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Healthy Together Care and Coverage That Fits Your Life

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Healthy Together Care and Coverage That Fits Your Life 2020 Enrollment | Washington | Elect PPO Plans Healthy together Care and coverage that fits your life kp.org/wa Kaiser Permanente Care and coverage that fits your life Welcome to care that fits your life Experience the Kaiser Permanente difference Your doctor, your choice Choose your doctor based on what’s important to you. To be healthy, you need quality care that’s simple, personalized, and Go to kp.org/wa/directory for details about education, hassle-free. At Kaiser Permanente, we bring care and coverage together so specialties, and languages you get everything you need for your health in one easy-to-use package. spoken for doctors near you. You can also change doctors at any time. Support from More care options the get-go How you get care is Great care, great results 4 up to you. Besides Get help choosing in-person visits, you doctors and can chat online with a transitioning your Quality care with you at the center 5 clinician at kp.org/wa. care and prescriptions. Or call our 24/7 nurse Just call our dedicated helpline for advice New Member on symptoms and Your care, your way 6 Welcome Team. next steps. Get more from your health plan 7 Finding network providers 8 Right care, right time Stay healthy Get the care you need for less Making it easier to switch plans 11 when you need it with Enjoy discounts routine, specialty, urgent, on fitness facilities and emergency care. and products or a Away from home? network of alternative Access in-network care providers. care from providers Or talk to a wellness nationwide. coach — at no cost. Note: Kaiser Permanente Washington region does not include the Vancouver/Longview area. That area is part of Kaiser Permanente Northwest. 2 3 Kaiser Permanente Care and coverage that fits your life Great care, great results Quality care with you at the center From preventive screenings that help keep you healthy to world-class care Our physician-led care teams at Kaiser Permanente work together to help if you get sick, we’ve got you covered. keep you healthy by delivering high-quality, personalized care. Preventive care to Support for Great care from Better care with help keep you healthy ongoing conditions great doctors a connected team Preventive care is key to how we practice If you’re struggling with a condition like diabetes Doctors at Kaiser Permanente come from some Your doctor, nurses, and other specialists medicine at Kaiser Permanente. It can help or heart failure, you may be automatically of the top medical schools, and many of them all work together to help keep you healthy. you avoid some health issues and catch others enrolled in a disease management program for have practiced at leading hospitals across the At Kaiser Permanente facilities, they’re before they become serious. personal coaching and support, or you can ask country. No matter which personal doctor you connected to each other, and to you, through to be enrolled. With a well-rounded approach choose, you’ll be in highly skilled, experienced your electronic health record. So they know When you get care at a Kaiser Permanente backed by proven best practices, we’ll help you hands — and your health is their chief concern. important things about you and your health — facility, your electronic health record plays a get the care you need to continue living life to like when you’re due for a screening and what vital role — your preventive care services are the fullest. medications you’re taking. That way, you get tracked in the system, which triggers automatic Choosing a doctor — care that’s tailored for your individual needs. reminders when you’re due for your next your partner in health screening. We’ll let you know when to come in A leader in so you’re free to focus on living your life. clinical quality We make it easy to find the doctor who’s right Personalized care for for you — and you’re free to change doctors all patients In 2018, our commercial health plans led the at any time, for any reason. Having a good Specialty care state in more than 11 critical care measures, relationship is important because your personal Care at Kaiser Permanente isn’t one-size-fits- when you need it including breast and colon cancer screenings, doctor is your biggest health advocate, and all. We believe your story, background, and controlling high blood pressure, childhood you’ll work closely together to make decisions values are as important as your health history. Preventive care can help keep you healthy, but immunizations, 3 diabetes care measures, and about your health. To deliver care that’s sensitive to all cultures, we’re also here for you if you get sick or need timely prenatal care. Some of these rates were ethnicities, and lifestyles, we: specialty care. We have one of the largest Find details on doctors near you at among the highest in the country.1 multispecialty medical groups in the country, kp.org/wa/directory, including location, • Strive to hire doctors and staff who speak offering more than 50 specialties — from education, specialties, languages, and more than one language family medicine, obstetrics, and pediatrics to medical interests. • Offer telephone interpretation services in oncology, psychiatry, and neurosurgery. more than 150 languages In addition, your network gives you access to • Train our care teams on how to connect with other major medical groups and renowned and care for people of all backgrounds specialists and hospitals across the country. 1NCQA (National Committee for Quality Assurance) Quality Compass® 2018 HEDIS® Scores. Quality Compass® and HEDIS® (Healthcare Effectiveness Washington Permanente Medical Group has been one of the top-ranked medical Data and Information Set) are registered trademarks of NCQA. groups in Washington state for more than a decade.2 2Washington Health Alliance 2018 Community Checkup report, www.wacommunitycheckup.org. Ranking applies to Kaiser Permanente Washington’s medical group, Washington Permanente Medical Group, P.C. Ranking for previous years applies to then Group Health Cooperative’s medical group, formerly named Group Health Permanente, P.C. and now named Washington Permanente Medical Group, P.C. 4 5 Kaiser Permanente Care and coverage that fits your life Your care, your way Get more from your health plan Get care when and how you want it at Kaiser Permanente. With more options Good health goes beyond the doctor’s office. That’s why we offer so many to choose from, it’s easier to stay on top of your health. convenient resources to our members. Explore them all, and choose the ones that fit your life. Choose how you connect to care Tools and resources for good health Sign in to your secure kp.org/wa account and get real-time Reach your health goals with an action plan and one-on-one Wellness coaching medical care via Care Chat online messaging with a clinician, phone support. A trained coach will help you find personalized by phone Click 7 days a week, 24 hours a day. Email your doctor’s office anytime techniques that work for you. Also offered in Spanish. with nonurgent questions.3 Or get an online diagnosis for certain common conditions with our online visit feature. Get help to lose weight, eat healthier, deal with stress, and Healthy lifestyle more with our Skills for Life digital coaching tool for members. You may be able to save a trip to the doctor’s office by having programs Details at kp.org/wa/healthy-lifestyles. Call a phone appointment instead. We also offer a consulting nurse helpline for care guidance and advice by phone 24/7. Quit for good with one of the country’s most successful tobacco Help to quit cessation programs — at no additional cost. Phone-based or Drop in for quick care for minor needs at walk-in clinics at several smoking Come in of our medical facilities or at CareClinic at Bartell Drugs at 15 online. Visit quitnow.net/kpwa for more information. Puget Sound locations. No appointment needed. Our ChooseHealthy® program gives you access to a fitness center membership for just $25 a month, plus a $25 enrollment Most of our medical facilities have many services under one roof, Special rates fee. Or get 25% off participating provider standard fees for so you can see your doctor, get lab services or X-rays, and pick up for members Come in a prescription — all in the same trip. Or choose a doctor or facility acupuncture, chiropractic care, and therapeutic massage. from the extensive provider options in the Elect PPO network. See these and more discounts at kp.org/wa/member-perks. Call the Resource Line at 1-800-992-2279 or email Manage your health your way Classes and [email protected] to find health classes and support support groups groups near you. You can also request patient education pamphlets and DVDs created for our medical facilities. Stay on top of your Kaiser Permanente care at kp.org/wa. Online Once you’re registered, you can view your medical record, refill 3 Visit kp.org/wa/health for wellness information, recipes, fitness most prescriptions, schedule routine appointments, and more. Wellness blog ideas, tips for healthy aging, and podcasts featuring members. Manage your care anytime, on the go. Access many of the features In app on kp.org/wa with the Kaiser Permanente Washington mobile app.4 Learn more at kp.org/wa/mobile. 3Some features only available when you receive care at Kaiser Permanente medical facilities. 4To use the Kaiser Permanente Washington app, you must be a Kaiser Permanente Washington member registered on kp.org/wa.
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