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Global 10th Thermal Global Think Tank Wellness Hot spring leaders gather Summit in Germany Highlights from the HOT RESEARCH milestone Worldwide event spa industry worth almost US$100bn ASK AN EXPERT ONLINE RETAIL
SPA MILLENNIALS New study on younger customers
ARIANNA HUFFINGTON On a mission to change the way we work and live http://www.spabusiness.com http://www.spabusiness.com http://www.spabusiness.com Deep Nature Project Hôtel Cathédrale Marriott Reims ©photo : L. DiOrio ©photo Deep Nature Spa Les Sources de Marie Arc 1950 Domaine du Bois aux Daims
SPA CONCEPT SPECIALIST Deep Nature specialises in spa consultancy, creation and management in collaboration with spa professionals, investors and hotel owners. For more than 12 years, Deep Nature has been creating spas as “bubbles of wellness” where we invite you to retreat from everyday life and “dive into yourself.” Our task is to develop a special place that ensures an unforgettable experience, while also translating the spa concept into a commercial reality.
If you have a spa project and would like to fi nd out more please contact Ghislain Waeyaert at [email protected] www.deepnature.fr http://www.spabusiness.com EDITOR’S LETTER
Changing the future It’s all joined up – happy people have better and more successful lives, earn more, pay more tax and create fairer, more democratic societies. This in turn leads to more stability and better prospects for the young. All we need is for our politicians to realise this and do something about it
he connection between wellbeing and political stability isn’t immediately obvious, but new research and thinking on this subject is Tshowing a powerful and very direct correlation which demands our close attention. Speaking at the Global Wellness Summit in Austria recently, economist Thierry Malleret explained that we are hard-wired to object to unfairness and that our increasingly unjust world is giving rise to dictators, extreme political movements and civil unrest. He said wellbeing strategies by governments around the world are essential to counteract this trend and also to off set the many factors which are causing ‘unwellness’, such as pollution, overconsumption of toxic social media content, unwell ageing, obesity, and diabetes. De Neve: direct correlation between happiness and political stability The impact of happiness and wellbeing on geopolitical stability was also explored by keynote, Jan-Emmanuel De Neve, professor of economics at Oxford University. Happier people have happier lives He led with a quote from Ben Bernanke, economist and this creates opportunity. People at the Brookings Institution, who served as chair of the Federal Reserve: “The ultimate purpose of economics is to who are happiest at 16, 18 and 22 will understand and promote the enhancement of wellbeing.” earn US$3,000 a year more by age 30 De Neve said there’s a clear correlation between happiness, wellbeing and economic success – and in turn, an impact on political stability and social cohesion. He cited Greece as an terms of both wellbeing and mental wellness” and as a result example, saying wellbeing in Greece was at its lowest level will earn up to US$10,000 less than average in adulthood. on record following the country’s economic collapse. The deteriorating situation young people face in terms Research has found happiness is fragile – more easily of their happiness, wellbeing and opportunity is a cause destroyed than created – and people are twice as sensitive to of huge concern. We’re building a world in which they’re loss of economic status as they are to its gain. more likely to fail and less likely to achieve their potential. He showed a direct correlation between happiness and Essentially we’re building a less happy and less fair future. wealth – happier people have happier lives and this creates With proven solutions available, we must mobilise as an opportunity. People who are happiest at age 16, 18 and 22 industry and take every step we can to change this situation. will earn US$3,000 more a year than average by age 30. However, he said “today’s adolescents are falling behind in Liz Terry, editorial director @elizterry
Contact Spa Business magazine: TEL: +44 (0) 1462 431385 EMAIL: [email protected] WEB: www.spabusiness.com TWITTER: @spabusinessmag FACEBOOK: Facebook.com/spabusiness
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To develop a dynamic and profitable business partnership, contact Tristan Lagarde : [email protected] - +33 2.23.18.31.31 http://www.spabusiness.com CONTENTS spa business ISSUE 4 2016
spa business uniting the world of spas spabusiness.com
44: The first-ever Global Thermal Think Tank, Germany
26: Arianna Huffington
48: Dusit’s Sirimongkolkasem
68: Trying out The Well, Norway
7|Editor’s letter 30|News 44|News report: Global Liz Terry shares her thoughts Six Senses partners with BIG; APSWC Thermal Think Tank relaunches; and Brad Pitt plans resort Hot spring leaders gather in Germany 20|Letters Dr Marc Cohen predicts a rise in ‘deep 40|News report: Millennials study 48|Interview: nature’ experiences; and Dr Pedro New ISPA research looks at the Wipawadee Sirimongkolkasem Catarino on Sha’s visiting masters youngest generation of spa-goers Dusit’s MD of Devarana Spa tells Katie Barnes about the Thai brand’s plans 22|Spa people 42|News report: GWI research Arianna Huffington starts a new The latest data from the Global 74|Ask an expert: Online retail wellness business; and Deborah Wellness Institute shows the global Professional skincare brands examine Szekely shines in a US TV show spa market is now worth US$98.6bn the pros and cons of e-commerce
10 spabusiness.com issue 4 2016 ©CYBERTREK 2016 http://www.spabusiness.com 80: All the news from this year’s Global Wellness Summit in Austria ©KNEIPP ORIGINAL BAD WÖRISHOFEN SHUTTERSTOCK/ JACK FROG
90: Wellness research
76: Rediscovering Kneipp kur therapy
62|Beyond the surface 90|Research: Healthy holidays Skin biomarkers interest the CIA Can vacations benefi t your genes?
68|First-person: The Well 93|Spa software Norway’s newest – and biggest – spa The latest in spa technology news SUBSCRIBE 76|Therapy: Kneipp kur 97|Product innovation FOR FREE New interest in the historic therapy Suppliers tell us about their launches To receive a free digital 80|GWS: A breath of fresh air 108|Research: Art of wellbeing subscription to Spa Business Highlights from the Global Wellness New US study fi nds making art can SIGN UP ONLINE: Summit in Tyrol, Austria reduce stress-related hormones www.spabusiness.com/green
©CYBERTREK 2016 spabusiness.com issue 4 2016 11 http://www.spabusiness.com http://www.spabusiness.com Hôtel Mont Blanc, Chamonix, France.
Gran Meliá Villa Agrippina, Rome. Clarins No.1 Prestige skin care brand in Europe1 60 years of Spa Experience.
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Gran Meliá de Mar, Majorque. The benefits of a Spa by Clarins: · The power of science, touch and nature to deliver high performance treatments and long-lasting well-being, 2 with scientifically proven results , · A customized operational programme to help develop your business long-term, · The commercial and marketing experience of a brand trusted by millions of women, · Maximum visibility through editorial endorsements and tailor-made targeted PR activities.
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A joint venture between Spa The Spa Business website Business and sister magazine features daily news and Spa Opportunities, the Spa jobs in the global spa and Business Handbook is a wellness industry. It also reference guide for decision provides access to digital makers across the industry. editions of Spa Business Read online: www.spahandbook.com/digital and links to other Leisure Media magazines and websites. Download PDF edition: www.spahandbook.com/pdf Visit the website: www.spabusiness.com
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14 spabusiness.com issue 4 2016 ©CYBERTREK 2016 http://www.spabusiness.com MORE TO ENJOY...
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Looking back at UK Prime Minister McDonald and New TripAdvisor Britain’s success in Theresa May commits Baker collaborate on policy excludes many the Rio Olympics to elite sports funding new Mayan spa animal attractions
Technology building Equinox to open two Hot spring leaders Atari founder launches stadiums of the future new clubs in London gather for think tank virtual reality company
Active participation of Threat to parks is a Wellness-focused Westin Native American tribe pensioners in Andorra ‘threat to activity’ debuts in Egypt plans US$241 theme park
©CYBERTREK 2016 spabusiness.com issue 4 2016 15 http://www.spabusiness.com CONTRIBUTORS
READER SERVICES Katie Barnes Alice Davis SUBSCRIPTIONS Katie Barnes has been an Alice Davis has a 10-year Denise Adams +44 (0)1462 471930 international spa, beauty career in print and online and fi tness journalist media, working as a CIRCULATION for 15 years. She’s the journalist and editor for Michael Emmerson +44 (0)1462 471932 editor of Spa Business international publications EDITORIAL TEAM magazine and was also the launch such as the Taipei Times and a number of EDITORIAL DIRECTOR editor of the Spa Business Handbook Asia-based design titles. She’s currently Liz Terry +44 (0)1462 431385 – a year-round resource for global spa the managing editor of Attractions EDITOR professionals that’s now in its eighth year. Management at Leisure Media. Email: [email protected] Email: [email protected] Katie Barnes +44 (0)1462 471925 Twitter: @SpaBusinessKB Twitter: @AliceDavisAM PRODUCT EDITOR Kate Corney +44 (0)1462 471922 NEWS EDITOR Professor Jonathan Neena Dhillon Jane Kitchen +44 (0)1462 471929 Paul De Vierville Neena Dhillon writes NEWSDESK As a cultural historian, about spas and hotels Tom Anstey +44 (0)1462 471916 Professor De Vierville has and travel trends around Matthew Campelli +44 (0)1462 471912 a particular interest in spa the world for consumer Kim Megson +44 (0)1462 471915 cultures. He’s lectured and business titles, ADVERTISING TEAM around the world on natural therapeutic ranging from Sleeper, easyJet and healthcare systems, kur programmes, Gatsby to Hospitality Design. In addition, PUBLISHER/ADVERTISING SALES spa medicine, hydrotherapy and she’s also the former managing editor Astrid Ros +44 (0)1462 471911 balneology. In addition, De Vierville of the Great Hotels of the World’s ADVERTISING SALES owns a hotel spa in Texas, USA. Luxury Spa Collection directory. Julie Badrick +44 (0)1462 471919 Email: [email protected] Email: [email protected] John Challinor +44 (0)1202 742968 Paul Thorman +44 (0)1462 471904 Jan Williams +44 (0)1462 471909 Jane Kitchen Kate Parker advertising – www.spa-kit.net Jane Kitchen is the spa Kate Parker is a Astrid Ros +44 (0)1462 471911 news editor at Leisure journalist and editor spa recruitment & training sales Media. A former editor who has a 20-year Astrid Ros +44 (0)1462 431385 for US publications Kids career in magazine ADVERTISING PRODUCTION Today and BedTimes, writing and editing. She Ed Gallagher +44 (0)1905 20198 she has a 15-year career in magazine covers topics in the engineering and WEB TEAM writing, with a specialisation in business technology sector together with regular stories covering spa, sleep, home contributions to a range of Leisure Media WWW.SPA-KIT.NET furnishings, fashion, retail and more. titles including both Spa Business and PRODUCT SEARCH ENGINE Email: [email protected] Health Club Management magazines. Kate Corney +44 (0)1462 471922 Twitter: @JaneKitchenSB Email: [email protected] SPABUSINESS.COM Michael Paramore +44 (0)1462 471926 Tim Nash +44 (0)1462 471917 Spa Business is published four a year by The Leisure Media Co Ltd, Portmill Dean Fox +44 (0)1462 471900 House, Portmill Lane, Hitchin, Herts SG5 1DJ, UK. The views expressed in this Emma Harris +44 (0)1462 471921 publication are those of the author and do not necessarily represent those of the publisher The Leisure Media Co Ltd. All rights reserved. No part of this DESIGN publication may be reproduced, stored in a retrieval system or transmitted Andy Bundy +44 (0)1462 471924 in any form or by means, electronic, mechanical, photocopying, recorded or Jack Emmerson +44 (0)1462 471936 otherwise, without the prior permission of the copyright holder, Cybertrek Ltd. FINANCE Printed by The Manson Group Limited. Distributed by Royal Mail Group Ltd Denise Adams +44 (0)1462 471930 and Whistl Ltd in the UK and Total Mail Ltd globally. ©Cybertrek Ltd 2015 ISSN 1479/912X. To subscribe to Spa Business log on to www.leisuresubs.com or CREDIT CONTROL Arianna Huffi ngton gets into wellness email: [email protected] or call +44 1462 471930. Annual subscription Rebekah Scott +44 (0)1462 733477 with new startup business (p26) rates are UK £31, Europe £42 rest of world £42, students (UK) £20
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16 spabusiness.com issue 4 2016 ©CYBERTREK 2016 http://www.spabusiness.com Our Timexpert C+ (A.G.E) treatments utilise the benefi ts of Ume Extract and Vitamin C to prevent and reduce the effects of glycation, whilst revitalising the skin for a brighter, illuminated tone. After one session, 97% of clients declare their skin is smoother, more radiant and healthy*.
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http://www.spabusiness.com Letters 4 2016
Letters KATIE BARNES, EDITOR, SPA BUSINESS
Do you have a strong opinion, or disagree with somebody else’s point of view on topics related to the spa industry? If so, Spa Business would love to hear from you. Email your letters, thoughts and suggestions to [email protected]
WHY NATURE WILL BECOME EVEN MORE IMPORTANT TO SPAS Dr Marc Cohen, professor of health sciences, RMIT University
As the wellness industry grows, wellness rooms that offer true smartphone compatible nature (and all its facets) silence, free from the hum of water-test kits and new water will become an increasingly industrial ‘noise’. There will harvesting, filtering and valuable resource – and the also be a greater use of music purification technologies savvy spas of today will take as medicine – sound therapy Air quality is vital for optimal note of this for the future. devices, an emphasis on the health and as more people Nature’s healing power benefits of singing and playing realise how deadly traffic cannot be overestimated music with sounds of nature. pollution is, they’ll vacate and while every part of I also predict a rising demand cities to escape from toxic air. the planet is now a tourist for good quality water and air. Expect to see new air filter destination, people will seek People are now realising technologies, indoor air quality out immersion in ‘deep nature’ their drinking and bathing meters and fitness/wellness that’s far from technological People will seek out water, even at spa and centres highlighting air quality and industrial influences. In immersion in ‘deep wellness locations, is often amongst their offerings. the same manner, expect to nature’ that’s far from contaminated with heavy Contact Marc Cohen see consumers looking for technological and metals, pesticides, drugs Email: [email protected] ‘natural soundscapes’ with industrial influences and plastic. Soon we’ll see Tel: +61 439 446 688
O Consumers will soon be able to use pollution sensors to measure air quality inside buildings as well as outdoors SHUTTERSTOCK/ STUDIOMONKEY. AirForU
20 spabusiness.com issue 4 2016 ©CYBERTREK 2016 http://www.spabusiness.com EDUCATION IS KEY TO VISITING PRACTITIONER PROGRAMMES Dr Pedro Catarino, director of wellness, Sha Wellness Clinic
As Sha launched its Visiting Master Programme (VMP) a year ago, it was interesting to see Spa Business’ Ask an Expert focusing on this topic (see SB16/3, p68). We introduced the VMP to complement the Sha Academy which comprises a series of conferences and classes on everything from healthy cooking to relaxation, meditation and yoga. The aim is to create an awareness of wellbeing and to provide guests with the tools and knowledge to enjoy long-term physical, mental and emotional health. We find that two visiting masters a month is a good O There’s a 90 per cent take-up rate for Sha’s visiting practitioners
number and they specialise in The aim is to provide we think that’s been the secret a wide variety of areas from guests with the tools and to its success – clients book beauty coaching, through knowledge to enjoy onto the programme as early fascia release bodywork to long-term physical, mental as six months in advance ancient healing methods and emotional health and the practitioners get like Japanese acupuncture. a 90 per cent attendance Educating our guests, and mission at Sha. The during their stay here. creating an enthusiasm selection and scheduling Contact Dr Pedro Catarino for recommendations and of our visiting masters is Tel: +34 966 81 11 99 advice, is the overall vision aligned with this ethos and Twitter: @shawellness
MASTER THE BASICS BEFORE TARGETING WELL-LIFE CONSUMERS Linda Harding-Bond, global spa retail and engagement trainer
In response to Liz Terry’s We must first improve therapists are unable to sell commentary Who Will Own guest engagement. For because no one has taught the Well-Life Consumer? anyone who doubts this them how. No one is better (see SB16/2 p7), I think we is an issue, they need positioned to capture the must first look at our current only look at spa retail minds, bodies and dollars positioning and improve revenue results than the practitioners of guest engagement. For anyone skincare and bodywork in the who doubts this is an issue, in customer retention. And spa industry. So before we try they need only to look at spa sub-standard sales are and figure how to fit into the retail revenue results from the indicative of poor service. bigger wellness picture, the O Harding-Bond says latest benchmarking reports So as the industry shuffles most important players, the therapists still aren’t properly which show the majority of about wondering whether retail therapists, must be properly trained in basic techniques facilities are still only selling training generates sufficient trained and in top condition. O such as product sales 10 per cent retail at most. ROI, rapidly expanding beauty Contact Linda Harding-Bond Product sales are an outlets like Sephora and Ulta Tel: +66 09 3826 5453 important extension of are fulfilling requests for the Email: linda@ service and a critical element exact same products that moontideconsulting.com
©CYBERTREK 2016 spabusiness.com issue 4 2016 21 http://www.spabusiness.com SPA PEOPLE by Kim Megson, journalist, Spa Business
spa people
We have to become more green in our design... otherwise we’ll all die very soon because of climate change, conflict and the misuse of technology
Vo Trong Nghia, founder, Vo Trong Nghia Architects
rchitect Vo Nghia is best known for Trong Nghia is his intricate bamboo A creating a floating leisure buildings bamboo spa on the Vietnamese island Phu Quoc. The island, which is famous for its dense expanses of jungle, is a fitting location for Nghia who believes humans have become too disconnected from nature. He says: “People think of human beings and nature as two separate things, but humans are just a small part of nature... “In the very near future we have to become more green [in our design] – using things like green walls and roofs and environmental materials. Otherwise, we’ll all die very soon because of climate change, conflict and the misuse of technology.” His latest project – Signature Spa – is part of a five-star hotel backed by the BIM Group, which is one of Vietnam’s leading private investment companies. The main part of the spa comprises 12 arched bamboo podiums hovering above a small lake surrounded by mangrove trees, with glass walls providing views across the water. The podiums, which provide space for relaxation
22 spabusiness.com issue 4 2016 ©CYBERTREK 2016 http://www.spabusiness.com We look at the surrounding nature and see how we can harmonise with that. Leisure buildings don’t have to be concrete
and consultation services, resemble themselves in the lush mangrove to the 2016 Venice Architecture hands clasped together and reservoir while nestled inside Biennale – a meditation zone interwoven fingers. Where the Signature Spa is the bamboo podiums. surrounded by plants. frames meet, a skylight diffuses part of a five-star Nghia adds: “With all our He arrived at this nature- changing light into the space. hotel development projects we look at the surrounding conscious mindset after taking Two separate buildings backed by Vietnam nature and see how we can up meditation. He and his staff house the treatment rooms and investment firm BIM harmonise with that. Spa buildings meditate twice a day, and he’s back of house facilities and are don’t have to be concrete, attended five vipanassa courses, reached via a floating bridge especially in tropical climates.” where you spend 10 days in silence The combination of stone, glass A completion date for the and devote your time to meditation. and bamboo is designed to evoke project has not yet been released. He says: “I think everyone – not “a reserved simplicity” and to Nghia is best known for his only creative people – should reconnect visitors with nature. intricate bamboo buildings. refresh themselves in this The aim of the design is His work includes the Naman way. It changes your way of to provide a place of solace, Retreat and Roc Von restaurant observing the world and also where guests can immerse in Vietnam and a contribution changes your perspective. O
©CYBERTREK 2016 spabusiness.com issue 4 2016 23 http://www.spabusiness.com SPA PEOPLE by Jane Kitchen, news editor, Spa Business
My emancipation – my freedom to be me, to get to know myself – was when I turned 60” Deborah Szekely Deborah Szekely, co-founder, Rancho La Puerta, & Debra Koerner, host, Senior Moments
pa industry veteran Deborah Szekely, S co-founder of the iconic Rancho La Puerta destination spa in Mexico, is to appear on a new US TV show Senior Moments. Hosted by Debra Koerner – co-founder of both education firm Imassage and the Well World Group consultancy – Senior Moments focuses on healthy ageing. “We have to do something right now to empower and educate our older population to keep them healthy and in their homes for as long as possible,” says Koerner, who’s also executive producer of the show. “When I began thinking about segments for Senior Moments, Szekely immediately came to “At 60, you should be ready to the story of 94-year-old Deborah mind,” she adds. “I’ve always say what you want,” she explains. held the desire to share her Koerner (left) and “So for me, my emancipation – my story with a larger audience.” Szekely, 94, (right) freedom to be me, to get to know Speaking on the programme, will appear on a US myself – was when I turned 60. Szekely says: “Everyone wants to TV show focusing on But at 60, if you can sit back make a difference in their life and healthy ageing and say, ‘Wow, what now? It’s I’ve been lucky – I’ve been making wonderful. And you can look lots of differences.” She goes on to forward to it and then your years tell Koerner that inner peace is her 60 to 90 are the best years of your personal definition of wellbeing. life, because you picked them.” “First you have to know why Koerner says she believes the spa you want a long life,” Szekely industry has valuable stories that says. “What is it you want to need to be told to a wider audience, do? What fascinates you? And We have to and that spas can play a vital role then you can work towards it. It’s educate our in the journey to healthy ageing. making deposits like in a bank. older population Spa software company You’re setting up not money, but ResortSuite has underwritten preparations for that long life... to keep them Senior Moments, and the and if you’re enthused enough, healthy KOERNER International Spa Association is then it’s worth the work.” supporting it by helping cover Szekely often speaks to guests crew travel costs. Skin Authority Szekely set up Rancho La Puerta at Rancho La Puerta about 60 is also on-board as the show’s more than 70 years ago being the ‘breakthrough year’. exclusive skincare partner. O
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Since publishing Thrive and then The Sleep Revolution, I’ve dreamed of taking the next big step to help transform the way we work and live Arianna Huffington, founder & CEO, Thrive Global
n a bold step, Huffington “All the latest science is its services on employee retention, Post founder Arianna conclusive that, in fact, not only wellbeing and productivity, as I Huffington has stepped is there no trade-off between Huffington’s bold, well as organisational culture. down from her position as living a well-rounded life and high new venture will Other key partnerships editor-in-chief at the media site performance, but performance provide science- are with sports medicine and she founded 10 years ago to start a is actually improved when based coaching to training institute Altus for new business focused on wellness. we prioritise our health and support people’s physical training; transcendental The new company, Thrive Global, wellbeing,” says Huffington. wellbeing meditation teacher Bob Roth is launching on 30 November “It’s time to move from knowing and the David Lynch Foundation and will provide science-based what to do to actually doing it.” (see SB15/1 p36) for meditation training, seminars, e-courses, The company has already been coaching; Sense by Hello for coaching and ongoing support piloting its training and workshops sleep education; and Thrive on wellbeing and productivity for with Accenture, a tech consultancy Market for food and nutrition. companies and individuals around with a workforce of 375,000. Huffington and her sister Agapi the world. Its lofty mission includes Thrive Global is collaborating Stassinopoulos have become changing how people work and with thought leaders including regulars on the health and wellness live and eliminating the idea organisational psychologist speaking circuit in recent years, that burning out is the necessary Adam Grant and Wharton People appearing at IHRSA and the Global price for achieving success. Analytics to measure the impact of Wellness Summit, respectively. Huffington has also written two books about wellness. “Since publishing Thrive and then The Sleep Revolution, I’ve dreamed of taking the next big step to help transform the way we Change is work and live,” says Huffington. desperately “Change is desperately needed if another generation is to avoid the needed if another burnout that all too often comes generation is to with success today. That’s why avoid the burnout I’m filled with excitement at the that all too often prospect of devoting the rest of my life to accelerating the culture comes with shift away from merely surviving success today and succeeding to thriving.”O
26 spabusiness.com issue 4 2016 ©CYBERTREK 2016 http://www.spabusiness.com CREATIVITY LOVES COMPANY.
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http://www.spabusiness.com SPA PEOPLE
I’ve been making really quiet music to listen to when I do yoga or sleep or meditate or panic… and decided to give it away Moby, singer-songwriter
lobal musician and and is available to download or spa if I’m staying in a nice hotel wellness advocate stream and would make a great because if you have a day off in a G Moby has told Spa accompaniment for spas. strange city it can be a nice way Moby’s new Long Business that while He describes the music as to kill time,” he told Spa Business, Ambients1. Calm. wonderful, most ambient music having “no drums, no vocals, but he adds that there’s still some Sleep album is doesn’t allow people to switch off just very slow, calm, pretty way to go before consumers available for free “because the people who make it chords and sounds and things truly understand the concept. and would make a want you to pay attention to it”. for sleeping and yoga and etc.” “On the one hand it’s really great addition to spa He says: “What I had a hard time Moby explains: “Over the last nice people are paying attention music playlists finding was ambient music just couple of years, I’ve been making to health and wellness, but on designed to sit in the background really, really, really quiet music to the other hand there’s still a to provide an atmosphere of calm.” listen to when I do yoga or sleep disconnect. There’s an idea that This has prompted the music or meditate or panic. I ended you can treat yourself terribly, artist, who’s sold more than 20 up with four hours of music but if you go to a spa every now million albums worldwide, to and decided to give it away.” and then it’ll all work out.” create his own chill-out tracks A believer in wellness himself, Moby who’s also a vegan, which he’s giving away for free. Moby practices yoga and is known recently opened Little Pine, The Long Ambients1. Calm. to visit spas occasionally. “When an organic vegan bistro Sleep album consists of 11 tracks I travel, I’ll sometimes go to the in Los Angeles. O
There’s still a disconnect... an idea that you can treat yourself terribly, but if you CHRIS PIZZELLO/INVISION/PRESS ASSOCIATION IMAGES ASSOCIATION CHRIS PIZZELLO/INVISION/PRESS go to a spa every now and then it’ll all work out
The music artist has sold more than 20 million albums worldwide
28 spabusiness.com issue 4 2016 ©CYBERTREK 2016 http://www.spabusiness.com LA CRÈME 128
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Amy McDonald, owner and CEO of Under a Tree Health & Wellness Consulting, has created a spa which has been inspired by Mayan traditions for the upcoming Chablé Resort in Mexico. Operated by Hamak Hotels, The Chablé Resort opened in November in Chochola, Yucatan, and features 38 glass-fronted casitas and two villas designed by Jorge Borja of Grupo BV. “Although it is really high-end luxury, it is thoughtfully infused with local culture and nature,” says McDonald. “The rooms are completely surrounded by glass – you are in the jungle.” The 3,022sq m (32,530sq ft) spa blends ancient mysticism with modern curiosity, and features a naturally formed cenote The natural cenote is central to the spa, with treatment rooms located around it as well as three temazcal experiences. The cenote – seen as a healing force The spa features 12 single in Mayan culture – is central to the treatment rooms, one double We really want spa and guests can even bathe in it. and one spa suite – all people to come and situated around the cenote. experience a modern McDonald hired Bonnie interpretation of Baker, owner of Mexico-based traditional Mayan spa consultancy Satteva, to rituals collaborate on all aspects of Amy McDonald the spa. This includes a wide selection of Naturopathica and Body Bliss Chablé features three temazcal rituals, signature treatments, which are focused each inspired by a different tradition. around one of three themes: Fountain of The spa also has a hydrotherapy Youth, Tree of Life and Heaven on Earth. journey that includes sauna, steamroom, For guests looking for a deeper whirlpool, hot and cold plunge pools, connection with nature and a “rebirth swimming pool, salt room and floatation. The Chablé Resort has just 38 casitas to a state of higher consciousness”, Read more: http://lei.sr?a=j6D3G_B
Asia Pacific Spa & Wellness Coalition returns with new board members
Industry body the Asia Pacific This change is no different from what other national spa industry associations Spa & Wellness Coalition have experienced across Asia, and while some have come out the other side stronger, (APSWC) has relaunched and some have yet to find a meaningful role for themselves Andrew Jacka the new board, led by chair Andrew Jacka, is planning can sign up directly for a The APSWC aims to be a a roundtable in Bangkok US$50 (€45, £40) joining united voice for the region from 16-17 March, 2017. fee and US$100 (€91, £81) and to encourage industry The organisation annual membership, or can development by sharing went through a period of join with no fee through their resources, supporting “uncertainty” in 2014 and national spa associations. national spa bodies and 2015, says Jacka, and the Former chair Rhett establishing standards. board at the time said it had Pickering has moved to a more The first annual roundtable decided to wind down the “behind the scenes” role and set for March will culminate activities of the coalition. Jacka – who headed up the in a white paper homing in A new, paid membership organisation for four years on industry issues and the model has emerged, where before him – was approached APSWC’s philosophy. individuals or organisations to take up the reins once more. More: http://lei.sr?a=4m2H9_B
30 spabusiness.com issue 4 2016 ©CYBERTREK 2016 http://www.spabusiness.com Six Senses partners with BIG for first North American property
Six Senses will debut in the US in 2019 with its first urban hotel, Six Senses New York, a luxury property which is being developed by HFZ Capital Group between Manhattan’s popular High Line and the Hudson River. The flagship urban location is located on 10th Avenue and encompasses an Six Senses New York will have a rotating appearance and views of the High Line entire block in the heart of Chelsea. The overall project, named The designed by architectural and design on our commitment to community, Eleventh, features two soaring towers group BIG (Bjarke Ingels Group). wellness, sustainability and design.” “This project is a fascinating and The towers will have expansive This project exciting contrast to the typical Six Senses views of the High Line and the Hudson is a fascinating locations where we operate resorts in River and feature stone and metal and exciting settings with azure waters, UNESCO facades and a rotating appearance. contrast to the heritage listings and lush rainforests,” says The hotel will be located in the typical Six Senses Neil Jacobs, CEO of Six Senses. “Six Senses east tower and will have 10 floors, 137 locations where New York will have the same touch-points bedrooms and a Six Senses Spa that will we operate and DNA, with some creative adaptation offer a layered approach to wellness. Neil Jacobs of course, but with no compromises Read more: http://lei.sr?a=r6G9W_B
Evian Spa to SHUTTERSTOCK.COM/HELGA ESTEB The 555m-high Lotte World occupy 86th floor Tower will be Seoul’s first of Lotte Group’s super-tall skyscraper soaring Seoul skyscraper
Evian Spa will expand its presence in Asia with a new spa on the 86th floor of Lotte World Tower in Seoul, South Korea. Lotte Group, South Korea’s fifth-largest conglomerate, is building the 555m (1,821ft) tower, which will be Seoul’s first super-tall skyscraper and the sixth-tallest Brad Pitt building building in the world. luxury resort in Croatia Designed by Kohn Pedersen Fox Associates, the Actor Brad Pitt is planning a proposed tower will include the first €1.5bn (US$1.7bn, £1.3bn) resort Signiel Hotel, a new luxury development in Croatia near the coastal brand of Lotte Hotels. town of Zablace, local media are reporting. The Evian Spa will occupy nearly the spa experience and daily premium Project architect Nikola Bašić plans to 1,000sq m (10,764sq ft) including hydration at the restaurant,” says transform the destination with a flagship a wet area and pool. Set to open in Florence Bossard, global business luxury hotel, shops, villas and a school. 2017, it will use the journey of Evian development director for Evian. Pitt is not the first star to delve into mineral water in the French Alps as Evian launched its spa concept at luxury resorts; actor Leonardo DiCaprio is inspiration for therapies and design. the Palace Hotel Tokyo, Japan in 2012 working with Deepak Chopra on a wellness “Lotte World Tower will enable the (see SB12/4 p30) and Asia is a key facility in Belize, and Robert De Niro is guests to discover the Evian universe market for the brand as it rolls out. developing hotels in Barbuda and London. with our vision of wellness through Read more: http://lei.sr?a=r2m7x_B Read more: http://lei.sr?a=t5T9U_B
©CYBERTREK 2016 spabusiness.com issue 4 2016 31 http://www.spabusiness.com The acquisition of Eastwell Manor is a major milestone for the Champneys group Stephen Purdew
The ‘heavenly villas’ feature salt water pools and in-room treatments are also off ered Rancho la Puerta debuts Champneys to open fifth new wellness villas destination spa in UK Mexican destination spa UK spa group Champneys has acquired the Rancho la Puerta has historic Eastwell Manor country house in introduced three new The villas embody Kent, just 30 minutes outside of London. Villas Cielo, or ‘heavenly our philosophy of Champneys at Eastwell has origins villas’, which have been nourishing the mind, dating back to the Norman conquest and designed with wellness and body and spirit includes 62 bedrooms, two restaurants, a relaxation in mind. Roberto Arjona spa and leisure facilities. It will complete “The Villas Cielo are a a refurbishment programme by mid 2017. natural expansion of The (204sq m) of indoor and outdoor Champneys, owned by the Purdew Ranch,” says CEO Roberto Arjona. space, the villas include meditation family, is one of oldest and most “They embody our philosophy of cushions, indoor/outdoor speakers that well-known spa operators in the UK. nourishing the mind, body and play tranquil music, organic mattresses, The new location will be its fifth health spirit, and they fulfil our guests’ outdoor showers, salt water dipping resort spa. It also run six city spas. requests for casitas with more pools, daybeds and hammocks. The group recently added a detox privacy and personalisation.” On Fridays, guests receive an and wellbeing facility to its flagship Each villa features a master suite in-room 90-minute spa treatment, property in Tring and further investments that overlooks a living room, which Un Pedacito de Cielo, which are planned for its other sites. can be transformed into a residential combines massage and reiki. Read more: http://lei.sr?a=t6E2M_B gym or business office. With 2,200sq ft Read more: http://lei.sr?a=T9b7d_B
Curry Spa Consulting merges with RLA
US-based Curry Spa RLA USA will be RLA will now operate Consulting has joined forces headquartered in Sonoma, in three world regions. with wellbeing hospitality California and led by Roger Allen, RLA group CEO, consultancy brand Resources Curry, who becomes says: “We’re very enthusiastic for Leisure Assets, creating president and co-owner. about working with Lynn and a new division of the “This merger will allow us her team. The RLA board company: RLA USA, LLC. to expand our services to was impressed with Lynn’s The merger represents existing and future clients 30 years of experience and RLA’s expansion into North who have wellbeing assets in know-how in the wellbeing Roger Allen and Lynn Curry America – the company also has hospitality developments,” and hospitality industry. offices in Vienna and Dubai. says Curry. “Not only will we “Furthermore, the success This merger will allow Curry Spa Consulting was be able to provide our clients she had with her consulting us to expand our services founded by Lynn Curry in 2011 with additional investment and company was a testament to to existing and future and has specialised in feasibility, operational consulting, but we her capabilities and value she clients who have wellbeing creative concept, design are also increasing our team could contribute in leading the assets in hospitality development and pre-opening to include the world’s leading RLA brand in North America.” developments consulting for high-end and professionals in wellbeing Read more: Lynn Curry luxury resort and hotel spas. hospitality consulting.” http://lei.sr?a=r9P3B_B
32 spabusiness.com issue 4 2016 ©CYBERTREK 2016 http://www.spabusiness.com Rose Petal Perfection Muse features award winning scientific formulas of Alp-rose stem cells, telosense active and detox peptide wrapped up in the wonderful delights of the rose. Christina’s Muse products help optimize natural repair processes, strengthening the defense barrier for healthy cell longevity, thus delaying future damage caused by ageing. The Muse total beauty complex provides an incredibly pampering experience that wipes away lifeless skin, uncovering a smooth, firm, youthfully pristine texture.
www.christina-cosmeceuticals.com | [email protected] http://www.spabusiness.com Delos expanding into cruise ships and airport lounges
Wellness real estate firm Delos is launching a Stay Well at Sea programme and several leading cruise ship operators have already expressed an interest in it. The programme, which focuses on mindfulness and meditation, has been developed in partnership with Steiner Leisure, The Cleveland Clinic and Deepak Chopra’s new wellness platform, Jiyo. The spa will include a range of indoor and outdoor treatment areas Passengers will also have access to three months of self-guided programming Sea, sound, salt and sand inspire and eCoaches from the Cleveland Clinic after they disembark. “It’s not just what upcoming Auberge Fort Lauderdale spa happens on board, it’s what you’re going to learn – and what you’re going to take Spa consultant Tracy Lee We want to with you after you disembark,” says of TLee Spas is behind harness the sense Alfredo Carvajal, president of Delos a 10,000sq ft (929sq m) of release, recovery International & Signature Program. spa at the Auberge Beach and renewal that In other news, Delos has debuted its first Residences & Spa Fort most of us equate airport lounge at Seattle’s Delta Sky Lauderdale in the US. with time spent at Club, in partnership with skincare The Florida spa, due to the seaside brand Comfort Zone and New open in 2018 to residents Tracy Lee York-based operator Asanda. and guests, was inspired by More: http://lei.sr?a=X7E6N_B the sea, sound, salt and sand, says Lee. with a Gharieni bed where a Sound & “This inspiration came from Sand Massage will be performed. A numerous sources,” she says. Purification Circuit will blend indoor/ The cruise industry “[including] the experience of one outdoor bathhouse experiences is understanding that of the owners who grew up on this inclusive of a salt inhalation room. they have to start site and was profoundly shaped by Lee has a close relationship with selling wellness these collective forces of nature. Auberge. She worked as its VP of and they have to “We want to harness the sense of spas for 14 years and created many put it up front release, recovery and renewal that of its wellness facilities including Alfredo Carvajal, most of us equate with time spent at Solage Calistoga in California. She the seaside wellness experience.” left the hotel firm in 2014 to focus Nine treatment rooms will be on her consultancy full time. available, including a speciality room Read more: http://lei.sr?a=A4D8q
Two-storey, 4,600sq m LivNordic spa to open at Katara Beach Club, Doha Raison d’Etre, the spa Spa Menu – which focuses consultancy, is to open a on Nordic health traditions 4,600sq m (49,514sq ft) combined with the latest LivNordic Spa at the Katara in wellness – as well as Beach Club in the Katara Hydrafacial treatments and Cultural Village in Doha, hammam therapies. Qatar. Anna-Cari Gund, Designed by Gillian managing director of Raison Docherty of Studio HBA in d’Etre, tells Spa Business that Anna-Cari Gund Dubai, the facility aims to it run the facility as a club, bring the outside in with an with a focus on memberships, day use interplay of light and shadow, making guests, spa, and fitness. use of natural materials such as stone, Set to open in Q1 2017, the Katara and timber, with spaces designed to Beach Club by LivNordic Spa & have a cooling and calming effect. The spa uses an interplay of light and shadow Wellness will be offering the LivNordic Read more: http://lei.sr?a=k7m3t_B
34 spabusiness.com issue 4 2016 ©CYBERTREK 2016 http://www.spabusiness.com Personalisation is the new luxury.
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27-29 November 2016 Spameeting EMEA Dubai, UAE Brings suppliers from the spa industry to meet face-to-face with project leaders in the EMEA region. www.spameeting.com
19-22 January 2017 Les Thermalies Paris, France French water and wellness show in its 35th year. Exhibition themes focus on thermal spas, thalassotherapy and balneotherapy, day spas and beauty. www.thermalies.com Shreyas Yoga Retreat 16-18 February 2017 opens 20,000sq ft ForumPiscine spa with dedicated Bologna, Italy ayurveda rooms Expo and congress which focuses on the technology, design, installation Shreyas Yoga Retreat in India has and management of swimming pool opened a new 20,000sq ft (1,858sq m) spa systems – from those in spas to large with four dedicated ayurveda therapy commercial facilities. Runs at the rooms, two rooms for mud therapy and same time as the ForumClub health a separate naturotherapy section. and fitness show. Anaha, the Spa at Shreyas – designed by The spa’s main building is partially www.forumpiscine.it Akshay and Aditi Heranjal from the Purple Ink submerged into the earth and Studio in Bengaluru – includes a main building features sunken courts 26-27 February 2017 that is partially submerged into the earth, with Professional Spa & Wellness the light and air movement planned from a The Spa features lounging spaces, Convention series of sunken courts. The spa also features a whirlpool, an organic juice bar and a London, England four rooms for Swedish massage, rooms for Shreyas boutique that sells souvenirs, International spa figures convene Thai massage, and rooms for hydrotherapy, books, and Shreyas produce. for two days of talks, networking acupressure and acupuncture, as well as The Spa also has a gymnasium and opportunities and a trade show. Held steamrooms and experiential showers and a four different areas for yoga sessions. alongside the World Spa Awards beauty salon for signature scrubs and facials. Read more: http://lei.sr?a=e2A5S_B www.professionalbeauty.com
6-7 March 2017 New York hotel hosts five-hour mind cleanse sessions Healing Summit Berlin, Germany The Surrey Hotel in New York City has brought Event by the Healing Hotels of the psychotherapist, intuitive healer, mentor and World consortia which includes life teacher Fiona Arrigo to Manhattan for inspirational talks for light-hearted a one-week New York Wellness series. spa professionals. Covers topics Arrigo hosted personal sessions including her such as a ‘caring economy’, personal five-hour one-to-one Mind Cleanse programme. wellbeing and sustainability. The session is designed to examine patterns of www.healingsummit.org behaviour and identify a past experience that may weigh down an individual. One of Arrigo’s core 17-20 March 2017 messages is that everyone should be acknowledged, Cosmoprof Worldwide appreciated and emotionally nourished, feeding a Bologna, Italy more positive vision of themselves and of the future. One of the world’s biggest beauty Prices start at US$300 (€271, £242) for trade fairs with 200,000-plus visitors. a one-hour session, while a five-hour Mind Features a two-day spa symposium. Fiona Arrigo is an intuitive Cleanse is priced at US$1,000 (€906, £807). www.cosmoprof.com healer and psychotherapist Read more: http://lei.sr?a=r6Y5u_B
36 spabusiness.com issue 4 2016 ©CYBERTREK 2016 http://www.spabusiness.com Cutting-edge cosmetics from the sea
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Gibson named VP of Shea joins Hilton wellbeing at Accor Jessica Shea has joined Andrew Gibson has been Hilton’s executive team as named vice president of director, global brand spa. wellbeing for Accor Luxury. Shea previously worked Gibson was previously vice for Hyatt Hotels in Asia president of spa and wellness and will lead the concept for FRHI Hotels & Resorts management and product before Accor’s acquisition of development function for the company in July. Gibson Hilton’s spa discipline says the hotel group is taking globally. She reports to Ryan a wider look at wellbeing Crabbe, senior director of beyond spa. global wellness for Hilton.
Linser Hospitality welcomes Adrian Egger Industry figure Adrian Egger has recently worked as managing joined spa and wellness consultancy director for hydrothermal Linser Hospitality as director of equipment provider Thermarium. international business development, “The practical success of Adrian based out of the company’s in the companies he was working for headquarters in Innsbruck, Austria. speaks for itself after 20 years,” says Egger is responsible for the Franz Linser, owner and managing development of international director of Linser Hospitality. Egger business as well as creating detailed and Linser have already begun spa and wellness concepts and working on projects in Switzerland, functional room plans. He most Poland and Germany.
King moves to Elemis after 19 years at Dermalogica Annet King has taken on the role of vice president of global education for British skincare brand Elemis, helping it to strengthen its position in the US spa and beauty market. King (below) is known for her industry training expertise, having previously headed up beauty brand Matthews leaves Steiner Claire Way appointed Dermalogica’s International Dermal MD at Spa Strategy Institute for 19 years. As part of Jeff Matthews has stepped down from her new role, King will oversee the Mandara Spa and its parent company Claire Way has been named rollout of Elemis Education Hubs Steiner Leisure after 20 years with the managing director at international and Training Academies company – most recently as president consultancy Spa Strategy. Way across the US. and COO of Mandara Spa Asia – and joined the company in 2006 and was Other Elemis has started his own consultancy, Spa previously director of operations and appointments in Foundations, which will be based in business development EAME. She the US include Lisa Canada and Asia but work worldwide. leads Spa Strategy’s work in market Heinemann as “I’m seeing a real need in the research, concept development, director of sales industry to bring both the spa design and brand development. East Coast and company or consultant together with Way has more than 20 years of Candice Burd the hotel, and create contracts that experience in the spa industry, as SVP of have a win for both sides and not and prior to joining Spa Strategy marketing. one that has each party unhappy two was group director of spa for years down the road,” says Matthews. Per Aquum Resorts & Spas.
38 spabusiness.com issue 4 2016 ©CYBERTREK 2016 http://www.spabusiness.com CREATING BESPOKE CHANGING ROOM FACILITIES FOR YOUR SPA
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Male millennials are experimenting beyond massage, trying out facials and manicures SHUTTERSTOCK/CANDYBOX IMAGES SHUTTERSTOCK/CANDYBOX
ISPA study: now is the time to focus on younger spa-goers
More than half of US millennials they were either not comfortable or familiar with have visited a spa in the past the spa environment or etiquette, suggesting the industry would do well to address this. year, new research from Not surprisingly, the majority of millennial spa- ISPA and PwC has found goers – 64 per cent – are aged 25-35, with just over one in three aged 17-25. However, signifi cantly he perceptions and preferences of more millennials aged over 25 think spa-going is millennials – those born between too expensive, compared to those aged 25 or under 1980 and 1997 – was the focus of this (71 per cent compared to 53 per cent). year’s Consumer Snapshot Initiative Most millennials are infrequent spa-goers – by the International Spa Association 83 per cent go to a spa less than fi ve times a year T (ISPA) and PricewaterhouseCoopers – and a high amount (60 per cent) stay no longer (PwC), results of which were released than two hours and spend between US$50 and in September. And out of the 1,000-plus 17- to US$150 on treatments (61 per cent). 35-year-olds who responded to the survey, Money (65 per cent) and time (51 per cent) are 56 per cent reported having visited a spa in the last the two top reasons for not visiting a spa more 12 months, compared to 44 per cent who had not. often, which is in line with previous ISPA/PwC This is the fi rst time in the fi ve-year history consumer studies of other demographics. of ISPA’s consumer surveys that spa-goers have Interestingly, millennials’ affinity with outnumbered non-spa-goers – evidence that young technology hasn’t spilled over into the spa industry Millennials people have become powerful players in the spa yet. Just 32 per cent book their spa appointments will be the market. “Millennials will be the core spa-going online (by laptop, smartphone or tablet), compared generation for years to come,” notes Russell to 40 per cent who book via telephone. core spa-going Donaldson, senior associate of research at PwC. That said, men were more likely to make an Perhaps most notably, 46 per cent of the male appointment online (36 per cent) rather than by generation for millennials surveyed are spa-goers. And men phone (30 per cent). In contrast, 49 per cent of years to come are increasingly exploring treatments outside women booked treatments by phone, compared of massage; 52 per cent claim to have had a to 29 per cent who booked online. manicure or pedicure, and over half – 59 per ISPA’s consumer surveys are published in cent – have had a facial at a spa. That said, 24 addition to its annual industry study, the latest per cent of the men who did go to a spa said they of which shows that spa revenues in the US passed were put off from visiting more often because the US$16bn (€14.5bn, £13.1bn) mark in 2015. O
40 spabusiness.com issue 4 2016 ©CYBERTREK 2016 http://www.spabusiness.com A matter of mind over body
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Turn to p80 for other highlights from this year’s Global Global spa market Wellness Summit worth US$98.6bn
The world’s spa economy grew by 5 per cent between 2013 and 2015 to reach US$98.6bn (€90.1bn, £80.6bn), according to preliminary fi ndings from the 2016 Global Wellness Economy Monitor
he topline figure includes spa facility revenues of US$77.6bn (€71.1bn, £63.4bn) as well as the associations and education, consulting, media and event T sectors that support spas, which are valued at US$21bn (€19.2bn, £17.2bn). And while worldwide spa revenues increased by a modest 2.3 per cent from 2013 to 2015, researchers at the Global Wellness Institute (GWI) – the organisation behind the report – says this is largely due to the US dollar currency conversion from large spa markets across Europe and Asia. If global spa facility revenues are converted to the euro instead, the market actually grew at a robust 25 per cent. Spa locations worldwide jumped from 105,591 in 2013 to 121,595 in Presenting the data: diff erent size balls represent the 10 sectors in the US$3.72tn wellness industry 2015 – meaning the industry has added just over 16,000 spas, more than A ‘wellness economy’ just keeps activities – and similarly, 2015 revenues are 230,000 workers (to reach 2.1m) and rising, with an upward trajectory also heavily impacted by the depreciation US$3.5bn (€3.2bn, £2.9bn) in revenue. that seems unstoppable of European currencies against the dollar. These figures from the spa sector feed Ophelia Yeung Wellness tourism grew 14 per cent into the wider international wellness in the same two-year period – more market which the GWI estimates is now a emerging global middle class, a rapidly than twice as fast as overall tourism US$3.72 trillion (€3.4tn, £3tn) industry, ageing population, increase in chronic expenditures. World travellers made a number which has increased disease and stress, the failure of 691 million wellness trips in 2015. by 10.6 per cent since 2013. the ‘sick-care’ medical model, Wellness real estate – which includes “Recent years have been and a growing subset of more residential, hospitality and mixed-use marked by global economic affluent, educated consumers developments incorporating wellness contraction and disruptive “seeking experiences rooted in – was one of the fastest-growing geopolitical events, but a meaning, purpose, authenticity sectors, up 19 per cent to US$118.6bn ‘wellness economy’ just keeps and nature”, as fuelling the (€108.6bn, £97bn) in 2015. rising, with an upward growth in the market. Other subsets measured in the report trajectory that seems Revenue-earning thermal and include beauty and anti-ageing; workplace unstoppable,” says GWI mineral springs added 660 wellness; fitness and mind-body; healthy senior research fellow facilities across 109 countries eating, nutrition and weight loss; Ophelia Yeung. between 2013 and 2015, preventative and personalised medicine Yeung pointed to earning US$51bn (€46.7bn, and public health; and complementary ‘megatrends’ of an £42bn) in 2015, up 2 per cent and alternative medicine. O from 2013. The GWI said Q The preliminary figures were unveiled that while these gains look at the Global Wellness Summit in late Yeung said more than modest, its research finds October, ahead of the full research which 16,000 spas opened rapidly rising consumer will be released in January. Turn to p80 to between 2013 and 2015 interest in springs-based read about the summit in more depth.
42 spabusiness.com http://www.spabusiness.com The Ultimate in luxury towelling for your hotel and spa
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Hot spring representatives carried on conversations at this year’s Global Wellness Summit, which Hot spring leaders we review on p80 convene at first-ever Global Thermal Think Tank
How is the worldwide hot spring market developing and what are the latest trends? Jane Kitchen joins a gathering of thermal spa operators to find out
he inaugural Global on their hot springs culture, the Thermal Think Tank types of hot springs in their market Asia’s hot springs mix (GTTT) took place and current and future trends. business and pleasure on 13-14 October at Mike Wallace, brand manager the Toskanaworld for Danubius Hotels Group – which Samantha Foster, director of Thai-based Hotel and Therme in operates wellness and thermal spa Destination Spa Management, gave an Bad Orb, Germany, hotels in Hungary, Great Britain, the overview of hot springs in Asia – the region bringing together leaders in the hot Czech Republic, Slovakia, and Romania with the most facilities and highest revenues. Tsprings industry from around the world – introduced the session, saying: “If we Asia has 20,298 thermal bathing for a packed day of presentations, want to be truly global, it’s important establishments, according to Global Wellness networking and the exchange of ideas. to look at things from outside our own Institute (GWI) figures from 2013, generating The meeting began with country” – a theme that permeated US$26.7bn (€24.2bn, £22bn) in revenues. representatives from around the the spirit of the event, which focused Foster said 51 per cent of facilities are in world giving short presentations on collaboration and open dialogue. three countries: China, Taiwan and Japan,
Spa Business’ Jane Kitchen (front row, third left) finds out about future hot spring trends
44 spabusiness.com issue 4 2016 ©CYBERTREK 2016 http://www.spabusiness.com ©MISSION HILLS, HAINAN, CHINA HAINAN, ©MISSION HILLS,
Foster said entertainment hot springs, which can include theme parks and thermal bathing, are growing in China
Asia has a whopping 20,298 thermal bathing establishments which generate US$26.7bn in revenues
which has more hot springs – locally facilities to increase occupancy during AU$10m (US$7.6m, €6.9m, £6.2m) known as onsen – than any other country. the week and low season, said Foster. development on the coast that will In Japan, the onsen market is largely Entertainment hot springs, which include 45 bathing pools of varying domestic-focused, with day, local can include full theme parks in addition sizes, a day spa and treatment rooms. public and boutique hotel operations to thermal bathing experiences, are Other Australian projects in the (ryokans) touching a wide variety of growing in China, she said, and adding works include a hot springs resort in price points and customers. Every hot in the element of fun is another way Warrnambool, Victoria; Tawaari Hot Springs spring has its own ‘onsen ID card’, which to entice year-round business. in Perth; and a plan to turn an old coal shows its origin, mineral composition mine into a thermal bathing establishment. and potential curative effects. Projects a plenty in Australia Davidson is looking to create a hot In China, there are more than 4,000 springs district in Victoria, where Peninsula thermal bathing establishments Charles Davidson, founder, CEO and owner Hot Springs is based, and is coordinating representing US$12bn (€11bn, £9.9bn) in of Peninsula Hot Springs in Australia, packages for tourists that include activities revenue, and the number of hot springs took a look at what’s happening with like biking, walking, swimming with tourists is increasing by 20 per cent. thermal water in the country, which dolphins and horse riding in combination Facilities in China are varied and run boasts hot springs in every state – though with stays at different thermal resorts. the gamut from hot springs spas to only a few have been commercialised. “It’s great for community-building, sauna hot springs and those focused on Several thermal resorts are under but it’s also great for our business,” said rehabilitation. A recent trend is for hot construction, including the Phillip Davidson. “That collaboration is really springs resorts to incorporate conference Island Hot Springs in Victoria, a important and hot springs have the ability to be the magnet for an area.”
Demand driving development in the USA
Wendi Gelfound, director of marketing for Ojo Caliente Mineral Springs and Sunrise Springs, both in the US, took a look at the relatively young history of hot springs culture in America. With 217 thermal and mineral springs locations in the US – including 106 that also have spas – the industry is responsible for US$488m (€446.7m, £401.3m) in revenue, according to the GWI. Locations with spas Phillip Island is one of many hot contribute a vast proportion – US$327m spring developments underway (€299.3m, £268.9m) – of the revenue. in Australia said Davidson
©CYBERTREK 2016 spabusiness.com issue 3 2016 45 http://www.spabusiness.com NEWS REPORT: THERMAL SPAS ©DANUBIUS HEALTH SPA RESORT MARGITSZIGET
There are 217 thermal springs in the US (left); ‘wellness weekenders’ are a new market for spa resorts in Europe (right) ©OJO CALIENTE MINERAL SPRINGS, USA
More research needed
Wallace – and many others – mentioned the need for clinical trials backing the health effects of thermal waters as an important factor in growing the industry, plus a need to give people reasons to visit for prevention purposes as well as for medical treatments and relaxation. James Clark-Kennedy, a hot springs researcher based in Australia, presented While revenues are relatively small on bathers’ characteristics, motivations when compared to other areas of the There’s an and experiences, looking at data from world, Gelfound said “expansion is hot” oversupply of hot Peninsula Hot Springs. His findings suggest and looked at GOCO’s planned extension that thermal water can help boost guests’ of the famous Glen Ivy Hot Springs in springs offering mood, sleep and mental health. “If we California, as well as the Iron Mountain Hot very much a similar can provide potential for reduced reliance Springs, under construction in Colorado. on medication, that’s massive,” he said. “It’s demand that’s driving this,” she added. product, so we need Meanwhile, Marc Cohen, a professor of health sciences at Australia’s RMIT Europe’s thermal spas to find a way to University, spoke about the importance of attract new audiences diversify starting research into the ‘bathing biome’ to understand the bacteria in water – both Wallace then looked at GWI’s take on the good and bad – in much the same way as European market, which boasts 5,035 diversification with a new breed of active we’re studying the gut biome. “Hot springs thermal water establishments making seniors, as well as ‘wellness weekenders’, are the origin of life,” said Cohen. “Yet US$21.7bn (€19.9bn, £17.8bn) in revenue. families and guests from the Middle East. as far as I know, no one is studying the After China and Japan, the European European thermal spas are also bathing biome. We have to look at water as countries of Germany, Russia, Italy, diversifying their offerings to attract a solution to many of the ills of the world. Austria, Turkey, Hungary, the Czech this new clientele by adding larger This group [GTTT attendees] – can come Republic and Spain round out the top water areas, more sauna experiences, up with innovations that don’t just help this 10 nations in world in terms of the new massage varieties, more modern industry, but that have global impact.” O number of facilities and takings. medical treatment methods, and detox Q The GTTT took place ahead of the With a strong tradition of healing, and weight-loss programmes. 2016 Global Wellness Summit and we combined with medical treatments The very fact that Europe has so many reveal the takeaway messages from this and use of natural resources such as thermal spa facilities is a challenge. event on p80. Many GTTT attendees are local muds, many European thermal “There’s an oversupply of hot springs involved with the summit’s Global Hot facilities offer medical spa stays that offering very much a similar product, Springs Initiative which aims to drive include accommodation with full board, so we need to find a way to diversify,” sector development. doctor and health examinations, and Wallace explained. But with an ageing three to four treatments a day such as and more health-focused population in physiotherapy, massage, hydrotherapy, the region, as well as a growing trend Jane Kitchen is the news editor of Spa Business and inhalation and electrotherapy. for natural treatments, he said there are Spa Opportunities While traditional customers in these many opportunities for the segment to Tel: +44 1462 471929 European thermal spas are seniors, Wallace expand – including investment possibilities Email: janekitchen@ added that there’s opportunity for market for rundown, historic spa resorts. spabusiness.com
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Wipawadee Sirimongkolkasem The managing director of Dusit’s Devarana Spa brand tells Katie Barnes about her 20 years with the Thai company and other exciting projects in the pipeline
y her own admission, Wipawadee It felt special being able Sirimongkolkasem is a detail person. Working as an assistant to the executive to build something up from director at Thai hospitality company Dusit International, she was involved in zero. It’s like my baby numerous projects from helping with due B diligence in acquisitions to co-ordinating more. And while the company has a large base in with Goldman Sachs on executive shares. Asia, especially Thailand and a growing presence in But when the chance came to really take ownership China, it’s also establishing itself in the Middle East. of something from the ground up she embraced With a strong history in Thailand, Dusit is a the challenge. It just so happens that spa was that popular choice for many natives who want to get into opportunity. It felt special being able to “build up hospitality and Sirimongkolkasem is no exception. something from zero,” she says, “it’s like my baby!” Returning home from business school in the US That was back in 2000. Sixteen years on and she’s in the early 90s, and after working in the family the managing director of Dusit’s Devarana Spa chicken business for a few years, she secured a brand that’s now in 11 of properties worldwide and is role as assistant to Chanin Donavanik – Piyaoui’s expanding into new markets. But how did she create son and Dusit’s then executive director. “It was the concept, how is the spa team structured and great to work on so many things,” she says about what new ventures will she be focusing on next? being involved with Donavanik’s various business development projects, “kind of an eye-opener”. Three-fold rationale One such project was creating an in-house spa Dusit is a well known Thai-based group which owns concept for the flagship Dusit Thani Bangkok with the and/or manages hotels under five brands, including intention of rolling it out. The rationale for the addition the luxury Dusit Thani concept. It was founded by was threefold Sirimongkolkasem says. “We had the businesswoman Thanpuying Chanut Piyaoui in 1948 space from a number of guestrooms which were too and in 1970 it launched the 510-bed Dusit Thani small for modern hotels and we saw potential for Bangkok – one of the city’s first five-star properties. driving revenue apart from just selling rooms and F&B.” Today, Dusit’s portfolio comprises 29 hotels and However, the other main reason for introducing resorts and there are ambitions to add nearly 50 a spa was for it to maintain position as a leading
48 spabusiness.com issue 4 2016 ©CYBERTREK 2016 http://www.spabusiness.com Sirimongkolkasem worked on various Dusit business projects before focusing on spa http://www.spabusiness.com INTERVIEW
hotel against other major players in the market The spa brand The group enlisted the help of Ploy Chariyaves, such as Mandarin Oriental and Banyan Tree helps Dusit to a creative concept designer and consumer lifestyle which both had a strong wellness offering. maintain its position columnist. “She read a lot of Thai literature and as a luxury hotelier related our concept to the Tribhumphraruang A spa is born text which describes the ‘gardens of heaven’ – or With Dusit’s own philosophy based on Thai culture Devarana,” says Sirimongkolkasem, adding that brand and tradition – Dusit Thani means ‘town in heaven’ strives to offer a nurturing, soothing environment. in Thai sanskrit – it was an obvious move to have To get a feel for the market, Sirimongkolkasem the spa concept follow suit, especially given the Dusit was toured spas in Bali, Hong Kong and Phuket and got country’s long-standing focus on wellness. But founded by operational advice from Spa of Siam. While no longer Sirimongkolkasem says: “We wanted to do something businesswoman in business, the consultancy worked with Devarana different to other people [competitors], so we hired Thanpuying Chanut Spa for three years on technical aspects such as an outside consultant.” Piyaoui in 1948 management and staff training and one of its key employees was industry figure Samantha Foster, who Sirimongkolkasem has nothing but praise for. The three of them, along with Donavanik, were able to make some quick decisions and by late 2001 – just a year after sitting down with a blank canvas – the first Devarana Spa opened. A general manager was initially drafted in to head up the spa department to help introduce the concept in other Dusit hotels. But when she left in 2002, Sirimongkolkasem was an obvious choice to take the lead instead.
Consistency is key There are two distinguishing features of the Devarana Spa brand according to Sirimongkolkasem. The first is its back to basics, authentic take on Thai therapies which are deliberately machine free. “We wouldn’t even use a Jacuzzi for water treatments,” she says. And despite consumer demands for instant results,
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which sees many spas turning to technology, she’s Each new usually also picks out a therapist at each property insistent that Devarana will remain hands-on only. therapist undergoes to carry on with team development throughout The second standout aspect is its strong focus on an intensive two- the year. “One of the things that makes me feel training in order to deliver outstanding services at month training most proud is when customers comment on how each property. “When you have multiple operations, course and exam impressed they are that our service and quality is consistency is one of the most important factors,” the same everywhere they go – and our guests say says Sirimongkolkasem. To achieve this, every new this to our staff a lot,” Sirimongkolkasem says. therapist faces an intensive two-month training course and a practical exam. “Of course they know Corporate spa team how to massage,” she says. “But they have their own While Dusit is rapidly adding hotels to its portfolio, standards and that of the company they used to work Hands-on Devarana Spas still have a relatively low profile in the for and we have our own.” There’s also an annual therapies are a global spa industry. This could be in part because the five- to six-day refresher course to keep staff on track. fundamental part facilities are only in select properties – there are 11 The standards of the 100-plus spa staff are of the Devarana to date and these are typically located in the top-end overseen by a dedicated trainer at head office, who Spa offering Dusit Thani hotels or those which have a high rack rate. “The average room rate of a hotel needs to be of a similar price point to the spa, otherwise it doesn’t make business sense,” says Sirimongkolkasem, adding that in Bangkok, the average room rate is THB3,000 (US$86, €77, £68), which is the same price as a 90-minute Swedish massage. To overcome this issue in some locations, the company has developed a sub spa brand, Namm, which has a less extensive offering and lower price point. So far, there’s a Namm Spa in Dubai and Abu Dhabi, but pitching Devarana remains the priority. All Devarana Spas are run from head office in Bangkok on a third-party basis for hotel owners, although on-site managers also report into hotel GMs. The corporate spa team comprises nine people – Sirimongkolkasem who, as managing
52 spabusiness.com issue 4 2016 ©CYBERTREK 2016 http://www.spabusiness.com The 11 Devarana Spas worldwide are run by a corporate spa team at head offi ce in Bangkok
Society is ageing so we want to look at that. It’s a great opportunity to do something new
New focus: Suthumpun (left) has replaced Donavanik as Dusit’s CEO and is the fi rst non- family member to head up the company
director, “tends to look at the bigger picture”, the group trainer and those working in operations, developments/new projects and marketing and PR. Sirimongkolkasem says: “We look at it [the spa department] as an independent profit centre because we collect set management, marketing and incentive fees from the owners, but then on the expense side we have the payroll for our office and other expenses.” With regards to spa performance, a close eye is kept on average spend per guest and room utilisation and Sirimongkolkasem feels business “in general is OK” but being dependent on the number and mix of hotel guests can prove troublesome. To tackle this in locales such as Bangkok and Manila three are membership Suthumpun as its first CEO outside of the family. Namm Spa is schemes with about 40 active participants and Suthumpun, previously CEO of telecommunications Dusit’s four-star discounts are sometimes offered elsewhere. firm Thaicom, stepped into the shoes of Chanin wellness brand, but Donavanik – now vice chair and chair of the executive the group prefers to A time of change committee – to push the Dusit portfolio and its focus on Devarana Having focused on Devarana Spa for 14 years, property development business even further. Sirimongkolkasem actually left Dusit for 12 “We’ve gone through a lot of changes,” says months in late 2014 to go back to the family Sirimongkolkasem who, as part of the shake-up is business. But such was the pull of the brand that excited to take on a new project as well as heading she “couldn’t resist coming back,” in earlier 2016 up the spa department. She’s currently researching Her reunion coincided with a time of change a potential new market for Dusit. “Society is ageing for the company when Dusit appointed Suphajee so that’s something we want to look at. It’s a great
©CYBERTREK 2016 spabusiness.com issue 4 2016 53 http://www.spabusiness.com INTERVIEW
At the moment, we only have Devarana Spas in Dusit properties – I wish we could go outside to other hotels
opportunity to do something new, I love it. It’s the same feeling I had when I built-up Devarana because I can start something from scratch.” Sirimongkolkasem will be splitting her time equally between the new venture and Devarana Spas and anticipates a very busy end to the year. “I’d like to push everything and get it approved by the end of 2016 so it’s quite tight right now.”
Greater aspirations While relishing an opportunity to be involved with something new, Sirimongkolkasem still has a love of spa and is especially driven by seeing therapists Dusit is partnering collaboration with Chinese partner the Fudu Hotel flourish. “I like to grow the brand and to have a place with a Chinese fi rm Investment Management Company. The thermal where people can also grow,” she says. “We only to create a series of resorts – which are located in Fuzhou, Fuijan recruit internally first so a receptionist could become hot spring spa Province; Suzhou, Jiangsu Province; and Zhuzhou, a supervisor, then a manager. Or when we have a resorts Hunan Province – are scheduled to open in the new opening, a therapist which shows potential can next two to three years and make an interesting transfer to that country or even other countries.” departure from Dusit’s staple hotel spa proposition. At present, the spa team in Bangkok have three Sirimongkolkasem explains that there’s a new facilities that they’re working on directly. separate corporate spa person based in Dusit These include one in Vietnam (2017), Singapore Fudu’s headquarters in Shanghai, who’s already (2018) and Australia (2018/19), representing worked on two Devarana Spas in China, who will a debut for Dusit in each of the countries. be overseeing the wellness offering at the new Meanwhile, in China they’re also co-ordinating hot springs. “She came to Bangkok for a couple of on a number of Devarana Spas in hot springs months for training, so she knows what all of our resorts which are being developed by Dusit in standards are,” says Sirimongkolkasem. She’ll have to follow our guidelines, but has input from a local perspective to keep it relevant. “When starting a new project, we [head office] will give feedback FAVOURITES: Wipawadee Sirimongkolkasem on the layout and planning and come up with the treatments with a local accent specifically for them. Books: Peppa Pig – I’ve read them a We’ll then discuss whatever extras they would like.” lot lately with my twin nephews! All of this aside, Sirimongkolkasem still has even Film: What Dreams May Come greater aspirations for the spa brand she loves so Season: Rainy – when everything is so green much. “At the moment, we only have Devarana Spa treatment: A decent oil massage Spas in Dusit properties – I wish that we could Spa: Peninsula Spa, Tokyo go outside [to other hotels as a third-party spa Best advice: Trust your own instinct. operator],” she concludes. “It’s not easy these days Advice given by my cousin because all the major chains have their own spa Who you admire: My dad. He came from China departments, but I’d love to see that happen.” O with his brother and my grandparents with nothing. Now, the company he’s built up with his siblings Katie Barnes is the editor has a turnover of THB16.5bn of Spa Business magazine (US$474m, €423m, £372m) Email: [email protected] Twitter: @SpaBusinessKB
54 spabusiness.com issue 4 2016 ©CYBERTREK 2016 http://www.spabusiness.com http://rkf.fr
http://www.spabusiness.com OPINION
Online retail sales in Europe and North America are to reach US$667bn in 2016 SHUTTERSTOCK.COM/JACOB LUND
Ask an expert Online retail
With increasing numbers of consumers buying professional beauty ranges online, how have industry product houses responded and what does this mean for spas? Kate Parker asks the experts
he retail landscape looks very third parties such as Feelunique, Glossybox With e-commerce different today than it did 20 or and LookFantastic. With e-commerce giant even 10 years ago, with a massive Amazon starting to dabble in pro-beauty giant Amazon T shift towards online purchasing. retailing too, the landscape becomes even starting to dabble in According to the Centre for Retail more interesting and possibly contentious. pro-beauty retailing Research, web sales are the main driver for The realm of e-commerce opens up new and retail growth internationally. While annual exciting ways for product houses to interact too, the landscape growth rates for all types of retailing only directly with consumers, but who’s doing it becomes even more range between 1.5 per cent and 3.5 per cent, well and how? What are the pitfalls to avoid? online sales are expected to increase by What do they look for in a third-party partner? interesting 16.7 per cent in Europe and by more than At the same time, how are they selling online 15 per cent in North America in 2016 reaching without taking business away from spas? Will €216.32bn (US$244.5bn, £182.9bn) and a focus on digital give the end-user a more US$422.44bn (€373.7bn, £316.1bn) respectively. rounded experience and ultimately drive more Professional beauty suppliers have not customers to spas in search of their favourite been immune to these changes. Traditionally product or as an extension of the brand? Freelance journalist only selling through spa facilities, many There’s a delicate balance to be made between Kate Parker is a regular contributor to Leisure forward-thinking brands are now evolving suppliers increasing their own retail revenue Media magazines their e-commerce strategies developing while at the same time supporting spas. How Email: kateparker@ both in-house platforms and partnering with are they making it work? We ask the experts… leisuremedia.com
56 spabusiness.com issue 4 2016 ©CYBERTREK 2016 http://www.spabusiness.com Tracey Woodward CEO, Aromatherapy Associates
-commerce is to build on functionality – extremely important adding questions on health and Eto our business. It wellness to our search facility, provides us with the for example. We can also opportunity to launch new collaborate with like-minded products online first, revealing brands to educate consumers the consumer’s reaction to about health and wellbeing the range and whether our to reach a greater audience. retailers will be interested in Far from taking away purchasing. It allows us to custom from spas, online understand the Aromatherapy retailing raises a brand’s profile Associates (AA) customer and providing more opportunities this in turn helps us to support for engagement. Once familiar our spa and retail partners. with a brand, a customer is We sell in excess of more likely to choose a spa 50,000 units a year through It allows us to understand where it’s stocked. Half of the several third party sites relationship is built before including Net-a-Porter, Cult customers so we can support the guest walks through the Beauty, Feelunique, John door, and if they enjoy the & Ginger and Travel by spa and retail partners experience they’ll return. Amanda among others. Q Woodward joined AA That said, online retail pitfall of beauty sites is the this, we endeavour to drive our this April having worked in constitutes a single digit focus on discounts, resulting business through knowledge, the beauty retail sector for percentage of our overall in a constant need for a experience and value. leading UK consumer-facing business and we’re currently promotion to drive revenue and The goal is to provide more businesses such as M&S working on relaunching our edging a brand away from its educational content on the and Harrods. Details: e-commerce site. A common luxury positioning. To counter benefits of aromatherapy and www.aromatherapyassociates.com
Nigel Lawmon commercial director, Feelunique e’ve seen the growing Professional beauty brands need trend for consumers to W buy online first hand, with to drive awareness over and above the acquisition of over half a million new customers every year. physical points of distribution We currently work with more than 450 beauty brands, 30 of which are professional In response to the argument that firms such as Elemis, Darphin and Decléor. professional beauty products should [only] To really succeed in e-commerce, be sold by qualified therapists, I say that at professional beauty brands need to drive Feelunique we pride ourselves in providing awareness over and above what they do expert advice on the products we carry. Our in their physical points of distribution. customer care team has access to training To do this, they need to know their by brands and a database of information customer and where to find them, on the products. We have a core of advisors particularly digitally. They also need a with beauty qualifications, together with willingness to work with the [online] a trained pharmacist on the team. We’re retailer, giving them the incentive to soon to launch a new help and advice area recommend their products through their so external ambassadors will be able to media and providing them with the tools field questions posted by customers. We to encourage people to purchase online. are actively recruiting qualified therapists We have several tiers of partnership, to join this community of experts. from a simple listing on the website Q Founded in 2005, Feelunique is to a full package of support including one of Europe’s largest independent a range of visibility, enhanced brand online luxury beauty retailers. Lawmon rooms and communication to audiences himself has 18 years’ experience in via email and social media. retail. Details: www.feelunique.com
©CYBERTREK 2016 spabusiness.com issue 4 2016 57 http://www.spabusiness.com OPINION ONLINE RETAIL
James Cheeseman director of marketing, ESPA
he impact of the Our website isn’t purely arrival of Amazon focused on sales, as that Ton the pro-beauty scene really does leads to discounting depend on the customer’s relationship with each brand. Our customers absolutely receive in spa. Instead, it links prefer a rounder experience. to our 500-plus spa and retail Yes, they love the opportunity partners globally, as well to make a quick re-purchase as providing on-tap expert and next-day delivery, and yes, education, tutorials on how they appreciate occasional to use products, blogs, spa promotions – which they also and treatment information. receive in-spa – but they have Primarily, our customers come to expect and enjoy as these channels require discover us and frequently the expert advice, regular unique discounted offers. re-purchase via our spa or store new content and excellent While our digital channel is retail partners, but we know customer service from us too. growing, it remains a smaller they also like to undertake Our dedicated e-commerce proportion of our overall preliminary research online and digital communications business where we have a at a time convenient to them, channel espaskincare.com, multi-channel approach and it’s exploring products in more showcases ESPA’s products, important these channels work detail, identifying what else treatments and spa partners. together rather than compete. they might like to try, before We also retail via some Our website, for example, discussing with their therapist. of our [department store] isn’t purely focused on sales Q ESPA has more than 3,500 partners’ websites, including as this inevitably leads you therapists administering over ESPA off ers product Harvey Nichols and Liberty down the route of discounting 3 million treatments a year. advice on its website in London. As a rule, we which damages how customers Cheeseman joined the company and provides links actively choose not to partner perceive you and conflicts just over a year ago. Details: to spa partners with online-only retailers with the experience customers www.espaskincare.com
Rob Williams chief digital officer, Elemis
s a global brand, To compete in a Elemis has an global market, you Aomni-channel distribution model. must sell online Our worldwide network of 1,600 spas and beauty salons is our biggest channel but an opportunity to drive them person and explains how they we also trade through [high back to our spas and salons. can benefit their lifestyle. street] retailers, concept stores, Our digital toolset has At the same time, TV shopping (see SB14/3 become the key communicator e-commerce enables us to p84) – and e-commerce. through which we can talk to gather data on shopping habits To compete in a global our customers – for many, the to ensure that we provide the market you must sell online website constitutes the first best possible service, wherever and an important part of such as Lookfantastic point of contact with the brand, they shop, as well as helping our strategy is to make and Feelunique, as well as no matter where they end up us to make key decisions on our range of products as through ASOS and Amazon. purchasing. As consultation where we should focus our available as possible, without This gives the company and education has always [ongoing sales and product compromising on service. We exposure to different types been at the heart of what we development] efforts. O sell our products through our of consumers in a variety of do, it’s vital that our website Q Williams has been own websites – elemis.com demographics – and any time tells the Elemis story, gives focusing on Elemis’ digital and timetospa.com – through that a consumer comes into recommendations on the right operations since January 2016. third-party beauty specialists direct contact with Elemis is products for each and every Details: www.elemis.com
58 spabusiness.com issue 4 2016 ©CYBERTREK 2016 http://www.spabusiness.com http://www.spafinder.co.uk http://www.spabusiness.com PROMOTION: PHYTOMER Skincare from the source As a pioneer of marine skincare, Phytomer represents a story of three impassioned generations and a dedication to cultivating the purest sea ingredients from the northern French coast
he story of Phytomer – a capturing the remarkable properties of leading global marine the sea and applying it to skincare – at a skincare brand for spas, time when no-one had begun to do this.” T salons and resorts – started She continues: “The sea is the origin with the vision of one of all life, the most vital element on earth, individual from the picturesque French and a source of unparalleled biodiversity. seaside town of St Malo in Brittany. It enjoys a unique affinity with our cells, In the 1970s, Jean Gedouin was containing all the elements that are already a successful import/export essential to our skin’s health and beauty.” My grandfather believed entrepreneur. However, when he Gedouin started to gather seaweed from started to suffer from recurring gout the Brittany coast and to freeze-dry seawater that everybody should have he instinctively turned to his lifelong into a powerful mineral concentrate. This the chance to experience the passion – the sea – to try to find a cure. process led to the development of his invigorating properties of the Gedouin self-prescribed himself a first product – Oligomer® – and the birth daily glass of seawater and before long of his skincare company Phytomer. sea, wherever they lived his ailment had completely disappeared. “Oligomer® is still one of our flagship From then on, he became passionate products. In the form of a bath powder about harnessing the curative power of the it helps to combat fatigue and to Taking the sea to the city sea and bringing its benefits to others. relieve tension. We’ve also included it At that time in France, thalassotherapy His granddaughter, and Phytomer’s in all our products for its exceptional centres were just beginning to take off but marketing director Mathilde Gedouin- remineralising properties,” says Mathilde. beyond bathing in seawater, there were Lagarde explains: “Growing up in St Malo, few treatments on offer. Gedouin started to my grandfather was always passionate work with these facilities to develop their about the sea. He was also an innovator treatment offers, while at the same time and a visionary and set his sights on expanding the Phytomer product range. Mathilde continues: “My grandfather believed that everybody should have the chance to experience the invigorating properties of the sea, wherever they lived. So with Phytomer, he took the sea to the city.” With the prospect of global expansion on the horizon, it was time for another family member to enter the business – Phytomer’s story began Mathilde’s father, Antoine Gedouin. and continues in St Malo She says: “My father had a PhD (above); Oligomer® is in finance, but he also had a great used in all products (left) passion for science and shared his father’s passion for the sea.
60 http://www.spabusiness.com Pionnière XMF is Phytomer’s next generation range of skincare products
Phytomer has been leading the way in marine skincare for almost 50 years
“He could see the future for marine The company’s cosmetics, and wanted Phytomer classic 20-year-old Antoine Gedouin has to be able to create its own active products like Rosée invested heavily in R&D ingredients here at the source.” Visage (a mix of and turned Phytomer So at the start of the 21st Century, aromatics, sea plants into a global brand Phytomer became a pioneer in marine and rose water) remain just biotechnologies as the family, guided as popular as its cutting edge by the vision of Antoine, invested creations, like Pionnière XMF – a heavily in research and the development cream launched in 2012 which contains a never lost sight of my grandfather’s vision. of its own dedicated laboratories. biotechnological marine sugar formulated Quite simply, he wanted the application of The facility draws on the unique marine to visibly smooth out wrinkles in an hour. Phytomer products and treatments to feel habitat that exists in Brittany, using its “Whenever we launch into a new as healing as a swim in the ocean, and as diverse ecosystem of seaweed, algae and market, Rosée Visage always quickly invigorating as a fresh sea breeze, producing sea micro-organisms in a sustainable way becomes a bestseller. It’s a timeless, the same lively glow on your skin.” to form the basis of Phytomer’s ingredients. versatile skincare product that cleanses, “Half a century ago, Jean Gedouin was tones and removes make-up all in one. the visionary who turned the sea into Unlimited potential People absolutely love it,” says Mathilde. skincare and with all that we’ve created To date, the company’s growing research Representing the third generation, from our base in St Malo, we’re excited team has identified around 800 micro- Mathilde focuses on marketing and about what the next 50 years will bring.”O organisms that can each produce a unique development, and building strategies for the marine sugar, and has patented 30 of them future. She says: “We wish to inspire every for future developments. single one of our customers to reveal and “The sea’s potential is limitless. We’ve rejuvenate their authentic, natural beauty.” really only discovered around 10 per cent of its properties and how we can truly Family values benefit from them,” says Mathilde. And so the story of one man, now in his Contact Tristan Lagarde - In addition to investing in 80s, became the success story of three international sales director biotechnology, Antoine’s goal was also generations. The landscape of the Phytomer 61 Rue du Commandant L’Herminier to turn Phytomer into a global brand. business may have changed since its Saint-Malo 35400 France He started with Japan and the US and inception, but its core vision remains. Tel: + 33 2 23 18 31 63 30 years later, Phytomer’s 200-plus Mathilde says: “We’ve grown Phytomer Email: [email protected] products and treatment protocols are into one of the most advanced marine Facebook: www.facebook.com/phytomer available in more than 70 countries. skincare brands in the world, but our family Web: www.phytomer.com
©CYBERTREK 2016 spabusiness.com issue 4 2016 61 http://www.spabusiness.com SKIN SCIENCE Beyond the SURFACE
Could a breakthrough in medical diagnostics revolutionise the skincare world? Neena Dhillon talks to California-based Skincential Sciences to fi nd out
s a window to our body’s nucleic acids, lipids and molecules from health, skin can reveal and even the skin’s surface with a view to improving enable us to predict a range of cancer research. Put simply their conditions and diseases. The breakthrough approach, or what they refer A key to unlocking this valuable to as ‘technology’, combines the use of information is the extraction surfactants with water for extraction. of certain biomarkers that give unique Intrigued by the news of this genetic and environmental clues about a breakthrough, entrepreneur and fellow person, at a molecular level, and which can scientist Russ Lebovitz joined forces with be used for a variety of diagnostic tests, as the pair, raising investment to establish a well as for the collection of DNA. Lebovitz says the technology behind medical diagnostics firm in California and The medical community’s interest in Skincential products could have huge then – after a fortuitous ‘aha!’ moment – take finding ways to harvest such biomarkers implications for the wider skincare sector the technology into the skincare market. has been intense, but skin hasn’t always proven a cooperative subject. Traditional procedure. But in 2010, American doctors A surprising discovery extraction methods include biopsy – often Samir Mitragotri and Robert Langer “What captured my attention was that the invasive, leaving a scar – and special pioneered a non-invasive and effective technology extracted a lot of proteins and adhesive or Scotch tape, an unreliable alternative for the collection of proteins, enzymes from the skin, which then remained
Smooth the way The Clearista pen and gel jumpstart the skin’s exfoliation process to increase softness and hydration and a small line of concentrated professional products are also available for facials
62 spabusiness.com issue 4 2016 ©CYBERTREK 2016 http://www.spabusiness.com SKIN BIOMARKERS CAN REVEAL UNIQUE GENETIC AND ENVIRONMENTAL CLUES ABOUT A PERSON AT A MOLECULAR LEVEL
The scientists realised their technique, which uses surfactants and water to extract biomarkers from the skin, also had a smoothing, anti-ageing eff ect and could be used in cosmetics
active for more than a week and that it did this without causing any inflammation,” recalls Lebovitz. “This is not typical. With Scotch tape, for example, it’s difficult to preserve the biomarkers you collect. We realised this new technology could be used, in principle, to extract biomarkers from the outer layer of any tissue.” Indeed, the technology is so unique that it’s even captured the interest of In-Q-Tel, a venture capital fund of a very unlikely source – the CIA. It’s been reported that Skincential’s simple way of collecting cells to be lifted and increasing softness its technology. “We originally conducted biochemistry markers in the skin was an and hydration,” explains Lebovitz. clinical trials for two skin conditions attraction for the covert organisation. Consumers can purchase a refining pen because we thought we would be more But what’s the connection to skincare? for rubbing on the skin and a retexturising medically focused,” reveals Lebovitz. “Now Embarking on further research to validate gel for general application. In addition we’re cosmetic and public-facing, we still their findings, the doctors were surprised to smoothing and anti-ageing benefits, use the data to support our claims because to find their formulation also produced gained through jumpstarting the skin’s today’s consumers are educated and care a lasting smoothing effect on the skin’s exfoliation process, the products are about ingredients and efficacy.” surface, reflecting light differently, while designed to improve rough, dry and bumpy Available to aestheticians and spa diminishing imperfections. And so the patches, extending to unsightly conditions professionals, Skincential also supplies decision was made direct their journey such as chicken skin (keratosis pilaris) and a small line of concentrated professional towards the cosmetics world. This led to barnacles (seborrheic keratosis). products, currently offered as part of the the establishment of Skincential Sciences Clearista facial in 40 to 50 outlets on the and a line of patented resurfacing products Drawing on the science west coast of the US. Lebovitz says partner marketed under the Clearista brand. Skincential has been able to draw on the spas compare results to “a chemical peel “Our core technology gently solubilises results of studies it carried out while still or microdermabrasion but without the keratin, loosening bonds, allowing surface exploring quasi-medical applications for associated redness or irritation”.
©CYBERTREK 2016 spabusiness.com issue 4 2016 63 http://www.spabusiness.com SKINPRODUCT SCIENCE FOCUS
The technology behind the products could be used to detect and respond to nutritional deficiencies
Personalisation: the possibilities With the huge investments of time and money required to approve the technology for a medical or dermatological application, the doctors decided to pursue its cosmetic potential first. That said, the application of their technology in the medical arena has intriguing possibilities for both the skincare and spa industries. From a very lateral point of view, spas could – at some point down the opportunity to develop equipment suitable line – create therapies using the simple ONCE YOU’RE ABLE for validated in-spa testing. biomarker collection technique to TO QUANTIFY THE To pursue these avenues, the company detect and treat a range of diseases. 10 MAJOR MISSING is looking for a strategic cosmetics or spa Lebovitz, however, feels this is unlikely. NUTRIENTS, YOU partner. “In the US, our preference is to “Medical diagnostics have important CAN THEN CREATE license the technology to large strategic health consequences. For this reason, PRODUCTS THAT FEED partners able to do effective national and they’re highly regulated. Our current global marketing,” Lebovitz adds. “In spa offerings aren’t intended to diagnose THESE BACK TO THE Europe and Asia, we are still exploring the or treat medical conditions. While it’s SKIN IN A NATURAL WAY relevant advantages of various licensing possible that this could be done in a and partnership models.” medi-spa setting in the future, this is not ‘baseline’ levels of desired nutrients in a As a natural progression, Lebovitz currently under consideration.” variety of subjects of all ages,” Lebovitz imagines the conception of a larger line What he thinks is the most obvious way says. “By doing so, it should be possible of products, either under the Clearista ahead – albeit still an ambitious route – is to identify the nutrients lacking in brand or another cosmetics name, which to focus on the link between skin, nutrition individuals as they get older and to track responds specifically to major trends and customisation. He explains: “Let the replenishment of these nutrients with identified as part of the data analysis. me give you an example. No two breast products already available on the market. “Once you’re able to quantify the 10 major cancers are alike, so if you’re able to This may eventually lead to personalised missing nutrients, you can then create gather biomarkers to determine whether spa treatments based on the sampling of products that feed these back to the skin an individual has mutation A or mutation baseline values in individual clients.” in a natural way, especially since our B, then you’re able to treat the disease formulation is water-based. Really, we’re in a personalised way with a specific set Skincare revolution? seeking partners interested in exclusively of therapies. If that can work for known In practical terms, this means setting up building a platform for the business of diseases, then imagine how it might work a viable and funded model under which personalised skincare.” for a big industry such as skincare.” multi-country, multi-ethnic studies could While further development and As skin chemistry changes in response be established to monitor the nutritional investment is required for Skincential to to genetic and environmental factors, base which defines the composition of skin. fulfil the potential of its technology, there’s it’s able to reflect what’s going on below As the company remains committed to no doubt the road ahead could lead to a the surface, and when the body ages, following a scientific approach, Lebovitz fascinating revolution in skincare. O certain vitamins and antioxidants become envisions the establishment of central depleted. Skincential’s technology means labs where cosmetics or spa professionals, there’s now a way to non-invasively sample who have collected biomarker samples by skin and respond in a personalised manner rubbing pens against the skin for a few Neena Dhillon is a spa, hotel to such deficiencies. “We’re exploring the minutes, can send off the detached tips and travel journalist idea of using this technology to determine for data analysis. There may even be the [email protected]
64 spabusiness.com issue 4 2016 ©CYBERTREK 2016 http://www.spabusiness.com http://fa-design.co.uk http://www.spabusiness.com PROMOTION: NINE DEGREES SPA
A higher degree of service The Nine Degrees Spa brand from Esadore International is committed to keeping ancient Middle Eastern, Orient wellness traditions alive while providing facilities with a concept that off ers cutting-edge design and profi t-enhancing practices. MD Theodora Kioussis explains Theodora Kioussis
What’s the concept behind We’ve selected a wonderful collection of each space aesthetically pleasing but Nine Degrees Spa? ancient health and beauty practices that functional to ensure that operation is It’s a unique spa brand that reflects an have been passed down from generation seamless, with revenue-making a priority. enchanting journey through several to generation and combined them Each Nine Degrees Spa includes a Middle Eastern, Orient regions, with modern technologies to develop modern interpretation of the traditional absorbing cultures, traditional methods a collection of signature treatments, hammam, with simple, functional and and healing remedies along the way. unique rituals and wellness concepts. beautifully designed treatment rooms that There are so many delightful ingredients contain Middle Eastern design elements in the Middle East that have been effective Tell us more about the design such as antique mirrors, Persian carpets healers for the body, mind and soul for philosophy behind the brand and traditional mashrabiya screens for centuries – and the heritage, culture The philosophy employed at Nine Degrees privacy and natural mood lighting. and hospitality remains strong to this is simple but effective – establish a story Another unique offering of the Nine day. Our brand is committed to keeping for each space that can be translated Degrees Spa concept is the Souk at the these traditions alive, while increasing with the help of our team into a beautiful Nine, our homage to the traditional public knowledge and understanding design and overall experience. This souk, which displays essential spa and of the vital importance of health and story is told through the unique concept, skincare retail products used in the relaxation in daily living and leisure time. menu and service. Our aim is to make various treatments, artefacts and curios from different souks in the region, as well as handmade products from local entrepreneurs and artisans.
Tell us about the first Nine Degrees Spa, at the Fairmont Ajman. Our Nine Degrees Spa is now open at this five-star getaway in the UAE, offering a distinctive experience supported by a team of gifted international therapists. The spa comprises eight treatment rooms and one room catering to couples. There are also relaxation rooms with panoramic views of the beach and a modern interpretation of the traditional hammam, showcasing a unique Sunset Hammam treatment, which takes place while you bask in the dramatic glow of the setting sun setting over the Arabian Sea. Ancient health practices It’s only been open a few months and the have been mixed with initial response has been overwhelmingly modern wellness off ers positive. We were shortlisted in four categories at the recent Middle East
66 spabusiness.com issue 4 2016 ©CYBERTREK 2016 http://www.spabusiness.com At Fairmont Ajman, many spa rooms have panoramic beach views
Establishing strong and genuine relationships with clients is what truly sets the Nine Degrees spa concept apart
Spa and Leisure Awards, as well as in the retail category of the highly coveted Commercial Interior Design Awards, not to mention the recipients of the Luxury Emerging Spa award at the 2016 World Luxury Spa Awards. So far so good!
What are your unique selling points? Establishing strong and genuine relationships with clients is what truly sets our spa concept apart in this increasingly competitive environment. Without these connections, you’ll get lost in all the noise. By endeavouring to understand customers’ specific wants and needs and therefore providing a better service, we’ve maintained a loyal client base Souk at the Nine is the spa brand’s retail space – a modern take on a traditional souk that keeps coming back for more. A homegrown spa company like Nine Degrees has the ability to personalise How do you help facilities to Why should operators choose the spa experience and offer bespoke thrive in a competitive market? to work with Nine Degrees? concepts that resonate with discerning Nine Degrees Spa is a sustainable Our main team is based in the UAE and so spa goers who are always on the business model that increases net worth by our regional knowledge and experience is lookout for something different. focusing on three key components. Firstly, unmatched. Our approach is far from cookie- establishing a USP in every spa we create, cutter and we’re known for being trendsetters What services do you offer facilities? which provides the hotel, resort or wellness thanks to our novel and bespoke approach Our highly qualified team focuses on four facility with additional revenue generating to every spa project we undertake. O main disciplines – architecture and design, features. Secondly, providing a solid spa hydro-engineering, operational deployment brand that will add value to an existing or and set-up and operational management, so new-build project. Finally, promoting guest we’re involved in all key phases of a project. loyalty by giving back and expanding their Our ethos is simple: garner all the innate knowledge of health, wellbeing and longevity. knowledge and experience of the team and brainstorm, analyse, debate and review What projects are in the pipeline? Contact Nine Degrees so the final product or service is the best In the next few months we’ll be announcing 1606 BB1 Tower Al Mazaya Business Avenue, it can be. We provide a complete solution, details of several projects including a Jumeirah Lake Towers, Dubai, UAE from design, construction, concept, training Nine Degrees wellness spa at the Dead Tel: +971 4 361 7976 and recruitment through to pre-opening Sea, Jordan and spas at the InterContinental Email: [email protected] support and management, so clients can Resort Spa, Fujairah and the InterContinental Website: www.ninedegreesspa.com expect superior quality across the board. Resort Spa, Muscat Hills in Oman. Facebook: www.facebook.com/NINE-Degrees
©CYBERTREK 2016 spabusiness.com issue 4 2016 67 http://www.spabusiness.com FIRST-PERSON
68 http://www.spabusiness.com the well NORWAY
After trekking her way round Norway, Alice Davis headed to one of the newest and most innovative spas in the country for some much needed relaxation. But does it live up to expectations?
69 http://www.spabusiness.com FIRST-PERSON
Free rituals are offered in the aufguss sauna (above); The Northern Lights laconium is a novel experience (right)
Background A jungle sauna and Northern Lights laconium are just two of the novelties at The Well in Norway which opened in late 2015 with some of the most contemporary hydrothermal experiences in today’s spa industry. The three-storey bathhouse – one of the biggest in Europe – is looking to attract up to 100,000 visitors a year with its huge range of pools, steamrooms and saunas inspired by global spa traditions. It’s built in the pine forests of Sofiemyr, south of Oslo, by Norwegian architects Halvorsen & Reine and has been a key project for Thermarium, a division of Klafs, which specialises in wet spa design. anticipated. Every muscle was aching and an all-day ticket is very reasonably Treatments by British brands Elemis and from scaling mountains, circling placid priced at NOK495 (US$60, €54, £46). Mii make-up, and Norway’s Dermanor are fjords and negotiating the cultural On arrival, I was greeted by Eric who also available in one of 25 suites. delights of Oslo and Bergen. But that was impeccably presented, fluent in The Well is the brainchild of didn’t mean the NOK275m (US$33.2m, English and polite. Without hesitation, he entrepreneur Stein Erik Hagen, the second- €30m, £26m) spa facility was guaranteed explained The Well’s concept, including richest man in Norway, (see p74). His to impress. Norway is breathtaking – and the delicate subject of its rules on nudity. investment firm Canica manages a diverse that’s a hard act to follow. The Well is a longtime dream for Hagen, portfolio from e-commerce groups to The Well was easy to find by car, 20 who wanted to introduce the tradition and grocery stores, but Hagen’s had experience minutes from Oslo down the main E6 road. social atmosphere of the Roman bathhouse in wellness since opening the famous Farris There’s also a dedicated shuttle bus to and to Norway. Further inspired by the open Bad mineral spa in Larvik in 2009. from the capital – a smart touch for an culture of Europeans, he made it a naked spa. out-of-town spa that, to be worth the effort, Eric swiftly added that it isn’t compulsory to Experience needs people to stay all day. be naked as long as visitors wear The Well’s After nine days of exploring western Thankfully, The Well has more than branded swimwear, which can be purchased Norway, a visit to The Well was highly enough to offer as a day-long destination for NOK125 (US$15, €14, £12).
70 spabusiness.com issue 4 2016 ©CYBERTREK 2016 http://www.spabusiness.com Davis found the water jets sheer bliss on her aching legs
Every detail is beautifully finished and the quality of the materials, fittings and furnishings can’t be faulted
On checking in, I was given a wristband it’s “absolutely working to make it easier is beautifully finished and the quality of which operated the lockers and doubled for international guests”, adding further the materials, fittings and furnishings up as a convenient cashless system. I translations and developing signs with can’t be faulted. The level of craftsmanship had trouble using the locker because the pictograms and symbols. is compelling and this was the same instructions were only in Norwegian. At the heart of the spa are the baths, throughout the building. The lack of translation was a recurring which are surrounded by saunas, It was almost impossible to drag myself issue and I missed out on details about steamrooms and showers. These were away from the massage jets, which are complementary aufguss sauna rituals filled with people relaxing and enjoying sheer bliss, but eventually I moved to the and a warning to wear slippers on hot themselves: floating, swimming and using thermal area. There are 15 heat experiences floors (ouch)! However, The Well says the massage jets and hot tubs. Every detail in total, some offering special treatments
©CYBERTREK 2016 spabusiness.com issue 4 2016 71 http://www.spabusiness.com FIRST-PERSON
The essence of The Well was the element of surprise and variety of experiences
such as the stea sm and aromatherapy rituals in the aufguss sauna. The standout The pool area stretches sauna has to be the two-storey Austrian- over three levels style loft. Not only is it the hottest, it and provides a great boasts log-cabin décor and brushed spruce central attraction walls for a traditional feel. A cinema (TV) sauna features special ambient lighting that changes colours Back to the spa, where a major highlight this made The Well remarkable. There’s according to the visuals on screen. The was the shower grotto. Step inside and the obvious size and beauty of the place, jungle sauna creates a tropical world with your ears are filled with the sound of but the essence for me was the element windows of greenery and a mango scent. water – it’s intense, like standing under of surprise and the variety of experiences The art deco tepidarium is stunning – a waterfall. In this dark cave, surrounded (including up to 100 showers). It’s about painstakingly covered in gold mosaic. In by sheets of falling water, a variety of creating your own journey in a free and amongst the saunas, a couple of ice-cold powerful showers beat down on your body. non-prescriptive way and the facility plunge pools and numerous multi-setting Upstairs there’s an impressively seems to be driven by a desire to make showers were easily accessible. authentic Japanese lounge, with guests, quite simply, feel good. The Well is When it was time for lunch, I found the meditation area, steambath and a cosy fire a day-long destination for people from all restaurant served a variety of freshly- room. Chilling outside in the onsen, the around the world, all walks of life, all adult prepared salads, pizzas and more. Prices steam rising as the cold Norwegian rain ages – and all as naked as they want to be were affordable, hitting the right note for a falls around you, is seriously good. (or not). In this wellness utopia, there’s place that wants to keep people all day. Little discoveries and moments like something for everyone.
Six iconic ‘poppy’ pods (far right) house Areascommunal are inspired areas bysuch as diffa libraryerent spa and cultures wine lounge such as Japanese onsen
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Stein Erik Hagen When are you expecting an ROI? People think I’m crazy for doing this, but if owner, The Well you stop doing projects that don’t fit the norm, the world would become a very boring place. As a lifelong entrepreneur, I have a Why did you invest in The Well? strong passion for everything I do and The We wanted to create something big and Well is like my baby. It has been an amazing spectacular, something new and unique journey. Investing tens of millions of euros in a in Norway. Because of my love for spa, it plot of land in the forests outside of Oslo has ended up being this experience paradise and to be motivated by more than just financial wellness centre for adults. It’s a business, Hagen is the second richest man in gain and we have no aspirations to break but it’s also a dream and passion for me. Norway and a wellness enthusiast even in the first years. However, we do think that it will make a contribution to Norway What’s the concept? and make us some money, too [eventually]. I’ve taken the best spa traditions I’ve Personally, I take great pleasure in bathing experienced around the world and merged and sauna, it purifies and provides tranquility, Who’s the target market? them under one roof. Behind every door strength and energy. It’s a gospel I want to There are 1.5 million people living within a you’re transported somewhere else and make known among more people. It fits well 30 minute driving distance from The Well experience something different. From the with modern society’s focus on living a happier and that’s our core market. But word travels zen of the Japanese garden to the freezing and healthier life. With the escalating problems fast and we’re already receiving a significant Nordic plunge pool and the steaming heat of of climate change, I also think the market and percentage of visitors from countries like an Austrian loft sauna. need for ‘daycations’ will increase rapidly. The Netherlands, Germany and Italy.
Juergen Klingenschmid managing director, Thermarium*
What areas did Thermarium work on at The Well? It was responsible for the whole layout, design and technical planning while some areas, such as the pool, were done in cooperation with the architects.
What was the design brief? To generate a contemporary design for the whole spa, but to also integrate different ambiences for each of the experiences themed around worldwide wellness traditions. Overall, the interiors are spacious and airy and use unobtrusive materials, but the design of special areas are completely different – they Expereinces feature stylish, lavish materials immerse guests in a narrative of each new [spa] world with stylish, complex materials and lavish colour concepts. What are the standout features? were constantly looking for energy-saving Reaching across three levels, the huge solutions and new technologies to help pool area is surrounded by a complex regulate their temperature and humidity. O columns structure, which gives the hall a sacred character. The two-storey *Spa equipment manufacturer and consulting loft sauna is also very impressive. firm Thermarium was acquired by the Klafs Group in 2015. Since mid 2016, Thermarium has been integrated into the Spa Division at Klafs. The Well What difficulties did you face on this project? was a key project for Thermarium, with much of Due to the spa’s sheer size, it was an the work overseen by previous MD Adrian Egger. enormous challenge to design and realise the project in the available time. Most of the thermal cabins are extraordinary sizes. Many Alice Davis edits Attractions Management, of them had to be prefabricated and mounted sister magazine to Spa Business at our headquarters, then dismantled and Email: [email protected] The Well was a huge project says Klingenschmid reinstalled at The Well. In addition, we Twitter: @AliceDavisAM
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http://www.spabusiness.com THERAPY History LESSON
The Kneipp natural therapeutic system is poised for a renaissance in today’s modern spa world. Spa historian Jonathan Paul De Vierville explains why by looking at its past and future potential
How would you describe a book outlining the effectiveness of Kneipp therapy? fresh water treatments which led him It’s a holistic natural therapy system based to experiment with regular bathing in on the Kneipp kur/course of treatments the icy Danube River. In doing so, he which integrates the five principles succeeded in energising, invigorating and of water (hydrotherapy), exercise strengthening his body. (kinesiology), herbalism (phytotherapy), He was inspired to use the gifts of nutrition (dietetics) and balanced lifestyle nature within the context of service to management (regulative therapy). the Divine for the purpose of physical and spiritual healing. He perfected the What are its origins? approach, adding exercise, diet etc to the It was founded by a German priest, father mix, by treating ailing members of his Sebastian Kneipp, in the mid 1800s. parish in the village of Bad Wörishofen, Suffering from tuberculosis, he discovered Bavaria which is considered the birthplace Jonathan Paul De Vierville of Kneipp therapy. lectures on the Kneipp kur
How did it grow in popularity? By the 1880s, Kneipp’s reputation for healing had spread throughout most German speaking countries. With the In North America, Kneipp 1889 publication of My Water Cure – in over 100,000 copies, including foreign therapy formed the foundation translations – his work at Bad Wörishofen for modern naturopathy gained worldwide recognition. An important point to note is that, reaching North America, the philosophy formed the and there are more than 120 applications foundation of modern naturopathy. for it including ablutions, wraps, packs and compresses, jet/shower sessions, What does a Kneipp course include? baths, steam and sauna experiences, water ©SHUTTERSTOCK/ VALENTINA PROSKURINA An authentic programme will integrate all treading and dew walking and – especially – five principles and simple applications for cold water treatments. at least a week with a take-home regime. Some can even go up to three months How does it work and depending on the client’s disorder and what does it treat? therapeutic needs. Everything in the Kneipp system works to Sebastian Kneipp, a While many associate the Kneipp facilitate the body’s own thermal reaction, German priest, developed programme with hydrotherapy – Sebastian reflexes and immune responses. The the therapy in the 1800s Kneipp is known as the ‘water doctor’ – it’s various water applications, for example, to treat his tuberculosis inclusive and integrative of the four other range in temperature from icy and cold to pillars. That said, water is the most powerful tepid, warm, hot and steamy and work to
76 spabusiness.com issue 4 2016 ©CYBERTREK 2016 http://www.spabusiness.com ©KNEIPP ORIGINAL BAD WÖRISHOFEN ©KNEIPP ORIGINAL BAD WÖRISHOFEN ©KNEIPP ORIGINAL BAD
Water is the most powerful pillar in Kneipp therapy and there are over 120 applications for it. Modern spas (below right) are showing a renewed interest in the system ©KNEIPP ORIGINAL BAD WÖRISHOFEN ©MAIN PALACE HOTEL, ITALY HOTEL, PALACE ©MAIN
improve blood flow, lymph circulation and How popular is Kneipp therapy today? Do you see a growing regulate the metabolism. There are some centres and hospitals in demand for the therapy? Kneipp therapy can be used to treat an Germany where state insurance pays for There appears to be an increasing regional extremely wide array of ailments from three weeks of Kneipp treatment every concern and worldwide awareness cardiovascular and respiratory illnesses four years – although given the uncertain for wellness, natural therapies and to digestive disorders and rheumatic and economic outlook this may change. Bad complementary medicine. And I can neuralgic conditions. It can also be used in Wörishofen is known as a major healing foresee a demand for spas and other prevention or to help with overall personal destination with famous facilities including healthcare organisations to offer a low cost, wellness – to increase happiness levels (via The Sebastinaeum and Kneippianum. effective, natural health system – remember parasympathetic stimulation), for example, Other spa towns are Bad Grönenbach, Bad that monetising the system was not a or even help with fatigue, memory and Lauterberg and Ottobeuren. priority for father Kneipp who wanted to attention (by addressing dehydration). Austria, Italy, the Netherlands and heal people as part of his religious calling. All of this has been backed up by Denmark have facilities which focus on In the US, there’s certainly a renewed scientific research over centuries, starting the traditional programme. Meanwhile, interest and rebirth of Kneipp therapy as early as 1884 with the foundation of the Brazil’s Kurotel Clinic and Spa has made a among naturopathic physicians and International Kneipp Doctor’s Society. name for itself by specialising in Kneipp. universities such as the National
©CYBERTREK 2016 spabusiness.com issue 4 2016 77 http://www.spabusiness.com THERAPY: KNEIPP KUR
University of Natural Medicine in Portland and Bastyr University in Seattle. Groups of US students and practitioners travel to Bad Wörishofen annually to learn about Kneipp techniques. In addition, recent exchange visits have taken place between healthcare professionals from Germany and other European countries as well as Singapore and China.
What would an authentic, modern day Kneipp kur centre offer? It would offer first-hand experience of the five principles, as well as simple techniques for homecare, such as baths and wraps for extremities which
culminate with cold water showers or ©KNEIPP ORIGINAL BAD WÖRISHOFEN treading in a bathtub/bucket of water. An authentic centre should have indoor facilities for the baths, wraps and showers. There should also be direct contact with nature for remedial, curative and healing elements which is something that’s often overlooked. Alfresco features Spas wanting to stay true would ideally include herb and vegetable to classic Kneipp therapy gardens, grassy lawns for dew walking should offer outdoor along with cold water arm and footbaths. facilities says De Vierville Kneipp Bund, an umbrella organisation for over 600 Kneipp societies, has a certification system for facilities and It would appeal to anyone who knows provides a wealth of information on the the importance of being connected Kneipp kur. It also operates The Sebastian Kneipp Vocational School and the with nature, harmony and spirit Sebastian Kneipp Academy. How easy is it to misinterpret Central Park in New York has been Kneipp therapy? used for Kneipp activities. And although Very. Especially when it’s fragmented into challenging, I could see something similar portions (rather than focusing on the five spreading in the green spaces in London, pillars as a whole) and attempted over too Manchester and Bristol in the UK, as well short a period of time – the kur removes as Detroit, St Louis and Chicago in the US a client from their normal way of life and other major metropolitan areas that which is often a critical factor for certain have some open parklands for walking mental and spiritual disorders. Providing and wading. Perhaps there could be a quiet areas for health purposes is often cooperative relationship with golf courses overlooked as well. on rainy days? Many spas do not apply the water and temperatures correctly and try to shorten Who would benefit the most the service time which results in lack of from Kneipp therapy? proper stimulation and sufficient body It would appeal to anyone who desires, heat reactions. And often, there are no knows and understands the vital written instructions or follow through for importance of being connected with nature, at-home care for clients. harmony and spirit.O
Where in the world do you think a Kneipp centre would work well? Professor Jonathan Paul De
©KNEIPP-BUND HOTEL ©KNEIPP-BUND Vierville is a spa historian and The system is best delivered in rural and lectures worldwide on the kur A course should last for at least a week natural settings, but there’s especially a programme, natural therapies, with various treatments based on the need for it in urban areas in which case hydrotherapy and balneology. five principles offered over that time parks would make ideal locations. Email: [email protected]
78 spabusiness.com issue 4 2016 ©CYBERTREK 2016 http://www.spabusiness.com http://www.camylle.com http://www.spabusiness.com SUMMIT REVIEW Breath of fresh air
Spa professionals worldwide embrace the outdoors and Austrian wellness for the 10th Global Wellness Summit. Katie Barnes reveals the highlights from the milestone event
80 spabusiness.com issue 4 2016 ©CYBERTREK 2016 http://www.spabusiness.com Summit co-chairs Dr Franz Linser (left), of Linser Hospitality, and Susan Harmsworth (right), founder of ESPA
oaring into the mist on a This summit is like mountain paraglide, taking in the green surroundings on the Olympic Wellness a biking route and gulping Spa Business reveals S in fresh Alpine air on a hike. Games – showcasing more global spa statistics Not your typical scene for a business the best of the best on p42 and reports from conference – but a perfect fit for the an international hot Global Wellness Summit (GWS), which that this industry springs conference celebrated its 10th anniversary in October. on p44 Spa operators, owners, developers and has to offer investors around the world made up a large proportion of the 500 delegates (a new summit record) from 45 countries In fact, Austria ranks 11th in the world who convened in the picturesque town of for spa revenues – generating €1.45bn Kitzbühel, in Austria’s Tyrol region, to soak (US$1.6bn, £1.28bn) in 2015 – and seventh up the healthy surroundings and spend among European countries. Those numbers three days learning about wellness trends, are part of the 2016 Global Wellness research and best practice – and finding Economy Monitor, the preliminary findings out what the future has in store. of which were released at the summit. In his opening remarks, summit The report, generated by the summit’s co-chair Franz Linser, whose wellness parent organisation, the Global Wellness consultancy is based in Tyrol, said: “I’m Institute (GWI), valued the global spa really proud to have 500 international economy at US$98.6bn (€89bn, £79bn) experts here today. Each and every one in 2015, an increase of 2.3 per cent since of you is a contributor of knowledge, 2013, making it a modest cluster within the insight and wisdom… from all facets of our wider US$3.72tn (€3.36tn, £2.98tn) global industry. Having been a former Olympic wellness industry. We summarise the coach for the Austrian ski team, for me report’s figures on p42 and will dig deeper this summit is like the Olympic Wellness into the numbers in our next issue. Games – showcasing the best of the best The wellness setting dovetailed neatly that this industry has to offer.” with the summit’s theme of Back to the Future, which looked at what the industry European wellness has achieved in the last decade, while A record 500 delegates Linser revealed how Tyrol was one of the also predicting where it’s heading in convened in picturesque first regions in the world to adopt wellness the next 10 years. But it wasn’t all about Kitzbühel, Austria for the tourism on a wider scale by developing Austria. Anna Bjurstam, vice president Global Wellness Summit and promoting a cluster of sport and spa of spa and wellness for Six Senses, hotels 26 years ago. moderated a panel that shone a spotlight
©CYBERTREK 2016 spabusiness.com issue 4 2016 81 http://www.spabusiness.com SUMMIT REVIEW We’re inspired by what Delos and others are doing and have thought a lot about how we can do a wellness hotel in Las Vegas, as well as in hospitals
Delegates were able to soak up the healthy surroundings, walking to lunch each day Amazon subsidiary on European bathing traditions, including reveals interest in thalassotherapy, Russian banyas (see wellness hotels SB14/2 p50), Latvian pirts (see SB16/3 p82) and the aufguss sauna – the latter of In a talk at GWS, Maggie Hsu, which captured delegates’ imagination advisor to online clothing company when details of its traditional rituals Zappos, hinted that the fi rm – which were described (see p70). In the coming is owned by Amazon – is eyeing years, the panel said it foresees a bathing up the wellness hospitality space. renaissance, as relaxation and prevention The e-commerce company is becomes increasingly important to society. already looking at customer service In another nod to European spa prowess, in hospitals as part of its Downtown summit co-chair Susan Harmsworth, Anna Bjurstam moderated a panel Project in Las Vegas, where it’s founder of ESPA International, moderated focusing on European bathing traditions based. A portion of its US$50m (€46m, £41m) investment in the a session that drew attention to the area’s redevelopment scheme is funding health practitioners and alternative Turntable Health – a primary care medical practices – such as Lanserhof, clinic that will run on a membership Brenners Park Hotel & Spa, Schloss Elmau model. As part of a monthly fee and Vivamayr medical spas. of around US$100 (€91, £82), Harmsworth said: “I have 600 spas in 60 patients will have unlimited access countries and from a global perspective to physicians, who will therefore I don’t think you [spa operators] realise be fi nancially incentivised to keep what you have here. You have amazing patients or ‘customers’ healthy. practitioners… And you’re so far ahead Hsu said hotels would be a natural in your medical wellness with the Mayr follow on from this. “We’re very principle that’s so prevalent, as well as interested in the hospitality space in the holistic side in terms of personal because of its focus on customer training and nutrition.” She said that as service and putting two diff erent the global spa industry looks to get more things together in downtown Las into the ‘wellness business’ it has much Vegas. We’re inspired by what to learn from Austria’s lead. But she also Delos and others are doing and voiced concerns over how deliverable and have thought a lot about how viable wellness is for spas, considering the we can do a wellness hotel in Las Nordic Hotels’ Lasse Eriksen discussed the specialist medical staff, equipment and Vegas, as well as in hospitals.” sauna aufguss in a panel at the GWS necessary protocols that come with it.
82 spabusiness.com issue 4 2016 ©CYBERTREK 2016 http://www.spabusiness.com A Tyrolean cocktail reception (top left); delegates pose with Olympic ski champion Stephan Eberharter (right); Spa Business’ Jane Kitchen and Katie Barnes with Nick Irani of Subtle Energies (below left)
Enjoying the fresh air over lunch (left); exploring art as wellness (right); biking atop Hahnenkamm Mountain (below right)
Standing above the clouds atop Hahnenkamm Mountain (left); enjoying the autumn colours in Kitzbühel (above and right) http://www.spabusiness.com SUMMIT REVIEW
It’s in times of cent more productive, and that people who are the happiest at age 16, 18 and 22 will crisis and losses that earn about US$3,000 more per year than the wellness industry the national average when they reach 30. The happiest countries in the world has the most to do are Denmark and Switzerland, said De Neve, but we should be mindful of those and ought to be that aren’t so content or have experienced most active losses in growth, such as Greece. “It’s in times of crisis and losses that the wellness industry has the most to do and ought to Psychologist and public health academic be most active, as that’s when people can Dr Gerry Bodeker (left); and Oxford economics benefit from it the most,” he said. Similarly, Mental picture professor Jan-Emmanuel De Neve (below) he said other research shows there’s an An underlying focus for this year’s summit argument to focus on adolescents “who are was on mental wellness. Jan-Emmanuel falling behind in terms of wellbeing and De Neve, a professor of economics at mental wellness” as they’re likely to earn Oxford University, gave a compelling and up to US$10,000 less than the national lively talk outlining how governments average when they grow up. and financial bodies are waking up to the Psychologist and public health academic value of people’s happiness and mental Dr Gerry Bodeker said that with the World wellbeing. This was echoed by economist Health Organization flagging up mental Theirry Malleret, who foresees a time health as one of its top priorities in the when “wellness will become mandatory” next decade, now is the time for spas to for countries and policy makers. get in on the act, as the many mental, Based on the UN-endorsed 2016 World nutritional and physical modalities Happiness Report, the next edition of they offer are already proven to have which De Neve will co-edit, delegates physiological and neurological benefits. heard how happy employees are 7-12 per He explained: “They [the modalities]
Wellness: the investment gap and the huge opportunity
Omer Isvan, president of There’s a depth of knowledge international investment about wellness operations, but no consultancy Servotel, one has packaged this up into a piqued interests in his pill that an investor can swallow GWS presentation when he said investors are looking operations] in this room, where the money is and for “more than just a spa but no one has packaged that the success stories so that delivers the feel-good this up into a pill that an far have been standalone factor”. They’ve recognised investor can swallow. In the preventative medical centres the growing consumer need hospitality industry, you can such as Vivamayr and for integrative wellness and go buy a ‘hotel management Chiva-Som. “But you as an transformational experiences package’ from the likes industry have not been able and are ready and waiting to of Hilton. There’s a huge to replicate this in other put money into integrative supermarket where you can destinations – like North wellness destinations. buy brands, management, Africa for example,” he said. “We have the cash, we distribution, marketing and “This is our challenge and have the intent,” he said. sales, recognition and PR. the underlying message.” “And there’s no shortage But this has not happened Read more Spa Business of land, labour and capital with integrative medicine reports on this topic in to put it together. But we and wellness and that’s our 2016 Spa Foresight™ have a shortage of know where the big gap is today.” (see SB16/3 p48) and Isvan says that investors have recognised how. There’s a depth of He added that scaleable our fi rst issue in 2016 the growing need for integrative wellness knowledge [about wellness integrative wellness is (see SB16/1 p64).
84 spabusiness.com issue 4 2016 ©CYBERTREK 2016 http://www.spabusiness.com GWS delegates donned sparkles for an evening at Swarovski Crystal Worlds
A glittering Guests donned their best The evening began with After dinner, an auction to evening at sparkles for the Global Wellness a stroll through the venue’s benefi t the Global Wellness Swarovski Summit’s gala dinner, held Chamber of Wonders, where Institute was held, with more at the Swarovski Crystal Swarovski crystals are displayed than US$100,000 raised to Worlds in Wattens, Austria. in diff erent themed artworks. help fund industry research.
really make the case for a mental wellness category pathway that’s distinct from what’s been seen as the world of mental health in the past. It’s time to stick a flag in the ground and say not only do we care about this, but that we’re already doing something about it.” Spas that will really succeed in this arena, he added, will prioritise regular visits, research and post-visit follow ups and consultations. Other speakers shared their different perspectives on how to achieve mental wellness. For Dieter Mueller-Elmau, owner of Germany’s Schloss Elmau Luxury Spa & Cultural Hideaway, mental wellness is about converging music, literature, poetry and spa. Meanwhile, in a rare appearance, Olympic ski champion Stephan Eberharter motivated delegates with his vision of mental toughness – based on ‘the fun Spa Business’ Liz Terry (far right) moderated a panel on wellness architecture factor’, setting goals and passion – before accompanying them for an afternoon of mountain activities in the fresh Alpine air. Building a vision of the not-so-distant future, when people Wellness architecture and design was carrying personal pollution sensors won’t another key topic highlighted at GWS enter buildings if they’re toxic. This has 2016. In a session moderated by Liz Terry, the potential to completely change the Delos expands into cruise editor of leisure architecture magazine value of real estate, and Arup’s focus ships, airport lounges Representatives from wellness CLADmag, a case for buildings that was how to minimalise pollution in real estate firm Delos spoke on improve your wellbeing was made. “This architecture, build sustainably and even wellness real estate during the [wellness design] matters to everyone of create health-giving environments in summit, revealing that the firm you,” said Terry, who’s also the editorial line with the WELL Building Standard is moving into new sectors of director of Spa Business. “All of you rely (see SB14/1 p28). They also described cruise ships – in partnership on there being a building of some kind an exciting way that they’re prototyping with Steiner Leisure, The in order to do your business. We spend buildings using virtual reality, biometric Cleveland Clinic and Deepak millions creating these facilities, and we sensors and other feedback methods Chopra’s new wellness platform, need to be sure that they’re not only fit to gauge a customer’s response and Jiyo – and airport lounges. Read for purpose now, but for tomorrow and amending designs accordingly. more on p34 of this issue. the lifetime of the building.” In the same session, Lars Krückberg With this in mind, a team from global from GRAFT architects, a preferred design architecture firm Arup painted a picture firm of Six Senses, said: “Architecture is
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always for people. If Six Senses CEO Neil we’re trying to create Jacobs spoke about spaces for people to biophilic design at GWS heal and become well, fit and strong, then the building should do it first.” Both Krückberg Spa taskforces and Six Senses CEO Neil Each year, the summit Aksoy received a Leading Woman award Jacobs spoke about the gives an update on sub-sector Aksoy and McCarthy evolution of Six Senses and the initiatives, backed by the GWI, honoured at summit importance it places on biophilic design, which taskforces work on year-round with by having a visual connection with nature, a goal to address and solve fundamental Belgin Aksoy and Jeremy McCarthy a presence of water and using natural industry issues. There are currently 16 were both honoured with awards materials. Taking things a step further, Six such initiatives, and there have been during the Global Wellness Summit. Senses Douro Valley Portugal is based on marked developments in many of Aksoy was honoured as a ‘space healing’ and incorporates elements these, including those homing in on the Leading Woman in Wellness for her of sacred geometry, healing through energy, hydrothermal arena, spa training and work in founding Global Wellness vastu and feng shui. Jacobs said it was one careers, as well as GWI ‘passion projects’ Day, a non-profit grassroots Six Senses’ most profitable locations. such as Wellness for Cancer. On p44, movement that has now reached In a separate talk, Tom Bauer, COO of we report on the Global Thermal Think more than 90 countries. hot springs operating company Vamed Tank event – a pre-summit gathering of And McCarthy, group director Vitality World, announced the imminent thermal spa leaders who are involved in of spa and wellness for Mandarin opening of one of the world’s first silent the GWI’s Global Hot Springs Initiative. Oriental, received the first spas, which will be located in Austria. This year, a key emphasis was on award for Leader in Furthering In fact, the importance of ‘silence’ was a the Wellness Communities Initiative Mental Wellness for his work in recurring topic across the three days, and spearheaded by spa consultant Mia bringing the power of positive is something that’s set to gain traction in Kyricos. In 2015, the GWI estimated psychology to the spa industry. the spa sector moving forwards. wellness real estate to be a US$118.6bn McCarthy’s been in industry for Vital to Vamed’s new property is the (€107bn, £95bn) sector, a 19 per cent 20-plus years, has a masters degree spiritual design of the spa, which has been growth since 2013, and communities are in psychology and is the author of The built according to the Golden Ratio and cropping up worldwide – from Serenbe Psychology of Spas and Wellbeing. incorporates stone masonry, symbols and in the US, to the 10 Healthy New Towns structures designed to evoke inner peace. proposed in the UK and from Worldcare
First-ever Shark Tank of Wellness expands annual student competition beyond spa
The first-ever Shark Tank of materials left over from industry – and to embrace of Wellness Student the country’s cotton industry, all facets of wellness. Competition, which and promises to reduce the Students from all over the took place during the health and social problems world studying disciplines Global Wellness Summit, associated with this issue. as varied as architecture and awarded a top prize of Ali Raivi accepted the award technology were invited to US$5,000 to Shahrin Ali via Skype from Bangladesh. submit wellness innovations. Raivi from North South A panel that included “We really wanted to University in Bangladesh. judges from across create an interactive event Ali Raivi won for her the wellness industry that delegates will want concept to make sustainable interrogated three student to come to and be a part sanitary pads accessible to finalists live on stage before of,” explained Davis. the 80 per cent of women deciding on the winner. The two runner- throughout Bangladesh GWS senior VP and ups – Regina Tarany who currently rely on executive director Nancy with “TreatAdvisor” and unsanitary and ineffective Davis said that the goal Svejetlana Radakovic’s “Spa Shahrin Ali Raivi from North South University options like sand, leaves, of the new format for the Watch” – were both from the in Bangladesh accepted the award via Skype mud and unsterilised rags. student competition was IMC University of Applied Her Mukto Sanitary to attract more students Sciences Krems in Austria, Napkin concept makes use – not just those in the spa and received US$2,500 each.
86 spabusiness.com issue 4 2016 ©CYBERTREK 2016 http://www.spabusiness.com Left to right: 2017 summit co-chairs Maggie Hsu, Dr Gerry Bodeker and Clare Martorana; GWS chair Susie Ellis; representatives from The Breakers
Wellness Village in Dubai, to Avira Living in Wellness in Malaysia. There’s a big shift in the growth of Aside from the wellbeing benefits that wellness communities, but they’re not come with such developments, there’s also a compelling economic driver fuelling evenly distributed around the world their growth. Homes can sell at a 35 per cent premium and the often green-focused Hello Palm Beach! projects save on energy and bring a value Save the date proposition to real estate that can lead In her closing remarks, GWS chair Susie US-bound: The 2017 Global to quicker sales and help differentiate Ellis praised Linser and Harmsworth, Wellness Summit will take in a competitive market. How much of a her “fabulous” co-chairs, exclaiming place on 9-11 October at role spas will play in such developments, that “we’ve had a lot of fun.” A quiet The Breakers in Palm Beach, however, remains to be seen. anticipation then swept over the congress Florida it was announced The initiative has just published a centre before she revealed that next year white paper to address critical issues the summit will be heading to the US. surrounding the fast-growing sector. And The Breakers, in Palm Beach, Florida – an the industry should expect to hear much year ahead, as it was revealed that the iconic, family-owned resort with a 120- more about wellness communities in the 2017 GWI’s main body of research, to be year history based on wellness – is to host released at next year’s summit, will focus the event on 9-11 October, 2017. on the wellness real estate sector. To help deliver the summit, there will be Ophelia Yeung, GWI’s senior research three co-chairs. Technology will be a major fellow, who will be co-authoring the report, theme and helping to steer that part of said: “There’s a big shift in the growth the agenda will be Maggie Hsu, advisor to of wellness communities, but they’re not online clothing retailer Zappos, and Clare evenly distributed around the world and Martorana, formerly of Web MD, who’s there are many different drivers and value just started a role in digital services at the systems for them. Our agenda is to home White House. Dr Bodeker will join the duo, in on a [globally acceptable] definition bringing an emphasis to mental wellness, [of wellness communities] and to look beginning with the launch of the GWI at different consumer needs, drivers and Mental Wellness Initiative this month.O opportunities to help inform a framework for investor and developer discussions. We also want to dig deeper into best practice Katie Barnes is the editor of Spa Business magazine examples of such developments and the Email: katiebarnes@ Consultant Mia Kyricos heads up the financial returns which can be expected leisuremedia.com Wellness Communities Initiative for owners and operators.” Twitter: @SpaBusinessKB
©CYBERTREK 2016 spabusiness.com issue 4 2016 87 http://www.spabusiness.com http://www.spabusiness.com http://www.spabusiness.com RESEARCH Healthy holidays
New research shows that taking a break can strengthen our genes – and that benefi ts are even greater when wellness programmes are added to the mix. Katie Barnes reports SHUTTERSTOCK/ JACK FROG
The study was based on meditation, but it’s believed other mind-body therapies could have the same benefi ts 90 http://www.spabusiness.com hile it’s known that having time away from W work can help us switch off mentally, the physical benefits of getting away from it all aren’t so well documented. A study released this August*, however, has found that a break of just six days sets off genetic changes which can boost the immune system, decrease symptoms of depression and dementia and reduce stress. Even though we have genetic Study participants took part in a What’s more, breaks that include wellness dispositions, it’s now known meditation retreat at the Chopra programmes further increase our wellbeing that biological ageing is Centre for Wellbeing in California – and the effects last for up to a month. influenced by lifestyle “We know intuitively that taking a break habits such as meditation, reduces biological processes related to EXPERT INSIGHT stress,” says the study’s first author Dr Elissa diet, stress and sleep Epel, a professor of psychiatry at UCSF, Epel of the University of California, San DR DEEPAK CHOPRA is no stranger to the spa industry, having
Francisco (UCSF), “but it was still impressive RODRIQUEZ ©VICTOR PHOTO: spoke at the 2012 Global Spa & Wellness to see the large changes in gene expression Summit on the subject of telomeres people experienced after being away from a half simply holidayed there. The retreat and cellular ageing (see SB13/1 p55). busy pace of life, in a relaxing environment, included training in mantra meditation, She told Spa Business that the effects on for such a short period of time.” yoga and self-reflection exercises. mental health lasted longer in the group The findings are good news for Sixty-four women in the study were new trained in meditation because “it leaves spas located around the world, as to meditation while 30 others regularly you with more than a residue of peace and they’re one of the main providers of practiced the discipline. For greater calm.” It enables people to observe their wellness-focused retreats and holidays. insight into the long-term effects of what thoughts without getting sucked into them, scientists dubbed the ‘meditation effect’ something she refers to as ‘metacognition’. CHOPRA RETREAT compared to the ‘vacation effect’, the team However, Epel also believes the benefits The study, by scientists from the Icahn also observed a group of 30 experienced aren’t restricted just to meditation. School of Medicine at Mount Sinai meditators who were enrolled on the “There are many other activities, mainly UCSF and Harvard Medical School, Chopra programme during the same week. mind-body ones, offered at spas, that can involved 94 healthy women aged 30-60. The researchers collected blood produce this enhanced state,” she says. One half of the participants were samples for genetic analysis and gathered The findings of the study, which was randomly selected to join a meditation self-reported surveys on wellbeing part-funded by The Chopra Foundation, retreat at the Chopra Centre for Wellbeing before and directly after the holiday, as dovetail neatly with alternative health guru in California for six days, while the other well as a month and 10 months later. Dr Deepak Chopra’s own beliefs that genes can be altered by healthy lifestyle changes. GENE ACTIVITY In an interview with Spa Business (see The results from the study show that all SB15/4 p36) he said: “Even though we all groups – novice meditators, experienced have genetic dispositions, it’s now known meditators and vacationers – had that biological ageing is influenced by significant changes in molecular patterns lifestyle habits and daily activities such after a week at the resort. The most notable as meditation, movement, diet, stress changes in gene activity were related to management and quality of sleep. stress response and immune function. “By making conscious choices and Upon assessing the wellbeing surveys, the focused awareness, we choose to have researchers found that novice meditators a joyful energetic body, a restful alert had fewer symptoms of depression and less mind and lightness of being.” O stress for far longer than those who were * Epel, ES and Schadt, EE et al. Meditation just on holiday. They reported significantly and vacation effects have an impact on more positive effects in both the one-month disease-associated molecular phenotypes. It was impressive to see and 10-month follow up wellbeing survey. Translational Psychiatry. 30 August 2016 the large changes in gene More research is needed to determine whether similar effects can occur at expression after being away home compared to a resort setting. Katie Barnes is the editor from a busy pace of life of Spa Business magazine The study was published in Springer Email: katiebarnes@ DR ELISSA EPEL Nature’s neuroscience journal spabusiness.com
PHOTO: ©GSWS 2012 ©GSWS PHOTO: Translational Psychiatry in August. Twitter: @SpaBusinessKB
©CYBERTREK 2016 spabusiness.com issue 4 2016 91 http://www.spabusiness.com http://www.spabusiness.com TECHNOLOGY SOFTWARE NEWS What’s happening in the world of spa software? Spa Business takes a look at the latest developments
Kate Corney, product editor & Jane Kitchen, news editor
Spas will be able to use Frederick to display positive reviews on their website
Booker buys marketing & online review platform Chopra (left) addressed over 1,000 business owners Cloud-based software provider Booker Mindbody conference attracts star speakers has acquired Frederick, a marketing automation platform that offers a set of Complementary health guru transformational impact features for customer feedback, online Deepak Chopra (see SB15/4 healthier lifestyle choices reviews and referrals for spas and salons. p36) was a keynote speaker can have – even on our Frederick also includes a new widget this year’s BOLD conference, genes. A topic which he that spas can use to instantly display the annual event for cloud- also covered at the Global positive reviews on their website. based management software Wellness Summit last The platform automatically syncs with provider Mindbody, which November (see SB16/1 p68). a spa’s management system, accessing was held in LA in October. Another star speaker historical customer and transaction The conference attracted at the conference was data, along with schedule utilisation 1,000 owners in the wellness, Jillian Michaels, the information. This informs when a beauty and fitness industries original fitness trainer business has open appointments on its which use Mindbody’s on The Biggest Loser TV calendar, so Frederick can promote those system to manage, build and series, who share tips openings through targeted, two-way text market their businesses. on how to best motivate and email campaigns to the customers Chopra, who’s partnering clients and build it deems are most likely to book. with Mindbody to offer strong relationships. Frederick also automates collecting access to a wellness-related Spa-kit.net keyword: and posting positive reviews to a classes and activities Mindbody spa’s website as well as Yelp, Google through his new mobile app and Facebook pages and provides Michaels, from The Biggest Loser, gave motivational tips Jiyo, spoke about how the a feedback loop to owners. Spa-kit.net keyword: Booker
Zenoti to enter new markets with US$20m-plus funding
Spa software specialist Zenoti funding from Accel Partner – will Our vision was to has secured US$15m (€13m, also use the money to establish create a system that £12m) in a second round of itself in the European market. our clients would love funding from California-based In addition, co-founder and vice in terms of usability, growth equity investment firm president of marketing Saritha but also one that Norwest Venture Partners, which Katikaneni says the monies will solved challenges and it will use in part to expand into be used for “more sales, more which translated into the fitness and yoga space. marketing, more reach,” hiring new real business results Zenoti – which had previously talent and product innovation. Katikaneni is Zenoti’s co-founder raised US$6m (€5m, £4.6m) in Spa-kit.net keyword: Zenoti Saritha Katikaneni http://www.spabusiness.com TECHNOLOGY ISAMARE/SHUTTERSTOCK TAC gets into mobile spa management For more information, or to contact any of Spa software firm The these companies, visit Assistant Company (TAC) and type has created Sense – Mobile spa-kit.net in the keyword Spa Management: a new product for mobile devices, such as smartphones or tablets. The Austrian developer, which recently won a Spa products can be bought contract to supply the online with TAC’s WebShop InterSPA group with its Reservation updating guest data, Assistant Spa & point of sale and printing Activity Software, has reports to get an insight launched Sense to help into the revenue history. spa managers control their Sense was introduced at business while on the go. the TAC Business Partner Developed with responsive Meeting in September. At the design, touch-optimised meeting, TAC also revealed operation, intuitive features new features to its WebShop and clear presentation, service, which integrates TAC launched Sense so spa Sense enables spa managers with Reservation Assistant managers can run their and fitness club owners and the spa client website, business while on the go to carry out key tasks. letting customers buy Stanaway will build on her background These include booking and products anytime, anywhere. as a SpaSoft trainer to grow the brand scheduling appointments, Spa-kit keyword: TAC Stanaway to drive spa business for Springer-Miller Sequoia Soft reveals marketing, management and loyalty platform US-based Springer-Miller Systems, provider of spa and hospitality Sequoia Soft is launching Asterio, a Front desk and check-in tasks are management systems, is to strengthen cloud-based, customisable multi-activity centralised on a single page and its position in the wellness arena with platform to help wellness businesses with an interactive plan grid lets spas the appointment of a new SpaSoft marketing, management and customer change, move and transfer treatment business development manager. loyalty. It’s designed to enable customers bookings in just a few clicks. Nicole Stanaway will be consulting to find, book, arrive, enjoy, share details On top of this, Asterio helps with with spas to identify opportunities about and return to spa facilities. spreading the word about events, deals for the SpaSoft spa management The platform is also said to increase and useful information and provides system. She brings her experience visibility on major online booking sites, add an online satisfaction survey that can of travelling the world installing web bookings to schedules and confirm then be published on a spa’s website. the software as a SpaSoft trainer. them with a personalised email or SMS. Spa-kit.net keywords: Sequoia Soft “Nicole has a strong passion for the spa industry and for SpaSoft,” says Michelle Young, also recently appointed Spa goers can to the role of vice president of sales fi nd, book, and marketing for Springer-Miller. check-in and Young adds the company now plans share details to expand its list of SpaSoft installations about spa and further improve customer service. facilities with SpaSoft, used by many high-end Asterio spas, can run on-premise or be hosted in the cloud. One of its newest features includes the addition of business intelligence dashboards. Another of its features includes the ability for spas to send appointment reminders by SMS. Spa-kit keyword: SpaSoft O
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Kate Corney, product editor & Jane Kitchen, news editor
My Blend to embrace light, vibration and cyrotherapy technology reveals Prisca Courtin-Clarins
y Blend by Clarins has debuted its newest innovation, Youth MSynergy, at Velaa Private Island in the Maldives with a view to rolling out the tech-focused treatment worldwide. Prisca Courtin-Clarins, director of spas, My Blend and Clarins retail, says Youth Synergy builds on its bespoke beauty approach: “This new treatment is more high-tech – with a skin diagnosis, three treatment machines and four high-precision skincare accessories – more sensorial and even more personalised, with customised blends and after-treatment routines.” Following the Youth Synergy Courtin-Clarins says the Youth Synergy facial, a My Colorblend light therapy treatment debuted at Velaa Private Island in LED mask is placed over the face the Maldives and will roll out across other Spa My Blend by Clarins locations emitting wavelengths with specific colours: red to calm, boost collagen cells and reduce signs of ageing; blue to purify and kill bacteria; and pink to accelerate skin recovery. Next, My Wave Blend is applied. In this 12-minute session, vibrations are used on the face and décolleté to stimulate lymphatic drainage, drain toxins and decrease puffiness. Finally, My Cryotech is a cooling wand using cryotherapy technology to tone the skin for An LED mask boosts collagen an instant glow and tighter pores, and purifi es the skin (top and left); vibrations help to drain toxins (above) before make-up application. Spa-kit keyword: Clarins
©CYBERTREK 2016 spabusiness.com issue 4 2016 97 http://www.spabusiness.com SPA-KIT.NET
Spa owners can design their own tables says Oakworks’ Dafne Berlanga
tudio by Oakworks Spa details like wood grains Click a button and watch it is a new interactive, and textures stand out. come to life. Prefer a wood- Svisual online tool that Concepts can be saved and grain base? Click again. allows spa directors or shared with others, making In case you don’t know consultants to design for easy collaboration. where to start – or need their own massage The programme also inspiration – Oakworks has tables – choosing from makes it possible to create created five design groups thousands of combinations a bespoke table that can including contemporary of styles, materials, reflect a spa’s style or and industrial styles for finishes and features – and brand. Want to see what spas to customise. see the creation come that table looks like in your Spa-kit keyword: to life on-screen. spa’s signature purple? Oakworks “In order to keep up with changing design trends, we want to offer a level of table customisation that has not been available in the spa industry before,” says Dafne Berlanga, vice president of international business development. Berlanga says spa owners can design a Studio lets you see the table in real time with its new online tool table design change in real time and the programme is in high-definition, so Thousands of table combinations and styles are available
TouchAmerica’s Stewart Griffith on partnering with Robert Henry
ouchAmerica, the family-owned prioritising the development of spa equipment manufacturer, equipment, furniture and retail Thas teamed up with industry solutions to take the wellness architect Robert Henry to launch experience outside the spa’s a collection of convertible and four walls,” says TouchAmerica’s portable furniture and equipment. CEO Stewart Griffith. The Robert Henry Design by With those goals in mind, Henry Griffi th (left) and Henry TouchAmerica has been created designed three core pieces. The (above) say the new, portable for hotels that want to offer spa Masquerade is a hospitality day line has been designed for use in all areas of a hotel – treatments but don’t want a bed that converts into a massage not just in a spa setting full-service facility – something table for easy guestroom massages; which both parties feel there’s while The Concierge, a roaming a gap in the market for. spa cart that includes a warming “Based on feedback from our drawer, attachments for mag lamp advisory board, TouchAmerica is and steamer and pull-out manicure table, can be taken to a pool area for outdoor treatments. The Zero-G is a lightweight zero-gravity lounger that features stretch bands to evenly distribute weight. In other news, Henry has also partnered with Salt Chamber to design the Salt Booth – a halotherapy cabin that’s the size of a large shower. The lightweight Zero-G lounger Spa-kit keyword: TouchAmerica
98 spabusiness.com issue 4 2016 ©CYBERTREK 2016 http://www.spabusiness.com Product innovation In the forefront of design, technology and functionality.
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Judith Compton on Mala + Mantra’s mindfulness jewellery
emi-precious gemstones and “We started this business in sustainably-sourced woods an effort to create a meaningful Sform the basis of the new Yoga brand whose products would Mala necklace and bracelet spa resonate with conscious consumers retail collection by Mala + Mantra. and, through our products, The accessories, hand-crafted help to spread the powerful by fair trade Filipino artisans, message of mindfulness,” says come with a written mantra based founder Judith Compton. on the holistic properties and “We source the highest quality energies of each gemstone and sustainable raw materials, material to evoke an overall sense consciously produced with fair of mindfulness and wellness. labour. This includes paying fair wages and providing a safe, supportive working environment.” The beads retail at top hotel spas such as at Red Mountain Resort, Utah and The Ritz-Carlton Aruba. Compton adds that integrating Yoga Mala into a yoga or meditation practice enhances the wellness experience: “The beads symbolise the namaste mantra, which translates to ‘the divine light in me honours the divine light in you’.” Spa-kit.net keyword: Mala The accessories make a fitting retail line for high-end spas
Barbara Close reveals Naturopathica’s tea, tinctures and honey
kincare company new arrivals are designed to they can live better and Naturopathica is work with the body’s natural take charge of their health,” Sexpanding into therapeutic processes to boost health and says Close. “With the rise of ingestibles for the first time by vitality from the inside out. chronic imbalances due to the introducing 13 teas, tinctures “Herbal remedies play stress of our 24/7 lifestyles, and fortified honeys. an essential role in bringing consumers now want a Created by founder and wellness full-circle as we more holistic approach to CEO Barbara Close, who is continue to educate our wellness, rather than relying also a master herbalist, the community about ways on symptom management.” Four new remedy teas focus on specific needs such as muscle and joint pain, skin health, stress and vitality. Naturopathica herbal tinctures are said to assimilate more quickly into the bloodstream than capsules. The company’s raw, organic wildflower honeys are infused with adaptogenic herbs and are used to Close, a master herbalist, increase the body’s resistance says the range can address to stress and disease. imbalances in the body Spa-kit.net keyword: Therapeutic ingestibles are a new focus for the skincare firm Naturopathica
100 spabusiness.com issue 4 2016 ©CYBERTREK 2016 http://www.spabusiness.com CREATORS OF WELLBEING AND RELAXATION Interior Design I Engineering Design IWŽŽůнdŚĞƌŵĂů/ŶƐƚĂůůĂƟŽŶI Maintenance
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Comfort Zone debuts massage for sleep health by Dr Claudia Aguirre
kincare brand Comfort Zone has launched a Snew massage created in conjunction with neuroscientist and skin expert Dr Claudia Aguirre (see SB16/2 p58) that’s designed to help produce better sleep. The Tranquillity Pro-Sleep Massage uses Comfort Zone’s re-released Tranquility range Reformulated Tranquillity products (left) are used in the Pro-Sleep Massage and targets three senses – smell, hearing and touch – to Aguirre explains. “With the specially designed flat, soft clear the mind and create level of attention decreasing, brushes to induce relaxation. a deep level of relaxation. anxiety and distracted “The gentle touch and the Using the principles of thoughts are also banished. alternated and combined aromatherapy, the Pro-Sleep Sounds merge with the use of two extremely soft Massage stimulates the limbic slowness of movements, brushes stimulate special system with both oil and creating a reconciling and nerve fibres called C fibres massage cream. A Tranquillity protective atmosphere.” that have been recently soundtrack, specifically The massage draws identified for conveying a created for the ritual, provides inspiration from ayurvedic pleasant sensation to the a slow, hypnotic rhythm. medicine and Malay massage. brain,” says Aguirre. “They’re “This repetitiveness Kneading movements are only stimulated by gentle, immediately becomes familiar replaced by more gentle warm caresses, and thus to our brain and enables the touches and geometrical deliver a pleasant emotional mind to disconnect, since techniques, mainly with signal to the brain.” Dr Aguirre says Pro-Sleep draws there is nothing new to overlapping hands. Wide Spa-kit keywords: on ayurvedic and Malay massage process and disturb it,” Dr movements are created with Comfort Zone
Neurologist Dan Cohen designs lounger to relax the brain
he SolTec Lounge, developed pleasant, but random enough that by neurologist Dan Cohen, the brain stops trying to make Tuses synchronised sound and sense of it and relaxes instead. vibration to produce a state of Typical sessions are 25 or relaxation by causing the areas 50 minutes and can be done of the brain responsible for on their own, or before deep maintaining stress to be inhibited. tissue or alignment therapies for “Sometimes, we’re a lot better added relaxation and benefit. off when we can turn off our During initial sessions, the brain,” says Dr Cohen. “The brain company says most people drift is the seat of the ego, not the soul, between wakefulness and a and it is the major – if not sole – very relaxed state of drowsiness, contributor to stress in our lives.” but are able to quickly resume The chair, with its one-piece normal activities afterwards. seat, puts clients in a zero-gravity Later sessions are said to create position and features an amplifier The chair uses greater levels of awareness and and transducers that vibrate. synchronised sound and deep physical, emotional and It uses layered music with vibration says Cohen mental relaxation as the brain multiple soundtracks playing gets used to the experience. simultaneously – designed to be Spa-kit keyword: SolTec
102 spabusiness.com issue 4 2016 ©CYBERTREK 2016 http://www.spabusiness.com ESPA PROMOTION
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ESPA’s new three-in-one anti-ageing formula meets the changing skincare needs of today’s beauty consumer, says Suzy Blackley
ur new Tri-Active™ Advanced Instant Facial “O is designed for women looking to address the early and developing signs of ageing, but who aren’t yet experiencing the more specific skincare needs that arrive later in life,” says Suzy Blackley, senior brand manager for natural skincare brand ESPA International. She describes Instant Facial as a “seriously potent, multi-action formula”. A first of its kind in the UK, Blackley says the new formula is it combines a super-charged facial like ‘a super-charged serum’ while still feeling ‘incredibly light’ serum, treatment oil and essence – ultimately delivering a triple-action result – providing short, medium “Following much research and long-term age-defying results and feedback through our while helping customers achieve ESPA therapist network, a great a much-desired post-facial glow. deal of consideration went into Blackley says: “Facial oils can be a Instant Facial to make it an polarising area for some customers. incredibly lightweight formula. They offer so many important “We’ve encapsulated a blend benefits for the skin, even more so of oils, including jojoba, evening as it ages, which some customers primrose and avocado, that disperse are very familiar with, yet others on the skin – leaving it light and tend to be wary of as they think oils luminous on the surface, while also will feel too heavy on their skin. penetrating deeper. Combined with natural plant extracts and the skin’s antioxidant capacity so marine actives, the formula offers that it can better protect itself.” exceptional age-defying results, The formula also contains compared with a serum alone.” hyaluronic acid, vitamin C, Instant Facial includes a number olive extract, bentonite clay, of “UK firsts” in terms of ingredients, green algae and winged kelp says Blackley. The product contains to make it one of ESPA’s most white truffle extract, which is said powerful formulas to date. to enhance elasticity, minimise She concludes: “The ESPA range the appearance of fine lines is totally prescriptive. Our expert and boost the skin’s moisture therapists are all highly trained to content; and also macroalgae cell carry out a detailed SkinVision™ extract – an antioxidant that helps analysis with all spa customers. to improve the skin’s natural ability A personalised combination of to protect itself from ageing. products are then selected for the “Instant Facial effectively helps the treatment to meet the client’s needs. skin to help itself,” adds Blackley. “It “Instant Facial gives our therapists delivers that instant skin brightening another highly effective tool to and smoothing effect that all our offer their clients, and particularly customers desire, but then goes those experiencing early or Instant Facial is one of ESPA’s most to work on their problem areas developing signs of skin ageing.” potent skincare formulas to date while at the same time stimulating Spa-kit keyword: ESPA
©CYBERTREK 2016 spabusiness.com issue 4 2016 103 http://www.spabusiness.com For more information, or to contact any of these SPA-KIT.NET companies, visit spa-kit.net and type in the keyword
Towels and throws enhance Comphy’s offering says Mia Richardson
pa linen supplier Comphy has launched a selection of Stowels that include organic, cotton and bamboo, in addition to blankets for professional spa use. “It’s a big year for Comphy with all of our product releases and we couldn’t be more excited to be able to offer our clients a full range that will meet all of their linen needs,” says Mia Richardson, founder and CEO. “Whether it’s sheets, towels or beautiful knits for guest areas, our new lines offer the same famous The soft, thick, lush Comphy softness we’re known for Richardson says Comphy can knits are available in and come in a wide selection of now meet all spa linen needs a variety of neutral sizes, colours, designs and fabrics.” colours and sizes Comphy’s new towel lines include the superior quality Bamboo, highly resistant Bubble Cable Throws absorbent Essential, eco-friendly and Damask Blankets are for cotton Simply Organic, dual- indoor or outdoor use and are textured Serenity, and premium available in a variety of neutral cotton Opulent, as well as salon, colours and patterns. The fabric is make-up and fitness towels. warm but lightweight, as well as Comphy has also debuted a anti-microbial, anti-bacterial, stain- luxury range of soft, thick, lush resistant, and has been designed knits for spa treatment rooms to not lose shape, pill or shrink. and relaxation areas. The UV Spa-kit.net keyword: Comphy
Christian Mas reveals Sothys biggest launch of 2016
La Crème 128 is only s part of its 70th anniversary, unique for its packaging, a salons. Mas adds: “We hope it available in premium Sothys reveals a significant Bernardaud porcelain jar – which will make them [the facilities] Sothys spas says Mas Anew product – La Crème tells a story of French refinement stand out... This treatment is 128 Secrets de Sothys premium and lifestyle – and of course state of the art, our premium cream – supported by a 2.5 hour, by its results on the skin.” signature, with instant results 11-stage face and body treatment. La Crème 128 is only available in terms of anti ageing.” The cream is formulated in Sothys premium spas and Spa-kit.net keyword: SothysO with stem cells from a specially developed Bernard Mas Sothys Rose and porcelain flower oil, with packaging by French porcelain house, Bernardaud. Sothys CEO Christian Mas says: “When my father [chair of Sothys] turned 70 we offered him a specially designed rose bearing his name to be planted in the Sothys botanical garden. He brought this rose to the lab, which extracted the stem cells. “So by its formula and actives this cream is unique. It is also It uses stem cells from a Sothys branded rose and packaging is by Bernardaud
104 spabusiness.com issue 4 2016 ©CYBERTREK 2016 http://www.spabusiness.com spa business directory
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Making art can reduce stress-related hormones according to new US study. Jane Kitchen finds out more
perators such as Morgans DRAGON IMAGES/SHUTTERSTOCK and Miraval which offer mindfulness colouring Osessions and art therapy could be doing more than just helping guests to unleash their inner creativity. A new study by Drexel University, USA, has found that whether you’re a Van Gogh in the making or a stick-figure sketcher, making art significantly reduces stress-related hormones in your body. Although researchers believed that those who had past experience in creating art might have an advantage, their study found stress-reducing benefits across the board. “It was surprising and it also wasn’t,” says Girija Kaimal, assistant professor of creative arts therapies. “It wasn’t surprising because that’s the core idea in art therapy: everyone is creative and can be expressive in the visual arts when working in a supportive setting. That said, I did expect that perhaps the effects would be stronger for those with prior experience.” Seventy-five per cent of participants had lower cortisol levels thanks to art therapy
Freestyle art art experience as “limited”. Levels of the Written testimonies of their experiences For the study 39 adults, aged 18 to 59, stress hormone cortisol were recorded via afterward revealed how the participants participated in 45 minutes of art-making a saliva sample before and afterwards. felt about the creating art. “It was very and just under half of them described their Materials available to the ‘artists’ relaxing,” one wrote. “After about five included markers and paper, modelling minutes, I felt less anxious. I was able to clay and collage accessories. As it was a obsess less about things that I had not freestyle session, no directions were given done or need[ed] to get done. Doing art as to what materials to use and participants allowed me to put things into perspective.” could create anything they desired. An art It was revealed that the younger study After about five therapist was on hand to help if requested. participants had the lowest levels of cortisol. As a result, Kaimal suggested minutes, I felt less Cortisol reduction that they may find using art as a form of anxious… Doing art The results of the study, published in the de-stressing to be particularly effective. Q journal Art Therapy*, showed that cortisol allowed me to put levels went down in 75 per cent of the participants during their 45 minutes of Jane Kitchen is the things into perspective Spa Business making art. And while there was some news editor of and Spa Opportunities variation in how much cortisol levels Tel: +44 1462 471929 lowered, there was no correlation between Email: janekitchen@ past art experiences and lower levels. spabusiness.com
Kaimal, G et al. Reduction of Cortisol Levels and Participants’ Responses Following Art Making. Art Therapy. May 2016
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