Journal of Computational Social Science https://doi.org/10.1007/s42001-020-00090-9 RESEARCH ARTICLE Vindication, virtue, and vitriol A study of online engagement and abuse toward British MPs during the COVID-19 pandemic Tracie Farrell1 · Genevieve Gorrell1 · Kalina Bontcheva1 Received: 21 July 2020 / Accepted: 11 October 2020 © The Author(s) 2020 Abstract COVID-19 has given rise to a lot of malicious content online, including hate speech, online abuse, and misinformation. British MPs have also received abuse and hate on social media during this time. To understand and contextualise the level of abuse MPs receive, we consider how ministers use social media to communicate about the pandemic, and the citizen engagement that this generates. The focus of the paper is on a large-scale, mixed-methods study of abusive and antagonistic responses to UK politicians on Twitter, during the pandemic from early February to late May 2020. We fnd that pressing subjects such as fnancial concerns attract high levels of engagement, but not necessarily abusive dialogue. Rather, criticising authorities appears to attract higher levels of abuse during this period of the pandemic. In addi- tion, communicating about subjects like racism and inequality may result in accusa- tions of virtue signalling or pandering by some users. This work contributes to the wider understanding of abusive language online, in particular that which is directed at public ofcials. Keywords Online hate · Abusive speech · Natural language processing · Politics · COVID-19 · Twitter * Tracie Farrell
[email protected] Genevieve Gorrell
[email protected] Kalina Bontcheva
[email protected] 1 University of Shefeld, Shefeld, UK Vol.:(0123456789)1 3 Journal of Computational Social Science Introduction Social media can ofer a “temperature check” on which topics and issues are trend- ing for certain cross-sections of the public, and how they feel about them [21].