The award-winning magazine from the Anglian Water @one Alliance Issue 31 • May 2018

Efficiency through Living LIFE to the full innovation at See more on pages 4-5.

Keeping the pumps running: our challenge at Heigham Find out more on Read more on pages 10-11. pages 12-13. Whether through promotion or We've ended Year 3 in a strong position new qualifications, well done to the Movers and shakers following people reaching new heights: Thanks to everyone’s outstanding effort, hard work and commitment, we've ended Year 3 in a strong position. This year we’ve spent £218 million – our biggest annual programme as the @one Alliance – with 75 percent of all projects delivered on time through the first three years of AMP6. Efficiency performance continues to be strong at 28 percent, ensuring a positive programme pool and a return to our partners. Umar Hafeez – Shaun Garrett – Lisa Sharghi – John Hoyles – Abigail Stevens – This is important given our 'no fee' commercial making progress in our aim to deliver through As we start Year 4, we’re now actively planning promoted from Acting promoted from Delivery promoted from Acting promoted from Acting promoted from Delivery model and will continue to be a focus area in standardised designs, products, asset assembly for AMP7. Anglian Water is planning for a larger Technical Manager to Engineer to Project Integrated Project Lead to Integrated Project Lead to Engineer to Project Years 4 and 5. and production management. programme in AMP7 and they want the Technical Manager Delivery Manager. Integrated Project Lead Integrated Project Lead Delivery Manager (Water Our carbon performance continues to be Though there are many examples of great @one Alliance to start work on parts of this (Water Non-Infra). (Water Non-Infra). (Water Non-Infra). Recycling Infra). industry leading; during the first three years practice in health, safety and wellbeing, we have programme over the next 12 months. We will be of AMP6 we’ve reduced capital carbon by 57 had a number of serious incidents in the past sharing the headline details of Anglian Water’s percent and operational carbon by 37 percent. 12 months and three members of our team draft business plan with everyone over the next We’re on track to achieve our stretching AMP6 have been seriously injured. We will learn from few months. Thank you. targets. these incidents and are committed to making Reduction in Time on Site stands at 37 percent improvements. LIFE will continue to be our most – a good result and a strong indication that we're significant long-term initiative. Dale Evans, Director – @one Alliance. Building on our great performance Our performance in Year 3 has been reaching our targets, we still need to work hard important area of performance. exceptionally good, scoring 97 points on Totex in this area during Year 4. Customer scores are at 4.22 against a target Hollie Chapman – Mark Hedges – John Whelan Simrit Dehal Tom Gillett, Delivery Index (TDI). Our Accident Frequency Rate (AFR) is at of 4.5, indicating that we are still in a good promoted from Project promoted from Digital has been elected as a has achieved a Merit Project Coordinator, Our cumulative efficiency is 28 percent 0.12 against a target of 0.1. This is the one position going into Year 4. Co-ordinator to Asset Creation (DAC) fellow for the Institute of on completion of her has successfully which puts us in a good position going into area where our performance is not meeting There’s been great focus and leadership in Delivery Engineer Manager to Digital Mechanical Engineering. postgraduate award in passed his APM-PMQ Year 4, as our frontier performance target is our aspirations. Three colleagues have been reaching 37 percent against our target of 50 (Water Recycling Infra). Strategy Manager. Strategic Leadership from (project management) 30.5 percent. seriously injured during the past 12 months. percent reduction in Time on Site, and this is a Warwick Business School. qualification. Our capital carbon currently stands at 57 We are learning from these incidents to significant achievement. percent, which is slightly under our target of 56 prevent re-occurrence of similar incidents. As we move into Year 4 we need to hold percent, while our operational carbon stands However, there are many examples of great onto this great performance and continue to at 37 percent against our target of 27 percent. practice in health and safety and our aim is to focus on the delivery of our projects in with Influencing A Gold Though this puts us in a strong position in continue to make progress in what is our most their TDI profiles. our industry achievement! Dale Evans, Director – The @one Alliance has been @one Alliance, has been recognised for its practices and Commercial AFR Reduction appointed Chair of the achievements in making sure Infrastructure Client Group (ICG). that colleagues get home safely Performance of Time This is great news for the at the end of the working day. Target 0.1 @one Alliance as Dale’s We’ve achieved a Gold in the Target (Frontier) 30.5% Target 50% appointment recognises our prestigious RoSPA Health and Current organisation as being industry Safety Awards – the longest- Time on Current position 28% position 0.12 leading. running industry awards Site current 37% Nick Baveystock, Director scheme in the UK. Project General of ICE, said: “I am We’ll be presented with the delighted that Dale Evans will be award during a ceremony at 57% Life current 14% 37% chairing the ICG. The Group was Hilton Birmingham Metropole Customer Carbon set up to improve the delivery of hotel on July 4. major infrastructure projects in Read more in the next SIM Capital carbon Operational carbon this country and it has a key role Dale Evans, who has been appointed Chair of the Infrastructure Client Group. edition of one magazine. Target 56% Target 27% to play in influencing the future of In the meantime, you can Target 4.5 the engineering and construction enterprises with owners and Dale said: “I’m taking the chair find out more at: Current position Current position industries.” suppliers jointly incentivised to at an exciting time as we see www.rospa.com/awards Current position 4.22 57% 37% Dale will be involved in driving deliver customer outcomes and the Project 13 Community grow Project 13, which promotes where they establish longer term and have a real opportunity to an industry move to delivery relationships – much like our reshape the way infrastructure is This newsletter is printed on Forest Stewardship Council (FSC) paper, which means it comes from responsible Produced by Publications (S-1325) through integrated, collaborative current alliance model. delivered.” sources that support the conservation of forests and wildlife, while helping people to lead better lives. 01904 479 500

2 one Issue 31 • May 2018 one Issue 31 • May 2018 3 Inspiring better health and wellbeing Say thank you with GEM Would you like to give a

Thank you for your hard work and enthusiasm in making it GEM with our LIFE website happen! colleague recognition for Your dedication is infectious! their great work?

For constantly pursuing to Our GEM scheme allows you to build a core and stable team with LIFE at it’s heart. You really go out of your Have you checked out our new LIFE website yet? way to help others and are do just that. always ready to step up and take responsibility. So many people have already taken the opportunity to Whether it’s sending a simple thank their colleagues. Launched in December, the site wide number of resources and shares his story about recovering ‘Thank You’ e-card message or a WHO WILL YOU is packed with useful information organisations,” said Lil Wade, from a recent heart attack, the Star Award nomination, which about health and wellbeing – Talent Manager. “It includes Digital Asset Creation (DAC) THANK offers a financial reward, GEM from tasty recipes to getting a videos, books, articles, top tips, team discussing the benefits of TODAY? allows you to congratulate a Whilst your output is always of the highest order, the good night’s sleep. factsheets and apps on all areas of lunchtime walks at work and Highlighted your personal feedback from the client has contribution to drive home been excellent. colleague for their work. every opportunity to make It includes information and wellbeing available in one place. Zenna West, Planner writing eciencies. It’s easily accessible – advice built around the different “As the site is open access, about work/life balance. you can log in from any Thank you for taking responsibility for the project Thank you for your continued elements of our LIFE wellbeing colleagues can easily share it “We’re keen to have more above and beyond what support, drive and would be expected on a determination across the internet-enabled device – business critical project with challenging time-scales and portfolio. model, including good mental with friends and family, so it’s a stories on the site from colleagues significant interest from and simple to use. Just select external stakeholders. health, personal development brilliant resource that can be used about how they look after their the required GEM award at and physical health among by anyone looking for help in wellbeing,” said Lil. “These can be www.onealliancegem.co.uk others, all aimed at helping different areas.” from an individual or team and via the ‘Nominate’ button on you both in and outside of the The site, which is optimised can be anonymous. Please get in the purple right-hand menu bar. There are five core behaviours workplace. for mobile devices, also features touch if you’d like to be involved.” to select, including Demonstrating Exceptional Leadership or “The LIFE website is a place to colleagues’ personal stories. Living LIFE Values and Behaviours, and you can nominate any access information about health This includes Steve Watton, Visit the site: team or individual. and general wellbeing from a Integrated Project Leader, who www.lifewellbeing.co.uk If you’re nominated, you’ll receive an email and you can then log into GEM to find out how you’ve been recognised. You’ll also get a mention on the ‘Our Stars’ page (don’t forget to strengthen your profile by adding your photo). Fitbit winners The @one Alliance currently has £24,000 of rewards outstanding, so get started on redeeming your awards. They can Good Mental Health Congratulations to Edward We received some really be exchanged for a variety of fantastic products and services Zdravkovic, Project Manager useful feedback through the – such as travel, ‘experience days’ and eating out – or you can “I was quite sceptical for SSE Enterprise Contracting competition, which followed the donate them to charity. Ambassadors (Tier 2 supplier), and Lisa launch of the LIFE website. For further information, email [email protected] about the website Griffin, WRNI Technical We’ve taken the feedback on We’ve recently introduced a team of Good Mental Health Manager – winners of our Fitbit board, so keep an eye out for Ambassadors. until I actually competition. any changes. Volunteers undergo Mental Health First Aid Lite training for the Omid Shafibeik, Senior role, which focuses on making it common practice to talk about logged onto it. I Modeller, has received several mental health. think it’s brilliant and GEM awards. So far, we’ve trained 28 Good Mental Health Ambassadors, with These include ‘Thank You' another 24 in training. offers various information e-cards and Star Awards for Kate Housley, a Good Mental Health Ambassador, said: “As preparing a presentation to an ambassador, you learn how to look after your own mental and support, not only to those who need raise awareness about odour health and are then trained and given the confidence to speak to it but all of us; raising awareness about and dispersion modelling, someone who may be struggling with their own mental health. and supporting a work “This could be someone dealing with stress or anxiety who our health, mental health and that of our experience student. is looking for support or someone concerned about a friend or family member. Good Mental Health Ambassadors listen and colleagues. If we can learn what to spot, are able to direct you to the different support out there – they’re we can all help each other. I’m proud to be also clued up on all our relevant internal resources, such as our Omid said: “Receiving a GEM Employee Assistance Programmes.” a part of the @one Alliance.” award is important because it If you’re interested in becoming a Mental Health Ambassador, Colin Mills, Site Manager. contact Kate: [email protected] makes you feel appreciated. It also encourages you to do something similar in the future.” Got a personal wellbeing story or a useful article or website you’d like to share? Email: [email protected]

4 one Issue 31 • May 2018 one Issue 31 • May 2018 5 Gearing up for AMP7 What is PR19? Why AMP? Our role Our strategy It doesn’t seem two minutes since the @one Alliance was preparing for 2020-2025 AMP6. Now the organisation is starting to prepare for AMP7. Some new Anglian Water has to submit its business plan This period between During AMP7, Anglian Water starters say they find the ‘AMP story’ a little confusing, so here’s your to the water regulator by December If Ofwat is happy 2020 and 2025 is will share the work of its The @one Alliance essential guide to what’s happening and an explanation of the terms. 2019. This 2019 Price Review (or PR19) sets out with Anglian Water’s known as the Asset business plan between five strategy for the company’s shopping list of what’s needed business plan, it will Management Period ‘alliance’ organisations. The delivering Anglian to continue providing high quality, sustainable be used to set water and it will be the @one Alliance is responsible Water’s projects in and resilient water and wastewater services at bills for customers seventh one since the for the Capital Delivery Works AMP7 is called the a price that customers can afford. On top of all in our region for the water companies were Program and delivers all White Book (see that, Anglian Water has to be innovative, prove period 2020 to 2025. privatised, hence the types of complex new build panel box below). that future bills will also be affordable and that name AMP7. and maintenance projects. the environment will be protected.

Here in the The three key areas of change which the @one Alliance, we’re @one Alliance has identified to enhance delivery People Supply chain integration currently working and deliver outperformance in AMP7 are: on Anglian Water’s Neilan Perumal, AMP7 White Book Project Neilan said: “The final piece of the jigsaw is • Digital transformation AMP6 projects. Manager, said: “The value of our people supply chain integration, which is key to where • People The AMP6 period within the @one Alliance cannot be we want to be in AMP7. We’ve recognised that • Supply chain integration runs from 2015 to understated, so in AMP7 there’s going to be we need to involve our supply chain in projects 2020. In March we a continued focus on the development of much sooner in the process. Rather than a finished Year 3 and colleagues. In particular, we will continue contractual arrangement, we need to create now we are preparing Digital transformation the efforts we all made in AMP6 by further partnership relationships so that they can sit for Years 4 and 5. To make enhancing the integration with asset amongst our teams and get fully involved. Ian said: “We’ve always known that digital is sure work doesn’t dip between planners and Anglian Water operations “We need to tap into their innovation the future and we’re embracing it as much as AMP6 and AMP7, plans are being carefully drawn teams because we’ll need to know how they and different ways of thinking to help us deliver we can. The speed of digital change within the up between the @one Alliance and Anglian Water operate and maintain their plant if we’re to and they should be rewarded properly for construction industry is increasing all the time so that some AMP7 projects can be started early operate a Totex model. their efforts. and we see this as a real enabler for us to achieve to maintain continuity and implement systems “We will also continue to grow our own “It’s about building trust and relationships greater efficiency. Equally, it's necessary for us and processes which will help support the talent, recruiting and training graduates and with the supply chain, because we are asking to meet the challenges of a Totex environment. successful commencement and delivery of AMP7. apprentices from the College of West Anglia them to work together, in collaborative groups, Having good data means that we can understand Ian Hutchinson (pictured above) is the Alliance in Wisbech (see story on page 23) as well as whereas outside of the @one Alliance they will the life and performance of our assets and make Management Team lead for AMP7 and his recruiting from outside the industry.” be competing against each other.” informed decisions based on that data. We have message to everyone at this time is positive and to capture our data better and use it intelligently reassuring. to drive a better, more efficient business (project “Planning for work in AMP7 is going very well,” life cycle management). said Ian. “The @one Alliance has improved in every “Embracing ‘Digital’ will also help us to get AMP period and we’re continuing to improve in work right – first time. Building a project in 3D AMP6. We will see key changes as we evolve into and walking through the digital environment AMP7. The White Book before it’s built allows us to agree the look and feel “In AMP6 we identified things like off-site with operations teams. It also helps us to identify fabrication and the use of standard products to The White Book is where the @one Alliance will set out its strategy to deliver projects in any hazards so that we can improve health and boost efficiency, powered by high performing AMP7 and it will be totally aligned to Anglian Water’s business plan. Our AMP7 White safety. To have an asset from day one where we teams. All of those things are still important and Book development is well underway, with support from a range of understand every query and who manufactured we’re going to continue to build and improve on @one Alliance teams from all levels of the organisation, from engineers to Integrated the pipes and so on, means that we can create a In AMP7, the these in AMP7. Project Leaders. maintenance plan for Anglian Water. @one Alliance “In AMP6 we’re also delivering some fantastic “We’re really keen that everyone is involved and taken on the journey so that there are is going to build no surprises,” said Neilan. "More people have been involved in the development of the on the success of ‘Pathfinder’ schemes such as Dalton Piercy, ‘Pathfinder’ schemes Heigham and Charlton. Again, we’re going to White Book than ever before. It just needs refining slightly before it’s made public later like Chalton and build on the success of these schemes so that this year. Dalton Piercy they are considered business as usual, rather than “The AMP7 White Book is going to be more of a toolkit. And it’s going to be (pictured here) so something special.” digital and placed on a website within HAWK so that people can access and shape it that they become going forward.” business as usual. One of the biggest changes people will see in AMP7 is the shift from working in just a Capex “We want to make sure that everyone is aware of what’s going on,” said Ian. “The White environment (capital expenditure). In future the Book won’t be done in isolation and then land on everyone’s desks. We want people to @one Alliance will respond to the business needs feel part of its development. We’ve had a number of workshops and there are 11 focus by developing Totex solutions, solutions that are leads, who have gone out and sourced feedback from the delivery teams so it’s been a more efficient over the whole life of the asset. powerful process.”

6 one Issue 31 • May 2018 one Issue 31 • May 2018 7 Michael Justice, Head of Safety, Health, Environment and Performance update Quality (SHEQ). "Our output H&S performance is not where we all want it to be. While we are doing a lot of things well to manage health and safety within the @one Alliance, we have in the last 12 months had three significant accidents that caused serious injury to colleagues, which is obviously not acceptable. “We have, however, taken these opportunities to learn from the incidents and prevent re-occurrence of similar incidents – overall, our responses have been positive and centred on learning and prevention. “We must also remember that the vast majority of our projects are delivered safely without incident and the overwhelming majority of people that work with the @one Alliance never experience the harmful effects of an accident at work. This is a credit to all the hard-working teams that never compromise on safety and work tirelessly to ensure everyone goes home safely every day.”

The near miss reporting process has been improvements. Feedback from early trials has improved by making the M2i input forms been predominantly positive. Team goals for the consistent with H&S guidance, and more Looking to the future, a new SHEQ portal year ahead include: intuitive to use. is also being developed. Due to go live in Michael explained: “More and more Q2, it will be similar to the Engineering • Updating the H&S Management information from near miss reports is and Enabling web portals, hosting and System and continuing its being fed back to increase awareness and allowing easier access to information and evolution for the @one Alliance. understanding of the themes we have as management systems. It will include access an alliance. We are working harder to flag to other data, security alerts, information • Rolling out and embedding the high potential near misses for detailed from our partners and Anglian Water, and Evolving our approach to Environmental Management investigation so that we can gain any offer feedback to colleagues on the ground System for all new projects – due learning that will help prevent harm in the about what they’ve reported. to be released in Q2 2018. future.” Michael added: “We want the SHEQ team Another team goal is trialling the use of to be aligned to the whole of the • Continuing the improvements virtual supervision technologies, such as organisation. made in the H&S assurance plant CCTV and CAT Manager, to develop "I've come into a strong business and we’ve health and safety for the future process (CSIRs) and using the capabilities for future adoption. One example got a strong foundation – now we need to opportunities it presents for is the new Proximity Alarm Systems, which build on that. improvement. the Construction Safety Inspection Report personnel changes and, while it is sad to see have been trialled on several infrastructure “Since joining the @one Alliance, people Meet Michael Justice, our projects. Workers on the ground wear a have been incredibly open and honest about (CSIR) so this is done through the Health and people leave or move on, this has allowed for • Ensuring all high potential tag on their hard hat, which buzzes and any number of issues around health and new Head of Safety, Health, Safety team instead of the assurance managers. the team to adapt and evolve in a positive way. near misses and incidents are Environment and Quality (SHEQ). “A lot of time is focussed on key risks or “As of January 2018, we have integrated sounds an alarm if they enter an exclusion safety. This can be challenging – but we want investigated in detail and that zone – such as a set distance around an that. I’ve noticed a real passion here about events that are specific to the @one Alliance. environment and H&S, with Linda Dolby and root causes and lessons learnt are Michael joined the @one Alliance in May For example, we’ve taken another look at Alex Harwood – Environmental Managers – excavator bucket. An alarm also alerts the safety. People really do care, there’s a huge shared with the business. 2017 from MMB and has worked in the water, how we manage the people/plant interface, transferring into the team from the Enabling excavator driver. The telemetry can then commitment to safety at all levels of the highways, power and mining sectors. His career introducing the Thumbs Up campaign. So, function. Building on this, in March, three be downloaded to help make future safety organisation.” has taken him to some interesting parts of the when people go into a designated zone on site, Environmental Advisors joined the team from world – including a stint working in West Africa they give each other the ‘thumbs up’ to check partner organisations – Eleanor Atkinson, during the Ebola crisis. they’ve seen each other and that it’s safe to Eloise Meakins and Mark Ward. This team is Head of SHEQ is a new role that will enter. It’s simple and effective. responsible for the implementation of an see Michael evolving our existing health “In tandem, we have continued to @one Alliance Environmental Management and safety (H&S) strategy and taking it forward. investigate emerging technologies to mitigate System, furthering our integration and We are working harder to flag high potential Michael said: “We’re trying to integrate the people/plant interface risks, such as RFID collaboration as an alliance. Chris Tailor, a four disciplines in SHEQ; bringing our processes (Radio Frequency Identification) proximity Site Manager in the Water Infrastructure into one system, and colleagues into an warning systems.” Programme Area, expressed an interested near misses for detailed investigation so integrated team. The structure of the team has remained in joining the team. We are assisting him to “The team is now more focussed on its stable to ensure continued effective support to transition to a H&S advisor, and he will be that we can gain any learning that will help delivery accountability – everyone's very clear project delivery teams. However, reporting lines joining the Non-Infrastructure H&S team. on their delivery line report and on what the and responsibilities have been strengthened While this is a great development opportunity business needs. to ensure active support and consistent for Chris, having someone with an operational prevent harm in the future. “I’m looking to build on the structure and application of standards and advice. background also widens the experience base support already in place for example, changing Michael added: “We’ve had a number of of the H&S team.”

8 one Issue 31 • May 2018 one Issue 31 • May 2018 9 Wymondham Water Recycling Centre:

Reusing existing assets alongside great Efficiency through innovation communication and collaboration helped the @one Alliance complete and use of existing assets a project at Wymondham Water Recycling Centre to a tight timescale. Project Delivery Manager Dirk Binns and Site Manager Trevor Middleton. The re-use of existing assets helped the Project Delivery team at the Wymondham Water Recycling Plant project to significantly reduce Aerated Flooded Filter) plant without needing the project was due to come in under the still needed to meet its current EA Regulations. costs and carbon. secondary pumping. The existing BAFF process solution cost of £4.9million. “During the project, everyone within the The challenge was to ensure that the Anglian was incorporated into the final design. “That’s £5.7million less than the £10.6million delivery team – our operational colleagues, Water site could cope with future demand and “The FSAF filters offered many benefits," affordability, with all stakeholders benefitting site team, supply chain partners and designers meet new regulations. said Dirk. “As well as arriving in one piece, they across the business,” added Dirk. “A lot of at Thorpe Wood House – kept communicating. Under the Water Framework Directive No had very few moving parts, reduced assembly efficiency was created by using off-site build This was critical. There were a number of Deterioration (due in 2021), the Environment time, lower maintenance and with temporary and reusing existing assets, helping us to design changes but everyone pulled together Agency requires phosphorous levels from plant pumping and aeration equipment could be complete the project in the tight timeframe to make them work.” to be reduced to 0.8mg per litre (currently 2mg seeded offline, giving early beneficial use of and well under budget.” Andy Pope, Anglian Water Treatment per litre), and Ammonia to 1mg (currently 4mg the new process stream.” This also reduced the Site Manager Trevor Middleton said Manager, added: “The project will make a per litre) before discharge into rivers. risk of the plant not being ready for March. continual communication was extremely huge impact on the water and river quality The team initially looked at constructing a Partners FLI Water, Bell Formwork, RG Carter, important. and will benefit all river users, especially those new building for the scheme but, following Waveney and CEMA were all vital to achieving Trevor explained: “There were some downstream such as farmers, and aquatic life. analysis, it was decided that it would save time, the goals. hiccups but talking kept things on track. The new technology is now there to allow us costs and carbon to refurbish the existing The strategy helped to reduce carbon from The supply chain and site team worked well to do this – I think we’re going to see more of empty 1930s building.The project was 3,207 tonnes to just 260 tonnes. Meanwhile, together on a live water recycling centre that this in the coming years.” transitioned over in June 2016, with the team moving onto site in August 2017. Dirk Binns, Project Delivery Manager, said: “There was recognition that the assembly “A lot of efficiency was created by using off-site build programme time was tight at eight months. But detailed process analysis, in-depth technical and reusing existing assets, helping us to complete the evaluation, open stakeholder discussions project in the tight timeframe and well under budget.” and great delivery teamwork – plus excellent communication and collaboration – helped Dirk Binns, Project Delivery Manager. maintain the obligation date of 31 March 2018. “We evaluated all process treatment options, selecting the FSAF – Fixed Media Submerged Aerated Filters – process, and agreed to refurbish the existing 1933 brick building. We carried out an asbestos survey, bricked up doors and windows, repaired cracks, screed the floor and gave the building a lick of paint internally ready for the new FSAF Motor Control Centre. “Using this asset rather than building new meant no planning permission and made cost and carbon savings.” Using existing assets and off-site assembly were major features at Wymondham. The team incorporated the 1933 trickling filters, adding new motorised filter arms, and six FSAF units using biological filtration and aeration to reduce ammonia. The nine-metre high units arrived pre-fabricated and allowed flow to gravitate directly to the existing BAFF (Biological

10 one Issue 31 • May 2018 one Issue 31 • May 2018 11 Finest filtration for Heigham Keeping the water pumping while installing the largest filtration system of its kind in Europe is a big challenge for the team at Heigham. A change in Environment Agency consent Ideally, the solution would be to switch means the way water is abstracted at Heigham off the current works while the tanks, which Water Treatment Works, in , has to carry the £2.4million worth of thousands of change. The site has supplied water for more membrane strands, are installed – but that is than 100 years, so keeping business running not an option. as usual was paramount to this project – the “We are doing this work while maintaining The team undertaking work at Heigham. largest of its kind in Europe. the existing plant,” said Liam. “That’s the big For years, Heigham Water Treatment Works challenge here for us. We are having to convert out there,” he said. “It’s about communicating has produced water abstracted from two points the old plant and use it in a different way and planning so when we get to the briefing “We are securing the supply for along the . While water stored without disrupting the supply to Norwich. It’s stage each day we know what we are going our customers. It’s not about the Virtual reality in the gravel pits at Costessey before being like replacing the piston in an engine without to present; what the daily risks are, any safety water quality, as that is good pumped to the works has time for particles to turning the engine off. issues and so on. We have to be clear and Virtual reality (VR) is being used for the first settle out, water provided directly from the “The site had structures and services on it that gives the other guys confidence in the already. It’s about these works time by the @one Alliance on this project. river at Heigham is much more dynamic in which had been here for a long time. We have partnership. We are all one team to deliver the being able to deal with a variety Instead of having to rely on foresight, terms of quality and can be much more turbid had to refurbish an old building to house project together.” the team can don a VR headset to take a and challenging. workshops, offices and meeting rooms before That communication and planning means of water qualities in the river.” virtual walk around the designed works on As the section of river between Costessey we could start work on installing the new the tanks will arrive on site prefabricated and the look-out for potential issues. Integrated Project Leader Steve Watton. and Heigham is designated a Special Area building that contains seven tanks to house ready to go. A £35,000 spend on a scale plastic “The Safe to Operate scheme means we of Conservation, changes in legislation and the membrane. The first three months was model of the existing intake and Bedford can look around building works before we a revised licence will help to support more simply about moving things, from IT to cables pumps gave Anglian Water the confidence have even started to construct them,” said sustainable flows. However, Anglian Water’s and pipes; there isn’t any service that hasn’t it could deliver the flow required and realise Integrated Project Leader Steve Watton. existing treatment works is not able to cope been relocated.” a £1.5million saving on an unnecessary new “We can influence the design and make it with demand exclusively via the direct A close eye is being kept on recycling and pumping station. Plus, the project will see a even more usable. This is the first scheme abstraction now required. reusing on this project, too, with as much 62 per cent reduction in embodied carbon, on which we have used the VR and it “To protect the water quality and species in material and machinery being put back into use in terms of no longer pumping water seven has enabled us to see in advance where the river, we are required to stop abstracting so as possible. kilometres from Costessey and instead using fixtures and fittings work best. It’s a new much water via the pits,” said Project Delivery Now in the construction phase, the goal is solar panels and an energy efficient system. thing and we are showcasing it on this Manager Liam Doyle. “That means we are far to have the new facilities built by July, ready job before it is used as part of the design more reliant on the direct extraction from the for commissioning from August, with the old process for all future sites. It’s tremendous.” river at Heigham.” facilities completely out of use by January 2019. The first set was bought just two months The solution comes in the form of ‘Suez To ensure everything runs smoothly, “We are securing the supply for our ago by the @one Alliance and a second membrane’; the finest possible filtration. @one Alliance partners have been working customers,” said Integrated Project Leader Steve set has been bought to be used on site Pumps draw water through uPVDF membrane together on the project since Christmas 2016. Watton. “It’s not about the water quality, as that exclusively throughout the project at strands – thin reinforced hollow fibre tubes Regular newsletters have been sent to all is good already. It’s about these works being Heigham. containing tiny holes – leaving behind dirt stakeholders, with all data and costings shared. able to deal with a variety of water qualities in and solids which are too big to pass. Even the Brendan Carrick, Construction Manager from the river.” crypto parasite is removed without the need for Bell Formwork Services, is one of those partners. In fact, the new works will be able to handle further treatment. “We have got a good team of people working far more challenging water while maintaining its usual output. “To protect the water quality Facts and figures and species in the river, we are • The project is the largest in Europe required to stop abstracting so using the Suez membrane much water via the pits. That • £36million cost in business plan, with means we are far more reliant target projection cost of £28.5million on the direct extraction from • £2.4million spent just on uPVDF the river at Heigham.” membranes • 57.7million litres will go through works Colleagues using the VR headset. Project Delivery Manager Liam Doyle. daily; that’s 668 litres per second

12 one Issue 31 • May 2018 one Issue 31 • May 2018 13 Going underground: Collaborative working and agile desking Rutland Water Tunnels inspection – our second floor revamp One of the @one Alliance’s key strengths is the vast range of colleagues’ skills Colleagues have been enjoying the new facilities and experience. This came in handy for a recent project to inspect two Anglian since moving back into the refurbished second floor Water raw water inlet tunnels – measuring 6.8 kilometres and 7.2 kilometres at Thorpe Wood House. in length and about 30 metres below ground – at Rutland Water. We’ve taken on board your original furniture and high tables Rod Young, Construction Manager, is a former “Communication was key; the comments from the Your Voice – all informal areas where you mining engineer whose experience includes team explained survey and designed the area can catch up with colleagues. working in gold mines in South Africa. what was involved in great detail. with collaboration and wellbeing Your Voice feedback also asked Rod said: “The tunnels hadn’t been inspected Anglian Water Operations were at work in mind. for additional desks and chairs. since the mid-70s when they were built to feed brilliant – involved from day one The focus has been on About 90 per cent of the second the reservoir with water. – while our other contractors trying to create the right work floor is now given over to ‘agile “This type of project isn’t something that were fantastic, attending site Rod environment with plenty of desks’ so colleagues are free to Young. many people have been involved with at meetings to rehearse the project break out areas for collaborative work where they choose. To help the @one Alliance; it was a one-off as they’re thoroughly.” working. increase capacity, we created 47 Anglian Water’s only 100-inch tunnels Key partners included RVT and The layout includes a number additional desks equipped with of such length.” Xylem, which supplied the ventilation of collaborative meeting spaces, monitor arms, creating more The tunnels form part of a network, with fans and pumps respectively. The biggest from cell pods to four- and six- useable workspace. pipes and shafts feeding ‘raw’ water to Rutland collaboration was with MRS Training and seater booths in the central area The floor includes two areas of Water from the River Nene and River Welland Rescue, which supplied two rescue teams of that are available for discussions 24 hot desks with contemporary via two pumping stations at Wansford and three people on site during tunnel work. and team reviews. They are all library seats where visitors or Tinwell. Enabling work included liaising with situated around a table with a TV contractors can catch up on work Daniel Ledger, Integrated Project Leader – local landowners and working with the screen and computer, which links and log on with our Wi-Fi. Water Recycling Infrastructure, said: “A leak on Environment Agency to allow any discharges to the Anglian Water network. The work also includes a major one of the tunnels approximately five years back into rivers. The cell pods have glass walls digital upgrade with high-end ago highlighted the need to understand the The inspections took place last October and and are soundproofed, so data cables, which have all been condition of these assets. In addition, recent November to coincide with the period of least they’re perfect for collaborative hidden under the floor and in of data, it should also help to earthquakes in the region had added to the pumping. meetings. floor boxes. future proof the second floor need to assess the condition of the tunnels. The tunnels were first drained by Anglian We’ve invested in a range of “The IT upgrade is a major for any digital upgrades in AMP “Thames Water suffered a tunnel collapse of Water before being pumped out by the Battery-powered buggies were hired to new sofas and coffee tables as investment by the @one Alliance 6 and AMP7,” said Tom Gillett, a similar type of tunnel for which the repair cost @one Alliance. carry equipment, first aid kit, stretchers and well as keeping some of the – as well as increasing the speed Project Co-ordinator, who project was circa £12million.” The team of four then walked the miles repair materials. The project took two and a half years of of tunnels – sometimes underground from “The buggies also transported the team back managed the refurbishment. “All planning, including a trip to Thames Water to 8.30am until 4pm – to inspect every ‘segment’. to the surface each day,” said Rod. “Driving those the collaborative work areas are learn about a similar project. The segments are joined together to form the bright orange buggies through the tunnels… “It was a great team effort – everyone also digitally enabled.” “We observed how Thames Water concrete ring of the tunnel (water can it was like the Italian Job.” Meanwhile, the entire second maintained and inspected their tunnels,” said get behind the segments and erode them). Minor remedial works included fixing chips worked really hard to enable colleagues to floor has been fitted with a new Rod, who was part of the team that built the Each tunnel has about 10,000 ‘rings’ of 760mm and cracks, with everything recorded on iPads move back to the second floor on time." carpet, paid for by Anglian Water. Thames Water tunnels in the ‘80s and worked length, and each ring is made up of using a new app developed by the team. Tom Gillett, Project Co-ordinator. The revamp was a major on one of their inspections. 12 segments. The project came in slightly under budget project involving the relocation at £324,000 (projected cost: £392,000) and of about 200 colleagues to was completed within seven weeks – one temporary accommodation for week early due to good co-operation between two weeks, plus leading the Anglian Water Services Operations, the design and build on site. @one Alliance and water resources teams. Tom added: “It was a great It was concluded that the tunnels were team effort – everyone worked in very good condition for their age – really hard to enable colleagues with another inspection recommended to move back to the second within 10 years. floor on time. There are also long-term plans at Anglian Water to upgrade the lighting and air conditioning for all floors in “Driving those bright Thorpe Wood House. orange buggies through the “Thanks for all your positive feedback so far. We’ve tried to tunnels… it was like the achieve the maximum possible Italian Job.” with the budget available. There’s Rod Young, Construction Manager. still a lot to do but this is a great first step of the journey.”

14 one Issue 31 • May 2018 one Issue 31 • May 2018 15 Commercial workshop leads the way to PDM Academy visits raise awareness greater collaboration of health and safety on site Over 60 people attended the Civil, MEICA and Our Project Delivery Managers “In terms of LIFE, behaviours MCC and Controls Joint Collaborative Working (PDMs) are increasing their are key – it’s important to be Group Commercial Workshop in January. understanding of the health and able to challenge H&S issues Attendees included colleagues from the safety issues our site teams face in an environment you’re not @one Alliance Commercial Team and our through site visits with the PDM used to working in. We received Strategic Framework partners. Dale Evans, Academy. great feedback on the visits from @one Alliance Director, gave the keynote The site visits were organised as delegates and site managers." speech at the event, which aimed to maximise part of the PDM Academy’s H&S Adam Bullers, Lead PDM, Water the sharing of best practice and collaborative module last September. Non-Infrastructure, said many working practices. Lil Wade, Talent Manager, who PDMs were predominately “The day was very much about getting to manages the PDM Academies, office based, so know each other – it gave the opportunity for the said: “This module was focused finding time to get partners to introduce themselves, and it was a on site safety. They saw the reality out to site can be great way to understand each other’s businesses,” of H&S challenges first hand difficult – and said Roger Sansom, Procurement Performance and talked about how they as the PDMs' focus Manager. “We focussed on how the partners and Working together individuals approach the issue in can sometimes our commercial teams interact. their role. be more on “We’re promoting greater collaboration as part “We organised the visits for commercial/ Our PDMs discuss H&S on site visits. of the One Delivery team approach.” with our supply chain partners different programme areas contractual issues The workshop explored common – infrastructure colleagues rather than H&S. to the PDMs best to approach employees development areas, behaviours and how we As part of the @one Alliance supply chain work on information flow. The workshops, visited non-infrastructure He added: “The on how best and contractors over potential work together. sites and vice versa. The PDMs visits provided an to apply their safety issues or unsafe situations. Roger added: “This is part of a larger strategic strategy for greater integration, the held in , were run jointly by Clare @one Alliance Electrical Engineering Team and Mark Veni, Lead Electrical Engineer, and experienced different challenges opportunity to talk to the knowledge and Having an open discussion and plan to further integrate and align the supply and considered how to make workforce, observe and, where experience in a positive way by raising questions rather than a chain within the @one Alliance. Feedback from and Motor Control Centre (MCC) and Controls facilitated by JCP Consultancy, who are Framework are exploring ways of working helping us build stronger relationships for our projects safe for everyone while appropriate, question their work reinforcing their H&S knowledge confrontational approach is by far the day was very positive, with attendees able to forming new relationships with so that we could contribute to and sharing experiences with the the more proactive approach. This make new connections and develop our network together more closely through a number delivery networks. of workshops. Clare said: “The feedback has been site colleagues and sharing best improving H&S on site. It also workforce. improves communications and with our Strategic Partners. We will continue to practice. provided learning and awareness “The course included how raises standards across the site.” build on these relationships and look forward to The MCC and Controls Framework includes overwhelmingly positive. We’re already seeing holding similar workshops with our engineering CEMA and Paktronic plus new partner TES. great results; we’ve been able to develop a teams in the near future.” The first event in October introduced the joint process around information flow. We’re teams and discussed specific ways to enhance planning more workshops – smaller focus information flow on projects between the groups from all parties to concentrate on more Focus on: career development electrical engineers and framework partners. specific problem solving. Clare Fane, Framework Integration Manager, “It’s a great example of working together, said: “It aims to promote earlier engagement, and a clear demonstration of the willingness of James Crompton is returning to Anglian Water following a secondment to JN Bentley – ensuring we’re working together in the most all parties to try something different.” part of @one Alliance partner MMB (Mott McDonald Bentley). We chat to him about his efficient way. For example, getting involved in projects earlier lets the framework partners experience and how it will benefit Anglian Water for AMP7. influence and be part of a collaborative While working as Programme Area Manager for James. “It sounds obvious really, but the exposure in a different organisation as well design process, and enables opportunities for WNI at the @one Alliance, James Crompton was experiences I had at Bentleys put these factors as learning from other infrastructure clients, better ways of working and outperformance.” approached to do a one-year secondment by even higher up the list of importance for me. which was fascinating.” In February, the same group attended a JN Bentley as an Operations Director. “Understanding the true performance and However, the biggest thing he learnt was follow up workshop focussing on behavioural “Being approached meant a lot, especially health of your business area is also crucial about himself and his ability, including being development and trust – and continuing their as Bentleys had the confidence in me to join through both fact and intuition, supported by able to test his existing leadership skills. Quotes from the feedback received included: them at an important leadership level,” delivery strategies and robust reporting. In my “When you’re doing your usual job, you’re said James. new role, I’ll be thinking a lot about people, immersed in it every day,” he explained. “Discussions were good, open and “Anglian Water and the @one Alliance were capacity, capability and behaviours, together “A new working environment is a great honest with full discussions of all extremely supportive. The 15-year relationship with clear purpose and performance.” opportunity to reflect, take stock and think with MMB as part of the @one Alliance made The secondment meant some life about what works (and what doesn’t). issues in a positive way.” the secondment easier, with clear benefits for changes – not least leaving his home near “I’d highly recommend anyone going on “Having Dale present was powerful all parties – there’s a lot of integration there Peterborough to relocate to a flat in Leeds, and secondment and hope this process will already. I was grateful for being offered the a lot more travel. pave the way for more people within the and reinforced the message.” opportunity.” James got to sit on JN Bentley's board of @one Alliance to do the same. It should go “The day brought out some key James returns one month early to take up a directors and also had his own operational area both ways and include secondments into the more senior role at Anglian Water from April. looking after the Environment Agency, Coal client; completing the circle. themes for us to tackle going So, what will he be bringing back from his Authority, and as clients. “It’s a great personal test and opportunity. forward.” secondment for AMP7? “Overall, I wanted to get a stronger You meet lots of different people from “One of the main things that the experience understanding of the commercial side and different backgrounds, and you get to tap “Good introduction of SME partners reinforced to me was the importance of people, gain more experience at the hard end of into their experiences and knowledge. There and importance of cash flow and These workshops encourage colleagues to organisational culture and effective leadership contracting, which this opportunity allowed are real benefits for the individual and both work together to improve integration with at all levels to ensure business success,” said me to do. I gained new experience and organisations.” resources available.” our supply chain partners.

16 one Issue 31 • May 2018 one Issue 31 • May 2018 17 Site team rewarded for A Day In My Life commitment to customer service Andy Paton, Site Manager The site team that recently delivered a scheme Background: HNC in Civil Engineering. I’ve to resolve pollution from emergency overflow at worked on construction sites in the water Bristol Hill Pumping Station, has been recognised industry for the last 24 years - starting as a Site for providing excellent customer service. Engineer and with the last 16 years as a Site The installation of a new surface water Manager. I joined MMB and the @one Alliance sewer meant that temporary traffic lights, road in September 2014 and have undertaken closures and parking restrictions were put in WRNI projects at Whitlingham, and I try not to get too bogged down in emails place. However, the team ensured that the Caister-on-Sea. and ensure I allocate time walking around scheme impacted customers as little as possible site checking all’s going as planned. I have a and received fantastic customer feedback. Role: To manage the site construction and working lunch. Any problems encountered Shotley Parish Council also praised Anglian Fast facts: handover of complicated schemes. This on site are reported back to the Project Water after Site Manager Ferry Amani arranged includes ensuring we look after our people and SIM score: 4.76 Delivery Manager on a regular basis as they for a footpath along the estuary to be repaired, From left to right: B Wright, Dumper Driver, D Moulton, Ganger/ Machine Operative, the environment and keep within budget and may require design or commercial assistance. after it was washed away during a storm leaving D Hawking, Ganger, J Thomas, General Operative, F Amani, Site Manager. VSAT scores of 81% and 86% programme timescales. I prepare for the next day’s briefing/ meetings a fairly large and dangerous hole. This was carried Typical day: I’m up at 6am and my 16-week- before leaving at 6pm and head home for out as a gesture of goodwill as Ferry was keen to “The surveys we complete during and to understand how we can do better in old cocker spaniel Murray takes me for a walk Murray to take me out again. help by making the path safe for the after schemes have really highlighted some the future. We will continue to drive around the block. I drive to work for 7am – public as quickly as possible following the storm. of the fantastic work our site personnel are customer feedback and to share this back Out of work: I met my wife 24 years ago I’m usually first in and last out. I hold a daily The site team, which included employees carrying out, as well as enabling us to the teams.” after being relocated to briefing at 7.30am with the entire workforce to from our tier 2 partner PSS, also received great for my first Anglian Water project! We have discuss the previous day’s incidents/problems/ feedback from the project team and Ferry an 11-year-old son, Finlay – a keen golfer, near misses plus the day’s planned activities received a GEM nomination. like me. Most of our spare time is spent “The works to date appear to have been carried out to a and interfaces with each other and AW “The positive feedback we received from together, going on walks or on holiday. I’m operations. Before going on site, we discuss in customers about how helpful and co-operative very high standard with the minimum of disruption to a keen Town fan, and look forward to detail the safety and environmental risks and the team had been was testament to their the residents which reflects very well on the site staff in them winning the Champions league in four appropriate control measures. hard work and commitment to providing great particular and Anglian Water as a whole.” years’ time. customer service,” said Natasha Tuke, Customer Service Manager. Peter Ludkin, Customer. SnowFiesta and STEM The way we’re Sean Edwards, Delivery Engineer rated is changing Background: I was previously in the Typical day: I’m up at 6am to walk my terrier, Forces before joining the @one Alliance Eric – he’s named after Eric Cantona (I’m a big Ofwat, the regulator, is – community investment in Stowmarket in September 2016 in the Business football/Man Utd fan). I’m at my desk by 8am. introducing major changes to the way it Improvement team then moving to WNI. I’ll check in with the site manager by phone The @one Alliance is supporting a number of projects measures our customers’ experience from 2019. then work my way through my action list from through our £10,000 Stowmarket community investment The current SIM measure is being replaced Role: I assist the team’s project managers the previous day, contacting suppliers. I work programme. with CMEX (customer experience measure) and on various site projects. I’m based at Thorpe on lots of projects at once so might have a The funding follows the installation of a new 3.5km DMEX (Developer services experience measure). Wood House but spend a lot of time on site. meeting with a technical manager or project sewer in the town, which was a very complex scheme My role is a career progression step to gain The biggest changes: manager to see if they need any help. that unfortunately over-ran, causing disruption and experience with the aim of becoming a • We will no longer only be scored by the I’m currently working on a project at inconvenience for our customers. Project Manager. This nine-month recovery programme is much bigger than customers we interact with; any Anglian Water Winterton Holmes Water Treatment Works near any previous community investment project and includes: bill payer could be contacted to ask how they Scunthorpe, so if it’s a site day I’ll leave home at • SnowFiesta – we sponsored the ice rink, shared our Keep It rate us. 5.30am/6am to arrive by 9am. I support the site Clear messaging and ran a Christmas tombola at this event. • We will no longer only be compared with manager and project manager, helping with • Jam Community Pot Christmas Meal – other water companies. From 2019, we will issues to keep the programme flowing. There’s held on Christmas Day, we sponsored also have our performance measured against a lot of communication, including liaising with hampers for each guest at this dinner other sectors. Major financial rewards will local farmers. held for those in need. be available for performing at/above the I always try to get away from my desk for • STEM event – main sponsor of this April required threshold. Anglian Water’s ambition lunch at 12pm, sometimes going for a walk to event aimed at primary school children, is to become a top 10 company get a sandwich with colleagues. the first of its kind in Stowmarket. on the National Customer Service Index, Back at my desk by 1pm, I’ll deal with Out of work: I recently bought a house • Stowmarket Food and Drink Festival – which would place us up there with Amazon anything outstanding, looking at deliverables with my girlfriend, which we’re doing up. I sponsoring the Live cookery hall in July, and John Lewis. and making sure documentation is up to date manage a local football team, Stamford Lions taking the mobile Customer Service Unit • Complaints via social media that can be on current work. Reserves, so there’s training and committee and setting up a stand to promote our attributed to a customer will be counted I do half an hour of admin for Skanska then meetings and organising the team – with Keep It Clear and Drop 20 initiatives. as official complaints and included in our finish by 4.30pm/5pm to drive home to walk Eric. matches on Saturdays. complaints figures.

18 one Issue 31 • May 2018 one Issue 31 • May 2018 19 Peter Simpson, Anglian Water CEO, presents the prestigious Chief Executive's Award to Dale Evans, Director @one Alliance. Clockwise from above: Alton Emergency Response Team, winners of Frontline Team of the Year . GEO PLM and @one Alliance Digital Enablement, winners of Sustainable Efficiency. @one Alliance WNI Programme, Highly Commended in No Pollutions, No Incidents. Innovation and collaboration Grafham Resilience, winners of Best Scheme. help our teams have a winning day at Anglian Water awards

Congratulations to everyone involved in a brilliant day at the Anglian Water Supplier Awards where our teams scooped awards in four categories.

This included the @one Alliance winning a Business of the Year, our carbon ambitions pulled together from across the business Chief Executive’s Award at the event, which and the contribution we’ve jointly made to and from our alliance partners. Led by Mark was held last November. The prestigious WaterAid.” Froggatt, from a design perspective, and award was presented by Peter Simpson, Runner up in this category was the Old Kevin Hooks, on construction, the team was Anglian Water CEO, for our sustained Buckenham Project team – WNI. praised for showing ‘stellar communication performance over the lifetime of the Other winners on the night included the and commitment to finding an innovative alliance and our continued industry-leading Alton Emergency Response Team in the solution that worked for our environment, innovation. Frontline Team of the Year: @one Alliance our assets and our customers’. from existing systems and presents it in a innovative, the tool and the team behind their partners, they were praised for having Citing the @one Alliance as a major category. GEO PLM and @one Alliance Digital way that’s easily viewed in the real-world its development were praised for putting constructed and commissioned hundreds contributor to Anglian Water achieving the When algae threatened Alton Water Enablement came top in the Sustainable imagery of Google 3D imaging. This means infra delivery at the forefront of digital of assets while demonstrating an exemplary Business in the Community's Responsible Treatment Works, this diverse team was Efficiency category. GEO-PLM extracts data that we can now see and understand transformation, leading to more projects health and safety record, maintaining an Business of the Year, Peter said: “It’s been the impact our schemes are having on being delivered right first time. Accident Frequency Rate of zero accidents over 10 years since the @one Alliance customers, their environment and traffic Meanwhile, the @one Alliance WNI for a sustained period of over 10 years. was created. Their trailblazing approach management. Programme Area was Highly Commended And finally, Grafham Resilience won to innovative thinking and collaborative “It’s been over 10 years since the @one Alliance The team developed the tool from scratch in the No Pollutions, No Incidents category. the Best Scheme category. This Special working practices has been transformational was created. Their trailblazing approach to in less than 12 months, linking it with In Your The Water Non-Infrastructure Programme Project was delivered in partnership – not only for Anglian Water but for the innovative thinking and collaborative working Area to become a powerful way of engaging Area has been driving improvements in with our @one Alliance partners Mott civil engineering industry. Without the customers in our work and the ‘go to’ tool both design and construction over the last Macdonald Bentley. @one Alliance, we would not have achieved practices has been transformational." for colleagues wanting to understand the three AMP periods. Working closely with Well done to all the teams shortlisted – what we have – as BITC Responsible Peter Simpson, Anglian Water CEO. impact of their schemes. Quick, efficient and numerous teams in Anglian Water and and to all our fantastic winners!

20 one Issue 31 • May 2018 one Issue 31 • May 2018 21 Investing in the workforce CoWA students of the future visit Thorpe Wood House

Building bricks at the STEM Festival School Challenge Day. “We want the students to feel they belong to The @one Alliance is keen to raise young of a community farm in Wisbech alongside other people’s engagement and achievement in the community projects. Visit the Organisational What our volunteers say more than just a standard Engineering field of STEM (Science, Technology, Development portal (www.one-portal.co.uk) for course. We now have a real Engineering and Maths) subjects and careers. more information. Students experience life at Thorpe Wood House. We plan to do this by supporting career Volunteering can be hugely beneficial, Stephen Johnson, Delivery Engineer: presence at the college.” fairs, events and community projects in the offering personal satisfaction and development “Volunteering is a great way Dave Newsome, Collaborative Skills Peterborough and Wisbech region. whilst having a positive impact on your Our Mechanical & Electrical and Construction students got to visit Thorpe Programme Manager. Karen Samsun, People Development Advisor, community. to get involved with a new said: “The demand for STEM skills in the UK has Karen added: “By doing something good Wood House to gain experience of different departments. reached a critical point. As an employer, we’re for the community, you can feel a sense of activity and meet new people. keen to support the STEM initiative and, together accomplishment, which can also improve your It allows you to give your time The trip before Christmas included seeing pre- Read more about Lucasz in our apprentice The College of West Anglia (CoWA) has with Anglian Water, this means investing in the wellbeing and confidence and reduce stress – to a worthy cause or project, site planning and taking part in team building award story below. let us develop our own workshop for our workforce of the future.” plus, its fun! activities, including engineering games. construction students. It’s been set up to There are lots of opportunities for “If you’re passionate about being involved as well as giving something Dave Newsome, Collaborative Skills Sarah Charman, Collaborative Skills look like a site cabin and, as this course is pan volunteering. We’re sponsoring the in the community, you’ll make an excellent back and broadening your Programme Manager, said: “It was a great day. Coordinator, organised work experience alliance, it’s been branded to include each Peterborough STEM Festival plus supporting a ambassador for the @one Alliance.” One of the strongest messages came from for four students over a four-day period in alliance logo and heath and safety boards on Women in Engineering event, a variety of school To find out more, contact Karen: horizons.” Lucasz Gogol, a construction apprentice who’d February. They worked in teams in the the walls. Toolbox Talks are also held there. and college careers days and the development [email protected]. been through our sponsored course at the @one Alliance and IOS Alliance, The students were asked to develop a Bharath Kumar Poshala, Process Engineer: College of West Anglia (CoWA) and now works completing a day with each of the brand, and all PPE and assignments will now on site. following: include this brand. “I thoroughly enjoyed “Lucasz talked to the students about what “We want the students to feel they belong Thomas Clarkson Academy volunteering at the Thomas an amazing opportunity they had, and how • @one Alliance Production Management to more than just a standard course,” said Dave. In January, the Pan Alliance Principles Group Our main focus Clarkson careers fair because rewarding he’d found the experience of doing • @one Alliance DAC team “We now have a real presence at the college.” met at Wisbech to understand more about the over the next year the course at CoWA and then working across • IOS Electrical Supervisor Some congratulations are in order. The challenges and opportunities around the area. will be exploring: I personally enjoy spreading all of the alliances.” • IOS Project Engineer. Collaborative Skills programme is a finalist for One focus is the Thomas Clarkson Academy the passion for engineering. the People Initiative of the Year Award at The in Wisbech. Ann Hill, Head of the Academy, • Year 9 STEM Water Industry Achievement Awards 2018 for presented an overview of her school and the events to help with I like to encourage young its sponsored courses and apprenticeships. key challenges pupils and staff face; English is GCSE choices . people to take up subjects that The ceremony is in Birmingham on May 21 – the second language for many students, many • Year 10/11 interface with the curriculum, I thoroughly enjoy.” best of luck to the team! come from third generation unemployed e.g. providing relevant projects to Anglian Congratulations to Lukasz! In addition, several colleagues from Anglian families. Water’s Alliances. Water and its alliances have been invited to an Lisa Griffin, Technical Manager, WRNI: The Pan Alliance agreed to support the • Involvement in Year 11 Engineering course Lucasz Gogal won the Anglian Water event at Buckingham Palace for Prince Charles’ Academy within their next generation and STEM events for ‘A’ level students. “Working with young Alliances apprentice of the year at the birthday. Dave - one of those attending - said programme by raising the aspirations of • Providing Year 11 workplace placements. inquisitive people makes me CoWA annual awards, held in March at it was connected to Anglian Water’s Business students - primarily through role models • Year 12/13 university sponsorships. King’s Lynn Town Hall. in the Community work, such as garden towns outside of farms and factories. • Working with parents, teachers and realise how passionate and Lucasz said: “I felt really proud to win the and re-opening the railway line in Wisbech for David Newsome, Collaborative Skills students to help raise knowledge of energetic I am about my job award – it was a fantastic surprise and a the Wisbech 2020 initiative Programme Manager, says: “We have an engineering and construction – and raise great night.” (www.wisbech2020vision.co.uk). exciting opportunity to work with the Thomas aspirations and ambitions. and the industries that I’ve Dave Newsome, Collaborative We’re still recruiting for next year and looking Clarkson Academy to develop future pathways • Developing pathways into our alliances at worked in. I love answering Skills Programme Manager, said: for 20 students on each course. If you know into Anglian Water’s Alliances. We need to GCSE, ‘A’ level and graduate levels. “Congratulations to Lucasz, who joined the of anyone for the Construction course and/or get students excited about engineering and all of the questions, and Alliances last September and has really got the Mechanical and Electrical course, please opportunities with Anglian Water; they could To get involved, please contact David: explaining how things work.” stuck in and grown as an apprentice.” visit: cwa.ac.uk/anglian. For more information, be our future engineers.” [email protected] Lukasz receives his award from Mark Froggatt. contact Dave: [email protected] or 07903 992155.

22 one Issue 31 • May 2018 one Issue 31 • May 2018 23 All your WaterAid news in one handy round-up! Breaking new ground in Lahan

Representatives from Anglian on building relationships, skills Water and alliance delivery and capacity and developing a partners travelled 4,711 miles in strategy to strengthen the future Bibek Koirala. November to support the Beacon water supply network in the Project, which aims to bring heart of Lahan, and agree how sustainable municipal water and the alliances can offer support sanitation to Lahan in the Siraha going forward. District of Nepal. “During our stay we spent time For @one Alliance Civil building relationships with the Engineer, Bibek Koirala, it was Nepal Water Supply Corporation a return visit to his homeland, (NWSC) and the Mayor of Lahan where he’d lived until the age of to understand the challenges 13. He travelled to Lahan along ahead. We visited the Water with Andy Smith – Regional District Office, two water Optimisation Manager, AWS; towers and two borehole Sharon Marr – Programme sites currently under Manage, IOS; Nick Russell – construction. We also Leakage Delivery Support visited local communities Manager, AWS and Christopher including the marginalised Dilley - Water Resources Specialist Dalit community in old Lahan, Colleagues contribute to groundbreaking work in Lahan. (Groundwater), AWS. which was very moving and Bibek said: “I had a great highlighted the severe poverty listening sticks and also “It was a fantastic trip and experience in contributing in this area. groundwater training focusing everyone was so engaged and towards this fantastic cause “We carried out leakage on borehole construction and enthusiastic. I hope to return to and it felt very rewarding. This detection training for NWSC protection to help reduce see how our work is making life return visit to the area focused technicians using electronic groundwater contamination. better for the people of Lahan.” Taking the plunge First prize for Leaky Lou! Congratulations to everyone who took part in our annual colleague The @one Alliance is once again tug-o-war or show their support charity quiz night, which helped raise a record £5,741. sponsoring the annual Rutland for colleagues while soaking up In total, 40 teams competed, including a number of teams from Regatta, this year taking place the atmosphere from shore. the @one Alliance. on 14 June. Last year’s event raised a Robin Price, Head of Water Quality at Anglian Water Services, took Colleagues will get the record-breaking £152,000. If on the role of Quiz Master for the first time at the November event, opportunity to race kayaks, you want to get involved, please held at the Peterborough Arena. canoes and rafts while contact Claudia Conti (cconti@ The winning team was Leaky Lou and the Ball Cocks. £5,741 landlubbers can compete in the anglianwater.co.uk) or RAISED Caroline Brown (cbrown2@ anglianwater. Dates for your diary co.uk). 14 June: Rutland Regatta (see article, left). For more information about attending, speak with your line manager. 21 June: Mission Impossible Careers Show, Arena, Peterborough. If you would like to volunteer to support the event, please contact [email protected] 25 and 26 June: Women in Engineering Event, Queen Mary Centre, Wisbech. 14 July: First Lego League - Aqua Adventure, Allia Future Business Centre, Peterborough. 19 July: Annual Golf Day at Belton Woods Hotel near Grantham. Contact [email protected] 13 September: The Fly Fishing Challenge at Rutland Water. Contact [email protected] September: Sponsored Cycle Rides (exact dates to be confirmed) Contact [email protected]

24 one Issue 31 • May 2018