The Lufthansa Technik Group Magazine 3.2019 May/June

Engine Services In the best hands Supporting GEnx-2B engines

Annual Report “We shape the market” Dr. Johannes Bussmann about fiscal 2018

Digital Fleet Solutions “Own your data” AVIATION DataHub launched

Aircraft Services Power boost during flight Cost-efficient USB charging solutions

2 | Content Lufthansa Technik Connection 3.2019

Annual Report 2018 6 • Interview with Dr. Johannes 6 Bussmann: “We shape the market”

Aircraft Services • SkySHINE: 9 Make your cabin shine again • USB charging solutions: 20 “We shape the market” Power boost during flight • HeatNOW: Cozy kitchen 22 At the annual press conference, CEO Dr. Johannes Bussmann spoke about the past fiscal year and the current situation of the company. Engine Services • GEnx-2B: 10 In the best hands In the best hands • Mobile Engine Services: 16 Tulsa engine shop gears up Lufthansa Technik has already gained extensive operational experience • V2500: The vertical solution 18 with the GEnx-2B and built up service capabilities for this engine type. Fairs and conferences • Community: 13 Meeting place Singapore • Trade fair concept: New booth 24 represents brand experience • MRO Russia: Growing demand 25 in times of economic uncertainty • MRO Americas: 26 Competition and cost pressure 10 • “Digital Aircraft Forum”: 27 Talks on digitalization

Digital Fleet Solutions • Interview with Michael Britzke 14

Photo: fotolia.com and Jan Stoevesand: 14 “Own your data, control your data” Special Services • Lufthansa Technical Training: 21 More awareness for composites

Categories “Own your data, control your data” • News 4 – 5 • Personalities 19 The interview gives insights into the concept of AVIATION DataHub, the • Events 27 new independent aviation data platform initiated by Lufthansa Technik. • Products and services 28 • Contacts 30

Cozy kitchen Lufthansa Technik Connection HeatNOW provides crew members with warm feet is a complimentary information service for ­Lufthansa Technik’s family and friends. in the door and galley areas of an aircraft cabin. ­Published every two months. This and earlier issues can be downloaded from our website www.lufthansa-technik.com/connection

Publisher Lufthansa Technik AG Kai Raudzus · Corporate Marketing · HAM T/TM-M Weg beim Jaeger 193 · 22335 Hamburg, Germany Infoline +49-40-5070-5553 · Fax +49-40-5070-8860 [email protected] · www.lufthansa-technik.com Rebecca Kleinebekel · Database management Editorial production Editorial office: Flightlines, Hamburg Design: Art Works!, Hamburg Photos: Lufthansa Technik AG, Deutsche Lufthansa AG 22 Printing: Beisner Druck GmbH & Co. KG

Lufthansa Technik Connection 3.2019 Fairs and conferences | 3

Modernism meets Confucianism: A symbiosis of nature, technology and human demands

Follow this link to watch a video of the new cabin concept

East meets West

At ABACE 2019, Ameco Beijing and Lufthansa Technik presented a jointly developed narrowbody aircraft cabin for the first time. “Nature’s Touch” is based on the cabin concept of an Airbus ACJ320 business jet, but the design is intended to be adaptable to a Boeing 737 BBJ configuration as well.

he new VIP cabin combines the cul- character, moral integrity, resistance, mod- global business networks via cloud tures of East and West, exploring the esty and loyalty since ancient times. The services. Wireless charging on many hori- T harmonious beauty in the symbiosis designers extracted the elements of bam- zontal surfaces is available for personal of nature, technology and human demands boo knuckles, leaves and woven artefacts, devices, and video conferencing and full and offering a brand new business jet and used them geometrically to embody connectivity are provided by a high- traveling experience for customers. the Eastern culture while achieving mod- speed internet connection. Cabin lights The unique new VIP cabin features a ern beauty in the business jet cabin. and surroundings produce a business-like live-cooking aircraft galley, a guest area, a ambience. The integrated bar rounds out lounge, a dining/meeting area, a cinema Human-oriented smart technology the meeting area in the cabin. and a master bedroom. Taking full consid- In a selected leisure and entertainment eration of both customer needs and space In order to create a convenient and com- scenario, the cabin displays show data efficiency, a convertible sofa, a coffee fortable flight experience, all interfaces are from music and entertainment servers and table in the multi-functional lounge, and a integrated into the cabin environment in visualize the music mood. Projections bar with transformable dividers are there a gentle way, including hidden passenger on walls and ceiling enhance the feeling to ensure flexible usage. The dining/meet- system control units (PCU), intelligent of well-being and relaxation. The bar area ing area offers several modes, such as cabin signs, smart touchscreen desktops, is now open, the open roller shutters and business, entertainment and leisure. Many smart window shade glass and ambient the consistent lighting concept connect traditional Chinese colors have been used, lights. An absolute technical innovation is the lounge with the dining area for the including creamy, moon-light beige com- the installation of the roll-up/down screen passengers. A cinema room finishes the bined with bamboo green, jade and crim- technology in the cinema. A voice and entertainment package with today’s son. Textile and subtle stripes simulating gesture recognition simplifies the handling largest screen (75") in a narrowbody bamboo wood grain are complemented of the cabin management (CMS) and aircraft, including ambient lights and an by natural materials such as marble, gen- inflight entertainment systems (IFE). all-new louvered ceiling concept. uine leather, wool and silk. The exuberant The cabin’s ambience is enhanced by diversification of colors and textures creating matching moods and surround- Jan Grube expresses the vitality of nature. Bamboo, ings, depending on the passengers’ Sales Director, Head of Asia Sales VIP & Special Mission Aircraft Services which stands tall and straight, unyielding requirements. For a business scenario, Phone +49-40-5070-2910 and never withering, has been a symbol of the displays could show live data from [email protected] 4 | News Lufthansa Technik Connection 3.2019

Berlin Menlo Park Buchs

Hamburg

New York New contracts with Global 7500 line drone manufacturers maintenance approval

Get to know us SafeDrone // SafeDrone by LBAS // Whilst Bombardier is in a new way Lufthansa Technik has signed delivering its newest and larg- Maintenance concept comprehensive contracts with est aircraft type to the first cus- Internet // Completely restruc- optimized drone manufacturers Matternet tomers, Lufthansa Bombardier tured, with convenient and and SwissDrones. Both compa- Aviation Services (LBAS) is quick access to all information, Maintwise // U.S. American nies will use SafeDrone Health, now ready to offer services for more integrated social media carrier JetBlue Airways is one of a holistic and manufacturer- Bombardier’s largest and functions and easy ways to find the first customers of Lufthansa independent diagnostic solution ­longest-range business jet. your personal contacts – these Technik’s new engineering especially for flight-critical The European Aviation Safety are just a few of the features of consulting service Maintwise. drone components, to improve ­Agency (EASA) granted Lufthansa Technik’s new web- In only two months, Lufthansa the efficiency of their mainte- ­Lufthansa Bombardier Aviation site. Users can browse through Technik has developed a main- nance programs. Services the approval to per- the site to explore our products tenance concept tailored to the For U.S. drone manufacturer form line maintenance services and services, get to know our individual requirements for the Matternet, SafeDrone Health is at its home base in Berlin ­people and catch a glimpse customer’s entire Airbus A320 an important part of its safety- Schoenefeld. Moreover, LBAS behind the scenes. fleet, consisting of about 130 first philosophy. It will support can offer AOG services at any At the heart of our new website aircraft. flight operations in Switzerland location worldwide for the is the Capability Finder. By sim- The aim of Maintwise is to bun- as well as those conducted Global 7500 business jet. ply entering any desired search dle optimally all aspects of an under the Unmanned Aircraft “In the near future we will be words – from products, aircraft aircraft maintenance program, System Integration Pilot Pro- able to offer the complete and engine types to part num- taking into account available gram initiated by the Federal range of line and base mainte- bers – everything can be found ground times, customer targets Aviation Administration (FAA). nance services for this aircraft in the clearly presented results. and framework conditions. Swiss drone manufacturer type. Our hangar in Berlin The search can also be refined In cooperation with the cus- SwissDrones aims to become Schoenefeld has already four by regions or Lufthansa Technik tomer’s planning and engineer- the global market leader for maintenance bays capable facilities. // ing experts, the engineers at multi-purpose, long-endurance of receiving the Global 7500 Lufthansa Technik devise a heavy-lift civil drones. The business jet. Furthermore, maintenance concept that opti- deployment of a professional our NDT, batteries and wheels mally harmonizes the flight plan fleet health and safety manage- shops are equipped to handle with the maintenance program. ment platform has become a the extra requests,” said Sascha www.lufthansa- Depending on the customer’s key initiative for the company. Leitner, CEO of Lufthansa technik.com objectives, higher aircraft avail- “We are proud to be working Bombardier Aviation Services. ability or lower maintenance with two strong and innovative The company is a leading full- costs are the main targets. companies and support them service MRO provider in Europe, Other objectives may include on their growth path by helping Russia, the Middle East and www.lufthansa- technik.com/ improved planning stability or increase the efficiency of main- Africa. With 250 highly qualified capability-finder increased flexibility for aircraft tenance efforts while keeping personnel, Lufthansa Bombar- operations. // operational reliability and safety dier Aviation Services provides at a consistently high level,” ­optimal support for operators of commented Philipp Baumgar- Bombardier Global, Challenger ten, technical project lead for and Learjet business aircraft. // SafeDrone. //

Stay up to date! Customer Newsletter // Lufthansa Technik’s online customer newsletter Connection Flash supple- ments our popular ­bi-­monthly Lufthansa Technik Group ­Magazine Connection with first-hand news www.lufthansa-­ technik.com/­ on innovative technologies and developments, new services and offers, and future events. // newsletter Lufthansa Technik Connection 3.2019 News | 5

Moscow Ekaterinburg

Moscow Montréal Tulsa

Composites support Component support for Aeroflot for Ural Airlines Component services Gaining momentum ARC® // Aeroflot – Russian Air- TCS® // Ural Airlines has con- for AirBridgeCargo in North America lines has entrusted Lufthansa tracted Lufthansa Technik to Technik with Airframe Related provide component support for TCS® // AirBridgeCargo Mobile Engine Services // With Components (ARC®) services its new Boeing 737 MAX aircraft Airlines has assigned Lufthansa the inauguration of a larger for its A320 family aircraft. The and extended the existing agree- Technik with component repair station in Montréal and comprehensive supply, pooling ment to support the addition of services for its Boeing 747- the introduction of a new and maintenance agreement Airbus A320neo aircraft to its 400F freighter fleet. According engine type to be serviced at with the carrier covers the fleet. Component maintenance, to the long-term Total Com- the Tulsa facility, Lufthansa whole fleet of this type operat- repair and overhaul is performed ponent Support (TCS®) agree- Technik’s Mobile Engine ed by Aeroflot. under the terms of a Total Com- ment, Lufthansa Technik will Services is gaining strong The services comprise mainte- ponent Support (TCS®) agree- support the Russian cargo momentum in North America. nance, repair and overhaul ment and complemented by airline with component pooling Aiming to avoid or postpone events for all ARC® parts of pooling services. The phase-in and leasing services. major overhaul events, Mobile Aeroflot’s Airbus A320 family of the five new Airbus and 14 The contract covers the Boeing Engine Services consists of a aircraft, including modification Boeing medium-haul aircraft is 747-400F fleet of AirBridge- number of smart engine repair services. Lufthansa Technik scheduled to begin this year. Cargo, currently consisting of solutions which also include also provides pooling services For optimum supply, the home six aircraft. Lufthansa Technik Lufthansa Technik’s Cyclean® for specific components such base of the Russian carrier in will perform comprehensive engine wash system. as thrust reversers, inlet cowls Ekaterinburg will be appropri- component services covering The new Mobile Engine Servic- and fan cowls. In addition, an ately enlarged with components a list of approximately 1,400 es repair station in Montréal is exclusive home base stock for for the new aircraft types. Com- parts, including leasing servic- currently moving from inside Aeroflot has been set up at ponent repairs will be per- es for home base components. Air Canada’s facilities to new Sheremetyevo Airport in formed within the Lufthansa Lufthansa Technik already and independent premises. Moscow. The provision of Technik network, mainly at the supplies a range of overhaul, With more than 2,500 square services already started in Hamburg facility. Lufthansa maintenance and engineering meters (27,000 square feet) of December 2018. For the first Technik has developed close services to the Boeing 747 floor space and twelve bays, time, A-Technics, the MRO partnerships with carriers in freighter fleet of AirBridge- the new building will triple the provider of Aeroflot Group in Russia and the CIS region. The Cargo Airlines. // site’s operational capacity Moscow, is defined as the support for Ural Airlines dates for surgical repair solutions on dedicated subcontractor for all back to 2006 when the carrier CFM56 engines. To support the ARC® MRO activities within added the first Airbus A320 capacity increase, Lufthansa their capability. The long-stand- to its fleet. // Technik plans to expand its ing cooperation with Aeroflot – workforce in Montréal from Russian Airlines and Lufthansa today’s 30 to 80 by the end of Technik has been developing 2021. over more than 25 years. // Since January, the Mobile Engine Services site in Tulsa, Oklahoma, has its remodeled hangar in operation, expanding the capacity for work on V2500 engines from four bays to six, plus a fully operational test cell (see page 16). // 6 | Annual Report 2018 Lufthansa Technik Connection 3.2019

“We shape the market”

At the annual press conference, Dr. Johannes Bussmann, Chairman of the Executive Board, spoke about the past fiscal year and the current situation of Lufthansa Technik – and showed how the company will actively shape its own future and that of the aviation industry.

Apart from the financial result, is there anything Perhaps you could nevertheless say a that stands out in particular for Lufthansa Technik few words about the economic indicators. in connection with the past year? REVENUE We are still on a very stable growth course and were Dr. Johannes Bussmann: For the first time in our his- able to generate revenues of 5.9 billion euros in 2018 tory, we have more than 5,000 aircraft under contract: despite the highly competitive environment. That rep- The exact number at the end of the fiscal year was resents growth of 9.5 percent over 2017. Our earnings 5,131. That means that every fifth commercially before interest and taxes – or adjusted EBIT – operated aircraft that takes off or lands worldwide is 5.9 increased slightly from 415 million to 425 million serviced by Lufthansa Technik in one form or another. BILLION EUROS euros, which is a notable achievement given a num- The figure speaks for itself and shows that our ber of opposing effects and a substantial increase in customers’ trust in us is constantly growing. For me, capital expenditures. At year-end, Lufthansa Technik that says more about our success than any other employed more than 23,000 people worldwide. We economic indicator. Another highlight is that we have were very successful again in sales, too: With 576 finally positioned ourselves in the digital world with new contracts in 2018, we were able to add a new our AVIATAR platform. order volume of 5 billion euros to our books for the coming years. And we are particularly pleased that You’re referring to Lufthansa Technik’s we were able to win 29 new customers. positioning in the digitalization of the industry. What does that mean in concrete terms? Can you give some examples of The subject of digitalization is and remains the great- these new contracts? est challenge facing our industry. Over the past year, Among the highlights are several contracts signed we have been able to significantly influence develop- with Asian customers such as Air China and Japan ments in the MRO market in this respect. Our platform Airlines, which further strengthened our leading posi- AVIATAR has become established on the market as tion in the area of A350 component supply in 2018. In an independent and integrated source for digital addition, we were able to secure important orders for offers. Many partners and customers from major A350 APU support from Asiana and Vietnam Airlines. ­airline groups are already working with the platform In the Americas, we concluded a comprehensive and benefiting from optimized aircraft availability, low- material supply contract with the Canadian airline er follow-up costs and more reliable fleet operations. WestJet for its future Boeing 787 fleet. We have also realized that we need to go one step further in order to ensure that aircraft operators can decide whether and with whom they want to share their data regarding the technical support of their aircraft. That’s why we founded AVIATION DataHub (editorial remark: see page 14) – another milestone in our digitalization strategy. In our 25th year as an inde- pendent company, we still have the strength to shape the market. And we’ll go on doing that even more so 23,219 in the future. EMPLOYEES WORLDWIDE Lufthansa Technik Connection 3.2019 Annual Report 2018 | 7

With 576 new contracts in 2018, we were able to add a new order volume of 5 billion euros to our books “ for the coming years. And we are particularly pleased that we were able to win 29 new customers. Dr. Johannes Bussmann

INVESTMENTS

241MILLION EUROS

ADJUSTED EBIT

425MILLION EUROS

ANNUAL REPORT 2018 Please follow this link for all key figures, more information on the Annual Report 2018 including a download of the document and a video with the most relevant facts: www.lufthansa-technik.com/ financials 8 | Annual Report 2018 Lufthansa Technik Connection 3.2019

AIRCRAFT SERVICED

NEW CONTRACTS 5 ,131 In the EMEA region, we signed an early five-year What measures are you taking to benefit extension of our engine contract with the Norwegian from this market growth? Air Shuttle Group for the complete care of the CFM56- If we want to take advantage of the opportunities 576 7B engines in its 737-800 fleet. A special highlight in offered by the growing markets, we naturally have to the African market was the conclusion of a contract invest – and we’re doing that on an ongoing basis. with South Africa’s Comair Limited. Here, we will pro- At 241 million euros, our investments last year were vide technical support for the Boeing 737 fleet and more than three percent up on the previous year. They hire up to 150 employees at various maintenance included, for example, the procurement of spare ­stations in South Africa for this purpose. All these engines, the establishment of the joint ventures XEOS examples show that we have been able to establish (with GE Aviation) and EME Aero (with MTU), the ourselves very well with respect to the latest aircraft expansion of our Mobile Engine Services network and generations, their engines and systems – and not the development of digital products. VOLUME OF NEW just as a service provider to the airlines, but also as a From 2022 on, our new hydraulic workshop in Ham- CONTRACTS partner of the leading manufacturers. burg will be one of the most modern repair shops for hydraulic components in the aviation industry. Such How is Lufthansa Technik investments in capacity and technology are incredibly developing in the regions? important, of course, but what really sets us apart Internationalization is one of our most important strate- from our competitors are our employees. The short- gic goals. That’s why I am very pleased that we have age of skilled workers is an international problem grown significantly in all three of our world regions. throughout the industry, which is why the recruitment 5BILLION EUROS The Americas region achieved the strongest revenue and development of employees worldwide is a very growth in 2018, with revenues rising to over one decisive issue for us as well. billion euros for the first time. In the EMEA region, we recorded revenue growth of just under nine How is Lufthansa Technik expanding percent to more than four billion euros. Accounting its footprint in the regions? for two-thirds of our total revenue, the region remains Last year was marked once again by the ongoing Lufthansa Technik’s strongest market by far and thus internationalization of the company. Examples include the economic backbone of our company. the two engine-related joint ventures in Poland and Even in the Asia Pacific region, with its particularly the joint venture with LG Electronics in South Korea competitive market, we managed to increase our for the collaborative development of innovative OLED revenues by 3.4 percent to over 610 million euros. displays for commercial aircraft cabins. The volume of business in the global MRO market is But we are also continuing to expand our partnerships rising, albeit with varying dynamics in the individual with leading manufacturers, such as with UTC Aero- regions. Hardly any other industry offers such space Systems for the maintenance of accessories for opportunities, and we obviously want to continue to geared turbofan engines, and our membership in the profit from this. MRO network for LEAP-1A engines. Together with a number of other well-known companies, we recently formed the Independent Aircraft Modifier Alliance (IAMA) to jointly develop standards for supplementary type certificates for aircraft modifications. There were also decisive developments within the Lufthansa Technik network in 2018: New technologies are being tested in the Innovation Bay at Lufthansa Technik Malta, Lufthansa Technik Shenzhen in China is being expanded further and Lufthansa Technik Puerto Rico obtained approval at the end of 2018 for Dr. Johannes Bussmann, Chairman maintenance work on the A320neo, to name just a of the Executive Board of Lufthansa Technik, talking to journalists during few examples. Our global expansion continues rigor- the press meeting. ously, with numerous successful partnerships. Lufthansa Technik Connection 3.2019 Aircraft Services | 9

USA

Tulsa

www.lufthansa- technik.com/­ new-products

Make your cabin shine again

The first impression counts – true also for passengers boarding an aircraft. With ­SkySHINE, airlines can quickly and cost-effectively repair blemishes on cabin ­components and thus improve the overall flight experience of their passengers.

scratch in the paintwork, scuffed leather on the seats, or rashes on Benefits of SkySHINE A high-quality interior components: 1 During busy flight operations, minor and + Invisibly hides blemishes larger imperfections accumulate in any air- + Short drying time craft cabin. Individually, they are only small + Easy application as a spray by airbrush flaws, but together they can cloud the over- + Fast and simple color matching all impression of the cabin – especially in + Odor-free and water-based paint the premuim classes. Eliminating such blemishes, however, usually involves a lot of effort. The costs of conventional repair SkySHINE is a manufacturer-indepen- methods or the installation of new cabin dent spray paint and can be applied on all 2 components can consume a lot of money components, no matter which supplier they and time. come from. Choosing from a huge spec- trum of 16 million colors, each airline will Repair rather than replace find the perfect match for its cabin interiors. With a water-based and odor-free paint, SkySHINE by Lufthansa Technik offers a the repair process is also environmentally pragmatic solution with small and medium friendly. The spray is simply applicated by repair technology. The damage can be airbrush. Extending the service life of air- repaired selectively while the damaged craft cabin interiors, SkySHINE is a smart 3 components remain installed in the cabin. solution to obtain a flawless appearance This eliminates the need for costly disman- and provide passengers the best first tling of the components and allows the work impression that is so important. to be performed during normal line mainte- nance ground time. Of course, this also results in fewer work hours and significantly Niklas Butz Project Engineer SkySHINE 1. Damaged 2. SkySHINE repair lower material costs, while the inventory of Phone +49-69-696-43714

3. Result expensive spare parts can be reduced. [email protected] https://keremerkan.net/generator/code.png?do=1&action=site&ecl=L&block=10&margin=1&otype=png&ctype=q&fg=%23000000&bg=%23FFFFFF&hid=878e36d9-58412603&site_url=http%3A//www.lufthansa-technik.com/new-products%23p_56_INSTANCE_EyhRX4PPEzwn 10 | New Aircraft Lufthansa Technik Connection 3.2019

The on-site team welcoming their first GEnx-2B induction on 4 April 2019.

In the best hands

Right from the entry into service of the Boeing 747-8, Lufthansa Technik was able to gain extensive operational experience both on the aircraft and on the engines. With the close connection to Lufthansa German Airlines – as launching customer operating 19 aircraft – Lufthansa Technik has built up the capability to offer GEnx-2B engine services. Lufthansa Technik Connection 3.2019 Engine Services | 11

From left: Christian Seitler, Senior Director New Engine Types at Lufthansa Technik, Thomas Boettger, Managing Director of Business at XEOS, and Dr. Claus Bauer, Head of PD Engine Production at Lufthansa Technik

Lufthansa Technik’s GEnx-2B services aim to sup- port the operator by maximizing flexibility while ensuring fleet stability. The GEnx-2B services of Lufthansa Technik consist of: • Smart workscoping based on past and future engine With more than 60 years of experience utilization to optimize shop visit costs and time on wing in engine overhaul at Lufthansa • Customized material concepts including material exchanges and reducing shop visit costs by supplying “ Technik, the overall goal is to optimize new, used and repaired material the operator’s total cost of ownership • Development of repairs, procedures or tooling by using Lufthansa Technik’s authorized design organi- in alignment with its fleet operation. zation to full extent Dietmar Focke • Proactive maintenance measures, derived from Engine Condition Monitoring which is continuously being improved by developing additional algorithms and alert triggers and corresponding corrective actions • Extensive logistic services including engine changes around the world and AOG support ufthansa Technik offers well-known engine service • On-wing solutions to extend the time on wing or products which go far beyond the redelivery of a reduce inspection efforts during line maintenance L serviceable engine according to engine manual. “In cooperation with the customer, Lufthansa Technik “With more than 60 years of experience in engine over- takes care of the entire wing-to-wing cycle while meet- haul at Lufthansa Technik, the overall goal is to optimize ing turn time targets and ensuring a reliable on-time www.xeos.aero the operator’s total cost of ownership in alignment with performance,” says Christian Seitler, Senior Director its fleet operation,” says Dietmar Focke, Vice President New Engine Types at Lufthansa Technik. Engine Services at Lufthansa Technik. Lufthansa Airlines has had the Boeing 747-8 in opera- Engine reality tion since 2012, and since then Lufthansa Technik has also been licensed to service the new GEnx-2B engine. The introduction of a new engine type is usually In 2015 Lufthansa Technik entered the OEM MRO Net- accompanied by a period of teething troubles, and the work by executing the top class “GBSA” (GE Branded GEnx was no exception. Although line maintenance Services Agreement) MRO license with GE. This provides and engineering were able to solve a significant amount the framework for a broader technical collaboration with of problems during the early years of operation, the first the OEM. engine shop visits soon became necessary. These 12 | Aircraft Services Lufthansa Technik Connection 3.2019

A team of mechanics working on the engine during a quick turn. shop visits – so-called quick turns – were initially Transferring experience and know-how from MRO ­carried out to replace combustion chamber liners and services on other engine types as well as maintaining high-pressure turbine blades, or upgrade the booster various collaboration programs with OEMs puts based on respective service bulletins (SB). The ­Luft­hansa Technik in a unique position of gaining ­number of SBs and the introduction of a performance deep technical insights into the engine’s hardware improvement program (PIP upgrade) increased the and applying leading edge technologies. As an shop visit demand steadily. In order to cope with this ­independent MRO provider with experience of more increasing demand, Lufthansa Technik took action than 120 GEnx-2B shop events, Lufthansa Technik and continuously expanded their capability and the is able to provide outstanding engine services for number of slots for the GEnx-2B. GEnx-2B operators. With access to operational as well as to shop data, More than 120 GEnx-2B shop events Lufthansa Technik derives customized solutions such as analytical applications focusing on dedicated An increase of this magnitude of shop visits even engine issues occurring during operation. For Lufthansa before Lufthansa Technik’s new engine shop in German Airlines, unpredicted fuel filter clogging was a Poland (XEOS) was up and running required extreme major operational issue. To avoid unexpected filter flexibility. In order to close the global capacity gap for clogging, Lufthansa Technik developed a prediction GEnx-2B maintenance, Lufthansa Technik decided to system which is now part of the ECM and leads to temporarily increase the GEnx-2B shop capability and timely filter exchanges in advance. capacity in combination with a comprehensive train- Besides looking at the individual engines, Lufthansa ing program for the future XEOS employees while the Technik offers to support the operator with a fleet new XEOS shop was under construction. Opened in management service which includes removal planning. April 2019, the facility includes state-of-the-art tech- Independent of whether the customer or Luft­hansa nologies for all processes around engine overhaul like Technik provides the removal planning, the overall automated cleaning lines and paperless material target is to align slot and removal planning to optimize Lufthansa Technik’s ­tagging. The new shop is fully GEnx-2B capable – wing-to-wing time. As a result of less queuing time smart workscoping optimizes shop visit and the plan is to extend its capability to service GE9X and short turn times, the demand for spare engines is costs and time on wing. engines in the future. reduced. Lufthansa Technik Connection 3.2019 Aircraft Services | 13

Gerald Steinhoff, Vice Presi- dent Corporate Sales Asia Pacific, and Zang Thio, Senior Director Corporate Sales Southeast Asia and Indian subcontinent, repre- sented Lufthansa Technik.

At Lufthansa Technik, a GEnx-2B dedicated shop Meeting place Singapore visit management team takes care of the entire pro- cess from shop induction to dispatch for each individu- al shop visit. The team manages all engineering tasks, Combining the pleasant with the useful, logistics and spare part concepts focusing on optimal Lufthansa Technik sponsored a meeting of the shop turn times and costs. This way shop turn times of Singapore Community of Regional Aviation less than 60 days were achieved. Therefore, Lufthansa Professionals Society (SCRAPS), and presented Technik ensures that the customer will get the well- the company’s tailored range of solutions. known Lufthansa Technik engine service standard. “Everyone is very happy, excited and extremely motivated to take on this challenge after the first engine from our customer was inducted. The team CRAPS is a traditional event for the aviation has the right mixture of engineering, material manage- S community in Singapore, including international ment and contract management competence. Com- leasing companies and banks with their offices in bined with the analytical tools and engine MRO exper- Singapore and the Asia Pacific region respectively. tise which has been well established over the years To highlight the importance of this region for its own at Lufthansa Technik, we are able to deliver the best www.lufthansa- business development and to value the relationships technik.com/ services to our customers,” says Piotr Gredczyszyn, leasing-trading with the local aviation community, Lufthansa Technik Head of GEnx-2B Product Line at Lufthansa Technik. sponsored the first of this year’s SCRAPS events With the first induction on 4 April 2019, the brand held at the end of February and which were orga- new engine shop started its operation – one of the nized by the Singapore based leasing company BOC most modern engine shops in the world. Thomas Aviation. Boettger, Managing Director of Business at XEOS, added: “With this GEnx-2B from Lufthansa German Valuable discussions Airlines, introduced by Lufthansa Technik, XEOS welcomes its first GEnx-2B engine. We are proud to As the event location of this get-together, Lufthansa provide modern technologies, world-class solutions Technik selected a special one: Paulaner Brauhaus as well as highest standards of quality and safety to Singapore, which is the local representative of the our customers.” German brewery and where beer lovers can enjoy a range of world-renowned Paulaner beers from one of Global GEnx-2B support Germany’s leading breweries. The event was opened by Gerald Steinhoff, Vice President Corporate Sales In addition to continuously improving shop visits, Asia Pacific, who gave a brief welcoming speech Lufthansa Technik is looking more closely at value- followed by tapping a barrel of fresh beer. The over- adding on-wing solutions to increase on-wing time, whelming number of guests and valuable discussions decrease inspection efforts or simply promote cus- made this event a real success. tomers’ ability to use the hardware for its intended By participating in SCRAPS, Lufthansa Technik purpose – passenger or freight transportation. Beyond also demonstrated that its portfolio of products and standard on-wing tasks such as Cyclean® Engine services caters not only to airline operators but also Wash, Lufthansa Technik has industrialized and is to leasing companies and banks in the Asia Pacific working on further smart solutions. After a challenging region and worldwide. The company offers these start to operations, Lufthansa Technik is thus in a clients a tailored range of solutions throughout the position to support the GEnx-2B globally with a large life of their assets. Other participants in SCRAPS are portfolio of individual services to keep the aircraft in industry professionals from MRO providers, air- the air. Be it line maintenance, an AOG situation, an framers, OEMs and airlines. Many expressed interest on-wing solution or a shop visit – GEnx engines are in Lufthansa Technik products and services, including in the best hands at Lufthansa Technik. digital products such as AVIATAR.

Marc Wilken Elena Prokop Senior Director Product Sales and Engine Lease Director Sales Lessors and Banks Asia Pacific Phone +49-40-5070-64013 Phone +65-6895-8107 [email protected] [email protected] 14 | Digital Fleet Solutions Lufthansa Technik Connection 3.2019 Photo: Gorodenkoff Productions OU/Fotolia

In our interview, they explain how AVIATION DataHub will stimulate competition among digital solutions in the aviation industry and why all market players will benefit from this.

What is the concept behind AVIATION DataHub and how is it set up? Michael Britzke: AVIATION DataHub was established as an independent company and aims to become the data platform for the entire aviation industry. It enables customers to collect, compile and process data across all relevant dimensions of an airline’s business, including technical, ground and flight operations. AVIATION DataHub offers a secure, highly efficient and neutral solution for data services. Our mission is to leverage synergies in the digitalization across the industry and ensure data protection and competition at the same time. In this way, AVIATION DataHub is a further milestone on the way to digitalizing the aviation industry.

Lufthansa Technik has been offering AVIATAR, an independent platform for digital products and services, for two years. Why did you decide to launch AVIATION DataHub now? Jan Stoevesand: Data is an incredibly important issue from an operational and legal point of view. Ultimately, data forms the basis for all digital services Michael Britzke Jan Stoevesand relating to aircraft operations. It is our firm belief that all data that is owned by the operator should also remain under the control of the operator. With the establishment of AVIATION DataHub, this clear stand- point has now been followed by consistent action. “Own your data, Throughout the development, progression and opera- tion of AVIATAR, we realized that we, together with other stakeholders in the aviation industry, needed an control your data” instance that provides inclusive data services whilst enabling and maintaining full control over data for operators. The solution therefore had to be neutral and open to co-determination and participation. Michael Britzke and Jan Stoevesand are the managing That’s why and how AVIATION DataHub has been directors of AVIATION DataHub, a newly established established. Naturally, AVIATAR will consume all data via the AVIATION DataHub to clearly underline the company that provides an independent solution separation of data acquisition and data usage. It for comprehensive data and platform services to the should be joined by others before long. aviation industry. Who can benefit from AVIATION DataHub? Jan Stoevesand: AVIATION DataHub will benefit all market players and generally addresses airlines, soft- ware services vendors, MROs and OEMs. Customers Lufthansa Technik Connection 3.2019 Digital Fleet Solutions | 15

are able to process their data independently. In addi- AVIATION DataHub tion, they can link their digital solutions and access structured data with their permission, thereby enabling // AVIATION DataHub is an independent platform for integrated offerings and solutions. Data providers and all data generated by aviation. Airlines, manufacturers providers of digital solutions can also become involved and the MRO industry as well as data providers and in order to maintain a presence in the market and win other market players will be able to collect, compile customers for their applications. AVIATION DataHub and process important data from technical operations forms an integral part of ensuring airline independence (“tech ops”), ground operations (“ground ops”) and and aftermarket competition in accordance with our flight operations (“flight ops”). “control, choice and competition” credo. AVIATION DataHub ensures data security, quality and integrity while giving owners efficient control of What will happen next and what is their data. In particular, the platform enables airlines Lufthansa Technik’s ambition as a shareholder to decide whether and with whom they want to and customer? share their data for the technical support of aircraft Michael Britzke: Currently, Lufthansa Technik holds or the improvement of ground handling and flight a 100 percent stake in AVIATION DataHub. We will operations. // www.aviation- datahub.com reduce our stake significantly in the next few months, when we add other shareholders and strategic part- ners from the aviation industry. In particular, AVIATION DataHub remains open for participation by airlines. In line with our goal of preserving the airlines’ indepen- dence and encouraging competition at all levels, AVIATION DataHub contributes to greater efficiency in data services as the basis for comprehensive applica- tions and associated products, services and solutions. We believe that only fair and intense competition can produce the best analytics and fulfillment solutions. This will make the aviation industry more dependable, efficient and environmentally conscious. Competition drives innovation and the search for the best solutions. Managing directors Jan Stoevesand (left) and Michael Britzke How has the new data platform explain the concept of the AVIATION DataHub. been received so far? Jan Stoevesand: There is a great deal of interest in AVIATION DataHub. Even before the official launch, we contacted a number of potential shareholders and strategic partners, and the discussions are pro- AVIATAR gressing well. After the announcement, interest in the platform increased again. I’m sure that we will soon be // AVIATAR is an independent platform for digital able to actively implement one of our most important products, services and solutions, such as predictive principles – the participation model – while AVIATION maintenance, with technical implementation included. DataHub goes into the operational phase. Lufthansa Technik offers AVIATAR to operators and enables optimized operating times, reduced mainte- nance costs and more reliable fleet operations. Michael Britzke ­AVIATAR combines airlines operation expertise, data Managing Director AVIATION DataHub Phone +49-151-5891-5668 science and engineering knowledge to provide an [email protected] extensive range of integrated digital services and products for airlines, MRO companies, OEMs and Jan Stoevesand ­lessors that seamlessly interface and link with physical Managing Director AVIATION DataHub Phone +49-151-5891-8269 fulfillment. AVIATAR is already used by major compa- [email protected] nies operating a four-digit number of aircraft. // www.aviatar.com 16 | Aircraft Services Lufthansa Technik Connection 3.2019

USA

Tulsa

Tulsa engine shop gears up

Tulsa, Oklahoma, has developed into the Lufthansa Technik shop in North America with a clear focus on engine services – and an equally clear trend toward expanding Mobile Engine Services for the American market.

n parallel with the systematic realignment and con- Support Teams (AST®) directly at the customer’s loca- centration on engine services, Lufthansa Technik’s tion to smart, surgical repair solutions carried out in a I Tulsa facility also expanded its product portfolio. global network of repair stations (see example on page New engine types have been added. For example, the 18). The Lufthansa Technik Group currently has four company acts as a dedicated repair station for both such repair stations around the world. In addition the IAE V2500 engine and the PW1100 and PW1500 to Tulsa and Montréal, they are located in Frankfurt, geared turbofans. Germany, and Shenzhen, China. In 2019, Lufthansa Technik refurbished a hangar The realignment in Tulsa means that the facility is on to accommodate its core product, Mobile Engine course for growth: While it had four engine bays for Services, at its facility in the heart of the USA. Aiming V2500 engines and the first services for GTF engines to avoid or postpone major overhaul events, Lufthansa in 2018, up to nine bays will be available by the end of Technik’s Mobile Engine Services consist of a number 2019. And by the end of the expansion phase, there www.lufthansa- technik.com/mobile- of smart engine repair solutions. They range from may be as many as 28 bays. Simultaneously, prepara- engine-services on-wing and on-site services performed by Airline tions are underway to add the CFM56-5B engine, for Lufthansa Technik Connection 3.2019 Aircraft Services | 17

The Tulsa facility is able to accommodate up to 28 engine bays.

MONTRÉ AL FRANKFURT

Canada SHENZHEN

Germany

USA

China Repair stations for aircraft engines around the world TULSA

which Mobile Engine Services will be offered program in cooperation with the state that continually from mid-2019. The necessary upgrades to the brings forth new mechanics with appropriate basic engine test bench should be completed in the knowledge in form of an airframe and powerplant fourth quarter of this year. license. A subsequent internal training program, which, depending on prior knowledge, can take a further New facility for Mobile Engine Services five months to complete, secures us on our ambitious growth path.” The figures speak for themselves: The prerequisite for this expansion in services is an In 2017, the company employed almost 100 people – appropriately qualified team of employees. Clemens a figure that will double by the end of this year. Geercken, Lufthansa Technik’s Head of Sales Engine Services – The Americas, explains: “We have devel- oped a special training program to keep the quality of Clemens Geercken Head of Sales Engine Services – The Americas our training at the highest level. In 2018, as one of the Phone +1-305-459-3407 first companies in Oklahoma, we launched a training [email protected] 18 | Engine Services Lufthansa Technik Connection 3.2019

The new repair pro- cedure with the engine in vertical position is unique in North America. Lufthansa Technik Connection 3.2019 Personalities | 19

TIM HALLMAYER has been appointed Sales Manager for VIP and special mission aircraft. After finishing technical business manage- ment studies, Tim Hallmayer The vertical solution joined Lufthansa Technik in 1998 as Planning and Purchasing Manager. Following responsible positions as Customer Engineer and Account Manager for VIP air- craft customers, he worked as Sales Manag- er for India, based in Mumbai. In 2013, he Considerable work is necessary to disassemble a V2500 returned to the VIP & Special Mission Aircraft division as Product Sales Manager for Main- fan case, but an innovative alteration of the usual procedure tenance and Modification. In his new position, helps reduce the effort significantly: Simply remove it with Tim Hallmayer is responsible for all Lufthansa Technik services and products for VIP and the engine standing vertically on the fan case. special mission aircraft customers. //

JOERG FEMERLING has taken on responsibility as Senior Director Product Sales, ertain damages to the fan case technicians from Frankfurt. Today the Key Account & Product Man- that are outside of manual limits Tulsa team is qualified to perform this agement in the Fleet Services C require the removal and re- procedure independently and has even division of Lufthansa Technik. placement of the V2500 fan case. The improved in efficiency. After the work With a degree in mechanical standard engine manual procedure is completed, a test run is performed. engineering, Joerg Femerling began his pro- describes the removal of the fan case Lufthansa Technik has the necessary fessional life at Lufthansa in 1979. After fill- with the engine in horizontal position. test stand in Tulsa and can fulfill this ing various positions in Quality Management, However, this procedure has conse- requirement without difficulties. Production Engineering Engines and Cus- quences: The engine manual explicitly tomer Service Engines, he became Manager refers to a number of “major mating Unique in North America Customer Support Engines for the region engine flanges”. If any of these flanges Asia Pacific in 1998. In 2002 he was assigned are separated, this is defined as a shop There are numerous substantial advan- as Manager of Powerplant Services at visit. This kind of shop visit typically tages to this process. The entire repair Ameco Beijing. In 2006 he joined Lufthansa entails the performance of an additional process requires a total of ten working Technik in Hamburg as Director Sales number of Airworthiness Directive (AD) days – a fraction of a typical shop visit. Europe. In 2008 he joined Lufthansa Technik notes, for example on the high-pressure As no “major mating engine flange” AERO Alzey as Vice President Marketing & turbine (HPT) hubs. Obviously, this is separated, the performance of AD Sales. Before being appointed to his new results in an increased volume of work, notes characteristic of a typical shop position, Joerg Femerling was Vice President longer downtime and higher costs. visit can be omitted. This way, the Corporate Sales, Latin America and the However, this requirement can be engine is available again for use faster. Caribbean. // circumvented by flipping the engine Furthermore, repair costs are signifi- vertically and then removing the fan cantly lower when AD notes are not a ROBIN JOHANSSON case. A vertical removal does not sepa- factor. has taken over the position of rate a “major mating engine flange”. So far, this new repair procedure is Senior Director Corporate In order to perform this alternative unique in North America. It represents Sales for Latin America and solution, a number of prerequisites a significant expansion of the Mobile the Caribbean. With a practical have to be met. Before a Mobile Engine Engine Services offered by the Tulsa background as car and aircraft Services fan case replacement is per- engine shop. Within the scope of project mechanic and an MBA degree formed, the experts in Tulsa first inspect visits that last up to 30 days, repairs are in aircraft engineering, Robin Johansson the engine to make sure there are no performed that aim to remedy a specific joined Lufthansa Technik in 1997 as Senior additional findings. Further, the shop defect. In contrast, regular overhaul Project Manager for aircraft component facility must offer the necessary capa- events intended to extend the aircraft’s management. In 2001 he took over as Senior bilities, and specially trained technicians service life often take much more than Sales Manager for India and the Philippines must be at hand, as the separation of 60 days. before taking over the Senior Sales Director the connections between fan case and Management position for the entire region core engine are handled differently. South East Asia/Australia/Pacific. Prior to Therefore, when the first disassembly Clemens Geercken the latest promotion, Robin Johansson held of this kind was performed for JetBlue Head of Sales Engine Services – the position of Senior Director Product The Americas in Tulsa, the local team was additionally Phone +1-305-459-3407 Sales and Product Management in the Fleet supported by a group of experienced [email protected] Services division. // 20 | Aircraft Services Lufthansa Technik Connection 3.2019

Power boost during flight

To enable passengers to power up their personal devices on board short-haul flights, Lufthansa Technik has developed different cost-efficient solutions for USB charging. Installed in the overhead panel or directly attached to the seat, they can also open up additional revenue possibilities for airlines.

he need to recharge laptops, total cost of ownership. The complete and USB Power L) can easily be attached smartphones and tablets is con- solutions can be installed in just one night to any kind of seat. They do not affect the T stantly growing among passengers. shift and easily removed again without existing aircraft seat certification (ETSO/ This development is boosted by the extensive work in the aircraft cabin. The TSO). The intelligent design does also not increasing availability of connectivity and seat certification remains unchanged. compromise passenger comfort, and wireless inflight entertainment offerings. thanks to an illuminated plug, passengers With a portfolio of three different USB Overhead or attached to the seats can easily find the USB connector. charging solutions, Lufthansa Technik All solutions provide USB-A plugs for offers airlines a flexible and cost-efficient The first USB power solution (USB Power S) powering the personal devices of the approach to inflight power with the option can be simply installed in the passenger travellers – upgrades and further outlet to gain ancillary revenue. service unit (PSU) within the overhead types such as USB-C outlets are in devel- “Focused on the pain points experi- panel and is supplied by the untapped opment. The power output is set to 10W, enced by airlines, we have defined a retro- energy of the reading lights. “As there is but the seat-installed solution can be fit portfolio with tailored solutions for differ- no need for additional installations, the upgraded to 15W on customer request. ent target groups: USB Power S, M and L”, system is approximately 50 percent lighter The passenger service unit in the overhead says Michael Goldbach, product owner at than conventional products”, states panel can accommodate three outlets for the business unit Aircraft Modification. All Malgorzata Polanska, Project Manager three passengers. For the seat-mounted three retrofit solutions require low mainte- Original Equipment Innovation. The other solutions, two outlets are the basic configu- nance and are designed to minimize the two USB power solutions (USB Power M ration, with the option to extend to four. To

USB Power portfolio

Basic Outlet Number Outlet Power Ancillary Turnkey Optional features: position of outlets type output revenue solution installation passenger enabler support

Instantly PSU 3 outlets per USB-A 10W Yes** √ √ charges channel 3 passengers USB-C** max device S

Instantly Near to 2 outlets per USB-A 10W* No √ √ charges the seat 3 passengers* USB-C** device M

Requires Near to 2 outlets per USB-A 10W* Yes √ √ user action the seat 3 passengers* USB-C** to generate L www.lufthansa- ancillary revenue technik.com/new- products * upgradable | ** under evaluation Lufthansa Technik Connection 3.2019 Special Services | 21

Benefits + High reliability and low total cost of ownership + Overnight installation of the complete equipment + USB plugs mounted overhead or to seat + Seat certification remains valid + Easy system removal www.composite- (e.g. for aircraft lease returns) awareness.ltt.aero + Ancillary revenue enabler

open up additional income, airlines can opt for an ancillary revenue enabler. The More awareness various digital features provide an array of potential revenue streams, e.g. in the L version, the display of advertisements or for composites to charge passengers for reloading. All USB power products by Lufthansa Technik are turnkey solutions. If desired, optional installation support will help airlines to Lufthansa Technical Training is offering a new Composite easily and quickly power up their fleet for Awareness web-based training course. The interactive training the comfort of their passengers. provides basic information about composite material technologies, USB Power S: Product Management Original Equipment Innovation (OEI) their properties and specific maintenance procedures. Phone +49-40-5070-2665 | [email protected]

USB Power M and L: Stefan Steinberg tate-of-the-art technologies and the need for proper reporting and docu- Manager Product Sales Phone +49-40-5070-60141 composite materials are used mentation. The course informs learners [email protected] S increasingly in today’s aircraft, about general handling and storage and this trend will continue in the future. procedures for composite materials and In order to avoid high follow-up costs components, and teaches them about caused by damage and incorrect the specific health and safety require- assessments, airlines have to provide ments. As part of the initial training, their maintenance personnel with the course participants are familiarized with necessary expertise, experience and composite materials in general and get awareness to handle modern materials a detailed overview of repair techniques. Basic Outlet Number Outlet Power Ancillary Turnkey Optional such as composites. Lufthansa Technical Every mechanic who is involved in struc- features: position of outlets type output revenue solution installation passenger enabler support Training has a solution that covers exactly tural repair gets the chance to refresh these requirements and thus optimally his or her knowledge about composite Instantly PSU 3 outlets per USB-A 10W Yes** √ √ supports its customers: the new Com- structures. The preparatory training is a charges channel 3 passengers USB-C** max posite Awareness web-based training, good basis for specialized structure device with a duration of only two hours. training, for example advanced compos- With this web-based training, which ites repair. Furthermore, this web-based Instantly Near to 2 outlets per USB-A 10W* No √ √ was jointly developed with Lufthansa course is AMC 20-29 compliant. charges the seat 3 passengers* USB-C** device Technik, maintenance staff is trained in The HTML5-programmed training only the use of composite materials in a timely, requires a device – e.g. desktop PC or efficient, cost-effective and location- tablet – with an internet connection, and Requires Near to 2 outlets per USB-A 10W* Yes √ √ user action the seat 3 passengers* USB-C** independent way. Through a modular can be accessed via all common brows- to generate structure, the training introduces partici- ers. Through the use of various media, ancillary revenue pants to repair techniques required to the training offers a high level of interac- handle damaged composites. It enhanc- tivity. Many practical examples help pro- * upgradable | ** under evaluation es the learner’s awareness about the vide the trainees with the awareness they potential causes of damage as well as need to avoid damage to composites. 22 | Aircraft Services Lufthansa Technik Connection 3.2019

Cozy kitchen

The door and galley areas of an aircraft cabin are often affected by drafts and cold spots causing discomfort for crew members. As current heating solutions have drawbacks, Lufthansa Technik has developed an improved product – HeatNOW, a new system based on heated coating.

The thermal imaging camera clearly shows the heated floor panel, with cold panels around.

www.lufthansa- technik.com/ new-products

Lufthansa Technik Connection 3.2019 Innovation and Technology | 23

Project manager Florian Pagel shows a test panel used during the development of HeatNOW.

t cruise altitude, the floors of aircraft cabins are shaped heating element. To ensure high mechanical often uncomfortably cold. This is the result of robustness, the heated coating is part of a carefully A cold spots in the aircraft structure that create a constructed sandwich structure protected by layers of connection to the outside air, which can get as cold as carbon fiber on both sides. Due to its high mechanical -50 °C. Especially the galley areas are affected by the robustness and self-regulating traits, the lifespan of temperature drop. Several airlines have received com- the heating pad is higher than the existing solution, plaints about this situation, i.e. from their flight attendants. which uses resistance wires. Considering the numerous Apart from crew members’ discomfort regarding exchanges of heated floor panels only, airlines are coldness during flights, the iciness resulting from envi- definitely looking for a more reliable solution. ronmental weather conditions may lead to moisture Addressing concerns regarding repair and mainte- building up around the door seal. If this issue is not nance, the thin and flexible design of the heating pad resolved, it can even hinder the safe opening of doors allows improved handling. It can be removed and in icy conditions, which can occur after landing during exchanged without much turnaround, catering or while boarding passengers. effort. Maintenance costs The combination of moisture and freezing conditions The fast development of are much lower since the with ice build-up around the door seal can even lead design facilitates main- to girt bar freezing and result in inadvertent emergency HeatNOW from the idea to tainability. In addition to slide deployment. market maturity is a great these clear advantages, Until now, heating elements with resistance wires “ the new solution is even were used to ensure comfort for crew members in the technical success. offered at a much lower door and galley areas. However, due to their small Florian Pagel price than the existing diameter, these resistance wires are rather sensitive solution. If one compares and susceptible to mechanical damage, which can existing heating systems, occur, for example, through point loads on floors the heating pad ensures high resistance to mechanical equipped with these wires. Last year, 200 of these heat- damage, i.e. higher durability, at much lower costs. In ing panels were removed from Lufthansa aircraft alone, addition to lower maintenance expenses and effort, and 190 of them had to be scrapped. Only ten could cabin crew discomfort will decrease as well. HeatNOW be repaired successfully. not only improves their work environment, it increases Spare parts for these heating elements cost roughly satisfaction among crew members. as much as a mid-range car; if the warranty is expired, Lufthansa Technik will offer HeatNOW as a com- the exchange of defective elements becomes a costly plete installation kit, assembled for different aircraft affair. This motivated Lufthansa Technik’s engineers to types at a very competitive price. The system is cur- search for alternatives to the resistance wire approach. rently being tested for approval on Airbus A320 and Together with the company Villinger, they developed a the Boeing 737 and 757. Project manager Florian solution based on a heated coating approach which, Pagel is expecting the Supplemental Type Certificate as a standardized heating pad, offers a whole host of (STC) to be issued by mid-May. He is convinced of the advantages for use in aircraft cabins. superiority of this new product: “The fast development of HeatNOW from the idea to market maturity is a great Robust and cost-efficient technical success. It also shows that the new structure of the innovation process at Lufthansa Technik has The heated coating provided by Villinger has PTC triggered highly dynamic development.” (positive temperature coefficient) properties: Its internal electrical resistance increases with higher temperatures. This self-regulation is one of many other benefits of the Florian Pagel Project Manager Material heated coating, since it does not create hot spots. Phone +49-40-5070-65397 The solution is integrated in the heating pad as a film- [email protected] 24 | Fairs and conferences Lufthansa Technik Connection 3.2019

New booth represents brand experience

The new trade fair concept supports the valuable customer contact and contributes to an even better presentation of products and services. It was met with immediate applause.

ore than ever before, the new booth’s were reduced to only a few but impressive elements. modular design enables Lufthansa Technik They provide a surface for projections, visualizations “M to showcase its brand in a distinctive and or lighting at the same time. The stand includes a appealing way,” explains Ulrike Behrens, who oversaw shielded customer lounge on an elevated platform, the development and implementation of the new con- offering up-holstered seating, enabling undisturbed cept. In addition, its design convincingly represents conversations with customers. The brand mission – the company’s new particularly the focus on personal customer Every trade show offers valuable brand values such as care – is integrated effectively into the exhibition opportunities to get in touch with empathy, precision and stand experience. above all excellence. “ our customers and present With its high manufac- Best Booth Award Lufthansa Technik’s latest products turing quality and exclu- sive design, it tells the The new concept has been very well received by and services in an attractive way. story of the Lufthansa customers and trade fair representatives. The new Ulrike Behrens Technik brand in an stand was awarded after just its second appearance. immersive, interactive, The exhibition team on site was delighted to receive and inspiring manner. Taking the new booth design as the Best Booth Award at the MRO Russia & CIS 2019 a basis, it was decided to bring the newly-developed trade fair and conference in Moscow – successfully brand positioning “Excellence” into the foreground. competing against 70 other contestants. At the Aircraft The result is a concept that turned into an all-encom- Interiors Expo 2019 in Hamburg, the stand acted passing brand experience. as a true magnet for customers and visitors, offering The new booth concept was designed to accom- abundant space for discussion and inspiration. modate 36 events over the next five years, with stands ranging in size from 36 to 144 square meters. The concept is centered around a generous exhibition Ulrike Behrens Head of Corporate Marketing space that can be seen and accessed from every side. Phone +49-40-5070-65794 To achieve this effect, the architectural components [email protected]

Lufthansa Technik’s new booth concept was designed by the architect Ulla Goetz and built by Droste Werkstätten. Lufthansa Technik Connection 3.2019 Fairs and conferences | 25

Lufthansa Technik was present with its own booth at the trade fair and three speeches at the conference.

The stand of Lufthansa Technik was awarded a prize for the most attractive booth.

Growing demand in times of economic uncertainty

At this year’s MRO Russia & CIS conference, presentations centered on the topics of market development, digitalization and the new aircraft register. Lufthansa Technik joined the discussion with three speeches.

he conference started with a well-intentioned ruble and a weakening of Russian economic growth provocation: Russian airlines are “the biggest are very likely to occur this year, partly due to U.S. T money-losers ever,” stated Andrey Kramarenko, and EU sanctions. Activities in the field of digitaliza- Leading Expert for Aviation at the Moscow Higher tion have now reached Russia and the CIS states School of Economics. During his opening speech at and are in full swing. According to the independent this year’s MRO Russia & CIS conference – the most expert Pavel Tereschenkov, Lufthansa Technik with important event for the MRO market in Russia and its AVIATAR platform is the only relevant player on the CIS states – Kramarenko clearly warned of the MRO side in the field of “big data” analysis. The upcoming risks for the Russian aviation industry and other relevant players are the OEMs (Airbus, Boeing for the Russian economy. Nearly 1,200 delegates and GE). Tereschenkov sees access to data and came to the event in Moscow. Lufthansa Technik was the leverage of intellectual property (IP) as a key present with its own booth at the trade fair and three driver for OEMs to quickly gain market share in the speeches at the conference. MRO market. Chris Markou, Head of Operational Cost Management Flight Operations of IATA, clearly Lukas Bucher, Head of Product Connectivity Digitalization of MRO indicated that all data generated by aircraft belongs (left), and Niels Dose, to the operator. Manager Product Sales In particular, Kramarenko warned of the ambitious Paperless maintenance is regarded in Russia/CIS Aircraft Modification, presented Lufthansa growth targets of Russian airlines, which do not as a key concept for increasing efficiency in the Technik’s connectivity correspond to the weak development of the Russian MRO sector. Mark Joppe, Lufthansa Technik Project solutions. economy. In 2018, Russian airlines increased their Manager Paperless Maintenance, presented a case seat capacity by 15.6 percent, but the operating study on this topic at the invitation of the organizer margin of minus 5.0 percent indicates the biggest of the Moscow conference. Another major issue loss of the past ten years by far. Five leading Russian for Russian airlines is the new aircraft register. All leisure airlines expect demand to grow by 30 percent aircraft operated by Russian operators in Russia will in 2019. have to be transferred to this new register, causing Christopher Weafer, CEO of Macro Advisory, many organizational and bureaucratic issues which pointed out that a further devaluation of the Russian were discussed in a separate conference session. 26 | Fairs and conferences Lufthansa Technik Connection 3.2019

Competition and cost pressure

Digitalization and the Boeing 737 MAX grounding were two of the most discussed topics at this year’s MRO Americas. Lufthansa Technik provided substantial contributions to the world’s largest MRO trade fair and conference.

hatever the core topic was: Virtually each of trust in Boeing that the 737 MAX will take off in full the 54 conference sessions at this year’s safety and security in the future. John Kelly, Vice Presi- W MRO Americas was related directly or indi- dent Technical Operations of the Canadian airline rectly to the digitalization of the MRO business. As WestJet, spoke in detail about the problems that the expected, Airbus, Boeing and Lufthansa Technik were temporary drop of 13 operating aircraft means to the marketing their data platforms Skywise, AnalytX and airline: “We have increased the utilization of the rest of AVIATAR, but airline representatives were also high- our fleet, which not only means stress to the aircraft, lighting the significance of data analytics for predictive but also stress to the involved colleagues.” Consultant and preventive maintenance activities. Kevin Michaels from AeroDynamic assumed that the With 16,000 visitors and 1,900 trade fair booths, Boeing 737 MAX will remain on the ground for several MRO Americas is the world’s largest trade fair and more months and that there will therefore be post- conference dedicated to MRO. Parallel to this year’s ponements of planned retirements in the summer sea- David Doyle, head of event in Atlanta, Georgia, two and a half days of con- Business Development, son. At the same time, there will be a high demand for ference with 54 presentations and discussions took Innovation Management MRO for the remaining mature fleets. place. Lufthansa Technik was again present with a and Product Develop- ment of Lufthansa trade fair booth and a contribution to the conference. Technik, was speaking Shifts in the MRO power structure up for AVIATAR. Digitalization of MRO business Many speakers were referring to the personnel short- age in the MRO industry. It is a big challenge not only In the panel discussion on “Crossing the Digital MRO to compensate the large number of mechanics that divide”, David Doyle, Lufthansa Technik’s head of will leave the industry due to retirements, but also to Business Development, Innovation Management and hire even more colleagues as the MRO business is on Product Development, was speaking up for AVIATAR. a constant growth path. Another topic discussed at Doyle was strongly opposed to the idea that in the MRO Americas was that the large airframers Airbus end only one platform might survive on the market: and Boeing are trying to enter the MRO market. “The market leaves enough room for a number of New developments are different platforms. We will have competition, which is emerging from the good news.” In contrast to previous conferences, Airbus The market leaves enough airframers’ efforts to and Boeing representatives put great emphasis on increase their share. the importance of data exchange with other market room for a number of different Dave Marcontell, participants. This also reflects the idea of the newly “ platforms. We will have com- consultant to Oliver created AVIATION DataHub, to which Doyle also Wyman/CAVOK, said referred during the panel discussion. According to Ed petition, which is good news. that MRO was the only Bastian, CEO of Delta Airlines, the biggest challenge David Doyle area still under the in the digitalization of the business is cyber security. control of the airlines in order to counter the cost Boeing 737 MAX pressure on them. The airlines have only a very limited influence on the large cost pools such as fuel and The grounding of the entire fleet of Boeing 737 MAX personnel – and are putting high cost pressure on aircraft by the authorities after two accidents was also MRO providers or partners. This, too, is one of the the subject of many conference sessions. But at no reasons why great hopes are placed in predictive time were there any open accusations against Boeing, maintenance due to its great cost-cutting potential. In to the contrary: Representatives of airlines currently or this way, digitalization could also lead to a reduction soon operating the aircraft type clearly expressed their in airlines’ operating costs. Lufthansa Technik Connection 3.2019 Events and exhibitions | 27

Meet us at ...

21 – 22 May 2019 | Vilnius MRO BEER MRO BEER (Baltics, Eastern Europe, and Russia) offers the opportunity to create new and stronger partnerships for success. Lufthansa Technik will focus on products and services dedicated to operators in Eastern Europe and Russia/CIS and the digital platform AVIATAR.

21 – 23 May 2019 | Geneva Talks on digitalization EBACE The European Business Aviation Conven- tion & Exhibition is a premier event and the annual meeting place for the European business aviation community. The exhibi- Successful premiere: 43 representatives of tion attracts business leaders, government airlines and partner companies met for the first officials and manufacturers. “Digital Aircraft Forum” in Singapore. 26 – 28 May 2019 | Cancun ALTA CCMA & Aircraft he “Digital Aircraft Forum” creates Marcus di Laurenzio from SWISS and MRO Conference an exchange platform with custom- Christian Ambiehl from Wizz Air, represen- For decades, the Aeronautical Material ers and business partners to pres- tatives of airlines that are among the first T Procurement Committee (CCMA) has been ent and discuss use cases of digital tech- partners of Lufthansa Technik’s AVIATAR bringing together Latin American & Carib- nologies in the field of MRO and airline digital platform, gave an insight into their bean airline technical buyers and industry operations support. “Discussion between experiences and the impact of digitaliza- suppliers. The event provides opportunities the participants was our key objective”, tion on their airlines. Particularly positive for interaction and networking. said Alaleh Eschenburg, Marketing Man- was the feedback from the conference ager and organizer of the event. “We were participants on the three workshops in very pleased to welcome many representa- which an intensive discussion took place. 4 – 6 June 2019 | Frankfurt tives of prestigious airlines in Singapore.” One of the workshops addressed the issue Among the participating airlines were of predictive maintenance in cooperation ap&m Europe Thai Airways, Singapore Airlines, Virgin with major component OEMs. In another The global MRO procurement expo gath- Australia, Korean Airlines, Japan Airlines workshop, the challenges of today’s high- ers the airline supply chain business. The and All Nippon Airways, to name just a frequency operation and the impact of ap&m summit on the first day offers inter- few. In addition to representatives of the technical interruptions were discussed. active panel discussions, industry case airlines, delegates from lessors and other The AVIATAR platform was subject of the studies and technical presentations, and MRO providers also attended the forum. third workshop. At the end of the one-day the exhibition takes places on the second Gerald Steinhoff, Vice President Corporate event it was clear that the “Digital Aircraft and third day. Sales Asia Pacific, held the welcome Forum” will be continued in the future. speech. Dr. Christian Langer, Head of Digi- The next event will take place in summer tal Strategy, Innovation & Transformation of in Zurich (Switzerland).

Lufthansa Group, presented an outlook on Follow this link to find the future of the industry regarding digitali- Frank Martens out more about Lufthansa zation topics. Acting as a moderator, Frank Head of Product Sales, Technik’s participation and Digital Fleet Solutions presentations at upcoming Martens, Head of Product Sales, Digital Phone +49-151-58918764 fairs and conferences. Fleet Solutions, was hosting the event. [email protected] lufthansa-technik.com/events 28 | Products and services Lufthansa Technik Connection 3.2019

World of services Airbus

Total Support Services A220 Airbus A220 Total Support Services customers enjoy cost- Line Maintenance efficient and reliable flight operations while Component Services Engine Services: PW1500G being able to focus on their core business. • Total Operational Support (TOS®) Airbus A300/A310 • Total Technical Support (TTS®) A300/A310 Line Maintenance • Total Base Maintenance Support (TBS®) Base Maintenance • Total Material Operations (TMO®) Component Services • Total Component Support (TCS®) Engine Services: JT9D, PW4000-94, GE CF6-80C2 • Total Engine Support (TES®) • Total Landing Gear Support (TLS®) Airbus A318 • Aircraft Leasing & Trading Support (ALTS®) A318 Line Maintenance A300 Base Maintenance Single Services Component Services Single Services, letter checks, engine over- Engine Services: hauls and repairs of single components CFM56 Completion form a unique range of products and services. • Aircraft Services Airbus A319 • Component Services A319 Line Maintenance • Engine Services Base Maintenance Component Services • Landing Gear Services A318 Engine Services: • VIP & Special Mission Aircraft Services CFM56-5, V2500-A5 Completion Special Services Lufthansa Technik offers products reaching Airbus A320/neo beyond standard manual MRO services. A320/neo Line Maintenance • Composite Repairs (ARC®) Base Maintenance A319 Component Services • Engine Parts & Accessories Repair (EPAR) Engine Services: CFM56-5, • Maintenance Management Services (MMS) V2500-A5, LEAP-1A (in prep.) • Logistics and maintenance training Completion -40-50 9 70 • AOG services 4 - + 4 e 3 Airbus A321 n 0 • Surface treatment i l 8 Line Maintenance

t Hotline A321 o

Original Equipment Innovation (OEI) H 24/7 Base Maintenance AOG desk A320neo Component Services Lufthansa Technik has successfully Engine Services: established a line of cabin products. CFM56-5, V2500-A5 • Cabin management and IFE systems Completion • Aircraft and cabin equipment Airbus A330 • Connectivity A330 Line Maintenance • Patient transport solutions Base Maintenance A321 Component Services Digital Services Engine Services: CF6-80, Lufthansa Technik provides innovative digital PW4000-100, Trent 700 platforms to support technical operations. Completion • AVIATAR Airbus A340 • manage/m® A340 Line Maintenance A330 Base Maintenance Please enter any desired search item Component Services into the capability finder – products, Engine Services: aircraft/engine types or part numbers – CFM56-5, Trent 500 to find the result quickly. The search Completion can also be refined by regions or ­Lufthansa Technik facilities. Airbus A350 A350 Line Maintenance, A340-300 Base Maintenance (in preparation) Component Services, Design Organization Engine Services: Across all of its services, Lufthansa Technik Trent XWB Completion supplements its offers with the capabilities of an Approved Design Organization: Airbus A380 • Major changes (STCs) in the areas of A380 Line Maintenance Base Maintenance structures, systems, cabin and avionics Component Services • Major repairs Engine Services: Trent 900 • Minor changes and minor repairs Completion • Flight conditions

A380 Lufthansa Technik Connection 3.2019 Products and services | 29

Boeing Regionals Airbus A220 Line Maintenance Component Services Engine Services: PW1500G

Airbus A300/A310 Boeing 737 CL/NG Bombardier Q400 Line Maintenance 737 CL/NG Line Maintenance Q-Series Line Maintenance Base Maintenance Base Maintenance Base Maintenance Component Services Component Services Component Services Engine Services: JT9D, Engine Services: CFM56-7B Engine Services: PW4000-94, GE CF6-80C2 Completion PW100, PW150

Airbus A318 Boeing 737 MAX Bombardier CRJ Q-Series Line Maintenance 737 MAX Component Services CRJ Line Maintenance Base Maintenance 737NG/MAX Further services Base Maintenance Component Services in preparation Component Services Engine Services: Engine Services: Engine Services: CFM56 LEAP-1B (in preparation) GE CF34 Completion

Airbus A319 Boeing 747 CRJ 700 Embraer Line Maintenance 747 Line Maintenance ERJ/E-Jets 135/145, 170/175, 190/195 Base Maintenance Base Maintenance Line Maintenance Component Services 737MAX Component Services Base Maintenance Engine Services: Engine Services: JT9D, Component Services CFM56-5, V2500-A5 PW4000, CF6-80C2 Engine Services: Completion Completion GE CF34

ERJ 190 Airbus A320/neo Boeing 757 Line Maintenance 757 Line Maintenance Base Maintenance 747-8 Base Maintenance Component Services Component Services Engine Services: CFM56-5, Engine Services: V2500-A5, LEAP-1A (in prep.) RB211-535 Completion Completion

Airbus A321 Boeing 767 Line Maintenance 767 Line Maintenance Business jets Base Maintenance 757 Base Maintenance Component Services Component Services Engine Services: Engine Services: CFM56-5, V2500-A5 PW4000-94, CF6-80C2 Completion Completion

Airbus A330 Boeing 777 ACJ Line Maintenance 777 Line Maintenance Airbus Corporate Jets Line Maintenance Base Maintenance 767 Base Maintenance Base Maintenance Component Services Component Services Component Services Engine Services: CF6-80, Completion Engine Services:

Boeing 777-9X PW4000-100, Trent 700 vorläu ge Zeichnung CFM56, V2500-A5 Completion Completion

Airbus A340 Boeing 777X BBJ Line Maintenance 777X in preparation Boeing Business Jet Line Maintenance Base Maintenance 777 Base Maintenance Component Services Airbus Corporate Jetliner Component Services Engine Services: Engine Services: CFM56-5, Trent 500 CFM56-7B Completion Completion

Airbus A350 Boeing 787 Bombardier Line Maintenance, 787 Line Maintenance Bombardier Challenger, Learjet, Base Maintenance (in preparation) Base Maintenance Global Express Component Services, Component Services Boeing Business Jet (BBJ)Line Maintenance Engine Services: Engine Services* Base Maintenance Trent XWB Completion Component Services Completion *schedule to be defined Engine Services: CF34

Airbus A380 MD-11 Embraer Line Maintenance MD-11 Line Maintenance EmbraerChallenge r Family Legacy, Lineage. Base Maintenance 787 Base Maintenance Line Maintenance Component Services Component Services Base Maintenance Engine Services: Trent 900 Engine Services: Component Services Completion CF6-80C2, PW4000-94 Engine Services: CF34

Embrear Executive Jets MD11 30 | Contacts Lufthansa Technik Connection 3.2019

Vice President Corporate Sales Vice President Americas Corporate Sales EMEA Frank Berweger Robert Gaag p +1-305-379-1222 p +49-40-5070-68406 [email protected] [email protected]

Let’s talk about solutions

Senior Director Corporate Sales Eastern Europe and CIS Senior Director Senior Director Dmitri Zaitsev Corporate Sales Corporate Sales p +49-40-5070-5404 USA and Canada Europe [email protected] Sahib Ajjam Georgios Ouzounidis p +1-305-677-5199 p +49-40-5070-5295 [email protected] [email protected]

Senior Director Senior Director Corporate Sales Corporate Sales Latin America Middle East and Africa and Caribbean Richard Haas Robin Johansson p +49-40-5070-3053 www.lufthansa- p +1-305-379-2604 [email protected] technik.com/sales [email protected]

Our local country representatives

Americas Europe, Middle East and Africa Asia Pacific and Australia

United Arab Chile Belgium Emirates Australia Carlos Sotomayor Rudi Preud’homme Ziad Al Hazmi Lars Möslein p +56-2-2573-7770 p +32-2-752-8690 p +971-4-4057-557 p +61-475-943-334 carlos.sotomayor@ rudi.preudhomme­@ ziad.al-hazmi@ lars.moeslein@ lht.dlh.de lht.dlh.de lht.dlh.de lht.dlh.de

Italy United Kingdom India Emanuela Marabese Dan Hepworth Reshma Singh p +39-02-58571483 p +44-7812-091112 p +91-11-2568-7713 emanuela.marabese@ daniel.hepworth@ reshma.singh@ lht.dlh.de lht.dlh.de lht-services-india.com Lufthansa Technik Connection 3.2019 Contacts | 31

Affiliates and corporations Vice President Corporate Sales Asia Pacific Lufthansa Technik Lufthansa Technik Airfoil Services Gerald Steinhoff AERO Alzey Milan Phone +603-6145-3612 p +65-6733-5539 Phone +49-6731-497-0 Phone +39-02-585714-24 [email protected] [email protected] [email protected] customersupport@ www.airfoilservices.com www.lhaero.com lht-milan.com Head of Sales www.lht-milan.com VIP & Special­ Avionic Design Lufthansa Technik Phone +49-40-88187-0 Mission Aircraft Brussels Lufthansa Technik [email protected] Wieland Timm Phone +32-2-752-8660 Philippines www.avionic-design.de p +49-40-5070-2548 [email protected] Phone +63-2-855-9311 wieland.timm@ www.lufthansa- [email protected] Ameco Beijing lht.dlh.de technik.com/brussels www.lht-philippines.com Phone +86-10-6456-1122 ext 4100/4101 Lufthansa Technik Lufthansa Technik [email protected] Budapest Puerto Rico www.ameco.com.cn Phone +36-1-296-3000 Phone +1-787-230-7700 [email protected] [email protected] BizJet International www.lht-budapest.com www.lht-puertorico.com Phone +1-918-832-7733 [email protected] Lufthansa Technik Lufthansa Technik www.bizjet.com Component Services Services India Phone +1-954-440-7014 Phone +91-22-935-37409 Hawker Pacific [email protected] [email protected] Aerospace www.lht-component- www.lufthansa- Phone +1-818-765-6201 services.com technik.com/india [email protected] www.hawker.com Senior Director Lufthansa Technik Lufthansa Technik Corporate Sales Component Services Shannon Heico Aerospace Northeast Asia Asia Pacific Phone +353-61-370-000 Phone +1-954-961-9800 Konstantin Stathopoulos Phone +852-3757-4450 [email protected] [email protected] [email protected] www.lufthansa- p +852-3757-4491 www.heico.com konstantin.stathopoulos@ www.lufthansa- technik.com/lht-shannon lht.dlh.de technik.com/ltcsap IDAIR Lufthansa Technik Phone +49-40-5070-69416 Lufthansa Technik Shenzhen [email protected] Intercoat Phone +86-755-2777-5925 www.idair.aero Phone +49-4191-809-100 [email protected] [email protected] www.lht-shenzhen.com www.lht-intercoat.de INAIRVATION Phone +43-2644-21111 Lufthansa Technik [email protected] Lufthansa Technik Sofia www.inairvation.aero Landing Gear Phone +359-2-4601-777 Services UK [email protected] Phone +44-20-8589-1941 www.lht-sofia.com lumics [email protected] Phone +49-40-5070-61361 www.lht-landinggear-uk.com [email protected] Lufthansa Technik www.lumics-consulting.de Turbine Shannon Senior Director Lufthansa Technik Phone +353-61-365-512 Corporate Sales Logistik Services [email protected] | www.ltts.ie N3 Engine Southeast Asia and Phone +49-40-5070-5331 Overhaul Services Indian subcontinent [email protected] Phone +49-3628-5811-0 Lufthansa Technik Zang Thio www.ltls.aero [email protected] Vostok Services p +65-6733-9081 www.n3eos.com Phone +7-495-363-0102 [email protected] Lufthansa Technik ltvs.customer.service. Maintenance [email protected] Skeyos International www.lufthansa- Phone +49-151-17122474 Phone +49-69-696-141910 technik.com/vostok [email protected] [email protected] www.skeyos.com www.lufthansa- Lufthansa Technical Asia Pacific and Australia technik.com/ltmi Training Spairliners Phone +49-69-696-2751 Phone +49-40-5070-66499 Lufthansa Technik [email protected] [email protected] China Japan Malta www.ltt.aero www.spairliners.com Steven Wang Hidenori Sato Phone +356-2560-4000 p +86-10-6465-1593 p +81-45-309-2777 [email protected] Lufthansa Bombardier XEOS* steven.wang@ hidenori.sato@ www.lht-malta.com Aviation Services [email protected] lht.dlh.de lht.dlh.de Phone +49-30-8875-4600 www.xeos.aero Lufthansa Technik [email protected] | www.lbas.de Middle East Malaysia Phone +971-4-299-4443 Lufthansa LEOS 3D.aero Lem Sze Keng [email protected] Phone +49-69-696-8222 Phone +49-621-776-4604 p +601-2381-5352 www.lufthansa-technik. [email protected] [email protected] sze-keng.lem@ com/lht-middle-east www.lufthansa-leos.com www.3d-aero.com lht.dlh.de *in preparation Explore a whole world of patterns.

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