Mobility Customer Services How we keep the world running
Unrestricted © Siemens AG 2017 siemens.com/mobility-services Transformation from Classical to Digital Service Digitalization is enabling the next generation of Customer Services
Smart Prediction Smart Data Analysis
Smart Monitoring
Innovative and Classical business IT driven Next Services Generation
§ Corrective & preventive § Asset performance management, cloud-based data handling maintenance § Performance based contracts, availability guarantees 100 % Railability § Reactive spare part § Auto-identification of spares, 3D-printed better parts, Availability supply and repair eCommerce for spare parts, proactive obsolescence management § On-call support Reliability § Smart guidance of service technicians § Refurbishment Setting Standards Customer Satisfaction Continuous optimization Unrestricted © Siemens AG 2017 Page 2 October 2017 Siemens Mobility Services Picture of the Future 2025 – Service Parts Logistics
Unrestricted © Siemens AG 2017 Page 3 October 2017 Siemens Mobility Services “Identified in 10s, ordered in 3min, delivered in 24h”
Diagnostic Identification Order Delivery in 10 seconds in 3 minutes in 24 hours
Spare Part Services –Vision
„For our worldwide customers, we assure highly reliable spare part solutions for profitable mobility systems“
Spare Part Services – we set Benchmarks
Unrestricted © Siemens AG 2017 Page 4 October 2017 Siemens Mobility Services Spare Part Services Ensure excellent business performance through innovations
FY 2009 FY 2012 FY 2015 Future
Portfolio New Portfolio Easy Spares Reduce Customer’s cost Next Level of innovation and downtime
§ Single Spare parts and § Express logistic § Every reasonable Vectron- § Additive Manufacturing – § Easy SparesIDea – Spares- packages § Flatrates und repairs Spare part available for the (3D printing) Automatic identification of § Logistic solutions § Extended Warranty for customer from our central § Easy Sparovation™ Parts Spare Parts § Siemens World Distribution Spare parts stock § Rail Mall 4.0 § Online marketplace for all Center (WDC) § Logistic consulting § Reliable and fast delivery § Rail Mall International Mobility Spares § Obsolescence Management within hours through § Worldwide Siemens printer § Rail Mall optimized logistic network § Print of electronic components
Installed Base Customized Solutions Complete supply Life Cycle Optimization Our Vision § The right part, in time § Focus on Customer needs § “Rent a Spare” § Reduction of customer’s § Identified in 10 sec.! and OEM -quality § Value-Add-Offers § Customer specific final process costs § Ordered in 3 min.! assembly of Vectron Bogies § Increase of customer’s § Delivered in 24 hrs! within 30 days system availability §àIndustry Benchmark! § Print on demand Unrestricted © Siemens AG 2017 Page 5 October 2017 Siemens Mobility Services Easy Spares IDea™ Identification of Spare Parts within 10 seconds
To ensure the fast an efficient spare parts availability is an essential component of the digital supply chain
Our service Fast and reliable identification and order process of relevant spare parts
Customer benefits Easy Spares IDea™ is the initial point for a fast and efficient spare part supply • Increase of system / fleet availability for all senseful spare parts • Real time recognition and display of spare part availability • Cost savings for material identification and following processes • Consistent prevention of resulting costs due to incorrect ordered components • Optimization of the procurement processes. Saving time and costs as well as increase speed, efficiency and transparency.
Unrestricted © Siemens AG 2017 Page 6 October 2017 Siemens Mobility Services Optical component recognition based on digital twin
Component identification assessed by comparing RGB picture and comparison range images with the related CAD 2D RGB picture models – without manual effort in real time! Range images Digital Twin
Easy Spares IDea™ based on the deployment of standard devices
Tablet with 3D camera extension Phablet with integrated 3D camera
Unrestricted © Siemens AG 2017 Page 7 October 2017 Siemens Mobility Services From real time identification to the direct online order Rail Mall – the online marketplace for Spare Parts
Integrated comfort functions Ø Display of warehouse inventory in real time Ø Complete use of logistic possibilities • Scheduled or express deliveries, courier service, Print on Demand … • Advanced time options for morning and noon delivery • Track & trace for complete transparency Ø Detailed material information Ø Search via google.com Ø Excellent reliability of products and prices offered Ø Easy ordering - independent of time and place Ø Individualization for satisfaction of customer needs Ø High secure data centre for guaranteed security
Unrestricted © Siemens AG 2017 Page 8 October 2017 Siemens Mobility Services The Mobility AM competence center is operational since 2014 for spare parts delivery for customers
• Mobility AM competence centers in Germany, US and Asia are part of the global Siemens 3D-Printer-Network Additive Spare Part • 65 customers, 250 orders with 6,000 printed parts Services Manufacturing (AM) • Supplier for serial production of new vehicles (e.g. air duct for high-speed, arm rest for light train and other small parts for different types of trains)
Range of services Our Service – Your advantages
• Consulting
• Training
• Reengineering
• Engineering
• Production • Test , certification and approval process • Print on Demand (PoD)
Virtual Stock Consulting AM process as well as used material are qualified and an ongoing comprehensive scientific quality assurance is in place. Work safety and health protection on the highest standard.
Unrestricted © Siemens AG 2017 Page 9 October 2017 Siemens Mobility Services Use of additive manufacturing Realized application examples in spare parts business
100% Railability®
Delivery time Reduction in non- Component improvements Lightweight Obsolescence reduction recurring costs construction solutions
• Reduction in safety • No more tooling and • Technical upgrades with lower unit costs • Weight reduction • Reduction of downtime stock holdings production start-up costs • Technical design of accident parts at lower cost in the with increased strength caused by obsolescence • Rapid spare parts • No minimum order event of an incident, and integration of any design options • Reduction in material • Reduction of stock supply to meet quantities • Implementation of improvements following customer use levels and wastage (last infrequent demand • Elimination of welds and requests • Lower component costs time buy) (e.g. accidents) adhesive joints
Example customer ÖBB: Example customer RNV: Example customer SWU: Example customer SWP: Example customer SWP: Example customer VAG Carbon brush holder Sand filler neck Front spoiler / coupler Seat shell Combino Seat shell Combino Subway Avenio Ulm Potsdam Potsdam
35% weight reduction Reduction in lead time Elimination of weld seam Main focus of accident damage Reinforcing of wear (1,4 kg à 900 g) with from 52 to 2 weeks and silicone adhesive bond with separate interchangeability areas higher strength Obsolete door rail cover
Advantages of 3D printing: Tool-less production + design freedom
Unrestricted © Siemens AG 2017 Page 10 October 2017 Siemens Mobility Services Delivery time reduction from 52 weeks to 10 days Carbon brush holder
Initial situation
• Existing stocks used up • No spare parts available • Very long delivery time with conventional manufacturing method • Only small quantities required
Our Solution
• Cost-effective manufacture without tooling costs • Design flexibility and functional integration à integral crosspiece Conventionally manufactured Carbon brush holder manufactured carbon brush holder: by Selective Laser Melting: integral • Fast delivery within 10 days crosspiece riveted crosspiece
Customer benefit Manufacturing information
• Component available on-demand • No minimum order quantity Production process Selective Laser Melting (SLM)
Material Aluminum
Unrestricted © Siemens AG 2017 Page 11 October 2017 Siemens Mobility Services Modification and optimization of driver's armrest – Combino
Challenge Jürgen Späth, Head of Rail Vehicles at SWU Verkehr GmbH
• Increasing mechanical failure of the bottom part “It is good that Siemens • Manufacturing method meant that the armrest could only be ordered as a complete unit (top and bottom part) looks after the customer, • Customer requirement for additional switches including when modifications are Our Solution needed."
• Load-adapted design with optimized strength • Customer-specific upgrade with additional switches • Customized design options (e.g. ergonomics)
Customer benefit Manufacturing information
• Optimized armrest with enhanced durability • Individual component parts available "on demand" Production process Fused Deposition Modeling (FDM) • Added value for the customer thanks to enhanced functionality Material PEI + PC
Unrestricted © Siemens AG 2017 Page 12 October 2017 Siemens Mobility Services Modification and optimization of front spoiler
Initial situation Rear of front spoiler with cable routing for day running lights
• Conventionally manufactured component made of glass fiber reinforced plastic à low manufacturing precision achievable • Design modifications and functional integration requirement mean that new molds have to be made
Our Solution
• New product development - a three-part front spoiler made of flame retardant plastic • Engineering service, load-adapted redesign, coating and product qualification of front spoiler, and also integration of LED day running lights • Used in mass transit network operated by “Stadtwerke Ulm”
Customer benefit Manufacturing information
• No minimum order quantity required • Component available on-demand Production process Fused Deposition Modeling (FDM)
Material PEI + PC
Unrestricted © Siemens AG 2017 Page 13 October 2017 Siemens Mobility Services Solution for obsolete spare part Terminal box – drive/motor
Initial situation Vehicle model
• Failure as result of external force (ballast impact) • Only small quantities required • Machining only possible with high level of wastage
Our Solution
• Higher mechanical strength than original component • Motor: BAZ 7096/4 • Cost-effective manufacture without waste • Series: 401,402 (ICE 1, ICE 2) • Quantity: Company-wide 35/a
Customer benefit Manufacturing information
• Enhanced durability • Component available on-demand Production process Selective Laser Melting (SLM) • No minimum order quantity Material Aluminum
Unrestricted © Siemens AG 2017 Page 14 October 2017 Siemens Mobility Services Contact
Kai-Uwe Mietzner Spare Part Services Head of Business Support
MO CS SPL BS Sieboldstr. 16 91052 Erlangen Mobile: +49 1525 4571650 E-mail: [email protected]
siemens.com/mobility-services
Unrestricted © Siemens AG 2017 Page 15 October 2017 Siemens Mobility Services