Improvement and development news 2018-2019 incorporating Investment Plan for 2019-2020

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Welcoming tenants to their new homes at Edward Massie Gardens in Matson December 2018.

Our Top Achievements for investing in your homes and communities in 2018-19 INTRODUCTION CONTENTS

t has been another great year for GCH You may remember that in 2017 we secured An Update from PropertyCare, our Repairs Service 4 tenants, we have invested over £10 grant funding of £1.2 million to develop a million in maintaining and improving master plan for the regeneration of Matson and Completed Improvements to Your Homes 6 Iyour homes across the city, whilst also Podsmead estates. Since then we have been investing over £17 million building 85 new working hard with a number of partners and we Completed Community Improvements 7 homes. These new homes have either been have developed and submitted master plans to built directly in the city or on the outskirts Gloucester City Council for review. “You said, we did” Improvements to Your Communities 9 to support the ever increasing housing demand. There will be a formal consultation process of Aids and Adaptations 11 these plans for both Matson and Podsmead, Our in-house repairs and maintenance service so all residents can have their say about our Fire Safety Advice 12 PropertyCare delivered over 21,000 repairs proposals, this will take place later in the year and checks in your homes. and we will be sure to keep residents updated The Importance of Home Safety Checks 14 with this progress. Over the next year we will increase the amount Improvements for Leaseholders 16 of in-house work delivered by PropertyCare As always we welcome any feedback you to reduce the need for sub-contractors, read may have to help us further improve our Have you got Home Insurance? 17 about these plans on pages 4 and 5. This services and encourage you to complete the approach will ensure we can continue to deliver neighbourhood survey that you find enclosed. Our New Homes and Plans for the Future 18 even more excellent services and reduce our costs, which will result in more money to invest Kind Regards An Update on Regeneration Plans for Matson and Podsmead 22 back into your homes and communities. Planned Improvements for 2019 - 2020 24 Over the next 12 months we will be spending over £10 million on maintaining and Recycling and Waste 25 improving your homes and communities, ensuring all of your homes continue to meet the Governments Decent Homes Standard and deliver the ‘higher’ Gloucester Standard where possible. We are also pleased that 89% of our customers were satisfied with the quality of Neighbourhood Survey Please share their improvement work completed by our As part of our ongoing community conversation Partnering Contractors. we have spoken to over 500 residents about your thoughts their priorities for investment in their homes We have continued to deliver our tenant Michael Hill Director of Asset and communities. We have produced draft promise to deliver new homes and delivered and ensure Management neighbourhood plans based on what you have told 141 homes since the Stock Transfer took place us so far including the actions we intend to take in 2015. This year we plan to develop a further in response. your voice 65 homes and you can see our work on pages Make sure that you have your say, even if you have already 18-21, which includes plans for the future. Our provided feedback before so we can update the draft plan is heard. aim is to deliver over 450 new homes by 2024 and start working on your priorities together. which is well above our initial target of 100 homes. Complete the survey included or visit www.gch.co.uk/survey1

2 Tenants are at the heart of what we do www.gch.co.uk 3 AN UPDATE FROM OUR REPAIRS SERVICE AN UPDATE FROM OUR REPAIRS SERVICE

We prepared Our New Voids Team ACHIEVEMENT1: AN UPDATE FROM PROPERTYCARE Another service we have recently brought in-house to PropertyCare, is our voids. The 329 It’s been another busy year for our in-house repairs team PropertyCare, who completed 16,233 team of 5 engineers deal with preparing homes homes last year repairs, 5,592 home safety checks and repairs to 329 empty properties to bring them up to a so that empty properties can quickly be re-let lettable standard. Bringing these services in-house has brought us savings of £354,000. to new tenants at a high standard. Doing this ourselves saves us having to use external contractors, which gives us more involvement Mrs M of Abbeydale said I was very happy with how the repair to my toilet was handled, you fixed the“ leak straight away. The worker was very polite and with the process and saves you money (an sorted the problem with no fuss or mess and my toilet now works perfectly. estimated saving of over £151,000 within the 86% Our new Voids Team ” of tenants said they first year). Mr D of Tuffley said I reported that the lock to my front door wasn’t working are satisfied with PropertyCare’s and in just over an hour“ it was fixed. He did an excellent job and the lock is work now as good as new. Adrian White, Voids Supervisor says Running our own voids service brings lots of benefits to ” GCH and residents. This opportunity also“ allows us to use empty properties for training engineers. We invested over ” Our empty Our Estate Services Team homes were re-let The team continues to grow and add services in order to deliver more savings £3.3M within an average and better services to tenants. This year the Estate Services Team have been delivering repairs and of just home safety checks brought into PropertyCare and we have received good feedback from all areas.

Our Estate Services Team undertake a range of services around our estates including; 17.1 days „„Mowing and strimming „„Contract management of the Amey contract „„Clearance of fly tipping and general rubbish „„Needle sweeps Members of the new Voids Team at work. „„Shrub and border maintenance within our schemes „„Tree care and management „„ Meet Our New Apprentice Inspection of communal blocks We are pleased to have welcomed our first PropertyCare Apprentice. „„Weed spraying Sam Grimwood joined the team this year as an Apprentice Plumber. MATSON, THE LAMPREYS, TEAM 1: ABBEYDALE, ROBINSWOOD SamSam, who who has has been been studying studying at at Stroud Stroud CollegeCollege says “I’mI’m enjoying enjoying my newmy role.new role.I am Ilearning am learning so many so many practical practical skills skills on the on“ jobthe thatjob thatI would I PODSMEAD, TUFFLEY, notwould have not learnt have studying learnt studying in college, in college, and it’s and much it’s moremuch fun.” more fun.” TEAM 2: QUEDGELEY, HOLMLEIGH, THE OVAL, LINDEN, BARTON, Emily Cambridge, Head of Human Resources and Inclusion at GCH CONEY HILL AND TREDWORTH comments “We are delighted to welcome Sam to GCH and our PropertyCare team. We are passionate about supporting people to learn on the job and gain qualifications; we’ve KINGSHOLM, WESTGATE, had success in developing trainees and apprentices across a variety of our teams and many have TEAM 3: ELMBRIDGE, CATHEDRAL CITY continued to work for us in permanent roles. We are looking forward to taking on more apprentices later this year and continuing to grow and develop our team.” Estate Service Workers from Team 3 AND HUCCLECOTE

4 Tenants are at the heart of what we do www.gch.co.uk 5 COMPLETED HOME IMPROVEMENTS COMPLETED COMMUNITY IMPROVEMENTS

ACHIEVEMENT2: COMPLETED HOME IMPROVEMENTS ACHIEVEMENT3: COMPLETED COMMUNITY IMPROVEMENTS During the last year we have spent £6.2million on improving your homes. 100% In 2018 we appointed Lovell Partnerships to undertake all External Planned Improvement Works We have made over 1400 improvements including; of our homes meet to our resident’s homes. Lovell were selected because they have a track record in providing high the Decent Homes Standard quality improvements, with an exceptionally strong focus on excellent customer service. Roofs Meet the team... External 207 replacements 122 Doors 142 decoration Major 74 adaptations

Complete This year we have worked with Lovell to deliver 135 rewires major upgrade programmes in Tuffley, Coney 138 Windows Hill and Tredworth. Lovell have also undertaken major adaptations and major repairs throughout the rest of the city. Heating 195 upgrades 43 Bathrooms Lovell Resident Liaison Officer Heather, GCH Contract Refurbishment of Surveyor Jon and Lovell Sheltered Scheme External and Project Manager Bengie. 2Communal Areas Blocks Environmental upgraded for 175 Improvements 65 Kitchens 130 Fire Safety

In 2018-19 we have delivered improvements across the City, however our main focus has of you were been in Tuffley and Tredworth where we have undertaken satisfied with a major external works our planned programme. 89% improvements New roofs and fencing in Tuffley Painting houses in Tuffley New retaining wall in Tuffley Mrs D from Matson said about our repairs partner Glevum Nothing is too much trouble The improvement works undertaken this year include: for you and your calls making sure everything was“ working okay. „„ ” Replacing the roofs at 81 properties including removal of chimneys in Tuffley Mr H from Podsmead said Please convey to your engineer who called at my address today „„Externally painting 145 Properties in Tuffley my many thanks for the excellent“ attention carried out however it was his kind consideration which I most appreciated. „„Completing External Works at 63 properties in Tuffley including building repairs, renewing ” concrete paths, rebuilding walls and installing fencing Mr S from Parry Road said I would like you to thank the great work of the people who recovered our “ „„Replacing the roofs at 52 properties in Tredworth roofs. It was a great job with not a problem with any of the hard workers.”

6 Tenants are at the heart of what we do www.gch.co.uk 7 COMPLETED COMMUNITY IMPROVEMENTS YOU SAID, WE DID!

So far we have received some great feedback from you… Fencing will help us distinguish boundaries YOU SAID: “and make our homes more secure”

Patrick Scannell at Parry Road commented The job was done efficiently and the workmen“ were so courteous. We are all very New concrete path in Tuffley happy. It looks great.”

New fencing and gates in Tuffley

We have installed new bow top fencing totalling over WE DID: “1.4km and 87 new gates in Tuffley. This quality fencing New roofs in Tredworth New patio at Badger Court is secure and will be maintenance free” The feedback we have received from our residents regarding disabled adaptations has been excellent and you have said… YOU SAID: “The area is dark, which is unsafe” All workmen were lovely, very Lovell are the best contractor polite“ and respectful. A good bunch “ GCH have had of workers, all round great team, ” good with communication” Absolutely brilliant, polite and “ respectful, can’t praise them enough First class 10 out of 10. ” They were a great bunch of lads, Lovely“ guys who cleaned up New solar panelled lights illuminating pathways in Badminton Road the mess, you would would“ recommend them to anyone not know they had been ” ” As there is no communal electricity supply to our new WE DID: properties in Badminton Road we fitted solar powered lights Very good, just what we needed “ ” to illuminate the entrance using company Prolectric. Residents are happy with the new lights and one said: “Just to say the lighting you sorted in Badminton Road is great” 8 Tenants are at the heart of what we do www.gch.co.uk 9 YOU SAID, WE DID! AIDS AND ADAPTATIONS

ACHIEVEMENT4: ADAPTING YOUR HOMES YOU SAID: Safety is a concern in Kingsholm “ ” We can help with a range of home adaptations which can make your home easier for you to live in if you have a disability.

Over the past year we have adapted 325 of our homes to make them easier for our tenants to live in at the cost of over £375,000. We have also carried out over 70 Housing Needs Assessments to enable tenants to move into more suitable accommodation.

GCH Occupational Therapist, Kenny Thompson says “We can help with items such as grab rails, ramps, widening of paths, minor and major bathroom adaptations and walking aids.”

We carried out New CCTV installed in Kingsholm

Upgraded CCTV in the area by introducing new technology 74 major adaptations WE DID: which provides high quality images. The introduction of to your homes 43 high-definition cameras has already been effective and is helping to deter and reduce crime in the area. Handrails installed on stairs

YOU SAID: Members of the public are cutting across the grass “surrounding the St James Close bungalows”

A new wet room

We have recently adapted Ms Kingston’s mother’s house, she said When my mum was discharged from hospital Kenny (GCH’s Occupational Therapist) visited“ and gave suggestions of what could be put in place to help her, he was very friendly and very efficient. She had a ramp installed at both doors and also rails which help her to get about, they are amazing. Due to her increased mobility the ramp at the front door has now been removed and a second beautiful hand rail was installed up the stairs to help her gain access to her bedroom. On the whole I am very New boundary fencing installed with the Council pleased, if it wasn’t for the work she may have had to move into respite care but this has enabled her to stay in her own home.” Working with the Council we installed low level fencing to WE DID: define the boundary and discourage people from cutting across the scheme, which helps residents to feel safer in their homes. Please contact us if you think an adaptation could help you to live in your home more easily...

10 Tenants are at the heart of what we do www.gch.co.uk 11 FIRE SAFETY FIRE SAFETY

ACHIEVEMENT5: FIRE SAFETY WORK Fire Safety Advice

We have always taken fire safety extremely seriously and we maintain an extensive Tenants living in sheltered housing and purpose built blocks of programme of Fire Safety Equipment Testing and Risk Assessments within our blocks flats with a communal area should stay put in the event of a fire. and sheltered schemes. Tenants living in houses, masionettes, bungalows and converted flats* Following the tragic events at Grenfell Tower in June 2017, like many other landlords, we have should evacuate the building in the event of a fire. reviewed our Fire Safety Policy and Procedures and Risk Assessments. If you are unsure about which of these applies to you please contact us We have also been working with Fire Risk Assessors and the Gloucester Fire and Rescue Service straight away. to develop a £600,000 investment programme designed to further improve the safety of our blocks in the event of a fire. You can find information about staying put or evacuating on our website at www.gch.co.uk/firesafe This programme has included a range of improvements and focuses on upgrading communal areas to install more modern materials which control and reduce the spread of flames better „„Never smoke in bed or whilst lying „„Keep secondary exits in the event of a fire. down, always smoke when alert and in your home clear of furniture. if possible outside. „„We actively discourage the use of Property Services Manager, Simon Taylor says We are proud of the „„Never leave cooking unattended or leave polystyrene tiles in our homes because older improvement works undertaken this year and would“ like to thank tenants for anything on top of your cooker. types of these tiles can give off poisonous their patience whilst work has been underway. Although all of our blocks were fumes if they catch fire and may spread fire „„Take care with your clothing as loose sleeves already compliant with regulations, we hope that the improvements undertaken quickly to other parts of the property. will offer further reassurance that blocks are safe and well maintained. and long clothing easily catch fire when ” cooking or near heaters. „„Ensure that your furniture has fire safety labels. The upgrades and inspections completed „„Keep your exit routes and main walkways this year include: clear. „„Keep all communal areas clear and free from rubbish or hazards at all times. „„Replacement of over 220 Communal „„Do not use chip pans, use a deep fat fryer. Fire Doors „„Dust your smoke alarm regularly. „„Extinguish candles safely before going to „„Upgrading of 50 Electrical Cupboards bed and use appropriate holders. Do not „„Check your smoke alarm weekly to make „„Upgrading of 50 Communal Areas to install place them on top of your TV. sure it is working by pressing the test button. Fire Resistant Plaster Board „„Keep all heating sources clear of clutter and „„Replace the battery if the alarm bleeps „„Installation of over 150 Fire Resistant take care near heaters. for any reason other than smoke or fire in Loft Hatches your home (if you live in sheltered or semi- „„Close your bedroom door whilst sleeping to sheltered housing we will replace the „„Upgrading of 3 Communal Fire Alarms prevent a fire spreading. battery annually). „„Upgrading of 10 Bin Chute Doors „„Never leave items on charge overnight or for „„Use one plug per socket rather than using lengthy periods. „„142 Fire Risk Assessments adaptors or extension leads. „„1,687 Electrical Safety Inspections „„Plug-in air fresheners can present a risk of „„Do not have barbeques on balconies. fire and it is recommended that you do not „„5,592 Home Safety Checks use them. „„Never leave candles unattended or on a non „„20 Dry Riser Tests fire-resistant surface. „„Always keep your cooker and extractor Fire Resistant Door at Nightingale House „„56 Fire Panel Tests fan clean. „„62 Fire Equipment Tests * Converted flats are 31, 35 and 39 Parliament Street, 71 London Road and 1 Belgrave Road. All other blocks should stay put in the event of a fire.

12 Tenants are at the heart of what we do www.gch.co.uk 13 HOME SAFETY HOME SAFETY

ACHIEVEMENT6: ENSURING YOUR HOMES ARE SAFE Meet our Compliance Co-ordinator

In 2018, Sarah Craggs was appointed as our new Compliance Co-ordinator. Her role is to oversee Amy Beale, one of GCH’s professional Gas Engineers says and co-ordinate Compliance and Landlord Health & Safety activities, ensure that all relevant You must make sure we can get into your home to service your tests and services are completed and to arrange and review necessary remedial works. “ appliances, if you don’t you are putting your own and other lives at risk of illness or death.” As well as the fire prevention work we have completed (see page 12). During 2018-19 we also completed… 217 Door Entry Auto Unit and Door Entry System Tests Your Home 2,388 Emergency Light Tests 676 External Lighting Tests Safety Check is What if my property doesn’t use gas? 87 Water Safety Tests 240 Vertical Lift Services Home Safety Checks allow us to monitor other things and not just gas supplies, Important 125 Stair Lift Services therefore we must attend every property. If you have a gas supply but don’t use it, Do not miss it! you could still be at risk. Sarah Craggs, Compliance Co-ordinator says Becoming a corporate member of the ASCP further “demonstrates and embeds GCH’s commitment to What is my responsibility? compliance and residents safety. We will continue By law we must carry out Home Safety Checks each year so you are responsible for letting our to work with colleagues, contractors, our Fire Risk Sarah recently became a member of engineers into your home. Assessors, the Fire & Rescue Service and our the Association of Safety and Compliance Professionals. residents to offer further reassurance that our We are not responsible for checking gas appliances that you have fitted yourself. Therefore you homes are safe and well maintained.” must get these appliances checked and serviced every year, by a Gas Safe registered engineer. What do you test? The service includes testing of all GCH owned gas appliances and an inspection We carried out of all detectors within your property. How can I help? 5,592 We will give you at least a weeks’ written notice of the appointment and the checks last year service itself will take no longer than an hour and a half. If this date is One of our Gas Engineers undertaking inconvenient, please contact us to rearrange immediately. 100% a Home Safety Check of our Homes are Gas Safe If you miss your appointment, you will receive a £20 penalty charge for every appointment missed. Why do I need a Home Safety Check? If you continue to refuse access then we will start legal action to take possession of your home and all costs will be recharged to you which can cost up to £350. Although Gas is a safe and cost effective method of providing heat and hot water to your home, if appliances are not regularly checked and maintained they may become dangerous. If we smell gas or are concerned for your welfare, we reserve the right to force entry into your home to take emergency action. Faulty gas appliances can cause explosions and give off poisonous fumes such as Carbon Monoxide, which kills around 50 people every year. You can’t see, taste or smell it and it can kill in Not allowing access presents a risk to you and your neighbours. 96% just hours. Even low levels can cause serious health problems. of tenants said they are satisfied with this service 14 Tenants are at the heart of what we do www.gch.co.uk 15 HOME SAFETY HOME CONTENTS INSURANCE

IMPROVEMENTS FOR LEASEHOLDERS

We can provide our leaseholders with a range of professional services through fully trained engineers at competitive prices including:

„„Installation of central heating systems „„Medical aids and adaptations such as walk-in showers, ramps and grab-rails „„Replacement doors and windows „„Replacement fencing „„Gas servicing and Home Safety checks Gas Safety Do you have Leaseholders should ensure that an annual gas safety check is undertaken at their property each year and if sub-letting their property and it has a gas supply, there is a statutory duty to provide an annual gas safety check for the tenants and a copy of the safety certificate to us, as the freeholder. It is an offence not to do so! Home Contents If you are a resident leaseholder, you are expected to have an annual check, for your own safety and that of other residents in the block. We would appreciate a copy of your safety certificate for our records each year. Insurance?

We encourage all tenants to take out home contents To find out more about the Action Required: Fire Safety Doors insurance. This can cover your home contents and Allianz insurance scheme Following the tragedy at Grenfell Tower all flats now require 30 personal belongings against fire, theft, flood, water damage visit www.gch.co.uk/ minute fire doors as standard. Our Fire Risk Assessor will and other household risks. This can also include protection insurance or call us on be checking doors and if your door/s do not meet this for your carpets, decorations, clothing and furniture. 01452 424344 requirement we will write to you to asking you to replace them. We can provide you with an estimate to replace the You can easily protect your belongings through our affordable door or you can arrange for your own fitter to do so. scheme, underwritten by Allianz Plc. Premiums start from 78p per week if you are aged 60 and over (for a £6,000 sum insured) Unfortunately this is not optional as we must ensure and £1.17 per week if you are aged under 60 (for a £9,000 sum everybody within the block is protected. If you do not insured). You can spread the cost over the year by paying it with comply with this request we will fit a new door and your weekly rent payments and there is no excess if you make re-charge you for the cost. a claim. If you would like to discuss options please contact Of course, you can also look for other insurance schemes, we The Leasehold Manager using the details below. encourage that you make sure any cover includes damage to Leaseholders can contact Lynne Phillips for any fixed glass in windows and doors, and replacement for lost or leasehold related queries: Call 01452 424344 or stolen keys with installation of new locks. e-mail [email protected]

16 Tenants are at the heart of what we do www.gch.co.uk 17 OUR NEW HOMES AND PLANS FOR THE FUTURE OUR NEW HOMES AND PLANS FOR THE FUTURE

ACHIEVEMENT7: NEW HOMES COMPLETED IN 2018/19 St James Close Resident, We are pleased to have spent £17.5million delivering 85 new homes over the past year June Mansbridge said which brings our total new homes to 141 over the past three years. Take a look at the homes we I am so grateful that I can have delivered over the past year… “afford to buy a beautifully designed and affordable bungalow through Shared Ownership. GCH are being totally ethical building St James Close, Quedgeley these properties because 11 bungalows affordable bungalows are In February we completed 11 new bungalows on disused land so hard to get hold of. Moving next to the existing St James Close scheme. Work is underway to this home is more than on another 3 bungalows and 2 houses which will be ready later a new lease of life for me.” this year. All of these properties were let through affordable rent Taylors Yard, Cheltenham or shared ownership. Downfield Lane, Twyning 12 flats Matson Avenue 6 houses and 2 bungalows 12 flats were handed over to 6 flats, 2 houses Between July and November Cheltenham residents during and 1 bungalow 2018 we handed over 8 the end of 2018 and these Carol Newman, who moved In July we launched 9 new homes at Twyning, which sits are made up from a mixture into Garnalls Road in homes built on a disused just outside of Tewkesbury. of affordable rent and shared December said garage site on Matson These were let through ownership. More houses will I am looking forward to Avenue. These were let affordable rent and shared be delivered on this site later moving“ in, it’s going to be so through rent and rent to buy. ownership. this year. much easier for me being on ground floor as I have mobility issues. I am moving near to my family which means Garnalls Road, Matson I can cook Christmas 15 flats dinner this year. In December we completed 15 one and two bed flats on a ” former parking lot, all of these homes were let as affordable rent properties.

How to apply Bentham Green, Witcombe Lassington Rise, Highnam Nupend Farm, Horsley All of our new homes are let through Homeseeker Plus and we cannot take any direct 13 more houses 8 houses and 4 flats 3 houses and 2 flats applications. If a property meets your needs you will be able to bid on it through your A total of 20 houses have Between May and October In July last year we delivered Homeseeker Plus account. If you do not have an account you can register online at been let at the Bentham 2018 we let a further 12 5 new properties at this site www.homeseekerplus.co.uk Green site between March homes at Lassington Rise which sits at Horsley just If you are interested in part rent, part buy please visit www.gch.co.uk/sharedownership 2018 and March 2019. These in Highnam, taking the total outside Nailsworth. These to find details of available properties. All available properties in the Gloucestershire area can be have been allocated through properties on the site to 17. homes were let through both found at www.helptobuysouth.co.uk and you must have an account on this site to be eligible. a mixture of affordable rent All of these properties were affordable rent and shared and shared ownership. let through affordable rent. ownership.

18 Tenants are at the heart of what we do www.gch.co.uk 19 OUR NEW HOMES AND PLANS FOR THE FUTURE OUR NEW HOMES AND PLANS FOR THE FUTURE

ACHIEVEMENT8: PLANNED NEW HOMES We have ambitious plans to continue delivering more and more affordable homes for Gloucester and the surrounding area. So far we have started work on 5 more properties at St James Close PARKLANDS in Quedgeley and 31 flats at the existing Sherborne House site in Kingsholm. We also have plans 5 BUNGALOWS: to build homes on garage sites at Worcester Parade in Kingsholm, Colwell Avenue in Hucclecote, Lichfield Road in Cathedral City, Headlam Close in Tuffley and Parklands in Quedgeley.

Existing garages at Parklands

5 FLATS: WORCESTER PARADE As well as building our own new homes we have more homes being built on private developer’s sites with 4 more homes at Taylors Yard in Cheltenham, 10 homes at Rectory Farm in Maisemore and 40 at Hunts Grove in Hardwicke.

www.quattrodesign.co.uk Materials Key: HEADLAM CLOSE 3 2-BED HOUSES: NOTES This drawing is the copyright of Quattro Design Architects Ltd and Brick - Red should not be reproduced in whole or in part without written permission. Only figured dimensions to be used for construction. Check all dimensions on site. Any discrepancies are to be reported Cream Render to the Architect as soon as possible.

Concrete Roof Tile - Grey REVISIONS Existing garages at Worcester Parade REV: DATE - DRAWN - CHECKED: NOTES -: 02.10.18 - JLP - CC: Drawing created.

5 BUNGALOWS: COLWELL AVENUE

Plot 1 Plot 2 Plot 3 Plot 3 2B4P House 2B4P House 2B4P House 2B4P House Caravan Park at Headlam Close Front Elevation Gable Elevation

DRAWING TITLE

Proposed Elevations A - Windows to adjacent chapel indicated 21.01.19 B - Windows to rear elevation amended WORCESTER STREET 21.01.19 24 FLATS: C - Balconies removed 25.01.19 PROJECT

Broken red line indicates outline of Off white render Grey render Blue brick Grey cladding panel previous proposal Headlam Close, Tuffley

Colwell Avenue garage site CLIENT

Gloucester City Homes

SCALE 1:100@A3 DATE Oct 2018

Plot 3 Plot 2 Plot 1 Plot 1 2B4P House 2B4P House 2B4P House 2B4P House

Rear Elevation Gable Elevation DRAWING NO. REV 5967-P-70 -

S.F.F.L = 23.450 Matthews Warehouse, High Orchard Street 1 BUNGALOW & 2 HOUSES: Gloucester Quays, GL2 5QY T: (01452) 424234 LICHFIELD ROAD S.F.F.L = 20.675

F.F.F.L = 17.900

G.F.F.L = 13.470

+10.000 Possible remains of the medieval Facing brick - Weinerberger Kempley Facing brick - Ibstock Staffordshire Off white render - K Rend limestone fabric of Tanners' Hall Front Elevation Antique Slate Blue Smooth white

In May work also started to build 24 new flats in the city centre, on the corner of Gouda Way and Worcester Street. The homes will be let through affordable rent and part of a historic wall will be incorporated into the front of the building. The flats are being built by Cape Homes and are due to S.F.F.L = 23.450 be finished in autumn 2020. 0 Metres 5 Lichfield Road garage site S.F.F.L = 20.675 37-39 Worcester Street Gloucester We areF.F.F.L = 17.900 working on many more homes too! Elevations As Proposed

Scale 1:100 @ A1, 1:200 @ A3 Date June 2018 G.F.F.L = 13.47 20 Tenants are at the heart of what we do www.gch.co.uk Dwg. No. 21838 / 13 C 21

Fad and Fated Fad and Fated

+10.00

Rear Elevation REGENERATION REGENERATION

ACHIEVEMENT9: AN UPDATE ON THE REGENERATION OF MATSON AND PODSMEAD

Since we last updated you on our If the overall feedback is positive then we will look to convert the plans into outline planning regeneration proposals for Matson and applications. When the project reaches this stage the plans would be submitted to the City Council Podsmead, we have been working hard to who would formally consult with residents that are affected before making a final decision on complete two key things: whether to approve, amend or reject.

„„ The Supplementary Planning Documents Have any questions? „„Revised master plans for both estates If you have any questions or queries please contact your Independent Community Advisors. Their role is to provide independent advice in relation to the regeneration project. The Supplementary Contact Jenny or Mal from TPAS on 0800 731 161 or email [email protected] Planning Document (SPD) An SPD is a City Council approved guidance document for potential developers. It sets out REGENERATION TIMELINE the various planning policies and the desirable design standards for the new homes and developments in the area that it covers. In this case there would be one for Matson and another for Podsmead. Process has got to The draft documents were completed last year after informal consultation with both communities this point in 2017 and 2018. It may seem like things have gone quiet but this is because the documents were being checked in detail by City Council planners and lawyers. 2017 2018 2019 2020

Finalise The Council has considered the drafts at different meetings and approved them for formal Conduct studies Develop Develop Develop Phase 1 Phase 1 and identify Supplementary Initial Supplementary Council consultation with both communities. Council officers have recently consulted the Matson opprtunities and Planning Revised Planning Delivery constraints Planning Masterplan and Podsmead Community Advisory Groups about how best to talk with residents. This formal Document Document Masterplan Applications consultation period will begin soon so look out for information to make sure you have your say on Aug-Dec Jan-Dec Jan-April Feb-Oct Jun 2018 - 2020 2020 updated plans. 2017 2018 2018 2019 July 2019 Onwards Consult Consult Consult Consult Consult Consult Consult

Have your say GCH consults GCH consults GCH consults City Council GCH consults Outline and Detailed New homes If you are a Matson or Podsmead resident or someone who works in either neighbourhood, please community and community community consults community Planning could start to strategic and strategic and strategic community and and strategic Applications have your say on the Supplementary Planning Documents by either writing to the Council at: submitted by GCH be built if partners on partners on partners on Gloucester City Council, PO Box 3252, Gloucester GL1 9FW or emailing partners on strategic to City Council for planning emerging ideas draft planning initial partners on revised approval following permission [email protected].​​ document masterplan draft planning masterplan community and given and document strategic partners finances consultation before finalising secured Revised Master Plans Separate from the SPD’s are the revised master plans for Matson and Podsmead. These show ideas for new developments in the areas as the original ones have been changed to reflect local residents’ views and to become more affordable.

GCH will be consulting with residents from Matson and Podsmead on these revised plans later in the year after the Council has finished consulting residents on the SPDs.

22 Tenants are at the heart of what we do www.gch.co.uk 23 PLANNED IMPROVEMENTS FOR 2019 - 2020 RECYCLING AND WASTE

ACHIEVEMENT10: PLANNED IMPROVEMENTS FOR YOUR HOMES Fly-tipping is hitting We have plans to make over 1470 improvements in the next year with a budget of £5.7million; your pockets more IMPROVEMENT 2019-20 AREA Kitchens 50 Westgate and Kingsholm than you think Bathrooms 60 Westgate and Kingsholm If you know of anybody fly-tipping, please contact GCH and Rewires 350 Westgate and Kingsholm we will ensure that action is taken against the culprits. Heating Upgrades 250 Westgate and Kingsholm Major Adaptations 100 Citywide In 2018/19 we spent a total of £77K removing a total of 588 Windows 150 Citywide tonnes of fly-tipping waste from GCH estates to ensure our neighbourhoods remain clean and tidy for our customers and the Doors 50 Citywide cost of fly-tipping means we have less to spend on those customers. Upgrading to Door Entry Systems 30 Citywide Blocks Upgraded for Fire Safety 30 Citywide Take pride in your area and report any fly-tipping to Gloucester Council on 01452 396396 or email [email protected] Tredworth, Coney Hill, Westgate Roof Replacements 150 and Kingsholm RECYCLING WASTE IN YOUR HOME External Decoration 150 Westgate and Kingsholm External and Environmental Improvements 100 Westgate and Kingsholm Since January 2017 the Refurbishment of Sheltered Scheme We are currently consulting council have made it easier TBC Communal Areas with residents to recycle items in your home. Last year Gloucester residents recycled 3,300 tonnes of food waste, saving more than £400,000 Over 500 tenants told us that overall… in landfill charges and producing enough energy to Have you had „„The most important thing in both your home and community is heat 4,000 homes. your say yet? We feeling safe and secure „„Your top priority for investment in your home is to have a sent all tenants a modern kitchen A communal waste and recycling area kept in good order neighbourhood „„Your priority for investment in your community is survey last year regeneration of homes and your community „„Overall the most popular longer term housing aspirations Waste Collections for Houses are to continue renting your property and for suitable If you have enough recycling for more than one box, please sort your items as stated below. adaptations to be made to enable you to stay there in the future „„Recycling Box 1 – Paper, thin card, batteries, cartons, glass bottles and jars Its not too late to have your say. To add your feedback and „„Recycling Box 2 – Plastic bottles, mixed plastic, EMPTY aerosols, cans and tins, aluminium foil ideas please complete the neighbourhood survey included „„Blue Sack – Corrugated cardboard e.g. pizza boxes (without food residue), packaging boxes, or visit www.gch.co.uk/survey1 broken up to fit in sack

24 Tenants are at the heart of what we do www.gch.co.uk 25 RECYCLING AND WASTE RECYCLING AND WASTE

RECYCLING WASTE IN YOUR HOME Waste Collections for Flats – Important Advice

All residents within blocks of flats hold responsibility of arranging waste in the below way to ensure Gloucester Council will take the collections.

„„Bin lids must be shut Yes Please No Thanks „„Recycle as much as possible Glass jars and bottles Glass, mirrors, Pyrex dishes, light bulbs and glass medicine bottles „„Do not leave any waste or bulky items at the side of the bins „„Large amounts of corrugated cardboard should be taken to Hempsted Household Recycling Centre or a supermarket bring bank site „„Please ensure that your recycling is placed in the correct containers „„Bins will not be emptied if they contain unacceptable items „„If you need a bulky item collection, please contact the Council or take bulky items to the Household Recycling Centre at Hempsted Yes Please No Thanks Mixed paper and light card, thin card boxes Bubble wrap, polystrene packaging, (e.g. cereal or tissue boxes), magazines, greetings cards with glitter on, foil wrapping Items to include within your recycling area... newsletters, envelopes with or without paper and large amount of correguated windows, juice cartons and flattened cardboard corregated cardboard

Yes Please No Thanks Meat and fish (raw and cooked), Large amounts of cooking oil and liquids Yes Please No Thanks dairy products including egg shells, fruit Food and drinks cans, aerosol cans, foil Black plastic trays, paint tins, and vegetables, bread and cakes, uneaten food trays, aluminium foil, plastic egg pet food pouches, crisp packets, food from plates, nutshells, teabags boxes, plastic bottles with lids, food tubs, dirty containers trays and yoghurt pots

26 Tenants are at the heart of what we do www.gch.co.uk 27 The Garden Competition Returns! Is your garden the best in Gloucester? Enter it in to our Annual Garden Competition and let the public decide if you’re right!

Any garden, of any type or size can be entered and everyone is in with a chance of winning the prize of Gardening vouchers to make your garden even more fabulous for next year’s competition.

Send us photos of your gardens as they blossom and bloom throughout the summer and we will post them on our Facebook page to let the public decide who has the best garden. Also let us know your gardening tips and favourite plants.

The gardens with the most likes and comments on Facebook by the end of July will win the prize. Get your friends and neighbours involved and let’s get Gloucester Gardening!

To enter, please send your photos to [email protected] or share with us via Facebook: Gloucester City Homes.

Last year’s winner Debra from Matson

28 Tenants are at the heart ofwww.gch.co.uk what we do