Vol. 65, No. 11 November 2015
®
VETERANS DAY • NOVEMBER 11 WORDS FROM THE CEO | Tom Shull A month of gratitude and thanks Our history is rich with honoring and hiring veterans
he air is brisk, days are shorter, and America is a free nation because the big meal, some Exchanges are gearing up for some T of its veterans. America remains associates will be of the busiest shopping days of the year. free because of the men and Yes, it is November, a month of stores so those gratitude and thanks. First, Veterans women we have the privilege familiesstaffing Expresscan get Day, then, Thanksgiving; twice in to serve today. those last-minute November we, as a nation, pause to take items to make stock of our many blessings. the Department of Defense’s Hiring lasting memories. On the 11th day of the 11th month, Heroes program. I am proud to say After a large we honor those who have answered the the Exchange has hired 739 Wounded Thanksgiving nation’s call to wear its uniform. Warriors since 2010—second only to meal, while many More than 40 million have done so the U.S. Army. are resting on during the past 240 years, from the New tagline: honoring heroes the couches, other associates will be preparing to rise early and open stores ® hills of Afghanistan. is a new for Black Friday. fields of Lexington and Concord to the tagline for the Exchange and describes To associates who serve on Honoring, hiring vets Our Customers Are Heroes one of the many ways the Exchange is Thanksgiving or Black Friday—thank America is a free nation because different as a retailer. you! I appreciate your service and of its veterans. America remains free Our customers are those who wear, recognize it takes away from your own because of the men and women we have or have worn, the uniform, as well as time with friends and family. the privilege to serve today. their families. Creating the best experiences The Exchange has a history of not Serving during the holidays only honoring veterans, but hiring them those who serve We have entered the fourth quarter, as well. The Exchange employs 3,500 and I appreciate the efforts of the As November comes to a close, veterans, 10 percent of our workforce. entire Exchange team to prepare us for American families will gather to We actively recruit veterans through this moment. celebrate Thanksgiving. Many military the initiative Feds Hire Vets, where we families are separated from friends teach veterans to become future retail and families, some by one or two time leaders. creating Let’s finishthe best the experience “Year of the for those zones, others by oceans. The Exchange also takes part in weCustomer” serve. as it began—with a focus on As military families are preparing Although the season will be busy, Let’s all support veterans on their special day, Nov. 11 and at times stressful, show your thanks to those who protect our freedom by providing exceptional service to our customers—remember, our customers are our heroes. Here’s to a memorable Veterans Day, a joyous Thanksgiving and a successful fourth quarter.
Veterans Day FunFact 3,500 The number of veterans who work Above, associates at the Dallas HQ participated in last year’s Veterans Day parade at the Exchange, 10 percent of our the history of Veterans Day. workforce.
in downtown. Learn about 2 EXCHANGE POST | NOVEMBER 2015 EXCHANGE NEWS | Executive Profile Keeping Logistics trucking along Quick delivery, associates are keys
avy veteran senior customers think and want. Nvice president of supply chain They’re not looking for premiere Tom Lozier, transportation, works closely with products or services that you might ensure the Exchange’s supply-chain Brothers or Barneys; they’re looking Chief Logistics Officer Karen Stack to operations meet strategic objectives. forfind basic in a Bloomingdale’s,services, a broad Brooks assortment and, of course, value. They’re looking As we approach Veterans Day on Nov. 11, how important is the Exchange to for a place that reminds them of how veterans? they contributed to the country as service members. The tax-free status we all enjoy is a During my cruises as an active-duty SailorI know when what we awould great pull benefit into it a is. What Exchange strategic priorities working on better ways to do that. huge benefit, too. fulfillment for e-Commerce and would be to a Navy exchange and in are getting your focus? For example, you, as a customer, order Germany,port, one ofthe the AAFES first places Exchange. we’d It go was In the past three years, we’ve saved something from us and you’re excited like getting back home and having that almost $100 million in all different about getting it, so our job is to make taste of home, which isn’t a cliché. The expense categories of SG&A. We sure you get your merchandise on time, Exchange was a huge morale booster. continue to try to reduce our expenses as promised and in good shape. I remember being out at sea on a ship and optimize the supply chain. and shopping out of the AAFES catalog. We are working on acquiring a new of a third-party logitics company and We fulfill directly from vendors out transportation management system, Base, where utility landing crafts improving productivity in our product way to group our most popular online Dan Daniel. We’ve tested in CONUS a on Lastwhich year, you I couldwas at load the containersKuwaiti Naval movement capabilities, and upgrading products at the three distribution were docked. The skipper—an Army our warehouse management system at centers. When you order online, we’ll captain—of one of the crafts said that see your ZIP code and dispatch that his crew always ended their day at our store. Most times, they knew there theOur West trucking Coast DC lane before reviews expanding show that it save a few days on shipping and save us order to the DC closest to you. That will wouldn’t be anything new from the if,throughout for example, CONUS we’re and shipping overseas. from our a heck of a lot of transportation costs. previous day, but they just liked going So you order a sweater from us, you’ll because the Exchange made them feel Washington and Baltimore, what would get it in three days, rather than seven. so good. Dan Daniel DC in Virginia to stores in Tell us about your private-sector commercial? We also are improving be best: using our own fleet or going experience you bring to the our back-haul opportunities: if we’re Exchange. delivering to areas where vendors Army and Air Force I’ve been in logistics and supply are ready to ship something to us, Exchange Service chain all of my adult life. I have we’ll pick it up to avoid hundreds of thousands of dollars in shipping costs experience knowing how to help P.O. Box 660202, ATTN: PL–SCC move stuff and keep expenses down annually. Dallas, TX 75266–0202 In Europe, we’re moving our email:Phone: [email protected] (214) 312–2766 so we can offer good prices, meet our or DSN: 967–2766 Thomas C. Shull mission of contributing to quality-of- distribution center from Giessen to life programs, and recapitalize our Germersheim to centralize us with the Director/ChiefAndrew Executive Weaver Officer business. I owned my own third-party Vice President, Strategy & logistics company, so I learned all the Rather than the three agencies sending threeDefense trailers Logistics to the Agency same andlocation, DeCA. we aspects of business. StrategicBarbara Communication Kirsch Editor It’s also good that I’m a veteran, can put everything on one trailer—and because I have a good feel for what our possibly spend 67 percent less. Steve Smith A very important job is providing Assistant Editor
NOVEMBER 2015 | EXCHANGE POST 3 EXCHANGE NEWS | News You Can Use New CEO challenge coin designed by Marine vet at HQ By Barbara Kirsch
Wwas running low on challenge coins, hehen decided Director/CEO to update Tom the Shull ones he hands out to associates who perform extraordinarily well at their jobs. In a contest Aug. 10-17, associates submitted more than 100 designs. A team of 20 military members at Dallas HQ the Exchange picked IT’s Strategic Dallas HQ — Senior Enlisted Advisor — Director/ Marketing Manager Johnny Olson’s CEO Tom Shull entry as the winner. Air Force Tech. Sgt. Roxanna Reyes to presents IT’s Chief Master Sgt. Sean Applegate joins To thank Olson, who served as a Johnny Olson cake to celebrate the U.S. Air Force’s Marine in Operation Desert Storm with Shull’s new coins that Olson recentmake the 68th ceremonious birthday. Applegate first cut in and a in the early 1990s, Shull presented designed. Reyes are the oldest and youngest Airmen, respectively, assigned to the featuring Olson’s design. Photo by Sgt. 1st Class Aaron Eastman Exchange headquarters. himDuring with the the first presentation, new challenge Shull coin commended all the entries and noted privilege we share of serving those who that Olson’s design depicted who we “All the submissions spoke to the Photo by Sgt. 1st Class Aaron Eastman are and why we serve. 120th Anniversary FunFact serve,” Shull said. His design features the Exchange’s • Mario Baltierra, strategic The other finalists were: core values: family serving family, marketing manager, IT July 26, 1948 respect everyone, and courage to use • Ellen Henderson, general good judgment; the motto from Shull’s The day the Army 22nd Infantry Regiment, Deeds Not Exchange Service • Russell Holder, visual Words; and symbols for the Army and manager, Barksdale AFB, La. merchandiser, Dyess AFB, Texas becomes the Air Force. Army & Air The silhouette of Soldiers • Bernhard Wiegand, safety & Force Exchange symbolizes the presence of being on security assistant, Redstone Service. The U.S. patrol, ever vigilant, Olson said. Arsenal, Ala. Air Force was created on Sept. 18, FunFacts 1947. Read about the interesting history of challenge coins.
‘All-star’ pro truck driver Dulles, Va. — in Texas receives the National Driver All-Star award from the National Private PresidentChris Humbert, Gary Petty. right, At of the the council’s Exchange’s national Waco convention, Distribution Humbert Center was one of 18 professional truckers from around the country recognized by the organizationTruck Council with prestigious Driver All-Star Awards for their safety records. Humbert began his Exchange career in 2000 and has driven nearly 1.3 million accident-free miles.
“I serve the best customers in the world, so I give my best for them,” Humbert said. “I double-check my truck and trailer to make sure everything is running correctly and when I deliver goods, I make sure to be on time.” By Billy Shirley
4 EXCHANGE POST | NOVEMBER 2015 EXCHANGE NEWS | News You Can Use EXCHANGE NEWS | News You Can Use
things to tell Spreading the news about the new MILITARY STAR® customers who say ‘No’ 6to MILITARY STAR Aearning rewards today with your sk every customer, “Will you be
thatMILITARY they can: STAR card?” For those who reply, “No,” tell them ❶ Earn 2 points for every dollar
Receive $20 rewards cards in the ❷ they spend with MILITARY STAR. mail after 2,000 points. Associates at Cannon AFB, N.M., ❸ Save 10 percent in the food court. rewards program. At right, excitedleft, associates gather for at JBa “Family McGuire-Dix, Feud” game N.J., toare ❹ Save 5 cents a gallon at Express introduce the new MILITARY STAR card and its benefits, especially the gas pumps.
ready to go with their MILITARY STAR launch as soon as the store opens. ❺ Receive free standard shipping By Mark Sheppard and Melanie White on shopmyexchange.com. Get all the latest information about the new ❻ and improved MILITARY STAR card so you can day’s purchases if they’re new tell your customers! Don’t forget to tell them cardholders.Save 10 percent on all first about the card’s rewards program! Questions? Send them to [email protected]. This holiday season means more tech-savvy customers martphones and tablets are the • Don’t forget shopmyexchange. Sshopping du jour of today’s military com. customers, the most techology savvy products in your store, guide them of any generation, so store associates If customers can’t find should know what they’ll face this how to navigate the site. Offer holiday season. alternativesto shopmyexchange.com. to products they Know can’t
pong back and forth between looking • Use good judgment. Resolve These “omni-channel shoppers” ping- find. at merchandise and checking their issues timely and on the spot, If customers can’t find what they smartphones or tablets. when possible. Do the right thing. So says Marla Smith, vice president of want in your store, help them shop and buy on shopmyexchange.com. strategic operations and a former store November Associate manager. customers the way you’d like to be With more shoppers using new PULSE survey treated. technology for price comparisons, What will you be doing at 4 a.m. on • Know your product. Smith warns, store associates should Black Friday? is power. It increases the level of expect more price challenges, so they Knowledge ❑ should know the Exchange’s price- Sleeping and the customers. matching policy. comfort and confidence—yours ❑ Working • Be friendly. ❑ Shopping associates when interacting with customers. Small talk goes a long Connect with your customersHere are this Smith’s holiday five season: tips for way in helping you understand Go here to tell us! Look for the their needs. • Sell like you’d want to be sold to. results in an upcoming Exchange Be engaging and interactive. Treat Post.
NOVEMBER 2015 | EXCHANGE POST 5 EXTRAORDINARY CUSTOMER EXPERIENCES | Family Serving Family Associates deliver extraordinary customer service persistence, we not only got my bike up I received great service. This gesture and going, we got another friend’s bike tookRecently, me back Kristina 20-plus made years certain when she that operational. and Armando made my life easier. How There is no doubt where I send do you express appreciation for 20 the next person: the Ramstein AB years of great service? Exchange and Bronagh Johnston. Armando, for example, still has that Mayumi Oikawa dedication and sense of responsibility. Overseas Region/ He’s now the food court manager, but Camp Foster, Japan still walks across to smile, shake a Recently, I upgraded hand or give a pat on the back. He is to the next iPhone. still great when it comes to customer Mayumi Oikawa Starbucks staff service. To Armando, the people he recommended the case Central Region/Barksdale AFB, La. serves are not just customers, they are accessory, which I purchased and The Starbucks staff is awesome. I welcomed and treated well. she installed on my phone. Today, I’m can be having a really messed up day Bronagh Johnston so grateful for the recommendation. and go in there and come out much Overseas Region/ While traveling on Okinawa happier. The staff always seems to get KMCC, Germany Expressway, I came upon an accident. It I had a great was raining heavily, visibility was low, been to different Starbucks in Bossier experience with Harley- and the overturned car was partially my coffee right the first time. I have Davidson’s Bronagh on the road. I learned that the police the way I like it. Johnston, who went or emergency services had not been City, La., and they can’t get my coffee The staff at Starbucks deserves out of her way to make sure a bike I called, because two other phones at recognition for their hard work. bought last year in Stuttgart was fully the scene were not working, possibly Kristina Putnam and operational. because of the rain. My iPhone with the Armando Bernal Western Region/Los that could load the European maps I felt good having helped someone Angeles AFB, Calif. In Stuttgart, I couldn’t find a shop andLifeProof felt even cover better worked that as Ms. advertised. Oikawa I have been an I learned that others were getting recommended the phone and case. active customer at your theon a same 2014 runaround Electra Glide in theUltra shops Classic. in She knew the advantages of the cover Exchange for almost Stuttgart—until a friend at Ramstein and was focused on providing the best 34 years. Associates AB’s Exchange spoke with Bronagh. possible service and not the sale. Bronagh went out of her way It’s great that the Exchange has such Armando Bernal at the to get my bike on the road fully outstanding associates on its team. Kristina Putnam and gas station treat me operational before the riding season as if I am part of the ended. Because of her dedication and Which of your co-workers won family. awards? Find out here. Recognizing the front lines: Calling out the top associates hese exemplary associates served customers, increased sales, boosted average tickets or served as leaders to others. T Read about them! EasternThey will Region receive specialCentral coins fromRegion President andWestern Chief Operating Region Officer Overseas/PacificMike Howard. Overseas/Europe Kashawn Young, Fort Ron Bachan, Denise Langley, Carlos Chong-taek Hong, Israel Obey, Wiesbaden Janet Casillas, Fort Sill Lawson and Jorge Gabriele Neumann, Camp Ripley Jaqueline Bolas, Fort Taco Bell Araya-Sanabria, Fort store Grafenwoehr Popeyes Drum Military Clothing Wainwright main store Camp Humphrey main Bragg food court Apple Olsen, Fort Rucker Se-yong Yang, Paul Fox, Grafenwoehr Services Andrea Lewis, Dyess AB Subway Services Elsie Cota, Fort Benning Kunsan Services Takashi Morita, Ruth Eng, Fort Irwin Yokota AB Vending AFB Burger King
6 EXCHANGE POST | NOVEMBER 2015 EXCHANGE NEWS | Family Serving Family
2015: The Year of the Customer Family Serving Family Exchange Core Values: The Courage to Use Good Judgment She always had a smile as we talked about my career. She and my wife Associate’s talked about military families and the Greeting ‘made us feelExchange. appreciated’ language skills This exceptional associate made us save a life feel like we were part of her family. We By Steve Smith ended up buying a TV—and we had only come in for household things! wajalein, Marshall Islands — This associate was the warmest, By epitomizing two Exchange core most positive and friendliest associate values at once, big-hearted Subway we have encountered in our 30+ years of shopping Exchanges. saved an infant’s life 5,300 miles away inSupervisor Phoenix, CrystalAriz. Samuel possibly ‘Getting better and better’ K After returning to the Exchange “Family Serving Family” and “The Joanne Cahalan many times since then, we found that it are evident in Courage to Use Good Judgment” Eastern Region/JB Andrews, Md. just kept getting better and better. Samuel’s story, Since I retired seven years ago after In July, my wife said we should which began in a a career as an Army chief warrant speak to the manager and convey our Phoenix hospital’s experiences with him about the amazing intensive care unit. the JB Andrews Exchange, but quit transformation in service we have A struggling baby becauseofficer, my of wifea decline and Iin had customer shopped at received during the past few months desperately needed service. and thank him for what he was doing. an immediate This past May, we were at the To my surprise, the manager was Crystal Samuel medical procedure commissary and needed to save her life, household items that ❛ Keep moving in the countered those months but language barriers were keeping the very first person we right direction, because ago with the smile and the baby’s Marshallese parents from We decided to go to the warm greeting. understanding. it’s bringing us retirees Exchangewe couldn’t to find quickly there. get This manager’s name what we needed and back to the Andrews a Marshallese interpreter in Phoenix, a leave. Exchange. ❜ can now see where this co-workerWhen a saidsocial her worker brother’s couldn’t girlfriend, find We had one of the changeis Joanne in Cahalan. the Andrews I knew the language. That girlfriend— best customer service experiences we Exchange started. When you have an Samuel— spent more than an hour on have had in a long time at this Exchange! effective, positive and outstanding We found a tremendous change in the leader, the trickle-down effect means associates’ attitudes: they were smiling that associates are the same. inthe Phoenix, phone from interpreting her Kwajalein doctors’ house and helping folks—and other customers My wife and I just wanted to instructions.in the South Pacific with the family noticed. recognize such a wonderful person, Her boss, John Hutchins, said he manager and supporter of our cause to wasn’t too happy that Samuel was late Feeling appreciated JB Andrews. for work, but once he discovered why, At the front, an associate greeted We active duty and retired Soldiers his tune changed immediately. and family members would like to thank Joanne and her team for the us with a smile and “Welcome to your feel appreciated. great things they are doing for all of us. “I said, ‘Holy cow,’” Hutchins said. Exchange!” We started That looking made myat TVs. wife This and I “What an amazing job. I am very proud –Dave Walker, U.S. Army, only make a difference for our valued same woman walked by and asked if of Crystal. Exchange associates not CWO4, retired guests, but those who we don’t even we would like to know a little more about the TVs. know or see.”
NOVEMBER 2015 | EXCHANGE POST 7 EXCHANGE NEWS | News from the Directorates EXCHANGE NEWS | About Our Customers Exchange reaches military spouses where they live, shop T FunFact the Exchangehe Strategic message Corporate to military 26% Communication team takes spouses where they live and shop: at Percentage of associates who are Since 2007, the Exchange has military spouses. installations throughout CONUS. partnered with the Army Wives The Exchange Network to attend about three military has won spouse conferences each year. The awards for events give Exchange associates its priority opportunities for one-on-one on hiring conversation with the backbone of the Fort Polk, La. — Associates talk to military military spouses about the Exchange military family: military spouses. spouses. benefits. and speak with some of our most under their belts to newly married “It’s a perfect way to meet From the Services, Food & Fuel Directorate challenge, the conferences are a great important customers,” said Corporate opportunityones facing their to explain first deployment the Exchange SBMs boost earnings proudCommunication to be a military Specialist spouse, Lisa and Moak. “They leave the conferences feeling we leave feeling proud to work for an giveaways. Besides gift baskets and by half-million benefit and provide prizes and organization that supports Soldiers, gift cards, popular Exchange giveaways ervices business managers and are Patriot Family deployment coloring Stheir teams added $500,000 to their At the end of each conference, books and calendars, Moak said. net earnings during August’s challenge MoakAirmen explains and their to attendeesfamilies.” how the Exchange embraces family serving Each month leading up to the “Fort Riley spouses were happy to family: military spouses make up 26 Exchange table since their military awardingfor the 2015 of theExchange Services Services cup later Cup. this percent of its workforce. find the deployment calendars at the From leaders of family readiness earnings over prior year win $100 team spouses were about to deploy to Korea for the kids to keep track of when their awards.fiscal year, SBMs with the highest net spouses with multiple deployments for a year,” Moak said. “It’s a great way groups to officer spouses, long-married Here are August’s winners: strategic prioritymilitary parent will return.” Grow Concessions Chin-man Chong Fort Bragg, N.C. — Services, store and post leaders slice the ribbon during the Camp Walker, Korea grand opening of Edible Arrangements. Capital (large store) The name-brand concession creates 39% more in earnings fresh-fruit arrangements and gourmet chocolate-dipped fruit for pick-up or delivery. Lale Salman The Services, Food & Fuel Directorate Incirlik AB, Turkey (small store) Arrangements. Fort Bragg’s store is the 82% more in earnings are considering five more Edible
first for the Exchange. Ae-kyong Kim is also growing concessions at Fort Yongsan, Korea Campbell,On Page 22, Ky.find out how the Exchange Southern (medium store) By Alex Dewberry 42% more in earnings 8 EXCHANGE POST | NOVEMBER 2015 EXCHANGE NEWS | About Our Customers How well do you know the installations we support? Get to know the mission, unique customers at Fort Drum, N.Y., and Davis-Monthan AFB, Ariz. Fort Drum, ‘Climb to Glory’ Named after Lt. Gen. Hugh Drum, who served in both world wars and as president of the Empire State Building’s management company.
aj. Gen. Frederick Grant, son of he 10th Mountain Division he coldest day on Fort Drum was MUlysses, purchased the land in TInfantry) arrived at Fort Drum in TJan. 16, 1994 (-43 degrees F). Upstate New York in 1908. 1985. (Light Originally named units causes lake-effect snow, which dumps used the favorable summer climate Since 2001, the 10th’s four brigades largeFort Drum’s amounts proximity of snow toin Lakelittle Ontariotime. to train. The post wasn’tCamp Pine, named Fort have deployed more than 20 times. Drum until 1974. In winter 2013, more than 189 inches of snow blasted the area.
To serve the Soldiers and military families at Fort Drum, we have one main Exchange, five Expresses and 14 restaurants — with 348 associates, 56 percent of whom are military spouses or veterans. Davis-Monthan AFB, ‘Home of the Boneyard’ Named in honor of WWI pilots Samuel Davis and Oscar Monthan, both Arizona natives killed in plane crashes in the 1920s.
avis-Monthan AFB's host unit is avis-Monthan AFB is home to the he Arizona desert makes Davis- Dthe 355th Fighter Wing, whose Dsole aircraft boneyard for excess TMonthan AFB the ideal location for mission is to provide A-10 Thunderbolt military and government aircraft. the aircraft boneyard. II close air support and OA-10 forward With 4,400 aircraft, it’s the largest of air controllers to ground units around its kind in the world. The dry conditions reduce corrosion. the world. The hard ground doesn’t need paving Aircraft here can be stored, salvaged, and can support the weight of a large The 355th traces its roots back to World sold or restored. The boneyard is number of aircraft. War II, where it damaged or destroyed maintained by the 309th AMRG. 1,500 enemy planes.
To serve the Airmen and military families at Davis-Monthan AFB, we have one main Exchange, one Express and eight restaurants — with 195 associates, 26 percent of whom are military spouses or veterans.
NOVEMBER 2015 | EXCHANGE POST 9 EXCHANGE NEWS | News You Can Use
From General Counsel From the Inspector General’s office A holiday refresher Inspection reports ready for managers on fundraising rules Exchange’s effectiveness so managers By Karen Seale TInspector General recently and associates can perform the he Exchange’s Office of the he holidays are a time when we completed summer inspections after organization’s 120-year-old mission. Tremember those people needing visiting 12 main stores and associated Inspectors identify noncompliance, assistance. However, as government facilities. determine causes and magnitude employees, Exchange associates are The inspections focused on prohibited from fundraising in the procedures, and identify managers of deficiencies, teach processes and workplace for charitable organizations. Western Region internal controls, who’ll make corrections. gundirector/CEO counters andstrategic priorities, Noncompliant or The Inspector General workplace is covered in optometry clinics. Charitable and fundraising is only authorized in the federal for: The IG team will plans a reservoir opportunities for Director/CEO release reports to managersdeficient areas to drill present down Department of Defense employees of “best practices” for Letter 15-01 senior managers. to the causes to devise managers, associates. Associates who want the best solutions. The • co-worker. raising money to benefit a to know the results of reports may include The inspectors at their facilities should ask examples from facilities to help For disaster relief efforts • Combined Federal Campaign their managers. managers at other stores identify approved by issues and plan corrections. • Management First, why inspect? Office of Personnel ‘Good news stories’ For the military’s annual Future inspections will include collections for relief organizations, compliance, process improvement, • such as the Marines’ Toys for Tots associate sensing and other areas that will allow inspectors to collect more thingsInspectors right and also in spotlightunique ways—and “good news What about personal fundraising? data, make more observations and spreadstories” the of storesstories and across associates the entire doing Exchange associates can raise funds evaluate more broadly Exchange-wide Exchange. The IG staff plans to build in a personal capacity, but away from issues. work and during non-duty hours. IG inspections help improve the a web-based reservoir of these “best In addition: practices” on its portal in 2016. They cannot use their Exchange From General Counsel titles or imply any endorsement of Better read this before taking that second job • their activities by the Exchange. By Karen Seale supervisor an outside employment Supervisors cannot ask request form subordinates to volunteer or give id you know that government • employees need approval to work in the outside employment or your money. D . Any significant changes a second job? Exchange position requires Associates resubmitting a revised also The Questions or Help request to your supervisor • cannot use Ethics and Department of Office of Government Wanted! for approval. Exchange need more info? Defense say that Exchange Apply Send an email to associates, who are Associates are prohibited email, within from working second jobs phones, [email protected]. government employees, must faxes, copy get their supervisor’s approval before taking second jobs. government employment. machines In addition,that conflict use of governmentwith their and other resources to support the computers, copiers, fax machines and effort. disclosure reports, they also must get approvalIf associates from an file ethics financial counselor. other property in connection with a Karen Seale is senior ethics paralegal Associates with second jobs when paying second job is not allowed. in the Exchange’s Office of the General they start working for the Exchange Counsel. must complete and submit to their Send questions to [email protected].
10 EXCHANGE POST | NOVEMBER 2015 LOSS PREVENTION & SAFETY | Protecting Earnings and Life
Buzzing with ideas? Caught . . . doing the right thing! Core Value: The courage to use good judgment Enter the safety motto contest ot a great idea for a catchy Ghealth and safety motto for the Exchange? If so, enter it in the annual Exchange Health & Safety Motto contest. Maybe you’ll win and see your
Davis-Monthan AFB, Ariz. — Barksdale AFB, La. — Forklift driver Prevention materials in 2016. Prevention Manager Mary McFadden creation emblazoned over Loss teaches associates how to respondLoss in daily checklists and wearing seat belts Deadline approaching case of an active shooter at their store. areBarbara keys LaCourto safe operationsshows that ofcompleting materials- The deadline is Nov. 30. The handling equipment. winner gets a $100 Exchange
appreciation. Four runners-up will eachgift card receive and $50a certificate gift cards of and
The winner will be announced mid-December,certificates. plenty of time for cards to arrive for holiday shopping at your Exchange. Be original There is no limit on the number of submissions for an associate, but stipulations are: Vogelweh, Germany — Vogelweh Fort Polk, La. — Supervisor Norma Previously used mottos will not wears safety-toe shoes to protect his Ayrton show off safety pins they be considered. • Furniture Warehouse’s Crawford Allen Tewasmetaw, left, and Cashier Edletraud Email responses will not be as he wrestles with large, heavy boxes. responded to care for an associate who accepted. Entries must be given Hefeet also from secures “smash the and boxes crush” with injuries shrink faintedreceived at from central LP aftercheckout. they immediately • on the portal survey. wrap. No submissions after Nov. 30.
Keesler AFB, Miss. — • customer in a secluded area removing a $58 bottle of Giorgio “Originality is what we are Associate Elelia “Leia” Hicks spied a contests,looking for,” we saidreceived George numerous Shaffer, health & safety manager. “In past detainedBeverly Hills the customerperfume from on suspicion its packing. of shoplifting—all She then notified thanks Loss identical submissions, a dead toPrevention. Hicks keeping LP specialists her eyes peeled then reviewed for suspicious the store’s activity. video and giveaway they were copied from the
❛The Exchange combats shoplifting with a well- mottosInternet.” have revolved around a bee, trained LP staff, high-tech camera systems and EAS A bee is the LP mascot. Several systems; however, the best defense is a well-informed, conscientious workforce. Conscientious associates know their merchandise and are such as the currentthe others, one, “Beforedating back You well aware of their customers.❜ Start,to 2006. BEE Safety Smart.” Check out –Rick Koloski, vice president, Loss Prevention
NOVEMBER 2015 | EXCHANGE POST 11 YOU AND YOUR BENEFITS | Keeping Healthy & Happy November is open enrollment month for benefits pen enrollment is this month. OWhat should you do? During Open Enrollment month in November, review yours and your family’s current health, dental elections and consider yours and your and FSA benefits to see if changes are needed. family’sReview health your care current needs benefit for 2016. The Open Enrollment Newsletter Got questions? Your answers are here. was mailed to your home. Read it to know what you need to do during this period and learn about the changes and Accounts for health care and including highlights of the medical, dental and • Dental information, dependent care. Remember, you the Aetna Passive PPO Dental life insurance plans. must elect one or both FSAs each and Aetna International Dental Making your elections year if you want to participate. plans. Find information also on the Go to the Exchange home page. Aetna Stand Alone Dental Plan if over year to year. you want dental coverage without Current FSA elections do not roll • Increase Supplemental or Spouse enrolling in a medical plan. • Click on “Employee Self Service.” • Flexible Spending Account and password. • • Enter your TSS ID (“Y” number) evidence of insurability. information, including the Health Life Insurance coverages with no Get your questions answered FSA. Remember, FSAs don’t roll • Click on “eBenefits” under Family During Open Enrollment, you can: Visit overCare toFSA the and next the year. Dependent Care & Benefits. to learn about your Aetna medical Join a plan under the DoD NAF and dentalwww.nafhealthplans.com plan options and Flexible • Spending Account elections. Not changing anything? Do Switch plans, if another plan is Health Benefits Program. nothing and your current available in your area. elections will roll over to 2016, • • Medical information, including Add or remove eligible dependents On this site, find: all Aetna plans. Your plan will except for FSAs. from your plans. • depend on your location and Enroll in the Flexible Spending situation. • Aetna change for 2016 Life insurance rates Take advantage of this hese changes to the Aetna plans opportunity to review and for 2016 will drop will be effective for 2016: change your life insurance T Bariatric surgery will now be elections during this year’s Insurance for regular full-time covered the same as other medical • associatesoverage are levels changing, for Child effective Life Jan. Open Enrollment period. services, once you’ve met the 1. deductible. Bariatric surgery is The $2,000, $8,000 and $12,000 to the next highest amount closest covered only when it is medically coverage levels will no longer be to your current level; i.e., $2,000 will available. New coverage options are: become $5,000. in-network care only. C Of course, you can always choose necessary. Benefits will be paid for $5,000 Mental health and substance abuse another coverage level during Open $10,000 day and visit limits will no longer • Enrollment. • apply. $15,000 Other changes are occurring for • There will be a new and improved $20,000 2016. Rates for Supplemental, Spouse • health incentive credit program. If you are enrolled in one of the • • You’ll be able to earn $250 for coverage amounts that are going and Child Life Insurance and Basic associate-only coverage and $600 away, you will automatically be moved associates will all decrease next year. Life Insurance for regular part-time for family coverage.
12 EXCHANGE POST | NOVEMBER 2015 s Intensify National Brands
Find this and other great Lego products at your Exchange and online at shopmyexchange.com.
NOVEMBER 2015 | EXCHANGE POST 13 EXCHANGE NEWS | Family Serving Family Making a great place even greater: new Fort Hood stores open
By Julie Mitchell and Steve Smith ORT HOOD, Texas — An era of modern shopping dawned at Fthe country’s largest Army post Oct. 1 when the Exchange opened its new $47 million shopping mall.
associates and excited customers joined in the grand-opening celebrationsMore than. Some2,000 customers military officials, even lined Exchange up long managers, before dawn just hoping to catch good deals.
“This truly is a great Tomplace; Shull we astold Team the FortExchange Hood arecommunity so proud beforethat we the can doors make opened this an on even the greater 270,000 place,” square Exchange foot shopping Director/ Chief Executive Officer
center. “This is dedicated to you.” BrownIn keeping to Boston with Market the Exchange in the main strategic store, priority, mall and “Intensify food court. National Brands,” shoppers found well-known names from Bobbi Wynn, who has worked at the former ExchangeInventory and Control now the Associate new one Kathyfor 30 years, described the store as brighter, up-to-date, more customer friendly, and a fresh environment for associates.
because it was my home away from home “Leaving the old store was bittersweet Tom Shull presents memories there, but looking forward to his coin to Kathy for many years,” she said. “I have so many Wynn, who has worked for 30 Seemaking what new General memories Manager here.” Paula years at the former Gunderson, who is no stranger to opening Exchange and now big Exchanges, had to say. We also have the new one. more pictures! Historical ones, too!
Grand opening FunFact $1.76 million Sales for the four-day grand-opening celebration at the Fort Hood shopping center. Learn about the customers we serve at Fort Hood!
14 EXCHANGE POST | NOVEMBER 2015 EXCHANGE NEWS | Family Serving Family Making a great place even greater: new Fort Hood stores open
Learn about the customers we serve at Fort Hood! Photos by Sandi Lute NOVEMBER 2015 | EXCHANGE POST 15 EXCHANGE NEWS | News from the Directorates
Consumables Hunt Brothers Pizza pans out in Express stores By Steve Smith Pizza FunFacts othing beats the munchies more Nthan a slice or two of pizza. Just $2.4 million ask famished Soldiers and Airmen Sales of Hunt Brothers queuing up at Hunt Brothers Pizza at Pizza as of Oct. 1 at 12 Expresses around the world. Expresses in CONUS and Europe. opened in 2013 at Fort Hood’s 3rd Since the first Hunt Brothers Pizza At right, a satisfied have popped up in Europe and six Soldier at Germany’s Corps Express in Texas, five others Rose Barracks. Pulaski Express in Vogelweh, Germany, welcomedat CONUS Expresses. the latest one. On Sept. 4, the Plans call for 17 new locations in In the industry, 7,200 convenience stores, mostly in the Southeastern up the equipment, a steady stream of United States, include a Hunt Brothers customers “When wewill are stop in byan toExpress say they setting grew 2016,Snack including Avenue addition eight in the Pacific. Pizza. That part of the country is where Paul Olney, the consumables buyer the majority of enlistees lived before who is helping grow the business, said they joined the armed forces. up on Hunt Brothers Pizza and love it,” HBP is ideal for Express customers who Olney said. “They’re excited to see the want to grab and go. concept in our stores.” Back-to-School FunFact customers a hot food option when “Hunt Brothersthe Pizza food gives courts our and $8.2 million strategic other installation This year’s back-to-school priority restaurants are sales, about equal to last Grow the year’s figure. But gross Express margin rose a healthy 14.7%. Brothersclosed,” he Pizza said. is Schofield Barracks, Fort Bliss, added to an Express,“When we asee Hunt sustained, Fort Buchanan, Fort Sam double-digit growth in our Heat-and- Houston and Fort Carson led Eat performance and the Express in total sales. Students bought basket growing to an average of $13. more pocket portfolios— nearly 130,000—than any “The only product that grows the other school supply. More sales, more growth Express basket more is gas.” Above, associates at Fort Hunt Brothers features original Benning, Ga., hold their annual back-to-school fashion show. and thin crust pizza, plus traditional toppings for customers to customize ❛We were flat compared to last year because their pies. Fully loaded runs $9.99. The school enrollment was down 6 percent in Europe offerings include spicy and southern- and 10 percent in the Pacific, so fewer families style wings, wing bites and chunks of were needing school supplies. But we saw gains chicken breasts. in CONUS, which tells us that our customers are shopping us first. We had what they needed at ❛The only product that grows the competitive prices, and we were in stock. Express basket more is gas.❜ ❜ –Melissa Mick, buyer, school merchandise –Paul Olney, consumables buyer
16 EXCHANGE POST | November 2015 s Intensify National Brands
V6 Mattress Powerful suction to remove allergens from your mattress.
Find this and other Dyson products at your Exchange and online at shopmyexchange.com.
NOVEMBER 2015 | EXCHANGE POST 17 AWARD WINNERS | Exemplary Associates from Around the World
EPP selling champs!
Fort Gordon, Ga. — Fort Buchanan, P.R. — During a store competition, associates increased Treva O’Dell the number of Exchange Protection Plans sold by 11 percent. Associates who GM Stefan Marks, right,Charley’s and Foreman Manager sold the most EPPs received $50 gift cards. They are, left, Yamille Negron and Teirnna Noblereceives for boosting a COO the coin average from Maria Figueroa; top row: Zuleima Rodriguez and Gabriela Suarez; second ticket. row, Nella Luna and Geraldine Vescovacci.
By Christine Karimkhani By Dominique Williams
Fort Bragg, N.C. — Senior Vice Yokota AB, Japan — Associates celebrate winning in two categories of a President Bob White awards Manager monthly Exchange Protection Plan contest. For eight weeks in a row, the store Cedric Martin, right, for a 20 percent
mini-mall food court. Ozawa,has been far tops right. in the Pacific, so managers held the luncheon to say, “Thanks.” increase in direct-operating profit in the Associates are flanked by managers Raul Garcia-Rosario, far left, and Shigekata By Alex Dewberry By Masami Ohtsuba
A Purple Heart and a coin Fort Wainwright, Alaska — Sporting Goods Supervisor Justin Johnson, center, receives a coin from Exchange Senior
Enlisted Advisor Chief Master Sgt. Sean Applegate, left. Senior WhileVice President on active Ken duty Brewington with the Army, joins them Johnson for the received photo. a Purple Heart after he was shot twice in the back and once in the foot during the shooting rampage at Fort Hood, Texas, in November 2009. His wife is now stationed at JB Elmendorf.
Read the article from the Fairbanks Daily News-Miner about Johnson.
By Denice Langley
18 EXCHANGE POST | NOVEMBER 2015 AWARD WINNERS | Exemplary Associates from Around the World
Kirtland AFB, Ariz. — Managers Fort Richardson, Alaska — The Fort Bragg, N.C. — Popeyes’ Patricia Robert Cooper and Melissa Oranday Express’ Vanessa Aiken receives a coin Martin, Katerina Forsyth and Wanda receive the Patriotic Employer Award from Exchange Senior Enlisted Advisor Lorenzo celebrate the greatest ticket for hiring National Guard and Reserve improvements—40.6%— in a contest of members. customer service. Exchange Popeyes. Chief Master Sgt. Sean Applegate for her By Melissa Oranday By Pamela Roseveare By Alex Dewberry
Vicenza, Italy — Former GM Fort Benning, Ga. — Mae Wright and Little Rock AFB, Ark. — Nicholas Traqueshia Davis pose after being Versluys, Lari Sasser, Aimee Birgitt Aydelotte, right, congratulate GM chosen by their peers as Associate of Rodriguez, Michelle Pointer and Secretarysecretaries Julie Roberta Neil Satterfield,on her promotion left, and Jordon Harper graduate from the to manager. respectively. Retail Management Academy. the Month and Cashier of the Month, By Birgitt Aydelotte By Jennifer Smith Paige Exchange core value: The Courage to Use Good Judgment Potentially saving a Marine’s life Fort Gordon, Ga. — Troop Store Manager Sherita Boyd
receives a certificate of appreciation and commander’s coin from at-riskMarine Marine. officers after her quick thinking enabled her to see and report suspicious activity that led to the identification of an Boyd became suspicious when the Marine was buying cough syrup daily at her store. She alerted his superiors, who discovered that he was mixing the cough syrup with alcohol—a potential deadly cocktail. Marine investigators said Sherita probably saved his life.
By Christine Karimkhani
NOVEMBER 2015 | EXCHANGE POST 19 TOYLAND GRAND OPENINGS | Creating Great Customer Experiences
strategic priority Intensify National Brands
Cannon AFB, N.M. — Associates Fort Drum, N.Y. — pose with Santa at their Toyland grand opening, which increased sales by 24 princess story time. MoreIn the than store’s 50 newkids “Disneycame dressed at the asExchange” their favorite concept Disney shop, percent compared to last year. princessassociates or Whitney Marvel super Waterman, hero. Read left, in about dark thered, 60and new Kimberly “Disney Campos at the share Exchange” concept shops open for this holiday shopping season!
By Melanie White By Jacqueline Bellis 120th Anniversary FunFact
Exchange Toylands have been synonymous with the holiday shopping season going back to the 1940s. At left, the outdoor living shop in the early 1950s at Fort Benjamin Harrison, Ind., becomes the Toyland. See more about our Toylands and the delights they made on Fort Leonard Wood, Mo. — What’s a Toyland grand opening without a cake? children’s faces through the And, who likes cake better than kids? years! Managers bring out the goodies for this Toyland’s opening.
By Lisa Yoder Help your customers ‘hide’ their presents from prying eyes with layaway ell your customers this holiday Tseason that you’ll help them hide their presents through our fee-free holiday layaway.
Learn all you need to know, Schofield Barracks, Hawaii — especially what to tell your customers Camp Zama, Japan — Manager Edward Glasser staffs the front door about this great program! back,Associates help paint Missy children’s Curran, foreground, faces at their families at the Toyland grand opening. Toylandred hair, grandand May opening. Rose Lazarte, in to hands out gift cards to the first 15
By Cathy Ely By Myra Dizon
20 EXCHANGE POST | NOVEMBER 2015 TOYLAND GRAND OPENINGS | Creating Great Customer Experiences EASTERN REGION | From the Field
Fort Lee, Va. — Starbucks associates Fort Drum, N.Y. — The food court’s Fort Bragg, N.C. — kick off a new fall promotion by Skylar Fallen, Rebecca Findley and his brother, MarcolynnFood Williams, Court spin Retiree Appreciation Day ceremonies. theManager wheel Cedric for a customer, Martin, right, who watcheswon a wearing flannel shirts and introducing Christy Landeta dish up tasty treats for prize during a promo. new fall flavors to tickle taste buds. By Rita Inchaurregui-Powell By Korey Martinez By Alex Dewberry Seymour-Johnson AFB, N.C. — FunFact The Exchange’s Sherry Higdon, 63% DeSelms celebrate the U.S. Air Force’s That’s the recentJennifer 68th Smith, birthday. Donna Lee and Vicki weekend
By Vicki DeSelms sales increase for the Fort 120th Anniversary FunFact Bragg mini- mall’s family- AAFES and friendly NFL kickoff festivities compared the Air Force to the previous weekend. See a historical timeline of the Air Force and its connection to the Exchange. Customer traffic increased by 62 Bet you didn’t know that the Exchange provided movies to the President’s percent compared to the previous plane, Air Force One. weekend.
Fort Belvoir, Va. — Associates Aberdeen Proving Ground, Md. — JB McGuire-Dix, N.J. — April Henry, Elizabeth Almazan, left, and Rachel Roop prepares a Star Wars display for Tracy Gangel haul pizzas to the break Retiree Appreciation Day with cake, theWith upcoming laser-like busy focus, holiday Associate shopping Karen roomNathalie for Wellhoff,a luncheon Joey to celebrateCampbell goodand giveawaysLongoria help and the prizes. community celebrate season. store results.
By Eileen Dean See more picturesBy Denise of Eastern Jamack associates in action! By Mark Sheppard
NOVEMBER 2015 | EXCHANGE POST 21 CENTRAL REGION | From the Field WESTERN REGION | From the Field
strategic priorities 2015: The Year of the Customer Intensify National Brands Grow Concessions
Fort Campbell, Ky. — Managers gather for the grand opening of the
expected to open at the Exchange this year.Sally Beauty Supply, the first of two
By Ivy Garcia-Romero FunFact: Growing Concessions 5 The number of Sally Beauty Supply stores that will be in the Exchange family by year’s end. In addition to Fort Campbell, others are located at Fort Belvoir, Va.; Fort Hood, Texas; Barksdale AFB, La. — Exchange Deputy Director Mike Immler, center, presents and Fort Leonard Wood, Mo. Another second from left, who won the bike in an Exchange/Dr Pepper sweepstakes. will open later this year at Travis a Harley-Davidson motorcycle to valued retiree Maj. Shawn “Goose” Gander, AFB, Calif. Success of the shops this year will Immler is accompanied by the 2nd Bomb Wing Vice Commander Col. Brandon determine expansion plans for next Parker and Bossier City Mayor Lo Walker, in suit, among others. year. “It’s such an honor to present this Harley to this fine Airman,” Immler said. “We appreciate you, and we thank you for your service.” By Julie Mitchell strategic priority Intensify National Brands
Offutt AFB, Neb. — Julie Berry, Fort Sill, Okla. — Store Manager Fort Campell, Ky. — Teresa Hollars, Julie Evans, and Precy Edward Devlin welcomes valued right, HR vice president, meets with military spouses to a cosmetics and associates to give feedbackNeil onKatz, the far recent associate satisfaction survey. storm.and Jimmie Gomez form the “Alley Cats” to take a bowling tournament by coffee event, hosted by Clinique. By Maka Johnson By Troy Watts By Cecilia Luna See more pictures of Central and Western associates in action!
22 EXCHANGE POST | NOVEMBER 2015 CENTRAL REGION | From the Field WESTERN REGION | From the Field
Fort Carson, Colo. — Softlines Travis AFB, Calif. — Associates JB Lewis-McChord, Wash. — New welcome home Airman Spencer Stone restaurant Qdoba serves free meals to as a young model shows off the latest after he helped thwart the terror attack troops and family members just so the back-to-schoolManager Laressa fashions McDonald of name-brand smiles on a French train while vacationing in staff could practice before the eatery’s clothing. Europe. grand opening.
By Gerri Wiggins By Morris Howard By Patrick McGhee
One big ‘kiss’ Los Alamitos JFTB, Calif. — To Fort Huachuca, Ariz. — Sales & Merchandise Manager Julia Woods presents one big Hershey’s chocolate kiss and a gift card to valued customer Estolano remember 9/11, Associate Lofa Faiai Benavides in a recent sweepstakes sponsored by the candy maker. bought cold drinks for the base’s first By Julia Woods police and fire responders. strategic priority By Maggie Evans Intensify National Brands
Hickam AFB, Hawaii — Hawaii food JB Elmendorf, Alaska — Associate JB Lewis-McChord, Wash. — Manager managers gather for a joyous feast to Valerie Dollison cuts the ribbon on the Virginia Saldate and a product rep welcome Business Manager Matthew new Taco Bell as Exchange managers present a Soldier with Seattle Seahawks and a food vendor, left, gather in the game tickets he won in an essay contest. celebration. Carter, in red shirt, to the team. See more pictures of Central and Western associatesBy Betty in Newman action! By Pamela Roseveare By Mary Frances Roldan
NOVEMBER 2015 | EXCHANGE POST 23 OVERSEAS REGION | Europe & Pacific
Grafenwoehr, Germany — Food RAF Mildenhall, U.K. — Marie- Camp Kinser, Japan — Tsuyako Nishihara helps a Marine with a video
® game and console accessory purchase parentssupervisors during Nelly a back-to-school Lamp, seated, event. creditLouise to Abellano, a couple left, in the and Because Ed Hicks of You during the Mad Max new release and Gorica Lujic meet with kids and sweepstakes.present a $1,000 MILITARY STAR promo.
By Chris Litch FunFact By Marie-Louise Abellano By Staff Sgt. Robert DeDeaux
333,000. The number of lunches KMCC, Germany — Torii Station, Japan — Between the breakfast and lunch rush hours, served annually by the Exchange to University’s Brett Bartel, center, from HQ in Dallas poses withCorporate associates in Department of Defense students in his Europe Operations Management Express is well stocked with bananas. Grafenwoehr, Vilseck and Hohenfels. course. Associate Taishi Kokuba ensures the
By Jadi Rendulic By Staff Sgt. Robert DeDeaux
Camp Hansen, Japan — Associate Camp Hansen, Japan — Military Misawa AB, Japan — Associates Haruka Tomari laughs with a Marine celebrate after selling $35,000 worth of while ringing up his merchandise sure a Marine has all he needs for Anthony’s Pizza in a day at the Misawa during the lunch-time rush at the hisClothing’s uniform Yasutaka for the upcoming Yasuma makes Marine Air Festival Express. held on the base’s airfield. See more pictures of Europe and Pacific associates in action! By Staff Sgt. Robert DeDeaux Corps Ball. By Staff Sgt. Robert DeDeaux By Satsuki Iwasawa 24 EXCHANGE POST | NOVEMBER 2015 Email or tweet pictures to the Exchange Post, Tweets from around the world [email protected] or @ExchangeAssoc
Fort Sill, Okla. — Fort Bragg, N.C. — @ExchangeAssoc North Express @ExchangeAssoc Edible associates celebrate team award Arrangements grand opening. with a barbecue. Thank for all First EVER AAFES location! you do.
By Sandra Williams By Ashleigh Bickler
Fort Riley, Kan. — Barksdale AFB, La. — Fort Wainwright, Alaska — @ExchangeAssoc Fort Riley @ExchangeAssoc Proud to @ExchangeAssoc baby derby and baby food recognize Barksdale associates at the Exchange grand opening. tasting contest. for excellence. Ft. Lee Disney
By Vanessa @VanessaRowlanda By Sheena Flournoy @SheenaFlo By Mike Immler @ExchangeDDawg
Fort Campbell, Ky. — Fort Wainwright, Alaska — Fort Drum, N.Y. — @ExchangeAsso @ExchangeAssoc Awesome @ExchangeAssoc Fort Drum hosted on-the-spot interviews team meeting at Ft. Wainwright. Exchange had a most magical today. 5 applicantsKim hired & Kim so far. Thanks for all you do! day for the Toyland grand opening. By Sean By Ivy Garcia-Romero @ivy_wgr Applegate @ExchangeChief By Ft. Drum PR @ggeo1234
NOVEMBER 2015 | EXCHANGE POST 25 TRANSITIONS | Transfers, Obituaries, Retirements
s Intensify National Brands
SUPREME SOUND™ The Grind headphone produces attacking, powerful bass; warm, natural vocals; and precision highs.
1-BUTTON MIC AND REMOTE Take/make calls, play/pause music and cycle through tracks.
SWEAT RESISTANT Fully sealed construction protects sensitive components from moisture that can destroy your earbuds. DESIGNED WITH
Find these and other Skullcandy products at your Exchange and PURPOSE online at shopmyexchange.com.
26 EXCHANGE POST | NOVEMBER 2015 TRANSITIONS | Transfers, Obituaries, Retirements
Soundra Bourne, Transfers Iverson named SVP James Alger 1985. 89, died June 4 in Nevada City, Calif. The Mather AFB retail manager retired in Lizzie Bryant, 91, died Aug. 1 in Tampa, Fla. The over Audit, IG – logistics operations manager III, Nicholas Baun MacDill AFB custodial worker retired in 1986. West Coast DC, to operations analyst, HQ Robert Cole, evin Iverson – logistics operations manager III, Keon Boney was recently West Coast DC, to operations analyst, HQ 78, died Aug. 11 in Lafayette, Ga. Drum, to store manager (BR/Gas), Fort Bliss 1998. named as senior – sales & merchandise manager, Fort The Atlanta DC motor vehicle operator retired in Carrie Cammel Jorge Diaz, vice president specialist, Europe, to general manager, The Yokota AB maintenance worker retired in Wiesbaden – region retail program 2010. 63, died Aug. 20 in Bloomington, Calif. over the audit Shulun Chang–Reuter Grace Dowd, and inspector HQ, to regional HR manager, Fort Bragg The Westover AFB store associate retired in 2000. – regional HR manager, 88, died Aug. 5 in Springfield, Mass. K 79, died Aug. 15 in Neptune, N.J. Chad Davis Wanda Evans, In announcing The JB McGuire-Dix department supervisor general’s offices. ARB – sales & merchandise manager, JB retired in 1996. Iverson’s Lewis-McChord, to store manager (MS), March Kevin Iverson Rodney Finch Charlotte Fujitani, 90, died July 6 in Honolulu, new position, to stockroom manager II, Fort Belvoir Hawaii. The Exchange associate retired in 1975. – store manager (BR), Puerto Rico, Della Hannah Johanna Gregory, 85, died July 27 in Wisconsin Tom Shull noted the recent audit and Bragg, to region services program specialist, HQ Director/CEO – services business manager, Fort cashier retired in 1993. inspector general realignment would Pamella Hutto Rapids, Wisc. The Kaiserslautern-Vogelweh Military Academy, to restaurant program planner, George Hamilton, 76, died Aug. 23 in Arlington, HQ – food court manager, U.S. Texas. The Izmir HR assistant retired in 1991. objective and independent audits, Brian Lautieri O’Retha Hedgecock, 86, died Aug. 6 in investigations,create efficiency evaluations in conducting and other – HR business parner, HQ, to HR retired in 1991. activities to prevent, detect and help Jadelynne Thorne Alexandria, La. The Exchange sales associate manager IV, RAF Lakenheath Albert Hernandez, 67, died Sept. 11 in San correct compliance concerns. – field technical manager, HQ, Antonio, Texas. The Brooks AFB store manager Aaron Vasquez to IT field support manager, HQ retired in 2009. Read more about Iverson in this – LP manager III, Maxwell AFB, Irvin Johnson, 80, died July 16 in Tacoma, Wash. Exchange Post . Into LPMemory manager IV, Fort Bliss The Exchange warehouse worker retired in 1990. executive profile Brenda Allen, 62, died Aug. 25 in Ellenwood, Ga. Theresa Johnson, Sabine Tarape, 65, died Aug. 21 in Yelm, Wash. 89, died July 22 in Ladson, S.C. The Fort Meade computer technician retired in Maria Appletoft, 88, died Aug. 21 in Mission, Helen Kochy, 91, died July 31 in Allentown, Pa. The Southeast DC foreman retired in 2013. The Mid-AtlanticJB Charleston Area cashier accounting retired intechnician 1990. 2002. retired in 1990. retired in 1979. John Terry, Kan. The Ellsworth AFB warehouse worker The Exchange equipment & facilities manager Frisidicion Arial, 85, died Sept. 7 in Saint George, Helen Lamm, 85, died Aug. 14 in Huntsville, Ala. 93, died Sept. 2 in Penn Valley, Calif. The Redstone Arsenal supervisory cashier retired retired in 1984. retired in 1992. in 1990. Sara Thomas, Utah. The Schofield Barracks reorder associate The Fort Benning food activity foreman retired Margareta Baker, 78, died Aug. 17 in Phoenix, Jerry Lewis, 84, died July 27 in Jonesboro, Ga. The 78, died Aug. 30 in Columbus, Ga. Ariz. The Peterson AFB lead sales associate HQ specialized electrician retired in 1993. in 1995. retired in 1994. Karin Lyles, 74, died Aug. 3 in Abingdon, Md. The Maxine Toledo, Laurie Bencker, JB Andrews accounting assistant retired in 1997. Panama. The Exchange department supervisor retired in 1990. 89, died Aug. 22 in Colon, William McEntire, 84, died Aug. 13 in Apopka, AFB. 53, died Sept. 16 in Cushing, Fla. The HQ associate retired in 1985. Jarred Torrance, 61, died Aug. 9 in Grand Prairie, Minn. She was a food service worker at McCoy Carolyn Miller, 68, died Sept. 2 in Fayetteville, in HQ’s Real Estate Directorate. Texas. He was a fixtures and equipment planner James Webb, 81, died Aug. 18 in Woodbridge, Va. Margaret Nunley, N.C. She was a store associate at Fort Bragg. The Exchange associate retired in 1983. retired in 1983. 87, died June 26 in Clarksville, Willie Williams, 90, died Aug. 22 in Alexandria, Tenn. The Fort Campell department supervisor Va. The Fort Belvoir associate retired in 1977. Marianne Prew, 88, died Sept. 7 in Browns Mills, N.J. The HQ warehouse foreman retired in 1985. Mildred Wilson, 95, died Aug. 15 in Annapolis, Md. The Fort Meade associate retired in 1977. Ramiro Robles, 63, died July 14 in Waxahachie,
Richard Rogers, died Sept. 4 in San Antonio, Texas. The HQ office assistant retired in 2009. Retirements Goodfellow AFB, Texas — GM Texas. The Okinawa support operations specialist Dale Fricker, Teresita Williams, in red, presents retired in 1993. Barbara McIntyre, Assistant Store Manager Rose Lillis Slawter, 83, died Sept. 6 in Tucson, Ariz. Dan Daniel DC, 41 years The Alaska Area associate retired in 1984. Terry Pirk, Wright-Patterson AFB, 7 years Guerra, center, with her 35-year Dan Daniel DC, 16 years Alfred Stichnot, 85, died Sept. 7 in Benbrook, Susan Williams, Eglin AFB, 21 years service award as co-workers join the Texas. The Exchange associate retired in 1989. Tammie Wright, Wright-Patterson AFB, 8 years celebration. She began her Exchange Hilda Sylvester, 90, died Sept. 15 in Ducanville, career as a sales associate. Texas. The Exchange retail manager retired in 1984.
By Pamela Veit
NOVEMBER 2015 | EXCHANGE POST 27 This is part of a monthly series celebrating the Exchange’s 120th anniversary. Red-Letter November Dates in Exchange History Nov. 29, 1880.
opened at Vancouver BarracksThe first “canteen”in the
in what is now Vancouver Barracks WashingtonPacific Northwest State. Exchange, circa 1920. Not the The little room was original “canteen.” the forerunner of the exchange system formed in 1895. Nov. 11, 1918. After World War An Exchange TFE at I, a committee the Pentagon, 9/11 recommended that the Army provide personal necessities to troops overseas. Typical WWI troop store in France, Exchange has served those who serve During the war, the possibly operated by Red Cross. ForestBy Steve Smith fires to terroristlater, associates attacks: at Sheppard the AFB, and other groups Corporate Communication Editor Texas, did the same after a tornado American Red Cross and Historian served troops overseas. ripped through the area. hroughout the decades, the Nov. 1, 1945. The TExchange has gone literally the Philippines, served American everywhere, even to the top of an POWsIn 1975, recently associates freed by at the Clark North AB, in Japan to serve first PXs opened isolated Peruvian mountain, to serve Vietnamese. troops in Tokyo and troops in non-combat operations. Associates served those restoring Yokohama. In the The earliest documented example order after the worst race riots in TV show M*A*S*H*, came on Dec. 9, 1956, when exchanges American history in Detroit in 1967. Hawkeye often said were built at N.J., for They supported relief efforts after he visited the Tokyo The main Tokyo PX, 1951 the Army handling 15,000 Hungarian 2005; Haiti’s PX while on R&R refugees thatCamp President Kilmer, Eisenhower earthquake, 2010; the 9/11 terrorist attacksHurricane; and Katrina, during seemingly annual fromNov. 15,the 1971.Korean The War. Army and Air political repression. Force chiefs of staff agreed to was allowing into the country to flee In 1962, temporary PXs served integrate management of all the forest fires in the Pacific Northwest. troops quelling violence from the responded to disasters, Marilyn Iverson, world’s exchanges under AAFES, Reflecting on how associates effective January 1972. Most exchanges American student, James Meredith, in overseas were independent of AAFES, enrollment of the first African- Exchange chief operating officer when the University of Mississippi. Nearly although AAFES provided technical, a year later in Europe, associates shortageKatrina hit, of associatessummed it who up this continuously way: provided basic items to medical units “We are so fortunate to never have a November 2001. Associates opened helping with earthquake recovery in wrote, in the Exchange Post in 2005. merchandise and fiscal assistance. Yugoslavia. rise up to meet every challenge,” she the first tent Exchange in Afghanistan “Whether it is a hurricane at Keesler Operation Enduring Freedom. worked 24/7 to restore vital missions in faraway places, AAFES at Kandahar AB to serve troops in Less than a year later, associates AFB, wild fires in Oregon or military operations to Alaskan exchanges after employees are always there taking care See more red-letter dates a devastating earthquake. Five days and historical pictures!
of our customers—and each other.”