The Professional Journal for the Ice Sports Industry FALL 2019

ISI State of the Union OUR FUTURE IS BRIGHTER THAN EVER!

Facility Security Tips

Desiccant th Dehumidification 60 Overview CONFERENCE & TRADE SHOW COVERAGE Put the ‘WOW’ in Birthday Parties! SAVE the DATES!

The 2020 ISI Conference & Trade Show will take place in two parts of the country. We believe that this new, condensed conference format will be more ISI Spring Conference & Trade Show DFFHVVLEOHWRDQGD΍RUGDEOH MARCH 23-24 | PASADENA, CA for our members. Hilton Pasadena 168 S Los Robles Ave., Pasadena, CA Group Rate: $179/night WATCH FOR MORE Name: ISI Spring Conference DETAILS COMING SOON! Code: ISI Deadline: March 6 skateisi.org/conference Hotel Amenities: +HDWHGRXWGRRUSRROȴWQHVVFHQWHUDQGFRPSOLPHQWDU\ VKXWWOHVHUYLFHZLWKLQDPLOHUDGLXV On-Ice Education at Pasadena Ice Skating Center 300 E. Green St., Pasadena, CA (Located within walking distance of the hotel.) Conference Attendee Registration Fee Early Bird: Ζ6ΖPHPEHUWKURXJK-DQ QRQPHPEHU

ISI Fall Conference & Trade Show

NOV. 2-3 | BOSTON, MA Wyndham Boston Beacon Hill %ORVVRP6WUHHW%RVWRQ0$ Group Rate:QLJKW IRUGDWHV2FW1RY Name: ISI Fall Conference Code: C05 Deadline: Oct. 1, 2020 Hotel Amenities: Fitness center, self-serve business center and ATM, plus CVS and Whole Foods are located in the Charles River 3OD]DGLUHFWO\EHKLQGWKHKRWHO On-Ice Education to be Announced Shortly Conference Attendee Registration Fee Early Bird: Ζ6ΖPHPEHUWKURXJK$XJ QRQPHPEHU IN THIS ISSUE VOL. 22, NO. 1 Fall 2019

2019 13 ISI Awards ICE SPORTS INDUSTRY 6000 Custer Rd., Bldg. 9 31 Plano, TX 75023 Phone: 972-735-8800 10 Facility Fax: 972-735-8815 email: [email protected] Security Tips website: skateisi.org PUBLISHER Ice Sports Industry EDITOR Eileen Viglione EDITORIAL ADVISORS Kim Hansen Liz Mangelsdorf ADVERTISING/ TRADE SHOW DIRECTOR Carol Jackson GRAPHIC DESIGNER Selma Filipovic ISI State of CONTRIBUTORS 7 the Union Mary Anderson Robyn Bentley-Graham Put the ‘WOW’ in Mark Bradley 38 Birthday Parties! Randy Braverman Gaston Larios Paul Timm

4 CrossCuts 35 Desiccant Dehumidification 6 Leadership Message Overview ISI Managing Director Liz Mangelsdorf Mark Bradley

7 ISI State of the Union 38 Put the ‘WOW’ in Eileen Viglione The ISI EDGE (USPS 017-078, ISSN 1522-4651) is Birthday Parties! published quarterly (Fall, Winter, Spring, Summer) by Mary Anderson & Gaston Larios the Ice Sports Industry, 6000 Custer Road, Building 9, 8 Conference Review Plano, TX 75023. Periodicals postage paid at Plano, TX, Eileen Viglione and at additional mailing offices. 43 Katie Broderick – POSTMASTER NOTE: Send address changes to ISI MIAMA’s First Female EDGE, c/o The Ice Sports Industry, 6000 Custer Road, 13 2019 ISI Awards Building 9, Plano, TX 75023. Printed in the U.S.A. President Eileen Viglione Subscriptions available through membership only. 21 2019 ISI Conference ©2019 by the Ice Sports Industry. Reproduction in Photo Gallery whole or in part is prohibited unless expressly au- 44 Calendar thorized in writing by publisher. All rights reserved. 28 ISI University Report Opinions expressed by contributors do not necessarily 45 District Updates represent the views of the Ice Sports Industry, the pub- lisher or the advertisers. Submissions of manuscripts, 31 10 Facility Security Tips materials, photographs, and artwork are made at Randy Braverman & Paul Timm 46 ISIA Education mailer’s risk and must include self-addressed envelope with sufficient postage for return. No responsibility will Foundation Report be assumed for unsolicited materials. ISI reserves the Robyn Bentley-Graham right to edit material submitted for content and space consideration. CrossCuts

Dedicated to providing leadership, education and services to the ice sports industry. MEET ISI’S TWIZZLE! ISI HEADQUARTERS First there was Flip, and now there’s his new friend, Twizzle! She made her debut at MANAGING DIRECTOR Liz Mangelsdorf ISI World Recreational Team Championships, July 22-27, and we introduced her on our CONTROLLER Heather Loller social media feeds as well. Skaters had the SKATING PROGRAMS & NATIONAL EVENTS DIRECTOR opportunity to Kim Hansen participate in a writing OPERATIONS DIRECTOR contest, sharing their Jeff Anderson stories on how Flip The 2020 ISI Conference & Trade Show will take place ADVERTISING/TRADE SHOW DIRECTOR and Twizzle met. We in two parts of the country. We believe that this new, Carol Jackson selected our favorite condensed conference format will be more accessible tale to serve as the COMMUNICATIONS MANAGER/EDITOR to and affordable for our members. Eileen Viglione official storyline of how these two MEMBERSHIP COORDINATOR ISI SPRING CONFERENCE & TRADE SHOW Sandey Carlsen adorable ISI mascots and skaters became MARCH 23-24 | PASADENA, CALIF. MEMBERSHIP ASSISTANTS the best of friends. Jennifer Carlsen Hilton Pasadena Shirley Rothrock You can read the story and learn about its 168 S Los Robles Ave., Pasadena, CA author in the fall issue of Recreational Ice Group Rate: $179/night ISI OFFICERS Skating magazine, shipping to all ISI rinks at Name: ISI Spring Conference the end of September. Code: ISI President ...... Rob McBride Deadline: March 6 1st Vice President ...... Janice Teodoro-Forbes 2nd Vice President ...... Lisa Fedick Hotel Amenities: Treasurer ...... Kevin McCormack Heated outdoor pool, fitness center and complimentary Secretary ...... Margy Bennett shuttle service within a 2-mile radius. Immediate Past President ...... Jim Hartnett Member-at-Large ...... Gerry Lane ISI FANS — #ISIPROUD On-Ice Education at Pasadena Ice Skating Center Member-at-Large ...... Scott McCoy Do you know a skater who is a 300 E. Green St., Pasadena, CA Member-at-Large ...... Jane Schaber huge fan of ISI? We are looking for (Located within walking distance of hotel.) ISI members of all ages and skating ISI FIELD REPS levels to provide testimonials about Conference Attendee Registration Fee Shanley Pascal each of our national competitions Early Bird: $249 ISI member through Jan. 10 Mandy Whitacre for future event advertising and ($349 non-member) promotion. They must have competed in their favorite national ISI DIRECTORS ISI FALL CONFERENCE & TRADE SHOW competition in the past three years, District 1 ...... Alane Swiderski NOV. 2-3 | BOSTON, MA District 2 ...... Robyn Bentley and tell us in 250 words or less District 3 ...... Tiesha DiMaggio what they liked best about the Wyndham Boston Beacon Hill District 4 ...... Christine Wilson Brinton event, and why they recommend it 5 Blossom Street, Boston, MA District 5/18 ...... Larry LaBorde to other skaters. Then they should District 6/7 ...... Julie Goddard Group Rate: $179/night (for dates Oct. 31-Nov. 4, 2020) District 8/9 ...... Vicky Klinko-Osseland email it, along with a photo, to Name: ISI Fall Conference District 10 ...... Jane Schaber [email protected]. Code: C05 District 11 ...... Caroline Baker Deadline: Oct. 1, 2020 District 12 ...... Debbie Lane District 13/14 ...... Paige Scott Hotel Amenities: District 15 ...... Randy Winship Fitness center, self-serve business center and ATM, District 16/17 ...... Cindy Solberg plus CVS and Whole Foods are located in the Charles Builders & Suppliers ...... Doug Peters River Plaza, directly behind the hotel. Commercial Facilities ...... Scott McCoy FOLLOW US: Public/Not-for-Profit Facilities ...... Ed Peduto On-Ice Education to be Announced Shortly Schools/Colleges/Universities .Jamie Baringer PSA Representative ...... Gerry Lane SkateISI Conference Attendee Registration Fee ISIAsia Representative ...... Harry Janto Leo Early Bird: $249 ISI member through Aug. 31, 2020 PPFMG Representative ...... Ryan Shaffer @SkatingISI ($349 non-member) MIRMA Representative ...... Judy Sniffen ISIA Education Foundation ...... Don Bartelson IN MEMORIAM

DOLORES BOVA After her performing career, Dodie served as the Dodie was the 1998 inductee to the ISI Hall of skating director at ice rinks in Oak Park, Park Fame, where she was later joined by Olympic JULY 19, 1932 — FEB. 1, 2019 Ridge, Glenview and Wilmette. She spent more gold medalists Scott Hamilton (2002) and Kristi Dolores J. (Dodi) Bova, 86, than 20 years at Wilmette’s Centennial Park Ice Yamaguchi (2013). Dodie is survived by her died peacefully, surrounded Rink, growing its figure skating program into the children, Steve and Dawn, and four grandchildren: by family, friends and her fourth largest in the nation. Stephanie, Michael, Brooke and Lauren. dog, Tippy, on Feb. 1. “She was an incredible lady, and I was so Dodie grew up in Hinsdale, fortunate to have worked for her and learned from Ill., and taught herself her for seven years in Wilmette,” said ISI Board CLASSIFIEDS how to figure skate on of Directors Secretary Margie Bennett. the frozen Salt Creek near During her career, she was a member of the Graue Mill in Oak Brook, Ill. Ice Sports Industry (ISI) and was elected to the RINK OPERATION POSITIONS After graduating from Hinsdale Central High executive committee of its Board of Directors. FMC Ice Sports is seeking recreation- School, she joined Arthur Wirtz and Barbara Ann She was honored as the ISI Woman of the Year oriented individuals with an interest Scott, traveling across the United States and in 1980 and received the inaugural President’s in the ice sports industry. If you enjoy Canada performing in their show “Hollywood Award for Excellence in 1995. working with the public, take pride Ice Review.” While on tour in Sun Valley, Idaho, “She was a wonderful lady,” said South in what you do, and love a challenge, she met Philip F. Bova, a musician from Oak Park Suburban Ice Arena Skating Director Gerry then you belong on our team! who was also traveling with the show. They Lane, who serves as the Professional Skaters were married in 1954 and celebrated their 59th Association (PSA) representative on the ISI Board View our job opportunities at anniversary shortly before Philip’s death in 2013. of Directors. “I always loved seeing her and her FMCICESPORTS.COM They resided in Riverside, Ill., for 53 years. million-dollar smile.”

FALL 2019 5 LEADERSHIP MESSAGE

Liz Mangelsdorf ISI Managing Director

S THE FALL season begins, the ISI mission continues to We’ll be launching a new Afocus on improving member relationships and providing national competition, the ISI opportunities for growth within the ISI program. West Coast Championships, Our regional newsletters have helped to increase awareness Jan 17-19 at Sprinker of events outside of members’ districts. ISI field reps and office Recreation Center in staff speak to member rinks on a regular basis, and we encourage Tacoma, Wash. This event is everyone to reach out to us to find out how we can help you and part of our “floating” national your business; we are here to serve you! event concept, centered on our continuing pursuit to One of our main projects over the past year has been the implementation of our new database. We have been using it bring ISI to our members. internally since last summer, and it has improved the ease of This approach will enable us use of our data entry process and has raised our accounting to host a national event in a operations to a higher level of functionality. Our members now smaller market area, which have access to their personal dashboard, which offers several will give us a chance to visit convenient features. This is just the beginning of a host of tools new locations and venues to heighten the excitement of skating that will be made available to members via our new online portal. and competition within the ISI program. We are excited for our 2020 line up of ISI national event We encourage all of our members to look at 2020 as a chance competitions and our re-formatted conference and trade show, to utilize the many resources we have to offer. We hope to see which will take place in two locations — one on each coast! you at one of our national competitions and/or one (or both) of (Please see page 4 for more details.) our conferences & trade shows!

GET BOTH YOUR 2019-20 ISI PROFESSIONAL MEMBERSHIP AND YOUR LIABILITY INSURANCE FOR ONE LOW PRICE!

ISI’s liability insurance benefits are the BEST in the industry — offering more coverage at a lower price — plus, ISI policies continue to meet all other association requirements with coverage provided from July 1 through August 31 of the following year. All current ISI Professional memberships and liability insurance must be renewed by Sept. 1 to maintain coverage.

Your annual membership provides many more valuable benefits: • Right to use ISI Skating Program, the original national learn-to-skate program to build and maintain your coaching business

• Right to register ISI tests for individual skaters

• ISI EDGE quarterly professional trade journal and Recreational Ice Skating magazine (print and online versions)

• Reduced registration fees for ISI professional and educational events and programs

• Excess accident insurance coverage

• Free educational seminars STAY COVERED! • Judge and referee certification program RENEW AT SKATEISI.ORG/PROFESSIONAL DON’T MISS A DAY OF BENEFITS Professional background check is included in membership fee.

6 FALL 2019 ISI STATE OF THE UNION

all districts. These sites will have a common look Our Future is Brighter Than Ever! and feel, and we are confident that this will help our members stay connected with happenings 2018 was an extremely successful year for ISI, both in decades and is poised to continue growing and throughout their areas. financially and programmatically. improving for decades to come! Contrary to some Membership revenue experienced dramatic growth naysayers, ISI is here to stay and our future has NEW 2020 CONFERENCE STRUCTURE of more than 45 percent, which continues the growth never looked brighter.” “2020 will usher in an exciting change to our annual trend of the past few years. DISTRICT REORGANIZATION conference format,” said McBride. “As you may “Another bright spot has been a significant increase have already heard, we will be expanding to two in participant test registrations, up over 150 percent We recently updated the ISI districts to better reflect conferences next year in an effort to bring ISI to our from 2017,” said ISI President Rob McBride. “This the geographical makeup and trends of our current members and reduce their time, registration expense is particularly important not only from a revenue membership. This results in a district change for some and cost of travel.” of our members and, hopefully, better representation perspective but also because it shows that more Our Spring Conference & Trade Show is scheduled of their needs to the ISI Board of Directors. and more members are realizing the benefits of fully March 23-24 at the Hilton Pasadena in Pasadena, implementing the ISI testing and recognition system Districts 5 and 18 have been combined into a single Calif., with on-ice education provided at Pasadena that is so critical for the quality of our programs and district, as have Districts 6 and 7, 8 and 9, 13 and 14 Ice Skating Center. Our 2020 Fall Conference & Trade keeping participants engage and progressing.” and 16 and 17. In addition, the state of Pennsylvania Show will take place Nov. 2-3 at the Wyndham ISI national events had another strong year led has been moved from District 2 to the combined District Boston Beacon Hill in Boston. (Please see page 4 by 2018 World Recreational Team Championships 6 and 7, and the state of Utah is now part of District 14. for more details.) More information on both of these in Boston and 2018 Conference Championships in events will be announced shortly. Members in the affected districts should have been Washington, D.C. contacted by their new district director. (If you have “The new format will be condensed to two full “I’d like to take a minute to thank you, our members, not been contacted, please reach out to your district days and include ISI University certification tracks, for your continued loyalty to ISI,” said McBride in director. Contact information is provided on page 45.) seminars on the latest trends and best practices, his welcoming address to attendees at the June social and networking events as well as a trade show New vice chairs will be appointed in these districts ISI conference in Chicago. “As a member-owned exposition,” he said. “Each year, the ISI conference to help with communications efforts. organization, we depend on your support of our will be held in two different parts of the country. events, programs and services to fund everything we New and updated social media sites are in the We will have all the things you love about the ISI do in the association. Because of you, ISI celebrated process of being created for these revised districts. conference experience in a more convenient and its 60th birthday in a stronger position than it has In addition, new websites are being developed for affordable format.” Inventors of... PERFECT ICE

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FALL 2019 7 Like a Diamond! ISI 60TH ANNIVERSARY CONFERENCE & TRADE SHOW

ANNIVERSARY

HE ISI 60TH Anniversary “I’m happy to share that A handful our annual ISI INSPIRATIONAL SPEAKER Conference & Trade 2018 was a very successful awards were also presented John Dmytryszn, who goes by TShow, held June year for ISI both financially to 2019 recipients, with the the moniker “Johnny D, the 4-7 at the DoubleTree and programmatically,” said remainder of awards being Motivational Cowboy,” took to by Hilton — Oak Brook, McBride. “Leading the way handed out during the ISI 60th the stage on Thursday, June 6, Ill., lived up to attendees’ in this stellar performance Anniversary Celebration on and delivered an inspirational expectations, shining brightly was dramatic growth in Thurday evening, June 6. (Please and entertaining message that like a diamond, just as the membership revenue of see page 13 for information on challenged listeners to live organization has for 60 years! over 45 percent.” This robust awards recipients.) “the Outstanding Life.” His increase continues the growth performance induced laughter ISI UNIVERSITY (ISIU) trend of the past few years. TRADE SHOW as well as tears, and his inter- Almost 60 students McBride also thanked Our annual trade show kicked action with the audience was successfully completed ISI members for their continued off that evening with a cocktail phenomenal. University classroom instruc- loyalty to ISI. “Because of you,” reception. Booth space was ANNIVERSARY CELEBRATION tion and final exams. On he said, “ISI celebrates its 60th sold out and vendors Tuesday evening, June 4, birthday in a stronger position showcased a wide range of On Thursday evening, everyone participants had the chance than it has been in decades products and services. gathered in the hotel’s elegant to discuss coursework and and poised to continue socialize at a special happy growing and improving for hour and study session, decades to come! Contrary complete with hors d’oeuvres. to some naysayers, ISI is here (For more information on to stay and our future has ISIU at conference, please see never looked brighter.” (Please page 28.) see “ISI State of the Union,” CONFERENCE OPENING pagegeg 7.) Conference officially opened on Wednesday, June 5, with a welcoming address by ISI President Rob McBride and ISI Managing Director Liz Mangelsdorf.

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PHONE: 904.260.2900 | 24/7: 800.488.2900 | 2900 HARTLEY ROAD JACKSONVILLE, FL 32257 | [email protected] www.stellar.net ballroom to celebrate ISI’s 60 years of support to the ice ATTENDEE FEEDBACK arena industry. Following a Attendees reflected on their favorite instructors and most valuable sessions: cocktail reception and hors d’oeuvres, attendees enjoyed a plated dinner, and a number FAVORITE INSTRUCTORS Randy Braverman Johnny D, the of prestigious awards were Motivational Cowboy Dr. Gloria Balague “The gentleman presented to individuals and who did the “Really enjoyed organizations in recognition “So Insightful.” active shooter the Motivational of their unwavering support “The woman session was Cowboy — very of the ISI and/or the industry. who works with really good.” inspirational!” (Please see page 13 for further the [Chicago] “The Active “Johnny D — information on awards Bears was awe- Shooter high energy, recipients.) A touching video some. I would presenter — pretty good material informative have loved more presentation honoring ISI’s and decent presenter.” and entertaining. Great audience from her.” participation.” history and those in the industry Kelly Corcoran Smith who have gone before us, evoked Paige Scott Chris Geatrakas wonderful memories and “I really enjoyed “Paige was both of Kelly’s “Knowledgeable heartfelt emotions, especially amazing — very off-ice about topic; for our longtime members. interesting to presentations engaging; The ISIA Education listen to and — so wonder- stayed after to Foundation sponsored a photo very knowledge- ful. I also chat about able. I am a booth that proved to be a huge enjoyed the anything you younger skating director course this year and wanted.” hit, and there wasn’t an empty instructor, with the thought of space on the dance floor once learned some valuable information becoming a skating director, and she not only from the instructors but Art Sutherland the DJ started the music. made me feel the most comfortable.” particularly from the other coaches in “Always Attendees literally danced the “Paige Scott’s presentations are the room.” informative; night way! always very interesting and inspira- “Kelly was very enthusiastic and good presenter; tional. I would love to see her do an very ICE RINK DAY motivational in his off-ice and on-ice entire course on just theatre on ice.” classes. I would like to see more knowledgeable.” Oakton Ice Arena in Park “They were all real good. Class choreography classes in the future.” Ridge, Ill., hosted our “rink presenter [that stood out] would be day” on Friday, June 7, with “Interactive instruction would have Paige! She was brilliant!” to go to Kelly Corcoran Smith — just Cindy Solberg on- and off-ice sessions for loved him!” coaches and operators/ Toni Cooper “Cindy Solberg did a conjoined managers. Presenters included “Toni Cooper is Karen Courtland Kelly on-ice class and Josh Fishel (“Power & Skating always great; “I liked Karen her knowledge Drills”), Karen Courtland Kelly she always Courtland a lot.” is incredible. I (“Figure & Fancy Skating’s ‘Art gives me hope.” would love it if Sports’ & Jumps Unlimited”), “Toni Cooper she did her own Amy Berglund (“Utilizing is well-spoken, on-ice class next year, maybe on Hoops & Performance on entertaining jump and spin technique.” Ice”), Kelly Corcoran Smith and presents engaging content that (“Choreography & Edges”), more people in the industry should Jason (Jay) De Maria (JD MOST VALUABLE SESSIONS Jose Mergulhao (“Refrigera- seek out.” Strength Performance) “ Aside from Dr. Balague’s [sessions], crisis management [by Bill Dobbs] tion Maintenance I), Chris “Toni Cooper — she’s just so “JD, his strength and the on-ice presentations.” Geatrakas (Refrigeration educated and entertaining.” and conditioning Maintenance II) and Drew class. He was “ The on-ice day. I am more of a `see Scott McCoy Perryman (New Technologies very knowledge- it, do it person.’” and Advancements in the “Scott McCoy is able and “ I think Toni Cooper’s session [on Refrigeration Industry). Also, a great speaker; entertaining. Communication & Public Speaking], he’s engaging ISI national referees Janice “Strength train- because I feel renewed after and personable.” Forbes, Amy Flater, Jane ing; he [Jay] is very knowledgeable hearing her.” Schaber, Cindy Solberg and and gave great practical examples.” “ Kelly’s yoga! It felt wonderful Bj Shue Chapman hosted an to start the conference day with interactive, on-ice judging stretching.” panel workshop.

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FALL 2019 11 “ ‘Creating the Environment of “ The on-ice sessions are the most Excellence’ by Dr. Gloria Balague. valuable to me. I would love more We learned the positive way to deal on-ice classes on things like theatre 2020 ISI CONFERENCE AND TRADE SHOW with negative things in sports – on ice, synchro, productions, etc.” very enlightening.” The 2020 ISI Conference & Trade Show will take place in two parts FEATURED COMMENTS of the country. We believe that this new, condensed conference “ The courses [by Dr. Gloria Balague] format will be more accessible to and affordable for our members. based on creating an environment “ ISI continues to be the best in the of excellence, leadership and industry, with (and because of) general management practices.” the best people in the industry. SAVE THE DATES! Simply put — a healthy atmosphere “ Having an outside authority on with an abundance of knowledge, ISI Spring Conference & Trade Show these topics provides much needed true love of skating, commitment, March 23-24 professionalism and growth to our dedication, and willingness to share Hilton Pasadena, Pasadena, Calif. industry.” and promote (nationwide) success “ Active Shooter session [by Randy in all aspects of the sport.” On-Ice Education at Pasadena Ice Skating Center Braverman] — relevant for today’s ~ Ingrid Santee environment.” 300 E. Green St. “ The ISI conference and trade show Pasadena, Calif. “Emergency Preparations.” have been invaluable to my career (Located within walking distance to hotel.) “ The Power Skating class [by Josh as both a skating director and Fischel]. The instructor was amazing private coach. Each year I bring ISI Fall Conference & Trade Show and I took a lot from the class.” back new information to implement Nov. 2-3 “ Discussion was great [in Toni in classes and private instruction. Wyndham Beacon Hill, Boston, MA Cooper’s communications class, and ISI has also provided me with a it was interesting] to learn about platform for specific education and On-Ice Education Location to be Announced Shortly certification. #ISIproud” different personalities and how to For details and registration ~ Natasha Bowers communicate with them.” information, please see page 4 or visit “ Refrigeration Theory [by Art “ The ISI conference provides a great skateisi.org/conference. Sutherland] — I needed the base for professional growth and refresher.” is worth the investment for anyone “ ‘You be the Judge’ with Kim Hansen looking to progress in this industry.” gave a different perspective to the ~ Trevor Josti role of a judge.”

Thank You

TO OUR ISI UNIVERSITY AND CONFERENCE & TRADE SHOW SPONSORS

12 FALL 2019 Awards2019 ISI ANNUAL

ANNIVERSARY The following awards recipients were honored in two ceremonies, June 5 and 6, at our ISI 60th Anniversary Conference & Trade Show. Photos by Mike Parra, Heather Loller & Bert Blanchette

and services. During her tenure spirals, she began coaching family’s many contributions to the with ISI, Patti was instrumental under the esteemed Frank Carroll industry. His quiet, supportive role in developing the ISI Judges in 1991. At just 13 years old, she in the ISI and the ISI conference Certification Program and the finished 8th in the 1994 World and trade show, his long-time iAIM program (now called ISI Figure Skating Championships, dedication and service on the University). She officially retired earning a spot as an alternate ISIA Education Foundation Board from her ISI staff position in for the 1994 Olympics. She went and on the iAIM Board of Regents 2007 but for years continued to on to capture the World title have earned him a reputation as contribute her expertise to the in 1996, 1998, 2000, 20001 and the always dependable voice of ISI Skating Programs & Judging 2003. She has earned numerous reason and wisdom. Whether it’s PATTI FEENEY Committee and Certification awards and honors, including the working at the family business Committee. She received the ISI prestigious 2001 James E. Sullivan in Paramount, Calif., sharing Lifetime Achievement Award President’s Award in 2012 and Award as America’s top amateur his immense knowledge of the the International Merit Award athlete — making her the first history of the ice sports industry, ISI national referee Patti in 2014. Today, she continues to figure skater to win the award manning the Zamboni booth at Feeney received the ISI serve as a referee at ISI national since Dick Button in 1949 — and ISI trade shows or serving on Lifetime Achievement Award competitions and Skate Asia the 2003 U.S. Olympic Committee ISI boards and committees, he in recognition of her efforts in events, and she presents at ISI SportsWoman of the Year. is always accessible, generous the advancement of the ISI and seminars and conferences. and knowledgeable, and we the ice arena industry. She is In 2012, she was inducted into are grateful that he continues adored for her sense of humor, the World Figure Skating Hall of to share his support, time and zany personality and “get- Fame, U.S. Figure Skating Hall wisdom with ISI members. things-done” attitude. She can of Fame and named one of the paint and resurface the ice, run greatest athletes of the past 40 Richard received the Frank J. compressors, sharpen skates, years by ESPN. She was elected Zamboni Award in 2001, the ISI counsel young coaches, teach to deliver the Chubb Fellowship Lifetime Achievement Award skaters of all ages and abilities, Address at Yale University this in 2010 and the ISI President’s and manage a challenging staff year. Award for Excellence in 2013. and any crisis. An accomplished figure skater taught by Maribel Vinson, Patti MICHELLE KWAN was a World team member pair skater along with partner Hall of Fame Award Pieter Kollen. They were the ISI inducted Michelle Kwan first pair team to perform the into the ISI Hall of Fame for throw axel, which was invented her unmistakable and lasting by their coach, Ron Ludington. contributions to the ice She added arena management sports industry. Michelle is to her distinguished resume considered the most decorated RICHARD ZAMBONI DON BARTELSON with 12 years at the Galleria and figure skater in U.S. history, Prestonwood ice rinks in Dallas. winning an unprecedented 43 Special 60th Award Lifetime Achievement Award championships, including five She was named ISI Woman of A Special 60th Award was ISI 2nd Vice President Lisa Fedick World championships, nine the Year in 1991 and served on presented to Richard Zamboni in presents Don Bartelson with the National championships and two the ISI Board of Directors before recognition of his lifelong support 2019 ISI Legacy Award, which Olympic medals. bringing her arena management of the ISI and the ice arena recognizes charter or 40-plus- skills and skating background to The ISI program played a role in industry. year members for their support the ISI staff position of managing introducing her to the sport at an and contributions to the early Just the mention of his name director of member programs early age. Known for her beautiful reminds us of the history of his development of the ISI and the ice

FALL 2019 13 arena industry in general. Don has from Malta after World War II. A Debbie currently serves as District reflective insulation product won served our industry prominently seasoned cobbler, he took a job 12 representative on the ISI Board a Domus award in 1990 as the and left many outstanding with Louis Harlick, a shoemaker in of Directors, vice president of the innovative product of the year contributions to our organization. San Francisco who was dabbling ISIA Education Foundation, State in the residential construction He started out as a remarkable in ice skating. Soon after, he Games of America committee chair, category. It has saved numerous figure skater and always dreamed became the head designer of skate. and as a member of the ISI Skating North American ice arenas of owning an ice rink. He would In 1962, Harlick succumbed to Programs and Judging Committee. thousands of dollars on their later make that dream a reality. cancer and a year later, Joseph Gerry began coaching ISI at the energy bills annually. In 1991, the After coaching for 19 years at the started his own business that former Ice Capades Chalet in company introduced a new line Ontario Ice Skating Center, the bears his namesake — SP-Teri. Dallas Texas in 1981 and has been of reflective, insulating materials, second oldest rink in Southern While over a half century has an advocate of the program ever including the Astro-Rink low- California, he decided to buy it passed since the first pair of S-P since. He currently serves on ISI’s emissivity reflective ceiling. for himself in 1983. He owned Teri skates were made, all of the Board of Directors as the western They also completed their first region representative on the the rink for 33 years and worked work has continued to be crafted low-emissivity ceilings in eight executive committee as well there for over 50 years before his by hand. The company has always rinks in Burnaby, B.C. In 1994, they as the representative from the retirement in 2015. His late mom, been a family affair, with three were granted a patent for their Professional Skater Association Irene Plummer, worked by his side generations under the same roof innovative Astro-Foil product. (PSA) and chair of ISI’s Ethics for over 27 years— well into her at one time. The late Milan Baljak, and his and Grievance Committee. 90s! Following retirement, Don nephew, Robert Baljack, In February, George announced He also is a member of the ISI passed on the rink to his manager co-owners of the company until his plans for retirement. Skating Programs and Judging and friend, Louis Soltero, whom he Milan’s passing in 2017, have Manufacturing will now move Committee. He’s the professional had worked alongside for been fixtures at ISI trade shows to Nashville, Tenn., and Olympic advisor for the Colorado Skating 25 years. and seminars for years. Robert, skater and coach Bill Fauver Club and has been a member of who serves as the company’s Don was a long-serving ISIA will lead the team as company the U.S. Figure Skating’s Board of director of operations, accepted the Education Foundation Board president, with George serving as Directors, past president of PSA award on the company’s behalf. of Trustee before becoming its an advisor. and the International Professional president in 1983 — a role he Skating Union. upholds to this day. He has been Together, Debbie and Gerry have a recognized with numerous ISI deep understanding of why the ISI awards over the years, including skating and competition program is the 2011Benton Wilcoxon Award, so important to the sport and how the 2006 National Merit Award, it can and should work seamlessly the 2002 Man of the Year Award with competitive skating to create and the 1999 Great Skate Award. a successful “skating community.” They have worked tirelessly to impart this understanding to others in the DEBBIE AND GERRY LANE industry and build bridges between MARY SULLIVAN ISI and other skating associations Woman of the Year President’s Award for the betterment of the sport. The President’s Award Mary Sullivan, owner and director acknowledges an individual that of Winterland Skating School in the ISI president has deemed Rockland, Mass., was deemed deserving of special recognition 2019 ISI Woman of the Year for — those who exemplify the her significant contributions to GEORGE SPITERI values, philosophy and spirit of the ISI and its programs and ISI. This year, ISI made a bit of purposes during the past year. Legacy Award history by awarding the honor Whether she’s hosting a district George Spiteri was presented with to two individuals jointly for the competition, collaborating with the second Legacy Award of the first time: Debbie and Gerry Lane other directors, creating a new evening, recognizing him for his of South Suburban Ice Arena in ENERGIE INNOVATION clinic or class, or attending an longtime support and contributions Centennial, Colo. ISI national event, her vision, to the early development of the ISI With over 55 years combined Frank J. Zamboni Award hard work and ability to foster and the ice arena industry. experience in the skating teamwork and enthusiasm has The 2019 Frank J. Zamboni Award brought District 1 a renewed While in high school, George industry, they have embraced, was bestowed upon Energie energy. Due to her efforts, the Spiteri began assisting his promoted and supported the ISI Innovation, a company that has Winterland Skating School father, Joseph, in the skate boot from the ice, to their work with been a leader in the ice arena has seen a huge growth in the manufacturing company that other industry associations and industry, improving and building number of skaters participating Joseph started almost 60 years in leadership positions on the ISI on low-emissivity ceilings. in competitions and successfully ago. At age 23, Joseph had Board of Directors. hosted and won the 2018 District 1 immigrated to the United States The company’s Astro-Foil™

14 FALL 2019

Championships. She has Under his leadership, ISIAsia When San Francisco’s Yerba encouraged good sportsmanship has benefited tremendously Buena Ice Skating Center for skaters with the creation of by his innovation and strategic opened in 1998, she was hired a District 1 Friendship Book and plans to provide more education as its skating director. Within reinvigorated the ranks of new to members and coaches. six months, she had become coaching professionals with Championship Series was its general manager — a role the apprenticeship and judging introduced in 2016 to encourage she upholds to this day. Over certification of skaters who are skaters to join more ISI events the years, she has grown in her now college students. and the Coaching Accreditation knowledge and experience to In 2015, she took over the reins Program for Professional Coaches become an outstanding leader, of the Winterland Skating School was launched in 2017. who has gained admiration CAROLINE BAKER following the passing of Katy and respect not only within her Hayden. She grew the program district but also nationally and Arthur Goodfellow Award internationally. She is the District back quickly and became a force ICE at the Parks Skating Director 14 representative to the ISI Board in District 1 by bringing her team Caroline Baker was honored with of Directors and has served in this to as many competitions as she the 2019 Arthur Goodfellow Award role since 2005. could. She pushed her coaches for her “behind the scenes” work to attend seminars and become that has contributed to the growth certified judges. and development of the ISI and the ice arena industry. Caroline is a lifetime supporter of PAIGE SCOTT the ISI and serves as the District 14 representative on the ISI Board Benton Wilcoxon Award of Directors, a position she has Paige Scott was honored with held for eight years. She has been ISI’s Benton Wilcoxon Award for coaching since 1979 and has her excellence in management, quietly introduced generations programming and operation of JEAN ALBRIGHTSON of both skaters and coaches a facility. A lifetime performer to our organization. The large National Merit Award HARRY JANTO LEO who inherited her parents’ love skating school that she manages of the spotlight, she is one of the Jean Albrightson received the supports ISI wholeheartedly. International Merit Award few in the ice sports industry 2019 National Merit Award in Kind, patient and welcoming, who truly has worn all hats (and recognition of her support of The International Merit Award she has always had young costumes). She was a childhood the ISI and its purposes. Jean was presented to Harry Janto Leo coaches that she has mentored ISIA member when she learned embodies the values of ISI in in recognition of his international and brought up through the ISI to skate and began competing everything she does and has support of the ISI. Harry is a true program. Caroline received the in her mother’s skating school at contributed to the organization in leader and ambassador for ISI, Great Skate Award in 2010. Belmont Iceland. She progressed numerous ways. She continues spreading recreational ice skating to FS 8 and turned professional to serve the organization as a throughout Asia. His dedication on plastic ice in a polar bear local, national and international to the development of skating costume. By age 14, she had referee at numerous events and the growth of ISIAsia is choreographed her first show, annually. Along with Char Martin, unwavering. exhibiting her talent for design. she also runs the Skate Parade He has been involved in promoting Immediately after high school competition at Parade Ice Garden ISIAsia for nearly 20 years, as came a two-year stint with the in Minneapolis, the longest a competitive skater and as Ice Capades, followed by small continuously running competition a coach, skating director and traveling shows in which she in ISI District 10. competition director. He has choreographed numbers for the She continues to serve as a been the ISIAsia president since CONNIE TURNER producers. World-renowned committee vice chair for the ISI 2015, following his role as ISIAsia choreographer Karen Kresge Skating Programs and Judging Erika Amundsen Award treasurer for five years. He has hired her as her assistant at Committee. In this role, she served as the head coach of Connie Turner, coach and Redwood Ice Arena, providing the coordinates the writing of all Sunway Pyramid Ice and was marketing director at Ice-Plex in learning experience of a lifetime. of the judge certification tests, instrumental in the development Escondido, Calif., was awarded She went on to attain the full update tests and rewriting of this of coaching Julian Yee, Malyasia’s with the 2019 Ericka Amundsen complement of the ISI University year’s revised referee test. She only skater to compete at the Award, which honors an (then called IAIM) programming, is also a regular presenter at ISI World championships beginning individual who exemplifies the management and operations Seminars and conferences. in 2015 and the Winter Olympics in late Amundsen’s contributions as certifications. 2017 and 2018.

16 FALL 2019 a tireless ambassador of the ISI The device allows facility and has a significant impact on operators to perform a safe the popularity of ISI programs and and simple Zamboni blade activities. installation and removal without ever touching the exposed blade Connie embodies the values and or putting their hands inside spirit of ISI. She’s been described the conditioner of the machine. as “one of the most dedicated What’s more, operators no and kind-hearted coaches,” who DISTRICT MERIT AWARDS longer have to kneel down on the ensures that everyone around ground when changing the blade. her feels included and reaches From left, Donna Rozon, Ryan Shaffer, MICHAEL HOFFMAN — CONTI Magnetic handles secure the their potential. A certified figure Gina Cline, Amy Flater, Genevieve blade for movement from sheath skating coach through the ISI The 2019 Albert E. Tyldesley Dewyea and Natasha Bowers. to the CBCA and back to the National Instructor Training Excellence in Safety Award sheath. The process can be done District 1 Donna Rozon Program, she is a gold-level ISI The 2019 Albert E. Tyldesley efficiently and safely in just six District 2 Ryan Shaffer judge and working toward her Excellence in Safety Award was minutes now. ISI University Skating Director District 3 Burt Sniffen* presented to Michael Hoffman certification. The idea for the product came District 4 Linda Monney of Conti. Michael got his start in from the recipient’s own District 6 Jacquelyn Timm She is extremely passionate the rink industry playing hockey experience of changing the ice about ISI and brings skaters to ISI and working in his father’s District 8 Gina Cline resurfacing blade with his father competitions throughout the ISI rink in Germany. He especially District 10 Amy Flater at their rink. They wanted to districts — with skaters competing enjoyed tinkering in the workshop District 11 Cathryn Tremewan & find a way to make the task a bit a minimum of 12 times a year. and developing devices — quicker, easier and safer. Dawn Crowder-Dudley ultimately resulting in the birth Connie consistently promotes ISI, District 12 Stephan Chasman of the innovative Conti Blade encouraging skaters to sign up for District 14 Genevieve Dewyea skating school, competitions and Changing Assistant (CBCA) and District 15 Gabriella Weissmann all of the learning opportunities an exclusive partnership with Natasha Bowers presented by ISI. Zamboni Company. District 16 *Posthumously

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FALL 2019 17 SPECIAL ADMINISTRATIVE 40 YEARS Herbert Wells Ice Rink Superior Ice Rink MEMBERSHIP RECOGNITION College Park, MD Kings Park, NY Belmont Complex Ice Center at Cupertino, Tampa Bay Skating (In recognition of ISI membership Kittanning, PA Cupertino, CA Academy-Countryside service milestones) Bloomington Ice Garden Clearwater, FL Bloomington, MN Mercer County Skating Center West Windsor, NJ UTC Ice Sports Center Carmel Ice Skadium San Diego, CA Carmel, IN Nazareth Ice Oasis Redwood City, CA Wayne C. Kennedy Charles Moore Arena Recreation Complex Orleans, MA New Hope Ice Arena New Hope, MN St. Louis, MO City of Bowie Ice Arena Bowie, MD Oak Lawn Park District Ice Arena 50 YEARS 30 YEARS Oak Lawn, IL Cleland Ice Skating Rink City of Shaker Heights-Thornton Lakeland Ice Arena Ober Gatlinburg Ice Fort Bragg, NC Park Ice Arena Waterford, MI Gatlinburg, TN Cottage Grove Ice Arena Shaker Heights, OH Long Island Edge Pasadena Ice Skating Center Cottage Grove, MN Granite City Ice Rink Figure Skating Team Pasadena, CA Dublin Iceland Granite City, IL Plainview, NY Pilgrim Skating Arena Dublin, CA Nashoba Valley Olympia Inc Mora Skate Club/Mora Civic Center Hingham, MA FMC Asiaf Arena Boxborough, MA Mora, MN Silver Blades Figure Skating Club Brockton, MA Niles Park District IceLand Arena New Ulm Figure Skating Club Findlay, OH Hastings Civic Arena Niles, IL New Ulm, MN Sprinker Recreation Center Hastings, MN Northbrook Sports Center York Ice Arena Tacoma, WA Northbrook, IL York, PA

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FALL 2019 19 THE ULTIMATE ICE EXPERIENCE FOR PLAYERS AND FANS

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20 FALL 2019 2019 ISI 60TH ANNIVERSARY CONFERENCE & TRADE SHOW

ANNIVERSARY Photos by Mike Parra, Bert Blanchette and Eileen Viglione

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Photos by Bert Blanchette

The ISI University (ISIU) professional education program is going strong, with 56 students successfully completing classroom instruction and final exams during the ISI 60th Anniversary Conference & Trade Show in June at the DoubleTree by Hilton Chicago — Oak Brook in Oak Brook, Ill. Number of ISIU GRADS (Earning Full Certification in a Specific Track): • 9 students achieved full certification in a specific program area with completion of their third and final module of courses. Number of Attendees Earning Certificates: • 11 - Certificate of Arena Management (CAM), Part 2 • 13 - Certificate of Programming (CAP), Part 3 • 17 - Certificate of Arena Operator (CAO), Part 3 • 15 - Certificate of Skating Director (CSD), Part 1 For more information on ISIU, please contact Lisa Fedick at [email protected] and visit skateisi.org.

ISIU students taking certification exams.

28 FALL 2019 ISIU students prepare to receive certificates following successful completion of coursework and exams.

FULL CERTIFICATION CERTIFICATE OF MANAGEMENT (CAM) 2 After successful completion of coursework at conference, the From left, bottom row: Wendy Donley, Jennifer Rubin, following individuals received full certification in a specific Steve Pereira, Alek Rozich and Jason LaBossiere. curriculum track: Top row: William Buck, Patty Pelletier, Jana Petty, Kammy Sheridan and Cristi Lewis. From left, Alek Rozich (CAM), Steve Pereira (CAM), Jason LaBossiere (CAM), Robyn Marlinski (CAP), Missing from photo: Amy Forbes Chris Myers (CAO) and Mark Squillacioti (CAP).

Missing from photo: Adam Busalacchi (CAP), Dennis Caulfield (CAP) and Jamie Furtado (CA)

FALL 2019 29 ARENA PROFESSIONALS RECEIVE SPECIALIZED ISIU TRAINING

Photos by Bert Blanchette

CERTIFICATE OF PROGRAMMING (CAP) 3 CERTIFIED SKATING DIRECTOR (CSD) 1 From left, bottom row: Mark Squillacioti, Cynthia Van From left, bottom row: Rorie Tressel, B-J Shue Chapman, Valkenburg, Gigi Kerrigan*, Kay Olive, Sarah Devereaux- Mandy Whitacre, Connie Turner, Andrea Meier and Val Fresh. McCormick and Robyn Marlinski. Top row: Nick Raymond, Top row: Ania Biernat, Natasha Bowers, Stephanie Clark, Joe Bernyk, Adam Busalacchi and Dennis Caulfield. Bernadette Driver, Nancy Hitch, Jane Bodinger and Carly Potts.

Missing from photo: Alexis Capouellez, Missing from photo: Shaelene Nelson and Kelda Nolen Mike Flaherty and Sebastian Geerens. *Received perfect score on final exam. NATIONAL INSTRUCTOR TRAINING (INTERMEDIATE/HIGH – FS 1-10) • Ania Biernat • Natasha Bowers • Alexis Capouellez • Stephanie Clark • Sarah Devereaux McCormick • Maura Drew • Kelda Nolen • Kaitlyn Randall • Jennifer Rubin • Cindy Solberg • Rorie Tressel • Kerry Vihnanek

ARENA REFRIGERATION EQUIPMENT MAINTENANCE CERTIFICATE OF OPERATIONS (CAO) 3 (AREM) CERTIFICATE COURSE From left, bottom row: Joey Sanchez, Tanner Williams, The following individuals earned the AREM certificate: Jamie Furtado, Paula Danner, Nick Valentino and Tony Uva. • Phil Broskin Top row: Phil Broskin, Matt Getchell, Nathan Grundhofer, Joe Martin, Michael McPhillips and Chris Myers. • Kelsie Grate • Nathan Grundhofer Missing from photo: Phil Broskin, Justin Conrad, Louie Malara, Joe Martin and Rick O’Neil. • Jason LaBossiere • Louis Malara • Joe Martin • Michael McPhillips

30 FALL 2019 10 TIPS FOR FACILITY SECURITY

by Randy Braverman and Paul Timm

ECENT TRAGEDIES HAVE Employees and staff should be familiar asset list, it is important to get the input magnified the threat of violence in with it and understand their specific roles of everyone affected by and involved in Rthe minds of employees and staff. and responsibilities. Finally, management the security program. Unfortunately, the reactionary response of the plan should be well defined. Those is to purchase trendy equipment in an in responsibility must be held accountable 3. Threats attempt to upgrade security. Before for its effectiveness. It is very important to spending valuable dollars, however, it is work with your local first responders and Just as assets are listed and prioritized, crucial to take a more thorough approach. all stakeholders with these security plans. threats to those assets must also be. Here are 10 areas to consider in effectively Threats are defined as the people that the reducing the risk to facility security: 2. Assets security program must protect against. Additionally, threats can be either internal 1. Management All security programs are developed or external. Once identified, threats for the same purpose – the protection must be accurately described. Such a An effective security program depends of assets. Not all programs, though, description should include the number on a current and comprehensive plan that are protecting the same assets. Those of people acting together to commit the includes federal and state best practices developing a security plan must ask act, the behaviors and characteristics and actions to be taken by employees. The and answer the question, “What is the actions should include clearly defined roles program going to protect?” Assets can of the people, and the degree of the and procedures that are both documented take many forms, ranging from people threat. Facilities can use many different in formal written plans and practiced (employees, staff and visitors), to facilities sources of information to develop threat regularly. Unfortunately, many facilities (buildings, grounds, equipment, furniture descriptions. Demographic data can lack this level of preparation when it and supplies), to information (records predict threat levels. Facility incident comes to security. The cornerstone of a and files). Assets should be identified and logs provide historical data and patterns. good security program is a comprehensive prioritized. People, quite obviously, are Police registrations can identify potential security plan. This plan should be a of highest priority. Physical facilities, on community threats. The information living document detailing current assets, the other hand, typically fall lower on the from these and other sources should be threats, hardware, procedures and more. list. When drafting and prioritizing the collected and used to build the threat list.

FALL 2019 31 to security features and policies. Effective performed by the same element. For lighting can eliminate dark areas and example, an employee may observe a shadows that serve as hiding places. Well- trespasser (sensing) and use a two-way marked guards and escorts can make radio to report the incident (assessment). people on the grounds more difficult Security systems are designed to operate and/or less attractive targets. In short, if in two modes. Generally, the first mode your facility makes aspects of its security is during daytime when facilities are program highly visible, certain threats will open, and the second mode is during choose to go elsewhere. nighttime when facilities are closed. Even Deterrence is a basic element of a sound though the security system uses different security program. Signage encouraging 5. Detection methods in different modes, the system employees and staff to report anything must maintain a balanced profile. In other questionable is a smart idea for any facility. Detection is the first of three components words, the ability of the system to detect Signage should include a phone number of a security system. Delay and response an incident must be equivalent for both to call to report the activity. (Editor’s note: are the other two components but are daytime and nighttime. Phone number on the photo was removed dependent on detection occurring first. for publication due to privacy purposes.) Successful detection requires two steps. 6. Delay First, a sensor must signal that a security incident has occurred and send an alarm. Delay in a facility is not simply about 4. Deterrence Second, someone must identify and assess locks and doors but rather the door itself the cause of the alarm. For example, a and other surfaces adjacent to the door. Deterrence is one of the most basic door sensor will send an alarm when Doors include hinges, glazing and the elements of a security program. The goal a door is opened. Assessment may be basic construction. For interior doors, a of deterrence is to prevent an attempted achieved by an on-site respondent or basic need is to list all of the doors in the security incident. The key to deterrence remotely via video surveillance. In some facility by room number. Next, determine is high visibility. Signs can draw attention cases, sensing and assessment may be the use for the room (e.g., office, utility).

Communication is a vital part of any facility security plan. Several mass notification systems should be in place in your facility in order to communicate quickly with employees and first responders during an emergency situation. A public address system, color-coded lights, two-way radios, electronic sign boards, social media and websites are all examples of effective mass communication.

32 FALL 2019 Finally, list room function (e.g. office, force to restrain or interrupt altercations? fire panels, HVAC controls, water and locker room). Obviously, a primary office All telephones should have a list of local gas lines, etc. A simple, “walk through” is a more attractive target for theft than law enforcement numbers posted nearby. video recording hallways, doors and a seldom-used office. For daytime use, Do you have good communication to your office information should also be available a simple bolt on the door will allow the employees at your facility? Do you have to provide cognitive orientation. This office to quickly secure the room from the designated lockdown areas? Who is called information should be readily accessible at inside to prevent a series of violent acts first and who has jurisdiction? Liaison on an alternate location. from progressing unimpeded from room a regular basis is important so that police to room. know of the current status of facilities, 9. Briefing & Drills number of employees and incidents. 7. Response During a recent visit to a facility, we asked 8. Mitigation an employee if the facility had a written Response is based on a security person security plan. She answered, “No.” Later, we arriving at an incident on the property Mitigation involves actions after an incident went into the office to meet with someone in a timely manner. As a general rule, has occurred or during an incident of long in management. While we were waiting, the first responder must act within two duration, such as a hostage situation. The we noticed a document on the bulletin minutes or fewer from the time an alarm long duration incident usually makes use board labeled “Security Plan.” We read the is reported. The local law enforcement of either an improvised or fixed emergency document; the employee was right! The agency is typically five minutes away from management center. Those in charge “Security Plan” contained nothing more responding. Obviously, employees have must have familiarity with the facility and than building evacuation procedures. At a to be ready to respond quickly. Important surrounding area. Current facility maps, preliminary visit to another facility, we tried questions that involve policy, procedures pictures and floor plans depicting doors, various exterior doors around the building and training include: What are the windows, etc., should be on hand. Other and found some unlocked. We questioned employees trained and equipped to do (e.g., important information that should be an executive director regarding the policy simple assessment, mitigate an escalation noted includes: stairwells, lighting panels, for secondary entrances and were told that of the incident)? Do they use physical telephones (including their numbers), they should be locked. When informed of

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FALL 2019 33 our findings, the issue was dismissed as A thoughtful consideration of the 10 Paul Timm, board- a mistake. Regular awareness training, areas described in this article is founda- certified Physical briefings and drills for employees and tional in addressing facility security. There Security Professional staff help correct these problems before is no way to overestimate the value of pro- (PSP), is the author of an incident occurs. Security awareness viding people with a safe environment. “School Security: should be an important part of facility The time to address this topic is now. How to Build and culture. Signage in facility hallways should Strengthen a School Safety Program” serve as action reminders when strangers, Randy Braverman and a nationally acclaimed expert in unlocked doors, etc., are found. Prompt presented an “Active school security. In addition to Shooter” session at the notification of trained personnel will conducting numerous vulnerability ISI 60th Anniversary address issues and may deter or prevent a assessments and frequent keynote Conference & Trade Show addresses, he is an experienced more serious incident. Practicing security in June. He has more than School Crisis Assistance Team drills is as important as practicing fire drills 30 years’ experience in managing volunteer through the National – both are emergencies. Employees should security operations in a variety of roles, Organization for Victims Assistance be personally invested in providing a safe including security consultant, head of environment. security, director of security and (NOVA). An active member of ASIS campus safety and law enforcement International’s School Safety & 10. Risk Prioritization officer. He is an instructor for the Security Council, he is certified in Illinois Law Enforcement Training and Vulnerability Assessment Risk is reduced not only with gadgets Standards Board Executive Institute: Methodology (VAM) through and guards but also with a disciplined Illinois School and Campus Training Sandia National Laboratories program of management-deterrence- Program. He has overseen full-scale and the ALPHA™ vulnerability detection-delay-response-mitigation that emergency crisis exercises and assessment methodology. is measured, tested and drilled. Funding coordinated the emergency preparedness should be prioritized and allocated so training efforts of local, county and that security improves uniformly from state authorities; military forces; and poor to fair to good to excellent. hospital and school personnel.

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34 FALL 2019 DESICCANT DEHUMIDIFICATION SYSTEM PREVENTS MOISTURE & FOG

by Mark Bradley

ITH THE EXPLOSION of DESIGN CONSIDERATIONS ARENA CONSTRUCTION the popularity of hockey and Sizing a desiccant system requires The arena environment is not just about Wfigure skating, most ice arena care in order to properly calculate the selecting a big dehumidifier! Not all arenas operators have endeavored to extend their dehumidification control level and are the same. Arenas, like all buildings, operating seasons. Likewise, curling is capacity requirements of the arena and to leak. Many arenas have construction voids growing in demand. Without an effective review fresh air ventilation requirements. that are pathways for water vapor to enter dehumidification system, moisture-laden Current North American building codes the building. Depending on how bad the air leaking into the arena cools to its typically require compliance with the building is, a point is reached when the dewpoint and creates fog, dripping and International Mechanical Code, requiring available dehumidification capacity is other serious problems for the facility. ventilation for spectators plus outside air exceeded and humidity climbs. Sometimes Curling facilities cannot maintain a good based on the size of the ice sheet. these voids are difficult to find and nearly playing surface when moisture condenses Outside air is important to maintain impossible to correct. It is better to start on the ice. In effect, the ice sheet itself with a tight building. Nevertheless, the becomes the dehumidifier, causing good indoor air quality, yet represents the highest moisture load that the importance of arena construction is often moisture to first condense (fog) and then overlooked by architects. freeze. The rink chiller is typically the dehumidifier must handle. Mechanical most expensive component to operate in designers must consider acceptable recreational facilities, and this moisture ventilation for the facility. Often, local Typical Arena Construction Errors load causes it to run much more than it building standards departments will allow reasonable lesser ventilation volumes, Batt-Insulation with otherwise would. Vapor-Barrier Liner since large outdoor air requirements Functions at arenas may be quite demand more mechanical equipment varied, so the anticipated air conditioning than is commensurate with the budget. loads will also fluctuate. If the arena will be Other significant moisture loads that must used for functions other than ice skating, be accommodated include leaky building then the designer must provide systems construction, doors, resurfacer operations with enough flexibility to accommodate and the facility’s interior headcount. these needs. For example, if the facility is intended to be used for “non-ice” events, the cooling effect of the ice sheet will not contribute sensible capacity, so more air Some building insulation systems conditioning equipment might be needed. add to the difficulties, resulting in Conversely, with non-ice events there is moisture vapor barriers in exactly the no need for the low dewpoint needed with wrong location. (Vapor barriers need ice installed, so the desiccant dehumidifier to be outside of the insulation.) This may be turned off. results in condensation forming within Within an ice skating arena, the For a typical recreational ice arena, the insulation that cannot be removed HVAC system must also be designed with a desiccant system is sized to maintain with dry air on the other side of it. Lack ventilation requirements in mind during approximately 35 degrees Fahrenheit dew of a heating system, which is common, times when the arena is full of spectators. point in the arena. Curling facilities need makes this worse. This has caused many This greatly exacerbates moisture load and an even lower dewpoint; typically 20 to 25 arena owners to be unhappy when drips greatly increases the equipment needed degrees Fahrenheit dew point in order to continue to fall on the ice or spectators to handle it. stop frost from forming on the play surface. even after the dehumidifier is started.

FALL 2019 35 to control the infiltrated moisture load and condition outside ventilation air. A normal, occupied small recreational arena requires approximately 50 pounds per hour water removal rate exclusive of any outdoor ventilation air. This load must be added to any outdoor air ventilation moisture load. Generally, during humid weather, each 1,000 CFM of outdoor air also introduces 50 to 60 pounds per hour of additional moisture load! Many engineers design the dehumidi- fication system to accept high outdoor air volumes. Units can be built to do this, but the resulting unit is larger, contains an outdoor air pretreatment system as well as Common building envelope errors heating and cooling. This is vastly more expensive than a basic dehumidifier, so most arenas opt for a simplified system that can ventilate the building, if needed, ICE ARENA ENVIRONMENTAL for contaminants (carbon monoxide, STANDARDS OR REQUIREMENTS nitrogen dioxide and carbon dioxide) but Ice rink temperatures should be maintained not run that way continuously. This has between 45 and 60 degrees Fahrenheit. proven to be a safe and effective alternate design. Space-mounted contaminant sen- * Function Ice Temperature sors trigger the outdoor ventilation air (in degrees Fahrenheit) Foggy Ice Arena to keep the space safe if at the expense Hockey Players 19 to 21 of humidity control. One strategy is to Curlers 21 to 22 WHY DESICCANT simply ventilate the building at the maxi- Figure Skaters 22 to 24 DEHUMIDIFICATION? mum volume of the dehumidifier until safe levels return. * at 45 degrees Fahrenheit air temperature and Before inexpensive desiccant dehumidi- 1.5 to 2-inch ice thickness fiers became available, it was common to Desiccant Dehumidification systems find a pair of 7.5 to 12 ton packaged refrig- use heat energy to remove collected eration dehumidifiers in ice arenas. When water vapor from the desiccant (referred to as “reactivation” or “regeneration”). WAYS TO REDUCE MOISTURE LOAD applied to a very tight building with virtu- ally no ventilation, the more visible effects This energy can be propane, natural gas • Keep outside doors closed. of high humidity could be reduced. This or electricity. Typically, natural gas will • Close resurfacer room door during ice cuts. was universally accepted to be a marginal provide the best cost/benefit compared (A remote garage door is a good idea.) solution because, at best, these units could to electricity, but facilities in different • Add weather stripping to doors. only deliver about 45 degrees Fahrenheit geographical regions should compare energy sources to select the most • Maintain automatic dampers on outdoor dew-point air; not even close to the space air inlets and exhaust fans. Make sure humidity needs. economical fuel source. that these go completely closed when A properly sized desiccant system is the When the desired humidity condition commanded. most cost effective way (if not the only way) within the arena has been met, this “reac- • Do not allow the locker rooms and other to condition an ice arena to eliminate fog tivation” heat energy will simply cycle off adjacent rooms to pull air from the arena. and condensation. It is the only reasonable to achieve the most economical perfor- Any bathroom or locker room with an way to get very low humidity air; typically mance. Because a desiccant unit removes exhaust fan needs a make-up air source a delivered air condition of 10 to 20 degrees water as vapor, it is mostly unaffected by as well. Pulling from the arena causes raw Fahrenheit dewpoint. Depending on fuel cold temperatures. In fact, desiccant sys- humid air to more rapidly infiltrate into the pricing and availability, it can also yield tems generally work best with cool space arena causing greater moisture load on the conditions. The ability of desiccant sys- dehumidifier. significant energy savings for the rink. tems to deliver very dry air allows arena • Use the minimum outdoor air volume that Removing water vapor with a operators to minimize the cost of running keeps the arena fresh. Well-tuned resurfac- desiccant unit before it can affect the ice the rink refrigeration system while elimi- ers and edgers help reduce contaminants. surface relieves latent load on the low nating humidity concerns. Conversely, temperature rink ice-plant. A desiccant • Don’t let hot water run. the reactivation system does add some unit supplies air at a dewpoint sufficient heat to the dehumidified air stream, but

36 FALL 2019 is normally offset by the cooling effect of The following chart shows relative the ice sheet. humidity set point corresponding to room temperature to achieve the preferred Most dehumidifiers are controlled by a 35 degrees Fahrenheit dew point: simple and inexpensive relative humidity “humidistat.” These are inexpensive, but do not accurately control humidity in an ice arena. The problem is that as the temperature in your arena changes, the humidistat will either run the unit too much (in a cold arena) or not enough (in a warm arena). Acceptable temperature in a typical arena is from 45 to 60 degrees Fahrenheit as long as the dew point is under control. The result is that your humidistat might be set to control the space on the warmest day. When the rink gets cold, the control system. This typically involves a ice surface temperature. This eliminates dehumidifier runs too much and over dries space-mounted dewpoint transmitter and virtually all condensation (frost) on the the space. Knowing the space temperature controller. ice, so the surface can remain built for as allows you to set the humidistat for long as possible. the relative humidity, which solves the Remember that the required humidity problem. This loosely approximates level in the space is a dewpoint that is determined by the ice surface temperature. dewpoint control but requires frequent Mark Bradley is a senior and knowledgeable adjustment of the Recreational ice arenas can typically use a application specialist for relative humidity setpoint considering 35 degrees Fahrenheit dew point. ARID-Ice with Climate by the prevailing rink temperature. A better High expectations in curling facilities Design International solution is to use a dewpoint-based demand dewpoint levels equal to the based in Owatonna, Minn.

It’s Your Business! Protect It by Registeringg ly Your Skaters as ISI Individual Members ound (as required by ISI as of September 2017) p S ee h ISI How can a skater’s membership status affect your facility? l it More than you think! S w In addition to the financial rewards of ISI programs and events, membership benefits — even at the Individual level — make good business sense for the facility itself.

Administrative Membership Benefits of Having Skaters Registered as ISI Members: • You receive potential insurance discounts for your facility. • ISI provides you with a database of your skaters. • You receive $1 in ISI Bucks for every skater registered under your rink/club. • Individual skater members receive $25,000 excess accident medical coverage. • Individual skater members apt to become lifelong customers.

ISI Works for You, so You Can Sleep Better at Night! For more information, call 972-735-8800 or visit skateisi.org

FALL 2019 37 ena Pr r Ar ogr ou am Y s d e e F Throw an amazing BIRTHDAY

by Mary Anderson & Gaston Larios PARTY!

O YOU RECALL having a special One of the most important goals in As a business, we need to flip our birthday party as a child? If so, do hosting a party is to make the birthday thinking in order to personalize the Dyou remember grinning ear to ear child feel special. To achieve this goal, your experience. We need to place the birthday and having FUN? Why is that particular facility should offer the most amazing, child at the top of our list, followed by the birthday memorable to you? FUN birthday party experience for the children invited, then the adults. We have These were some of the questions we child, positively overwhelm parents and found that many of the parties we host are the result of a birthday child urging tried to answer ourselves when we were create joyful memories for all children in their parents to have their party at our modifying an existing party program attendance. facility. The birthday child is already that is now a successful, award-winning To help you accomplish this, here your biggest supporter and just wants program for our arena. It has become a are five simple steps our facility uses to to have a memorable and fun time with successful feeder system for all facets of provide an outstanding product that their friends and family on their special our business and continues to introduce keeps people talking and sells our business day. Making this child the center of an average of 8,000 children annually to and programs over and over again. attention from the beginning is crucial to the sport of ice skating. 1 successfully personalizing the experience. A child’s birthday will always be Personalize the Experience considered one of the most memorable This is something that every successful 2 Control the Experience corporation is trying to do, from days of the year for most families. This Controlling the experience starts with businesses greeting customers when is why it is important for ice arenas to all your infrastructure: your party room, they enter their facilities to organizations take advantage of the opportunity to reservation department, party package, using customers’ first names regularly in host parties. They not only create happy, session programming, marketing and an effort to create a bond that shows them lifetime memories for patrons but also social media. The best way to control the they are attentive to their needs. give your facility the chance to feed your experience is with a “Skate Hero.” Hire learn-to-skate, learn-to-play-hockey and To personalize the birthday party Skate Heroes, not skate guards, to host public skating programs. On average, experience, we need to take a look at parties. A Skate Hero is an employee with one party family alone will bring at least how parents traditionally approach a lots of energy, a great attitude, a genuine 15 other families to your arena, many party in their home. Typically, they focus smile, a fun personality, a big heart and a of whom have never skated before and on the invited adults, followed by the wacky sense of humor. You should create are now being introduced to skating by invited children and then the child whose a Skate Hero job description, which lists someone they admire and trust. birthday is being celebrated! “having FUN” as the first responsibility.

38 FALL 2019 Once you have Skate Heroes, it is You must manage every transition guests sign and decorate it. This keeps easy to implement fun games to control point in your building to prevent any the birthday child’s gifts together, which the party experience, such as playing the frustration to your customer. Go to the parents tend to appreciate, and serves as Pizza Story (similar to Simon Says, giving extent to have your Skates Heroes greet a special keepsake for the birthday child. the birthday children outside your building the Skate Hero permission to use code Another transition point that is crucial before they even come inside. We reserve a words to get the children to eat in a fun is a 15-minute off- and on-ice lesson to parking spot for the birthday child’s family way); Red-Light, Green-Light; learning help the transition between walking on a and then greet them outside. An added games; and interactive songs with dances, boot with a 2-inch blade and stepping on benefit of greeting customers outside is such as Baby Shark and Chicken Dance. the ice, and making sure that participants the Skate Hero has the chance to start ice- Children generally are more receptive breaker games and bring the children into can glide, stop, fall down properly and get to instruction when it is fun, and the the building in a fun way, such as Mission themselves up correctly. more games the Skate Hero plays the Impossible-style, conga line, etc. One of our customers recently wrote more control you will have over ensuring Each Skate Hero is assigned to one a review, stating that after his Skate Hero that the party experience is FUN. party only, which helps personalize the “helped everyone put on their skaters, he 3 experience for the birthday child and made EVERY person feel special, from Manage the Transition Points makes it reasonable for the Skate Hero the youngest (3 years old) to the oldest (50 Even with a great Skate Hero, your to lace up every child’s skates. This is years old), by taking them around the ice transition points in your arena could make extremely important because lacing up once, making sure they felt comfortable.” or break your program. Why? We are skates can be frustrating for children born Providing both on- and off-ice dealing with young children who probably in an era of Velcro and slip-on shoes as guidance also gives the party program have never been to your facility or perhaps well as for parents who have never skated. instructional value and helps keep have never been in such a large building in It’s a party, so it should be frustration-free! everyone safe. Viewing it from the their lives, so it could be very intimidating. To help keep track of party gifts, we customer’s perspective (both the child’s If that’s not enough, you will hand them give the birthday child a large bag (an and the adult’s) can help you pinpoint the boots with blades on them and tell them oversized, rink-branded laundry bag) transition points in your facility that are to go skate and have fun. and have him or her and their birthday the most important to manage.

See yourself as a coach. The Professional Skaters Association provides quality education for all coaching levels. Embark on your new career and coach confidently with PSA. www.skatepsa.com

FALL 2019 39 IN A NUTSHELL:  Make It Fun  Make Them Feel Special  Eliminate Frustration  Create Convenience

4 “Plus” the Experience Invented by the legendary Walt Disney, “plussing” means to take five minutes on every shift to go out of the way to make someone feel special. Disney still practices this action, calling it “Take Five.” Asking employees to take five minutes of their time to “plus” the experience on a consistent basis can have a major impact, no matter how big or small your business may be. One of the ways you can consistently plus the experience in your ice arena is to offer the cake as part of the program and allow the birthday child to decorate it himself. Keep the choices simple – a chocolate or vanilla cake that you can buy (undecorated) in your local supermarket, colored sprinkles & sanding sugar in shakers, icing bags in different colors and colorful gummy worms. We have found that this uncommon activity is a hit with the kids! Another way you can plus the experience on a consistent basis is on the ice. Organize games on the ice so that children can participate in a fun, safe and controlled environment instead of just trying to skate in circles for two hours. On-ice games already familiar to children, such as the Hokey Pokey, the Limbo, Conga lines and playing with a Giant Parachute, can add help children feel comfortable and encourage them to participate. Playing these games in the center of the ice also keeps them away from the arena dasher boards.

40 FALL 2019 FALL 2019 41 However you decide to plus the experience for your patrons, the key is to make sure you do it consistently — every time you host a party.

Wow! If done correctly, don’t be surprised if the birthday child gives their Skate Hero a giant hug that says, “Wow, I can’t believe you did all of this just for ME!” Implementing these simple party program steps has been a game changer for our facility, and if you were to do the Birthday boy and guests same, there is no doubt that it will increase decorating a large bag the value of your program, and people will to hold presents. gladly pay for it. Most importantly, you will create memorable birthday experiences Mary Anderson is San Diego Ice Arena’s business controller and for children (and their friends and family) administrator. She has worked at the arena for 16 years in various roles, including Skate Hero, sports shop attendant, birthday party manager that are apt to entice more individuals and program office manager. She holds the following ISI University desiring to celebrate a birthday in your designations: Certified Arena Programmer (CAP), Certified Arena Manager facility and participate in your various (CAM) and Certified Arena Operator (CAO). Gaston Larios is a business programs, including learn to skate and consultant and former general manager of the San Diego Ice Arena. He is learn-to-play hockey. an ISI University Certified Arena Executive (CAE).

42 FALL 2019 KATIE BRODERICK First MIAMA Female President Reflects on First Term in Office

by Eileen Viglione

As the end of September nears, Katie Broderick, communication within the board and providing more can be a role model or mentor to people, regardless HealthEast Sports Center operations specialist, educational opportunities, especially for part-time of gender, who want to get into the industry or will have completed a first term as president of staff who may not have the opportunity to attend become more involved,” she says, adding that she the Minnesota Ice Arena Manager’s Association MIAMA conferences or workshops due to budget has especially enjoyed the camaraderie that goes (MIAMA). constraints and/or geographical locale. along with serving on the board and getting to know Reflecting on her year in office, she notes her biggest While Broderick is recognized as the organization’s members better because each board member brings accomplishments as well as challenges: first female president since its inception in 1975 different experience, education and perspective from their years in the industry and in their facilities. “We have worked to make education a priority and — not to mention the only female on the board of have made some strides,” she says. “However, there directors — Broderick takes this all in stride. “I She believes that her participation in the organization is still a lot of work to be done. We have several don’t feel that it’s any different being a female enhances her skillset and encourages her to work on committees that have accomplished specific tasks, on the board and being the first female president, areas that aren’t necessarily her strongest traits. such as planning and executing the fall conference though I do consider it an honor to have been the “Familiarizing myself with Robert’s Rule of Order and spring workshop, amending and updating first,” she says. “I hope there are many more that when conducting board meetings and improving bylaws, sourcing and ordering new MIAMA board follow after me.” my public speaking skills by presenting at MIAMA member shirts and planning social activities for the She encourages other women to become more workshops and conferences helps me long-term in membership as a whole. involved on the board and within the industry as a my career,” she says. “Having the opportunity to “For me, the biggest challenge in serving in this role whole. “Do it,” she says, “The industry is evolving, network and get to know additional members and is time. During the peak season, finding time to set and I find that it’s such a rewarding career. We vendors in our industry is also invaluable.” aside to work on committee tasks or attend board interact with and have the ability to make an impact In 2007, Broderick attended her first MIAMA meetings can be difficult. Another challenge would on people of all ages and walks of life. Unlike what conference as an Alan K. Payne Award grant be communication. Since the board meets quarterly, someone once said to me, women can (and will) be recipient. Young and somewhat new to the it is important to keep everyone in the loop during successful in this industry. Just like any other job or industry, she soaked up all of the information at the the months between meetings. I get very nervous career, what you put into it is what you will get out conference, admired the board members and their speaking to a large audience so that is also definitely of it, meaning putting in the time and hard work will years of experience and made a mental note that a challenge!” take you far.” she, too, would like to serve on the board someday. Looking ahead, Broderick cites the organization’s Broderick is hopeful that her involvement with Fast-forward to 2017, when she put her name in goals as follows: Finding ways to attract and MIAMA helps to dispel the myth that only men can the running for an at-large position, and the rest is retain professionals in the industry, increasing be successful or serve on the board. “I hope that I history. While she aspired to lead the charge, she didn’t think it would happen as soon as it did. INDUSTRY START At 16 years old, a nervous Broderick mustered up the courage to speak to “the man with the mustache” (Dave Black) and asked if he was hiring. A few weeks later, she began working concessions at Bielenberg Sports Center (now known as HealthEast Sports Center) and when she turned 18, she was trained to sharpen skates and drive the Zamboni. Today, 24 years later, as the facility’s operations specialist — a role she’s had since 2015 — she oversees the operation, cleaning and maintenance of the facility’s two indoor ice rinks, a seasonal outdoor refrigerated rink, a 900,000-square-foot field house and concessions. She is responsible for the hiring, training and scheduling of 45 to 50 part- time employees as well as the ordering of product

FALL 2019 43 for concessions and the pro shop and general the impact of the minimum wage going to $15 maintenance supplies. She also manages the per hour and remaining relevant in a competitive Calendar complex geothermal refrigeration/HVAC systems, part-time job market.” ISI-Endorsed Competitions and responding to any alarms and/or emergencies MIAMA and ISI have had a long-standing in addition to assisting with the budget process Shows & Exhibitions relationship and Broderick sees that partnership and preparing the expense portion of the budget. continuing. She is a supporter of the ISI University Deadline for the next EDGE calendar: Oct. 1. “I enjoy the ebb and flow, the craziness and the (ISIU) professional educational program, having For updates, see skateisi.org (Events). chaos that the peak season brings, the fact that taken a Certified Arena Manager (CAM) course no two days are the same, juggling priorities and at a past MIAMA fall conference and finding it COMPETITIONS wearing multiple ‘hats,’” she says. “I welcome beneficial. each opportunity to interact with customers and SEPTEMBER staff and have developed many friendships and “It covered the role of a manager: leadership, 7-8 ...... Valencia CA professional relationships as a result.” contract administration, budgeting, scheduling, Ice Station Valencia public vs. private management and risk 14th Annual Autumn Classic Competition Broderick enjoys working in the industry because management,” she says. “The instructors 14-15 ...... Arlington TX even though it is changing and growing, it “still were also well-versed and drew from their ICE at The Parks feels like family.” Everyone has similar chal- ICE at The Parks 16th Annual ISI Open Competition personal experiences and gave examples during lenges she notes, and they are willing to offer 20–22 ...... Decatur IL the sessions, which I found helpful! It was advice, lend equipment and/or provide resources Point Mallard Figure Skating Club and contacts. eye-opening to hear Rob McBride talk about Wind Rain or Shine ISI Competition the differences between public and private Contemplating the industry’s major challenges, 27 ...... Peoria IL management and ownership.” Owens Recreation Center – Peoria Park District she says: “In my opinion, the biggest challenges Fall Spectacular are attracting and retaining people in the industry, The MIAMA bylaws allow Broderick to serve providing enough educational opportunities so another term if re-elected. At press time, she OCTOBER that there’s something for everyone (not just was undecided whether or not she would seek those who are new to the industry), planning for re-election. Oct. 11-13 ICE at the Parks Arlington, TX

Just for Fun 19 ...... Rockland CA Winterland Skating School rd FAVORITE ACTIVITIES WORDS OF WISDOM 33 Halloween Classic

“I love anything sports related, especially going to “Ask questions; always be looking to learn Oct. 25-27 a Wild or Twins game, trying out new restaurants new things; be patient; listen to those who RoseGarden Ice with friends, spending time at our family have years of experience and don’t be afraid Arena cabin, and spending time with my friends.” to make mistakes. More often than not, you Norwich, CT will remember more from the mistakes than MOST AMUSING JOB MOMENT the victories!” “There have been so many! The one that stands out is when a booster club parent rented a AND ANOTHER THING … 26-27 ...... Simi Valley CA smoke machine for a high school girl’s hockey “A love of sports, especially hockey, runs deep Iceoplex Simi Valley Iceoplex Simi Valley 17th Annual ISI Open game. They wanted to announce the girls and in my family! My grandpa, Bernie Broderick, Competition have them skate through the ‘smoke’ to add a coached high school hockey at Warroad and little pizazz to kick off the game. The booster later St. Paul Murray. He took several teams NOVEMBER club parent ended up adding too much liquid to the Minnesota State High School Hockey 1-3 ...... Tampa Bay FL smoke and pretty soon the entire arena was Tournament in the 60s and 70s and later was Ice Sports Forum filled with a haze so thick you could hardly see inducted into the Minnesota State High School ISI Fall Challenge the other end of the ice! As the skaters warmed League Coaches Hall of Fame and the Warroad up, it dissipated some, but the haze could be Hall of Fame. I have memories of my grandpa SHOWS & EXHIBITIONS seen hovering just above the glass and in the sharpening my skates on his sharpener in the AUGUST bleachers for the entirety of the game.” basement. To this day, the smell and sound of the skate blade hitting the grinding wheel Aug 8-Nov 16 ...... Roseville CA WHO KNEW? Skatetown Ice Arena make me think of him. My dad, Michael “I spent the majority of my adolescent years Skatetown Exhibitions Broderick, also played hockey. He even had (ages 8 to 15) living overseas in Penang, his dad as his coach for a few years and went DECEMBER Malaysia, where my parents taught at a small on to play semi-pro hockey for the Milwaukee international school.” 7-8 ...... Franklin Park IL Admirals. My brother and cousins also grew Franklin Park Ice Arena FAVORITE WAY TO RELAX up playing hockey – it’s definitely a ‘Broderick Holiday Recital 2019 “When time allows, I love to read! Other ways I thing!’ We attend the Minnesota State High JANUARY 2020 relax are taking a walk, sipping on an iced coffee School League Boy’s State Hockey Tournament (or a glass of wine) or getting a pedicure.” as a family each year.” 31 ...... Peapack Gladstone Essex Hunt Club Essex Hunt Club Synchro Showcase

44 FALL 2019 & Frozen Frog Productions and of Skating Directors Part 1. I was ISI DISTRICT UPDATES Boston Theater Company. It’s free surprised, honored and excited to to current ISI Professional members. receive the Arthur Goodfellow Award ISI Districts Updated to Reflect To register and for more details, visit for 2019. (Please see related article Current Membership Makeup chaleticerinks.com on pages 16-17.) The “Wind, Rain or Shine” ISI Austin Figure Skating Club hosted Competition will be held Sept. 20-22 the second consecutive year of the We recently updated the ISI districts District 6/7 at the Point Mallard Ice Complex Independence Open Competition. It to better reflect the geographical IN, MI, OH, KY, PA in Decatur, Alabama. Contact is nice to see this competition return makeup and trends of our current District Director Julie Goddard Heidi Parker for more information: after many years absence. membership. This results in a district [email protected] [email protected]. ICE at The Parks will host their 16th change for some of our members and, District 8/9 Annual ISI Open Competition, Sept. hopefully, better representation of their IL, KS, MO, MILWAUKEE METRO ISI DISTRICT 11 14 and 15. The Annual Holiday at the needs to the ISI Board of Directors. District Director Vicky Klinko-Osseland Parks will take place Dec. 14. Districts 5 and 18 have been combined [email protected] ARKANSAS, LOUISIANA, NEW MEXICO, OKLAHOMA, TEXAS th into a single district, as have Districts District 10 The rink hosted hosted their 16 season 6 and 7, 8 and 9, 13 and 14 and 16 IA, MN, NE, ND, SD, WI by Caroline Baker, District Director of summer figure skating camps. There and 17. In addition, Pennsylvania is District Director Jane Schaber Congratulations! For the second year were five weeks of skating camps, two no longer in District 2; it is now part [email protected] in a row, District 11 was honored weeks of High Level (Freestyle 5 & up), of the combined District 6 and 7, and District 11 with many awards and certificates two weeks of Low (Alpha-Delta) & Utah is now part of District 14. AR, LA, NM, OK, TX during the 2019 ISI 60th Anniversary Medium levels (Freestyle 1-4) and one week of Synchro Camp. Julie Stahl and Members in the affected districts District Director Caroline Baker Conference & Trade Show. Cathryn Karen Becker organize the Synchro should have been contacted by their [email protected] Tremewan & Dawn Crowder-Dudley, Camp Week. This year’s camp included new district director. (If you have not District 12 from Stars of Austin Figure Skating the beginner through advanced level, been contacted, please reach out CO, WY Club, Austin, Texas, were the 2019 Travel Team. The Travel Team was to your respective district director District Director Debbie Lane recipients of the District 11 Merit excited to share their enthusiasm and listed below.) New vice chairs will be [email protected] Award. They will receive their awards love of synchronized skating. appointed in these districts to help District 13/14 at the 2019 District 11 Seminar. with communications efforts. ID, MT, NORTHERN NV, NORTHERN Jana Petty, from ICE at The Parks, ICE at The Parks hosted their Annual New and updated social media sites CA, OR, UT, WA Arlington, Texas, tested and passed Summer Show on June 15. More are in the process of being created District Director Paige Scott the ISI University (ISIU) Certification than 150 skaters participated. Allen for these revised districts. In addition, [email protected] of Arena Management Part 2. Community Ice Rink hosted their new websites are being created for District 15 Shealene Nelson, from the Galleria Annual Summer Show on Aug. 3. all districts. These sites will have AZ, HI, SOUTHERN CA, SOUTHERN NV Ice Skating Center, Dallas, Texas, District 11 Seminar: Date and location a common look and feel, and we District Director Randy Winship tested and passed the Certification to be determined. are confident that this will help [email protected] our members stay connected with District 16/17 happenings throughout their areas. AK, International FREE FALL DISTRICT SEMINARS offering essential networking and career enhancement tools, are scheduled annually across the country for ISI DISTRICTS & CONTACTS District Director Cindy Solberg [email protected] current ISI Professional and Administrative members. District 1 Following are district seminar dates available at press time. For updates and MA, ME, NH, RI, VT ISI DISTRICT 5/18 more details, please watch skateisi.org/seminars or contact your ISI district District Director Alane Swiderski director, listed on this page (at left). [email protected] ALABAMA, FLORIDA, GEORGIA, District 2 MISSISSIPPI, NORTH CAROLINA, District 4 District 13/14 SOUTH CAROLINA, TENNESSEE NY Instructor Seminar Instructor Seminar District Director Robyn Bentley by Larry LaBorde Sunday, Sept. 22 Monday, Sept. 9, 8:30 a.m. - 4 p.m. [email protected] We have grown! Our little southern Bowie Ice Arena, Bowie, Md. Sprinker Recreation Center, Tacoma, Wash. District 3 piece of the ISI program has expanded District 5/18 METROPOLITAN NEW YORK, CT to include Florida! Our district is Sunday, Sept. 29 District 15 District Director Tiesha DiMaggio now comprised of Alabama, Florida, Ice Chalet, Knoxville, Tenn. In lieu of a fall seminar, we encour- [email protected] Georgia, Mississippi, North Carolina, age ISI Professional members to District 10 District 4 South Carolina, and Tennessee. attend the ISI Spring Conference Instructor Seminar DE, DC, MD, NJ, VA, WV March 23-24 at the Pasadena The Ice Chalet in Knoxville, Tenn., Sunday, Sept. 22, 8:30 a.m. - 3:30 p.m. District Director Christine Hotel. (Please see page 4.) will host an ISI Instructors Seminar Doug Woog Arena, St. Paul, Minn. Wilson Brinton from 8 a.m. to 4 p.m. on Sunday, Sept. District 16/17 [email protected] District 12 29. Six PSA credits are available. Instructor Seminar Instructor and Manager Seminars District 5/18 Featured presenters are Gerry and Sept. 13-14 Friday, Sept. 27 AL, FL, GA, MS, NC, SC, TN Debbie Lane of South Suburban Harry J. McDonald Center, South Suburban Ice Arena, District Director Larry LaBorde Ice Arena in Centennial, Colorado, Alaska [email protected] and Elin Schran, founder of IceFlow Centennial, Colo.

FALL 2019 45 ISIAI EDUCATION FOUNDATION

ROBYN L. BENTLEY-GRAHAM, CAE ISIA Education Foundation Secretary

Auction Raises Over $5K for Skater Scholarships 2019 ISIAEF Scholarship Recipients N BEHALF OF the ISIA Education Foundation (ISIAEF) Fundraising/ The ISIA Education Foundation awarded three Auction Committee, I’d like to thank the following donors who contributed scholarships for the upcoming 2019-2020 items to our auction at the ISI 60th Anniversary Conference & Trade Show, school year. Recipients were announced at O th which raised over $5,000 for our scholarship fund: (Thank you to those who bid the ISI 60 Anniversary Conference & Trade on items as well.) Show in June and official presentations to the scholars were conducted at the ISI Benefit • Accent Refrigeration • North East Ice Skating Show during ISI World Recreational Team • Becker Arena Products Managers Association (NEISMA) Championships in July at St. Peter’s Rec-Plex • Champion Cords • Pam Smith — PJs 4 Skates in St. Peter’s, Mo. Each winner will receive • Chicago Cubs • Professional Skaters $5,000 over a period of four years of study. • Christine Wilson Brinton Association (PSA) • Frank J. Zamboni & Co., Inc. • Riedell Shoes, Inc. Recipients are: • iCoachSkating.com • Robyn Bentley — Ice Hot Concepts • Jet Ice • Toni Friedland • Minnesota Ice Arena Manager’s • Wonderland of Ice Association (MIAMA)

Special Thanks Special thanks to the Metropolitan Ice Rink Manager’s Association (MIRMA) for sponsoring the anniversary celebration photo booth — a fun time was had Emily Lyon by all. Please share your photo memories on the ISI Conference Facebook page Hampton Roads IcePlex, Yorktown, Va. (ISIconference2019) if you haven’t already! Thank you to our auction co-chairs, Christine Wilson Brinton and Samantha Bentley, for all their hard work and dedication during the year to make this event a success. On behalf of the ISIA Education Foundation Fundraising/Committee, I’d like to thank the following donors who contributed to our scholarship fund since the Elizabeth Midey last issue of the ISI Edge: Sharper Edge Skating School, Concord, Mass. • Accent Refrigeration Systems • Mary Sullivan – Winterland • ISI District 1 Skating School

2020-21 Scholarship Applications Due Feb. 1 Coaches, managers and skating directors, please let your skaters know that applications for the 2020-21 academic year are due Feb. 1st (2020) and can be found on the ISIAEF website (isiafoundation.org). Kara Mueller Any questions regarding the scholarship process should be directed to ISIAEF Scholarship Chair Debbie Bowie Ice Arena, Bowie, MD Lane at [email protected] To view their profiles, please visit Tax-deductible donations to the foundation are welcome at any time. For more information, please isiafoundation.org. email: [email protected]. Donations can be made in honor or in memoriam, and are accepted via electronic payment directly on the ISIAEF website at isiafoundation.org. The ISIA Education Foundation has Internal Revenue Service 501(c) (3) status as a public, not-for-profit charitable organization and is registered with the Illinois Secretary of State as a not-for-profit organization.

isiaeducationfoundation @isiaeducationfoundation

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