Corporate Resellers in Europe - the Top 300

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Corporate Resellers in Europe - The Top 300

Croatia Combis d.o.o

Head Office Marka Marulica 6 Telephone (+385) 20 437 444 Dubrovnik Fax (+385) 20 437 447 Web www.combis.hr 20000 General email [email protected] Croatia

Contact Details Name Salutation email Managing Director Ivan Gabric Mr. Gabric [email protected] Director of Operations Leo Petrov Mr. Petrov [email protected] Sales Manager Damir Horvat Mr. Horvat [email protected] Marketing & Communications Renee Saboti Slovenc Mrs. Slovenc [email protected] Manager

Total Sales PC Unit Sales Year End $USm Local Currency x 1m % Sales Breakdown (x1000) 2010 Dec 64.88 HRK 348.2 Hardware 34 2010 3000 2009 Dec 63.15 HRK 339.45 Software 16 2009 3056 2008 Dec 75.06 HRK 403.5 Services 50 2008 3553

% Sales by country % Sales - Customer Size % Service Sales Breakdown

Croatia 90 >1000 employees 40 Consulting Project Management

Bosnia and 10 500-999 employees 40 Outsourcing 26.2 LAN/WAN Installation 44.1 Herzegovina 100-499 employees 20 Training/Support 2.9 Maintenance <100 employees Other Services 26.8 Hosted Services 3 Managed Services: Software Support & Installation (5.6%), Network Consulting & Integration (13.3%), Application Consulting & Others Specified Customisation (1%), Custom Application Development (5%), Information System Consulting (1.9%) Other Countries: % Sales Own Product Direct 16.8

End User Type % of Sales Authorisations

Public Sector 17 Microsoft Gold Certified Partner Education IBM Premier Business Partner Bank/Finance 33 HP Manufacturing 15 Sun Gold Partner, Business Partner, Systems Integrator, Construction Cisco Advanced Technology Provider for Internet Protocol Contact Centre Citrix (Silver Solution Advisor), Acme (Regional Packet Telecoms 15 Other Partner), Lenovo (Premier Business Partner), Active Voice (Platinum Partner), Openwave (Value Added Reseller), Oracle Page 2 of 2

(Certified Advantage Partner), SAS (Application Programme Partner) Utilities Staff Healthcare Total 280 Transport/Logistics Services 168 Retail Sales 28 Others 20 Others 84 Certified Others Specified Distribution (14%), Unspecified (6%) 229 Professionals

Product Resell Hardware Type % of Sales Vendors PCs 17.64 Lenovo, Dell, Servers 11.76 IBM, Dell, Notebooks 14.7 Lenovo, Dell, PDA/Mobile Devices Peripherals/Accessories 8.82 Lexmark, HP Components Other Storage 5.88 IBM, EMC, Dell Acme Packet, Active Voice, Broadsoft, Cisco, Linksys, NetQoS SS8 Networks, Teldat, ZOOM Network/Telecom 41.2 International Consumables Software Types Vendors Operating System IBM, Microsoft, Oracle Office Microsoft, IBM, Lotus Network/Internet/Security Citrix, IBM WebSphere, Cisco, Citrix, Acme, Microsoft ERP (Own Brand), Microsoft, Cisco, IBM DB2, Oracle Other IBM (Storage), VRVis (Visualisation)

Ownership Combis d.o.o is privately owned by T-Hrvatski Telekom. Combis d.o.o was established in 1990 and describes itself as a specialist in the implementation, integration and maintenance of information-application-communication turnkey solutions. The company provides in-house software Overview systems in addition to third party hardware and software products. 86% of products are sold directly to the end user. Combis d.o.o sources 4% of its products from distributors and 96% of its products are sourced directly from vendors. The company provides services, which include systems integration, technical support, application consulting and customisation, and outsourcing. Combis d.o.o is headquartered in Zagreb, Croatia, with a total of nine service locations throughout the country; it also has three offices in Bosnia and Herzegovina, with the regional headquarters located in Sarajevo. Its customer portfolio is comprised of companies such as INA - Industrija nafte d.d. (Oil & Gas), Ministry of Finance of the Republic of Croatia, Raiffeisenbank Austria d.d., T-Hrvatski Telekom, T-Mobile Hrvatska d.o.o., UniCredit Bank d.d. and Zagrebacka banka d.d. Over 2009 and 2010 the company's guidelines for increasing market share will be through improving quality of service and focus on key accounts. In 2010, the company is planning to move into the healthcare market sector, with specific focus on public heath facilities, in addition to plans to enhance its hosted services. Combis d.o.o is expecting its market to stay the same as in 2009, due to the continuation of global financial instability. Nevertheless, the company anticipates a growth of 5% through security, data center and unified communications. In 2010, T-Hrvatski Telekom (Reuters: THTC.L, HT.ZA; Bloomberg: THTC LI, HTRA CZ), Croatia's leading telecommunications provider, signed a Share Sale and Transfer Agreement to acquire the entire share capital of Combis d.o.o by the second quarter of 2010.