Corporate Responsibility Report 2020 President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 01

A Letter from Marc B. Lautenbach, President and Chief Executive Officer

In April of last year our company entered our second made to ensure our team was safe. For more information Our commitment to responsible citizenship is making a And not coincidentally, 2020 was a good year for our century during a global pandemic. There was a certain on how we dealt with the pandemic’s strategic and difference in communities where we operate around the shareholders. It’s taken a while to be able to say that, but symmetry to how we entered our second century, since human challenges, see “Our COVID-19 Response” in world. This past year we helped meet urgent needs very few things of sustained value are done quickly. It Pitney Bowes began a hundred years ago as the last this report. As has been the case for a hundred years, through direct charitable contributions, partnerships with takes time to build or rebuild a great company. There major pandemic was ending. On top of the global our team came through with flying colors demonstrating local and national nonprofit organizations, grants from simply are no short cuts. pandemic, 2020 was a year of tremendous social their resilience and dedication which has sustained the Pitney Bowes Foundation, volunteerism, and disruption. With all these disruptions came Pitney Bowes. advocacy on key issues made more acute by public- None of these things happen without great governance opportunities. Opportunities from a business health challenges. We also continued our longstanding and Pitney Bowes has great governance. Our deep perspective and importantly opportunities to 2020 was also a year which called into question a work to combat social inequities by closing education commitment to corporate responsibility is supported by demonstrate our commitments to our values of doing company’s cultural commitment to equality for all. At gaps, supporting initiatives around early childhood a robust tradition of governance policies that address the the right thing the right way and ultimately opportunities Pitney Bowes this is nothing new. Doing the right thing education, literacy, STEM, summer learning and needs of all our stakeholders. Like other responsible to demonstrate our character. the right way is grounded in creating a workplace that workforce preparedness programs with a particular focus companies, we have made our focus on Environment, works for all. Consequently, diversity and inclusion are on the needs of students in underserved communities. Social and Governance (ESG) issues increasingly explicit I have always believed that successful companies that not new topics to us. They are topics that we have been throughout our organization. As part of that process, create long term value effectively answer four questions: living for 100 years. And our commitment to diversity Here in Connecticut, I was pleased to help launch a we have increased the involvement of our Board of First, why do employees work for you; second, why do and inclusion continues to be recognized. In 2020, business collaborative for education equity in conjunction Directors and senior executives in a broad spectrum customers buy from you; third, why do communities Pitney Bowes was recognized by Forbes Magazine for the with Fairfield County’s Community Foundation and other of ESG matters and created senior level committees allow you license to operate within their locales; and second consecutive year as a great company for diverse corporate neighbors joining forces to fund needed charged with a specific focus on climate change and finally, why do investors give you the capital to run employees to work and we were also recognized for our programs in school districts throughout the area. environmental sustainability. your business. commitment to Women and the LGBTQ+ community. All that said, we need to, and we will continue to up our In 2020, we also continued our aggressive search for For far too many, 2020 was a difficult year. For Some people call this stakeholder management and game, particularly in the area of inclusion. better ways to minimize our environmental footprint Pitney Bowes, it was a year that tested our character and maybe it is. I call it running a business. Limit focus on one and model best practices for others. After achieving our commitment to doing the right thing. I’m proud of how of these priorities to favor another and any advantage Pitney Bowes was deemed an essential company five-year target for carbon emission reduction, a year we responded. Through our success, we’ve shown the you create will be ephemeral. because of the unique role we play in commerce, early, we immediately set a more aggressive goal for the world how the best companies rise above adversity, specifically the movement of mail and parcels. With the next five. Our 2020 recognition by “The Climate inspire the team and earn the trust of those around them. It has always been important to focus on the health and huge influx of volume of parcels, 2020 was a challenging Leadership Awards” for excellence in greenhouse gas I’m grateful to everyone who has been part of this well-being of your employees. In 2020, it was literally life year, but we did our level best to help as many clients as management served as a further impetus to do even journey, and excited about what we can do or death. As Pitney Bowes was deemed an essential we could. Also, because of hardship from the pandemic, more and we are. We have committed to achieve carbon together in the years to come. business many, actually most, of our workers showed up we worked with our clients as best we could to help with neutrality by 2040 through continued investment in at our distribution and sortation centers as they did momentary economic difficulties. Again, Pitney Bowes more efficient facilities and green technologies to before, but with new protocols. Masks, social distancing, can’t alleviate all hardship caused by the pandemic, but support our operations. temperature checks and a variety of other changes were we did what we could. President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 02

Corporate Responsibility Report Centralized COVID Response Management Team set up Contributions Our COVID-19 to multiple COVID-19 response relief funds

Guided by our values, Pitney Bowes has responded in a sustained, comprehensive way to the unprecedented threat posed by the global coronavirus pandemic. We are proud of the Keeping our facilities safe difference we have made over the last year. Encouraged From the beginning, we monitored the situation employee virtual closely and adhered to relevant recommendations of the Centers for Disease Control and Prevention volunteerism and (CDC) and the World Health Organization (WHO). random acts of The early days were particularly challenging. While Pitney Bowes sites operated A new high standard in both groups advised that the risk of transmitting as essential businesses health and safety protocols kindness throughout the pandemic COVID-19 virus through the handling of mail and across our sites packages was minimal, clear communication and appropriate processes were critical. Ensuring the health and safety of our employees has been and remains our guiding principle for all decisions. In-kind donations

Here is a brief look at some of the steps we took include in 2020 to help our employees, clients, and Laptops communities combat COVID-19 and stay safe throughout the pandemic. Paper Free access to SendPro® Online for all clients Packing and to enable remote sending shipping services President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 03

potential spread. Throughout the protocol for frequent cleaning of • Implemented exceptions process to pandemic, employees who have tested high-touch areas and surfaces allow limited access to offices for positive for COVID-19 or have come in • Developed and implemented work requiring on-site presence direct contact with someone testing protocol for detailed cleaning of • Provided support, technology and positive have been instructed to stay offices when positive cases occurred advice on working from home home and seek medical guidance, with • Developed and implemented health • Communicated frequently to engage the understanding that time lost to and safety protocols for site teams and ensure information flowed COVID illness or quarantine would not recruitment efforts affect available sick leave days. Business • Facilitated focus on core facilities to Helping our clients and Operations teams continue to meet ensure continuity of their essential Hundreds of thousands of small regularly to monitor developments support to clients businesses rely on our Sending regarding the pandemic in real time. Technology Solutions business for Distribution and Sortation Centers: critical mailing and shipping operations. As the pandemic continued throughout • Established cross-functional team From the early stages of the pandemic, 2020, we refined our response. As the to identify and source supplies we took rapid steps to communicate rollout of COVID-19 vaccines proceeds to ensure sites could remain with them and equip our front-line sales in 2021, this same focus on the health open safely as needed, and to and client services teams with additional Organizing our response and WHO and focused on the health and safety of our teams remains. maintain a six-month inventory support capabilities. We first assured and safety of our people. This wherever possible our clients that the safety of our Response team continues to meet in Keeping our employees safe • Set up centers for stocking employees, clients and suppliers was Early in the pandemic, the U.S. 2021 to provide guidance in enabling during COVID-19 critical janitorial and restroom our top priority and communicated the fast, localized action when needed to Department of Homeland Security “Let me say at the outset, that all of supplies to proactively address safety measures we put in place. Then, protect personnel and limit the spread designated Pitney Bowes as an our decisions and all of our actions potential shortages as the growing threat of disease made it of the disease. Essential Critical Infrastructure are oriented toward the safety and • Mandated preventive measures increasingly difficult for clients to access provider, understanding that the wellbeing of our teams, our clients, including temperature checks, the their offices, we provided all clients with sending of mail and packages is critical With numerous sites operating our partners, and importantly, the use of masks, hand washing, social free access to our SendPro Online to our economy and vital to our clients’ every day as well as our global service communities in which we work.” distancing and symptom reporting; software for printing postage stamps. businesses as well as the health and organization with employees who visit CEO Marc Lautenbach regarding created signage and partitions to Several thousand took advantage of safety of consumers. clients regularly, we took many steps Pitney Bowes response to the reinforce the mandate this offer and used remote solutions to ensure that employees’ work COVID-19 pandemic. • Worked with the teams in the Centers for mailing and shipping. Pitney Bowes quickly established a environments meet a new standard regularly to communicate updates central COVID Response Management of health and safety. Among these All Employees: and ensure any concerns were With so many small businesses in our steps were providing personal Team made up of representatives • Took decisive early action in advance addressed immediately Sending Technology Solutions client protective equipment (PPE) such as across the organization, including the of government directives base, we also created a “hardship masks and face shields, high-touch Business Continuity group, to make • Instituted temperature checks and Offices: menu” of financial tools such as cleaning protocols, social distancing, timely decisions based on the best provided/required masks at all sites • Encouraged employees when payment holidays, fee waivers and and updated business processes to limit information available from the CDC • Developed and implemented possible to work from home extended terms. President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 04

In our Presort Services and Global Hospital. In addition, we contributed to Pitney Bowes invited other companies enabling students to choose books to We encourage our employees to Ecommerce operations, our top Project HOPE, which collaborated with in Fairfield County to establish a plan take home at school meal locations continue to support their communities priorities were keeping our employees the Business Roundtable to source PPE of action for education equity in local across the city. in whatever ways work for them, safe and our essential services from global vendors. school districts. In conjunction with from food banks and blood drives operational so we could continue to Fairfield County’s Community The company also made in-kind to random acts of kindness and serve large clients such as financial Our Global Corporate Citizenship Foundation, this led to the formation donations, including: a wide array of virtual volunteer institutions and online retailers by and Philanthropy team also works of the Fairfield County Business • 120+ reimaged laptops to Norwalk opportunities, including mentoring processing significant volumes of mail with our nonprofit partners to help Collaborative for Education Equity. Community College in Fairfield through United Way’s Vello online and packages. We followed all support their core missions. We The founding corporate members are County, Connecticut, and to the reading program, assisting in the government mandates to support the converted existing event sponsorships seeking to help reduce and eliminate Saracens Foundation in the U.K. to work of United Nations Volunteers, safety of our employees, facilities and to unrestricted operating support disparities that impact the region’s help students in need complete their and helping global disaster relief vehicles and keep volume moving. and addressed new areas of need as most vulnerable pre-K through 12+ course work online. efforts through the Missing they developed. students, parents and guardians, as • Paper to create educational packets Maps Project. Helping our communities well as teachers and staff. Learn for students in the Milwaukee Public Our response to the pandemic also Business Collaborative for more here. School system, courtesy of our The Pitney Bowes Foundation made included stepping up to help meet Educational Equity Presort Services Milwaukee team a special team volunteer grant to the related needs in our communities. Our CEO, Marc Lautenbach, noted the Other philanthropic support in cooperation with the local United Way Worldwide COVID-19 “Giving back is not only the right thing systemic inequities in education that The Pitney Bowes Foundation made United Way. Relief Fund in recognition of our to do, it’s intrinsic to our organization,” were exacerbated by the COVID-19 special donations to local food banks in • Packing and shipping services for employees’ wide-ranging community said Pitney Bowes President and Chief pandemic. “As business leaders we more than 45 U.S. communities where Good American, Khloe Kardashian’s service and acts of kindness, including Executive Officer Marc Lautenbach. have an opportunity to support our we have operations. The Foundation ethical clothing brand, in support of support for food banks, local hospitals, “I’m immensely proud of the steps we community’s economic recovery while also accelerated grants to many of its its donation of one million dollars’ blood drives, neighbors in need, local are taking to help shoulder the burden also addressing the educational literacy and education grantees, worth of jeans to healthcare workers. merchants and delivery personnel, and for our clients and communities during disparities that impact far too many including national and local education delivery of meals to first responders. this challenging time.” children and families in our county. nonprofits providing essential services Colleagues at Pitney Bowes France Now more than ever, supporting such as child care for children of contributed to the discovery of a In 2020, the company made education is critical to promoting hospital staff and first responders as treatment for COVID-19 through contributions to the United Way equity, fairness and opportunity for well as providing students from support of the Foundation for Medical Worldwide COVID-19 Community all. It is unacceptable that entrenched underserved communities with books, Research in France. Their donations Response and Recovery Fund, the educational gaps sharply divide enrichment programs and online math were matched by Pitney Bowes France. United Way of Western Connecticut students along racial, ethnic and curriculum materials. for the Connecticut United Way”s economic lines. Stepping forward to The pandemic continues to have a COVID-19 Response Funds and ALICE help reduce these gaps is the right In Bridgeport, Connecticut, our lasting impact on our communities, Relief Fund, the Valley United Way for thing for all of us, and for all of support helped Read to Grow’s effort and we will continue to work with our the Valley COVID-19 Fund, Fairfield our stakeholders.” to donate books to students in need nonprofit partners to help meet County’s Community Foundation during remote learning periods, community needs as they evolve. COVID Fund, and the Stamford President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 05

Ethics Help Line Code of Conduct Corporate Responsibility Report 24 hours a day Pitney Bowes How we operate Business 7 days a week Practices Our core value statement is “We do the right thing, 140 languages Business continuity the right way.” This simple statement is the north Guidelines star we use in our interactions with our clients, COVID-19 business partners, employees and communities.

Every day, we demonstrate our commitment to corporate responsibility through the way we conduct business. Our culture of integrity is fundamental to our success and has been Enterprise Risk We do the throughout our history. We hold employees responsible for adhering to company policies Management right thing, the and values as well as local laws and regulations. program (ERM) right way. Training provided to employees

Values and ethics Accountability and oversight Ethics and Compliance Review committee President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 06

Values and ethics address our specific responsibilities on ethical standards. We publish the code Training Advice and reporting channels Environmental, Social and Governance in two versions: one for employees Employees need to know and We encourage employees to seek (ESG) issues. Our commitments span based in the United States and another understand the behaviors the company advice in dealing with ethical dilemmas Laws and policies change, but one the range of ESG areas, including for employees based in international expects of them. We communicate our and to report any suspected or actual thing that does not change is our environmental sustainability; employee locations. We publish the international expectations through annual education wrongdoing. Our Ethics Help Line is commitment to maintaining honest, safety; diversity, equity, and inclusion; version in multiple languages, both to and training initiatives, which we operated by a third-party administrator fair and respectful relationships with ethics and compliance; community reach as many employees as possible customize to fit the needs of individual 24 hours a day, seven days a week. our clients, business partners, co- involvement; and philanthropy. As in their own language and to employee groups using a variety of Employees may call in to the line to workers and communities in which we address these responsibilities, we accommodate differences in legal content delivery methods. Each year report their concerns (anonymously, we are located. We continually provide consider our multiple stakeholders, requirements and cultural practices. we provide foundational or if permitted by local law) in any of 140 education and training for employees including our clients, our employees, comprehensive training in certain languages or make a report online. not only to ensure that they are aware our vendors, and the communities Ethics and Compliance significant compliance topics of the company’s expectations of where we operate. To serve our Review Committee applicable to all as well as abbreviated Employees may also contact the conduct, but also to provide them with stakeholders effectively, we have Our Ethics and Compliance Review training that reviews the highlights of Global Ethics and Compliance the tools they need to succeed in an established multilevel management Committee meets regularly to monitor the in-depth courses given the Department in person or through ethical and legally compliant culture. processes to provide oversight over and support business and functional previous year. We also provide web page reporting, hard copy mail, Our training classes, policies, code of each aspect of our responsibilities unit compliance with regulatory refresher communications to remind telephone or confidential email. conduct, reporting and advice while also maintaining a holistic mandates that affect their operations employees of the essential elements Employees may also report matters channels, and management support view of the entire spectrum. These (for example, regulations governing of previous courses. New employees to their manager, or a member of the provide employees with the guidance processes include permanent government contracts or disposal of receive introductory compliance Human Resources, Legal or Audit they need to be able to do the right management-level committees, the product components). The committee training related to their jobs and are departments. Global Ethics and thing when faced with difficult choices. Board’s Governance Committee, and includes senior leaders who span then enrolled the following year in Compliance promptly reviews all claims We expect our senior management to the full Board of Directors. We also corporate functions and business units. the courses given to the general of potential violations of law or policy model these behaviors and demonstrate do deep dives on particular ESG issues The committee meets with the senior employee population. This cyclical and, where appropriate, investigates their personal commitment to a culture with either the full board or specific management of each business unit to approach helps employees to keep claims. If the investigation supports the of integrity. We regularly take a step designated committees. ensure that those leaders are an thinking about key requirements allegations, we take appropriate and back to consider changes in our integral part of discussions about on a regular basis. We make our consistent disciplinary action. business and in the world around us compliance within their businesses. annual training material available Code of Conduct and what they mean for ethics and These meetings drive home to the in multiple languages. The Pitney Bowes Business Practices compliance, and then evolve our ethics businesses the fact that compliance Guidelines is our code of conduct. It and compliance programs. is the responsibility of all employees, In addition to our standard courses, we provides an overview of policies, laws not just those in formal compliance offer a variety of on-demand training and expectations of conduct for all Environment, Social and roles. A separate review committee and other regular communications employees globally. While legally Governance responsibility focuses specifically on ethics and about ethics and compliance. We also compliant behaviors are the minimum and oversight compliance issues related to labor develop and provide training expectation, we expect employees to We take comprehensive steps to act as and employment. specifically designed for employees conduct themselves with the highest a responsible corporate citizen and who do not have access to computers. President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 07

Risk and business to identify and monitors the company’s Our Risk Steering Committee engagement by our business units, the design of our products, give clients enterprise risks and manage our undertakes this review each year. we are able to respond appropriately choices about the information they continuity mitigation against these risks through The committee’s membership includes as events arise. We also train our share, and are transparent about how appropriate action plans. We review people from business units and employees, run simulation exercises their data is used. Enterprise Risk Management and periodically update these risks in corporate functions. Either the full and evaluate our program each year We have a formalized Enterprise the context of the company’s Board of Directors or one of its for potential improvements. We comply with the many privacy Risk Management program (ERM) strategies, operations, business committees reviews each enterprise laws and regulations around the environment and other factors. risk in depth. The Audit Committee In 2020, our business continuity world, including the European Union’s also independently reviews policies processes were put to the test as General Data Protection Regulation. and processes with respect to risk we addressed the unprecedented Because of the wide range of identification, assessment and problem of the global COVID-19 variations among such laws, we use a management. This focused, multilevel pandemic. Throughout the course principles-based approach to privacy ERM process is a vital tool to help the of this evolving global health crisis, and data protection. These principles company create, preserve and realize we have responded effectively, inform uniform practices for collecting, value for our shareholders. maintaining essential services to our using, disclosing, storing, accessing, clients, adapting products and services transferring or destroying this Within this overall risk management to better serve clients in remote or information fairly, appropriately, and program there are specific risks at-home working environments, and in compliance with applicable law. focused on our ESG responsibilities. taking the necessary steps to Among the enterprise risks that safeguard the health and well-being Our Chief Information Risk Officer explicitly consider our ESG obligations of our employees, clients and manages our global data privacy are People and Society, Supply Chain, communities.. For more information, program and works closely with all Product Management, and Brand. see the special COVID-19 section of the operating business units, as well this report. as Information Technology, Innovation, and Internal Audit. Senior executives Business continuity comprise our Privacy and Our business continuity program is Customer privacy Cybersecurity Governance Committee, aligned with our risk management Pitney Bowes dedicates significant which oversees these efforts. We also process. The program’s primary effort to maintaining the privacy of review privacy risks and mitigation objective is to support ongoing personal and sensitive information of plans with a senior management Risk contingency planning to evaluate the our employees, clients, and partners. Steering Committee, the Audit potential impact of events that may Our goal is to foster innovation and Committee of the Board of Directors, adversely affect clients, assets or trust in the evolving digital economy as well as the full Board. employees. Pitney Bowes has by minimizing privacy risks, meeting established processes to support the our regulatory and legal obligations, We focus particular attention to the continuity of our businesses during and practicing effective data environmental risks most relevant for times of crisis. With a core staff and stewardship. We build privacy into our company: President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 08

Improving sustainability Corporate Responsibility Report Achieve Carbon in product packaging Achieving Neutrality by environmental 2040 Fleet efficiency and sustainability sustainability initiatives

We consider the actual and potential impacts of our operations on the environment, with particular focus on climate-related risks and sustainability. Reduced Equipment We are mindful of these factors in how we develop, Improved our electricity remanufacturing modify, and deliver our products and services. miles per gallons consumption by diverted 514,000 To provide a discipline and consistency to these of our tractors by practices across the organization, we use a cross- pounds of waste functional environmental sustainability committee. from recycling This committee focuses on sharing industry best 11% to reuse 22% practices, serves as a forum to share information in 2020 (+3 percent vs 2019) and ideas throughout the company, and reviews company strategy, products, and operations through the lens of environmental sustainability.

Energy-saving 95% product design of C-series packaging Fleet efficiencies saved is recyclable – includes more than some parts made of 100% 40,000 recycled cardboard gallons of fuel President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 09

We focus particular attention to the • A reduction in the environmental as the Task Force on Climate-Related Gas Management (Goal Setting received third-party verification of environmental risks most relevant for impact of our products via Financial Disclosures (TCFD) and the Certificate) in recognition of our that data, and reported it through our company: – Sustainable life cycle of our Sustainability Accounting Standards consistent success in improving CDP (formerly the Carbon Disclosure SendTech products Board (SASB). Our approach spans the energy efficiency and reducing our Project) since 2009. You can see our • The impact of carbon emissions due to – Responsible packaging four TCFD implementation categories environmental footprint through CDP carbon management reporting the use of energy in our operations— – Minimal impact of waste of governance, strategy, risk measures including: history by using the term “Pitney mainly at our operating sites where management, and metrics and targets. Bowes” at www.cdp.net we sort mail and packages and in Our business model, objectives and • Setting a goal of reducing emissions our transportation fleet strategy are compatible with a long- Metrics 8 percent from 2015 to 2020. • The impact of the physical goods term vision of a net-zero economy. In 2019, we achieved our 2020 carbon • Investing in energy efficiency produced or used in our operations— To meet these objectives and aim emissions target a year ahead of through site consolidation. mainly our SendTech products and for growth and environmental schedule. That target was an 8 percent • Optimizing our fleet by condensing the packaging we use in each of our sustainability, we are focusing on emission reduction from our baseline in-house routes, optimizing drivers business units making our operations more efficient year of 2015 (excluding Newgistics and vehicle fleet, and implementing and using green technologies, both sites acquired after 2015). We set a other fuel-saving measures. In 2020 we developed a new set of We commit to reducing the impacts of existing and yet to be developed. new 8-percent Scope 1 and 2 five-year goals for CO2 emissions these risks through: emission-reduction goal for the year reduction and increased use of We manage and report our progress 2025 (normalized to revenue), against renewable energy. We intend to • A target of carbon neutrality by as part of the oversight of a new baseline year of 2019. continually review the goals we set 2040 via Environment, Social and Governance based upon our performance against – Efficient use of energy in our sites (ESG) as discussed above. With respect The Center for Climate Solutions and them, changes to our business, and and fleet to climate change and sustainability- The Climate Registry awarded Pitney Pitney Bowes has collected global emerging sustainability-focused – Increased use of renewable energy related information, we look at the Bowes their 2020 Climate Leadership energy consumption data, calculated technologies. We are developing – Offset of our carbon emissions frameworks for such disclosure such Award for Excellence in Greenhouse carbon emissions with expert support, corresponding absolute and President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 10

normalized efficiency metrics and published the Pitney Bowes Corporate we provide guidance for our lines of of electricity. This energy usage impact of the pandemic. As a result, key performance indicators to Technical Standard on Carbon business, laying out enterprise-wide represented about 46 percent of in 2020 we were able to increase our present an accurate representation Management. This document energy consumption data collection our CO2 emissions. Our second total square footage by 15 percent of our performance in this area to established the requirements standards, outlining roles and largest source was our use of diesel while reducing our electricity reflect changes to the nature or size we used to create a GHG/carbon responsibilities for each business, fuel and gasoline in our transportation consumption by 11 percent. Overall, of our business. management program to address and establishing the tools to be fleet and personal vehicles that CO2 emission per square foot was climate-change risk and opportunities, used to collect and report the data represented about 40 percent of our down by 27 percent from 2019. Moving towards Carbon Neutrality including energy consumption and to the company. CO2 emissions. Reducing these two Pitney Bowes has a history of action to conservation and the annual public categories of emissions is our first We continued to convert our sites address climate change. Over a decade reporting of our carbon footprint. In 2020, our most important source of long-term objective. from conventional lighting to energy- ago, we established our baseline Using a process validated by CO2 emissions was our use of energy efficient LED lighting, with more than greenhouse gas (GHG) footprint and independent third-party review, in our sites, primarily through our use We continue to increase energy 653,000 square feet converted or efficiency across all our operations. assumed as newly occupied space in C02 per source of emissions Our cross-functional Energy Task 2020. We also added higher-efficiency Force has raised employee awareness HVAC units and high velocity fans Goods about energy conservation and where appropriate to provide efficient transportation: implemented conservation projects direct cooling to supplement air- 30,369 MTCO2e that have resulted in significant conditioning units and improve energy Diesel 36.8% reductions in energy consumption. conservation. In the past two years, the Through the end of 2020, we reduced units we installed have covered B2 0.9% our electricity consumption by approximately 3 million square feet. Gasoline 2.1% approximately 35.1 million kilowatt hours from our 2007 baseline, saving $5.05 million and reducing our carbon footprint by 7,000 metric tons of CO2. Site consolidations, more efficient lighting fixtures, compressor and HVAC upgrades, energy audits, and employee engagement and training all contributed to this long-term decrease. Site operation: 41,815 MTCO2e Although some of the reduction in Personal transportation: Electric 46.0% energy usage in 2020 resulted from We also continue to evaluate and 4,453 MTCO2e Natural Gas 4.7% many employees working from home implement innovative recycling as a result of the COVID-19 pandemic, programs. In 2020 we began working Mileage Reimbursement 3.9% Trash 3.0% the long-term numbers indicate good with a third-party specialist on a new Air Travel 2.1% Recycling 0.5% progress well beyond the specific approach to plastic shrink-wrap President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 11

recycling at select operating sites. This In recent years we have introduced that provide accurate operational software has helped us to minimize across supply chains program involves donating shrink-wrap energy-saving modifications to our and sustainability data including route distances and travel times. In • Helps companies identify and waste, which is then used to create trucks, including an optimally sloped fuel consumption, fuel costs, carbon 2020, the combination of these and select more efficient freight carriers, environmentally responsible outdoor hood and grille, a bumper with an emissions, run-time, and idling other measures enabled our vehicles transport modes, equipment, and products such as decking, thereby integrated air deflector, aerodynamic duration. We have also expanded to avoid 360,000 miles of driving and operational strategies to improve helping to keep thousands of pounds mirrors, upper door seals, and our use of fuel purchase cards to save more than 40,000 gallons of fuel. supply chain sustainability and of waste out of landfills. integrated antennas. All the trucks improve data quality and visibility lower costs we added during 2020 have tow-hook for use in sustainability and other These are all important elements of • Reduces transportation-related Efficient logistics fleet covers to reduce the air entering the efficiency evaluations. our long-term strategy to achieve emissions by accelerating the use of Transportation and logistics are vital engine compartment from the front carbon neutrality while growing our advanced fuel-saving technologies. components of our Global Ecommerce of the vehicle as well as a new set of In 2020, we also began purchasing business. By adding new technology and Presort businesses, with a fleet A-pillar deflectors to improve air flow B2 (2 percent) biodiesel fuel to and high-efficiency in-house fleet We look forward to an ongoing encompassing nearly 500 power around the windshield. In addition, we provide the benefits of renewable capacity, we ensure our network’s partnership with the SmartWay vehicles, vans, straight trucks and have continued to equip our over-the- fuels for our fleet. ability to support a growing number organization as one way to improve tractors, an increase of nearly 25 road sleeper trucks with auxiliary of clients while reducing CO2 emission fleet sustainability. percent during 2020. As these power units to avoid unnecessary As a result of these efforts, the per unit of business capacity. businesses continue to grow, we fuel consumption due to idling. average fuel consumption of our Increasing use of renewable energy anticipate that the fleet may also grow fleet of tractors has improved from We are evaluating and implementing in size. As it does, we will strive to make In addition to these energy-saving 6.2 miles per gallon in 2019 to 7.6 renewable energy solutions such as the fleet even more efficient from an features, we further upgraded our miles per gallon in 2020. At the same solar panels, fuel cells, and wind environmental perspective. fleet in 2020 to include telematics time, our use of route optimization turbines. During 2019-2020, we began sourcing renewable energy from external providers to move US EPA Smartway Membership toward zero carbon emission In 2020, Pitney Bowes joined the electricity. In 2020, the Green Retail U.S. EPA SmartWay program for its program sourced approximately 4,493 fleet. SmartWay helps companies MWh of renewable electricity through advance supply chain sustainability renewable energy contracts at six by measuring, benchmarking, and operating sites within our Global improving freight transportation Ecommerce and Presort business unit. efficiency. Launched in 2004, this voluntary public-private program: Offsetting carbon emissions Pitney Bowes is a founding member • Provides a comprehensive and of the Green Power Partnership, an well-recognized system for tracking, industry partnership with the U.S. documenting and sharing information Environmental Protection Agency to about fuel use and freight emissions promote the development and President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 12

purchase of alternative energy. In Reducing the work to reduce the environmental family of products (SendPro integrated these compliance standards 2020, we continued as a fully engaged impact of these products throughout MailStation, SendPro C Series and into our Supplier Code of Conduct and corporate partner under the shipping environmental impact their life cycle, from initial concept SendPro P Series), as well as many our supplier contracts, engineering category in this important public- of our products through manufacturing, transport, use, of our digital mailing systems and standards and product specifications. private partnership. remanufacture, reuse and end-of-life imaging equipment, are Energy We ask our suppliers to provide related recycling. Star-rated. data into a database we use to monitor compliance. SendTech products’ sustainable life cycle Energy-saving product design Environmental product compliance ® In our SendTech business we provide As an ENERGY STAR Partner, we offer We have rigorous processes and We also engage key suppliers in clients with a variety of equipment to energy-efficient products backed by procedures to ensure that our regular dialogue to drive sustainability facilitate mailing and shipping. We rigorous U.S. government products comply with applicable and regulatory issues, including environmental standards. Our SendPro environmental standards. We have matters such as the reclassification of chemical ingredients in our inks, We continue to purchase Renewable The Pitney Bowes sustainable sending solution to ensure that the information we Energy Credits (RECs), which support provide to our clients is accurate and green power projects using up to date. technologies such as solar, wind Design and biomass. In 2020, we purchased Recycling REACH (Registration, Evaluation, PB sustainability criteria Partnership with industry-leader REC equivalent to 5,882 MWh. Since maximizing machine parts Authorisation and Restriction of e-waste recyclers that reduces and packaging recyclability. 2009, our purchases of RECs have waste to landfill to minimum. Chemicals) is a European Union resulted in more than 199,636 MWh regulation aiming to protect human of renewable energy. In 2019, health and the environment from we set a new goal of procuring at exposure to hazardous chemical least 20 percent of renewable energy substances. Many other countries have Raw materials and by the year 2025. End of life also developed similar legislation. For manufacturing Reverse logistic program to assess information on Pitney Bowes products potential of each machine. Complies with environmental legislation – ISO14001 manufacturing that may contain any REACH Substance sites preferred and covered by our of Very High Concern (SVHC), contact Suppliers Code of Conduct. Remanufacturing us at [email protected]. PB remanufacturing program started in 1997 oers second life to parts and equipment at highest Our product compliance team reviews quality standard. and approves Pitney Bowes-branded chemical products to ensure they meet Use and service Transport company safety requirements, have Energy Star – remote resolution to Intercontinental sea transport appropriate and up-to-date safety avoid service CO2 emissions – used preferred to minimize CO2 emissions ink cartridge return program. – ISO 14001 carriers preferred. data sheets, and are properly tracked for regulatory reporting. We have President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 13

established constructive collaboration environmental impacts and working in Green remanufacturing from recycling to reuse. All told, our consumer recycled (PCR) content. with key suppliers to incorporate partnership to minimize them is a key Pitney Bowes has a long legacy of remanufacturing process has kept Our internal packaging is more varied, advances in toxicology into the component of our strategy for product remanufacturing and more than 4.154 million pounds of and we have made greater efforts to ways we manufacture and deliver minimizing our own environmental recycling. We have established centers products out of our waste streams in improve it by measures such as our products. impact. Our Supplier Code of Conduct throughout the United States, Canada the past nine years. eliminating the use of expanded sets our level of expectation in terms and Europe where clients return polystyrene (EPS) for our postage Sustainable procurement of environmental sustainability for products for subsequent Responsible packaging meters and inserters and replacing Pitney Bowes has a large and complex selecting and maintaining these remanufacture, reuse of parts, or As a global leader in e-commerce, it with 100 percent PCR pulp supply chain of service providers and relationships, and our regular dialogue, recycling. In 2020, we remanufactured Pitney Bowes requires packaging for cardboard inserts. For heavier material manufacturers, both upstream surveys and reviews help to ensure more than 14,000 units and diverted both internal operations and outgoing equipment requiring more shock- and downstream. Understanding their that our expectations are met. more than 514,000 pounds of waste shipment. We source our cardboard- absorbing inserts, we use materials based packaging from reputable and that are not currently recyclable but Our green remanufacturing cycle sustainable partners, prioritizing whose structural performance ensures suppliers that can demonstrate their protection while requiring less material use of materials certified by external than EPS packaging. End of lease authorities such as the Programme equipment for the Endorsement of Forest As a major partner of USPS, Certification (PEFC), Sustainable Pitney Bowes Presort is fully Forestry Initiative® (SFI®) or Forest integrating USPS reusable handling Stewardship Council™ (FSC®).These material such as trays, pallets and If the machine is unfit Technical inspection Reuse by client to extend for remanufacturing it is organizations contribute to sustainable sleeves to minimize waste in the at our local site and life cycle of machine recycled through local, ISO management of forest resources and postal network. consolidation of shipment 14001 preferred specialists help protect biodiversity. Minimizing the impact of waste Our products and operations have In 2020, our waste reduction campaign no significant direct impact on resulted in the avoidance of more than

biodiversity or water, and sourcing 11,827 metric tons equivalent of CO2 If some parts are unfit of cardboard-based packaging (MTCO2e). Since 2004, we have Remanufacturing of Dismantling into individual for remanufacturing they are complete machines to represents our main indirect impact avoided 282,943 MTCO2e, equivalent parts at PB Global recycled through local, ISO highest quality standards on biodiversity and water. Our to the effect of removing more than remanufacturing site 14001 certified specialist engineers work diligently to improve 61,432 cars from the road. The the environmental performance of categories of material we recycled our packaging without compromising the most in 2020 were corrugated the protection it offers to our containers, mixed electronics, and Used water is Cleaning of all parts using equipment. Our external packaging mixed recyclables. treated by approved water-based solutions third-party specialist is made of cardboard usually containing 25-35 percent post- President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 14

To promote best practices in Pitney Bowes operates three types in corrugated recycling, bringing and recycle options for applicable Water usage environmental protection, we of facilities: logistic centers, integrated corrugated baling operating sites. In our remanufacturing operations, use an environmental management remanufacturing sites and offices. equipment and recycling platforms to • Our SendTech manufacturing site parts identified as reusable are system based on the internationally Each has its own specific types of our Ecommerce business unit, where is the second-largest waste volume thoroughly cleaned using a water- recognized environmental standard waste that we manage in the most corrugated usage is intensive. Over generator. This site receives based solution. We operate in closed- ISO 14001. In the U.K., this system has appropriate way. the year, we recovered 2,868 tons SendTech equipment at the end of circuit and reuse water as much as been certified ISO 14001 since 1997. of corrugated cardboard. At the same client leases for remanufacturing, in possible. Because of the nature of our We carefully select our waste partners, • Our logistic sites generate the largest time, we began to explore reuse of line with our priority to reuse equipment, wastewater generated is with a preference for companies that volume of waste—almost entirely wood pallets. We conducted a survey equipment in the spirit of circular often colored from the ink contained gained third-party certified non-hazardous, cardboard-based of pallet use throughout our business economy. The waste generated is in our print-engines, and we therefore environmental accreditation such as packaging and plastic shrink-wrap. and are using the information to mainly electronic, plastic and metal, capture it and send it to be treated ISO 14001. In 2020, we made significant progress source national vendors for reuse but also includes some wastewater by specialized contractors. The from cleaning parts. environmental impact of this use of Recyclability of C-series packaging • We responsibly dispose of parts water is not considered significant and machines that cannot be reused and located in a low water stress area. through dismantling them to the lowest component possible to Recycling ink cartridges facilitate the segregation and Pitney Bowes hardware sending Outer Foam appropriate treatment of different devices use proprietary ink cartridges. box types of waste. Where possible, we Once they have been used, most of Cardboard box pad work to recycle waste for use in other our clients dispose of these items 25-35% recycled content Plastic industries. Only when this option is with their other electronic waste in 1786g 29g not achievable will we treat the waste a responsible way. However, we through energy recovery processes. understand that some of our clients Inner We aim to send zero waste to landfill. prefer not to or are unable to dispose packaging Zip In 2020, we recovered 1,867 tons of of these items within their waste Pulp cardboard bags electronic waste, 132 tons of plastic stream, so we offer them the option 100% recycled content Plastic and 89 tons of various metals. of returning them to our local facilities 1474g 118g • While office use has been reduced in most countries, where the cartridges by the COVID-19 pandemic, our can be disposed of responsibly. offices traditionally generate only Recyclable Non-recyclable modest quantities of waste associated content: content: with use of paper, computers and associated consumables. We minimize 95.7% 4.3% its environmental impact through local recycling initiatives. President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 15

Environmental performance

Company performance

2015 2016 2017 2018 2019 2020*

Scope 1 (metric tons CO2e) 28,747 27,170 27,273 28,660 30,478 34,211

Scope 2 location-based (metric tons CO2e) 47,155 45,016 48,723 47,924 41,241 35,368

Absolute emissions: Scope 1 and 2 emissions (metric tons CO2e) 75,902 72,186 75,996 76,584 71,719 69,579

Scope 3 (partial)* 28,408 27,675 22,523 15,309 23,652 7,291

Total direct and indirect emissions of carbon dioxide MTCE 104,310 99,861 98,519 91,893 95,371 76,870 (scope 1, 2 and 3)

Total revenue (M$) 2,760 2,656 2,784 3,212 3,205 3,554

Intensity ratio of company efficiency: Scope 1 and 2 emissions per revenue 27.50 27.18 27.30 23.84 22.38 19.58 (MTCO2e/$M revenue)

* Scope 3 covered: business air travel, mileage reimbursement (US and Canada) and emissions from select waste generated (US)

Sites performance

2015 2016 2017 2018 2019 2020

Sites area (calendar normalized sqft) 5,045,003 5,648,527 5,919,046 7,249,251 6,802,827 8,006,252

Intensity ratio of site efficiency: 9.35 7.97 8.23 6.61 6.06 4.42 Scope 2 emissions per thousand sqft (MTCO2e / 000’s sqft) President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 16

Energy sourcing performance

2015 2016 2017 2018 2019 2020

Total consumption of purchased or acquired electricity (MWh) 106,920 104,018 115,600 116,295 102,341 90,583

Total bundled REC (MWh) 4,493

Total unbundled REC (MWh) 5,882

Percentage of renewable electricity sourced through REC * 11.5 percent

* Our method of purchasing and reporting RECs changed in 2020 to make a distinction between bundled and unbundled REC

Fleet performance

2015 2016 2017 2018 2019 2020

Scope 1 CO2 emissions from mobile sources – B2, diesel and gasoline 24,947 24,583 24,900 24,979 26,619 30,572 (MTCO2e)

Vehicle Fuel Usage – Total Diesel & Gasoline (gallons*) 2,434,294 2,414,260 2,419,031 2,447,232 2,603,767 2,980,880

Intensity ratios of fleet efficiency:

Miles Per Gallons (MPG*) fuel consumption of tractors 6.2 7.6

Miles Per Gallons (MPG*) fuel consumption of straight trucks 10 10.3

Miles Per Gallons (MPG*) fuel consumption of Van Diesel 14.5

Miles Per Gallons (MPG*) fuel consumption of Van Gas 9.8 9.8

Miles Per Gallons (MPG)* fuel consumption of personal vehicles 46.29

* US gallons and MPG President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 17

Waste recycled/prevented

2015 2016 2017 2018 2019 2020

Annual pounds (US only) 11,665,202 9,287,065 16,347,146 10,574,606 10,101,622 12,158,115

Waste intensity ratio: 4,227 3,497 5,872 3,292 3,152 3,421 Waste recycled/prevented per $M revenue

Annual MTCE avoided* 11,842 15,857 16,997 11,692 7,780 11,827

Waste intensity ratio: 3.31 4.65 4.79 3.31 2.42 3.28 Annual MTCE avoided/$M revenue

* Calculated based from US EPA WARM tool version applicable at the time

Product recycling

2015 2016 2017 2018 2019 2020

Cumulative pounds* (U.S. and Canada only) 53,709,016 57,874,935 63,273,678 68,377,428 72,730,444 76,643,728

* Total of equipment remanufactured, and electronic waste recycled President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 18

America’s Best Places to Work Our focus on We are a global company for LGBTQ Equality Corporate Responsibility Report safety resulted of more than 11,000 in a significant employees Our people decrease in the Total Recordable Incident Rate by We are a high-performance organization built on a long-standing culture of diversity and inclusion. Human Rights 6% and 22%, Campaign Foundation We are many people working together around 2021 respectively the world toward one common goal: To create sustainable value for our clients and stakeholders. America’s Best Employers America’s Best Employers Our people are the heart of our business They for Women for Diversity serve our clients, create value for our shareholders, Nearly deliver solutions to our markets, and help build % stronger communities. Through generations of 50 leadership and continuing changes in our business, of our U.S. we’ve sought to deliver our best to our stakeholders by creating a diverse and inclusive culture—one in workforce are which all employees have the opportunity to be people of color respected, have their voices heard, grow their skills Forbes Magazine Forbes Magazine and engage in meaningful work. We are proud of 2018, 2019, 2020 2019, 2020, 2021 our long history of strategic action and advocacy for diversity and inclusion, and we know that providing opportunity and equity for our diverse Employee Assistance workforce will help us create an even better future. Program

Commited to supplier diversity Free mental health counseling President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 19 President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 20

2020 was a year in which opportunity Diversity and inclusion The benefits of diversity and • More responsive to global clients perspectives to innovate and and equity for health care, justice, inclusion are evident in every aspect • More culturally fluent in the business solve problems employment and civic engagement of our business. They enhance our needs of diverse markets, clients and • More productive working across were in the national and global spotlight Diversity is our reality at Pitney Bowes. competitive advantage by decision makers borders, generations, cultures as well. We worked throughout the We celebrate the rich mix of countries, making us: • More attractive to the best talent and ideas. pandemic to support our employees’ cultures, ages, ethnicities, races, • More adept at using multiple physical health and safety, mental genders, gender expressions, gender wellness, and civic engagement, identities, sexualities and other utilizing a human-centric approach individual communication and lifestyle marked by flexibility, adaptability and differentiators found in our workforce. empathy. A dedicated cross-functional Through our unique experiences, team worked with business leaders to abilities and perspectives, we showcase create safe conditions for all, our humanity, establish our coordinating everything from PPE and individuality and enhance our socially distanced work set-up to business. These visible and invisible managing individual medical concerns layers of identity bring a richness to for on-site employees in our operational our team that helps drive performance, and presort facilities. innovation and success.

We also offered information online Inclusion is intentional. At Pitney Bowes, for all employees, including those we are intentionally inclusive because working from home. Our Office of we understand that true inclusion is Diversity, Inclusion and Engagement about creating a sense of belonging produced livestreamed forums on and a safe space for individuals to be topics such as empathy and teaming at fully and authentically who they are. a distance, defining boundaries in When individuals feel they belong, a virtual environment, caregiving, and they contribute at a higher level and career resilience. We adjusted absence take more ownership of the outcome. policies to accommodate quarantine Their increased engagement helps the issues; offered subsidies for backup entire team succeed. We consider childcare; conducted online exercise diversity and inclusion to be symbiotic: and stress-reduction programs; and Without a diverse workforce, not all created both a personalized “thank you” employees can feel included, and campaign for our on-site workers and without inclusion, we cannot sustain a an external social media campaign diverse workforce. encouraging employees to thank other essential workers elsewhere. President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 21

Our commitment to diversity and using training to deepen People of color prevent hiring regardless of race or for the historic Civil Rights Act in 1964, inclusion spans all our operations and understanding of what diversity and religion. In 1943, we created a program in support of what we know today as locations. We serve clients around the inclusion means in a global context. to actively integrate African Americans Title VII for Equal Opportunity world, and we have employees from We believe there is one race—the into our workforce, and the CEO Employment. This history is important around the world who speak more We are proud of the fact that in our human race. Yet because of systemic suggested using the demographics because it shows that at Pitney Bowes, than 30 languages. We believe annual Employee Engagement Survey racism, skin color can have of the neighborhoods in which we we understand that intentional diversity strongly that our ability to understand our scores on diversity and inclusion disproportionate impact on virtually operated as a goal for the composition and inclusion is a journey and not and respect cultural differences across are consistently among our highest, all aspects of life, especially for Black of our workforce. By the mid-1940s, a destination. geographies makes us more exceeding global high-performing or African American people. A African Americans had assumed a responsive to each other, helps us companies. We also realize that we commitment to racial equity is deep variety of roles within the company— That journey continues today. As of serve clients more effectively and can always do more, and we are in the DNA of Pitney Bowes. Our including our first office worker of color, 2021, people of color comprise 52 ultimately grows profitability. We offer continuously seeking to improve. company first demonstrated its an African American woman, in 1946. percent of our U.S. workforce and 21 training to help employees learn the commitment to racial equity and percent of our senior management. nuances of acting in alignment with opportunity back in the 1940s, when Our advocacy for providing People of color have key roles on our local cultures and business practices in CEO Walter Wheeler directed personnel opportunity for people of color led executive team and constitute 33 multiple regions. We also believe in to make sure that our policies did not our CEO to provide written testimony percent of our overall management

“Our remarkable talent works in a culture of excellence, with passion and a proven ability to innovate, to persevere and to succeed. Our focus on being diverse and inclusive makes this all the stronger. This has been true for a while. We didn’t strive to create a diverse team and board because it was trendy. We did it because we firmly believe that diversity makes us better and inclusion is essential to drive engagement and deliver value to all our stakeholders. We have a diverse workforce, leadership team and board and we know we can and must continue to do more.”

— Marc Lautenbach CEO and President, Pitney Bowes President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 22

team. We have had people of color on listened to the life experiences of At Pitney Bowes, we celebrate the our Board of Directors since the early those of color or their allies and contributions of people of color 1980s, with the most recent addition reflected on our individual and year-round when we highlight high- being Sheila Stamps, an African collective role in making our company achieving champions of our company American woman. We work steadily to and our communities places where all culture. We also use commemorative continue and build on this progress. can flourish. We actively sought input occasions such as Black History Month, from all our employees of color, Asian American and Pacific Islanders We are also committed to advancing especially our African American Heritage Month and Hispanic Heritage the inclusiveness of our culture through employees, through surveys and Month to spotlight and enhance courageous conversations and allyship. focus groups. We understand that understanding of the history, culture and Last year, starting with our CEO, Senior it requires a partnership to continue contributions of communities of color, Management Team and Board of moving forward and make and to underscore to those communities Directors, we held a series of sustainable progress. that we view them to be welcome and conversations in which employees valuable contributors to our company.

“Organization culture has reached a higher level of importance in light of the impact of COVID-19, along with economic, civil and governmental turmoil across the United States. PB’s values and commitment to corporate social responsibility initiatives have added important visibility and support. The steps we have taken and plan to take in the future will have a enduring impact on how employees, consumers and communities view us. PB has stepped up to the call for action due to the many challenges we have faced in the past year.”

— Stacy Alexander General Manager Arlington, Pitney Bowes Presort Services- DF2 President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 23

We offer customized Inclusive are respected, valued and have the Leadership training to assist all levels opportunity to thrive. of managers in building stronger teams through understanding, embracing We are engaged with national and leveraging differences. The organizations such as The Civic training incorporates real-life and Alliance, a non-partisan organization PB-specific examples, along with to promote employees’ involvement in best practices, tips, videos and other civic life, and The Business Roundtable resources. The goal is for leaders to (BRT), an organization of CEOs, where be aware, open, and proactive in we engage in the activities of the creating an inclusive and safe Business & Education and Racial environment in which all employees Equity & Justice Committees as well as

“Pitney Bowes is a place that not only talks about diversity and inclusion, but actually demonstrates it as well. I feel it in every conversation. Everybody is being valued. People pause and listen or ask that clarifying question. It’s both the diversity and the inclusiveness that I have felt that makes me incredibly proud to have joined—be a part of—Pitney Bowes.”

— Ana Chadwick Executive Vice President and Chief Financial Officer, Pitney Bowes President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 24

their Chief Diversity Officers Working Gender, gender identity, We established the Pitney Bowes Group to support opportunity and Women’s Inclusion Network (PBWIN) “Embracing diversity and inclusion is equity for employees and gender expression, and on the belief that when women win, communities. Read the Pitney Bowes sexual orientation the company wins. The network is not only the right thing to do for our diversity, equity and inclusion profile designed to create opportunities for teams and communities, but it also on the BRT site here. conversation, learning, professional best practices and role modelling of Gender is one of the aspects of women’s growth, development and creates a distinct competitive business We partner with regional and national identity that contribute to one’s sense contributions to the company’s advantage. Harnessing a variety of organizations such as the National of self and life experiences. Urban League, NAACP, DiversityJobs success. Participation is open to and INROADS to support the diversity employees of all genders who different perspectives leads to faster Pitney Bowes Women’s Inclusion of our talent pipeline and the want to grow their awareness and Network (PBWIN) problem solving, better decision making development and advancement of understanding, enhance collaboration Throughout the year, we celebrate our professionals of color. and support the professional and a greater level of innovation in both women and their accomplishments in advancement of women. We believe serving clients, creating value and technology and business processes. it is important for all to be engaged in innovating in our markets. We’ve seen the conversation and work of equity. the power of women at work in our Creating a culture of inclusion builds business. Women leaders have led PBWIN offers global webinars and various Pitney Bowes businesses for an engaged employee population, helps discussions on topics such as remote more than 30 years. retention rates and improves the bottom working best practices, intelligent risk line through better financial results and a better reputation. People want to do business with companies who value diversity. Diversity and inclusion will remain front and center at Pitney Bowes as we embark on our second century.”

— Christopher Johnson Senior Vice President and President, Pitney Bowes Financial Services

President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 25

taking, establishing healthy boundaries promote other forms of inclusion, and Pitney Bowes Caregiver Assurance forum to leverage practical Gender Identity, Gender Expression and leadership development. the organization’s prominence within Network (PBCAN) information, education and support for and Sexual Orientation Additional site-specific offerings such the company helps create an overall This year, in response to the particular caregivers at the company. It seeks to Pitney Bowes strives to create an as book clubs, lunch and learns, and tone of inclusiveness. challenges of the pandemic, PBWIN create a place for employees to share environment where each person is mentoring are tailored to business, created a second network, the Pitney common experiences, joys and able to be themselves regardless of function or geographic region. PBWIN Bowes Caregiver Assurance Network challenges of caring for others while gender, gender identity, gender events also serve as a vehicle to (PBCAN). PBCAN provides a voice and navigating the professional world. expression or sexuality. PBCAN’s evolving design includes: LGBTQ+ • Integrating ongoing opportunities to Our LGBTQ+ Advisory Council is aimed “From the day I walked into Pitney Bowes 23 years ago to today, I share knowledge and skills to support at providing insights and advocacy on have always felt supported and empowered by my managers and an integrated work and family life ways to continue fostering inclusion of • Providing a forum for working our LGBTQ+-identified and -allied my colleagues. Our culture is built on the strength of our diversity, caregivers to empower each other teammates at Pitney Bowes. The where we support women in our workplace and help them and while seeking advice Council has been instrumental in • Offering tips and tricks that can help guiding everything from the Pitney Bowes succeed. support the caregiving community company’s development of workplace • Educating employees on the full protections and enriching inclusive This past year throughout the pandemic, our family-friendly culture array of company wellness resources benefits to growing events like Pride was evident and more critical than ever. Whether we were schooling and benefits Month and increasing partnerships with LGBTQ+-owned businesses. our children at home, helping each other through isolation from family and friends, or filling in for others who were dealing with sick family members, we continued to provide unwavering support to each other, our clients and our company.

As co-chair of our Pitney Bowes Women’s Inclusion Network, I’m proud to have continued the focus on the development and advancement of women who are a part of the Pitney Bowes family, especially during such a challenging time.”

— Marsha Anastasia Vice President, Deputy General Counsel – The Americas; Co-Chair, PBWIN, Pitney Bowes President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 26

Our June 2019 inaugural Pride In 2020, the Council’s work led to the philanthropic outreach to the Generation mix of generational talents and Celebration was a breakthrough in terms recognition of Pitney Bowes as a Best community, added inclusive language experiences enhances our market of visibility and support for the Place to Work for LGBTQ+ people in to company policies and added ways responsiveness and our ability to community. Then, in 2020, following the the Human Rights Campaign’s for LGBTQ+ people to identify solve problems and take advantage death of George Floyd, Pitney Bowes Corporate Equality Index, with a score themselves and be welcomed. We believe in an all-generation of opportunities. recognized Pride Month to emphasize of 100 percent. While this achievement workforce at Pitney Bowes, which the intersection of the quest for social was years in the making, the most includes creating an environment in At one end of the spectrum are and racial justice, gender identity, gender recent work included introducing new which people can grow and thrive at employees who are just starting their expression and sexual orientation and manager training that highlights bias all stages of their careers. We seek to careers. We regularly welcome diverse the importance of allyship. As with and uses LGBTQ+ language, and the provide training, opportunity and groups of undergraduate and graduate PBWIN, we recognize that the value of removal of restrictive language for experiences throughout our students from universities all over the our inclusion events go beyond the initial transition-related care in health care employees’ careers, so all can make world to internships at Pitney Bowes group for whom they were designed. plans. Additionally, we increased our meaningful contributions and develop locations in the United States and to their full potential. We believe the United Kingdom. Last year, we

“Pitney Bowes is a leader in Diversity & Inclusion (D&I). We have created a place for the LGBTQ+ community to participate outside of the closet. The greatest and most innovative possibilities form when the best and brightest have a space to be all they were meant to be, as they were meant to be. This community is talented, relevant and an essential part of humanity.”

— Rustin Tonn Senior Talent Manager, Human Resources, eCommerce Chair, LGBTQ+ Advisory Council, Pitney Bowes President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 27

transitioned to a virtual platform to We also have programs for those who than year of development, counseling, facilitate continued access and are moving toward the middle of their mentoring and action learning projects connections for our interns. A key careers. Our goal is to leverage their to enhance their leadership skills. partner over the years in our effort to insights and perspectives to fuel identify and develop these interns is innovation, meet emerging client The six-month Sprint Development INROADS Inc., whose mission is to find needs, and deliver client experiences Program also helps to accelerate the talented young people of color in that are relevant in our rapidly development and visibility of high- economically underserved areas and evolving global markets. potential talent. Selected employees prepare them for corporate and participate in executive webinars, community leadership. Throughout The Early in Career (EiC) program is a an assessment, a targeted learning our more than 30-year partnership, comprehensive career development curriculum, and a self-paced action we have welcomed INROADS interns experience that helps prepare the learning project. and empowered them to become next generation of Pitney Bowes valued employees across a range management. Employees with up to The Presort Rising Stars Development of disciplines. 10 years of experience are nominated Program focuses on targeted, for participation and go through more personalized development of Presort

“Adversity not only reveals a company’s character but its core values as well. It has been a privilege to work at Pitney Bowes during this time as it has revealed its strong foundations of corporate citizenship. Even in these times, we have risen to the occasion by creating the flexibility needed for all of our talented and diverse population to remain employed and stay engaged. Our leadership team understands its responsibility to be a force for good and to create positive impact in the communities we serve.”

— Shemin Nurmohamed Chief Operating Officer, Sending Technologies, Pitney Bowes President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 28

talent. Participants are selected based enhance decision making. We also commitment and collaboration in network. Our Careers at PB site offers Supplier Diversity on performance, passion for self- provide access to leadership pursuit of common goals. We value a military skills translator to help In keeping with our enterprise-wide development and desire for development programs through these same qualities at Pitney Bowes. veterans identify opportunities at commitment to diversity and inclusion, career growth. ExecOnline, which offers business We sponsor a number of events Pitney Bowes. We also partner with we are committed to growing our certifications from various universities. recognizing veterans and veteran veteran support organizations such business using diverse suppliers. We For senior management, we offer a business owners, not only to show our as RecruitMilitary, and we celebrate believe diverse businesses enhance Business Training Systems simulation support for veterans but also to source veterans internally with a video Hall of our global supply base, providing that uses real-time situations to Veterans talent for our workforce and veteran- Honor highlighting their contributions Military service requires purpose, innovative strategies and solutions owned businesses for our supplier to the Pitney Bowes team. while meeting or exceeding expectations in the areas of cost, People with disabilities quality and delivery. We recognize the value of having “Despite the fact that 2020 was one of the most disruptive years employees with different abilities More information on our supplier in our collective history, Pitney Bowes once again acted as a moral within our workforce and offer diversity programs and policies, here. numerous supporting programs. One guide for other organizations to follow. Complex issues such as example is our collaboration with the Awards and recognition gender and racial identity and inclusion, a global pandemic, Virginia Department for Aging and Pitney Bowes’ advocacy and Rehabilitative Services to attract and political and economic turmoil, have played out in ways few of commitment to diversity and inclusion develop new employees in the have been externally recognized with us could have imagined just a year ago. Pitney Bowes welcomes Richmond, Virginia, area. Another numerous awards throughout our example of our partnership is with history, starting back in 1950 with an the challenging discussions, provides focused investment in our Independent Living Resource Center award from the National Urban League inclusion efforts and programs, and provided care giver support in Jacksonville, Florida, through its Job for Equal Opportunity Employment. Shadowing Program. This year, Pitney More recent recognition has included and stability in the midst of a pandemic. We celebrate our Bowes Presort Services partnered with the following: humanity every day and I have never been more proud to be a The ARC in Jacksonville, Florida to invite the community to shop at more • Catalyst Award for the Advancement part of this organization. We don’t just say “we do the right thing, than 150 local businesses offering of Women (1994) the right way”, we do it and we are conscious that it’s not always employment opportunities for • Fortune Magazine’s Best Companies for individuals with autism, Down Syndrome Minorities (6 times starting in 1998) the easy thing.” and other intellectual and developmental • Hispanic Magazine’s Top 100 differences. We also celebrate National Companies for Hispanics (7 times — Sean Kane Disability Employment Awareness Month starting in 1999) Director, Strategic Shipping and Locker Sales, with feature stories about individuals Pitney Bowes • Black Enterprise Magazine’s with disabilities who are an important Best Companies for Diversity part of our team. (7 times in the 2000s) and President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 29

• Diversity Inc’s Top Companies for • India’s Best Companies to Work For Committee, and Chief Diversity Officers organizations such as Women’s Recruitment Diversity (5 times starting in 2001, (Great Places to Work Institute, Working Group. View the BRT Pitney Business Enterprise National Council including #1 in 2004)Human Rights recognized nine times, most recently Bowes Diversity, Equity and Inclusion (WBENC) and Grace Hopper Campaign, 100 percent Corporate for 2020) profile here. Celebration of Women to support the We seek to help the company grow by Equality Index (2021)Bloomberg • Excellence in Change Management professional development and acquiring and developing top talent. Gender Equality Index (2020, 2019, Award (Association for Talent Catalyst advancement of women. To do this, we combine a strong focus 2018)America’s Best Employers for Development 2016) Catalyst is a global nonprofit with a on internal mobility with a strategic Diversity (Forbes Magazine 2021, mission to accelerate progress for DiversityJobs approach to the recruitment of 2020, 2019)America’s Best Employers women through workplace inclusion. DiversityJobs is a network of job external talent. We seek to find and for Women (Forbes Magazine 2020, Pitney Bowes was one of the first boards, job sites that engage diverse secure outstanding talent by 2019, 2018) companies to join the initiative, which candidates including African diversifying our candidate slates and • Honored at Women’s Forum of New brings together more than 70 high- Americans, Asian Americans, Hispanics, providing a robust, streamlined York Breakfast of Corporate Champions profile CEOs and industry leaders women, veterans, people with candidate experience. 2019 and 2021 committed to diversity, inclusion and disabilities, members of the LGBTQ+ Partners in Diversity gender equity in the workplace. Every community and other minority groups. While 2020 was challenging, it also India and Inclusion Pitney Bowes CEO since the 1990s has Pitney Bowes has partnered with presented opportunities to shift our • Top5 Companies In been a member of the Catalyst Board DiversityJobs since 2019. approach not only to safeguard the DivHERsity (divHERsity of Directors; current CEO Marc health and safety of our employees, awards, JobsforHer 2021) We believe the value of our own Lautenbach joined the Board in 2014. PowerToFly candidates, clients and communities, • Top5 DivHERsity Champions – work in diversity and inclusion is In 2017, he joined Catalyst Women on PowerToFly is a network of job boards but also to drive new efficiencies in Ruchi Bhalla (divHERsity awards, compounded by partnership with Board, an initiative that promotes the that reaches into communities of our process while continuing to JobsforHer 2021) other organizations with appointment of women to corporate women, trans, non-binary and gender prioritize diversity. Throughout the • India’s Top 20 IT Companies to complementary missions, including boards, and Catalyst CEO Champions non-conforming people. We use their year we worked in close partnership Work For (Great Place to Work the following: For Change. platform to post jobs, provide an with our business and human resource Institute 2020) employer branding profile and hold • Best Business Continuity Practices Business Roundtable Our gender equity efforts have also events. Pitney Bowes has partnered Award (Zinnov 2020) The Business Roundtable (BRT) is an repeatedly been recognized by U.S. with PowerToFly since 2018. • Top20 Most Innovative association of chief executive officers organizations, including the Women’s Practice – Women Returnee of America’s leading companies Business Enterprise National Council’s RecruitMilitary Program (divHERsity awards, working to promote a thriving U.S. “America’s Top Corporations for RecruitMilitary provides access to more JobsforHer 2019) economy and expanded opportunity Women’s Business,” DiversityInc’s than a million military candidates with • Top20 Most Innovative Practice – for all Americans through sound public “Top 50 Companies for Diversity,” recruiting, job fairs, job posting, and Women Leadership Development policy. Pitney Bowes CEO Marc The Catalyst Award for Innovations employer branding. The site and its (divHERsity awards, JobsforHer 2019) Lautenbach is an active member of the for Women in the Workplace, “Best services are free for veterans and their • Top20 DivHERsity Champions – BRT. Our participation includes working Companies for Working Women” and spouses. We began partnering with Ruchi Bhalla (divHERsity awards, on its Education & Workforce “Top 25 Public Companies for RecruitMilitary in 2020. JobsforHer 2019) Committee, Racial Equity & Justice Executive Women.” We partner with President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 30

Engagement We identify high-engaging managers Accountability” between the company, and their best practices to help the individual employee and their support a high-engaging culture manager. We support this approach An engaged workforce is more through resources such as feature both from within our Human Resources productive, empowered and invested stories, tips and videos based on the organization and through partnerships in the company’s success. Engagement insights gleaned from the survey with third parties such as NIIT. starts with seeking the employee voice results. Our research shows that and then acting on what we hear. Our opportunities to grow and develop are Our approach has allowed us to be listening strategy to gather employee important to employee engagement proactive and nimble in response to colleagues to understand the external talent pipelines input includes employee focus groups, and high performance. We provide business challenges. Where feasible, factors that were impacting our • Revamping our Careers site to ensure Pulse surveys on specific topics resources and programs for employees we integrate evidence-informed business and likely to continue to mobile accessibility, develop tailored throughout the year, as well as an to advance their skills and achieve decision-making in the areas of Sales, do so. We then took numerous steps landing pages, add a military annual multi-language global career goals through a combination of Services, Client Operations, Product including the following: translator, and incorporate candidate- employee survey. The survey covers professional development initiatives, Launch Enablement and Leadership driven content many aspects of the employee training, experiential learning and Development with targeted learning Health and Safety • Revising the Pitney Bowes job experience, with a special focus on inclusion networks. outcomes to justify the investment. • Incorporating applicable COVID-19 application to make it more efficient areas we regard as strategic enablers We deliver our programs in multiple health screening questions for candidates of long-term business value, including formats, with increasing emphasis on throughout the recruitment process • Augmenting our team to support client focus, teamwork, innovation, virtual/mobile offerings available to and on the Pitney Bowes Careers site critical hiring needs manager effectiveness, engagement, large numbers of employees. We are • Adjusting summer internships to and diversity and inclusion. We also partnering globally across the virtual, and shifting all on-campus Diversity benchmark our results against an entire HR organization to create a initiatives to virtual including campus • Recruiting technicians through external database of high-performing unified “talent management workshops and data challenges partnerships with vocational and organizations. Throughout our multi- ecosystem” as we transition to the • Adding social content reflecting technical schools in locations where year transformation, we have seen an Workday Human Capital Management the high priority we place on health Pitney Bowes has warehouse facilities increase in overall employee (HCM) platform in 2021. and wellness • Participating in Allyship organization engagement scores. In 2020 our • Hosting an all-virtual Pitney Bowes speaking engagements and events scores increased year-over-year Development We believe it’s important for employees Career empowerment month with • Partnering with organizations reaching in every category. For the sixth to have opportunities to use the skills opportunities for employees to diverse pools of talent and assisting consecutive year our participation rate they develop. We continue to interact on topics related to career veterans and military in transition was equivalent to high-performing, We focus on hiring talented people, promote our internal web resources development, mental and physical • Developing tailored, localized and in certain other categories we tapping into current employees’ to help employees pursue such wellness and virtual networking marketing campaigns aimed at exceeded that benchmark. We are potential and designing impactful opportunities. diverse audiences particularly proud of our scores in solutions that build upon their existing Efficiency • Investing in Talent Advisor training diversity and inclusion, which are skills and help them develop further. In 2019, we further embedded our • Incorporating technology to and certification to help cast the consistently our highest above global We see employee development as Enabling High Performance strategy more effectively source diverse widest net possible for talent high-performing companies. a partnership, a “Triangle of and integrated our quarterly feedback President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 31

check-in process into our Learning development. Participants gain skills Leadership Essentials for Managers four enterprise-wide High Potential sponsors. The sixth cohort of program Management System platform. We in areas such as how to increase This enterprise-wide program is programs in addition to specific participants began in 2020 and will supported these changes with training teamwork, communicating with designed for newly minted people leadership initiatives for individual graduate this year before being for managers to help them have respect, influencing without managers or for managers who would business units: deployed across the organization. effective feedback conversations. We authority, resolving conflict, like a refresher on best practices. It is also launched “Craft a Better Future improving engagement and also open to managers who have not SPRINT is a six-month development BTS (Business Training Systems) is a Through Coaching,” a global coaching proactive retention tactics. completed a leadership development program for individuals at the non- 2½-day business simulation exercise program for all people managers. program since acquiring their position. exempt and entry-level exempt levels that educates our High Potential Senior Leadership Essentials for We offer it both as a standalone of the organization. Launched in the Managers and Directors on business Over the last several years, we have Supervisors program and as a prerequisite to Sending Technology Solutions acumen and the importance of developed and implemented a This standalone Presort program role-specific leadership programs. business unit in 2017, SPRINT is decision-making in business. This comprehensive offering of leadership serves newly hired or promoted designed to educate employees on in-person training puts leaders into development programs. While we supervisors of hourly direct reports. Site Leader Network topics such businesslike situations in which they continue to pivot to a more virtual The training helps participants to (Lead Locally, Engage Globally) as development planning and the have to make real-time decisions and delivery approach, the following assess their own ability to think, act, Building a sense of community, skills and capabilities required for then witness the long-term effects of remain a core part of our offering: and influence through personality collaboration and vitality at our frontline managers, while providing those decisions. assessment; engage in productive work sites is a critical component of interactive access to leaders at multiple Team Lead Essentials discussions with direct reports, peers sustaining our culture and values. levels of the organization. In 2018, we ExecOnline is our newest executive- This standalone program for Presort and leaders; develop personal action Going into its third year, this program extended SPRINT to all Pitney Bowes level leadership offering. Launched in is designed for hourly employees plans to strengthen their people skills; identifies senior leaders to serve as business units, and we are offering it 2019, this third-party offering allows exhibiting supervisory potential. The and practice goal setting, coaching and site leaders in facilities with 50 or again in 2021. Director-level-and-above executives to program is designed to help reduce time management. more employees. These leaders take appropriate business certification turnover by providing focused skill engage teams to sponsor initiatives The Early in Career (EiC) program is courses from some of the most in their communities, develop site- a 13-month global offering designed prestigious universities. wide communication strategies, and to accelerate the professional and gain a deeper understanding of the personal growth of employees with up talent at their sites. We support these to ten years of professional experience leaders with monthly updates on who have demonstrated executive corporate initiatives as well as site- potential, as identified through our specific information. Strategic Talent Review process. Participants are mentored by senior High Potential programs executives, receive group coaching We believe strongly in identifying and attend professional development and investing in high-potential talent seminars. As a capstone, they are to help accelerate business results assigned to work on visible business and ensure a strong pipeline at all challenges and opportunities levels of the organization. We have developed by our senior executive President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 32

Health and wellness Staying safe during the washing and proper mask and PPE locations for COVID-19 testing, which support groups to talk through some COVID-19 pandemic usage, health screening processes was provided at no cost under all of the issues employees were facing. In response to the COVID-19 and COVID safety audits. We also Pitney Bowes medical plans. They also Providing a healthy work environment pandemic, we provided virtual formed a team to consider safety helped employees access telemedicine To inspire employees and their families has long been an important part of resources to help employees stay issues associated with a return to resources and primary care physicians. to keep active and stay connected, we our culture at Pitney Bowes. In healthy at home as well as in the field office-based work. Using our clinic agreements, our launched our first virtual 5K event. Our maintaining our commitment, we offer or in facilities where they were nurses worked to procure personal annual One-in-a-Million Day walk event comprehensive benefit and wellness essential workers. We developed an Below are some of the protection equipment (PPE) for our and Get Moving fitness program programs to our employees worldwide. online Coronavirus Resource Center to communications and COVID safety essential employees. offered a new virtual opportunity to direct employees and their families protocols we developed and used in unite employees around the world to Supporting physical, emotional, and to benefit and supplier updates as new our operating centers. Additional assistance has ranged from achieve 100 million steps. financial well-being information became available providing tips for the transition to Our Project: Living website serves as throughout the early phases of For employees in the U.S. diagnosed working at home, to programs on the gateway to resources and the pandemic. with or directly exposed to COVID-19, balancing work and life, to virtual programs to help employees and their we provided up to 14 days’ pay to ergonomic assessments for newly families at work and at home. We formed a cross-functional team to minimize financial hardship. Nurses remote employees, to benefits for Additional free programs and benefit guide our approach. Our response plan contacted affected employees to those needing child- and elder-care offerings are available in more than 70 included communications, training and check on their progress to ensure resources. We offered daily live virtual locations with a focus on: risk assessment for safe distancing, clearance before returning to work. fitness classes, weekly guided cleaning protocols, guidance on hand They assisted employees in finding meditation sessions, and weekly • Nutrition, fitness and weight management • Resiliency, stress and mental health • Financial planning and savings • Preventive care and cancer screenings • Flu and other recommended vaccinations • Travel medicine consultations • Ergonomic assessments and back Making health care easily accessible pain prevention In addition to providing high-quality • Smoking cessation affordable care to 10,000 U.S. employees, we structure our benefit offerings to make access to care as convenient as possible. Having telehealth services at the forefront of our offerings in recent years has President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 33

greatly facilitated adapting to the Promoting and educating on Helping families balance work and how to best support their employees Safety quickly changing world of COVID-19. financial well-being home life when they or their loved ones are Pitney Bowes medical staff is offering Financial well-being has always been In 2020, Pitney Bowes introduced a diagnosed with cancer. virtual visits, and employees and family an integral part of the Pitney Bowes Paid Parental Leave benefit which We consider the safety of our members have 24-hour access to a wellness philosophy, and we provides six weeks of paid leave to Innovating the future of health care employees to be the responsibility of network of board certified physicians provide programs and resources mothers and fathers to care for and We continue to focus on innovative each of our site managers working and providers through other telehealth to help employees achieve their bond with a newborn or newly ways to control health care costs while closely with our central EHS team. The services. financial goals. In recognition of adopted child. For mothers who designing offerings to improve EHS team has primary responsibility for this work, our 401(k) program was give birth, the six-week leave is in outcomes and ensure a personalized, identifying, mitigating, and managing Our flu shot program expanded by designated 2020 Best in Class by addition to the standard maternity efficient experience for our employees safety risks within our operations by administering flu shots at select PLANSPONSOR magazine. leave offered by Pitney Bowes under and their families. Our partnership with providing training, communications, facilities, while ensuring adherence to the Short-Term Disability Policy. In the Health Transformation Alliance auditing, and compliance assistance. CDC-recommended COVID-19 In the U.S., we provide programs and partnership with our benefit suppliers, (HTA) helps us address employee This specialized team of experts then guidelines. In partnership with CVS, we apps that enable employees to receive we also introduced programs to health care issues in the United States. works in close partnership with local also provided employees with expert guidance on managing help families meet caregiver demands We also partner with CVS Health to site management and front-line vouchers to obtain free flu shots. finances, creating a budget, and saving amid the added stress of having offer cost-effective prescription drug employees to find ways to eliminate for the future. As a result of the CARES everyone at home during the coverage, and in 2020 we partnered injuries, reduce related costs, and Guiding people along their Act, we provided 401(k) benefit plan pandemic. We also expanded learning with Archimedes to administer identify opportunities for improvement. wellness journey updates and allowed plan amendments and tutoring resources to help those specialty drugs for those with ongoing Our programs are designed to to alleviate the financial burden of needing academic support for school- or complex conditions such as multiple We regularly evaluate site safety motivate employees to make positive the pandemic. aged children. sclerosis, hemophilia or rheumatoid performance, share successes and lifestyle choices. Our wellness team arthritis. We also offer a free tool, Rx create projects to engage employees in consists of registered dietitian Fostering a culture of mental Supporting the fight against cancer Savings Solutions, to help employees safety improvements. We also report nutritionists, certified health coaches health awareness Cancer screening and prevention are find best-value alternatives to their monthly on key safety metrics to local and an exercise physiologist. We also Mental health care is as important as at the forefront of our education and prescribed medications. And for those site management and senior leadership. have a worldwide network of Pitney caring for our physical health. Our awareness strategy. We provide affected by complex and rare cancers, Our monthly webinar for local safety Bowes Wellness Champions who Employee Assistance Program, now resources via our website and through we provide extra support through coordinators and site leadership volunteer to coordinate wellness available in 20 countries, offers informational seminars. In partnership AccessHope, a world-renowned cancer provides an opportunity to train on key events. Through our offerings, employees and their families access to with the Johns Hopkins Work Stride: research and treatment center. topics, raise awareness on recent employees have access to onsite and free mental health counseling and Managing Cancer at Work program, incidents, and share ideas and safety virtual activities as well as telephone related resources. In recognition of employees have access to a dedicated best practices. Safety compliance is also services in areas such as nutrition World Mental Health Day in October, oncology nurse navigator who one area of focus for the company’s counseling, health coaching, fitness we held daily themed sessions led by provides personalized guidance to Ethics and Compliance Committee, classes and team-based programs. industry experts, guest speakers and those affected by cancer, either whose business unit-focused meetings our own wellness team on a variety of directly or as a caregiver or manager. highlight emerging issues and topics related to mental, physical and This program also educates Pitney opportunities for improvement. even financial health. Bowes managers and supervisors on President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 34

Safety performance our safety and health management opportunities for improvement. Lost and restricted In 2020, our global rate of recordable systems. Additional updates occur as Examples include: 2017 2018 2019 2020 injuries improved from the prior year. needed in conjunction with our Our worldwide Total Recordable accident investigation, near-miss Powered Industrial Vehicle Lost time cases 86 96 127 144 Incident Rate (TRIR) was down by 6 reporting and facility audit programs (PIV) Safety percent, while our Restricted Workday when we identify a new or emerging In 2020, we continued our efforts to Lost workday case rate 0.47 0.67 .77 .96 risk. We also publish monthly training, reduce the number of PIV-related Restricted cases 221 225 251 180 Case Rate was down by 22 percent. communications and huddle topics on incidents. We review all PIV accidents These injury reductions spanned all key safety practices and messages, as within 24 hours and share lessons Restricted workday case rate 1.22 1.42 1.58 1.23 our lines of business thanks to focused well as Safety Alerts and Lessons learned across our network of facilities. efforts throughout our operations. Learned on specific issues and We now have standardized PIV training Nature of injury – all reported claims 2020

Incident only Our metrics are calculated based on Total Recordables Inflammation 13 200,000 hours worked and include 19 our full-time employees as well as 2017 2018 2019 2020 Foreign body (eye) contingent labor in our operating Multiple physical 11 Total Recordable cases 352 379 409 375 injusy only Contrustion centers. Leading indicators are an (Bruise, skin surface) important part of our overall EHS 22 Total Recordable Inc. rate 1.94 2.39 2.68 2.52 Unclassified/ 182 performance assessment, and we Insucient data track indicators such as safety 29 committee meetings, employee training Year-Over-Year Total Recordable Incident Rate - Total PBI and facility inspections. Sprain 3.0 2.68 38 Risk Reduction 2.52 2.39 Risk reduction is at the heart of how we manage our operations. Each site 2.0 All other commits to identifying and taking (specific) actions to reduce or eliminate risk. One 1.60 injuries, NOC tool we have developed and utilized is 39 the use of Hazard Risk Assessments (HRAs) for all key processes. These 1.0 No physical injury identify the engineering and 45 administrative controls (such as updates to training), as well as any Strain required PPE to mitigate the risk. HRAs 164 are updated and evaluated on a 0.0 Laceration regular basis to continually improve 2017 2018 2019 2020 70 President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 35

Cause of Injury - Top 10 OSHA Recordable Injuries 2020 Struck/Injured by object being lifted or handled Struck/Injured by, falling or flying object 12 11 Fall on the same level 29 Struck or injury by, not otherwise categorized 11 Fall, slip or trip Strike against/step 16 on stationary object 10

Strain or injury 22

and more informal site visits to advise, planned video walkthrough and review Repetitive motion review safety issues or questions, and of operations. The EHS team was able to Lifting 30 discuss potential improvements. We also “view” the sites’ key areas in real time, 76 use our site visits and audits as instantly identifying areas for Pushing or pulling opportunities for coaching and improvement or compliance concerns. 22 collaboration. We identify any regulatory We anticipate that even as travel returns, across the operating units, and we Operations team members formed and or EHS management system these virtual audit tools will enable the conducted new training with all PIV led a continuous improvement (Six deficiencies, enter corrective actions team to visit more sites each year, and operators in our Global Ecommerce Sigma) team to help minimize the into a tracking system, and monitor the provide more real-time feedback in operations. The business worked an number of PIV-related incidents. The situation until full closure. In scheduling addition to in-person site visits and audits. additional 3.6 million hours in 2020 as team reviewed accident data and each year’s roster of audits and site visits, compared to 2019. We experienced a developed improvement plans that we prioritize based on factors such as slight increase in PIV accidents per included standard color-coded floor recent injuries, severity of injuries, timing 200,000 work hours, from 1.20 in 2019 markings and Standard Operating and findings of prior audits, new to 1.26 in 2020. We report on PIV Procedures to ensure consistency across processes or equipment, expansions or accident metrics monthly to senior our PB Global Logistics operations. construction, and experience of business leaders to further engage personnel. In light of travel restrictions those leaders as partners in mitigating Physical and Virtual Safety Audits imposed in 2020, the EHS team implemented a new “virtual audit” these risks. We regularly review the safety of our process. These audits included a pre- operations through both formal audits President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 36

Corporate Responsibility Report NaVOBA Supplier Our clients Diversity Advisory Board and suppliers 2020 Best Corporations Supplier for Veteran’s Business Code of Conduct Enterprises Pitney Bowes entered its second century celebrating our strong tradition of dedication to our clients and our continuing commitment to deliver Pitney Bowes has been for our clients in the ways they need in everything recognized by J.D. Power from product design to manufacturing, sales, 2020 support, and external partnerships. As 2020 2020 unfolded, they needed us to be fast, flexible, illumi Design & responsive and reliable—and we were. Outstanding Innovation Awards Innovator for providing “An Outstanding finalist for award Customer Service Experience” for its Technology Service Cultural Transformation & Support Program.

WBENC: 2020 WeTHRIVE Sponsor and J.D. Power 2021 Certified Technology Service & Support Program, developed in conjunction with TSIA. Based on contributor successful completion of an audit and exceeding a customer satisfaction benchmark for Technology Service and Support operations. For more information, visit jdpower.com or tsia.com. President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 37

A better client allow us to develop products, solutions diagnose and enable a more tailored pandemic progressed. requiring that working conditions and experiences that are ready for response to customer issues. As a • The ACE (Achievement in Customer in our supply chain be safe, that experience global expansion. Our globalization result, time previously required for Excellence) Awards recognize workers are treated with respect team assists our businesses in planning manual feedback collection can now outstanding achievement in customer and dignity, and that manufacturing the internationalization of our be devoted to larger concerns of and employee experience. Pitney processes are environmentally and Over the years, we have evolved from offerings. Our translation management issue identification and support. By Bowes won in five categories: Digital socially responsible. having a small team focused on client capabilities allow teams to localize all combining insights from multiple data Success, Voice of the Customer, B2B, experience to a company-wide culture content needed to support both new sources in a single dashboard, we’ve Business Impact and Innovation. To ensure that suppliers support this that is client-focused. Our Client and existing clients, from web content reduced call center costs while commitment, we provide them with a Experience Council now encompasses to technical and account support achieving the best Net Promoter Supplier Code of Conduct Supplier Code of Conduct. We expect all business units and key functions to materials, policies, marketing Scores in company history. The quality of our suppliers and our our suppliers to apply the code’s ensure we have the right capabilities campaigns, billing and statements. relationships with them is critical to our standards to their own extended to deliver and improve our value Awards success in serving clients effectively. To sources of supply engaged in the to all our clients. Cross-channel Driving Innovation in the B2B • 2020 Design & Innovation Awards meet our commitment to the highest production of goods and services for strategy, Voice-of-Client insights, Client Experience Finalist for Cultural Transformation standards of product and service Pitney Bowes. See our Supplier Code Data Analytics and Reporting, and Measuring client experience in the in recognition of the cultural impact quality, we impose comparable of Conduct here. employee enablement are all part B2B space can be challenging. We of the Pitney Bowes Client-Centered standards on our suppliers, including of the Council’s charter, enabling it have addressed this challenge with Innovation Program. to provide oversight, guidance and a multi-country client experience • 2020 illumi Outstanding Innovator training across the company. intelligence program that covers all Award. The illumi Awards recognize customer touchpoints, spans multiple brands that have achieved We have also established a Client- cultures and addresses a multitude extraordinary success using human Centered Innovation Program to of measurement issues. Using the insights to deliver world-class client enhance employees’ ability to solve program has improved Net Promoter experiences. The award honored problems from a client perspective Scores by making them more readily Pitney Bowes for achieving a 133 and get to results faster. This three- available for executive review, percent increase in client renewal month, hands-on development analyzing them alongside other rates through improvements derived program is now open to individuals core business metrics, and bringing from user-tested client insights. and teams across the organization. To customer experience issues to the • J.D. Power Award for Outstanding date, more than 150 employees have forefront of the business so we can Customer Service in Technical taken part, gaining skills and empathy act on them quickly and effectively. Support. The award honored PB to break down internal barriers and Global Services and Support after a create great client experiences that The program has also improved access J.D. Power survey of 500 of our were previously unachievable. and response to a wealth of open-text clients. The survey, launched before customer feedback. By implementing the outbreak of COVID-19, found that We apply our client-centered approach text analytics, we can now analyze client satisfaction with Technical globally. Our globalization capabilities feedback at a granular level to Support actually improved as the President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 38

Supplier Diversity Program potential suppliers, with a specific Historically Underutilized Business Tier 2 reporting to our clients portal, diverse businesses have the We are committed to growing our focus on: Zone (HUBZone) We report quarterly diverse supplier opportunity to be discovered/ business using diverse suppliers. We • Lesbian, Gay, Bisexual, spend and assess it against our U.S. searched by multiple member believe diverse businesses enhance • Minority (including African American, Transgender (LGBTQ+) General Services Administration (GSA) companies. We also encourage our global supply base, providing Hispanic American, Asian American/ • Economically Small Disadvantaged Annual Subcontracting Plan. Each them to seek certification from at innovative strategies and solutions Asian Sub-Continent, Native Businesses (SDB) quarter we report our Tier 2 spend least one of the following supplier while meeting or exceeding American, Alaska Native) • Americans with Disabilities to clients who represent at least development agencies: expectations in the areas of cost, • Women $1,000,000 in annual revenue. We quality and delivery. We work to • Veterans, Service-Disabled Veterans We have a Supplier Diversity Advisory use an indirect reporting model based • National Minority Supplier encourage opportunities for these • Small Businesses Board that convenes on a quarterly basis on the percentage of revenue from Development Council (NMSDC) businesses to be considered as • Small Businesses located in a to help drive engagement across the each client and the percentage of • Women’s Business Enterprise National enterprise and align with annual spend across diverse supplier Council (WBENC) objectives. The Advisory Board is led categories. We currently report • Small Business Administration (SBA) “Pitney Bowes has spent 100 years by the Supplier Diversity Program and monitor qualified spend with • National LGBTQ+ Chamber of Manager and includes the Vice President the following business types: Small, Commerce (NGLCC) helping clients of all sizes succeed. The of Diversity, Inclusion, and Employee Minority, Women, Veteran, Service- • National Veteran-Owned Business challenges of 2020 were particularly Engagement, senior leadership across Disabled Veteran, and HubZone. In Association (NaVOBA) our business, and procurement supplier addition, we monitor and internally acute for small businesses and diverse diversity advocates. track LGBTQ+ supplier spend against We also accept certification by federal, suppliers, so we took extra steps in internal targets. state, and local governments in the We also partner with external United States. collaboration with WBENC’s WeTHRIVE organizations focused on the Supplier qualification and program to help them strengthen their growth and sustainability of diverse certification Supplier Diversity businesses, participating in a variety of We require all suppliers to meet high Partnership: WBENC financial management skills. A senior supplier development events throughout standards of product and service Pitney Bowes has partnered with Pitney Bowes Financial Services the year. We supplement these with quality, as well as specific objectives WBENC in 2020 and again in 2021 match-maker events to specifically related to cost, quality, and delivery. to have one of our senior leaders, executive shared their expertise and identify potential suppliers for our To be considered to do business with Shawn Halladay, Chief Financial and facilitated workshops to help these businesses’ needs. Pitney Bowes, diverse businesses are Operating Officer, The Pitney Bowes encouraged to register on the Bank, as a presenter/workshop valued suppliers thrive in this difficult We work in partnership with the Fairfield, Connecticut Supplier Connection facilitator in WBENC’s WeTHRIVE Connecticut-based Connecticut Supplier portal, a collaborative portal shared program, providing expertise in environment.“ Connection to maintain a supplier by several major companies in financial topics to women business diversity portal where interested Connecticut and dozens of others owners/leaders. — Cynthia Toscano-Lopez suppliers can register for potential across the country. By using the Supplier Diversity Program Manager business from numerous companies seeking services. President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 39

Supplier Diversity Supplier Diversity Performance Transparency in our what we require of our suppliers in our Corporate Memberships Pitney Bowes’ overall diverse supplier efforts to eliminate forced labor and spend for 2020 was 22.5 percent, an supply chain human trafficking in the world’s supply overall diverse spend increase of 1.7 chain. Among other things, our direct percentage points (PPT) from 2019. suppliers acknowledge and agree to For small business concerns the total Conflict minerals abide by our standards as set forth in was 14.1 percent, of which 10.5 Section 1502 of the Dodd–Frank Act the Supplier Code of Conduct and percent was small diverse businesses. requires all issuers that file reports with contractually agree to give us access the Securities and Exchange to information that would allow us to Recognition and awards Commission under Sections 13(a) or verify that they are not engaged in Our global supplier diversity program 15(d) of the Exchange Act of 1934 to trafficking and to extend the Code to has repeatedly won awards from make certain filings and/or disclosures all of their extended sources of supply. leading industry groups and as to whether any tin, tantalum, See our full California Transparency in publications, including: tungsten or gold (“conflict minerals”) Supply Chain Act statement here and “necessary to the functionality or our UK Modern Day Slavery Act • U.S. Veterans Magazine “Top Supplier production” of the issuer’s products statement here. Diversity Program” originate from the Democratic • NaVOBA “Best Corporations for Republic of the Congo (DRC) or Veteran’s Business Enterprises” adjoining countries (the “Covered • NaVOBA “America’s Top Military Countries”). Pitney Bowes’ Form SD Friendly Supplier Diversity Programs” and Conflict Minerals Report, in which • WBENC “America’s Top Corporation we disclose the supply chain due Award” diligence we undertook in 2018 to • WPEO-NY “Outstanding Women’s try to determine whether any conflict Business Advocate for the NY Region minerals used in our products may • Women’s Enterprise USA Magazine’s have originated in the DRC Covered “100 Corporations of the Year” Countries, can be downloaded here. • MBN USA Minority Business News - “Corporate 101: Most Admired California Transparency in Supply Companies for Supplier Diversity” Chains Act/ UK Modern Day • MBN USA Magazine Champion of Slavery Act Statements Supplier Diversity In compliance with the state of California’s Transparency in Supply Chain Act and the UK Modern Day Slavery Act, Pitney Bowes has disclosed President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 40

Pitney Bowes honored by Corporate Responsibility Report Stamford Public More than Our communities Education Foundation Women’s Mentoring 1.7M Network donated through employee Creating meaningful impact giving and matching gifts Pitney Bowes has been committed to our The American Red communities since the company’s early days, Cross (CT/RI Chapter) when Chairman and CEO Walter Wheeler established the ideals of fairness, partnership and community service as core values in our culture. Today, we bring that same spirit of Dedicated to optimism, integrity and empathy to our community service communities around the world through the work of the Pitney Bowes Foundation and the generous 27 projects participation of employees at every level. 21 locations We focus our philanthropy on literacy and 1045 volunteers education, supporting innovative and effective programs in underserved school districts that in support of education are often forced to deal with social and economic inequality. Through philanthropy, partnership and volunteering, we work to help ensure that all students have a better opportunity to grow to their Opportunity for all Since its inception in 1992, full potential. The programs we support address The Pitney Bowes Relief Fund needs at every stage from early childhood to has provided more than workforce development, including literacy, STEM (Science, Technology, Engineering and Math) and entrepreneurship education. 3M We work with proven nonprofit partners whose Pitney Bowes Foundation to support those impacted missions and objectives align with our purpose. focuses efforts on literacy by natural disasters and and education personal tragedies President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 41

Through our global employee colleagues across the company have where they volunteer. These to inspire others to become active Brazil, India, Ireland, Israel, the United involvement partner—the United volunteered to support early literacy, individual grants, available in the volunteers in their communities. Pitney Kingdom and the United States. With Way—and Pitney Bowes Foundation career development, STEM education, United States and United Kingdom, Bowes Foundation grants support their highly engaged employee volunteers, grantees, we are able to make a mentoring programs, environmental range from $125 for 25 hours of efforts. While the teams’ primary focus outstanding nonprofit partners, and difference at the local, national and causes, food and blood drives, and service to $500 for 100 hours. is literacy and education, their efforts Team Project Grants from the Pitney global levels. much more. They readily acknowledge • Team Grants: In all countries where also support blood drives and Bowes Foundation, the program was a that hands-on, skills-based we have operations, we also provide collections of food, clothing, books, great success despite the limitations In addition to literacy and education, volunteerism has enriched their lives, grants to cover the costs of materials back-to-school supplies and holiday caused by COVID-19. we address other critical community enhanced their career development and supplies for projects undertaken toys and gifts for those in need in needs through our support of disaster and expanded their world views— by teams of three or more employees our communities. Pitney Bowes is a longstanding relief efforts and organizations that while also strengthening community or retirees. supporter of Reading Is Fundamental provide access to health and human programs and generating expanded (RIF), America’s largest early literacy services. Our intention is to make opportunities for children and families. Nonprofit board service nonprofit. In partnership with RIF, we sound social investment decisions that We support these efforts through team One of the most effective ways for added an event to benefit early create value for our communities and individual volunteer grants from employees to help their communities is literacy to all of our business unit across the globe. the Pitney Bowes Foundation. through service as directors of relevant Signature volunteer kick-off meetings in 2020. PB organizations. In 2020, 55 employees volunteers at these events wrote Our employees’ participation in served as representatives of Pitney programs inspiring notes on RIF bookmarks these efforts is an enduring part of Bowes on the boards of local, national that accompanied books donated our culture. Last year, our flagship or global nonprofit organizations. Dedication to Education (D2E) to students in the communities team volunteer program, Dedication Partnering with Launched in Connecticut in 2014, our where the kick-offs were held. to Education, spanned seven Career development through D2E program has been supporting our Partners for other events around the countries with programs designed Pitney Bowes volunteers volunteerism communities globally ever since. world included United Way Ready to to strengthen communities and Volunteer service offers employees PB volunteer champions design and Read and Day of Action programs, build brighter futures. numerous opportunities to develop implement high-impact team projects, Junior Achievement, Boys and Girls We believe volunteerism is an essential their skills. To help them find the right with help from a comprehensive toolkit Clubs, local schools, parent-teacher part of building strong communities. volunteer opportunity, we provide a and grants from the Pitney Bowes organizations, community centers, Throughout our history, PB volunteers toolkit that maps volunteer programs Foundation. Projects are conducted children’s museums and other have been dedicated to community and activities to specific skills and in partnership with local United Way educational nonprofits. competencies they may be interested Employee volunteerism service. Our support for their efforts chapters, Volunteer Centers and other takes several forms: in developing. Foundation grantees. All activities Share the Message: Read! at Pitney Bowes and projects support education, A RIF program we are particularly Volunteer grants Volunteer Champions and Local the focus of our philanthropic and proud of is Share the Message: Read!, • Individual Volunteer Grants: In many Community Leadership/CSR Teams community efforts. funded by the Pitney Bowes Pitney Bowes employees have a long cases, we recognize individual By serving as Champions or on Local Foundation. Year after year, this tradition of enthusiastic community employees’ volunteerism by providing Community Leadership/CSR Teams In 2020, our D2E celebration spanned program engages our volunteers in service. Individually and together, our grants directly to the nonprofits around the world, colleagues can help 27 projects in 21 locations in Australia, working directly with elementary President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 42

school children to help them which our volunteers led experiential School Volunteer Association. an inspiring note. A grant from the Acts of Kindness experience the joy of reading. Our learning activities in science, Volunteers read A Balloon for Isabel Pitney Bowes Foundation to United We encouraged our colleagues to support includes a volunteer tote bag technology, engineering, arts and and helped students craft a bookmark Way of Australia provided funding for share #ActsofKindness that supported containing a story-time book for group math with preschoolers. and choose a new Reading Is the project. The backpacks were friends, family, neighbors, coworkers reading, related craft activities, and an Fundamental book to take home. given to students at “The Hive,” a and strangers. At the end of the year, array of age-appropriate books for collaborative program in Mount the Pitney Bowes Foundation students to take home. The take-home Druitt designed to help prepare recognized their efforts with a special books span a variety of subjects keyed every child in the community for grant to the United Way Worldwide’s to childrens’ interests, and current success in school. COVID-19 Relief Fund. During these offerings include books on technology, challenging days of “social distancing,” innovation, coding and colleagues have made a difference in a communications. The program has multitude of ways, including donating proven to be a powerful motivator to blood, supporting first responders at get kids excited about reading and set local hospitals with meals, delivering them on a lifelong path of discovery • Hatfield, United Kingdom: nonperishable foods to local food and enrichment. While our volunteers In partnership with United Way UK, banks, helping isolated neighbors by weren’t able to visit many of our Pitney Bowes volunteers assembled • Noida and Pune, India: Volunteers doing grocery shopping, and—not schools and community partners in school supply kits and delivered them provided workshops on technical least of all—expressing gratitude to 2020, we continued to provide RIF along with new books to students at skills for students from Navjyoti postal and delivery workers through books to children in underserved Howe Dell School. Twenty PB Foundation and career guidance #DeliveringThanks. communities to support their love of volunteers created a virtual rainbow for students served by the reading and learning. of 437 kits to engage students in FUEL Foundation. Virtual volunteer offerings reading and learning. We provided our colleagues with Honoring our first century Volunteering flexible virtual volunteer opportunities through service to help them safely make an impact In January 2020, we kicked off our during COVID from wherever they are at times that company’s 100th anniversary year with fit their schedules, including: a celebration of service and our In light of COVID-19’s impact on our support for education. This celebration • The United Nations Volunteer communities and partner nonprofits, took many forms: (UNV) program and to help our employees safely • Sydney, Australia: In partnership • The United Way’s Vello Online make a difference, we offered a • Stamford, Connecticut: CEO Marc with United Way of Australia, PB Reading Platform number of new ways to support Lautenbach joined employee • Shelton/Bridgeport, Connecticut: volunteers at the regional kick-off • The Missing Maps Project children and families in need in our volunteers at Children’s Learning Our volunteers took part in a Share meeting assembled 70 school • Encouraging Blood and communities in 2020: Center’s William Pitt Child the Message: Read! Project at backpacks filled with water bottles, Platelet Donations Development Program for “Full Columbus Elementary School in lunchboxes, crayons, books and other STEAM Ahead,” a day-long event in partnership with the Bridgeport fun stuff and personalized them with President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 43

Sometimes nonprofit organizations typically contained a frying pan, examples have included “How to be an Shikshan Sanstha, educating them • In January 2020, volunteers from need help with tasks that can be done chopping board, saucepan, plate, Independent Woman,” for girls 17-18, about good health and hygiene while Noida collaborated with the Navjyoti virtually, allowing volunteers to work bowl, cutlery, colander, cheese grater, led by the women on our Tel Aviv team celebrating World Literacy Day. Foundation to create a workshop for whenever and wherever they like. knife, can opener, a cookbook and and focused on topics such as self- local students in grades 11 and 12 on non-perishable food. Volunteers perception, dreams and career how to manage their journey through We have encouraged employees to assembled the packs at home and development, financial education and life, learning and work, including consider helping out on a wide array included an encouraging note. They self-defense; and a program for boys career exploration, career of projects, from website design and were then collected and distributed 12-14, led by the men on our team to development and other career- application development to data entry, by United Way. mentor the students on education, related issues. social media promotion, blogging, growing up and taking responsibility. editing, graphic design, photography/ Harlow employees, in partnership with During COVID-19, we continued to videography and branding assistance. the local United Way, created literacy support the children and staff of the kits for 150 students in grades 1-6 at home, who remained there unable to Traditional volunteer activities the Cooks Spinney Primary Academy, go home to families. Our contributions • PB volunteers in Noida and Pune Brazil: a government-funded school that included equipment, games, creative organized workshops for children and Seven PB Brazil colleagues participated serves students from age 3 to 11. materials and occasional food and youth on technical skills, personal in the United Way of Brazil’s Day of The kits included three new, age- treats for the children, as well as gifts development and mindfulness in Action in support of the Born Learning appropriate books along with a for the staff. partnership with NIIT Foundation program with volunteers from 14 personalized note for each student Association. Mindfulness improves • India employees also volunteered other companies. All told, 160 encouraging them to read. India: the ability to be present in the with National Social Security (NSS) to volunteers worked together to support Throughout the year, colleagues in moment, and can help people make work with children who lack access to daycare centers and schools serving India seek ways to support their better decisions and have a better literacy and basic education services nearly 3000 families. Our team visited communities and help those in need. understanding of their interactions needed to qualify them to enroll in the CEI Albertina day care center, Their corporate citizenship with others. Our volunteers guided government schools. Our volunteers’ donated toys and educational products commitment includes literacy and students through various techniques role centered on storytelling, arts and for play kits, and submitted videos for a education initiatives in STEM such as Mindful Bite, Mindful Jar, crafts, and the donation of books to storytelling activity. disciplines, entrepreneurship, and Silence and Mindful Coloring. the center’s library. skills-based education programs. • PB India also celebrated World United Kingdom: Environment Day with a plant In July and August, U.K. colleagues Israel: • One team of volunteers provided exhibition and sale, support for supported Hertz Young Homeless in a Over the past several years, Tel Aviv career guidance and emotional mobile libraries, contributions to project called Making Something That team members have developed a literacy sessions to children and orphanages and senior homes Matters. Colleagues made a difference strong partnership with the Achuzat youth in collaboration with through JORAD (Just One Rupee for young people in need of support Sara Children’s Home, with the Manthan NGO. A Day), and support for education, during the pandemic by creating majority of Tel Aviv employees • A group from Pune conducted sports and health programs serving starter packs to help them become volunteering at Children’s Home technology sessions for eighth underprivileged communities. more independent. Starter packs programs and events. Outstanding graders from Bhatkya Vimukta Jati President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 44

United States: their desktop, smart phone or tablet. Letters Against Isolation engages • Recognition • Business units adding RIF events to The program focuses on elementary volunteers to send letters to senior • their annual kick-offs: We continued school students in low-income citizens who may be feeling lonely or • our support of Reading is communities where nearly 100 isolated in assisted living facilities and • American Red Cross Connecticut/ Fundamental through community percent of students qualify for free or care homes in the U.S., Canada, U.K. • Rhode Island Chapter events held in conjunction with reduced meals. Colleagues from and Australia. Words of Thanks, a • In March 2021, Pitney Bowes received business unit annual kick-off across the U.S. use Vello in weekly student-led nonprofit, provides a • a Community Impact Award in honor of meetings. At each event, we displayed sessions to read to children in the virtual platform for anyone to write • our longstanding support. RIF books and provided note cards Quad Cities of Iowa and Illinois. letters of appreciation to healthcare • and bookmarks on which our • SCORE volunteering: The Pitney workers and first responders in Stamford Public Education volunteers wrote encouraging notes Bowes Foundation is a longtime their community. • New York, New York, colleagues Foundation to inspire children with the love of supporter of SCORE, a national participated in the Network For In March 2020, we were honored reading. A total of 640 children organization that applies the skills of Teaching Entrepreneurship’s first- Pitney Bowes with an Award for received two books apiece, including retired executives to help small ever Northeast Virtual Youth Excellence in Education for our long- Click Clack Moo: Cows that Type, as businesses succeed. Last year, Pitney Entrepreneurship Summit in February term support and focus on Pre-K well as an animal mask to assemble Bowes retirees (often assisted by 2021. Students heard from through Grade 12 public education. and play with. Books were distributed current PB volunteers) provided entrepreneurial leaders, networked Our support helps to ensure that all through the Boys & Girls Clubs in more than 4,000 mentoring sessions with business professionals across children have the opportunity to Destin and Miami, Florida, Sunrise and produced 180 education and state lines, and received personalized grow to their full potential, and our Elementary in Orlando, Florida, and workshop programs to more than coaching, helped by Career Coaches, volunteers donate thousands the Stamford Public Education 4,000 attendees. Ideation Coaches, and Business Plan of hours each year to help Foundation in Stamford, Connecticut. • Austin, Texas, PB volunteers visited Coaches volunteering from Pitney communities worldwide. Child Inc’s Brodie Child Development Bowes and other organizations. Center to repair books and create an online catalog for the center’s Lending Library. Using the Goodreads app and their cellphones, they scanned more than 250 books, creating a record of every book including title, author, IBSN code and a cover photo. In 2021 they returned to the center to trim trees, Women’s Mentoring Network • Letters Against Isolation and tidy up the front garden, plant flowers, We were also honored for our long- • Reading support with Vello: The Words of Thanks: Phoenix, Arizona, rake leaves and reseat paving stones term support at the 30th anniversary United Way’s Vello Online Reading colleagues spread kindness in their to ensure a stable walkway to the celebration of the Women’s Mentoring Platform matches tutor teams with communities through these two playground. They also left room for Network, which provides career, local classrooms, enabling volunteers virtual volunteer projects. Launched the children to plant seeds of their educational and personal resources to read e-books with students from at the height of the COVID -19 crisis, own and watch them grow. for the economic empowerment of President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 45

low-income women and their families. • Our Australia colleagues worked with • security program and TEAM Inc.’s Pitney Bowes was the organization’s the United Way Shoe Box project to Toys 4 Kids program. first corporate donor and has sustained provide school supplies to Wilmot • United Kingdom colleagues its commitment throughout the Public School. The drive supported assembled Christmas Packs to help Network’s three decades of service. 12 students from year 6 for a smooth Herts Young Homeless clients transition to high school. celebrate the holidays and settle into their new homes. • Our India colleagues fulfilled the Recognizing our fellow volunteers wishes of children from In celebration of our company’s 100th underprivileged backgrounds served anniversary, we created this video to by NGO Love Care Foundation. They honor our volunteers. also conducted a drive-in celebration of Pitney Bowes’ 100th anniversary, donating clothes, footwear and toys for Love Care Foundation clients.

Drives that make a • Our Poland colleagues worked with a difference local community care home to create • Our Jacksonville, Florida, team 37 holiday packages for seniors in adopted a family of four children and the home, including personalized Doubling our impact Each year, Pitney Bowes colleagues their mother who had recently lost notes to create a personal around the globe support their communities through her job and needed a bit of uplift and connection through otherwise onsite drives and collections to help support during the holiday season. contactless donations. underserved students and their • Colleagues in Madison, Wisconsin, • Our team in Reading, Pennsylvania, Employees also engage in their families. In 2020, seasonal drives at and Omaha, Nebraska, partnered on a served more than 150 children from communities through our giving more than 20 Pitney Bowes sites coat and food drive to benefit 53 families with a food drive, giving programs. Each year, Pitney Bowes helped improve life for families in families in their communities. tree program and holiday gifts. employees in the U.S., U.K., Canada, need, as Global Corporate Citizenship • The Phoenix, Arizona, team partnered • St. Louis, Missouri, colleagues Australia, India and Japan give Mentor & Philanthropy partnered with the with the U.S. Marine Corps to support again teamed up with The Little generously to charities. Our annual We are honored to be included on the Wellness Team’s Thrive Program to the Toys 4 Tots program for children. Bit Foundation to collect new and giving campaign, conducted in National Mentoring Honor Roll of deliver Random Acts of Kindness for • Colleagues in Brazil, in conjunction gently used winter clothing for partnership with United Way MENTOR, which is committed to the holiday season. We thank all the with the United Way of Brazil’s Day young people. Worldwide for more than 75 years, connecting and fueling opportunity for champions who led these efforts and of Action, donated toys and • Our Shelton and Stamford, allows employees to direct their young people everywhere they are the many colleagues who found ways educational products to children Connecticut, sites partnered support to specific initiatives and from schools to workplaces and beyond. to participate virtually or with social supported by the United Way’s with Valley United Way on virtual organizations and have their distancing in mind. Born Learning Program. drives for the Harvest House food contributions matched by the President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 46

Pitney Bowes Foundation. Education, Literacy and • We also serve children from pre- talent and expertise through It was Pitney Bowes President and CEO workforce development and health are kindergarten through middle school volunteerism. From hands-on Marc Lautenbach who extended an consistently among their top priorities. education grants with year-round programs, both volunteering to skills-based efforts, invitation to other companies to form school-based and after-school. We and from mentoring to participation the collaborative, saying, “It is Our community mindset support in-school programs that on nonprofit boards, Pitney Bowes unacceptable that entrenched Every child deserves the opportunity focus on literacy, core curriculum and volunteers across the company educational gaps sharply divide to grow into a healthy, productive science, technology, engineering, arts donate thousands of hours each Connecticut students along racial, adult. and math (STEAM) disciplines. year to help children and families ethnic and economic lines. Stepping • Through a focus on summer learning, in our communities. forward to help reduce these gaps is we support programs that help the right thing for all of us, and for all • We focus our philanthropy on minimize the loss of academic skills of our stakeholders.” Our latest campaign resulted in more education to enhance opportunities The following is an overview of a during school vacations. than $1.7 million USD in donations to for all students in school districts number of the efforts we support. • At the high school level and beyond, the United Way, the Pitney Bowes where we have a presence. Much of In November 2020, the Collaborative we support programs that motivate Relief Fund, Red Cross/Red Crescent our work focuses on serving young Building education equity launched its first funding initiative, a and equip students for higher Societies and more than 1100 other children through early literacy In partnership with other companies $50,000 challenge grant to support education and potential career choices. charities around the world, thanks to programs that encourage parent and Fairfield County’s Community Bridgeport Public Schools teachers and employee pledges and Foundation engagement, stimulate the Foundation, Pitney Bowes has formed their students through the In addition to direct grant-making, we matching gifts. Through the matching development of language and literacy the Fairfield County Business DonorsChoose crowdfunding platform. encourage employees to donate their gifts program, the company facilitates skills, and foster a love of learning. Collaborative for Education Equity. The result was funding for 249 projects employee charitable giving through The Collaborative seeks to help reduce from 122 teachers, reaching nearly payroll deduction in several countries, and eliminate educational disparities 25,000 student experiences across 39 and the Pitney Bowes Foundation affecting the region’s most vulnerable Bridgeport public schools. matches employee giving in all pre-K through 12th grade students, participating locations. And because parents and guardians as well as The Collaborative has also worked the company pays all administrative teachers and staff. Its new Fund, together to support Stamford Public costs, 100 percent of our employees’ administered by Fairfield County’s Schools’ continuing partnership with contributions and the Pitney Bowes Community Foundation, will provide local nonprofit Domus Kids for Foundation’s matching funds go funding for projects in the Greater programs at two high schools. In directly to charity. We are particularly Bridgeport, Danbury, Norwalk, and addition, volunteers from Pitney Bowes grateful to our campaign Champions Stamford regions, with an initial focus worked to support the preparation of this year, whose creative use of new on early childhood education, high new laptops for students in partnership virtual activities helped overcome the school students, and food insecurity. with Bridgeport Public Schools’ limitations imposed by COVID-19. Resources for this work include Information Technology Services team. financial contributions, volunteerism and expertise, mentorships, and Early childhood and partnerships with other educational literacy education and community nonprofits. A grant from the Pitney Bowes President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 47

Foundation enabled Reach Out and holistic approach includes nutritious Mentoring and youth leadership them achieve their dreams. In 2020, Foundation grants have supported Read to work with doctors in low- meals and snacks, family support development the Pitney Bowes Foundation provided NFTE’s World Series of Innovation: income communities in Atlanta, services and a curriculum on social and The Pitney Bowes Foundation regularly grants to chapters in Southwestern Sustainable Development Goals Online Georgia; Spokane, Washington; and emotional development. invests in mentoring programs through Connecticut and the Capital Region in Challenge, as well as Summer Biz Bridgeport, Danbury and Stamford, the Connecticut-based Governor’s Troy, New York. Camps and Innovation Days in Dallas, Connecticut to prescribe books to Prevention Partnership. A recent grant Washington, D.C., New York City and children who are at risk of arriving at enabled the Partnership to align the Since 2007, we’ve been a Read to a Boston. We have also supported NFTE’s school with underdeveloped literacy state’s mentoring programs to better Child National Partner, supporting Global Showcase and signature skills. Reach Out and Read helps serve LGBTQQ* (Lesbian, Gay, Bisexual, literacy and mentoring programs that regional events. children prepare for success in school Transgender, Queer & Questioning) foster a love of reading, improve by incorporating books into pediatric Reading Is Fundamental youth in Connecticut. In June 2020, as literacy skills, and empower care and encouraging families to read Since 2004, Pitney Bowes and the part of Pride Month, Rustin Tonn, underserved children by inspiring aloud together. Reach Out and Read Pitney Bowes Foundation have Chairman of the Pitney Bowes LGBTQ+ adults to read aloud to them regularly. medical providers give books to supported the important work of Advisory Council, spoke in a In March 2020 (National Reading Since 1992, we’ve been a supporter children at well-child visits from Reading Is Fundamental (RIF), the Partnership webinar entitled Month), we were again Visionary of buildOn, a global nonprofit focused infancy until they start school. nation’s largest children’s literacy “Celebrating Us: Voices of LGBTQ+ Sponsors of Read to a Child’s national on helping U.S. inner-city students organization. Our support has Youth.” His remarks preceded a digital fundraising campaign to help expand their horizons and develop Pitney Bowes Foundation support included funding for teacher training, presentation featuring youth from Our “Spark Something Meaningful – Help critical skills. Its signature program helps Read to Grow to promote early book distributions to underserved True Colors, a nonprofit that trains Kids in Need Love to Read.” A Pitney engages students in building schools childhood literacy in Bridgeport, school districts, and the development more than 6,000 people annually, Bowes Foundation grant supported the in developing countries, creating Connecticut. The grant provides of Share the Message: Read! organizes the largest LGBTQ+ youth expansion of Read to a Child’s national opportunities for others as well literacy packets to families of babies volunteer tool kits. Under this conference in the country and lunchtime reading program. as themselves. born at Bridgeport hospitals, and free program, volunteers read with manages the state’s only LGBTQ+ children’s books at Book Places hosted children in pre-K to grade 5, conduct mentoring program. by nonprofits throughout the city craft projects, and help the children through their Books for Babies and choose a new book of their own to Books for Kids programs. take home. Thanks to a grant from the Pitney Bowes Foundation, RIF was able Our longstanding support for to distribute nearly 25,000 books to Since 2000, Pitney Bowes and the Summer learning and after/outside Children’s Learning Centers (CLC) of students even when schools were Pitney Bowes Foundation have been of school programs Fairfield County’s full-day, full-year closed due to COVID-19. Through the national supporters of the Network For many years the Pitney Bowes Head Start program serves low-income Books with Meals program, students For Teaching Entrepreneurship (NFTE). Foundation has provided national families in Stamford, many of whom were able to pick up books at school NFTE programs inspire young people support to the Horizons National are English language learners. Our at the same time that they picked up Our support of Big Brothers/Big from low-income communities to build Student Enrichment Program, which grant enables parents to work full-time meals provided through the National Sisters affiliates across the country entrepreneurial skills, launch provides summer academic enrichment while their children receive extra help School Lunch Program. helps to ensure that young people businesses and connect experiential programs in 19 states for at-risk, in preparation for kindergarten. CLC’s have access to mentors who can help learning to educational programs. Our low-income students in partnership President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 48

with nearly 500 U.S. independent charge to students across the U.S. so 100 years, JA has delivered hands- Pitney Bowes has supported their schools, colleges and universities. Our they could access these outstanding on, experiential learning that creates efforts from the outset. The Network support provides Horizons affiliates learning tools from home. pathways to employability, job celebrated its 30th anniversary with reading specialists, assessment creation, and financial success. We through a virtual event, “Celebrating tools, training and STEM materials to We are also proud supporters of arts support JA both through employee Our Mentors,” where Pitney Bowes was help manage curriculum and facilitate education programs including volunteerism and Pitney Bowes honored for our longstanding support. data sharing with parents and public Intempo, an innovative, inclusive and Foundation grants. This year, we The Pitney Bowes Foundation’s most schools. This year we were delighted to Boys & Girls Clubs throughout the intercultural music education supported Financial Literacy education, recent grants to WMN support their E be an Education Sponsor of the United States have benefited from our organization that helps Connecticut career readiness mentoring and the JA to the 4th POWER Program (Education, organization’s annual conference. Our employees’ volunteer involvement as students understand the world and Stock Market Challenge in New York Employment, Economic Security, 2020 sponsorship underwrote the well as funding from the Pitney Bowes grow life skills through music. City and Troy, New York; and Empowerment). participation of Dr. Marc Brackett, Foundation. In 2020, the Foundation Bridgeport, Shelton, Danbury, author of Permission to Feel and provided grants to support literacy and Adult literacy and education/ Stamford and Norwalk, Connecticut. For more than a decade, the Pitney creator of the RULER program at Yale academic success for students at the workforce development Bowes Foundation has been University’s Center for Emotional Boys & Girls Clubs of Athens (Georgia), Pitney Bowes and the Pitney Bowes For thirty years, Women’s Mentoring supporting Creating IT Futures (CITF), Intelligence. RULER is used by Spokane County (Washington), and Foundation are proud of our decades- Network of Stamford, Connecticut, which brings the promise of well- Children’s Learning Centers of Fairfield Greater Dallas (Texas). long partnership with Junior has been helping to change the lives paying information technology jobs to County, another long-term Pitney Achievement, one of the world’s of women and their families through communities traditionally Bowes education partner. STEM (Science, Technology, largest youth-serving NGOs. For mentoring and education programs. underrepresented in the IT workforce, Engineering, Math) and including women, people of color and We are longtime supporters of Arts education veterans. Pitney Bowes Foundation SoundWaters, a Connecticut The Pitney Bowes Foundation donates to CITF’s IT-Ready career organization that provides partnered with MIND Research program, allowing adults to be trained opportunities for children to learn Institute to expand access to ST as computer user support specialists, about and explore the Long Island MATH, a transformative mathematical earn certification and launch their tech Sound through programs that include experience, to students in grades careers within eight weeks. sailing, STEM activities, school trips and pre-K-8 in Connecticut, Indiana, and camps. Pitney Bowes was a founding New York. ST MATH is an engaging and The Pitney Bowes Foundation is also a corporate sponsor in the 1990s and rigorous math experience that builds long-time supporter of NAF (National has enjoyed a strong partnership with valuable skills and inspires students to Academy Foundation) and its efforts the group ever since. become creative problem-solvers. The to bring education, business, and program’s patented approach community leaders together to combines challenging puzzles, non- transform the high school experience. routine problem solving, and Our most recent grant served the NAF informative feedback. Last year our Academies of Engineering in their work support enabled MIND Research to develop and diversify the next Institute to offer the program free of generation of engineers. President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 49

Collective impact partnership • Bhatkya Vimukta Jati Shikshan the United States, this includes Pitney Bowes Relief Fund have supported the Red Cross since Pitney Bowes and the Pitney Bowes Sanstha, an NGO that makes a support of employees and public Founded in 1992, the Pitney Bowes the 1950s through our annual Foundation are founding supporters difference in the lives of children charities through the Pitney Bowes Relief Fund is a U.S. public charity that employee giving campaigns in the U.S. of the Stamford Cradle to Career from disadvantaged circumstances. Relief Fund. Outside the U.S., we offers support to employees, family and through global appeals conducted Collaborative, an initiative based on • NIIT Foundation Association, whose conduct global appeals to support members and others whose lives have when disasters have struck our the nationally recognized workshops bring skills and education organizations such as the Red Cross/ been disrupted by natural disasters or operations outside the U.S. Jason Dies, StriveTogether Framework for to underserved communities Red Crescent Society, with expedited personal misfortunes. The Fund is Executive Vice President and President community stakeholders to work • Manthan NGO, which works to matching funds provided by the Pitney financed by employee contributions of Pitney Bowes Sending Technology together. The Collaborative aligns foster a productive, peaceful and Bowes Foundation. In 2020, we and matching funds from our annual Solutions, serves on the board of the resources to help young people grow integrated society. launched a global appeal in response U.S. Employee Giving Campaign. To Connecticut / Rhode Island Chapter of into productive citizens, utilizing to the Australia bushfires. Past global date, the Fund has distributed more the American Red Cross. Community Action Networks to focus appeals have been conducted for than $3 million to provide food, on issues of school performance as earthquakes in Haiti, China and Italy; shelter, clothing and medical care as Prime Minister’s National Relief well as physical, social and emotional the earthquake and tsunami in Japan; well as referrals to community-based Fund (India): factors at key stages from Infant Local community support flooding in Pakistan; and the typhoon resources for additional support. Pitney Bowes India contributed to Health and Development to in the Philippines. Pitney Bowes pays all administrative the Prime Minister’s National Relief Postsecondary, College and/or Career. expenses, so 100 percent of employee Fund to render immediate relief to Our grants support the data gathering Helping those in need COVID-19 response contributions and matching funds go families affected by natural calamities and analysis that underlie the In addition to our focus on education, The COVID-19 pandemic has created directly to help those in need. such as floods, cyclones and Collaborative’s work. we provide grants to meet other disruption and hardship for employees earthquakes. Our contribution also pressing community needs, from and communities around the world. For Following extraordinary natural helped to defray the cost of medical Other program areas supported by the disaster relief to help for families information on our response, please disasters such as the California treatments for people in need. Pitney Bowes Foundation include facing hardships. We do this work see the special section of this report, wildfires, the Relief Fund assists other parent and family engagement through the Pitney Bowes Relief Fund, Our COVID-19 Response. nonprofit organizations in their rescue, Providing access to food, shelter programs, health and support services, Pitney Bowes Foundation, and health relief and recovery efforts. In 2020 the and health care and support for recent immigrants. and human services organizations Australia bushfire relief Relief Fund provided support to food The Pitney Bowes Relief Fund and serving the affected communities. The 2019-2020 season of bushfires banks, the American Red Cross, the U.S. Pitney Bowes Foundation regularly NGO partners in India in Australia caused widespread Fund for UNICEF, and the California provide funding to organizations Pitney Bowes India is proud to devastation across an area of more Community Foundation. that help low-income individuals partner with several outstanding than 70,000 square miles. Early in and families gain access to healthy, educational organizations: 2020, Pitney Bowes launched a special American Red Cross nourishing food, affordable medical global appeal to support relief efforts. In addition to our long-time and mental health care, shelter for • Navjyoti Foundation, which Disaster relief Employee donations to the Red Cross/ collaboration with the American Red those in transition, and special services mobilizes the power of children, Pitney Bowes and our employees Red Crescent Society were matched Cross on blood drives, we also support for women and children at risk. This youth, women and people at consistently respond to natural by the Pitney Bowes Foundation and their mission to provide lifesaving includes our long partnership with large to support inclusive socio- disasters and other tragedies in distributed through the American Red services to those affected by natural United Way through programs such economic development thoughtful and generous ways. In Cross International Response Fund. disasters and personal tragedies. We as ALICE (Asset Limited, Income President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 50

Constrained, Employed) that target companies transform their social the world to the resources they need • Pitney Bowes Foundation Volunteer In addition, aggregate value of support to individuals and families strategy by providing customized to do it. Foundation Center and grants: $.042 million employee volunteerism: $1.6 million / facing hardships. We also provide connections, counsel and recognition. GuideStar joined forces to become • Total donations through employee 27.4 thousand hours (includes hands- support to a number of local food Candid in 2019. giving and match gifts: $1.7 million on and skill-based volunteer activities banks and shelters, and in 2020 we ACCP: Association of Corporate to more than 1,100 nonprofits in as well as nonprofit board service) gave grants to 47 communities across Citizenship Professionals Council on Foundations the U.S., Canada, U.K., India, Japan the country in response to COVID-19. accp.org cof.org and Australia The Association of Corporate The Council on Foundations provides • Corporate contributions in support of $ Citizenship Professionals brings resources that strengthen the work charitable causes: $0.7 million 1.6 million together companies and foundations of private and corporate foundations, focused on designing and including opportunities for networking aggregate value of employee volunteerism Memberships implementing corporate citizenship among fellow foundation leaders programs. ACCP tools and training working for the common good. Pitney Bowes Foundation grants program results help members navigate the corporate citizenship field and make their work Points of Light Foundation We are members of a number of 2019 2018 2017 2016 2015 organizations that support the work more efficient and effective. pointsoflight.org The Points of Light Foundation is Number of organizations of professionals in the field of 137 136 135 109 160 Corporate Social Responsibility. Each Boston College Center for an international nonprofit dedicated that received grants has its own unique offerings and Corporate Citizenship to creating a global culture of Number of students directly 117,704 111,253 154,785 186,989 193,760 perspectives; together, they help us ccc.bc.edu volunteering. The Foundation impacted by PB grants add value to our philanthropy and The Boston College Center for provides tools, insights and Number of teachers directly community service. Corporate Citizenship helps connections to help organizations 3,421 3,388 4,142 3,113 3,850 companies maximize business and maximize the effectiveness of their impacted by PB grants social value from environmental, volunteer services and programs. CECP: Chief Executives for Hours of Student Enrichment 4,004,567 4,015,636 4,299,947 4,310,879 4,299,751 Corporate Purpose social, and governance investments. cecp.co As members of the Center, we have CECP is a CEO-led coalition that helps access to education, research, and companies develop social strategies information to help strengthen our to engage with key stakeholders citizenship programs. Performance 2020 including employees, communities, investors, and customers. Founded in Candid 1999 by actor and philanthropist Paul candid.org Total Giving (Pitney Bowes Foundation, Newman and other business leaders Every year, millions of nonprofits Pitney Bowes Relief Fund and to create a better world through spend trillions of dollars around the corporate contributions): $3.5 million business, CECP has grown to a world. Through research, movement of more than 200 of the collaboration, and training, Candid • Pitney Bowes Foundation Literacy world’s largest companies. CECP helps connects people who want to change and Education grants: $1.9 million President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 51

Corporate Responsibility Report Appendix President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 52

Supporting the United Nations Sustainable Development Goals At Pitney Bowes, we are committed to sustainable growth in keeping with the United Nations Sustainable Development Goals (SDGs). Of the UN’s 17 SDGs, we have identified nine where we have the greatest opportunity to influence progress toward the goals. We have worked to align the content of this year’s Corporate Responsibility Report with the UN blueprint by highlighting individual SDGs against the relevant text in each applicable section. They include the following:

SDG

At Pitney Bowes, we seek to conduct our business in a manner that contributes to the well-being of all our stakeholders, including clients, employees and communities as well as investors. Our activities do not directly involve the use, production or emission of substances that pose significant threats to public health or the environment. We have an Environmental Product Compliance process to ensure compliance with applicable external standards including RoHS, REACH, WEEE and POP legislation.

We also work proactively to minimize potential risks associated with our expanding vehicle fleet.

Starting in Pitney Bowes’ early days, CEO Walter Wheeler established fairness, partnership, and community service as core values in our culture. Today, we apply those values around the world through the work of the Pitney Bowes Foundation and the generous participation of employees.

We focus our philanthropy on literacy and education, supporting programs in underserved school districts to help overcome social and economic inequality. Our grants, volunteering and partnerships with proven nonprofits span every stage from early childhood to workforce development, including literacy, STEM (Science, Technology, Engineering and Math) and entrepreneurship education.

Pitney Bowes strives to maintain a diverse, inclusive and safe workplace, with equitable opportunities for growth and development, supported by strong compensation, benefits and health and wellness programs, and by programs that build connections between our employees and their communities.

We believe that a diverse workforce is critical to our success. We celebrate a rich mix of countries, cultures, ages, races, ethnicities, gender identities, sexual orientation, abilities and perspectives that showcase our humanity, differentiate us as individuals and enhance our businesses.

Women comprise 50 percent of the Pitney Bowes Board of Directors, 30 percent of our senior management and 43 percent of our workforce.

We are committed to increasing our reliance on renewable energy at our sites. We work to improve energy efficiency throughout our operations with an overall objective of achieving carbon neutrality by 2040. President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 53

We seek to grow by acquiring and developing top talent. We combine a strong focus on internal mobility with a strategic approach to recruiting external talent by diversifying our candidate slates and providing a robust, streamlined candidate experience.

In 2020, we took additional steps in response to the pandemic, including recruiting technicians by partnering with vocational and technical schools and other organizations reaching diverse pools of talent; developing virtual processes to replace in-person facility visits, interviews and internships; and developing new social content on health and wellness for the benefit of all employees.

We have a comprehensive health and safety management system to protect our colleagues and optimize working conditions throughout our facilities. Our Supplier Code of Conduct lays out clear and comparable expectations on supplier business practices and human rights.

Our commitment to diversity and inclusion includes a broad range of programs that provide opportunities for all employees to grow, develop and contribute to our success. Through professional development initiatives, training, experiential learning and inclusion networks, we actively support growth for each individual as well as the company as a whole. Inclusion networks facilitate conversation, understanding and allyship both among designated communities and across the larger enterprise.

We strive to reduce the environmental impact of our products and packaging by using natural resources carefully, prioritizing the use of recyclable substances, and requiring suppliers to be environmentally responsible as well.

We have an Environmental Product Compliance program that monitors, surveys and enforces compliance with international environmental and public health regulations and standards, including RoHS, REACH, WEEE and POP.

We follow the waste hierarchy and seek to minimize the quantity of material we use while maximizing the percentage of post-consumer recycled and recyclable content. We design our products for a long life cycle and have a long history of remanufacturing, reuse, recycling and waste minimization.

We report regularly on our environmental performance and work continuously to improve our practices, including our current work to define new long-term sustainability objectives and align our reporting to the latest international standards. President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 54

We acknowledge the potentially damaging impacts of climate-related events. We strive to help limit them through our sustainability policies and to mitigate their impacts through our business continuity programs.

We are a global ecommerce company and use packaging as part of that activity. We work to minimize both the amount of packaging we use and the impact of packaging production on the natural environment. We work with responsible cardboard-based packaging suppliers and prioritize the use of sustainability-certified products.

GRI content index This 2020 GRI report, based on the GRI Standards guidelines, supplements the Pitney Bowes 2020 Corporate Responsibility Report.

General standard disclosures

https://www.pitneybowes.com/content/dam/pitneybowes/us/en/annual-report-2021/pitney_ 102-1 Organization name Pitney Bowes Annual Report bowes_inc_-_2020_annual_report.pdf

https://www.pitneybowes.com/content/dam/pitneybowes/us/en/annual-report-2021/pitney_ 102-2 Primary brands, products, and services Pitney Bowes Annual Report bowes_inc_-_2020_annual_report.pdf

3001 Summer St. 102-3 Headquarters location Stamford, CT 06926 President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 55

102-4 Where the organization operates Locations in more than 100 countries https://www.pitneybowes.com/us/region-select.html

https://www.pitneybowes.com/content/dam/pitneybowes/us/en/annual-report-2021/pitney_ 102-5 Nature of ownership and legal form Pitney Bowes Annual Report bowes_inc_-_2020_annual_report.pdf

https://www.pitneybowes.com/content/dam/pitneybowes/us/en/annual-report-2021/pitney_ 102-6 Markets served Pitney Bowes Annual Report bowes_inc_-_2020_annual_report.pdf

https://www.pitneybowes.com/content/dam/pitneybowes/us/en/annual-report-2021/pitney_ 102-7 Scale of the organization Pitney Bowes Annual Report bowes_inc_-_2020_annual_report.pdf

https://www.pitneybowes.com/content/dam/pitneybowes/us/en/annual-report-2021/pitney_ 102-8 Total number of employees by type Pitney Bowes Annual Report bowes_inc_-_2020_annual_report.pdf

Working with suppliers 102-9 Supply chain description Supplier diversity https://www.pitneybowes.com/us/our-company/corporate-responsibility.html Conflict Minerals

A Transparency in Supply Chains Act statement President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 56

https://www.pitneybowes.com/content/dam/pitneybowes/us/en/annual-report-2021/pitney_ 102-10 Organizational changes during the reporting period Pitney Bowes Annual Report bowes_inc_-_2020_annual_report.pdf

102-13 Memberships associations Advocacy https://www.pitneybowes.com/us/our- company/corporate-responsibility/advocacy.html

102-14 CEO letter Letter from Chairman, President and CEO https://www.pitneybowes.com/us/our-company/corporate-responsibility.html

https://www.pitneybowes.com/content/dam/pitneybowes/us/en/annual-report-2021/pitney_ 102-15 Key impacts, risks, and opportunities. Pitney Bowes Annual Report bowes_inc_-_2020_annual_report.pdf

Describe the organization’s values, principles, standards https://www.pitneybowes.com/content/dam/pitneybowes/us/en/our-company/business-practices- 102-16 and norms of behavior such as codes of conduct and Pitney Bowes Business Practices Guidelines guidelines.pdf codes of ethics.

Report the internal and external mechanisms for https://www.pitneybowes.com/content/dam/pitneybowes/us/en/our-company/business-practices- 102-17 Pitney Bowes Business Practices Guidelines seeking advice and reporting concerns about ethics. guidelines.pdf

https://www.pitneybowes.com/content/dam/pitneybowes/us/en/annual-report-2021/pitney_ 102-18 Governance structure of the organization Pitney Bowes Annual Report bowes_inc_-_2020_annual_report.pdf President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 57

Composition of the board and its https://www.pitneybowes.com/content/dam/pitneybowes/us/en/annual-report-2021/pitney_ 102-22 Pitney Bowes Annual Report committees bowes_inc_-_2020_annual_report.pdf

https://www.pitneybowes.com/content/dam/pitneybowes/us/en/annual-report-2021/pitney_ 102-23 Chair of the highest governance body Pitney Bowes Annual Report bowes_inc_-_2020_annual_report.pdf

Nomination and selection processes for the board and https://www.pitneybowes.com/content/dam/pitneybowes/us/en/annual-report-2021/pitney_ 102-24 Pitney Bowes Annual Report its committees bowes_inc_-_2020_annual_report.pdf

https://www.pitneybowes.com/content/dam/pitneybowes/us/en/annual-report-2021/pitney_ 102-25 Board conflicts of interest Pitney Bowes Annual Report bowes_inc_-_2020_annual_report.pdf

Board and senior executives’ roles in the organization’s mission statements, strategies, policies, and goals https://www.pitneybowes.com/content/dam/pitneybowes/us/en/annual-report-2021/pitney_ 102-26 Pitney Bowes Annual Report related to economic, environmental, and social bowes_inc_-_2020_annual_report.pdf impacts.

https://www.pitneybowes.com/content/dam/pitneybowes/us/en/annual-report-2021/pitney_ 102-40 Stakeholder groups Pitney Bowes Annual Report bowes_inc_-_2020_annual_report.pdf

https://www.pitneybowes.com/content/dam/pitneybowes/us/en/annual-report-2021/pitney_ 102-42 How stakeholders are identified Pitney Bowes Annual Report bowes_inc_-_2020_annual_report.pdf President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 58

https://www.pitneybowes.com/content/dam/pitneybowes/us/en/annual-report-2021/pitney_ 102-43 Approach to stakeholder engagement Pitney Bowes Annual Report bowes_inc_-_2020_annual_report.pdf

https://www.pitneybowes.com/content/dam/pitneybowes/us/en/annual-report-2021/pitney_ 102-44 Key topics raised through stakeholder engagement Pitney Bowes Annual Report bowes_inc_-_2020_annual_report.pdf

https://www.pitneybowes.com/content/dam/pitneybowes/us/en/annual-report-2021/pitney_ 102-45 Entities included in financial statements Pitney Bowes Annual Report bowes_inc_-_2020_annual_report.pdf

https://www.pitneybowes.com/content/dam/pitneybowes/us/en/annual-report-2021/pitney_ 102-48 Restatements Pitney Bowes Annual Report bowes_inc_-_2020_annual_report.pdf

Changes from previous reporting periods in terms of https://www.pitneybowes.com/content/dam/pitneybowes/us/en/annual-report-2021/pitney_ 102-49 Pitney Bowes Annual Report scope and boundaries. bowes_inc_-_2020_annual_report.pdf

102-50 Reporting period 2020

102-51 Date of most recent previous report 2019 President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 59

102-52 Reporting cycle Annual

[email protected] Provide the contact point for questions regarding the 102-53 3001 Summer St. report or its contents Stamford, CT 06926

Diversity and equal opportunity

Management approach 2020 CRR: Our People > Diversity and Inclusion 103 (103-1, 103-2, 103-3) (pg. 19-29)

2020 CRR: Our People > Diversity and Inclusion 405-1 Diversity of governance bodies and employees (pg. 20-24) Pitney Bowes 2021 Proxy Statement

Local communties

Management approach 103 2020 CRR: Our Communities (pg. 40-50) (103-1, 103-2, 103-3)

Operations with local community engagement, 413-1 2020 CRR: Our Communities (pg. 40-50) impact assessments, and development programs President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 60

Customer privacy

Management approach 103 2020 CRR: How We Operate (pg. 5-7) (103-1, 103-2, 103-3)

Total number of substantiated complaints Pitney Bowes 2020 Form 10-K 418-1 regarding breaches of customer privacy and 2020 CRR: How We Operate > Customer Privacy (pg. 8) losses of customer data. (Partially reported)

Environment

2020 CRR: Achieving environmental sustainability – 301-3 Reclaimed products and their packaging materials Green remanufacturing (pg. 13) and Environmental performance (pg. 15-17)

2020 CRR: Achieving environmental sustainability – 302-1 Energy consumption within the organization Environmental performance (pg. 15-17) https://www.cdp.net CDP report

2020 CRR: Achieving environmental sustainability – 302-3 Energy intensity Environmental performance (pg. 15-17) https://www.cdp.net CDP report

2020 CRR: Achieving environmental sustainability – 302-4 Reduction of energy consumption Environmental performance (pg. 15-17) https://www.cdp.net CDP report President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 61

2020 CRR: Achieving environmental sustainability – Reducing the environmental impact Reductions in energy requirements of products 302-5 of our products (pg. 12-14) and Environmental https://www.cdp.net and services performance (pg. 15-17) CDP report

2020 CRR: Achieving environmental sustainability – 303-1 Interactions with water as a shared resource Water usage (pg. 14)

2020 CRR: Achieving environmental sustainability – 303-2 Management of water discharge-related impacts Water usage (pg. 14)

2020 CRR: Achieving environmental sustainability – 303-3 Water withdrawal Water usage (pg. 14)

2020 CRR: Achieving environmental sustainability – 303-4 Water discharge Water usage (pg. 14)

2020 CRR: Achieving environmental sustainability – 303-5 Water consumption Water usage (pg. 14)

Operational sites owned, leased, managed in, or 2020 CRR: Achieving environmental sustainability – 304-1 adjacent to, protected areas and areas of high Responsible packaging (pg. 13) biodiversity value outside protected areas President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 62

Significant impacts of activities, products, and services 2020 CRR: Achieving environmental sustainability – 304-2 on biodiversity Responsible packaging (pg. 13)

2020 CRR: Achieving environmental sustainability – 304-3 Habitats protected or restored Responsible packaging (pg. 13)

IUCN Red List species and national conservation list 2020 CRR: Achieving environmental sustainability – 304-4 species with habitats in areas affected by operations Responsible packaging (pg. 13)

2020 CRR: Achieving environmental sustainability – 305-1 Direct (Scope 1) GHG emissions Environmental performance (pg. 15-17) https://www.cdp.net CDP report

2020 CRR: Achieving environmental sustainability – 305-2 Energy indirect (Scope 2) GHG emissions Environmental performance (pg. 15-17) https://www.cdp.net CDP report

2020 CRR: Achieving environmental sustainability – 305-3 Other indirect (Scope 3) GHG emissions Environmental performance (pg. 15-17) https://www.cdp.net CDP report

2020 CRR: Achieving environmental sustainability – 305-4 GHG emissions intensity Environmental performance (pg. 15-17) https://www.cdp.net CDP report President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 63

2020 CRR: Achieving environmental sustainability – 305-5 Reduction of GHG emissions Environmental performance (pg. 15-17) https://www.cdp.net CDP report

Not significant – 305-6 Emissions of ozone-depleting substances (ODS) https://www.cdp.net CDP report

Nitrogen oxides (NOX), sulfur oxides (SOX), and other Not significant – 305-7 https://www.cdp.net significant air emissions CDP report

2020 CRR: Achieving environmental sustainability – 306-1 Water discharge by quality and destination Water usage (pg. 14)

2020 CRR: Achieving environmental sustainability – 306-2 Waste by type and disposal method Reducing the environmental impact of our products (pg. 12-14) and Environmental performance (pg. 15-17)

306-3 Significant spills Not applicable

306-4 Transport of hazardous waste Not applicable President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 64

Water bodies affected by water discharges 306-5 Not applicable and/or runoff

Non-compliance with environmental laws 307-1 None and regulations

New suppliers that were screened using 2020 CRR: Achieving environmental sustainability – 308-1 environmental criteria Sustainable procurement (pg. 13)

Negative environmental impacts in the supply 2020 CRR: Achieving environmental sustainability – 308-2 chain and actions taken Sustainable procurement (pg. 13)

Health and safety

403-1 Occupational health and safety management system 2020 CRR: Safety (pg. 34-35)

Hazard identification, risk assessment, 2020 CRR: Safety (pg. 34-35) 403-2 and incident investigation

403-3 Occupational health services 2020 CRR: Safety (pg. 34-35) President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 65

Worker participation, consultation, and communication 403-4 2020 CRR: Safety (pg. 34-35) on occupational health and safety

403-5 Worker training on occupational health and safety 2020 CRR: Safety (pg. 34-35)

403-6 Promotion of worker health 2020 CRR: Safety (pg. 34-35)

Workers covered by an occupational health and safety 403-8 2020 CRR: Safety (pg. 34-35) management system

403-9 Work-related injuries 2020 CRR: Safety (pg. 34-35)

403-10 Work-related ill health 2020 CRR: Safety (pg. 34-35)

404-1 Average hours of training per year per employee 2020 CRR: Safety (pg. 34-35) President and Chief Our COVID-19 How we Achieving Our people Our clients Our Appendix Executive Officer letter response operate environmental and suppliers communities sustainability 66

Product safety

2020 CRR: Achieving environmental sustainability – Assessment of the health and safety impacts of product 416-1 Reducing the environmental impact of our products and service categories (pg. 12-14) and Environmental performance (pg. 15-17)

2020 CRR: Achieving environmental sustainability – Incidents of non-compliance concerning the health and 416-2 Reducing the environmental impact of our products safety impacts of products and services (pg. 12-14) and Environmental performance (pg. 15-17)

2020 CRR: Achieving environmental sustainability – Requirements for product and service information 417-1 Reducing the environmental impact of our products and labeling (pg. 12-14) and Environmental performance (pg. 15-17)

2020 CRR: Achieving environmental sustainability – Incidents of non-compliance concerning product 417-2 Reducing the environmental impact of our products and service information and labeling (pg. 12-14) and Environmental performance (pg. 15-17)

2020 CRR: Achieving environmental sustainability – Incidents of non-compliance concerning marketing 417-3 Reducing the environmental impact of our products communications (pg. 12-14) and Environmental performance (pg. 15-17) United States 3001 Summer Street Stamford, CT 06926-0700

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