______Patrick LORIN

QUARTERLY REPORT January-March 2011

TABLE OF CONTENTS

1. COMMERCIAL ...... 4 QUARTERLY ACTIVITIES ...... 5 DIAGRAM 1 ...... 7 DIAGRAM 2 ...... 7 DIAGRAM 3 ...... 8 DIAGRAM 4 ...... 8 2. OPERATION & MAINTENANCE ...... 9 2.1 WATER PRODUCTION ...... 10 1.PRODUCED WATER QUANTITY AND POTABLE WATER LOSSES ...... 11 DIAGRAMS – 5 ...... 11 WATER PRODUCTION & LOSSES TABLE-1 ...... 12 2. POTABLE WATER DISINFECTION ...... 16 QUARTERLY USE OF DISINFECTION MATERIALS TABLE – 2 ...... 16 3. ELECTRICITY CONSUMPTION & EXPENSES ...... 18 PUMPING STATIONS AND ELECTRICITY EQUIPMENT OPERATION, ELECTRICITY CONSUMPTION ...... 18 ELECTRICITY CONSUMPTION & EXPENSES DIAGRAM – 6 ...... 18 ELECTRICITY EXPENSES TABLE-3 ...... 19 ELECTRICITY CONSUMPTION TABLE-4 ...... 20 WATER DELIVERED THROUGH PUMPING AND CORRESPONDING ELECTICITY CONSUMPTION – TABLE 5 ...... 21 DIAGRAMS – 7,8 ...... 22 4. WATER METERS OPERATION AND SERVICE ...... 22 PROGRESS OF THE WATER METERS EQUIPMENT INSTALLATION BY THE AWS CJSC IN ITS MAINTENANCE AREA TABLE - 6, DIAGRAM – 9 ...... 23 2.2 WATER DISTRIBUTION...... 24 DISTRIBUTION DEPARTMENT ...... 25 5. REPAIRS OF DAMAGES, CAPITAL REPAIRS AND REHABILITATION OF SYSTEMS ...... 25 OPERATION AND MAINTENANCE OF WATER TRANSMISSION AND DISTRIBUTION SYSTEMS TABLE-7, DIAGRAM 10 ...... 26 NETWORK ANALYSIS TABLE – 8 ...... 27 DIAGRAMS – 11,12 ...... 27 2.3 WASTEWATER & SEWERAGE ...... 28 WASTEWATER DEPARTMENT ...... 29 6. WASTEWATER COLLECTION SYSTEMS ...... 29 MAINTENANCE OF WASTEWATER COLLECTION SYSTEMS TABLE-9 ...... 31 DIAGRAMS – 13,14 ...... 32 NETWORK ANALYSIS TABLE -10 ...... 33 DIAGRAMS – 15,16 ...... 33 2.4 SPECIAL WORKS ...... 34

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QUARTERLY REPORT January-March 2011

3. TECHNICAL ...... 37 3.1 TECHNICAL BLOCK ...... 38 3.2 MANAGEMENT OF COMPANY’S ASSETS ...... 45 3.3 WATER QUALITY CONTROL ...... 49 POTABLE WATER INVESTIGATION IN QUARTER I, 2011 – TABLE 11 ...... 50 REPORTS ON NATURAL RESOURCE UTILIZATION ...... 52 THE AMOUNTS OF NATURAL RESOURCE UTILIZATION AND ECOLOGICAL FEES PER SECTOR OF THE REGIONAL BRANCHES TABLE-12 ...... 52 3.4 COMPANY’S SERVICES ...... 53 INFORMATION ABOUT PROCUREMENT WITHIN AWSC BUDGET, Q I, YEAR 2011 TABLE – 13 ...... 54 TRANSPORTATION ...... 55 4. QUALITY, SAFETY & ENVIRONMENT ...... 56 REPORT ON THE ACTIVITIES IMPLEMENTED BY THE QUALITY, SAFETY AND ENVIRONMENT DEPARTMENT IN THE I QUARTER OF 2011 ...... 57 5.ADMINISTRATION ...... 62 5.1 FINANCE & ACCOUNT ...... 63 SUBSIDY TABLE-14 ...... 64 INFORMATION CONCERNING INCOMES AND EXPENSES OF AWS CJSC IN I QUARTER, 2011 TABLE-15 ...... 65 CAHS FLOW– DIAGRAM 18 ...... 66 5.2 HUMAN RESOURCES ...... 67 NUMBER OF EMPLOYEES DIAGRAM 19 ...... 68 LABOR TURNOVER DIAGRAM 20 ...... 68 5.3 TRAINING & DEVELOPMENT ...... 70 TRAINING AND DEVELOPMENT DIVISION...... 71 TABLE - 16 ...... 72 5.4 LEGAL & INSURANCE ...... 73 6. PROJECTS ...... 75 6. 1 W B ...... 76 PHYSICAL IMPLEMENTATION OF WORKS, TABLE 17 ...... 78 SEE ALSO ATTACHED TABLE-18 ...... 79 6.2 A D B ...... 80 PHYSICAL IMPLEMENTATION OF WORKS TABLE-19 ...... 82 LIST OF SIGNED CONTRACTS TABLE 20 ...... 83 LIST OF EXTENDED CONTRACTS TABLE 21 ...... 83 TABLE 22 LIST OF FINALIZED CONTRACTS ...... 84 TABLE-23 ...... 84 6.3 E B R D ...... 85 7. PUBLIC RELATIONS ...... 87 8. INDICATORS ...... 92 INDICATORS RECAPITULATION – TABLE 12 (INDICATORS 1-25) ...... 93

3

QUARTERLY REPORT January-March 2011

1. COMMERCIAL

4

QUARTERLY REPORT January-March 2011

QUARTERLY ACTIVITIES

G e n e r a l

We have serious improvements in the I quarter of 2011.

Customers’ awareness actions are ongoing through:

. individual envelopes provided to the Customers are provided with 1 year service provision balance,

. periodical TV announcements and reminders.

In January-March 2011 the Customers of Hrazdan, Yeghegnadzor, Vayq and Jermuk Sectors were notified. The results, no doubt, are satisfactory in these Sectors. The number of the Customers, whose consumption and payment figures are similar, has increased (instead of fixed or symbolic payments in the past).

Meantime through this method relationship with the Customers are clarified (debts, signature of a new contract, development of debts payment schedule, etc.). The program is productive and will be implemented in all the Sectors.

By the means of the Company Interrogation Program of Customers, which have not been paying fotr one year, is under implementation (about 16000 Customers). The aim is to clarify the reason of not paying. The activities are ongoing and the results will be presented in the next Report.

Meantime, the list of not paying Customers has been sent to the Governor's Office and interference of Municipal Bodies is expected.

Straggle against illegal connections

This is a process which is continuouse and is a part of daily Commercial activities. During the I quarter of 2 011 351 different cases of violation have been registered equal to AMD 6 683 thousand.

Special attention is given to the resident-customers with low consumption (0-3 m3), with high risk of unmeasured water quantity. The lists of the Customers are separated and random visits are implemented.

5

QUARTERLY REPORT January-March 2011

Water Meter installation

During the I Quarter of 2011 2 575 water meters (including the new Customers and replaced water meters) have been installed. In general the result is satisfactory. It should be mentioned that there still are customers who prefer paying for the consumed water by normative method (mainly multi-storey building resident-customers with 1 person registered – 5 249 customers). This is more difficult situation, as the water meters are installed by the Customers and are considered as the property of the Customer.

A lot of activities have been implemented in the sphere of replacement of the old water meters with the new high quality ones.

Special attention is given to the issue of transfer of the water meter outside of the territory of the Customer (private houses Customers and legal entities). The purpose is avoiding of bypass lines.

Payments

Level of Payments is also increasing each month. It is due to the implemented activities. Number of Customers paying each month has also increased.

N u m b e r o f p a y m e n t s 2009 2010 2011 150 000

140 000 136 295 141 079 129 895 135 939 134 748 134 813 135 487 135 800 130 000 133 283 132 762 132 339 133 645 129 125 129 611 126 756 119 828 126 436 125 353 120 000 123 308 121 135 121 763 122 085 121 620 110 000 107 805 105 239 100 000 100 877 96 733 90 000

80 000

70 000 Number of Customers receiving services : around 170 000

60 000

During the I quarter of 2011 payment for the billing was equal to AMD 859.0 mln. instead of AMD 829.0 mln. for the same period of 2010.

Also see below

Diagrams 1-4 6

QUARTERLY REPORT January-March 2011

DIAGRAM 1

Billing & Revenue collection (Collection n, Billing n-1) Billing Revenue Collection

400 360 347 357 353 350 329 327 326 301 327 340 300 278 323 274 250 259 262 259 242 200 196 179

150 MillionsAMD

100

85 50

0 01/05 12/05 12/06 12/07 12/08 12.09 12.10 01.11 02.11 03.11

DIAGRAM 2

Billing, collection and ratio % Billing Revenue Collection Ratio for customers with water meters 4 000 130%

3 500 3 417 120%

111% 3 227 3 000 110% 2 808 101% 101% 101% 106% 2 500 100% 98% 2 528 2 104 96% 2 000 1 867 2 073 90% 1 731 89% 1 850 87% 1 500 1 711 80%

1 211 MillionsAMD 1 242 1 000 819 70% 66% 547 785 500 272 60% 72 488 48 238 0 50% 01/05 12/05 12/06 12/07 12/08 12.09 12.10 01.11 02.11 03.11

7

QUARTERLY REPORT January-March 2011

DIAGRAM 3

Cummulative billing & collection Billing Revenue Collection

5 000 4 624

4 500 4 183 4033 3 797 4 000 3 626 3 432 3 268 3 220 3388 3 500

3 000 2 683 2 443 2 308 2 500 2 135 1 834

Millions AMD Millions 1 599 2 000 1 593

1 500 972 859 1 000

500

0 2003 2004 2005 2006 2007 2008 2009 2010 as of 01.04.2011

DIAGRAM 4

BILLING PAYMENTS IN AWSC

2004 2005 2006 2007 2008 2009 2010 2011

357 360 Pic due to the payment of budget organizations for 3 340 353 months 326 320 300 280 260 260 New tariff from: 240 1st April 2009 243 220

200 196 mln.AMD 180 179 160 140 141 120 Management Contract started date: New tariff from: 100 19th October 2004 1st May 2005 80

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QUARTERLY REPORT January-March 2011

2. OPERATION & MAINTENANCE

9

QUARTERLY REPORT January-March 2011

2.1 WATER PRODUCTION

10

QUARTERLY REPORT January-March 2011

PRODUCTION DEPARTMENT

1.PRODUCED WATER QUANTITY AND POTABLE WATER LOSSES

In the I quarter of 2011 the quantity of produced water was 38 097 thousand m3 (by gravity - 24 815 thousand m3, mechanical – 13 282 thousand m3).

In the I quarter potable water actual loss was equal to 84.5%, which was 2.8% less than in the I Quarter of 2010.

In the result of tight cooperation of “Jrar” water production units, operating in the Production Department and RBs of the Company, under winter conditions it became possible to avoid big damages in the water supply facilities and to ensure natural process of produced and supplied water volumes.

DIAGRAMS – 5

W A T E R P R O D U C T I O N 45 000 40 000 35 000 30 000 25 000 20 000 15 000 10 000 5 000 - January February March I Quarter Dilivered through pumps 4 710 4 155 4 417 13 282 Graviti 8 339 7 803 8 673 24 814 Total 13 049 11 958 13 090 38 096

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QUARTERLY REPORT January-March 2011

WATER PRODUCTION & LOSSES TABLE-1

WATER PRODUCTION WATER DELIVERED UN-ACCOUTED FOR WATER

/thousand m3/ /thousand m3/

Name of Source

N January February March I Quarter (pumping station) water water water water

SECTORS thous thous thous thous

Iquart Iquart March

March 3 losses 3 losses 3 losses 3 losses

January January

SUBSECTORS m m m m February February % % % % 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 NORTH-WEST REGION

Makravan - 4 p/s 579,8 532,1 587,0 1698,9 107,8 112,9 109,7 330,4 672,8 86,2 592,3 84,0 664,7 85,8 1929,9 85,4

16,0 14,0 16,0 46,0 Bujakan s.

Aramus p/s 138,3 126,0 136,5 400,8

Abovyan 46,5 33,2 34,9 114,6 Akunq p/s

1 Total 780,6 705,2 774,4 2260,3 107,8 112,9 109,7 330,4 672,8 86,2 592,3 84,0 664,7 85,8 1929,9 85,4 Abovyan Byuregavan Nurnus s. 79,0 74,5 81,0 234,5 23,8 24,6 26,6 74,9 55,2 69,9 50,0 67,0 54,4 67,2 159,6 68,1

Total 79,0 74,5 81,0 234,5 23,8 24,6 26,6 74,9 55,2 69,9 50,0 67,0 54,4 67,2 159,6 68,1

Total 859,6 779,7 855,4 2494,8 131,6 137,5 136,3 405,3 728,0 84,7 642,3 82,4 719,2 84,1 2089,4 83,8

Solak p/s 22,3 15,1 16,7 54,1 76,8 71,0 67,6 215,5 345,4 81,8 294,6 80,6 302,6 81,7 942,5 81,4

90,9 76,7 76,4 244,0 Alapars s. Makravan-4 - 267,8 241,9 241,0 750,7

2 Abovyan main

Charencavan Gyumush s. 34,8 26,6 29,5 90,9 Charencavan 6,4 5,3 6,6 18,3 Fantan b-h Total 422,2 365,6 370,2 1158,0 76,8 71,0 67,6 215,5 345,4 81,8 294,6 80,6 302,6 81,7 942,5 81,4

Makravan-2 p/s 80,1 68,6 69,3 218,0 30,6 20,4 17,8 68,7 62,7 67,2 55,2 73,1 58,3 76,6 176,2 71,9

10,7 7,0 6,7 24,4 Tegenis s.

2,5 0,0 0,0 2,5

Tsaghkadzor Ulashik WCS

Total 93,3 75,6 76,0 244,9 30,6 20,4 17,8 68,7 62,7 67,2 55,2 73,1 58,3 76,6 176,2 71,9 Makravan-4 - 3 120,5 96,8 120,5 337,8 80,2 74,4 75,5 230,1 1164,5 93,6 1004,5 93,1 1031,2 93,2 3200,1 93,3 Hrazdan Abovyan main 733,7 628,8 601,8 1964,3 Solak p/s

Hrazdan 390,5 353,3 384,3 1128,1 Makravan 2-3 p/s Total 1244,7 1078,9 1106,6 3430,2 80,2 74,4 75,5 230,1 1164,5 93,6 1004,5 93,1 1031,2 93,2 3200,1 93,3

Total 1338,0 1154,5 1182,6 3675,1 110,8 94,8 93,2 298,8 1227,2 91,7 1059,7 91,8 1089,4 92,1 3376,3 91,9

Golovino WCS 60,0 53,0 67,0 180,0 36,8 35,0 34,5 106,2 158,2 81,1 148,1 80,9 161,5 82,4 467,8 81,5

Florovi Balka

104,0 100,0 95,0 299,0 WCS 28,0 27,0 31,0 86,0

Bldan WCS Dilijan 4 Dilijan 2,0 2,0 2,0 6,0 Shamakhyan s. 1,0 1,0 1,0 3,0 Jiliut Tala s. Total 195,0 183,0 196,0 574,0 36,8 35,0 34,5 106,2 158,2 81,1 148,1 80,9 161,5 82,4 467,8 81,5

Qarqarut s. 19,5 26,4 60,2 106,1 38,7 36,4 37,0 112,1 145,2 79,0 101,1 73,5 163,1 81,5 409,4 78,5

58,9 36,3 37,4 132,6 Spitak dzur s. 40,2 24,2 38,8 103,2 Getahovit s. 17,9 13,2 22,6 53,7 Anapat s. 22,2 19,7 24,4 66,3 Ijevan Khozmarag s. 6,4 5,7 6,4 18,5 p/s

Ijevan 8,0 7,2 4,9 20,1 5 Jri dzor s. 5,4 4,8 5,4 15,6 Gmbet s. 5,4 0,0 0,0 5,4 Azatamut s. Total 183,9 137,5 200,1 521,5 38,7 36,4 37,0 112,1 145,2 79,0 101,1 73,5 163,1 81,5 409,4 78,5 Berd WTP 48,0 52,0 75,0 175,0 17,6 15,8 14,9 48,3 50,4 74,1 58,2 78,7 64,1 81,2 172,8 78,2 Berd 20,0 22,0 4,0 46,0 Sharapey s. Total 68,0 74,0 79,0 221,0 17,6 15,8 14,9 48,3 50,4 74,1 58,2 78,7 64,1 81,2 172,8 78,2 Total 251,9 211,5 279,1 742,5 56,3 52,2 51,9 160,3 195,6 77,6 159,3 75,3 227,3 81,4 582,2 78,4

12

QUARTERLY REPORT January-March 2011

WATER PRODUCTION WATER DELIVERED UN-ACCOUTED FOR WATER

/thousand m3/ /thousand m3/

Name of Source

N January February March I Quarter (pumping station) water water water water

SECTORS thous thous thous thous

Iquart Iquart March

March 3 losses 3 losses 3 losses 3 losses

January January

SUBSECTORS m m m m February February % % % % 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Berdavan b-h 37,0 29,2 35,8 102,0 14,9 12,9 13,9 41,7 57,7 79,5 46,3 78,2 57,9 80,6 161,9 79,5 31,6 27,0 33,3 91,9 Ayrumi p/s 3,0 2,0 1,7 6,7 Noyembery Srocahanq s.

an 0,0 0,0 0,0 0,0 Gij sari s. 0,5 0,5 0,5 1,5 Spitakashen s. 6 0,5 0,5 0,5 1,5

Varar agbyur s. Alaverdi Total 72,6 59,2 71,8 203,6 14,9 12,9 13,9 41,7 57,7 79,5 46,3 78,2 57,9 80,6 161,9 79,5 Lori berd s, 469,5 435,5 642,0 1547,0 42,6 48,0 45,0 135,6 587,6 93,2 544,7 91,9 771,0 94,5 1903,3 93,4 Alaverdi 160,7 157,2 174,0 491,9 Agarak s. Total 630,2 592,7 816,0 2038,9 42,6 48,0 45,0 135,6 587,6 93,2 544,7 91,9 771,0 94,5 1903,3 93,4 Total 702,8 651,9 887,8 2242,5 57,4 60,9 58,9 177,3 645,4 91,8 591,1 90,7 828,9 93,4 2065,3 92,1 Chakhkali s. 59,0 58,0 57,0 174,0 31,8 31,2 33,1 96,0 166,3 83,9 164,6 84,1 162,1 83,1 493,0 83,7

71,2 70,8 70,0 212,0 Jrashen b-h 57,0 56,5 58,0 171,5 Nalband b-h Spitak 7,7 7,6 7,2 22,5 Ghazanchi s, 3,2 2,8 3,0 9,0 Spitak b-h

Total 198,1 195,7 195,2 589,0 31,8 31,2 33,1 96,0 166,3 83,9 164,6 84,1 162,1 83,1 493,0 83,7 Gyulidar s, 5,0 5,0 5,0 15,0 35,6 35,5 38,7 109,8 298,4 89,3 328,5 90,3 345,4 89,9 972,3 89,9

134,0 188,0 189,1 511,1 7 Stepanavan Getavan p/s

Stepanavan 195,0 171,0 190,0 556,0 Novoseltsovo s, Total 334,0 364,0 384,1 1082,1 35,6 35,5 38,7 109,8 298,4 89,3 328,5 90,3 345,4 89,9 972,3 89,9 Novoseltsovo p/s 30,0 33,0 42,0 105,0 36,9 33,9 28,5 99,3 56,8 60,6 56,0 62,3 79,9 73,7 192,7 66,0 43,2 38,2 34,3 115,7 Tashir Sevaberd s. 20,5 18,7 32,1 71,3 Katnakhbyur s. Total 93,7 89,9 108,4 292,0 36,9 33,9 28,5 99,3 56,8 60,6 56,0 62,3 79,9 73,7 192,7 66,0 Total 625,8 649,6 687,7 1963,1 104,3 100,6 100,3 305,2 521,5 83,3 549,1 84,5 587,4 85,4 1657,9 84,5 MAIN TOTAL 4395,3 3995,9 4458,8 12850,0 574,0 551,8 542,6 1668,5 3821,3 86,9 3444,1 86,2 3916,2 87,8 11181,6 87,0

CENTER-WEST REGION

Masis c. Araratyan 1,2 p/s 285,5 235,0 396,9 917,4 56,0 52,5 56,0 164,6 229,5 80,4 182,5 77,6 340,9 85,9 752,8 82,1

Total 285,5 235,0 396,9 917,4 56,0 52,5 56,0 164,6 229,5 80,4 182,5 77,6 340,9 85,9 752,8 82,1

Araratyan 1,2 p/s 349,0 287,0 195,7 831,7 1 Masis v. 46,7 46,7 58,0 151,3 340,5 87,9 265,7 85,1 167,7 74,3 773,9 83,6 Yerevan Djur 38,2 25,4 29,9 93,5 Total 387,2 312,4 225,6 925,2 46,7 46,7 58,0 151,3 340,5 87,9 265,7 85,1 167,7 74,3 773,9 83,6 Total 672,7 547,4 622,5 1842,6 102,7 99,2 114,0 315,9 570,0 84,7 448,2 81,9 508,6 81,7 1526,7 82,9

Ghazaravani b-h 3,6 3,1 3,3 10,0

Bazmagbyur 3 s. 1,2 0,0 0,0 1,2 805,0 840,0 902,0 2547,0 202,1 195,4 203,9 601,4 663,8 76,7 699,4 78,2 752,4 78,7 2115,6 77,9 Ghazaravani s.

2 Echmiadzin Echmiadzin Artameti p/s 6 6 5 16 Kozdasheni p/s 9,2 7,0 1,5 17,7 46,9 44,7 49,5 141,1

Total

Artashati b-h 865,9 894,8 956,3 2717,0 202,1 195,4 203,9 601,4 663,8 76,7 699,4 78,2 752,4 78,7 2115,6 77,9 37,6 29,9 16,6 84,1 Garni s. 159,5 152,6 159,9 472,0 676,1 80,9 705,3 82,2 722,8 81,9 2104,1 81,7

3 Artashat

Artashat Gay-Haykashen s. 798,0 828,0 866,0 2492,0 Total 835,6 857,9 882,6 2576,1 159,5 152,6 159,9 472,0 676,1 80,9 705,3 82,2 722,8 81,9 2104,1 81,7 Garni s. 256,0 224,0 226,0 706,0 109,8 116,3 117,0 343,1 202,2 64,8 199,2 63,1 201,1 63,2 602,6 63,7

Jermanis s. 56,0 91,5 92,1 239,6

Total 312,0 315,5 318,1 945,6 109,8 116,3 117,0 343,1 202,2 64,8 199,2 63,1 201,1 63,2 602,6 63,7

4 Vedi Ararat Garni s. 145,0 138,0 154,0 437,0 44,5 56,6 33,2 134,3 100,5 69,3 81,4 59,0 120,8 78,4 302,7 69,3 Total 145,0 138,0 154,0 437,0 44,5 56,6 33,2 134,3 100,5 69,3 81,4 59,0 120,8 78,4 302,7 69,3 Total 457,0 453,5 472,1 1382,6 154,3 172,9 150,2 477,4 302,7 66,2 280,6 61,9 321,9 68,2 905,2 65,5

13

QUARTERLY REPORT January-March 2011

WATER PRODUCTION WATER DELIVERED UN-ACCOUTED FOR WATER

/thousand m3/ /thousand m3/

Name of Source

N January February March I Quarter (pumping station) water water water water

SECTORS thous thous thous thous

Iquart Iquart March

March 3 losses 3 losses 3 losses 3 losses

January January

SUBSECTORS m m m m February February % % % % 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Artik reservoir 107,1 92,5 107,1 306,7 Artik Mantash 69,7 75,2 63,7 208,6 332,1 82,7 283,4 79,0 338,1 84,1 953,6 82,1 294,6 266,1 294,6 855,3 reservoir Total 401,8 358,6 401,8 1162,1 69,7 75,2 63,7 208,6 332,1 82,7 283,4 79,0 338,1 84,1 953,6 82,1 Zovasar s. 11,5 26,5 26,8 64,8 Talin Jinj Akner s. 30,0 30,2 29,6 89,8 31,6 51,3 39,9 57,0 40,5 57,7 112,0 55,5 Kentagbyur s., N 50,1 43,6 43,3 137,0 809 s.

Total 61,6 70,1 70,1 201,8 30,0 30,2 29,6 89,8 31,6 51,3 39,9 57,0 40,5 57,7 112,0 55,5

Dagdzutner s. 16,6 22,9 25,4 64,9

5 Artik Sari s. 4,0 5,2 5,7 14,9

Ghazanchi s. 16,8 18,6 24,0 59,4

Lusagbyur s. 3,5 4,3 4,7 12,5 14,7 12,9 13,4 41,0 34,8 70,3 47,8 78,7 58,1 81,3 140,7 77,4

Zuygaghbyur s. 0,0 0,0 0,0 0,0 Ashotsk Gazanchi s. 4,2 5,0 5,9 15,1 Dzragacneri s. 0,0 0,0 0,0 0,0 Bavra b-h 4,4 4,7 5,8 14,9 Total 49,5 60,7 71,5 181,7 14,7 12,9 13,4 41,0 34,8 70,3 47,8 78,7 58,1 81,3 140,7 77,4

Total 512,9 489,4 543,3 1545,6 114,3 118,2 106,7 339,4 398,6 77,7 371,1 75,8 436,6 80,4 1206,3 78,0 Karbi b-h 108,3 105,0 98,9 312,2 Artak p/s 2,5 0,0 0,0 2,5 Artashavan s. 185,7 113,5 114,5 413,7

Sagmusavan s. 57,0 77,0 86,0 220,0 Wosketas s. 9,5 9,5 10,5 29,5 108,0 102,9 107,9 318,8 531,1 83,1 461,4 81,8 492,8 82,0 1485,3 82,3

Ashtarak Bazmagbyur b-h 2,6 0,0 0,0 2,6

Kazaravan b-h 8,5 7,3 7,8 23,6 Bazmagbyur-3 s. 6 265,0 252,0 283,0 800,0 Ashtarak Kazaravan s Total 639,1 564,3 600,7 1804,1 108,0 102,9 107,9 318,8 531,1 83,1 461,4 81,8 492,8 82,0 1485,3 82,3 Ortachit s.

18,0 18,0 19,0 55,0 18,1 16,4 16,2 50,7 80,1 81,6 66,4 80,2 72,0 81,7 218,4 81,2 Geghagzor s.

Aparan 18,1 16,4 16,2 50,7 80,1 81,6 66,4 80,2 72,0 81,7 218,4 81,2 80,2 64,8 69,1 214,1 Eznak p/s

Total 98,2 82,8 88,1 269,1 18,1 16,4 16,2 50,7 80,1 81,6 66,4 80,2 72,0 81,7 218,4 81,2 Total 737,4 647,1 688,8 2073,2 126,1 119,3 124,1 369,5 611,3 82,9 527,8 81,6 564,7 82,0 1703,8 82,2

MAIN TOTAL 4081,4 3890,0 4165,7 12137,1 858,9 857,6 858,8 2575,5 3222,5 79,0 3032,3 78,0 3307,0 79,4 9561,8 78,8

SOUTH REGION

Sarnagbyur s. 26,0 24,2 26,8 77,0 9,3 9,4 9,7 28,4 16,7 64,2 14,8 61,2 17,1 63,8 48,6 63,1 Eghegnadz Qarasun s. 47,1 44,0 46,1 137,2 8,9 8,9 9,3 27,1 38,2 81,1 35,1 79,8 36,8 79,8 110,1 80,2

or s. 64,9 60,8 70,1 195,8 10,3 11,3 11,3 32,9 54,6 84,1 49,5 81,4 58,8 83,9 162,9 83,2 Total 138,0 129,0 143,0 410,0 28,5 29,6 30,3 88,4 109,5 79,3 99,4 77,1 112,7 78,8 321,6 78,4 1 Vayk Bazmagbyur s. 198,0 194,0 215,0 607,0 20,7 23,4 21,6 65,7 177,3 89,5 170,6 87,9 193,5 90,0 541,4 89,2 198,0 194,0 215,0 607,0 20,7 23,4 21,6 65,7 177,3 89,5 170,6 87,9 193,5 90,0 541,4 89,2

Eghegnadzor Total Jermuk Jrasar s. 81,7 63,7 71,8 217,2 16,9 18,8 13,6 49,3 64,8 79,3 44,9 70,5 58,2 81,0 167,9 77,3 Total 81,7 63,7 71,8 217,2 16,9 18,8 13,6 49,3 64,8 79,3 44,9 70,5 58,2 81,0 167,9 77,3

Total 417,7 386,7 429,8 1234,2 66,2 71,8 65,5 203,5 351,5 84,2 314,9 81,4 364,3 84,8 1030,7 83,5

Shaqe s. 125,1 122,1 140,1 387,3 43,9 48,1 49,4 141,4 81,2 64,9 74,0 60,6 90,7 64,7 245,9 63,5 Mukhutyan s. 41,5 41,6 43,0 126,1 4,3 4,0 5,0 13,3 37,2 89,6 37,6 90,4 38,0 88,4 112,8 89,5

2 Sisyan Sisyan Zor - zor s. 8,4 8,3 12,9 29,6 0,6 0,6 0,6 1,8 7,8 92,9 7,7 92,8 12,3 95,3 27,8 93,9 Total 175,0 172,0 196,0 543,0 48,8 52,7 55,0 156,5 126,2 72,1 119,3 69,4 141,0 71,9 386,5 71,2

14

QUARTERLY REPORT January-March 2011

WATER PRODUCTION WATER DELIVERED UN-ACCOUTED FOR WATER

/thousand m3/ /thousand m3/

Name of Source

N January February March I Quarter (pumping station) water water water water

SECTORS thous thous thous thous

Iquart Iquart March

March 3 losses 3 losses 3 losses 3 losses

January January

SUBSECTORS m m m m February February % % % %

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20

Akner s. 190,2 175,6 182,7 548,5 24,7 23,4 24,5 72,6 165,5 87,0 152,2 86,7 158,3 86,6 476,0 86,8 Goris 3 Goris Mukhutyan s. 379,8 351,4 353,3 1084,5 45,8 41,4 43,2 130,4 334,0 87,9 310,0 88,2 310,1 87,8 954,1 88,0 Total 570,0 527,0 536,0 1633,0 70,5 64,8 67,7 203,0 499,5 87,6 462,2 87,7 468,3 87,4 1430,0 87,6 Geghi s, 45,8 38,2 44,9 128,9 7,6 7,4 8,0 23,0 38,2 83,4 30,8 80,6 36,9 82,2 105,9 82,2

Surin kap s. 24,5 20,4 23,7 68,6 8,0 7,8 8,4 24,2 16,5 67,3 12,6 61,8 15,3 64,6 44,4 64,7 Geghi WCS 1080,5 902,0 1049,2 3031,7 69,7 67,7 73,5 210,9 1010,8 93,5 834,3 92,5 975,7 93,0 2820,8 93,0

Kapan Chanakhchi WCS 165,3 137,9 161,1 464,3 19,8 19,5 20,0 59,3 145,5 88,0 118,4 85,9 141,1 87,6 405,0 87,2

Vachagan WCS 3,9 3,5 3,0 10,4 3,6 3,4 3,0 10,0 0,3 8 0,1 2,9 0,0 0,0 0,4 3,8

4 Total 1320,0 1102,0 1281,9 3703,9 108,7 105,8 112,9 327,4 1211,3 91,8 996,2 90,4 1169,0 91,2 3376,5 91,2 Kapan 164,0 161,0 170,0 495,0 62,1 66,1 72,9 201,1 101,9 62,1 94,9 58,9 97,1 57,1 293,9 59,4 Agarak WCS Setenc s. 27,0 18,0 26,0 71,0 10,6 3,9 4,9 19,4 16,4 60,7 14,1 78,3 21,1 81,2 51,6 72,7

Mghri Megri WCS 149,0 149,0 152,0 450,0 9,7 6,9 5,7 22,3 139,3 93,5 142,1 95,4 146,3 96,3 427,7 95,0 Total 340,0 328,0 348,0 1016,0 82,4 76,9 83,5 242,8 257,6 75,8 251,1 76,6 264,5 76,0 773,2 76,1 Total 1660,0 1430,0 1629,9 4719,9 191,1 182,7 196,4 570,2 1468,9 88,5 1247,3 87,2 1433,5 87,9 4149,7 87,9

Dzknget s. 0,1 0,0 0,0 0,1

Hatsarat p/s 96,0 92,0 81,6 269,6 43,9 38,5 44,9 127,3 317,9 87,9 279,4 87,9 300,5 87,0 897,9 87,6 Sevan

Lchashen b-h 265,7 225,9 263,8 755,4

Total 361,8 317,9 345,4 1025,1 43,9 38,5 44,9 127,3 317,9 87,9 279,4 87,9 300,5 87,0 897,9 87,6

5 Sevan Kushchinski s. 15,0 13,0 10,0 38,0 Chambarak 4,1 2,9 3,4 10,4 17,9 81,4 14,1 83,1 14,6 80,9 46,6 81,8 Taqa s. 7,0 4,0 8,0 19,0

Total 22,0 17,0 18,0 57,0 4,1 2,9 3,4 10,4 17,9 81,4 14,1 83,1 14,6 80,9 46,6 81,8 Total 383,8 334,9 363,4 1082,1 48,0 41,3 48,3 137,7 335,8 87,5 293,6 87,7 315,1 86,7 944,5 87,3 Akunq s. 160,8 150,0 155,7 466,5 St. Vardan s. 69,7 65,0 67,6 202,3 Vartenis 35,7 32,0 31,4 99,1 519,3 93,6 486,0 93,8 507,6 94,2 1512,9 93,9 Akner s. 161,7 150,9 156,7 469,3 Shat Jreq s. 162,8 152,1 159,0 473,9

Total 555,0 518,0 539,0 1612,0 35,7 32,0 31,4 99,1 519,3 93,6 486,0 93,8 507,6 94,2 1512,9 93,9

Tsakqari s. 129,6 122,0 136,8 388,4 Martuni 19,0 22,6 19,4 61,0 121,0 86,4 109,4 82,8 128,6 86,9 359,0 85,5 6 10,4 10,0 11,2 31,6 Gavar Hopoy var s. Total 140,0 132,0 148,0 420,0 19,0 22,6 19,4 61,0 121,0 86,4 109,4 82,8 128,6 86,9 359,0 85,5 Kaleri p/s

552,3 469,1 510,5 1531,9 Hatsarat p/s 75,6 81,6 76,0 233,2 595,3 88,7 489,7 85,7 547,0 87,8 1632,0 87,5

Sarukhan p/s 70,3 62,0 70,8 203,2 Gavar Gandzak b-h 48,3 40,2 41,6 130,1 Total 670,9 571,3 623,0 1865,2 75,6 81,6 76,0 233,2 595,3 88,7 489,7 85,7 547,0 87,8 1632,0 87,5 Total 1365,9 1221,3 1310,0 3897,2 130,20 136,2 126,7 393,24 1235,7 90,5 1085,1 88,8 1183,2 90,3 3504,0 89,9 MAIN TOTAL 4572,4 4071,9 4465,1 13109,4 554,8 549,5 559,7 1664,1 4017,6 87,9 3522,4 86,5 3905,4 87,5 11445,3 87,3

GRAND TOTAL 13049,1 11957,8 13089,6 38096,5 1987,7 1959,0 1961,1 5908,2 11061,4 84,8 9998,8 83,6 11128,5 85,0 32188,7 84,5

Notification` water supply system with installed operating bulk flow meter

15

QUARTERLY REPORT January-March 2011

2. POTABLE WATER DISINFECTION

Operation of Chlorination Stations and disinfection materials usage

During the I Quarter of 2011 12 831 kg of liquid chlorine and 5 024 kg of PC tablets were used for disinfection.

QUARTERLY USE OF DISINFECTION MATERIALS TABLE – 2

BALANCE in the BALANCE of the RECEIVED UTILIZED beginning of end of reporting quarter SECTORS AND reporting quarter N SUBSECTORS LIQUID Hypochlorite LIQUID Hypochlorite LIQUID Hypochlorite LIQUID Hypochlorite CHLORINE PILLS CHLORINE PILLS CHLORINE PILLS CHLORINE PILLS (kg) (kg) (kg) (kg) (kg) (kg) (kg) (kg) 1 2 3 4 5 6 7 8 9 10 NORTH-WEST 1 Abovyan 0 40 759 120 410 60 349 100 2 Bjureghavan 0 50 54 40 37 75 17 15 3 Hrazdan 777 0 802 120 1283 50 296 70 4 Tsaghkadzor 0 32 0 0 0 32 0 0 5 Charentsavan 60 0 169 80 139 45 90 35 6 Ijevan 50 24 316 280 77 304 289 0 7 Berd 0 60 111 120 20 180 91 0 8 Dilijan 95 80 381 0 285 74 191 6 9 Nojemberyan 0 0 58 180 6 120 52 60 10 Alaverdi 572 0 645 0 695 0 522 0 11 Stepanavan 41 23 110 80 110 65 41 38 12 Spitak 0 120 115 80 35 195 80 5 13 Tashir 50 50 112 80 105 105 57 25 TOTAL 1 645 479 3 632 1 180 3 202 1 305 2 075 354

CENTER-WEST 1 Artashat 507 0 1522 640 2026 640 3 0 2 Echmiatsin 546 0 1875 760 1721 760 700 0 3 Masis 110 0 736 360 820 315 26 45 4 Vedi 4 0 169 120 121 120 52 0 5 Ashtarak 35 0 843 240 283 190 595 50 6 Aparan 42 0 56 160 91 150 7 10 7 Artik 565 16 708 40 781 46 492 10 8 Talin 0 2 112 145 54 139 58 8 9 Ashotsk 0 20 0 210 0 175 0 55 TOTAL 1 809 38 6 021 2 675 5 897 2 535 1 933 178

16

QUARTERLY REPORT January-March 2011

BALANCE in the BALANCE of the RECEIVED UTILIZED beginning of end of reporting quarter SECTORS AND reporting quarter N SUBSECTORS LIQUID Hypochlorite LIQUID Hypochlorite LIQUID Hypochlorite LIQUID Hypochlorite CHLORINE PILLS CHLORINE PILLS CHLORINE PILLS CHLORINE PILLS (kg) (kg) (kg) (kg) (kg) (kg) (kg) (kg) 1 2 3 4 5 6 7 8 9 10 SOUTH 1 Egheghnadzor 0 0 110 80 0 80 110 0 2 Vayk 0 0 132 40 54 39 78 1 3 Jermuk 0 0 50 40 7 35 43 5 4 Sisian 0 0 127 40 64 40 63 0 5 Goris 0 0 723 40 680 0 43 40 6 Kapan 0 83 2 170 720 1 923 509 247 294 7 Meghri 1 45 222 120 74 138 149 27 8 Sevan 50 0 290 80 242 80 98 0 9 Gavar 0 13 1 343 80 533 35 810 58 10 Martuni 0 5 113 80 113 59 0 26 11 Vardenis 0 19 109 120 42 124 67 15 12 Chambarak 0 15 0 80 0 45 0 50 TOTAL 51 180 5 389 1 520 3 732 1 184 1 708 516

GRAND TOTAL 3 505 697 15 042 5 375 12 831 5 024 5 716 1 048

Remark* The information is presented based on operative data.

Preparatory activities on handing over of another 8 Chlorination Stations, operating with liquid chlorine, equipped with “ALLDOS” modern chlorination equipment, are ongoing.

In compliance with the required rules planned activities on liquid chlorine bottles walls thickness metering, sand cleaning and painting are ongoing.

During the I Quarter of 2011 supply of liquid chlorine from “Nairit Factory” CJSC to the Company was implemented only once with small quantities. Liquid chlorine procurement and potable water disinfection activities were organized on contractual basis by another supply Company.

17

QUARTERLY REPORT January-March 2011

3. ELECTRICITY CONSUMPTION & EXPENSES

Pumping Stations and electricity equipment operation, electricity consumption

Electricity consumption during the I Quarter of 2011 was 9,648 mln. Kvt/h or AMD 239,294 mln., which is less from the actual consumption of the I Quarter of 2010 for 1.151 mln. Kvt/h or 10.7%.

By the budget of the I Quarter of 2011 planned el. consumption should be equal to 9.913 mln. Kvt/h or AMD 246,357 mln. This means that consumption is 0.265 mln. Kvt/h - 2.7 % (AMD 7,063 mln. - 2.87 %) less than foreseen by the budget.

ELECTRICITY CONSUMPTION & EXPENSES DIAGRAM – 6

120 000 4500

4000 100 000 3500

80 000 3000

2500 60 000

1000AMD 2000 1000KWH

40 000 1500

1000 20 000 Cost 2011 Cost 2010 KWH 2011 KWH 2010 500

0

July

May

June

April

March

August

January

October

February

December

November September

18

QUARTERLY REPORT January-March 2011

ELECTRICITY EXPENSES TABLE-3

January February March Total 2011 Variation BUDGET ACTUAL BUDGET ACTUAL BUDGET ACTUAL BUDGET ACTUAL between total N S E C T O R S 2011 actual 1000 1000 1000 1000 1000 1000 1000 1000 and budget AMD AMD AMD AMD AMD AMD AMD AMD % 1 2 3 4 5 6 7 8 9 10 11

North-West R/B 48 647 45 746 43 227 41 766 43 555 45 291 135 429 132 802 -1,94 1 Abovyan 9 125 9 349 8 250 8 290 8 625 9 724 26 000 27 363 5,24 2 Bjureghavan 330 333 300 279 330 310 960 922 -3,99 3 Hrazdan 18 600 19 400 17 360 16 806 17 484 18 734 53 444 54 940 2,80 4 Tsaghkadzor 5 704 3 338 3 844 2 679 3 596 3 188 13 144 9 204 -29,97 5 Charaentsavan 5 289 5 284 4 773 4 706 5 031 4 652 15 093 14 641 -2,99 6 Ijevan 240 207 210 218 210 202 660 627 -4,98 7 Berd 165 125 150 155 120 105 435 385 -11,59 8 Nojemberyan 4 350 3 715 3 944 3 338 4 060 3 625 12 354 10 679 -13,56 9 Dilijan 795 660 690 666 705 666 2 190 1 992 -9,05 10 Stepanavan 3 200 2 101 3 100 2 867 2 900 2 909 9 200 7 878 -14,37 11 Spitak 210 138 180 147 180 134 570 419 -26,42 12 Tashir 504 1 001 336 1 453 224 911 1 064 3 365 216,22 13 Alaverdi 135 95 90 162 90 131 315 388 23,18

Center -West R/B 20 218 18 160 17 532 17 076 18 473 17 992 56 222 53 229 -5,32 1 Artashat 450 522 420 440 420 483 1 290 1 444 11,93 2 Vedi 56 138 45 106 54 91 155 336 116,89 3 Masis 7 973 7 239 7 378 7 208 7 735 7 831 23 086 22 277 -3,50 5 Ararat 30 138 30 106 30 91 90 336 273,78 6 Echmiatsin 3 731 3 817 3 014 3 186 3 301 3 056 10 045 10 059 0,14 7 Ashtarak 5 515 4 141 4 708 4 208 4 842 4 476 15 064 12 825 -14,86 8 Aparan 1 728 1 445 1 458 1 152 1 566 1 240 4 752 3 837 -19,25 9 Talin 90 118 60 87 60 109 210 313 49,19 10 Artik 120 115 90 129 120 139 330 383 15,91 11 Ashotsk 525 487 330 455 345 476 1 200 1 417 18,12

South R/B 17 204 17 936 15 933 15 432 16 719 16 722 49 855 50 091 0,47 1 Kapan 450 418 270 392 270 351 990 1 161 17,32 2 Meghri 89 334 59 280 83 233 230 847 267,90 3 Goris 90 121 60 84 75 65 225 270 20,13 4 Sisian 210 285 159 331 144 273 513 889 73,25 5 Egheghnadzor 36 85 30 77 27 23 93 185 99,10 6 Jermuk 63 84 51 81 42 74 156 239 53,27 7 Vayq 66 56 51 53 36 77 153 185 21,20 8 Gavar 11 475 11 169 10 838 9 789 11 475 10 616 33 788 31 573 -6,55 9 Sevan 4 620 5 247 4 340 4 237 4 480 4 892 13 440 14 376 6,96 10 Martuni 60 87 45 78 51 74 156 239 53,30 11 Vardenis 45 51 30 30 36 45 111 126 13,51

Administrative Building 1 985 1 454 1 824 1 068 1 042 651 4 851 3 173 -34,60 35 Administrative Building 1 985 1 454 1 824 1 068 1 042 651 4 851 3 173 -34,60 Total 88 053 83 297 78 516 75 341 79 789 80 656 246 357 239 294 -2,87

19

QUARTERLY REPORT January-March 2011

ELECTRICITY CONSUMPTION TABLE-4

Total January February March Total 2011 Variation Variation 2010 between of between N S E C T O R S ACT. BUDGET ACT. BUDGET ACT. BUDGET ACT. BUDGET ACT. year 2010 total 2011 and actual and 1000 1000 1000 1000 1000 1000 1000 1000 1000 KWH KWH KWH KWH KWH KWH KWH KWH KWH 2011% budget % 1 2 3 4 5 6 7 8 9 10 11 12 13

North-West R/B 5 355 1 941 1 826 1 727 1 681 1 738 1 741 5 405 5 247 -2,01 -2,91 1 Abovyan 1 053 365 379 330 337 345 387 1 040 1 103 4,81 6,08 2 Bjureghavan 33 11 12 10 11 11 12 32 35 7,43 10,43 3 Hrazdan 2 344 750 785 700 677 705 698 2 155 2 159 -7,86 0,21 4 Tsaghkadzor 353 230 136 155 109 145 116 530 360 1,97 -32,05 5 Charaentsavan 717 205 198 185 179 195 173 585 550 -23,28 -5,99 6 Ijevan 19 8 7 7 7 7 7 22 21 10,17 -4,40 7 Berd 16 6 4 5 5 4 4 15 13 -21,54 -11,59 8 Nojemberyan 370 150 128 136 115 140 130 426 373 0,86 -12,49 9 Dilijan 74 27 22 23 22 24 22 73 66 -10,03 -9,05 10 Stepanavan 304 160 104 155 144 145 146 460 394 29,53 -14,39 11 Spitak 15 7 5 6 5 6 4 19 14 -9,51 -26,42 12 Tashir 45 18 43 12 64 8 38 38 146 221,24 283,16 13 Alaverdi 12 5 3 3 5 3 4 11 13 4,47 23,18

Center -West R/B 2 938 776 708 677 662 712 702 2 165 2 072 -29,46 -4,29 1 Artashat 148 15 18 14 15 14 17 43 51 -65,73 18,27 2 Vedi 8 2 5 2 4 2 3 5 11 32,23 116,63 3 Masis 1 221 335 303 310 297 325 325 970 925 -24,30 -4,68 5 Ararat 8 1 5 1 4 1 3 3 11 32,54 273,33 6 Echmiatsin 484 130 138 105 116 115 112 350 366 -24,40 4,46 7 Ashtarak 822 205 159 175 159 180 169 560 487 -40,72 -13,01 8 Aparan 173 64 57 54 45 58 49 176 151 -12,71 -14,05 9 Talin 12 3 4 2 3 2 4 7 10 -10,88 49,19 10 Artik 12 4 4 3 4 4 5 11 13 9,44 15,91 11 Ashotsk 49 18 16 11 15 12 16 40 47 -3,67 18,12

South R/B 2 313 742 785 690 682 726 739 2158 2206 -4,60 2,24

1 Kapan 45 15 14 9 14 9 12 33 40 -10,61 21,69 2 Meghri 33 3 11 2 9 3 8 8 28 -13,62 261,77 3 Goris 13 3 4 2 3 3 2 8 9 -28,43 20,13 4 Sisian 35 7 10 5 12 5 10 17 33 -7,75 90,77 5 Egheghnadzor 5 1 3 1 3 1 1 3 6 35,50 99,10 6 Jermuk 8 2 3 2 3 1 2 5 8 2,18 53,27 7 Vayq 10 2 2 2 2 1 3 5 6 -38,09 21,20 8 Gavar 1 675 540 538 510 475 540 515 1 590 1 528 -8,81 -3,93 9 Sevan 476 165 195 155 159 160 182 480 536 12,46 11,61 10 Martuni 8 2 3 2 3 2 3 5 8 7,96 60,33 11 Vardenis 5 2 2 1 1 1 2 4 4 -21,55 13,51 12 Chambarak 0

Adm. Building 193 75 56 70 41 40 25 185 122 -36,62 -33,79 35 Adm. Building 193 75 56 70 41 40 25 185 122 -36,62 -33,79 Total 10 799 3 534 3 375 3 164 3 066 3 215 3 207 9 913 9 648 -10,7 -2,7

2 0

QUARTERLY REPORT January-March 2011

PS engines and electro-economic service was implemented by an expert company, which resulted in considerable decrease of damages of the pumps and engines. Considering the productivity of those activities in 2011 a Contract on deep wells engines maintenance was signed with an expert Company as well.

WATER DELIVERED THROUGH PUMPING AND CORRESPONDING ELECTICITY CONSUMPTION – Table 5

WATER DELIVERED ELECTRICITY ELECTRICITY N SUBSECTORS THROUGH PUMPING CONSUMPTION CONSUMPTION thousand m3/I quarter KWH/m3 KWH/I quarter

1 2 3 4 5 314,7 1,5 478,0 1 Ashtarak 214,1 0,6 132,6 2 Aparan 84,1 0,3 23,6 3 Artashat 196,1 0,8 155,0 4 Echmiadzin 2134,8 0,7 1410,2 5 Gavar 755,4 0,5 363,5 6 Sevan 105,0 1,2 122,3 7 Tashir 511,1 0,7 367,7 8 Stepanavan 193,9 1,9 370,4 9 Noyemberyan 9,0 0,5 4,5 10 Spitak 3302,7 0,3 975,6 11 Abovyan 313,9 1,1 347,1 12 Charentsavan

13 Hrazdan &Tsakhkadzor 3310,4 0,7 2320,4 18,5 0,7 13,6 15 Ijevan 1749,5 0,5 890,5 16 Masis 69,2 0,4 27,9 17 Ashotsk T O T A L 13 282 0,6 8 003

21

QUARTERLY REPORT January-March 2011

DIAGRAMS – 7,8

WATER DELIVERED THROUGH PUMPING AND CORRESPONDING ELECTRICITY CONSUMPTION 14 000,0 12 000,0 10 000,0 8 000,0 6 000,0 4 000,0 2 000,0 - January February March I Quarter Water 4 710,3 4 155,0 4 417,0 13 282,3 El. energy 2 793,5 2 528,7 2 681,0 8 003,2

ELECTRICAL CONSUMPTION KWH/m3 0,70 0,60 0,50 0,40 0,30 0,20 0,10 January February March I Quarter El. energy 0,59 0,61 0,61 0,60

4. WATER METERS OPERATION AND SERVICE

The main activities of Water Meter Division and RB corresponding employees during the I Quarter of 2011 was ensuring of safe operation of water meters, installed during winter period.

With the purpose to maintain uninterrupted water supply instead of dismantled water meters corresponding blank flanges were installed.

22

QUARTERLY REPORT January-March 2011

PROGRESS OF THE WATER METERS EQUIPMENT INSTALLATION BY THE AWS CJSC IN ITS MAINTENANCE AREA TABLE - 6, DIAGRAM – 9

WATER METERS REQUIRED & INSTALLED In entrance of Individual Bulk water Budget Other apartment apartment of Private houses Total Including meters organizations organizations

buildings building

SECTORS N

NAME

installed

condition

Installed in in Installed

Installed in Installed

requirements requirements requirements requirements requirements requirements requirements

Not working in

reporting quart

meters installed meters installed meters installed meters installed meters installed meters meters installed reporting month number number number number number number number number number number number number number number number number number 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 NORTH WEST 1 Abovyan 2 17 308 34 2 858 20 606 2 329 3 434 7 65 126 639 5 630 24 795 57 150 68 2 Charencavan - 9 178 18 1 775 8 863 1 123 2 884 11 61 103 347 3 190 12 182 105 137 30 3 Hrazdan 2 9 339 - 4 188 12 664 2 029 3 311 13 87 94 620 6 665 16 691 93 134 32 4 Dilijan 2 9 97 1 1 414 2 088 1 237 2 052 14 46 31 137 2 795 4 333 21 58 31 5 Ijevan 1 13 177 - 1 488 4 127 490 3 575 5 61 18 308 2 179 8 084 29 71 27 6 Stepanavan 1 48 148 34 1 085 3 856 2 507 8 013 - 73 5 261 3 746 12 285 45 - 52 84 7 Alaverdi 3 40 246 - 1 442 6 600 2 111 5 536 35 130 107 334 3 944 12 640 40 253 35 Total 11 145 1 493 87 14 250 58 804 11 826 28 805 85 523 484 2 646 28 149 91 010 390 751 307 CENTER WEST 1 Artashat - 78 123 - 1 556 4 777 11 777 12 929 50 106 73 345 13 579 18 235 228 411 153 2 Vedi - 28 159 - 1 069 5 287 5 446 7 463 13 123 109 939 6 796 13 840 94 940 207 3 Echmiadzin - 85 247 - 656 8 886 8 416 11 437 55 85 55 770 9 429 21 263 93 162 238 4 Masis 14 17 69 - 722 3 942 3 029 7 372 20 67 49 496 3 903 11 894 45 111 103 5 Ashtarak 3 58 209 - 886 4 186 7 700 6 822 38 92 74 360 8 910 11 518 93 124 42 6 Artik 9 63 257 - 1 963 3 553 8 324 5 138 7 96 30 220 10 590 9 070 66 106 61 Total 26 329 1 064 - 6 852 30 631 44 692 51 161 183 569 390 3 130 53 207 85 820 619 1 854 804 SOUTH 1 Goris 0 13 154 0 514 3 055 990 3 701 17 69 19 223 1 694 7 061 26 - 11 34 2 Eghegnadzor 0 17 124 1 965 5 684 656 2 199 95 19 512 1 764 8 508 39 81 49 3 Sisian 1 13 97 0 186 3 787 310 1 797 14 66 48 415 656 6 078 60 243 23 4 Kapan 3 15 339 1 1 544 15 820 1 500 2 450 36 75 70 330 3 492 18 691 45 - 530 29 5 Gavar 11 46 120 28 1 993 2 756 10 008 8 290 59 125 146 350 12 337 11 595 - 10 82 127 6 Sevan 2 13 134 12 1 328 6 342 426 2 325 6 100 64 378 1 960 9 170 52 105 46 Total 17 117 968 42 6 530 37 444 13 890 20 762 132 530 366 2 208 21 903 61 103 212 - 30 308 MAIN TOTAL 54 591 3 525 129 27 632 126 879 70 408 100 728 400 1 622 1 240 7 984 103 259 237 933 1 221 2 575 1 419

Note: 1. The report is prepared according to the data from the customer database and the branches. 2. Considering that the water to individual customers is supplied through more than one pipeline (feeder), the required quantity of water meters is calculated based on the number of customers, applying the k-1.2 index.

NUMBER OF WATER METER INSTALLED IN REPORTING QUARTER 1600 1400 1200 1000 800 600 400 200 0 January February March I Quarter North-West 275 183 381 839 Center-West 295 469 593 1357 South 133 123 180 436 23

QUARTERLY REPORT January-March 2011

2.2 WATER DISTRIBUTION

24

QUARTERLY REPORT January-March 2011

DISTRIBUTION DEPARTMENT

5. REPAIRS OF DAMAGES, CAPITAL REPAIRS AND REHABILITATION OF SYSTEMS

Operation and damages repairing activities during the first Quarter were planned to be organized more productively and operatively. Depending on the difficulties of water supply connected with winter period (freezing of water main, reinforcement, distribution network pipelines, etc.) it was necessary to ensure the Customers with qualified and uninterrupted water supply. For solution of the above mentioned problems the major issue was equal distribution of water in the distribution network and on time repairing of damages, as well as following of water supply schedule which became the guaranty of uninterrupted water supply. In the distribution network the following damages repairing activities were implemented: 1803 damages repair, 193 partial and lineal and 61 reinforcement repairing.

It should be mentioned that illegal water connections and illegal water usage had its negative influence on general water supply, which also partially was interrupted due to the implemented activities, such as disconnection of 23 illegal connections on the water main. During the winter period we managed to keep the regular water supply schedule - 14.13 h/d, comparing with the same period of the last year water supply hours increased for 1 hour (in 2010 - 13.2 hours). Exploitation Department tried to solve also the issue of water supply hour increase for the residencies with minimum hours of water supply, where some increase was registered (I Quarter of 2010 - 87.04 %, I Quarter 2011 - 90.07% ). During the I Quarter of 2011 Distribution Division implemented activities towards improvement of water supply schedule in the following towns and Communities: Ayntap – in the result of regulation of inter-communal network and water distribution through water measurement, as well as regulation of 7 distribution nodes of the Community the Community presently receives 24 hours of water supply.

. Echmiadzin – In the result of internal network zoning, investigation and water volumes distribution Charents District 2 inter communal pumping stations were stopped.

. Masis – in the result of inter-communal network regulation and equal distribution of water volume through measurement, as well as inter-communal distribution nodes regulation the Community receives 24 hours of water supply.

. Noyemberyan - Berd, presently investigation and further zoning activities are ongoing.

. Alaverdi and Noyemberyan regions Deghdzavan, Ayrum, Hakhtanak, Zorak communities – presently repairing activities of Lori-Berd – Hakhtanak DRR D=500mm water main, as well as distribution network investigation activities are ongoing, hydraulic testing is under implementation.

The above mentioned activities in the Communities and towns are only one part of the activities planned to be implemented by phases in 2011.

25

QUARTERLY REPORT January-March 2011

OPERATION AND MAINTENANCE OF WATER TRANSMISSION AND DISTRIBUTION SYSTEMS TABLE-7, DIAGRAM 10

NUMBER OF BREAK-DOWNS NUMBER OF LIQUIDATED BREAK-DOWNS

NETWORK PARTLY NETWORK LINEAR ARMATURE

ILLEGAL MAIN TOTAL REPAIRED REPAIRED REPAIRED

DOWNS NOT NOT DOWNS WATER -

WATER WATER WATER DISTRIBUTION

SYSTEMS SYSTEMS

REPAIRED TRANSMISSION ARMATURE TOTAL

INSPECTION SYSTEM

DISTRIBUTION DISTRIBUTION SYSTEM

TOTAL

WATER WATER WATER

SYSTEM SYSTEM

TRANSMISSION AND AND TRANSMISSION

ARMATURE

BREAK

TRANSMISSON TRANSMISSON

DISTRIBUTION DISTRIBUTION

) ) )

) ) ) ) )

AMD AMD AMD AMD Materi Total

pc pc pc km pc pc pc pc pc pc pc pc pc pc

cost cost cost cost cost cost cost

aterial aterial aterial aterial aterial aterial aterial

Total Total Total Total Total

Total Total Total Total

Total al cost cost

AMD) AMD) AMD) AMD) AMD) AMD) AMD) AMD) AMD)

NAME OF REGIONAL BRANCH REGIONAL OF NAME

M M M M M M M

(thousand (thousand (thousand (thousand (thousand (thousand (thousand (thousand (thousand (thousand

thous. AMD)

thous. AMD thous. AMD

(thous. (thous. (thous. (thous. (thous.

(

( (

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 CENTER WEST 16 11 199 21 183 2 789 1 2 3 - - 19 127 41 619 21 681 - 41 188 854 619 2 164 9 773 21 105 1 662 681 2 457 12 289 2 653 15 407

SOUTH 23 493 767 24 625 940 36 1 232 1 662 7 1 4 1 86 467 2 555 - 86 516 1 777 467 1 169 4 737 2 12 39 555 1 698 6 553 4 048 9 924

NORTH WEST 45 265 1 045 64 1 817 3 718 24 386 1 214 - - - - 51 509 7 567 - 51 35 955 509 1 887 7 740 7 149 206 567 2 071 8 901 4 539 14 879

TOTAL 84 769 2 011 109 2 625 7 447 61 1 621 2 880 7 1 23 128 178 1 595 30 1 803 - 178 739 3 585 1 595 5 220 22 250 30 266 1 907 1 803 6 225 27 743 11 240 40 210

CUMU- LATIVE 84 769 2 011 109 2 625 7 447 61 1 621 2 880 7 1 23 128 178 1 595 30 1 803 - 178 739 3 585 1 595 5 220 22 250 30 266 1 907 1 803 6 225 27 743 11 240 40 210

REMARK* The information is presented in base of operative data.

NUMBER OF REPAIRED BREAK DOWNS ARMATURES AND WATER TRANSMISSION & DISTRIBUTIONS SISTEMS

800 700 600 500 400 300 200 100 0 January February March I Quarter North-West 196 245 259 700 Center-West 228 238 253 719 South 195 219 224 638

26

QUARTERLY REPORT January-March 2011

NETWORK ANALYSIS TABLE – 8

WATER TRANSMISSION AND DISTRIBUTION SYSTEMS

Water Water Water # REGIONS Transmission Distribution Total Break - downs Losses System System (km) piece/km m3/day km (km) (km)

1 2 3 4 5 6 7 1 CENTER-WEST 1 025 1 462 2 487 43 0,27 2 SOUTH 844 977 1 821 70 0,30 3 NORTH-WEST 785 1 232 2 016 62 0,28

T O T A L 2 654 3 671 6 324 57 0,28

DIAGRAMS – 11,12

MUMBER OF BREAK-DOWNS ON I KM WATER PIPE 0,35

0,3

0,25

0,2

0,15

0,1

0,05

0 January February March I Quarter North-West 0,09 0,1 0,09 0,28 Center-West 0,08 0,09 0,1 0,27 South 0,09 0,1 0,11 0,3

WATER LOSSES - M3/DAY*KM 80

70

60

50

40

30

20

10

0 January February March I Quarter North-West 61 61 63 62 Center-West 42 44 43 43 South 71 68 69 70

27

QUARTERLY REPORT January-March 2011

2.3 WASTEWATER & SEWERAGE

28

QUARTERLY REPORT January-March 2011

WASTEWATER DEPARTMENT

6. WASTEWATER COLLECTION SYSTEMS

During the reporting quarter, due to cooperation between Wastewater Department of Company’s Exploitation Directorate and Regional Branches of the company, during the mentioned period sewerage main repairing and cleaning activities, with the purpose of improvement of the network in Berd and Ashtarak towns.

1. Because of cloggs of sewerage main on Tavush street of Berd town big damage appeared, which caused anti-sanitary situation in the region. With mutual work of Wastewater Department, North- West RB and Berd subsector the mentioned damaged sewerage pipeline was opened and 35 m. of sewerage pipeline was cleaned by “RIDGID K1000 SE” sewerage cleaning equipment.

Berd, Tavush street

Damage in the sewerage network Process of cleaning

29

QUARTERLY REPORT January-March 2011

2. In the sewerage main with averse inclination on Tigran Mets street of Ashtarak town frequent damages were registered. With mutual work of Wastewater Department, Centre- West RB and Ashtarak Sector capital damages repairing activities were implemented which resulted in construction of a new 61 m PVC d=250 mm sewerage pipelines, 2 r/c chambers were constructed with r/c covers, with the purpose to improve sewerage network operation in the region.

Ashtarak, Tigran Mets street

Damage in the sewerage network Process of repairing

During the reporting quarter by means of Exploitation current expenses in the network 30.4 km of sewerage pipeline and 200 pc of manholes were cleaned, 63 pc (297.5 m) of sewerage pipe and 40 manholes were repaired, as well as 1257 damages were repaired, without additional investments.

30

QUARTERLY REPORT January-March 2011

MAINTENANCE OF WASTEWATER COLLECTION SYSTEMS TABLE-9

Cleaned Including Cleaned Repaired sewers Repaired man-holes Cleared blockages Total sewers >300 <300 manholes

mm mm

s

-

n n

-

O

n of Head of Head n

Branch

Name of Name of -

Regional Regional km km km Unit l/m Unit Unit Unit

n of H n

-

AMD) AMD)

HO reserve reserve HO

materials materials

Total cost Total

Other costs costs Other costs Other

cons

(thous. AMD) (thous. AMD) (thous. AMD) (thous. reserve of HO AMD) (thous. AMD) (thous. AMD) (thous. AMD) (thous. of

Total fuel cost cost fuel Total cost fuel Total cost fuel Total cost fuel Total cost fuel Total cost fuel Total

Total consum Total

reserve materials reserve

Total other costs other Total

Total fuel cost and cost fuel Total

Other costs (thous. (thous. costs Other (thous. costs Other consumption Total

Office reserve mat reserve Office Total cons Total 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 North- 18,0 - - 18,0 4,0 102,0 35,2 61,0 772,3 12,0 33,9 57,8 1 000,7 - - - 471,0 - 2 342,4 69,1 2 461,2 1 773,0 4 234,2 4 303,3 West

Center- 2,2 125,0 0,2 2,0 8,0 116,0 130,9 149,0 477,8 10,0 28,2 28,6 346,6 81,0 - 175,3 380,0 0,5 1 329,6 159,6 1 807,5 824,4 2 631,9 2 791,5 West

South 10,2 1 396,8 2,0 8,2 51,0 79,5 174,0 586,2 106,4 18,0 253,8 170,1 - 119,0 - 110,8 406,0 - 532,8 427,8 2 796,7 106,4 2 903,1 3 330,9

TOTAL 30,4 1 521,8 2,2 28,2 63,0 297,5 340,1 796,2 1 356,5 40,0 315,9 256,5 1 347,3 200,0 - 286,1 1 257,0 0,5 4 204,8 656,5 7 065,4 2 703,8 9 769,2 10 425,7

31

QUARTERLY REPORT January-March 2011

DIAGRAMS – 13,14

MAINS CLEANED / km / 20 18 16 14 12 10 8 6 4 2 0 January February March I Quarter North-West 0 7,01 10,97 17,98 Center-West 2,2 0 0 2,2 South 2,6 2,39 5,19 10,18

NUMBER OF REMOVAL OF OBSTRUCTIONS, MAINS AND MANHOLES REPAIRED

700

600

500

400

300

200

100

0 January February March I Quarter North-West 147 140 200 487 Center-West 123 181 175 479 South 216 190 188 594

32

QUARTERLY REPORT January-March 2011

NETWORK ANALYSIS TABLE -10

WASTEWATER COLLECTION SYSTEM Number of Wastewater Cleaned # REGIONS Collectors Total Obstructions System Network km km Collection km % piece/ km 1 2 8 9 10 11 12 1 NORTH-WEST 174,8 742,3 917,1 0,53 1,96 2 CENTER-WEST 86,1 282,2 368,3 1,30 0,60 3 SOUTH 94,9 533,7 628,6 0,94 1,63 TOTAL 355,8 1 558,2 1 914,0 0,82 1,59

DIAGRAMS – 15,16

NUMBER OF OBSTRUCTIONS IN KM

1,4

1,2

1

0,8

0,6

0,4

0,2

0 January February March I Quarter North-West 0,16 0,15 0,22 0,53 Center-West 0,33 0,49 0,48 1,3 South 0,34 0,3 0,3 0,94

LENGTH OF CLEANED WASTEWATER PIPELINE %

2,5

2

1,5

1

0,5

0 January Februari March I Quarter North-West 0 0,76 1,2 1,96 Center-West 0,6 0 0 0,6 South 0,42 0,38 0,82 1,62

33

QUARTERLY REPORT January-March 2011

2.4 SPECIAL WORKS

34

QUARTERLY REPORT January-March 2011

SPECIAL WORKS DIVISION

Activities implemented by Special Works Division during the I Quarter of 2011

In the first quarter of 2011 Special Works Division of the Exploitation Department has implemented some activities directed at water metering, water supply schedule regulation, losses detection and elimination.

Activities on repairing of Vedi town damages detection and elimination and water supply schedules regulation were ongoing.

Particularly, on Araratyan street DN200 cast iron pipeline 4 damages were detected.

Damage in VEDI town

Water metering and regulation activities were ongoing together with Noyemberyan PS startup. In 10 Communities and Ayntap, supplied by the water main, water optimal distribution was implemented and presently the mentioned Communities are supplied with potable water, in compliance with the present water supply schedule.

NORABAC Pumping Station separation joint

35

QUARTERLY REPORT January-March 2011

Activities were implemented also in Alaverdi town, Aqori, Neghoc, Shenogh villages and 54 water losses were revealed. In the result of implemented activities 26l/s water loss was repaired and after repairing of the rest loss it will be possible to transfer some quantity of water to Noyemberyan in order to stop Ayrum PS in the future.

NOYEMBERYAN – BERDAVAN separation joint

Activities on investigation and operation of new received technical means are ongoing. Soon, after preparation of mounting support, FLO-DAR sewerage water meter program preparation and operation will start.

UAZ re-equipment, transferred to the Division, is ongoing, after which it will be a diagnostic car, adapted for water metering, losses detection and other non-standard activities implementation in the fields with autonomic el. supply.

36

QUARTERLY REPORT January-March 2011

3. TECHNICAL

37

QUARTERLY REPORT January-March 2011

3.1 TECHNICAL BLOCK

38

QUARTERLY REPORT January-March 2011

DURING THE FIRST QUARTER OF 2011 THE TECHNICAL BLOCK CARRIED OUT THE FOLLOWING WORKS:

 T e c h n i c a l I n v e s t i g a t i o n s & d e s i g n

 I n t e r n a l A u d i t of the C a p i t a l W o r k s

 M a p p i n g of the T e c h n i c a l s y s t e m s

TECHNICAL INVESTIGATIONS AND DESIGN

1. For improvement of RA Lori Marz Tsater village water supply existing network was investigated, layout was developed and volumes of requires activities were calculated for implementation of construction activities.

2. Water supply possibilities of RA Lori Marz Teghut community “Teghut” LTD territory from “Lori-Berd” water main were investigated and technical conditions were developed.

3. Development of required documents for water usage permission certificates registration in the State Cadastre.

4. RA Shirak Marz Qaraberd Community existing water supply network was investigated for including it into the service area of the Company by retail tariff.

5. The following designs, which will be implemented in the frame of NWSSP-07/4-01 Contract of ADB project, have been investigated and discussed with advisory companies:

QARABERD community water reservoir territory

. «Improvement of RA Lori Marz Tashir, Sarchapet and Metsavan villages water supply and water removal »,

. «Improvement of Stepanavan town water supply and water removal».

39

QUARTERLY REPORT January-March 2011

6. RA Ararat Marz deep wells inventory, coordinates definition, maps development have been implemented.

7. Installation schemes of suction and pressure pipelines for installation of pumps, procured under the procurement plan of WB loan project II phase, have been developed for the below mentioned PSs:

M A Q R A V A N Pumping Station

B E R D A V A N Pumping Station

ECHMIADZIN STOREHOUSE

Inventory and installation of fittings required for the PSs, in compliance with the scheme

8. Metering of control unit located on the territory of Kharberd reservoir, supplying RA Ararat Marz Ayntap community, layout development according to technological scheme.

9. Technical investigations were implemented in «Lori-Berd»-Noyemberyan water main Shnogh- Haghtanak section, on the basis of the identified coordinates lineal cutting of the main was developed and a proposal was given for more productive operation of the water main.

10. Development of technical assignments:

. for development of AWSC Ashtarak sector building nearby structure reconstruction design.

. for development Dilijan town sewerage collection and removal networks and WWTP construction design.

11. RA Aragatsotn Marz Ghazaravan sources territory sanitary zone metering and inventory were implemented, for identification of delimitation sizes of the territory.

40

QUARTERLY REPORT January-March 2011

12. With the purpose to repair RA Aragatsotn Marz Tsaghkahovit community CS building, as well as for installation of chlorination equipment, the existing and not-operating building was investigated and metered; working volumes required for construction activities were developed.

13. Investigation and discussion with the advisory company was implemented on technological constructions of “Vardenis, Gavar, Martuni towns WWTP construction” design, which is under implementation in the frame of EBRD loan project, as well as administrative buildings internal and external W&W networks, and corresponding notes and proposals have been submitted.

14. Equipment and tools handover-acceptance activities, foreseen by the procurement plan, are ongoing with participation of the handover-acceptance committee, approved by the General Director.

INTERNAL AUDIT OF THE CAPITAL WORKS

On the basis of preliminary applications submitted by the regional branches capital activities implementation applications have been developed and submitted. Below are presented the ongoing and accomplished capital activities.

I. Ongoing capital repairing activities:

South RB

. Sevan town Gortsaranayin street dormitory water pipeline capital repairing

Centre-West RB

. RA Ararat Marz Artashat town Manushyan alley water pipeline capital repairing, . RA Ararat Marz community Kh. Dashtenc street water pipeline capital repairing, . RA Armavir Marz community water pipeline capital repairing, . RA Ararat Marz community water pipeline capital repairing.

North-West RB

. RA Lori Marz Aqori village water pipeline capital repairing, . Alaverdi town Sanahin district private houses (near kindergarten) water pipeline capital repairing.

41

QUARTERLY REPORT January-March 2011

II. List of accomplished capital activities according to technical conditions

South RB

. RA Gegharqunik Marz Gavar town Artsvaqar district eastern section water pipeline capital repairing with de 90mm 160m PE pipelines,

. RA Gegharqunik Marz Nerqin Getashen village water pipeline capital repairing with de 63mm 560m and de 50mm 300m,

. RA Gegharqunik Marz Martuni town Miasnikyan 2 alley new water pipeline with de 63mm 350m and de 32mm 130m,

. RA Gegharqunik Marz Martuni town Komitas street water pipeline capital repairing with de63mm 500m,

. RA Syunik Marz Chanakhchi treatment plant – Kapan water main capital repairing with de200mm PN16 319m.

Centre-West RB

. RA Ararat Marz Artashat town Atarbekyan street water pipeline capital repairing with de32mm 80m,

. RA Ararat Marz Artashat town Andraniki street water pipeline capital repairing with de50mm 120m,

RA Aragatsotni Marz Ashtarak town Narekatsi street water pipeline capital repairing with de50mm 160m.

Visits were implemented with the purpose to control the quality of ongoing capital repairing activities by the approved applications.

Identification and control on accomplishment, implementation, testing and disinfection Acts packages of capital activities, implemented on the basis of preliminary applications, received from the RBs, was implemented.

Ashtarak town Narekatsi street pipeline

42

QUARTERLY REPORT January-March 2011

MAPPING OF THE TECHNICAL SYSTEMS

Mapping Division through (GIS) MapInfо Professional program has implemented activities on preparation of database of W&W systems flowmeters technical characteristic (code, destination, name of the water source or PS, DN, type, and annual water consumption) and mapping.

Below are presented extracts from those maps and database in MapInfо format.

. With the purpose to prepare a database, maps of water supply networks in MapInfо format of the following residencies have been developed, printed and presented to Centre-West RB: Ararat town, Abovyan, Araqsavan, , Arbat, , Arevshat, Argavand, , Aygestan, , Ayntap, , Baghramyan, , , Byuravan, Dalar, , , Dashtaqar, , Deghdzut, Dimitrov, Dvin, Geghanist, Getapnya, , Qaghcrashen, Norashen, , of Ararat Marz and Aghavnatun, Aradats, Amberd, Arevadasht, Arevashat, Argina, Arshaluis, Artamet, Artimet, Aygek, Aygeshat villages of Armavir Marz.

. Maps in (GIS) MapInfо Professional format of W&W systems flow meters, PSs, sources (cappings and deep wells) CSs and WTPs of the Company have been developed, printed and presented.

43

QUARTERLY REPORT January-March 2011

.

. Training of AutoCAD & MapINFO programs was organized for the new mapping specialist of Centre-West RB with the purpose of digitization of RA W&W inter community systems and implementation of geo-information (GIS) activities.

. Geo-information (GIS) activities have been implemented for HR Department, structural database (code of the employees, name, surname, position…) of AWSC (sectors and subsectors) in compliance with the residential maps.

. Sections from Charentsavan town database in MapInfо format.

. Other mapping activities were implemented for the structural divisions of the Company.

Planned activities

The priority for year 2011 is to continue implementation of geo- information system for the service areas of the Company.

44

QUARTERLY REPORT January-March 2011

3.2 MANAGEMENT OF COMPANY’S ASSETS

45

QUARTERLY REPORT January-March 2011

ASSETS MANAGEMENT

During the first quarter of 2011 in the sphere of assets management AWSC implemented the following activities:

1. In implementation of N69 order of the General Director as of 09.09.2010, in the frame of “MWWP additional financing” N 4514 – AM Loan Project:

. In compliance with MWWP II-B7.1/2-22 contract signed between AWSC and “Arantsq” LTD, as of 24.09.2010, on provision of pipes, valves, and reinforcement, a committee was established for acceptance of the assets from “Arantsq” LTD, handover –acceptance Acts were prepared and submitted to the financial department.

. In compliance with MWWP II – C2.8/2-09 contract signed between AWSC and “Ashotsk” LTD, as of 29.09.2010, on provision of control panels, a committee was established for acceptance of the assets from “Ashotsk” LTD, handover –acceptance Acts were prepared and submitted to the financial department.

2. In implementation of N69 order of the General Director as of 09.09.2010, in the frame of “ADB water supply and waste water» N L2363 Loan Project.

. In compliance with L2363-ICB-2-06/1 contract signed between AWSC and “Ashotsk” LTD, as of 24,08,2010, on provision of equipment and materials, a committee was established for acceptance of the assets from “Ashotsk” LTD, handover –acceptance Acts were prepared and submitted to the financial department.

. In compliance with L2363-ICB-2-06/2 contract signed between AWSC and “Magga” company, as of 02,09,2010, on provision of equipment and materials, a committee was established for acceptance of the assets from “Magga” company, handover – acceptance Acts were prepared and submitted to the financial department

P R O C U R E D A S S E T S

46

QUARTERLY REPORT January-March 2011

. In compliance with L2363-ICB-2-13 contract signed between AWSC and “Ashotsk” LTD, as of 01,12,2010, on provision of cutting tool, road signs and pillars, sewerage meter, float valve, a committee was established for acceptance of the assets from “Ashotsk” LTD, handover – acceptance Acts were prepared and submitted to the financial department.

. In compliance with L2363-ICB-2-12 contract signed between AWSC and “Ashotsk” LTD, as of 03,02,2011, on provision of water meters and ultrasonic flowmeter, a committee was established for acceptance of the assets from “Ashotsk” LTD, handover – acceptance Acts were prepared and submitted to the financial department.

3. In implementation of N69 order of the General Director as of 09.09.2010, in the frame of “MWWP additional financing» N 4514 – AM Loan Project, provision processes under the following contracts are still ongoing: MWWP II-C2.1 – provision of 5 pc of water treatment equipment, MWWP II- C2.3 – provision of 200 pc of pressure equipment, MWWP II- C2.7 – provision of pumps, MWWP II- C2.17 - provision of water meters.

4. Lists of assets not useful for further operation and subject to alienation, which are registered in the Head office of AWSC and 3 regional branches, have been presented to the State Committee of Water Economy under the RA Ministry of Territorial Administration. The assets presented in the lists are physically and morally deteriorated. residual value is equal to zero.

5. Final version of a Contract between AWSC and the Communities for assets usage without compensation was developed.

6. Investigation of deep wells territory of Centre-West RB Echmiadzin Sector was implemented with the purpose of registration of ownership right.

7. Inventory of Centre-West RB Masis Sector Ranchpar 19 deep wells was implemented.

RANCHPAR deep wells

47

QUARTERLY REPORT January-March 2011

8. On the basis of MWWP II-B1.8/3-02 contract signed between AWSC and “Mets Masreni” LTD on inventory and assets state cadastre registration of AWSC W&W systems, “Mets Masreni” LTD presented 3rd and 4th groups of privatization certificates with total 300 certificates. About 150 W&W systems maps have been agreed with the AWSC and the heads of the Communities and were submitted to the Real Estate State Cadastre.

9. AWSC HO useless, out of operation assets were transported to Abovyan stock of AWSC North-West RB.

10. In compliance with the Orders of the General Director of AWSC assets transfer from the central apparatus to the Regional Branches have been implemented.

11. Documents preparation and formulation of assets internal transfer between the employees of the HO was implemented.

48

QUARTERLY REPORT January-March 2011

3.3 WATER QUALITY CONTROL

49

QUARTERLY REPORT January-March 2011

WATER QUALITY CONTROL

Within the 1st quarter of 2011 water control laboratories of the Company made bacteriological analyses of about 4.2 thousand samples and 280 general and physico-chemical analyses (Table # 11). According to the bacteriological indicators the deviations constituted 1.2%.

With the purpose to improve laboratory-production control establishment of 17 new bac-laboratories is ongoing. The equipment was installed in Ashtarak, Ashotsk, Dilijan, Berd, Noyemberyan, Alaverdi, Artashat, Masis, Goris Sectors. Out of the mentioned laboratories presently are operating laboratories in Ashtarak, Dilijan, Alaverdi and Artashat. Laboratories training process is ongoing.

POTABLE WATER INVESTIGATION IN QUARTER I, 2011 – TABLE 11

NUMBER OF SAMPLES TAKEN AND FAILED M I C R O B I O L O G Y REGARDING CHLORINE RESIDUAL

Factually investigated # SECTORS - in entrance of IN DISTRIBUTION NETWORK IN DISTRIBUTION NETWORK

NAME andlized

distribution network Demand Water physico chemical intake correspond town village town village total doesn’t correspond doesn’t correspond

to norms discovered discovered Genera total total total to norms total to norms NORTH-WEST 1 Abovyan 459 328 0 0 228 150 8 188 5 202 0 44 0 2 Hrazdan 406 406 37 29 1 1 12 264 3 212 3 4 0 3 Charentsavan 190 107 23 23 108 40 9 117 3 56 0 72 0 4 Ijevan 709 680 34 28 34 30 31 468 2 21 2 0 0 5 Dilijan 661 652 0 0 0 0 0 443 0 9 3 0 0 6 Alaverdi 682 612 0 0 0 0 4 196 0 8 1 0 0 7 Stepanavan 615 498 259 231 0 0 11 212 9 228 14 29 0 TOTAL 3 722 3 283 353 311 371 221 75 1 888 22 736 23 149 0

50

QUARTERLY REPORT January-March 2011

NUMBER OF SAMPLES TAKEN AND FAILED M I C R O B I O L O G Y REGARDING CHLORINE RESIDUAL

Factually investigated # SECTORS - in entrance of IN DISTRIBUTION NETWORK IN DISTRIBUTION NETWORK

NAME andlized

distribution network Demand Water physico chemical intake correspond town village town village total doesn’t correspond doesn’t correspond

to norms discovered discovered Genera total total total to norms total to norms CENTER-WEST 1 Artashat 80 80 64 64 234 230 6 306 46 27 0 263 4 2 Echmiadzin 48 48 376 376 283 283 16 342 64 288 0 179 0 3 Masis 76 76 364 364 78 74 2 48 6 33 0 40 0 4 Vedi 31 31 68 68 53 53 1 54 6 36 0 25 0 5 Ashtarak 180 176 106 105 113 106 20 252 122 81 1 81 0 6 Artik 372 372 475 475 175 171 26 174 65 63 0 59 4 TOTAL 787 783 1 453 1 452 936 917 71 1 176 293 528 1 647 8 SOUTH 1 Sisyan 344 344 137 137 71 71 3 125 3 57 0 0 0 2 Goris 228 228 339 339 8 8 11 298 6 182 0 20 0 3 Kapan 565 565 2116 2058 0 0 81 779 19 899 7 0 0 4 Eghegnadzor 52 52 90 90 0 0 7 316 21 167 0 0 0 5 Sevan 36 36 188 169 16 10 0 112 27 105 2 17 1 6 Gavar 296 279 411 347 48 39 26 271 67 187 0 74 3 TOTAL 1 521 1 504 3 281 3 140 143 128 134 1 901 143 1 597 9 111 4 TOTAL 6 030 5 570 5 087 4 903 1 450 1 266 280 4 965 458 2 861 33 907 12

REMARK * The calculation of demand has been done according to the bacteriological analysis schedule, which is approved by the branches and agreed upon with the State Hygienic and Anti-epidemic inspectorates.

51

QUARTERLY REPORT January-March 2011

REPORTS ON NATURAL RESOURCE UTILIZATION

Nature utilization fee of the Company for the 1-st quarter of 2011 constituted about AMD 5.03 million, nature protection fee - AMD 7.75 million (about AMD 0.82 million by coefficient “3”) Table #12.

THE AMOUNTS OF NATURAL RESOURCE UTILIZATION AND ECOLOGICAL FEES PER SECTOR OF THE REGIONAL BRANCHES TABLE-12

Calculated Fee for Natural Resource Utilization Calculated Ecological Fee (thous. AMD) (thous. AMD)

Underground Surface Water Total By index §1¦ By Index §3¦ TOTAL Water

“North-West” Regional Branch Abovyan 0.0 404.8 404.8 0.0 0.0 0.0 Hrazdan 11.8 435.3 447.1 629.3 22.6 651.9 Charentsavan 0.0 282.7 282.7 0.0 0.0 0.0 Ijevan 15.8 74.9 90.7 412.4 0.0 412.4 Dilijan 35.6 2.0 37.6 139.6 24.8 164.4 Alaverdi 0.0 311.8 311.8 256.7 28.2 284.9 Stepanavan 29.6 293.7 323.3 745.6 0.0 745.6 Total 92.8 1 805.2 1 898.0 2 183.6 75.6 2 259.2 “Center-West” Regional Branch

Artashat 0.0 346.9 346.9 223.0 192.1 415.1 Echmiatsin 0.0 437.6 437.6 680.2 359.9 1040.1 Masis 0.0 192.2 192.2 507.5 0.0 507.5 Vedi 0.0 182.2 182.2 435.8 74.5 510.3 Ashtarak 0.0 302.0 302.0 332.5 0.0 332.5 Artik 0.0 227.2 227.2 221.2 0.0 221.2 Total 0.0 1 688.1 16 88.1 2 400.2 626.5 3 026.7 “South” Regional Branch Sisian 0.0 122.2 122.2 650.3 0.0 650.3 Goris 0.0 194.7 194.7 134.4 90.5 224.9 Kapan 135.0 129.5 264.5 524.9 18.2 543.1 Yeghegnadzor 0.0 189.4 189.4 202.0 6.1 208.1 Sevan 0.0 263.2 263.2 317.2 0.0 317.2 Gavar 0.0 546.8 546.8 522.2 0.0 522.2 Total 135.0 1 445.8 1 580.8 2 351.0 114.8 2 465.8

Grand Total 227.8 4 939.1 5 166.9 6 934.8 816.9 7 751.7

52

QUARTERLY REPORT January-March 2011

3.4 COMPANY’S SERVICES

53

QUARTERLY REPORT January-March 2011

COMPANY’S PROCUREMENT

Information about Procurement within AWSC Budget, Q I, Year 2011 Table – 13

PROCUREMENT AMMOUNT, AMD

69 145 112 1. Car services, petrol diesel and gas 1 700 000 2. Pipes, fittings, valves and other 353 750 3. Water chlorination 5 875 352 4. Office supply, IT and cellular phones 5. Safety devices 6 409 137 773 084 6. Equipment for works 12 447 728 7. Other works/ goods 0 8. Echmiatsin Training Center 9. Laboratories 1 038 150 1 122 000 10. Publications and TV broadcasting.

TOTAL ALLOCATED 98 864 313 TOTAL REQUESTED 428 455 116

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QUARTERLY REPORT January-March 2011

TRANSPORTATION

 Gas system: During the 1th quarter of 2011 transportation means supplied and operated with gas, due to the difference between the prices for natural gas and gasoline, about AMD 3 000 000 (three million) was saved

 Service program: Transportation Division of AWSC accomplished distribution of required tires among the Sectors.

CASE Excavator tire after about 1000 By means of a special tool thickness hours of operation of gas bottle is identified

 Gas bottles certification: Testing and certification of gas bottles of transportation means, equipped with more than one gas bottle has started.

ECHMIADZIN sector VAZ 2121 car while CHAMBARAK sector UAZ car damaged piston repairing

 Inventory: Transportation Division has accomplished inventory activities for year 2011.

 Technical maintenance – 2011: Transportation Division started obligatory technical maintenance activities for 2011.

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QUARTERLY REPORT January-March 2011

4. QUALITY, SAFETY & ENVIRONMENT

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QUARTERLY REPORT January-March 2011

REPORT ON THE ACTIVITIES IMPLEMENTED BY THE QUALITY, SAFETY AND ENVIRONMENT DEPARTMENT IN THE I QUARTER OF 2011

The activities carried out by Quality & Environment Division:

Starting from January 2011 the Division started control and management of 208 transportation means of the Company through invested «Locator» system. The main control target was usage of the transportation means during non-working hours not for the needs of the Company. For this purpose weekly reports and analyses were prepared and presented to the Directors of the Company. In the result of consecutive and operative responses during the recent months noticeable results were registered: about 70 % of decrease of transportation means usage during non-working hours, which is visible in the below scheme. Technical maintenance and fixing of defects of «TELTONIKA FM 4100» tool, installed on 6 vehicles of the Company, was organized by the specialists of «Locator» LTD, providing «Traveling objects monitoring service».

Diagram - 17

Scheme of mileage of transportation means of the Company during weekends

10000

9000

8000 9 056

7000

6000 6 424

km 5000

4000 4 108 3000

2000 2 715

1000

0 DECEMBER JANUARY FEBRUARY MARCH 2010 2011 2011 2011 P e r i o d

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QUARTERLY REPORT January-March 2011

TELTONIKA FM 4100» tool technical investigation activities

Investigation of Ashtarak Sector repaired administrative building archive room technical, working and safety conditions were implemented and a proposal on preservation of norms was presented.

The following documents have been developed

 Issue of Order on establishment of a committee on handover of property ownership of water meters of the Customers to the Company. Organization and management of the activities of the Committee, development of amendments and additions implementation drafts of RA water Code and RA Government corresponding decrees and acts. The developed drafts were presented to the Directors of the Company and RA MTA State Committee of Water Economy for discussion.  Development and approval of archive organization procedure.  Development and approval of IT Division restructuring as an IT Department.  Development of technical damages and production accidents registration and technical survey procedure. Developed drafts were presented to the discussion of the Directors of the Company.  Development of job descriptions of the following specialists: Head of Service Department of the Company, Leading specialist of Transportation Division, Vehicles anti-theft and internal audit specialist, activities implementation internal audit specialist.

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QUARTERLY REPORT January-March 2011

The Division participated at «Emergency situation readiness issues» seminar, organized by «Crisis management state academy».

QSE Department continued implementation of visits HTSof the service area of the Company: Masis, Ashtarak, Aparan, Spitak, Alaverdi, Noyemberyan, Artashat, Hrazdan, Tashir, Stepanavan sectors.

Checking of LP and TS requirements insurance by the staff operating the structures was implemented; implementation quality of operational and technical maintenance orders, QSE risks assessment was implemented. Assignments on defects fixing were given. Meantime attachment of HTS names plates was implemented on site.

Violation of “CS operation and service” requirements

Attachment of plates with the names of HTS

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QUARTERLY REPORT January-March 2011

The activities carried out by Safety Division

Procurement of first aid boxes for the offices and vehicles, fire extinguishers for the buildings and transportation means, uniform, protection case and gloves for welders was implemented; the goods were distributed among the branches in compliance with their requirements.

Fire extinguishers and first aid box

In implementation of N50 Order of the General Director of the Company from 30.06.2010, the Division has implemented visits to construction sites of some construction-mounting activities, which are implemented under loan investments of the Company, for assessment of LP and TS risks, their registration and prevention.

HRAZDAN PS territory, employees working without keeping the Labor Protection rules TS norms violation in the rest room of the employees

60

QUARTERLY REPORT January-March 2011

The Division participated at activities on investigation and testing of gas-welding acetylene generators, provided to the Company. Together with the provider it was agreed to organize additional laboratory testing of the equipment, in order to ensure safe operation of the equipment and fulfillment of the technical documentation.

Gas-welding acetylene generators technical testing activities

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QUARTERLY REPORT January-March 2011

5.ADMINISTRATION

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QUARTERLY REPORT January-March 2011

5.1 FINANCE & ACCOUNT

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QUARTERLY REPORT January-March 2011

SUBSIDY TABLE-14

Subsidy FROM RA GOVERNMENT

RECEIVED AMOUNT MONTH 2011 COMMENTS (mln AMD)

JANUARY - -

108,99 salary FEBRUARY 152,00 10,56 income tax 28,15 social security payment

5,40 salary MARCH 50,90 10,50 income tax 27,61 social security payment

TOTAL AMOUNT 202,90

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QUARTERLY REPORT January-March 2011

INFORMATION CONCERNING INCOMES AND EXPENSES OF AWS CJSC IN I QUARTER, 2011 TABLE-15

thousand drams

Received Current expenses

from

Proceeds other

Net salary Total from main activity Social Total N H/O Payment. Other

activity (including Electricity insurance Taxes expenses

Current Current Total Total

Subsidy payments

expenses income income sell of fund credit

water Coveringof meters) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 NORTH–WEST REGION BRANCH 1 Abovyan 245 611,6 - 1 522,2 247 133,8 15 000,0 105 150,2 103 696,2 - - - 2 451,7 106 147,9 226 298,1 TOTAL 245 611,6 - 1 522,2 247 133,8 15 000,0 105 150,2 103 696,2 - - - 2 451,7 106 147,9 226 298,1 CENTER–WEST REGION BRANCH 2 Artashat 324 700,5 - 3 179,2 327 879,7 15 793,4 90 845,8 53 808,9 - - - - 53 808,9 160 448,1 TOTAL 324 700,5 - 3 179,2 327 879,7 15 793,4 90 845,8 53 808,9 - - - - 53 808,9 160 448,1 SOUTH REGION BRANCH 3 Sisian 221 411,4 - 2 126,1 223 537,5 15 807,6 89 686,4 40 821,8 - - - 2 278,3 43 100,1 148 594,1 TOTAL 221 411,4 - 2 126,1 223 537,5 15 807,6 89 686,4 40 821,8 - - - 2 278,3 43 100,1 148 594,1 Total from 791 723,5 - 6 827,5 798 551,0 46 601,0 285 682,4 198 326,9 - - - 4 730,0 203 056,9 535 340,3 Branches

TOTAL HO 39 962,3 202 900,0 96 031,6 338 893.9 14 536,9 44 308,9 3 713,1 93 602,7 170 722,1 - 260 744,3 528 782,2 587 628,0

M A I N TOTAL 831 685,8 202 900,0 102 859,1 1 137 444,9 61 137,9 329 991,3 202 040,0 93 602,7 170 722,1 - 265 474,3 731 839,1 1 122 968,3

* See also below Diagram-18

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QUARTERLY REPORT January-March 2011

CAHS FLOW– DIAGRAM 18 Thousand AMD

IN CASH INCOMES OUTCOMES IN CASH + - = 31.03.2011 01.01.2011 2 094 341.9 2 892 298.2 937 439.3 139 483.0 ADB** EBRD ADB** EBRD 770 655.2 26 997.5 BANK 1 463 105.4 118 027.0 BANK BANK CASH 58 502.1 44 100.6 1 295 894.4 794.8 BANK CASH Social Fund Other Staff CASH CASH 869.9 93 602.7 Expenses Salary 1 310 295.9 577.3 217.5 282.1 207.0 Salary to Branches From Branches From other Debtors (main activity ) From Bank 285 682.4 791 723.5 0 869.9 Taxes Payment ADB** ADB** 170 722.1 From Budget & other org. Centr. Payment 10 204.9 Centr. 702 655.1 39 962.3 Procurement 265 474.3

Subsidy Current Expenses EBRD 202 900.0 EBRD 60 560.6

84 970.5 El. Consuption 176 000.0 From other Debtors 202 040.0 5 845.6 Credit Acquittant From water 0 meters sales 6 827.5 Staff Salary 44 091.4

From Bank 173 720.9 Bank 173 720.9

*** Credit CASH * 89 316.1 0

* Internal Cash Flow isn’t including in the Table 15 ** The cash drive of the ADB’s Loan Project wasn’t included in the Table 15 66 *** Overdraft Bank account increase as of 01.04.2011

QUARTERLY REPORT January-March 2011

5.2 HUMAN RESOURCES

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QUARTERLY REPORT January-March 2011

In the first quarter of 2011 the following activities were performed:

. Previous year's data was summarized; internal reports and report to the state bodies have been made and submitted in a timely manner;

. The bonus system for head of sector/subsectors has been put into force and supervised;

. An e-mail base has been created for the employees of the Head Office of AWSC aiming to establish an internet and quick connection with the employees;

. Participated in the meeting organized by the RA State Employment Service Agency aimed at solution of employment issues in the Republic.

MAIN HR INDICATORS

Number of employees Diagram 19

1 800

1 746 1 750 1 731 1 739 1 728

1 700

Number Number ofemployees 1 650

1 600 2010 2011 2011 2011 Average January February March P e r i o d

Labor turnover Diagram 20

0,3% 1,8% 2,8% 1,5%

North West Center West South Head Office

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QUARTERLY REPORT January-March 2011

Simultaneously the following activities performed have ongoing character:

. Formulation and maintenance of HR documentation

. Supervision over implementation of human resources policy of the Regional Branches of the Company in the following aspects:

- Employment contracts/agreements with employees - Provision of annual vacation to the employees - Checking salary applications - Collection, summary and analysis of data on gender, age, work experience in AWSC and education level of the Company's staff - Analyze staff turnover

. With the Trade Union:

- The list of the Company's employees and their family members are regularly updated (according to the age and gender) and all required information is provided to the Trade Union

- The protocols and acts are created concerning implemented works

. The Ministry of Social Security of RA:

- Submission of relevant reports - Corrective activities aimed at amendments of personal statements submitted to the Ministry since 2004

. Banks:

- Each month the payment cards are checked and the list is prepared to re-issue the cards - Applications for new employees are submitted - Notification and presentation to the employees of any changes in the terms and conditions of provision of overdrafts

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QUARTERLY REPORT January-March 2011

5.3 TRAINING & DEVELOPMENT

70

QUARTERLY REPORT January-March 2011 . Training and Development Division.

During the first quarter the department has done following

. Training and Development Department started year of 2011 with changes in working activities as a result of its reorganization to a separate unit within Administrative Directorate in latter quarter of 2010.

. Department developed guideline actions to expand cooperation with professional training organizations, higher education institutions, as well as non-governmental organizations. Particularly, department began the creation of database of water resources specialists with teaching experience, as well as started to elaborate cooperation plans with NGO’s located in Echmiadzin town area, were TDC is placed.

. Department completed series of trainings which started in 2010, particularly customer service center staff was taught a special service software, and the “Commercial efforts and commercial policy” course was conducted also for the "South" branch personnel.

Training on normative requirements of capital Teaching service software for call center operators construction works implemented by AWSC: documentation, rules and regulations.

. During the first quarter department conducted need analyses among company’s units through brief surveys and discussions. As a result the annual training plan for 2011 was formed.

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QUARTERLY REPORT January-March 2011 .

. The Leading Specialist of Activities implementation internal audit Department had a business trip to Japan for training on «Water supply technique for Caucasus and Eastern Asia Countries», organized by Japanese international cooperation Company.

J A P A N Training Program

. The completed activities carried out by the “AWSC” CJSC Training and Development Department during 2011 first quarter are following.

Table - 16

N Program name Training subject Number of participants

Operation of service software 1 Call Center operators training 4 of call center

Training for commercial personnel Commercial efforts and 2 28 (“South” regional branch) commercial policy

Emergency management trainings Increasing safety issues during 3 (State academy of emergency 5 emergency situations management)

Training for sector heads, heads of AWSC capital construction exploitation and works divisions, heads 4 documentation: rules and 23 of works & exploitation services in regulations. “Center West” regional branch

72

QUARTERLY REPORT January-March 2011 .

5.4 LEGAL & INSURANCE

73

QUARTERLY REPORT January-March 2011 .

Results of Legal and Insurance Activity of „Armenian Water and Sewerage“ CJSC

I Quarter of 2011

 2 222 cases with total amount of AMD 218 423 100 were submitted to the court.

 1 043 cases with total amount of AMD 72 721 000 were satisfied by the court.

 34 677 780 was repaid as a result of different actions of legal charachter, including previous pending cases.

During the reporting period AMD 7 798 080 was confiscated due the legal actions initiated by the Department which was included in the collected amount constituting AMD 34 677 780.

The main directions of the Department activities were protection of Company’s legitimate interests in different court instances, coordination of the works of regional branch lawyers, organization of Company’s property insurance activities, as well as provision of legal consultancy to the management.

74

QUARTERLY REPORT January-March 2011 .

6. PROJECTS

75

QUARTERLY REPORT January-March 2011 .

6. 1 W B

76

QUARTERLY REPORT January-March 2011 .

Realization of SCHEDULED PROJECTS under MWWP Fund

ARMENIAN WATER & SEWERAGE CJSC INVESTMENT PROGRAMS COORDINATION DEPARTMENT MUNICIPAL WATER SUPPLY AND WASTE WATER PROJECT II FUNDED BY THE WORLD BANK

CONSTRUCTION ACTIVITIES

During the reporting period the works in the frame of all signed agreements were partially proceeding due to the winter break. Brief description of each project is provided below:

HRAZDAN - pipe laying

I. Improvement of Water Supply and Wastewater Removal Systems of Hrazdan town MWWP II C2.20/3-04

Improvement of the Water Supply and Wastewater Removal Systems “North” area of Hrazdan town: Contractor-“Agat-777” LLC

The contract foresees the implementation of the following works inter alia: a) Supply and installation 61.5 km of water distribution mains in sizes DN20-300 made of PE (61.0 km) and steel (0.5 km ) including fittings, valves and chambers; b) Supply and installation of 1.2 km of water pumping main of steel pipes in size 300mm; c) Installation of 1190 chambers for customer water meters; d) Supply and installation of 2 pumps each with capacity of 200m3/hour at a head of 64m; e) Supply and installation of 260 m of sewer pipes in size 200mm made of PVC.

Physical Implementation of Works in “North: area of Hrazdan town restricted to Vanatur village area – DN 300, L= 100m

77

QUARTERLY REPORT January-March 2011 . Improvement of the Water Supply and Wastewater Removal Systems “South” area of Hrazdan town: Contractor – “ShMSh-23” OJSC- “Shinashkharh” LLC

The contract foresees the implementation of the following works inter alia: a) Supply and installation of 63 km of water distribution main in sizes DN 20-300 made of PE including fittings, valves and valve chambers; b) Supply and installation of 1.7 km of water pumping main of steel pipes in size 300mm; c) Installation of 1744 chambers for customer water meters; d) Rehabilitation of 400m3 balancing storage tank; e) Construction of 57 meter long suspension passage over Hrazdan river.

Due to the unfavorable weather conditions Contractor implemented the works only for the period 01 January - 20 January, as follows

Physical Implementation of Works, Table 17

Material Diameter (DN, D) Length (m) I. P i p e L a y i n g PE 300 362 PE 200 14 PE 110 240 PE 90 130 PE 75 510 PE 63 900 PE 50 174 PE 32 159 PE 20 410 II. H o u s e c o n n e c t i o n s PE 32 38 PE 20 700

The excavation of trenches, placement of sand layer, installation of PE pipes, placement of protective sand layer and backfill by soft soil with compaction in “South” and “North” area of Hrazdan town were conducting with preparation of hidden acts during each stage of the construction activities.

HRAZDAN - pipeline laying

78

QUARTERLY REPORT January-March 2011 . II. Contract MWWP IIC2.11/1-01 Construction of administrative buildings Gavar sector and Jermuk, Spitak, Vedi sub-sectors of AWSC regional branches – during the reporting period due to the unfavorable weather conditions the works were stopped for winter break

III. Contract MWWP IIC2.11/1-01/2 - Construction of administrative buildings of Hrazdan, Charentsavan, Sisian sectors and Agarak sub-sector of AWSC regional branches- during the reporting period due to the unfavorable weather conditions the works were stopped for January and February. Works re-started in the middle of March

IV. Contract MWWP II-C2.18/1-04 Rehabilitation of sanitary zones of water supply facilities with total length of 4613 meters- during the reporting period due to the unfavorable weather conditions the works were stopped for January and February. Works re-started in March.

ASHTARAK N 4 DRR F E N C I N G

T E N D E R I N G & C O N T R A C T S I G N I N G

The following contracts were signed during the I quarter 2011

No Date of signing Contract name Contract amount /USD/ 1 2 3 4 1 10-01-11 Pressure loggers, MWWP II-C2.3/2-18 91, 605.OO

See also attached TABLE-18

79

QUARTERLY REPORT January-March 2011 .

6.2 A D B

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QUARTERLY REPORT January-March 2011

“Water Supply and Sanitation Sector Project“ funded by the Asian Development Bank

Component A: Municipal Infrastructure Rehabilitation and Improvement

FEASIBILITY STUDIES AND DEVELOPMENT OF PRELIMINARY AND WORKING DESIGNS

During the reporting period the physical implementation of works was stopped for 80 % due to the winter break, anyway the works continued inside of the buildings (pumping stations, WTPs etc).

I J E V A N - Excavation of Trench M A K R A V A N PS - Control Panel

M A K R A V A N Pumping Station

The results of the implementation are shown in the table below.

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QUARTERLY REPORT January-March 2011

Physical Implementation of Works Table-19

P I P E L I N E S C H A M B E R S Fabricated & For D E S C R I P T I O N TOTAL monolith r/c Private Houses m pcs pcs 1 2 3 4 Package I. Artashat/ put into commissioning 23 096 / 7 016 3 1 424 Package I.1 Artashat 2/ Put into commissioning 31 062 / 11 887 1 1 575 Package I.2 Town Artashat/ put into commissioning 20 338 / 5 926 36 673 Package II.1. Vedi town/ put into commissioning 8 230 / 2 354 8 539 Package II.2. Vedi villages/ Put into commissioning 10 837 / 3 033 0 931 Package III.1 Masis/ put into commissioning 19 735 / 7 508 1 1 001 Package III.2 Masis/ put into commissioning 13 010 / 6 705 2 839 Package III.3. Masis/ Put into commissioning 17 533 / 4 490 1 833 Package III.4. Masis/ Put into commissioning 12 837 / 3 357 2 725 Package III.5. Masis/ put into commissioning 3 653 / 59 2 0 Package III.6. Masis/ put into commissioning 4 169 6 0 Package IV.1. Sevan/ put into commissioning 23 475 / 14 734 13 564 Package IV.2. Sevan/ put into commissioning 22 361 / 11 540 4 437 Package 5.1 Etchmiadzin town/ put into commissioning 15 108 / 6 315 4 1 024 Package V.1 Etchmiadzin/put into commissioning 8 712 / 3 500 16 487 Package V.2/ Put into commissioning 7 448 / 2 742 4 420 Package VI Abovyan town 42 819 / 14 022 14 1 095 Package VII Aparan 18 625 / 4 049 10 143 Package VIII Berd town 6 336 / 490 30 55 Package IX. Noyemberyan 27 654 / 5 202 20 553 Package X. Charentsavan 15 280 / 1 948 16 390 Package XI.1. Etchmiadzin 2 26 457 / 5 296 7 790 Package XII. Armavir 10 273 / 1 121 2 179 Package XIII. Meghri/ put into commissioning 4 796 / 646 7 96 Package XIV. Goris 2/ put into commissioning 10 352 / 9 006 12 739 Package XV. Sisian 20 616 / 7 395 2 1 028 Package XVI. Artik town 23 378 / 3 210 9 826 Package XVII. Ashotsk/ put into commissioning 14 843 / 1 273 4 0 Package XVIII.Yeghegnadzor 51 352 / 14 963 27 1 863 Package XIV.1. Goris town/Put into commissioning 10 716 / 7 262 6 619 Package XVI.1. Artik town/ Put into commissioning 4 583 16 0 Package 11.1 Talin/ put into commissioning 4 438 / 2 171 4 207 Package 2.1. , Armash, / put into 27 317 / 150 9 0 commissioning Package XIX Artashat villages 24 273 / 3 165 7 450 Package XX Ijevan 16 693 / 3 570 15 510 GRAND TOTAL 602 405 / 176 105 320 21 015

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QUARTERLY REPORT January-March 2011

T E N D E R S: During the reporting period there were signed the contracts which are presented in Table 20. In parallel, deadlines of many construction contracts were extended and some construction contracts were finalized, as summarized in the Tables 21 and 22.

List of signed contracts Table 20

Contract number Contract name Date of signing 1 2 3 Improvement of Ijevan town Water Supply L2363-NCB-1-27 07.02.2011 and Wastewater Systems Improvement of Water Supply and L2363-NCB-1-32 Wastewater Systems in Eghegnavan, 17.02.2011 , Aygepat and Mkhchayn villages

L2363-NCB-1-31 Improvement of External Water Supply 23.03.2011 Systems of Sevan town Improvement of Water Supply and L2363-NCB-1-18/1 31.03.2011 Wastewater Systems in Agarak town and Karchevan villages

List of extended contracts Table 21

Contract Works Contract Contract Number Description signing Extension

1 2 3 4 Improvement of Echmiatsin-2 L2363-ICB-1-16 16 February 2011 31 May 2011 RS WSS Improvement of Armavir L2363-NCB-1-17 01 March 2011 30 June 2011 Region settlements WSS Improvement of Berd WS L2363-NCB-1-13 31 March 2011 30 April 2011 System

Improvement of Noyemberyan L2363-ICB-1-14 01 March 2011 30 May 2011 Region settlements WSS

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QUARTERLY REPORT January-March 2011

Table 22 List of Finalized Contracts (cumulative, from the beginning of the Project till the end of the reporting period)

Contract No. Description of works Date of completion 1 2 3 L2363-NCB-1-01 Improvement of Goris Town WS System 26.12.2009 L2363-ICB-1-02 Improvement of Artik Town WS System 01.09.2010 L2363-ICB-1-03 Improvement of Echmiatsin Town WS System 06.02.2010 L2363-NCB-1-04 Improvement of Talin Town WS System 15.11.2009

L2363-ICB-1-05 Improvement of Surenavan, Armash, Yeraskh villages WSS 02.02.2010

L2363-ICB-1-06 Improvement of Artashat Region Villages Water Supply Systems 27.12.2010 L2363-NCB-1-07/1 Improvement of Vedi-Ararat Region settlements WSS 24.12.2009 L2363-NCB-1-07/2 Improvement of Vedi-Ararat Region settlements WSS 10.12.2009 L2363-NCB-1-08/1 Improvement of Masis Region settlements WSS 16.02.2010 L2363-NCB-1-08/2 Improvement of Masis Region settlements WSS 15.01.2010 L2363-NCB-1-08/3 Improvement of Masis Region settlements WSS 24.02.2010 L2363-NCB-1-08/4 Improvement of Masis Region settlements WSS 14.05.2010 DRRs, Pump Station and I Segment of Norabats- L2363-ICB-1-08/5 08.12.2010 Water Mains L2363-NCB-1-08/6 Construction of Masis Region Ghukasavan-Geghanist water main 24.12.2010

Improvement of Sevan Town and Region’s Tsovazard and L2363-NCB-1-09/1 22.11.2010 Lchashen Villages’ Water Supply and Sanitation Systems Improvement of Sevan Region Hairavanq, Berdkunq and Lchap L2363-NCB-1-09/2 30.12.2010 Villages’ Water Supply and Sanitation Systems L2363-NCB-1-10/1 Improvement of Echmiatsin-1 RS WSS 22.02.2010 L2363-NCB-1-10/2 Improvement of Echmiatsin-1 RS WSS 31.08.2010 L2363-NCB-1-19 Improvement of Goris Reg. Setl. WS Systems 27.12.2010 Improvement of Water Supply Systems of Salut, Torosgyugh, L2363-NCB-1-22 Vardablur, Musayelyan, Hartashen, Zuygaghbyur, Karmravan, 20.12.2010 Ashotsk, Bavra villages of Ashotsk Area L2363-NCB-1-24 Improvement of Artashat Reg. Setl. WS Systems 03.03.2010 L2363-NCB-1-25 Improvement of Artashat Town WS Systems 24.12.2010

Environmental and Social Safeguards

There were elaborated the Iniatial Environmental Examination and Environmental Management Plans for all the newly designed and newly contracted subprojects.

ADB Procuremet

The following procurement has been done until March 2010. Also, see attached

TABLE-23

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QUARTERLY REPORT January-March 2011

6.3 E B R D

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QUARTERLY REPORT January-March 2011

“LAKE SEVAN ENVIRONMENTAL PROJECT” FUNDED BY EUROPEAN BANK FOR RECONSTRUCTION AND DEVELOPMENT”

Lot 1 “Rehabilitation of Gavar, Martouni, Vardenis, Sevan and Jermuk towns sewer networks”.

During the reporting period started the taking over procedures with participation of Consultant, Contractor and representatives of sectors of AWSC.

The main works implemented by the Contractor comprise the rehabilitation of sewer pipes in the five towns with following lengths and sizes as well as construction of three sewage pumping stations (PS):

Sevan DN 200-DN400: L=6,092m; PS3 and PS5: Q=165m3/h, head=38m Gavar DN 600: L=3,998m; DN200-DN400: L=3,762m Martuni DN 200-400: L=3,972m Vardenis DN 200-400: L=3,212m Jarmuk DN 200-DN400: L=2,803m; PS: Q=100m3/h, head=37m

Lot 2 “Construction of waste water treatment plants for Gavar, Martouni and Vardenis towns”:

During the reporting period Ludwig Pfeiffer Hoch-und Tiefbau GmbH & Co. KG submitted the final design to the Technical Expertise to obtain the Conclusion.

Environmental and Social Safeguards

Taking into account the fact the activities in the frame of the Contract LSEP-WORKS-2009 “Rehabilitation of wastewater networks for Gavar, Martuni, Vardenis, Sevan and Jermuk towns” were mainly finalized still in IV quarter 2010, so no Environmental matters were on place during the reporting period.

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QUARTERLY REPORT January-March 2011

7. PUBLIC RELATIONS

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QUARTERLY REPORT January-March 2011

Quarterly Activities January-March, 2011

MANAGEMENT MEETINGS

On February 2-4, 2011 AWSC General Director was invited to Washington D.C., USA to take part in the Water Days: Innovation in Water forum organized by World Bank headquarters. Mr. Lorin had a presentation in the “Drivers of Change in Rural Water Supply Sector and Small Towns” session where he talked about the water sector reform experience and how Bank projects over the last 8 years have been the drivers for change in the water sector in Armenia with concrete results on the ground based on a successful Management Contract that will be converted into a Lease Contract in the next 2-3 years.

“WATER DAYS” FORUM

The session also had presenters from India, Brazil, Australia, Philippines. The session had 84 registered participants, 23 offices connected by Washington D.C. webcast and 17 countries connected via web conference. It was a productive session followed by Q&A that covered capacity building, decentralization, consumption of water and procurement of items by donors. Questions came both from the audience and from around the world via the webcast. The forum gave an opportunity for international networking, share of experience and discussion of future mutual collaboration.

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QUARTERLY REPORT January-March 2011

On February 8th, 2011 AWSC General Director took part and gave an interview at the “Right of Speech” TV analytical program broadcasted on Armenian Second TV Channel. Mr. Lorin talked about the results/accomplishments, and new initiatives of 2010. Since the interview was prior to the AWSC eighth drawing of lots, the General Director indicated the results of lots and future possible changes.

Participation in the “RIGHT OF SPEECH” TV program

In March 2011 AWSC General Director, regional staff and representatives of State Water Systems Committee met with all ten governors of Armenian regions to discuss existing issues in their water supply sector and seek solution possibilities.

Meeting with the governors of SHIRAK region Meeting with the governors of KOTAYK region

Overall the participants of meetings raised concerns with water supply and wastewater treatment in the regions as well as discussed current and upcoming investment projects. One of the important points of meetings was the clarification of customer relations with AWSC. Besides introducing several pilot projects of customer-oriented service, the management of AWSC also raised the question of non payers in each region. All the governors received a list of customers who have not made any payments during the past year and were asked to check whether the list included anyone from local or national authorities. The meetings were productive because they were followed by constructive discussions that included presentation of results/accomplishments of AWSC in specific region, consideration of existing difficulties and negotiations of problem solutions.

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QUARTERLY REPORT January-March 2011

EXTERNAL AND INTERNAL RELATIONS

The 22nd of March, 2011 was the World Water Day. This official date of recognition of water importance was proposed by UN in 1993 and since then it is celebrated all over the world. This year’s theme was “ Water to Cities” To celebrate the World Water Day, Armenian Water and Sewerage CJSC organized a corporate social responsibility event and arranged a visit of 90 orphanage children to Yerevan Dolphinarium.

Children visiting the Mr. Lorin gave an interview about DOLPHINARIUM WORLD WATER DAY

Children enjoyed the spectacular show of sea lions and dolphins. After the show they visited the Museum of Nature, where they were introduced to samples of species of Armenia and later watched a film about the importance of water. The day was finished by a lunch at nearby school. These kinds of events contribute to the realization of water importance among young generation and also show the company’s corporate responsibility towards the society.

PR CAMPAIGN

On February 11th 2011 AWSC PR department organized the eighth drawing of lots for the regularly paying customers. AWSC General Director and head of major customers department of VTB Bank, as well as PR managers of both companies and as a special guest, the Consul of France took part in the withdraw, which was live broadcasted on the Armenian Second TV Chanel. With the help of a special computer program, on coincidental basis, the Consul of France, AWSC commercial director and Eighth Drawing of Lots PR manager of VTB bank chose the winners of the eighth drawing of lots.

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QUARTERLY REPORT January-March 2011

Awards giving ceremony at VTB-Armenia Bank

As in the past withdraws, the four prizes (each 300 000 AMD) were provided by VTB-Armenia bank, general partner of AWSC, and the management contractor of AWSC SAUR added two more prizes to encourage more customers to make regularly make payments. As a result, 6 customers (two from each three regional branches) were chosen as winners. The awards giving ceremony took place on March 25th, 2011 at the headquarters of VTB Armenia Bank.

91

QUARTERLY REPORT January-March 2011

8. INDICATORS

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QUARTERLY REPORT January-March 2011

As requested by the contract, the Contract Manager shall monitor 25 indicators (3 aren’t used) on individual branch and Company level.

These indicators will give a possibility to check on the improvement of the AWSC.

INDICATORS RECAPITULATION – TABLE 12 (INDICATORS 1-25)

BASE Average Average Average Average Average Average I quarter № INDICATORS UNIT YEARS 2005 2006 2007 2008 2009 2010 2011

1 2 3 4 5 6 7 8 9 10

hours/ 1 Weighted average number of daily hours of drinking 6,04 7,39 9,62 10,98 12,10 13,0 13,6 14,13 water service day

2 % of individual subscribers billed on the basis of % 40,2 53,6 57,3 62,5 64,6 73,9 77,2 77,6 metered consumption

3 Weighted average water bacteriological safety % 93,8 93,8 93,9 96,2 96,6 98,6 98,2 98,8 compliance

4 Company working ratio % 194,9 176,4 138,8 133,8 133,7 106,6 102,4 113,3

5 % of cities with minimal daily hours of services % 68,1 74,1 80,1 83,9 85,6 80,7 88,6 90,1

6 % of block apartment buildings with individual or % 38,6 56,3 61,6 67,5 70,6 76,8 79,9 80,4 common block meter

% of block apartment buildings under contractual 7 % agreement with the company

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QUARTERLY REPORT January-March 2011

BASE Average Average Average Average Average Average I quarter № INDICATORS UNIT YEARS 2005 2006 2007 2008 2009 2010 2011

1 2 3 4 5 6 7 8 9 10 Revenue collected on domestic subscribers per Drams/ 8 166 181 242 250 286 396 446 428 registered inhabitant month 9 Collection ratio (excluding budget organizations) % 47,9 36,2 62,6 72,3 75,9 83,5 89,7 92,7

10 % of subscriber with more than 4 months debt % 79,5 75,1 76,7 77,8 79,5 78,1 48,9 32,5

Liters/ 11 Average domestic metered consumption per metered 81 71 75 78 87 87 91 88 registered inhabitant cap/day

Drams/ 12 Average price of m3 metered and billed to domestic 100,41 126,80 140,00 140,00 140,00 159,50 179,98 179,78 subscribers m3 Growth of the total collected revenue (excluding 13 % 114 568 16,2 46,9 54,8 72,6 119,5 146,2 132,1 budget organization) from base year

14 Ratio of water volume billed on the basis of metering % 25,0 26,0 47,3 56,2 59,1 64,5 77,8 83,4 to the total metered and normative billed volume Average daily production per equivalent registered Liters/ 15 668 759 754 790 827 792 742 670 inhabitant at water catchments levels cap/day

Liters/ 16 Average daily supply to distribution reservoir per equivalent registered inhabitant cap/day Ratio of metered final consumption (m3) to water 17 % 6,8 6,4 7,8 8,1 8,5 9,4 11,6 13,0 production at water catchments levels

18 Working ratio for branches with gravity systems % 89,7 121,0 97,5 94,5 85,2 65,9 58,0 62,7

Working ratio for branches with pumping stations or 19 % 223,3 196,8 155,2 148,9 147,2 115,5 105,0 114,4 treatment plants Electricity cost as % of revenue collected in systems 20 % 72,6 63,1 42,6 39,7 39,2 30,8 25,7 27,8 with pumping or treatment plants

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QUARTERLY REPORT January-March 2011

BASE Average Average Average Average Average Average I quarter № INDICATORS UNIT YEARS 2005 2006 2007 2008 2009 2010 2011

1 2 3 4 5 6 7 8 9 10 Amount of chlorine effectively used per equivalent g/cap/ 21 inhabitant per year year

22 Total staff per 1000 individual subscribers u 9,45 8,34 7,15 6,87 6,85 6,9 6,3 6,4

23 Staff and assignment contractors total costs as % of % 70,2 68,9 61,9 61,4 62,2 51,1 49,4 55,5 collected revenue

24 Electricity consumption kwh/m3 0,43 0,38 0,31 0,30 0,29 0,25 0,23 0,25

25 % of water disinfected % 60,9 67,8 80,0 90,3 91,2 82,6 78,8 69,7

Remark* All information concerning performance indicators is presented by attached CD.

95

QUARTERLY REPORT January-March 2011

INDICATOR 1

WEIGHTED AVERAGE NUMBER OF DAILY HOURS OF DRINKING WATER SERVICE æñ³Ù³ï³Ï³ñ³ñÙ³Ý ÙÇçÇÝ ïևáÕáõÃÛáõÝÁ ûñí³ ÁÝóóùáõÙ

24,00

AWSC/ ÐæÎÀ

20,00 áÕáõÃÛáõÝÁ ¨ 16,00 North-West Region/ 14,03 14,13 ÐÛáõëÇë-²ñ¨Ùáõïù 13,01 î³ñ³Í³ßñç³Ý 12,10 12,00

10,98 Center-West Region/ 9,62 λÝïñáÝ-²ñ¨Ùáõïù Number of hours of water supplies water of hours of Number 8,00 î³ñ³Í³ßñç³Ý

æñ³Ù³ï³Ï³ñ³ñÙ³Ý Å³Ù»ñÇ ï ųٻñÇ æñ³Ù³ï³Ï³ñ³ñÙ³Ý 7,39 6,04 4,00 South Region/ гñ³í î³ñ³Í³ßñç³Ý

0,00 Average 2004 Average 2005 Average 2006 Average 2007 Average 2008 Average 2009 Average 2010 March 11 سñï 11 Months ³ÙÇëÝ»ñ

INDICATOR 2

% OF INDIVIDUAL SUBSCRIBERS BILLED ON THE BASIS OF METRED CONSUMPTION æñ³ã³÷»ñ áõÝ»óáÕ µ³Å³Ýáñ¹Ý»ñÇ %-Á

90,0%

AWSC/ ÐæÎ 77,6% 77,2% 80,0% 73,9%

70,0% North West Region ÐÛáõëÇë ³ñ¨ÙïÛ³Ý 64,6% ï³ñ³Í³ßñç³Ý 60,0% 62,5% 53,6% % 57,3% 50,0% Center West Region λÝïñáÝ ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý 40,0% 39,9% South Region 30,0% гñ³í³ÛÇÝ ï³ñ³Í³ßñç³Ý

20,0% Base year / December 05 December 06 December 07 December 08 December 09 December 10 March 11 ÐÇÙÝ³Ï³Ý ¸»Ïï»Ùµ»ñ 05 ¸»Ïï»Ùµ»ñ 06 ¸»Ïï»Ùµ»ñ 07 ¸»Ïï»Ùµ»ñ 08 ¸»Ïï»Ùµ»ñ 09 ¸»Ïï»Ùµ»ñ 10 سñï 11 ï³ñÇÝ Months ²ÙÇëÝ»ñ

96

QUARTERLY REPORT January-March 2011

INDICATOR 3

% of implemented analyses in compliance with bacteriological safety æñÇ áñ³ÏÇ Ñ³Ù³å³ï³ë˳ÝáõÃÛáõÝÁ ÑÇ·Ç»ÝÇÏ ëï³Ý¹³ñïÝ»ñÇÝ

100,00%

99,00% AWSC/ÐæÎ 98,85% 98,00% 98,58% 96,56% 98,21% 97,00% 96,24% 96,00% North West Region/ 95,00% ÐÛáõëÇë ³ñ¨ÙïÛ³Ý Ù³ëݳ×ÛáõÕ 94,00% 93,81% 93,84% 93,86% 93,00%

% Center West Region/ 92,00% λÝïñáÝ ³ñ¨ÙïÛ³Ý Ù³ëݳ×ÛáõÕ 91,00%

90,00%

89,00% South Region/ гñ³í³ÛÇÝ 88,00% Ù³ëݳ×ÛáõÕ

87,00% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 I Quarter 11 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 11Ã. I ï³ñÇÝ »é³ÙëÛ³Ï Months

INDICATOR 4

COMPANY WORKING RATIO ÀÝÏ»ñáõÃÛ³Ý ³ß˳ï³ÝùÇ ³ñ¹Ûáõݳí»ïáõÃÛáõÝÁ 240,0%

AWSC/ ÐæÎ 220,0%

200,0% 194,9% 180,0% North West Region 176,4% ÐÛáõëÇë ³ñ¨ÙïÛ³Ý 160,0% ï³ñ³Í³ßñç³Ý

140,0% 138,8%

% 133,8% 133,7% Center West Region 120,0% 106,6% λÝïñáÝ ³ñ¨ÙïÛ³Ý 113,3% ï³ñ³Í³ßñç³Ý 100,0% 102,4%

80,0% South Region гñ³í³ÛÇÝ 60,0% ï³ñ³Í³ßñç³Ý

40,0% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 I Quarter 11 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 11 I »é³ÙëÛ³Ï ï³ñÇÝ Months ²ÙÇëÝ»ñ

97

QUARTERLY REPORT January-March 2011

INDICATOR 5

% OF CITIES WITH MINIMAL DAILY HOURS OF SERVICE FROM THE BEGINNING OF 2009 Üí³½³·áõÛÝ çñ³Ù³ï³Ï³ñ³ñÙ³Ý Å³Ù»ñáí ëå³ë³ñÏíáÕ µÝ³Ï³í³Ûñ»ñÇ % 2009 Ã-Ç ³ÙÇëÝ»ñÇÝ

105% AWSC/ ÐæÎ 100%

95%

South Region 90% гñ³í³ÛÇÝ 90,07% 90,07% ï³ñ³Í³ßñç³Ý

85% 85,55% 83,93% 80% North West 80,10% 80,65% Region ÐÛáõëÇë 75% ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý 74,07% 70% Center East Region 65% λÝïñáÝ ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý 60% Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 March 11 ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 سñï 11

Months ²ÙÇëÝ»ñ

INDICATOR 6

% OF BLOCK APARTMENT BUILDINGS WITH INDIVIDUAL OR COMMON BLOC METERS ²Ýѳï³Ï³Ý ϳ٠ÁݹѳÝáõñ çñ³ã³փ áõÝ»óáÕ µ³½Ù³µÝ³Ï³ñ³Ý ß»Ýù»ñÇ µ³Å³Ýáñ¹Ý»ñÇ ïáÏáëÁ

95%

AWSC/ ÐæÎ 85%

79,9% 80,4% 75% 76,8% 70,6% North West Region 65% ÐÛáõëÇë ³ñ¨ÙïÛ³Ý 67,5% ï³ñ³Í³ßñç³Ý % 61,6% 55% 56,3% Center West Region 45% λÝïñáÝ ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý

35% 37,6%

South Region 25% гñ³í³ÛÇÝ ï³ñ³Í³ßñç³Ý

15% Base year / December 05 December 06 December 07 December 08 December 09 December 10 March 11 ÐÇÙÝ³Ï³Ý ¸»Ïï»Ùµ»ñ 05 ¸»Ïï»Ùµ»ñ 06 ¸»Ïï»Ùµ»ñ 07 ¸»Ïï»Ùµ»ñ 08 ¸»Ïï»Ùµ»ñ 09 ¸»Ïï»Ùµ»ñ 10 سñï 11 ï³ñÇÝ Months

98

QUARTERLY REPORT January-March 2011

INDICATOR 8

REVENUE COLLECTED ON DOMESTIC SUBSCRIBERS PER REGISTERED INHABITANT ´Ý³ÏÇã µ³Å³Ýáñ¹Ý»ñÇó ³Ùë³Ï³Ý ѳí³ù³·ñáõÙÁ Áëï ·ñ³Ýóí³Í µÝ³ÏãÇ

550

AWSC/ ÐæÎ 500

450 446 428 400 North West Region 396 ÐÛáõëÇë ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý 350

300

Center West Region ¸ñ³Ù/³ÝÓ/³ÙÇë Drams/cap/month 286 λÝïñáÝ ³ñ¨ÙïÛ³Ý 250 ï³ñ³Í³ßñç³Ý 242 250 200 South Region 166 181 150 гñ³í³ÛÇÝ ï³ñ³Í³ßñç³Ý

100 Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 I Quarter 11 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 11Ã.I ï³ñÇÝ »é³ÙëÛ³Ï Months ²ÙÇëÝ»ñ

INDICATOR 9

COLLECTION RATIO (EXCLUDING BUDGET ORGANISATIONS) гí³ù³·ñÙ³Ý ³ñ¹Ûáõݳí»ïáõÃÛ³Ý ïáÏáëÁ (µ³ó³éáõÃÛ³Ùµ µÛáõç»ï³ÛÇÝ Ï³½Ù³Ï»ñåáõÃÛáõÝÝ»ñÇ)

110%

AWSC/ ÐæÎ 100% 93% 90% 90% 83%

80% North West Region ÐÛáõëÇë ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý 70% 76% 72%

60% 63% Center West Region λÝïñáÝ ³ñ¨ÙïÛ³Ý 50%

·³ÝÓí³Í »Ï³ÙïÇ % »Ï³ÙïÇ ·³ÝÓí³Í ï³ñ³Í³ßñç³Ý

% OF COLLECTION REVENU COLLECTIONOF % 47,9% 40% South Region 36,2% 30% гñ³í³ÛÇÝ ï³ñ³Í³ßñç³Ý

20% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 I Quarter 11 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 11Ã.I ï³ñÇÝ »é³ÙëÛ³Ï

Months ²ÙÇëÝ»ñ

99

QUARTERLY REPORT January-March 2011

INDICATOR 10

% OF SUBSCRIBERS WITH 4 MONTHS DEBT OR MORE THAN 4 MONTHS ²í»ÉÇ ù³Ý 4 ³Ùëí³ å³ñïù áõÝ»óáÕ µ³Å³Ýáñ¹Ý»ñÇ ïáÏáëÁ 100%

AWSC/ ÐæÎ 90%

80% 79,5% 77,8% 79,5% 78,1% 75,1% 76,7% 70% North West Region ÐÛáõëÇë ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý

60% %

50% 48,9% Center West Region λÝïñáÝ ³ñ¨ÙïÛ³Ý 40% ï³ñ³Í³ßñç³Ý 32,5% 30%

South Region 20% гñ³í³ÛÇÝ ï³ñ³Í³ßñç³Ý

10% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 I Quarter 11 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 11Ã.I »é³ÙëÛ³Ï ï³ñÇÝ Month ²ÙÇëÝ»ñ

INDICATOR 11

AVERAGE DOMESTIC METERED CONSUMPTION PER METERED REGISTRED INHABITANT ØÇçÇÝ ëå³éáõÙÁ ßÝãÇ Ñ³ßíáí` çñ³ã³փ áõÝ»óáÕ µÝ³ÏÇã-µ³Å³Ýáñ¹Ý»ñÇ Ñ³Ù³ñ 110

AWSC/ ÐæÎ 105

100

95 North West Region 91 ÐÛáõëÇë ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý 90

87 87 88 85

Center West Region ÈÇïñ/³ÝÓ/ûñ Liters/cap/day 81 λÝïñáÝ ³ñ¨ÙïÛ³Ý 80 ï³ñ³Í³ßñç³Ý

78 75 71 75 South Region 70 гñ³í³ÛÇÝ ï³ñ³Í³ßñç³Ý

65 Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 I Quarter 11 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 11Ã.I ï³ñÇÝ »é³ÙëÛ³Ï Months ²ÙÇëÝ»ñ

100

QUARTERLY REPORT January-March 2011

INDICATOR 12

PRICE OF M3 METERED AND BILLED TO DOMESTIC SUBSCRIBERS ê³Ï³·ÇÝÁ çñ³ã³փ áõÝ»óáÕ µÝ³ÏÇã-µ³Å³Ýáñ¹Ý»ñÇ Ñ³Ù³ñ

200 179,78 180

160 154,47 140,00 140 115,65 120 3 100,41

100 90,36 Drams/m ¸ñ³Ù/Ëáñ.Ù. 80

60

40 24,35 25,31 20 10,05

0 Period Water/æáõñ Sewerage/ Total/ Àݹ³Ù»ÝÁ Ժամանակահատված ÎáÛáõÕÇ

INDICATOR 13

GROWTH OF TOTAL COLLECTED REVENUE FROM BASE YEAR (EXCLUDING BUDGET ORGANISATIONS) ÀݹѳÝáõñ ѳí³ù³·ñÙ³Ý ³×Á (µ³ó³éáõÃÛ³Ùµ µÛáõç»ï³ÛÇÝ Ï³½Ù-ñÇ) µ³½³ÛÇÝ ï³ñí³ Ñ³Ù»Ù³ï

160% AWSC/ ÐæÎ 140% 146,2%

120% 119,5% 132,1% 100% North West Region ÐÛáõëÇë ³ñ¨ÙïÛ³Ý 80% ï³ñ³Í³ßñç³Ý

60% 46,9% Center West Region %O FCOLLECTION REVENU 72,6% 40% λÝïñáÝ ³ñ¨ÙïÛ³Ý

Ð ³í³ù³·ñáõÙóëï³óí³Í »Ï³ÙïÇ % 54,8% ï³ñ³Í³ßñç³Ý 20% 16,2% 0% South Region гñ³í³ÛÇÝ ï³ñ³Í³ßñç³Ý

AWSC/ ÐæÎ

ØÇçÇÝÁ 05 ØÇçÇÝÁ

Average Average 05

ØÇçÇÝÁ 06 ØÇçÇÝÁ

Average Average 06

ØÇçÇÝÁ 07 ØÇçÇÝÁ

Base year year Base

Average Average 07

ØÇçÇÝÁ 08 ØÇçÇÝÁ

Average 08 Average

ØÇçÇÝÁ 09 ØÇçÇÝÁ

Average Average 09

ØÇçÇÝÁ 10 ØÇçÇÝÁ

Average 10 Average

ÐÇÙÝ³Ï³Ý ï³ñÇÝ

I Quarter Quarter I11 11Ã.I 11Ã.I »é³ÙëÛ³Ï

101

QUARTERLY REPORT January-March 2011

INDICATOR 14

Ratio of water volume billed on the basis of metering to the total metered and normative billed volume æñ³ã³փ áõÝ»óáÕ µ³Å³Ýáñ¹Ý»ñÇÝ ïñíáÕ çñ³ù³Ý³ÏÇ ïáÏáëÁ µ³Å³Ýáñ¹Ý»ñÇÝ ïñí³Í ÁݹѳÝáõñ çñ³ù³Ý³ÏÇ Ýϳïٳٵ 100%

AWSC/ ÐæÎ 90%

83% 80%

78% North West Region 70% ÐÛáõëÇë ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý

% 65% 60% 59% 56% Center West Region 50% λÝïñáÝ ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý 47% 40%

South Region 30% гñ³í³ÛÇÝ ï³ñ³Í³ßñç³Ý 25% 26% 20% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 I Quarter 11 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 11Ã.I ï³ñÇÝ »é³ÙëÛ³Ï

INDICATOR 15

AVERAGE DAILY PRODUCTION PER EQUIVALENT REGISTRED INHABITANT úñ³Ï³Ý ³ñï³¹ñí³Í ÙÇçÇÝ çñ³ù³Ý³ÏÁ Ù»Ï ßÝãÇ Ñ³ßíáí 1 200

1 100 AWSC/ ÐæÎ

1 000

900 827 North West Region 790 792 ÐÛáõëÇë ³ñ¨ÙïÛ³Ý 800 742 ï³ñ³Í³ßñç³Ý 754 700 759 668 670

ÉÇïñ/³ÝÓ/ûñ Center West Region liters/cap/day 600 λÝïñáÝ ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý 500

400 South Region гñ³í³ÛÇÝ 300 ï³ñ³Í³ßñç³Ý

200 Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 I Quarter 11 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 11Ã.I ï³ñÇÝ »é³ÙëÛ³Ï Months ²ÙÇë

102

QUARTERLY REPORT January-March 2011

INDICATOR 17

RATIO OF METERED FINAL CONSUMPTION M3 TO WATER PRODUCED æñ³ã³÷ áõÝ»óáÕ µ³Å³Ýáñ¹Ý»ñÇ ÏáÕÙÇó ëå³éí³Í çñÇ Í³í³ÉÇ ïáÏáëÁ ` ³ñï³¹ñí³Í çñÇ ÁݹѳÝáõñ ͳí³ÉÇ Ñ³Ù»Ù³ï 16%

AWSC/ÐæÎ

14% 13,0%

11,6% 12% North West Region/ ÐÛáõëÇë ³ñ¨ÙïÛ³Ý Ù³ëݳ×ÛáõÕ

10% %

9,4% Center West Region/ λÝïñáÝ ³ñ¨ÙïÛ³Ý 8% Ù³ëݳ×ÛáõÕ 8,5% 6,8% 8,1% 7,8%

6% South Region/ 6,4% гñ³í³ÛÇÝ Ù³ëݳ×ÛáõÕ

4% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 I Quarter 11 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 11Ã.I ï³ñÇÝ »é³ÙëÛ³Ï

INDICATOR 18

WORKING RATIO FOR THE BRANCHES WITH GRAVITY SYSTEMS ÆÝùݳÑáë ѳٳϳñ· áõÝ»óáÕ Ù³ëݳ×ÛáõÕ»ñÇ ³ß˳ï³ÝùÇ ³ñ¹Ûáõݳí»ïáõÃÛ³Ý ïáÏáëÁ

160,0%

AWSC/ ÐæÎ 140,0%

121,0% 120,0% North West Region ÐÛáõëÇë ³ñ¨ÙïÛ³Ý 100,0% ï³ñ³Í³ßñç³Ý 97,5% 89,7% 94,5%

% 80,0% 85,2% Center West Region 65,9% 62,7% λÝïñáÝ ³ñ¨ÙïÛ³Ý 58,0% ï³ñ³Í³ßñç³Ý 60,0%

South Region 40,0% гñ³í³ÛÇÝ ï³ñ³Í³ßñç³Ý

20,0% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 I Quarter 11 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 11Ã.I ï³ñÇÝ »é³ÙëÛ³Ï

Months ²ÙÇëÝ»ñ

103

QUARTERLY REPORT January-March 2011

INDICATOR 19

COMPANY WORKING RATIO FOR BRANCHES WITH PUMPING STATIONS OR WATER TREATMENT PLANTS äáÙå³Ï³Û³ÝÝ»ñáí ϳ٠ٳùñÙ³Ý Ï³Û³ÝÝ»ñáí ³ß˳ïáÕ Ù³ëݳ×ÛáõÕ»ñÇ ³ß˳ï³ÝùÇ ³ñ¹Ûáõݳí»ïáõÃÛ³Ý ïáÏáëÁ 250,0% 223,3% 230,0% AWSC/ ÐæÎ

210,0% 196,8% 190,0% North West Region ÐÛáõëÇë ³ñ¨ÙïÛ³Ý 170,0% 155,2% ï³ñ³Í³ßñç³Ý % 148,9% 147,2% 150,0%

130,0% Center West Region 115,5% 114,4% λÝïñáÝ ³ñ¨ÙïÛ³Ý 105,0% ï³ñ³Í³ßñç³Ý 110,0%

90,0% South Region гñ³í³ÛÇÝ 70,0% ï³ñ³Í³ßñç³Ý

50,0% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 I Quarter 11 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 11Ã.I ï³ñÇÝ »é³ÙëÛ³Ï

INDICATOR 20

ELECTRICITY COST AS % OF REVENUE COLLECTED IN SYSTEMS WITH PUMPING OR TREATMENT PLANTS äáÙå³Ï³Û³ÝÝ»ñÇ ¨ Ù³ùñÙ³Ý Ï³Û³ÝÝ»ñÇ Í³Ëë³Í ¿É»Ïïñ³¿Ý»ñ·Ç³ÛÇ ³ñÅ»ùÇ ïáÏáëÁ ÀÝÏ»ñáõÃÛ³Ý ÁݹѳÝáõñ ѳí³ù³·ñÙ³Ý Ýϳïٳٵ

120%

AWSC/ÐæÎ ³ñÙ³Ý Ñ³Ù³ñ³ñÙ³Ý

× 100%

80% North West 72,6% Region/ÐÛáõëÇë ³ñ¨ÙïÛ³Ý 63,1% Ù³ëݳ×ÛáõÕ

60% 42,6% Center West 39,7% Region/λÝïñáÝ 39,2% ³ñ¨Ùáõïù 40% 30,8% Ù³ëݳ×ÛáõÕ 25,7% 27,8%

20% South Region/гñ³í³ÛÇÝ

% OF COLLECTION USED FOR ELECTRICITY EXPENSIES ELECTRICITY FOR USED COLLECTIONOF % Ù³ëݳ×ÛáõÕ

0% Base year / Average 05 Average 07 Average 07 Average 08 Average 09 Average 10 I Quarter 11

ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 11Ã.I гí³ù³·ñÙ³Ý % û·ï³·áñÍí³Í¿É»Ïïñ³¿Ý»ñ·Ç³ÛÇгí³ù³·ñÙ³Ý%ͳËë»ñÇ í ï³ñÇÝ »é³ÙëÛ³Ï Month ²ÙÇë

104

QUARTERLY REPORT January-March 2011

INDICATOR 22

TOTAL STAFF FOR 1000 INDIVIDUAL SUBSCRIBERS 1 000 µ³Å³Ýáñ¹ÇÝ µ³ÅÇÝ ÁÝÏÝáÕ ³ß˳ïáÕÝ»ñÇ թիվÁ

12,00

AWSC/ÐæÎ 11,00

10,00 9,45 North West 9,00 Region/ÐÛáõëÇë 8,34 ³ñ¨ÙïÛ³Ý Ù³ëݳ×ÛáõÕ

8,00 7,15 6,87 6,85 6,87 Center West 7,00 Region/λÝïñáÝ 6,30 6,36 ³ñ¨Ùáõïù Ù³ëݳ×ÛáõÕ

6,00 Staff per 1000 Staff1000 per Individual Subscribers South 5,00 Region/гñ³í³ÛÇÝ

Ù³ëݳ×ÛáõÕ ²ß˳ï³Ï³½Ù ³Ù»Ý 1000 ³ÝÑ³ï µ³Å³Ýáñ¹Ç ѳٳñ

4,00 Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 I Quarter 11 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 11Ã.I ï³ñÇÝ »é³ÙëÛ³Ï

INDICATOR 23

STAFF AND ASSIGNMENT CONTRACTOR TOTAL COST AS % OF COLLECTED REVENUE ²ÝÓݳϳ½ÙÇ å³Ñå³ÝÙ³Ý ÁݹѳÝáõñ ͳËëÇ ïáÏáëÁ ѳí³ù³·ñÙ³Ý Ýϳïٳٵ

75,0%

70,2% 68,9% AWSC/ÐæÎ 70,0%

65,0% 61,9% 61,4% 62,2%

60,0% North West Region/ÐÛáõëÇë 55,5% ³ñ¨ÙïÛ³Ý 55,0% Ù³ëݳ×ÛáõÕ 51,1%

50,0% Center West % of collection of revenue% 49,4% Region/λÝïñáÝ Ð³í³ù³·ñí³Í»Ï³ÙïÇ% ³ñ¨ÙïÛ³Ý 45,0% Ù³ëݳ×ÛáõÕ

40,0% South Region/гñ³í Ù³ëݳ×ÛáõÕ 35,0%

30,0% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 I Quarter 11 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 11Ã.I ï³ñÇÝ »é³ÙëÛ³Ï

105

QUARTERLY REPORT January-March 2011

INDICATOR 24

ELECTRICITY CONSUMPTION IN Kwh/m3 ¾É»Ïïñ³¿Ý»ñ·Ç³ÛÇ ï»ë³Ï³ñ³ñ ëå³éáõÙÁ ÏíïÅ/Ù3

0,70

AWSC/ÐæÎ 0,60

0,50

0,43 North West Region/ ÐÛáõëÇë ³ñ¨ÙïÛ³Ý Ù³ëݳ×ÛáõÕ

0,40 /ÏíïÅ/Ë.Ù3 0,38 0,30 0,29

0,30 KWH/m3 KWH/m3 0,31 0,25 0,25 Center West Region/ 0,23 λÝïñáÝ ³ñ¨ÙïÛ³Ý Ù³ëݳ×ÛáõÕ 0,20

0,10 South Region/ гñ³í³ÛÇÝ Ù³ëݳ×ÛáõÕ

0,00 Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 I Quarter 11 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 11Ã.I ï³ñÇÝ »é³ÙëÛ³Ï

INDICATOR 25

PERCENTAGE OF WATER DISINFECTED ²Ëï³Ñ³ÝíáÕ çñÇ % 100,0% AWSC/ ÐæÎ

90,0% 91,21% 90,30%

82,61% North West 80,0% Region 80,02% 78,80% ÐÛáõëÇë ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý 69,73%

70,0% % Center West 67,83% Region λÝïñáÝ 60,0% ³ñ¨ÙïÛ³Ý 60,87% ï³ñ³Í³ßñç³Ý

South Region 50,0% гñ³í³ÛÇÝ ï³ñ³Í³ßñç³Ý

40,0% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 I Quarter 11 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 11Ã.I ï³ñÇÝ »é³ÙëÛ³Ï

106