How to Ride IndiGO Buses Paying Your Fare Bike ‘N Ride IndiGO fares are for all rides in Indiana Locating a Bus Stop Ride Your Bike to the Bus County. Fare information is available on IndiGO bus stop signs are placed along buses and in route schedules. Bike racks have been installed on IndiGO’s routes throughout Indiana County. If you All fares must be paid upon boarding bus. buses! This feature can save you time, live near a bus stop, locate the nearest stop for your route and wait for the bus to Card carrying passengers must show the money, and help protect our environment, arrive. If no marked bus stop is nearby, driver their valid card when boarding. This too. Just ride your bike to a bus stop, put wait on the same side of the street as the includes I-Cards, Reduced Fare Cards, and your bike on the rack, and hop on the bus! bus travels. Wait at a safe area and Senior Cards. Biking and taking public transportation are “flag” (wave to) the driver as the bus POLICY approaches. Getting Off the Bus excellent ways to help create alternate transit options – and that contribute to clear Identifying Your Bus Drivers will usually bypass stops where no air and more livable communities. Each IndiGO bus is identified by a Route one is waiting, unless someone signals to Number; for example, “Route 1.” Each bus get off. As the bus approaches within one The bike racks on IndiGO buses can hold GUIDE indicates the Route Number on the front block of your stop, signal the driver. two bikes. If a bike rack is full or and on the curb side of the vehicle, so it’s unavailable, IndiGO allows bicycles to be easy to identify your bus from different Because of YOU, IndiGO Can be Proud placed inside the bus when space permits. directions. of the Service it Provides! EFFECTIVE JULY 1, 2017 Either way, there is no charge for bringing Boarding Your Bus IndiGO and its employees have made a your bike along. commitment to enhance the safety and  If you are not at a marked stop, security of the transit system, and to Using the Bike Rack: Three Easy Steps remember to stand in clear view of the provide our customers with a pleasant Step 1: Lower Rack – Squeeze center We’re committed to your safety driver and wave as the bus experience when riding our local transit handle and pull down. and security. approaches. Waving to the driver is service. Security Cameras with Audio and Thank you for riding with also helpful while standing at a marked Step 2: Load Bike – Place bike in one of Visual recording capability have been IndiGO! bus stop, to let the driver know that you installed on all IndiGO buses for safety the two bike spaces. would like to board that particular bus. and training purposes. Step 3: Secure Wheel – Pull the security  If you find it difficult to climb the front IndiGO drivers, supervisors, or local law arm over the bike’s wheel to keep the 1657 Saltsburg Avenue steps of the bus, ask the driver to lower enforcement may ask disruptive rider to bike in place. The only contact is with the bus for you. Our buses have a leave the bus. For your safety, IndiGO’s the wheel of the bike, so there is no P.O. Box 869 special “kneeling feature” which lowers policy is that harassment, assaults, violent damage to the bike frame. Indiana, Pa 15701 the first step to curb level. acts, or any other unlawful offense Each passenger is responsible for placing  If you see a bus coming toward you directed towards our customers or 1-800-442-6928 his or her bike on the bus, and for removing that isn’t the one you want, wave the employees will not be tolerated. Such it. If you are finished using the bike rack and (724)-465-2140 driver on. acts will be prosecuted to the fullest extent of the law. the rack is empty, please place the bike rack  Allow departing passengers to exit the www.inidgobus.com in the folded position. bus before you try to board. Bus Courtesies Grocery Carry-On Policy: For the safety Grocery Carry-On Policy Continued: Strollers Continued: of all passengers, please observe the  Parents may place their stroller in the Courtesy Seating: The first aisle-facing  A wheelchair rider is limited to the following guidelines when bringing groceries area designated for wheelchairs if this seats (behind the driver) are reserved for number of bags and other groceries that onto the bus: space is open. However, the stroller people with special needs, such as the can safely be attached to his or her cannot be secured by wheelchair elderly and people with disabilities.  A rider may carry on only as many bags wheelchair. This is determined by the as he or she (the rider) can carry on and restraints, and the parent must move Cell Phones: Please turn off the speak- stability of the chair, and by safety in off the bus in one trip, without help. the stroller if the wheelchair space is er function on all cell phones. allowing the driver to correctly tie down needed for a wheelchair rider. Drivers will not assist in carrying the wheelchair. If the wheelchair rider Food and Drink: IndiGO does permit you  A rider with a stroller must request the groceries on or off the vehicle. exceeds this limit, in the judgment of the to bring food and drink aboard. Please be use of the lift or ramp from the driver if  The lift or ramps will not be used to get driver the wheelchair rider will be told careful when doing so, and remove all needed to board the stroller. If the rider groceries on or off the bus, whether that if this occurs again, service may be trash when you exit the bus. does not request the use of the lift or being carried onto the vehicle by the denied. ramp, the rider is responsible for rider of in a shopping cart, unless this is Smoking: Smoking on IndiGO vehicles  If the groceries or shopping cart cannot boarding and deboarding the stroller. and in IndiGO facilities is prohibited, this requested by the rider. be accommodated under these Drivers will not assist with the boarding includes Electronic Cigarettes and Smoke  Groceries and shopping carts must not guidelines due to the size of the cart or deboarding of the stroller except for by Vaporization. block the aisle and must be secured by and/or the groceries blocking or deploying the lift or ramp, and restoring the rider so as not to present a hazard to it upon deboarding. Service Animals: IndiGO welcomes ser- narrowing the aisle, the driver may deny vice animals aboard our buses! A ser- other riders. the passenger a ride.  If the stroller cannot be accommodated under these guidelines due to the size vice animal is defined by law as any guide  Carts must be completely out of the aisle  No groceries are to be left unattended of the stroller and/or the stroller dog, signal dog or other animal individu- and secured by the passenger. If this is by the passenger, at any time, on the ally trained to work or perform tasks for an not possible, the driver may refuse to blocking or narrowing the aisle, the bus. driver may deny the passenger a ride. individual with a disability. These tasks transport the passenger. include but are not limited to guiding indi- Strollers: IndiGO welcomes you and your  If the bus is full, the passenger must use viduals with impaired vision, alerting indi- children aboard! Please follow these only one seating area to secure the cart viduals with impaired hearing to intruders guidelines when boarding with strollers: WEATHER WATCH and groceries. or sounds, providing minimal protection or  Strollers must be secured by the rider Please keep in mind that all schedules  Under no circumstances will the rescue work, pulling a wheelchair, or re- in a manner so they do not block or are affected by road, traffic, and weather groceries and the cart be stored in the trieving dropped items. narrow the bus aisle. conditions! During harsh winter weather, wheel well or the door step area. Pets: IndiGO allows pets to be brought  Parents must remove their child from be aware that ice and snow may cause  The cart and groceries may be stored in aboard, provided they meet certain criteria. the stroller, and hold onto the stroller schedule changes. Just give us a call at the wheelchair area if secured by the Pets may be permitted on the bus if they handle for safety. (724) 465-2140 to check for delays. Our passenger. If the wheelchair area is are transported in a small cage. Your  Parents may hold their child on their lap website, www.indigobus.com, is also a driver may deny any animal access to the needed for a wheelchair rider, the or place the child alongside them in the great source of timely information. bus, or request that you remove your pet passenger with the grocery and cart bus seat. Parents must place the where a safety or health problem exists. must move to another seating area. stroller out of the aisle.