ANNUAL REPORT 2015 Strengthening non-profits Building community This past year has been one of reflection and transformation for Volunteer Mission - reflecting on and transforming how we serve our members, volunteers and Ottawa’s non-profit community. Volunteer Ottawa builds community We went back to fundamentals. We reaffirmed our mission and vision. We confirmed how we want to operate as an organization through the development by strengthening of clear operating principles focusing on partnerships and collaboration. the not-for-profit MESSAGE We considered new ways in which we could better support our members. sector FROM We identified our core program areas and developed business cases and revenue generation models. Recognizing that if we are to thrive as an THE CHAIR organization, it cannot be “business as usual”, we looked at new ways of doing things focusing on social enterprise and entrepreneurism. Vision Looking back on the past year We deliberated on Volunteer Ottawa’s role with and among non-profits, with Our vision is an the corporate sector and with government. And, we investigated approaches to increasing VO’s ability to offer more programs and services of value to inclusive, engaged non-profits. and empowered As a result, we have begun to build a strong foundation for Volunteer community realized Ottawa’s future. A foundation that is rooted in our mission to build community through a strong by strengthening non-profits – through a focus on building expertise, non-profit sector fostering collaboration and promoting volunteerism. At the core of our new vision is a recognition that VO can and should be a leader in community building by providing the training and educational resources needed by non-profit organizations, developing partnerships between the non-profit sector, corporations and government, as well as promoting and supporting volunteerism. Throughout our year of reassessment we continued to provide a full range of programs and services to our members and to support, promote and recognize the central role volunteerism plays in our community. We further developed our links within the community and are now poised for the changes ahead. The reason for the success of any organization lies in its people. VO is both staff and volunteer driven. We want to express our deepest gratitude to our Board of Directors, our various Committees, our dedicated staff and to our own 200 volunteers who support VO. Thank you also to our members across the city – the benefits non-profits like yours bring to our city is immeasurable.

Dobrila Rancic Moogk Chair

2 As I look back on my first year as Executive Director of Volunteer Ottawa, I see an organization that has a clear vision of its role in the Ottawa community BOARD OF and willing to take risks by exploring new ways of achieving that vision through expansion of its services and support for the non-profit sector. DIRECTORS 2016 will be a year of implementation. We will be introducing some significant Executive changes and launching initiatives key to VO’s success and the success MESSAGE of our members and volunteers. Next year will see the launch of a new, Dobrila Rancic Moogk FROM THE comprehensive suite of member benefits, and the introduction of a graduated Chair fee formula based on member organizations’ annual budgets. Margo Nelson Vice-Chair EXECUTIVE We will be expanding our training and professional development program, including the addition of a Volunteer Management Certificate Program, and Adam Day DIRECTOR Treasurer developing valuable new resources. VO’s volunteer pool will be enhanced to Darryl Bilodeau enable members to more easily select and recruit volunteers and to provide Corporate Secretary Looking to volunteers with additional support. VO will respond to the growing demand Joseph Griffiths the future for programs that focus on employer supported volunteerism through VO Corporate Secretary* Connect. And, we will be launching a new website with enhanced content, Claudia Newman member services and a comprehensive Knowledge Centre. Past Chair* These and other initiatives, combined with collaborative ventures which aim to establish connections among all the key players in our community – Directors non-profits, government, corporations and members of the community – will ensure that Volunteer Ottawa continues to grow and succeed, continues Nancy Averill to serve its members well, and continues to build community. Diane Ayre* Change is not easy and it will take time but with a clear idea of where we Heather Badenoch want to go and benchmarks to guide our way, I am confident we will be Nancy Beerkens successful. Much of this success will be due to the ongoing dedicated work Nicole Belanger of the VO Board of Directors and the energetic professional staff committed Barbara Blevis to supporting the non-profit sector and ensuring it has the services it needs Alyx Holland to be successful in meeting the needs of our community. Stanley Janas* David King Marty Landry Gavin Lumsden* Sharon McIntyre* Claudia Newman Marie Eveline, CAE Executive Director Paul Sauve Claudia von Zweck *Resigned

3 Jim Durrell receives VOscar for Lifetime Achieve- ment from Lawrence Greenspon Operating Volunteer Recruitment and Matching Over 6,000 volunteers applied for over 650 volunteer opportunity postings Principles by VO this year. Opportunities ranged from providing Arabic-speaking interpreters to help Syrian refugees at Bruyère Continuing Care’s family Volunteer Ottawa medicine clinic, to dressing up in period costumes at the Museum, operates by enabling PROMOTING to accompanying kids affected by cancer as they enjoy recreational activities and promoting a culture VOLUNTEERISM at Camp Quality. of intra- and cross- VO continues to be recognized as the one-stop hub for matching non-profit sector collaboration. needs with volunteer expertise. Members have access to a database of VO’s volunteer VO uses a community hundreds of volunteers. As part of VO’s planned new initiatives for next year, we recruitment and impact approach will be rebuilding our volunteer pool to expand on and improve the information matching services provided to members. Volunteer opportunities are published in the Volunteer which involves making ensure that non-profits Roundup column in the Ottawa Citizen. And, members have the opportunity to connections among in Ottawa have the meet face to face with potential volunteers at VO’s annual Rendez-Vous. all the key players skilled volunteers they This year’s Rendez-Vous was held April 15th at . Over eighty (non-profit sector, need, and volunteers people seeking volunteer opportunities met with forty different organizations. government, private find the opportunities Also in attendance was Mayor Jim Watson and a number of City Councillors. sector and the members In addition to meeting potential volunteers, members connected with other they are seeking. of the community). non-profits and had the opportunity to talk about the important work they do in the community. POSTED Volunteer Recognition VOLUNTEER The VOscars is a highlight of the year for the city’s volunteer and non-profit OPPORTUNITIES community. Held on October 8th at Ottawa City Hall, the event was hosted by Derick Fage from Rogers TV. This year VO recognized Jim Durrell with the Lifetime Achievement Award for his dedication to improving the lives of people in the Ottawa community. Another fifteen outstanding volunteers were recognized across six categories, including the Mayor’s Award for Volunteer 653 Spirit, Best Support to Youth Award and Best Volunteer in a Leading Role. Encouraging Volunteerism

VO encourages volunteerism in the city through two specific programs – the Volunteering 101 workshop and our Speakers Bureau. Geared towards those volunteering for strategic purposes, VO’s workshop Volunteering 101 discusses volunteering as a tool for skill, experience and 6015 network development. In 2015 the presentation was updated and held five VOLUNTEERS times engaging over 300 people. APPLIED There are 19 speakers in VO’s Volunteer Speakers Bureau – all who are available to speak to groups about the benefits and merits of volunteerism. Responding to both speaking engagements and community booth requests across the region, speakers attended 16 events and spoke to a combined audience of close to 800 people. 4 Launch of the DiverseCity on Board (DoB) program at City Hall April 2015. (Dobrila Rancic Moogk, Chair, VO, Mayor Jim Watson, Cathy Winter, Ulyana Osorio, Coordinator, DoB, Marie Eveline, Executive Director, VO) Education and Training VO In 2015, over 300 people in the non-profit sector benefitted from VO training. SECRETARIAT Twenty-six workshops were held, including: ° Conflict Resolution for NPOs Marie Eveline BUILDING ° Social Media Training for NPOs Executive Director ° Media Training for NPOs Paula Coons EXPERTISE ° Communications Planning DIRECTOR OF Operations ° Police Record Checks Jan Ditchfield Change Leadership Marketing & Outreach Volunteer Ottawa ° Manager ° WordPress offers a wide range Fundraising Laura Allardyce ° 362 Communications Coordinator of workshops and Project Management INDIVIDUALS ° TRAINED Ulyana Osorio training sessions ° Strategic Planning Volunteer Screening Manager, designed specifically ° DiverseCity on Board to meet the needs of ° Board 101 & 201 & 301 3 Rs of Volunteer Management Eric Shirley non-profits and ensure ° Community Engagement that Board members, In the next year VO will be significantly expanding its training and Coordinator staff and volunteers professional development program, including the addition of a Volunteer Shelley Ann Morris Management Certificate Program. Champion, Member and have the expertise Volunteer Services and knowledge to VO would like to thank the following workshop instructors who generously Sabiha Khazal successfully serve volunteered their time and expertise in 2015: Edwin Greenfield, Heather Community Engagement Badenoch, Lisa Kelleher, Cindy Ibrahim, Maryse Lepage, Osamu Wakabayashi, Program Assistant their clients. Patricia Shapiro, Paula Speevak Sladowski, Rose Anne Leonard, Paul Astell, Tiyahna Ridley-Padmore Cliff Thornton, Karen Wilson, Dawn Bailey. Youth Outreach Coordinator DiverseCity onBoard Like other cities “ across the Volunteer Ottawa, in partnership with Global Diversity Exchange at Ryerson world, Ottawa University and with funding from the Trillium Foundation, is proud is becoming to be part of an important initiative that seeks to increase diversity on the boards of non-profit and other public agencies across Canada. Like other increasingly cities across the world, Ottawa is becoming increasingly diverse. Leadership diverse. in non-profits that serve the community however, is often not. Leadership in VO’s DiverseCity onBoard program connects qualified, pre-screened non-profits candidates from visible minorities and under-represented communities to that serve the volunteer board and committee positions in Ottawa. It provides training in community governance through online learning supplemented by in-person discussions however, is and events. Connections are made through a searchable database that often not.” matches qualified diverse individuals with board opportunities. The Program was officially launched at Ottawa City Hall on April 15th. Since the launch, candidates have been placed on Boards in organizations such as the Canadian Mental Health Association Ottawa, Pinecrest-Queensway Community Health Center, Y’s Owl Maclure Cooperative Centre Inc, and Ottawa Administrators of Volunteer Resources. 5 Harris Computers employees at Rideau Valley Wildlife Sanctuary VO Connect – Employer Supported Volunteerism Employer supported volunteerism is on the rise and VO is the “go to” …Volunteer organization for corporations and government departments that want to “Ottawa was support non-profits and charities. instrumental in our Employee supported volunteerism is a way in which corporations fulfill their recruitment strategy. FOSTERING social responsibility mandates. Initiatives like these have been known to We recruited 55 new COLLABORATION improve company image, contribute to networking and skills development, volunteers for the boost employee morale, build social awareness and an understanding of the community, and contribute to team building. summer (across our VO programs 3 museums). Of that and networking This year there were twelve VO Connect projects that involved over 200 employees and ranged from food preparation for the Ottawa Mission, number, 32 indicated opportunities facilitate to building wildlife enclosures for the Rideau Valley Wildlife Sanctuary, they heard about links between the to cleaning and painting for the Children’s Aid Society. our opportunities non-profit, private and through VO... simply government sectors Community Engagement amazing!” and among non- 2015 saw considerable outreach activities targeted at promoting volunteerism profit organizations, in our community; facilitating the participation of a wide variety of groups Cédric St-Amour, to address common in volunteerism; and, educating organizations about the benefits of diverse Coordinator, Volunteer volunteer recruitment. Services, Canada interests. Science and Technology In its second year, VO’s Community Engagement Program supports culturally Museums Corporation and linguistically diverse populations, people with disabilities, youth and seniors in their search for meaningful volunteer opportunities. With the support of the Ontario Trillium Foundation, the program strives to increase the knowledge and awareness of volunteerism among these groups; increase the number of these volunteers applying for opportunities; and, enhance their experience and civic engagement. This year VO developed four workshops to support these objectives – focussing on new Canadians, people with disabilities, seniors and youth. A Community Engagement Program team was struck that meets monthly to discuss ways to engage with these four groups. We partnered with the Shepherds of Good Hope to bring a volunteering experience to residents of a local seniors’ home, and presentations were made to over 2,000 people at 30 separate events. 2242 INDIVIDUALS ENGAGED IN COMMUNITY

6 ChangeTheWorld ChangeTheWorld VO ChangeTheWorld aims to build stronger communities by partnering youth “ 2015 inspired ages 14-18 with local non-profit organizations. It is a provincial campaign VOLUNTEERS youth to enjoy delivered in partnership with the Government of Ontario and the Ontario volunteering, Volunteer Centre Network (OVCN). 2015 marked the 8th year that Volunteer Our volunteers develop new Ottawa participated in ChangeTheWorld. shine – without them skills and This year the challenge ran for six weeks – April 12 to May 24. VO would not be broaden their Youth created their own events and participated in events able to provide the awareness of being held during the campaign. By the close of the services we do to the community campaign, over 3,400 students in Ottawa had Ottawa community. contributed close to 21,000 volunteer hours at YOUTH They support us service 48 events like the Tim Hortons Cleaning the organizations.” Capital and a student led initiative at Cairine VOLUNTEERS on our Board and Wilson High school where students raised Committees, in money for cancer research. administration, education, events 3400 and so much more. In 2015, over 200 volunteers supported Volunteer Ottawa. 21000 YOUTH HOURS CONTRIBUTED

7 At December 31, 2015, VO had 248 members.

Member organizations range from small grassroots non-profits to large institutions that have been part of the Ottawa community for decades. VO prides itself on its member services. In 2015, we held 140 individual consultations with member organizations, providing advice on volunteer MEMBERSHIP postings and how to find the right volunteers. & MEMBER Members enjoy a wide range of benefits and programs associated with volunteer recruitment, educational programs and resources, networking and SERVICES visibility. Membership Benefits include: ° Posting of volunteer needs at www.volunteerottawa.ca ° Access to VO pool of volunteers ° Meeting one-on-one with potential volunteers at annual Rendez-Vous ° Connecting with volunteers through Virtual Volunteer Fairs ° Significant discounts on all workshops ° Customized workshops designed for member organizations ° Exclusive access to Members Only Knowledge Centre TWITTER ° Free subscription to Canadian Journal of Volunteer Resource Management POSTINGS ° Opportunity to connect with Ottawa corporations through VO Connect ° Make the Most of your Membership webinars ° VO speakers bureau 5523 ° Subscription to monthly newsletter

TWITTER FOLLOWERS LIKES ON FACEBOOK WEBSITE 11506 VISITS 87482 3351

8 REVENUE EXPENSES

STATEMENT

OF REVENUE United Way Salaries and Allocation 37% Benefits 72% & EXPENSES Corporate Sponsorships Miscellaneous 11% As at & Program Funding 40% Occupancy 9% December 31, 2015 Core Grants, Donations Professional Fees 8% and Fundraising 10% Memberships, Tuition and Training 12% Miscellaneous 1%

REVENUE 2015 2014 United Way Allocation $ 183,161.00 $ 214,185.00 Corporate Sponsorships & Program Funding $ 196,825.00 $ 122,299.00 Core Grants, Donations and Fundraising $ 48,640.00 $ 87,526.00 Memberships, Tuition and Training $ 59,011.00 $ 64,989.00 Miscellaneous $ 4,518.00 $ 4,496.00 $ 492,155.00 $ 493,495.00 EXPENSES Salaries and Benefits $ 333,175.00 $ 341,848.00 Miscellaneous $ 51,303.00 $ 57,843.00 Occupancy $ 41,274.00 $ 47,700.00 Professional Fees $ 35,999.00 $ 38,023.00 $ 461,751.00 $ 485,414.00

EXCESS OF REVENUE OVER EXPENSES $ 30,404.00 $ 8,081.00

9 THANK YOU FUNDERS

10 In 2015, Volunteer Ottawa received support from many generous donors including the following individuals, organizations, associations and government ministries.

Absolute Comedy Ginsberg Gluzman Fage & Levitz Patricia Shapiro THANK YOU Adam Day LLP Paul Robillard Alterna Savings GMCR Canada Holding Inc. Paula Coons COMMUNITY Amphibus Lady Dive Tours Department of Finances PCL Constructors Angela Begin Harris Utilities Canada Inc. – VOscars SUPPORTERS Anne Boucher Harry P. Ward Foundation Pearls4Girls Arthur Murray Dance Studios Haunted Walks of Ottawa Rainbow Foods Associated Dental Care HMV RBC Wealth Management, A & W Host India Estate & Trust Services Barbara Blevis Howard Whittaker SAP Canada Bridgehead Hummingbird Medi Spa Saunders Farm Brookstreet Hotel Hydro Ottawa – VOscars Senators Foundation Business Development Bank Jerome Photographer Seniors Affairs of Canada Kaleidoscope Kids’ Books Shenkman Arts Center Carole Green Kathy Magee Starbucks Canadian Agriculture Museum Kelly Elizabeth Lister St. Patrick’s Home Canadian Aviation & Space Lady Dive Tours Stephen Mason Museum Lafleche Park Tamarack Race Weekend Canadian War Museum Lee-Ann Scott & Mark Sutcliffe Claudia von Zweck Marc Jolicoeur The Body Shop (St. Laurent) Centre de services à la famille Margo Nelson Timothy’s Centrepointe Theatre Marty Landry Top of the World Claudia Newman Mathew Currah Ulyana Osorio Claudia von Zweck Metcalfe Golf Club United Way Ottawa Cobie Miller Micheal Giguere Vanier Community Service Coconut Lagoon Indian Ministry of Citizenship and Centre Restaurant Immigration Vertical Reality Rock Commando Paintball Mrs. Tiggy Winkle’s Climbing Gym Community Foundation Nancy Averill Virginia O’Halloran Coyote Rock Climbing Gym Nancy Beerkens Y’s Owl McClure David Aplin Group – VOscars National Arts Center David King National Gallery of Canada David W. Scott Nicole Belanger Diefenbaker Museum Ontario Trillium Foundation Dobrila Rancic Moogk Osgoode Medieval Festival Evangeline Moskos Ottawa Symphony Orchestra Fraser Café Restaurant Fred Astaire Dance Studios

11 363 Coventry Road Ottawa, Ontario K1K 2C5 613-736-5270 F: 613-736-5262 volunteerottawa.ca [email protected]