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Annual Report of the Pennsylvania Office of Consumer Advocate Fiscal Year 2007-2008

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Annual Report of the Pennsylvania Office of Consumer Advocate Fiscal Year 2007-2008 Annual Report of the Pennsylvania Office of Consumer Advocate Fiscal Year 2007-2008 Sonny Popowsky Consumer Advocate 555 Walnut Street 5th Floor, Forum Place Harrisburg, PA 17101-1923 (717) 783-5048 Office (717) 783-7152 Fax 800-684-6560 (PA Consumers Only) E-mail Address: [email protected] Internet: www.oca.state.pa.us Issued: November, 2008 104229 Office of Consumer Advocate Annual Report for Fiscal Year 2007-2008 Page i __________________________________________________________________________________________________ TABLE OF CONTENTS INTRODUCTION ............................................................................................................ 1 ELECTRIC ..................................................................................................................... 4 Pennsylvania ...................................................................................................... 4 Duquesne Light Company ........................................................................... 4 FirstEnergy Companies ............................................................................... 4 Metropolitan Edison Company, Pennsylvania Electric Company, Pennsylvania Power Company ................................................................. 4 PECO Energy Company ............................................................................... 9 Pike County Light & Power Company ....................................................... 10 PPL Electric ................................................................................................. 12 West Penn Power Company ...................................................................... 13 Citizens’ Electric and Wellsboro Electric ................................................. 15 UGI Electric Company ................................................................................ 17 Other Energy Activities .............................................................................. 17 Harrisburg Steam Works ............................................................................ 17 Policy Cases ............................................................................................... 17 Federal .............................................................................................................. 20 FERC Electric Cases .................................................................................. 20 PJM .............................................................................................................. 25 NATURAL GAS ........................................................................................................... 27 Pennsylvania .................................................................................................... 27 Columbia Gas Company ............................................................................ 27 Office of Consumer Advocate Annual Report for Fiscal Year 2007-2008 Page ii __________________________________________________________________________________________________ Equitable Gas Company ............................................................................ 27 National Fuel Gas Distribution .................................................................. 28 PECO Gas Company ................................................................................. 29 Philadelphia Gas Works ............................................................................. 29 PPL Gas Company ..................................................................................... 30 UGI Gas Company and UGI Penn Natural Gas Company ....................... 31 Pike County Light and Power Company – Gas Division ......................... 31 Purchased Gas Cost Proceedings ............................................................ 31 Miscellaneous Gas Cases and Issues ...................................................... 33 Federal .............................................................................................................. 34 FERC Gas Cases ........................................................................................ 34 TELECOMMUNICATIONS .......................................................................................... 35 Pennsylvania .................................................................................................... 35 Merger Proceedings ................................................................................... 35 Access Charge Proceedings ..................................................................... 37 Chapter 30 (Act 183) Related Proceedings .............................................. 39 Additional Telecom Cases ......................................................................... 42 Rulemakings ............................................................................................... 44 State Legislative Activity ........................................................................... 47 Federal .............................................................................................................. 47 FCC Proceedings ....................................................................................... 47 WATER AND WASTEWATER .................................................................................... 52 Base Rate Proceedings ............................................................................. 52 Applications, Petitions, and Investigations ............................................. 66 Office of Consumer Advocate Annual Report for Fiscal Year 2007-2008 Page iii __________________________________________________________________________________________________ CONSUMER COMPLAINT PROCEEDINGS ............................................................... 72 Introduction ................................................................................................. 72 Telephone – Service Quality, Improper Billing, and Extended Area Service Cases ....................................................................................... 72 Water and Wastewater Cases – Service Quality and Main Extension Cases ...................................................................................................... 73 Electric ......................................................................................................... 77 Gas ............................................................................................................... 78 CONSUMER AND LEGISLATIVE OUTREACH .......................................................... 79 Testimony, Presentations, and Speaking Engagements ........................ 79 OCA CALL CENTER ................................................................................................... 87 SERVICE TO PENNSYLVANIA AND THE NATION ................................................... 91 Participation in NASUCA and in Other Consumer Interest Organizations .......................................................................................... 91 OCA STAFF ................................................................................................................. 93 Office of Consumer Advocate Annual Report for Fiscal Year 2007-2008 Page 1 __________________________________________________________________________________________________ INTRODUCTION The Office of Consumer Advocate (OCA) has served Pennsylvania utility consumers since its establishment by the General Assembly in 1976. The OCA represents Pennsylvania utility consumers in matters before the Pennsylvania Public Utility Commission (PUC) and other state and federal agencies and courts. The OCA also represents the interests of Pennsylvania consumers in non-governmental organizations, such as the PJM Interconnection. The OCA also seeks to protect and educate consumers during the transition from a fully regulated to a more competitive utility industry. The OCA is a statutorily independent office, administratively included within the Office of Attorney General. On June 29, 1990, the Senate of Pennsylvania confirmed the appointment of Sonny Popowsky as Consumer Advocate, and he has continued to serve in the position since that time. The OCA's current employee complement consists of 35 persons, including the Consumer Advocate, 15 attorneys, and 19 other professional, administrative and clerical personnel. Utility rates and service remain issues of paramount concern to Pennsylvania consumers and their elected representatives in Harrisburg. The potential for increased electric rates are a matter of particular concern as Pennsylvania nears the end of long term rate caps that were implemented after the restructuring of our electric utilities. Consumers are also concerned about high and volatile rates for natural gas, which is the source of heating for the majority of Pennsylvania homes. In telecommunications, some areas of Pennsylvania still lack high speed Internet service, while other consumers have difficulty in affording even the most basic telephone service without assistance. Water rates have increased persistently across Pennsylvania in response to the greater costs incurred by water utilities in providing safe and adequate service for all household purposes. Faced with these concerns, Pennsylvania utility consumers require professional and competent advocacy that they could not afford to support on an individual basis. The OCA provides vigorous professional representation for Pennsylvania utility consumers before both state and federal regulatory agencies and courts. The OCA participates
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