensure procedures are in place to notify the Immigration and Nationality Directorate within 24 hours of admission to the Prison of all Prisoners who are foreign nationals, dual nationals and those whose nationality is unclear or where the Prisoner refuses to give his nationality;

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operate procedures and processes which provide an opportunity for Prisoners to understand the rules and procedures operating within the Prison; ensure all admissions receive the appropriate modules of the SPS Nationally Approved Induction Programme as subsequently amended; and ensure procedures are in place to account for, store and return Prisoners property.

2.5 Induction Arrangements

Each prison will:

provide a comprehensive induction process for all Prisoners and ensure that all admissions receive the appropriate modules of the nationally approved induction programme as subsequently amended; provide information to the Prisoner about the activities, services and rules of the Prison and gather information from the Prisoner to inform case management and community integration; provide an opportunity for the Prisoner‟s family to become involved in the induction process where practicable; record information about individual Prisoner attendance, participation and final outcome of induction; and identify Prisoners‟ needs in relation to education and skills, addictions, physical education, faith, community integration, health care and child protection.

2.6 Discharge Arrangements, Temporary Release and Escorted Absences

Each prison will:

provide, operate and maintain a system for the legal discharge of prisoners on completion of their sentence, release on licence, Home Detention Curfew, and on temporary release; provide, operate and maintain a system for managing the progression of prisoners through the Prison estate that incorporates effective risk management procedures; ensure all Prisoners eligible for release on Home Detention Curfew (i.e. all prisoners to whom no statutory exclusions apply) are given equal opportunity to apply for early release under the scheme, in line with the timescales set out in Section 3AA of the 1993 Prisoners and Criminal Proceedings (Scotland) Act and the SPS national HDC Guidance Manual or as amended; and operate systems and procedure which ensures the correct custodial period has been served.

2.7 Security Intelligence Arrangements

Each prison will:

ensure that the security intelligence system meets the legislative needs of Regulation of Investigatory Powers (Scotland) Act 2000;

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share information as required by the Management of Offenders (Scotland) Act 2005; and input to and maintain intelligence data held on the Scottish Prison Information Network (SPIN) applications.

2.8 Information Management

Each prison will:

ensure that all required data is entered into IT systems promptly, accurately, and completely; ensure that all data is treated legally, sensitively and securely, in accordance with the Freedom of Information (Scotland) Act 2002 and the Data Protection Act 1998; ensure that data is shared with partners as required by the Management of Offenders (Scotland) Act 2005 and associated protocols and guidance; ensure that appropriate information is available to Staff, Prisoners, other agencies and the public. This information is to be provided in accordance with the Prison Rules, the Data Protection Act 1998 and Freedom of Information (Scotland) Act 2002; and appropriately manage and co-ordinate surveys.

2.9 Searching Arrangements

Each prison will:

not permit prisoners, visitors or staff to bring into the prison items that are unauthorised, prohibited or considered a threat to security or to good order and discipline; ensure searching procedures are carried out in accordance with the Prisons and Young Offenders Institutions (Scotland) Rules 2006, legal requirements and with all possible decency; not permit prisoners to manufacture items that are considered a threat to security or good order and discipline; ensure that evidence gathered during searches or incidents is treated appropriately; and monitor, audit and review the effectiveness of the searching strategy, policy and procedures.

2.10 Use of Reasonable Force

Each prison will:

ensure that only prison staff trained and assessed as competent in control and restraint techniques at levels 1 and 2 shall exercise the use of reasonable force.

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2.11 Contingency Planning

Each prison will:

have in place effective and comprehensive contingency plans for all operational risks; ensure that these plans are communicated only to appropriate personnel, are regularly reviewed and tested for effectiveness; and ensure that full and sufficient business continuity arrangements are in place to minimise disruption to service delivery.

2.12 Arrangements in Event of a Death in Custody

Each prison will:

develop a strategy and procedures for reporting and investigating every occurrence of a death in custody and shall liaise and co-operate with other organisations involved in this process including the police and procurator fiscal; and provide suitable assurance to the Director of Prisons and Director of Partnerships & Commissioning on the remedial action taken as a consequence of the mitigation of all such occurrences.

3. OPERATING A HUMANE, SAFE AND CARING PRISON SERVICE

Each prison will be responsible for providing a humane, decent and safe Prison and shall have Operational Procedures in place to ensure such provision. These procedures should cover but not be limited to the following paragraphs in this section.

3.1 Catering and Dining

Each prison will:

provide a varied menu with available “healthy balanced diet” which takes account of Prisoners‟ preferences whilst complying with all relevant food safety legislation; provide each Prisoner with a minimum of three nutritious meals each day, at least one of which must be hot, and if a Prisoner has missed a meal due to their absence from the Prison or time of admission, provide the opportunity for them to have a replacement meal or suitable snack; provide a multi-choice menu, assured by a qualified dietician, encompassing all religious, ethnic, cultural and medical requirements; provide facilities to give Prisoners the choice to dine in association where practical, and encourage their use; and provide wholesome drinking water and hot drinks to Prisoners.

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3.2 Prisoner Property & Monies

Each prison will:

be responsible for the safekeeping, return of and appropriate recording of Prisoners‟ earnings and property, including valuable property and cash; operate a system to record and control Prisoners‟ cash transactions; have procedures to enable Prisoners to exchange their clothing and property items in use with their items held in storage; have procedures to operate a system of control of Prisoners‟ property in use; have procedures to dispose legally of unauthorised articles; ensure suitable arrangements are in place to facilitate visits to prisoners from officers of the Civil Recovery Unit or others appointed under the Proceeds of Crime Act 2002; comply with the requirements of the SPS Financial Policy and Guidance Manual; and have procedures for cell clearances and cleaning following the departure of a Prisoner.

3.3 Shopping Facility

Each prison will:

provide a shopping facility for all Prisoners; allow Prisoners to buy a range of goods, including writing materials and stamps, and shall provide a mechanism by which Prisoners may purchase telephone call time; and provide information to Prisoners about the range and price of goods available from the shopping facility.

3.4 Leisure and Recreational Arrangements

Each prison will:

ensure that all Prisoners have the opportunity for leisure and recreational activities; provide a range of programmed recreational activities for Prisoners to access on a daily basis; ensure Prisoners have the opportunity for association of at least two hours daily; provide a programme of evening activities for Prisoners (which may include leisure activities, recreation and educational activities); provide a range of weekend activities for Prisoners; and where practical and appropriate, extend as many of the activities available to the general populace to those Prisoners held in segregation.

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3.5 Health Protection Arrangements

Each prison will:

ensure the provision of appropriate health protection arrangements for Prisoners encompassing clean living and working conditions and health care premises; seek to effectively reduce the transmission of blood-borne viruses through intravenous drug use and risky sexual behaviour; and enable the provision of condoms and dental dams to prisoners in accordance with established SPS policy.

3.6 Health Services

Each prison will:

ensure compliance with SPS Health Care Standards; facilitate NHS access to prisoners for the provision of Hepatitis C in-reach services in accordance with the Memorandum of Understanding agreement between SPS and NHS boards; encourage health centre staff to support care and case management through active participation in multi-disciplinary working within the prison and in partnership with NHS and other external agencies; support the delivery of health care services and throughcare arrangements, to meet Scottish Government Health Policy initiatives and targets, in partnerships with NHS and voluntary bodies where appropriate; and engage with agreed clinical and professional development that assure and increase the quality of health care provision within the prison.

3.7 Provision for Prisoners at Risk

Each prison will:

identify Prisoners at risk and provide an appropriate and lawful range of interventions for the management of at risk Prisoners; ensure that a Prisoner‟s allocation to a cell takes cognisance of individual needs and risks; provide, implement and operate a violence reduction strategy that will include the SPS Anti-Bullying Strategy; develop a strategy and procedures to minimise the risk of self-harm; and, ensure compliance with the SPS Suicide Risk Management Strategy and any subsequent updates or replacements.

3.8 Fire Safety Measures

Each prison will:

provide an environment in which people and property are, as far as reasonably practicable, protected from fire and its effects;

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ensure compliance with the Fire Safety (Scotland) Regulations 2006 through the use of risk assessments and inspections; and ensure that training is provided, and that Prisoners are aware and Staff know what actions to take in the event of a fire.

3.9 Health and Safety Arrangements

Each prison will:

provide a place of work that is healthy and safe, and will comply with the Health and Safety at Work Act 1974 and other relevant legislation; have a health and safety policy, strategy and procedures which are regularly reviewed and the contents understood by Prisoners and Staff; and actively promote a Health & Safety culture.

3.10 Prisoner Communication

Each prison will:

have policies and practices in place to enable Prisoners to maintain meaningful relationships with their families and friends through regular and constructive contact; provide consumables (e.g. paper and envelopes) and assistance to allow Prisoners to write and also allow Prisoners to receive as many letters as they wish; allow each prisoner to send one letter per week at the Prison‟s expense; have procedures for the receipt, checking where permitted and despatch of mail; deliver mail to Prisoners on the day it is received by the Prison and ensure that all legal and confidential mail is dealt with in accordance with Prison Rules; ensure that all outgoing mail received from Prisoners for posting is posted on a daily basis (except on Saturdays (where no Saturday uplift service is available), Sundays and Bank Holidays); permit Prisoners to make telephone calls at their own expense and have procedures to ensure that inappropriate use of the telephone can be evidenced and further restricted as necessary; have facilities to enable Prisoners to correspond with their legal representation; ensure Prisoners have access to legal representation within 48 hours of access being requested by the Prisoner and agreed by the legal representative; and keep Prisoners informed of current community affairs.

3.11 Visiting Arrangements

Each prison will:

ensure that the service offered to all visitors ensures they are treated with respect;

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operate a visits policy and procedures in relation to visits by Prisoners‟ family/friends and also in relation to official visits and in conditions that are conducive to promoting good contact; operate procedures which maximise the opportunities for Prisoners to maintain regular contact with their families and friends through regular and constructive contact; publish Prisoners visit entitlements, and ensure that they comply with the minimum set out in Prison Rules; operate procedures for accumulated visits and inter Prison visits in accordance with Prison Rules; provide toilet, washroom and baby-changing facilities for the family and friends of Prisoners to refresh themselves following their journey and before commencement of visits; provide facilities for young children during visit times, with particular attention to family needs; have storage facilities for visitors‟ property; operate the Assisted Prison Visits Scheme and make its existence known to Prisoners and their visitors; provide an enhanced family visit scheme that facilitates quality contact for Prisoners and their visitors; promote prisoner family involvement in the wider prisoner activities and prison community (e.g. organised family days, attendance at case conference [subject to Prisoner agreement] etc); provide relevant and appropriate information to visitors, including access to suitable personnel in order to raise queries; have procedures for using a closed visit facility for those Prisoners who have misused the normal visit arrangements including procedures for regularly reviewing a Prisoner‟s status on closed visits; provide appropriate facilities for visitors on arrival, and a suitable refreshment service during the visit period; afford Prisoners prompt and suitable access to official visitors; publish details of visit times; and ensure visits take place in clean and comfortable surroundings conducive to a positive visiting experience.

3.12 Religious Observance and Pastoral Care

Each prison will:

ensure that Prisoners are able to participate in worship and other religious activities that encourage a greater openness to their spiritual dimension and personal development in preparation for release into the community; appoint chaplains to the Prison in line with relevant legislation and in accordance with the Chaplaincy Agreement, entitled “Provision of Chaplaincy Services within the SPS”, signed by the Scottish Prison Service, the Church of Scotland and the Roman Catholic Church in Scotland, 15 March 2004; facilitate the spiritual care of all prisoners, of any faith or no faith, through the pastoral care provided by Chaplaincy;

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ensure that a chaplain visits all Prisoners as soon as practicable following their first reception for the current period of custody being served in the Prison; ensure there are arrangements in place to enable religious registration and facilitation for Prisoners, including those Prisoners who are segregated and/or hospitalised, to observe their religious obligations; provide facilities for places of group and individual worship, taking account of all multi-faith denominations and invite community based leaders of religious faiths to participate in the religious activities of the Prison; ensure that Chaplains are fully integrated into multi-disciplinary teams in for the care of Prisoners, especially the vulnerable; encourage Chaplains to engage in the care of Prisoners‟ families, especially at times of trauma or crisis; and provide pastoral care to Staff as appropriate.

4. PROVIDING OPPORTUNITIES AND SERVICES TO REDUCE THE RISK OF PRISONERS RE-OFFENDING ON RELEASE.

Each prison will be responsible for the delivery of the offender outcomes, as detailed in the Scottish Executive National Strategy for the Management of Offenders (2006), through operating procedures which ensure such service provision. These procedures should cover but not be limited to the following paragraphs in this section.

4.1 Purposeful Offender Development Activities

Each prison will

ensure that Prisoners, not Legitimately Out of Circulation, shall have the opportunity to spend a minimum of a half day out of cell on each week day engaged in purposeful activity; provide a range of purposeful activities and ensure Prisoners have daily access to those activities in accordance with Prison Rules; review the effectiveness of and as necessary alter the provision of activities available to Prisoners based on the assessed needs of each individual Prisoner; and have pay and other support systems which reward all purposeful activity and differentiate sufficiently to encourage Prisoners to engage in addressing their particular needs in respect of reducing the risk of re-offending.

4.2 Incentives and Earned Privileges

Each prison will:

ensure that the structures, systems and staff are such as to motivate the participation of offenders in activities and programmes that contribute to addressing their offending behaviour and other such needs; operate a system of incentives, which may take the form of an Incentives and Earned Privileges scheme for Prisoners; and where such a scheme is in place, the prison should:

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o ensure that it encourages responsible behaviour, participation in addressing needs, hard work, constructive activity, progress through the Prison system, and a disciplined, controlled and safe environment for Prisoners and Staff; o ensure all Prisoners admitted to the Prison commence on the appropriate level; o provide clear information to Prisoners about how they may earn and lose access to privileges and how this may be regularly reviewed; and o integrate with other prisoner services and opportunities.

4.3 Learning & Skills Provision

Each prison will:

provide learning and skills opportunities for Prisoners as part of a constructive regime provision to enable Prisoners to improve their core skills, literacies, life skills, work skills, vocational skills and integration skills. Learning & skills provision shall be designed, delivered and assessed to address individuals learning needs through the delivery of creative and stimulating learning opportunities and shall, where appropriate and available, lead to qualifications recognised by appropriate national awarding bodies; work with the LSE contractor and SPS contract manager to monitor delivery on a monthly basis and to jointly agree an ongoing development plan which reflects the needs of the prison and which is predicated to maximise the prisons contributions; seek to maximise the number of prisoners who attend the learning centre having signed up to do so; assess and record the literacy level of each Prisoner who engages with the learning centre and identify other learning and development needs as part of integrated case management and use this to determine the individual learning programme to be provided; ensure the learning skills provision is varied, flexible and integrated to include the work of community providers where appropriate1; ensure the learning and skills provision is compatible with that offered the community and builds upon achievements; measure, evidence and record “distance travelled” under ICM on PR2 and reward the educational achievements of every Prisoner; evidence that educational opportunities to develop essential skills within vocational and/or employability training programmes and other activities within the Prisons have been explored; enable suitable Prisoners to access further and higher educational activities; ensure all learning activities have relevance in respect of improving a prisoners employment/employability2 prospects;

1 Local adult literacy and numeracy partnerships are already supporting the work of the learning centre in some prisons and links should be maintained and options for development explored in all establishments

2 To address a prisoners employability prospects an establishment requires to provide opportunities to develop a prisoners personal attributes (hard and soft skills), provide services to support prisoners to manage the labour market upon release (e.g. Jobcentre Plus, specialist agency support) and interventions to assist a prisoner in dealing with their personal circumstances (e.g. healthcare, housing, family)

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ensure educational records are forwarded to receiving prisons within one week of Prisoner transfer or, following the release of a Prisoner, are made available, with the consent of the Prisoner to community based education providers when requested; and ensure that Prisoners who are less able or who have a recognised disability and who wish to access appropriate education or learning opportunities are able to do so.

4.4 Library Service Provision

Each prison will:

provide an appropriate library service for Prisoners which is well stocked, caters for the entire prison population as well as different tastes, including reference, educational, recreational and various media; manage, deliver and maintain a library service provision in line with good practice; ensure the choice of available books and other library services reflects the needs of the Prisoner population to include supplying and changing specialist language material to address ethnic minority requirements and cater for a range of reading abilities; integrate the library service with the provision of learning & skills` services; make available to Prisoners up to date general Scottish criminal law reference works and publications to enable Prisoners to prepare for court; and enable Prisoners to access the library service detailing how often and when this will take place. These arrangements shall also cater for those Prisoners who are unable, for operational or other reasons, to access directly the library service.

4.5 Physical Activity Provision

Each prison will:

provide supervised and appropriate physical activity for Prisoners; have a programme of physical education linked to healthcare services which promotes healthy living and encourages Prisoners to adopt a healthy lifestyle; ensure the provision of a creative and stimulating programme of physical activity is designed, delivered and where applicable assessed to national standards and shall, where appropriate and available, lead to qualifications provided by national awarding bodies; assess and record the physical education needs and fitness levels of Prisoners who wish to engage in physical activity and use the information to inform the physical activity programme; integrate the physical education programme with the educational, vocational and employability programmes to enhance essential skills development and provide access to nationally accredited and recognised awards and qualifications; ensure the programme of physical activity caters for all levels of ability and fitness;

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identify and encourage participation by those Prisoners who do not routinely attend physical activities and by those identified through healthcare who would benefit from taking part in a programme of exercise; develop and provide links to governing bodies of sport; ensure Staff are trained and, where appropriate, qualified to ensure the safe deliver of physical activity; and motivate and promote healthy activities, choices and lifestyles.

4.6 Work, Employability and Employment

Each prison will:

provide a range of work and training opportunities for all Prisoners; that provides structure and purpose to a prisoners day; ensure that the range of work and training opportunities assists Prisoners in gaining knowledge and skills which shall improve their employability prospects or potential for purposeful occupation upon release; assess and record the details of a prisoners work history and ensure that a focus is placed on providing employment and employability skills training to those who have the greatest potential to gain employment upon release; ensure those Prisoners who are less able or have a recognised disability can access appropriate employment and employment training opportunities; ensure the employment and employability skills training provided is, where available and appropriate, accredited to national standards and, where practicable, reflects the current employment markets; evidence that attempts have been made to integrate the employment and employability skills training with the learning centre‟s programme to enhance the Prisoner‟s essential skills development and link with other employability services; ensure Prisoners have access to employment support services as part of their pre-release programme; ensure that all prisoners who are assigned work should be attending and those that don‟t should have a reason for absence entered on PR2; and prepare a local establishment delivery plan which coordinates education & employment services and delivers the SPS Employment Policy, increasing prisoners‟ levels of participation, productivity and citizenship, both in prison and the community.

4.7 Addictions Strategy

Each prison will:

devise and deliver a local action plan to implement and deliver the current SPS Substance Misuse Strategy that :

o achieves a balance in meeting drug, alcohol and tobacco related needs; o combines clinical treatment care and support with offender case management and essential services; and

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o seek to further improve throughcare services.

4.8 Substance Misuse

Each prison will:

ensure that clinical and substance misuse services aim to be broadly equivalent to those provided in the community and in line with current SPS and national substance misuse policy; and be represented appropriately on the Alcohol and Drugs Partnerships (ADPs) to ensure that the assessed needs of Scottish prisoners are recognised within the Community Planning partnerships process.

4.9 Offending Behaviour Programmes and Activities

Each prison will:

provide a range of activities designed to address the needs and risks presented by Prisoners as identified through the Integrated Case Management (ICM) process; measure and evidence the ongoing quality, integrity, relevance and effectiveness of all offending behaviour programmes; deliver a range of accredited programmes as specified and agreed; achieve independent accreditation for all offending behaviour programmes and delivery sites; where appropriate contribute to the future development of offending behaviour programmes as agreed; and where practicable, align programme and approved activity delivery to the community justice authorities area plans.

5. INTEGRATION OF OFFENDER MANAGEMENT SERVICES

5.1 Integrated Case Management

Each prison will ensure that all convicted Prisoners have a Community Integration Plan (CIP). CIPs shall be developed and delivered in collaboration with relevant agencies and shall set targets for addressing the Prisoners‟ offending behaviour, relevant needs and preparation for release. CIPs shall also be used to co-ordinate referrals to other agencies and community partners as necessary. Information provided to relevant and responsible agencies will have a clear link to a formal assessment of risks and needs. Each prison will:

encourage and develop community and voluntary group involvement in the delivery of Integrated Case Management (ICM); manage, monitor, audit and review the delivery of ICM in line with the process defined within the ICM joint agency practice manual;

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record all relevant information on the Prisoner Record system (PR2) and ensure procedures are in place for sharing all relevant information with partner agencies to facilitate delivery against statutory and non-statutory obligation; ensure CIPs seek to address Prisoners‟ assessed risk and needs enabling Prisoners to successfully reintegrate with society; ensure Staff are trained and competent in delivering ICM; ensure that information gained through the ICM process is used to support other processes aimed at reducing the risk of Prisoners re-offending; include Prisoners‟ families, relevant Staff and external organisations (including Criminal Justice Social Work) in the ICM process as appropriate; comply with the Management of Offenders (Scotland) Act 2005, and ensure accurate and relevant risk assessment information is available to enable defensible decision-making in the management of Prisoners; meet all Parole Board, Lifer Tribunal and Risk Management Authority requirements for the provision of assessments and information on individual Prisoners; and where applicable, facilitate the Lifer Tribunal process as required by the Parole Board.

5.2 Public Protection Measures

Each prison will:

ensure that Prisoners are subject to security restrictions as to ensure that the public and vulnerable groups, such as children and victims of crime, are protected; ensure compliance with procedures for Multi Agency Public Protection Arrangements as detailed within Section 10 & 11 of Management of Offenders (Scotland) Act 2005 and any subsequent updates or replacements; ensure consistent procedures are implemented for the effective management of prisoners subject to an Order of Lifelong Restriction; ensure child protection procedures comply with the Protection of Children Act (Scotland) 2003 and that Prisoners do not come in to contact with any children subject to a relevant Child Protection Order; ensure procedures are in place for providing reminder notices, prior to any form of liberation, to those prisoners convicted of a relevant sex offence as provided within the Sexual Offences Act 2003, of their legal requirement to register with the police on liberation; and ensure procedures are in place to protect members of the public from unwanted or unsolicited communications from Prisoners, within the limitations set by Prison Rules.

5.3 Working with other Criminal Justice/Community Agencies and Organisations

Each prison will:

support the work of Community Justice Authorities as legislated within the Management of Offenders (Scotland) Act 2005;

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contribute to reducing the risk of re-offending and the risk of serious harm by providing services that seek to achieve the outcomes for offenders, as may be amended, contained in the Scottish Executive National Strategy for the Management of Offenders (May 2006); work constructively with other agencies to enhance services for offenders to achieve the following outcomes, as appropriate, prioritising the most critical factors in individual cases:

o sustained or improved physical and mental well being; o the ability to access and sustain suitable accommodation; o reduced or stabilised substance misuse; o improved literacy skills; o employability prospects increased; o maintained or improved relationships with families, peers and community; o the ability to access and sustain community support, including financial advice and education; o the ability to live independently if they choose; o improvements in the attitudes or behaviour which lead to offending and greater acceptance of responsibility in managing their own behaviour and understanding of the impact of their offending on victims and on their own families; and

promote a culture of professional relationships that motivates offenders to participate in the opportunities provided to seek assistance and support on release and to desist from crime and risk behaviours.

5.4 Interfaces with Community Justice Authorities

Each prison will implement and monitor systems and procedures to ensure that SPS‟s statutory obligations – laid out in the Management of Offenders (Scotland) Act 2005 – are met in full. This should include, but not be limited to:

the duty to co-operate with responsible authorities and share relevant and accurate information with such authorities; arrangements for managing high risk offenders (MAPPA); and the delivery of corporately agreed outputs included in the community justice authorities areas plans (as ratified by the Cabinet Secretary for Justice and applicable to the SPS) which are notified to establishments.

5.5 Support and Guidance to Prisoners

Each prison will:

ensure Prisoners have access to support and guidance in making choices about the available services and activities that contribute to reducing reoffending and reducing the risk of harm.

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6. RESOURCES: EFFECTIVE, EFFICIENT AND SUSTAINABLE MANAGEMENT

Each prison will be responsible for the effective management of the Prison and shall have Operational Procedures in place to ensure such provision. These procedures should cover but not be limited to the following paragraphs in this section.

6.1 Staffing

Each prison will:

ensure all members of Staff are fully trained and competent to meet the requirements of their role; ensure all training is delivered by competent and qualified trainers; assess and record the competency of all Staff completing training; measure the effectiveness of the training provided and the impact of the training in achieving this service requirement; promote the requirement that Staff act in ways which support and promote the mission of the SPS; work to encourage and motivate offenders to accept opportunities to change; ensure information and records are accurate and complete; and share information appropriately;

6.2 Sustainable Development

Each prison will:

increase energy efficiency through local management of its day to day activities; adopt a local energy management policy aimed at minimising CO2 emissions; appoint a local energy manager with responsibility for monitoring energy usage against target, reporting energy use figures including variance from target and co-ordinating energy management activities on-site ; increase awareness of energy issues among staff, prisoners and visitors and encourage „energy responsible‟ attitudes; and ensure that all managers regularly review energy management in their areas against targets and gather information on potential energy savings projects in their area.

6.3 Assurance

Each prison will:

monitor and quality assure all processes within the Prison relative to this Section 2 and to the specific requirements and indicator information detailed for their respective Prison in Sections 3 & 4; monitor and quality assure all processes within the Prison relative to any applicable legislation, rules and requirements;

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operate a system to address non-compliance; and for secondary assurance purposes, give the Director of Partnerships & Commissioning, and those authorised by him, unlimited access to the Prison.

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Core Plus Model

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Section 3

Key Performance and Service Indicators

Corporate Level

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Prisoner Place Provision: Public Sector Prisons

1st April 2009 - 31st March 2010 Available Prisoner Places 6345 Additional Prisoner Places 895 Total Prisoner Places 7240

Key performance and service indicators: Public Sector Prisons

SECURE CUSTODIAL SERVICE KPI1a Extreme Risk Escapes KPI1b Escapes at other Supervision Level SI1 Absconds and incidences of failure to return SI2 Liberations in error SI3 Detentions in error

FAIR AND ORDERED PRISON SI4 % prisoners completing the appropriate element of the Nationally Approved Induction Programme SI5 Incidents of concerted indiscipline

HUMANE, SAFE AND CARING PRISON SI6 Cells out of use SI7a Prisoner Perception: Food SI7b Prisoner Perception: Cleanliness SI7c Prisoner Perception: Personal Hygiene SI7d Prisoner Perception: Family Contact KPI2a Prisoner on staff assaults - serious KPI2b Prisoner on staff assaults - minor or no injury KPI2c Prisoner on prisoner assaults - serious KPI2d Prisoner on prisoner assaults - minor or no injury

PROVIDING OPPORTUNITIES AND SERVICES TO REDUCE THE RISK OF PRISONERS REOFFENDING ON RELEASE KPI3 Numbers of hours of completed programmes and approved activities KPI4 Offender development hours SI8 Purposeful activity hours SI9 Average % capacity of all activity areas in use in each half day KPI5a % of education classes spent delivering literacy skills KPI5b % of education classes spent delivering numeracy skills KPI6 Increase in employability KPI7 Vocational and employment related qualifications KPI7b Vocational and employment related qualifications at SCQF level 5 or above KPI8 Reduced or stabilised drug misuse SI10 Number of prisoners (serving over 31 days) identified as having an addictions misuse problem and undertaking an ICM addictions assessment SI11 % referrals to Throughcare Addictions Services who have a Community Integration Case Conference with the TAS representative in attendance SI12 % prisoners leaving having secured accommodation or been referred to the relevant housing provider

INTEGRATION OF OFFENDER MANAGEMENT SERVICES SI13 % of appropriate convicted prisoners completing the Core Screen assessment SI14a % of ICM case conferences held within relevant timescales SI14b % of ICM case conferences for which a minimum of 4 weeks notice is given to CJSW KPI9 % of ICM case conferences held with Criminal Justice Social Work representative/s in attendance SI15 % of ICM case conferences held with family members in attendance SI16 Compliance with parole timescales SI17 % of appropriate short term prisoners completing reviews of the Community Integration Plan

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Prisoner Programme and Approved Activity Completions: Public Sector Prisons

GENERAL OFFENDING Min Level Constructs 319 Female Offending Behaviour 13

STOP PROGRAMMES Rolling STOP 42 Core STOP 32 Adapted STOP 8 Extended STOP 8

ANGER / VIOLENCE PROGRAMMES CARE 144 VPP 40

SUBSTANCE MISUSE Substance Misuse 104 Alcohol Awareness 292 First Steps 96 Drug Action For change 94 SMART 138

PARENTING PROGRAMMES Positive Parenting 7 Parenting 10

OTHER APPROVED ACTIVITIES Sense of Balance 20 Relationships 16 START 24 Connections 12 Sleep and Anxiety 12

Financial Resources: Public Sector Prisons Total Expenditure Budget £172,791,028

NB: Available funding subject to routine amendments

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Additional Requirements in 2009/10: Public Sector Prisons a) Provide Nicotine Replacement Treatment on prescription to under 18s and females in prison custody. Under 18s and females should be offered smoking cessation support, along with NRT, regardless of sentence length, based on individualised needs and care planning; b) Devise and implement a Travel Plan, in consultation with Local Authorities by 30 September 2009; c) Conduct an annual self-assessment on infection control; d) Offer Hepatitis A vaccinations to all prisoners identified as drug injectors; e) Fully support the implementation of the new Service Level Agreements with Local Authority partners for the provision of prison based social work and to ensure the agreed service and service levels for each prison adhere to best value principles and fully contribute to the management of risk; and f) Ensure that CIP fields are completed on PR2 for all prisoners and that there is a local system to monitor this on a regular basis; and g) Increase energy efficiency per prisoner by 1% during the reporting year, through local management of its day to day activities, relative to 2006/7 levels [Long Term target will be 2% reduction by 2013].

Possible Additional Requirements in 2009/10, dependent on Cross-Directorate agreement and/or funding decisions a) Provide the HPV vaccination for all female prisoners who will be in custody for a minimum of 6 months; b) Conduct a phased implementation of Patient Group Directions by March 2011, with the introduction of 8 PGDs in 2009/10; c) Ensure that relevant staff are identified and trained as set out in the LS/CMI implementation schedule when available; d) Ensure that all trained staff commence delivery of LS/CMI immediately post-training; and e) Support the implementation of the new SOTP programme and ensure that all relevant staff are identified and trained as set out in the implementation schedule when available.

Text as at 31/03/09 Page 4 of 20 Totals Sleep and Anxiety Connections START Relationships BalanceSense of activities approved Other Parenting Positive parenting programmes Parenting SMART Drug Action Change for StepsFirst Alcohol Awareness SROBP Substance misuse VPP CARE Anger management Anger/violence programmes Extended STOP Adapted STOP STOP Core Rolling STOP programmes STOP Behaviour Offending Female Constructs General offending 24 16 40 Aberdeen 141 40 30 12 17 12 30 Barlinnie 106 12 12 10 18 12 13 21 8 Cornton Vale 48 16 16 16 Dumfries 116 24 24 10 18 32 8 Edinburgh 138 36 16 14 56 8 8 Glenochil 104 40 48 16 Greenock 68 24 12 32 Inverness 78 20 58 Open Estate 115 16 40 10 21 28 Perth 114 30 16 24 24 8 8 4 Peterhead 131 16 16 16 28 32 7 8 8 Polmont 224 24 56 16 16 48 64 Shotts

8 8 Floating 1431 138 292 104 144 319 12 12 24 16 20 10 94 96 40 32 42 13 7 0 8 8 Total Scottish Prison Service SPS Service Agreements Protecting the Public – Reducing Re-offending Service Agreement: Finance Summary

Available Prisoner Places Budget

Aberdeen 220 £6,153,978 Barlinnie 1,015 £27,994,706 Cornton Vale 375 £10,919,085 Dumfries 195 £6,234,449 Edinburgh 872 £19,606,084 Glenochil 670 £16,891,018 Greenock 255 £7,821,879 Inverness 130 £4,563,617 Opens 425 £8,210,484 Perth 722 £18,480,146 Peterhead 306 £9,270,092 Polmont 623 £16,332,653 Shotts 537 £16,177,146

TOTAL (Public Sector) 6,345 £168,655,337

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Section 4

Establishment Service Agreements

Key Performance & Service Indicators

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HMP Aberdeen will deliver the services and outputs as required in the Service Requirement and as specified for each particular prisoner group held within the prison. They will assure compliance with policy and standards agreed within the Prisons Resource Library. HMP Aberdeen will maintain or improve delivery of corporate Key Performance and Service Indicators as agreed with Prisons Directorate.

Aberdeen is the local prison for communities in the North-East of Scotland and the Northern Isles. The prison accommodates all remand prisoners and male adults serving sentences of up to 4 years.

Other prisoners outwith these classifications received from court are housed and prepared for onward movement to appropriate establishments, although some prisoners are held out of classification where this meets the operational needs of the SPS.

Prisoner Place Provision

1st April 2009 - 31st March 2010 Available Prisoner Places 220 Additional Prisoner Places Total Prisoner Places 220

Prisoner Programme and Approved Activity Completions

SUBSTANCE MISUSE Min Level Substance Misuse Programme 16 Alcohol Awareness 24

Financial Resources Budget £6,153,978

NB: Available funding subject to routine amendments

Additional Requirements in 2009/10 a) Provide Nicotine Replacement Treatment on prescription to under 18s and females in prison custody. Under 18s and females should be offered smoking cessation support, along with NRT, regardless of sentence length, based on individualised needs and care planning; b) Devise and implement a Travel Plan, in consultation with Local Authorities by 30 September 2009; c) Conduct an annual self-assessment on infection control; d) Offer Hepatitis A vaccinations to all prisoners identified as drug injectors; e) Fully support the implementation of the new Service Level Agreements with Local Authority partners for the provision of prison based social work and to ensure the agreed service and service levels for each prison adhere to best value principles and fully contribute to the management of risk; f) Ensure that CIP fields are completed on PR2 for all prisoners and that there is a local system to monitor this on a regular basis; and g) Increase energy efficiency per prisoner by 1% during the reporting year, through local management of its day to day activities, relative to 2006/7 levels [Long Term target will be 2% reduction by 2013].

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HMP Barlinnie will deliver the services and outputs as required in the Service Requirement and as specified for each particular prisoner group held within the prison. They will assure compliance with policy and standards agreed within the Prisons Resource Library. HMP Barlinnie will maintain or improve delivery of corporate Key Performance and Service Indicators as agreed with Prisons Directorate.

HMP Barlinnie receive and hold male prisoners over the age of 21 years from predominantly Glasgow but also Lanarkshire courts and other areas as and when required. HMP Barlinnie retain adult male remand prisoners and prisoners serving sentences of less than 4 years and allocate the latter on the basis of agreed criteria to lower security prisons or to Home Detention Curfew. The establishment also manages prisoners serving 4 years or more in the initial phase of their sentence or when they have been recalled to prison or downgraded from less secure conditions until allocation to the long term prison system. Sex offenders nearing completion of sentence are managed toward release through the process of Integrated Case Management and Multi Agency Public Protection Arrangements.

Prisoner Place Provision

1st April 2009 - 31st March 2010 Available Prisoner Places 1015 Additional Prisoner Places 510 Total Prisoner Places 1525

Prisoner Programme and Approved Activity Completions

GENERAL OFFENDING Min Level Constructs 30

STOP PROGRAMMES Rolling STOP 12

ANGER / VIOLENCE PROGRAMMES CARE 17

SUBSTANCE MISUSE PROGRAMMES Substance Misuse 12 Alcohol Awareness 30 First Steps 40

Financial Resources Budget £27,994,706

NB: Available funding subject to routine amendments

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HMP & YOI Cornton Vale will deliver the services and outputs as required in the Service Requirement and as specified for each particular prisoner group held within the prison. They will assure compliance with policy and standards agreed within the Prisons Resource Library. HMP& YOI Cornton Vale will maintain or improve delivery of corporate Key Performance and Service Indicators as agreed with Prisons Directorate.

Cornton Vale provides custodial facilities and services for remanded and convicted females (including young offenders) in all sentence ranges and supervision levels.

Prisoner Place Provision

1st April 2009 - 31st March 2010 Available Prisoner Places 375 Additional Prisoner Places 55 Total Prisoner Places 430

Prisoner Programme and Approved Activity Completions

GENERAL OFFENDING Min Level Constructs 21 Female Offending Behaviour 13

SUBSTANCE MISUSE Substance Misuse 8 Alcohol Awareness 12 Drug Action For change 18

PARENTING PROGRAMMES Parenting 10

OTHER APPROVED ACTIVITIES Connections 12 Sleep and Anxiety 12

Financial Resources Budget £10,919,085

NB: Available funding subject to routine amendments

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HMP Dumfries will deliver the services and outputs as required in the Service Requirement and as specified for each particular prisoner group held within the prison. They will assure compliance with policy and standards agreed within the Prisons Resource Library. HMP Dumfries will maintain or improve delivery of corporate Key Performance and Service Indicators as agreed with Prisons Directorate.

Dumfries Prison serves the local courts of Dumfries and Galloway. It holds up to 80 male prisoners who are remanded in custody for trial and those convicted but remanded for reports. Short-term convicted male prisoners may be retained at Dumfries or transferred to another establishment according to their length of sentence and the availability of spaces.

Dumfries Prison also provides a national mainstream facility for holding up to 120 long-term and short-term prisoners who require to be separated from mainstream prisoners because of the nature of their offence, termed as offence related protection prisoners.

Prisoner Place Provision

1st April 2009 - 31st March 2010 Available Prisoner Places 195 Additional Prisoner Places 0 Total Prisoner Places 195

Prisoner Programme and Approved Activity Completions

GENERAL OFFENDING Min Level Constructs 16

SUBSTANCE MISUSE First Steps 16

OTHER APPROVED ACTIVITIES Relationships 16

Financial Resources Budget £6,234,449

NB: Available funding subject to routine amendments

Additional Requirements in 2009/10 a) Provide Nicotine Replacement Treatment on prescription to under 18s and females in prison custody. Under 18s and females should be offered smoking cessation support, along with NRT, regardless of sentence length, based on individualised needs and care planning; b) Devise and implement a Travel Plan, in consultation with Local Authorities by 30 September 2009; c) Conduct an annual self-assessment on infection control; d) Offer Hepatitis A vaccinations to all prisoners identified as drug injectors; e) Fully support the implementation of the new Service Level Agreements with Local Authority partners for the provision of prison based social work and to ensure the agreed service and service levels for each prison adhere to best value principles and fully contribute to the management of risk; and f) Ensure that CIP fields are completed on PR2 for all prisoners and that there is a local system to monitor this on a regular basis; g) Increase energy efficiency per prisoner by 1% during the reporting year, through local management of its day to day activities, relative to 2006/7 levels [Long Term target will be 2% reduction by 2013].

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HMP Edinburgh will deliver the services and outputs as required in the Service Requirement and as specified for each particular prisoner group held within the prison. They will assure compliance with policy and standards agreed within the Prisons Resource Library. HMP Edinburgh will maintain or improve delivery of corporate Key Performance and Service Indicators as agreed with Prisons Directorate.

Edinburgh receives prisoners from the courts in Edinburgh, the Lothians and the Borders. It holds an average of 800 male prisoners ranging from adults and young offenders on remand, convicted prisoners both under 4 years and over, mainly from Edinburgh, Lothian & Borders CJA area. It also provides a national facility for short-term sex offenders and non-offence protection prisoners.

Prisoner Place Provision

1st April 2009 - 31st March 2010 Available Prisoner Places 872 Additional Prisoner Places 50 Total Prisoner Places 922

Prisoner Programme and Approved Activity Completions

GENERAL OFFENDING Min Level Constructs 32

STOP PROGRAMMES Rolling STOP 18

ANGER / VIOLENCE PROGRAMMES VPP 8

SUBSTANCE MISUSE Substance Misuse 10 Alcohol Awareness 24 Drug Action For change 24

Financial Resources Budget £19,606,084

NB: Available funding subject to routine amendments

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HMP Glenochil will deliver the services and outputs as required in the Service Requirement and as specified for each particular prisoner group held within the prison. They will assure compliance with policy and standards agreed within the Prisons Resource Library. HMP Glenochil will maintain or improve delivery of corporate Key Performance and Service Indicators as agreed with Prisons Directorate.

Glenochil is sited near Tullibody in central Scotland and holds long-term and short-term adult male prisoners with High, Medium and Low supervision security classifications. Glenochil gives priority to Forth Valley and Fife (“FK" and "KY" postcodes) thus enabling Glenochil to fulfil its role as a Community Facing Establishment. Prisoners are not committed to HMP Glenochil direct from the courts but are admitted following conviction, from other prisons, principally Barlinnie and Edinburgh.

Prisoner Place Provision

1st April 2009 - 31st March 2010 Available Prisoner Places 670 Additional Prisoner Places 40 Total Prisoner Places 710

Prisoner Programme and Approved Activity Completions

GENERAL OFFENDING Min Level Constructs 56

ANGER / VIOLENCE PROGRAMMES CARE 14 VPP 8

SUBSTANCE MISUSE Substance Misuse 16 Alcohol Awareness 36 First Steps 8

Financial Resources Budget £16,891,018

NB: Available funding subject to routine amendments

Additional Requirements in 2009/10 a) Provide Nicotine Replacement Treatment on prescription to under 18s and females in prison custody. Under 18s and females should be offered smoking cessation support, along with NRT, regardless of sentence length, based on individualised needs and care planning; b) Devise and implement a Travel Plan, in consultation with Local Authorities by 30 September 2009; c) Conduct an annual self-assessment on infection control; d) Offer Hepatitis A vaccinations to all prisoners identified as drug injectors; e) Fully support the implementation of the new Service Level Agreements with Local Authority partners for the provision of prison based social work and to ensure the agreed service and service levels for each prison adhere to best value principles and fully contribute to the management of risk; f) Ensure that CIP fields are completed on PR2 for all prisoners and that there is a local system to monitor this on a regular basis; g) Increase energy efficiency per prisoner by 1% during the reporting year, through local management of its day to day activities, relative to 2006/7 levels [Long Term target will be 2% reduction by 2013]; and h) Pilot joint selection process for the four main prisoner programmes.

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HMP Greenock will deliver the services and outputs as required in the Service Requirement and as specified for each particular prisoner group held within the prison. They will assure compliance with policy and standards agreed within the Prisons Resource Library. HMP Greenock will maintain or improve delivery of corporate Key Performance and Service Indicators as agreed with Prisons Directorate.

Greenock serves designated courts in the West of Scotland by holding male prisoners (both adult and under 21s) on remand, and short-term convicted prisoners. It provides a national top end facility for selected prisoners serving 12 years or over, affording them the opportunity for progression towards release. Ailsa Hall accommodates a small number of prisoners for a range of management and operational reasons. Greenock also holds a number of short-term convicted women from the West of Scotland.

Prisoner Place Provision

1st April 2009 - 31st March 2010 Available Prisoner Places 255 Additional Prisoner Places 40 Total Prisoner Places 295

Prisoner Programme and Approved Activity Completions

GENERAL OFFENDING Min Level Constructs 16

SUBSTANCE MISUSE Alcohol Awareness 48 Drug Action For change 40

Financial Resources Budget £7,821,879

NB: Available funding subject to routine amendments

Additional Requirements in 2009/10 a) Provide Nicotine Replacement Treatment on prescription to under 18s and females in prison custody. Under 18s and females should be offered smoking cessation support, along with NRT, regardless of sentence length, based on individualised needs and care planning; b) Devise and implement a Travel Plan, in consultation with Local Authorities by 30 September 2009; c) Conduct an annual self-assessment on infection control; d) Offer Hepatitis A vaccinations to all prisoners identified as drug injectors; e) Fully support the implementation of the new Service Level Agreements with Local Authority partners for the provision of prison based social work and to ensure the agreed service and service levels for each prison adhere to best value principles and fully contribute to the management of risk; f) Ensure that CIP fields are completed on PR2 for all prisoners and that there is a local system to monitor this on a regular basis; g) Increase energy efficiency per prisoner by 1% during the reporting year, through local management of its day to day activities, relative to 2006/7 levels [Long Term target will be 2% reduction by 2013]; and h) Provide suitable approved activities for female prisoners, based on local need.

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HMP Inverness will deliver the services and outputs as required in the Service Requirement and as specified for each particular prisoner group held within the prison. They will assure compliance with policy and standards agreed within the Prisons Resource Library. HMP Inverness will maintain or improve delivery of corporate Key Performance and Service Indicators as agreed with Prisons Directorate.

Inverness Prison serves the Courts of the Highlands, Western Isles, Orkney Isles and Moray, providing secure custody for all remand prisoners and short term adult prisoners, both male and female (segregated). It also holds a small number of long-term prisoners, prior to classification, on accumulated visits, or to support the operational needs of the SPS.

Prisoner Place Provision

1st April 2009 - 31st March 2010 Available Prisoner Places 130 Additional Prisoner Places 20 Total Prisoner Places 150

Prisoner Programme and Approved Activity Completions

SUBSTANCE MISUSE Min Level Alcohol Awareness 32 Drug Action For change 12 SMART 24

Financial Resources Budget £4,563,617

NB: Available funding subject to routine amendments

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The Open Estate will deliver the services and outputs as required in the Service Requirement and as specified for each particular prisoner group held within the prison. They will assure compliance with policy and standards agreed within the Prisons Resource Library. The Open Estate will maintain or improve delivery of corporate Key Performance and Service Indicators as agreed with Prisons Directorate.

HMP Castle Huntly and HMP Noranside jointly make up the SPS Open Estate. Both focus on providing employment training and transitional/ through-care for prisoners working towards a structured reintegration into society.

Both are open prisons holding low supervision short term, long term and life sentenced adult male prisoners, who have been assessed as suitable to serve part of their sentence in open conditions. The regimes operated by both sites, though differentiated, are increasingly complementary.

Prisoner Place Provision

1st April 2009 - 31st March 2010 Available Prisoner Places 425 Additional Prisoner Places 50 Total Prisoner Places 475

Prisoner Programme and Approved Activity Completions

SUBSTANCE MISUSE Min Level SMART 58

OTHER APPROVED ACTIVITIES Sense of Balance 20

Financial Resources Budget £8,210,484

NB: Available funding subject to routine amendments

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HMP Perth will deliver the services and outputs as required in the Service Requirement and as specified for each particular prisoner group held within the prison. They will assure compliance with policy and standards agreed within the Prisons Resource Library. HMP Perth will maintain or improve delivery of corporate Key Performance and Service Indicators as agreed with Prisons Directorate.

Perth holds local adult & Young Offender male prisoners, including fine defaulters, and those on remand from the courts of Angus, City of Dundee, Perth & Kinross and Fife. In a separate unit it accommodates low supervision Young offenders who have started their sentences in Polmont, and who have been assessed as suitable for a more relaxed regime and who are preparing for release. They may have access to community placements where appropriate. The establishment also accommodates in secure conditions long-term adult male prisoners principally from the North and East of Scotland, including High Supervision prisoners, who are serving sentences of up to life imprisonment. It provides a national resource in its segregation for prisoners who have been disruptive in mainstream and who need to be managed on a national basis.

Prisoner Place Provision

1st April 2009 - 31st March 2010 Available Prisoner Places 722 Additional Prisoner Places 60 Total Prisoner Places 782

Prisoner Programme and Approved Activity Completions

GENERAL OFFENDING Min Level Constructs 28

ANGER / VIOLENCE PROGRAMMES CARE 21

SUBSTANCE MISUSE Substance Misuse 10 Alcohol Awareness 40 First Steps 16

Financial Resources Budget £18,480,146

NB: Available funding subject to routine amendments

Additional Requirements in 2009/10 a) Provide Nicotine Replacement Treatment on prescription to under 18s and females in prison custody. Under 18s and females should be offered smoking cessation support, along with NRT, regardless of sentence length, based on individualised needs and care planning; b) Devise and implement a Travel Plan, in consultation with Local Authorities by 30 September 2009; c) Conduct an annual self-assessment on infection control; d) Offer Hepatitis A vaccinations to all prisoners identified as drug injectors; e) Fully support the implementation of the new Service Level Agreements with Local Authority partners for the provision of prison based social work and to ensure the agreed service and service levels for each prison adhere to best value principles and fully contribute to the management of risk; f) Ensure that CIP fields are completed on PR2 for all prisoners and that there is a local system to monitor this on a regular basis; g) Increase energy efficiency per prisoner by 1% during the reporting year, through local management of its day to day activities, relative to 2006/7 levels [Long Term target will be 2% reduction by 2013]; and Collate management information and prepare a report outlining strategies to promote the participation of prisoners on h) protection in programmes and approved activities.

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HMP Peterhead will deliver the services and outputs as required in the Service Requirement and as specified for each particular prisoner group held within the prison. They will assure compliance with policy and standards agreed within the Prisons Resource Library. HMP Peterhead will maintain or improve delivery of corporate Key Performance and Service Indicators as agreed with Prisons Directorate.

Peterhead Prison, sited 32 miles north of Aberdeen, can accommodate up to 306 prisoners including those who require High Supervision. It is a national resource for convicted, long term sex offenders offering a range of programmes designed to challenge offending behaviour in order to reduce the risk of reoffending on return to the community.

Prisoner Place Provision

1st April 2009 - 31st March 2010 Available Prisoner Places 306 Additional Prisoner Places 0 Total Prisoner Places 306

Prisoner Programme and Approved Activity Completions

GENERAL OFFENDING Min Level Constructs 24

STOP PROGRAMMES Rolling STOP 4 Core STOP 24 Adapted STOP 8 Extended STOP 8

ANGER / VIOLENCE PROGRAMMES CARE 16

SUBSTANCE MISUSE Alcohol Awareness 30

Financial Resources Budget £9,270,092

NB: Available funding subject to routine amendments

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HMYOI Polmont will deliver the services and outputs as required in the Service Requirement and as specified for each particular prisoner group held within the prison. They will assure compliance with policy and standards agreed within the Prisons Resource Library. HMYOI Polmont will maintain or improve delivery of corporate Key Performance and Service Indicators as agreed with Prisons Directorate.

Polmont is the main centre for convicted Young offenders from all sentence ranges and security classifications. It also holds a significant number of Remand Young Offenders, mainly from the central belt.

Prisoner Place Provision

1st April 2008 - 31st July 2008 Available Prisoner Places 623 Additional Prisoner Places 70 Total Prisoner Places 693

Prisoner Programme and Approved Activity Completions

GENERAL OFFENDING Min Level Constructs 32

STOP PROGRAMMES Rolling STOP 8

ANGER / VIOLENCE PROGRAMMES CARE 28 VPP 8

SUBSTANCE MISUSE Substance Misuse 16 Alcohol Awareness 16 First Steps 16

PARENTING PROGRAMMES Positive Parenting 7

Financial Resources Budget £16,332,653

NB: Available funding subject to routine amendments

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HMP Shotts will deliver the services and outputs as required in the Service Requirement and as specified for each particular prisoner group held within the prison. They will assure compliance with policy and standards agreed within the Prisons Resource Library. HMP Shotts will maintain or improve delivery of corporate Key Performance and Service Indicators as agreed with Prisons Directorate.

HM Prison Shotts is a maximum-security prison which caters for long term male prisoners (sentences of 4 years & over) who are transferred from other establishments and who require to be kept in secure conditions. HM Prison Shotts includes two national facilities within its establishment: the National Induction Centre and the National Top –End facility Kerr House.

Prisoner Place Provision

1st April 2009 - 31st March 2010 Available Prisoner Places 537 Additional Prisoner Places 0 Total Prisoner Places 537

Prisoner Programme and Approved Activity Completions

GENERAL OFFENDING Min Level Constructs 64

ANGER / VIOLENCE PROGRAMMES CARE 48 VPP 16

SUBSTANCE MISUSE Substance Misuse 16 SMART 56

OTHER APPROVED ACTIVITIES START 24

Financial Resources Budget £16,332,653

NB: Available funding subject to routine amendments

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Section 5

KPI & Service Indicator Definitions

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Section 5: KPI & Service Indicator Definitions

SECURE CUSTODIAL PRISON SERVICE

Title Extreme Risk Escapes No KPI1a Definition A prisoner escapes from an extreme risk escort. Constituent Parts ESCE: Count of the number of Extreme Risk Escapes. Owner Prisons Directorate

Title Escapes at other supervision level No KPI1b Definition Where a prisoner:

breaches a secure perimeter; breaches security barrier; or evades a secure escort and the escapee is out of sight of the escorting officers. Constituent Parts ESCH: Count of the number of high risk escapes ESCM: Count of the number of medium risk escapes ESCL: Count of the number of low risk escapes Calculation This measure is calculated by adding ESCH, ESCM & ESCL Owner Prisons Directorate

Title Absconds and incidents of failure to return No SI 1 Definition Where any prisoner who has been temporarily released on licence fails to return to lawful custody at a designated time; or where any low supervision prisoner leaves a place of custody, without permission, that does not have a secure physical external perimeter. Calculation ABSC: Count of the number of absconds and incidents of failure to return. Owner Prisons Directorate

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Title Liberations in error No SI 2 Definition This measure is a count of prisoners who are liberated in error (i.e. liberated early) for any reason in the reporting month.

This only includes those for which the SPS has been attributed some responsibility by the subsequent investigation, and not those due solely to errors by non-SPS. For the avoidance of doubt, the Lib in Error figure will include warrants which have errors which could have been identified but are accepted and processed as genuine by SPS staff, or occasions where there has been some ambiguity as a consequence of information provided by the court or Escort contractor but which could have been reasonably resolved by the establishment.

The responsibility for the Liberation In Error will lie with the establishment from where the prisoner is liberated, except in the case where a prisoner has been transferred in to the establishment (and nothing has happened in the interim to affect the sentence calculation), where the responsibility will lie with the establishment who carried out the calculation. Calculation LIBE: A count of the number of prisoners who are liberated in error. Owner Prisons Directorate

Title Detentions in error No SI 3 Definition This measure is a count of prisoners who are detained in error (i.e. liberated late) for any reason in the reporting month.

This only includes those for which the SPS has been attributed some responsibility by the subsequent investigation, and not those due solely to errors by non-SPS. For the avoidance of doubt, the Detain in Error figure will include warrants which have errors which could have been identified but are accepted and processed as genuine by SPS staff, or occasions where there has been some ambiguity as a consequence of information provided by the court or Escort contractor but which could have been reasonably resolved by the establishment.

The responsibility for the Detention In Error will lie with the establishment from where the prisoner is liberated, except in the case where a prisoner has been transferred in to the establishment (and nothing has happened in the interim to affect the sentence calculation), where the responsibility will lie with the establishment who carried out the calculation. Calculation DETE: A count of the number of prisoners who are detained in error. Owner Prisons Directorate

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FAIR AND ORDERED PRISON SERVICE

Title Prisoners completing the appropriate elements of the Nationally Approved Induction Programme No SI 4 Definition A measure of the total completions of the appropriate components of the national induction programme as follows:

Prisoners who spend less than 2 days in custody need only complete the first night in custody procedures. Module 1 – Prisoners serving between 2 and 7 days in prison Module 2 – Prisoners serving between 8 and 31 days in prison and remands Module 3 – Prisoners serving 31 days and over Module 4 - Inter-prison transfers

Modules have been defined by the Induction project group. Constituent Parts ADMS1: No of admissions to the establishment within the calendar month serving less than 2 days ADMS2: No of admissions to the establishment within the calendar month serving between 2 and 7 days ADMS3: No of admissions to the establishment within the calendar month serving between 8 and 31 days ADMS4: No of admissions to the establishment within the calendar month serving 31 days and over ADMS5: No of remand admissions ADMS6: No of return convicted prisoners ADMS7: No of transfers in NAIP1: A count of the number of ADMS1 who have completed first night in custody procedures. NAIP2: A count of the number of ADMS2 who have completed module 1 of the National Induction programme. NAIP3: A count of the number of ADMS3 who have completed module 2 of the National Induction programme. NAIP4: A count of the number of ADMS4 who have completed module 3 of the National Induction programme. NAIP5: A count of the number of ADMS5 who have completed module 2 of the National Induction programme. NAIP6: A count of the number of ADMS6 who have completed module 3 of the National Induction programme. NAIP7: A count of the number of ADMS7 who have completed module 4 of the National Induction programme. Calculation 7 ADMS as a proportion of 7 NAIP Owner Partnerships & Commissioning

Title Incidents of concerted indiscipline No SI 5 Definition Any incident where 3 or more prisoners acting together, commit a breach of discipline, as defined in schedule 3 of the Prisoners and Young Offenders Institutions (Scotland) Rules. Constituent Parts CIND: A count of the number of incidents of concerted indiscipline. Calculation A count of the number of incidents of concerted indiscipline. Owner Prisons Directorate

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HUMANE, SAFE AND CARING PRISON SERVICE

Title Cells out of use No SI6 Definition This measure is a count of the number of days where cells are designated as ‘Places out of use temporarily’ through the cell certification process, expressed as a proportion of the design capacity. Constituent Parts COOU1: Sum of number of days during the reporting month that each cell was placed temporarily out of use COOU2: Design capacity x number of days during the reporting month Calculation COOU1 as a percentage of COOU2 Owner Prisons Directorate

Title Prisoner Perception Measure No SI7 Definition The annual Prisoner Survey will be utilised.

Constituent Parts The average scoring on each of the following sections: (a) Food (b) Cleanliness (c) Personal Hygiene (d) Family Contact

Owner Partnerships & Commissioning

Title Prisoner on staff assaults - serious No KPI2a Definition An assault which results in specified injuries: fractures, internal injuries, serious cuts, lacerations which require 4 or more stitches, sutures or staples; stab and puncture wounds, severe bruising, severe scalds or burns, severe general shock or any other injury which requires treatment and admission to an external hospital as an inpatient, but excluding admission for observation. Constituent Parts STAS: Count of the number of prisoner on staff assaults - serious Owner Prisons Directorate

Title Prisoner on staff assaults - minor or no injury No KPI2b Definition Minor Injury Assault An injury resulting from an assault by a Prisoner on any other person, where any individual suffers a graze, scratch, abrasion, minor bruise, swelling or superficial cut.

No Injury Assault A physical assault which results in no physical injury. Constituent Parts STAM: Count of the number of prisoner on staff assaults – minor STAN: Count of the number of prisoner on staff assaults – no injury Owner Prisons Directorate

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Title Prisoner on prisoner assaults - serious No KPI2c Definition A fight or assault which results in any individual receiving specified injuries: fractures, internal injuries, serious cuts, lacerations which require 4 or more stitches, sutures or staples; stab or puncture wounds, severe bruising, severe scalds or burns, severe general shock or any other injury which requires treatment and admission to an external hospital as an inpatient, but excluding admission for observation. Constituent Parts PRAS: Count of the number of prisoner on prisoner assaults - serious Owner Prisons Directorate

Title Prisoner on prisoner assaults – minor or no injury No KPI2d Definition Minor Injury Assault An injury resulting from a fight, or assault by a Prisoner on any other person, where any individual suffers a graze, scratch, abrasion, minor bruise, swelling or superficial cut.

No Injury Assault A physical assault or fight which results in no physical injury. Constituent Parts PRAM: Count of the number of prisoner on prisoner assaults – minor PRAN: Count of the number of prisoner on prisoners assaults – no injury Owner Prisons Directorate

PROVIDING OPPORTUNITIES AND SERVICES TO REDUCE THE RISK OF PRISONERS REOFFENDING ON RELEASE

Title Number of hours of completed programmes & approved activities No KPI3 Definition Number of hours spent by prisoners on completed programmes and approved activities. Programmes are classed as Accredited when they are both an accredited programme and are delivered at a site with site accreditation.

The number of hours applicable are:

Accredited Programmes Constructs (replacement for Cog Skills) 56 (Note: When required a further one or two 2 hour sessions can be delivered in addition to the 28 Core 2 hour sessions to address special needs within the participant group[identified by course facilitators] taking the total to 58 or 60 hours per completion). STOP Core 210 STOP Adapted 210 STOP Extended 150 STOP Rolling 120

Non Accredited Programmes Anger Management 30 Care 62.5 Violence Prevention 200 PSST 60 Substance Misuse (SROBP) See Below Female (new) 150

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Approved Activities Alcohol Awareness 22 SMART 40 Lifeline 50 Parenting Matters 37.25 Positive Parenting 36 Encouraging the Long Term Father 23.5 Relationships 35 Sleep & Anxiety 20.5 START 25 First Steps 36 Drug Action For Change 25 Connections 23.5 Sense of Balance 42.75 Parenting Programme for Female Offenders 44.5 Substance Misuse / SROBP

The case formulation and treatment plan will define for each prisoner which modules require to be completed during the prisoner’s time in prison. Upon completion of the entirety of the in-prison part of the treatment plan, the programme shall be considered complete for KPI calculation purposes. At this stage, prisoner programme hours may be recorded for each completed module:

Entry and Essential modules 42 Re-entry module 18 Motivation Module 18 Cravings module 30 Support module 6 Coping strategies module 6 Challenging unhelpful thoughts module 12 Interpersonal skills module 6 Self-esteem module 12 Managing emotions module 30 Improving intimate relationships module 18 Victim empathy module 12 Lifestyle modification module 6 Managing the future module 12

Method of APRH+NPRH+AACH Calculation Constituent APRH: Hours Spent on Completed Accredited Programmes Parts NPRH: Hours Spent on Completed Non-Accredited Programmes AACH: Hours Spent on Approved Activity Hours. Owner Partnerships and Commissioning

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Title Offender Development Hours No KPI4 Definition The prisoner development hours are made up of four main areas Learning for Life, Learning for Work, Learning for Health, Learning for Leisure. The aim is to measure all activities that contribute to the development of offenders under these headings. This is inclusive of

PLH’s(PLHS) -Allocated through the LSE contract- limited local negotiation Hours spent on learning for: Life( LSLH) - Life Skills Programme e.g. cooking, budgeting - Independent Living Unit (max 8 hrs) - Peer support (supporter & supportee)

Work(WSLH) - VT Hours - Work Skills – BICS/Manual Handling/H&S/First Aid, etc - Placements (only hours attended – not travel) - College - Community work placements

Health(HPLH) - Health Promotion Groups - Wellman clinics - Stress & Anxiety workshops - Harm reduction sessions - Alcohol group work sessions - Smoke cessation group work sessions - Complementary therapy sessions Leisure(PERH) - Recreation PE through PE departments (organised & supervised only does not include satellite gyms within halls). (The learning hours and workskills delivered by PE staff should be counted in the work or life elements) Constituent parts PLHS = Prisoner Learning hours as per the LSE contract WSLH = Work Skills Learning Hours PERH = Physical Education Recreational Hours LSLH = Life Skills Learning Hours HPLH = Health Promotion Learning Hours Method of PLHS + WSLH+ PERH+ LSLH+ HPLH= PDHS Calculation Owner Partnerships and Commissioning

Title Purposeful activity hours per prisoner No SI8 Definition Any structured and/or supervised activity that contributes to reducing reoffending.

N.B. This is a new measure for 2009-10. Establishments will require to report against it from 1 April 2009 as agreed with Prisons Directorate. A more detailed corporate definition will be agreed via the Cross Directorate meeting. Constituent Parts Owner Prisons Directorate

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Title Average % capacity of all activity areas in use in each half day No SI9 Definition Percentage capacity of activity areas in use in each half day.

Title % of education classes spent delivering literacy skills No KPI5a Definition The percentage of education classes, expressed as prisoner learning hours, with a primary aim of developing literacy skills. Constituent Parts PLHS: See KPI4 EDCL: Total prisoner learning hours with a primary aim of developing literacy skills in reporting month Owner Partnerships and Commissioning

Title % of education classes spent delivering numeracy skills No KPI5b Definition The percentage of education classes, expressed as prisoner learning hours, with a primary aim of developing numeracy skills. Constituent Parts PLHS: see KPI4 EDCN: Total prisoner learning hours with a primary aim of developing numeracy skills in reporting month Owner Partnerships and Commissioning

Title Increase in Employability No KPI6 Definition Percentage of offenders who accessed Jobcentre Plus’s pre-release service who move into employment, education or training within 13 weeks of release.

Constituent Parts JCPA: Total Number of prisoners accessing Job Centre Plus Service (on release) JCPE: Total Number of prisoners into employment, education or training within 13 weeks of release. Calculation (JCPE/JCPA)x100

The data will be provided by Jobcentre Plus direct to HQ Education Adviser. This information is reported one month in arrears. Owner Partnerships and Commissioning

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Title Vocational & Employment Related Qualifications No KPI7 Definition The number of recognised industry awards / achievements attained by prisoners over the reporting period. This will include Core skills (in accordance with that of the Scottish Qualifications Authority) communications, numeracy, I.T, problem solving and working with others.

VT Sector specific skills, i.e. construction, Industrial Cleaning, Catering & Hospitality, Leisure & Recreation (inclusive of Physical Education awards e.g. CSLA, etc) & Retail and any other labour-market-facing training.

For this element of training all modules will contribute toward target figure.

Full SVQ awards e.g. Scottish Progression Award in Building Crafts; Performing Manufacturing Operations SVQ will be counted separately. Small elements of appropriate training may also be counted i.e. REHIS & Manual Handling

Establishments will provide information in 2 areas: (A) Completed modules (B) Completed Awards Constituent Parts WSKI: A count of the no of Work Skills Qualifications completed within the calendar month (broken down by SCQF level in the Activity return) Owner Partnerships & Commissioning

Title Vocational and employment related qualifications at SCQF level 5 or above No KPI7b Definition The number of recognised industry awards / achievements attained at SCQF level 5 or above by prisoners over the reporting period. This will include Core skills (in accordance with that of the Scottish Qualifications Authority) communications, numeracy, I.T, problem solving and working with others.

Constituent Parts WSQ5 : A count of the number of Works Skills Qualifications completed within the calendar month at SCQF level 5. Owner Partnerships and Commissioning

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Title Reduced or Stabilised Drug Use No KPI8 Definition The measure compares the number of prisoners testing positive on entry compared with the number testing positive on exit.” Constituent Parts TEIN: No of Prisoners Tested on Entry to Establishments TPIN: Number of Prisoners Testing Positive on Entry TEEX: No of Prisoners Tested on Exit from Establishment TPEX: Number of Prisoners Testing Positive on Exit

(Randomised 5% of offenders admitted and randomised 5% of offenders tested 24 hours prior to liberation. This will occur twice per annum.)

Calculation (TPIN/TEIN)-(TPEX/TEEX) Owner Health & Care

Title No. of prisoners (serving over 31 days) identified as having an addictions misuse problem and undertaking an ICM addictions assessment. No SI10 Definition Measure the percentage of prisoners (serving over 31 days) undertaking an ICM addictions assessment against the number identified as having a substance misuse problem. This is inclusive of all referrals to addiction services either on admission or during sentence, the information should be extracted through the Addictions contract monitoring data.

These figures are provided through the current addiction services contract. Constituent Parts PADD: No. of prisoners (serving over 31 days) identified as having an addictions misuse problem within the calendar month who would be due an addictions assessment in this month [i.e. the number of new referrals, adjusted for Work in Progress and liberations/transfers]. ADAS: No of these prisoners undertaking an ICM addictions assessment within the calendar month Calculation This measure is ADAS expressed as a percentage of PADD Owner Partnerships & Commissioning

Title % of referrals to Throughcare Addictions Services who have a Community Integration Case Conference with the TAS representative in attendance No SI11 Definition % of referrals to Throughcare Addictions Services who have a Community Integration Case Conference with the TAS representative in attendance Constituent Parts TASR: Total number of Throughcare Addictions Service referrals made in the reporting month; FCIC: Number of these referrals who receive a Community Integration Conference with the Throughcare Addictions Service in attendance Owner Health and Care

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Title Percentage of prisoners leaving having secured accommodation or been referred to the relevant housing provider No SI12 Definition Accommodation is defined as having any form of suitable accommodation on release.

This includes almost all options which mean that people are not sleeping rough upon leaving custody. Appropriate accommodation includes: Tenancy with Local Authority Tenancy with Private landlord Staying with Family / Friends Owner of own home Appropriate hostel accommodation.

Prisoners spending very short periods of time in custody should be given contact details for the relevant emergency housing phone-line and allowed to make the call, at the prisons expense, prior to liberation. Assistance should be provided with this if required. This applies only to prisoners spending only one night in custody, or up to three where each of the days spent in custody falls on a weekend or bank holiday.

All other prisoners should have secured accommodation at the time of release or, if this is not possible, have appointments with the relevant housing provider. Constituent Parts LIBS: No. of prisoners liberated within the calendar month ACCO: No of these prisoners who have secured accommodation at time of release. ACAP: No of NFAs who have appointments with relevant housing provider APPH: No. of NFAs who have been provided with contact details of the relevant housing provider and use of the telephone. Calculation This measure will be ACCO + ACAP as a Percentage of LIBS. Owner Partnerships & Commissioning

INTEGRATION OF OFFENDER MANAGEMENT SERVICES

Title Percentage of appropriate convicted prisoners completing the Core Screen Assessment

No SI13 Definition Percentage of convicted prisoners serving 7 days or more (in prison) completing the Core Screen assessment with the information transferred to PR2

Constituent Parts CADS: No. of convicted admissions to the establishment within the calendar month serving 7 days or more (in prison)

STER: No of Core Screen Assessments achieved within the calendar month.

Calculation As a percentage STER/CADS Owner Partnerships & Commissioning

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Title % of ICM case conferences held within relevant timescales No SI14a Definition The percentage of ICM case conferences held within the set timescales as follows:

Initial Case Conference – within 6 months of sentencing or within 6 weeks of recall/admission to custody for recalled prisoners; Annual case conferences – within 12 months of the initial case conference; Pre-release case conference – 3 months prior to release

The annual and pre release case conferences must also have an updated Risk & Needs Assessment in all domains, no sooner than 2 months prior to the Case conference taking place: e.g. Case conference due to be held 12/12/06 the Risk needs update in all domains should not take place prior to 12/10/06. Constituent Parts NCCD1: The total number of initial case conferences due NCCD2: The total number of initial case conferences (recalls) due NCCD3: The total number of annual case conferences due NCCD4: The total number of pre-release case conferences due NCCC1: The total number of initial case conferences completed on time NCCC2: The total number of initial case conferences (recalls) completed on time NCCC3: The total number of annual case conferences completed on time NCCC4: The total number of pre-release case conferences completed on time Calculation (a) This measure is NCCC expressed as a percentage of NCCD Owner Partnerships and Commissioning

Title % of ICM case conferences for which a minimum of 4 weeks notice is given to CJSW No SI14b Definition The percentage of case conferences due where SPS have given a minimum of 4 weeks notice of the case conference to CJSW. Constituent Parts NCCM: The total number of ICM case conferences for prisoners due within the reporting month to be released to a Scottish Local Authority who are subject to statutory post-release supervision. NCCN: The total number of these case conferences for which 4 weeks notice was given to CJSW partners. Calculation (b) This measure is NCCN expressed as a percentage of NCCM Owner Partnerships & Commissioning

Text as at 31/03/09 Page 13 of 15 Scottish Prison Service SPS Service Agreements Protecting the Public – Reducing Re-offending

Title % of ICM case conferences held with Community Criminal Justice Social work representative/s in attendance No KPI9 Definition The percentage of case conferences held (Initial, annual and pre release) for prisoners to be released to Scotland (and subject to statutory post-release supervision), where the community criminal justice social worker attended (including attendance by video link). Constituent Parts NCCM: See SI14b NCCA: The total number of these case conferences for, prisoners to be released to Scotland, where community criminal justice social work attended NCCX: The total number of NCCM which failed to be held. Reasons must be provided on a case by case basis via the CJSW return. Calculation (b) This measure is NCCA expressed as a percentage of (NCCM – NCCF) Owner Partnerships & Commissioning

Title % of ICM case conferences held with family members in attendance No SI15 Definition The percentage of case conferences held where family members have attended. Constituent Parts NCCD: See SI14a NCCF: The total number of these case conferences where family members attended Calculation (b) This measure is NCCF expressed as a percentage of NCCD Owner Partnerships & Commissioning

Title Compliance with parole timescales No SI16 Definition The number of parole dossiers which are complete (with regard to the sections for which SPS are responsible) and returned to Parole Board Scotland on time, as a percentage of the number due. Constituent Parts COPD: Number of parole dossiers due within the calendar month. COPO: Number of these parole dossiers which were complete on time Calculation This measure is COPO expressed a percentage of COPD. Owner Partnerships & Commissioning

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Title Percentage of appropriate short term prisoners completing reviews of the Community Integration Plan (CIP). No SL17 Definition Percentage of Short term convicted prisoners serving 60 days or more (in prison) having the CIP reviewed at 1 months prior to release and (if applicable due to sentence length) every 6 months from initiation or previous review.

The Community Integration Plan will be considered initiated when the needs identified in the Core Screen have been transferred onto PR2 as per 12a. Therefore all prisoners with 7 days or more in prison automatically receive the CIP

Prisoner who are in prison for less than 60 days do not require the CIP to be reviewed as all actions from the initial CIP should be community facing due to the very short timescales involved.

Constituent Parts CIPD: No. of short term convicted prisoners serving 60 days or more (in prison) due a review within the calendar month

CIPR: The total number of CIP’s that were reviewed Calculation As a percentage CIPR/CIPD Owner Partnerships & Commissioning

Text as at 31/03/09 Page 15 of 15