Elder Abuse and the LGBT Community – a Participant-Resource Guide and Direction on Where T7

Dear Friends,

I am writing to invite you to the 1st Annual Adult Protection and Advocacy Conference. Many of you have attended in the past when it was known as the Elder Rights Conference. That conference, hosted by the Illinois Department on Aging and held for 26 years, had grown each year in both stature and attendance.

The reason the Department on Aging has redefined this conference is that we are at an important juncture in our history. It is a very exciting time, a time of pride and determination. Together, the Aging, Human Services, and Disability Networks – which have operated as distinct entities in the past – are posed to make monumental improvements to protect many more vulnerable individuals regardless of where they live. We are uniting to serve not only older adults but adults with disabilities between the ages of 18 and 59, Colbert, Ligas and Williams class members, and managed care customers.

The “why” and the “how” of the Adult Protective Services collaboration between the Illinois Department on Aging and the Illinois Department of Human Services is based on Governor Pat Quinn’s recommendations after a thorough analysis of state programs around the country that a single Adult Protective Services agency be established and administered by the Department on Aging.

We can be proud that the Elder Abuse and Neglect Program administered by the Illinois Department on Aging stood out as a strong and capable model. Since it was created in 1991 it has grown just as its need has grown exponentially. It has performed as it should. Its ability to handle adults with disabilities became clear. Thus was the genesis of a single Adult Protective Services Division within the Department on Aging. It will be a merger to address individuals with disabilities in addition to the older adults we already serve.

We are also excited to be moving forward in being the 14th state to expand the advocacy role of the Long Term Care Ombudsman Program to serve clients living in home and community based settings. As Managed Care unfolds in Illinois, the Ombudsman Program will play an intricate part to serve and advocate for these customers focusing on individual choice, basic rights, and person centered care.

This conference will explain what you need to know about the new “systems.” Realistically, we will always be challenged and the need for services within the disabled and elderly populations will only grow. However, we have every confidence we can answer the need in the new framework. The expertise is already there; that is our strong suit. And, this conference has been carefully designed to teach skills to ensure appropriate investigation, advocacy and support services are available for these at-risk populations.

We have gathered stakeholders from human services, law enforcement, judicial, legal, and social domains to educate us about issues, community resources, and all the new possibilities encompassed in our endeavors. We are all stakeholders, heavily invested in the future and with a common mission.

Again, this is an exciting and historical time. You are part of it and we are looking forward to hosting you at the 1st Annual Adult Protection and Advocacy Conference.

Sincerely,

John Holton, Ph.D., Director, Illinois Department on Aging

1 CCoonnffeerreennccee aatt aa GGllaannccee Tuesday, July 30 8:30 am – 4:30 pm QIO Summer Event (for long-term care providers and Ombudsman) 1:30 pm – 4:30 pm APS Intensive 1:30 pm – 4:30 pm Ombudsman/MCO Meeting 5:00 pm – 7:00 pm Conference Registration

Wednesday, July 31 7:00 am – 4:30 pm Conference Registration 8:30 am – 4:30 pm 2nd Annual Financial Summit

Thursday, August 1 7:00 am – 4:30 pm Conference Registration 7:30 am – 9:00 am Continental Breakfast 9:00 am – 10:30 am General Session 10:45 am – 12:00 pm Concurrent Sessions 12:00 pm – 1:30 pm Lunch (provided) 1:30 pm – 6:30 pm Informational Resource Fair 1:30 pm – 2:45 pm Concurrent Sessions 2:45 pm – 3:00 pm Break 3:00 pm – 4:30 pm Concurrent Sessions 4:30 pm – 6:30 pm Conference Reception

Friday, August 2 7:00 am – 12:00 pm Conference Registration 7:30 am – 8:30 am Continental Breakfast 8:30 am – 10:00 am Concurrent Sessions 10:00 am – 10:15 am Break 10:15 am – 11:45 am Concurrent Sessions 11:45 am – 1:00 pm Conference Awards luncheon Special Events Conference Reception Thursday, August 1st, 4:30 pm to 6:30 pm This is an excellent opportunity to greet colleagues and share in some delicious food, conversation, and music following a day of sessions.

Conference Registration Conference For conference registration rates, please go to the conference registration link below. Session Handouts There are two ways to register: Online registration is available until Handouts will be posted on the Tuesday, July 23, 2013, 11:59 pm CDT. Any registration submitted conference website beginning July thereafter will be processed on-site at the Conference Registration 13, 2013, at area. All online conference registration, regardless of payment type http://cspl.uis.edu/ILLAPS/DOA/ (credit card or check), will be processed through our website page: Handouts will not be provided at http://cspl.uis.edu/ILLAPS/DOA/conferences/APAconf.html. the conference. Payments by check should be mailed to the address indicated on the website. Please include attendee’s or attendees’ name(s) being Special Needs & covered by each check. Conference registration confirmation will be Accessibility sent via email. All conference sessions and activities are held in fully accessible Hotel rooms. If you have additional The 2013 Adult Protection and Advocacy Conference will be held at questions or concerns regarding the Chicago Oak Brook Hills Marriott Resort, 3500 Midwest Road · special needs accommodations, Oak Brook, Illinois. The special sleeping room rate for $112 (plus please contact Gidget Freeberg at tax) for a single or double room, is available until July 12, 2013. [email protected] Please make your own sleeping room reservations by calling 1-800- 228-9290 or through the special conference reservation link: Questions? Chicago Oak Brook Hills Marriott Resort. If you make your sleeping Staff is available to answer all your room reservations by phone, please identify yourself as an attendee questions at our Conference of the Illinois Department on Aging conference to receive the Registration Area. special conference rate. About this hotel The Chicago Oak Brook Hills Marriott Resort has 11 floors and 348 guest rooms. Each room is equipped with coffee maker/tea service, cable television, movies/videos, and high-speed internet. The hotel also features an indoor pool, heated outdoor pool, whirlpool, fitness center, two restaurants, and an 18-hole award-winning golf course. How to get to the conference By car: There are two Marriott Oak Brook properties in this area. If you are using a GPS for directions to the hotel, please use “Westmont, Illinois” as the destination city. By train: From Chicago, Burlington Northern Santa Fe (BNSF), get off at Westmont stop. You can 1) hire a taxi, or 2) make arrangements for hotel shuttle service in advance by calling 630-850-5555.

Parking There is no fee for parking.

Special Conference Attendee Golfing Rate Oak Brook Hills Resort is offering special late afternoon rates after 2pm. The rate is $62 per person Monday through Thursday, and $67 per person Friday through Sunday. This charge is for 18 holes and includes the cart portion. After 5pm, guests staying at the hotel can take advantage of a $55.00 rate per person for 18 holes, including cart portion and rental clubs. Hotel guests may make reservations up to one month out, guests attending the conference, but not staying at the hotel may make reservations up to two weeks out. All reservations are based on availability. To make reservations and/or check availability call 630-242-5700.

Continuing Education Units (CEUs), CCP Care Coordinator Recertification and Adult Protective Services Recertification, and Certificates of Attendance

New this year: submission procedure for certifications One form (Certification: Adult Protection and Advocacy Conference) will be used to request for the certifications listed below. This form will be located in the conference program booklet (available at the conference registration desk). How to submit: Email completed form with supervisor’s signature to Gidget Freeberg: [email protected]. The form is due no later than Monday, September 2, 2013.

Nursing Home Administrators (Wednesday: Financial Summit: 6.0, Thursday: 5.5, Friday: 3.0) The Illinois Department on Aging has been approved as a sponsor of continuing education in the 2011-2013 renewal periods by the Nursing Home Administrator Licensing Board of the State of Illinois Department of Financial and Professional Regulation, sponsor license number 139-000063.

Licensed Social/Clinical Social Worker (Wednesday: Financial Summit: 6.0, Thursday: 5.5, Friday: 3.0) The Illinois Department on Aging has been approved as a sponsor of continuing education in the 2011-2013 renewal periods by the Social Worker/Clinical Social Worker Licensing Board of the State of Illinois Department of Financial and Professional Regulation, sponsor license 159-000109.

Attorney CLE Credits (Wednesday: Financial Summit: 6.0, Thursday: 5.5, Friday: 3.0) Illinois attorneys attending the conference may receive CLE credit. The Illinois Family Violence Coordinating Councils is serving as the accrediting agency for the CLE credits.

Comprehensive Care Coordination Recertification and Adult Protective Services Recertification Recertification is available through conference attendance. Please see the section “New this year: submission procedure for certifications” (see above).

Certificate of Attendance To request for a Certificate of Attendance, please see the section “New this year: submission procedure for certifications” (see above).

4 WWeeddnneessddaayy,, JJuullyy 3311sstt 2nd Annual Summit on The Prevention of Elder Financial Fraud and Abuse: How Financial Institutions, Federal, State and Community Agencies Can Work Together to Protect Consumers

The Illinois Department on Aging and the Illinois Department of Financial and Professional Regulation, in cooperation with Illinois’ Older Americans Protection Network, invite financial institutions, law enforcement, adult protective service agencies and anyone who is interested in the prevention of elder financial abuse to attend: • Examine why older adults may be more susceptible to financial abuse. • Gain knowledge from successful elder financial abuse prevention programs. • Learn how to identify elder financial fraud, and how the perpetrators can be prosecuted.

7:00 – 8:30 Registration

8:30 – 9:00 Welcome Director John K. Holton, Ph.D., Director, Illinois Department on Aging Manuel Flores, Acting Secretary Illinois Department of Financial and Professional Regulation

9:00 – 10:00 Financial Capacity in an Aging Society: Nature of the Problem Daniel Marson, J.D., Ph.D., Professor of Neurology, University of Alabama at Birmingham Moderator: Lori Stiegel, Senior Attorney, Commission on Law & Aging, American Bar Association, Washington, D.C.

This presentation addresses the substantial and growing problem of financial capacity in our aging society. As a result both of normal cognitive aging and cognitive disorders of aging, older adults in our society experience declining financial skills and judgment that place them at risk for both poor financial decision-making and exploitation by others. The presentation will include sentinel individual examples of diminished financial capacity, describe key concepts informing the topic, highlight the enormous financial and public policy implications of this issue, and offer four perspectives for further research and action.

10:00-10:15 Break

5 WWeeddnneessddaayy,, JJuullyy 3311sstt 10:15-11:45 Panel Presentation: Suspicious Activity Reports/Anti Money Laundering/ Bank Secrecy Act Elaine Dodd, VP Fraud Division, Oklahoma Bankers Association

Financial institutions, law enforcement and aging experts all see the epidemic that is financial exploitation of our seniors, yet there are confidentiality and regulatory issues that seem to impede the action that we all know is necessary. Join us for a rousing discussion of how one state is working to network and educate to the best of our abilities to overcome what were obstacles in the past. Elaine Dodd is retired law enforcement and now a banking advocate with a passion to help our aging population. We will explore how Suspicious Activity Reports can be a tool for both reporting and documentation of cases, with emphasis on the new reports and dynamics of that system. As in all states, it is the team with education and dedication working together that is powerful. We will share stories, both funny and sad, about what we see and what can really work.

12:00-1:30 Lunch (provided)

1:45-3:15 Panel Presentation: Wire Fraud/Mass Marketing – how to identify and prosecute it Bruce Reppert, Assistant U.S. Attorney, Chief, Fraud & Corruption, Southern District of Illinois C. Steven Baker, Director, Midwest Region, Federal Trade Commission Basil Demczak, U.S. Postal Inspector/Team Leader, Central/Southern Districts of Illinois

3:15-3:30 Break

3:30-4:30 The Older Americans Protection Network in Illinois – A Model of Collaboration Jenefer Duane, Senior Program Analyst, Office for the Financial Protection of Older Americans, Consumer Financial Protection Bureau Alexi Vahlkamp, LSW, Elder Rights and Social Services Specialist, AgeOptions, Oak Park

The Consumer Financial Protection Bureau’s Office for Older Americans has been working with stakeholders on the state and local level in Illinois to help create and sustain an “Older American Protection Network (OAPN).” The OAPN has served as the foundation for the development of the iFAST (Illinois Financial Abuse Specialist Team), the annual financial summit, and the development of inter-disciplinary protocols and education efforts, all focused on financial abuse prevention. Plans are also underway to add an education/prevention focus that will take “Money Smart for Older Adults,” which was developed with the FDIC, into the community. Learn how you can become part of this effort to provide community education, raise public awareness, and enhance response to reports of abuse.

6 OOppeenniinngg GGeenneerraall SSeessssiioonn Standing at the Crossroads

“Standing at the Crossroads” challenges the audience to take a close look at our individual and collective decisions that impact the lives of people with disabilities and older adults in Illinois. The content includes; attitudes and assumptions, indicators of inequality, required reporting, honoring victims, identifying gaps in services, lessons learned through the voices of the experts, and engaging people with disabilities and older adults in our work together. The audience is asked to make a commitment for excellence as we take steps for a brighter future for citizens in Illinois who are older and/or have disabilities.

Shirley Paceley is a national trainer, counselor, writer, advocate and visionary with nearly four decades of experience working with people with disabilities. She holds a master’s degree in clinical psychology and

founded Blue Tower Training based in Decatur, Illinois. Shirley Paceley, M.S., Director, Blue Shirley’s mission statement is that all people have value, talents, Tower Training, Decatur, Illinois purpose and possibilities. She believes strongly that in the power of hope, options, joyfulness and a sense of purpose, we are teachers and Standing at the Crossroads students. She will address an overview of violence occurring in the lives Thursday, August 1st of persons with disabilities, including prevalence and risk factors. She 9:00 – 10:30 am will explore a comprehensive approach to risk reduction and inclusion in community-based services. Lessons learned from persons with developmental disabilities in the self-advocacy movement will be shared.

She is the author of My Body, My Choice, co-author of the WE CAN Stop Abuse Curriculum for teens and adults with developmental disabilities, and has published many professional articles on the subject of abuse of people with developmental disabilities. She serves on the Illinois Collaborative Team to address violence against women with disabilities, through an Office for Violence Against Women grant. She was the Project Director of Illinois Voices, a statewide self-advocacy initiative.

She is on the Board of Directors of End Violence Against Women International and is on the Editorial Board for “Sexual Assault Report.” She has worked to develop protocols for law enforcement and prosecutors for responding to violence against people with disabilities. She is the recipient of numerous awards for her work in sexual abuse prevention and intervention for persons with developmental disabilities.

7 TThhuurrssddaayy,, AAuugguusstt 11 10:45 am – 12:00 pm

T1. Ordinary or Outstanding? A Motivational T3. Emergency Preparedness: What’s an Aging Journey for Human Service Workers Network to Do?” Shirley Paceley, M.S., Director, Blue Tower Training Maria Greene, Contractor for the National Center, Decatur, Illinois Ombudsman Resource Center, Washington, D.C. Working in protection and advocacy for older adults Illinois has experienced tornadoes, raging rivers, and people with disabilities can take its toll on the flooding and a heat index up to 118 degrees. Attend workers. Whether you are an abuse investigator, this session to learn more about how the aging long-term care ombudsman, law enforcement network plays an important role in emergency officer, attorney, supervisor or administrator, this preparedness plans. session is designed to move you from a place of ‘ordinary’ to a place of ‘outstanding’. The goal of T4. The Legal Rights of the Elderly with this interactive workshop is to inspire participants to Disabilities choose to be outstanding every day. Learn how to Jason M. Johnson, Assistant Attorney General, embrace your creative possibilities; to eliminate Disability Rights Bureau, Office of the Illinois negative thinking; and to strengthen your work Attorney General, Chicago, Illinois contributions. Participants will engage in creative activities to stimulate personal and professional This session will address state and federal laws that growth. Topics also include compassion fatigue and protect elders who have disabilities. Participants compassion satisfaction. will be introduced to protections against discrimination in state and local government, public T2. History of the Independent Living/Disability accommodations, and housing. An overview of Rights Movement state and federal accessibility laws, including common physical access issues, will also be Ann Ford, Executive Director, Illinois Network of provided. In addition, participants will be educated Centers for Independent Living about sensitivity toward individuals with disabilities A history and explanation of the Independent and become familiar with the Attorney General’s Living/Disability Rights movement, including the Office’s role in protecting the rights of the elderly. video “Lives Worth Living,” which chronicles the movement from its early beginning through the signing of the Americans With Disabilities Act.

8 TThhuurrssddaayy,, AAuugguusstt 11 10:45 am – 12:00 pm continued 1:30 - 2:45 pm

T5. Money Smart for Older Adults: Prevent Elder T6. Individuals with Disabilities and Crime Financial Exploitation, An introduction to the CFPB Victimization (part 1 of 2, part 2: T10) and FDIC's Instructor Training Module Scott Modell, Ph.D., President, Modell Consulting Jenefer Duane, Senior Program Analyst, Office for Group, LLC, Sacramento, California the Financial Protection of Older Americans, Studies have long established that individuals with Consumer Financial Protection Bureau disabilities are disproportionately criminally Angelisa Harris, Community Affairs Officer for the victimized. Specifically, individuals with intellectual Federal Deposit Insurance Corporation (FDIC), disabilities are almost 6.5 times more likely to be Chicago sexually abused, over 5 times more likely to be This session will introduce the consumer education physically abused, and almost 4 times more likely to module, Money Smart for Older Adults: Prevent be emotionally abused or neglected than their peers Elder Financial Exploitation. Produced by the without disabilities. The ability to understand the Consumer Financial Protection Bureau and the FDIC, unique characteristics and communicate effectively this new training curriculum contains 150 minutes is paramount in creating safe environments and of presentation material on identifying, preventing conducting appropriate investigations. The and responding to common frauds, scams and other participants in this training will develop a broader forms of elder financial exploitation. The session will understanding of intellectual disability, autism and provide an overview of the module and tips on how other developmental disabilities as well as new to deliver an effective presentation for older adults. strategies for effective interviewing and The presenters will also discuss ways to engage the communicating. Video clips of real persons with collaboration of financial institutions as partners in disabilities are integrated into the presentation to protecting elders from financial exploitation. maximize the effectiveness of the training. Attendees will receive the Instructor Guide, Elder Abuse and the LGBT Community – A Participant-Resource Guide and direction on where T7. to go to download the free curriculum which also Critical Issue for All Elder Abuse Workers includes a PowerPoint presentation. Joyce DeRenzy, Director of Senior and Violence Intervention Services, the Center for Prevention of 12:00 – 1:15 pm Lunch (provided) Abuse, Peoria, Illinois Britta Larson, Senior Services Director, Center on Halsted, Chicago, Illinois

Jane Merrill, Advocacy and Policy Fellow, Center on Halsted, Chicago, Illinois Older adults who identify as Lesbian, Gay, Bisexual and Transgender are particularly vulnerable to being victims of elder abuse and may experience elder abuse in different ways than other seniors. This workshop will identify what makes this population unique, what to look for in identifying cases of elder abuse in the LGBT community and how elder abuse agencies can best reach and serve this population. LGBT specific elder abuse resources will be shared with attendees as well.

9 TThhuurrssddaayy,, AAuugguusstt 11 1:30 - 2:45 pm continued 3:00 – 4:30 pm

T8. The LTC Home Care & Managed Care T10.Individuals with Disabilities and Crime Ombudsman – “The New Face of the LTCOP” Victimization (part 2 of 2, continued from T6) Deb Merrill, Senior Policy Director & State LTC Scott Modell, Ph.D., President, Modell Consulting Ombudsman Resources Center Partner for Group, LLC, Sacramento, California (NASUAD) National Association of States United for Studies have long established that individuals with Aging & Disability Program, Washington, D.C. disabilities are disproportionately criminally Heather Bruemmer, State Long Term Care victimized. Specifically, individuals with intellectual Ombudsman, Madison, Wisconsin disabilities are almost 6.5 times more likely to be Highlights of efforts to expand the LTC ombudsman sexually abused, over 5 times more likely to be authority to advocate not only on behalf of physically abused, and almost 4 times more likely to residents in long term care facilities but to also be emotionally abused or neglected than their peers include advocacy for Medicaid waiver and managed without disabilities. The ability to understand the care enrollees in their own homes and in unique characteristics and communicate effectively community based settings. is paramount in creating safe environments and conducting appropriate investigations. The T9. Hoarding (Part 1 of 2, Part 2: T13) participants in this training will develop a broader understanding of intellectual disability, autism and Mark Pfeffer, M.S. LMFT (Licensed Marriage and other developmental disabilities as well as new Family Therapist) in Illinois and California, Director, strategies for effective interviewing and The Panic/Anxiety Recovery Center in Chicago communicating. Video clips of real persons with Participants will learn about assessment and disabilities are integrated into the presentation to treatment of compulsive hoarding as well as the maximize the effectiveness of the training. family dynamics of a hoarding lifestyle. The presenter will help participants conceptualize T11. Panel Discussion by Legal Services Providers, underlying issues related to hoarding, from a Ombudsmen and Abuse and Neglect Caseworkers cognitive-behavioral perspective. Case experiences With the advent of the new Adult Protective and video from his work as a therapist on the A&E Services legislation allowing the Department on show “Hoarders” for past six seasons, will be shared Aging to serve older Americans and persons with and discussed. disabilities, as well as the expanded scope of authority for the SLTCOP which provides for both a Home Care and a Managed Care Ombudsman, the interaction between Legal Service Providers, Ombudsman, and Abuse and Neglect Caseworkers will necessarily increase. Panelists and the audience will have the chance to exchange useful information and ideas about referrals and services that may be provided by each group. Panelists will discuss areas of common issues and the collaborative opportunities. Panelists will also answer questions from the audience about the particular services and referrals that may be offered.

10 TThhuurrssddaayy,, AAuugg.. 11,, && FFrriiddaayy,, AAuugg.. 22 Thursday, August 1 3:00 – 4:30 pm continued

T12. Enforcing Elder Rights through Private Civil T13. Hoarding (Part 2 of 2, Part 1: T9) Litigation: An Ethical Responsibility Mark Pfeffer, M.S. LMFT (Licensed Marriage and Family Therapist) in Illinois and California, Director, Attorneys Steve Levin and Marvet Sweis, Levin & Perconti, Chicago, Illinois The Panic/Anxiety Recovery Center in Chicago This session will discuss advocacy for the elderly Participants will learn about assessment and through private civil litigation, with a focus on the treatment of compulsive hoarding as well as the initial attorney-client relationship and the particular family dynamics of a hoarding lifestyle. The tenor that must be utilized to maximize efficacy in presenter will help participants conceptualize addressing elder abuse and neglect at long-term underlying issues related to hoarding, from a care facilities. We will discuss the required cognitive-behavioral perspective. Case experiences sensitivity and skill in identifying abuse and neglect and video from his work as a therapist on the A&E and in advising families when abuse or neglect leads show “Hoarders” for past six seasons, will be shared to serious injury or death. The session will also and discussed. include a discussion on the laws that protect residents of long-term care facilities and the common violations that lead to private legal actions Friday, August 2 that, from the initial moment of the attorney-client relationship, can encourage positive changes in 8:30 – 10:00 am long-term care settings. Additionally, such actions will be analyzed through the ethical lens addressing F1. APS Investigation & Forensic Interviewing the ethical responsibility in: (1) identifying the Skills (part 1 of 2, part 2: F5) appropriate client and who can enter into the attorney-client agreement, (2) recognizing which Holly Ramsey-Klawsnik, Ph.D., Klawsnik & Klawsnik cases are meritorious under the law, (3) utilizing the Associates, Canton, Maine assistance of legal counsel specializing in a particular This session will address the process of investigating area of law, and (4) defining what an injury means in alleged victimization of adults with disabilities. Case nursing home cases versus medical malpractice examples involving people with psychiatric and cases for the elderly. physical disabilities will illustrate interviewing strategies and tips. Dilemmas and difficulties that often surface during APS investigations involving younger vulnerable adults will be discussed as well as potential resolution methods. Illustrative cases will also address responding to domestic and intimate partner violence against younger disabled adults. This is a two-part workshop.

11 FFrriiddaayy,, AAuugguusstt 22 8:30 – 10:00 am continued

F2. Illinois Imagines: People First, Victim- F4. Legal Ability Planning – How To Prepare For Centered and Disability Humility and Prosper In Adulthood Sean Black, Communications Coordinator, Illinois Janna Dutton, J.D., Dutton & Casey, P.C., Attorneys Coalition Against Sexual Assault (ICASA), Springfield, at Law, Chicago, Illinois Illinois Adequate legal planning for living with a disability, The workshop will provide basic information on whether yours or your loved one’s, involves more sexual violence, a trauma-centered response to than writing a will. It requires legal documents sexual violence and an overview of the Illinois designed for living. Attend this session, led by an Imagines project, which works to improve services attorney practicing disability and elder law, as she to people with disabilities who have been victims of discuss important topics including health care sexual violence. At the end of the workshop planning and coverage, financial and health care participants will be able to: surrogate decision-making, long term care, and other important planning tools designed to protect - Know what constitutes sexual violence; your physical, mental, and financial health, or that - How to respond appropriately to disclosures of someone you care about, during life. of sexual violence;

- Resources available to assist victims of sexual violence; - Knowledge of the Illinois Imagines project and how it can be utilized by their agency.

F3. Improving Nursing Home Quality of Life within a Performance Improvement Framework Elizabeth G. Weingast, RN, MSN, GNP, Vice President of Clinical Excellence, Jewish Home Lifecare, New York, New York Orah R. Burack, M.A., Senior Research Associate, Jewish Home Lifecare, New York, New York A large urban LTC nursing home, adopted a unit/community based performance improvement (PI) model to improve nursing home quality of life. Consistent with person centered care, responses from resident satisfaction surveys were used as the starting point in the PI process. Replicable steps were developed and process and outcome measures were tracked and reported back to community teams. Presenters will describe the community PI model and its impact on resident satisfaction.

12 FFrriiddaayy,, AAuugguusstt 22 10:15 – 11:45 am

F5. APS Investigation & Forensic Interviewing F7. Managing Behavioral Symptoms of Dementia Skills (part 2 of 2, part 1: F1) in a Person Centered Care Environment Holly Ramsey-Klawsnik, Ph.D., Klawsnik & Klawsnik Elizabeth G. Weingast, RN, MSN, GNP, Vice Associates, Canton, Maine President of Clinical Excellence, Jewish Home Lifecare, New York, New York This session will address the process of investigating alleged victimization of adults with disabilities. Case Orah R. Burack, M.A., Senior Research Associate, examples involving people with psychiatric and Jewish Home Lifecare, New York, New York physical disabilities will illustrate interviewing Behavioral symptoms can be extremely challenging strategies and tips. Dilemmas and difficulties that for elders with dementia as well as their family often surface during APS investigations involving members, and the staff who care for them. A younger vulnerable adults will be discussed as well Person-Centered Care approach supported by as potential resolution methods. Illustrative cases research findings and industry best practices will be will also address responding to domestic and discussed as a guide for the management of these intimate partner violence against younger disabled symptoms within the long-term care setting. adults. This is a two-part workshop. F8. Layperson’s Fiduciary Guide F6. Equip for Equality Lori Stiegel, Senior Attorney, Commission on Law & Deborah Kennedy, Director, Abuse Investigation Aging, American Bar Association, Washington, D.C. Unit, Equip for Equality, Chicago, Illinois Wendy Cappelletto, Supervising Attorney, Adult The session will focus on the role and Guardianship Division of the Office of the Public responsibilities of the federally mandated Guardian of Cook County Protection and Advocacy system. Information will be provided regarding the programs and services Howard Berk, Executive Director, Illinois Disability administered by Equip for Equality, Illinois’ Association Protection and Advocacy system along with other Kerry Peck, Managing Partner, Peck Bloom, LLC resources available to assist people with disabilities. Case examples will be presented to illustrate the The Consumer Financial Protection Bureau has impact of protection and advocacy services. funded the American Bar Association Commission on Law and Aging to create four national guides for laypersons acting as court-appointed guardians of property or conservators, agents under a power of attorney, trustees under a revocable living trust, or representative payees/VA fiduciaries. The Commission is also collaborating with experts in six states – one of which is Illinois – to develop state- specific guides. 11:45 am – 1:00 pm Conference

Awards Luncheon