AGENDA 1.0
MARKHAM PUBLIC LIBRARY BOARD
REGULAR MEETING
Notice of meeting to be held on Monday, June 25, 2018, 7:00 p.m., Markham Village Library, 6031 Highway 7 East, Markham, ON L3P 3A7
AGENDA
1.0 Call to order/Approval of agenda 1.1 Declaration of conflict of pecuniary interest 1.2 Delegation: None 1.3 Chair’s Remarks
2.0 Consent Agenda: All items listed under the Consent Agenda are considered to be routine and are recommended for approval by the Chair. They may be enacted in one motion or any item may be discussed if a member so requests.
2.1 Minutes of Regular Meeting, May 28, 2018
2.2 Declaration of Due Diligence by the CEO
2.3 Communication and Correspondence: 2.3.1 Markham Economist & Sun: MPL Repair Cafe 2.3.2 markham.ca: Preserving our history and honouring our heroes: Markham dedicates Veterans Square and Cenotaph 2.3.3 snapdMARKHAM; Battle of the Books
3.0 CEO’s Highlights, June 2018
4.0 Annual Monthly Policy Review: (To be undertaken at the January meeting)
5.0 Internal Monitoring Reports: (Compliance list of internal monitoring reports and discussion led by members) 5.1 Executive Limitation: EL-2c Budgeting/Forecasting (L. Tolensky/ L. Pogue) 5.2 Executive Limitation: EL-2h Community Relations (M. Aspevig /D. Macklin) 5.3 Executive Limitation: EL-2i Compensation and Benefits (A. Siu/L. Pogue) 5.4 Executive Limitation: EL-2j Communication and Counsel to the Board (Y. Dina/D .Walker)
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6.0 Ends: 6.1 Strategic Plan Update (D. Walker)
7.0 Governance: 7.1 Delegation of Board’s authority over the summer 7.2 Proposed Amendments to By-Laws 7.3 2018 Library Capital Budget Request Report
8.0 Ownership Linkage: 8.1 Input from Board Members
9.0 Board Advocacy: 9.1 Events for the Next Quarter (D. Macklin)
10.0 Education: 10.1 Community Learning Hubs (D. Walker) 10.2 Enterprise Risk Management Update (A. Cecchetto)
11.0 Incidental Information: 11.1 Staff Recognition Event
12.0 New Business
13.0 Board Evaluation: 13.1 Questionnaire Results: Performance of Individual Board Members
14.0 In Camera Agenda:
15.0 Adjournment
Members are requested to call Susan Price at (905) 513-7977 ext. 4311 by 4:00 p.m. on Monday, June 25, 2018 or e-mail [email protected] if unable to attend. Thank you.
NEXT MEETING: Monday, September 24, 2018 7:00 p.m. Markham Village Library, Program Room 6031 Highway 7 East, Markham L3P 3A7
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TO: Markham Public Library Board
FROM: Catherine Biss, CEO& Secretary-Treasurer
PREPARED BY: Susan Price, Board Secretary
DATE OF MEETING: June 25, 2018
SUBJECT: CONSENT AGENDA
RECOMMENDATION:
That the Consent Agenda comprising of Agenda 2.0 to 2.3.3 and the same are hereby approved as written and the CEO of the Library is hereby authorized and directed to take such action that may be necessary to give effect to the recommendations as therein contained:
2.0 CONSENT AGENDA:
2.1 Minutes of Regular Meeting, May 28, 2018 2.2 Declaration of Due Diligence by the CEO 2.3 Communication and Correspondence:
2.3.1 Markham Economist & Sun: MPL Repair Cafe 2.3.2 markham.ca: Preserving our history and honouring our heroes: Markham dedicates Veterans Square ad Cenotaph 2.3.3 snapdMARKHAM: Battle of the Books
Catherine Biss CEO & Secretary-Treasurer
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MARKHAM PUBLIC LIBRARY BOARD
DECLARATION OF DUE DILIGENCE BY THE CEO
I, Catherine Biss, Chief Executive Officer of the Markham Public Library Board (the “Board”), hereby declare that to the best of my knowledge and belief, Markham Public Library is in compliance with the following from May 24,2018 to June 19,2018.
1) All wages owing have been paid to all employees of the Board;
2) All payroll remittances, consisting of income tax, CPP, EI premiums and Employers Health Tax
relating to employee remuneration have been appropriately calculated and withheld, and promptly
remitted;
3) All the Harmonized Sales Taxes owing have been appropriately calculated based on the Board’s
current operating procedures and promptly remitted on a quarterly basis;
4) All federal and provincial regulatory filings have been made;
5) The Board has been informed of any complaints of harassment, including sexual harassment,
involving a staff person;
6) The Board has been informed of any contraventions of the Occupational Health and Safety Act;
7) Other than as previously disclosed to the Board, there are no actual, threatened or potential claims
against the Board or its Directors.
June 19, 2018 Catherine Biss, CEO & Secretary-Treasurer Date
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TO: Markham Public Library Board
FROM: Catherine Biss, CEO & Secretary-Treasurer
PREPARED BY: Diane Macklin, Manager, Marketing & Community Development
DATE OF MEETING: June 25, 2018
SUBJECT: Internal Monitoring Report: Executive Limitation, EL-2h-Community Relations
RECOMMENDATION:
That the report entitled “Internal Monitoring Report: Executive Limitation, EL-2h Community Relations” be received.
POLICYTYPE: EXECUTIVE LIMITATIONS
POLICYTITLE: COMMUNITY RELATIONS (EL-2h) (Report on actions undertaken to maintain a positive public image of the Library and public awareness of Library Board activities).
GLOBAL POLICY LIMITATION: With respect to the Board’s reputation and standing in the community, the CEO shall not endanger the organization’s public image, credibility, or its ability to accomplish Ends.
INTERPRETATION: The CEO will ensure the Board’s reputation and standing in the community are not negatively affected.
REPORT: All community relations requirements are in full compliance with Board policy.
______Catherine Biss CEO & Secretary-Treasurer
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1. The CEO shall not allow the public to be without access to information that keeps them informed of the work of the organization including: a. Agendas and approved Minutes of each regular public Board meeting or annual meeting b. Reports including annual achievements, financial statements, statistical reports and other reports at the discretion of the CEO.
REPORT: On the Board page of the Library website, the Library has links to the Board’s agendas, minutes, meeting schedule, by-laws as well as policies and appropriate reports. Agendas are posted a minimum of three days in advance of Library Board meetings and include all staff reports except confidential reports requiring Board approval. A one year archive of Board Agenda packages and Board Minutes is maintained on the Library’s website. The Library posts information and reports such as annual achievements on the website, in-branch and through social media channels.
2. The CEO shall not fail to develop and implement policies concerning receipt and use of donations and gifts (monetary or in-kind) that consider: a. ownership and timelines and b. appropriate recognition.
REPORT: The Library endorses the Canadian Library Association’s Position Statement on Sponsorship Agreement in Libraries. This statement acknowledges the importance of pubic funding for the public good while allowing libraries to pursue supplementary funding. MPL’s Gifts, Donation and Sponsorship Policy defines sponsorships, gifts, fundraising and donations as well as outlining the basis upon which funds are accepted, contractual obligations and recognition. The ‘Gifts, Donation and Sponsorship Policy’ is posted on the Library’s website.
Monetary donations are acknowledged individually upon receipt. A list of all "Honour with Books” and other donors (many anonymous) is posted in the branch and on the website annually, with a message of thanks. Donations through the “Donate Now” link on MPL’s website are immediately acknowledged by email. Donations indicated as being “in memory of” or “in honour of” someone are then managed through the Honour with Books process with the donor and honouree both receiving the appropriate acknowledgement of the gift.
3. The CEO shall not fail to make the Library visible in the community.
REPORT: The Library actively engages community members at venues outside the Library. Staff seek opportunities to be visible in the community, participating in local events and promoting library programs and services.
In 2017 outreach priorities focused on increasing visibility in the Aaniin catchment area to generate awareness of new services at the branch. In the first two quarters of 2018 efforts have focused on school visits particularly in piloting new technology programs to encourage use of makerspaces at Angus Glen, Thornhill Community Centre and Aaniin branches. School and classroom visits also provide an opportunity to have conversations with teachers, administrators and parents about library resources including services available for special needs students such as CELA.
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The Library optimizes website content to improve search results and increase visibility online. Staff stay abreast of constantly evolving changes to how search engines and social media sites help users discover content and how content is fed to users. With this knowledge the Library's online channels are optimized to improve organic search results. Staff monitor Google analytics and the key search terms used to find Library information and adapt meta descriptions accordingly. Staff use paid ads including Google ads, Facebook boosts and Twitter ads to increase the likelihood of customers receiving Library information. For example, the Library effectively used Google ads and paid social media advertising to promote the All Candidates Meeting in May. Facebook posts and Twitter ads have been cost effective ways to reach a targeted audience with information about specific library programs or events. The Library has claimed ownership of Google business listings for each branch and for Markham Public Library and manages the content on those pages to improve accuracy of information in customer search results. As well as providing information and engaging users, the Library uses social media channels to monitor and manage the Library's reputation. Staff monitor social media for kudos and concerns and when warranted, staff reach out to users to add value, to correct information, and to rectify situations. These most often relate to account issues, connection issues, or complaints about customer behaviour in the library.
MPL also endeavours to be visible within the library community. This year Catherine Biss was named Librarian of the Year by the Ontario Library Association. Branch Librarian Andrea Dunn sits as the Chair of the Reader's Advisory (RA) Committee. The RA Committee develops and promotes adult reader's advisory services in public libraries through educational opportunities such as the annual ‘RA in a Day’ conference and the development of core competencies for library staff in reader's advisory services. Community Librarian Ryan Moniz sits on the Children and Youth Services Committee which serves as a vehicle through which children's and youth services in public libraries may be analyzed, understood and proactively planned for.
MPL staff delivered presentations about MPL initiatives through several forums including: 2 presentations at the 2018 OLA Superconference, one on readers advisory and the other on youth engagement. customer service training at Orangeville Public Library speaking about online learning at Vaughan Public Libraries staff symposium speaking to iSchool students at U of T (students in the Library Masters program) speaking at the U of T symposium on talent management a presentation to York Region Strategy Managers which resulted in recording a webinar for the Region on customer service in the public sector.
4. The CEO shall not fail to have policies and procedures in place that monitor the Library's reputation.
REPORT:
The Customer Promise, posted on the Library's website ensures fair treatment and outlines expected behaviours of both customer and staff. The Library has Public Service policies in place that fulfill the Library's mission and ensure a safe, comfortable and respectful environment. These policies are posted on the Library website. All policies are on a review cycle ensuring they meet evolving community needs.
Several other policies and procedures are in place to protect and monitor the Library's reputation: Automated alerts that search mentions of the Library in mainstream media, social media, blogs
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and websites. Social Media Policy that outlines how staff use social media on behalf of the Library and how they respond to negative content. The Media Relations Policy and Procedures provide guidelines that enable staff to effectively deal with media during a high-level accident or incident within the Library. The Business Continuity Plan outlines strategies and actions in response to an incident or disruption of service. The Partnership Policy ensures fairness in the development of partnerships between the Library and other organizations. Recognizing that staff are the Library's most influential brand ambassadors, there are a number of HR policies that reduce internal risks to the Library's organizational reputation. Orientation to Library policies is embedded in the onboarding process for new staff. Regular review of policies take place at staff meetings and in staff training.
5. The CEO shall not fail to enter into partnerships or collaborations that are cost effective and of mutual benefit.
REPORT: The Partners for Healthy Living Partnership brings together the medical library of Markham Stouffville Hospital and the Cornell branch of MPL to connect community members with programs, services and collections related to health and wellness. The sharing of resources and space builds capacity and effectiveness in supporting the health literacy of the communty. The Library's principles of cooperation and partnership are set out in the Library Cooperation Agreement which commenced Jan 1, 2013. The Living Health and Wellness Information Services Working Group oversees the day to day operations of the partnership and annually reviews the Library Cooperation Agreement. The Working Group is comprised of three representatives from MPL and three from MSH who meet twice a year. Recommendations of the Working Group for the renewal of the Agreement are now being reviewed by both organizations.
The Literacy Council York South is a not-for profit organization providing one-on-one reading, writing, numeracy and computer skills training to adults through space at the Thornhill Community Centre Library. Governed by a Board of Directors and funded by the Ministry of Training Colleges and Universities, the LCYS serves residents of southern York Region with literacy skills below a Grade 12 level. Through tutoring, LCYS helps learners to improve skills to achieve their goals of further education, apprenticeship or employment. LCYS has a space agreement with the Library which is reviewed and renewed on a bi-annual basis.
In 2018 the Library entered a partnership with Youth and Parents Association of Markham (YPAM) to deliver a reading support program at the Aaniin Library. Since launching in late January there have been 1050 participants attend the Reading to Success program. YPAM has brought several high profile community members to the program to motivate the participants, including local MPs, and the Chief of York Regional Police. Based on the success of the program, staff are now collaborating with YPAM on other programs, including a drop in carrom (South Asian game) program to support seniors, Tamil storytimes, and in development for the Fall, math tutoring.
In their daily work, Library staff work collaboratively to build relationships and partnerships that help them better understand and serve the community. Staff are proactive in identifying opportunities to partner within the community to deliver a range of programs and services that meet community needs and help
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the Library to connect to non-users. Partnerships at the Library support the mission and goals of the library. They support community development and promote understanding and support for the library. Staff follow a rigorous process to identify, develop, maintain and evaluate partnerships. Since January, the Library has offered 406 partnered program sessions through community organizations and another 37 programs led by individuals of the community sharing their passion and expertise. In total, these programs have attracted 9250 participants
Type of Partnered 2017 2018 Programs Jan - May Jan - May Sessions Sessions Participants Business 31 56 236 Arts, Literature and Culture 10 14 480 Health 111 99 1710 Literacy 67 82 3410 Settlement 71 51 830 Personal Growth 76 702 Computers 9 81 Other 25 18 889
6. The CEO shall not fail to seek public input on library services and operations.
REPORT: The Library seeks customer and community feedback for all areas of operation through the online Customer Satisfaction Survey. Administered four times a year, the survey gauges the effectiveness of the Library's services, facilities and staff. Each survey blitz offers customers a different incentive designed to attract different respondents. This year's Winter blitz offered participants VIP movie tickets while the Spring blitz offered survey participants a chance to win a family pass to the Toronto Zoo. Year to date 1174 people have provided their feedback through the customer satisfaction survey.
Library staff collaborate with other City Departments to address community issues which affect the city as a whole. Library staff have taken the lead on the update of the City's Integrated Leisure Master Plan including the delivery of a community survey to help plan future parks, recreation, cultural and library facilities and services. Survey questions help identify interests, reasons for using the Library and barriers to participation. Review of the data is now underway and the updated plan will be released to the community later this year. Staff also supported the City's submission to the federal Smart Cities Challenge program through the design and delivery of community consultations.
The Library participates in Project Outcomes, a North American project sponsored by the Public Library Association of ALA, (the American Library Association), to measure and compare outcomes for library programs. Project Outcomes uses standard survey questions to assess programs and reports results in an international database. Program participants are provided with the opportunity to provide feedback about their program experience through Project Outcomes. An annual celebration event for program volunteers provides another opportunity for staff to gather feedback from volunteers regarding their experiences.
Staff surveyed Aaniin's Business Hub members and subsequently set up one-on-one interviews to help assess the new business incubation model and inform services and programs offered to aspiring entrepreneurs.
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Using techniques developed by the Harwood Institute, staff conduct community conversations that begin with "What kind of community do you want to live in?" instead of asking for suggestions about library services offered. The 10 questions that make up the community conversation invite responses on a wide variety of issues, concerns and aspirations. By facilitating these conversations, the Library provides a unique opportunity for the community to share their vision and connect with each other to make positive change. This process provides library staff with information that helps create a roadmap for the development of community building programs and services. This year's community conversations focused on youth. Following the conversations, staff created their narrative, confirmed the narrative with the teen participants and are now planning programs that focus on opportunities for teens to be heard and feel part of the broader community - a strong theme of their story.
2017 YTD 2018 YTD % Change Facebook followers 819 975 19.0% Twitter followers 1919 2367 23.3% Instagram followers 628 Programs offered through partnerships 422 481 14.0% Programs offered in the community 14 47 235.7% Community led programs 18 37 105.6% Outreach visits 131 107 18.3% People reached through outreach 4087 4780 17.0%
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TO: Markham Public Library Board
FROM: Catherine Biss, CEO & Secretary-Treasurer
PREPARED BY: Larry Pogue, Director, Administration
DATE OF MEETING: June 25, 2018
SUBJECT: INTERNAL MONITORING REPORT – EXECUTIVE LIMITATION EL-2i, COMPENSATION AND BENEFITS
RECOMMENDATION:
That the report entitled “Internal Monitoring Report – Executive Limitation EL-2i, Compensation and Benefits” be received.
POLICY TYPE: EXECUTIVE LIMITATIONS POLICY TITLE: COMPENSATION AND BENEFITS (EL-2i) [Report on MPL’s practices with regard to employee
compensation and benefits.]
GLOBAL POLICY LIMITATION: With respect to employment, compensation and benefits to employees, consultants, and contract workers, the chief executive shall not cause or allow jeopardy to fiscal integrity or public image.
INTERPRETATION: The CEO will ensure that the Library’s fiscal integrity and public image remain un-jeopardized.
REPORT: All compensation and benefits requirements are in full compliance with Board policy.
ASSERTION OF COMPLIANCE As per the Report below, I assert that I am in compliance with this Global Policy Executive Limitation.
Catherine Biss CEO & Secretary-Treasurer
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1. The CEO may not change his or her own compensation and benefits.
REPORT: The Library CEO’s salary compensation is based on the Library Non-union salary grid, and benefits are comparable to those provided by the City of Markham. The salary ranges for all Library employees are available as public information on the MPL website.
Per the Library’s “Terms of Reference for Management and Non-union Employees Policy”, annual cost-of-living increases for all Non-union staff, including the CEO, have been identical to those offered to unionized Library employees.
2. The CEO may not promise or imply permanent or guaranteed employment.
REPORT: All offers of employment are made on the basis of relevant employment legislation and the Collective Agreements, where applicable. There have been no cases of “permanent employment” being offered, either explicitly or implicitly.
Recruitment is carried out objectively and hiring decisions are based on the candidates’ qualifications, skills and demonstrated ability to meet the responsibilities of the position. Whenever temporary employment is offered to employees, they are made for defined periods of time with specific end dates.
3. The CEO may not establish current compensation and benefits which: A. Deviate materially from the geographic or professional market for the skills employed. B. Create obligations over a longer term than revenues can be safely projected, subject to losses of revenue and legally imposed restraints.
REPORT:
A. Professional Market
Compensation and benefits for unionized employees are negotiated with the Canadian Union of Public Employees (CUPE) through the collective bargaining process. As is indicated above, the Non-union group has traditionally received the same cost of living increases as the Union groups.
The Library has collective agreements with CUPE Local 905 Markham Library Unit, Full Time and Part Time, that will expire on March 31, 2020. The Page group of employees certified with CUPE in July 2017, and the Library has been in negotiations with the Union for a first contract for this group since December 2017. Compensation for these employees is the provincial minimum wage, which increased from $11.60 to $14.00 effective January 1, 2018 – a 17% increase.
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MPL monitors salary rates and annual cost of living increases within the Ontario public library community on an ongoing basis to ensure that its compensation levels remain competitive. Salary surveys indicate that there is no material deviation in compensation levels for professional librarian positions between Markham and comparable Ontario municipalities.
MPL’s workforce consists of 300 employees, the majority of them being part-time and/or contract employees. There is often some turnover of employees, particularly within the part time group.
B. The Library’s Obligations: As described above, benefits for unionized Library staff are negotiated through collective bargaining and are itemized in the Collective Agreements. The City’s Financial Services Department sets aside funding in anticipation of cost of living increases. The Library ensures that compensation obligations do not exceed available funding.
The Personnel budgets are reviewed on an ongoing basis to ensure that expenditures do not exceed available resources. MPL staff meet regularly with the Financial Services Department to ensure that actual expenditures are within budget.
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TO: Markham Public Library Board
FROM: Catherine Biss, CEO & Secretary-Treasurer
PREPARED BY: Deborah Walker, Director, Library Strategy
DATE OF MEETING: June 25, 2018
SUBJECT: Executive Limitation: EL-2j Communication & Counsel to the Board (February to May 2018)
RECOMMENDATION:
THAT the internal monitoring report entitled “Executive Limitation: EL-2j Communication & Counsel to the Board (February to May 2018)” be received.
POLICY TYPE: EXECUTIVE LIMITATIONS
POLICY TITLE: COMMUNICATION AND COUNSEL TO THE BOARD (EL-2j) [Report on the CEO’s communications to the Board, ensuring that it is
properly informed and equipped to make appropriate decisions.]
GLOBAL POLICY LIMITATION:
The CEO shall not permit the Board to be uninformed or unsupported in its work.
INTERPRETATION:
The CEO will ensure the Board is informed and supported in its work.
REPORT:
This is a report on communication and counsel to the Board for the period from February to May 2018. All communication and counsel requirements are in full compliance with Board policy.
ASSERTION OF COMPLIANCE
As per the Report below, I assert that I am in compliance with this Global Policy Executive Limitation.
Catherine Biss CEO & Secretary-Treasurer
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1. The CEO shall not neglect to submit monitoring data required by the Board (see policy on Monitoring Executive Performance) in a timely, accurate and understandable fashion, directly addressing provisions of the Board policies being monitored and including the CEO’s interpretations consistent with the “Delegation to the CEO” policy, as well as relevant data.
REPORT: On a regular schedule, the Library provides appropriate internal monitoring reports, in which the CEO discloses compliance information to the Board. All such reports include a statement of interpretation indicating the CEO’s “reasonable interpretations” of the Board Ends and Executive Limitations Polices within the meaning of the “Delegation to the CEO” policy. Relevant data is included in monitoring reports to demonstrate accomplishment of the interpretation (regarding Ends) or compliance with the interpretation (regarding Executive Limitations). Monitoring data is also provided to the Board through the regular cycle of Strategic Plan Updates, Ends Reports, Executive Limitation Reports, and Board Statistical Reports. Annually, the auditor presents the previous year’s financial report.
2. The CEO shall not let the Board be unaware of significant changes in provincial or municipal policies, anticipated adverse media coverage, material external and internal changes (including purchases of over $350,000), particularly changes in the assumptions upon which any Board policy has previously been established.
REPORT: The monthly CEO reports identify significant changes in provincial or municipal policies, anticipated adverse media coverage, and material external and internal changes. Significant changes in provincial or municipal policies reported include: o Major Policies and Initiatives Led by the Commission of Community and Fire Services. o Integrated Leisure Master Plan Update 2018. o Expansion of Library Hours. o Province Ends Funding Freeze for Ontario Public and First Nations Libraries. Material external and internal changes reported include: o YPAM Reading to Success program. o Ready to Read Card Launch. o Library Strategy at Aaniin. o Library Extended Hours Launch. o Chinese Publications for Canadian Libraries (CPCL) appeal outcome. o Facility Booking (Class) and Point of Sale (POS) Replacement Project. Regarding purchases of over $350,000, no such purchases have been made during the reporting period. When an event relevant to the Board’s mandate arises outside the normal cycle of Board reports, staff use email communication to ensure Board awareness. Adverse media coverage during the reporting period is reported in the regular CEO reports. When a potentially urgent incident of adverse media coverage arises between Board meetings, staff use email to ensure the Board Chair and Vice-Chair are promptly informed. o In the April CEO’s Highlights Report, the CEO informed the Board of media coverage regarding a photography exhibit at the Markham Village Library, and that the Board Chair had been promptly informed of the issue.
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3. The CEO shall not allow the Board to be unaware that, in the CEO’s opinion, the Board is not in compliance with its own policies on Governance Process and Board-CEO Linkage, particularly in the case of Board behaviour that is detrimental to the work relationship between the Board and the CEO.
REPORT: There has been no non-compliance to report on.
4. The CEO shall not present information in unnecessarily complex or lengthy form or in a form that fails to differentiate among information of three types: monitoring, decision-preparation, or other.
REPORT: Staff prepare appropriate reports and presentations for Board information or recommending Board approval. The reports and presentations include points of view, issues, and options, as appropriate. Examples include: o February 26, 2018: 8.2 Hours Report for Council. 10.1 2018 Integrated Leisure Master Plan. 10.2 Discussion on Risk Management. o March 26, 2018: 8.2 Hours Report to General Committee Update. 10.1 2018 Integrated Leisure Master Plan. o April 23, 2018: 6.1 Strategic Plan Update. 10.1 Accessibility Services Available to Library Users. o May 28, 2018: 10.1 Content that Transforms. 10.2 Project Outcome.
Staff invite delegations of City staff to attend Board meetings to provide information on municipal aspects of Board issues, as appropriate. o No such delegations took place during the reporting period.
Staff invite delegations of consultants and other external representatives to attend Board meetings to provide information on projects and initiatives of interest to the Board, as appropriate. o April 23, 2018: Integrated Leisure Master Plan: Mr. Steve Langlois, Monteith Brown Planning Consultants. o May 28, 2018: Mr. Reagen Travers, Manager, KPMG: re Approval of 2017 Financial Statements of the Markham Public Library Board.
5. The CEO shall not allow the Board to be without a workable mechanism for official Board, officer or committee communications.
REPORT: In the absence of any feedback, the CEO is in compliance.
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6. The CEO shall not allow the Board to be without secretarial support, including draft minutes within two weeks of each Board meeting and any action list arising from meetings.
REPORT: The Board Secretary provides action lists arising from Board meetings within a week of the meeting The Board Secretary provides a draft of the minutes to the Board within two weeks of the meeting. The Board Secretary responds to telephone calls and emails within 48 hours of receipt of them.
7. The CEO shall not favour or privilege certain Board members except when:
a) Fulfilling individual requests for information or; b) Responding to officers or committees duly charged by the Board.
REPORT:
The CEO is in compliance.
8. The CEO shall not allow the Board to be unaware of an actual or anticipated non-compliance with Ends or Executive Limitations policy of the Board regardless of the Board’s monitoring schedule.
REPORT: There has been no actual or anticipated non-compliance with any policy of the Board to report on.
9. The CEO shall not fail to submit to the Board a required approval (consent) agenda containing all items delegated to the CEO, and required by law or contract to be Board-approved, along with the monitoring assurance pertaining thereto. REPORT: During the reporting period, there was nothing in the consent agendas that was required by law to be Board-approved.
10. The CEO shall not allow the Board to be unaware of complaints identified by customers which in the judgment of the CEO are of pressing concern.
REPORT:
In the February 2018 CEO’s Highlights Report, the CEO informed the Board regarding a complaint received about an exhibit of art by Grade 12 students of Father Michael McGivney Catholic Academy on display at the Markham Village Library. In the March 2018 CEO’s Highlights Report, the CEO informed the Board regarding some customer complaints about Wi-Fi service at the Aaniin branch.
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11. The CEO shall not allow personal information about Board members to be unprotected or compromised (except for Board member’s names, photographs, and any authorized tag lines on the Library website and other promotional vehicles).
REPORT: The Board Secretary maintains all contact information for Board members in confidential files accessible only to senior administration staff and their support staff. The Board’s personal contact information is provided through electronic and paper versions to the Board members, senior Administration staff and their support staff only upon specific occasions: a) Emergency, b) Inviting Board members to special MPL events such as opening a library, staff celebrations, etc., and c) To fulfill Revenue Canada’s request for information on the “Directors, Trustees, and Like Officials worksheet.” The Library’s Human Resources policy regarding Confidentiality of Personal Information further provides that contact information for employees and Library Board members may not be released without the permission of the employee/Board member or the CEO. Requests for this information must be referred to the CEO, or designate.
12. The CEO shall not fail to advise the Board in a timely manner of trends, facts and information relevant to the Board’s work.
REPORT:
The monthly CEO reports include: o Relevant external trends, such as: The Future of Print Books in Academic Libraries. Urban Library Service Models and Bibliotecha open+ pilot projects. The Future of Well-Being in a Tech-Saturated World (Pew Research Center). o Statistical reports on a quarterly basis. The statistical reports include year-over- year data regarding new member registrations, customer satisfaction, library space (in-person visits, electronic visits, room bookings), circulation, self-service, connectivity (computer usage, website and catalogue sessions, social media followers), and programs and outreach. o Background facts relevant to the Board’s work or as follow up to Board discussions. Examples during the reporting period include: Enterprise Risk Management Implementation. Library Budgets in the GTA. Integrated Leisure Master Plan – Status of 2010 Recommendations. Markham Reads. Library Accessibility Services. Library Hours Expansion Multi-Year Plan. The regular Strategic Plan Update reports include: o Updates regarding work plan progress. o Identification of strategic priorities. o Identification of societal and or economic trends that have implications for library strategy. Information on Library program offerings is provided on a quarterly basis.
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TO: Markham Public Library Board
FROM: Catherine Biss, CEO & Secretary-Treasurer
PREPARED BY: Deborah Walker, Director, Library Strategy
DATE OF MEETING: June 25, 2018
SUBJECT: Strategic Plan Update
RECOMMENDATION:
That the report “Strategic Plan Update” be received.
BACKGROUND:
This purpose of this Report is to inform the Board regarding the January to May progress of our 2018 Strategic Work Plan.
2018 STRATEGIC PRIORITIES
The 2018 strategic priorities identified in the January Strategic Plan Update Report (10.1 January 22, 2018) for the first quarter continue to advance as planned.
1. Expanding Library Hours The Library Hours Report was received by General Committee on March 26, 2018. The start of expanded Friday hours (all branches) took place on Friday, May 4th. The start of expanded Sunday hours (Aaniin and Angus Glen branches) took place on Sunday, May 6th.
2. Ready to Read Card Launch The Ready to Read card launched on Family Literacy Day (January 27th, 2018). As of June 11th, we reached a total of 670 registrations (146 new members and 524 conversions of existing members to Ready to Read cards).
3. Digital Markham Strategy
Following the launch of the new Digital Media Lab (DML) at Aaniin, the new DMLs at the Angus Glen and Thornhill Community branches have also opened. Each DML features MAC computers, multimedia production and editing capabilities through the Adobe Creative Suite, equipment for digitization of print and media content, green screens, recording equipment and 3D printing.
The installation of a Kids’ MakerLab will be installed at the Cornell branch is in progress.
4. Integrated Leisure Master Plan Update – Revised Timeline Following the consultant’s presentation to General Committee on May 7th, and based on Council feedback and questions, it was decided to defer the final report to September. Over the summer, the staff team will continue to work with the consultant to review the draft recommendations and finalize the report.
Cross-Commission/Departmental Projects 2019-2022
As part of business planning, the City is currently reviewing and ranking the full list of cross- Commission/Departmental projects for 2019-2022, along with projected resource requirements (i.e. human resources from supporting departments), with a view to ensuring adequate organizational capacity to support the projects (while also carrying on with internal strategic projects and business as usual activities).
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As an ambitious city, and pursuant to BMFT, Markham develops demanding business plans each year. However, all departments are concerned about their capacity to support these important projects while also carrying on with internal strategic projects and business as usual activities. Review and prioritization is in progress.
MPL has been identified as a supporting department for more than two dozen projects, including.
Electronic Document Management System (Sharepoint) Implement the Digital Strategy People Plan- Succession Planning and Talent Review Library Digital Media Lab Expansion Program Registration and Facility Booking system (Class replacement) and Point of Sale Replacment Implement the Auditor General’s recommendations for the Payroll audit. Ensure the City’s Procurement and A/P processes comply with Bill 142 (Construction Act) prompt payment requirements. Capital Budgeting System Implementation Corporate Security - improve Corporate Security by implementing the Auditor General and consultant's recommendations that includes; Update access control and CCTV system; Incident Management System; Policies and Procedures. Cyber Security Program Customer Relationship Management System (ACR replacement) Learning Management System (Phase 1 roll out and policy development) (Phase 2 - customized department learning path) Accessibility and Age Friendly Design Master Plan Older Adult- Implementation of standardized age- 65 Older Adult- Ability to Pay Model EPIC - Reporting Project-development & roll out Content Management System (Phase 2 - wayfinding) Ongoing Secondary Plan preparation / updates (6 areas) Implementing the Community Engagement Platform Telecom System Replacement Printer Replacement
The Work Plan update below covers January to May 2018. New and revised items are shaded in yellow.
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STRATEGIC THEME 1. CONNECTING PEOPLE AND COMMUNITIES
Objective 1. Connect people and communities to enriching opportunities for engagement and learning
ACTIONS 2018 WORK PLAN 2018 JAN TO MAY REPORT TARGET Provide Maintain strategy for multilingual •Story and song programs in Mandarin Q4 services & programs: continue to seek stable and Cantonese have been implemented programs to partnerships to offer programming at TC; will expand to all branches. those who in other languages, particularly to • Planning story and song programs in experience the newcomers, to inform and reduce Tamil for summer (through YPAM). greatest social isolation. barriers to • Grow Mandarin story time to new equitable branches & introduce Cantonese opportunity story time through community • Completed staff training for the subsidy partners. program. • Launch subsidy program at AL (i.e. refer to Rec). On site subsidies will be implemented for Spring programs when Aaniin is fully operational Deliver • Implement Library Older Adult • Launched knitting and crochet program Q4 programs that Strategy, with focus on at Aaniin for Older Adults (includes meet the homebound and socially isolated knitting hats for MSH babies). intellectual, seniors. • Planning summer Older Adult programs recreational for the Tamil community. and social • Launch Brain Project to promote interests of a neurological health and dementia Website for Seniors’ Services in growing senior prevention Markham: MPL will support the Region’s population. project to partner with 211 Ontario to develop a webpage of seniors’ services for York Region residents, with a view to creating a single entry point to access information. Enrich Life While Culture re-organizes and re- In progress: Q4 through brands: • PK review will include a survey of Culture • Review PechaKucha. attendees.
Exhibits: • Support local artists through • Artworks by Grade 12 Art Students from exhibits online or in branches. Father McGivney High School • #metoo photography exhibit
• Promote posting of ebooks on Overdrive.
• Develop public expression • Completed program on how to make programs. youtube videos. • Developing new programs for fall, including a (sold-out) paper-flower making program. Advance Civic • ILMP Survey. • ILMP online survey ran from March 27 to Q4 Engagement April 25. Data to be analyzed and included in the ILMP Update Report. • Strategic Plan Survey. • Hours Survey (in-branch). • Focus Groups – Hakka seniors. • Finalize themes & identify Completed. Q2 speakers for the 2018 Scholars’ Hub series.
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ACTIONS 2018 WORK PLAN 2018 JAN TO MAY REPORT TARGET • Support the development of the Due to YSPACE’s revised mandate (i.e. N/A York University campus and focusing on a fee-based hub for community engagement plan entrepreneurs), MPL will step back from (YSPACE). this initiative and prioritize partnerships that offer a better fit in terms of mission, i.e. shared missions that focus on digital literacy skill development at a community/ entry level. Indigenous • Plan Indigenous programs Indigenous film screenings and Q4 Initiatives events, including a speaker event discussions are planned for Aboriginal during Aboriginal History Month History Month (June 5 and 21). (June). • Develop staff awareness through the University of Alberta MOOC. • Develop staff and public awareness through promotion of indigenous collections.
Election Year Digital Democracy Initiative. All City Libraries will be designated as Q4 (Municipal) Voter Assistance Centers during the entire Voting Period (Oct. 12 – Oct. 22) Services available will include: • Additions to the Voters’ List • Revisions to the Voters’ List • Access to computers for voting • Assistance with the online voting process/platform • General information about the election Election Year Host All Candidates Meeting. An all-candidates meeting for the Q2 (Provincial) Markham-Stouffville riding took place at the Markham Village Library on May 31st. 93 residents attended.
Objective 2. Create partnerships that build community capacity
ACTIONS 2018 W0RK PLAN 2018 JAN TO MAY REPORT TARGET Partnerships • Complete MSH Agreement. In progress. Q4 That Expand • Focus Health & Wellness Health Programming on mental health Awareness and seniors. Mental Health Awareness for • Completed May Mental Health Walk. Q4 Youth starting from Cornell, in partnership with YPAM. Partnerships to • Implement plans for senior • Launched new handout for seniors and Q4 Advance newcomer programs to reduce newcomers (with translations in Newcomer social isolation Cantonese, Mandarin and Tamil). Settlement
Partnerships to Bring Business Hub to life - launch • Over 90 members to date. Q2 Take Care of membership model of Business Business and Hub. Develop Markham’s Workforce Partnerships to • Continue to develop STEAM programs continue to run with Q4 Support Digital programming strategy that focuses full registration. Markham and
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ACTIONS 2018 W0RK PLAN 2018 JAN TO MAY REPORT TARGET Contribute to on digital literacy and STEAM • New STEAM camps launching at the City’s skills. Angus Glen on Saturdays. Economic • Launch new STEAM camps. • Developing new STEAM camps with Strategy • Introduce STEAMy story times & focus on design and robot-making. MakerClub at Aaniin. • Summer STEAM Camps are nearly full at 97% enrollment with long wait lists. • Revenue YTD for programs is $100,000 over target. • Developing new workshops – 3D printing for children. • Laser printing workshop ran at full capacity. • Aaniin Maker Club is full for the entire year. • Planning Adobe Premier programs and a business startup camp for kids at Aaniin. New Programming Pilot – Repair Café took place at the Markham Village branch on June 9th. Offered in partnership with York Region and NewMakeIt, the Café brought together people with items to repair (e.g. small appliances, bicycles) and “tinker” volunteers who share their skills and tools. Over 130 customers attended the event. Based on this success, staff are planning to offer a Repair Café in each quarter of 2019.
Objective 3. Take the library experience out into the community
ACTIONS 2018 WORK PLAN 2018 JAN TO MAY REPORT TARGET Program • Develop STEAM-based • Launch of STEAM programs for Q4 Beyond Library programs for delivery in schools schools met with high demand. Walls and for class visits to Library. • Developing 2 new STEAM programs for schools (urban design; building solutions for sustainable energy). • Developing a webpage for teachers. • Develop 'menu' for school in- branch visits. Other Outreach • Launch MobileCirc to allow offsite Q2 membership creation, checkout, etc. • Acquire mobile hot spot for Internet access offsite. •Implement BookBike plan for community pop ups.
Objective 4. Develop programming that supports community aspirations to change lives for the better.
ACTIONS 2018 WORK PLAN 2018 JAN TO MAY REPORT TARGET Develop MPL Collaboration In progress. Q4 Business Model • Strengthen through ILMP for Programs Update. • Continue joint Rec Culture Library program meetings.
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ACTIONS 2018 WORK PLAN 2018 JAN TO MAY REPORT TARGET Complete Facility Booking (Class) Completed a two year cross- Q2 and Point-Of-Sale (POS) Commission project to replace Replacement Markham’s “Program Administration Q4 Facility Booking System (PAFBS) and
Point of Sale (POS) System”. The goal
of this project was to procure “a robust and comprehensive application that provides the ability to efficiently maintain and grow to meet customers’ expectations in a cost effective and efficient manner”.
Following an extensive period of bid evaluation, a report went to General Committee on May 22, 2018 recommending the contract “be awarded to the highest ranked/second lowest priced bidder, Legend Recreation Software.”
It is anticipated that (subject to staff resources) training will begin this year, with full deployment targeted for Q3-Q4 2019.
• Implement plan to launch In progress. Q1 Aaniin’s creative spaces and programs. • Develop community-led Q4 programming model for creative / technology stages. Special Needs • Expand keyboarding / computer Piloted adaptive keyboarding program at Q2 skills programs to special needs MV. (Gamified program with practical community (adults with special learning component (e.g. using transit). needs, teaching employable skills) • Launch Special Needs Work Developing a training module for staff Experience Placement Program. dealing with customers on the autism • Procure sensory toys for special spectrum. needs programming. • See also Print Disabled / CELA Launched project to update our Work Plans. accessible customer service policy and developing related training for staff.
Engage • Launch Adult Library Volunteer • Engaged adult volunteers as Q2 Volunteers in Strategy to support and expand community partners in running Maker Our Community- library services that engage the Clubs, bringing them onto our platform. Building Mission community in educational and • Developing training for Q2 for adults to personal growth conduct outcome surveys. • Roll out training for branch and system Volunteer Coordinators
INDICATORS 2017 JAN TO MAY 2018 JAN TO MAY Program Attendance (Total) 58,631 65,489 Number of Free/Drop-in Programs 660 836 Free/Drop-in Program Attendance 50,870 58,379
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INDICATORS 2017 JAN TO MAY 2018 JAN TO MAY Number of Learning Place 107 110 Programs Learning Place Attendance 7,761 7,418 STEAM Program Attendance N/A 5,913 # of people served through outreach 4,087 # of Volunteers 618 654 # of Volunteer Hours 3979.5 3569.4 Project Outcome Survey Results: N/A 4.8/5 Education
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STRATEGIC THEME 2. DIGITAL INCLUSION
Objective 1. Develop a multi-year technology roadmap
ACTIONS 2018 WORK PLAN 2018 JAN TO MAY REPORT TARGET Innovative • Roll out replacement EIBs at all Deferred due to completed ITS priorities N/A Technologies branches. (Aaniin setup) and pending the completion of the CMS portion.
Advance MPL See italicized actions below. Q4 Technology Plan through the Digital Markham Strategy Digital Literacy • Complete development of Completed through review of the MPL Q2 Plan Digital Literacy plan. Technology Strategy. • Incorporate activities from the Digital Literacy plan (that aren't already addressed) into the Library Technology Strategy.
Digital Official Launch of the Aaniin • Creation spaces at Aaniin (DCH/DML) Q2 Collaboration DCH: launched (soft launch) in early April. Hub (DCH) at • Roll out new digital curriculum Launch included: Aaniin Library and online learning courses at • Supporting documents for staff (talking Aaniin Library. points, H&S checklist, updated user • Roll out DCH communication agreement). strategy. • Updated website content.
Digital Markham Develop a Digital Markham Q4 start Facility Planning Facility Plan for future implementation. (Will carry over into 2019).
DCH • Develop a Branding Strategy Q3-4 Communication for the Library DCH initiative. Strategy • Collaborate with Corporate Communications to develop a marketing and communication strategy.
Open new Digital Roll out next Digital • Completed launch (soft) of DCH/DMLs Q3 Collaboration Collaboration Hubs at Angus at Angus Glen and Thornhill Community Hubs Glen and Thornhill Community. branches.
New Digital • Establish a plan to roll out new New online learning resources include: Q2 Courses courses (e.g. timeline, key • Techboomers: a free educational activities, owner, 3rd part website for older adults and other contracts for content, licenses, inexperienced Internet users. etc.). • Completed launch of Digitallearn.org, a • Develop online options to meet “one-stop shop” for computer and demand from schools. technology training developed through the Public Library Association. Courses advance digital literacy and include computer and email basics, being safe online, job skills, productivity software, social media, mobile devices and online shopping. .
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ACTIONS 2018 WORK PLAN 2018 JAN TO MAY REPORT TARGET Host a • Develop a plan for a Q4 Collaborative collaborative design session in Design Session the first active hub. • Execute the event and collect feedback from attendees. • Report re how to optimize future designs of collaboration hubs.
Smart Cities Challenge (Federal Library staff have supported ITS in public Q2 competition) engagement process: • Hosted and facilitated Smart Cities Focus Group Sessions at Aaniin and Angus Glen. • Supported the City’s Smart Cities submission (to improve seniors’ health and wellness for April 24th deadline. Finalists for the Smart City Challenge were announced at the Federation of Canadian Municipalities (FCM) Conference. The Markham submission was not chosen as a finalist. No GTA municipalities were selected as finalists.
Consult with the • Conduct follow-up survey. To follow upgrade of public hardware and Q4 community to software (Q4). determine their evolving needs and satisfaction with library IT
Improve Library • Noted: "one search" solution is Q4 Technology not currently available on the Infrastructure market. Recommending waiting for Sirsi Dynix to develop its solution. Procurement completion is now targeted • Use approved funding to for summer 2019. procure a web content 6 months will then be required for setup management system (CMS) and implementation. designed for libraries. • Setup & implementation of selected CMS will include testing of the user experience (including Library Board). • May carry over to 2019.
Objective 2. Improve virtual spaces
ACTIONS 2018 WORK PLAN 2018 JAN TO MAY REPORT TARGET Improve the Portal Phase 4 - Website Redesign Q3-4 Virtual • Complete departmental content Experience review. • Complete review of content to be tested on the new site. • Launch the new portal in Q2. Launch delayed due to some • Present to Board in April. unexpected challenges and change of ITS project manager. (The online voting
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ACTIONS 2018 WORK PLAN 2018 JAN TO MAY REPORT TARGET project for the municipal election may take priority.)
Presentation to Library Board will be re- scheduled accordingly. Implement portal governance To follow launch of new portal. Q2 framework.
Objective 3. Provide IT that meets the community’s learning, creative and business needs.
ACTIONS 2018 WORK PLAN 2018 JAN TO MAY REPORT TARGET Provide Tools • Launch relocated DML/DCH at Completed launches of DMLs at Angus Q3 of Creation Angus Glen Library. Glen and Thornhill. • Launch new DML/DCH at Kids’ Makerspace in Cornell is in progress. Thornhill. • Launch Kids’ Makerspace at Cornell.
Support • Launch “We Came to Thornhill” Q4 Creative audiobooks. Sharing • Promote creative sharing at Aaniin. Advance • Execute official launch of the full Date of official launch TBD. Q4 Equity of array of creative technology at Access Aaniin.
• Replace public computers. Will be just the hosts (thin client Q4 replacement will follow in 2019). Rescheduled to late fall.
• Implement Wi-Fi enhancement Completed installation of Wi-Fi at Aaniin Q2 at all branches. and all other branches.
NEW: Develop plan/budget for a ITS to investigate options and potential Q2 Multimedia Room for Board and costs, for purposes of a 2019 budget other meetings. submission.
Objective 4. Leverage technology for responsive and efficient library services
ACTIONS 2018 WORK PLAN 2018 JAN TO MAY REPORT TARGET Expand Self- Replace self-service equipment Targeted for Q4, due to ITS workload. Q4 Service at Thornhill branches. Complete replacement of Facility Booking (Class) and Point-Of-Sale 2019 program registration software. (POS) Replacement contract has been awarded. To be followed by developing a rollout plan, including training. Deployment targeted for Q3 2019. Deploy mobile charging stations Need assessment in progress. Q3 at all branches. Customer Procure and implement a CRM Completed vendor scoring. 2019 Relationship software solution: Multi-year Completed vendor demo. Management project involving staff from Awaiting next steps from Finance Dept. System multiple customer-facing Deployment targeted for 2019. departments to replace the City’s ACR (Active Citizen Request) system (nearing end of lifecycle) with a new CRM
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ACTIONS 2018 WORK PLAN 2018 JAN TO MAY REPORT TARGET System - to track, route and manage citizen inquiries through an omni-channel lens (phone, in-person, online, mobile, social and web chat channels).
INDICATORS 2017 JAN TO 2018 JAN TO MAY MAY Electronic visits 1,071,309 1,146,851 Email notifications 20,925 22,333 Customer satisfaction with library public 8.37 8.21 computing services % of checkouts through self-service 83.3% 84.12% Project Outcome Survey Results: N/A 4.2/5 Digital Literacy
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STRATEGIC THEME 3. CONTENT THAT TRANSFORMS LIVES
Objective 1. Develop collections that respond to evolving community needs and interests.
ACTIONS 2018 WORK PLAN 2018 JAN TO MAY REPORT TARGET Implement the Continue to implement Content Ongoing promotion of Pressreader Q4 2016 Content Plan improvements for (access to 5000+ newspaper and Plan streaming services to meet magazine titles in over 60 languages, in emerging customer needs and full-colour, full-page format). priorities. • Usage has increased.
Content The current contract for the • Timeline has been adjusted due to 2019 Vendor supply of library materials will Purchasing Dept. workload. Procurement expire at the end of 2018. • We will renew with our current vendor • Conduct data analysis to (Library Services Centre) for 2019. develop a four-year plan for • The RFP development process will content budget allocations. begin in Q4 2018. • Develop and issue Collections • Completed draft report for contract Vendor RFP. extension; goes to Council in June.
Explore non- • Launch Playaways (a new Completed launch of Playaways. Q1 traditional format for pre-loaded talking lending options books). Expand Toy Library with launch Will be launched with the official opening Q4 at Aaniin branch. of Aaniin in July.
Objective 2. Promote content and its power to transform lives
ACTIONS 2018 WORK PLAN 2018 JAN TO MAY REPORT TARGET Develop • Complete and launch Content Deferred pending hiring of Marketing Q4 Content Promotion Strategy. Manager. Promotion Strategy • Complete and launch Content Q2 Promotion Schedule. Train to Digital literacy training will • Camp Tech training completed. Q3 Connect continue, and include the use of library tools pursuant to digital literacy services/support. Continue development of MPL • Continuing to develop MPLEdu Q4 Edu modules. modules, including technology trouble- shooting. Promote • Revise Markham Reads • The 7th Markham Reads launched April Q2 Reading and selection process, and include 3rd with media postings inviting Markham Literacy Board involvement in the (and Board members) to vote from a selection. shortlist for the “for the book that you • Reschedule Markham Reads would like everyone in Markham to read to Q2. this Summer”. • Reschedule other content- The 2018 selection is Ayesha at Last by related programs to fall (i.e. to Uzma Jalaluddin, a Markham resident. align with fall releases of high- • Markham Reads events/programs will demand items). be scheduled for summer.
• Finalizing the authors for IFOA.
Childhood • Launch YPAM Reading to On January 20 the Reading to Success Q1 Literacy Success partnership at Aaniin. program launched at Aaniin Library, a collaboration between the Library and
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ACTIONS 2018 WORK PLAN 2018 JAN TO MAY REPORT TARGET Youth and Parents Association of Markham (YPAM). Ready to Read Card. Launched on Family Literacy Day. Was announced by Mayor on January 20.
Objective 3. Share Community – Created Content
ACTIONS 2018 WORK PLAN 2018 JAN TO MAY REPORT TARGET Support • Launch “We Came to Timeline adjusted. Q3 Content Thornhill” audiobooks. Creation by the • Promote creative sharing at Community Aaniin.
Objective 4. Improve access to library content
ACTIONS 2018 WORK PLAN 2018 JAN TO MAY REPORT TARGET Improve • Review Large Print and On target for Q4. Q4 Access for the Talking Book collection profiles Print-Disabled and ensure they meet the needs of those with a print disability. • Link improvements to the Library Older Adult Strategy & Brain Project. • Promote CELA through Ongoing. outreach to dyslexic customers, and seniors homes. • Promote Playaways, eBooks Ongoing. and Large Print collections • Engage volunteers and branch Visiting Library will launch in September staff in outreach / homebound 2018. services /CELA etc. • Train Community Librarians in CELA registration
Objective 5. Expand digital content and promote digital literacy
ACTIONS 2018 WORK PLAN 2018 JAN TO MAY REPORT TARGET Advance Investigate and evaluate Investigating Overdrive e-card option Q4 Markham’s alternative e-card options. (currently U.S. only). Digital Literacy
INDICATORS 2017 JAN TO 2018 JAN TO MAY MAY
Physical items borrowed 1,867,463 2,037,677 E-items borrowed 144,058 207,816 Project Outcome Survey N/A 4.4/5 Results: Early Childhood Literacy
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STRATEGIC THEME 4. COMMUNITY LEARNING HUBS
Objective 1. Plan for the future
ACTIONS 2018 WORK PLAN 2018 JAN TO MAY REPORT TARGET Engage in City Continue to advance future In parallel with the ILMP update, staff Q4 Community library facility opportunities are meeting with Planning and Urban Planning through community Design staff regarding leisure (parks, Initiatives infrastructure planning. recreation, library) infrastructure in: • Future Urban Area/North Markham • Markham Centre Secondary Plan. • Milliken Centre Secondary Plan • Leitchcroft Revised Community Concept and Master Plan
Develop new • Conduct workshops with • Completed workshops with staff and Q4 ILMP staff, stakeholders, Council stakeholders. recommendations and Library Board. • One on one interviews with to guide future • Analyze demographic, Councillors in progress. building survey and usage data. • Completed online resident survey. programs. • Update 2010 ILMP • ILMP consultant attended April 23rd recommendations, including Board meeting. recommendations regarding Following the consultant’s presentation “community benefits” (s. 37 of to General Committee on May 7th, and The Planning Act), community based on Council feedback and hubs, co-locations, public questions, it was decided to defer the service facilities in Areas of final report to September. Over the Intensification (as per 2017 summer, the staff team will continue to Places to Grow), and self- work with the consultant to review the service options (as per TPL draft recommendations and finalize the pilot). report.
Prepare for future • Develop potential co-location Staff continue to meet with Planning Q4 co-location with an YRDSB high school in and Urban Design staff regarding a opportunities. the Future Urban Area and high-school co-location in the Future other opportunities as they Urban Area/North Markham. arise. Community Hubs: discussions with Regional providers of human services are in progress re potential future hub co-locations.
Plan a Markham Explore alternative locations In parallel with the ILMP update, staff Q4 Centre Library for Markham Centre branch. met with Planning and Urban Design staff regarding the Markham Centre Secondary Plan.
OBJECTIVE 2. Renew existing facilities
ACTIONS 2018 WORK PLAN 2018 JAN TO MAY REPORT TARGET Research Usage Aaniin Post Occupancy In planning for Q3-Q4. Q4 Patterns Evaluation
Expand upon CULC Space Study work.
Improve • Complete branch floorplans In progress. 2019 Wayfinding and collection layouts.
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ACTIONS 2018 WORK PLAN 2018 JAN TO MAY REPORT TARGET • Complete instructional signage for tech equipment in branches.
Renew Library • Complete Veterans’ Square Completed opening event, cenotaph Q2 Facilities Construction (north side of dedication and Canada 150 celebration Markham Village Library. on June 9th.
In progress: Lighting Replacement at Q3 Milliken branch to install new high efficiency tube lights.
Security Exterior Lighting Replacement Q3 at Markham Village Library to be completed in July 2018.
Replacement of brick wall at south Q3 entrance of Markham Village Library in progress. • Complete Unionville Shelving Q4 replacement phase 3.
OBJECTIVE 3. Launch the Aaniin (formerly Southeast) Library
ACTIONS 2018 WORK PLAN 2018 JAN TO MAY REPORT TARGET Advance the • Support planning of Grand • Scheduled for Saturday July 14th. Q2 Library of the Opening event. Future Program • Celebrate Library Opening at • Completed. through Aaniin the March meeting of the Library Board. • Complete branch set-up. • Completed. Design Services • Continue community • Ongoing. Q4 for a Unique engagement in South Community Markham. • Launch full program strategy. • Completed.
OBJECTIVE 4. Improve the experience
ACTIONS 2018 WORK PLAN 2018 JAN TO MAY REPORT TARGET Improve the AODA Design Guidelines Project re-scoped to include colocation 2019 User Experience Update Project and hub concepts and rescheduled to in Bricks-and- 2019. Mortar Branches Be Open • Present Hours Report to • Mayor announced new Sunday Library Q2 General Committee on March Hours at the Angus Glen Library on 26, 2018. Saturday, May 5th. • Expand library hours in May • Extended hours launched as planned. (Fridays at all branches to 6 • Staff developed a Library Hours pm; Sundays 10 to 1 at Angus Expansion Multi-Year Plan. Glen and Aaniin).
Develop 2019 budget In process (noting that the deadline for Q2 submission for expanded 2019 Operating Budget and staffing Sunday hours at Thornhill requests is June 29, 2018). Community, Milliken Mills and Cornell branches.
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ACTIONS 2018 WORK PLAN 2018 JAN TO MAY REPORT TARGET Customer Customer Relationship In progress 2019 Service Management (CRM) System (Cross-Commission Project)
INDICATORS 2017 JAN TO MAY 2018 JAN TO MAY Customer Branch Visits 970,240 1,130,009 Customer Satisfaction with 8.2/10 8.2/10 Library Facilities Library Space (sq. ft.) per Capita 0.37 0.42
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FOUNDATIONAL STRATEGIES
OBJECTIVE 1. Spread the Word & Increase Market Penetration
ACTIONS 2018 WORK PLAN 2018 JAN TO MAY REPORT TARGET Explore Access • Strategy for participant data Q4 and Use collection will follow implementation of new program registration system. • Goal is to increase knowledge of program participants, particularly drop- in, using volunteers to collect demographic info through surveys. • Conduct Stratcheck Rescheduled for Q4. Q4 (Strategic check) Survey (similar to 2014 Strategic Plan Survey), and measure any changes in customer needs and priorities from 2014.
Expand library • Launch fine-free Ready to Launched on Family Literacy Day Q1 membership Read card on Family Literacy options & Day. conduct Q4 membership • Implement online library card Investigating ecard options. drive registration.
Expand Analyze newsletter interest, Q2 messaging social media engagement, etc. channels - to improve/expand communication options.
OBJECTIVE 2. Clear the air: Clarify the Municipal Relationship
ACTIONS 2018 WORK PLAN 2018 JAN TO MAY REPORT TARGET Improve Role Develop Advocacy Plan for Q4 Clarity new Councillors: • Orientation re role of the Board, including Board members • Invite new Councillors to visit branches in their Wards. Collaborate & • Support Digital Democracy Supporting multiple Cross-Commission Q4 partner with Initiative. Projects: appropriate City • Continue to support City • Cash Handling Policy departments to Customer Experience • Facility Booking (Class) and Point-Of- optimize service Strategy. Sale (POS) Replacement delivery. • Learning Management System • Portal Phase 4 – City Website Redesign • Customer Relationship Management (CRM) System • Smart Cities Challenge • AODA Design Guidelines Update Project
Develop a Cash Handling In progress Q4 Policy
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ACTIONS 2018 WORK PLAN 2018 JAN TO MAY REPORT TARGET • Support the work of the Cash Policy Sub-Group. • Create and implement MPL policy to ensure compliance in how we handle cash in our public service locations and functions involving any use of cash.
OBJECTIVE 3. Develop the Workforce
ACTIONS 2018 WORK PLAN 2018 JAN TO MAY REPORT TARGET Develop the Complete recruitment manual. Rescheduled due to staffing change. Q3 Organization Advance Staff • Continue to develop MPL Planning to launch our Onboarding Q4 Learning and Edu, the online staff Strategy this fall. Growth onboarding program. • Map onboarding to Completed Early Literacy training probationary performance Information Services staff who deliver planning. early literacy programming. • Implement core competency training. • Completed 2018 Staff Conference, • Emotional intelligence themed around Wellness and Community training. Health & Wellbeing.
• Launched a new training workshop – Emotional Resilience for Service Professionals Develop & • Implement further Digital Camp Tech training completed. Q3/4 implement Literacy Intensive training to digital skill staff support Digital Markham training to Strategy. support Digital • Embed in training calendar. Markham Strategy and digital literacy
LMS System Learning Management System Ongoing multi-year procurement process. 2020 Capital project – to track and May 16 Status: manage employee training in a • 2018: Design, configuration and centralized system. implementation of LMS. • Staff serve on team as stakeholders. • Learning Paths for Performance Managers – training will be required for all levels of the organization.
• Future Phases 2019-2020: Sustainment and stabilization Additional departments Additional capability
Improve Staff • Implement recommendations 2018 City Staff Satisfaction Survey Q4 Engagement for satisfaction improvement launched on March 29th, running to April projects, developed pursuant 13th. Staff received login codes to ensure to the Staff Checkin survey, to anonymity, and time on shift to complete improve engagement scores. the survey. Management will receive survey results in June, and then identify
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ACTIONS 2018 WORK PLAN 2018 JAN TO MAY REPORT TARGET • Participate in 2018 City Staff one priority area to work on improving over Satisfaction Survey. the rest of the year.
OBJECTIVE 4. Success Measures
ACTIONS 2018 WORK PLAN 2018 JAN TO MAY REPORT TARGET Measure Impact Implement use of adult • Developed training for adult volunteers to Q2 volunteers to administer administer outcome surveys. surveys. • Presented Project Outcome to May Board. Develop Better Implement a Total Uses KPI Q3 KPIs approach. Implement Key Risk Indicators. • Identified 8 meta-risk categories. Q2 • Risk Inventory in progress.
Conduct Satisfaction Survey Q1 Customer Satisfaction blitz ran from Q4 blitzes. March 16th to March 30th, 2018. Q2 blitz ran May 28th to June 11th.
INDICATORS 2017 JAN TO 2018 JAN TO MAY MAY Customer Satisfaction Scores 8.7/10 8.7/10 (overall satisfaction) Customer Satisfaction Score: 8.8/10 8.9/10 satisfaction with staff Customer Satisfaction Score: 8.8/10 8.9/10 staff are knowledgeable and competent Staff Satisfaction Score: N/A N/A Organizational Engagement Staff Satisfaction Score: Job N/A N/A Engagement Staff Training Hours (#) – Overall Staff Satisfaction Score: N/A N/A Satisfaction with Training Project Outcomes Results: N/A 4.3/10 Improved Customer Knowledge Project Outcomes Results: N/A 4.2/10 Improved Customer Confidence Project Outcomes Results: N/A 4.4/10 Improved Customer Skill Development Project Outcomes Results: N/A 4.4/10 Improved Customer Awareness of Library Resources
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Customer Comments from our recent blitz of the In-Depth Customer Satisfaction Survey. 707 customers filled out the Survey.
“Very helpful staff and always there with a smile.”
“Hoopla is a very good resource. Improved selection of e-magazines and audiobooks. MPL had significantly improved!”
“The new library is a bit closer that the Milliken branch, so I've been going there, but the staff at Milliken was always great so want to give them credit as well. I prefer not to bother them, mainly find things myself, but when it's been necessary (and there were some times that it was!), they were very helpful and friendly. The staff at Aaniin is also very good.”
“Staff are really friendly and helpful. My daughter misplaced her 'school library book' and we think she might have accidentally returned to this library, and when we asked staff for help they didn't make us feel we were a trouble and they helped looked everywhere for us. Greatly appreciated!”
“I am very happy to have so-good library like this in my near home. I love the library, comfortable and providing much values to me. Thank you for the city to supporting this library.”
“I am a retiree and appreciate the library services because they are easy, accessible and free.”
“I attend the family story time and the staff are very enthusiastic! I love how they use visuals with their songs. The crafts are also Pinterest worthy. Very friendly and organized staff!”
“I am a teacher and recently withdrew over 60 story books for my class in one visit. The library staff member helped me load the books onto a cart, and assisted me to my car. I felt she went above and beyond to help me, and it was MUCH appreciated at the end of a long day. Additionally, this year, when I was having difficulty paying fines online so that I could reserve books, I wrote a brief message into the "help" box, and explained my predicament. A librarian responded within 24 hours, and had renewed my books so that I would not accrue more fines, until such time as I could come in and pay. This was extremely helpful, and it has left me with a "good feeling"-- it was clear that the library values the patrons (especially the teachers!). Many thanks.”
Catherine Biss CEO & Secretary-Treasurer
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AGENDA 7.2
TO: Markham Public Library Board
FROM: Catherine Biss, CEO & Secretary-Treasurer
PREPARED BY: Susan Price, Board Secretary
DATE OF MEETING: June 25, 2018
SUBJECT: Proposed Amendments to By-Law 4.12 Delegations and 5.4 Notice of Motion
RECOMMENDATION:
That the Board approve the proposed amendments to By-Law 4.12 Delegations and By-Law 5.4 Notice of Motion.
BACKGROUND:
At its Library Board meeting April 23,2018, delegation Yafang Shi and Hu Yang expressed concerns that the MPL By-law 4.12 Delegations, was restrictive in the time frame required to request to appear before the Board. Library staff reviewed the by-laws of other Library Boards and municipalities as they relate to Board delegations. Following review, the Markham Public Library Board proposes the following amendments to the By-law which would allow a member of the public to appear before the Board without notice and limiting time to 5 minutes.
In addition, there is a proposed amendment to By-law 5.4 Notice of Motion that would allow a Board Member to put forth a motion on the day the Board package is released (five less days than previously required).
4.12 Delegations
Residents and community association representatives may attend and address the Board as a delegation at a Regular Meeting. In order to appear as a delegation, the following conditions must be met:
(a) Requests to speak as a delegation may be received in person at the meeting and a 5 minute time limit will be allowed per delegation. Requests to present for a maximum of 15 minutes must be made in person, or by fax or e-mail, at least one week prior to the date of the meeting. The request must include the issue (s) to be presented, naming the organization or interested parties to be presented. (b) The Board reserves the right to request any additional information regarding a particular issue or association. (c) The Board reserves the right to limit the number of delegations per meeting. (d) A delegation may not appear before the Board on the same issue a second time, unless approved by a Board motion. (e) Delegations may choose to remain for the balance of the public meeting, but may not speak to other agenda items. (f) Through the CEO/Secretary-Treasurer, the Board will communicate its decision to the delegation in writing. The Board is not obligated to respond or make a decision at the time of the presentation.
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AGENDA 7.2
5.4 Notice of Motion
All Board Member motions other than routine business or those arising out of reports from standing or special committees may be void unless the mover gives notice thereof the day the Board package is released prior to a meeting. This notice shall be given in writing to the Board Secretary and it shall be accompanied by a copy of the proposed motion and said notice and copy shall be emailed Members five days before the meeting.
Catherine Biss CEO & Secretary-Treasurer
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TO: Markham Public Library Board
FROM: Catherine Biss, CEO & Secretary-Treasurer
PREPARED BY: Diane Macklin, Manager, Marketing & Community Development
DATE OF MEETING: June 25, 2018
SUBJECT: Events for the Next Quarter
RECOMMENDATION:
That the report “Events for the Next Quarter” be received.
BACKGROUND:
Board member attendance at Library and community events has several positive benefits. The Public Library Act directs library boards to provide library services that reflect the unique needs of their community. Attending community events as a member of the Board enriches Board understanding of the diversity of interests of the community, gives community members opportunities to interact with the Board, and shows Library support for community initiatives.
______Catherine Biss CEO & Secretary-Treasurer
Attachments: Summer 2018 Programs
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MARKHAM PUBLIC LIBRARY SUMMER 2018
MPL is pleased to offer these programs in collaboration with our community partners. Unless otherwise stated these programs are offered with no charge. For more information please contact [email protected] or call 905 513 7977. A complete list of registered and drop in programs can be found on the Library's website.
BOOK LOVE, ARTS AND CULTURE
Markham Reads Markham Reads is an annual celebration of books, ideas and community. Every year we invite readers to pick up a book that will inspire lively conversations across the city. We also host events and workshops that help people connect more deeply with the book's themes and ideas (and of course, with one another). This year we will be reading Ayesha At Last by Uzma Jalaluddin.
Bollywood Movie Screening: Om Shanti Om Angus Glen Library: Saturday, July 14 2:00 pm Thornhill Community Centre Library: Wednesday, July 18 6:30 pm Aaniin Library: Thursday, August 2 2:00 pm
Henna Workshop Milliken Mills Library: Thursday, July 19 6:30 pm
Parathas Picnic Angus Glen Library: Wednesday, July 25 6:00 pm
Human Library Unionville Library Tuesday, July 31 7:00 pm
Author Visit - Uzma Jalaluddin Reading and Q and A Markham Village Library: Thursday, August 9 7:30 pm
Story Walk Aaniin Library: Saturday, August 11 1:30 pm
Book Discussion Groups Aaniin Library: Tuesday, August 14 7:00 pm Thornhill Village Library: Thursday, August 23, 6:30 pm Cornell Library: Monday, August 27 7:00 pm
Storytellers Writers' Meetup Come share your work with the nicest writers in Markham! We are a welcoming and supportive group of amateur writers, committed to creating a thriving literary community. Bring a short piece of writing to share with the group, and be prepared to both give and receive constructive feedback. Observers are always welcome. We understand that sharing takes trust and trust takes time. Angus Glen Library Thursdays: June 21, July 19 and August 16 7:00 - 9:00 pm
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Trivia Night at the Library Sad that you're missing out on all the pub trivia nights that happen downtown Toronto? Good news! We're starting our own trivia night at the library. This event is geared towards adults and will be a fun night to gather friends and put your knowledge to the test. There will be free snacks and prizes for the winners! Unionville Library Wednesday, July 11, August 8 7:30 - 8:30 pm
BUSINESS, FINANCE AND ENTREPRENEURSHIP
Wednesday Open Office Hours Calling all entrepreneurs, innovators and small business owners! If you have an idea for the next great business and need some guidance for what to do next or if you have a business that you want to grow, stop by our Wednesday Open Office Hours! Have a quick chat with local expert, Andrew Safranko (Entrepreneur, Startup & Incubator Lead for IBM Canada) and hear his thoughts and advice on how to get your business started or grow your business further! Aaniin Library Wednesdays, June 6, July 4, August 1 7:00 - 9:00 pm
MSBC: Start-up Requirements It can certainly be an exciting prospect, but making your startup successful requires a lot of hard work and careful research. To begin your business process, please join MSBC for an information session where they walk you through the basic, business start-up considerations. The session discusses things like: Legal entity structures (sole proprietorship vs. partnership vs. corporation), advantages and disadvantages; Where to go to register and how much it costs; Sources of financing; Business Number (BN), HST and other tax related issues considerations; Researching permits and licenses; and more. This session runs one to two times weekly and is limited to nine attendees only per session. Small groups allow you to ask your own questions directly to our business consultant. Aaniin Library Monday, July 9 1:00 - 4:00 pm
Business Basics: Incorporation or Sole proprietorship? Starting a business is hard - there are many decisions to make. Come find out about the difference between incorporation and sole proprietorship. Aaniin Library Thursday, July 26 7:00 - 8:30 pm
Market Research: No-cost Key to Business Success Finding competitive market intelligence information is critical for planning any new business, or for expanding an existing business. With so much information available, from multiple sources, business owners need to use their time most efficiently to access the key resources that really impact their bottom line. Angus Glen Library Thursday, August 9 10:00 am - 1:00 pm
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MSBC: Business Planning Gain an understanding of the key components of writing a meaningful business plan and how each section connects to one another to tell a compelling story about why your business will be successful, and how you will get there doing it! The session will explore the core sections typically included in a business plan: Company Profile; Market Research; Marketing Plan; Operations; Finance. Aaniin Library Thursday, August 22 1:00 - 3:00 pm
Business Basics: Process of incorporation Learn all about the process of incorporation and some important issues that require your attention. Aaniin Library Thursday, August 30 7:00 - 8:30 pm
TECHNOLOGY
3D Printing Introduction at MPL for Teens & Adults Using a 3D printer is easier than you think! In this short workshop our staff will show you how to find 3D objects online, download them and get them ready to print on the Library's 3D printers. No previous experience in 3D modeling or printing is required! Cornell Library Tuesday, July 24 7:00 - 8:30 pm
Aaniin Library Wednesday, August 22 7:00 - 8:30 pm
Thornhill Community Centre Library Thursday, August 23 7:00 - 8:30 pm
3D Printing Introduction at MPL for Children This workshop is designed to introduce children to 3D printing at Aaniin. Children will learn how to find and download 3D models, basics of design and print their customized object at the end of the session. Aaniin Library Wednesday, June 27 or July 25 7:00 pm -8:30 pm
Angus Glen Library Tuesday, June 12 7:00 - 8:30 pm
Thornhill Community Centre Library Thursday July 26
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7:00 - 8:30 pm
Laser Engraving Introduction at MPL Participants will be introduced to the basics of design and how to operate the Laser Engraver. Participants will learn how to design and how to laser their models. At the end of this hands-on workshop, participants will be certified to use the Laser Engraver independently. Please ensure you have a library card (Instructor can provide forms) to track certification. Instructor will cover with you all the health and safety regulations (hot parts and sharp objects). Aaniin Library Wednesday, August 8 7:00 - 8:30 pm
HEALTH AND WELLNESS
Tranquil Thursday Meditation The focus of this workshop will be on meditation and the benefits that are achieved through mediation i.e. manage stress, anxiety, help with depression, managing emotions, calm the mind etc. Participants will be encouraged to talk about their experiences and will be encouraged to continue the breathing and meditation practice everyday at home. The aim of the workshop is to let people know that there are "do at home strategies" that they can use when they are feeling stressed, frustrated, unhappy and how they can, using the breathing and meditation techniques, turn their emotions around and lead a happy, enthusiastic and energized life. Cornell Library Thursdays, July 5 - July 26 7:00 - 8:30 pm
Markham Wellness Circle Empowering residents of Markham to cultivate health and well being through free education and activities at the Markham Library that are primarily focused on the 3 elements of wellness: Body, Mind, and Spirit. Aaniin Library Wednesdays, July 18 and August 29 7:00 - 8:30 pm
NEWCOMER AND SETTLEMENT
Cantonese Songs and Stories Join us for stories, songs and fun in Cantonese. This drop-in program does not require pre- registration. Angus Glen Library Sundays June 17, July 29, August 19 3:00 - 3:30 pm
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Tamil Songs and Stories Join us for stories, songs and fun in Tamil facilitated by the Markham Tamil Organization. This drop-in program does not require pre-registration. Aaniin Library Sundays June 24, July 22, August 19 2:30 - 3:00 pm
Explore your Library (Mandarin) This program will provide an overview of library services, membership, library resources for English language learning, and guided tour of the Library. Markham Village Library Wednesday, August 22 6:30 - 8:30 pm
Savings and Investment for Education and Retirement in Canada (Farsi) Provides information to newcomers about RESP's, TFSA's and RRSP's. Thornhill Community Centre Library Saturday, July 7 10:30 am-12:30 pm
Seniors Active Living Club (Mandarin) Make new friends and remain active. Register via email. Cornell Library Mondays June 18, July 16 10:30 am - 12:00 pm
Understanding Canadian Food Guide & Labels (Mandarin) Provides information to newcomers on the Canadian Food Guide and food labels. Cornell Library Saturday, July 14 10:30 am - 12:30 pm
Drop-in Carrom Games Pot the carrom men and the queen before your opponent. Milliken Mills Library Saturdays June 16, July 14, August 11 2:00 pm - 4:00 pm
Carrom, Coffee & Samosas! This program for adults and older adults is intended to bring the community together to enjoy samosas, coffee and to play carrom, a great tabletop game of South Asian origin. Everyone is welcome to enjoy the fun activities together in a social environment. The refreshments and activities are provided by the Markham Tamil Organization. This drop-in program does not require pre-registration Aaniin Library Sundays June 24, July 22, August 19 2:00 - 4:00 pm
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Escape Room Special Event Challenge yourself by solving puzzles and clues to escape from the library. Angus Glen Library Saturday, August 25 1:00 - 4:00 pm
Barkham: Festival for Dogs and Dog Owners Bring your dog and learn from different vendors, pet care specialists and vets! This event will feature fun activities like costume contests and DIY dog toys. Markham Village Library Sunday, August 19 1:00 - 5:00 pm
Maker Club Be an innovator and participate in hands-on activities guided by experts. You'll have the opportunity to work on creative projects, and get to use maker equipment like 3D printers & 3D Scanners, Laser Engravers, High-Tech Media Lab...and much more! Aaniin Library Sunday, June 17, July 15, August 12 2:00 pm - 4:00 pm
CoderDojo CoderDojo is a global network of community based programming clubs for young people. During a club meeting all in attendance learn how to code, develop websites, apps, programs, games and explore technology (i.e. 3D printers, Arduinos, etc.). Aaniin Library Saturday, June 23, July 28 1:00 -3:00 pm
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