Zales.Com ZALE CORPORATION 2013 ANNUAL REPORT

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Zales.Com ZALE CORPORATION 2013 ANNUAL REPORT ZALE CORPORATION 2013 ANNUAL REPORT zales.com 38877_OFC.indd 1 10/11/13 8:26 PM Our Exclusive Collections A B C D A. AVA Nadri Collection B. The Fall Engagement Guide Collection C. The Celebration Diamond Collection® D. The Vera Wang LOVE Collection 38877 IFC.indd 1 10/14/13 12:57 PM Letter to our shareholders Dear Fellow Shareholders: • Signed a multi-year agreement with Alliance Data Systems Corporation to provide private label credit I am pleased to report that the company returned to card financing for our U.S. guests at significantly profitability in fiscal 2013. Achievement of this impor- lower merchant fees, while also providing key tant milestone, which we set for ourselves three years marketing, analytical and technical services ago, is the result of focus on our strategy and the designed to generate sales and enhance brand tireless execution of the entire Zale team. We affinity. achieved $10 million in net earnings or $0.24 per diluted share, representing the highest net earnings • Launched a multi-year merchandise sourcing initia- for Zale since fiscal 2007. During the year, we also tive that will contribute significantly to future gross announced several key accomplishments that we margin improvement. believe will set the stage for significant business and financial improvement in fiscal 2014 and beyond. Our • Enhanced our omnichannel business model to fiscal 2013 highlights include: provide guests access to our brands wherever and whenever they choose through webstores, mobile • Delivered shareholder return of more than 200% devices, social media and traditional stores. during the fiscal year as our stock price (NYSE: ZLC) rose from $3.02 to $9.28. • Welcomed Terry Burman, a prominent jewelry industry veteran, to our board as chairman. • Increased net earnings by $37 million, or $1.09 per diluted share, compared to the prior year. • Rejoined the Russell 3000 Index. • Delivered a 3.3% increase in comparable store As we begin fiscal 2014, we are now focused on deliv- sales, following a 6.9% rise in fiscal 2012, marking ering profitable growth. Our goals for this fiscal year our third consecutive fiscal year of positive comps. are more ambitious as we raise our expectation for Our core national brands drove this result: performance and focus on creating long-term share- holder value. Specifically, in fiscal 2014 we plan to: • Zales branded stores delivered a 4.7% increase in comparable store sales, following a 10.8% • Grow our exclusive, branded merchandise to 13% rise in the prior year. This represents a or more of our fine jewelry revenue. We will two-year increase of 16.1%. extend the reach of our successful Vera Wang LOVE Collection and The Celebration Diamond • Peoples branded stores delivered a 4.8% Collection through expansion to additional retail increase in comparable store sales, at constant locations and new product introductions. We have exchange rates, following a 5.9% rise in the a solid base in our wedding business – now we are prior year. This represents a two-year increase committed to growing exclusive, branded products of 10.4%. in fashion. This fall, we will be testing new exclusive collections in fashion – we will always test before • Expanded gross margin by 60 basis points to 52.1% we invest. and expanded operating margin by 90 basis points to 1.9%. • Enhance store productivity through technology upgrades, including new point-of-sale systems and • Grew the mix of exclusive, branded merchandise to broadband connectivity to improve the guest expe- 11% of fine jewelry revenues, up from 8% in the rience in our stores and expand our in-store prior year. training and communication capabilities. We are committed to improving the aesthetics of our store • Reduced our outstanding debt balance by environment and have embarked on a multi-year $43 million. initiative to upgrade the condition of our stores and 14OCT201309152459 create a more compelling shopping experience for strategy to upgrade the locations of existing stores our guests. and add additional stores in our core national brands. • Realize financial improvement from our merchan- dise sourcing initiative to expand operating margin In closing, during fiscal 2013 we achieved an important by 50 basis points or more. milestone by returning the company to profitability. We believe there is still tremendous opportunity in • Expand our investment in training programs to our front of us. The Zale team is energized as we enter store teams to deepen guest engagement and our next phase of driving sustained, profitable growth improve overall guest satisfaction. and shareholder value in fiscal 2014 and beyond. • Increase marketing effectiveness using blended On behalf of your Board of Directors, Senior Leader- media with a higher degree of our messages ship Team and the employees of Zale Corporation, we targeted at supporting exclusive, branded are grateful for your continued support and look merchandise. forward to reporting our further progress in the quarters and years ahead. • Advance omnichannel integration by providing our jewelry consultants greater access to online offer- Sincerely, ings for their guests. • Build on the accomplishments of our Piercing Pagoda business to achieve growth in sales and prof- itability. During the past year, we made important talent investments in the Pagoda brand. We believe 11OCT201300100352 these investments will pay dividends for years to Theo Killion come. Chief Executive Officer • Position the company for growth in fiscal 2015 and beyond through the implementation of a multi-year Net Earnings (Loss) Operating Margin (In Millions) $50 4% 1.9% $10.0 2% 1.0% $0 0% -$27.3 -2% -$50 -1.6% -4% -$100 -$93.7 -6% -$112.3 -7.1% -$150 -8% -10% -$200 -$189.5 -12% -11.7% -$250 -14% FY 2009 FY 2010 FY 2011 FY 201210OCT201323474084 FY 2013 FY 2009 FY 2010 FY 2011 FY 201210OCT201323474232 FY 2013 14OCT201309152459 UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-K Annual Report for the fiscal year ended July 31, 2013 Zale Corporation A Delaware Corporation IRS Employer Identification No. 75-0675400 SEC File Number 1-04129 901 W. Walnut Hill Lane Irving, Texas 75038-1003 (972) 580-4000 Zale Corporation’s common stock, par value $0.01 per share, is registered pursuant to Section 12 (b) of the Securities Exchange Act of 1934 (the ‘‘Act’’) and is listed on the New York Stock Exchange. Zale Corporation does not have any securities registered under Section 12(g) of the Act. Zale Corporation is not a well-known seasoned issuer. Zale Corporation is required to file reports pursuant to Section 13 of the Act. Zale Corporation (1) has filed all reports required to be filed by Section 13 or 15(d) of the Act during the preceding 12 months, and (2) has been subject to such filing requirements for the past 90 days. Zale Corporation has submitted electronically and posted on the Company’s website all Interactive Data Files required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the Company was required to submit and post such files). Disclosure of the delinquent filers pursuant to Item 405 of Regulation S-K will not be contained in our definitive Proxy Statement, portions of which are incorporated by reference in Part III of this Form 10-K. Zale Corporation is an accelerated filer. Zale Corporation is not a shell company. The aggregate market value of Zale Corporation’s common stock (based upon the closing sales price quoted on the New York Stock Exchange) held by non-affiliates as of January 31, 2013 was $157,946,032. For this purpose, directors and officers have been assumed to be affiliates. As of September 23, 2013, 32,764,729 shares of Zale Corporation’s common stock were outstanding. DOCUMENTS INCORPORATED BY REFERENCE. Portions of Zale Corporation’s definitive Proxy Statement for the 2013 Annual Meeting of Stockholders to be held on December 5, 2013 are incorporated by reference into Part III. ZALE CORPORATION AND SUBSIDIARIES TABLE OF CONTENTS Page PART I. Item 1. Business ..................................................... 1 Item 1A. Risk Factors .................................................. 11 Item 1B. Unresolved Staff Comments ...................................... 16 Item 2. Properties .................................................... 16 Item 3. Legal Proceedings and Other Matters ............................... 17 Item 4. Mine Safety Disclosures ......................................... 17 Item 4A. Executive Officers of the Registrant ................................. 18 PART II. Item 5. Market For Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities .............................. 21 Item 6. Selected Financial Data .......................................... 23 Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations ................................................. 26 Item 7A. Quantitative and Qualitative Disclosures About Market Risk ............... 39 Item 8. Financial Statements and Supplementary Data ......................... 40 Item 9. Changes in and Disagreements With Accountants on Accounting and Financial Disclosure .................................................. 40 Item 9A. Controls and Procedures ......................................... 40 Item 9B. Other Information ............................................. 41 PART III. Item 10. Directors, Executive Officers and Corporate Governance
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