Owner of Pharmacy: Address of Pharmacy Date Patient survey completed: Knights Pharmacy 155-157 Golden Cross Lane, , , , B61 0JZ 12 January 2018

Top areas of performance

Question Being polite and taking the time to listen to what you want 98.6% The service you received from the pharmacist 98.5% Answering any queries you may have 98.5% Providing an efficient service 98.5% The staff overall 98.5%

Areas in greatest need of improvement

% respondents Question dissatisfied with Action taken or planned (including timescale) service Having somewhere available where you could speak without being overheard if you Pharmacy will brief all team on offering use of the consultation room for 2.9% wanted to private conversations within 28 days of the report Pharmacy to review their signposting materials and training on Healthy Providing general advice on leading a more healthy lifestyle 2.5% Lifstyle advice within 28 days of the report

Providing advice on health services or information available elsewhere 2.4% Pharmacy to review their signposting materials within 28 days of the report

Pharmacy to review their signposting materials and advice on disposing Disposing of medicines you no longer need 2.4% medicines within 28 days of the report Pharmacy to review their signposting materials and training on LTC within Providing advice on a current health problem or a longer term health condition 2.3% 28 days of the report Our response to customers' additional comments Areas within control of pharmacy Areas outside control of pharmacy

Take any necessary action to strive to improve stock availability

Age range of respondents 16-19 20-24 25-34 35-44 45-54 55-64 65+ 10.5% 4.2% 15.8% 10.5% 12.6% 7.4% 38.9%

Profile of respondents

This is the pharmacy that the respondent chooses to visit if possible This is one of several pharmacies that the respondent uses This pharmacy was just convenient on the day for the respondent 57.3% 10.1% 32.6%