The Celebrating Success 2017 Winners

Outstanding NHS Lothian staff members who ensure patients receive high quality care have been given prestigious awards recognising their hard work. The 9th annual ‘Celebrating Chief Executive Tim Davison annually; it is our opportunity to Success Awards’ took place at said: “The hard work and stand back, however briefly, and the Corn Exchange in dedication shown by staff at thank the winners and the on Friday night (16 June 2017), NHS Lothian is absolutely nominees for the care they give with individual care workers and incredible and it never ceases to throughout the year. teams scooping awards in 10 amaze me the lengths they go to, “It’s also a chance to separate categories. to help ensure our patients are recognise that there are many, As in previous years hundreds looked after. The winners have many other members of the NHS of nominations were received rightly received the highest Lothian team who regularly go from across community services recognition and I offer them my above and beyond – we are and acute , making the sincere congratulations. extremely lucky to have them judges’ job in selecting finalists “The Celebrating Success and I am immensely proud to be very difficult. A big thank you to Awards are a small, but part of an organisation with everyone who took the time to important way of showing how them in it.” nominate and congratulations to much we appreciate our staff. See inside to find out who the everyone who was nominated. We give out these awards winners are.

Celebrating Success Winners Bringing our values into how we communicate INSIDE Edinburgh and Lothians Health Foundation Win a Christmas Party Night! 2 Celebrating Success Shortlist

News Lothian’s Hairy Haggis

The teams comprised Hazel Burt, Hannah Waugh, Jim McTaggart, Violet Bornowski, Jill Miller, Lauren Daniel, Louise Noone, Pamela Holland, Debbie Murray and Sarah Linklater. Hazel Lee and Rachael Butcher

NHS Lothian was well represented at this year’s the amazing support from the crowd, completing Hairy Haggis team relay, part of the Edinburgh the marathon distance in 4:08:23 and 4:16:41. Marathon Festival. The teams raised a fantastic £2,153.54 for Teams competing in the popular 26.2 mile event the Edinburgh Children’s Charity. at the end of May included Sarah Linklater, Jim Lauren Daniel said: “Working in the hospital we McTaggart, Violet Brnowski and Debbie Murray see the fantastic work that the ECHC do for the from the south older people community mental hospital, the children we treat and their families. health team, based at the Royal Edinburgh They are also an excellent support for staff too. Hospital. The team ran for Macmillan Cancer We wanted to give something back to them, so Support and raised over £600. that they can continue putting the children first Inspired by the work of the Edinburgh and making any experience that involves the Children’s Hospital Charity and the generous hospital as positive as it possibly can be. We would support they provide the Royal Hospital for like to thank the charity for their support, the Sick Children, two teams from the Paediatric excellent cheer squad, all our colleagues and Physiotherapy Department at the RHSC also friends and family for their generous donations took park in the 26.2 mile race. and help with our fundraising efforts.” The teams trained hard and were spurred on by

Send us your stories Connections is your magazine. Nominate your Health Hero! We want to hear about staff achievements, fundraising Nominations for this year’s efforts and other news from Scottish Health Hero awards are across NHS Lothian for the now open. This is your opportunity AWARDS 2017 next issue. If you have something to highlight the dedication and you wish to be considered for caring work of a healthcare The deadline for nominations the magazine, please send your professional – someone who has is 31 August at 5pm. For more stories (of no more than 200 made a genuine difference to the information or to nominate visit words) along with a high quality life of a patient or their family www.scottishhealthawards.com photograph to us at and provided outstanding care. [email protected] or call 0131 465 56 47. 3

News

Bringing our values into Caring Soles Over 80 clients are now benefitting from an innovative how we communicate partnership between the In NHS Lothian we believe our values are vitally important to Podiatry Department and the everyone’s day to day working life. No matter your position or role Eric Liddell Centre. in NHS Lothian everything you do should relate to these values. The Centre successfully obtained funding from the The five values were developed (sometimes multiple) articles Edinburgh Health & Social Care by around 3,000 employees relate to. Partnership to establish a across the organisation. The The five values are: third sector volunteer-led idea was to create a set of Quality personal footcare service common values and ways of supported by the Podiatry Dignity and respect working which we needed to team. The ‘Caring Soles’ Care and compassion turn into everyday reality – to Personal Footcare Service Openness, honesty the benefit of every employee provides low cost personal and responsibility working in the organisation and, footcare to people who find it Team work most importantly, to the benefit a struggle to do this alone, of our patients. Once we do launch these new helping to prevent falls, As these values need to be look communications we’d love improve activity levels to support better health. part of our day to day working to get your feedback. lives it’s important we start

to see them represented Care and throughout our communications. Compassion Dignity Openness, Gardening and Honesty and From next month you’ll see a Respect Responsibility brand new look to both the Team for Health Brief and your staff magazine Connections! Quality Teamwork You’ll see the five colours that represent the values being used in a more prominent way. You’ll see us specifically reference which value

Queen’s Royal Garden party On 4 July Alison Jarvis, Community Nursing Programme Manager, Roseanna Cunningham attended the Queen’s Royal MSP, Cabinet Secretary for Garden Party at the Palace of Environment, Climate Change Holyrood House. She is a Queen’s and Land Reform, visited the Nursing Institute Honorary Royal Edinburgh Hospital’s community garden, run by Fellow, and attended on behalf of L to R: Chrisanne Campbell, Queens Nursing Institute Christina Thomson, Alison O’Donnell the Cyrenians, to hear about and Alison Jarvis for Scotland. the role it plays in improving people’s health on June 29. 4

News An international visit gives Claire Nicol a different perspective Claire Nicol works as a nurse within the community Chalmers Centre, I also work in and contraceptive and abortion service at Chalmers Centre have a central role in providing LARC for deprived which has a strong patient centred ethos where communities with high rates of unmet sexual health research and development are a key part of their work. needs. Through funding and support from The Edinburgh “Our community abortion service has recently Family Planning Trust, Claire was offered a fantastic expanded and we aim to provide high levels of holistic opportunity to visit two centres of excellence for care to women and to keep up-to-date with women’s health in the U.S where there is a strong international guidelines for best practice safe academic focus on contraception and abortion care. abortion care. The focus of her visit was to study the provision Claire has gained an understanding and insight of long acting reversible contraception (LARC) and into the diverse perspectives of such an important different models of abortion care in the U.S in order area of the service and has returned to her team to reflect on our own clinical service and training and they are now considering ways to implement needs here at the Chalmers Centre. improved ways of working and different models of She said: “In addition to working in our main care within NHS Lothian.

Recognition for our staff Alex Aitchison @alexaitch Despite circumstances, all the staff “Could not have been at @NHS_Lothian were so kind, patient and caring. Thank you for happier with the lookin after those we care about experience” Alice Strang – Royal Infirmary of Edinburgh @AliceStrang 3 Strang Family NHS appointments today all exactly on time all staff Went into the Day Surgery Unit at the RIE for expert & friendly. Amazing! THANK an operation on my foot. Fantastic experience YOU @NHS_Lothian @nhslothian throughout. A friendly anaesthetist and registrar @NHS_HS from the orthopaedic team explained what would be happening before the procedure, I was reassured and treated with respect throughout. Mike Tucker Following the operation I was looked after on the ward @mikejtucker007 for around 6 hours and given medication for pain. The nursing staff were polite, caring and friendly, and totally @NHS_Lothian Thanks to all attentive to what I needed. superb staff at Western General Could not have been happier with the experience. who looked after me during my wee op yesterday. Ward 57 you Posted on Care Opinion in July 2017 were fantastic 5

News A hearty reward A lead heart failure nurse from address many areas of NHS Lothian has been handed a improvement for patients living prestigious award by a leading with heart failure. charity for her work helping Janet said: “It is incredibly patients suffering from heart rewarding to work with a failure. national community of health Janet Reid, Lead Heart professionals with the common Failure Nurse, was awarded goal of improving care for heart the British Heart Foundation’s failure patients. We are grateful Alliance Award at the annual for what we have been able to British Cardiovascular Society achieve so far, and look forward conference in Manchester, in June. to continuing the success of the The award recognises Janet’s hub.” compassion and drive in her work Thanks to their work there is as a joint coordinator of the now a pathway of care to opportunities across Scotland. Heart Failure Hub in Scotland. facilitate teams across Scotland Additionally they have worked Together with Jill Nichols, a to develop their services. There closely with the Scottish heart failure nurse from NHS is also a single resource for Government to encourage a Tayside, Janet has helped healthcare professionals to national collaborative audit for oversee national activity to access educational heart failure heart failure.

Meeting the change needs of our population The Older People’s Mental Health also tasked with supporting the Rapid Response Team had their move to the new REH buildings. work recognised at the recent With an aging population, there NHS Scotland event. The team is a projected increase in the were selected as finalists for number of people over the age of the person centred award in the 65 living in Edinburgh by 2030, poster competition. resulting in an increase in the Set up in December 2016, the number of people living with Older People’s Mental Health dementia and older people with Rapid Response Team (RRT) aims functional mental health issues. Carla Rafferty and Emma Hare from to reduce admissions to the older The RRT is helping to meet this the Rapid Response Team (RRT) team at the recent NHS SCOTLAND Event. people’s admission wards in Royal increase in demand through the Edinburgh Hospital (REH) and to provision of a safe alternative to from hospital the RRT provides expedite discharge. hospital admission. daily input to the acute older The first of its type in In the first six months the people’s admission wards and with Scotland, the team of seven based team have had 185 referrals from the multi disciplinary team to their approach on the Scottish the community for people at risk identify patients who can be Government’s 2020 vision of of admission and have discharged early with intensive health care. successfully supported people at support. The average length of In addition to the desire to home to prevent admission in over stay in the older people’s care for people at home rather 100 cases. functional mental health wards than in hospital, the team was To support early discharge had reduced by 57%. 6

Health Hero Staff Member of the Year Sponsored by the Edinburgh Evening News Sponsored by the School of Health and Social The only publicly nominated category – the Care, Edinburgh Napier University Health Hero award gives members of the This award is for staff members who go above- public the opportunity to honour a healthcare and-beyond. The individual should be committed to worker who has delivered exceptional service person-centred care, have a positive influence on and gone above and beyond, offering the best colleagues, patients and individuals, and be a patient care. constant and effective contributor to their team. WINNER: Tracey Pearson, Wester Hailes Healthy WINNER: William (Billy) Johnston, Clinical Support Living Centre won the award for going above Worker, Royal Infirmary of Edinburgh, was singled and beyond to deliver the best support needs out by judges for his compassion, hard work, of families she meets. The individual care and motivation and positivity. Billy is an excellent attention that Tracey provides impressed the example of a member of staff who puts their heart judges as well as her leadership and dedication. and soul into their role.

Tracey Pearson with Deputy Editor of the Evening News Host Arlene Stuart with Billy Johnston and Dr Norrie Euan McGrory Brown from Edinburgh Napier University

Team of the Year Sponsored by Unison, Lothian Health branch In this category, the judges were looking for a team that has demonstrated an excellent performance throughout the year, where there has been key engagement between managers and clinical staff, evidence of improved outcomes for patients and evidence of patient involvement The St John’s Catering team influencing performance. WINNER: The Catering Team at St John’s Hospital is known for going out of their way to meet the needs of individual patients and to learn from feedback. The judges highlighted the flexible and approachable nature of the team and the positive impact this has across the hospital on both patients and staff. 7

Celebrating Success

Best Example of Quality, Caring Champion of the Year Innovation and Productivity In this category, judges were looking to find a member of staff who shows an exceptional level This award recognises staff or teams who have of care and compassion in his or her work, are taken steps to improve working practices and committed to creating a welcoming and happy service within their department, in order to benefit environment and who displays a selfless way of fellow staff or patients through the implementation working on putting others’ needs before their own. of a new system or programme. WINNER: Kate Triscott, Complex Needs School WINNER: Flow Centre, . Nurse, Musselburgh Primary Care Centre has The FLOW centre is the first of its kind in the UK been recognised for going above and beyond and the judges were impressed by the team’s in supporting children with complex disability integrated approach to ensuring patients are in . Nothing is too much trouble seen in the right place, at the right time, by the for Kate. right person.

Kate receiving her award from Professor Alex The Flow Centre team McMahon, Director of Nursing Midwifery and AHPs

Educator of the Year Sponsored by University of Edinburgh This award is to identify a member of staff who excels at teaching, sharing their knowledge and expertise with students, junior members of staff and/or colleagues. WINNER: Moira Kinnear, Head of Education, Pharmacy Dept., , stood out for her dedication and passion for learning and sharing knowledge. She embraces change and contributes to curriculum redesigns to ensure Moira Kinnear and Professor Moira Whyte, non- training qualifications are fit for purpose. executive director of NHS Lothian and Head of Edinburgh Medical School. 8

Respect for Others Voluntary Service Award This award was looking for a staff member (or team) This award recognises the outstanding individuals who actively tries to identify with a group of patients and teams who give up their time to help improve or staff who are, perhaps, hard to reach or difficult the health and wellbeing of patients, service users to identify and who strive to work with these and their families and carers in Lothian. groups to encourage inclusion and equality, be WINNER: Aileen Banks, Breastfeeding Peer that in healthcare or the working environment. Supporter, . For the past 24 years WINNER: Jessie Anderson, Clinical Support Worker, Aileen has run a breastfeeding support group. Her Edinburgh Access Practice, picked up this award for commitment to supporting mothers within her her hard work in an Edinburgh-based GP practice for community really impressed the judges. people with uncertain accommodation arrangements. The judges were impressed at the steps she takes to ensure patients’ individual needs are met and that they are treated with dignity, honesty and respect.

Arlene Stuart with Arlene Stuart, Jessie Anderson and NHS Lothian Aileen Banks and Medical Chairman, Brian Houston Director, Tracey Gillies.

Improving Patient Access In this category, the judges were looking for individuals or teams who have made a significant improvement to aspects of the patient journey, with criteria including offering patients a choice at the point of referral, improving patient access to diagnosis, treatment and care services and improved clinical access or outcomes. WINNER: Andrew O’Donnell, Trainer in Substance Misuse and Harm Reduction/Naloxone Lead, Spittal Street Centre, has shown outstanding leadership in developing the Take Home Naloxone Programme across Lothian. Andrew has trained over 300 staff and pioneered a brief intervention approach that is now standard across Scotland. Andrew O’Donnell and Tim Davison, Chief Executive 9

Celebrating Success

Lynn Jackson Award This award was introduced last year and is given in A big thank you to..... memory of Lynn Jackson, latterly Chief Nurse for Edinburgh Cancer Centre, who sadly passed away Grateful thanks to all involved and especially in 2014. The winner of this category received two to our generous sponsors for their continued awards, our trophy and one kindly donated by support. The success of the night was down Lynn’s family. to many hands, in particular behind the scenes, so thanks to all of you. And finally the The award is given to a nurse who has shown an biggest thanks of all to our winter, finalists exceptional level of care and compassion in his/her and nominees. To be nominated is a huge work and displays a selfless way of working, putting achievement and that makes you all winners. others’ needs before their own. WINNER: Agnes Gardner, Laser Suite Charge Nurse, OPD4, St John’s Hospital. Agnes was praised by the judges for her outstanding leadership and tireless efforts within the Laser Suite at St John’s Hospital. Agnes has developed the nurse-led service for patients which has allowed the consultants to V N I E R confidently discharge patients to the care of Agnes U S E I T H and her team. Her patient-centred approach, hard Y

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Agnes Garden was presented her award by Lynn’s son and daughter Calum and Fiona Jackson. 10

Edinburgh and Lothians Health Foundation

Could a small grant help you improve patient care?

Edinburgh and Lothian Health Foundation (ELHF) have been supporting the care and wellbeing of our patients for many years. The Foundation’s Small Grants Funding Programme offers the opportunity for staff to improve the lives of patients and local communities.

As a registered charity the Foundation receives many donations from grateful patients and their families across NHS Lothian services. Funding of up To apply for a grant simply head to to £5000 are available to support ideas that NHS the ELHF website www.elhf.co.uk to fill staff have to improve patients care or experience. out an application form. If you have any If you have an idea, some things to think about questions or wish to discuss your idea, would be: contact Grants Manager, Owen Siddalls • Would it cost £5000 or less? on ext 35470 or email • Can it be implemented within 6 months? [email protected] • Would it be considered to be over and above NHS core provision?

In the past year the ELHF has supported the following projects

Breastfeeding Peer Support Group East Lothian Infant Feeding Team’s Peer Support Group aims to help women have a positive breastfeeding experience. With their £5000 grant they will be recruiting and training Peer Supporters - mothers of any age who have either breastfed or are still breastfeeding who can offer advice and encouragement to other new mums. In what can be a hard time for both mothers and babies the group will ensure patients can seek help Right: Ashley Jack, Infant Feeding Advisor. in a trusted environment. Left: Jade McCarter, Peer Support Coordinator. 11

Competition

In the past year the ELHF has Win a Christmas supported the following projects Party Night! The Village Hotel in Edinburgh offers a range of discounts and offers to staff via www.nhsstaffbenefits. co.uk - By signing up to NHS Staff Benefits Music Therapy in Willow Ward you can find out how to access exclusive Willow Ward in Ferryfield discounts in their house is a 30 bed unit state-of-the-art gym, for individuals living ESPA Spa treatments, The Village Grill and with varying degrees of overnight accommodation. dementia. Some residents In addition to these offers, The Village Hotel in become anxious due to Edinburgh are offering NHS Staff an extra special the impairments dementia causes, music therapy deal on their 2017 Christmas Party Nights! has been found to relax Their famous tribute acts, party nights, Robert Crispin. festive meals and discos will have you rockin’ patients and also improve Senior Charge Nurse communication. at Willow Ward. around the Christmas tree. For NHS Staff the The team received a booker goes free with tables of 10 or more. grant of £2,500 to pay for a Music Therapist to We’ve teamed up with NHS Staff Benefits work with patients over a 6 month period and to and The Village Hotel Edinburgh to offer one invest in instruments to be used during the lucky team a FREE Christmas party night for sessions. The grant will support staff members a table of 10* and patients in boosting confidence and interaction. To view the offers from the Village Hotel + over 200 other deals, register now at www.nhsstaffbenefits.co.uk To be in with a chance of winning, please Islay Centre answer the following question: on what date Garden did the Celebrating Success Awards take place? Email all competition entries with your answer, Development name and phone number to: The Islay Centre is an [email protected] or send to: adult learning disabilities Rachel Fleming. Communications Department, NHS Lothian, Occupational Therapist inpatient assessment unit Waverley Gate, 2-4 Waterloo Place, Edinburgh with seven patients based at the Royal Edinburgh EH1 3EG by 31 August 2017. Hospital. Due to health reasons, some patients (* must be booked by 18.09.2017, Valid on Thursdays don’t have a lot of access to the wider community or Sundays only, subject to availability.) and spend a lot of time inside. A grant of £2,500 will help improve the garden spaces provided to patients. By enhancing the gardens, patients can spend time with family, friends and staff members Competition Winner! outside, encouraging social interaction along with improved fitness and physical skills. Susan Pennington, Ultrasonographer, Royal Infirmary of Edinburgh