Expert Outlook 2016: Mobile Moments
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EXPERT OUTLOOK 2016: MOBILE MOMENTS A summary of perspectives outlining what to expect in 2016. This report explores how VR will change the way we book holidays, why we’ll soon be WhatsApping our favourite brands, and how time has become the ultimate luxury. INTRODUCTION EXPERT OUTLOOK 2016: MOBILE MOMENTS Smart innovators will be those Last year in ‘Joined-up Thinking’, the 2015 Canvas8 Expert Outlook, we spoke to over 30 experts about how they thought emerging that understand their customers’ innovations will impact how we live, shop and work. And indeed, as preferred platforms and can infiltrate predicted, the smartest brands have made the glittering possibilities “ of new technology feel familiar and everyday – from hailing a cab at their daily routines. the touch of a button to paying for your groceries with the swipe of your wrist. As a result, people expect speedy and seamless services that fit exactly into their lives as standard. In 2016, the brands that meet and surpass these great expectations will be those that offer an ‘oooh moment’ – something that surprises and delights even while doing the most mundane of tasks. Whether it’s being able to request a refund for a pair of trainers on WhatsApp or splitting a bill with friends on your mobile Jo Allison bank. Successful brands will be those that understand their customers’ Commissioning Editor preferred platforms and can infiltrate their daily routines. [email protected] As you leaf through the 36 key trends our experts highlighted, we invite you to visit the Library and explore each idea in more detail. Sam Shaw Head of Insight We hope you find these insights useful as you plan for the year ahead. [email protected] Jo, Sam and the Canvas8 team EXPLORE THE LIBRARY BESPOKE SOLUTIONS The Canvas8 Library is an unrivalled resource of 15,000+ articles on From ethnographic research to strategic planning workshops, we global consumer behaviour. It is available exclusively to members at offer a range of solutions tailored to enhance your understanding www.canvas8.com and inspire creativity. Please get in touch with Olly, Client Services Director, to learn more. Please get in touch with Nick, Strategy Director, to learn more. THE CANVAS8 EXPERTS FOOD & DRINK HEALTH & BEAUTY LEISURE TECHNOLOGY AUTHENTIC EATS BEAUTIFULLY AGED EXTREME STAYS TIME IS MONEY Stefan Cosser Tracey McAlpine Goof Lukken Tom Chatfield Chef director at Food Innovation Solutions (FIS) Founder and editor of Fighting Fifty Leisure and tourism trendwatcher Author, broadcaster and technology theorist GUILT-FREE FOOD LIFESTYLE FIT UPCYCLED LIFESTYLE IDENTITY MARKERS Karen Barnes Julie Fredrickson Julie Bonnar Matt Hussey Editor of Delicious Founder of Stowaway Editor of Craft Focus Editor-in-chief of The Next Web NUTRITIONAL NUDGES PRETTY PRODUCTS VIRTUAL PASTIMES THE NON-SHIFT Brian Wansink Daniela Morosini Henry Stuart Daniel Booth Director of the Food and Brand Lab Beauty journalist Co-founder of Visualise Group editor of Web User and Computeractive MEDIA & ENTERTAINMENT COMMUNICATIONS LUXURY SHOPPING DREAMS OF STREAMING SOCIALLY DIVERSE DIGITAL STORYTELLING SPEND ANYWHERE Zack O’Malley Greenburg Mitch Joel Alastair Laidlaw James Dion Senior editor at Forbes President of Twist Image Founder and CEO of Lux Worldwide Retail consultant and founder of Dionco Inc. INDIE GUYS FINISH LAST CUSTOMER FIRST FINE LIVING PEOPLE PARTICIPATION Barry Hertz Tamsin Fox-Davies Alex Cheatle Paul West Film editor for The Globe and Mail Senior development manager at Constant Contact Founder and CEO of Ten Group Strategy director at Dalziel & Pow TELLY ADDICTS PERSONAL SPACE SEXY SUSTAINABILITY SMALL AND MIGHTY Alan Wolk Pamela Rutledge Emma Hart Graham Soult TV industry futurist and analyst Director of the Media Psychology Research Center Creative director at PUSH PR Owner of CannyInsights.com MONEY HOME GETTING AROUND CITIZENSHIP CONTEXTUAL WALLETS URBAN RETIREES HANDS FREE CIVIC SENSIBILITIES Chris Skinner Alex Ely Dr. Ryan Chin Andy Thornton Chairman of the The Financial Services Club Founder of architecture practice Mæ Managing director of City Science at MIT Media Lab CEO of the Citizenship Foundation ZERO EFFORT UNCERTAIN TIMES SHARING THE ROAD MASS PARTICIPATION Jonathan McMillan Philip N. Cohen Michael Kodransky Tomas Diez Pseudonym of our industry insider Sociologist and demographer Global research manager at the ITDP Urbanist and co-founder of Smart Citizen SHARED LEDGERS HOME COMFORTS DATA DRIVEN OUTSIDE INFLUENCE Duena Blomstrom Emma J. Page Dr. Oded Cats Jonathan Simmons Fintech and digital experience specialist Commissioning editor at 25 Beautiful Homes Assistant professor at Delft University of Technology CEO at Zone FOOD & DRINK AUTHENTIC EATS Stefan Cosser is the chef director at Food Innovation Solutions (FIS) OUTLOOK The popularity of street food has led people to want authentic experiences. Regionality comes under this ‘authenticity’ trend. Whether it’s Mexican or Chinese, people want to experience local flavours that you can’t get anywhere With the growing popularity of street food, the likes of pig blood else. Typically when people talk about Chinese food, it’s crispy cake or trotter nugget are no longer so intimidating. Our obsession chili beef, but in reality it’s much more than that. The Sichuan with ‘fat is good, sugar is bad’ will continue, and will be reflected in region has very spicy food and if you look at the far west, growing sales of avocados, courgettes and brassica vegetables. they’re making kebabs more akin to Middle Eastern food. There are lots of restaurants introducing regional cuisine we haven’t seen before in London. Bao sells Taiwanese steamed buns, Nanban does Japanese comfort food and Black Axe Mangal is a Turkish restaurant selling kebabs in a very different way. Casual dining has been going on for a few years, but next year restaurants will get more informal. People are comfortable eating at communal tables with all different types of people, so restaurants are opening with them and People want to eat local and authentic breaking down barriers. There are no rules for what or how dishes (Bao, 2015) restaurants should serve food anymore. GUILT-FREE FOOD NUTRITIONAL NUDGES Karen Barnes is the editor of Delicious Brian Wansink is the author of Slim by Design: Mindless Eating Solutions for Everyday Life Making food ‘good’ and ‘bad’ is a trend – and it’s a trend I don’t like. I’ve seen so many books in the past six months In 2016 people will give up on the idea that they can that have the words ‘guilt-free’ in the title. The message become slim by willpower. People are going to embrace that’s being given to young people (to all of us, actually) is the idea that there are a lot of small changes that they can that they should feel guilty about food. But the problem is make to become ‘slim by design’. we’re all confused about which foods to feel guilty about. No food should be demonised – as long as it hasn’t been People will start to change their houses so they eat a bit packed full of artificial additives. Moderation is the way more fruit and a little less chocolate. They’ll replace the forward, rather than banning entire food groups. cookie dish with a fruit bowl, or put all their snacks in one cupboard instead of keeping them in five different Street food is always on the menu in 2016 I have sympathy for businesses trying to produce good cupboards. Cafeterias will be set up so they guide people (Kabuto Noodles, 2014) quality mass market food. For years the obsession has been to pick up a salad instead of fish and chips. on eating less fat, so manufacturers were loading in sugar and salt to balance the flavours. Now fat is okay again, and Parents who add a vegetable to dinner – frozen, canned the new focus is on cutting down sugar and salt. The man or or fresh – are rated by their family as more thoughtful. woman on the street is not sure what they’re supposed to Birds Eye is going to be making leaping strides in 2016 by The message that’s being given to young eat. People of a certain age have grown up being told eating emphasising to parents ‘don’t serve vegetables because people is that they should feel guilty about food. But too much butter is bad for your heart and to use margarine they are healthy, serve them for selfish reasons. They’re “the problem is we’re all confused about which foods instead. It’s hard to get that out of your psyche when you go going to make you look like a better cook, but also they’re food shopping. going to make your kids think you love them more’. to feel guilty about Karen Barnes HEALTH & BEAUTY BEAUTIFULLY AGED Tracey McAlpine is the founder and editor of Fighting Fifty The beauty industry is just waking up to the fact that they OUTLOOK don’t market well to older people. Brands should talk about how they can keep us looking and feeling healthy. People aren’t looking for a cure; ageing isn’t a disease. SpaceNK did a brilliant campaign where it used models with a 30-year age Will older women be rightfully represented in the beauty world difference. Whether you’re in your 30s or 60s, the brand’s got in 2016? Or will social media ‘it girls’ continue to take centre products for you. stage? As life gets more hectic, beauty brands that offer the best solution will be the ones that people carry in their handbags. The fitness industry is also tailored towards 20-year-olds. Sports clothing manufacturers don’t want to be associated with older people, but seniors are wearing sportswear.