ANNUAL REPORT 2017 Our Mission We look after our Community managing water for all, with transparency, efficiency and sustainability. ILITY AB IN TA CO US M S M IT M E N T E C Our N E L Values L P E R C O X E X I M I T Y Y C N E R A P T S R A N 2017 Annual Report Canal de Isabel II Our Commitments To be the benchmark public company and the economic and 1 developmental driving force for the Autonomous Community of Madrid. To work to manage the entire integrated water cycle throughout the 2 Autonomous Community of Madrid. To lead the way in addressing the challenges facing the sector and any 3 regulatory advances. To maintain, innovate and plan our infrastructures and services, adapting 4 to society’s future needs. To minimise the environmental impact on all our processes by favouring 5 the circular economy, the efficient use of resources and energy and promoting renewable generation. To increase the satisfaction of our customers and users, ensuring a level 6 of excellence in the quantity, quality and continuity of the service (C3). To ensure progressive, affordable and fair rates, which encourage savings 7 in consumption and guarantee access for all to an essential asset. To strengthen the digital transformation for more hands-on and 8 effective management. To practise rigorous and transparent financial management, ensuring 9 the appropriate economic balance, financial autonomy as well as the sustainability of the company. To support our professionals by attracting, retaining and 10 encouraging talent. 3 2017 Annual Report Canal de Isabel II Canal de Isabel II in 2017 2017 21 and 22 Feb. 28 Feb. - 3 Mar. 1 March Canal participated in the sixth annual The company participated in the Canal took on the manage- World Water-Tech Innovation first ever Innovative Solutions ment of the football schools Summit (London), a meeting point Fair for Water Management and paddle tennis at the for the world’s greatest experts (SIGA), together with more than Third Water Tower Leisure in water management, with the 94 companies from 14 countries, and Sports Centre through debate “Progressing from analytical with an attractive stand, several its subsidiary, Ocio y Deporte overload to data-based decision presentations by company em- Canal. making”. ployees and a quarterly knowl- edge management meeting or- With this measure, Canal guar- ganised by the Departments for antees that the 1,400 students Operations, Innovation and Engi- enrolled in these sporting ac- neering. tivities can continue with their classes. 3 March 8 March 22 March 23 March Canal has obtained ENAC ac- Canal de Isabel II World Water Day was The company Top creditation 346/EI573, ac- celebrated International celebrated, focusing on this 100 meeting was cording to the criteria set out Women’s Day with a occasion on wastewater held with the entire in standard UNE-EN ISO/IEC meeting at its central management. With the staff hierarchy, which 17020, for the technical in- offices aimed at all support of the Spanish will define the future spection of the measurement its employees. The Association for the Supply of Canal de Isabel II apparatus (water meter and company reiterated its of Water and Sanitation through the plans and taps), an activity that includes commitment to ensuring (AEAS), Canal organised an programmes of the the checking of the metrologi- that equal opportunities informative day at its central action points for the cal behaviour of said appara- are a real and effective offices under the title “Past, new Strategic Plan tus in real conditions of the achievement. present and future of 2018 – 2030. facility, as well as the revision wastewater”. of the hydraulic installation and all associated commercial information. 4 2017 Annual Report Canal de Isabel II 19 April 26 April 14 May Lezo case: as a consequence of the Canal’s Board of Directors approved The 38th Carrera del Agua complaint filed by Canal with the anti- measures to ensure maximum (Race for Water) was corruption unit of the public prosecutor’s control, transparency and efficiency celebrated, organised by office in July 2016, in relation to in the management of the Canal Canal in conjunction with the irregularities in the purchase of the de Isabel II Group, among which Sports Association MAPOMA. Brazilian subsidiary Emissão, the Central stand out the strengthening of the More than 6,500 runners Operative Unit of the Civil Guard, the organisation of the company, of participated in the 5km or public prosecutors and representatives the financial areas, of the control 10km races around the of the National Court were present at and accountability of subsidiaries, streets of Madrid. Part of the Canal de Isabel II central offices. The of the corporate legal areas of the the registration amount was company cooperated fully and handed subsidiaries and of the internal audit. earmarked for the Fundación over all the information required by the para la Diabetes (Diabetes judicial authority. Foundation). 25 May 31 May 3 June 15 June Canal participated in The Board of Directors The 100km Oxfam Inter- Closing ceremony of the 4th Semana de la of Canal de Isabel II has món Trailwalker 2017 Canal Deporte 2017: Ingeniería de Caminos drawn up the individual was held in Madrid’s hundreds of workers (Road Engineering Week) and consolidated ac- Lozoya Valley and Sierra from the company organising a number of counts for the financial Norte with the participa- attended the function reports at head office to year 2016, with meas- tion of Canal employees. that began with the analyse the singula- rities ures to ensure due awarding of prizes to the of sanitation management diligence. It has also winners of all categories. in Madrid. Furthermore, in approved the start of Plaza Castilla, it installed the process of selling replicas of a refuse international assets of collector and a set of the public company. drinking water pipes. 5 2017 Annual Report Canal de Isabel II Canal de Isabel II in 2017 5 July 16 July 8 August 28 August Canal consolidated An appointment ser- Lezo case: the judge of The new Laboratory for its brand following vice was established the National Court that the Analysis of Drinking the agreement of in the commercial of- heard the case accepted Water began its activity the Ordinary General fices to improve cus- the appearance of the Au- in Collado Villalba to Shareholders’ Meet- tomer service, avoiding tonomous Community of strengthen its control ing through which unnecessary waits and Madrid and Canal de Isabel of the drinking water in the company sought allowing customer care II as a private prosecution. the north west of the to be officially named to be improved. Autonomous Community Canal de Isabel II, S.A. of Madrid. 24 September 5 October 25 October 29 October Canal organised the In conjunction with the Canal announced that Canal employees par- 10th Mountain Bicycle Red Cross, Canal organ- its water rates for 2018 ticipated in the 6th Route, on the Canal de ised a new Café Solidario would remain frozen, Intercompany Chal- La Parra (Patones) ser- (charity coffee event) in for the third consecu- lenge Race to Combat vice road, for employ- its central offices. On this tive year. Furthermore, Hunger organised by ees and their families. occasion, the amount do- in 2018 it will extend the NGO Action Against nated by employees and the application of its so- Hunger in the Third the company was allo- cial tariff to sheltered Water Tower Leisure cated to help families with housing and commu- and Sports Centre. They boys and girls at risk of nity accommodation covered the greatest social exclusion. managed by public en- number of kilometres tities or that is not for possible to help provide profit. therapeutic treatments for malnourished chil- drento recover their health. 6 2017 Annual Report Canal de Isabel II 14 and 15 Nov. 16 November 17 November 24 November Canal de Isabel II’s Within the framework of the It was announced that, as Canal celebrated the Strategic Plan was pre- Forum of Experts of Spain’s part of the emergency plan International Day for the sented to all company Institute of Internal Audi- included in the Regional Elimination of Violence employees. This new tors, the person responsible Pact for Cañada Real against Women, signing plan, based on 10 stra- for Internal Auditing at Ca- Galiana, Canal de Isabel II up to the campaign NO tegicguidelines, rein- nal de Isabel II received the will regularise the drinking permitas la Violencia de forcesthe public nature COSO Internal Control Cer- water supply contracts Género (DON’T allow Gender of thecompany and opts tificate (international inter- with the residents of sector Violence). #haysalida a la to incorporate all themu- nal control regulations) and 2 (311 homes), who will be Violencia de Género (There nicipalities of Madridinto became the first person in able to take up the social is a way out of Gender its management model. our country to obtain this tariff for water. Violence) organised by the certification. Ministry of Health, Social Services and Equality. 28 Nov. / 1 Dec. 5 December 14 December 15 December The exhibition on Auschwitz, high- The General Department for Within the context Canal de Isabel II’s Board lighting the consequences of hate the Control of Construction of the push for en- of Directors approved and intolerance, was opened in the of the Sustainable Urban De- vironmental quality the distribution of a Centro de Exposiciones Arte Canal. velopment Area of Madrid and energy efficiency dividend totalling EUR City Hall granted the munic- in Canal’s Strategic 123.7 million with the The exhibition, which opened to ipal urban licence that will Plan, the company support of the estimated the public on 1 December, includes enable works to demolish will increase the net profit for financial year 600 original objects, the majority the existing golf facilities to production of the 2017 that will be received coming from the Auschwitz-Birk- be started on the plot of the thermal composting by the company sharehold- enau State Museum, in its only stop Third Water Tower of Canal and drying plant ers, the public entity Canal in Spain before embarking on its de Isabel II in Avenida de Fil- with cogeneration in de Isabel II and 111 city international itinerary.