2019/20 Annual Report Caring for all Territorians ii St John Ambulance Australia (NT) Inc
St John Ambulance Australia We acknowledge the traditional (NT) Inc. is the Territory’s leading custodians of the lands and seas provider in emergency medical on which we live and work, and response and preparedness. pay our respects to elders past, present and emerging. We have a mission to save lives and build community resilience to improve the safety and healthcare for all Territorians. We do this by providing a range of services from ambulance services under contract to the Northern Territory Government, coordination of emergency medical responses, event health services and first aid assistance at community and major events through to nationally accredited first aid training, community education and first aid products and equipment. 2019/20 Annual Report 1
Contents 2019/2020 in Summary 2 Service Locations 3 2019/2020 Highlights 5 Chair’s Report 10 CEO’s Report 11 Responding to COVID-19 13 Providing Emergency Healthcare 19 At the Heart of the Community 25 Caring for Territorians 31 Our People 37 The Order of St John in the NT 44 Thank you 46 Our Board 48 Treasurer’s Report 50 Auditor’s Report 58 2 St John Ambulance Australia (NT) Inc
2019/2020 in Summary
52,481 Triple Zero (000) 12,555 5,731 calls answered volunteer duty hours people completed first aid community education
58,310 patients treated 14 volunteer divisions 1,221 across the Territory accredited training courses delivered 46,449 patients transported 281 schools participated in First Aid in Schools 8,170 certificates issued
kms1,474,092 travelled 6,522 school certificates issued
events531 provided with first aid cover 2019/20 Annual Report 3
Service Locations
Nhulunbuy Darwin/Parap/Casuarina
Palmerston Humpty Doo
Batchelor
Katherine
Tennant Creek
Ambulance Station
Emergency Communication Centre
Volunteers
Training Centres
Mechanical Workshops
Alice Springs 4 St John Ambulance Australia (NT) Inc 2019/20 Annual Report 5
2019/2020 Highlights July September The St John NT Public Access St John NT CEO Judith Barker Defibrillator (PAD) program was attended Facing North as part of awarded a $5,000 Community the NT team at Parliament House and Environment grant from Canberra. The annual Facing the City of Darwin. Through the North event aims to direct the PAD program, St John NT aims focus of the Australian government to place 1,000 public facing and key business industry partners defibrillators in the Northern to Northern Australia. Territory by the end of 2021, Photo below: St John NT increasing the rates of survival frontline workers joined their after sudden cardiac arrest. emergency services colleagues Photo Left: St John NT staff and in the operational exercise ‘Long volunteers at the Darwin Show Overrun’ at Darwin International offering free CPR demonstrations. Airport. This exercise was an opportunity to practice the August Aerodrome Emergency Plan through the simulation of an St John NT volunteers had a aircraft incident. busy month – they provided first St John NT attended the aid services at over 130 events! National Police Remembrance From remote camp drafts to Day March from the Darwin Police the Desert Harmony Festival Station to St Mary’s Star of the and Nhulunbuy sporting events, Sea Cathedral. volunteers were able to attend events all across the Territory. 6 St John Ambulance Australia (NT) Inc
October Photo below: St John NT recognised Restart a Heart Day with free CPR and AED demonstrations at Gateway Shopping Centre. Photo right: The Galleria receives a St John NT AED from the City of Darwin in support of the PAD program.
November Photo top left: The New Zealand Defence Force recognised St John NT paramedics and Emergency Medical Dispatchers (EMD) for saving the life of a NZ serviceperson. St John NT installed 43 public facing AEDs into remote communities across the Northern Territory, increasing community resilience and helping to improve patient outcomes in the event of sudden cardiac arrest. Photo bottom left: 25-year-old Aaron Reynolds was named Rotary Club of Darwin Sunrise Paramedic of the Year. Aaron joined St John NT in 2016 after completing his Bachelor of Paramedicine through the University of Tasmania and has worked in both Katherine and Darwin, where he has built strong professional relationships and links with the community. On being selected for the award, the judges said that Aaron is a compassionate and highly empathic prehospital clinician, who is well regarded by his peers and dedicated to his profession and the community. 2019/20 Annual Report 7
December Photo right: St John NT welcomed 10 new Peer Support Officers. Photo below: Katherine St John NT Junior Cadets, Kate McTaggart, Taitt Green and Brodie Stubbs were presented Commissioner’s Badges by Commissioner Mark Ferguson. This honour is the highest award any junior can achieve within the St John NT volunteers. It is awarded to juniors who have earned nine interest badges, which typically takes more than three years of consistent hard work to accumulate.
January Photo right: EMD Stephanie Pedersen received the Triple Zero (000) Life Saver Award. Stephanie received a Triple Zero (000) call and quickly recognised the critical nature of the incident. Within seconds she began instructing a bystander to commence CPR and continued to do so until the ambulance arrived. The patient was transported to the hospital and was awake the following day. St John NT donated reclaimed first aid supplies to Wildlife Crisis and Trauma Relief NT for the treatment of animals affected by the devastating bush fires. 8 St John Ambulance Australia (NT) Inc
March Photo right: St John NT celebrated International Women’s Day by recognising the contribution women make in ambulance services across Australia, New Zealand and Papua New Guinea. Sara Gleeson, Jhouanna Maya, Katrina Smith, Nicole Johnston, Shaye Quinlan, and Taleaha Dawson were recognised as the Women in Ambulance Honour Recipients for their strength and perseverance as well as for being role models to the workforce.
April Photo left: St John NT launched the Assistance to Ambulance training program to prepare for its response to COVID-19. The program upskilled volunteers and staff to support paramedics in the event that extra capacity was required in the response to the pandemic. Though face-to-face first aid lessons were temporarily cancelled, the St John NT Community Education team began offering free online first aid lessons. Over 100 parents/carers attended the virtual Baby and Child First Aid program. St John NT Cadets, Juniors, and Adults moved their weekly Divisional Training night to an online platform. Volunteer Services also scheduled regular “Staying Connected” online sessions to keep volunteers engaged and supported in unprecedented times. 2019/20 Annual Report 9
May As the Northern Territory began its “Roadmap to the New Normal”, St John NT reopened the Casuarina and Katherine stations to the public for first aid training and other services. Photo right: St John NT and Masonic Charities SA & NT announced their partnership to provide life-saving CPR training in the Northern Territory. The training is available through a $60,000 grant from Masonic Charities SA & NT over three years for St John NT to deliver CPR courses in Darwin, Katherine and Alice Springs to Masonic Lodge and community members in an aim to build greater community resilience and first responder capacity.
June St John NT CEO Judith Barker raised over $1,500 to support people who are homeless or at risk through the Vinnies CEO Sleepout. Photo top left: CEO Judith Barker, Director of Ambulance Services Andrew Thomas, Director of Volunteers Annette Plowman and Marketing and Communications Manager Jeannette Button completed a Territory-wide roadshow presenting the results of the 2020 Voice Engagement Survey, to discuss findings on the survey and develop an action plan based on staff feedback. Photo bottom left: Students at Ross Park Primary School in Alice Springs raised approximately $300 to support St John NT. As part of their Harmony Day celebrations, students were invited to wear orange or an outfit connected to their cultural background for a gold coin donation. The donation presentation was scheduled for June when the social distancing regulations eased. The Student Representative Council chose St John NT as the beneficiary of this fundraiser due to their efforts in keeping the community safe. St John NT Volunteer Felix Ho was appointed as the National Youth Officer of St John Ambulance Australia. 10 St John Ambulance Australia (NT) Inc
Chair’s Report Like many organisations globally and commissioned a business forty-one years. Mr Riley retired this year we have faced some review by Deloitte to assess from the Board in November challenges, professionally, our commercial and volunteer 2019 as a Knight of the Order, economically and personally. services. This review follows the one of the highest rankings one natural conclusion of our 2017- can achieve within the Order of Few could have foreseen the 2020 strategic plan and addresses St John. As a highly respected impact of the coronavirus on our the changing dynamics of service member of our community he has communities and industry, I am delivery and technology as well provided our organisation with proud to say however, that the as the impact of COVID-19, sound knowledge and expertise, response by our organisation something which was not part of his commitment and leadership has been on cue. As the leading the initial brief at the outset of the has been invaluable in the provider of first aid and ambulance review period. development of the organisation services in the Northern Territory we are today. we have been able to reorganise As the national and Northern our operations, review our Territory response to the pandemic Last November we welcomed Mr strategies and stay in touch escalated we increased Board Hamish Baddeley to the Board. with the situation to ensure that meetings and contact with our Mr Baddeley, a practicing barrister, we could continue to deliver a executive staff and the St John brings to the Board legal expertise, premium service to our community Ambulance Federal Council to a fresh approach and experience. while managing our resources ensure that we remained informed I would like to acknowledge and corporate governance and prepared for our response, the support of my fellow Board responsibilities. the needs of our community members and the energy and and the safety of our staff. The Board’s key priorities for commitment of our Executive the 2019-2020 year included While it is disappointing to see that Leadership Team in managing the establishment of Board many of our valuable activities in our organisation through an sub-committees with independent the community were cancelled or extremely challenging period. members to ensure that our delayed, it is encouraging that the One in which we have cemented decisions are based on expertise spirit of St John NT was not lost our role as a frontline emergency and experience. We developed but redirected into learning new service provider, working with the a strategic risk register well skills, preparing ourselves for a Northern Territory Government before we moved into the surge in ambulance activity, and the Department of Health response stage of the pandemic which thankfully has so far not to ensure the safety of the been required, and adjusting community. The willingness and business priorities. enthusiasm of our volunteers and staff to adjust to the situation is Moving forward, I am encouraged encouraging and I know that by the development of a we are all in good hands. new strategic plan based on recommendations of the Deloitte Business Review including a sustainable business model to take St John NT, our staff and volunteers into the future. I would like to thank Mr Trevor Riley QC KStJ for his dedication Peter Carew AM FAICD to the St John NT Board for Chair 2019/20 Annual Report 11
CEO’s Report As emergency and first aid centres throughout the Territory The ceremony, which is steeped responders we are trained in to meet with staff and volunteers in history, provides an opportunity assessing a situation, systematically to deliver the results of our staff for our senior members to pass on checking for vital information and engagement survey, Voice 2020. the traditions of the Order to the responding. A skill that has not younger volunteers and share in The online survey was open for been lost in our response to the the spectacle of the event. six weeks from mid-January to current environment. provide our staff and volunteers I would like to thank our Deputy To say that the situation in the opportunity to provide us Prior, Her Honour the Honourable 2020 has been unexpected is with feedback on how we are Vicki O’Halloran and our Patron an understatement, as with many tracking as an organisation and Mr. Craig O’Halloran for their other organisations we have had to ways in which we can improve. involvement and ongoing support of make some tough decisions, quickly The results showed that our staff these events and our organisation. closed parts of our business and and volunteers are highly aligned As we progress with developing ask staff to change the way they to our values and believe in the our strategic plan for the next five work. For many it has been a period purpose of the organisation. They years, reviewing our service delivery of rapid change but one in which we enjoy the work they do and feel that and striving to continue to provide have explored new ways of doing their co-workers are capable and the leading first aid and ambulance things and have brought forward team orientated. Our Work, Health service in the Northern Territory, business initiatives. and Safety had improved from the I would like to thank our Chair previous survey in 2017 and staff Prior to COVID-19 being declared and Board for their guidance, my felt that they had better access to a pandemic, St John NT welcomed Executive Leadership Team for their wellbeing and support services. As on board Mr Andrew Thomas as support and our staff and volunteers an organisation, the results showed our new Director of Ambulance for their ongoing commitment to our that we still have scope to improve Services and Dr Edward Archer organisation and our community. some of our internal systems as our Chief Medical Officer. and progress our professional Both individuals bring with them development and recruitment a wealth of experience and have programs. been invaluable in our response and delivery of service as the year The Voice 2020 survey results has developed. We have also have provided us with direction on established a new Marketing and where we can improve both at an Communications Team, skilfully organisational and divisional level. led by Ms Jeannette Button, I look forward to the roll out of an responsible for increasing our action plan in the next financial Judith Barker engagement with the community year to address this feedback and Chief Executive and stakeholders through social continue to develop the strengths of Officer and traditional media, managing our organisation. our brand and increasing awareness One of the unique characteristics of of our products and services. our organisation is its connection to A number of medical emergencies the long and honourable history of reminded us early in the year the Order of St John. Unfortunately, of the importance of our PAD this year the Investiture Ceremony program, when AEDs were used was postponed until July, we did by fast thinking bystanders to save however, manage to proceed with two members of our community a “socially distanced” St John experiencing cardiac arrest. Day where staff and volunteers St John NT remains committed to could acknowledge the birth of our this program and has a vision to namesake and the commitment see these devices installed in and passion of St John volunteers public places across the Territory. across the globe. Following the removal of lockdown and lifting of biosecurity measures I was fortunate to travel to our 12 St John Ambulance Australia (NT) Inc 2019/20 Annual Report 13
Responding to COVID-19 On Wednesday, 11 March, as the World Health Organisation declared the COVID-19 outbreak a global pandemic, St John NT had already established its Incident Management Team (IMT) and a framework for addressing its response as an emergency service provider, employer, community organisation and first aid trainer. Like many organisations globally, we knew that the nature of the disease would require a protracted response, but we could not predict exactly how we would need to respond and what the overall impact would be on our organisation. By 30 June 2020, the end of this reporting period, COVID-19 still represented a significant risk to Australian healthcare and the economy. The Northern Territory had so far been spared significant caseloads and casualties, but our communities and business operations remain affected. The following provides an overview of how St John NT has responded to COVID-19 so far. 14 St John Ambulance Australia (NT) Inc
Planning & Preparation In light of the continuing escalation Initial focus for the IMT included: St John NT of COVID-19 and the emergence • Staff wellness - Personal of cases in Australia, St John NT Protective Equipment (PPE) established established the IMT on 5 March and vaccination. 2020. The IMT was, and continues a number of • Planning to respond to a to be, led by the Director of scalable incident and the workgroups Ambulance Services, as Incident prioritisation of key activities Controller taking responsibility to commence for the operations of the entire • Training staff and volunteers planning for our organisation in our response across a number of areas to COVID-19. including assisting the IMT and organisational providing alternate roles in the The Chief Executive Officer organisation in the event of high response took on the position of Incident infection levels of COVID-19 Commander operating at a senior reporting back • Releasing information to all staff level with government and partner and volunteers on minimising into the IMT. organisations both within the NT the risk of infection. and nationally. At the height of the NT response St John NT established a number the IMT met daily. of workgroups to commence planning for our organisational response reporting back into the IMT. The groups included: • Workforce • Communications • Logistics • Training • Ambulance Provision (Including the ECC) 2019/20 Annual Report 15
Emergency Service Response As the Territory’s ambulance Preparing for a potential surge in • Redeployment of four first aid service and an emergency demand for ambulance services, trainers into patient transport responder, St John NT worked St John NT brought forward services (PTS) boosting closely with the Northern recruitment and training programs these services to operate an Territory Government, emergency and reskilled staff and volunteers increased transport service services and the Council of to assist our ambulance service, including the possibility of road Ambulance Authorities to provide including: services between Katherine and a coordinated and systematic • Training of approximately Darwin if required. approach to the management of 70 volunteers across the We also introduced a variety of our response to COVID-19. Territory in the Assistance to internal communication channels St John NT implemented and Ambulance program to aid to keep our staff and volunteers operated the SWAB Car on behalf with response of ambulances informed of the latest information. of the Communicable Disease should the number of cases This included YouTube streaming Centre (CDC) and Department significantly escalated. This channels, a dedicated intranet of Health which provided in-field program also builds our page and an email hotline. COVID-19 testing to increase resilience and capacity for St John NT’s response to the capacity and reduce impact on future large-scale events. COVID-19 pandemic was operational crewing. St John NT • Recruitment of qualified and supported by the Northern crews and commanders assisted intern paramedics, ten in total, Territory Government through in the planning and execution to ensure ongoing readiness additional funding of $1million of the repatriation of Australian to respond to COVID-19. This which contributed towards training citizens from Wuhan in China included a review and the and recruitment programs. and from the Diamond Princess development of an improved cruise ship in Japan, as well paramedic internship model All of these initiatives ensured as providing support for return to assist in getting the intern that St John NT was able to Defence personnel from overseas paramedics on to operational build resilience to respond to deployment into quarantine at the crews sooner. the pandemic. Howard Springs facility. St John • Redeployment of three staff into NT paramedics also provided the ECC to become Emergency support to AUSMAT teams Medical Dispatchers (EMDs). traveling to Western Australia to support the COVID-19 response to the Artania cruise ship through fortnightly deployments. 16 St John Ambulance Australia (NT) Inc
Restrictions & Closures Bringing Business In what was an unprecedented Despite difficult staffing decisions Back situation of rapid change and to stand some staff down during As the Northern Territory uncertainty, St John NT proactively lockdown, others were able to use Government moved into Stage introduced a suite of changes the opportunity to retrain as EMDs 2 of its “Roadmap to the new to its business operations and and PTOs. normal” St John NT was pleased services on 18 March. Measures Like many businesses we to once again plan for the easing were introduced to protect the developed a new approach in of restrictions, opening centres health and wellbeing of our staff, how we got things done, identified to visitors and resuming first volunteers and patients. In order ways in which we could keep aid training and community to be able to maintain workforce business going and continue our education face-to-face. By capacity and be able to deliver connection with volunteers and 30 June 2020, first aid classes core functions and services for the the community, this included: in Darwin and Alice Springs community into the future, St John had resumed, our first aid retail NT introduced access restrictions • Volunteer meetings and centre, which had remained open to its ambulance centres, identified training moved online throughout lockdown to supply staff who could work from home • Introduction of online vital PPE, could return to onsite and reviewed locations for all training courses for staff and restocking of business first aid public first aid training. the community in infection kits, planning commenced for control and hygiene By 26 March, St John NT Event Health Services support at regrettably announced that • One-on-one training community events and Community it was cancelling all public training assessments for first aid training Education was once again able and had ceased visiting schools courses, with the remainder of to take bookings for free first aid for community education the course completed online. education in schools. due to restrictions regarding St John NT completed 150 Throughout the response St John social distancing. business critical certificates during this period. NT took the greatest care to With events closing across the ensure that our staff, volunteers • Video conferencing for Territory, St John NT volunteers’ and community remained safe. community education programs attendance at public events ceased, cadets’ training activities • Pre-ordering first aid supplies had been suspended and for the consumer market both adult and youth volunteer meetings transitioned to the online space.
Collaboration - With volunteers being able to connect with their peers across Coming Together the Territory the strength and During the COIVD-19 response comradery of St John NT was the volunteering and events reignited in a new way, by sharing team transformed the way their expertise in hosted sessions we did business. that continue to showcase their healthcare professions outside With 319 volunteers who could of St John NT. The call out then no longer meet face-to-face came for our volunteers to further the team set about keeping develop their skills to be able to everyone connected virtually with assist the ambulance service in three sessions running Territory case of a surge in the pandemic wide each week and then up and the need for extra resources. to an additional nine separate Over 70 volunteers took part in divisional sessions running. the training developed by our It was not only a new world, it Clinical Services team building opened us to new possibilities. the capacity of our workforce to continue to support the community. 2019/20 Annual Report 17
Keeping the Community Informed Like many organisations impacted by COVID-19, St John NT wound back those activities requiring close proximity contact and access to its premises. Throughout this we kept in contact with the community through: • A specific COVID-19 Advice newsletter • Print advertising • Website • Updated signage on all premises • Social media • Call centre contact with all training participants
Staying Connected Through PPE Sourced: Community Education When face-to-face first aid training “We knew it was important to and community education lessons continue teaching these skills to Over were cancelled in response to our community. The response COVID-19, St John NT adapted to Baby and Child First Aid was its delivery model to continue incredible. Parents were able to 90,000 providing lifesaving skills to attend during nap time and care masks Territorians. The Community for their babies in their own home, Education Team developed an making it a lot easier and more online learning module to teach accessible for everyone. Even parents and carer’s first aid skills now, as we’re able to resume Over for babies and children. face-to-face sessions, we hope to continue regular online sessions The online program proved to to reach more Territorians.” 3,500 be popular, with 121 families litres of hand participating in the five online – Ria Mitchell, Community sanitiser courses scheduled between Education Officer April and June 2020.
Over $80,000 worth of medical supplies and PPE supplied to Papua New Guinea in support of Covid-19 18 St John Ambulance Australia (NT) Inc 2019/20 Annual Report 19
Providing Emergency Healthcare St John NT is funded by the Northern Territory Government to provide emergency road ambulance and patient transport services including two Emergency Communications Centres to Territorians. We are located across the Territory, with ambulance stations in the greater Darwin region (Casuarina, Parap, Palmerston and Humpty Doo) as well as Tennant Creek, Alice Springs, Katherine and Nhulunbuy providing our paramedics the opportunity to work in some of Australia’s most interesting and diverse locations. 20 St John Ambulance Australia (NT) Inc
Ambulance Services Service Delivery Initiatives Leadership With 70 years’ experience up and commencing training in in the Territory, St John NT December. CRT commenced This year saw significant changes in understands the challenges in supported shifts in March but was the Operational Leadership Group delivering services across our vast delayed in reaching full operational for Ambulance Services. distances, in tropical and desert capacity due to COVID-19. Mr Andrew Thomas joined St environments to a population In October 2019, St John NT John NT as the new Director characterised by high levels of commenced operation of an Ambulance Services, moving to social disadvantage. Research additional emergency ambulance the Territory from a role as the indicates that demand for crew in Katherine. The additional Operations Manager, Limestone ambulance services is projected crew supports the continued Coast for SA Ambulance Service. to increase at an average rate growth of the region, and will Mr Thomas had previously worked of 3.6% per annum across the ensure increased availability of in the Northern Territory as an Territory from 2019/20 (ORH an ambulance service within Intensive Care Paramedic (ICP) Demand and Capacity Review), Katherine and a 150km radius with the Royal Flying Doctor with the largest increases in of the town. Service based at Yulara as part Katherine and Nhulunbuy. of the multi-disciplinary health The additional service includes Our approach aims to deliver team to provide primary health, the employment of five new an equitable and accessible emergency response, and critical staff and an investment in a new pre-hospital and out-of-hospital incident medical support to resort ambulance. These additional patient care service for all and surrounding Indigenous resources will enable St John NT Territorians using the strengths communities. He also assisted with to operate two crews seven days unique to our organisation. the provision of health care at the a week, from midday to midnight, While the 2019/20 financial year Mutitjulu Medical Centre. with an on-call component from presented many challenges in midnight to 08:00. In other changes Mr Andrew the delivery of service beyond Everingham moved from the expectations we continued to In January 2020, Duty Manager Southern Regional Manager’s build on service delivery strategies roles were introduced to the ECC position to Northern, Mr Paul to address increasing needs to support clinical decision making Bellman became the Southern and efficiencies. and resource management. These Regional Manager and Dr Edward two positions have increased In September 2019, St John NT Archer was welcomed on board as the capacity within the ECC to commenced recruitment for a St John NT’s Chief Medical Officer assist with oversight of larger volunteer Community Response (CMO). Dr Archer has experience or complex incidents, clinical Team (CRT) trial in Nhulunbuy. within emergency and retrieval input into resource allocation CRTs are comprised of volunteers medicine from within Australia and and deployment, and to provide from within the community, overseas. Andrew, Paul and Ed logistical and operational providing an initial and timely first have wide ranging experience which co-ordination across St John response in less populated and provided a depth of knowledge NT resources and with other remote areas of the Northern and diversity to the operational emergency services and Territory. Recruitment in Nhulunbuy leadership of the ambulance external health providers. resulted in eight volunteers signing operations that will assist with ongoing service improvement.
Congratulations
Andrew Naden on Jim Leigh on 30 years 25 years of service of service Andrew has been working within Jim started with St John NT Alice Springs for the past 25 in Katherine in 1989, before year and has worked on road moving to Darwin. He became and currently is in the leadership an Intensive Care Paramedic in position of Duty Manager. Over the mid 90’s and has also been the years he has been involved involved in facilitating a number with promotion of the Alice of educational courses for the Spring team and assisting with organisation. Well done Jim, support of new staff to the pictured with CEO Judith Barker Southern area. receiving his 30 year service bar. 2019/20 Annual Report 21
Clinical Services Stork Club This year has seen a review and alterations to the structure St John NT EMDs are trained to of the Paramedic Internship Program. These changes will assist in all emergency situations, further enhance the support provided to interns during their including childbirth. The Triple Zero 12-month program. (000) Stork Club recognises EMDs for their outstanding assistance in Work also continues on the upgrading of the Clinical the successful delivery of a baby Practice Manual for St John NT clinicians. This will see a over the phone. complete review and development of clinical practice and drive clinical excellence for St John NT paramedics. The In 2019/2020, St John NT Clinical Service Team have continued to provide internship received 224 calls from expectant education and in-service support for staff. Over the twelve mothers in labour and welcomed months, the following information outlines some of the four new members to the Triple achievements reached. Zero (000) Stork Club.
17 22 4 interns graduated EMDs trained new to paramedic members to the Triple Zero (000) Stork Club. 32 2 students trained across Triple Zero (000) various clinical programs Life Saver Awards
Emergency Communications Centre Training
Certificate IV Ambulance Certificate III Ambulance Communications (Dispatch): Communications (Calltaking):
Completed: 4 Completed: 6 (January 2019 Intake – Completed January 2020) (July 2019 Intake – Completed December 2019)
In progress: 7 In progress: 5 (April 2020 Intake) (January 2020 Intake) 22 St John Ambulance Australia (NT) Inc
Keeping us on CRT Vehicle Our Fleet the Road St John NT Workshop completed the CRT vehicle for Nhulunbuy. This financial year, the St John NT The platform is based on the mechanical workshop produced Subaru Outback light fleet. nine new replacement or project The role of CRT is to provide vehicles consisting of four support to remote communities emergency response ambulances, in times where there is no Critical two PTS vehicles and three special immediate emergency ambulance response units project vehicles. 3 resource available. CRT will This year saw the introduction also be available to assist single First response of the new Mercedes Benz responders and emergency 8 vehicles VS30 Sprinter, with new features ambulance crews in rural and including: keyless start, electronic remote areas. 4x4 handbrake and 360 degrees 9 ambulances reversing camera. The VS30 has advanced emission systems to Emergency reduce the environmental impacts, 33 ambulances and will now be the standard vehicle platform for PTS and Patient transport emergency response vehicles 5 vehicles in years to come. 2019/20 Annual Report 23
Patient Satisfaction Survey “The paramedics were Each year St John NT participates in a national survey through the very calm and explained Council of Ambulance Authorities to gauge our patients’ level of everything going on which satisfaction with our ambulance service. calmed me. Very friendly The survey provides us with valuable insight into areas of our paramedics.” operations that meet your expectations or may require special attention and/or improvement. In essence, it gives us an indication of how well “I felt safe and secure in we are serving and caring for our community in the Northern Territory. their hands; they clearly Respondents to the 2020 survey indicated: knew their job and I have had the blessing of were overall satisfied with the encountering as a patient 97% ambulance service, up 2% from 2019 have left me in awe and admiration of their profession.” found the assistance provided by the 92% EMD was helpful “Ambulance officers were very caring and careful. My husband regarded the provision of care as was unconscious. Came 97% good (93% very good) good after being placed in the ambulance. Officers monitored him all the way. trusted and were confident in the 96% Based on my experience level of care provided I’m satisfied, I couldn’t ask for more in fact, I’m thankful for their help.” 96% felt that the explanation by the paramedic of service provided was clear 24 St John Ambulance Australia (NT) Inc 2019/20 Annual Report 25
At the Heart of the Community St John NT volunteers provide first aid services to build resilience and public safety. Beginning as young as eight-years-old, all St John NT volunteers learn lifesaving skills and dedicate their time to supporting the Northern Territory community. 26 St John Ambulance Australia (NT) Inc
The Territory’s Trusted Event Health Service Provider This year the Event Health right clinical cover. Every event With the continual growth of Services team provided support to we support was reviewed, from events in the Northern Territory, community organisations at 531 campdrafts and rodeos across the the need to expand our volunteer events despite the cessation for Northern Territory, to the Garma base was essential this year and three months due to COVID-19. Festival of Traditional Cultures a recruitment drive was launched We have focussed on our in North East Arnhem Land and inviting new members to join and community and their needs, the Red Centre NATS in Central ‘Build their Story’ with us. We ensuring that we provide the Australia all the way through to our highlighted and shared the stories best possible coverage with the youth members’ favourites The of many of our current members, Teddy Bear’s Picnic and Geekfest! explaining why they joined and demonstrating how many have The review quickly identified the gone on to work in the healthcare need to transform the way we industry. Since November we have worked and saw the realignment seen 87 new members join across of roles within volunteering and the the Territory and we welcome introduction of three Volunteering them all to the St John NT family. and Event Coordinators, Ria, Alisha and Maria who work with all of our clients in the community, volunteers and ambulance services to ensure the safe smooth running of the Territory’s best loved events. 2019/20 Annual Report 27
Accessibility of Nationally Recognised Training Training for all 45 courses were facilitated for volunteers across Volunteers the Northern Territory with 310 attendees St John NT volunteers are highly trained clinicians who are required to undergo nationally recognised training and annual clinical skills assessment to ensure their skills are current and they are equipped 22 12 to treat a wide range of injuries and illnesses. With members across the Territory, one of our greatest 1 challenges of recent times has been our capacity to provide equal 2 accessibility to training regardless 1 2 5 of their location. In October 2019, the St John NT Board committed to the Provide First Aid professional development of our volunteers by funding a 12-month Provide Advanced First Aid training and development role Child Safety Training through the Endowment Trust Pain Management which has allowed the volunteering Certificate II Medical Services First Response and events department to ensure our volunteers receive the highest Certificate III Basic Health Care quality and equitable training. Certificate IV Leadership and Management Using technology, we have blended our training to be delivered in a mixed mode with our facilitators, participants and subject matter experts coming together virtually, enabling us to run courses more frequently and increase the clinical level of our volunteers especially in the regions. 28 St John Ambulance Australia (NT) Inc 2019/20 Annual Report 29
BERT Investiture 2020 The Bicycle Emergency Response The following recipients 2nd Bar - 20 Years Team (BERT) was piloted in 2019 were awarded promotions Paul Berry OStJ at several large-scale events in and admissions to the Order of the Top End region. Providing a St John in 2020, due to pandemic Christopher Trotter MStJ first aid response unit on mountain restrictions the Investiture bikes, BERT is designed for Ceremony was postponed 1st Bar- 15 years large scale events and activities until July 2020. Julie Murray MStJ to provide an expedient, safe response, stabilisation and Promotions Felix Ho appropriate patient care to Frank Dunstan CStJ Mark Ferguson OStJ incidents requiring medical assistance. Patrick Murray CStJ Mandy Paradise OStJ The BERT model allows faster Brian Ch’ng OStJ Sarena Crossing MStJ response times to get to injured Justin Hankinson OStJ or ill members of the public, the Service Medal - 10 Years ability to bypass traffic and other Fran Kilgariff OStJ obstacles, access to difficult areas Admissions and a more obvious presence to Melanie Bramley MStJ Ashlee Elton both the event organisers and Melissa Crompton MStJ Brett Devitt MStJ the public. Kristy Howard MStJ Krystal-Rose Kent MStJ All volunteers undergo rigorous training for fitness and road safety John Robinson MStJ Jaime Rowley and must be at first responder or Benjamin Rowley MStJ Janet Powick advance responder clinical level. The interest for joining this team Benjamin Rowley MStJ Priory Vote of Thanks has been overwhelming and Jeffrey Doggett MStJ we are looking forward to the David Cvrin next intake. Melanie Bramley MStJ Volunteer Service Medals Brett Butler MStJ and Bars Grand Prior Badge 3rd Gilt Bar - 40 years Bradley Pitt Lesley King DStJ Luke Tuckey Peter Poole KStJ Charlotte Bramley 2nd Gilt Bar - 35 years Sarah Brown Angelina Butler DStJ Patrick Irwin
3rd Bar - 25 Years Patrick Murray CStJ Glen Auricht OStJ 30 St John Ambulance Australia (NT) Inc 2019/20 Annual Report 31
Caring for Territorians As a self-funded charity, St John NT’s commercial activities including first aid sales, nationally accredited training and our mechanical workshop support the development and training of our dedicated volunteers, provide free First Aid in Schools and community support at events across the NT. 32 St John Ambulance Australia (NT) Inc
First Aid Training St John NT is committed This technology enables both Where we delivered first aid to building a more resilient instructors and trainees to more training in 2019/2020: community by offering a variety effectively monitor and review of nationally recognised training CPR performance, increasing the Darwin
courses in partnership with St efficiency and value of training Litchfield John Ambulance Australia (RTO time, meaning: 88041). Learning these lifesaving Hayes Creek Trainers are able to: skills allows Territorians to react Kakadu • More effectively facilitate and respond to emergencies of Jabiru all kinds, greatly improving patient training for individuals and outcomes. In addition to standard high-performance teams Gunbalanya first aid and CPR courses, the • Assess performance results of Katherine
highly skilled St John NT first aid multiple individuals in real-time Ngukurr trainers also provide training in • Provide a team debrief while Alice Springs mental health first aid, remote area also focusing on individual first aid, low voltage rescue and performances Tennant Creek other specialty courses. Students are able to: Hermannsburg In 2019, St John NT introduced • Adjust their technique to Nhulunbuy Laerdal QCPR® (Quality Cardio ensure effective CPR is being Tiwi Islands Pulmonary Resuscitation) manikins performed for CPR training. These manikins Minyerri • Receive feedback on efficiency use top-of-the-line technology Wadeye rate of CPR to provide real time feedback via Maningrida Bluetooth on the students’ quality • Feel confident that they of CPR. Students experience are performing within the Borroloola appropriate chest resistance and recommended parameters- Robinson River new fully kitted vehicle. are able to see the chest rise Yirrkala during ventilation. Lajamanu
Bulman Weemol
Life-saving AED Installed at Darwin Waterfront A public access defibrillator, also referred to as an AED (Automatic External Defibrillator), was installed at the Darwin Waterfront in December 2019 just weeks after a member of the public, Mr Peter Brady, experienced a cardiac arrest in the Waterfront precinct. Mr Brady credits his life to the early defibrillation provided by several off-duty nurses and the Waterfront lifeguards. Had the off-duty nurses been unable to locate an AED, Mr Brady would have faced a different fate. The AED, is sponsored by the City of Darwin as part of St John NT’s aim to have 1000 public access defibrillators installed across the Territory by the end of 2021. 2019/20 Annual Report 33
First Aid Sales AED/PAD Program St John NT offers an upkeep of first aid kits and Over 200 AEDs have been extensive range of first aid kits, supplies, businesses that schedule supplied into businesses across consumables, and AEDs as well a St John NT restocking service the Territory this financial year, as medical and rescue equipment in the recommended time frame including 43 Public AEDs supplied for personal and business use. receive the service at no cost and to remote and rural communities As part of its commitment to only pay for the updated supplies. across the Territory. building a more safe and resilient In addition to supplying first aid Over 320 AEDs are now registered community, St John NT also equipment across the Territory, with the St John First Responder offers a free First Aid Ready this year saw us with the added app in the NT and the Triple Zero assessment for businesses role of ensuring sufficient PPE (000) ECC. throughout the Territory. The First supplies to keep our frontline Aid Ready assessment determines and office staff safe as well as the businesses level of risk and becoming the premier provider recommends the appropriate of PPE equipment to our first number of first aid trained staff aid customers. based on the business’ unique activities. The assessment also Driven by the demand for PPE includes a recommendation and our PAD program, St John for first aid restocking service NT recorded an increase in sales schedule. To encourage the over the previous financial year of over 25%. 34 St John Ambulance Australia (NT) Inc
First Responder App Territorians can now quickly locate an AED in an emergency, greatly improving the chances of survival for cardiac arrest patients, through the free St John First Responder mobile app. Developed by St John WA, the life-saving app locates nearby AEDs at the push of a button and uses GPS- assisted information to help in an emergency situation. The app can be used to call Triple Zero (000), provide the precise location of the call to the EMD, locate the nearest hospital, access crucial first aid information, and display the location of all nearby AEDs.
Mechanical Workshop St John NT maintains its ambulance fleet through two fully qualified professional mechanical and fleet service centres in Darwin and Alice Springs. This high- quality service is extended to the broader community through a range of services for privately owned and business fleet vehicles, ranging from repairs and motor vehicle registration (MVR) checks and approvals through to vehicle modifications and specialised builds for fleets across the Territory. 2019/20 Annual Report 35
NTG Remote Health installation of high-quality beam BUS 4x4 Partnership torches, central locking, reverse Contract camera, GPS tracking device The St John NT mechanical workshop has successfully As the successful tenderer for the and satellite phone installation. achieved Northern Territory dealer fit-out of Central Australian and Other improvements include status as the sole supplier and Top End Health Services (CAHA installation of an additional door fitter of Bus 4x4 conversions. The and TEHS) Primary Health Care on the passenger side so that first of the conversions to a 300 remote ambulances, St John clinicians are no longer required series Hi-Ace bus was sold to NT delivered the first ambulance to climb in and out of the rear of the Northern Land Council (NLC) fit-out under the new contract to the ambulance, improved internal in May 2020 as the first of five in Maningrida Health Centre in and external lighting, improved the NLC fleet. This partnership June 2020. external signage, and enhanced storage capacity for emergency also provides St John NT with the The new ambulance fit-out equipment. capacity to introduce the platform incorporates recommendations into our own fleet. from the Remote Area Nurse The vehicle is the first of many to Safety Review, including build over the five-year contract. 36 St John Ambulance Australia (NT) Inc 2019/20 Annual Report 37
Our People St John NT comprises of over 600 staff and volunteers. Our people are dedicated to helping members of the community and proud of the long history St John NT has had in the Territory as an ambulance service and its connection to the internationally recognised Order of St John. In a recent survey, 92% of staff and volunteers indicated that they enjoy the work they do, 73% are proud to tell others where they work or volunteer and 77% felt highly aligned to the values of the organisation. 38 St John Ambulance Australia (NT) Inc
Workforce Details Our Volunteers
Departments Age groups Ambulance 16 Corporate 46 5 24 Juniors – 8-12 Event Health and Youth/Cadets 12-17 24 Comm Education 143 18 – under 26 First Aid Training 46 222 and Sales 26 and over Workshop Total 319 73 Total 291 Gender
48% 52% Female Male
Female by age
3% Under 30 15% 27% 30-39 St John NT Executive 40-49 Leadership Team 25% 50-59
30% 60 and over Left to right: Andrew Thomas Director Ambulance Services, Ali Malik Chief Financial Officer, Annette Male by age Plowman Director Volunteering, Events & Community Education, Judith Barker Chief Executive 10% Officer, Simone McInerney Human 17% Under 30 Resources Manager and Peter 19% 30-39 Sargeant Director Commercial 40-49 Operations. 50-59 33% 21% 60 and over 2019/20 Annual Report 39
Our Values • Integrity - acting honestly and reliably when delivering our services • Respect - treat our people with respect at all times: ourselves, our colleagues, our members and all the people we support • Quality - highest quality service delivery, training, development and clinical standards • Dedication - actions are undertaken with commitment, enthusiasm and loyalty protecting our people, our patients and the environment • Compassion - caring about all members of the community
Voice 2020 Overall results: St John NT launched its second Engagement Wellbeing Progress staff engagement survey to all staff and volunteers in January 2020. The survey was open for six weeks and was aimed at collecting feedback from staff and volunteers on ways in which 70% 68% 48% St John NT met respondents’ satisfaction or could improve. The survey was based on a core set of questions drawn from the Voice Engagement Survey and Results of the survey were presented to staff and volunteers at a number of tailored questions workshops across the Territory, feedback from the workshops specific to St John NT. The survey is being developed into an action plan for implementation. compared the organisation’s results to the 2017 survey and an industry average and was measured against three key outcomes: staff engagement, wellbeing and organisation progress. Overall, the survey achieved a response rate of 51% based on the completion of 244 surveys from a targeted population of 479. 40 St John Ambulance Australia (NT) Inc
Wellbeing & Support Our service, by nature deals with 2019/20 Highlights include: situations that are more likely to place employees in a position of dealing with confronting 48 Managers and 70 incidents recorded on situations, eighteen months in supervisors received Significant Event Register, from the launch of the St John Trauma & Resilience 281 peer support NT Mental Health and Wellbeing Training contacts received Strategy we have seen significant progress in the delivery of key objectives to improve the mental 9 service 387 peer support health and wellbeing outcomes agreements with contacts received for our organisation. mental health professionals The three-year strategy aims to be holistic in its approach to Bystander identifying risks to mental health cards developed Improved consequences, reducing barriers for members of the resiliency scores to support, providing education public with how to from 27.8 to and training, and strengthening seek help information 31.6 for RAW mental health and wellbeing in case they have Mind Coach partnerships. been traumatised program by events they have The program is designed to experienced Identify early signs and symptoms of our staff and volunteers needing support and providing options for assistance when it is needed most.
“Being involved in the peer support program has been an empowering and enlightening experience. The skills and knowledge that I have learned, not only enable me to continually provide assistance and support to my work colleagues and peers, but have also provided me with the ability to better reflect on my own personal development.”
– St John NT Peer Support Officer 2019/20 Annual Report 41
Professional HR Information Reconciliation Development System Taken Online Action Plan Framework St John NT’s Human Resource The Reconciliation Working Information System, Connx, has Group was reformed with St John NT has commenced been introduced to streamline 12 members from across the the roll out of a new Professional human resource management organisation in 2019/20. The Development Program aimed at processes from paper based group continues to work through creating transparent and honest processing to online. The system a number of initiatives with a communication and feedback was designed to meet the focus on education and training between employees and their evolving needs of the workforce of our people. A final draft of managers. Training in the new to increase efficiencies, reduce the Reconciliation Action Plan program consisted of one half transitional processing and better has been submitted to day and six full day training equip managers and employees Reconciliation Australia. sessions on core components with access to their information. of the Professional Development The system supports the roll out Framework for line managers. of the Professional Development Framework and the Recruitment Strategy. 42 St John Ambulance Australia (NT) Inc
2019 Excellence Awards Recipients of the 2019 Rotary Darwin, where he has built strong Emergency Medical Dispatcher Club of Darwin Sunrise Paramedic professional relationships and links of the Year Lana Harman of the Year and the St John with the community. Patient Transport Officer of the NT Excellence Awards were “It was an honour to be named the Year Benjamin Rowley announced at Parliament House 2019 Paramedic of the Year,” Mr. in November 2019. Junior Volunteer of the Year Reynolds said. “I work alongside Sophie Ferguson Now in their twentieth year, the amazing colleagues every day awards are testament to the and I feel humbled to have been Peter Falkland Youth Leader valuable role our St John NT recognised by the community Jaime Rowley plays in the Territory. Be that our and my peers.” Adult Volunteer Division of the response and attendance at a Year Darwin Adult Division Triple Zero (000) call, volunteers 2019 Recipients: at a major event or first aid Operational Support Member New Practitioner of the Year training in schools, the St John NT of the Year Rod Hocking, Rebekah Tierney family is committed to caring for Valma Eaton people and being there when the Paramedic of the Year Southern Cadet Division of the Year community needs us most Region Amy McCaffrey Humpty Doo Combined Division 25-year-old Aaron Reynolds was Paramedic of the Year Northern Adult Volunteer of the Year named Rotary Club of Darwin Region Aaron Reynolds Vincent Mankelow, Megan Smale Sunrise Paramedic of the Year. Paramedic of the Year Aaron joined St John NT in 2016 Cadet of the Year Aaron Reynolds after completing his Bachelor Ruby Ballantyne of Paramedicine through the St John Excellence in Service University of Tasmania and has Maria Vescan worked in both Katherine and 2019/20 Annual Report 43
Women in Leadership Working with our peak body, the We currently have 50% Council of Ambulance Authorities, representation of women on our St John NT marked International Executive Leadership Team, our Women’s Day by celebrating Duty Managers overall currently sit and recognising the contribution at 45% (60% in Darwin and 20% women are making towards in Alice Springs) while the ECC ambulance services across has 60% representation of Australia, New Zealand and female staff. Papua New Guinea. “International Women's Day is Each state and territory nominated about unity, celebration, reflection, women in their service, including advocacy and action, please paramedics, emergency join me in thanking the women communications and corporate, who have been willing to lead by who demonstrated strength and example and make a valuable perseverance as role models to contribution in delivering our the workforce. service to the community.” In announcing the NT recipients, The 2020 NT recipients are: CEO Judith Barker said “As a Jhouanna Maya (pictured right), woman in leadership it is pleasing Katrina Smith, Nicole Johnston, to see that our position on gender Sara Gleeson, Shaye Quinlaan parity is improving. and Taleaha Dawson.
Years of Service Congratulations and thank you Years of Service • Natalie McKeen to the following staff for your • Rhys Dowell ongoing commitment to our 30 years • Robyn Orchard organisation. • Jim Leigh • Simon Hales 2020 National Service 25 years • Stuart Allison Medals • Suzanne Heale • Andrew Naden The National Service Medals • Tracey Ramm were awarded to the following 20 years recipients in 2020: • Antoni Kwiatkowski 5 years • Belinda Novak • Phillip McHugh • Donna Peters • Andrew Naden • Daniel Sanderson • David Cowan 15 years • Danielle Leslie • Toby Bugter • Alice Crooman • Glen Imber • Daniel Mcmillan • Isabel Burnup • Jaime Rowley 10 years • Katherine Wheeler • Aaron Brooks • Katrina Smith • Brock Hellyer • Leanne Castro • Donald Murfett • Marlo Urquhart • Jeffrey Buteux • Orest Zadvirnyy • Kylie Gullefer • Steven Schrieke • Mary-Anne Browell • Thomas Berry 44 St John Ambulance Australia (NT) Inc
The Order of St John in the NT 2019/20 Annual Report 45
St John Day Vale Every year on 24 June, St John Valerie Asche staff and volunteers around the world celebrate the birth of their AO DStJ namesake, St John the Baptist. Appropriately named St John 27/02/1927 – Day, this date also marks the day 27/08/2019 in which the St John Ambulance First Patron to be Brigade was established in appointed Dame of the 1887. The day is typically Order of St John of commemorated with a procession Jerusalem (DStJ) in the and special service recognising the Northern Territory. work done by St John volunteers across the globe. Survived by her loving husband Mr Austin Asche This year however, COVID-19 AC QC KStJ and their social distancing regulations family. resulted in the St John Day celebration looking a little different A dedicated volunteer than the preceding years. The with St John NT and the Colour Party and the Cadet Colour wider NT Community. Party attended a special service at Thank you for your Christ Church Anglican Cathedral tireless contribution in Darwin while other members and leadership in our across the Territory were invited to community. join the service via a livestream for the first time in St John NT history.
The Order of St John
DEPUTY PRIOR Mrs Lesley Iris King DStJ Mr Brian Ch’ng OStJ Mr Mark O’Shaughnessy Mrs Makaylia Ravlich MStJ Her Honour the Mrs Angela Butler DStJ Mrs Mandy Langdon OStJ MStJ Mrs Lee Payne MStJ Honourable Vicki The Hon. Sally Thomas Miss Susan Joy Cooper Mr Bruce Garnett MStJ Mrs Sue-Ellen Skinner O’Halloran AO DStJ AC DStJ OStJ Mr Steve Rudder MStJ MStJ Mrs Roslyn May Jones Mr Aaron Brooks MStJ Mrs Tracy Watts MStJ PATRON COMMANDERS CSTJ OStJ Mr Brett Butler MStJ Mrs Donna Marie Peters Mr Craig O’Halloran Mr Stephen Baddeley CStJ Mrs Lenaire Keatch OStJ Mr Rhys Dowell MStJ MStJ KNIGHTS OF GRACE Mr Ross Coburn CStJ Mrs Patricia Frances King Mr Brett Devitt MStJ Ms Kate Owen MStJ Mr KJA (Austin) Asche, Mr Craig Garraway CStJ OStJ Mr Andy Bruyn MStJ Ms Regina Seller MStJ AC, QC, KStJ Mr Roland Chin CStJ Ms Debbie Garraway OStJ Mr Christopher Trotter Mrs Rosemary Mooney Mr John Anictomatis Mr Michael McKay Ms Christine Turner OStJ MStJ MStJ AO KStJ AM CStJ Mrs Kimberlee McKay Mr Jeffrey Doggett MStJ Ms Julie Murray MStJ Mr Ted Egan AO KStJ Mr Patrick Murray CStJ OStJ Mr Benjamin Rowley MStJ Ms Nerissa Brumby MStJ Mr Tom Pauling Mr Frank Dunstan CStJ Mrs Kelly Raven OStJ Mr John Robinson MStJ Mrs Leanne McGill MStJ AO QC KStJ Mrs Dawn Bat CStJ Ms Frances Kilgariff OStJ Mrs Doreen Thelma Kerr Ms Sarena Crossing MStJ Mr Stephen Richard Peers Mrs Marie Hardy OStJ OAM, JP KStJ OFFICERS MStJ Ms Krystal-Rose Kent Ms Mandy Paradise OStJ MStJ Mr Peter James Poole Mr Grant Keetley OStJ Mrs Ellen Theresa Pitts MStJ Ms Sue Gullary MStJ KStJ Mr Phillip Langdon OStJ MEMBERS Miss Lucy Freda Cooper Mrs Melanie Bramley MStJ The Honourable Justice Mr Frank Haydock OStJ Mr Simon Spillett MStJ Trevor John Riley, KStJ MStJ Ms Melissa Crompton Mr Paul Berry OStJ Mr Rodney Hocking MStJ Mr Duncan McNeill KStJ Ms Romaine Oorloff MStJ MStJ Mr Glen Auricht OStJ Mr Richard Skinner MStJ Mr John Hardy AO KStJ Mrs Sylvia Klonaris MStJ Ms Kristy Janssen MStJ Mr Greg Payne OStJ Mr Martin Scaife MStJ Mrs Vicki Macmillan MStJ DAMES OF GRACE Mr Mark Ferguson OStJ Mr Mark Cullenane MStJ Ms Donna Stone MStJ Mrs Tessa Pauling DStJ Mr Warren Purse OStJ Mr Geoffrey Kain MStJ Ms Sonya Arnold MStJ Ms Nerys Evans DStJ The Very Reverend Dr Dr Arun Mahajani MStJ Mrs Kay Gargett MStJ Mrs Jeanette Anictomatis Keith Joseph PhD OStJ Mr Paul Maybank MStJ Dr Janice Schmitzer MStJ DStJ Mr Justin Hankinson OStJ Mr Ronald Owen MStJ Mrs Marcel Clark MStJ 46 St John Ambulance Australia (NT) Inc
Thank you 2019/20 Annual Report 47
Sincere thanks for the kind donations and support we have received Donations throughout the year. We acknowledge that some of you wish to remain anonymous and are not listed below. Your support, big or small, helps Adam Johnson us to provide quality care for Territorians. Basil Bampton Ben Rowley Grants Awarded Bendigo Bank Brett McKenna Christmas In Darwin Association Darwin Lions Beer Can Regatta Committee Northern Territory City of Darwin: Darwin Motorcycle Club Government: Community and Environment Desma Rooney Community Benefit Fund Vehicle Grant - $5,000 for the City of Frank Dunstan Darwin AED Project. Gift – RAV4, CRT Nhulunbuy / Marjorie Gill Volunteer Division Mark Mannering Community Benefit Fund Minor Palmerston Regional Grant – $15,000, 5 x ZOLL Pro Business Association AEDs for volunteer vehicles Patricia Magee Palmerston Youth Activities Grant Peter & Elizabeth Rintel – $10,080, 4 x Provide First Aid courses in Palmerston in school Pine Gap Public Duty holidays Precision Group NT Office for Youth Quick Response Robert Christopher Rees Grant – $2,000, Cadet Ross Park Primary Competition (rolled over to 2021) School Community Benefit Fund Major Simply Crafts Grant - $100,000, PAD Project Tennant Creek Phase 2 Memorial Club Terence Turner Winston Caldwell
During our response to COVID-19 special thanks goes to: Carlo Randazzo, Randazzo Property Group - for the provision of a training venue Paul Smith, Northern Maritime & Industrial Services Pty Ltd – for rent relief at our retail and storage facility at 416 Stuart Highway, Winnellie. BP – for $36,000 of fuel cards to assist in the costs of running our ambulance and swab cars. 48 St John Ambulance Australia (NT) Inc
Our Board
Peter Carew AM FAICD Roland Chin FCA FCPA CStJ Fran Kilgariff AM FAICD OStJ Chair Treasurer Secretary Peter has a long association Roland Chin joined the board Fran has had a long history of with St John NT from his work of St John NT as the Treasurer community involvement in the in the late 80’s as a supporting in 2002 and between 2015 and Northern Territory. She was born in contractor in the electronics and 2018 and was the NT Chair until Alice Springs and educated both communications fields. he returned to the position as there and in Adelaide, and has a treasurer at the 2018 AGM. He comprehensive understanding of With a background in business has proven to be an exemplary the opportunities and difficulties of development and management Board Member. He is an integral operating in the NT. Peter ran a successful NT business member of the Board as he has for 25 years before moving to Her community involvement played a pivotal role in the financial resource sector asset management has included being Mayor of success of the organisation. Being and then senior Northern Territory Alice Springs for eight years and a long term Territorian and recently Government positions in business she is currently the Chair of the retired Partner of KPMG, Roland’s and related areas. Olive Pink Botanical Gardens vast knowledge and corporate in Alice Springs. She is also a His community involvement experience has been of enormous Commissioner of the Northern includes board positions assistance to our organisation. Territory Planning Commission with Chamber of Commerce In addition to his Board duties and a Director of the Board of and various industry training and active participation as an NT Venture Housing. She has been organisations to NGO’s including representative on the National St a Director on the Board of St Employment and Training Authority, John Sub Committees, Roland John NT since 2004. Northern Territory University, has continued to support the Menzies School of Health Fran has qualifications in volunteers of the NT by attending Research, Group Training NT, Radiography, Prehistoric and involving himself in as many of Australian Technical College Darwin Archaeology and Teaching and their activities as he can. and Australian Institute of Company has worked in many different areas Directors amongst others. Roland has made a significant and positions in the Territory. contribution to St John NT Peter is a Fellow of the Australian Fran was appointed a Member of over the past seventeen years Institute of Company Directors the Order of Australia (AM) for her and his dedication, knowledge and has graduated their well- services to local Government and and experience that he known Company Directors Course contributions to the social and provides is exceptional and and Advanced Directors Course. economic development of Alice worthy of recognition. Since Peter was appointed Member of Springs. She is also a Fellow his commencement on the the Order of Australia in 2003 for of the Australian Institute Board, Roland has provided services to the community through of Company Directors. valuable insights and stability for development of trade links and management and his Board peers. vocational training in the In planning for the sustainable Northern Territory. future of St John NT, Roland is a valuable asset, using his local knowledge and highly regarded corporate status in the Territory for the benefit of the organisation. 2019/20 Annual Report 49
Robert Kendrick GAICD Terri-Ann Maney GAICD Hamish Baddeley BA, LLB Ordinary Board Member Ordinary Board Member Ordinary Board Member Rob joined the Northern Territory Terri-Ann has lived in the Territory Hamish joined the board of St Police Force in 1982 and worked for just over 20 years and has John NT as an ordinary board across the Territory in rural remote extensive experience across member in 2019. and urban locations. In 2002, numerous sectors including Hamish obtained a Bachelor of he served in East Timor with the education, business, not-for- Laws (First Class Honours) from United Nations Police and was profit, community based and Sydney University and practiced Commander for Darwin Region Government organisations within as solicitor in commercial litigation between 2008 and 2011, also the Northern Territory. She in Sydney and London from 2007 serving as the Regional Disaster has a proven track record of until he relocated to Darwin in Controller during this time. working within member-based July 2016 (where he grew up). organisations. Between 2011 and 2014, Rob On relocating to Darwin, Hamish was in the Northern Territory Qualifications across Leadership, was called to the Northern Government Public Service where Marketing and Governance she Territory Bar where he practices he became Chief Executive Officer has extensive networks and as a barrister at William Forster for departments that focussed a respect within the business Chambers and advises and on regional development and community that has seen her appears in a wide range of indigenous advancement. Rob’s enjoy many successes. She litigious matters in various qualifications include a Master of has helped grow the Director Tribunals (predominantly NTCAT), Public Policy and Administration. Community within the Northern the Darwin Local Court, the Territory through her role with As well as St John NT, Rob Northern Territory Supreme Australian Institute of Company is a Director of the Larrakia Court and the Federal Courts. Directors and more recently with Nation Aboriginal Corporation, Aboriginal organisations. She has a member on the Emergency held a variety of board roles in the Medicine Certificate and Diploma Territory including Government Committee of the Australasian and not-for-profit sectors. College of Emergency Medicine as well as a member of a number Terri-Ann strongly admires the of Northern Territory Government work of St John NT and as a way boards and committees. of giving back to her community is proud to be a volunteer Board Member for St John NT. Her drive is to ensure St John NT is governed well for the future sustainability of the organisation as it plays such a critical role in the community. 50 St John Ambulance Australia (NT) Inc
Treasurer’s Report Discussion and Analysis of Financial Report Information on St John Ambulance Australia (NT) Inc. and its Controlled Entities for the Concise Financial Report The concise financial report is an extract In accordance with AASB 10: from the financial report for the year Consolidated Financial Statements, the ended 30 June 2020. The financial report Association’s Management Board has and disclosures in the concise financial determined that the Association is the report have been derived from the 2020 Parent entity of St John Ambulance Financial Report of St John Ambulance Australia NT Holdings Pty Limited and Australia (NT) Inc. (St John NT) and its The St John Ambulance (NT) Endowment controlled entities. The concise financial Trust as it has control over these entities. report cannot be expected to provide As such, the Financial Statements have as detailed an understanding of the been prepared to depict consolidated financial performance, financial position financials in addition to the Association’s and financing and investing activities of financials. St John NT as the full financial report. Dollar values in all financial schedules A copy of the full financial report and are reported to the nearest $000’s as auditor’s report will be sent to any indicated. Dollar values reported in member, free of charge, upon request. commentary and text notes are The discussion and analysis is provided reported to the nearest dollar. to assist members in understanding the concise financial report. The discussion and analysis is based on the St John NT financial report and the information contained in the concise report has been derived from the full 2020 Financial Report of St John NT. 2019/20 Annual Report 51
Statement of Profit or Loss and Other Comprehensive Income – St John NT
Revenue and Cost of Sales While other departments • Depreciation expense increased experienced a drop-in revenue, by an additional $1.4m; Ambulance COVID-19 drove demand for • Property rental costs personal protective equipment and reduced by $1.2m; Northern Territory Government other first aid supplies. Revenue • Finance lease costs are (NTG) Funding for First Aid Sales grew by 26% up by $376k; Funds received from the NTG for year on year to total $2.56m, the provision of road transport contributing to a 21% increase in • Net increase in expenditure ambulance services in designated net profit to total $590k. totalled $154k. Northern Territory regions during Workshop operations experienced A reduction in consultancy the 2019/20 financial year totalled a sharp decline in revenue and and legal fees, and computer $34,088,128. net profit, down year on year by expenses have predominately Transport Revenue 21% and 92% respectively. The contributed to administration result is predominately driven by costs decreasing by almost $200k Transport revenues ended the year the later than expected awarding or 7% from last year. Marketing slightly lower year on year totalling of the remote health build costs have also reduced by $18.63m. Prior to COVID-19, government contract in November. $68k due mainly to a reduction transport revenue was on track to The effect of COVID-19 did affect in promotional expenses. There end the year 5% higher year on operations logistically as materials have been no other significant year but as States and Territories used to complete these builds movements in expenditure. went into lock down ambulance were delayed but also seen public transport activity dropped servicing bookings reduce by Statement of Financial significantly. 20% during the last quarter of the Position and Cash Flows financial year. Volunteer First Aid Services and The decrease in net cash during Commercial Operations the year is predominately due Expenditure to the pay out of employee The Volunteer operating deficit Personnel costs increased by leave entitlements on employee totalled $1.09m, which normalised 5% year on year to a total of resignations, totalling $683k. somewhat in comparison to last $34.84m. Contributing to this year’s deficit of $142k. Obvious Trade Creditor & Other increase was the introduction Payables at the end of variances to the current year result of a new ambulance crew in include the absence of federal 2019/20 have increased due Katherine, established early to additional accruals, including grants and bequests, which in the 2019/20 financial year, totalled $790k in the prior year. the payroll accrual and revenue costing $675k. Wages paid in the in advance liabilities. Event health services revenue 2020/21 financial year, relating totalled $378k, a reduction of 28% to the current financial year, Leave provision increases reflect year on year and can be directly were accrued for and totalled a growing and stable workforce attributable to COVID-19 where $207k. Amongst consideration achieving entitlement triggers for we seen the cancelation of all is COVID-19, response long service leave entitlements. events scheduled between April preparedness was increased As mentioned earlier, another to June 2020. to maintain staffing levels above contributing factor to the increase First Aid Training operations were our standard rostering which in leave liability is the lack of leave heavily impacted by COVID-19 resulted in a significant reduction taken by staff in the second half of and meant the closure of all in leave taken and an increase in the financial year, as paramedical training courses between April to employee entitlement liabilities preparedness was priority. June 2020. Year on year revenue and expenses. Statement of Changes reduced by 25% totalling $1.33m. The application of AASB 16 in Equity The last quarter of the financial Leases has meant the realignment year has historically been a of various costs and had the Changes in Equity are attributable strong performing period for the following effects on 2020 to the Total Comprehensive department and an estimated expenditure: Income for the financial year. $272k of revenue was lost during lock down restrictions. 52 St John Ambulance Australia (NT) Inc
Statement by the Management Board
30 June 2020 In our opinion – a. the concise financial report of the Association for the year ended 30 June 2020 as set out on pages 53 to 59 complies with Australian Accounting Standards AASB 1039: Concise Financial Reports; b. the concise financial report is an extract from the full general purpose financial report for the year ended 30 June 2020. The financial statements and specific disclosures included in the concise financial report have been derived from the full general purpose financial report; c. the concise financial report cannot be expected to provide as full an understanding of the financial performance, financial position and financing and investing activities of the Association as the full general purpose financial report, which is available on request; and d. there are reasonable grounds to believe that the Association will be able to pay its debts as and when they fall due. Signed for and on behalf of the Management Board of the Council of St John Ambulance Australia (NT) Inc. at 50 Dripstone Road Casuarina NT.
Mr Peter Carew AM FAICD Mr Roland Chin FCA FCPA CStJ Chair Treasurer Darwin Darwin 27 October 2020 27 October 2020 2019/20 Annual Report 53
Statement of Profit or Loss and Other Comprehensive Income
YEAR ENDED 30 JUNE 2020
St John NT St John NT Group 2020 2019 2020 2019 $000’s $000’s $000’s $000’s
Revenue Revenue from contracts with customers Ambulance Transport Fees 18,632 18,683 18,632 18,683 Fee for Service Funds 18,626 17,045 18,626 17,045 Sales 5,737 6,086 5,737 6,086 42,995 41,814 42,995 41,814
Other 2,720 1,748 2,717 1,699 Total Revenue 45,715 43,562 45,712 43,513
Cost Of Sales 2,448 2,471 2,448 2,471
Gross Profit 43,267 41,091 43,264 41,042
Expenditure Personnel 34,837 33,026 34,837 33,026 Depreciation on Non Current Assets 3,015 1,787 2,693 1,986 Operational 2,485 2,447 2,485 2,447 Occupancy 665 1,899 898 1,497 Marketing 140 208 140 223 Administration 2,629 2,828 2,712 2,894 Finance 439 62 250 62
Total Cost & Expenditure 44,210 42,257 44,015 42,135
Net Surplus / (Deficit) for the Year Attributable (943) (1,166) (751) (1,093) to Members of the Association
Other Comprehensive Income - - - -
Total Comprehensive Income / (Loss) (943) (1,166) (751) (1,093) Attributable to Members of the Association The Statement of Profit or Loss and Other Comprehensive Income should be read in conjunction with the accompanying notes. 54 St John Ambulance Australia (NT) Inc
Statement of Financial Position
AS AT 30 JUNE 2020
St John NT St John NT Group 2020 2019 2020 2019 $000’s $000’s $000’s $000’s
ASSETS Current Assets Cash 3,799 4,549 8,506 8,724 Trade & Other Receivables 4,400 3,525 4,442 3,562 Inventories 1,001 747 1,002 747 Total Current Assets 9,200 8,821 13,950 13,033
Non Current Assets Property, Plant and Equipment 13,517 8,173 12,384 10,081 Total Non Current Assets 13,517 8,173 12,384 10,081
Total Assets 22,717 16,994 26,334 23,114
LIABILITIES Current Liabilities Trade & Other Payables 4,385 3,287 4,445 3,061 Provisions 6,744 6,995 6,744 6,995 Other 1,548 1,386 1,548 1,386 Lease liabilities 991 - 530 - Total Current Liabilities 13,668 11,668 13,267 11,442
Non Current Liabilities Provisions 796 685 796 685 Lease liabilities 4,555 - 2,035 - Total Non Current Liabilities 5,351 685 2,831 685
Total Liabilities 19,019 12,353 16,098 12,127
NET ASSETS 3,698 4,641 10,236 10,987
EQUITY Accumulated Funds 2,813 3,756 7,632 8,383 Capital Reserves 885 885 2,604 2,604 Total Equity 3,698 4,641 10,236 10,987 The Statement of Financial Position should be read in conjunction with the accompanying notes. 2019/20 Annual Report 55
Statement of Changes in Equity
YEAR ENDED 30 JUNE 2020
St John NT St John NT Group 2020 2019 2020 2019 $000’s $000’s $000’s $000’s
Accumulated Surplus Balance at Beginning of the Reporting Period 3,756 4,922 8,383 9,476 Total Comprehensive Income / (Loss) Attributable (943) (1,166) (751) (1,093) to Members of the Association Balance at End of the Reporting Period 2,813 3,756 7,632 8,383
Capital Reserve Balance at Beginning of the Reporting Period 885 885 2,604 2,604 Movement - - - -
Balance at End of the Reporting Period 885 885 2,604 2,604
Total Equity 3,698 4,641 10,236 10,987 The Statement of Changes in Equity should be read in conjunction with the accompanying notes. 56 St John Ambulance Australia (NT) Inc
Statement of Cash Flows
YEAR ENDED 30 JUNE 2020
St John NT St John NT Group 2020 2019 2020 2019 $000’s $000’s $000’s $000’s
Cash Flows from Operating Activities Payments to Suppliers & Employees (42,279) (40,767) (42,099) (40,577) Interest payments on lease liabilities (376) - (185) - Short term lease payments (48) - (48) - Transport Fee Receipts 18,716 18,725 18,716 18,725 Interest Received 85 154 121 201 Fee For Service Income Receipts 18,626 17,045 18,626 17,045 Other Receipts from Customers 7,511 8,097 7,044 8,131 Net Cash Flows provided by Operating Activities 2,235 3,254 2,175 3,525
Cash Flows from Investing Activities Payments for Purchase of Plant & Equipment (1,898) (2,718) (1,949) (2,836) Proceeds from Sale of Plant & Equipment 39 138 39 138 Net Cash Flows used in Investing Activities (1,859) (2,580) (1,910) (2,698)
Cash Flows from Financing Activities Loan from (repayment to) Related Parties (210) (1,434) - - Principal payment of lease liabilities (916) - (483) - Net Cash Flows from (used in) Financing Activities (1,126) (1,434) (483) -
Net Increase / (Decrease) in Cash Held (750) (760) (218) 827
Cash at Beginning of Reporting Period 4,549 5,309 8,724 7,897
Cash at End of Reporting Period 3,799 4,549 8,506 8,724 The Statement of Cash Flows should be read in conjunction with the accompanying notes. 2019/20 Annual Report 57
Notes to the Financial Statements
FOR THE YEAR ENDED 30 JUNE 2020
Note 1: Basis of Preparation of investee if and only if the investor the Concise Financial Report has power over the investee; exposure, or rights, to variable The concise financial report relates returns from its involvement with to St John Ambulance Australia the investee; and the ability to (NT) Inc. and the entities that it use its power over the investee to controlled during and at the end of affect the amount of the investor’s the year ended 30 June 2020. returns. Where an entity either The concise financial report is an began or ceased to be controlled extract from the full financial report during a financial reporting year, for the year ended 30 June 2020. the results are included only from The concise financial report has the date control commenced or up been prepared in accordance with to the date control ceased. Accounting Standard AASB 1039: The financial information of all Concise Financial Reports. subsidiaries is prepared for The financial report, specific consolidation for the same disclosures and other information reporting year as the Parent included in the concise financial and where necessary amounts report are derived from, and are have been adjusted to maintain consistent with, the full financial consistency with accounting report of St John Ambulance policies adopted by the Group. Australia (NT) Inc. and its controlled entities (the Group). The Going Concern concise financial report cannot be A five-year contract, with a expected to provide as detailed provision for the extension of a an understanding of the financial further five years, commenced performance, financial position on 1 February 2016 between the and financing and investing Northern Territory Government activities of the Group as the full and St John Ambulance Australia financial report. A copy of the full (NT) Inc. for the provision of road financial report and auditor’s report transport ambulance services will be sent to any member, free of in designated Northern Territory charge, upon request. regions. The current five-year The presentation currency used contract was extended until in this concise financial report is 30 June 2021. These financial Australian dollars. statements have been prepared on a going concern basis on Basis of Consolidation the assumption that sufficient government funding will be The consolidated financial provided to St John Ambulance statements comprise the financial Australia (NT) Inc. in the future. statements of the parent entity, St John Ambulance Australia The Association has a current (NT) Inc. and its subsidiaries St asset deficiency at 30 June 2020 John Ambulance Australia NT of $4.47M. The Association has Holdings Pty Limited and The St forecast an operating surplus and John Ambulance (NT) Endowment cash inflows for the 2021 financial Trust as at the reporting date. The year. Further, the estimated cash balances and effects of intragroup outflows for current provisions is transactions are eliminated from forecast to be more than $4.47M the consolidation. Subsidiaries are less than the current carrying those entities controlled by the value, supporting the going parent. An investor controls an concern basis of preparation. 58 St John Ambulance Australia (NT) Inc
Auditor’s Report 2019/20 Annual Report 59 60 St John Ambulance Australia (NT) Inc
Glossary AED - automated external defibrillator BERT – Bicycle Emergency Response Team CDC – Communicable Disease Centre CMO – Chief Medical Officer CPR – cardiopulmonary resuscitation CRT – Community Response Team ECC – Emergency Communications centre EMD – emergency medical dispatch ICP – Intensive Care Paramedic IMT – Incident Management Team NT – Northern Territory PAD – Public Access Defibrillator PPE – personal protective equipment PTO – patient transport officer PTS – patient transport service St John NT – St John Ambulance Australia (NT) Inc. 2019/20 Annual Report 61 As a self-funded charity, St John NT’s commercial activities support more than 300 volunteers provide free First Aid in Schools and community support at events across the NT. If you would also like to support these activities, please visit our website to make a donation.
50 Dripstone Road, General enquiries Casuarina NT 0810 1300 ST JOHN PO BOX 40221, [email protected] Casuarina NT 0811 ABN: 85 502 986 808 @stjohnambulancent www.stjohnnt.org.au #stjohnnt #wearehereforyou