Dunoon Branch Community Engagement

We’re closing our Dunoon branch on 28 January 2021.

In our Branch Review we’ve published details of this closure and how we can support you through the changes and the alternative services you can use. You can view this at tsb.co.uk/our-branches We’ve also written to customers who use this branch, to let them know about the changes. We always let customers know about these changes at least 12 weeks before the branch closure takes place. This makes sure we have time to talk with them about banking options, especially for customers who require additional support with the closure. As part of our Branch Review we’ve also talked with the local community about the impact of the closure and how we can help customers with this change. This Community Engagement summary explains who we contacted in the local community and any feedback we received about the closure.

Who we contacted We shared information with key members of the local community shown below about how customers’ use of the branch has changed, what other TSB branches are nearby and how we are working with the Post Office® to provide banking alternatives. Visit postoffice.co.uk/branch-finder for more information. Dunoon is • The office of the local MP, Brendan O’Hara closing on • The office of the local MSP, Michael Russell 28 January • The Highland and Islands regional MSP, Donald Cameron 2021 • The Leader and Chief Executive of and Bute Council • The councillors for the Dunoon Ward • Local Chamber of Commerce • Local Federation of Small Businesses • Local Citizens Advice Bureau • Post Office® The closest • Lending Standards Board branch is What feedback we received The local MP wrote to TSB to express his concern that TSB was closing five branches in his constituency. He stressed that many of the with closing branches had already lost other bank branches and was concerned about the impact on the local community. He stated that while he understood that people are changing the way that they bank, he felt that face-to-face banking was invaluable. He was concerned that elderly and vulnerable people would Your account struggle to access alternative branches and also that many people have details will no access to the internet or have access to poor quality broadband. The stay the same local MSP was concerned about the impact of four closures throughout his constituency and the impact it would have on centres that are already under pressure. The regional MSP was keen to understand the rationale for the decision and how we were supporting customers, he also wanted to understand what impact the closures would have on TSB staff. 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