Citizen's Booklet 2019-2020

"A folk holding its children by the hand will be living forever" The Alain Gilot Citizen's Booklet 2019-2020

Introduction by Marine Zamora – Special Educator and Working Intern at YMCA Malta

For one to be able to discover and create their own identity, a constant process of persistence and self-reflexivity is needed. Also, the lived events have a daily impact on individuals and allow them to get a better understanding of themselves as they move forward in life, as well as existing rather than only being. Hence, providing any type of support is an exchange with the ‘Other’ who enriches both the beneficiary of the support but most especially the one offering it. In this sense, I see this work as encapsulating the process of self-discovery that results from meeting with other people. The latter can happen in relation to a team of workers, and at the intersection of the practice of a foreign language in all its complexities, the sharing of experiences, and the discussions in-between meetings. From an initial idea or seed, as simple as creating a list of services available in Malta, the following work grew into a booklet from the various encounters that I had with various stakeholders – from service users to workers in the field of social care, and other professionals.

This was crucial in order for me to apprehend and understand the Maltese context, and to get a grasp of how it is experienced by people coming from a different socio-cultural and economic background. I feel blessed to have been given all the need support to make this project a reality. It took on a real meaning through these encounters and learning of how crucial it is to offer access to information related to identity, employment, housing, educational system and health. As a result, I hope that this booklet will be a resource for the benefit of the general public to facilitate integration and daily life in Malta and an additional tool for all those who are involved in helping others.

THE CITIZEN'S BOOKLET

Malta 6

Identity and Citizenship 8

Employement 12

Housing 15

Education 17

Maltese Public Health System 20 Auxiliary Information Legal Information 22 Transport 24 Financial Information 27 Immigration 30

YMCA Services 32

Glossary 34

34 Social Work Services Services For Childen 49 37 Education Shelters 51 39 Employement Emotional Support Services 52 39 Health Food And Charity Services 53 44 Housing Council 55 44 Identity Transport 55 46 Immigration Ministries 56 48 Legal Others 58

Malta

1 History

The history of Malta is a long and colourful one dating back to the dawn of civilisation. The Maltese Islands went through a golden Neolithic period, the remains of which include the mysterious temples dedicated to the goddess of fertility. Later on, the Phoenicians, the Carthaginians, the Romans and the Byzantines, all left their traces on the Islands. In 60 A.D. St. Paul was shipwrecked on the island while on his way to Rome and brought Christianity to Malta.

The Arabs conquered the islands in 870 A.D. and left an important mark on the language of the Maltese. Until 1530 Malta was an extension of Sicily: The Normans, the Aragonese and other conquerors who ruled over Sicily also governed the Maltese Islands. It was Charles V who bequeathed Malta to the Sovereign Military Order of St. John of Jerusalem who ruled over Malta from 1530 to 1798. Following the Great Siege of 1565, the Knights took Malta through a new golden age, making it a key player in the cultural scene of 17th and 18th century Europe. The artistic and cultural lives of the Maltese Islands were injected with the presence of artists such as Caravaggio, Mattia Preti and Favray who were commissioned by the Knights to embellish churches, palaces and auberges. In 1798,Napoleon Bonaparte took over Malta from the Knights on his way to Egypt. The French presence on the islands was short lived, as the English, who were requested by the Maltese to help them against the French, blockaded the islands in 1800.

British rule in Malta lasted until 1964 when Malta became independent. The Maltese adopted the British system of public administration, education and legislation. Modern Malta became a Republic in 1974. The foreign military bases on the island closed down permanently in 1979. Malta joined the European Union in May 2004 and the Eurozone in January of 2008.

1: https://www.visitmalta.com/fr/history

Places of Interest Youth Hubs Agenzija Zghazagh: Places to meet and socialize between young

people ! (Opening Hours: Monday To Friday 8 am – 2 pm)

But also: • Giovanni Curmi Higher Secondary School, New Street in Main Street Naxxar • Junior College, Ġuże' Debono Square Msida • Sir M.A. Refalo Sixth Form, Triq Ninu Cremona St Joseph High Road MCAST, Kordin Road Victoria, Gozo Santa Venera Raħal Ġdid • San Gorg Preca College,Triq Misrah il-Barrieri Msida

Malta Events and Festivals The Bubble Festival Festival raising awareness on many causes For further information and gather people around Art and Music. on every maltese events Every fund goes to the Bubble NGO and festivities go on: between other associations visitmalta.com/en/events More info on: thebubble.com.mt

Malta International Fireworks Festival Spectacular events taking place in order to celebrate Malta’s accession to thew European Union. Every end of April in Valletta and other places – free of charge.

Beaches

Ramla I-Ħamra - Gozo Golden Bay Armier Bay - Mellieha 7

Identity and

Citizenship in Malta

How to obtain Maltese Nationality

If you come from abroad, there are different ways to become legally a Maltese citizen: o Blood Right–Born outside Malta from a Maltese parent o If you lived in Malta for 6 years o If you were adopted by 2 Maltese people o If you’re married to a Maltese national o Or apply for naturalization o If you entered Malta by the Citizenship by Investment Program

Apply for naturalisation Under the age of 18, your parents will have to apply on Above 18 you may submit an application if all these your behalf if: conditions are filled: o Your parents were non-Maltese but one or o You have resided in Malta throughout the both of them acquired the Maltese twelve months immediately preceding the nationality date of application o You were born in Malta to a Maltese father o You have resided in Malta for a minimum and a foreign mother period of four years during the six years preceding the above period of twelve months o You are of good character o You have an adequate knowledge of the Maltese or the English language o You would be a suitable citizen of Malta

Identity and Citizenship

Then present the required documents to an official at the Citizenship Unit. After verification you’ll need two sponsors, one from an exhaustive list of status (a member of parliament, doctor, police officer...) and another Maltese citizen who hasn’t been naturalised in the first place.

Public Registry Evan’s Building, Place St Elmo’s Square, Valletta, VLT 20000 Contact: 00356 2590 4100 [email protected]

Getting a Maltese Passport

To get your passport it will cost you: If you are 16 or over (Valid for 10 years): st st o 70€ from 1 of September until 31 of March st st o 80€ from 1 of April until 31 of August If you are between 10 and 16 years old (Valid for 5 years) o 40€ If you are under 10 (Valid for 2 years): o 16€ Please note that extra fees will be added for exceptionnal requests (Urgent passport, second passport or diplomatic passport). You will need to ask for it in person since they need a proper photography and fingerprints. You also have to present the required form fully completed that you can find online in order to make the process faster at: identitymalta.com/passport-office/. Then the whole process will take 4 working days.

• Office Malta: Public Registry Evan’s Building, Place St Elmo’s Square, Valletta, VLT 20000 Contact: 00356 2590 4100 [email protected] • Office Gozo: Place Saint Francis, Victoria Contact: 00356 2215 6247 [email protected] 9

Identity and Citizenship

Getting a Maltese ID Card

You can get an ID Card as soon as you turn 14, it will be updated when you’ll turn 16 and will be mandatory at the age of 18. To ask for it, go to the Identity Cards Front Office also known as Identity Management Office at: Hattard House, Triq Nazzjonali, Hamrun Contact: 00356 2590 4300

For Gozo Office, it’s located at: Għain Oatet Str, Victoria Contact: 00356 2155 6317

Marriage

If you want to get married in Malta, you have to: o Do a request for the publication of marriage banns at the Public Registry. (Form RZ1) o Fill declarations on Oath (Form RZ2) from both grooms o You’ll need to provide both birth certificates, ID cards and copies and the ID cards of the witnesses o If you are under 18, parental consent to marry is required o If you are divorced, a Decree Absolute and previous marriage certificates. o If you are widowed, a Certificate of your 1st marriage, a Death certificate of the former spouse Contact Marriage Registry: 00356 2590 4240

Identity and Citizenship

Newborn Policy

In the case of a birth occurring in Malta, you’ll have to register the newborn to the Public Registry within 15 days after the birth by providing your ID Card and the documents provided by the Hospital. 10 working days after this request you’ll be able to order the birth certificate online at: www.certifikati.gov.com. The process should take 6 more days. o Birth in Malta: o Identity Malta Agency Office Mater Dei Hospital, San Gwann o Public Registry Evans Building, Merchants Street, Valletta Contact: 00356 2590 4200 o Birth in Gozo: o Public Registry By the Bastion Road, Victoria, Gozo Contact: 00356 2215 6381 / 2 / 3 / 5

Employement

Information

Usually, a work contract in Malta is 40 hours per week with 24 days of vacation per year. However here are some advice to help you enter in the Maltese labour world easily. Below you will find a diagram representing the sectors that employ the most.

Percentage Of Employement Per Economic Activity

Other services Manufacturing 10% 12% Construction 6% Public administration, education, health and social work Tourism 26% 28% Administration and Information and support service Financial and communication 10% insurance activities 4% 4% Cf. 2019 Labour Force Survey by The National Statistics Office of Malta Documentation Curriculum Vitae

Having a CV ready and nicely presented is mandatory, do not forget to implement all your certifications and trainings, professional experiences, skills and hobbies. Lots of websites are able to help you create a nice CV such as gdocs or europass.cedefop.europa.eu.

Cover Letter

Try to always have a cover letter presenting your assets, skills, reasons why you want to do this job or why you are the perfect candidate for it with regards on the domain you want to work is also useful, even if it’s getting less and less required. As for the CV, lots of websites can help you do it (Europass does it as well).

Employment

Police conduct

This is a document referencing your personal police record, it can be compulsory to provide it

for lots of jobs in Malta. Every Maltese citizens residing in Malta can obtain it by calling personally The Criminal Record Office at the Police General Headquarters in Floriana. You’ll have to present either an ID card, a valid driving license or your original passport. The certificate is issued against a fee of €2.80. You can also obtain it via internet at https://kondotti.gov.mt/

Police General Headquarters San Kalcidonju 000356 2122 4001 Il-Furjana Fax 00356 2294 2678 Police.gov.mt [email protected]

Where to search for a job Spontaneous Application

Just move around! Many of the companies operating in Malta use to put a call on their shop to advise people they are looking for new staff members, and also don’t hesitate to leave a CV anywhere you can!

Facebook Groups

Nowadays Facebook is the perfect tool to find everything you are looking for, Jobs and properties aren’t different, so we gathered for you some Facebook groups posting lots of Job offers.

o Malta Temp Work o Malta Jobs o Jobs in Malta o Malta Jobs Hiring o Jobs & Vacancies in Malta o iGaming Jobs in Malta 13

Employment

The occupational Handbook – JobsPlus

The Occupational Handbook is a source of information related to 246 occupations found in the Maltese labour market. These 246 occupations cover more than 90% of the labour force.

The information detailed in the occupational sheets of this handbook was obtained by means of desk-based research, online questionnaires and consultation meetings with various sectorial stakeholders (the State, Educational Institutions, Private Enterprise and other Social Partners) and makes it unique to Malta and the needs of the Maltese economy.

Each occupational sheet includes the following information: o Job description, duties and work environment o Entry level qualifications (including licences and warrants) o Knowledge, skills and additional qualities o Related career opportunities o Median pay o Job outlook for the coming years

Housing

Rental Contracts

Every legal document has to be written in the English language. In order to sign a rental contract, you have to provide your original passport or ID card and also photocopy. Usually, the first rent will include two-month rent (including deposit) at the beginning of the lease. This deposit will be given back if the property is returned in a satisfactory condition when you leave. If there are any outstanding bills, the landlord will use the deposit to pay for them.

How to search for an accomodation

Bellow, we gathered for you useful websites and facebook groups to make the search of accomodation easier for you: o www.maltapark.com Facebook: o Accomodation Malta o Malta accomodation o Accommodation Malta - Share, Rent - Apartment, Flat, House, Room (Public Group) o Accommodation Malta - Share, Rent, Buy - Apartment, Flat, House, Room (Private Group) o Malta Long Let Accommodation

Housing

The Equity Sharing Scheme

If you are over 40 years old and willing to acquire your own house this scheme is what you need. What is it? The Equity Sharing Scheme allows to get finance by the Housing Authority, between 40 and 80 percent of the amount of the loan (maximum loan €160 000). During 20 years you will co-own the property with the Housing Authority, after which you have the option to become the sole owner of the property. The only criterias are: o Need to be 40 years or older and in full-time employment o Can’t have a residence in your name o Need to pay a basic 10% down payment on the value of the property you are interested in purchasing To apply you need to: o Fill and submit a form available at the Housing Authority (Find the adress below) o Following screening and acceptance of the application, you will be referred to APS Bank o Visit APS Bank and submit all documentation to apply for the loan and find out the maximum loan amount you are eligible for o Identify your future home, making sure that the property value does not exceed €200 000 o Sign the loan agreement, procide with the Promise of Sale o Sign the final contract at APS Bank together with yourself and the Housing Authority

Other Housing Queries

If you are experiencing any housing issue (financial, legal ...) You can contact the Housing Authority:

Housing Authority 22, Pietro Floriani Street Floriana FRN 1060

Educational System

School

In Malta, schools are divided into three categories: state schools, church schools and

independent schools. School attendance is compulsory for children from 5 to 16 years old. The educational system is structured in four stages: pre-primary (ages 3 to 5), primary (ages 5 to 11), secondary (ages 11 to 18) and tertiary education. Attending school is compulsory up to the age of 16.

At the age of 16, students have to either progress into employment or continue to higher education. The academic year lasts from September to June. Summer break begins around the 30th of June and ends around the 30th of September. The educational system is divided into three stages: primary, secondary and tertiary. Classes are taught in both English and Maltese.

Different types of schools

In Malta, schools are divided into three categories: state schools, church schools and independent schools. State schools are free to all students and can be found in all the main towns or villages in Malta and Gozo. Transport to and from school is also free, as are books and other school materials. Parents will, however, need to buy their children’s school uniform.

Both church schools and independent schools offer pre-primary to upper secondary education. Both types are regulated by the Ministry of Education. As a rule, Church schools belong to the Catholic Church, and, thanks to an agreement with the government, do not charge school fees. The government covers salaries although parents will be asked to give an annual donation to help with school costs. School supplies and uniforms will need to be paid for by the parents.

Educational System

International and other private schools There are a good number of independent schools, and a fair number of international schools that care for foreigners in Malta. Parents pay school fees for these institutions and also need to buy school supplies, uniforms and pay for transport.

Specialist Schools There are four special needs resource centres in Malta. These have specialist teachers as well as equipment and other resources for children with learning difficulties. The schools also help with the integration of children of all ages with special needs into mainstream schooling.

University

The University of Malta is the only Maltese public university on the island, although a few foreign universities are being set up. UoM is one of the oldest universities in the Mediterranean area. Centrally situated in Msida, UoM is the highest teaching institution on the island. There is no university in Gozo and many Gozitans move to Malta to complete their tertiary education. Education at the tertiary level is publicly funded and is also free, and students can receive a stipend as well as an allowance for academic-related expenditure. The University offers a wide range of full-time and part-time degrees as well as diploma courses. The primary language of instruction at the University is English.

In order to read for a first degree at University you need to have the required ‘A’ level qualifications or equivalent. You can enter as a mature (over 25-year-old) student and the requirements for entry at this level are different than those for people under 25.

University residence International students can stay at the Malta University Residence which is conveniently located just over three km from the University Campus. There is a free bus service connecting the residence to the university which runs on a regular basis.

Educational System

Malta College for Arts, Science and Technology

MCAST is a vocational education and training institution. Students can study a wide range of subjects, from agribusiness, to applied science, art and design, building and construction, business and commerce, community service, electrical and electronics engineering, information and communication technology, mechanical engineering and maritime studies. The college offers 170 full-time and over 300 part-time vocational courses ranging from certificates to degrees, preparing students for careers in different sectors of the economy of for higher education. The college collaborates closely with local industries to make sure that students get hands-on experience as well as gain the necessary contacts and exposure to the sector they wish to work in.

The Institute of Tourism Studies

The ITS – located in St Julian’s and with a branch in Gozo – provides training to students who wish to work in the hospitality industry. The organisation trains students aged 16 and over in various disciplines in the tourism industry. Courses include Hospitality and Tourism Management, Hotel Operations, Accommodation Operations, Travel Agency Operations, Travel and Tourism, and Tour Guiding.

Adult Education

The Employment Training Corporation (ETC) holds courses for adults in Malta from business writing, to basic plumbing and entrepreneurship skills, as well as basic literacy classes and specific professional training. Courses are taught both during the day and in the evening, and there is a special Night Institute for Further Education that offers various vocational courses for adults at night. Because ETC is a government service, most of the courses are free.

More informations on: https://www.gov.mt/en/ ➔ Life Events ➔ Moving to Malta ➔ Education 19

Maltese Public Health System

Maltese Citizens

The Maltese Government provides free healthcare for all Maltese residents. It is funded by weekly social security contributions from all Maltese employees and employers. People with a lower income receive free pharmaceuticals as soon as they can prove their income to the Department of Social Security.

EU Citizens

All EU nationals who have a European Health Insurance Card (EHIC) are entitled to free healthcare in all European countries, including Malta. This card can be obtained from the health department in your country of residence.

Non-EU Citizens

All non-EU citizens are advised to take out a travel insurance in order to cover any overseas medical costs, including medical evacuation.

Hospitals - Polyclinics

The general Hospital in Malta is Mater Dei located in Msida. For Gozo there is Gozo General Hospital located in Victoria. The hospital specialised in Mental Health is Mount Carmel Hospital near Attard and for the hospital specialised in rehabilitation there is Karin Grech Rehabilitation Hospital in Pieta. For not serious injuries or diseases, there are polyclinics in every cities and/or villages, do not hesitate to consult a doctor there if you are in need instead of going to the hospital.

Maltese Public Health System Specific Medical Conditions

Diabete

Diabetes Treatment can be approved free of charge on a Schedule II Card (Pink Card). However, in order to be issued a Pink Card by Social Services, a form must be completed by a doctor at the Diabetes Clinic. This document is only issued to those patients who attend the Diabetes Clinic. Due to the long appointments waiting list, for the Diabetes Clinic, the forms are currently being filled beforehand to first-time patients. The patients are referred to the clinic by their general practitioner or by a doctor who serves at a Health Centre who should complete a referral, specifying the treatment that the patient takes. Address Mater Dei Hospital Outpatients Department Triq Dun Karm MSD 2090 Msida Opening Hours Monday to Friday: 7.00 a.m- 3.30 p.m Saturday: 7.00 a.m - 12.00 p.m Contact: 00356 2545 4450

Mental Health

As we said previously, the mental health hospistal is Mount Carmel. However you should be able to find different services related to mantal health in Malta such as a 24/7 chat that you can find at http://kellimni.com/ to speak with professionals and volunteers if you are experiencing any type of social exclusion, abuse, violence, neglect or psychological difficulties. For any other problems, we gathered different associatrions and clinic related to mental health in our glossary.

Legal Information

Separation in Malta

In the case of a separation the couple may decide to go ahead with court proceedings or reach an amicable agreement. In this case, the spouses won’t have to live under the same roof anymore, and a separation of estates will ensue. It is important to keep in mind that even if the couple is separated, they owe fidelity to one another. According to Chapter 16 of the Laws of Malta separation may be requested based on Adultery, threats, violence, desertion or irretrievable breakdown of marriage. In order to comply with Maltese law, it is compulsory for all couples to undergo a process of mediation first in order to define any possibility for reconciliation. If no reconciliation is possible, the mediator will work together with your respective lawyer in order to agree upon a binding contract with a judge and a Public Notary.

Annulment in Malta

An annulment refers to cases where the marriage is regarded as to have never taken place. In these cases, the former spouses are able to move on and remarry eventually. Persons already having undergone separation proceedings generally request this kind of settlement. Annulments are regulated by Chapter 225 of the Laws of Malta, giving specific attention to Article 19, which outlines an extensive list of situations that may give rise to an annulment of marriage. Valletta Legal is able to advise clients and assist them through the procedures related to the annulment of marriage within a reasonable time-frame.

Legal Information Divorce in Malta

The Civil Code Amendment Act, 2011 introduced divorce law to the Maltese legislation

and today spouses are able to seek out divorce proceedings if the following criteria are met: The couple has lived separately for a period of over four years before beginning divorce procedures: o There is no possibility of reconciliation o A spouse and child will benefit from support as per Article 66B of the Civil Code o At least one of spouses is a permanent resident in Malta o During the divorce proceedings, both spouses must present themselves before a mediator that’s been appointed by the Ministry and agree upon: o Care and custody of minors o Visitation rights o Spouse and minor support o Living arrangements o Separation of assets

Same-sex Marriage

Same-sex marriage in Malta has been legal since 1 September 2017. On 25 August 2017, the Minister for Equality issued a legal notice to commence the law on 1 September 2017. Abortion

Under the Criminal Code of Malta (Chapter 9 of the Laws of Malta), abortion is prohibited in all circumstances. The person performing the abortion is subject to 18 months’ to three years’ imprisonment, as is a woman who performs an abortion on herself or consents to its performance. A physician, surgeon, obstetrician, or apothecary who performs an abortion is subject to 18 months to four years’ imprisonment and lifelong prohibition from exercising his or her profession.

Transport

Driving License

Maltese Citizens

Application for Learner’s Permit Before applying for the Practical Test you’ll first need to get a Learner’s Permit. This Permit allows you to drive in Malta as soon as you’re accompanied by a licensed instructor. The only requirements here are to be above 18, residing in Malta for at least 6 months and having a Maltese ID. It will cost you €23.25 and will be valid for 3 years. You can apply by filling the form DRV (01 for category A, 02 for B ...) and submitting it to Transport Malta. The form is available on Transport Malta website.

Transport Malta 000356 2556 0000 A3 Towers, Triq I-Arkata [email protected] Paola PLA 1212 www.transport.gov.mt DRV forms: https://www.transport.gov.mt/land-199

Choosing an instructor Once you chose a driving School they will guide you through the whole process, administration fees are on average 60€, then lessons are generally about 15€/hour. Tests During the process, you’ll have to pass one Theory Test and one Practical Test. Theory Test The Theory Test is a multiple-choice exam where you have to answer driving-related questions on a touch- screen computer. Everything you need to know for this test is covered in the Highway Code or on the Theory Test CD that you can find in every Transport Malta’s Offices. The Highway Code is also available online at this address: https://www.cycleworldmalta.com/viewer/395/pdf.pdf The Theory Test will cost you a fee of €30.25 Practical Test To apply for this final test you need to fill DRV 20 form for weekdays and DRV 21 for Saturdays and submit it to the Authorities offices. It will cost you a fee of €23.25 for weekdays and €40.00 for Saturdays. Once it is submitted, the Authority will schedule the test within four weeks.

Transport EU Citizens

Every EU driving license is automatically valid in every EU countries. However if you want to exchange your foreign EU driving license for a Maltese license it’s possible. To do so you need: o To be a Maltese resident for more than 6 months o To bring in person at the Maltese Driver Licensing Unit: o A complete application form DRV 14 o One coloured passport-sized photograph o Your former driving license o Your original passport and ID Card o Maltese Identity Card It will cost you a fee of €80.00 for 10 years or pro-rata if your former license was still valid for a few years.

Non EU Citizens

Holders of valid driving licences issued in any other country, can drive up to one year in Malta, after which they are required to obtain a Maltese driving licence. Driving licences issued in Australia or Switzerland, can also be exchanged for a Maltese driving licence.

Bus Service

Malta has an extended bus service hold by Malta Public Transport. The cost for a 2 hours journey ticket is €1.50 in Winter, €2 in Summer and €3 for the night and special buses. But if you are in Malta for a long stay we recommend you to apply for the Tallinja Card. To create it you can go to every Malta Public Transport outlet or visit the Malta Transport Website: https://www.publictransport.com.mt There are several offers (Adult, Child, Student, Gozo, Concession), you’ll have to pay a 10€ fee for every type of card and a minimum top-up amount of €20 in order to activate the card. With this card every travel will cost you €0.75 until a maximum of €26.00 per month (Except for Night and Special Buses).

Transport Ferries

There are several Ferry services in Malta, lots of them are private but there are some public

ones. Here is a list of this public ferry services and their cost (2019 prices).

Sliema-Valletta-Sliema Day Single: €1.50 Adults Day Return: €2.80 Single: €0.50 Children Return: €0.90

Single: €0.50 60+ ID Card Holders Return: €0.90

Weekly Pass (7 Consecutive Days Unrestricted Use) €10.00 Night Single: €1.75 Night Service (from 7.30 pm) Night Return: €3.30

Valletta-3 cities-Valletta Day Single: €1.50 Adults Day Return: €2.80 Single: €0.50 Children Return: €0.90

Single: €0.50 60+ ID Card Holders Return: €0.90

Weekly Pass (7 Consecutive Days Unrestricted Use) €10.00 Night Single: €1.75 Night Service (from 7.30 pm) Night Return: €3.30

Gozo Channel (Cirkewwa-Mgarr) Round Ticket – To pay in Gozo Motorcycles and Car and Drivers Passenger Riders Standard €15.70 €8.15 €4.65 Night Fare €12.80 €6.95 €4.05 Gozo Resident €8.15 €4.65 €1.15 Gozitan €6.95 €3.45 FREE Senior Citizen Maltese €11.05 €3.45 FREE Children (3-12 yo) €1.15

Financial information

Government Subsidies

Student Benefits

Supplementary Grant University of Malta The Stipend This is paid periodically in backdated four-weekly payments, for a total of 10 payments during one academic year. The first two stipends are issued in December, while the last one issued in August, which is provided to the student through an online application found of the Ministry for Education and Employment’s portal. G&D*: €88.44/month Prescribed: €154.77/month The Initial Grant This is available only to students in receipt of a stipend and is intended to partly cover expenses related to educational material and equipment. G&D*: €465.87/year Prescribed: €698.81/year The One-time Grant This Grant complements the Initial Grant and serves as further financial aid to students who are studying at degree level at University. G&D*: €465.87/year Prescribed: €698.81/year The Supplementary Grant Students who qualify for the stipend, may apply for the Supplementary Grant through the same online application used to apply for the stipend. Students must apply for this grant on a yearly basis, by not later than the 30th November each year.

*G&D : General and Diploma Courses

Financial Information

Student Single Parents Benefits

As from January 2017, single parents who are themselves following their studies on full-time basis, at a Post-Secondary, Higher Secondary, Vocational and Tertiary level of education, and who are in receipt of Students’ Maintenance Grants, must apply by sending an E-mail to the E-mail address [email protected] and: Scan both pages of their identity card Scan their child/children’s birth certificate and Supply proof that they are in receipt of Social Assistance

Students must also indicate on the online application for Students’ Maintenance Grants that they are single parents in receipt of social assistance next to the relevant question. The Single Parents’ Grants are credited in a staggered process. This extra annual grant is established by Legal Notice 308 of 2016 and given as one lump stump to eligible students around the beginning of the first days of the Second Semester.

Parents Grants The Free Childcare Scheme

The Free Childcare Scheme is an initiative which was promised in the Government’s Electoral Manifesto in 2013, whereby Government provides free childcare services to parents/guardians who are in employment or are pursuing their education, with the aim to help families achieve a work/life balance. To get further information or to apply go on: https://fes.gov.mt

Financial Informatio n

Every Other Grants

Malta’s Government offers a large number of Grants and Benefits for many situations. To have more information, visit https://socialsecurity.gov.mt, you will find there every scheme offered such as: o Adoption Benefit o Children’s allowance o Disabled Child Allowance o Marriage Grant o Maternity Allowance o Retirement Grant o Senior Citizen Grant o Widow/er’s Pension o ...

Immigration

Legal System and Asylum Seeker Process

The Asylum System in Malta falls under the Authority of the Geneva Convention as long as Malta is part of EU and the European Asylum System. Anyone can enter Malta and ask for Asylum, if by boat or by plane with VISA. However, if you come from a country which has good Human Rights, you are inadmissible.

Asylum Seeker status

If you arrive in Malta seeking for asylum you will be taken to the Initial ReceptionProcess Centre (IRC) in Marsa where an health screen is carried out and basic questions will be asked about your race, religion, politic, social group, nationality. After this step, you will officialy be an Asylum Seeker and you will receive a white document.

Rights & Entitlements – White Document

If you have a white document it gives you the right to reside in Malta but needs to be renewed every three months in Msida (The Office of Refugee Commissioner). You will be entitled to free health care and you will be able to work under your employer’s name. The first application is 58 euros and with every renewal, you will be charged 34 euros.

Immigration

Rights & Entitlements – Yellow Document

If you end up being rejected after the status of “Asylum Seeker”, you will receive a Yellow document. It is still legal to stay in Malta for you. This Yellow document is to be renewed every 3 months at the police Headquarters in Floriana. You are entitled to a tolerated stay with limited rights. You will have no free health care, no benefit from the government, no emergency care and no travel document. Your work permit has to be renewed for 3 months under the employer’s name. However, if you have been a proper citizen during your time in Malta (you lived independently, you’ve been working most of the time and you have a good police conduct) you can apply for SRA (Specific Residence Authorisation) that will give you a Resident Permit for 5 years.

Accepted Status

However, if you are accepted at the end of your “Asylum seeker status” you will get one of the protection given by the Maltese government, there are three different types of protection :

o The Refugee status (if your family is unsafe in your country): This is the highest form of protection, with it you will receive an ID Card and you will have rights very close to Maltese citizen’s ones, except for the right to vote that you will be able to ask for after 10 years. Your residence permit has to be renewed every 3 years, the work permit now can be under your own name and has to be renewed every year. You are entitled for family reunification. o The subsidiary protection (if you are personaly unsafe in your country): This status is the same as the refugee status, except that you are not entitled for family reunification. o The temporary health protection is the lowest form of protection given by the Maltese government, it will only be given if you are under specific medical condition that cannot be cured in your country of origin or if you are minor.

YMCA Services

Who are we?

YMCA Valletta forms part of the YMCA international Network founded in England in 1844 and established in Malta in July 1976. YMCA in Malta is known as YMCA Valletta and/or YMCA Homeless and internationally we assume the name of YMCA Malta. We are a non-government organization, non-profit and movement seeking to promote the vision to build a more just society. We support the positive development of youth as a preventive measure and we intervene by offering a spectrum of social work services to individuals who are underprivileged or socially disadvantaged. We seek to help all people irrespective of their mental and physical abilities and without any discrimination against sex, religion, nationality, race and political opinion. We take an active part in cultural, environmental, artistic, musical, audio-visual and other forms of activities. We perform mainly as a Social Work Services Agency, a Youth Work Agency, a Housing Association, and any other roles as may be decided at our Annual General Meetings.

Residential Programme

YMCA’s shelter ‘Dar Niki Cassar’ a residential facility for individuals and families experiencing homelessness able to accommodate 30 individuals maximum per day. Fighting against poverty in the community through our volunteers supporting field cases referred to YMCA Valletta.

Social Business Programme

Creating methods related to improving human well-being and the population YMCA works with, through social business methods. Targeting social indicators that enable YMCA to measure and monitor changes of a specific dimension of human well-being that do not hinder financial stability and cohesion. Projects social entrepreneurship as the basis of such a programme whereby the services at YMCA are created, consolidated and sustainable. Collaborate with Private Enterprise and Organisations in the Maltese Context to achieve social objectives and social indicators.

Well-Being Programme

Provide appropriate professional understanding and intervention in response to emotional and behavioural needs of the clients through the provision of individual and group counselling/psychotherapy sessions as part of an integrated, preventive and intervention service.

Youth Empowerment Programme

The YEP aim is to reach young people in order to support their positive development as a preventive measure. Through a youth-led youth work programme, it gives opportunity and empowers young people to become part of YMCA by working on projects for the benefit of society through areas such as outreach, research and education.The YEP also supports the YMCA services in Malta through teh coordination of volunteers, students and work interns.

To be part of our team of volunteers at YMCA Valletta, you’re welcome to apply by contacting the Head Office with your CV:

178, Merchant Street, Valletta, VLT 1174 00356 2767 5278

You will be intending a meeting with our coordinator to discuss on why do you want to be a volunteer and what do you want to achieve by the end of your volunteering. We only accept volunteers and interns for a period of 2 months and more. No special skill required. For foreigners (Civic services or internships) please contact the Head Office by phone or email at:

[email protected]

GLOSSARY

SOCIAL WORK SERVICES

AGENZIJA SAPPORT Mission: Aġenzija Sapport is committed to enhance the quality of life of persons with disability through innovative personalised support, expertise, and advocacy.

Malta address: Head Office Gozo address: Agenzija Sapport Fr. Gwann Azzopardi Street Gozo Office St. Venera SVR 1614 Learning Hub Malta l-Imġarr Contact: 00 356 2256 8000 Għajnsielem GSM 9016 E-mail: [email protected] Contact: 00 356 2156 9909 E-mail: [email protected]

AGENZIJA ZGHAZAGH Mission: Aġenzija Żgħażagħ was established in February 2011 to promote the interests of young people and to provide assistance to youth organisations and young people in achieving their potential. The aim of establishing Aġenzija Żgħażagħ is to mainstream youth-related issues and further develop youth services. It enables further investment in young people and helps them realise their potential.

Address: Aġenzija Żgħażagħ Contact: 00 356 2258 6700 St Joseph High Road Email: [email protected] St Venera SVR 1012 Website: http://www.agenzijazghazagh.gov.mt/ Malta

APPOGG Aġenzija Appoġġ Head Office Missions: National Agency for children, families and the community, safeguards and promotes the well-being of these persons through the development and provision of psycho-social welfare services.

Address: 36, St Luke’s Road G’Mangia Pieta PTA 1318 Contact: 00 356 2295 9000 | Fax: +356 21225354 E-mail: [email protected]

HOUSING AUTHORITY Housing Authority 22, Pietro Floriani Street Floriana FRN 1060

Contact: General: 00 356 8007 2232 | 00 356 2299 1000 Report Social Housing Abuse: 00 356 8007 2294 E-mail: [email protected] Website: https://housingauthority.gov.mt/en/Pages/default.aspx

FOUNDATION FOR SOCIAL WELFARE SERVICE (FSWS) Mission: By providing quality and timely service and support, the Foundation for Social Welfare Services empowers and helps to develop individuals to become responsible, integrated and productive members of society who value life as a resource for self-actualisation.

Address: 212, Cannon Road Santa Venera SVR 9034

Contact: 00 356 2258 8900 | Fax: +356 22588939

LEAP (ANTI-POVERTY AND SOCIAL EXCLUSION) LEAP CENTRES: Birgu, Kirkop, Zurrieq, Marsaskala, Msida, Qawra, Gharghur, Qomri, St Lucija, Valletta, Gozo Xewkija. Missions: To combat social exclusion and poverty through employment, capacity building, social integration and social mobility.

Address Malta: Valletta LEAP Centre Address Gozo: Kewkija LEAP Centre 72, Melita Street Soil Street Valletta VLT Xewkija XNK 9034

Opening hours: Monday to Friday from Opening Hours: Monday to Friday 8 am till 4.30 pm from 8 amp till 4.30 pm Contact: 00 356 2122 0350 Contact: 00 356 2215 6690 00 356 2395 3135 00 356 2215 6691 00 356 2395 3160 00 356 2315 6692 Website: https://fsws.gov.mt/en/leap/

SOCIAL SECURITY OFFICE SEDQA Address: 38, Ordnance Street Agenzija Sedqa Head Office Valletta VLT 2000 Address: 3, Braille Street Santa Venera SVR 1690 Website: https://socialsecurity.gov.mt/en/ Contact: 00 356 2388 5110 E-mail: [email protected]

CARITAS MALTA Address: Caritas Malta 5, Lion Street Floriana, FRN1514

Opening hours: Monday – Friday from 8 am to pm. Contact: 00 356 2590 6600 Website: https://www.caritasmalta.org/

SERVICES

CORRECTIONAL SERVICES DIVISION

CORRECTIONAL SERVICES DIVISION Address: Correctional Services Division Triq il-Belt Valletta Paola PLA 1518

Contact: 00 356 2169 1428 E-mail: [email protected]

EDUCATION

EASY JOB BRIDGE EASY SCHOOL OF LANGUAGES Address: 331, St. Paul’s Street Address: Easy School of Languages Valletta VLT 1211 21 St Ursula Street Malta Valletta VLT1230 Malta Contact: 00 356 2122 5505 Fax: +356 21225174 Contact: 00 356 2122 5505 E-mail: [email protected] E-mail: [email protected] Website: Website: www.easysl.com http://www.easyjobbridge.com/

EMPLOYMENT TRAINING CENTRE EUROPEAN UNION PROGRAMMES (ETC) AGENCY (EUPA) Address: Hal Far Road Address: EUPA Birzebbuga BBG 3000 Ex-Royal Navy Military Hospital Malta Triq l-Imtarfa L-Imtarfa MTF 1140 Contact: 00 356 2165 4940 – Fax +356 22201802 Contact: 00 356 2558 6130 E-mail: [email protected] E-mail: [email protected] Website: www.etc.gov.mt

GIOVANNI CURMI HIGHER SECONDARY LIFELONG LEARNING SCHOOL Address: Directorate for research Lifelong Address: Head Of School Learning & Employability Giovanni Curmi Higher Secondary School Ministry for Education and Employment New Street In Main Street Create siege road Naxxar NX 1971 Floriana Malta Contact: 00 356 2141 6422 E-mail: [email protected] Contact: 00 356 2598 2291 | 00 356 2598 [email protected] 2292 | 00 356 2598 2293 E-mail: [email protected]

LIFELONG LEARNING CENTRE (Corner MALTA COLLEGE OF ARTS, SCIENCES & with Junior College) TECHNOLOGY (MCAST) Address: Lifelong Learning Address: MCAST Main Campus Qrejten Street Triq Kordin Msida MSD 1252 Paola PLA 9032 Tel: 00 356 2124 0359 Contact: 00 356 2398 7100 Opening Hours: 9:00-14:30 / 17:30-20:30 E-mail: [email protected]

UNIVERSITY OF MALTA YOUTH EMPOWEREMENT YMCA Address: University of Malta YMCA Office Msida MSD 2080 178, Merchant Street Valletta Contact: 00 356 2340 2340 Website: https://www.um.edu.mt/ Contact: 00 356 2767 4278 E-mail: [email protected] E-mail: [email protected]

EMPLOYMENT

JOB IN MALTA JOBSPLUS HEAD OFFICE Contact: 00 356 2226 2500 Address: Birzebbuga Road E-mail: [email protected] Hal Far BBG 3000 Website: www.jobsinmalta.com Malta

KEEP ME POSTED Contact: 00 356 2220 1215 Address: Centris Business Gateway E-mail: [email protected] Level M Triq Il Website: www.jobsplus.gov.mt BKR3000 Palazz L Ahmar MANPOWER Mriehel Address: Manpower Malta 68, Tower Road Contact: 00 356 2142 3737 Sliema SLM 1644 Website: Malta https://www.keepmeposted.com.mt Website: https://manpowergroup.com.mt/

HEALTH

DIABETES MALTA CRISIS RESOLUTION MALTA 74, Flat 1 Contact: 00 356 9933 9966 Melita Street Valletta

Website: [email protected]

SOS MALTA SOCIAL SECURITY Missions: Housing for all, Volunteering at Address: Department of Social Security Mater Dei and Creator of Kellimni 38, Ordnance Street service. Valletta VLT 1021 Address: 10 Triq il-Ward Contact: 00 356 2125 5153 (free-phone Santa Venera SVR 1640 number) Malta E-mail: [email protected] Website: Contact: 000 356 2124 4123 | 000 356 https://socialsecurity.gov.mt/en/Pages/def 2133 5097 ault.aspx E-mail: [email protected] 39

MENTAL HEALTH

CRISIS RESOLUTIONS Mission: The team provides on-site or clinic support and consists of: mental healthcare/emergency nurses, psychotherapists, psychologists, counsellors, social workers, lawyer, priest, doctor, psychiatrist. 24 / 7.

Address: Da Vinci Hospital Birkirkara BKR 1111 Contact : 00 356 9933 9966

KELLIMNI MENTAL HEALTH ASSOCIATION MALTA Website: http://kellimni.com/ (MHA) Address: Chamonix MOUNT CARMEL HOSPITAL 88 Brighella Street Address: Mount Carmel Hospital B’Kara BKR 1868 Triq Notabile Malta Ħ'Attard ATD 9033 Contact: 00 356 7980 0080 Contact: 00 356 2141 5183 E-mail: [email protected]

RICHMOND PSYCHIATRIC OUTPATIENTS 424, St. Joseph Psychiatric Outpatients is situated at Mater High Road Dei Hospital St. Venera SVR 1013 Contact: 00 356 2545 6930 | 00 356 2545 Malta 6931

Contact: 00 356 2122 4580 | 00 356 YMCA WELL-BEING PROGRAMME 21482336 | 00 356 2148 0045 YMCA Office E-mail: [email protected] 178, Merchant Street Valletta

Contact: 00 356 2767 4278 E-mail:[email protected]

REHABILITATION – SUBSTANCE USE AND ABUSE

AL-ANON (FAMILIES, RELATIVES & ALCOHOLICS ANONYMOUS FRIENDS OF ALCOHOLICS) Contact: 00 356 7923 9264 | 00 356 Contact: 00 356 2137 0888 | 00 356 2123 9264 9986 7371 E-mail: [email protected]

SEDQA DETOX CENTRE SUBSTANCE MISUSE HAL FARRUG, I/O LUQA OUT-PATIENTS UNIT Dar I-Impenn – Substance Misuse In- Address: St Luke’s Hospital Patient Unit G’Mangia Contact: 00 356 2122 7075 PTA 1011

Komunita Santa Marija – Residential Contact: 00 356 2226 1800 Drug Rehabilitation program

Contact: 00 356 2124 4528

OASI FOUNDATION Dar iz-Zerniq, Alcohol Day / Residential Address: 5, Triq Wied Sara Drug Rehabilitation program Victoria VCT 2936 Contact: 00 356 2124 7630 Gozo

Assessment & Stabilisation Unit Contact: 00 356 2156 3333 Contact: 00 356 2124 4517 E-mail: [email protected]

Website: www.oasi.org.mt

HOSPITAL / CLINIC

FLORIANA HEALTH CENTRE VICTORIA HEALTH CENTRE (GOZO)

Floriana Health Centre Address: Victoria Health Centre Triq Frangisk Fenech Triq Enrico Mizzi Floriana FRN 1211 Victoria VCT 2041 Malta Gozo

Contact: 00 356 2124 3314 Contact: 00 356 2215 6820

GOZO GENERAL HOSPITAL MATER DEI HOSPITAL Address: Gozo General Hospital Address: Mater Dei Hospital Triq Ghajn Qatet Triq Dun Karm Victoria VCT2520 Msida MSD 2090 Gozo Contact: 00 356 2545 0000 Contact: 00 356 2723 0667 E-mail: [email protected]

MATER DEI (DIABETES) REHABILITATION HOSPITAL KARIN Address: Mater Dei Hospital GRECH Outpatients Department Rehabilitation Hospital Karin Grech Triq Dun Karm Guardamangia Hill Msida MSD 2090 Pieta PTA 1312 Malta Contact: 00 356 2545 4450 Contact: 00 356 2208 0000

SIR PAUL BOFFA HOSPITAL ST JAMES HOSPITAL Address: Sir Paul Boffa Hospital Address: Saint James Capua Hospital Sqaq Harper Sliema Floriana George Borg Olivier Street Sliema SLM 1807 Contact: 00 356 2122 4491 Saint James Hospital Zabbar ST JAMES HOSPITAL EYE CLINIC Saint James Square Address: St James Hospital Eye Clinic Zabbar ZBR 3103 Triq Dun Karm B’Kara Bypass Saint James Clinic Burmarrad Birkirkara BKR 9037 Triq Il-Wardija Contact: 00 356 2247 6330 San Pawl il-Baħar SPB 6101 E-mail: [email protected] Contact: 00 356 2329 1000 E-mail: [email protected]

ST VINCENT DE PAULE RESIDENCE Address: St. Vincent De Paule Residence Il-Marsa

Contact: 00 356 2590 3140

FIRST AID

MALTA RED CROSS HEAD OFFICE Address: 104, St. Ursula Street Valetta VLT 1234

Opening hours: Monday to Friday: 9 am to 01 pm Contact: 00 356 2122 1022 | 00 356 9938 8112 E-mail: [email protected]

MALTA RED CROSS BASE OF OPERATIONS Address: Triq Gioacchino Le Brun Pembroke PBK 1710

Opening hours: Monday to Friday: 9 am to 01 pm Contact: 00 356 2138 8112 | 00 356 7900 0112 | 00 356 9938 8112 E-mail: [email protected]

ST JOHN ASSOCIATION MALTA & ST JOHN AMBULANCE MALTA Address: St John Ambulance Malta 5 Independence Square Valletta VLT 1520 Malta

General Enquiries Contact: 00 356 2124 5740 | 00 356 9945 5769 | 00 356 7924 5740

Training Courses Contact: 00 356 9945 5769 | 00 356 7924 5740

First Aid & Ambulance Cover during Events Contact: 00 356 7975 2752

Fire Prevention Cover during Events Contact: 00 356 7924 5740

HOUSING

HOUSING AUTHORITY Housing Authority 22, Pietro Floriani Street Floriana FRN 1060

Contact: General: 00 356 8007 2232 | 00 356 2299 1000 Report Social Housing Abuse: 00 356 8007 2294 E-mail: [email protected] Website: https://housingauthority.gov.mt/en/Pages/default.aspx

IDENTITY

National PASSPORT National ID CARD Malta: [email protected] Address Malta: Identity Cards Front Office Malta: Evans Building Office (Identity Management Office) Merchants St. Hattard House Valletta Triq Nazzjonali Contact: 00 356 2590 4100 Hamrun

Gozo: Contact: 00 356 2590 4300 [email protected] Office Gozo: Place St Francis Address Gozo: Għajn Qatet Str Victoria Victoria Gozo Gozo

Contact: 00 356 22156 247 | 54 | 70 Contact: 00 356 2155 6317 Website: www.identitymalta.com/passport- office/

CENTRAL VISA UNIT CITIZENSHIP Contact: 00 356 2590 4550 Contact: 00 356 2590 4600 E-mail: [email protected] E-mail: [email protected]

CUSTOMER CARE CORPORATE SERVICES Customer Care Opening Hours: Contact: 00 356 2590 4900 Monday to Friday from 07:15 till 16:00

Contact: 00 356 2590 4000 Email: [email protected]

EXPATRIATES E-RESIDENCY CARDS MALTA RESIDENCY VISA AGENCY Contact: 00 356 2590 4800 (MVRP) E-mail: [email protected] Tigne Point, Sliema Contact: 00 356 2590 4500 E-mail: [email protected]

NEW BORN 10 working days order the birth certificate online from: www.certifikati.gov.com

When the birth occurred in Malta: When the birth occurred in Gozo:

Identity Malta Agency Office Public Registry Mater Dei Hospital By the Bastion Road San Gwann Victoria VLT 2909 Gozo Public Registry Evans Building Contact: 00 356 2215 6381 | 2 | 3 | 5 Merchants Street Valletta VLT 20000

Contact: 00 356 2590 4200

PUBLIC REGISTRY PUBLIC REGISTRY SEARCHES Contact: 00 356 2590 4200 Contact: 00 356 2590 4400 E-mail: [email protected] E-mail: [email protected]

IDENTITY MALTA SPECIFIC RESIDENCE AUTHORISATION (SRA) Address: Identity Malta Head Office Contact: 00 356 2590 4841 Onda Building E-mail: [email protected] Triq Aldo Moro Marsa MRS 9065 Malta

Contact: 00 356 2122 5232 E-mail: [email protected] Website: https://identitymalta.com/

IMMIGRATION

INTERNATIONAL ORGANIZATION FOR MIGRATION (IOM) This organization helps for in all the stages of your return process, with your reintegration in your country of origin: setting up a business, finding a job placement, getting vocational training / continuing your studies, caring for medical or other special need.

Mailling Address: Apt. 2, De Vilhena Visiting Address: 12,Triq Antonio Agius Residence Floriana FRN-1135 Trejqet il-Fosos Malta Floriana FRN 1182 Malta

Opening hours: Monday: 10:00 – 12:00 Contact: 00 356 2137 4613 Tuesday: 15:00 – 17:00 E-mail: [email protected] Wednesday: 10:00 – 12:00 Website: www.iom.int Thursday: 15:00 – 17:00 Friday: 10:00 – 12:00

POLICE HEADQUARTERS One of the key sections of the Special Branch is the Immigration Section. Its principal task is to control the island’s points of entry, which include checks aimed at suppressing illegal immigration, preventing illegal entry of foreigners and detection of false documents. Immigration officers together with civilian officers are deployed at the Malta International Airport, while other officers perform duties at the Sea Terminal in Valletta, the Yacht Marina at Msida and the Harbour of Mgarr, Gozo, where a yacht Marina is located.

Address: Police Headquarters Contact: 00 356 2122 4001 (00 356 St. Calcedonius Square 2294 2261 | 00 356 2294 2262) Floriana FRN 1530 E-mail: [email protected]

ADITUS JESUIT REFUGEE SERVICE (JRS) Address: Aditus foundation Address: St. Aloysius’ Sports Complex Rhea Building, 1A 50 Triq ix-Xorrox Triq is-Santissima Trinitá Birkirkara BKR 1631 Ħamrun MRS 2280 Malta Contact: 00 356 2144 2751 – Fax: (+356) 21442752 Contact: 00 356 2010 6295 E-mail: [email protected] Fax: +356 20106296 Website: www.jrsmalta.org

PEOPLE FOR CHANGE PEOPLE THE OFFICE OF THE REFUGEE E-mail: [email protected] COMMISSIONER Address: Refugee Commission 35 / 37 / 39 Rue d’Argens Msida MSD 1368

Contact: 00 356 2125 5257 E-mail: [email protected]

Hal Far Tent Village (mostly male and some women) Hal Far Family (for families) Balzan (for women and families)

JUSTICE

LEGAL AID MALTA Legal Aid Malta was established by Legal Notice 414 of 2014. The function of the Agency is to give operational and administrative support to the Advocate of Legal Aid who heads the Agency. Legal Notice 64 of 2016, Legal Aid Agency (Procedures) Order 2016, lays down the procedure to be adopted by the Agency for civil legal aid applications. It also spells out the functions and duties of the administration staff within the Agency.

Address: Chateau de la Ville Office Hours for public: 21 Archbishop Street Monday to Friday 9:00 am till 12:00 pm Valletta VLT 1443 Contact: 00 356 2567 4330 E-mail: [email protected]

MOBILE OPERATORS

GO (Directory enquiries): 1182 | 8007 2121 Vodafone: 1189 | 00 356 2388 8238

GO Mobile: 1187 | 8007 2121 Melita: 00 356 2727 5000 | 2727

RIGHTS

MGRM – MALTA LGBTIQ RIGHTS MOVEMENT Address: MGRM 32, Parish Street Mosta MST 2021

Contact: 00 356 2143 0009 E-mail: [email protected]

PLATFORM HUMAN RIGHTS ORGANISATIONS MALTA The Platform of Human Rights Organisations in Malta (PHROM) is the nation’s first network of NGOs striving to promote human rights. PHROM provides a national forum for human rights organisations in Malta, to develop, promote and advocate for the values of human dignity and equality.

Contact: 00 356 2010 6295 E-mail: [email protected]

WOMEN’S RIGHTS FOUNDATION Women’s Rights Foundation (WRF) is a voluntary organisation committed to informing, educating and empowering women concerning their legal rights.

Address: Women’s Rights Foundation Contact: 00 356 7970 8615 203/1 Vicenti Buildings E-mail: [email protected] Old Bakery Street Valletta

SERVICES FOR CHILDREN

FREE CHILDCARE SCHEME Mission: The Free Childcare Scheme is an initiative which was promised in the Government’s Electoral Manifesto in 2013, where by Government provides free childcare services to parents/guardians who are in employment or are pursuing their education, with the aim to help families achieve a work/life balance.

Address: Jobsplus Floriana VLT 2000 Free Childcare Scheme Office Level 2, Room 327 Contact: 00 356 2598 1167 Ministry for Education and Employment 00 356 2598 1168 Great Siege Road E-mail: [email protected]

CHILD AND YOUNG PEOPLE’S SERVICES Child Guidance Clinic, is situated at St. Luke’s Hospital, G’Mangia This service offers assessments and management for mental disorders in young people. This is done in a collaborative multidisciplinary way with young people and their carers, rather than guide them and tell them what is best to do.

Opening hours: Monday – Friday from 7 am to 2.45 pm Contact: 00 356 2595 1799 | 00 356 2595 1800 | 00 356 2595 1801

CHILD DEVELOPMENT ASSESSMENT UNIT OT’s workin g within the paediatric team assess and treat clients from birth to 16 years referred by consultants/doctors. Upon receipt of the referral form an appointment is sent for an O.T assessment.

The children seen at CDAU are referred for various limitations and difficulties including Autism, Global Developmental Difficulties, Learning Difficulties, ADHD, Cerebral Palsy, Head Injuries, Down syndrome and other syndromes. Children may be treated individually or in groups. Group therapy includes the Sensory Motor, Handwriting, Prewriting, Perceptual Motor and the Alert Group. Occupational Therapy addresses physical and environmental areas so as to promote independence in learning, play and self-help tasks. Therapists also work in close collaboration with the children’s family members, teachers and with other professionals of the multidisciplinary team.

Opening hours: Monday – Friday: 7 am – 3 pm Saturday: 7:30 am – 12:30 am Contact: 00 356 2595 1770 | 00 356 2595 1804

TEAM FOR THE ASSESSMENT OF ATTENTION & SOCIAL COMMUNICATION (TAASC)

Address: F1, St Helena Building Opening hours: Triq Tumas Fenech Monday – Friday 9:00 – 20:00 B’Kara BKR 2529 Contact: 00 356 2149 8000

SHELTER S

DAR LEOPOLDO DAR MERHBA BIK Address: Triq San Albert Contact: 00 356 2144 0035 Il-Gżira E-mail: [email protected] Website: www.darmerhbabik.org Contact: 00 356 2132 4963 DAR NIKI CASSAR (YMCA RESIDENTIAL DAR MARIA DOLORES PROGRAMME) Address: Triq Fleur de Lys Contact: 00 356 2767 5278 Birkirkara Contact for general inquiries : [email protected] Contact: 00 356 2144 5431 Contact for referrals : [email protected]

FONDAZZJONI DAR iL-HENA FONDAZZJONI SEBH-DAR QALB TA Contact: 00 356 2788 8211 GESU (SEBH) Children’s homes, domestic violence shelter, family and community FONDAZZJONI SURET iL-BNIEDEM services. (MALE) 34, Triq il-Princep Albert Contact: 00 356 2247 0900 | 00 356 Marsa MRS 1042 2148 2504

Contact: 00 356 9954 6900 – 00 356 FOUNDATION FOR SHELTER AND 2123 2330 SUPPORT TO MIGRANTS (FSM) Address: 2, John F. Marks Street SHELTER CARITAS MALTA (ADDICTION) San Gwann SGN 1233 Address: Caritas Malta 82, Triq Il-Kapuccini Contact: 00 356 2137 5862 – Mob: 00 Floriana FRN1514 356 7942 8142 E-mail: [email protected] Contact: 00 356 2123 7935 E-mail: [email protected]

EMOTIONAL SUPPORT SERVICES

COMMISSION ON DOMESTIC VIOLENCE SOAR SUPPORT GROUP (SJAF) Address: Continental Business Centre Address: 51, Centru Antida Old Railway Track Tarxien Road St Venera Tarxien TXN 1090 Malta Contact: 00 356 2247 3100 E-mail: [email protected] Contact: 00 356 2180 9011 00 356 2180 8981 00 356 2767 2367 E-mail: [email protected]

VICTIM SUPPORT UNIT Missions: The Victim Support Unit will assist victims through their needs and concerns and provides them with adequate support. The services offered within the Unit will help to minimize the adverse emotional and psychological stresses of victims of crime and also caters for the various police obligations emanating from the Victims of Crime Act, Chapter 539 of the Laws of Malta. Amongst others, Chapter 539 requires the Executive Police to provide victims with written acknowledgement of receipt of complaints, information about non-institution of criminal proceedings, and referral to victim support services.

Contact: 00 356 2294 2160 E-mail: [email protected]

VICTIM SUPPORT MALTA Opening hours: Monday – Friday: 10:00 – 16:00 Contact: 00 356 2122 833 E-mail: [email protected]

SERVICES (food/charity)

EMMAUS FOOD BANKS Malta: S. Sommier Street Lifeline foundation Malta Ta’ Paris Address: 210 Old Bakery St Birkirkara Valletta VLT 1450 BKR 4611 Opening Hours: Closed: Sunday, Monday, Monday – Friday 9:00 – 19:00 Wednesday Saturday 9:00 – 14:00 Tuesday, Thursday: 5.30 – 7 pm / Contact: 00 356 2149 8343 Friday -Saturday: 10 am – 12 noon 00 356 2155 2390 Contact: 00 356 9915 4654 Fax: +356 21443458 E-mail: Email: [email protected] [email protected]

Gozo: 27 Saint Francis Square MALTA SOCIETY FOR THE Rabat PROTECTION AND CARE FOR Gozo VCT 1344 ANIMALS (MSPCA) Opening Hours (Gozo): Address: Triq Emvin Cremona (gia St Monday – Friday 8:30 – 12:30 / 16:00 – Francis Ravelin) 19:00 Il-Furjana Saturday 8:30 – 12:30 Contact: 00 356 2155 2848 Contact: 00 356 2123 0468 Email: [email protected] E-mail: [email protected] Website: www.maltaspca.org

INSPIRE Missions: Inspire believes that everyone has a right to equality and inclusion. Our mission is to try to help everyone with a disability achieve this. We do this by providing individuals and their families with educational, therapeutic and leisure services. We also advocate for inclusion, educate the general public, raise awareness among peers, and hold the best knowledge base on disability on the island.

HEAD OFFICE MARSASCALA OFFICE GOZO OFFICE Address: Address: Address: Head Office Marsacala Office Gozo Office BLB801 Bulebel Zinzell Street Triq Ramon Perellos Zejtun ZTN 3000 Marsascala MSK 4070 Ghajnsielem, Gozo

Contact: 00 356 2092 8100 Contact: 00 356 2092 8150 Contact: 00 356 2156 4149 E-mail: E-mail: E-mail: [email protected] [email protected] [email protected] 53

MALTA COMMUNITY CHEST FUND (MCCF) Missions: The Malta Community Chest Fund Foundation provides financial, material and professional support to people experiencing difficulties because of severe chronic illness, including cancer. The Malta Community Chest Fund also supports persons with disability, people in poverty and also supports NGOs.

Address: Malta Community Chest Fund Contact: 00 356 2124 0568 Ufficcju tal-President E-mail: [email protected] Il-Palazz Triq ir-Repubblika Valletta VLT 1115

CHARITY SHOP

FONDAZZJONI ST JEANNE ANTIDE HAPPY PAWS CHARITY SHOP Address: Fondazzjoni St Jeanne Antide Address: Happy Paws Charity Shop 51, Centru Antida Triq Il-Kappillan Mifsud Tarxien Road Santa Venera Tarxien TXN 1090 Contact: 00 356 2180 9011 | 00 356 2180 Contact: 00 356 7951 8051 8981 | 00 356 2767 2367

PAWS MOSTA PAWS SAN GWANN Address: PAWS Malta – Mosta Address: PAWS Malta – San Gwann 197 Triq Il-Htajriet Charity Il-Mosta MST 3064 27 Mensija Road Contact: 00 356 7952 4556 San Gwann

PAWS 4 A CAUSE Address: 25 George Borg Olivier St. ST. PAUL’S BAY CHARITY SHOP Sliema Address: St. Paul’s Bay Charity Shop Toni Bajada THE CHARITY SHOP St Paul’s Bay Address: The Charity Shop 9 Triq Tal Mensija Contact: 00 356 2157 6160 San Gwann SGN 1608

Contact: 00 356 2701 7878 YMCA VINTAGE SHOP Address: YMCA Vintage Shop +9 CHARITY SHOP Triq Iz-Zabra Address: +9 Charity Shop Zabbar 79 riq Qrejten Malta Tal Pieta

Contact: 00 356 9951 7719 54

COUNCIL

LOCAL COUNCIL MSIDA MALTA COUNCIL FOR THE Address: Msida Local Council VOLUNTARY SECTOR (MCVS) Msida Civi Centre Malta Council for the Voluntary Sector Pjazza Menqa Volunteer Centre, 181 Msida Melita Street Malta Valletta VLT 1129 Malta Contact: 00 356 2133 4343 Fax +356 21342424 Contact: 00 356 2248 1110 E-mail: [email protected] E-mail: [email protected] Website: www.msidalocalcouncil.com

TRANSPORTS

FERRIES BUS MARSAMXETTO STEAMFERRY SERVICES Address: Malta Public Transport LIMITED Mdina Road Address: Dolphin Court Qormi Tigné Seafront Malta Sliema Malta Contact: 00 356 2122 2000 E-mail: Contact: 2346 3862 [email protected] Contact: 3 Cities Ferry 79747438 | Sliema Website: Ferry 79747428 https://www.publictransport.com.mt/en Email: [email protected]

MINISTRIES

OFFICE OF THE SUPERINTENDENCE OF MINSITRY FOR ECONOMY, PUBLIC HEALTH INVESTMENT AND SMALL BUSINESSES Address: Office of the Superintendence of Address: Ministry for the Economy, Public Health Investment and Small Businesses St Luke's Hospital Palazzo Zondadari, Merchants Street OPD (Level 1), St. Luke's Square Valletta Pieta' – Malta PTA 1010 Contact: 00 356 2220 9542 Website: Contact: 00 356 2995 3302 https://economy.gov.mt/en/Pages/Hom 00 356 2595 3303 e.aspx Fax: +356 25953304 E-mail: [email protected] MINISTRY FOR ENERGY AND WATER MANAGEMENT MINISTRY FOR EDUCATION AND Address: Barriera Wharf EMPLOYMENT Valletta VLT 2000 Address: Ministry for Education and Employment Contact: 00 356 22917 311 Great Siege Road Free-phone: 80073306 Floriana VLT 2000 Email: [email protected] Website: http://energy.gov.mt Contact: 00 356 2598 0000 MINISTRY FOR FOREIGN AFFAIRS AND MINISTRY FOR EUROPEAN AFFAIRS AND TRADE PROMOTION EQUALITY Address: Ministry for Foreign Affairs and Address: Ministry for European Affairs and Trade Promotion Equality Palazzo Parisio Auberge D'Aragon Merchants Street Misrah Indipendenza Valletta VLT 1171 Valletta VLT 1521 Malta

Contact: 00 356 2295 7000 Contact: 00 356 2124 2191 Website: http://meae.gov.mt Fax: +356 2123 6604 E-mail: [email protected]

MINISTRY FOR FINANCE MINISTRY FOR GOZO Address: Ministry for Finance Address: St. Francis Square 30, Maison Demandols Victoria VCT 1335 South Street Gozo Valletta VLT 1102 Contact: 00 356 2215 6400 Contact: 00 356 2599 8259 00 356 2215 6900 Email: [email protected] E-mail: [email protected] Website: http://finance.gov.mt/ MINISTRY FOR HOME AFFAIRS AND MINISTRY FOR HEALTH NATIONAL SECURITY Address: 15, Palazzo Castellania Address: Ministry for Home Affairs and Merchants Street National Security Valletta VLT 1117 201, Strait Street Valletta VLT 1433 Contact: 00 356 2122 4071 Website: Contact: 00 356 2568 9000 https://deputyprimeminister.gov.mt E-mail: [email protected] Website: MINISTY FOR JUSTICE, CULTURE AND https://homeaffairs.gov.mt/en/ LOCAL GOVERNMENT Address: Ministry for Justice, Culture MINISTRY FOR THE ENVIRONMENT, and Local Government SUSTAINABLE DEVELOPMENT AND Address: 24, Old Bakery Street CLIMATE CHANGE Valletta VLT 1454 Address: Ministry for the Environment, Sustainable Development and Climate Website: https://justice.gov.mt/en/ Change Casa Leone MINISTRY FOR THE FAMILY, St. Joseph High Road CHILDREN’S AND SOCIAL SOLIDARITY St Venera SVR 1012 Address: Ministry for the Family, Children's Rights and Social Solidarity Website: https://msdec.gov.mt/en/ 310, Palazzo Ferreria Republic Street MINISTRY FOR TOURISM Valletta VLT 1110 Website: https://tourism.gov.mt/en/

MINISTRY FOR TRANSPORT, INFRASTRUCTURE AND CAPITAL PROJECTS Address: Block B, Francesco Buonamici Street Floriana FRN 1700

Website: https://mtip.gov.mt/en/ 57

OTHERS

BULKY WASTE Bulky Refuse : Items which are too large to be collected by the regular waste collection vehicles are referred to as bulky refuse. Such waste includes: Furniture, mattresses, carpets, tiles, appliances, white goods, electronic waste, small quantities of waste generated from DIY, tyres.

Contact: 8007 2200

ALS MALTA YELLOW PAGE MALTA MICROFINANCE Address: ALS Malta Contact: 80072237 Address: International Centre 308, Triq il-Kbira Website: 212 Old Bakery Street Hal Qormi www.yellow.com.mt Valletta VLT 1451 Malta Contact: 00 356 9900 5648 Contact: 00 356 7920 9420 00 356 2122 5542 E-Mail : [email protected]

TOURISM MALTA

MALTA MALTA MEDIA www.visitmalta.com http://maltamedia.com RESTAURANTS MALTA GOZO MALTA WEATHER www.restaurantsmalta.com www.gozo.com www.maltaweather.com ABOUT MALTA MALTESE ISLANDS HERITAGE MALTA www.aboutmalta.com www.malteseislands.com www.heritagemalta.com

Links and references

Identity and citizenship in Malta https://identitymalta.com/ https://fsws.gov.mt/en/Pages/default.aspx https://www.gov.mt/en/Government/Government%20of%20Malta/Ministries%20and%20Entities /

Employment https://jobsplus.gov.mt/ https://nso.gov.mt/en/News_Releases/View_by_Unit/Unit_C2/Labour_Market_Statistics/Pages/L abour-Force-Survey.aspx

Housing https://housingauthority.gov.mt/en/Pages/default.aspx

Education http://www.malta.com/en/business-education/school-university https://www.gov.mt/en/Life%20Events/Pages/Moving%20to%20Malta/Education.aspx https://www.mcast.edu.mt/ https://www.um.edu.mt/stipends/grants

Health https://www.diabetesmalta.org/ ; http://www.sosmalta.org/home?l=1 https://socialsecurity.gov.mt/en/Benefits-and%20Assistance/Pages/Non-Contributory- Benefits.aspx Auxiliary Information Legal Information https://vallettalegal.com/services/legal/divorce-separation-annulment-malta http://www.justiceservices.gov.mt/ Transport https://www.publictransport.com.mt

Financial Information https://education.gov.mt/en/studentsgrants/Pages/Our%20Services/Single-Parents'-Benefit.aspx https://socialsecurity.gov.mt/en/Pages/default.aspx 59

The Citizen's Booklet

Original Idea, Research and Compiling of Information Ms. Marine Zamora, Special Educator and Intern at YMCA

Design and Formatting Mr. Arthur Mansuy, Marketing Intern at YMCA

With the support from the YMCA Youth Empowerment (YEP) team : Mr. Gabriele Bertone - YEP Coordinator Ms. Gwennaelle Viard - YEP Officer

EMERGENCY NUMBERS

Ambulance, Fire emergency or Rescue service: 112 Information service Government: 153 Support Line: 179 Traffic accident: 00 356 2132 0202 Rescue by helicopter: 00 356 2124 4371 | 00 356 2182 4212 | 00 356 2182 4214 Rescue by patrol boat: 00 356 2123 8797 | 00 356 2123 8797 | 00 356 2122 5040 Malta Red Cross: 00 356 2122 1022 St John Ambulance: 00 356 2124 5740 Malta Police Force: 00 356 2122 4001-7 | 00 356 2122 1111 Lost Property: 00 356 2122 4781 Civil Protection Department: 00 356 2393 0000 Armed Forces of Malta: 00 356 2249 4000 Marine & Air Emergency Rescue: 00 356 2249 4202 Decompression Chamber (Hyperbaric Unit): 00 356 2545 5269 or dial directly to 112