SERVICE INFORMATION for PEOPLE in the WEST METRO AREA of MELBOURNE CHANGES in RESPONSE to COVID 19 – UPDATED 10 March 2021

SERVICE INFORMATION FOR PEOPLE IN THE WEST METRO AREA OF MELBOURNE CHANGES IN RESPONSE TO COVID 19 – UPDATED 10 March 2021 HOMELESSNESS ACCESS POINT FOR BRIMBANK MELTON HOMELESSNESS ACCESS POINT FOR WESTERN MELBOURNE The Salvation Army (formerly SASHS) UNISON HOUSING 6/147 Harvester Rd Moonee Valley, Maribyrnong, Hobsons Bay, Wyndham & north and western parts Sunshine 3020 City of Melbourne Phone: 9312 5424 122 Victoria St, Seddon Phone 9689 2777 OR Opening Hours: Monday – Friday 9am – 5pm Level 1/1 – 13 Watton St, Werribee Phone 9216 0300 After hours response – Phone 1800 825 955 Opening Hours: Monday - Friday 9am – 5pm PHONE APPOINTMENTS ONLY – OFFICE CLOSED – NO DROP IN Contact via email also available [email protected] or CALL TO MAKE A PHONE APPOINTMENT iap@[email protected] After hours response – Phone 1800 825 955 PHONE APPOINTMENTS ONLY – OFFICE CLOSED - NO DROP IN CALL TO MAKE A PHONE APPOINTMENT

HOUSING ADVICE AND ASSISTANCE Information for current public housing tenants, potential social housing tenants and anyone wanting to know about housing in Victoria. https://www.housing.vic.gov.au/

Applying for bond assistance Wherever possible please apply for bond assistance through the DHHs online service. https://www.housing.vic.gov.au/apply-rentassist-bond-loan

Information and support for people renting private accommodation Tenants Union Victoria has a range of information and an email support service for people wanting to know more about their rights and responsibilities when renting privately https://www.tenantsvic.org.au/ https://www.tenantsvic.org.au/advice/coronavirus-covid-19/

West Justice provides free legal help to people in the western suburbs of Melbourne. They can assist with a range of everyday legal issues including tenancy. https://www.westjustice.org.au/

FAMILY VIOLENCE RESOURCES Link to the Western Integrated Family Violence Committee website central repository for all current family violence COVID-19 resources: https://www.wifvc.org.au/statewide-family-violence-news 1

OFFICIAL

EMERGENCY RELIEF – MANDATORY SELF ISOLATION Agency Support Hours Address Contact Information UPDATED SERVICE Available Victorian Food Packages NA NA 1800 675 398 For people who are in Came into operation Government and mandatory self-isolation due from 23 March 2020. Personal Care dhhs.vic.gov.au/coronavirus to Coronavirus. Available to packages all Victorians who have little or no food and no family or friends to support them. Delivered to door. EMERGENCY RELIEF – GENERAL

Centrelink https://www.servicesaustralia.gov.au/individuals/help-emergency Lots of online resources, especially for existing Centrelink customers. Crisis payments phone line 132 850 (special conditions apply explained online) https://www.servicesaustralia.gov.au/individuals/services/centrelink/crisis-payment/who-can-get-it ) CIS Vic (03) 9672 2099 Melbourne https://www.cisvic.org.au/getting-help/financial-hardship Directory of CISVic member agencies across Victoria that may help (there is a search by postcode too): https://www.cisvic.org.au/getting-help/directory-list [CISVic Community Information and Support Victoria – peak body representing local community information and support services – formerly citizens Advice Bureau]

Vinnies Welfare Assistance Line is 1800 305 330 (Monday–Friday 10:00am to 3:00pm) https://www.vinnies.org.au/page/News/VIC_News/COVID-19_-_Vinnies_Victoria/ Soup buses have been suspended, but individual need is assessed over the phone

Australian Multicultural Services. Ph 9689 9170 Providing food, petrol vouchers and assistance with bills to anyone living in the west region of Melbourne. Service available Mondays only 9am- 5pm. Call Daniella for assistance.

Council of Single Mothers and their Children. Ph Support Line: 9654 0622 or 1300 552 511 (outside of Melbourne). A state-wide telephone support, information and referral service for single mothers and service providers. Monday to Friday, 9.30am to 3pm with clients able to self-refer. Please leave a message to receive a return call or email [email protected] Also providing limited emergency relief for food and housing for suburbs within the municipalities of Brimbank, Maribyrnong, Melton and Wyndham. Documentation is provided electronically or via text to a mobile number. ER assistance is provided via direct deposit or food voucher.

Extreme Hardship Support Program 2

OFFICIAL Red Cross, Brotherhood of St Laurence and the Department of Health and Human Services have implemented the Extreme Hardship Support Program to provide emergency financial assistance to people who are unable to access income support.

To be eligible for this program a person must:

• live in Victoria, and • be unable to access Commonwealth income support (such as JobKeeper or JobSeeker) or the Victorian International Student Emergency Relief Fund, and • have zero or very limited income, savings or community support • be a temporary or provisional visa holder, or an undocumented migrant.

To apply for emergency financial assistance go to www.redcross.org.au/vicrelief. Applicants will need their passport and bank statements showing transactions for the last three months. A dedicated phone line is also available on 1800 855 240. Please speak to someone at Red Cross if you do not have the right visa or bank documents.

The website has information in simplified Chinese, Farsi, Malay, Nepalese, Spanish, Tamil, Urdu and Vietnamese.

FAQs and a fact sheet for community organisations are now available on the DHHS coronavirus website.

This emergency financial assistance complements other Victorian Government hardship supports available to all people living in Victoria, including the $1500 worker support payment, the $300 test isolation payment, the and the rent relief grant.

OFFICIAL EMERGENCY RELIEF – BRIMBANK

Each local Council also offers a range of supports during the restriction period and are developing recovery plans. Find out more about Brimbank City Council here https://www.brimbank.vic.gov.au/

Agency Support Available Hours Address Contact Information UPDATED SERVICE Uniting Lentara Food parcels Thursday – 32 Withers St 9311 5900 For people in 27.01.2021 Fridays Sunshine 3020 Brimbank. Must have 9.30am – 2.30pm a Centrelink or Currently operating Immigration Card Food parcels Wednesday, Thursday, Friday 9am- 2.30 pm No appointment required. Please come to the rear of the building. Uniting Lentara in Food parcels Pick-up on: The Tin Shed 9366 4302 Available to residents 10.09.20 partnership with Tuesdays Neighbourhood of Brimbank five times Service has been suspended until the Tin Shed 10am – 12noon House, a year from either the further notice. Neighbourhood 309A Main Road Sunshine or Tin Shed House East St Albans site in St Albans. In the meantime, please contact The Tin Shed is Westvale Community Centre on 9249 providing food parcels 3665 for any urgent assistance by appointment only on Tuesdays between 10am and 12noon.

25 appointments will be available each Tuesday. Call on Monday to make an appointment for Tuesday collection.

Please leave a message with name and number for a call

OFFICIAL Agency Support Available Hours Address Contact Information UPDATED SERVICE back/appointment to be made

Helping Hands Community Monday – Friday 85 Hampshire Rd Phone Health Care card 28.01.21 Mission Inc. Pantry – access to 10am-3pm – by Sunshine 1300 892 010 for required Currently operating non-perishable, appointment appointment $5 payment required fresh, and frozen which must be set Available to people Clients given pre-packed boxes, rather food, plus by calling 1300 toiletries. number. from any municipality. than choosing groceries, to comply All sessions by with COVIDSafe plan. Clients will appointment receive 1 x box fresh, 1 x box frozen, New clients can attend and 1 x box non-perishable goods. weekly, with most Nappies and other hygiene products being moved to can be supplied upon request at fortnightly after a appointment, subject to availability. period of visits (depending on client’s circumstances).

Anglicare Food vouchers Monday and Holy Apostles Drop in Service – No Primarily available to 02.12.2020 Emergency Relief - Food parcels Thursdays Church 100 appointment required people living in post Currently operating Sunshine Medication 10am – 1pm Anderson Rd codes 3020 and 3021 Now open Mondays and Thursdays Scripts Sunshine 0427 812 517 (includes, Sunshine, Social distancing in place. Brooklyn, Albion, Alternatively call 0427 812 517 during Derrimut, Ardeer service hours or new 1800 966 172.

Will people in need from other suburbs

Anglicare Coles and WWE 1st and 3rd The Martyr 1800 966 172 Primarily available to 02.12.20 Emergency Relief - vouchers Monday of the Anglican Church, people living in post Currently operating St Albans month

OFFICIAL Agency Support Available Hours Address Contact Information UPDATED SERVICE 9.30am – Corner Alexina St codes 3021 or 3023 (St Drop-in service for food parcels has 12.30pm & East Esplanade Albans and Deer Park) reopened and is available at the St Albans church on 1st and 3rd Mondays 9.30am Will support people in – 12.30pm. need from other Call new 1800 966 172 suburbs Anglicare Coles and WWE Wednesdays St Luke’s Anglican 0438 589 630 Primarily available to 02.12.20 Emergency Relief - vouchers 10am – 1pm Church Corner people living in post Currently operating Sydenham Kings Rd & 1800 966 172 codes 3036, 3037 or Bellbird Ave, 3038 (includes Hillside Call 0438 589 630 during service hours Taylors Lakes and Taylors Hill) or new 1800 966 172 3038 Coles & WW E Vouchers Will support people in need from other suburbs Kororoit Creek Community Every 2nd Monday 61A Selwyn St, [email protected] Drop-in and choose 11.02.21 Neighbourhood Pantry 1pm-2pm Sunshine u from what is available Currently operating House 0408 797 776 or 0413 from pantry items. 434 082 (Every 2nd Monday Starting 22nd February 1pm - 2pm)

OFFICIAL Agency Support Available Hours Address Contact Information UPDATED SERVICE Duke Street Food parcels Tuesday 27 Duke St To book an Appointment 16.12.20 Community House Sunshine appointment please required. Closed until further notice 10.00 am – 1.00 email No specific eligibility pm by [email protected] criteria but will give Food “market” self-selection of foods, appointment or phone /text preference to people no appointment needed. 0428 866 014 who live within 5km Available to people living in Brimbank radius. & Maribyrnong. Must provide name, or send a private phone number and postcode on message on The Duke arrival. Street Community Delivery of food parcels to those who House Facebook page: are unable to pick up due to medical https://www.facebook.c concerns living in Braybrook & om/dukestreetcommuni Sunshine. Call or text 0428 866 014 ty before 5pm Monday

Some clothing available. Holy Eucharist Fresh fruit Fridays 10.30am – 1A Oleander 9366 1310 For people in 24.02.21 Parish vegetables, non- 2pm Drive St Albans Brimbank. Must have Currently operating perishable food South 3021 Centrelink or Operating on Fridays for Brimbank Immigration Card residents only. No appointment required. Salvation Army Food hampers Wed to Fri 10- 42 Devonshire Rd 9364 9335 12.01.2021 3pm Sunshine 3020 Leave a message and Currently operating will contact you. Drop-in hamper service still operating Wed to Fri between 10-3pm.

Service also has access to dry and tinned pet food for people requiring support to care for animals

Some capacity to deliver to clients in

the inner west who are unable to self-

collect

OFFICIAL Agency Support Available Hours Address Contact Information UPDATED SERVICE Recommencing from 29.1.21 - Friday 5pm-7pm cooked meal (takeaway) available.

The Salvation Army Food vouchers Monday, 6/147 Harvester 9313 4300 Available to Brimbank 24.02.21 (formerly SASHS Tuesday, Rd Sunshine option 1 – and Footscray, West Support Service Thursday and homelessness support Footscray and Currently operating Friday services Maidstone residents. Call first thing in morning (9am) to Option 2 – food Call to make an make an appointment for a telephone vouchers appointment. assessment. Vouchers are to be collected.

Food parcels can be collected from Salvation Army Church at 42 Devonshire Rd. Sunshine on Thursdays and Fridays between 10.00 am and 3.00 pm.

Northpoint Centre Food parcels Monday 1.30pm Glengala Hotel – 9338 1898 For Brimbank 11.03.2021 (Food relief centre) – 3.30pm 214 Glengala Rd residents. Must show Currently operating (hotel closed) a Centrelink/ Sunshine Immigration Card or Glengala Hotel closed indefinitely. other form of ID People should go to Northpoint Centre 3 Trade Park Dr, Tullamarine.

Providing hampers only – no food selection.

Monday – Thursday 9am – 4pm

Friday 9am – 1pm

Closed public holidays

OFFICIAL Agency Support Available Hours Address Contact Information UPDATED SERVICE Vantage Point Care Pre-packed boxes Contact via email Unit1/16A Keilor Ph: 9844 4465 Operate from multiple 02.12.2020 with pantry items only Park Drive Keilor [email protected] locations around Currently operating as well as meals, East hurch Melbourne No delivery service provided. fresh food and Pick up only every Tuesday between vegetable. Email details - name, 2-2.30pm at Vantage Point Unit 1/16A contact details, family Keilor Park Drive Keilor East size and residential This service is also available to people suburb and someone in Melton, Maribyrnong, Wyndham from organisation will Moonee Valley, Hume and Moreland make contact. municipalities Note: Requests for food parcels must https://www.vantagepo be received before 3pm the Friday of int.church/community the week prior to the Tuesday pick-up date.

Westvale Food hampers, By appointment 45 Kings Rd. St. Ph: 9249-4665 Brimbank Residents 12.01.2021 Community Centre nappies, formula, only Albans email: only Currently operating period packs. [email protected] Available to Brimbank residents only. .gov.au Service is restricted to once every 2-3 weeks unless it is an emergency Non-perishable food only Contact on 9249 4665 to arrange collection time Sydenham Food hampers Level 1, 1 9249 4224 Service is restricted to 12.01.21 Neighbourhood Station Street, once every 2-3 weeks Currently operating House Community Hub Service is restricted to once every 2-3 Building, Taylors weeks unless it is an emergency Non-perishable food only Lakes Contact on 9249 4224 to arrange collection time Delahey Food hampers 80 Copperfield 9249 4900 Service is restricted to 12.01.21 Community Drive, Delahey once every 2-3 weeks Currently operating Centre Service is restricted to once every 2-3 weeks unless it is an emergency Non-perishable food only

OFFICIAL Agency Support Available Hours Address Contact Information UPDATED SERVICE Contact on 9249 4900 to arrange collection time Hunt Club Food hampers 775 Ballarat 9249 4800 Service is restricted to 12.01.21 Community Arts Road, Deer Park once every 2-3 weeks Currently operating Centre Service is restricted to once every 2-3 weeks unless it is an emergency Non-perishable food only Contact on 9249 4800 to arrange collection time West Sunshine Food hampers 25 Kermeen 9249 4555 Service is restricted to 12.01.21 Community Street, West once every 2-3 weeks Currently operating Centre Sunshine Service is restricted to once every 2-3 weeks unless it is an emergency Non-perishable food only Contact on 9249 4555 to arrange collection time The Humble Emergency and Mon- Fri 9:00am - Delivery is Muhamed Elkadi People living in the 11.3.21 Mission essential services 6:00pm. preferred Ph: 0408718559 municipalities of Currently operating relief for however thehumblemission@hot Brimbank or vulnerable Out of hours collection can be mail.com Maribyrnong. persons and assistance can be arranged on an families including arranged for individual basis The Humble Mission is the provision urgent cases a small not-for-profit of meals and food that organisation essentials and Out of hours started in response to parcels, toiletries, deliveries can seeing critical need essential also be arranged among the most clothing, essential disadvantaged in our hygiene products Supports include community for food and blankets. for those with and daily living NDIS packages essentials.

OFFICIAL EMERGENCY RELIEF – HOBSONS BAY

Each local Council also offers a range of supports during the restriction period and are developing recovery plans. Find out more about Hobsons Bay City Council here: https://www.hobsonsbay.vic.gov.au/Home or 99321000 or the language line 99321212

Agency Support Hours Address Contact Eligibility UPDATED SERVICE Available Salvation Food Tuesday, 108 Queen St Call 9398 1750 or email: For people in the 26.2.2021 Army vouchers Wednesday Altona [email protected] Altona, Altona and Thursday Meadows/West and Currently operating Seaholme and other Food hampers and vouchers for community members in 10am – 1pm Western Metro areas. Financial 88784500 head office - Blackburn Office need will continue Tuesday, Wednesday and Thursday, counselling 10am-1pm.

NO FACE-TO-FACE: ONLY APPOINTMENTS. Call 9398 1750, 10am-12pm for assessment and appointments. Pick up at door.

If you cannot get through, leave a message.

Financial counselling referrals can be made by individuals or organisation by phoning 1800 722 363 or email to: [email protected]

Counselling is mostly done over the phone but can make exceptions for very vulnerable clients who need face to face support –

Financial Counsellor works for Wyndham and Hobsons Bay area out of Altona site.

Salvation Army Food Tuesday, 108 Queen St 9398 1954 For people in the 26.2.2021 vouchers Wednesday Altona [email protected] Altona, Altona and 88784500 head office - Blackburn Meadows/West and Currently operating Thursday Office 11

OFFICIAL Financial 10am – Seaholme and other Food hampers and vouchers for community counselling 1pm Western Metro areas. members in need will continue Tuesday, Wednesday and Thursday, 10am-1pm.

NO FACE-TO-FACE: ONLY APPOINTMENTS. Call 9398 1750, 10am-12pm for assessment and appointments. Pick up at door.

If you cannot get through, leave a message.

Financial counselling referrals can be made by individuals or organisation by phoning 1800 722 363 or email to: [email protected]

Counselling is mostly done over the phone but can make exceptions for very vulnerable clients who need face to face support –

Financial Counsellor works for Wyndham and Hobsons Bay area out of Altona site.

Walker Close Food Wednesday Cnr Walker 9318 0521 For people in the 13.1.21 voucher 10am – Close and Altona, Williamstown 1pm Millers Rd areas Currently closed - TBD Altona North Laverton Food Mon, Wed, Laverton 0476 170 589 Must live in 3028 26.2.21 Community parcels Fri Community https://lcis.org.au/ postcode. Community 10am - Currently operating Integrated and Hub 95 – 105 If no answer leave a message and members living in Services (LCIS) vouchers 1pm worker will return your call Hobsons Bay have the Railway Ave option to attend a Face to face service and taking phone calls on Laverton Laverton or 0476 170 589 and email submissions from LCIS Williamstown Williamstown location website. Uniting and request support Church 36 for food, vouchers, or https://lcis.org.au/ crisis assistance. 12

OFFICIAL Electra St Williamstown

Anglicare - Coles & Monday 36 Electra 0458 750 717 For people in Newport 02.12.20 Williamstown WWE and Fridays Street 1800 966 172 or Williamstown. Currently operating Emergency vouchers 10am – Williamstown Now operating from 32 Electra St Relief Centre 1pm Will support people in Williamstown need from other Service Hours - suburbs Monday & Friday 10am - 1.00 pm Foodbank Program available Fridays.

Call 0458 750 717 during service hours or 1800 966 172

Helping Hand Food Tues 11am 119 Douglas Robert Adams ID required 24.2.21 Cafe Hampers to 1pm Parade 0411 475 091 (Williamstown Williamstown [email protected] Orange Sky Laundry has now opened, free Church of service. Christ) Food hampers- Cost to client is $5 per hamper. From 23 February, cooked meals will be given out with hampers. Café remains closed, take away meals only. Drop-ins accepted. Social distancing measures in place on site. Outlets Fresh Wednesday 43 Mason 9391 8504 (Therese or Jess) http://www.outletsco- 10.3.21 Cooperative Produce 10am – Street op.com.au/ Neighbourhood Pantry 2pm Newport No appointment required. House Package items Drop- in service. Personal hygiene products

OFFICIAL EMERGENCY RELIEF – MARIBYRNONG

Each local Council also offers a range of supports during the restriction period and are developing recovery plans. Find out more about Maribyrnong City Council here https://www.maribyrnong.vic.gov.au/Home

Agency Support Hours Address Contact Eligibility UPDATED SERVICE Available

Catholic Care Supermarket Wed & Fri 3 Wingfield Street Phone 9689 3888 (preferred Express post or 11.3.21 and fuel 10am – 4pm Footscray contact number from now on) evouchers vouchers [email protected] Currently operating 2 days a week only with reduced amounts now for vouchers only.

Bill assistance not available.

All contact is via the phone, please call reception on landline. Not offering face-to-face as yet

Maribyrnong City Community Monday – Precinct response Phone 9688 0434 Those affected by the 26.02.2021 Council Connectors Friday team with respond CommunityConnectors@maribyrn COVID-19 pandemic Currently operating link people 9am – 5pm to the request. ong.vic.gov.au and residing in the City Information and referral service impacted by of Maribyrnong. New addition - delivery of items COVID-19 pandemic from ER services to people in into local ER isolation and other services. Wesley Footscray Food parcels Wednesday – 310 Barkly St 9689 3515 Food parcels and 11.3.21 Outreach and food Friday Footscray vouchers are available Currently operating vouchers 9.30am – 4pm to eligible people Food parcels and food vouchers following a phone are available for people living assessment. Maribyrnong LGA. Contact 9689 3515.

OFFICIAL Agency Support Hours Address Contact Eligibility UPDATED SERVICE Available

People living outside of Maribyrnong LGA may be provided with a one-off food parcel in an emergency situation.

Families in Western Metro area who are struggling may be given a one-off food voucher.

Providing medication assistance.

Will assist people in Brimbank as many providers are closed.

Dry cleaned clothing and blankets available.

Shower and laundry facilities are currently on hold till further notice.

Morning tea and lunch programs on hold.

The Humble Emergency Mon – Fri Delivery is preferred Muhamed Elkadi People living in the 11.3.21 Mission and essential 9:00am - however collection Ph: 0408718559 municipalities of services 6:00pm can be arranged on an [email protected] Maribyrnong or Currently operating relief for individual basis om Brimbank. vulnerable Out of hours The Humble Mission is persons and assistance can a small not-for-profit families be arranged that organisation including the for urgent started in response to provision cases seeing critical need of meals and among the most food Out of hours disadvantaged in our essentials deliveries can community for food

OFFICIAL Agency Support Hours Address Contact Eligibility UPDATED SERVICE Available

and parcels, also be and daily living toiletries, arranged essentials. essential clothing, ess ential hygiene products and blankets. Vantage Point Pre-packed Contact via 320 Reynolds Road Ph: 9844 4465 Operate from multiple 16.12.20 boxes with email only Donvale [email protected] locations around Currently operating pantry items Pre-arranged pick-up Melbourne, East Outer This service is also available to as well as location: Email details - name, contact East and North/West. people in Melton, Maribyrnong, meals, fresh Unit1/16A Keilor Park details, family size and Wyndham Moonee Valley, Hume food and Drive residential suburb and and Moreland municipalities vegetable. Keilor East someone from organisation Note: Requests for food parcels will make contact. must be received before 3pm the Friday of the week prior to the https://www.vantagepoint.chu Tuesday pick-up date. rch/community Pre-ordered boxes (arranged via email) will also be available at an arranged time for contactless collection on Tuesdays from Keilor Unit1/16A Keilor Park Drive Keilor East every Tuesday 2.30- 3.30pm Home delivery service has been suspended.

OFFICIAL EMERGENCY RELIEF – MELTON

Each local Council also offers a range of supports during the restriction period and are developing recovery plans. Find out more about Melton City Council here https://www.melton.vic.gov.au/Home

Agency Support Hours Address Contact Eligibility UPDATED SERVICE Available Melton Food Monday – 100 9747 6811 For people in 27.01.21 Combined parcels Thursday Coburns Melton. Churches 10am – 2pm Road Available to Currently operating Caring Friday Melton residents of No appointment required. Emergency 10am – 12.00 Melton twice a Limited home delivery available twice a Food Ser pm year. year. Send through ID first. To access Eligibility the same, but more frequent further assistance is available once assessed by assistance an budget educator. appointment with the Budget Educator is required. ADRA Food Friday Melton For people in 24.02.21 Community parcels From 4 South Melton. Must a Currently operating Care/Melton December Community Centrelink or tickets will be Centre Immigration South available 41 Exford Card although Ticketing system in place. Community from Road some flexibility Centre 10:30am and Melton to support Staple foods plus fruit and vegetable a collection South people who do parcels. time will be not meet these Curry, Rice and Pasta is also usually given. Due to criteria. new delivery available. arrangements Please note that from FRIDAY 12 MARCH, food collection will there will be a $3.00. charge for two commence parcels of essential and frozen foods between 17

OFFICIAL Agency Support Hours Address Contact Eligibility UPDATED SERVICE Available 12.30-1.00 plus a parcel of fresh fruit and pm. vegetables.

Resergence Food Tuesday: 3 Graham For people in 27.08.2020 Food parcels 12.00 - 3.00 St Melton and Not operating for remainder of stage 4 Hampers pm Melton surrounding restrictions Wed: 10.00 - areas in the For further information consult Resergence 3.00 pm western FB page suburbs (depending on https://www.facebook.com/ResergenceInc/ availability of food). Catholic Fuel and Tuesday and Melton City ring Tuesday and Wednesday at 8.30 to make Express post or 24.02.21 Care food Wednesday Council a same day appointment. e-vouchers. Vouchers. 9.30 am - Civic Currently operating 2 days a week only with 3.30 pm Centre, 0409810104 reduced amounts now for vouchers only. Melton Bill assistance not available.

Currently no “face to face” appointments.

All contact is via the phone.

Closed on Mondays.

Dal Baba Free home Seven days Home 0433 021 110 Free for all 14.01.2021 Badhi delivered per week, call delivered 0422 790 568 vulnerable Currently operating Chandi before seniors Temple vegetarian 12noon. (65yrs+), people Phone requests for meals to be made by (Plumpton) meals Delivery 5pm- with a 2.00pm 8pm, seven disability, Limited meal deliveries made between days per Carers 5.00pm - 8.00 pm week

OFFICIAL Agency Support Hours Address Contact Eligibility UPDATED SERVICE Available Meals are also available at the temple located at 1288-1364 Melton Hwy, Plumpton

Groceries and blankets also available – requests to be made via phone call or text.

Community Home Monday – Home 9747 5407 or For vulnerable 10.02.21 Care – meals Friday delivered 9747 7384 seniors Melton City delivered 9.30am – (65yrs+), people Currently operating Council 1.00 pm with a disability, Contact Melton City Council Community Carers (as per Care for details re: eligibility. Special specific funding circumstances, due to COVID-19, will be programs: considered. HACC etc.)

Earth Village Bread Currently 43 Unitt 1300 525 332 Provide full 30.4.20 Café collection Closed Street name and and limited Monday – Melton Medicare card Closed. fresh Friday to show family

produce 12pm- 4pm size. Sri Durga Food & 7 days per Not People can email [email protected] Vulnerable 27.01.2021 Temple groceries week provided or ring (03)9747 1628 or mobile 0435 374 622 community available to Ring before 2.00 pm to place order. Collection Currently operating people between 5.00-7.00 pm Groceries and food to be ordered and who collected from the Temple in Neale Rd. contact Deanside. them directly

OFFICIAL Agency Support Hours Address Contact Eligibility UPDATED SERVICE Available Soup Soup, Saturday Advised Kylie No eligibility 13.01.21 Kitchen bread and afternoon when 0417 628 261 criteria but Melton hamper Pick-up and booking Facebook need to make a Currently closed. (pantry delivery in made. www.facebook.com/soupkitchenmelton booking. items) the Melton Anticipated re-opening in June 2021 area. Timbertop Food relief Food reliefs 1 Timber 9747 5761 Available to City 9.2.2021 Children’s (food every Top Parade, For food hampers phone between 9am - 11am of Melton Drop in and appointments no longer and hampers Thursday. Aintree on Thursday. Delivery of Hampers will be residents only. available. Contactless delivery service only. Community and Thursday afternoon (same day). Limited hampers available, so please only Centre vouchers), refer for unmet need or emergencies.

Stevenson Food relief Food relief 10 9747 7272 Available to City 9.2.2021 House (Food Every Friday. Stevenson For food hampers phone between 9am - 11am of Melton Drop in and appointments no longer hampers Cres, on Friday. Delivery of Hampers will be Friday residents only. available. Contactless delivery service only. and Caroline afternoon (same day). Limited hampers available, so please only vouchers) Springs refer for unmet need or emergencies.

Kurunjang Food relief Food relief 33 9747 7339 Available to City 9.2.2021 Community (Food Every Mowbray For food hampers phone between 9am - 11am of Melton Drop in and appointments no longer Hub hampers Wednesday. Cres, on Wednesday. Delivery of Hampers will be residents only. available. Contactless delivery service only. and Kurunjang Wednesday afternoon (same day). Limited hampers available, so please only vouchers) refer for unmet need or emergencies.

Vantage Pre-packed Contact via 320 Ph: 98444465 Operate from 10.02.21 Point Care boxes with email only Reynolds [email protected] multiple pantry Road locations Currently operating items as Donvale Email details - name, contact details, family around No delivery service provided. well as size and residential suburb and someone from Melbourne, Pick up only every Tuesday between 2.00- meals, Pre- organisation will make contact. East Outer East 2.30 pm at Vantage Point, Unit 1/16A Keilor fresh food arranged and Park Drive Keilor East https://www.vantagepoint.church/community North/West.

OFFICIAL Agency Support Hours Address Contact Eligibility UPDATED SERVICE Available and pick-up Ask for contact vegetable. location: person for Unit1/16A North/West -> Keilor Park Maria Drive Keilor East

OFFICIAL EMERGENCY RELIEF – MELBOURNE Each local Council also offers a range of supports during the restriction period and are developing recovery plans. Find out more about Melbourne City Council here https://www.melbourne.vic.gov.au/Pages/home.aspx

City of Melbourne community food guide can be found here: https://www.melbourne.vic.gov.au/SiteCollectionDocuments/community-food-guide.pdf

Agency Support Hours Address Contact Eligibility UPDATED SERVICE Available Church of all Food parcels Tuesday, 180 9347 7077 11.3.21 Nations Wednesday Palmerston St [email protected] and Thursday Carlton Currently operating from 10am Pre-ordering is required the day before pickup. Text 0484 062 862 to book

12-1pm Tuesday pick up

2-3pm Wednesday pick up

12-1pm Thursday pick up

Emergency relief pantry: Tuesday Wednesday Thursday 10.30am-12 noon

Thursday fresh food market: 10.30am-12noon

Health care concession card eligibility for pantry.

No eligibility for fresh food market

Food Bank International 10am – 2pm Aurora https://www.foodbank.org.au/students/?state=vic Student ID required 24.2.2021 Student Pop- every Melbourne 03 9362 8300 (number for Yarraville Food Bank up store Monday, Central, 230 head office, follow prompts) Currently operating

OFFICIAL Agency Support Hours Address Contact Eligibility UPDATED SERVICE Available Wednesday LaTrobe [email protected] Will be open until at least the and Friday Street, end of March. (excluding Melbourne Students simply need to bring public along a shopping bag or cart, holidays). along with a Student ID

EMERGENCY RELIEF – MOONEE VALLEY Agency Support Hours Address Contact Eligibility UPDATED SERVICE Available Helping Food Monday – 492 1300 892 010 Health Care Card 24.2.21 Hands parcels Friday 10am- Fullarton Available to Currently operating Mission Inc. Material 3pm Road people from any aid- By Airport municipality Health Care card required essential appointment West All sessions by Prepacked food parcels- 1 x box of fresh items such appointment items, 1 x box frozen items and 1 x box as bedding, of self-selected non-perishables linen, Food parcels - $5 available per client. $5 payment whitegoods, payment required. clothing, Material aid – Weekly/fortnightly assistance available kitchen referral form & depending on client circumstance Nappies and other hygiene products items, $40 payment furniture available on request Material aid - case worker must complete referral form available on website, $40 fee payable by client/agency. Delivery within 10kms.

OFFICIAL Agency Support Hours Address Contact Eligibility UPDATED SERVICE Available Brighton Food Pantry Day 12 Brighton Appointments booked on 0466 976 804 Prioritizing 24.2.2021 Street Baptist parcels Delivery only Street. [email protected] - Flemington Currently operating Church Wednesdays Flemington coordinator of the Pantry. Kensington and Flemington People's Pantry currently 1pm-4pm [email protected] - Pastor Ascot Vale and offers food hampers. north Melbourne Please contact on Monday or Tuesday Residents for Wednesday pickup or delivery All we require is a arrangements. name and preferably a phone number. Wingate Food Mondays (all 13a (03) 9212 0236 By Appointment 11.3.21 Community parcels day), & Wingate [email protected] only. Currently operating Centre Fridays Ave Kelly Harding (midday- Available to anyone - no health care 4pm) Ascot Vale card required. Only by Pick up Monday and Friday - are given appointment an appointment once per fortnight.

Vantage Point Pre-packed Contact via 320 Ph: 98444465 Operate from 2.12.2020 Care boxes with email only Reynolds [email protected] multiple locations Currently operating pantry Road around This service is also available to people in items as Donvale Email details - name, contact details, family Melbourne, East Brimbank, Melton, Maribyrnong, well as size and residential suburb and someone from Outer East and Wyndham, Hume and Moreland meals, fresh Pre- organisation will make contact. North/West. municipalities food and arranged Ask for contact Note: Requests for food parcels must be vegetable. pick-up https://www.vantagepoint.church/community person for received before 3pm the Friday of the location: North/West -> week prior to the Tuesday pick-up date. Unit1/16A Maria Pre-ordered boxes (arranged via email) Keilor Park will also be available at an arranged time Drive for contactless collection on Tuesdays Keilor East from Keilor Unit1/16A Keilor Park Drive Keilor East every Tuesday 2.30-3.30pm

OFFICIAL Agency Support Hours Address Contact Eligibility UPDATED SERVICE Available Home delivery service has been suspended St. Brendan’s Drop-in for Thurs and Fri 103 9412 8495 Servicing Moonee 13.1.2021 Catholic food 9:00am – Wellington [email protected] Valley Currently operating Parish parcels. 1:00pm Street, 9am- 1pm on Thursdays and Fridays Flemington 3031 St Stephen's Drop-in for Tues 10am– 26 9376 3777 Servicing Moonee 24.2.21 Flemington food 1pm Norwood [email protected] Valley Currently operating parcels. St, Fresh fruit Flemington and 3031 vegetables

OFFICIAL EMERGENCY RELIEF – WYNDHAM Each local Council also offers a range of supports during the restriction period and are developing recovery plans. Find out more about Wyndham City Council here https://www.wyndham.vic.gov.au/

Agency Support Hours Address Contact Eligibility UPDATED SERVICE Available Salvation Food vouchers Monday, 209 9731 1344 For people in 28.01.2021 Army and take away Tuesday Watton St the City of Currently operating - Clients must call meals Wednesday Werribee Wyndham and and make an appointment for a phone and Thursday surrounding assessment to receive financial 9.30am – areas support and vouchers. 3pm Ph 9731 1344 between 9.30am – 2pm.

Dependent on the individual assessment, support can include:

• Coles/ Woolworths vouchers. Vouchers can be picked up or e- vouchers can be arranged • Utility and phone bill assistance • Salvo stores basic furniture/ clothing • MYKI travel passes • Food parcels/ toiletries/ nappies • Optical vouchers (Prescription glasses – for standard scripts only)

Uniting Food Monday, - 19 Duncans 9051 2000 For low 11.3.21 Wyndham vouchers/food Friday Rd income or no parcels 10am-2pm Werribee [email protected] or SMS 0468 605 income Currently operating 015. residents of 26

OFFICIAL Agency Support Hours Address Contact Eligibility UPDATED SERVICE Available All assistance the City of Office Hours: Monday – Friday: 9am – is by Wyndham 4pm appointment Emergency Relief (by appointment): only. Please Monday – Friday: 10am – 2pm call for an All assistance by appointment only – appointment call 9051 2000. Only taking bookings Home on the day prior to appointment. deliveries Home deliveries service now available service now on Monday & Friday - needs to be available on arranged during phone appointment. Monday & Clients provide documentation Friday - electronically only. One of the needs to be following documents is required: arranged Centrelink income statement, agency during phone referral, Asylum seeker status or proof appointment. of low income. Can email [email protected] or SMS 0468 605 015. If electronic documents are not possible please call 9051 2000.

If in isolation you can nominate someone to collect on your behalf. This needs to be in writing to above email or SMS.

Food voucher applications only available Monday, tuesday, Wednesday Thursday and Friday to 2pm. Food vouchers available to eligible clients a maximum of once every 6 months.

Food parcel assistance is available to eligible clients a maximum of once

OFFICIAL Agency Support Hours Address Contact Eligibility UPDATED SERVICE Available every two weeks. New clients need to register.

Manors Food Bank Wednesday 86 Manor Lynnette Labuschagne Residents of 11.3.2021 Lake 9.00 - 11.30 Lakes Foodbank Coordinator Wyndham Currently operating Community Boulevard 0457 776 559 municipality Delivery service will cease on 17 Centre Manor 8734 8934 March and return to normal services. Lakes [email protected] New Start Church coordinating the https://www.newstart.church/foodbank-food-security service. Preference is for people to https://www.facebook.com/community.food.assistance present health care card issued by

Centrelink. However, will also assist

people from Wyndham municipality who have high needs who do not have a health care card.

Wyndham Cooked meals Thursday 55-57 8742 3975 or 0433 857 768 Residents of 11.3.2021 Park 09.30am- 12 Kookaburra Greg Ferrington Wyndham Community midday Avenue Currently operating Centre Werribee [email protected] Centre has reopened. Small food hampers are available for distribution. Can help individuals if they contact the centre by phone. The centre has some frozen meals available at other times and for other community members in need. Sikh Cooked meals Monday- 560 Davis Gurpreet Singh 0422025217 Residents 11.3.2021 Community (vegetarian) Sunday Road Sandeep Singh 0433 003 309 from of Western 10am – 8pm Tarneit Pritam Singh 0421138113 Wyndham and Currently operating Victoria surrounds Cooked vegetarian meals [email protected]

OFFICIAL Agency Support Hours Address Contact Eligibility UPDATED SERVICE Available Jamieson Frozen Meals Tuesday 59 Centre Staff on 9395 3777 Residents 11.3.21 Way Food Hampers 12.00 – Jamieson [email protected] from Community Fruit & 3.00pm Way Point Wyndham and Currently operating Centre Vegetables Cook surrounds By referral or prior arrangement via (limited) phone/email only. No walk ups accepted. Vantage Pre-packed Contact via 320 Ph: 98444465 Operate from 2.12.20 Point Care boxes with email only Reynolds [email protected] multiple Currently operating pantry items Road locations This service is also available to people as well as Donvale Email details - name, contact details, family size and around in Melton, Maribyrnong, Wyndham meals, fresh residential suburb and someone from organisation will Melbourne, Moonee Valley, Hume and Moreland food and Pre- make contact. East Outer municipalities vegetable. arranged East and Note: Requests for food parcels must pick-up https://www.vantagepoint.church/community North/West. be received before 3pm the Friday of location: Ask for contact the week prior to the Tuesday pick-up Unit 1/16A person for date. Keilor Park North/West -> Pre-ordered boxes (arranged via Drive Maria. email) will also be available at an Keilor East arranged time for contactless collection on Tuesdays from Keilor Unit1/16A Keilor Park Drive Keilor East every Tuesday 2.30-3.30pm Home delivery service has been suspended

FOOD SUPPORTS ACROSS WEST METROPOLITAN MELBOURNE

Agency Support Hours Address Contact Information UPDATED SERVICE Available Our Daily Bags of Tuesday Greek Welfare Sophie Koutoulas People must register via 11.02.2021 Bread groceries, mornings Centre [email protected] email. Currently operating refrigerated 9am- 12 noon Northcote Collection/delivery products and 8am-10am

OFFICIAL Agency Support Hours Address Contact Information UPDATED SERVICE Available fresh fruit and organised following vegetables confirmation of support.

Eligibility; anyone living in north or western suburbs of Melbourne who are receiving government income allowance.

Others considered on a case by case basis (anyone struggling financially subject to assessment or organisation) and are subject to income assessment.

Muslim Groceries Every Friday 220 Moreland Rd, 0481752964 Available across all 11.03.21 Women's available by 12pm-2pm Brunswick 0449798820 geographical areas for: Currently operating Council of assessment International students Victoria Inc. Refugees and families 1pm-2.30pm Fridays struggling financially People from any gender, culture or religion are eligible Call for assessment for groceries.

OFFICIAL Agency Support Hours Address Contact Information UPDATED SERVICE Available West Delivery of Tuesday – Brimbank. [email protected] Provision of food 02.03.21 Welcome food parcels, Friday Delivery only essentials and parcels, Wagon material aid 9am-5pm toiletries, clothing, Currently operating for asylum hygiene products and

seekers and blankets. All essentials refugees for the home, including furniture, whitegoods, linen, kitchen utensils, electrical goods etc. Material aid to support students to attend school. Eligibility: Asylum seekers or refugees in western municipalities of Melbourne. Food Bank Free and Monday, Aurora Melbourne 03 9362 8300 Student ID required 24.2.2021 International culturally Wednesday, Central, 230 [email protected] Student Pop- diverse food Friday 10am- LaTrobe Street, Currently operating up Store and pantry 2pm Melbourne Will be open until at items to Closed public least end of March international holidays 2021. students. Fresh Students simply need produce, to bring along a pantry and shopping bag or cart, staple items. along with a Student Bring along a ID shopping bag or cart, along

OFFICIAL Agency Support Hours Address Contact Information UPDATED SERVICE Available with a Student ID.

FOOD SERVICES FOR PEOPLE INELIGIBLE FOR CENTRELINK SUPPORTS

Agency Support Hours Address Contact Eligibility UPDATED SERVICE Available St Peter’s Pre-packaged Pick-up 9.30am St Peter’s Text For anyone in need particularly 11.02.21 Eastern Hill food service - 11am Eastern Hill 0450 039 288 with name casuals and others not eligible for Currently operating Anglican (and other Anglican of client and short Centrelink, those who have lost Church and basics as Church description of jobs and are on low income, 7.30-9.00am breakfast for Heaven at the available) in 15 Gisborne circumstances people with medical conditions homeless Hill Social partnership Street and those struggling as a result of Meals for students 9.30-10.30am Enterprise with Victorian East Melbourne COVID 19 (or when food runs out) State (enter carpark weekdays – Eggs, milk, bread Parliament off Albert available for students - student ID Street entrance required for collections)

OFFICIAL LOW COST NOT FOR PROFIT SUPERMARKET

Agency Support Available Hours Address Contact UPDATED SERVICE City Care Storehouse A range of fresh fruit, Wednesday, Thursday and Friday 79 Sunshine Road 9318 4477 Open Tuesday, Wednesday, Low cost supermarket fresh bread, meat, eggs, 9am – 2pm West Footscray Thursday Friday, Saturday 10am run by Hillsong grocery items, frozen (The supermarket is an 8- to 4pm 30% discount for food and minute walk from holders of Centrelink, toiletries/cleaning Tottenham Train Station) full time Student Card products Ample parking is available and Immigration Cards

COMMUNITY MEALS

Agency Support Available Hours Address Contact UPDATED SERVICE Braybrook Community Community Meal 7pm every Sunday night (arrive 107 – 139 Churchill Ave Closed Hub on time, limited spaces) Braybrook

CommUnity Plus Community Meal 1st Wednesday of the month 822 Ballarat Rd 7379 0103 Closed 12.30pm – 1.30pm Deer Park 3020 Salvation Army Community Meal Every Friday night 42 Devonshire Rd 9364 9335 12.01.2020 6pm Sunshine 3020 Currently operating Drop-in hamper service still operating Wed to Fri between 10-3pm.

Service also has access to dry and tinned pet food for people requiring support to care for animals

Some capacity to deliver to clients in the inner west who are unable to self-collect

OFFICIAL Agency Support Available Hours Address Contact UPDATED SERVICE Friday 5pm-7pm cooked meal (takeaway) available.

Uniting Lentara Community Meal Community meal held on 1st and 32 Withers St 9311 5900 27.01.2021 3rd Wednesday Sunshine 3020 of every month Currently operating 12.30pm – 2pm Food parcels

Wednesday, Thursday, Friday 9am-2.30 pm

No appointment required. Please come to the rear of the building.

Wesley Footscray Showers, laundry, Wednesday – Friday 310 Barkly St Footscray 9689 3515 11.3.2021 Outreach morning tea and lunch 9.30am – 4pm Currently operating program on hold Food parcels and food vouchers are available for people living Maribyrnong LGA. Contact 9689 3515.

People living outside of Maribyrnong LGA may be provided with a one-off food parcel in an emergency situation.

Families in Western Metro area who are struggling may be given a one-off food voucher.

OFFICIAL Agency Support Available Hours Address Contact UPDATED SERVICE Providing medication assistance.

Will assist people in Brimbank as many providers are closed.

Dry cleaned clothing and blankets available.

Shower and laundry facilities are currently on hold till further notice.

Morning tea and lunch programs on hold.

Williamstown Community Meal Every Monday and Friday Holy Trinity Parish Centre 9397 8411 CLOSED Emergency Relief 12 noon 2 – 6 Pasco St Centre Williamstown Lighthouse A drop in space Monday – Friday 69 Bourke St 9653 3299 11.03.21 (Hamadava) Café: providing breakfast Day Café 7am – 1pm City Currently operating Project 614 (Salvation and lunch. • Breakfast 9am – 10.00am Breakfast, lunch and dinner will Army) Homelessness support • Lunch 11.30am – 1pm be served on a takeaway basis also available. Monday - Sunday out the servery window on Twilight Café 4pm-11pm Westwood place laneway. • Dinner 6.00pm- 8pm Night Café 11pm – 7am Breakfast - Mon – Fri 9am – • Toasties and snacks 10.30 throughout the night Lunch Mon- Fri 11.30-1pm from ground floor Bourke St entrance

Dinner 5pm-7pm

OFFICIAL Agency Support Available Hours Address Contact UPDATED SERVICE Takeaway food parcels available Mon – Fri 9am-12.30 (once per month)

No access by community members into the cafe.

Showers available for extreme cases only.

Access to community storage will be via the foyer, with only one person in at a time. closed

Night-time safe spaces have ceased, staff are on site to ensure anyone who presents is offered emergency accommodation

St Vincent's Nurses onsite Monday-Thursday from 9am- 1pm (no appointment required).

Case management available.

OFFICIAL Agency Support Available Hours Address Contact UPDATED SERVICE Ozanam Community Monday – Friday Breakfast daily between 9.15am – 268 Abbotsford St 8327 7500 02.12.20 Centre Breakfast 9am – 10am North Melbourne Currently operating 10.30am Lunch daily between 12noon – Homelessness Resource centre Lunch 11.30am – 1pm 1pm closed. Friendship Club 6pm – 8pm includes a meal Sandwiches, coffee and some material aid provided from the window on Flemington Road. 10am-1pm Monday – Friday.

Some shopping vouchers available for emergency cases, assessed on case by case basis.

Crisis accommodation by referral.

St Mary’s House of Free breakfast 8.45am Monday, Tuesday, Thursday and 162 – 169 Brunswick St 9417 6497 11.03.21 Welcome – 9.45am Friday Fitzroy Currently operating Free lunch 12noon – 9.30am – 3.30pm All social programs suspended. 1pm Wednesday 8.30am – 1.30pm Saturday 8.30am – 1.30pm Monday – Friday 9.00-11am meals, showers & case management for rough sleepers and clients with housing issues

Closed 11am-12

Takeaway meal Monday – Friday 12 noon - 2pm

Small amounts of food bank food, toiletries, clean underwear and showers for rough sleepers (health screening required) (9-11am)

OFFICIAL Agency Support Available Hours Address Contact UPDATED SERVICE Church of all Nations Weekly community Tuesday from 11.30am – 1pm 180 Palmerston St 9347 7077 11.3.21 lunch every Tuesday Carlton Currently operating

Pre-ordering is required the day before pickup. Text 0484 062 862 to book

12-1pm Tuesday pick up

2-3pm Wednesday pick up

12-1pm Thursday pick up

Emergency relief pantry: Tuesday Wednesday Thursday 10.30am-12 noon

Thursday fresh food market: 10.30am-12noon

Health care concession card eligibility for pantry.

No eligibility for fresh food market

Lazarus Centre Breakfast Program for Monday – Sunday 7.30am- St Peter’s Anglican Church 9662 2391 11.02.21 people sleeping rough 8.30am 15 Gisborne Street, East Currently operating and very poor Melbourne 7.30-9.00am breakfast for homeless Meals for students 9.30- 10.30am (or when food runs out) weekdays – require student ID

OFFICIAL Agency Support Available Hours Address Contact UPDATED SERVICE Eggs, milk, bread available for students - student ID required St Mark’s Community Saint Mark's Anglican 9419 3288 11.03.21 Centre Church Currently operating 250 George Street Fitzroy Food parcels from the window Mon – Fri 10.30am – 2.30pm.

Orange Sky washing van available on Mondays 10am -12 and Wednesdays 11am-1pm

Financial counselling available at Mission House.

Short term case management for people who are vulnerable.

PBS medicine voucher available – on Centrelink payment

Target group - People residing in the City of Yarra and people experiencing homelessness. Our Daily Bread Free weekly Thursday 4.30pm - 6.00pm Coburg Greek Church 10.02.21 community dinner 23-29 Victoria st Coburg Currently operating

Freshly cooked takeaway dinner and dessert

SOUP VAN

OFFICIAL Agency Support Available Hours Address Contact UPDATED SERVICE

St Vincent de Paul Hot meal MONDAY Braybrook Community Hub car park 107 – Suspended. 6.45pm 139 Churchill Ave Braybrook 7.15pm Clark St Car Park (Dickson St & Withers St) Vinnies Welfare Assistance 7.45pm Sunshine Line is assisting people with FRIDAY Errington Reserve Car Park, near Big Sam’s access to food, clothing etc. - 6.45pm Car Park, St Albans 1800 305 330 (Monday–Friday SATURDAY Braybrook Community Hub car park 107 – 10:00am to 3:00pm). 5.30pm 139 Churchill Ave Braybrook 6.15pm MONDAY, TUESDAY, Clark St Car Park (Dickson St & Withers St) WEDNESDAY, Sunshine THURSDAY, FRIDAY & Errington Reserve Car Park, near Big Sam’s SUNDAY Car Park, St Albans 8pm Whitten Oval 417 Barkly St Footscray

FOOD FOR DISTRIBUTION BY ER ORGANISATIONS Agency Support Hours Address Contact UPDATED SERVICE Available Fareshare Free, frozen Warehouse Warehouse (upon appointment) – Rachel Telgenkamp 03.12.20 ready-to-eat collections 9am – East Derrimut Crescent, Derrimut. Agency Liaison Officer Currently operating meals and 3pm, office hours Main office/kitchens – 1-7 South Rachel.telgenkamp@fares FareShare rescues surplus food and pastries 9am – 5pm Audley Street Abbotsford hare.net.au cooks free, nutritious meals for 03 9428 0044 people doing it tough. For enquiries about receiving FareShare meals please contact [email protected] u

OFFICIAL MATERIAL AID Agency Support Available Hours Address Contact UPDATED SERVICE

St Vincent de Paul Vinnies Welfare Monday–Friday All 1800 305 330 13.08.20 Assistance Line 10:00am to 3:00pm Currently operating Vinnies Welfare Assistance Line is assisting people with access to food, clothing etc. Based on individual needs.

Helping Hands Material and Monday – Friday 10am- All sites 1300 892 010 24.2.21 Mission Inc. emergency aid e.g. 3pm www.helpinghandsmission.org.au Whitegoods, By appointment and follow the prompts under Currently operating clothes ‘What We Do’ for order request form. Food parcels

Health Care card required $5 payment required All sessions by appointment

Material aid available from Airport West- case worker must complete referral form, $40 fee

FINANCIAL ASSISTANCE/FINANCIAL COUNSELLING Agency Support Available Hours Address Contact UPDATED SERVICE

Uniting Lentara No Interest Loan Scheme 32 Withers St Phone 9311 5900 to make an 13.08.20 (NILS) Sunshine 3020 appointment Currently operating Also offered at the Tin NILS service available by Shed Neighbourhood phone assessment only – House site in St Albans call Wesley Footscray on

OFFICIAL Agency Support Available Hours Address Contact UPDATED SERVICE

9689 3515 to schedule a phone assessment.

CommUnity Plus – Provided Financial Planning and advice Tuesday 822 Ballarat Rd 7379 0103 by Circle Bank Alliance on personal financial budgets 12noon – 2pm Deer Park 3020 Good Shepherd Australia A financial counsellor is a 9.30am – 5pm Phone 1800 007 007 13.08.20 New Zealand skilled professional who OR Currently operating provides advice to help Fill out Money Help’s contact Offices closed. Telephone people manage their debts formhttp://www.moneyhelp.org financial counselling and get their finances back .au/get -help/contact form available via 1800 007 007. under control. They provide free, confidential and To make a phone independent advice appointment find a local provider through www.nils.com.au or www.goodmoney.com.au

Victorian Aboriginal Legal Free advice and assistance 9am-5pm Ph 1800 064 865 or email 13.08.20 Service for Aboriginal community [email protected] Currently operating dealing with electricity, water, telephone and credit card debt Anglicare Support with some utility 10am-2pm Suzanne Keil 13.08.20 payments and other Emergency Relief Service Co- Currently operating essentials depending on Ordinator Diocesan & Parish Anglicare current has individual assessment and Partnerships capacity to support people circumstances. m: 0439 271 411 in the west with utilities w: anglicarevic.org.au payments and other essential services depending on individual circumstances. Telephone assessment required Call 0408 129 590

OFFICIAL

OFFICIAL ADVOCACY Agency Support Available Hours Address Contact UPDATED SERVICE Homelessness Provides an advocacy 9am to 5pm 2 Stanley St Free call 1800 066 13.08.20 Advocacy Service service for people who Collingwood 256 Currently operating (HAS) Council to are homeless Office closed, support Homeless Persons available as normal via phone. Call to schedule a phone appointment or email [email protected]

DROP IN SERVICES Agency Support Available Hours Address Contact UPDATED SERVICE Uniting Lentara Friendly drop in space Tuesday – Friday 32 Withers St 9311 5900 CLOSED 9am – 4.30pm Sunshine The Gap on Graham Lunch, shower, toiletries Second (2nd) Saturday in the 5 Graham St Melton 0414 769 605 Closed month Reopening end of January Wesley Footscray Showers, laundry, morning Wednesday – Friday 310 Barkly St Footscray 9689 3515 11.3.2021 Outreach tea and lunch program on 9.30am – 4pm Currently operating hold Food parcels and food vouchers are available for people living Maribyrnong LGA. Contact 9689 3515.

People living outside of Maribyrnong LGA may be provided with a one-off food parcel in an emergency situation.

Families in Western Metro area who are struggling may

OFFICIAL Agency Support Available Hours Address Contact UPDATED SERVICE be given a one-off food voucher.

Providing medication assistance.

Will assist people in Brimbank as many providers are closed.

Dry cleaned clothing and blankets available.

Shower and laundry facilities are currently on hold till further notice.

Morning tea and lunch programs on hold.

Salvos 614 A drop-in space providing Monday – Friday 69 Bourke St 9653 3299 11.03.21 breakfast and lunch. Day Café 7am – 1pm City Currently operating Homelessness support also • Breakfast 9am – Breakfast, lunch and dinner available. 10.00am will be served on a takeaway • Lunch 11.30am – 1pm basis out the servery window Monday - Sunday on Westwood place laneway. Twilight Café 4pm-11pm • Dinner 6.00pm- 8pm Breakfast - Mon – Fri 9am – Night Café 11pm – 7am 10.30 • Toasties and snacks throughout the night Lunch Mon- Fri 11.30-1pm from ground floor Bourke St entrance

Dinner 5pm-7pm

OFFICIAL Agency Support Available Hours Address Contact UPDATED SERVICE Takeaway food parcels available Mon – Fri 9am-12.30 (once per month)

No access by community members into the cafe.

Showers available for extreme cases only.

Access to community storage will be via the foyer, with only one person in at a time. closed

Night-time safe spaces have ceased, staff are on site to ensure anyone who presents is offered emergency accommodation

St Vincent's Nurses onsite Monday-Thursday from 9am- 1pm (no appointment required).

Case management available.

Living Room Primary Free showers and laundry, Monday, Wednesday, 7 – 9 Hosier Lane 9945 2100 or free 13.01.21 Health Service food, phone calls and Thursday, Friday 9.30am – City call 1800 440 188 Currently operating phone charging, drop in 4pm area to watch a movie Tuesday 12.30 to 4.00pm Shower and laundry services Saturday 12noon – 5.00pm Take away food parcels depending on stock levels/donations.

OFFICIAL Agency Support Available Hours Address Contact UPDATED SERVICE Monday, Wednesday, Thursday, Friday 9.30am-4pm. (Closed 12-1 for COVID clean)

Tuesday 9.30am-12.30pm

Saturday 11 -4pm

Doctors (Mon, Thu & Fri), practice nurse (Mon-Fri) Mental Health nurse (4-5 days per week)– call to register with clinical team.

Social workers available.

St Vincents Health van on fortnightly Mondays for Hep A, B & flu shots. 1-3pm. Call to check time.

Tuesdays 10am fever clinic

Hep C nurse Thursday 1pm

Ozanam Community Monday – Friday Breakfast daily between 268 Abbotsford St 9329 6733 02.12.20 Centre Breakfast 9am – 10.30am 9.15am – 2.30pm North Melbourne Currently operating Lunch 11.30am – 1pm Lunch daily between 12noon – Homelessness Resource centre Friendship Club 6pm – 1pm closed. 8pm includes a meal Sandwiches, coffee and some material aid provided from the window on Flemington Road. 10am-1pm Monday – Friday.

OFFICIAL Agency Support Available Hours Address Contact UPDATED SERVICE Some shopping vouchers available for emergency cases, assessed on case by case basis.

Crisis accommodation by referral.

St Mary’s House of Takeaway lunches, small Monday to Friday 162 – 169 Brunswick St 9417 6497 11.03.21 Welcome amounts of food bank food 9.30am – 1.30pm Fitzroy Currently operating for homeless and Closed Saturday and Sunday All social programs suspended. vulnerable people. Monday – Friday 9.00-11am meals, showers & case management for rough sleepers and clients with housing issues

Closed 11am-12

Takeaway meal Monday – Friday 12 noon - 2pm

Small amounts of food bank food, toiletries, clean underwear and showers for rough sleepers (health screening required) (9-11am)

Church of all Nations Drop in from 10am Drop in – Tuesday, 180 Palmerston St 9347 7077 11.3.21 Weekly community lunch Wednesday and Thursday Carlton every Tuesday from 10am Currently operating Community Lunch is on every Tuesday from 11.30am – 1pm

OFFICIAL Agency Support Available Hours Address Contact UPDATED SERVICE Pre-ordering is required the day before pickup. Text 0484 062 862 to book

12-1pm Tuesday pick up

2-3pm Wednesday pick up

12-1pm Thursday pick up

Emergency relief pantry: Tuesday Wednesday Thursday 10.30am-12 noon

Thursday fresh food market: 10.30am-12noon

Health care concession card eligibility for pantry.

No eligibility for fresh food market

OFFICIAL YOUTH SERVICE: AGES 12 – 25yrs

Agency Support Available Hours Address Contact UPDATED SERVICE Frontyard Youth Drop in space, showers, Monday – Friday 19 King Street, Melbourne Free call 1800 800 531 13.08.20 Services services 9am – 8pm After hours 1800 627 727 Currently operating Saturday & Operating at a reduced capacity. Sunday 10am – 6pm Crisis response available by appointment only. All other services closed.

SUPERMARKETS

COLES – Online Priority Shop (COPS) – 1800 455 400 or send query text (with all your ID) to 0429 989 656, or go online to register https://shop.coles.com.au/a/national/content/coles-online-priority-service-application For most vulnerable and isolated

IGA – Priority Shop – 1800 018 384 details are passed to a local IGA to process. Call to register, or go online https://igashop.com.au/register/ Eligibility criteria apply: • Those with confirmed cases of COVID-19 • Those in mandatory isolation due to exposure to COVID-19 • The elderly (70+ years) who are isolating to minimise COVID-19 exposure • Elderly Indigenous people (50+ years) • Those with chronic illnesses (60+ years) who are isolating to minimise COVID-19 exposure • Those with respiratory issues who are isolating to minimise COVID-19 exposure • Those who are immunosuppressed who are isolating to minimise COVID-19 exposure • Those who are eligible for the NDIS who are isolating to minimise COVID-19 exposure

WOOLWORTHS - Priority Assistance – 1800 000 610 for general assistance with online Or go online to register https://www.woolworths.com.au/shop/discover/priorityassistance Eligibility: Seniors, people with a disability, those with compromised immunity, those required to self-isolate

OFFICIAL UTILITIES

Company Support Available All energy providers Power Saving Bonus

The Power Saving Bonus for Pensioner Concession Card holders and some Health Care Card holders is now available. It is a one-off $250 payment to help with energy bills.

Eligibility Requirements

• You must be a Victorian residential energy consumer (i.e. have a residential electricity account) • You must receive one of the following concession benefits: o Centrelink Pensioner Concession Card o JobSeeker, Youth Allowance, Austudy or Abstudy o Department of Veterans Affairs Pensioner Concession Card o Department of Veterans Affairs Gold Card

The bonus is available through the Victorian Energy Compare website – compare.energy.vic.gov.au – or by calling 1800 000 832. Western Water Payment extension: If possible, contact before bill is due.

EasyPay Payment plan: make fortnightly or monthly payments towards account over 12 months. To set this up SMS 0480 015 200, start a webchat https://www.westernwater.com.au/Home or email [email protected] Other support Contact our Customer Solutions Team by calling 1800 093 558. If you’d like company to call back, please SMS 0480 015 200.

Aussie Broadband The nbn™ has recently announced a $150 million COVID-19 relief and assistance package, which includes a range of initiatives to support the community during this difficult time. Approximately $50 million will be directed to helping internet providers support low-income households with school-aged children who do not currently have an active nbn™ connection at home.

Aussie Broadband is supporting the nbn™ response package by providing a limited number of nbn™ broadband connections to low-income families who have school-age children and no current nbn™ connection.

https://www.aussiebroadband.com.au/covid19-connectivity-relief/

Aussie Broadband will provide eligible families with access to the following plan:

OFFICIAL Company Support Available • nbn™ 25/5 plan at $0 until 30 September 2020 ($65 p/month from the 1 October 2020) • 500G Data limited (unlimited between 6 am to 6 pm local time until 1 October 2020) • Families must not have an active nbn™ connection. To be eligible to receive support through this program, families must meet the following criteria: • Families who are currently receiving Family Tax Part A or B • Have a school-aged child living at their address

To ensure that this support makes it to those who need it the most, we are working with schools to assist with identifying those who need the support and organise the connections. If you are a family that is eligible for this service, we ask that you contact your school to provide you with the required information to organise your connection. If your school has not received the communication from us, they can contact us on [email protected]

Tenancy advice and support – new addition 08.10.2020

OFFICIAL Organisation Support Available Uniting The Tenancy Assistance and Advocacy Program (TAAP) can help you with free and confidential information and advice about changes, difficulties and disputes with your private rental arrangement. If you’re feeling unsafe or worried about becoming homeless, experienced tenant advocates can help you understand your rights and responsibilities and represent you in resolving the issues you face.

This service is available to people experiencing financial disadvantage or family violence (regardless of financial circumstances) who have a private rental issue. Referrals can be made directly by tenants, residents or through supporting agencies. If you are a tenant living or moving into social or public housing, and you require advocacy support, you also may be eligible for the Uniting Tenancy Plus Program.

Contact: T 1800 545 366 E [email protected] TAAP services the suburbs of Brimbank/Melton, Hume/Moreland and North-East Melbourne metro areas. Interpreters available if needed.unitingvictas.org.au Tenants Union of Tenants Victoria provides information, advice and legal representation for renters in Victoria, Australia. Victoria Get advice and tips on reducing your rent with their handy guide - Guide to rent reductions and relief grants Learn about law changes for renters during COVID-19 - Coronavirus (COVID-19) guide for renters

Need more help after reading these guides then contact call or email us for advice (ask a lawyer)

Tenants advice line: 1800 068 860 Get information and basic advice by phone. Monday to Friday 10.00 am to 2.00 pm Email advice service Get information and basic advice by email. Please note: There is a limit on the number of calls and emails that our lawyers can answer each day. We thank you for your patience during this time as there is very high demand for this service.

Community service workers Tenancy law advice or support to community service workers assisting Victorian renters is available to community service workers. Please request assistance from our lawyers by phone or email:

Call: 03 9411 1444 (select option 3) – Monday to Friday 9.00am to 5.00pm Email: [email protected] with the subject line “Organisation enquiry“

*Advice or support to landlords or rental property managers is not provided. HEALTH SERVICES

OFFICIAL Organisation Support Available IPC Health, all sites Client services where feasible are conducted via phone. Emergency dental avail from Hoppers Crossing and St Albans. Needle and Syringe except Sunshine are program available from Altona Meadows and St Albans. currently open with reduced services Refer to website for campus contact details. https://www.ipchealth.com.au/

Updated – 10 March 2021

**Please note: This document has been prepared as a reference for community organisations to accurately refer people to support services. It is not intended to act in place of community focused brochures or pamphlets on emergency relief services.

Please do not share the document in its entirety with general community members as it is updated fortnightly to ensure services have the most current available information.

If you have information on sharing of this document, changes to any services listed here, or alternative services that may be available, please email details to [email protected] or call Jamie on 0436 916 565.

OFFICIAL