he Quality Sourcebook’s Certifica- and fax numbers,Web address,and a brief t i o n / R egi s t ration Guide fe at u re s d e s c ription of the regi s t ra r ’s serv i c e s . Glossary T information on companies that pro- (Please note that not all registrars provid- AN S I - R A B — American National Stand- vide products and services specifica l l y rel a t- ed us with descriptions.) ards Institute’s Registrar Accreditation ed to ISO 9000, Q S - 9 0 0 0 , ISO 14000, Board AS9100 and other intern ational standard s ISO 9000 Consultants Matrix ...... 34 AS 9 1 0 0 — quality system requirements or customer requirements. This matr ix presents the consultants, th e for suppliers to the aerospace industry standards for which they provide services, (previously known as AS9000) The exp l o s i ve growth of ISO 9000 durin g the three main industries in whi c h they con- CE Mark—European Union product the last 10 yea r s has gre at ly expanded the sult,the geographic regions they primarily safety testing requirements ce rt i fic a tion worl d . ISO 9000 has spawned a se r ve and whether they guarantee regis t r a- CE N — European Committee for Stand- host of rel a ted standards , su c h as AS 9 1 0 0 tion. For the purposes of this guide, “g u a r - ardization for aerospace suppliers and TL 9000 fo r anteed registration” means that if a client C G S B —Canadian General Standards te l e c o m mu n i c a tions suppliers. The automo- fails an audit, the consultant will continue Board t ive industry ’s QS-9000 quality system to provide ext r a support (within reason) free E M A S —Environmental Management req u i r ements has led to the development of of charge until the client passes an audit. Audit Scheme a set of quality system req u i r ements known ISO 14000—international environ- as the Tooling and Equipment Supplement to ISO 9000 Consultants Directory ...... 39 mental management system standard QS - 9 0 0 0 . This direc t o r y contains listings for more administered by the International than 250 consultants specializing in assort- Organization for Standardization ISO 9000 has been updated in the past yea r ed standard s ,i n cluding ISO 9000, QS - 9 0 0 0 , ISO 9000—international quality man- with the release of ISO 9000:2000. Th i s ISO 14000, the CE Mark ,V DA 6.1, AS 9 1 0 0 agement system standard administered greatly revised version of ISO 9000 intro- and QS-9000’s Tooling and Equipment Sup- by the International Organization for duces a process management app ro a c h and plement. The dire c t o ry includes the com- Standardization eliminates the 20-element structure of ISO p a ny name, a dd re s s , phone and fa x I S O —International Organization for 90 0 0 ’ s previous incarna tion in favor of fou r num b e rs , Web addre s s , and a brief descrip - Standardization major categories. tion of the consultant’s services. (Please N A P —U.S. National Accreditation note that not all consultants provided us Program For more information on any of the prod- with descriptions.) QS - 9 0 0 0 — quality system requirements ucts or services listed in this section, con- for suppliers to the Big Three tact the companies directly. Please be sure As with all Quality Digest guides, the Cer- RvA—Dutch Council for Accreditation to mention you saw their listings in Quali- t i fi c ation Guide is in no way meant to SA 8 0 0 0 — social accountability standard ty Digest’s 2001 Quality Sourcebook! en d o r se or exc lude a particular organ i z at i o n . SCC—Standards Council of Canada Rather, it’s meant to be used as the starting TE Supplement—quality system Certification Guide point in the data-gathering process. Read- requirements for tooling and equip- Registrar Matrix ...... 26 e rs are encouraged to contact the compa- ment suppliers to the Big Three This matr ix of accredited regis t ra r s fea - nies dire c t ly for more info rm ation and to TL 9000—quality system requirements t u res the year each company was estab- ask for—and check—references. for suppliers to the telecommunications l i s h e d, the standard(s) each is accre d i t e d industry to certify and the three primary industries We ap p re c i ate any fe e d b a ck you have on UK A S — United Kingdom Accreditation each company serves. our Cert i fi c ation Guide. If you have any Scheme s u ggestions for how we can improve this VDA 6.1—Verband der Automobilin- Registrar Directory ...... 28 guide for next year, e-mail them to source dustrie, quality system requirements for This dire c t o ry of accredited regis t ra r s [email protected]. suppliers to German automakers in c ludes the company name, add re s s ,p h o n e Registrar Guide Standards Primary Industries Covered

ABS Quality Evaluations X X X X X X Chemical, Electronics, Metal fabricators Advanced Waste Management Systems X Utilities, Aerospace, Automotive AFAQ-ASCERT International Inc. X X X X X X Manufacturing, Transportation, Services AIB Registration Services X Food products, Food processing equipment American Quality Assessors X X X X Rubber and plastics, Fab. metal, Industrial mach. and equip. American Systems Registrar LLC X X X Service, Manufacturing, Automotive AOQC Moody International Inc. X X X X Pulp and paper, Primary metals, Chemicals AQSR Canada Inc. X X X X X Manufacturing, Service, Public sector ASME International X Primary metals, Fabricated metal products, Machinery BestCERT Quality Registrars Ltd. X X X Plastics, Machinery, Paper BSI Inc. X X X X X X X Chemical, Electronics, Fabricated metal Bureau Normalisation Quebec (BNQ) XX BVQI (North America) X X X X X X X Chemical, Manufacturing, Transportation Canadian General Standards Board X X X X Manufacturing, Services, Information technology CRS Registrars Inc. X X Education, Service, Manufacturing Davy Scott Registrars Inc. X X X X Transportation, Seafood, Manufacturing Defense Supply Center, Columbus X Electronic, Hardware Deloitte & Touche LLP Quality Registrar Inc. X X X Automotive, Retail, Professional DNV Certification Inc. X X X X X X X Variety of disciplines DQS (North America) X X X X Metal fabrication, Electronics, Service EAGLE Registrations Inc. X X X X X X Automotive, Aerospace, Electronics EAQA USA Registrars Inc. X X X X X Energy, Aerospace, Electronics Entela Inc. QSRD X X X X X Metals, Machinery, Transportation Excalibur Registrations Inc. XXXX Automotive, Tooling/Equipment and Industrial mfg., Aerospace Factory Mutual Research Corp. XX Electrical, Mechanical, Chemical GBJD Registrars Ltd. X X X Processing, Electrical/Electronic, Steel Global Registrars Inc. X X Manufacturing, Plastics, Printing HSB Registration Services X X X Machinery, Electrical, Construction International Management Systems Inc. XX X Aerospace, Plastics/Metals manufacturing, Service International Quality System Registrars X X Metal, Electronics, Service ISOQAR Inc. X X X Chemical, Engineering, Shipping ITS Intertek Canada X X X X X X X Professional services, Metals, Construction ITS Intertek Services X X X X Metals, Machinery, Electronics Registrar Guide Standards Primary Industries Covered

KEMA Registered Quality Inc. X X X X X X X Electronics, Medical, Telecommunications KPMG Assessment & Registration Services X X X X X X Automotive, Electronics, Rubber and plastics/Primary metals Lloyd’s Register Quality Assurance X X X X X X X Metals, Mechanical, Electrical National Quality Assurance, USA X X X X X Aerospace, Manufacturing, Transportation The National Registry X X Electrical/Electronics, Chemical, Mechanical National Technical Systems—Cert. Services X X X Electronics, Metals, Distribution/Services NSAI X X X X X Information technology, Medical, Metals NSF International Strategic Registrations X X X X X X Fab. metal, Transportation equipment, Rubber and plastics Orion Registrar Inc. X X X X X All OTS Quality Registrars Inc. XX Manufacturing, Electronics, Rubber and plastics Performance Review Institute (PRI) X X X X Automotive , Aerospace, Manufacturing Perry Johnson Registrars Inc. X X X X Plastics, Metals, Electronics Professional Registrar Organization Inc. X X X X Printing, Oil and gas, Automotive QMI X X X X X X X Chemical, Automotive, Service Quality Certification Bureau Inc. X X X X X Manufacturing, Service, Distribution Quality Services International (QSI) X X X X X Pulp and paper, Petroleum products, Rubber and plastics Quality Systems Registrars Inc. X X X X X Chemicals, Paper, Manufacturing QUASAR X X Fabrication, Construction, Manufacturing The Registrar Co. Inc. X X X Electronics, Plastics, Metals SGS International Certification Services Inc. X X X X X X X Machinery, Metals, Chemicals SGS-ICS Canada Inc. X X X X X X X All industries Smithers Quality Assessments Inc. X X X X Rubber and Plastics, Fabricated Metals, Transportation SRI Quality System Registrar Inc. X X X X X Metals, Warehousing, Transportation Telcordia Quality Registrar Services X X Telecommunications, Electronics/Manufacturing, Software TRA Certification X X Metals, Plastics, Electronics TÜV Essen X X X X X X X Electronics, Primary/Fabricated metals, Plastics/Rubber TÜV Management Service X X X X X X X Service, Electronics, Automotive TUV Rheinland of North America Inc. X X X X X X IT equip., Industrial machinery, Medical equip. Underwriters Laboratories Inc. X X X X X X X Electrical, Electronics, Chemical VCA North America X X X Automotive Registrar Directory

ABS Quality Evaluations Inc. American Systems Registrar LLC 16855 Northchase Drive 4550 Cascade Road S.E., Ste. 202 Houston, TX 77060 Grand Rapids, MI 49546 Ph. 281-877-6800 Fax 281-877-6801 Ph. 888-891-9002 Fax 616-942-6409 www.abs-qe.com www.asr.9000.net ABS QE offe rs ISO 9000 and ISO 14000 cert i fic at i o n A m e rican Systems Regi s t rar LLC (ASR) is an A N S I - services and is recognized as a prominent registrar in a RAB accredited registrar providing quality system r eg- number of industri e s ,i n cluding ch e m i c a l ,e l e c t ronics and istration to ISO 9000 and QS-9000. ASR has applied for metal fabricators. ISO 14001 accred i t a tion through RAB to be achi e ved by Advanced Waste Management Systems the end of 2000. 6430 Hixson Pike AOQC Moody International Inc. Hixson, TN 37343 650 N. Sam Houston Parkway E., Ste. 228 Ph. 423-843-2206 Fax 423-843-2310 Houston, TX 77060 www.awm.net Ph. 281-591-7882 Fax 281-448-5602 AWM is a wo rking env i ronmental engi n e e ring and www.aoqcmoody.com p roject management firm as well as an ISO 14001 reg- AOQC Moody International Inc. offers accredited third- i s t ra r. party ISO 9000,QS-9000,ISO 14000 and VDA 6.1 reg- AFAQ-ASCERT International Inc. istration services. 1054 31st St. N.W., Ste. 320 AOQC Moody International Registration Ltd. Washington, DC 20007 57 Simcoe St. S., Ste. 2D Ph. 888-333-8244 Fax 202-337-3709 Oshawa, ON L1H 4G4 Canada www.afaq.org Ph. 905-433-2418 Fax 905-436-6835 AF AQ- A S C E R T is an internat i o n a l l y rec og n i z ed regis t ra r AQSR Canada Inc. offering registration services to the ISO 9000,QS-9000 2560 Matheson Blvd. E., Ste. 226 and ISO 14001 standards. A dditional regi s t ration serv - Mississauga, ON L4W 4Y9 Canada ices for CE marking are available. Ph. 888-866-5666 Fax 905-624-7213 AIB Registration Services www.aqsr.com 1213 Bakers Way AQSR is a service organization built on a “best in class” Manhattan, KS 66505 philosophy. This philosophy has helped us to achieve an Ph. 800-633-5137 Fax 785-537-1493 env i a ble repu t a tion for service excellence within the reg- www.aibonline.org istration community. AIB Regi s t ration Services is a subsidiary of the A m e ri- AQSR International Inc. can Institute of Baking, a not-fo r- p ro fit educational and 3025 Boardwalk Drive, Ste. 120-B re s e a rch institution. With A I B ’s ex p e rience in the fo o d Ann Arbor, MI 48108 and fo o d - re l ated industri e s , AIBRS can provide va l u- Ph. 888-700-4761 Fax 734-913-8152 able insight into how the ISO 9000 standards app l y to the www.aqsr.com H ACCP and Good Manu fa c t u ring Practices industri e s . AQSR is a management systems regi s t rar prov i d i n g AIBRS provides third - p a rty assessment services for the wo rl dwide accredited third - p a rty regi s t rat i o n / c e rt i fic a- food processing and allied industri e s . tion to the ISO 9000,QS-9000,TE Supplement,ISO/TS American Association for Laboratory 1 6 9 4 9 , and ISO 14001 (RAB) series of intern at i o n a l Accreditation s t a n d a rds. V DA 6.1, V DA 6.2, V DA 6.4, ISO 14001 5301 Buckeystown Pike, Ste. 350 ( DA R ,T G A ) , EMAS and ISO 10011-2 quality perso n n e l Frederick, MD 21704 regis t r ations are provided by GlobalCert GmbH, an AQS R Ph. 301-644-3248 Fax 301-662-2974 Registration Partner. www.a2la.org ASME International American European Services Three Park Ave. 1054 31st St. N.W., Ste. 320 New York, NY 10016 Washington, DC 20007 Ph. 800-843-2763 Fax 212-591-8599 Ph. 202-337-3214 Fax 202-337-3709 www.asme.org/codes www.apave.com A S M E ’s ISO 9000 regi s t ration program specializes in Am e r ican European Services provides CE marking servi c e s . the regis t r ation of suppliers of mechanical equipment and rel a ted mate ri a l s , items and services in the industries and s e c t o rs associated with the art , science and practice of mechanical engineering. Asociación Alemana Para la Certificación de Sistemas Administrativos de Calidad y Medio Ambiente 51350 Rinconada Tecaxic American Quality Assessors Mexico, DF Mexico 1107 Belleview Ave. Ph. 52-72-18-12-57 Fax 52-72-18-31-00 Columbia, SC 29072 BestCERT Quality Registrars Ltd. Ph. 800-281-4384 Fax 803-779-8109 714 River St. www.aqausa.com Fitchburg, MA 01420 A m e rican Quality A s s e s s o rs (AQA) is an accre d i t e d Ph. 978-665-0100 Fax 978-665-0101 no t - fo r- p ro fi t management system regis t r ar crea ted sole- www.bestcert.org ly to assess and register management systems to inter- With more than 1,000 regi s t e red companies wo rl d- n ational standards such as ISO 9000, Q S - 9 0 0 0 , I S O w i d e, BQR services ISO 9000, ISO 14000 and QS- 1 4 0 0 0 , AS9000 and ISO/TS 16949 according to the 9000 companies. NACE authori z ation for AS9000 and rules and guidelines established by ISO, A N S I - R A B, EN 46000. RvA and AQ A . Registrar Directory Deloitte & Touche LLP Quality Registrar Inc. 1666 Wyandotte St. E. Windsor, ON N8T 1C7 Canada Ph. 519-258-8833 Fax 519-258-1114 BSI Inc. www.deloitte.ca 12110 Sunset Hills Road, Ste. 140 Deloitte To u che To h m atsu provides accounting/audit- Reston, VA 20190 i n g, m a n agement solutions, tax services and ISO 9000 Ph. 800-862-4977 Fax 703-437-9001 and QS-9000 regi s t ration to companies around the www.bsiamericas.com wo rl d. DNV Certification Inc. BSI is the worl d ’ s most exp e r ienced regis t ra r , with more DLS Quality Technology Associates 16340 Park Ten Place, Ste. 100 than 35,500 regis t r ations worl dw i d e . Ac c r edited regis t r a- 108 Hallmore Houston, TX 77084 tion services include ISO 9000, ISO 14000, QS - 9 0 0 0 / T E Camillus, NY 77084 Ph. 281-721-6818 Fax 281-721-6903 Su p p l e m e n t , Tick I T , TL 9000,AS 9 0 0 0 , and BS 7799 (infor - Ph. 315-672-3598 Fax 315-672-3596 www.dnvcert.com m ation security). Other areas of assessment ex p e rt i s e in c lude ISO/TS 16949, VD A 6.1, ISO/IEC Guide 25/ISO 17 0 2 5 , OHSAS 18001 (BS 8800) and CE marki n g . Bureau Normalisation Quebec (BNQ) 333, rue Franquet Sainte-Foy, PQ G1P 4C7 Canada Ph. 888-267-1476 Fax 418-652-2221 www.criq.qc.ca/bnq/ BNQ offers ISO 9001, 9002,9003; ISO 14001; labora- tories evaluation (ISO 17025) for a Standard Council of Canada accreditation; HACCP. BVQI (North America) 509 N. Main St. Jamestown, NY 14701 Ph. 800-937-9311 Fax 716-664-7588 www.bvqina.com Bu r eau Ver itas Quality Interna tional (North Am e r ica) is pa r t of a worl d wide corpo r ation with offices in 60 countrie s . With more than 32,000 clients globally, BVQI is one of the most widely rec og n i z ed regis t ra r s in the worl d . BVQI s p e c i a l i zes in offe ring second- and third - p a rty auditing se r vices to interna tional standard s ,i n d u s t ry initiati ves and customer req u i re m e n t s , in c luding ISO 9000, ISO 14001, A S 9 0 0 0 ,Q S - 9 0 0 0 ,S A 8 0 0 0 ,H AC C P, SFI and Safety Cert, plus other rel a ted services in a multitude of industries. Canadian General Standards Board 6B1, Ph III, Place du Portage Hull, PQ K1A 1G6 Canada Ph. 800-665-2472 Fax 819-956-5740 www.pwgcc.gc.ca/cgsb Ac c r edited regis t r ar for ISO 9000 and ISO 14001, CG S B also offers AS9000 registration and is preparing to offer ISO 13485 registration. CRS Registrars Inc. 5515 Southwyck Blvd., Ste. 205 Toledo, OH 43614 Ph. 800-891-7333 Fax 419-861-1696 www.crsregistrars.com CRS Regis t ra r s Inc. offer s quality systems regis t r ations to ISO 9000, ISO 14000, AS 9 0 0 0 , QS-9000 and the TE Sup- plement to QS-9000. We are dedicated to establishing a pa rt n e r ship that exceeds our customers’ exp e c t a tions with uncompromising quality. Davy Scott Registrars Inc. 63 Chatham St., Fourth Floor Boston, MA 02109 Ph. 617-227-4557 Fax 617-227-8113 www.davyscott.com DSR has offices in Boston and Osaka, Japan. DSR has cer- ti fi ed more than 250 companies in a var iety of industrie s . Defense Supply Center, Columbus 3990 E. Broad St. Columbus, OH 43216 Ph. 614-692-0679 Fax 614-692-6942 www.dscc.dla.mil/offices/sourcing_and_qualifications DSCC is an inven t o r y control point of the Defense Logis - tics A ge n cy under the direction of the U. S. Dep a rt m e n t of Defense (DoD). DSCC acts as the DoD qualific at i o n au t h o r ity for high-rel i a bility electronic components used in we ap o n s - grade ap p l i c ations. DSCC perfo rms more than 400 facility audits annu a l ly of electronic compo- nent manufa c t u re r s to ensure they confor m with military p e r fo rm a n c e, quality and re l i ability re q u i re m e n t s . Registrar Directory DNV is a leading accredited registrar for ISO 9000,QS- registration to ISO 9000,ISO 14000 and QS-9000 with 9000 and ISO 14001, ha ving issued more than 2,700 reg- SIRA Certification Services of England. i s t rations in the A m e ricas alone. We offer A S 9 0 0 0 , T L Global Registrars Inc. 90 0 0 , ISO/TS 16949 regis t r ations as well as product cer- 4700 Clairton Blvd. tification for the CE Mark. Pittsburgh, PA 15236 Ph. 412-884-2290 Fax 412-884-2268 www.globalregistrars.com Global Regi s t ra rs Inc. is an accredited regi s t rar of ISO 9000 and QS-9000 quality systems. Accredited by both the ANSI-RAB and the RvA. We offer a full line of reg- DQS (North America) istration services. 1000 Skokie Blvd., Ste. 360 HSB Registration Services Wilmette, IL 60091 P.O. Box 61509 Ph. 888-388-0523 Fax 847-256-0572 King of Prussia, PA 19406-0909 www.dqscertus.com Ph. 800-345-1122 Fax 484-582-1802 DQS is an accredited regis t r ar for ISO 9000, ISO 14001, www.hsbiso.com QS-9000 and VDA 6.1. We have more than 700 highly HSB RS is an RAB- and RvA-accredited regi s t rar with qualified auditors with management experience and new wo rl dwide services to ISO 9000 quality manage m e n t ISO 9001:2000 ex p e rt i s e. We ’ve regi s t e red more than s t a n d a rds and other industry - s p e c i fic guidelines. HSB 17,000 companies worldwide. RS has ex p e rience in a wide va riety of industri e s , EAGLE Registrations Inc. i n cluding metals to ch e m i c a l s ,e l e c t rical equipment to 2242 W. Shantz Ave. e n gi n e e ring serv i c e s ,m e chanical equipment to educa- Dayton, OH 45409 tional services. Our clients value the pers o n a l i ze d Ph. 800-795-3641 Fax 937-293-0220 ap p ro a ch offe red to meet their quality management sys- www.eagleregistrations.com tem needs. EA GLE offer s regis t r ation services in the fol l o wing area s : International Certifications Inc. aerospace (AS9000), EMS (ISO 14000), telecommuni- 1854 S. McDonald c ations (TL 9000), a u t o m o t ive (QS-9000), t e s t i n g / c a l i- Mesa, AZ 85210 bration (ISO/IEC Guide 25),tooling and equipment (TE Ph. 480-668-4302 Fax 480-610-3501 S u p p l e m e n t ) , and guidance to customers re q u i ring CE I n t e rn ational Cert i fi c ations Ltd. is accredited for ISO marking. 9 0 0 0 ,Q S - 9 0 0 0 , ISO 14001 and operates in all sectors of c o m m e rce and industry with particular ex p e rtise in the a e ro s p a c e, o c c u p ational safety and health, food safe t y, and health care industries. Certi fic a tion and training cours- es are ava i l able for all areas of a company ’s activ i t i e s with lead auditor training courses being accredited fo r EAQA USA Registrars Inc. ISO 9000 and ISO 14001 auditors. 15475 Chemical Lane International Management Systems Inc. Huntington Beach, CA 92649 5420 Bay Center Drive, Ste. 200 Ph. 714-373-3773 Fax 714-373-3775 Tampa, FL 33609 www.eaqausa.com Ph. 877-467-4476 Fax 813-639-9875 EA QA USA Regis t ra r s provides a var iety of certi fic at i o n www.ims4iso.com and training serv i c e s , i n cluding ISO 9000, Q S - 9 0 0 0 , A full-service ISO 9000 registrar that consistently deliv- AS9000,ISO 14001 and TickIT registrations,as well as ers fair, honest and value-added auditing services to our accredited ISO 9000,14000 and TickIT/Software train- clients. Our auditors use a common sense approach that ing courses on-site and at our training center. is appreciated by our clients Entela Inc. QSRD International Quality System Registrars 2625 Buchanan S.W. 7025 Tomken Road, Ste. 271 Grand Rapids, MI 49548 Mississauga, ON L5S 1R6 Canada Ph. 866-492-9100 Fax 616-222-7999 Ph. 800-267-0861 Fax 905-565-0117 www.entela.com www.iqsr.com Entela Inc. QSRD offe rs wo rl dwide services for ISO IQSR has been active in quality system registrations for 9 0 0 0 , Q S - 9 0 0 0 , ISO/TS 16949, TE Supplement, I S O m o re than six ye a rs. IQSR’s personnel have ex t e n s ive 14001, and VDA 6.1 registration. quality assurance expertise and offer quality system reg- Excalibur Registrations Inc. istration to ISO 9000,QS-9000,AS9000 and ISO 14000 20740 Ryan Road, Ste. 100 st a n d a r ds through offices in Canada and the United States. Warren, MI 48091 ISOQAR Inc. Ph. 810-755-9100 Fax 810-755-9110 166 Forbes Road, Ste. 203 www.excaliburregistrations.com Braintree, MA 02184 E x c a l i bur Regi s t rations Inc. , an RAB-accredited regi s- Ph. 877-347-6727 Fax 781-843-4749 tra r , pr ovides val u e - a d ded regis t r ation services and open www.isoqar.com seminar training for ISO 9000, Q S - 9 0 0 0 , the TE Sup- ISOQAR is an independent RAB- and UKAS-accredit- plement to QS-9000 and AS9000. ed regi s t rar offe ring low-cost assessment to ISO 9000, Factory Mutual Research Corp. ISO 14001, QS-9000 and OHSAS 18001. More than 1151 Boston-Providence Highway 2,500 clients wo rl dwide in more than 200 industry Norwood, MA 02062 sectors. Ph. 781-255-4972 Fax 781-762-9375 ITS Intertek Canada www.fmglobal.com 1829 32nd Ave. FMRC’s role as an ISO 9000 registrar is a natural exten- Lachine, PQ H8T 3J1 Canada sion of its internationally recognized third-party testing Ph. 877-779-4357 Fax 514-631-1133 and auditing. FMRC is accredited by RvA, with auditors www.itsintertek.com who are IRCA- or ANSI-RAB-certified. ITS Intertek is accredited by the Standards Council of GBJD Registrars Ltd. Canada for ISO 9000, ISO 14000, QS-9000 and TE Sup- 9251-8 Yonge St., Ste. 310 plement,TL 9000,ISO 13485 and CE marking. In addi- Richmond Hill, ON L4C 9T3 Canada tion to the SCC, ITS holds five intern at i o n a l Ph. 877-256-1967 Fax 905-727-1730 accreditations. GBJD Registrars Ltd. offers third-party assessment and Registrar Directory Ll o y d ’ s Register Quality Assurance and QS-9000 regis t r ation services to com- NSF International Strategic 15810 Park Ten Place, Ste. 330 panies worldwide. Registrations Ltd. ITS Intertek Services Houston, TX 77084 National Technical Systems— 789 N. Dixboro Road 70 Codman Hill Road Ph. 281-398-7370 Fax 281-398-7337 Certification Services Ann Arbor, MI 48105 Boxborough, MA 01719 www.lrqausa.com 47 Jack Ellington Road Ph. 888-673-9000 Fax 734-827-6801 Ph. 800-810-1195 Fax 800-813-9287 LRQA is an interna tional accredited reg- Fredericksburg, VA 22406 www.nsf-isr.org www.itsintertek.com i s t rar offe ring cert i fic ation services fo r Ph. 800-988-2687 Fax 540-752-7630 N S F - I S R ’s parent company, N S F, h a s ITS Intertek Services offe rs ISO 9000, ISO 9000, ISO 14001, Q S - 9 0 0 0 , www.nts-cs.com supplied third- p a r ty certi fic a tion to prod - ISO 14000, TL 9000, AS9000 and QS- I S O / T S 1 6 9 4 9 ,A S 9 0 0 0 , TL 9000, E N NTS-CS is accredited by both the RAB ucts rel a ted to public health and the envi - 9000 registration services as well as TE 46 0 0 1 , and CE marking and trai n i n g . We and RvA as a third-party registrar. NTS- ronment for more than 50 yea r s. NSF-ISR Supplement and Medical Devices Direc- o ffer 17 accre d i t ations and have issued CS is able to offer ISO 9000 and QS-9000 p rovides ISO 9000 and QS-9000 regi s- tive certification. m o re than 21,000 regi s t rations in 115 ce rt i fic a tion. NTS-CS specializes in wor k- tr ati o n , as well as ISO 14000 regis t r ati o n . KEMA Registered Quality Inc. c o u n t ri e s . ing with small to mid-sized companies NSF-ISR is RAB- and RvA-accredited. 4379 County Line Road National Quality Assurance, USA th a t seek a regis t r ar that understands their Orion Registrar Inc. Chalfont, PA 18914 4 Post Office Square Road unique needs. 7850 Vance Drive, Ste. 210 Ph. 215-822-4258 Fax 215-822-4285 Acton, MA 01720 NSAI Arvada, CO 80003 www.krqusa.com Ph. 800-649-5289 Fax 978-263-0785 402 Amherst St. Ph. 800-446-0674 Fax 303-456-6681 KEMA Regis t e r ed Quality is a global reg- www.nqa-usa.com Nashua, NH 03063 www.orion-iso.com is t r ar offer ing services for ISO 9000, IS O N Q A ,U S A , is accredited to provide qual- Ph. 603-882-4412 Fax 603-882-1985 Or ion Regis t r ar is intern at i o n a l ly accred - 1 4 0 0 0 ,Q S - 9 0 0 0 ,A S 9 0 0 0 , EN 46000 and ity and envi r onmental regis t r ations under www.nsaiinc.com ited by the RvA and by the Standard s TL 9000. KEMA is also a Notified Body the RAB, UKAS and RvA marks. NQA A c c redited regi s t rar providing full Council of Canada. for many regu l a ted products req u i r ing the is one of the few multidisciplinary regis- assessment,certification and registration OTS Quality Registrars Inc. CE Mark. KEMA is accredited by RAB tra r s app r oved to assess a wide var iety of s e rvices wo rl dwide for ISO 9000, I S O 3726 Dacoma and RvA. in d u s t r ies such as aeros p a c e , au t o m o t i ve, 1 4 0 0 1 , Q S - 9 0 0 0 , TL 9000, O H S A S Houston, TX 77092 KPMG Assessment & chemical pro d u c t s , computer (hardwa re 18 0 0 1 , EN 46000 and CE marki n g . Noti- Ph. 800-899-8298 Fax 713-688-9590 Registration Services and softwa re ) ,c o n s t ru c t i o n ,t ru cking and fied Body to the European Union for var - www.otsqr.com 150 John F. Kennedy Parkway the service industri e s , to name a few. ious EU direc t i ves and a member of ISO, OTSQR is an intern at i o n a l ,R v A - a c c re d- Short Hills, NJ 07078 NQA has regi s t e red more than 14,000 CEN, IQNet and IAAR. As a full certifi- ited regi s t ra r. OTSQR provides cus- Ph. 973-912-6355 Fax 973-912-6050 clients worldwide. c ation service prov i d e r, NSAI can offe r t o m i z abl e, c o m p re h e n s ive, fair and www.kweb.us.kpmg.com The National Registry its clients an integrated audit ap p ro a ch i m p a rtial regi s t ration services—all at a KPMG offer s assessment and regis t r ati o n 3031 Javier Road, Second Floor co m b i n i n g . For exa m p l e , auditing to ISO reasonable rate. of management systems to companies Fairfax, VA 22031-4607 9001,ISO 14001 and OHSAS 18001 or wishing to have independent third-party Ph. 800-222-9001 Fax 703-205-0684 combining audits to ISO 9001, EN 46000 ve ri fic ation that their management sys- www.thenationalregistry.com and CE marking. tem is in compliance with intern at i o n a l The National Regi s t ry is a full-serv i c e, or industry standards. third-party registrar providing ISO 9000 Registrar Directory Performance Review www.proregistrar.com Ph. 305-270-1149 Fax 305-270-1270 The Registrar Co. Inc. Institute (PRI) PRO is a full-service registrar accredited www.qsiamerica.com P.O. Box 516186 161 Thornhill Road t h rough A N S I - R A B. PRO offe rs regi s- Q S I ’s principal purpose is to help com- Dallas, TX 75251 Warrendale, PA 15085 t ration services to ISO 9000, Q S - 9 0 0 0 panies achieve continuous improvement Ph. 800-966-3291 Fax 972-783-8953 Ph. 724-772-1616 Fax 724-772-1699 and ISO 14000. PRO specializes in small goals with pers o n a l i zed attention fro m www.theregistrarco.com www.pri.sae.org to medium-sized companies and has the initial contact through post-service deliv- TRC is accredited by ANSI-RAB to per- PRI is a not-for- p ro fi t affili a te of the Soci- cap a bility to handle large-audit clients in e ry. The company pri m a ri ly engages in fo rm regi s t ration services to ISO 9000 ety of Automotive Engineers. Our com- most industry sectors. se r vices rel a ted to ISO 9000, ISO 14000, and QS-9000. plete registrar services include QS-9000, QMI social accountability (SA8000), QS - 9 0 0 0 , SGS International Certification QS-9000 TE Supplement,ISO 9000 and 90 Burnhamthorpe Road W., No. 300 AS9100, TL 9000, and HACCP. Services Inc. ISO 14000. Ad ditional services avai l a ble Mississauga, ON L5B 3C3 Canada Quality Systems Registrars Inc. 201 Route 17 N. a re NA D C A P, AS9000 compliance and Ph. 800-465-3717 Fax 905-272-4538 13873 Park Center Road, Ste. 217 Rutherford, NJ 07070 ISO/IEC Guide 25. Our scope of accred- www.qmi.com Herndon, VA 20171 Ph. 800-747-9047 Fax 201-935-4555 itation is aimed directly at the manufac- QMI,a division of CSA International,is Ph. 877-777-0169 Fax 703-478-0645 www.sgsicsus.com turing market. N o rth A m e ri c a ’s leading regi s t ra r. QMI www.qsr.com SGS International Certification Services Perry Johnson Registrars Inc. is accredited to provide regi s t ration and The industry ’s first U. S. accredited reg- Inc. (SGS ICS) is a recognized leader in 26555 Evergreen Road, Ste. 1340 t raining services for all your bu s i n e s s istrar is now the first to offer an all-elec- qu a l i t y , env i r onmental and social account- Southfield, MI 48076 n e e d s , i n cluding ISO 9000, ISO 14001 tr onic interfac e . ISO 9000, Q S - 9 0 0 0 ,I S O ability management systems regis t r ati o n , Ph. 800-800-7910 Fax 248-358-0882 and QS-9000. 14001, TL 9000, AS9100. h aving cert i fied more than 34,000 loca- www.pjr.com Quality Certification Bureau Inc. QUASAR tions wo rl dwide to the ISO 9000, Q S - Per ry Johnson Regis t ra r s is a full-servi c e 9650-20 Ave. 7250 W. Credit Ave. 9000 and TE Supplement, and ISO 14001 regis t r ar offer ing objective third- p a r ty val u e - Advanced Technology Centre, Ste. 103 Mississauga, ON L5N 5N1 Canada st a n d a r ds. Specialized capa bilities inclu d e ad ded audits for ISO 9000, ISO 14000, QS - Edmonton, AB T6N 1G1 Canada Ph. 800-461-9001 Fax 905-542-1318 CE mark i n g, A S 9 0 0 0 , S A 8 0 0 0 ,G re e n 90 0 0 , AS9000 and VD A 6.1. PJR maintains Ph. 800-268-7321 Fax 780-496-2464 www.cwbgroup.com Globe and ISO 9000 for health care. the most far- re a c hing lead auditor base in www.qcbinc.com QUAS A R , a not-for- p ro fi t private sector SGS-ICS Canada Inc. the United Stat e s , with auditors locat e d QCB provides intern ational ISO 9000, di vision of the CWB Grou p , is accred i t e d 955 St. Jean Blvd., Ste. 202 within 50 miles of ever y major city. Our ISO 14000 and QS-9000 quality and envi - by SCC for ISO 9000, QS-9000 (and TL Pointe-Claire, PQ H9R 5R3 Canada a u d i t o rs ,m a ny of whom have trained our ronmental management system registra- 9000 in process) for manufa c t u ri n g , wel d - Ph. 888-695-4769 Fax 514-695-9799 c o m p e t i t o rs ’a s s e s s o rs , aver age 15 to 18 tion services. Services are cli e n t - fo c u s e d , in g , fabri c at i n g , ma ch i n i n g , co n s t ru c t i o n , www.sgs.ca yea r s of exp e r ience in the quality area. competitively priced and value adding. utilities and 21 other industrial sectors. R egi s t rar of management systems with Professional Registrar Quality Services Quebec Quality Certification o ffices throughout Canada. A c c re d i t e d Organization Inc. International (QSI) Group registration for ISO 9000,QS-9000,ISO 300 E. Long Lake Road, Ste. 275 PMB 392 333 Franquet 1 4 0 0 1 , SA8000 and Green Globe env i- Bloomfield Hills, MI 48304 1825 Ponce de Leon Blvd. Sainte Foy, PQ G1P 4C7 Canada ronmental management in the touri s m Ph. 800-793-4408 Fax 248-593-6518 Coral Gables, FL 33196 Ph. 418-659-1550 Fax 418-646-3315 industry. Registrar Directory Smithers Quality Assessments Inc. TUV Rheinland of North America Inc. UL is a global company with more than 300 auditors pro- 425 W. Market St. 12 Commerce Road viding ex p e rienced ISO 9000, ISO 14001, Q S - 9 0 0 0 , Akron, OH 44303 Newtown, CT 06470 AS 9 0 0 0 , TE Supplement, Tick I T , TL 9000 and VD A 6.1 Ph. 330-762-4231 Fax 330-762-7447 Ph. 888-975-3943 Fax 203-426-4009 registration services. Accreditations include RAB, SCC, www.smithersregistrar.com www.tuv.com RvA, UKAS, JAB, KBA and VDA. Sm i t h e r s Quality Assessments is an accredited third- p a rt y TUV Rheinland of North America Inc. offers accredited VCA North America m a n agement systems regi s t rar offe ring ISO 9000, Q S - QMS regi s t rations to ISO 9000, ISO 14000, Q S - 9 0 0 0 17250 Newburgh Road, Ste. 140 9000,TE Supplement,AS9000 and ISO 14000 registra- and TL 9000 quality standard requirements. We can also Livonia, MI 48152 tion services. Accreditations by the RAB and RvA. p rovide regi s t ration to seve ral industry - s p e c i fic stand- Ph. 734-591-1605 Fax 734-591-1705 SRI Quality System Registrar Inc. a rds. We are accredited by ANSI-RAB in the United www.vca.gov.uk 2000 Corporate Drive, Ste. 580 States, DAR/TGA in Germany and RvA in the Nether- VCA North America offers a full product and manage- Wexford, PA 15090 lands. ment system cert i fic ation service to the auto-industry. Ph. 724-934-9000 Fax 724-935-6825 Underwriters Laboratories Inc. Accredited for European-type approval,ISO 9000,QS- www.sriregistrar.com 1285 Walt Whitman Road 9000, ISO 14001, ISO/TS 16949 and VDA 6.1. SRI is a regis t r ar for ISO 9000, QS-9000 and ISO 14001, Melville, NY 11747 qd p roviding independent third - p a rty assessments. SRI is Ph. 800-285-4476 Fax 631-439-6030 RAB- and RvA-accredited. www.ul.com Telcordia Quality Registrar Services Three Corporate Place Piscataway, NJ 08854 Ph. 732-699-3739 Fax 732-336-2244 tqr.telcordia.com Telcordia (formally Bellcore) Quality Registrar Services (TQRS) was accredited in 1993. TQRS engin e e rs / a u d i t o r s br ing ext e n s i ve exp e r ience in softwar e and hardwar e qual- ity assuran c e , quality system auditing, pr oduction proc e s s - es , and interna tional and telecommun i c a tions standards to ISO 9000 registration. TQRS has become the first regis- trar accredited to the new telecommunications standard (TL 9000) in the United States. TRA Certification 700 E. Beardsley Ave. Elkhart, IN 46514 Ph. 800-398-9282 Fax 219-264-0740 www.tra-cd.com TRA Certi fic a tion is a subsidiary of T.R. Ar nold & As s o - ciates Inc. formed in 1992 to assess companies’quality systems to the requirements of ISO 9000 and QS-9000 st a n d a r ds. We are pres e n t l y expanding our accred i t at i o n s to include TL 9000, AS9000 and ISO 14001. We are accredited by ANSI-RAB and the RvA. TÜV Essen 2099 Gateway Plaza, Ste. 200 San Jose, CA 95110 Ph. 800-888-4630 Fax 408-441-7111 www.tuvessen.com B a cked by the credibility built on 125 ye a rs of ex p e ri- e n c e, m o re than 10,000 regi s t rations wo rl dw i d e, a n d m o re than 25 intern ational and four domestic offic e s , TÜV Essen is cap able of handling regi s t ration needs wo rl dw i d e. A subsidiary of RWTÜV Germ a ny, T Ü V Essen offe rs intern ational cert i fi c ation to ISO 9000, Q S - 9 0 0 0 ,A S 9 0 0 0 , TL 9000, ISO 14000, TE Supple- ment and ISO/TS 16949, plus additional specialize d p rogra m s .

TÜV Management Service/TÜV Product Service 5 Cherry Hill Drive Danvers, MA 01923 Ph. 800-888-0123 Fax 978-762-7637 www.tuvglobal.com TÜV is a global accredited registrar providing full ste.s of services including ISO 9000, ISO 14001, Q S - 9 0 0 0 , ISO/TS 16949,TE Supplement,VDA 6.1,AS9000,ISO 13485/88 and EN 46000 certi fic at i o n , CE marking assis- t a n c e, p roduct testing and cert i fic ation for electro m ag- netic compatibility (EMC), e l e c t rical and mech a n i c a l sa f ety and many additional global confor mity assessment services. Standards ISO 9000 Primary Industries Covered Geographic Region Consultants Guide

Date Established

AS9000 CE Mark ISO 9000 ISO 14000 QS-9000 TE Supplement TL 90000 Guarantees Registration

Year Established Year 3C Technologies Inc. 1989 x x x x x x Yes Manufacturing, Automotive, USA, International Ph. 800-327-6583 Fax 419-868-8993 Tooling and service 4a Better Business Inc. 1989 x x No Discrete mfg., Business-to- Midwestern USA Ph. 847-470-4513 Fax 847-470-3511 business, Transportation Advent Management International Ltd. 1978 x x x x x x x Yes Manufacturing, Transporta- North America, Western Europe Ph. 800-726-7985 Fax 610-388-9338 tion/Logistics, Distribution AFCI Inc. x Commercial, Government, USA and Canada Ph. 800-789-3704 Fax 757-428-7039 Military Alamo Learning Systems 1976 x x x x x x Yes Electronics, Automotive, USA Ph. 800-829-8081 Fax 925-277-1919 Aerospace American Quality Associates Inc. 1997 x x x x Yes Automotive, Telecommunica- International Ph. 561-286-8430 Fax 561-286-8490 tions, Hospitality Applied Quality Systems Inc. 1989 x x x x No Metal working, Electronics, USA Ph. 800-633-2588 Fax 651-633-7903 Printing Arch Associates LLC 1983 x x x x No Service, Automotive, Midwestern USA Ph. 248-449-5433 Fax 248-449-5434 Aerospace Associated Consultants International 1995 x x x x x Yes Manufacturing, Aerospace, Central and Eastern Canada and Ph. 905-680-1142 Fax 905-680-2871 Health care USA, Europe and Mexico Baxter Associates 1989 x x x x Automotive, Truck and heavy USA Ph. 248-645-1724 Fax 248-647-3904 equipment, Aerospace Benchmark Technologies Corp. 1980 x x x x x Yes Manufacturing, Automotive, Midwestern USA Ph. 800-637-9536 Fax 419-843-7218 Service Besterfield & Associates 1980 x x x Yes Automotive, Metals, Midwestern USA Ph. 618-394-1794 Fax 618-394-1794 Electronics Brewer and Associates Inc. 1983 x x x x Yes Chemical, Paper, Electronics International Ph. 972-641-8020 Fax 972-641-1327 Business & Quality Management Systems Inc. 1996 x x x x x x x Yes Electronics, Automotive, USA Ph. 800-934-9001 Fax 510-739-1071 Service Bywater Inc. 1982 x x x x Telecommunications, Oil and North America Ph. 203-973-0344 Fax 203-973-0345 gas, Food Canatech Consultant Group Inc. 1990 x Yes Processing, Manufacturing, Western Canada Ph. 306-789-5091 Fax 306-789-5091 Agribusiness Castle Engineering Services Inc. 1989 x x Yes Engineering, Manufacturing, Ontario, Northern USA Ph. 905-648-2569 Fax 905-648-2569 Service CCS Business Improvement Services Inc. 1977 x x x x x Yes Fabricated metals, Automotive, Ontario Ph. 905-847-7811 Fax 905-847-7845 Electronics CEEM Inc. 1979 x x x x x x x No Software, Aerospace, North America, Latin America Ph. 800-745-5565 Fax 703-250-5313 Automotive Change Management Consulting Inc. 1993 x x x x x Yes Manufacturing, Process, North America Ph. 973-696-7878 Fax 973-696-5858 Service Chartier, Larose et associes Inc. 1994 x x x Yes Printing, Communications, Quebec, Ontario Ph. 514-933-0483 Fax 514-933-9733 Dental Clark Quality Advantage Inc. 1984 x x x x x x Yes Automotive, Steel, USA Ph. 888-234-6737 Fax 219-642-5004 Rubber and plastic Clydesdale International Mgmt. Consulting 1994 x x x x x x Yes Telecommunications, North America Ph. 800-360-4476 Fax 650-367-7383 Manufacturing, Electronics Consultants in Quality Inc. 1990 x x x No Manufacturing, Service Central and Eastern USA, Ph. 888-330-8283 Fax 319-339-9488 Eastern Asia Continuous Improvement Technology 1991 x x x x x x x Yes Metalworking, International Ph. 847-459-3880 Fax 847-394-9587 Electromechanical, Service Customer Satisfaction Measurement 1995 x x x Yes All USA, Europe Ph. 408-267-9037 Fax 408-978-3901 E. Burns Consulting 1995 x x x No Manufacturing, Plastics, Southwestern Ontario Ph. 519-836-0363 Fax 519-767-6727 Training Eagle Group USA Inc. 1995 x x x x x x Yes Automotive, Tooling and USA Ph. 800-508-9044 Fax 248-355-4623 equipment, Chemical Educational Data Systems Inc. 1978 x x x No Service, Automotive, North America Ph. 313-271-2660 Fax 313-271-2698 Manufacturing EduVision Inc. 1975 x Yes Service, Government Canada, Caribbean Ph. 888-818-6403 Fax 905-825-5513 Escoe/Bliss Communication 1994 x x x No Electronics, Government, International Ph. 888-814-3633 Fax 949-263-9249 Manufacturing 34 Quality Digest/January 2001 Standards ISO 9000 Primary Industries Covered Geographic Region Consultants Guide

Date Established

AS9000 CE Mark ISO 9000 ISO 14000 QS-9000 TE Supplement TL 90000 Guarantees Registration

Year Established Year EuroQuest 1993 x x x Yes Manufacturing, Service, USA Ph. 800-355-3876 Fax 770-395-0737 Government Excel Partnership Inc. 1989 x x x xxxxNoManufacturing, Automotive, North America, Europe and Asia Ph. 800-374-3818 Fax 203-426-7811 Chemicals Farallon Consultants Ltd. 1991 x x x x x Yes Telecommunications, Process, North America and Ph. 250-370-9664 Fax 250-370-9420 Electronics South America G.R. Technologies 1977 x x x x x x Yes Automotive, Manufacturing, North America Ph. 905-856-1320 Fax 905-856-1369 Service George S. May International Co. 1925 x x x Yes Manufacturing, Service, North America and Ph. 800-999-3020 Fax 847-825-7937 Contracting Southern Europe Georgia Tech Center Int'l. Standards & Quality 1991 x x x x x x No All USA Ph. 800-859-0968 Fax 404-894-1192 GHR Associates 1991 x Yes Electronics, Metals, Rubber New Jersey Ph. 973-838-8915 Fax 973-838-8915 GlobalQual Inc. 1994 x x x No Automotive, Plastics, Europe and USA Ph. 248-932-8438 Fax 248-832-8438 Electronics Global Quality Services Inc. 1988 x x x No Consumer, Electronic, Asia Ph. 212-355-5596 Fax 212-421-1940 Electrical Group 9000, M.E. Williams Ltd. 1993 x x x x x Yes Medical, Aerospace, New England Ph. 978-256-9141 Fax 978-256-3489 Automotive Gunneson Group International Inc. 1980 x x x x Yes Manufacturing, Service, International Ph. 973-347-1313 Fax 973-347-5959 Transportation H.J. Steudel & Associates Inc. 1974 x x x x x No Manufacturing, Automotive, International Ph. 608-271-3121 Fax 608-271-4755 Service H.W. Fahrlander & Associates 1976 x x x x x Yes Automotive, Electronics, All Ph. 972-783-1216 Fax 972-783-6043 Mechanical fabrication Harrison M. Wadsworth & Associates Inc. 1991 x x x x No Electronics, Education, International Ph. 404-255-8662 Fax 404-250-1493 Chemical Hartley Group-Performance Paradigms Inc. 1994 x x x x Yes Aerospace, Automotive, North America and Ph. 800-391-7308 Fax 405-722-1552 Medical equipment South America HESTER Associates Inc. 1985 x x x xxxxYesManufacturing, Distribution, International Ph. 508-945-4860 Fax 508-945-4862 Financial Human Quality Educational Products 1989 x x Yes Manufacturing, Service, Ontario Ph. 613-347-1858 Fax 613-347-7630 Education Huntington Quality Associates Inc. 1991 x x x x x x Yes Automotive, Transportation, North America Ph. 800-496-8476 Fax 219-356-6006 Medical devices Independent Qlty. Assurance & Mgmt. 1987 x x Yes Pulp and paper, Electrical, British Columbia Ph. 604-943-7459 Fax 604-943-7459 Fabrication Independent Quality Consultants Inc. 1992 x x x x Yes Medical, Manufacturing, North America Ph. 763-441-7912 Fax 763-441-6977 Service INFORM 1995 x x x xxxx Telecommunications, General USA Ph. 703-680-1436 Fax 703-680-1356 manufacturing, Automotive Interax Group 1994 x x x x Yes Fabrication, Electronics, Canada, Eastern USA Ph. 888-401-3956 Fax 902-485-6058 Service International ISO Group Inc. 1989 x x xxxxYesAutomotive, Manufacturing, International Ph. 800-476-3066 Fax 513-851-5881 Material handling International Quality Consultants Inc. 1995 x x x x x No Transportation, Metals, Northeastern USA Ph. 724-284-3738 Fax 724-284-1310 Chemical IQC Inc. 1983 x x x x x x Yes Automotive, Tooling and International Ph. 800-450-1387 Fax 937-264-1370 machinery, Aerospace IQS Inc. 1986 x x x x x Yes Fabricated metal products, USA Ph. 800-635-5901 Fax 440-333-3752 Electronics, Industrial machinery IQuES 1996 x x x xxxxNoAutomotive, Aerospace, North America Ph. 800-793-2691 Fax 248-344-9759 Service ISO 9000 Quality Systems Management 1994 x x x x Yes Mechanical, Service, Ontario, Northeastern USA Ph. 905-336-5002 Fax 905-336-0288 Construction ISO America Inc. xxxx YesAutomotive, Petroleum, USA Ph. 972-529-1253 Fax 972-529-1341 Manufacturing ISO Auditing Network 1991 x x x x x Electronics, Aerospace, Plastics California Ph. 800-476-9006 Fax 909-277-2005 ISOQual International 1991 x x x x x x Yes Electronics, Medical devices, USA Ph. 781-762-6664 Fax 781-762-4465 Manufacturing Quality Digest/January 2001 35 Standards ISO 9000 Primary Industries Covered Geographic Region Consultants Guide

Date Established

AS9000 CE Mark ISO 9000 ISO 14000 QS-9000 TE Supplement TL 90000 Guarantees Registration

Year Established Year ITTI LLC 1984 x xxxxYesManufacturing, Distribution, North America and Ph. 770-998-6379 Fax 770-998-6316 Trucking South America JCM-Tech Inc. 1985 x No Software, Manufacturing, Midwestern USA Ph. 614-766-3670 Fax 614-792-1607 Educational Kavon International Inc. 1983 x x x x x Yes Steel, Metalworking, Midwestern USA Ph. 888-637-9598 Fax 440-286-9510 Distributors Ken Jackman & Associates 1994 x x x No Metal casting, Electronics, Midwestern USA Ph. 708-309-5249 Fax 847-843-3789 Manufacturing Litvan Enterprises 1992 x x x x x No Plastics, Distribution, Midwestern USA Ph. 507-643-6057 Fax 507-643-6057 Metalworking M.E.N. Associates 1996 x x x No Automotive manufacturing, Ohio Ph. 216-973-1211 Fax 216-749-1160 Metal stamping, Assembly Macpin Associates Inc. 1992 x x x Yes Service, Insurance, Hospitality USA and Canada Ph. 201-529-4343 Fax 201-529-4143 Management Resources International 1984 x x x x No Automotive, Electronic, Service International Ph. 734-429-0747 Fax 734-944-0748 Management Software International Inc. 1991 x x x No Manufacturing, Automotive, International Ph. 781-279-1919 Fax 781-279-2929 Service Marcorp International 1994 x x x x x Yes Automotive, Plastics, Midwestern USA Ph. 248-424-5621 Fax 248-424-8009 Metalworking Moorhill International Group Inc. 1992 x x x x x No Aerospace, High-tech, Services North America Ph. 480-491-2007 Fax 480-491-2101 MOYE Co. Ltd. 1990 x x x x x No Printing, Project and design North America Ph. 416-248-9187 Fax 416-248-9187 engineers, Aerospace MRJ Consultants Inc. 1990 x x x x Yes Metals fabrication, Medical Northeastern USA Ph. 973-377-6136 Fax 973-377-0819 services, Aircraft Nachman Precision Systems Inc. 1990 x x x x No Pulp and paper, Automotive, International Ph. 757-481-0013 Fax 757-481-0013 Telecommunications Nelson Associates 1993 x x No Electronics, Chemicals, Southeastern USA Ph. 904-797-2941 Fax 904-797-2941 Automotive Olympic Performance Inc. 1991 x Yes High-tech, Assembly and Northwestern USA Ph. 503-692-5573 Fax 503-692-5254 manufacturing, Service Operations Concepts Inc. 1991 x x No Pharmaceutical, Food and International Ph. 856-667-4461 Fax 856-667-4602 beverage, Manufacturing Partners Through Change Inc. 1995 x x No Manufacturing, Telecommuni- USA Ph. 303-777-9680 Fax 303-765-4567 cations, Metal fabrication PDA International Inc. 1995 x x x xxxxYesEngineering, Electronics, Eastern USA Ph. 888-732-9977 Fax 781-380-3516 Medical Peak Consulting Group Inc. 1994 x x x x x Yes Semiconductors, Electronics, Western USA Ph. 408-248-2362 Fax 408-249-3009 Medical PIVOT Management Consultants 1993 x x x x Yes Manufacturing, Distribution, USA Ph. 877-748-6862 Fax 909-982-7161 Service and health care Pleiades International Inc. 1990 x x x x x Yes Manufacturing, Supply and North America Ph. 800-816-0110 Fax 317-867-2299 distribution, Service Plexus Corp. 1994 x x x x x No Automotive, Aerospace, International Ph. 888-753-9871 Fax 651-644-4949 Manufacturing Powerway Inc. 1987 x x x Yes Automotive, Forging, Injection USA Ph. 800-964-9004 Fax 317-598-1740 molding PQ Systems Inc. 1984 x x Yes Manufacturing, Health care, USA Ph. 800-777-3020 Fax 937-885-2252 Telecommunications PRIME Consulting Group 1994 x Yes High-tech, Service, USA Ph. 510-794-1189 Fax 510-792-2804 Transportation Process Quality Associates Inc. 1988 x x x xxxxYesManufacturing, Electronics, Ontario, Michigan, New York Ph. 800-837-7046 Fax 519-667-1722 Service Procon Service 1983 x x x x Yes Automotive, Metalworking, North America Ph. 519-442-3164 Fax 519-442-1083 Service Productivity Improvement Center (U.S.) 1985 x x x x x Yes Automotive, Manufacturing, North America Ph. 800-727-6222 Fax 615-884-1082 Government Professional Services 1993 x x x x x Yes Electronics, Automotive, Service North America Ph. 630-515-9632 Fax 630-434-9755 ProSolve Consulting Ltd. 1987 x x x No Manufacturing Ph. 403-266-1030 Fax 403-266-1097 36 Quality Digest/January 2001 Standards ISO 9000 Primary Industries Covered Geographic Region Consultants Guide

Date Established

AS9000 CE Mark ISO 9000 ISO 14000 QS-9000 TE Supplement TL 90000 Guarantees Registration

Year Established Year Q21… 21st Century Quality 1992 x x xxxxYesAutomotive, General industrial, Continental USA Ph. 800-835-6863 Fax 231-893-5151 Aerospace QASNA Inc. 1994 x x x x x Yes Aerospace, Environmental, North America and Ph. 714-898-0893 Fax 714-373-3767 Tooling South America QBEK 1991 x x x x No Fabricated metal products, Eastern USA Ph. 302-452-9257 Fax 302-452-9475 Chemicals, Automotive QM Consulting Inc. 1993 x x x Yes Tooling, Communications, Midwestern USA Ph. 800-862-3229 Fax 800-862-3229 Industrial belting QMR Consulting Inc. 1987 x x x x Yes Oil and gas, Manufacturing, International Ph. 713-974-1872 Fax 713-974-6336 Distribution QRX Inc. 1992 x x x x Yes Electronics, Aerospace, Service USA Ph. 800-966-2146 Fax 972-418-9525 Qualitran Professional Services Inc. 1980 x x Yes Manufacturing, Service North America Ph. 800-461-9902 Fax 705-329-1890 Quality Advisors Inc. 1993 x x x x x x Yes Electronics, Plastics, Metals North America and Mexico Ph. 800-900-5222 Fax 858-592-7706 Quality Consulting 1982 x x x No Metal, Plastics, Electronics Wisconsin, Illinois Ph. 262-567-2854 Fax 262-567-7289 Quality Consulting Services Inc. 1994 x x x Yes Manufacturing, Service, Testing Western USA Ph. 877-553-0399 Fax 602-547-3614 labs Quality Innovations Inc. 1994 x Yes Electronics, Construction, Eastern USA Ph. 888-698-7308 Fax 561-624-7276 Shipbuilding Quality Management International Inc. 1986 x x x xxxxYesManufacturing, Transportation, International Ph. 800-971-4001 Fax 800-329-9004 Construction Quality Management International Ltd. 1991 x x No Engineering, Manufacturing, Eastern Canada Ph. 506-633-2060 Fax 506-633-2060 Fabrication Quality Management Solutions Inc. 1989 x x x x x x No Manufacturing, Services, North America Ph. 800-628-6424 Fax 860-442-3393 Aviation Quality & Productivity Management 1996 x Yes Manufacturing, Service Atlantic Canada, Ph. 506-454-6073 Fax 506-454-6447 Northeastern USA Quality Partners (CA) 1991 x x x x x Yes Electronics, Aerospace, Plastics California Ph. 800-476-9999 Fax 626-791-7145 Quality Partners (TX) 1987 x x x Yes Services, Software develop- USA Ph. 972-661-3430 Fax 413-473-5723 ment, Information services Quality Resource Alliance Corp. 2000 x x Yes Manufacturing, Machining, USA, Canada and Ph. 888-974-1848 Fax 630-790-3840 Automotive South America Quality Resource Group 1992 x x x x x Yes Automotive, Furniture, International Ph. 888-577-4462 Fax 616-454-2324 Aerospace Quality Solutions Inc. 1990 x x x x Yes Metals fabrication, Steel service International Ph. 800-471-1646 Fax 440-933-7077 centers, General manufacturing Quality Systems Assessment Co. 1991 x x x Yes Aerospace, Aircraft parts and Western USA Ph. 310-539-9510 Fax 310-539-9510 systems Quality Systems Associates Inc. 1993 x x xxxxYesMetals/Machining, Plastics, Midwestern USA Ph. 920-682-9045 Fax 920-682-9045 Electronics/Electromechanical Quality Systems Enhancement Inc. 1992 x x x x x Yes Automotive, Paper and USA Ph. 866-577-4476 Fax 770-518-9968 packaging, Plastics/Metals Quality Systems Innovations Inc. 1998 x Yes Small business, Service, International Ph. 570-629-7094 Fax 570-629-7094 Software development Quality Technology Co. 1989 x x xxxxYesElectronics, Metals, Automotive USA Ph. 800-680-0700 Fax 847-884-7280 QualityQuest 1994 x x x x Yes Automotive, Steel, Midwestern USA Ph. 888-568-9001 Fax 847-870-0872 Manufacturing Quong & Associates Inc. 1986 x x x No Chemical, Steel, Aerospace USA Ph. 415-922-2957 Fax 415-931-4699 R.V. Armstrong & Assoc. 1987 x x x x x Yes Manufacturing, Service, USA and Canada Ph. 800-233-6178 Fax 540-721-9500 Government Rand E. Winters Group Inc. 1989 x x xxxxNoService, Automotive, General USA Ph. 800-847-6838 Fax 616-455-8133 manufacturing Rath & Strong Inc. 1935 x x Yes Financial services, Manufactur- International Ph. 800-622-2025 Fax 781-861-1424 ing, Pharmaceuticals Rau and Associates 1989 x No Pharmaceutical, Chemical USA Ph. 337-477-0758 Fax 337-478-9440 processing, Distributors Quality Digest/January 2001 37 Standards ISO 9000 Primary Industries Covered Geographic Region Consultants Guide

Date Established

AS9000 CE Mark ISO 9000 ISO 14000 QS-9000 TE Supplement TL 90000 Guarantees Registration

Year Established Year Reger Quality Consultants 1992 x x x x Yes Manufacturing, Distribution, North America Ph. 888-476-9004 Fax 262-335-3859 Assembly Results International 1982 x x xxxxYesManufacturing, Service, USA Ph. 800-971-0967 Fax 614-436-5881 Software Results Systems Corp. 1983 x x x x x Yes Automotive, Manufacturing, Midwestern USA Ph. 248-244-8550 Fax 248-244-8504 Service RMS Consulting 1999 x x x Yes Telecommunications, West Coast USA Ph. 408-273-3658 Fax 408-248-8432 Manufacturing, Chemical Rochester Institute of Technology 1981 x x x x No Manufacturing, Research and Northeastern USA Ph. 716-475-5070 Fax 716-475-5959 development, Automotive S&S Consulting Associates Inc. 1993 x x x x x x Yes Metal, Electronic, Textile Eastern and Midwestern USA Ph. 910-458-3363 Fax 910-458-3363 Software Certification Institute 1984 x x No Aerospace, Electronics, USA Ph. 805-937-5383 Fax 805-937-5383 Pharmaceutical SSI Consulting Group 1986 x x Yes Manufacturing, Steel, Casting Northeastern USA Ph. 724-832-8440 Fax 724-832-8485 Stat-A-Matrix 1968 x x x xxxxNoManufacturing, Automotive, USA Ph. 800-472-6477 Fax 732-548-0409 Aerospace and defense Statistical Quality Control Institute 1983 x x x No Metals, Electrical, Cookware Midwestern USA Ph. 920-922-7938 Fax 920-923-7154 The Stornoway Group Inc. 1992 x x x x x Yes Automotive, Chemical, Food North America Ph. 905-853-2918 Fax 905-853-2918 Strider International Inc. 1995 x x x Yes Manufacturing, Service, North America Ph. 800-891-6629 Fax 416-674-5644 Distribution Synergistic Systems Inc. 1983 x x Yes Distribution, Chemicals, International Ph. 888-924-0099 Fax 225-927-2934 Manufacturing Tantara Management Services 1993 x Yes Software development, Canada Ph. 403-244-8696 Fax 403-244-9291 High-tech Team 14000 Inc. 1984 x x x Service, Chemical, Eastern and Midwestern USA Ph. 201-837-5934 Fax 201-837-8893 Environmental The Tetris Management Group 1992 x x Yes Service, Manufacturing, Western Canada Ph. 780-437-3048 Fax 780-988-9003 Processing Tom Bair & Associates 1991 x x x x x Yes Automotive, Aerospace, USA Ph. 417-627-9577 Fax 417-624-7688 Electromechanical and chemical TQM Management Consultants 1989 x x x Yes Electronics, High Tech, Western USA Ph. 510-895-5834 Fax 510-895-1087 Manufacturing Track 2000 Quality Associates 1992 x x x x No Metalworking, Plastics, Services Ontario Ph. 613-477-2500 Fax 613-477-1842 Tri-Tech Services Inc. 1987 x x x xxxxNoManufacturing, Transportation North America Ph. 412-655-8970 Fax 412-655-8973 and distribution, Construction Unique Development International Inc. 1987 x x x x x Yes Automotive parts, Metal North America Ph. 800-622-6437 Fax 519-685-9043 fabrication, Machine shops University of California Extension, Santa Cruz 1990 x x x No Hardware/Software, Semicon- Northern California Ph. 408-342-0231 Fax 408-342-0164 ductors, Networking/Peripherals Vanguard Consulting 1986 x x Yes Molding, Food, Electronics North America Ph. 847-446-0820 Fax 847-446-0821 The Victoria Group Inc. 1990 x x x x x Yes Manufacturing , Service, USA Ph. 800-845-0567 Fax 703-691-2542 Electronics Vision-IBS Ltd. 1990 x x x x Yes Manufacturing, Service, North America Ph. 877-767-4462 Fax 248-788-8003 Government W. R. Wayman & Associates 1990 x x x x No Aerospace, Electronics, Service North America Ph. 972-539-0335 Fax 972-539-0335 R.T. Westcott & Associates 1979 x x x x Yes Manufacturing, Printing, USA Ph. 860-388-6094 Fax 860-388-6094 Consulting and engineering Wheeler and Young Inc. 1993 x Yes Software, Telecommunications, Ontario Ph. 905-471-9064 Fax 905-471-9989 Professional Williams & Associates 1978 x x x xxxxYesManufacturing, Service, North America, Europe Ph. 519-853-0571 Fax 519-853-4816 Government Woods Quality Center 1993 x x x No Business, Service, Education Midwestern USA Ph. 319-399-6465 Fax 319-399-6457 WorldSource One Inc. 1994 x x Yes Government, Services, USA Ph. 800-999-1199 Fax 702-645-6283 Manufacturing 38 Quality Digest/January 2001 ISO Consultants Directory

3C Technologies Inc. Applied Quality Systems Inc. 6834 Spring Valley Drive, Ste. 202 446 W. County Road D Holland, OH 43528 St. Paul, MN 55112 Ph. 800-327-6583 Fax 419-868-8993 Ph. 800-633-2588 Fax 651-633-7903 www.3ctech.com www.aqsperformance.com Cu s t o m i z ed trai n i n g , co n s u l t i n g , assessments and prod u c t s Applied Quality Systems provides a complete suite of for ISO 9000:2000, ISO/TS 16949, Q S - 9 0 0 0 , TE Sup- R A B - a c c redited ISO 14000 and ISO 9000 progra m s . plement, ISO 14000,TPM,lean manufacturing and Six ISO 9000 programs are ava i l able with industry - Sigma. Wo rkshops on implementat i o n , d o c u m e n t at i o n s p e c i fic content. and internal auditing. AQPE LLC 4a Better Business Inc. 561 N. Riverside 8950 Gross Point Road St. Clair, MI 48079 Skokie, IL 60077 Ph. 810-334-6400 Fax 810-329-2018 Ph. 847-470-4513 Fax 847-470-3511 AQPE offe rs ISO 9000 and QS-9000 design, fa c i l i t at i o n www.4abetterbusiness.com and training; engi n e e ring and consultant services and Im p l e m e n t a tion-based consulting services for product and ISO 14000 support; and DOE, Q F D, value engi n e e ri n g, process improvement. Interactive training includes CD- b e n ch m a rk i n g, p ro blem solving, and new product deve l- ROM-based training for process map p i n g, root cause opment. analysis, FMEA, internal auditing and ISO 9001:2000. Arch Associates LLC Addstan Management 41620 Six Mile Road, Ste. 102 Systems Inc. Northville, MI 48167 5501 Doncaster Way Ph. 248-449-5433 Fax 248-449-5434 Minneapolis, MN 55436-2017 www.archassociates.com Ph. 952-929-7050 Fax 952-929-8212 Ar ch provides training in ISO 9000, ISO/TS 16949, IS O Complete training and consulting in the A S 9 0 0 0 , I S O 17 0 2 5 , QS-9000 and TE Supplement, SPC and re l i ab i l i- 9 0 0 0 , ISO 14000, QS-9000 and TL 9000 intern at i o n a l t y / m a i n t a i n ability/cost reduction. Support and fo l l ow - u p standards. i n cludes consulting, system development and documen- Adrian Group tat i o n , on-call pro blem solving and audit support . 628 Barcliff Road, Ste. 100 Argyle Associates Inc. Norfolk, VA 23505 One Robin Woods Lane Ph. 800-552-7929 Fax 757-440-0189 South Salem, NY 10590 www.adriangroup.com Ph. 914-533-6655 A systems consulting re s o u rce for companies seeking Aspect International Management Ltd. compliance and regi s t ration to ISO 9001, ISO 14001, Denbigh House, Denbigh Road QS-9000,TL 9000,AS9000,AS9100,ISO/TS 16949 or Milton Keynes, MK1 1YP United Kingdom FD A-CGMP (devices). Turn k ey system development and Ph. 44-1908-368071 Fax 44-1908-648828 t raining on selected elements, i n cluding documentat i o n Associated Consultants International cre a tion; audit program development; document, rec o rd s 33 Baxter Crescent control; and employee training. Thorold, ON L2V 4S1 Canada Advent Management Ph. 905-680-1142 Fax 905-680-2871 International Ltd. www.isoaci.com 411 Old Baltimore Pike ACI has the fastest implementation and the first long-term Chadds Ford, PA 19317 c a re regi s t rat i o n , with more than 80 first-time regi s t ra- Ph. 800-726-7985 Fax 610-388-9338 tions to the ISO 9000 series, AS9000 and QS-9000. www.getresults.com Atek A dvent provides standards-compliance programs fo r 340 Cooley St., Ste. 287 ISO 9000, ISO 14000 and re l ated standard s , plus strat e- Springfield, MA 01128 gic integrat i o n ,p roject manage m e n t ,c o n t ract auditing Ph. 413-525-0149 Fax 413-525-0395 and tra i n i n g. Baxter Associates AFCI Inc. 850 N. Adams Road, No. 7 7125 Atlanta Ave. Birmingham, MI 48009 Virginia Beach, VA 23451 Ph. 248-645-1724 Fax 248-647-3904 Ph. 800-789-3704 Fax 757-428-7039 www.bax1.com www.baldrigeworks.com Baxter A s s o c i ates offe rs supplier quality assurance and Alamo Learning Systems full support for rel a ted systems—ISO 9000, Q S - 9 0 0 0 ,T E 3160 Crow Canyon Road, Ste. 280 Supplement; statistical methods, pr ocess control and SPC San Ramon, CA 94583 s o f t wa re; on-site implementation services for manu fa c- Ph. 800-829-8081 Fax 925-277-1919 turing documentation and SPC software; and defect and www.alamols.com cost-reduction projects. Alamo specializes in such areas as problem solving and Bay Advisors LLC decision making and project management and offer s cus- 4521 Greenfield t o m - t a i l o red solutions for ISO 9000-based quality sys- Bay City, MI 48706 tems and business process improvement. Ph. 517-671-0536 Fax 517-671-0536 American Quality Associates Inc. www.bayadvisors.com 7628 S.E. Autumn Lane Benchmark Technologies Corp. Hobe Sound, FL 33455 3161 N. Republic Blvd. Ph. 561-286-8430 Fax 561-286-8490 Toledo, OH 43615 www.amerquality.com Ph. 800-637-9536 Fax 419-843-7218 A m e rican Quality A s s o c i ates Inc. offe rs a full ra n ge of www.benchmark-usa.com ma n a gem e n t , quality and envi r onmental management sys- Complete design and implementation of quality systems to tem services to help your company ach i eve ISO 9000, ach i e ve compliance and for wa r d your business objectives . QS-9000 and ISO 14000 registration; TQM; and contin- Besterfield & Associates uous improvement, process auditing and MPTQM. Two Clark Drive Fairview Heights, IL 62208 ISO 9000 Consultants Directory Ph. 618-394-1794 Fax 618-394-1794 and TE Supplement systems, on-site trai n - ments and audits (gap / p re l i m i n a ry / s u p- m e n t ation. ISO 9000, ISO 14000, Q S - This full-service company provides in- in g , and obtaining product cert i fic ation to p l i e r ) ,i n t e rnal auditing servi c e s , and gen - 9 0 0 0 , ISO/IEC Guide 25, TL 9000, T E house training; prob lem solving; and pro- CSA, UL and CE marking. eral ISO 9000 consulting. Supplement, AS9000 and many more. gram implementation on DOE, Taguchi, CEEM Inc. Consultants in Quality Inc. E. Burns Consulting S P C , T P M , T Q M , ISO 9000 and ISO 12110 Sunset Hills Road, Ste. 140 319 Friendship St. 295 Water St., Unit 97 14000. Reston, VA 20190 Iowa City, IA 52245-3916 Guelph, ON N1G 2X5 Canada Brewer and Associates Inc. Ph. 800-745-5565 Fax 703-250-5313 Ph. 888-330-8283 Fax 319-339-9488 Ph. 519-836-0363 Fax 519-767-6727 2505 Locksley Drive www.ceem.com ww w. c o b. n i u . e d u / e xec cl u b / m e m / s e rv / s t u m E. Burns Consulting implements and Grand Prairie, TX 75050 CEEM Inc. provides seminars ,c o n s u l t i n g p.html audits quality management systems. Ph. 972-641-8020 Fax 972-641-1327 and softwa re as well as a compre h e n s ive Consultants in Quality Inc. provides exp e - www.bai-bk.com ra n ge of publ i c ations on quality, e nv i- rienced management consulting for ISO Br ewer is ISO 9001-certi fi ed and provi d e s ronmental management and health and 9 0 0 0 , Q S - 9 0 0 0 ,T Q M , B a l d ri ge Awa rd auditor and ISO 9000 trai n i n g . ISO audi- s a fe t y, and inform a tion securi t y. cri t e ri a , Six Sigma and initiating bus i n e s s tor transition training will be available in Center for Continuous Quality process improvement activities. 2001. Consulting services offered. Improvement Continuous Improvement Eagle Group USA Inc. Bridges Quality Consulting 2625 N. Loop Drive, Ste. 2130 Technology 100 W. Big Beaver Road, Ste. 200 61 North Hayden Parkway Ames, IA 50010 113 McHenry Road, No. 211 Troy, MI 48084 Hudson, OH 44236 Ph. 800-854-9051 Fax 515-296-7096 Buffalo Grove, IL 60089 Ph. 800-508-9044 Fax 248-355-4623 Ph. 330-650-9849 www.ccqi.com Ph. 847-459-3880 Fax 847-394-9587 www.eaglegroupusa.com BQC provides indiv i d u a l i zed coach i n g, CCQI uses a compreh e n s i ve app ro a c h that Complete turn a round quality systems Ea gle Group specializes in designing and training and consulting services. integrates the Deming Management Phi- d evelopment and dep l oyment based on p roviding solutions to implement ISO BTI Services Inc. l o s o p hy, the Goldratt Th e o ry of Con- ISO 9000, Q S - 9 0 0 0 , TE Supplement, 9 0 0 0 , Q S - 9 0 0 0 , TE Supplement, I S O 785 Westney Road S., Ste. 7 s t raints and Covey ’s Pri n c i p l e - C e n t e re d AS9000,TL 9000,ISO 14001 and other 14000,AS9100,TL 9000 and TQM ini- Ajax, ON L1S 7G1 Canada Leadership. re l ated standards and customer re q u i re- t i at ives. Training includes RAB-accre d- Ph. 905-686-0101 Fax 905-686-8101 CGTechsupport LLC ments. Consulting and guidance in TQ M , ited quality management system and www.pengroup.com/affiliates/bti Muskegon, MI Malcolm Baldri ge National Quality environmental management system lead Burnett Associates Ph. 231-843-4945 Fax 231-845-2973 Award, team building, problem solving, a u d i t o r, a dvanced auditor, I Q A ,A P Q P, 35 Chablis Drive Change Management SPC and similar practices. PPA P , F M E A , M S A , S P C , 8 - D, R & M Fairport, NY 14450 Consulting Inc. Creative Resources Inc. tools, QOS/BOS and AQP-TE. Ph. 716-223-0724 Fax 716-223-9057 82 Benson Drive 6134 W. Willow Ave. Educational Data Systems Inc. Business Performance Associates Wayne, NJ 07470 Glendale, AZ 85304 15300 Commerce Drive N., Ste. 200 10658 La Roda Drive Ph. 973-696-7878 Fax 973-696-5858 Ph. 623-979-0732 Fax 623-979-0732 Dearborn, MI 48120 Cupertino, CA 95014 www.cmc-global.com C re at ive Resources Inc. consults in the Ph. 313-271-2660 Fax 313-271-2698 Ph. 408-366-0848 Fax 408-366-0838 Ch a n g e Management Consulting is a full- ar eas of quality systems consulting, bus i - www.educational-data-sys.com www.bpaconsultants.com service organizational improvement and ness managem e n t , team building and ISO This ISO 9001-regis t e r ed consulting firm Business & Quality Management training firm market leader. 9000. Creat i ve Resources also offer s sem- sp e c i a l i z es in providing customized serv- Systems Inc. Charles Fisher Associates Ltd. in a r s and consulting services on bus i n e s s i c e s , wh i ch include training (incl u d i n g 39510 Paseo Padre Parkway, Ste. 370 6791 N. River Road i m p rove m e n t , o rga n i z ational deve l o p- SPC and internal auditing), p o l i cy and Fremont, CA 94538 Byron, IL 61010 m e n t , e m p l oyee development and per- p ro c e d u re manual documentat i o n , p re- Ph. 800-934-9001 Fax 510-739-1071 Ph. 815-234-3198 Fax 815-234-3286 sonal productivity. assessments and consulting for ISO 9000, www.bqms.com Chartier, Larose et Associes Inc. CSG Inc. QS-9000 and the TE Supplement. BQMS provides quality business proc e s s 1371 Notre-Dame St. W., Ste. 2 3031 Javier Road EduVision Inc. solutions through trai n i n g , consulting and Montreal, PQ H3C 4J6 Canada Fairfax, VA 22031 2006 Waters Edge Drive application integration services. Ph. 514-933-0483 Fax 514-933-9733 Ph. 800-222-9001 Fax 703-205-0684 Oakville, ON L6L 1A4 Canada Bywater Inc. www.chartier-larose.com www.csgincorp.com Ph. 888-818-6403 Fax 905-825-5513 Two Stamford Landing, Ch a rt i e r , La r ose et Associes is ISO 9002- Customer Satisfaction www.eduvision.on.ca 68 Southfield Ave. regis t e r ed and offer s quality managem e n t Measurement Pr ovides consulting and training servi c e s Stamford, CT 06902 se r vices and human res o u r ces trai n i n g . as 15559 Union Ave., No. 106 for quality manage m e n t , i n cluding ISO Ph. 203-973-0344 Fax 203-973-0345 well as ISO 9000 and ISO 14000 con- Los Gatos, CA 95032 9000 and TQM, focusing on public and www.bywater-consulting.com sulting. Ph. 408-267-9037 Fax 408-978-3901 p rivate sector service orga n i z at i o n s . By w ater provides consulting and trai n i n g Clark Quality Advantage Inc. CSM specializes in external and internal Assessments, gap analysis,implementa- services to all industry sectors. 14801 County Road 40 customer satisfaction measurement. tion training, and support and audit serv- Canatech Consultant Group Inc. Goshen, IN 46528 D’Ardenne Associates Ltd. ices. Specialists in cost of quality and 2434 Bolen Bay Ph. 888-234-6737 Fax 219-642-5004 707 E. Broad St. service performance measurement. Regina, SK S4V 0V6 Canada www.clarkqa.com Dublin, VA 24084 Entela Inc. Ph. 306-789-5091 Fax 306-789-5091 Cl a r k Quality Ad van t a ge Inc. specializes Ph. 540-674-2350 Fax 540-674-2535 3033 Madison Ave. S.E. ww w. c a ble r egin a . c o m / bu s i n e s s / c a n at e c h in complete system implementation and www.dardenneassociates.com Grand Rapids, MI 49548-1289 Canatech provides comprehensive train- training for ISO 14001,ISO 9000:2000, D’Ardenne Associates provides consult- Ph. 800-888-3787 Fax 616-247-7527 ing and consulting, specializing in ISO QS - 9 0 0 0 , ISO/TS 16949, ISO 17025 and ing services in ISO 9000, ISO 14000, QS - www.entela.com 9000 and SPC. Training is custom- TL 9000 and more. 9000 and TE Supplement. Entela’s services include testing, failure designed. Clydesdale International Det Norske Veritas Inc. analysis,consultation,program manage- Castle Engineering Services Inc. Management Consulting 3805 Crestwood Parkway, Ste. 200 ment for materials,components and sys- 38 Halson St. 570 El Camino Real, No. 150 Duluth, GA 30096 t e m s ,e n gi n e e ring servi c e s , quality system Ancaster, ON L9G 2S3 Canada Redwood City, CA 94063 Ph. 800-486-4524 Fax 770-279-0282 regis t r ation (ISO 9000, Q S - 9 0 0 0 ,I S O / T S Ph. 905-648-2569 Fax 905-648-2569 Ph. 800-360-4476 Fax 650-367-7383 www.dnv.com 16 9 4 9 , TE Supplement, ISO 14000, pu b - CES provides a down - t o - e a r th customized www.clydesdale.com Drewe & Associates lic tra i n i n g ) ,i n t e rn ational product certi fi - s e rvice integrating wo rkplace activ i t i e s COACHWorks 9294 Scenic Bluff Drive cation, and CE marking. with ISO requirements. Ph. 607-659-5426 Austin, TX 78733 Escoe/Bliss Communication CCS Business Improvement Collier & Associates Ph. 512-263-2960 Fax 512-263-2960 17880 Skypark Circle, Ste. 101 Services Inc. 14802 La Capelle Road www.drewe.com Irvine, CA 92614 1182 Old Post Drive La Mirada, CA 90638 Dynamic Quality Systems Ph. 888-814-3633 Fax 949-263-9249 Oakville, ON L6M 1A6 Canada Ph. 714-562-8155 Fax 714-562-8631 6818 Tralee Court www.escoebliss.com Ph. 905-847-7811 Fax 905-847-7845 www.collierassociate.com Fort Wayne, IN 46835 D o c u m e n t ation specialists: ISO 9000- www.ccsbis.com ISO 9000, QS-9000 and A S 9 0 0 0 / 9 1 0 0 Ph. 219-486-5110 Fax 219-486-5584 compliant policies, p ro c e d u re s , wo rk CCS pro fessionals provide ex p e rt guid- on-site internal auditor trai n i n g , ma n a ge- Dynamic Quality Systems prov i d e s , i n s t ructions and fo rms. ISO 9000 gap ance to hundreds of companies in imple- ment rev i ew tra i n i n g, ISO 9001:2000 RAB- and ICQC-cert i fied consulting, a n a lysis and consulting. Records man- menting ISO 9000, ISO 14000, QS - 9 0 0 0 m a n agement ove rv i ew tra i n i n g, a s s e s s- training, gap analysis and system imple- agement consulting and conve rsions. ISO 9000 Consultants Directory Essential Resources LLC Quality and process improvement consulting. FRA spe- G.R. Technologies 45 Park Place S., Ste. 330 c i a l i zes in ISO 9000, Q S - 9 0 0 0 , TE Supplement and 3800 Steeles Ave. W., Ste. 103W Morristown, NJ 07960 AS9000 implementation; strate gic business assessments; Woodbridge, ON L4L 4G9 Canada Ph. 888-326-7250 Fax 888-326-7251 quality system softwar e integration; and providing app l i - Ph. 905-856-1320 Fax 905-856-1369 Essential Resources LLC offe rs full-service ISO 9000 cations-based workshops and training. www.grtechnologies.com and QS-9000 customer sat i s faction measurement and FQS Inc. G.R. Tech n o l o gies provides training and consulting serv- m a n agement systems consulting with customer sat i s- P.O. Box 15606 ices for ISO 9000, ISO 14000, QS - 9 0 0 0 , TE Supplement faction survey re s e a rch and analysis and competitive Loves Park, IL 61132 and business process improve m e n t : gap analy s i s , p re- benchmarking. Ph. 815-961-9972 Fax 815-961-9956 a s s e s s m e n t s , system fa c i l i t ation and documentat i o n ETC Group Inc. iso9000y2000.com review. 1300 Avenida Alvarado George S. May International Co. Roseville, CA 95747 303 S. Northwest Highway Ph. 800-987-0020 Fax 916-772-0544 Park Ridge, IL 60068

EtQ Inc. 399 Conklin St., Ste. 208 Farmingdale, NY 11735 Ph. 800-354-4476 Fax 516-293-0784 www.etq.com EtQ Solutions enables employe e s , s u p p l i e rs and cus- tomers to create, collaborate, approve, manage and dis- t ri bute critical fo rms and documents to ach i eve and maintain a Web-based, paperless system for ISO 9000, Q S - 9 0 0 0 , ISO 14000 and similar standards for quality and envi r onmental management. Ad m i n i s t r ato r s are able to customize the application with only a Web browser. EuroQuest 8351 Roswell Road, Ste. 171 Atlanta, GA 30350 Ph. 800-355-3876 Fax 770-395-0737 www.euroquest.net Eu r oQuest specializes in training and consulting for qual- ity management. A reas of ex p e rtise include ISO 9000, Q S - 9 0 0 0 , ISO 14000, ISO 17025, Six Sigma and lean manufacturing.

Excel Partnership Inc. 75 Glen Road Sandy Hook, CT 06482 Ph. 800-374-3818 Fax 203-426-7811 www.excelpartnership.com Farallon Consultants Ltd. 2856 Shakespeare St. Victoria, BC V8R 4H3 Canada Ph. 250-370-9664 Fax 250-370-9420 Far allon helps companies develop management systems based on the ISO 9000,ISO 14001 and OHSAS 18001 standards (safety). FED-PRO Inc. 2811 19th Ave. Rockford, IL 61108 Ph. 800-833-3776 Fax 815-227-1984 FED-PRO Inc. is a multifaceted consulting and training firm that specializes in the areas of quality assurance and c o n t ract administration. Products and services incl u d e video training films,quality manuals on diskette, semi- nars and consulting.

Follmer, Rudzewicz Advisors Inc. 26200 American Drive, Ste. 500 Southfield, MI 48086 Ph. 248-355-1040 Fax 248-355-9904 www.fradvisors.com ISO 9000 Consultants Directory Ph. 800-999-3020 Fax 847-825-7937 Quality management consultants special- Huntington Quality I n n ovat ive Quality Services prov i d e s www.georgesmay.com izing in ISO 9000, A S 9 1 0 0 ,Q S - 9 0 0 0 ,T L Associates Inc. quality system consulting and auditing Georgia Tech Center for Interna- 9000 and ISO 14000 compliance. As s i s t s 533 Henry St. s e rvices specializing in ISO 9000 qual- tional Standards & Quality with the maintenance of management sys- Huntington, IN 46750 ity systems. Products include customized 151 Sixth St., Room 143 t e m s ,i n cluding management revi e ws and Ph. 800-496-8476 Fax 219-356-6006 quality system documentation and gage Atlanta, GA 30332 internal auditing programs. www.hqa.com ca l i b r ation rec o r ding and recall softwar e. Ph. 800-859-0968 Fax 404-894-1192 Gunneson Group Independent Quality Assurance Interax Group www.cisq.gatech.edu International Inc. & Management Services 75 Lavinia St., Ste. 128 CISQ provides quality and international 500 International Drive 5110 Wallace Ave. New Glasgow, NS B2H 1N5 Canada st a n d a r ds trai n i n g , auditing and techn i c a l Mt. Olive, NJ 07828 Delta, BC V4M 1A1 Canada Ph. 888-401-3956 Fax 902-485-6058 as s i s t a n c e . Regis t e r ed to ISO 9001. Inter- Ph. 973-347-1313 Fax 973-347-5959 Ph. 604-943-7459 Fax 604-943-7459 www.interaxgrp.com na tional standards , ISO 9000, ISO 14000, www.gunnesongroup.com IQAM Services provides quality assur- International ISO Group Inc. CE mark i n g, Q S - 9 0 0 0 , and quality and Gunneson specializes in advanced lead- ance and management services. CGSB- 11405 Sebring Drive environmental management systems. e rship pro c e s s e s , team-based orga n i- and NQI-cert i fied auditors. Prov i d e s Cincinnati, OH 45240 GHR Associates zations,breakthrough reengineering and equipment inspection and fault inve s t i- Ph. 800-476-3066 Fax 513-851-5881 103 Kakeout Road the 21st century agile virtual enterprise. gation services for electrical equipment. www.qs-iso9000.com Butler, NJ 07405 Core competencies include training out- Independent Quality P rov i d e rs of ISO 9000, Q S - 9 0 0 0 , T E Ph. 973-838-8915 Fax 973-838-8915 s o u rc i n g, customer service systems and Consultants Inc. Supplement and ISO 14001 training and www.ghrassociates.com su r veys , team bui l d i n g , st r ate gic planning, 19099 Kennedy St., N.W. consulting services and software. GHR As s o c i a tes provides ISO 9000, QS - Baldrige, ISO and culture assessments. Elk River, MN 55330 International Quality Consultants 9000 and 21CFR820 consulting servi c e s , H.J. Steudel & Associates Inc. Ph. 763-441-7912 Fax 763-441-6977 428 Kyle Drive i n cluding internal auditing, regi s t rat i o n 6417 Normandy Lane, Ste. 205 In d e pendent Quality Consultants Inc. pro- Coppell, TX 75019 plan and guidance, ma n a gement and audi- Madison, WI 53719 vides trai n i n g , co n s u l t i n g , quality systems Ph. 972-393-1444 Fax 972-745-0144 tor trai n i n g , quality manual and document Ph. 608-271-3121 Fax 608-271-4755 d evelopment for ISO 9000, Q S - 9 0 0 0 , In t e rn a tional Quality Consultants provi d e s pr epa r ation and/or revi e w, pre a s s e s s m e n t www.hjsteudel.com internal auditing and the medical device quality consulting serv i c e s , i n cl u d i n g audits and corrective action guidance. H.J. Steudel & Associates provides con- regulation (GMP). quality manua l / p ro c e d u r es devel o p m e n t , Global Quality Institute sulting and training for ISO 9000, Q S - Individual Solution quality system implementation assistance, 102 Rosedale Ave. W. 9000 and ISO 14000, i n cl u d i n g Options/Quality Services Inc. ba s e l i n e / p r eassessments survey s ,i n t e rn a l Brampton, ON L6X 1K1 Canada d o c u m e n t ation deve l o p m e n t , i n t e rn a l 11310 Stormy Ridge Road quality audits and trai n i n g , supplier qual- Ph. 905-452-9788 Fax 905-452-1273 auditing and quality/engin e e r ing proc e s s - Austin, TX 78739-4331 ity audits and management review assis- www.globalquality.com es. Other services include customize d Ph. 512-282-0181 Fax 512-280-7175 tance. GQI provides world-class software solu- tr aining and consulting for strate gic plan- members.aol.com/ISOQSinc International Quality tions, consulting and training. n i n g, TQM implementat i o n , SPC and ISO/QS Inc. trains and consults fo r Consultants Inc. Global Quality Services Inc. team training. B a l d ri ge, ISO 9000, Q S - 9 0 0 0 , I S O 201 S. Duffy Road 599 Lexington Ave., Ste. 2300 H.W. Fahrlander & Associates 1 4 0 0 0 , F M E A , S P C , p rocess improve- Butler, PA 16001 New York, NY 10022 640 Downing Drive m e n t / m ap p i n g, design of ex p e ri m e n t s , Ph. 724-284-3738 Fax 724-284-1310 Ph. 212-355-5596 Fax 212-421-1940 Richardson, TX 75080 disciplined pro blem solving (8D), p ro j- www.iqcconsulting.com Pr ovides quality management and inspec- Ph. 972-783-1216 Fax 972-783-6043 ect manage m e n t , and other methods. I n t e rn ational Quality Consultants Inc. tion services, including audits, certifica- H.W. Fahrlander provides hands-on con- RAB- (ISO 9001 and ISO 14001) and o ffe rs support in inspection, N D E , I S O t i o n , s o u rce inspection, t e s t i n g, sulting and training in quality manage- AIAG-certified auditors and trainers. consulting, training, expediting, surveil- troubleshooting and expediting. ment; Six Sigma; statistical pro c e s s Industrial Educational Services lance and quality assurance/quality con- GlobalQual Inc. co n t r ol; supplier quality management; and 6805 Alto Vista Drive trol program development. P.O. Box 250543 ISO 9000,QS-9000 and AS9000 quality Nashville, TN 37205 Intertek Testing Services TSD West Bloomfield, MI 48325 systems. Also provides baseline and com- Ph. 615-352-8194 Fax 615-352-8194 5900 Centreville Road, Ste. 100 Ph. 248-932-8438 Fax 248-932-8438 pliance auditing and source inspection Industrial Training Service Inc. Centreville, VA 20121 GlobalQual provides tra i n i n g, a u d i t i n g services. 3400 Fairview St. (Lower Level) Ph. 800-998-9395 Fax 703-631-2511 and perfo rmance management serv i c e s , Harrison M. Wadsworth & Burlington, ON L7N 3G5 Canada www.its-quality.com including ISO 9000,ISO/TS 16949,QS- Associates Inc. Ph. 905 -634-6383 Fax 905-634-0144 IQC Inc. 9000 and TE Supplement gap analy s e s 660 Valley Green Drive, N.E. www3.sympatico.ca/its.inc_paul 65-D N. Dixie Drive and consulting. Atlanta, GA 30342 Complete consulting services for ISO Vandalia, OH 45377 Grant Thornton LLP Ph. 404-255-8662 Fax 404-250-1493 9 0 0 0 , Q S - 9 0 0 0 , ISO/TS16949 and ISO Ph. 800-450-1387 Fax 937-264-1370 500 Pillsbury Center N. Hartley Group-Performance 14000 documentat i o n , i m p l e m e n t at i o n , www.iqcinc.com 200 S. Sixth St. Paradigms Inc. i n t e rnal audit prep a ration and regi s t ra r IQC Inc. is a training and consulting com- Minneapolis, MN 55402 7006 N.W. 63rd St., Ste. 205 selection. Quality training for FMEA, p a ny for ISO 9000, ISO 14000, I S O Ph. 612-963-2460 Fax 435-603-2855 Bethany, OK 73008 A P Q P, S P C , PPA P , M S A , m a n age m e n t 1 7 0 2 5 , Q S - 9 0 0 0 , TE Supplement, www.gt.com Ph. 800-391-7308 Fax 405-722-1552 revi e w, lead auditor, co n t i n uous improve- A S 9 0 0 0 , c o n t i nuous improve m e n t , Grant Thornton provides consulting and www.hartleygroup.net me n t , cost of quality, et c .; safet y , lift truc k B a l d ri ge, T Q M , p ro blem solving and tr aining serv i c e s ,i n cluding conform a n c e HESTER Associates Inc. and hoist training; calibration serv i c e s ; team tra i n i n g. Also provides tra i n i n g with ISO 9000, QS - 9 0 0 0 , ISO 14000, an d 71 Stage Island Road ISO 9000 and QS-9000 maintenance and d eve l o p m e n t , t rainer tra i n i n g, o n - s i t e assorted industry standards. Chatham, MA 02633 m o re. ISO 9002:1994 and ISO 17025: i m p l e m e n t ation training/consulting and The Greenwich Consulting Group Ph. 508-945-4860 Fax 508-945-4862 1999-registered. regular public training courses. 100 Rumstick Road www.hesterassociates.com INFORM IQS Inc. Barrington, RI 02806 HESTER specializes in business process 15913 Edgewood Drive 19706 Center Ridge Road Ph. 401-245-5254 Fax 401-245-5149 improvement and Web site designs. Montclair, VA 22026 Cleveland, OH 44116 The Gree n w i c h Consulting Group cre at e s Human Quality Educational Ph. 703-680-1436 Fax 703-680-1356 Ph. 800-635-5901 Fax 440-333-3752 c u s t o m i zed quality systems to meet Products www.informintl.com www.iqs.com re q u i rements including ISO 9000, Q S - P.O. Box 457 The Interna tional For um for Managem e n t IQS is a highly integrated quality infor - 9 0 0 0 , ISO/IEC Guide 25 and A S 9 0 0 0 . Lancaster, ON K0C 1N0 Canada Systems Inc. (INFORM) provides infor- ma tion system that lets you manage you r Also offe rs assistance in internal audit Ph. 613-347-1858 Fax 613-347-7630 ma tion on management systems based on quality management system and assists tra i n i n g , cost of quality analy s i s ,m e e t i n g www.human.ca ISO 9000 and ISO 14000. Basic video in ISO 9000, QS-9000 and ISO 14001 facilitation and continuous improvement Human QEP provides quality assurance t raining programs on ISO 9000, I S O co m p l i a n c e . Integrated with ERP systems techniques. c o n s u l t i n g, s e m i n a rs and training pro d- 14000 and QS-9000 and publications. to provide a world-class solution. Group 9000, M.E. Williams Ltd. u c t s , s u ch as the ISO 9000 ori e n t at i o n Innovative Quality Services IQuES 136 Boston Road videotape and gap analysis toolkit. 5703 Willow Elm Drive 41820 W. Six Mile Road Chelmsford, MA 01824 Arlington, TX 76017 Northville, MI 48167 Ph. 978-256-9141 Fax 978-256-3489 Ph. 800-431-1951 Fax 817-561-1642 Ph. 800-793-2691 Fax 248-344-9759 www.group9000.com www.iqserv.com www.iques.com ISO 9000 Consultants Directory ISO 9000 ASSESSORS Inc. ISOQual International provides consult- t i fied lead auditor course for ISO 9000. McCormick, Delisle & 3409 Bellview Drive ing and training services to help compa- Public and on-site training are available Thompson Inc. Denton, TX 76210 nies deve l o p , implement and maintain for internal and lead auditors. 649 Scottsdale Drive, Ste. 101 Ph. 940-321-3713 Fax 940-321-6594 quality systems to enhance quality, Krull & Associates Inc. Guelph, ON N1G 4T7 Canada ISO 9000 Checklist increase productivity and reduce operat- P.O. Box 377 Ph. 519-767-0725 Fax 519-767-0983 2243 Sun Glory Lane, Unit B ing costs. Cleveland, OH 44092 www.mdt.on.ca San Jose, CA 95124 ISOschool.com Ph. 440-944-2545 Fax 440-944-2545 M c C o rm i ck , Delisle & Thompson Inc. Ph. 408-371-9995 2025 Cipriano Place Lanier Consulting supplies prof essional services in the area s ISO 9000 Quality Systems Lady Lake, FL 32159 1526 W. Lakeshore Drive of quality systems and process improve- Management Ph. 352-751-0745 Fax 352-751-0627 Landrum, SC 29356 ment. 3189 Lansdown Drive www.isoschool.com Ph. 864-457-5651 Fax 801-912-5577 Metropolitan Community Burlington, ON L7M 1K1 Canada I S O s chool.com is a virtual training and Lanier Consulting offe rs a wide va ri e t y Colleges Business & Technology Ph. 905-336-5002 Fax 905-336-0288 consulting firm specializing in interac t i ve of services pertaining to the documenta- Center ISO 9000 Quality Systems Management ISO 9000 training and consulting over the tion,implementation and certification of 6899 Executive Drive pr ovides RAB-certi fi ed interna tional qual- Internet. ISO 9000 quality systems. Kansas City, MO 64120 ity and/or env i ronmental system lead ITTI LLC Litvan Enterprises Ph. 800-841-7158 Fax 816-482-5454 a u d i t o rs to fa c i l i t ate and train re s u l t s - 875 Old Roswell Road, Ste. C-500 Route 4, Box 62-A www.btcenter.com based teams to become your quality (ISO Roswell, GA 30077 Winona, MN 55987 MGMT Alliances Inc. 9 0 0 0 , QS-9000 and ISO/IEC Guide 25) Ph. 770-998-6379 Fax 770-998-6316 Ph. 507-643-6057 Fax 507-643-6057 301-1529 W. Sixth Ave. and env i ronmental (ISO 14000) system www.ittillc.com www.isoguy.com Vancouver, BC V6J 1R1 Canada management experts. ITTI LLC is a world-class leader in ISO L i t van specializes in training and con- Ph. 604-733-2899 Fax 604-733-2822 ISO Accel Inc. consulting services specializing in ISO sulting on ISO 9000, Q S - 9 0 0 0 , I S O www.mgmt14k.com 7300 Cronin Circle 9 0 0 0 , Q S - 9 0 0 0 , ISO 14000 and T Q M . 14000 and CE marking. MNC Group Inc. Dublin, CA 94568 ITTI also provides in-house training pro- LumenSoft Corp. 100 New Gower St., Ste. 770 Ph. 888-476-9103 Fax 925-828-4468 gra m s , m a n aged training softwa re, gap 2780 Snelling Ave. N., Ste. 330 St. Johns, NF A1C 6K3 Canada www.isoaccel.com a n a ly s i s , m a n agement of internal audit- St. Paul, MN 55113 Ph. 709-754-9013 Fax 709-754-4704 ISO America Inc. ing programs and preassessments. Ph. 877-351-8985 Fax 651-697-1205 Moorhill International P.O. Box 2267 Jacqui Sharpe, Division of www.lumensoftusa.com Group Inc. Frisco, TX 75034 1115242 Ontario Ltd. M.E.N. Associates P.O. Box 26757 Ph. 972-529-1253 Fax 972-529-1341 323 Finch Ave. 4915 Torrington Ave. Tempe, AZ 85285 www.isoamerica.com Pickering, ON L1V 1H9 Canada Parma, OH 44134 Ph. 480-491-2007 Fax 480-491-2101 ISO A m e rica Inc. offe rs ISO 9000 con- Ph. 905-839-8685 Fax 905-839-2318 Ph. 216-973-1211 Fax 216-749-1160 www.moorhill.com sulting and implementation. Cu s t o m e r- d r iven services tailored to meet w w w. m e n a s s o c i at e s . o rg a n d Moorhill is a consulting and training firm ISO Auditing Network customer req u i r ements. Quality manage- www.iso9000-qs9000.com focusing on ISO 9000 and ISO 14000. 25999 Glen Eden Road, Ste. 225 ment systems tra i n i n g, consulting and M.E.N A s s o c i ates is a quality systems Moorhill is capable of providing on-site Corona, CA 92883 i m p l e m e n t ation—ISO 9000, Q S - 9 0 0 0 consulting firm that specializes in prob- support for implementation, documenta- Ph. 800-476-9006 Fax 909-277-2005 and AS9100. Also provides “ l o c u m ” lem-solving training and ISO 9000 and tion and auditing re q u i rements prior to qualitypartners.net internal auditing services. QS-9000 training and consulting. and following registration. ISO Environmental JCM-Tech Inc. Macpin Associates Inc. MOYE Co. Ltd. Consultancy Inc. 9124 Leith Drive 22 Church St., No. 103, Ste. 331 59 Breadner Drive, Ste. 102 55 Hilton Ave. Dublin, OH 43017 Ramsey, NJ 07446 Toronto, ON M9R 3M5 Canada Garden City, NY 11530 Ph. 614-766-3670 Fax 614-792-1607 Ph. 201-529-4343 Fax 201-529-4143 Ph. 416-248-9187 Fax 416-248-9187 Ph. 516-746-3600 Fax 516-746-4432 www.jcmtech.com Macpin provides customized educat i o n , MRJ Consultants Inc. ISO-ONLINE JC M - Te c h Inc. provides documentat i o n training and consulting services focused 21 Madison Plaza, Ste. 213 1510 S. Pope Lick Road and training services. Documentat i o n on leading management and employees. Madison, NJ 07940 Louisville, KY 40299 s e rvices include technical writing and Macpin specializes in on-site implemen- Ph. 973-377-6136 Fax 973-377-0819 Ph. 502-244-6183 ed i t i n g , user manua l s , online help, us ab i l - ta tion serv i c e s ,i n t e ra c t ive wor kshops and MRJ is staffed by RAB-certi fi ed auditors www.isoonline.bizland.com ity studies, and training deve l o p m e n t . t raining sessions. The company also and licensed pro fessional engi n e e rs to ISO 9000 implementation and tra i n i n g Training topics include effective writing d evelops bu s i n e s s - t ra n s fo rm ation pro- assist orga n i z ations in ach i eving ISO tools ava i l able online, all updated to re- at work,team building, problem solving, grams and provides on-site bu s i n e s s 9000,AS9100,QS-9000 and ISO 14000 flect the re q u i rements of ISO 9001: tr ainer training and process improvem e n t . improvement facilitators. regi s t rat i o n / c e rt i fic ation. MRJ has suc- 2000. Joiner Associates Management Resources cessful accomplishments with manufac- ISO9.com 3800 Regent St. International tu ri n g , medical consulting, en t e rt a i n m e n t 1433 Webster St., Ste. 200 Madison, WI 53705 P.O. Box 160 and distrib ution firms. The company con- Oakland, CA 94612 Ph. 800-669-8326 Fax 608-238-2908 Saline, MI 48176 ducts ISO and MIL audits of suppliers for Ph. 866-321-4769 Fax 509-357-8673 Kavon International Inc. Ph. 734-429-0747 Fax 734-944-0748 clients. www.iso9.com 12275 Bean Road www.mri-inc.com N.W. Contract Inspection Inc. ISO9.com enables businesses to create a Chardon, OH 44024 Management Software Interna- 3819 Superior Ridge Drive f u l ly automated ISO 9000 quality man- Ph. 888-637-9598 Fax 440-286-9510 tional Inc. Fort Wayne, IN 46808 agement system. www.kavon.com 92 Montvale Ave. Ph. 219-482-5473 Fax 219-482-9077 ISOguru Inc. K avon Intern ational provides turn key Stoneham, MA 02180 www.nwinspection.com 7966 Arjons Drive, Ste. 115 service to clients seeking certification to Ph. 781-279-1919 Fax 781-279-2929 F u l l - s e rvice calibrat i o n , inspection and San Diego, CA 92126 the quality system re q u i rements. Kavo n www.msixpert.com m e a s u ring fa c i l i t y. ISO 9002- and Ph. 858-621-9001 Fax 858-621-9003 prepares the required documentation for Marcorp International ISO/IEC Guide 25-cert i fi e d. CMM www.isoguru.com clients’ approval and guarantee certifica- 17515 W. Nine Mile Road, Ste. 875 dimensional inspection of part s , gage s The ISOguru’ s team provides consulting, tion with the regi s t ra r ’s fi rst visit and Southfield, MI 48075 and fixtures for PPAPs and gage R&Rs. tra i n i n g , im p l e m e n t a tion/compliance and offers extensive training courses in inter- Ph. 248-424-5621 Fax 248-424-8009 Ca l i b r ation of gage bl o ck s ,t h read gages , au d i t i n g / g ap- a n a l ysis service in the Unit- nal auditing, c a l i b ration and QS-9000 H a n d s - o n ,h ow-to implementation of QS- m i c ro m e t e rs , c a l i p e rs and more. CMM ed States and Mexico for ISO 9000,QS- requirements. 90 0 0 , ISO 9000, ISO 14001 and TE Sup- training and metrology consulting. 9 0 0 0 ,A S 9 0 0 0 , TL 9000, EN 46000, IS O Ken Jackman & Associates plement pro c e d u res and pra c t i c e s . Nachman Precision Systems Inc. 14001,VDA 6.1, AVSQ, EAQF, ISO/TS 1946 N. Huntington Blvd. Ma rc o r p has trained and exp e r ienced sys- 1257 Parkside Place 16949 and AS9100. Hoffman Estates, IL 60195 tem architects cap able of deve l o p i n g, Virginia Beach, VA 23454 ISOQual International Ph. 708-309-5249 Fax 847-843-3789 documenting and implementing detailed Ph. 757-481-0013 Fax 757-481-0013 24 Mayfair St. www.iso9000trainer.com ISO 9000, ISO 14001, TE Supplement www.N-P-S.com Norwood, MA 02062 Ken Ja ckman provides ISO 9000, Q S - and QS-9000 policies and pro c e d u re s , NPS Inc. specializes in the deve l o p m e n t Ph. 781-762-6664 Fax 781-762-4465 9000 and TE Supplement consulting, plus ISO/TS 16949. and implementation of val u e - a d ded bus i - www.isoqual.com training and auditing and an IATCA-cer- ness management systems using ISO ISO 9000 Consultants Directory 9 0 0 0 , Q S - 9 0 0 0 ,A S 9 1 0 0 , TL 9000 and Partners Through Change Inc. P I VOT provides quality and operat i o n s i m p l e m e n t ation of ISO 9001-cert i fi e d ISO 17025. NPS offe rs RAB-ap p rove d 1259 S. Elizabeth St. m a n agement services in Six Sigma, quality management systems and bu s i- ISO 9001:2000 transition training fo r Denver, CO 80210 ch a n ge manage m e n t , quality standard s ness process re e n gi n e e ri n g. Serv i c e s R A B - c e rt i fied QMS auditors . Ph. 303-777-9680 Fax 303-765-4567 (ISO 9000,QS-9000 and AS9000), busi- in c lude consulting, tra i n i n g , auditing and Nelson Associates www.partnersthroughchange.com ness process redesign,TQM, design for documentation. 4211 U.S. 1 S., No. 156 Pa rt n e rs (through implementation) with ma nu fa c t u r ab i l i t y, cy cle-time re d u c t i o n , Prism eSolutions Inc. St. Augustine, FL 32086 o rga n i z ations embarking on bu s i n e s s k a i ze n, lean manu fa c t u ri n g, cy cl e - t i m e 512 Township Line Road Ph. 904-797-2941 Fax 904-797-2941 pr ocess improvements; regis t r ation to ISO re d u c t i o n , supplier audits, ESD contro l 3 Valley Square, Ste. 362 www.nelsonassoc.com 9 0 0 0 , Q S - 9 0 0 0 , TL 9000; new pro d u c t and post-merger integration. Blue Bell, PA 19422 Nelson A s s o c i ates provides consulting development; TQM initiatives (e.g.,sup- Pleiades International Inc. Ph. 888-386-2330 Fax 267-468-0190 and training in ISO 9000,QS-9000,con- p ly - chain manage m e n t , Six Sigma and 16535 U.S. 31 N. www.prismesolutions.com t i nuous improve m e n t , TQM and SPC. lean manufa c t u r ing); and operational sup- Westfield, IN 46074 Pr ism supplies ISO 9000, ISO 14000, QS - Nelson A s s o c i ates offe rs pre l i m i n a ry p o rt for enterp ri s ewide system imple- Ph. 800-816-0110 Fax 317-867-2299 9 0 0 0 , TL 9000 and HACCP consulting assessments and gap analysis to ISO 9000 mentation. Provide project mana gement www.pleiadesintl.com and training services. Training is offered and QS-9000,seminars and guidance on sk i l l s , gap analy s i s ,t ra i n i n g, over all con- Pleiades International consults on quali- in ISO 9000:2000 tran s i t i o n ,i n t e r nal qual- i n t e rnal quality auditing, s t rat egic plan- sulting and team facilitation services. ty system implementation and compli- ity auditor (three-day) courses as well as ning for regi s t rat i o n , implementing the Pathway Consulting an c e , in c luding ISO 9000, Q S - 9 0 0 0 ,I S O t raining specific to QS-9000, s u ch as ISO 9000 and QS-9000 standards,docu- 4635 Orleans Lane N. 14000 and AS9000. Pleiades prov i d e s FMEA, AQPQ and PPAP. m e n t ation development and training of Plymouth, MN 55442 tr aining on standards implementation and Procedures Standard Practices continuous improvement teams. Ph. 763-383-6031 Fax 763-383-6032 other quality-related issues and provides 108 S. Meadowbrook Lane NWCI PDA International Inc. auditing services. Vestal, NY 13850 3819 Superior Ridge Drive 182 Forbes Road, Ste. 224 Plexus Corp. Ph. 607-798-7477 Fort Wayne, IN 46808 Braintree, MA 02184 475 N. Cleveland St. PSP designs, documents and leads Ph. 219-482-5473 Fax 219-482-9077 Ph. 888-732-9977 Fax 781-380-3516 St. Paul, MN 55104 i m p l e m e n t ation of quality manage m e n t www.nwinspection.com www.pdainternational.com Ph. 888-753-9871 Fax 651-644-4949 systems (including custom-developed ISO ISO 9002 and ISO 17025 full-service cal- Complete consulting services for ISO www.plexus-training.com 9000 tier-two procedural manuals for all i b ration and metro l ogy lab o rat o ry. 9 0 0 0 , Q S - 9 0 0 0 , ISO 14000, TL 9000, P l exus Corp. is a training design and functions) and manufacturing productiv- N at i o n a l ly accredited lab to meet the AS9000,EN 46001 and CE Mark. Doc- deployment company that trains and cer- ity improvement programs. req u i r ements of QS-9000. Tec hnicians are u m e n t at i o n , i m p l e m e n t at i o n , i n t e rn a l t i fies all QS-9000 and TE Supplement Process Quality Associates Inc. ASQ- and RAB-certified. audit training and regis t r ar selection serv- regi s t rar auditors in conjunction with 690 King St., Ste. 2 OakTree Inc. ices. Training in FMEA, A P Q P, S P C , A I AG. Plexus has training systems fo r London, ON N5W 2X3 Canada P.O. Box 918 PPA P , M S A , lead auditor, c o n t i nu o u s ISO 9000, ISO 14000, QS - 9 0 0 0 , TE Sup- Ph. 800-837-7046 Fax 519-667-1722 Granger, IN 46530 i m p rove m e n t , cost of quality and 2000 p l e m e n t , AS9100 and ISO/TS 16949. www.pqa.net Ph. 219-272-3369 Fax 219-272-4873 revisions. Open enro l l m e n t , in-house and cus- PQA offer s consulting, cu s t o m i z ed trai n - Olympic Performance Inc. Peak Consulting Group Inc. tomized training available. ing courses and wor kshops for ISO 9000, 7401 S.W. Washo Court, Ste. 50 2822 Cozumel Circle QS-9000 and TE Supplement. Specializ- Tualatin, OR 97062 Santa Clara, CA 95051 ing in manage m e n t ,q u a l i t y, se rv i c e , ma n - Ph. 503-692-5573 Fax 503-692-5254 Ph. 408-248-2362 Fax 408-249-3009 ufacturing and human resource systems. www.turbotraining.com www.peakconsult.com Procon Service Ol ympic Per fo r mance provides consulting Performance & Quality 15 Pleasant Place and training in quality and customer sys- Consulting Group Inc. Powerway Inc. Paris, ON N3L 3R9 Canada t e m s , i n cluding needs analy s i s , ve n d o r 15 Kirkley Circle 6919 Hillsdale Court Ph. 519-442-3164 Fax 519-442-1083 selection and implementation of customer Forest, VA 24551 Indianapolis, IN 46250 Productivity Improvement re l ationship management systems and Ph. 804-525-6607 Ph. 800-964-9004 Fax 317-598-1740 Center (PIC) analysis of customer facing systems. www.pqcg.com www.powerwayinc.com 1610 Champlain Ave. Omnex Management & Perry Johnson Inc. Powe r way offe rs integrat e d, a u t o m at e d Whitby, ON L1N 6A7 Canada Engineering Consultants 26555 Evergreen Road, Ste. 1300 s o f t wa re and consulting solutions to Ph. (800) 263-3735 Fax (905) 721-3339 3025 Boardwalk, Ste. 190 Southfield, MI 48076 reduce the time and costs of maintaining www.pic-northamerica.com Ann Arbor, MI 48108 Ph. 800-800-0450 Fax 248-356-4230 an ISO 9000-, QS-9000- or ISO 14000- The Productivity Improvement Center is Ph. (734) 668-1000 Fax (734) 668-9414 www.pji.com compliant quality management system. an ISO 9001-regi s t e red company spe- www.omecconsultants.com Philip G. Stein Consultants PQ Systems Inc. cializing in training orga n i z ations in all O m n ex Management and Engi n e e ri n g 400 Oak St. 10468 Miamisburg-Springboro Road quality management initiatives. Consultants provides quality managem e n t Pennington, NJ 08534 Miamisburg, OH 45342 Professional Services and perfo rmance enhancement consult- Ph. 609-737-9144 Fax 609-737-9411 Ph. 800-777-3020 Fax 937-885-2252 P.O. Box 1012 ing and training. www.measurement.com www.pqsystems.com Westmont, IL 60559 Operations Concepts Inc. PQ Systems Inc. helps customers contin- Ph. 630-515-9632 Fax 630-434-9755 900 N. Kings Highway, Ste. 307 uously improve quality and comply with Professional Technology Cherry Hill, NJ 08034 standards. Systems Inc. Ph. 856-667-4461 Fax 856-667-4602 Preferred Quality Services Inc. 628 Barcliff Road www.operationsconcepts.com 5250 N. Buffalo Drive Norfolk, VA 23505 O p e rations Concepts Inc. is a leading Beverly Hills, FL 34465 Ph. 800-552-7929 Fax 757-440-0189 h a n d s - o n , o b j e c t ive consulting firm that Ph. 352-527-3758 Fax 352-527-6797 www.ptsys.com pr ovides outstanding industrial engin e e r - Preferred Quality Services Inc. provides A full-service quality systems consulting ing services to manu fa c t u ri n g, d i s t ri bu- Pilgrim Software auditing and surveying services (both re s o u rce prep a ring companies for com- tion and service firms worldwide. 2807 W. Busch Blvd., Ste. 200 i n t e rnal and ex t e rnal). PQSI also deve l- pliance with and certi fic a tion to ISO 9001, P-E Handley-Walker Tampa, FL 33618 ops quality system manuals and pro c e- ISO 14001,QS-9000,AS9000,AS9100 4511 Rockside Road, Ste. 250 Ph. 813-915-1663 Fax 813-915-1948 d u res for implementing industry w i d e and TL 9000. Independence, OH 44131 www.pilgrimusa.com codes and standards. The Project Technologies Ph. 800-644-9004 Fax 216-524-1488 P i l grim Softwa re provides ISO 9000- PRIME Consulting Group Group Inc. O ffe ring consulting and training in ISO compliant enterpr ise quality managem e n t 47000 Warm Springs Blvd., No. 516 22000 Springbrook Ave., Ste. 104 90 0 0 , QS-9000 systems design and imple- solutions. Fremont, CA 94539 Farmington Hills, MI 48336 me n t a tion and prod u c t i vity and perfor m- PIVOT Management Consultants Ph. 510-794-1189 Fax 510-792-2804 Ph. 248-476-1234 Fax 248-476-6682 ance improvements. P.O. Box 536 www.primecg.com www.projecttech.com Papa & Associates Inc. Upland, CA 91785 PRIME is a full-service consulting and The Project Te ch n o l ogies Group assists 298 Sheppard Ave. W., Ste. 200 Ph. 877-748-6862 Fax 909-982-7161 t raining fi rm specializing in enter- companies to become regi s t e red to ISO North York, ON M2N 1N5 Canada www.pivotmc.com pri s e wide strate gic quality programs. Pro- 9 0 0 0 , QS-9000 and the TE Supplement Ph. 416-512-7272 Fax 416-512-2016 grams include the development and with quality training and consulting. ISO 9000 Consultants Directory Prometheus Training Corp. QBEK 919 Winton Road S. 242 Chapman Road Rochester, NY 14618 Newark, DE 19702 Ph. 716-244-4300 Fax 716-244-4354 Ph. 302-452-9257 Fax 302-452-9475 www.ptrain.com QBEKInspection.com Prompt Consultants QBEK provides supplier quality assur- P.O. Box 560992 ance and quality consulting serv i c e s . Charlotte, NC 8256 Designs supplier quality improve m e n t Ph. 704-784-1412 Fax 704-784-1415 p rograms and provides implementat i o n www.promptconsultants.com as s i s t a n c e . Training cla s s e s , gap analys i s Se r vices include MSA, A 2 L A ,m e t ro l ogy, a u d i t s , consulting and technical wri t i n g ISO 9000,QS-9000,GDT, DOE system su p p o r t for ISO 9000, QS - 9 0 0 0 , TE Sup- consultation and training. plement, AS9000 and EN 46000. ProSolve Consulting Ltd. QM Consulting Inc. 117 Stonecreek Road, Ste. 1 1421 Grand Ave. Canmore, AB T1W 3A6 Canada Keokuk, IA 52632 Ph. 403-266-1030 Fax 403-266-1097 Ph. 800-862-3229 Fax 800-862-3229 Op e r ations management consulting serv- www.qm-consulting.com ices including ISO 9000:2000 and ISO QM Consulting Inc. provides quality 14000 systems development and imple- m a n agement consulting to companies me n t at i o n , quality and envi r onmental sys- seeking regi s t ration to ISO 9000, Q S - tem audits,manufacturing and industrial 9000 and ISO 14000. en gi n e e ri n g , and organ i z a tion (re) d e s i g n . QMR Consulting Inc. Q2 Consultants 6142 Westline Drive 2072 N. 450 W., Ste. 1111 Houston, TX 77036 Sunset, UT 84015 Ph. 713-974-1872 Fax 713-974-6336 Ph. 801-525-8880 Fax 801-525-8881 www.qmrc.com www.q2consultants.com QMR Consulting Inc. (a Quality Man- Q2 Consultants provides a variety of in- agement Resources company) prov i d e s house quality management training cours- quality management system eva l u at i o n , es,ISO 9000 audits and preassessments, consulting, auditing and training. and consulting services. QRX Inc. Q2 Inc. 1632 Banbury Lane 980 Terry Carrollton, TX 75006 Troy, OH 45373 Ph. 800-966-2146 Fax 972-418-9525 Ph. 937-335-8595 Fax 937-335-8595 www.qrx.com Q2 Inc. provides services and training to A res o u r ce for quality management. QRX su p p o r t the devel o p m e n t ,i m p l e m e n t at i o n tr ains and guides organ i z a tions across all and maintenance of management systems industries to achieve their ISO 9000 cer- t h at comply with re q u i rements of ISO tification goals (including all derivatives 9 0 0 0 ,A S 9 1 0 0 , QS-9000 and ISO 14000, and supplements). and improve business performance. Qualitran Professional Services Q21... 21st Century Quality LLC 237 Shoreline Drive 3048 White Lake Drive Hawkestone, ON L0L 1T0 Canada Whitehall, MI 49461 Ph. 800-461-9902 Fax 705-329-1890 Ph. 800-835-6863 Fax 231-893-5151 www.qualitran.com www.q21.com Qu a l i t r an provides consulting/training in Q21 is a full-service consulting firm spe- co n t i n uous improve m e n t ,S P C , DOE and cializing in ISO 9000 and QS-9000. rel a ted disciplines. Qualitran develops and QAI pu b lishes SPC softwar e, audio/video and 8212 Windhaven Circle multimedia training materials. Indianapolis, IN 46236 Quality Advisors Inc. Ph. 877-700-6067 Fax 317-290-4371 16981 Via Tazon, Ste. J www.trainingforiso9000.com San Diego, CA 92127 QAI provides training for ISO 9000, QS - Ph. 800-900-5222 Fax 858-592-7706 9000 and ISO 14000. QAI offers on-site www.qualityadvisors.com classes and public training classes on a Quality Assurance Audits & regular basis in cities throughout the USA Consulting and offe rs lead auditor, i n t e rnal auditor, 1548 Gulf Ave. and ISO 9000:2000 Managing Change Wilmington, CA 90744 classes. Ph. 310-549-1958 Fax 310-549-9702 www.qaaudits.com Pr ovides quality audits and consulting for ISO 9000, AS 9 0 0 0 ,A S 9 1 0 0 , TL 9000 and s o f t wa re standards. Audits processes to req u i re m e n t s , gap analysis and trial audits QASNA Inc. for certi fic a tion or customer assessments. 5251 McFadden Ave. Per fo r ms training for SPC, quality sys- Huntington Beach, CA 92649 tems and proc e d u re s ,i n t e r nal auditor, sa f e- Ph. 714-898-0893 Fax 714-373-3767 ty and wor kmanship. Provides proc e d u re s www.qasna.com and training mate r ials in Spanish. Q A S NA is an accredited ISO 9000 and Quality Consulting Tic kIT/ISO 9001, 9002 and 9003 trai n i n g W342 N5106 Road P and consulting firm. Monthly courses at Okauchee, WI 53069 our training facility; on-site trai n i n g , Sp a n - Ph. 262-567-2854 Fax 262-567-7289 ish and ISO 9001:2000 standard course s www.execpc.com ar e also avai l a ble . ISO 9000 Consultants Directory Consults with small to medium-size d ducts third - p a rty audits on a contra c t Quality Systems Rand E. Winters Group Inc. manufacturing and service companies to b a s i s . Enhancement Inc. 2120 44th St., Ste. 202 i m p rove quality systems and pro fi t s . Quality Partners (CA) 1790 Woodstock Road Grand Rapids, MI 49508 Assists companies in prepa r ation for ISO 25999 Glen Road, Ste. 225 Roswell, GA 30075 Ph. 800-847-6838 Fax 616-455-8133 9000 or QS-9000 regi s t ration. Te a ch e s Corona, CA 92883 Ph. 866-577-4476 Fax 770-518-9968 www.rewgroup.com i n t e rnal auditing, supplier deve l o p m e n t , Ph. 800-476-9999 Fax 626-791-7145 www.enhancequality.com Rand E. Wi n t e rs is an ISO 9002-regi s- team building and SPC. www.qualitypartners.net ISO prep a ration specialists. Customer- tered company providing quality system Quality Consulting Services Inc. Quality Partners (TX) focused quality training emphasizing tr aining and consulting in ISO 9000, QS - 3310 W. Bell Road, Ste. 1011 15301 Spectrum Drive, Ste. 400 ISO 9000, QS-9000 and AS9000 cert i- 9 0 0 0 , ISO 14000, TL 9000, I S O / T S Phoenix, AZ 85053 Dallas, TX 75001 fi c ation prep a rat i o n , customer sat i s fa c- 1 6 9 4 9 , AS9000 and re l ated tech n i c a l Ph. 877-553-0399 Fax 602-547-3614 Ph. 972-661-3430 Fax 413-473-5723 tion measure m e n t , and team-ori e n t e d tra i n i n g . Public and in-house training pro- Quality Consulting Services Inc. supplies www.qpartners.com p ro blem solving. grams available. tr aining and consultation services for ISO Quality Pa rt n e rs is a management con- Quality Systems Group Rath & Strong Inc. 9000, QS-9000 and AS9100. sulting firm that wo rks with the leader- 323 59th St. W. 92 Hayden Ave. Quality Control Systems ship of business services companies to Minneapolis, MN 55419 Lexington, MA 02421 and Services develop strategies for advancing service Ph. 612-869-3880 Fax 612-869-3881 Ph. 800-622-2025 Fax 781-861-1424 P.O. Box 3411 quality and supports them in the imple- Quality Systems Innovations Inc. www.rathstrong.com San Clemente, CA 92674 mentation process. One Meadow Drive Ra th & Strong provides consulting, tra i n - Ph. 949-388-7686 Fax 949-388-7696 Quality Practitioners Effort, PA 18330 ing and materials in Six Sigma,process www.qcss.com 260 The Apothecary Ph. 570-629-7094 Fax 570-629-7094 i m p rove m e n t , q u a l i t y, ch a n ge manage- Quality Innovations Inc. 140 N. Eighth St. www.qsinnovations.com ment and orga n i z ational deve l o p m e n t , 440 Jupiter Lane Lincoln, NE 68508 Quality Systems Specialists Inc. leadership coaching and executive lead- Juno Beach, FL 33408 Ph. 888-701-9001 Fax 402-474-5525 Route 3 Box 275C ership, surveys, and customer loyalty. Ph. 888-698-7308 Fax 561-624-7276 www.isonet.net Marietta, OH 45750 Rau and Associates Quality Innovations Inc. offe rs consult- Quality & Productivity Ph. 740-373-3038 Fax 740-373-4678 25 Timberly Drive i n g, t raining and assessment serv i c e s . Management www.qss-inc.com Lake Charles, LA 70605 Specialties are total quality managem e n t , 54 William St. Quality Systems Specialists offe rs ISO Ph. 337-477-0758 Fax 337-478-9440 ISO 9000 and quality assurance. Fredericton, NB E3A 4V8 Canada 9000 consulting, including several types R AU and A s s o c i ates specializes in con- Quality Management Ph. 506-454-6073 Fax 506-454-6447 of trai n i n g , co n s u l t i n g , document writ i n g , t i nuous improvement and team pro c e s s- International Inc. Quality Resource Alliance Corp. document review, gap assessments,pre- es for the pharmaceutical and ch e m i c a l P.O. Box 271 135 South Ellyn assessments and eve rything needed fo r p rocessing industri e s ,c u s t o m i zed tra i n- Exton, PA 19341 Glen Ellyn, IL 60137 ISO 9000:2000 transition. ing in good manu fa c t u ring pra c t i c e s Ph. 800-971-4001 Fax 800-329-9004 Ph. 888-974-1848 Fax 630-790-3840 Quality Technology Co. (GMPs) for clients in the drug and devi c e www.aworldofquality.com www.qualra.com 635 E. Remington Road, Unit D i n d u s t ri e s , and provide ISO 9000 con- Quality Management Quality Resource Alliance Corp. perform s Schaumburg, IL 60173 sulting serv i c e s . International Ltd. s o u rce inspections and expediting; per- Ph. 800-680-0700 Fax 847-884-7280 Reger Quality Consultants 11 Birchdale Crescent fo rms ISO 9000 assessments, and con- www.qtcom.com 3877 Victoria Drive Saint John, NB E2K 4T4 Canada ducts all types of inspection, expediting, QualityQuest West Bend, WI 53090 Ph. 506-633-2060 Fax 506-633-2060 assessments and training. 2117 N. Williamsburg St. Ph. 888-476-9004 Fax 262-335-3859 QMIL offe rs are consulting, t ra i n i n g, Quality Resource Group Arlington Heights, IL 60004 www.rqc.com audits and other services as needed. 678 Front St. N.W., Ste. 145 Ph. 888-568-9001 Fax 847-870-0872 We provided training and consulting serv- Quality Management Resources Grand Rapids, MI 49504 www.mikemick.com ices in ISO 9000, A S 9 0 0 0 , Q S - 9 0 0 0 , 589 Leon Drive Ph. 888-577-4462 Fax 616-454-2324 P roducts include ISO 9001:2000 docu- T Q M , B a l d ri ge, D O E , S P C , F M E A , Endicott, NY 13760 www.qrginc.com m e n t ation BLITZ CD-ROM and one- A P Q P, PPA P , m e a s u rement uncert a i n t y, Fax 607-786-1190 Quality Solutions Inc. week consultation progra m , “ I S O gage calibration and ISO/IEC Guide 25 Quality Management P.O. Box 40147 9 0 0 1 : 2 0 0 0 , A Special News Rep o rt ” compliance. Solutions Inc. Cleveland, OH 44140 video,and “The ISO Auditors Are Com- Re s o u r ce Development Group Inc. P.O. Box 349 Ph. 800-471-1646 Fax 440-933-7077 in g ! ” video. Training and consulting also 311 North St. Uncasville, CT 06382 www.qualitysolutions.com avai l a ble in ISO 9000, QS - 9 0 0 0 ,A S 9 0 0 0 , Pittsfield, MA 01201 Ph. 800-628-6424 Fax 860-442-3393 Ma n a gement consulting serv i c e s ,i n cl u d- D O E , F M E A , Q F D,VA / V E , b e n ch- Ph. 888-254-4157 Fax 413-499-4453 www.qmsolutions.com ing wo rl d - class customer- s at i s fa c t i o n ma rk i n g , Six Thinking Hat s ,l at e ral think- www.developyou.org QM Solutions provides trai n i n g , co n s u l t - measurement and management services; in g , au d i t i n g , t e a m s ,c o rrec t i ve action and R e s o u rce Development Group prov i d e s ing and auditing services for ISO 9000, balanced scorec a r d processes through our continuous improvement. quality system deve l o p m e n t ,m a n agem e n t Q S - 9 0 0 0 , A S 9 0 0 0 , TL 9000, T Q M , in t e grated perfor mance management sys- Quest USA Inc. co a ch i n g , or gan i z a tional development and B a l d ri ge cri t e ria and other quality and t e m , ISO 9000:2000 Fa s t Tra ck upgra d e 27941 Harper Ave. s t rat egic business planning serv i c e s . m a n agement continuous improve m e n t p rocess; and business assessments pat- St. Clair Shores, MI 48081 Tu rn key quality systems and auditor initiatives. terned after the Baldrige criteria. Ph. 810-774-9480 Fax 810-774-2709 d evelopment includes ISO 9001:2000, Quality Measurement Quality Systems Assessment Co. www.subnet.co.uk/subinfo/quest AS9100 and QS-9000. One-on-one exec - Control Inc. 1949 W. 252nd St. Quexx International Ltd. u t ive / m a n agement coaching incl u d e s 1940 Opdyke Court Lomita, CA 90717 2979 Panorama Drive, No. 53 CCL 360 “benchmark” feedback. Auburn Hills, MI 48326 Ph. 310-539-9510 Fax 310-539-9510 Coquitlam, BC V3E 2W8 Canada Results International Ph. 248-377-6007 Fax 248-377-9998 www.qsaco.com Ph. 604-728-3373 Fax 604-944-0752 222 E. Campus View Blvd. www.qmc.com QSA Co. specializes in high-tech aero- www.quexx.com Worthington, OH 43235 Quality One Associates space and other installations of AS9000, Quong & Associates Inc. Ph. 800-971-0967 Fax 614-436-5881 12900 W. North Ave. A S 9 1 0 0 , TL 9000, QS-9000 and ISO 54 Fortuna Ave. www.resultsinternational.net Brookfield, WI 53005 9001 for manufacturers,metal finishers, San Francisco, CA 94115 Results Interna tional is an ISO 9001-reg- Ph. 262-821-2030 Fax 262-821-3572 and medical and service operations. Ph. 415-922-2957 Fax 415-931-4699 i s t e red bu s i n e s s - s e rvices firm prov i d i n g www.qualityoneassociates.com Quality Systems Associates Inc. R.V. Armstrong & Assoc. small and medium-sized businesses with Quality Partnering 818 Washington St. P.O. Box 609 pro c e d u r es documentat i o n ,p rocess map- 811 N. Marion Ave. Manitowoc, WI 54220 Hardy, VA 24101 ping and internal auditing services in sup- Washington, IA 52353 Ph. 920-682-9045 Fax 920-682-9045 Ph. 800-233-6178 Fax 540-721-9500 po r t of ISO 9000, Q S - 9 0 0 0 ,A S 9 0 0 0 ,a n d Ph. 319-863-9026 Fax 319-863-9026 www.qsa-consulting.com www.rvarmstrong.com TL 9000 quality management systems and Quality Pa rt n e ring specializes in ISO Quality Systems As s o c i a tes Inc. provi d e s Pr ovides ISO 9000, QS-9000 and ISO 14000 ISO 14000 env i ronmental manage m e n t 9000-based quality management system c o m p re h e n s ive consulting, c u s t o m i ze d tr aining and consulting as well as self-man- systems registration. i m p l e m e n t ation pro j e c t s , p e r fo rm s tr aining and qualified audit services man- aged team, te a m wo rk , team leadership and Results Systems Corp. i n t e rnal auditing, p rovides supplier agement. QSA specializes in ISO 9000, team-based “high perform a n c e ”o r gan i z at i o n 755 W. Big Beaver Road, Ste. 132 assessment and deve l o p m e n t , and con- QS-9000 and ISO 14000 standards. de velopment and implementation servi c e s . Troy, MI 48084 ISO 9000 Consultants Directory Ph. 248-244-8550 Fax 248-244-8504 ity standard s , s t atistical analy s i s ,D O E , Simpson & Associates Inc. Spindler Consulting Associates www.results-systems.com SPC,Six Sigma and reliability, either at 319 Centre Ave., Ste. 277 12550 N. La Belle Court Results Systems Corp. , an ISO 9001-reg- RIT or on your company site. Rockland, MA 02370 Mequon, WI 53092 istered consulting firm,provides quality, ROI and Associates Inc. Ph. 781-982-8755 Fax 781-982-6078 Ph. 262-242-6446 Fax 262-242-0430 env i r onmental and management consult- 519 Tennessee Ave. www.simpson.qpg.com SSI Consulting Group ing services to various industries. Addi- Fort Wayne, IN 46805 Simpson & Associates’services include 139 S. Pennsylvania Ave. t i o n a l ly, we distri bute support pro d u c t s Ph. 219-422-1023 Fax 219-422-4490 global standards re a d i n e s s , I S O Greensburg, PA 15601 including quality management software, S&S Consulting Associates Inc. 9000:1994 and ISO 9000:2000, I S O Ph. 724-832-8440 Fax 724-832-8485 human re s o u rce assessment tools and 102 Leeward Court 1 4 0 0 0 , A S 9 1 0 0 , Q S - 9 0 0 0 , TL 9000, www.ssicg.com asset control systems. Kure Beach, NC 28449 ISO/TS 16949, and auditing serv i c e s . Consulting services focus on prov i d i n g RMS Consulting Ph. 910-458-3363 Fax 910-458-3363 Training services include FMEA,APQP, hands-on re l i ability improve m e n t , t a s k 347 Kiely Blvd., Ste. D201 www.ssquality.com S P C , DOE and TO P S. Also offe rs per- consulting and fa c i l i t ation services to San Jose, CA 95129 S&S Consulting A s s o c i ates offe rs bu s i- fo rmance improve m e n t , Six Sigma and businesses. Ph. 408-273-3658 Fax 408-248-8432 ness system assessments and consulting lean manufacturing techniques. Stat-A-Matrix RMS Consulting provides customized and and training in ISO 9000, Q S - 9 0 0 0 , Smithers Management One Quality Place i n t egrated consulting and training pro- A S 9 0 0 0 , TL 9000, and state or fe d e ra l Consulting Group Edison, NJ 08820 grams for total quality, ISO 9000, I S O reg u l ations. We are ex p e rts in Malcolm 425 W. Market St. Ph. 800-472-6477 Fax 732-548-0409 9 0 0 0 - 3 , Ti ckIT and QS-9000. Expert i s e Ba l d ri g e National Quality Awar d crit e ri a , Akron, OH 44303 www.statamatrix.com i n cludes fo rmalizing and stre n g t h e n i n g Six Sigma programs and ISO 9001:2000. Ph. 330-762-7441 Fax 330-762-7447 St at - A - M at r ix offer s consulting and trai n - existing business systems, d eve l o p m e n t Salvatore Castellitto www.smithersconsulting.com ing in business process improve m e n t , of integrated documentation stru c t u re s , 11244 Caminito Aclara The Smithers Management Consulting quality system implementation and reg- auditing and quality manual devel o p m e n t . San Diego, CA 92126 Gr oup offer s a broad ran g e of quality and ul at o r y compliance. Six Sigma, ISO 9000, Robert Reid International Ph. 858-530-0870 Fax 858-547-8970 env i r onmental management systems con- Q S - 9 0 0 0 , TL 9000, ISO 14001 and the 475 Green Tree Road Sigma Affiliates Ltd. sulting and training serv i c e s , i n cl u d i n g FDA’s quality system regulation. Sewell, NJ 08080 5200 W. 73rd St. ISO 9000, Q S - 9 0 0 0 , ISO/TS 16949, Statistical Quality Control Ph. 856-589-6406 Fax 856-582-3906 Minneapolis, MN 55439 AS9000,ISO 14000,ISO/IEC Guide 25 Institute Rochester Institute of Tec h n o l o g y Ph. 952-882-8700 Fax 952-929-6297 and ISO 17025. P.O. Box 812 98 Lomb Memorial Drive www.sigmafil.com Software Certification Institute Fond Du Lac, WI 54936 Rochester, NY 14623 Sigma A ffil i ates Ltd. is a quality engi- P.O. Box 2328 Ph. 920-922-7938 Fax 920-923-7154 Ph. 716-475-5070 Fax 716-475-5959 ne e ri n g , tr aining and consulting firm with Santa Maria, CA 93457 www.thesurf.com/statqcc www.rit.edu/eng/cqas s e rvices in T Q M , Six Sigma pro c e s s Ph. 805-937-5383 Fax 805-937-5383 P rovides books, videos and corre s p o n- CQAS at RIT offers a master’s degree in i m p rove m e n t , ISO 9000 and QS-9000 The Softwar e Certi fic a tion Institute offer s dence courses and offers training in top- applied statistics and an advanced grad u - p rep a rat i o n , and ISO 17025 lab o rat o ry c o n s u l t i n g, s e m i n a rs and cert i fi c at i o n ics such as teamwo rk , ISO 9000, I S O ate certi fic a te in statistical quality on cam- accreditation. s e rvices in the field of softwa re engi- 1 4 0 0 0 ,T Q M , S P C , e m p l oyee invo l ve- pus or through distance learn i n g. A l s o neering and development. me n t , supplier eva l u at i o n ,b e n ch m a rk i n g conducts training and consulting in qual- and quality function deployment. ISO 9000 Consultants Directory The Stornoway Group Inc. The Tetris Management Group Training Support Network Vision-IBS Ltd. 245 McCaffrey Road 12312 42 Ave. P.O. Box 207 P.O. Box 251051 Newmarket, ON L3X 1J5 Canada Edmonton, AB T6J 0W9 Canada La Jolla, CA 92038 West Bloomfield, MI 48325 Ph. 905-853-2918 Fax 905-853-2918 Ph. 780-437-3048 Fax 780-988-9003 Ph. 858-625-9049 Fax 858-625-9024 Ph. 877-767-4462 Fax 248-788-8003 www.netrover.com/~stornway/ www.tetman.com www.trainsupport.com www.vision-ibs.com Strategic Management Group The Te t ris Management Group special- TSN offe rs orga n i z ational and leader- W. R. Wayman & Associates 3624 Market St. i zes in helping orga n i z ations deve l o p , s h i p / m a n agement development fo r 3722 Twin Oak Court Philadelphia, PA 19104 document and implement effi c i e n t Ba l d ri g e Awar d, ISO 9000, st r ate gic plan- Flower Mound, TX 75028-1247 Ph. 800-445-7089 Fax 215-387-3653 pr ocesses compati b le with ISO 9000 and n i n g, c o a ch i n g, team bu i l d i n g, fa c i l i t a- Ph. 972-539-0335 Fax 972-539-0335 www.smginc.com other standards. tion,process improvement,performance www.wrwayman.com Strider International Inc. Texas International m e a s u re m e n t , c o m mu n i c at i o n , p ro j e c t This training and consulting firm offe rs 170 Attwell Drive, Ste. 604 Engineering Corp. m a n age m e n t , d ive rs i t y, n ego t i ation and p ractical and cost-effe c t ive serv i c e s , Toronto, ON M9W 5Z5 Canada 440 Benmar, Ste. 3315 conflict resolution. i n cluding A S 9 0 0 0 , ISO 9000, TL 9000, Ph. 800-891-6629 Fax 416-674-5644 Houston, TX 77060 Tri-Tech Services Inc. in d e pendent audits, T Q M ,S P C ,c u s t o m e r www.striderinternational.com Ph. 281-448-8432 Fax 281-448-1112 55 Old Clairton Road s at i s fa c t i o n , c o n t i nuous improve m e n t , Specializes in ISO 9000 implementation www.tiec.com Pittsburgh, PA 15236 systems deve l o p m e n t , pro b lem solving, using a strategic planned approach. TIEC is a technical support services firm Ph. 412-655-8970 Fax 412-655-8973 b e n ch m a rk i n g, quality costs and team Sunrise Consulting specializing in ISO 9000, API or other www.tritechservices.com building. 5713 Glenfiddich Way industry certification. Management con- Tri- Te c h Services provides engi n e e ri n g R. T. Westcott & Associates Raleigh, NC 27613 sulting includes orga n i z ation deve l o p- co n s u l t i n g , tr aining and quality assuran c e 263 Main St. Ph. 919-961-7951 Fax: 919-866-1018 m e n t , t ra i n i n g, p roject manage m e n t , services. Old Saybrook, CT 06475 Syerson Consulting internal or vendor audits, strategic plan- Twyman Quality International Ph. 860-388-6094 Fax 860-388-6094 31584 Louise Drive ning and feasibility studies. 6828 Ridgeview Drive RTW A guides organ i z a tions in achi ev i n g Warren, MI 48093 Thomas Training Systems Edina, MN 55439 c e rt i fied quality management systems, Ph. 810-293-1201 Fax 810-294-8655 P.O. Box 770050 Ph. 612-944-6299 Fax 612-944-6299 s t rat egic planning, ap p l i c ations of lean www.syersonconsulting.com Cleveland, OH 44107 metallurgistexpert.bigstep.com thinking and other profit ab i l i t y - i m p r ove- Syerson Consulting provides consulting, Ph. 216-227-2302 Fax 216-227-2301 Twyman Quality Intern ational prov i d e s ment techniques. RT WA provides tra i n- t raining and auditing services for ISO Tom Bair & Associates quality management system devel o p m e n t ing in process manage m e n t , p ro j e c t 9000, QS-9000 and the TE Supplement. 2921 N. Park Ave. services for basic to ISO 9000 systems. ma n a gem e n t , quality tools, in t e r nal audit- Synergistic Systems Inc. Joplin, MO 64801 Unique Development ing, team building and facilitation,prob- 9572 Mammoth Ave. Ph. 417-627-9577 Fax 417-624-7688 International Inc. lem solving, and root cause analysis. Baton Rouge, LA 70814 Total Business Service Center 17672 Laurel Park Drive N., Ste. 400 E Wheeler and Young Inc. Ph. 888-924-0099 Fax 225-927-2934 P.O. Box 23436 Livonia, MI 48152 33 Peter St. Af ford a ble and fas t - t ra c k fac i l i t a tion serv- Rochester, NY 14692 Ph. 800-622-6437 Fax 519-685-9043 Markham, ON L3P 2A5 Canada ices for ISO 9000,QS-9000,ISO 14000, Ph. 716-385-7570 Fax 716-385-5662 www.uniquedevelopment.com Ph. 905-471-9064 Fax 905-471-9989 ISO 17025,cGMP, responsible care and www.planetquality.com University of California www.wheeler-and-young.on.ca business process excellence documented Total Quality Measures Inc. Extension, Santa Cruz Wheeler and Young Inc. provides bu s i- management systems implementation. 120 Main St., Ste. 101 10420 Bubb Road ness management solutions, i n cl u d i n g Synergists Inc. Nashua, NH 03060 Cupertino, CA 95014 i m p l e m e n t ation of ISO 9000-compliant 4601 W. Saginaw Ph. 603-880-4100 Fax 603-880-4416 Ph. 408-342-0231 Fax 408-342-0164 quality management systems. Lansing, MI 48917 TQM Management Consultants www.ucsc-extension.edu Williams & Associates Ph. 517-321-4466 Fax 517-321-0565 934 Rodney Drive Vanguard Consulting 294 Queen St., Ste. B www.synergists.com San Leandro, CA 94577 1980 Valley View Acton, ON L7J 2M2 Canada System Improvements Ph. 510-895-5834 Fax 510-895-1087 Northfield, IL 60093 Ph. 519-853-0571 Fax 519-853-4816 238 S. Peters Road, Ste. 301 www.tqmmc.com Ph. 847-446-0820 Fax 847-446-0821 www.aztec-net.com/~wa-iso9k Knoxville, TN 37923 Implementation, training and consulting Va n g u a rd Consulting aids orga n i z at i o n s Williams & As s o c i a tes develops and pro- Ph. 865-539-2139 Fax 423-539-4335 for total quality management (including with strat egic quality planning and vides business perfor mance improvem e n t www.taproot.com Ba l d ri g e Award ) , ISO 9000, A S 9 0 0 0 ,T L designs and aids implementation of qual- consulting serv i c e s , specializing in ISO Systems Quality Consulting 90 0 0 , and quality systems regis t r ation cer- ity systems (ISO 9000 and QS-9000) and 9000 and ISO 14001 standards. P.O. Box 565 ti fic at i o n , plus statistical process control . pr ocess improvement. Van g u a r d also pro- Woods Quality Center Alta Loma, CA 91701 A l s o , t raining and fa c i l i t ation for team vides associated training in TQM, SPC, 4401 Sixth St., S.W. Ph. 888-734-3447 Fax 909-484-9377 bu i l d i n g, s t rat egic planning, bu s i n e s s Q F D, D O E , ISO 9000 and QS-9000. Cedar Rapids, IA 52404 www.systemsquality.com p rocess re e n gi n e e ring and trainer tra i n- O ffe rs gap analysis and pre a s s e s s m e n t s Ph. 319-399-6465 Fax 319-399-6457 Systems Quality Consulting prov i d e s ing. for ISO 9000 and QS-9000 services by www.wqc.org t raining and consulting in ISO 9000, Track 2000 Quality Associates certified auditors. WorldSource One Inc. A S 9 0 0 0 , ISO 14000 and lean manu fa c- 510 Scuttlehole Road, RR 1 Versa Certification Consultants P.O. Box 35800 turing. Plainfield, ON K0K 2V0 Canada de México Las Vegas, NV 89133 Tantara Inc. Ph. 613-477-2500 Fax 613-477-1842 Miguel Nieto 2595 Nte. Colonia Industria l Ph. 800-999-1199 Fax 702-645-6283 2139-27 Ave., S.W. Tracy Smith & Associates Monterrey, NL 64440 Mexico Worl d S o u r ce One offer s consulting, tra i n - Calgary, AB T2T 1H8 Canada 3114 W. Oklahoma Ave. Ph. 011-528-372-8703 Fax 011-528- ing and publ i c ations for perfo rm a n c e Ph. 403-244-8696 Fax 403-244-9291 Enid, OK 73703 372-7538 management and performance improve- www.tantara.ab.ca Ph. 580-242-1293 Fax 580-242-1293 VCC de México specializes in quality ment. Specialties are leaders h i p ,s t rate gic S e rves the softwa re bu s i n e s s / p ro c e s s Tra cy Smith & A s s o c i ates offe rs cus- systems diag n o s i s ,s u p p o rt in implemen- pl a n n i n g , customer servi c e , me a s u re m e n t im p r ovement and softwar e quality assur- to m i z a ble ISO 9000 auditing services and ta tion of quality programs and third- p a rt y s y s t e m s , p rocess manage m e n t , p e o p l e ance/management market. f u l l - s e rvice training and consulting fo r s u rveying and product sorting for the m a n age m e n t , ISO 9000, the Baldri ge Team 14000 Inc. ISO 9000. maquila industry. Bilingual pers o n n e l Awar d and the Pres i d e n t ’ s Quality Awar d. P.O. Box 325 The Training Clinic available. New Milford, NJ 07646 645 Seabreeze Drive The Victoria Group Inc. Ph. 201-837-5934 Fax 201-837-8893 Seal Beach, CA 90740 10340 Democracy Lane, Ste. 204 www.team14000.com Ph. 800-937-4698 Fax 562-430-9603 Fairfax, VA 22030 Team 14000 provides consulting servic- www.thetrainingclinic.com Ph. 800-845-0567 Fax 703-691-2542 es for companies to eval u at e , p l a n ,d evel - The Training Clinic provides profe s s i o n - www.victoriagroup.com op and implement ISO 9000 and ISO al development to tra i n e rs , c u rri c u l u m The Victoria Group is an ISO 9001-reg- 14000 confor ming management systems. developers,training managers and coor- istered, ISO 9001 and QS-9000 consult- dinators. ing and training company. qd