“STRIVING TO MAKE A DIFFERENCE” XMAS EDITION CHRISTMAS 2018

Welcome to the very first edition of the Havering Carers’ Hub Newsletter!

Come and join us for a Christmas celebration CARERS’ FORUM Tuesday 11th December 2018, 10:30am - 2:30pm YMCA , RM7 0PH All Carers welcome, come along and have some fun!

We wish all our Carers, their Cared-for and their families Seasons Greetings and a Happy New Year. From all the Team at Havering Carers’ Hub.

HAVERING CARERS’ HUB, Community Reach House Email: [email protected] 32-34 The High Street, Romford,Essex, RM1 1HR Web: www.haveringcarershub.org.uk Reg Charity No. 1063485 Telephone: 01708 961111

CARERS NEWS 1 SPRING 2016 Welcome to the Carers’ Hub Based in Romford, the Hub offers support to Carers of Adults who live within the Borough of Havering. The Hub, which is in the High Street, was officially opened on 11th June in Carers’ Week. The Team have been working hard to spread the word throughout the Borough they are here to help. A Carer is someone, of any age, who provides unpaid support to family or friends, not able to manage without this help due to illness, disability, mental health or substance misuse. Caring is not an easy thing to do. Problems can mount-up leaving a Carer feeling stressed, anxious and isolated. Sometimes all that is needed is a chat and support but other times it maybe more. Havering Carers’ Hub can offer support and information to an Adult Carer, caring for an individual over 18 years of age. The services that we provide include:

Emotional Peer Access to support Support Welfare individually or Awareness Groups Benefits in a group Training Dementia Advice Information Services Information Regular relating to relating telephone Hospital Informal to Carers’ support Discharge Advocacy Assessments

Regular Support Groups currently include:

Evening Carers’ “Taking Time to Group for Listen” those caring The Turkish All Carers are for Adults with Carers’ Support Group welcome Mental Health issues

See inside for futher details.

We also arrange regular Carer Forums which are day events usually held at the YMCA in Romford. Our last forum for 2018 is our Christmas Celebration on the 11th of December. All are Welcome.

Havering Carers’ Hub launch which took place on 11th June 2018. SUPPORT GROUPS

Join our Carers’ Group every Wednesday from 11am to 1pm at our new venue: 19-21 High Street, Romford, RM1 1JU. “Taking Join us for a chat, meet and share experiences with other Carers, get involved Time in some discussions, activities and a variety of events organized by the to Listen” Museum. Light refreshment provided. For further information, please contact us at the Hub on: Tel: 01708 961111 • E-mail: [email protected]

Our Mental Health Group is held every last Tuesday of the month at Romford Baptist Church from 6.30pm to 8.30pm for Carers who look after someone who has Mental Health Issues. Evening TAKE A BREAK FROM CARING! Mental Come along and get involved in relaxing activities. Refreshments and drinks Health (tea, coffee, water, soft drinks) provided. Group For further information, please contact us at the Hub on: Telephone: 01708 961111 • E-mail: [email protected]

Our Havering Carers’ Turkish Support Group is held every last Tuesday of the Turkish month from 11.30am - 1.30 p.m. at Support RAPHAEL Restaurant, 43 Main Road, Romford, RM2 5EB Group Join us for a chat, meet and share experiences with other Carers. (Light refreshment provided.) For more information please contact Sabriye.

New Group Starting - Thursday 22nd November 1.30-3.00pm. Due to the increasing numbers in our Monday group we are opening another group on a Thursday afternoon. The format will be the same as on a Monday. Havering Find us at: Havering Christian Fellowship, 2A Newmarket Way, , RM12 605. There is a car park at the rear of the building. If you use public transport the Dementia 193 bus stops outside. It is on the hail and ride section of the route so you will need Carers to indicate your need to alight. It’s easy to find, first building past the park. Support Contact Us. Pam Shippen: 07811 344 523, email: [email protected] Pam Rossi: 07803 170 560, email: [email protected]

Try Tennis At Raphael’s Park Tennis Club. Thursdays from around 11.00 am We are trying to introduce tennis to Dementia sufferers and their Carers. If you Raphael’s would like to try, come along with your Cared-for or on your own. It doesn’t matter if you cannot hit a ball or have never played before. This is enjoyable Park Tennis light exercise. Rackets are supplied all you need are trainers. Meet at the Club Club hut by the tennis courts in Raphael’s Park. There is an optional donation of £3. You can park in Parkway which is accessible from Main Road & the Eastern Avenue A127. For information call Dave 07957 607 507.

For further information, please contact us on: ALL CARERS WELCOME 01708 961111 • [email protected] THE FLU VACCINE

Flu vaccination is available every year on the NHS to help protect adults and children at risk of flu and its complications. Flu can be unpleasant, but if you are otherwise healthy it will usually clear up on its own within a week. However, flu can be more severe in certain people, such as:

Anyone aged 65 and over Anyone in these risk groups Pregnant women is more likely to develop potentially serious complications of flu, such Children and adults with an underlying health as pneumonia (a lung infection), so condition (such as long-term heart or respiratory it’s recommended that they have a disease) flu vaccine every year to help protect Children and adults with weakened immune systems them.

Who should get the flu vaccine? The flu vaccine is routinely given on the NHS to:

Adults 65 and If you care for an over (including Pregnant Children older or disabled adults over 18 women aged 2 & 3 person who would at risk of flu) Children in be at risk if you were Children aged reception class ill you may be able 2 to 17 years at and school to get a free NHS risk of flu years 1, 2, 3, jab. You can also get 4 and 5 one if you get Carers Allowance.

For 2018, there are 3 types of flu vaccine:

Adjuvanted Live Quadrivalent trivalent quadrivalent injected injected vaccine vaccine vaccine

This vaccine (which protects This is for adults aged 18 and over This is for people aged 65 and against 4 strains of flu), is given as but below the age of 65 who are at over as it has been shown to be a nasal spray. This is for children increased risk from flu because more effective in this age group. and young people aged 2 to 17 of a long-term health condition If your child is aged between 6 years eligible for the flu vaccine. and for children 6 months and months and 2 years old and is above in an eligible group who in a high-risk group for flu, they cannot receive the live vaccine. will be offered an injected flu vaccine as the nasal spray is not licensed for children under 2.

Talk to your GP, practice nurse or pharmacist for more information about these vaccines. NELFT Havering Reablement Service (NHRS) (A valuable service for both the Carer and their Cared-for)

Who are we? What if my Reablement support What is reablement? The Reablement service is delivered worker doesn’t arrive when Sometimes, due to an accident, illness by NELFT for the London Borough expected? or simply growing older, you may find of Havering. The service is provided If the Reablement support worker is you struggle with daily activities or feel by specially trained staff called more than 20 minutes late Please call unable to cope in your home. Reablement support workers, who the office on:0300 300 1954. will come to your home to deliver The Reablement service is designed What happens after Reablement? the service. to help you regain the ability and If Reablement has worked well for confidence to do some or all of the How long does Reablement take? you and you’ve managed to reach the things you used to – whether it’s cooking Reablement takes the form of a short, goals set at the start, you may find you for yourself, bathing without help or intensive period of support and can can manage very well on your own getting to the shops. Reablement will last between 1 and 6 weeks. and do not need any further support. If you require further support at the help you get back to the point where Assessment end of the Reablement period you you can look after yourself better and The Reablement support worker will will be referred to a member of the remain independent in your own home talk with you about your daily life and social work team for an assessment. for longer. anything you may be struggling with. This process will include a financial It’s not about doing things for you. This is known as an assessment, and assessment, which will determine if It’s about giving you the skills and it helps you both get a better picture of you are required to contribute towards confidence to get back to doing what kind of support you may need and if the cost of any longer term care. everyday tasks and activities yourself Reablement is the right support for you. NELFT Havering Reablement – in a way that is manageable and safe. Your care plan Service (NHRS) If it’s agreed that you would benefit Feedback from reablement, staff will talk with NELFT aims to provide the highest you and help put together a care plan. What does Reablement involve? possible level of care. However, if we fall This care plan will involve a range Reablement means different things short of your expectations or you have of care and support to increase your for different people – it all depends on a concern we will want to hear about ability to live independently in your your individual situation. For example, your experience so we can resolve the own home – and make sure you feel it might mean we work with you to: matter as quickly as possible. safe and confident there. • practise daily activities like cooking In the first instance contact the As part of the care plan, we will agree and bathing to help you regain skills administration office on0300 a set of realistic goals, looking at and get your confidence back 300 1954 who can liaise with you what you would like to achieve, and regarding your concerns and try and • find new ways to do some things by when. These goals are unique to resolve this immediately. so that you feel safer and more you and will vary depending on your confident individual circumstances. The NELFT Havering Reablement Service (NHRS) is also registered • look at what else might help How can you support us? with the Care Quality Commission (e.g. support to go out, personal We will be reviewing your care plan on (CQC) and as a result if you have alarms, home adaptations or other once a week and only ask that you let concerns you can also raise this with equipment, such as bath rails) us know how you are doing. Please let the CQC. us know if you are struggling with any • involve your relatives and/or aspects of your care plan so we can carers in helping you to live more make any necessary changes. independently – and discuss any support they might need. How will I know who is calling? Our staff member will always carry a Who is it for? NELFT photo ID badge with them at This service is available to you if all times. Our Reablement support you are over the age of 18, living in worker will be wearing a purple Havering and have been assessed as uniform. ALWAYS ask to check the having the potential to benefit from staff member’s ID before letting them How to contact us: reablement. For the service to be into your home. Should you have any successful, we ask that you engage General enquiries, 0300 300 1954 concerns about the identification of a with the support we are offering and person who says they are staff then Referral Triage, 0300 300 1949 be open about your progress. please call the office on 0300 300 Complaints / Queries 0300 300 1954 1954 and speak to the office staff. Travelling with Additional Needs

Holidays and Trips are more likely to be possible with careful planning. One of the first steps would be to contact your GP if there are significant healthcare needs. Many people do not need a formal certificate to travel however it is a good idea to carry a ‘travelling letter’, which gives a brief description of your disability or impairment and, if appropriate, details of any difficulties that could occur and what assistance you might then need.

Many high-street travel agents are used to booking Some charities offer grants for holidays for customers with additional needs. There holidays but these can be very limited. are some companies dedicated to booking holidays for customers with additional needs. • Make-a-wish Foundation www.enableholidays.com • National Holiday Fund • Disability Aid Trust www.disabledholidays.com

www.limitlesstravel.org More can be found on: www.disability-grants.org

All Airports vary and for specific information contact the airport or airline directly. However there are many types of support available, such as Eagle Hoists, Ambi-lifts, fast-tracking, private searching rooms, changing rooms, induction loops, buzzers and escorts.

Gatwick: 01293 507500 Speak to your GP practice before going on holiday. They will be able to advise on any medication Heathrow: 0844 335 1801 needed specific to your destination. It is advisable to take Luton: 01582 405100 more than enough medication to cover you for your stay and allow Southend: 01702 538500 for emergencies. Separate your medication by splitting between Stansted: 0808 169 7031 bags in case of lost luggage.

It is important to book your travel insurance as soon as you book your holiday and declare any hidden conditions even if Travelling Checklist you are not currently on medication for them such as anxiety, ADHD or depression. Some banks or employers may offer travel Contact GP for advice insurance policies but it is the service user’s responsibility to make sure any pre-existing condition is registered. If you Inform travel agent of any additional needs are unable to find an insurer the British Insurance Brokers Book travel insurance Association may be able to assist further. Contact airport Organise extra medication Get the telephone number of the British Embassy for the country you are travelling to on www.british-consulate.org Make copies of all documents and prescriptions and look at https://www.gov.uk/guidance/foreign-travel- for-disabled-people Plan transfers PERSONAL INDEPENDENCE PAYMENT (PIP)

GOVERNMENT TO END UNNECESSARY PIP REVIEWS FOR PEOPLE WITH MOST SEVERE HEALTH CONDITIONS

People with the most severe, life- The Minister for Disabled People, The government will be working long conditions will no longer Health and Work, Sarah Newton, with stakeholders to design the have to attend regular reviews for said: ‘We’re absolutely determined light touch review process so that it Personal Independence Payment to ensure people get the right adds value for both our claimants (PIP). support that they need to live better, and the department – for example, more comfortable lives. by providing information on New guidance coming into effect services available and ensuring this summer means people who PIP is a needs-based benefit that that contact or bank details have are awarded the highest level of takes into consideration people’s not changed. support under PIP – and where individual, and sometimes quite their needs are expected to stay the complicated circumstances. We are still finalising details of the same or increase – will receive an guidance and will publish it later.’ We’ve listened to feedback from ongoing award of PIP with a light organisations and the public, and touch review every 10 years. this common-sense change will The change will ensure that ensure that the right protections those with severe or progressive are in place while minimising any conditions receive an award which unnecessary stress or bureaucracy. reflects the fact that their condition will not improve.

Are you a carer committed to improving the care services available? We’d love to work with you, hear your experiences and expertise to shape a new innovation for carers.

Central to our work is a and to help them know what commitment to work in actions to take. partnership with the local community to ensure that Are you interested in the research, innovation and sharing your expertise and education we deliver is driven experiences as a carer? If by their needs. so you could join our project team and other carers once a We are developing an month until February 2019 to Care City is an innovation education and support support further development centre for healthy ageing package for those caring and testing of this tool. based in Barking with for loved ones in their own reach across north east home. We have been working To take part in this project or London, working to deliver with family carers to create find out more please email measurable improvements a simple, decision-support Simran Janjua (Simran. for the populations we serve. tool that will enable them to [email protected]) or call identify signs of deterioration Care City on 0300 555 1200. January 2019 February 2019 march 2019 april 2019 S M T W T F S S M T W2019T F S S M T W T F S S M T W T F S Training Courses1 will2 3 4 take5 place at1 2local venues1 2 within1 2 the3 4 5 6 6 7 8 9 10 11 12 3 4 5 6 7 8 9 3 4 5 6 7 8 9 7 8 9 10 11 12 13 Borough13 14 of15 16 Havering,17 18 19 10 11 depending12 13 14 15 16 10 on11 12 demand.13 14 15 16 14 15 16 17 18 19 20 20 21 22 23 24 25 26 17 18 19 20 21 22 23 17 18 19 20 21 22 23 21 22 23 24 25 26 27 27 28 29 30 31 24 25 26 27 28 24 25 26 27 28 29 30 28 29 30 31 January 2019 mFayebruary 2019 2019 June 2019 march 2019July 2019 aprilaugu 2019St 2019 S M T W T F S S SM MT WT T WF2019TS F SS M T WST MF ST W S TM FT WS T F S S M S TM WT WT T FF S 1 2 3 4 1 1 2 3 4 5 6 1 2 3 1 2 3 4 5 1 2 1 2 5 6 7 8 9 10 11 2 3 4 5 6 7 8 7 8 9 10 11 12 13 1 4 25 36 74 8 59 106 6 7 8 9 10 11 12 12 313 144 155 16 617 187 8 99 10 11 12313 414 155 6 14715 816 179 18 19 207 8 11 912 1013 1411151216 1317 13 14 15 16 17 18 19 191020 1121 2212231324 1425 15 161617 18 191020 1121 2212 13211422 1523 241625 26 2714 15181619 1720 2118221923 2024 26 27 28 29 30 31 23 24 25 26 27 28 29 28 29 30 31 25 26 27 28 29 30 31 20 21 22 23 24 25 26 17 18 19 20 21 22 23 17 18 19 20 21 22 23 30 21 22 23 24 25 26 27 27 28 29 30 31 24September25 26 201927 28 OctOber24 201925 26 27 28nO29vember30 2019 28 29 30December 2019 S M T W T F S S M T W31T F S S M T W T F S S M T W T F S 1 2 3 4 5 6 7 1 2 3 4 5 1 2 1 2 3 4 5 6 7 may 2019 June 2019 July 2019 auguSt 2019 8 9 10 11 12 13 14 6 7 8 9 10 11 12 3 4 5 6 7 8 9 8 9 10 11 12 13 14 S M T W T F S S M T W T F S S M T W T F S S M T W T F S 15 16 17 18 19 20 21 13 14 15 16 17 18 19 10 11 12 13 14 15 16 15 16 17 18 19 20 21 1 2 3 4 22 23 24 25 26 27 28 201 21 22 23 24 125 262 3 174 18 519 206 21 22 23 22 23 24 251 26 227 283 5 6 7 8 9 10 11 29 230 3 4 5 6 7 278 28 29 30731 8 9 10 2411251226 1327 28 29 304 5 29 630 317 8 9 10 12 13 14 15 16 17 18 SCHEDULE9 10 11 12 13 14OF15 TRAINING14 15 16 17 (see18 19 overleaf20 11 for12 more13 14 details)15 16 17 19 20 21 22 23 24 25 16 17 18 19 20 21 22 21 22 23 24 25 26 27 18 19 20 21 22 23 24 JANUARY: 21st Conciliation Skills; 23rd Dementia Care; 24th Preparing for the Future; 31st Incredible 26 27 28 29 30 31 23 24 25 Years26 27 28 29 28 29 30 31 25 26 27 28 29 30 31 FEBRUARY:30 7th, 14th, 28th Incredible Years; 25th, 26th Face to Face September 2019 MARCH:O ctO ber 4th, 20195th Face to Face; 7th, 14th,nO 21st,vember 28th Incredible2019 Years; December 2019 S M T W T F S S M T 12thW AngerT F StressS Management;S M 19thT MentalW T HealthF AwarenessS S M T W T F S 1 2 3 4 5 6 7 APRIL: 1 4th,2 25th3 Incredible4 5 Years 1 2 1 2 3 4 5 6 7 8 9 10 11 12 13 14 MAY:6 7 8 2nd,9 109th Incredible11 12 Years 3 4 5 6 7 8 9 8 9 10 11 12 13 14 15 16 17 18 19 20 21 JUNE:13 14 15 18th16 17Lifting18 and19 Handling;10 19th11 Dementia12 13 Care;14 15 16 15 16 17 18 19 20 21 22 23 24 25 26 27 28 20 21 22 20th23 24Preparing25 26 for the Future;17 18 25th19 First20 Aid21 22 23 22 23 24 25 26 27 28 JULY: No training 29 30 27 28 29 30 31 24 25 26 27 28 29 30 29 30 31 AUGUST: No training SCHEDULE OFSEPTEMBER: TRAINING 12th, 19th, 26th Incredible (see Years overleaf for more details) OCTOBER: 3rd, 10th, 17th, 31st Incredible Years; 15th, 16th, 28th, 29th Face to Face JANUARY: 21st ConciliationNOVEMBER: Skills; 7th, 23rd 14th, Dementia 21st, 28th Incredible Care; 24th Years; Preparing 12th Basic Counselling for the Future; Skills 31st Incredible Years DECEMBER: 5th Incredible Years

FEBRUARY: 7th, 14th, 28th IncredibleCARERS OF Years; BARKING 25th, & 26th Face to Face F: carersofbarking&dagenham T: @BandDcarers 334 Heathway, Dagenham RM10 8NJ Registered Charity No. 1063485/0 MARCH: 4th, 5th Face to Face;Web: 7th, www.carerscentre.org.uk 14th, 21st, 28th Incredible Years; Company Limited by Guarantee 12th Anger Stress Management;Telephone: 020 19th 8593 4422 Mental Health Awareness (England No.3180671) APRIL: 4th, 25th Incredible Years MAY: 2nd, 9th Incredible Years JUNE: 18th Lifting and Handling; 19th Dementia Care; 20th Preparing for the Future; 25th First Aid JULY: No training AUGUST: No training SEPTEMBER: 12th, 19th, 26th Incredible Years OCTOBER: 3rd, 10th, 17th, 31st Incredible Years; 15th, 16th, 28th, 29th Face to Face NOVEMBER: 7th, 14th, 21st, 28th Incredible Years; 12th Basic Counselling Skills DECEMBER: 5th Incredible Years

CARERS OF BARKING & DAGENHAM F: carersofbarking&dagenham T: @BandDcarers 334 Heathway, AllDagenham enquiries RM10 8NJ should be directedRegistered Charity to No. 1063485/0 Web: www.carerscentre.org.uk Company Limited by Guarantee Telephone:Havering 020 8593 4422 Carers’ Hub on: 01708(England 961111 No.3180671) Description of the training that CarersDescription Of Barking ofAnd the Dagenham training offerthat All courses are 9.30am - 2.30pm and during term time unless otherwise stated CarersAll courses areOf 9.30am Barking - 2.30pm and during And term time Dagenhamunless otherwise stated offer Basic Counselling/ Face To Face Mental Health Awareness CommunicationBasic Counselling/All courses Skills are 9.30amAFace training - 2.30pmTo Face course and for Parent during Carers, term timeTrainingMental unless Health otherwise Awareness stated Communication Skills toA traininghelp you course with: for Parent Carers, Training Training to help you with: To provide an awareness of Training • coming to terms with your child’s To provide an awareness of This is an interactive course aimed • diagnosiscoming to terms with your child’s what determines Mental Health Basic Counselling/ Face To Face Distress,what determines anMental understanding Mental Health Health of Awareness how atThis acquiring is an interactive an understanding course aimed and • disabilitydiagnosis issues at acquiring an understanding and A training course for Parent Carers,theDistress, mental an health understanding system within of how awarenessCommunication of the benefits Skills of using • stressdisability management issues Training awareness of the benefits of using to help you with: ourthe mentallocal community health system is set-up, within basic counselling skills, to improve • sharingstress management experiences our local communityTo provide isan set-up, awareness of basicTraining counselling skills, to improve • coming to terms with your child’sas well as exploring the effects communication. 1 day course • sharing experiences as well aswhat exploring determines the effects Mental Health communication.This is an interactive 1 day course course aimed • raising diagnosis self esteem that individuals living with mental • raising self esteem that individuals living with mental at acquiring an understanding and • facing the future health illnessDistress, experience. an understanding of how • facing• disability the future issues health illness experience. awareness of the benefits of using • personal development 1/2 day course.the mental health system within • personal• stress development management 1/2 day course.our local community is set-up, Dementiabasic counselling Care and skills, Carers to improve • assertiveness • assertiveness• sharing experiences as well as exploring the effects Dementiacommunication. 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This training demonstrates for. This training demonstrates • •familiessupport living willsnetworks for • Exclusionmeetingsto better meetings cope with stress. how to lift a person accurately how to lift a person accurately families • Re-integrationExclusion meetings meetings taking the strain from the back 1 •day lasting intensive power course of attorney 1 day course taking the strain from the back • ReviewRe-integration meetings meetings and how toLifting lift frail andpeople Handling without 1 •day advanced intensive directives course and how to lift frail people without • FeelReview more meetings confident when hurting them. hurting them.Many carers have long term • wishes of the person and attendingFeel more meetings confident to whendiscuss 9:30am - 4pm Incredible their family Years Parenting educationalattendingConciliation meetings issues with toSkills discuss 9:30am - problems4pm with their backs through Incredible• caring at Years end of Parenting life professionalseducational• Pastoral issues and support achieving with planning inappropriate lifting of their cared Programme betterprofessionals outcomes and for achieving your child. for. This training demonstrates Programme• support networks for better meetings outcomes for your child. This course is open to all parents This course will develop your: how to lift a person accurately This families course is open to all parents This course• Exclusion will develop meetings your: and carers of disabled children. It • communication skills taking the strain from the back allowsand carers small of groupsdisabled of children.parents/ It • Re-integration meetings Basic First Aid 1 day intensive course • listeningcommunication skills skills Basic First Aid carersallows tosmall learn groups new skills of parents/ together. • Review meetings This offersand carers how the to chancelift frail people without • interactionlistening skills with professionals Thecarers course to learn will newhelp skills you to: together. Feel more confident when toThis deal offers withhurting carers common thethem. firstchance aid, The course will help you to: • confidenceinteraction within influencing professionals • understand why play and talk is attending meetings to discuss signsto deal to with look9:30am common out for - if 4pmfirst a person aid, • outcomesconfidence in influencing signs to look out for if a person • understandso important; why play and talk is outcomes educational issues with is suffering a stroke, heart attack Incredible Years Parenting • knowledge around exclusion is suffering a stroke, heart attack • copeso important; with your child’s behaviour; • issuesknowledge professionals around exclusion and achieving or epilepsy and how to deal with • Programmeandcope build with positiveyour child’s parent-child behaviour; issues better outcomes for your child.chokingor epilepsy and and deliver how lifeto deal saving with Courses are scheduled regularly resuscitation.choking and deliver life saving Thisrelationships.and buildcourse positive is open parent-child to all parents throughoutCoursesThis are coursethe scheduled year. will regula developrly your: relationships. resuscitation. 12and sessions carers ofof 1/2disabled a day children.a week It 1/2throughout day• communication course the year. skills 9:30am - 4pm allows small groups of parents/ 9:30am - Basic4pm First Aid 12 sessions of 1/2 a day a week 1/2 day• listening course skills carers to learn new skills together. This offers carers the chance The course will help you to: • interaction with professionals to deal with common first aid, All the above training can be• confidence accessed in influencing by Carers currentlysigns to look living out for ifin a person • understand why play and talk is outcomes is suffering a stroke, heart attack so important; the Borough• knowledge of around Havering exclusion • cope with your child’s behaviour; issues or epilepsy and how to deal with and build positive parent-child choking and deliver life saving Courses are scheduled regularly resuscitation. relationships. throughout the year. 12 sessions of 1/2 a day a week 1/2 day course 9:30am - 4pm THE CARERS TRUST RELATIONSHIP GUIDE

If you’re caring for your partner, and you’re each other, the person who feels it’s their turn to enduring all the changes to your relationship talk starts talking louder to ensure they are being that come with that, it’s all the more important heard. Before you know it, you’re screaming at that you’re having good, healthy arguments. full volume an inch away from their face, and the chance to settle things diplomatically has gone Whatever you’re both feeling and experiencing, out the window. you need to be able to communicate and work through your issues from both sides. Emotions If something from the past that your partner and feelings shouldn’t be bottled, but neither did is still upsetting you or, for whatever reason, should they run the show from centre stage. was left unresolved, it is totally OK to start a And that’s why healthy arguing isn’t easy – but it conversation about it. However, if you are in the is perfectly possible. middle of a fight about a completely unrelated topic, it is a very bad idea to bring up arguments Now, the idea of a ‘healthy’ argument might outside of the one that’s currently happening. seem like a foreign concept. Surely all arguing Mainly because this is a black hole — all it does is bad, right? Well, no. A good constructive and is give you more reasons to keep fighting. respectful argument can actually be very good for, and even improve, your relationship. But it all Once you’re worked up and convinced that depends how you argue. they are the one who’s completely in the wrong, it can be really tough to acknowledge any validity We’re all more familiar with bad arguing of in their point of view. Even when you’re upset, if course. And too many badly handled arguments your partner is saying things that you know deep can really shake the core of any good relationship. down are true, then it doesn’t hurt to give credit So it’s important to get this stuff right. where credit is due.

When you’re upset about something, it can be There is absolutely no reason you or your easy to forget that every situation has two sides, partner should resort to name-calling or any and no matter how convinced you are that you’re other immature tactics to distract from the main right, it’s only fair that you each get the opportunity source of the argument. Usually, the person who to present your case. Not talking over each other initiates this behaviour is doing it because inside, shows your partner that you care about what they they know that they are in the wrong. In a last- have to say and their opinions on the issue. ditch effort to “win,” they say something hurtful and completely irrelevant. The biggest way to keep arguing from exploding into a relationship-ending fight, believe it or not With some practice at good arguing, you’ll is to let your partner talk. Why? Because the understand one another better, solve your minute you throw caution to the wind and stop problems quicker and boost the quality of the taking turns speaking is the minute you begin to relationship, even in the midst of the challenges talk over each other. Once you start talking over you’re both facing.

To find out more please visit http://relationships.carers.org. They also give advice around dealing with resentment and frustration, dealing with hidden issues, the challenges of caring for your child, parent, sibling or lover, coping with the stresses of caring and vicious cycles and how to break them.

The SHINE hub is located within Islington Council and run by the Energy Advice Service. SHINE was first launched in 2010 by the London Borough of Islington and SHINE has helped over 60,000 Islington clients to date. In 2017‚ SHINE expanded and is now available to the rest of London boroughs.

SHINE London have compiled a list of our top twelve energy saving tips that are easy to do and you can do at home to save yourself money‚ and help improve the environment.

Turning your thermostat down by just 1°C can save you as much as £60 per year.

Draught-proofing around windows and doors could save you around £25 per year. Draught-free homes are comfortable at lower temperatures – so you may be able to turn down your thermostat saving even more on your energy bills.

Switch it off and save. Unplug all the appliances that you aren’t using regularly – even chargers continue to use electricity when they aren’t charging. Also, make sure you’re not leaving appliances on standby: it may be easier but it’s also a guaranteed way to waste energy compared to turning things off at the socket. On average UK households spend £30 a year powering appliances left in standby mode.

Wearing more jumpers, socks and slippers around the house, and putting an extra blanket on the bed, means you won’t be tempted to turn the heating up.

A running tap wastes more than six litres of water a minute, so turn off the tap while brushing your teeth, shaving, or washing your face. Use cold water if you don’t need hot.

If everybody in a family of four replaced one bath a week with a five-minute shower, up to £25 a year could be saved on gas bills and up to £15 on water bills (if you have a water meter).

If a family of four replace their inefficient shower head with a water efficient one, they could save around £75 off their gas bills and around £120 off their water bills (if they have a water meter) each year. That’s a total saving of around £195.

Make sure that dishwashers and washing machines are full before you use them, and always use the most efficient water and energy settings. Most clothes can be washed well at 30 degrees.

Using a washing up bowl to wash up plates or cutlery twice a day rather than having the hot tap running could save around £25 a year on your gas bill and about £30 on your water bill (if you have a water meter). If you need to rinse utensils or wash vegetables, use cold water if possible and don’t leave the tap running.

If you’re going to boil the kettle, only put in the water you will use. You can measure this first using the cup or the mug you will be filling, this saves lots of energy and saves you money.

Keep your fridge and freezer full to save energy. Some jugs filled with water will do the trick. When you open the appliance door, cold air escapes and warm air comes in. When you shut the door, your fridge or your freezer has to work to cool things down again. By keeping your units full, there’s less air space and less cold air to be exchanged with the warm air from your kitchen. Your appliance doesn’t have to work as hard — and you save energy. Keeping your freezer full has advantages as well. If you lose power, a freezer that is half full will hold food safely for up to 24 hours. But a full freezer will hold food safely for up to 48 hours.

Air-dry your laundry rather than tumble drying it, particularly if there’s warm or windy weather.

For more helpful information visit www.shine-london.org.uk (where you can also fill in a referral form), phone 0300 555 0195 or email [email protected] HAVERING CARERS’ VOICE

Do you live in Havering and provide unpaid care to a loved one? There is an exciting opportunity for Carers in Havering to have their opinions heard, be involved in the development of local services, and support other Carers to have their voice heard too. Havering Carers’ Voice is a group of Carers who work with the Council and its partners to ensure that Carers have their say. To make sure that Carers across the borough are fully represented in the group, we are looking for new members to join us.

What do members of Havering Carers’ Voice do? • Work in partnership with the local authority to • Represent Carers who do not feel confident to ensure Carers’ voice is embedded in projects raise concerns • Feedback their views to the Council, and • Feedback to their peers on new initiatives Partners such as the NHS • Encourage people with caring responsibilities to access support and services.

What kind of activities are Havering Carers’ Voice involved in? • Outreach work – identifying new Carers and Board, which oversees the support that the helping to signpost where support is available Council provides to Carers. • Helping to plan our Carers’ Forums alongside • Being part of groups which review local our Havering Carers’ Hub and other Partner services and initiatives Agencies. • Getting feedback from other Carers to feed • Representing Carers at the Carers’ Partnership into groups

Could I be a member of Carers’ Voice? • Are you a good listener? • Do you value other people and their opinions? • Can you demonstrate empathy when meeting • Are you able to keep sensitive information with other Carers? confidential when required to by the Local Authority or general public? • Are you willing to share your experiences as a Carer? • Are you aged 18 or over? • Can you emotionally support others who are new to caring or struggling with their caring role?

If this sounds like you, Havering Carers’ Voice would love to hear from you. Havering Carers’ Voice is a joint commitment between Carers, the Local Authority and Partner Agencies to improve Carer experience and support services. There is an expectation that members of Havering Carers’ Voice will attend meetings when required to. The level of commitment required will vary according to the type of role a member takes on and is negotiable. For further information please contact Susan Shepherd, [email protected] or call 01708 433021. ... This includes Does it travelling by public Do you live in Do you face transport, entering always seem discrimination buildings or using a an inaccessible too much of an toilet, getting your voice home and want to uphill struggle on a daily heard or trying to access information in an know what your to complain or basis? ... alternative options are? to take further format. action?

If so, Inclusion London can help!

Inclusion London’s interactive guides include step by step advice to help you take appropriate action as well as ready- made template letters for you to make a complaint or start legal action. All guides are available in BSL and Easy Read.

To get started visit: www.disabilityjustice.org.uk/learn-more-and-take-action/

FACT! ... From expensive equipment The Diversability Card aims to to higher energy bills, alleviate this financial pressure Life costs more disabled people and their and drive down extra costs if you have a families pay over the odds disabled people face every month for essentials (Scope’s Extra with the support of the nation’s disability!... Costs Commission Research). favourite retailers.

Anyone who receives the following Be among the first to hear benefits will be eligible: about the Diversability Disability Living Allowance • Attendance Allowance • Employment Card launch and discounts Support Allowance • Universal Credit • Blue Badge • Blind available by signing up at www. Person’s Registration • Personal Independence Payment diversabilitycard.co.uk

They understand that not everyone chooses to claim disability benefit or is eligible, so they are creating a process to apply for a Diversability Card if you are not in receipt of benefits. This will be communicated in due course. CARERS EVENTS LEADING UP TO CHRISTMAS

CARERS’ RIGHTS DAY: FRIDAY 30TH NOVEMBER 2018 Do you know your rights or want to find out how to get the help and support you are entitled to? If you are caring for someone at the moment or would like to find out more information you can come and meet some of our team at the Mercury in Romford on Friday 30th November between 11 am – 1 p.m. Alternatively you can pop into our office in the High Street or call us on:01708 961111. “TAKING TIME TO LISTEN” CARERS’ GROUP New Exciting Venue! Being held at the Havering Museum in the High Street!

ALL CARERS ARE WELCOME – this is time for you - every Wednesday from 11a.m – 1 p.m join us for a chat, meet and share experiences with other Carers.

Get involved in a variety of social activities that are available within the Borough. Light refreshments provided. ROCHESTER DICKENSIAN CHRISTMAS FAYRE. Sunday 2nd December. Sunday 2nd December - £10 per person for the coach which will leave from Althorne Way in Dagenham at 8.30 a.m and returning to Althorne Way at 5.30 p.m after the Carol Service. Please note that this is an extremely popular trip which gets booked up very quickly so it will be first come first served basis. Payment of £10 will need to be made directly at the Carers Main Office only at 334 Heathway, Dagenham RM10 8NJ.

CARERS’ FORUM – CHRISTMAS CELEBRATION: TUESDAY 11TH DECEMBER 2018 Tuesday 11th December between 10.30am – 2.30pm at the YMCA – join us for a celebration of singing, dancing & lunch – All CARERS’ WELCOME.

“TAKING TIME TO LISTEN” GROUP: WEDNESDAY – 12TH DECEMBER 2018 Join us at the Havering Museum – 11am – 1pm – for our special Christmas Tradition Event. This event has to be booked as places are limited.

CARERS’ DROP-IN ON WEDNESDAY – 19TH DECEMBER 2018 Join us for a cup of tea and mince pie. 10.30AM – 12 MID-DAY AT THE HUB OFFICE IN THE HIGH STREET.

Enquiries via the Carers’ Hub on 01708 961111 Christmas Events in Havering

Santa's Grotto Romford Christmas Market Daily from 10am till 4pm between 1 December and Daily from 9am till 5pm between 12 December and 24 2 December 2018. Romford Shopping Hall, 43 Market December 2018. , Romford RM1 3ER. Place, Romford RM1 3AB.

Interactive Giant Snow Globe Rainham Village Christmas Fayre 10am to 5pm on 15 December 2018. Romford Market, 10am to 4pm on 1 December 2018 Romford RM1 3ER. Christmas Fair 10am to 7pm on 2 December 2018. Rainham Marshes Mini funfair & Ferris wheel Nature Reserve, New Tank Hill Road, Purfleet, Essex RM19 Daily from 10am till 5pm between 15 December and 24 1SZ. December 2018. Romford Market, Romford RM1 3ER. The Nativity Project Daily from 9am till 5pm between 5 December and Christmas stilt-walking elves 16 December 2018. Romford Brewery Trust, Unit 10 10am to 4pm on 15 December 2018. Romford Market, Brewery Walk, Waterloo Road, Romford RM1 1AU. Romford RM1 3ER.

Illuminating Christmas Event Mini Christmas Show with Time 107.5FM 4pm to 6pm on 6 December 2018. Elm Park Town 10am to 4pm on 15 December 2018. Romford Market, Centre RM12 4RW Romford RM1 3ER. Santa’s Grotto ’s Christmas Event Held daily from 10am till 4pm between 17 December 4pm to 7:30pm on 7 December 2018. and 23 December 2018. Romford Shopping Hall, 43 Collier Row Town Centre Market Place, Romford RM1 3AB.

Rush Green Christmas Bazaar Havering Singers Music for Christmas 1pm to 4pm on 8 December 2018. Rush Green Community 7:30pm to 9:30pm on 22 December 2018. Holy Cross Association Rush Green Road Romford RM7 0LB Church, 260 Hornchurch Road, Hornchurch, RM11 1PX. Santa’s Grotto Held daily from 10am till 4pm between 8 December Mini Christmas Show with Time 107.5FM and 9 December 2018. Romford Shopping Hall, 43 10am to 4pm on 22 December 2018. Romford Market, Market Place, Romford RM1 3AB. Romford RM1 3ER.

Winter train in Lodge Farm Park Ice King & Queen contact jugglers 10am to 4pm on 8 December 2018. Lodge Farm Park, 10am to 4pm on 22 December 2018. Romford Market, Main Road, RM2 5AD (opposite Raphael Park) Romford RM1 3ER. Santa’s Grotto Christmas Fair & Wedding Open Day Held daily from 10am till 4pm between 17 December 10am to 3pm on 8 December 2018. House and 24 December 2018. Romford Shopping Hall, 43 Billet Lane Hornchurch RM11 1XJ Market Place, Romford RM1 3AB.

HAVERING CARES’ HUB CHRISTMAS OPENING HOURS Closed: Monday 24th December, Tuesday 25th December and Wednesday 26th December Open: Thursday 27th December 9am – 1pm and Friday 28th December 9am – 1pm Closed: Monday 31st December and Tuesday 1st January 2019