SDBANKER OFFICIAL PUBLICATION OF THE SOUTH DAKOTA BANKERS ASSOCIATION | APRIL 2020

An Innovative on the Go BEYOND THE FUNDAMENTALS 2020 National School for Experienced Ag Bankers

Photos by South Dakota Tourism JUNE 22-25, 2020 BLACK HILLS STATE UNIVERSITY...”Where Anything Is Possible” SPEARFISH, SOUTH DAKOTA SDOFFICIAL PUBLICATIONBANKER OF THE SOUTH DAKOTA BANKERS ASSOCIATION APRIL 2020 | sdba.com

PO Box 1081 | 109 West Missouri Avenue Pierre, SD 57501 605.224.1653 | 800.726.7322 www.sdba.com

SDBA OFFICERS CHAIR Shawn Rost, First Interstate Bank, Rapid City CHAIR-ELECT Steve Bumann, , Inc., Pierre 8 10 VICE CHAIR Kristina Schaefer, First Bank & Trust, Sioux Falls IMMEDIATE PAST CHAIR Karl Adam, First Dakota National Bank, Pierre SDBA David Bangasser, Dacotah Bank, Sioux Falls Dylan Clarkson, Pioneer Bank & Trust, Belle Fourche Craig Davis, First National Bank, Pierre Jeff Davis, Bryant State Bank, Bryant Pete Mehlhaff, Great Plains Bank, Aberdeen David D. Nelson, First Fidelity Bank, Burke 12 16 Brad Seaman, BankNorth, Aberdeen SDBA STAFF features Curt Everson, SDBA President [email protected] 7 Small Business Funding Treasury Issues Details for SBA Paycheck Protection Program Mike Feimer, President of and Services [email protected] 8 SDBA News Halley Lee, Administrative Vice President l SD Remain Financially Solid [email protected] l SDBA Seeks Bankers to Serving on Committees, Work Groups Alisa Bousa, Communications Coordinator [email protected] 10 Emerging Leaders Nadine Kepford, IS/Business Manager Emerging Leader of the Month: Ann Buckmiller [email protected] 11 Education Jeanine Dyce, Administrative Assistant Online Education Available Through SDBA [email protected] Dean Franzen, Commercial Lines Specialist 12 Feature [email protected] An Innovative Bank on the Go Michelle Guthmiller, Insurance Specialist 2020 SDBA Associate Member Directory [email protected] Ctr Robin Feimer, Insurance Specialist 16 Community Banking [email protected] Coronavirus Response: Common Practices for Community Banks

EDITORIAL: Published monthly by the South Dakota 18 Financial Abuse Prevention Bankers Association, SDBANKER Magazine is dedicated to Two New Ways for Banks to Help Prevent Elder Abuse enhancing the state’s banking profession by providing useful and timely information on important events and trends in the banking industry. Statements of fact and opinion are made on in every issue the responsibility of the authors alone and do not represent the opinion or endorsement of the SDBA. The magazine 4 Message from the Chairman welcomes news from SDBA members. Articles may be Expect to Win reprinted with permission. Email [email protected].

ADVERTISING: Advertisements within this publication do 5 From the Executive Office not necessarily represent endorsement of those products and COVID-19 Dominating Our Days services by the SDBA. The editor reserves the right to refuse any advertisement or editorial copy deemed to be unsuitable. 6 SDBIS Update For advertising details, see SDBA media kit at www.sdba.com. Health Plan Benefit Updates Regarding COVID-19 SUBSCRIPTIONS: Member banks, branches and associate members receive one complimentary subscription. Additional 20 Bank Notes subscriptions are $45 per year for members or $90 for non- members. Call 605.224.1653 or email [email protected]. 21 Classifieds 22 Education Calendar

sdba.com | APRIL 2020 | SDBANKER 3 message from the chairman..... BY SHAWN ROST | South Dakota Market President | First Interstate Bank, Rapid City Expect to Win

s I am writing this article and watching the sun prove your consistency in business, have an come , I am reflecting on a crazy past week—a ability to adjust and create new solutions as Afull moon, the time change, Friday the 13th, situations change, always act with integrity, the market is either up or down 1,000 points from the sow seeds for the future, and think three to five day before, the 10-year Treasury is currently yielding steps forward with every plan. what a 12-month CD yielded last week, we had our first • Think and plan, but you MUST execute. The plan confirmed coronavirus cases in South Dakota along seldom goes as planned, so start executing. with the first death, and I found out last night the ABA canceled its Government Relations Summit in D.C. And • Surround yourself with a network where you they say South Dakota weather is crazy! each look out for each other, are not afraid to Thinking of how these unexpected events have challenge each other, and are focused on what impacted all of our lives and will continue to do so is in the TEAM’S best interest. into the future reminded me of a seminar I attended • Most importantly, ALWAYS EXPECT TO WIN. last month in Las Vegas. Yes, it really was a seminar By applying these ideas to our week and the that I paid to sit at for eight hours a day for three full challenges we are all facing with so many curve balls, days. Front row seats were $20,000 each. Being a let’s all agree that we will overcome the challenges conservative banker from the upper Midwest, my ticket of the day. Even if I was retiring today, my retirement was only in the hundreds of dollars. The venue held account will be needed for the next 30 years. I would 12,800 seats, all of them sold out for this event. still be a long-term investor, and the market will come The focus of the seminar was growing your back as it always does. Most bank’s margins are going business—not at a normal rate but at 10 times what to get pinched, but we will again manage through it like you think is achievable. Scary stuff for a banker thinking we have every other time. The coronavirus is going to about credit risk, capital needs, etc. But almost all get worse before it gets better and sadly have negative attendees were entrepreneurs outside of the banking impacts on all of our lives. Again, we will overcome this world. Speakers consisted of Magic Johnson, Marie virus as we have so many others over the years. Forleo, Grant Cardone, Scooter Braun, Usher, Floyd With the cancellation of the ABA’s Summit, we Mayweather, Dana White, John Travolta, Brad Parscale, need to adjust our plan and find a different way to Jon Najarian, Ryan Deiss and Kevin Hart. The lessons influence our congressional delegation. There are in business they shared over those three days were many ways to do this. Attend every cracker barrel, absolutely amazing. Almost every one of these people coffee call or round table with these officials to make has a net worth between $150 million and $1 billion. sure our voice is heard. As leaders, we need to donate Most came from humble beginnings, found their to SDBankPAC and encourage our officers to do the passion in life and played their game to the max. Bet same. By attending meetings, sharing our concerns and you didn’t know that Magic Johnson recently won donating to SDBankPAC, we can have the same impact three different bids to do major construction projects as if we attended a delegation meeting in D.C. across the U.S. averaging $4 billion each and his food I ask that all of you do your part, modify your plans, service company feeds 650,000 people every day. How execute, sow your seeds, look out for your co-workers does a basketball star get to this point? Every one of and customers, and most importantly expect to win. As these people listed achieved this greatness, and their for the rest of my week, I’m wearing a garlic necklace, messages had common themes: rubbing my rabbit’s foot, and avoiding black cats and • Convert losses and setbacks into energy to ladders. push you forward faster and learn from your mistakes. Shawn Rost is South Dakota market president at First • People will follow you and join in your mission if Interstate Bank in Rapid City. Rost can be reached at you have a track record of winning, continually 605.716.8928 or [email protected].

4 SDBANKER | APRIL 2020 | sdba.com from the executive office..... BY CURT EVERSON | President | South Dakota Bankers Association COVID-19 Dominating Our Days

n a typical year during the last half of March, I spend On March 25, U.S. Treasury Secretary Mnuchin a bit of time reflecting on the end of the annual State said, “By the end of next week, we want every bank to ILegislative Session, thinning out files and shifting be able to originate a paycheck protection loan­—same my focus to priority issues under consideration in day.” His statement appeared to reflect the shared Congress. But March 2020 is anything but typical. desire of the President and Congress to move this COVID-19 dominates nearly every working hour of $2.2 trillion aid package from Washington, D.C., to the every day for bankers and for everyone at the SDBA. streets. Yes, the 2020 State Legislature finished its On March 27, the SDBA convened a conference call work, except for Veto Day on March 30 took place to share information with and between SDBA members. electronically. A week after legislators left town, Gov. Discussions centered around COVID-19-related Noem issued a COVID-19 Executive Order that, in part, regulatory guidance, state and local government encouraged all employers to: issues, and federal economic stimulus legislation. At least 100 bankers joined the call. • Understand that COVID-19 is not a short-term I want to thank Bret Afdahl, director of the South challenge and operations will need to endure a Dakota Division of Banking, for participating in the difficult and limited social environment for eight call. He provided bankers with great insights and weeks or more. recommendations regarding the conduct of banking during a pandemic like this one. • Innovate and continue to demonstrate entrepreneurial excellence in their operations So the tone has been set. A significant part of during this difficult and uncertain environment. the nation’s attention is already moving away from assessing and dealing with the public health crisis • Encourage staff to telework if possible, to what has quickly become, by many measures, a implement social distancing measures, limit national economic crisis. unnecessary work gatherings, limit non-essential Will the aid contained in the CARES Act achieve travel, and consider regular health checks policymakers’ goal of stopping the economic bleeding? including CDC guidance for COVID-19 screening I don’t have the answer to that. if possible. What I do know is that the SDBA is committed to The Executive Order offered specific guidance for helping this state’s banking industry quickly understand any “enclosed retail business that promotes public how the Paycheck Protection Program and other gatherings” including: components of the act can be used to help bankers help their customers through this difficult time. (See a • Suspend or modify business practices as story on the Paycheck Protection Program on page 7.) recommended by CDC guidance that involve Please check the ever-changing COVID-19 page on 10 or more people to be in an enclosed space the SDBA’s website for helpful information at www. where physical separation of at least 6 feet is not sdba.com/covid-19. possible.”

At this writing, President Trump just signed Curt Everson is president of the South Dakota Bankers the Coronavirus Aid, Relief and Economic Security Association in Pierre. Everson can be reached at (CARES) Act into law. Even before the bill’s language 605.224.1653 or [email protected]. was finalized, good people at the Small Business Administration started writing guidance to assist bankers in conversations with anxious owners of small businesses who are bearing the economic brunt of this public health crisis.

sdba.com | APRIL 2020 | SDBANKER 5 south dakota bankers insurance & services update..... BY MIKE FEIMER | President | South Dakota Bankers Insurance & Services Inc. Health Plan Benefit Updates Regarding COVID-19

e are in unprecedented times, which means doctorondemand.com. Wellmark will allow telephonic we need to take major steps to ensure the visits when audio/visual capabilities are not accessible. Whealth and well-being of the members and communities we serve. To that end, Wellmark Blue Covering diagnostic tests for COVID-19. Cross and Blue Shield has announced temporary Members will have no cost-share for appropriate changes until June 16, 2020, to help relieve burdens on testing to establish the diagnosis of COVID-19. its members and the health care system. Increasing access to prescription Using virtual visits. medications. To avoid the spread of COVID-19, Wellmark Wellmark prescription drug benefit plans allow members have access to virtual health care visits for all for early refill (up to 30 days of medication). We also appropriate medical and behavioral health visits with will ensure formulary flexibility if there are medication no member cost-share. For those who don’t currently shortages or other access issues. Members will not be have a health care provider, please use an in-network liable for any additional charges if they receive a non- provider or Doctor on Demand®external site at www. formulary medication as a result of a shortage of their current medication.

Supporting our members 24/7. Members also have access to Wellmark’s BeWell 24/7SM (844.842.9355) service that connects them to real people who can help with a variety of health- related concerns. Visit www.wellmark.com/blue/plan- smart/be-less-stressed-with-bewell-247.

Reimbursing providers for virtual visits. Wellmark’s Iowa and South Dakota network providers will receive the same fee for virtual visits as an in-person visit. These changes apply to all appropriate medical and behavioral health virtual visits  Competitive Rates with any Wellmark in-network provider.  Downpayment Assistance  Closing-Cost Assistance Wellmark is monitoring the virus. …FOR SOUTH DAKOTA HOMEBUYERS! Wellmark continues to use the World Health Organization, Centers for Disease Control and Prevention, Iowa Department of Public Health and South Dakota Health Department external sites as its official sources of information. Visit www.wellmark. com for the latest updates regarding coronavirus. For the latest U.S. impacts of COVID-19, see data reported by the CDC at www.cdc.gov/coronavirus.

Mike Feimer is president of the South Dakota Bankers Insurance & Services (SDBIS) in Yankton. Feimer can be reached at 605.660.2341 or [email protected].

6 SDBANKER | APRIL 2020 | sdba.com small business funding..... Treasury Issues Details SBA Approves SD’s for SBA Paycheck Economic Injury Protection Program Disaster Loan Fund

he Treasury Department on March 31, 2020, he Small Business Administration (SBA) approved issued much-anticipated guidance for the Economic Injury Disaster Loan Fund program TPaycheck Protection Program, which will provide Taccess for South Dakota on March 20, 2020. up to $350 billion in fully-forgivable loans to help small “I submitted a request to the SBA for expedited businesses maintain payrolls during the coronavirus approval of the disaster relief declaration and received pandemic. The loans are fully guaranteed by the Small word this afternoon that South Dakota has been Business Administration, but the SBA will waive all SBA approved,” said Gov. Kristi Noem. “Both my Office of guaranty fees. PPP loans are made for two years at a Economic Development (GOED) and the Department of 0.5% fixed rate with payments deferred for six months. Tourism have been working diligently to reach out and All banks, as well as a broad range of nonbanks, survey companies to determine the impact of COVID- are eligible to make PPP loans. Existing SBA-certified 19 on our small business community. If your business is lenders will be given delegated authority; others must impacted by COVID-19, please reach out to my team at be approved before making loans. Banks that have GOED or Tourism. We are here to help.” not yet been certified with the SBA should submit an The SBA provided the following additional details: application to [email protected]. The SBA • SBA’s Economic Injury Disaster Loans offer up will quickly verify that banks applying are federally to $2 million in assistance per small business regulated, and new applicants will be able to process and can provide vital economic support to small applications as soon as April 3, according to a senior businesses to help overcome the temporary loss administration official. of revenue they are experiencing. To underwrite PPP loans, lenders will need to verify that the borrower was in operation on Feb. 15, 2020, • These loans may be used to pay fixed debts, and that it had employees for whom it paid salaries payroll, accounts payable and other bills that and payroll taxes. The lender will also have to verify can’t be paid because of the disaster’s impact. the dollar amount of average payroll costs. The SBA The interest rate is 3.75% for small businesses will not review loan applications, according to a senior without credit available elsewhere; businesses administration official, but lenders will receive an SBA with credit available elsewhere are not eligible. loan number and verify that the applicant has not The interest rate for nonprofits is 2.75%. already received a PPP loan. • SBA offers loans with long-term repayments The SBA will pay the lender a processing fee in order to keep payments affordable, up to a calculated on the loan balance, ranging from 1% maximum of 30 years. Terms are determined for loans of more than $2 million to 5% for loans on a case-by-case basis, based upon each of $350,000 or less. PPP loans may be sold in the borrower’s ability to repay. secondary market, and the SBA will not collect fees for • SBA’s Economic Injury Disaster Loans are just guarantees sold. The guidance includes fee caps for one piece of the expanded focus of the federal agents assisting with loan applications. government’s coordinated response, and the Small businesses and sole proprietorships— SBA is strongly committed to providing the generally, those with 500 or fewer employees—may most effective and customer-focused response apply for PPP loans starting on April 3; independent possible. contractors and self-employed workers can apply starting April 10. PPP loans will be fully forgiven when Small businesses can learn more about the program used for payroll costs, interest on mortgages, rent and and apply for financial assistance at www.sba.gov/ utilities, with at least three quarters of the forgiven disaster or call the SBA at 800.659.2955. amount being used for payroll; forgiveness is based on Small businesses with questions about this SBA employers maintaining headcount or quickly rehiring loan program or other assistance provided at the and maintaining salary levels. state level can call 605.773.4633 to speak directly For a top-line program overview, lender with a GOED representative. Businesses can also stay information, borrower information and the borrower informed on news and guidance related to COVID-19 application visit the U.S. Department of the Treasury’s and its impact on South Dakota by visiting the state’s website at treasury.gov/cares. dedicated coronavirus website at COVID.sd.gov.

sdba.com | APRIL 2020 | SDBANKER 7 sdba news.....

SD Banks Remain Financially Solid

• Encouraging customers to take advantage of debit and credit cards for purchases. Customers facing financial hardships as a result of COVID-19 should contact their banks to discuss their individual situation. They are also encouraged to check their bank’s website for updates as the situation evolves. “South Dakota banks are the bedrock of their communities. Providing safe and reliable service is outh Dakota banks are ensuring the delivery of a key priority for every bank in our state, especially important financial services such as money and in challenging times like these,” said South Dakota Scredit availability, while proactively working to Bankers Association (SDBA) Chair Shawn Rost, South safeguard the health and safety of their customers, Dakota market president for First Interstate Bank in staff and communities as the COVID-19 situation Rapid City. “I am particularly proud of the steps SDBA evolves. This is the message the SDBA shared in a member banks are taking to provide continuing support press release on March 17, 2020. for their customers and, at the same time, protecting With approximately $692 billion in deposits and the health and safety of their neighbors and friends.” strong capital levels, South Dakota banks remain The SDBA also reminds residents that your financially solid and stand ready to provide important bank will never contact you to verify your account financial services to our fellow South Dakotans. South information or credentials to access those funds. Please Dakota banks will look to deliver a larger number of be on the lookout for criminals who may be posing as products and services through their enhanced mobile your banker to take advantage of the pandemic. and digital channels. Federal and state regulation The SDBA has created a coronavirus resource page requires financial institutions to have continuity plans at www.sdba.com/covid-19, which includes links to and testing processes in place which address pandemic how member banks are handling the situation. response scenarios. “South Dakota’s banks are open for business,” said Sen. Mike Rounds. “This nation’s financial system is strong and healthy. The Federal Deposit Insurance SDBA Postpones April Events Corporation, or FDIC, insures all deposits at insured The SDBA has postponed two events originally banks including checking, savings accounts, money scheduled for April. market deposit accounts and certificates of deposit up New Accounts Seminar: Originally scheduled to the insurance limit of $250,000 per depositor.” for April 8, this seminar has been postponed to Oct. While each individual bank’s plan may differ, 14, 2020, at the Holiday Inn & Suites Sioux Falls— a growing number of South Dakota banks are Airport in Sioux Falls. implementing changes to minimize person-to-person Agricultural Credit Conference: Originally contact and to encourage responsible social distancing, scheduled for April 15-17, the conference has been including: postponed to July 8-10, 2020, at the Ramkota Hotel & Conference Center in Pierre. Be watching for • Encouraging customers to utilize drive-through, changes to the conference scheduled sessions. digital and ATM channels for transactional If you have registered for these events, your services. registration will carry forward. If the new dates • Closing or limiting lobby access to walk-in traffic do NOT work for you, contact the SDBA Office at and asking customers who desire personal 605.224.1653 or [email protected] for a refund. or specific banker services to set up office The health and well-being of our members is appointments in advance of their visit. of the upmost importance to the SDBA. We will be continually monitoring the COVID-19 situation • Enhancing cleaning and sanitary practices to help and, if need be, will adjust other future events. The mitigate the potential spread of the virus. SDBA will continue to post scheduling updates at • Implementing travel restrictions for staff www.sdba.com/covid-19. members.

8 SDBANKER | APRIL 2020 | sdba.com SDBA Seeks Bankers to Serve on Committees, Work Groups

he SDBA is seeking bankers to serve on four Education Work Group: Collaborates with SDBA standing committees and two work groups for staff in determining educational platform, offerings and T2020-2021: Agricultural Credit, Credit Card, methodologies. Legislative and Trust committees and Education and Tech Work Group: Assists in planning and Technology work groups. implementing the annual Bank Technology Conference Agricultural Credit Committee: Provides timely including event format, speaker identification, information to SDBA agricultural lenders and keeps promotions, etc. them abreast of developments, regulations and The committees and work groups assist in directing legislation in agricultural lending. Also helps plan the SDBA activities in various areas of banking and annual Agricultural Credit Conference including event legislation. Committee terms are one year beginning format, speaker identification, promotions, etc. May 1, 2020, with the exception of Legislative Credit Card Committee: Represents the credit card Committee members who serve three-year terms. industry in South Dakota. Bankers have the option of serving more than one Legislative Committee: Represents the interests of term (except Legislative Committee members who are the banking industry in South Dakota. The committee limited to two consecutive terms). sponsors legislation and also reviews existing law and Committees generally meet one to two times a proposed legislation that may be detrimental to the year to initiate activities and to recommend policy. industry. Volunteer committee members contribute to a stronger Trust Committee: Keeps its members abreast banking industry by sharing their time and talents. of any legislative changes in South Dakota as well as The Committee/Work Group Appointment Form proposes legislation necessary to assure an efficient will be emailed to banks and branches or visit www. and effective fiduciary responsibility to its clients and sdba.com/committees. Questions, contact Alisa Bousa member banks. at [email protected] or 605.224.1653.

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sdba.com | APRIL 2020 | SDBANKER 9 emerging leaders..... Emerging Leader of the Month: Ann Buckmiller

s part of the SDBA’s mission to grow South co-workers and ultimately our customers. While I don’t Dakota’s future bank leaders, we are featuring directly interact with customers, I help bridge the gap Aa monthly emerging leader in SDBANKER between compliance and customer experiences. I find Magazine. This month’s feature is Ann Buckmiller, who that when I tell others what I do for the bank, I get a lot works for Reliabank in Watertown. of smirks as compliance doesn’t seem “fun” to many, but I truly enjoy it and try to make it enjoyable for First-Ever Job others. I started babysitting at age 11 and continued to What Motivates Her babysit until college. I loved My family. I want to do my best to teach my kids— the “flexibility” of this job and Hadley (age 7) and Carter (age 4)—that if you set a hanging out and taking care goal, work hard and continually strive to be better than of the kiddos. My first “real” you were yesterday, you can do anything. I also am job was busing tables at a motivated by others in the industry. They push me to restaurant. I actually applied be better, and I learn so much from connecting with for the job the day I turned 14. fellow bankers and find so much value in learning from This job gave me experience other’s experiences and sharing my own. with customer service, hard work and appreciation for If She Could Have Any Job comfortable shoes. I have always said that in my second life I would be in the medical field, whether a nurse or a doctor. Emerging Leader Story From a young age, I always knew I wanted to be in In Her Spare Time banking. When I was around age seven, for Christmas I enjoy spending as much time outdoors as possible I asked for a money tray like the tellers and grocery with my family and friends—fishing, hunting, running, stores had. I would play banker with the top drawer golfing, gardening, off-roading, etc. In the winter in my dresser, sitting on a stool to make change and months, our family follows our hometown team and are conduct transactions. My high school senior paper was avid Kansas Jayhawks fans. We rarely miss a basketball about risk management. game and travel to Kansas at least once a year to Allen I attended Northern State University and graduated Fieldhouse to cheer on the Jayhawks. Our family also with my B.S. in banking and financial services. Evan, loves to travel, and my husband and I celebrated our my husband, accepted a job an hour and-a-half from 10-year wedding anniversary this year in Mexico. I am our hometowns and where we were living at the time also a country concert junkie. in Sioux Falls. I sent my resume to the two banks in town hoping that I could find at least a part-time job while I finished school. I was lucky to land a position at the local community bank and worked full time while finishing school full time. Ann and Evan Throughout my 10-year banking career, I have Buckmiller and been lucky to gain experience throughout different their children departments in banking ranging from a teller position, Hadley and customer service, banking assistant, lending officer and Carter. where I found my passion in compliance. Almost six of my 10 years in banking have been in compliance.

What She Most Likes About Her Job I love community banking because of all the unique ways that we help our customers and our communities. As the compliance officer for Reliabank in Watertown, I love the flexibility of the position as no day is ever the same, and I have a passion for continually learning and improving. I find joy in helping to protect the bank, my

10 SDBANKER | APRIL 2020 | sdba.com education..... Online Education Available Through SDBA

hile social distancing efforts remain underway American Bankers Association (ABA): The ABA offers and with many of the SDBA’s meetings and a comprehensive source for training and education Wevents canceled or postponed, we remind brought to you through the SDBA, your local ABA members of a variety of online educational resources. training provider. ABA training includes extensive learning opportunities suited to specific job roles, in Total Training Solutions (TTS): TTS offers live and both facilitated and self-paced online formats. Visit on-demand webinars on a wide variety of topics. TTS www.sdba.com/aba-training. has extended its OnDemand access period for its Live Plus Five webinars to 60 days and is waiving the $75 SBS Cybersecurity: SBS is a leading provider of per location fee for additional locations. Visit www. cybersecurity education in the financial industry. SBS sdba.com/total-training-solutions-webinars. is uniquely dedicated to delivering quality, industry- specific education to financial institutions to empower Graduate School of Banking (GSB): The GSB Online clients to take security into their own hands. Visit www. Seminar Series offers a convenient, cost-effective sdba.com/sbs-institute. way to access quality educational opportunities. GSB seminars are designed to meet the dynamic learning The SDBA is here to support its members through needs of today’s busy financial professional and are information sharing, communications and educational delivered by some of today’s top industry experts. opportunities. If we can be of assistance in helping you When you register, you’ll have access to the live find specific offerings on specific topics, or if you have presentation as well as a recording of the live session. any questions on these platforms, contact Halley Lee There is no additional fee to view the recording. Visit at [email protected]. Visit www.sdba.com for the latest www.sdba.com/gsb-webinars. updates on the SDBA’s conferences and seminars.

sdba.com | APRIL 2020 | SDBANKER 11 An Innovative Bank on the Go

By Alisa Bousa, Editor Bank, the frontier bank was started was one of the first business ecurity First Bank believes that by nine men with capital of $15,000 relationships Stockmens National attention to detail, flexible in Rushville, Neb., in 1898. One Bank had in South Dakota dating Sand innovative services, and of the original shareholders was back to the early 1900s. remarkable customer care are the Hunter’s wife’s great grandfather, pillars of successful community K.T. Johnson, who invested $100 in Riding the Range banking. the bank. The oldest of three boys, With its corporate office When the bank was chartered, Hunter spent his first five years on based in Rapid City, Security First Rushville, which is located in the a ranch near Manderson, a small Bank operates 28 locations in 20 Nebraska Panhandle, had become community in Oglala Lakota County communities in South Dakota and a major rail shipping line for the in southwestern South Dakota. His Nebraska. In South Dakota, the Texas cattle herds driven north and family then moved to a ranch 27 bank has physical locations in Rapid a major hub for supplies headed miles south of Rushville. City and Martin. The bank is also to the Pine Ridge Agency in South Hunter attended school the primary financial institution for Dakota. At Rushville, the supplies through the eighth grade in a one- the Pine Ridge Indian Reservation, were loaded on freight wagons room schoolhouse with no indoor and its mobile bank travels to four pulled by horses and mules to Pine plumbing and with no more than 14 reservation communities on a Ridge. students per year. He spent hours weekly schedule. Hunter said this was the every day on horseback working Security First Bank CEO Greg beginning of a century of trade and livestock and in the hayfields during Hunter said the bank has been community exchange between the the summers. doing business in South Dakota families of the Pine Ridge Indian After graduating from for more than 100 years without Reservation, the businesses, such Rushville High School in 1969, having had an actual physical as Stockmens National Bank, and Hunter attended the University location in the state until 1994. families in Rushville. Holy Rosary, of Wyoming and finished his Originally Stockmens National now Red Cloud Indian School, bachelor’s degree at the University

12 SDBANKER | APRIL 2020 | sdba.com of Nebraska in 1973. He next attained the rank of captain and employees and in a belief that we spent almost 48 months in the returned to Rushville in December would collectively make it through U.S. Marine Corps, including three 1976 to begin his banking career. that period.” months of officer candidate school. He started as a teller, ran proof, Stockmens National Bank made “I had no interest in or ever counted and sorted checks for it through and began expanding imagined a career in banking,” statement mailings and worked his in 1990 when it acquired a bank in Hunter said. “Walking or riding my way up to a consumer lender. He Cozad, Neb. This was followed by horse from grade school and back ultimately achieved the pinnacle of another bank purchase in Overton, to the ranch, I was mesmerized banking as “a commercial lender.” Neb., in 1993. with the crisscrossing of airliner By the early 1980s, Hunter, vapor trails and always had dreams Johnson and Hunter’s brother-in- of becoming a pilot or wildlife law, Gary Hollstein, had bought out Branching into South biologist. I joined the Marine Corps the bank’s shareholders and formed Dakota because they had a flight program Stockmens Management Company. Stockmens National Bank that allowed you to transition In 1982, Hunter and Hollstein branched into South Dakota in 1994 between fixed wing and rotor wing bought out their father-in-law. when it acquired Blackpipe State aircraft.” Hunter said he was naive about Bank in Martin. Hunter was stationed at the banking industry and had to As Stockmens National Bank Camp Pendleton near San Diego, learn quickly and develop a new continued to acquire new locations, Calif., when his father-in-law, skill set after joining the bank. its was managing Bennett Johnson, was visiting and “Banking changed a lot from four separate bank charters with approached him about returning 1976 to 1987. I saw the best and four bank names, one of which was home to Nebraska. Johnson, the worst years in community The Security Bank, which the bank who was a banker at Stockmens banking all in my first 10 years of had purchased in 1996. In 1999, the National Bank, told Hunter he being on the job,” Hunter reflected. bank changed its name to Security should consider changing careers. “When the ag crisis hit the rural First Bank. After serious discussions with communities across the country “It became apparent that his wife, Beth, Hunter resigned starting in 1981, I had to rely on growth was complicating not only from the Marine Corps having the commitment from all of our our ability to efficiently manage

Security First Bank’s corporate office is located at 805 Fifth St. in Rapid City.

sdba.com | APRIL 2020 | SDBANKER 13 four separate charters with multiple names,” Hunter said. “It was also challenging for some prospective customers to deal with the fact that ‘owning a cow’ was not a prerequisite to having an account with Stockmens National Bank.” That same year, the bank decided to relocate its corporate office from Rushville to Rapid City. The bank’s legal counsel, Jim Wefso, had moved to Hart Ranch outside of Rapid City, and the bank’s cashier-HR director was in the process of also moving to Rapid City. The first location for the A fully-operational mobile bank, Badlands Express has taken Security First corporate office was in a barn at Bank’s services to the Pine Ridge Indian Reservation since 1998. Hart Ranch. During this same time, the bank hired Marnie Herrmann to be its Badlands Express would be considered competition marketing director. Originally from For the past 22 years, Security and have an unfair advantage not Custer and having moved back to First Bank has provided financial offered to other state-chartered the Rapid City area, Herrmann had services to an underserved institutions. In order to get worked at advertising agencies and population on the Pine Ridge Indian approval, the bank switched to Green Tree Financial as its director Reservation via a fully-equipped a national charter and received of marketing. Today, she is Security mobile bank called the Badlands approval from the Office of the First Bank’s chief banking officer Express. Comptroller of the Currency to and a member of the Board of “We found customers from operate a mobile branch in both Directors. Bennett and Oglala Lakota counties Bennett and Oglala Sioux counties. In 2004, the bank built and were having to pay as much as $50 In addition, Security First Bank opened its first Rapid City bank to a friend or neighbor who was now has a mobile banking charter location, which also houses its willing to drive them to Rushville in Rapid City and Lincoln, Neb., corporate office, at 805 Fifth St. to do their banking services,” and operates a service called Teller Today, Security First Bank has three Hunter explained. “We were also Express. In both cities, a full-time locations in Rapid City. negotiating with a majority of employee travels to a number of “We have just steadily grown reservation schools to handle their the bank’s customers daily and in Rapid City, not only as the bank accounts, and it became quite picks up deposits and delivers cash, has grown organically, but the apparent that the best way to change and whatever else may be centralization of some services,” service these communities was by needed. Herrmann said. bringing banking services to those “This feature really sets us In 2007, the bank moved its businesses and communities.” apart and has been very good for IT/operations department from Badlands Express travels to us,” Herrmann said. “If someone is Sidney, Neb., to Rapid City. Today, the communities of Pine Ridge, assessing their banking options in almost all of the bank’s corporate Kyle, Wanblee and Manderson Rapid City and they ask for a quote and back-office functions are on a weekly schedule. When the and about our services, this is a big based in Rapid City including mobile bank first began operating, differentiator. Some people really accounting, operations, contact staff performed all services that value this service and appreciate center, information technology, were done at the brick-and- the time it saves their business information services, human mortar bank, including lending. managers, who do not have to resources, marketing and portfolio Today, the mobile bank operates leave the business to go to the management. In addition, the bank as a depository institution taking bank if they don’t want to.” has a full-service insurance agency deposits, cashing checks and in Rapid City and a trust and wealth delivering paperwork. Innovative Services management division. Hunter said the path to opening Security First Bank serves In South Dakota, the bank the mobile branch was not easy. nearly 45,000 customers across its employs 57 people in Rapid When the bank first applied for footprint. In the bank’s more rural City, including four at First Trust a mobile branch charter with the areas, it operates as a traditional, Company and Rock Creek Advisory South Dakota Division of Banking, full-service community bank. Services, 15 people in Martin and the application was denied due to Hunter said employees are active two who manage the mobile bank. a concern that the mobile branch and visible in their communities,

14 SDBANKER | APRIL 2020 | sdba.com and the bank makes significant financial contributions to local entities, particularly schools. “In eight of the 20 communities, we are the only bank in town,” Herrmann said. “So we are in some pretty small markets, and people depend on us quite a bit.” “When you get into our communities in between, we are the bank for everybody—we are the community bank,” Hunter added. “In several communities as we have grown by acquisition, we bought the legacy bank, the old family bank.” In Rapid City and Lincoln, the bank has established a niche as a nimble and sophisticated commercial bank and concentrates on building personal relationships in the business community. Being creative and flexible Staff at Security First Bank in Rapid City includes in back Marnie Herrmann, allows the bank to serve its rural Dan Scheurer, Kevin Dietz, Symone Olson, Clayton Weber and Greg Hunter communities, as well as meeting and in front Callie Wagner, April Jackson, Stephanie Anderson and Brett the complex needs of today’s Simons. business owners. The bank is completing begin issuing contactless cards, Financial Corporation. installation of new NCR interactive which allows customers to pay “Having a team of highly teller machines across its service with a single tap at terminals via a intelligent and very capable area, and one feature which it secure radio interface. employees, still working together thinks customers will appreciate For its younger customers, for more than 20-plus years, is the machine’s ability to accept Security First provides a banking watching them grow to take on the deposits—cash or checks or both program which allows teens to challenges of community banking via scanner. The bank also plans get a free account with personal today, has been one of the things to begin using cash recyclers by banking services, a debit card, and I have enjoyed the most,” Hunter the end of the year in some of its online and mobile banking. Parents said. locations. Last fall, the bank rolled have access to the accounts, which Security First Bank has out Zelle, a person-to-person they can manage and monitor. incorporated nine words into its payment software for mobile users. philosophy, which will help the While debit cards are not a new bank remain independent and technology, Security First Bank Local Ownership, Local successful for years to come: offers instant-issue embossed Talent character, commitment, conviction, cards and custom cards for almost Security First Bank has grown confidence, change, compassion, two dozen high schools across in size from $50 million in 1987 cooperation, creativity and its service area. The bank’s latest to $1.15 billion today. The bank commonality. card is for fans of the Pine Ridge is owned by Stockmens Financial “But beyond all others is the Thorpes. The bank prints the cards Corporation—a group of local fact that our entire staff is made up in-house at 10 of its locations. business people and employees. of local talented people,” Hunter In 2018, the bank won an The majority owner is Stockmens explained. “This has been and will award for its innovative use of Limited Partnership—Greg and Beth remain our success story, and if FIS technology to provide the Hunter and their two adult children you add all nine words up they instant-issue debit affinity cards to and Gary and Karen Hollstein and spell ‘employees,’ and as long customers in rural locations. The their two adult children. as our shareholders, board and bank creates the card design for As CEO, Hunter serves as management remain committed to each school, and Herrmann said chairman of the bank’s board and this process, Security First Bank will in some instances even designs manages the bank’s bond portfolio. remain independent and our future artwork if a school doesn’t have an He also works with the executive will continue to be one of success official logo. management team daily in his role and growth.” This summer, the bank will as president and CEO of Stockmens

sdba.com | APRIL 2020 | SDBANKER 15 community banking.... Coronavirus Response: Common Practices for Community Banks Nuts-and-bolts strategies to help banks respond to the coronavirus pandemic

By Paul Benda, ABA

* This article originally appeared in the ABA Banking Journal and is republished here with permission.

e are living in unprecedented times. The novel Wcoronavirus is fundamentally changing—at least temporarily—the nature of human interaction and how we go about our daily lives. While businesses, schools and even churches are shutting down, America’s banks remain open for business, doing the important work of providing credit, advice and assistance to individuals and entrepreneurs—many of whom are facing economic hardship. and Prevention recommends that individuals keep a This situation is a fluid one, and with things six-foot distance of separation when interacting with changing on an almost hourly basis, an undoubtedly others. stressful one. But in talking with ABA members In the event that an employee or customer tests nationwide, we’ve seen a powerful and uplifting positive for COVID-19, it may be prudent to close response to these trying times. From waiving fees, the branch for a deep cleaning. Having a plan and offering special branch hours for senior citizens, to established procedures for closing a branch under these donating to domestic and global response efforts, circumstances can help banks react quickly to these banks are working in lockstep with one another to meet situations and ensure that the branch can be re-opened the needs of their customers. as soon as possible. And as always, when making any We’ve also seen several common practices changes to your hours of operation, remember to keep emerging that together can provide a useful road map your customers and primary regulator informed. for responding to the pandemic at your own institution. Customer Service Sanitation Practices Banking has always been a relationship business. The novel coronavirus, first and foremost, is a While the coronavirus requires us to limit face-to-face health challenge. It can be spread through droplets interactions, banks are taking steps to ensure that when a person coughs or sneezes and can live for customers can access the services and advice they several days on surfaces. With that in mind, keeping need, while protecting their employees’ health. your bank branches clean is critical. Provide a plan One of the best things you can do is to for your branch employees to help them protect communicate with your customers, early and often. themselves before, during and after serving customers. Make sure they are aware of alternative ways to access This could include using hand sanitizer, disinfecting financial services and conduct banking transactions, wipes and gloves, but if you provide gloves they are such as through ATMs or ITMs, online banking, a most effective if they are changed often and discarded mobile app or calling the bank’s customer service line. immediately. Encourage them to use those channels before coming Clean surfaces thoroughly and often, especially to the branch in person. high-touch areas. That should include the drive-through Keep in mind that many are anxious right now area, including the drawer and the tube, teller stations about paying their bills and knowing their money is and speaker. To help minimize the risk of person-to- safe. Take the opportunity to educate your customers person transmission, the Centers for Disease Control on FDIC insurance and assure them that an insured

16 SDBANKER | APRIL 2020 | sdba.com depository institution is the safest place for their Bank Management money to be. Also, consider reaching out pro-actively In a pandemic situation, communication and to your business customers, particularly those in the coordination between bank management becomes hospitality or restaurant industry, as they may be facing critical. It’s a good practice to have your pandemic extreme hardships at this time. response team meet daily to keep everyone apprised of While most routine transactions can ideally be the latest developments. Teleconferencing platforms shifted to digital channels, certain customers may still such as Skype or Zoom can be useful for bringing require access to the branch. There are several steps everyone together virtually. Also, remember to check banks can take to ensure the safety of bank staff when in daily with branch managers on a regular schedule to handling in-person transactions. ensure that branch operations are running smoothly. One suggestion is to have a sign posted outside In addition, remember to communicate regularly the branch requesting that customers who feel ill not with your regulators and be on the lookout for new enter the branch and use the drive-through instead. guidance not just from the banking agencies but from Having a sign-in system for branch access by both staff your local health departments—in a pandemic situation, and customers may also be a good strategy—this gives they have the greatest level of authority over closures management a running log of who has entered the and other restrictions. Also look to ABA for additional branch on a given day. The log can then be referenced information at www.aba.com/coronavirus. quickly in the event that a customer, employee or These are just a few strategies banks are employing service provider tests positive for COVID-19. to reduce the spread of the coronavirus, ensure the Some banks are doing new account openings safety of their employees and serve their customers. or new loans by appointment only, and some have As the industry continues to navigate this ever- dedicated one branch lobby for business customers changing situation, ABA is collecting information on only. Given the particular risk to senior citizens and how institutions are responding. To share your bank’s those with preexisting medical conditions, some response, email [email protected]. institutions have also begun designating special times— called “golden hours”—where only these individuals Paul Benda is SVP for risk and cybersecurity policy at the may access the branch. American Bankers Association (ABA). Get access to all of the ABA’s resources for responding to the COVID-19 Bank Employees pandemic at www.aba.com/coronavirus. The health and safety of bank employees is undoubtedly of paramount concern to each and every bank CEO during this time. To the extent that employees are able, transitioning to a remote work should be encouraged. Keep in mind that with many schools and childcare facilities closing, your employees may be facing a whole new set of challenges at home as they work to adjust the families to new schedules. For employees that need to report to work at a branch, consider staggering work times or dividing up shifts in the office to minimize the number of people that need to be physically present at a given location. Brian J. Gatzke, ARA, MBA Employees should also take their temperature before Certified General Appraiser, SD & MN reporting to work if possible, and any employee that 311 Third St | PO Box 63 | Brookings, SD 57006-0063 feels ill or is experiencing symptoms consistent with P: 605.692.9445 | F: 605.610.0948 the coronavirus should be directed to stay home. [email protected] | www.northernplainsappraisal.com While at work, employees should maintain the Our team of valuation professionals provide reports in Uniform recommended six-foot distance between each other Standards of Professional Appraisal Practice (USPAP), Yellow and their customers. Ask staff to remain within their Book (USFLA) and IRS appraisal standards. Having grown up in own work area and not move to other areas of the rural communities and family farms in the Dakotas, we know the bank. You may also consider splitting up large teams— value of professionalism and integrity. We specialize in: such as the mortgage processing department—between l Agricultural Properties l Single and Multi Family buildings, so that if there is an exposure to the virus in l Dairies, Farms & C.A.F.O.s l IRS l Conservation Easements l Yellow Book (USFLA) one location, the entire team will not be affected. l Wildlife Habitat l Mini-Storage Warehouses Finally, it should almost go without saying that l Rural Residential l Lake Properties non-essential travel should be limited for all bank l Commercial Properties l Estates, Donations, & Trusts employees. You should also have a policy in place Our team also offers: consulting services, MLS research, for employees to report possible exposures and self- agricultural land advising and real property valuation. quarantine if they travel or have contact with another Contact us today for a personalized quote! individual who may be showing symptoms.

sdba.com | APRIL 2020 | SDBANKER 17 financial abuse prevention.... Two New Ways for Banks to Help Prevent Elder Abuse

s America’s population ages, the problem of elder financial abuse is growing. CRA Partners, Aan SDBA endorsed vendor, has announced two new ways for banks to get involved in protecting vulnerable senior citizens in their local communities. The organization’s two new offerings—Senior SentryTM and Senior SecureTM—build on the widely adopted Senior Crimestoppers® program to address the needs of seniors in communities big and small. Senior Crimestoppers® is a nationwide crime prevention and education program, powered by the Senior Housing Crime Prevention Foundation. This year, CRA Partners is celebrating its 20th anniversary of providing safety and security to senior citizens with the Senior Crimestoppers® program. More than 200 banks currently support the protection Senior SecureTM of 100,000 seniors and earn CRA credit through their Senior SecureTM is a more robust program for sponsorship. senior housing facilities that includes the educational Responding to feedback from bankers and component, facility signage plus a toll-free, anonymous health care administrators that elder financial abuse tip line with rewards offered for information regarding is a primary concern, CRA Partners has created an elder abuse. Designed with both protective and TM educational tool, Senior Sentry , to educate and train education components, it includes Senior Sentry and health care staff and caregivers at local senior housing Preventing Elder Financial Abuse Toolkit. This program facilities to detect the signs of and to prevent financial can be installed in a low to moderate-income senior abuse of those they care for. facility for CRA exam credit or an assisted living facility. “Banks already have access to training materials The cost is $3,500 for a CRA-qualified facility and on financial abuse for their own employees. The gap $2,500 for an assisted living facility. is in training for those that have the closest contact “We developed the Senior SecureTM program for with America’s elder population, housing facility staff banks that truly believe in and support our mission, members,” said Terry Rooker, president of Senior but are not yet the size at which they are examined for Crimestoppers. “Facilities’ administrators appreciate CRA compliance,” said David Lenoir, president & CEO having a resource like this that adds a level of security of CRA Partners. “These two new programs are a great to their residents.” complement to our flagship Senior Crimestoppers® program. It makes it possible for more banks to Senior SentryTM get involved with the senior citizens in their local Senior SentryTM is a dynamic educational and online communities. This is increasingly important to bankers training video that covers topics like how to avoid email as the average age of Americans continues to rise.” and phone scams, warning signs of abuse and what to The response from family members of residents do if abuse is suspected. It is full of helpful resources to and staff at senior housing facilities that already offer ensure that no one in their golden years is deprived of protections like these has been tremendous. Expressing what they’ve spent a lifetime saving. her gratitude for the bank and Senior Crimestoppers, A bank can sponsor a senior facility whether it is Shelly Fuller of Bayshore Towers in Pasadena, Texas, low to moderate income or an assisted living facility. said, “On behalf of Bayshore Towers’ senior residents, This program, which costs $500 per facility, includes I want to thank you for your support and partnership the Preventing Elder Financial Abuse Toolkit for use by with us as we provide a safe community.” banks. The program is great for small banks who don’t For more information, contact Ron Brooks, Jr., with have robust CRA requirements but want to get involved CRA Partners at [email protected] or in educating those that work with seniors. 877-232-0859 or visit www.SHCPFoundation.org.

18 SDBANKER | APRIL 2020 | sdba.com Our Foundation offers three programs that all help to protect America’s senior citizens. Which one is best for you? Compare program components here:

Educational Video for Housing Facility Audience on Preventing Elder Financial Abuse Preventing Elder Financial Abuse Toolkit for use by Banks 24/7 toll-free Tip Line for anonymous crime and incident reporting with rewards up to $1,000 Signage - Crime awareness/zero tol- erance signage prominently displayed Ongoing in-service education and training for facility staff Time of your Life enrichment series

Wish Comes True grants

Personal in-room Lockboxes

CRA compliance credit

Documentation and support for your CRA Exam

Funding options Loan, Investment, or Grant* Grant* * Fully accredited 501 (c)3 Grant* Commitment period 7 years 3 years 1 year

Sponsorship Funding Model $85 per resident Flat fee per facility Flat fee per facility

Sponsorship Amount Based on # of $3500 CRA qualified $500 per facility residents in facility $2500 non-CRA

SHCPFoundation.org

sdba.com | APRIL 2020 | SDBANKER 19 bank notes.....

Cathy Clark Appointed to First Bank last year. Headquartered in Fargo, N.D., Bell Bank was Dakota National Bank Board chartered in 1966 and has grown to become one of the Cathy Clark has been appointed to nation’s largest privately-held banks. Bell is an award- First Dakota National Bank’s Board of winning company, offering full-service commercial, Directors. consumer and private banking as well as mortgage, Clark is a 37-year veteran of the wealth management and equipment finance services. banking industry, retiring from Wells Bell Bank Equipment Finance, a division of Bell Bank, Fargo in 2017. She began her career in works directly with end users, provides vendor finance Worthington, Minn., as an ag lender programs and supports other financial institutions with and moved to Sioux Falls to serve in equipment finance solutions. a number of positions for the next 16 years. At Wells Fargo, Clark served as manager of private and business banking, bank president and finally as regional vice Jae Evans Joins UBB’s Board president of commercial banking where she consulted companies with annual revenue between $20 million Jae Evans has been appointed as and $1 billion. the newest member of the United She currently owns Dynamic Consulting, LLC in Bankers’ Bancorporation, Inc. (UBBI) Sioux Falls. She is an alumna of Iowa State University and United Bankers’ Bank (UBB) Board and Pacific School of Banking, where she graduated of Directors. with honors. Clark has served on numerous boards in Currently the president and CEO the Sioux Falls community and statewide. of Isabella Bank Corporation and CEO Clark replaces Celia Miner on the Board, who has of Isabella Bank in Mt. Pleasant, Mich., resigned after 24 years of dedicated service. Evans comes to the Board with more than 40 years of “First Dakota looks forward to adding Cathy Clark’s banking experience. During his tenure at Isabella Bank, knowledge and expertise to the Board. Her unique he has held positions as chief operations officer and background and diverse experience complement the as president of the Greenville division. He has served Board’s mission,” said Board CEO and Board Chairman on the board of Isabella Bank Corporation and Isabella Larry Ness. “Our Board also thanks Celia Miner Bank since 2014 sitting on the information technology, for her many years of commitment, expertise and finance, investment, trust and director’s loan professionalism.” committees. Evans received his undergraduate degree Other members of the Board include: Larry Ness, from Central Michigan University. He is also a graduate David G. Olson, Rob Stephenson, Dan Eisenbraun, of the Graduate School of Banking at the University of Walter O. Carlson, Michael Ness, Aaron Ness, Rob Wisconsin, Madison. Ness, Denny Everson and Denis Fokken. “Jae is a well-respected veteran in the financial services industry. His dedication to his community and the community banking industry aligns well with the mission, vision and values of United Bankers’ Bank,” Rob Bakke Joins Bell Bank said Dwight Larsen, UBB’s president and CEO. Equipment Finance Headquartered in Bloomington, Minn., United Bankers’ Bank is the nation’s first bankers’ bank and a Bell Bank Equipment Finance full service provider of correspondent banking services has named Rob Bakke senior vice to community banks in Minnesota, North Dakota, South president/business development. His Dakota, Montana, Nebraska, Indiana, Iowa, Wyoming, territory comprises states across the Idaho, Ohio, Oregon, Washington, Michigan, California Midwest. Based in Minneapolis, Bakke and Illinois. will offer a wide range of equipment- based financing to a variety of industries. SDBA MEMBERS “Rob is a trusted advisor to his clients and peers Have information from your bank about promotions, within our industry,” said Eric Zehr, president of Bell’s accomplishments or branch news? Submit your Bank equipment finance division. “He will be a valuable Notes stories and photos to Alisa Bousa at abousa@ member of our team as we pursue new growth sdba.com. initiatives.” A graduate of St. Olaf College, Bakke held several sales roles with GE Capital from 2009 to 2016 and most recently worked at MB Bank, acquired by Fifth Third

20 SDBANKER | APRIL 2020 | sdba.com classifieds.....

Chief Wealth Management Officer, First Bank Teller, Harwood State Bank, Harwood, N.D. & Trust, Brookings, S.D. Our client, Harwood State Bank located in Harwood, N.D., has First Bank and Trust is looking for an individual to fill a chief a career opportunity for a teller. In this role you will handle wealth management officer position. This person should transactions with customers, in person, by phone, email and have a bachelor’s degree plus minimum of 10 years of wealth online; balance cash drawer daily; open various accounts and management experience or the equivalent. It is required assist with miscellaneous internal projects. Qualifications this person has completed graduate trust school or has include three plus years of experience in the banking industry. attained a J.D. from an accredited institution. This person The ideal candidate will possess proficient computer skills, must have a thorough understanding of laws governing works well both independently and in a team environment wealth management, including private banking. Strong and has effective interpersonal skills. Strong attention to communication skills, business development strategies and detail and a mind for numbers are essential for this position. understanding of IT and digital systems are required. For Harwood State Bank offers a competitive compensation and more information about this position and to apply online, benefits package and a stable work environment. EOE. To please visit our website at www.bankeasy.com. n learn more about this position and to apply, please visit www. eidebailly.com/careers/positions-with-clients. n Mortgage Purchase Officer, South Dakota Wealth Management Officer, First Bank & Housing Development Authority, Pierre, S.D. South Dakota Housing Development Authority is seeking Trust, Brookings, S.D. an individual to review residential real estate loan packages First Bank & Trust is looking for an individual to fill a wealth assuring that all loans meet compliance with applicable management officer position. The trust officer will have state and federal regulations as they relate to single-family a bachelor’s degree and three to five years of prior trust mortgages. Individual will also develop and conduct effective administration and/or investment services experience. The lender training sessions. Successful candidate must have officer will have strong communications skills to enable knowledge of loan documentation requirements; possess effective communication and interaction with fellow staff and analytical skills; an assertive attitude towards relationship the general public. The officer will possess an understanding building; ability to speak publicly; attention to detail; of laws and regulations governing the administration of experience working cooperatively with a variety of clients; the trust and estate accounts. The officer will have a good knowledge to interpret federal and state regulations; and the understanding of investments, asset allocation and financial ability to communicate concisely, both orally and in writing. planning techniques. It is preferred but not required that A background in mortgage lending, secondary markets this person has attained one or more of the following and credit administration is required. Successful applicant designations—CTFA, MBA, CFP or J.D., or will attain one of must have a minimum of a bachelor’s degree in business the above-referenced certifications within a reasonable period administration or an equivalent combination of education and after the officer’s start with WMS. For more information about experience. SDHDA offers paid employee health insurance this position and to apply online, please visit our website at plus 10 paid holidays, generous vacation leave accrual, and www.bankeasy.com. n medical, dental, vision and other benefits. Applications must be received by Thursday, April 16, 2020, at 5 p.m. For a full description and how to apply visit SDHDA’s website at www. CLASSIFIED LISTINGS sdhda.org. Veterans’ Preference Eligible. Equal opportunity If you have a job opening at your bank, send your employer. n classified listing to Alisa Bousa at [email protected] or www.sdba.com and we will post it on the SDBA website Senior Loan Officer, Harwood State Bank, and print it in SDBanker Magazine. The fee is $50 per ad Harwood, N.D. (200 word limit) for SDBA members or $100 per ad (200 Our client, Harwood State Bank located in Harwood, N.D., word limit) for non-members. has a career opportunity for a highly-motivated individual as a senior loan officer. The successful candidate will be responsible for preparing proposals for loan recommendation, generating new business by developing relationships within the community, servicing existing loans, analyzing data and providing customer service. This position will report directly to the president. Qualifications include a bachelor’s degree in finance/accounting or equivalent banking experience. The ideal candidate will possess proficient computer skills (Microsoft Office), works well both independently and in a team environment and has effective interpersonal skills. A background in Fiserv Premier (core operating system) and/ or Finastra (Laser Pro) is a plus. Harwood State Bank offers a competitive compensation and benefits package and a stable work environment. EOE. To learn more about this position and to apply, please visit www.eidebailly.com/careers/ positions-with-clients. n

sdba.com | APRIL 2020 | SDBANKER 21 education calendar..... Seminars/Conferences/Webinars/Schools

SDBA EVENTS Signature Card Danger Zones Implementing the 2020 Uniform April 21, 2020 Residential Loan Application 2020 NDBA/SDBA Annual Convention May 11, 2020 June 8-9, 2020 | Bismarck, N.D. Aligning Your Technology Environment to Fit Your Bank’s Understanding Commercial Real Estate SDBA Agricultural Credit Conference Strategic Plan Loan Documents July 8-10, 2020 | Pierre April 22, 2020 May 12, 2020 SDBA Bank Technology Conference Unclaimed Property Compliance for Basic Bankruptcy for Bankers Sept. 9-10, 2020 | Sioux Falls Financial Institutions May 13, 2020 April 23, 2020 LEAD STRONG: Women in Banking Spotting Opportunities and Making Conference CRE Lending: Cash Flow Analysis & Cap Referrals Sept. 23-24, 2020 | Sioux Falls Rates May 13, 2020 April 23, 2020 Deposit Regulation Update and Review New Accounts Seminar Safe Deposit Vault Security & Disaster May 14, 2020 Oct. 14, 2020 | Sioux Falls Recovery Essentials NEXT STEP: Emerging Leaders Summit April 24, 2020 Oct. 27-28, 2020 | Sioux Falls SCHOOLS Building an IT Strategic Plan That Annual Security Seminar Helps You Make Decisions Dakota School of Banking Oct. 28, 2020 | Sioux Falls April 27, 2020 June 14-19, 2020 | Jamestown, N.D. National School for Experienced Ag ABA National Ag Bankers Conference Equipment Lease Financing Bankers Nov. 8-11, 2020 | Cincinnati, Ohio April 28, 2020 June 22-25, 2020 | Spearfish BSA: Customer Identification Program—Is it time to Update? Graduate School of Banking Colorado WEBINARS April 28, 2020 July 19-31, 2020 | Boulder, Colo. For a complete list of webinars, visit Introduction to Banking for New MBA 2020 Bank Compliance School www.sdba.com/webinars. Employees July 20-23, 2020 | Bloomington, Minn. April 29, 2020 Robbery Prevention & Response GSBC Community Bankers Summit April 13, 2020 TRID A-Z Seminar OnDemand with July 26-28, 2020 | Boulder, Colo. Live Streaming What You Need to Know About Graduate School of Banking Wisconsin April 30, 2020 Escrows August 2-14, 2020 | Madison, Wis. April 14, 2020 Coaching Tellers to Excellence GSBC Workshop on Community Bank April 30, 2020 CFPB Anticipated Rulemaking for 2020 Investments April 14, 2020 25 Baseline Controls Banks Struggle to Sept. 16-18, 2020 | Las Vegas Implement GSB Financial Managers School 10 Critical Issues for Identity Theft May 4, 2020 April 15, 2020 Sept. 20-25, 2020 | Madison, Wis. Fair Lending GSB Strategic HR Forum BSA/AML for Lenders May 6, 2020 April 15, 2020 Sept. 24-25, 2020 | Minneapolis Reg E Compliance—Five Best Practices GSB Sales and Marketing School Quarterbacking Retail Deposits for Handling Disputes Sept. 27-Oct. 2, 2020 | Madison, Wis. April 16, 2020 May 6, 2020 SDBA IRA School Writing BSA Policy and Procedures SAR: Line by Line Sept. 29-Oct. 2, 2020 | Sioux Falls April 16, 2020 May 7, 2020 GSB Bank Technology Security School Introduction to ACH: The Basics Key Ratio Analysis October 11-16, 2020 | Dallas, Texas April 20, 2020 May 8, 2020 Open-Ended Lines of Credit— Basic Personal and Business Tax Compliance Issues Return Analysis April 21, 2020 May 11, 2020

For more details and to register for a training, visit the SDBA’s online event calendar at www.sdba.com/events. Questions, contact the SDBA’s Halley Lee at [email protected] or 605.224.1653.

22 SDBANKER | APRIL 2020 | sdba.com sdba.com | APRIL 2020 | SDBANKER 23 SDBA 2020 AGRICULTURAL CREDIT CONFERENCE July 8-10, 2020 Ramkota Hotel & Conference Center Pierre, S.D.

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