Amadeus Hotels

Amadeus Training

Amadeus Hotels

Index

1 AMADEUS INFORMATION SYSTEM...... 1 1.1 Access to AIS pages for specific hotel chain...... 3 1.2 Encode/decode name of hotel chain ...... 4 1.3 Where do I go for help? ...... 4 2 HOTEL LIST ...... 6 2.1 Hotel list with city or airport code ...... 11 2.2 Hotel Name Search /HN-...... 13 2.3 City other than IATA city /CT- ...... 14 3 OTHER USEFUL OPTION CODES ...... 15 3.1 Transportation option /TR-...... 15 3.2 Hotel Category Option /HC-...... 16 3.3 Special facilities option /FF-...... 17 4 YOU CAN FIND THE CODES IN AMADEUS UNDER HEHOTCOD THEN MS316...... 17 4.1 Company or access type option /CO-...... 18 4.2 Summary of entries...... 20 5 HOTEL AVAILABILITY AND RATES DISPLAY ...... 21 5.1 Multi-property availability display...... 22 5.2 Single-company display...... 25 5.3 Single company availability display from a PNR...... 25 6 SINGLE-PROPERTY DISPLAY ...... 26 6.1 Single-property display (Dynamic and Complete Access Plus)...... 26 6.2 Room type, bed type and rate type codes ...... 27 6.3 Rate-type codes...... 29 6.4 Multi-property availability display from a PNR...... 31 6.5 Using option code /SR-...... 33 7 HOTEL AVAILABILITY WITH OPTIONS ...... 34 7.1 Single or double occupancy option /RT-...... 34 7.2 Location option /LO- ...... 37 7.3 Area option /AR- ...... 39 7.4 Specific address option /AD- ...... 40 7.5 Zip code option /ZP- ...... 41 7.6 Points of reference /RP- and /DI-...... 42 7.7 Use of Reference Points /RP- in connection with HL ...... 45 7.8 Status code option /ST- ...... 51 7.8 Status code option /ST- ...... 51 7.9 Foreign currency option /FC- ...... 52 7.10 Rate limit/range option /QU- ...... 54 7.11 Combination of the option codes ...... 56 7.12 List of hotel availability option codes...... 57 8 HOTEL PRICING INFORMATION ...... 60 9 HOTEL FEATURES ...... 61 9.1 Hotel features from hotel availability...... 61 9.2 Hotel features from a PNR element...... 64 9.3 Hotel features from hotel list...... 65 9.4 Summary of entries...... 66 10 HOTEL SELL ...... 67 10.1 Sales requirement message “SEE RTSVCH” ...... 70 10.2 Deposit or guarantee requirements ...... 72 10.3 Booking a room that requires guarantee ...... 73 10.4 Booking a room that requires deposit...... 75 10.5 Booking a room using the RE entry...... 76 10.6 List of hotel sell option codes...... 78 10.7 Summary of entries...... 80 11 HOTEL ELEMENT MODIFICATION ...... 81 11.1 How to modify a hotel element ...... 84 12 HOTEL CANCELLATION ...... 86 12.1 Summary of entries...... 88

Amadeus Hotels

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Security level Company Amadeus IT Group SA Department Amadeus Lithuania Author Tony Schwartzberg Reviewed by Alma Aleksiejuniene Date 06 / 08 / 2008 Approved by Date 06 / 08 / 2008 Version Date Change Comment By 1.0 06 / 08 / 2008

© 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 1 of 91 Pageof 1 update:02/07/2009 Last This pageThis shows today’s number of hotel chains conn TOTAL CHAIN CODES AND PROPERTIES ..... 260 ===== STANDARD ACCESS 0 COMPLETE ACCESS 1 COMPLETE ACCESS PLUS 36 DYNAMIC ACCESS 223 ======ACCESS TYPES CODES ======CHAIN GENERAL FIGURES ------CHAIN PER MASTER CHAIN C ------ALL HOTEL CHAINS EN 0 GG ALL HTL To display these pages, enter: The general AIS information pages the chains list t contain information about general policies, hotel i The Amadeus Information System (AIS) includes pages AMADEUSINFORMATION SYSTEM 1 DESCRIPTION OF THE DIFFERENT ACCESS TYPES...... CHAINS PER REPRESENTATION COMPANIES...... PROPERTIES PER CHAIN CODE......

ODES...... GP MAS nformation and other topics. hat are available through Amadeus. ected Amadeus to and the type of access. for each hotel chain. These pages 84065 ===== 0 27 9689 74349 ======PROPERTIES ------1JUL09 .... GP ACC .... GP REP .... MS 22 ACTIVE 0815Z

Amadeus Hotels

© 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 2 of 91 Pageof 2 update:02/07/2009 Last TNADACS Hotel companiesPNR. return confirmation numbers vi companies. Bookings are sent the to hotel chain, vi Hotel availability displays come from the Amadeus c STANDARD ACCESS numbers and other data 4-8 within seconds. immediately when a hotel transaction sell made. is companies. Bookings are sent the to hotel chain, vi Hotel availability displays come from the Amadeus c COMPLETE ACCESS Bookings are processed exactly in the same way as w YAI CES screens. The highest level of connectivity effectively offer company’s internal reservation system. screens. Data viewed the in single hotel and multi The highest level of connectivity effectively offer DYNAMIC ACCESS hotel chains: If you at look the previous display, you can see th OPEEACS LS central system displays are available. still internal reservation system. In cases where the lin Data viewed the in single hotel availability displa COMPLETE PLUS ACCESS

ys comes directly from the hotel company’s s reals data – time integrity on all availability real-times data integrity on all availability at Amadeus offers four types of access for

k is temporarilyk is interrupted, Amadeus availability displays comes from the hotel a teletype at end of transaction (ET) of the a high speed communications links, Hotel companies return confirmation entral system, as loaded by the hotel entral system, as loaded by the hotel ith completeith access companies. a teletype or direct update the to PNR. niao “ “ Indicator “ “ / Indicator niao “ ! “ Indicator niao “ + “ Indicator Amadeus Hotels

© 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 3 of 91 Pageof 3 update:02/07/2009 Last DEPOSIT POLICY 16SEP05 GP CUSTOMER SE CREDIT CARD POLICY 16SEP05 GP ROLLAWAY REQUEST 16JUL03 GP COMPLETE ACCESS PLUS 16JUL03 GP COMPLETE ACCESS COMMISSION POLICY 16SEP05 GP CANCELLATION POLICY 16SEP05 GP BOOKING GUIDELINES 16SEP05 GP HURRICANE KATRINA UPDATE 08SEP05 GP *-*-*-*-*-*-*-*-*-*-*-* *-*-*-* *-*- TITLE / SUBJECT UPDATE ACC *-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*- *-*-*-* *-*-*-* RADISSON HOSPITALITY WORLDWIDE INDEX *-*-*-* *-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*- RADISSON HOTELS EN 23 RD GGHTL GG RD HTL To retrieve the specific pages for a chain e.g. Rad accuracy, and others do not. information administrated agents. to exper You will Each hotel company or chain has their own AIS-pages AccesstoAIS hotelpageschain specific for 1.1 The two letter hotel chain code The entry the to hotel AIS pages RVICE / HELP NUMBERS 16SEP05 GP MAR

30JUL03 GP COM isson Hotels, enter:isson ience some chains has a high level of , and are solely responsible for all POL POL ROO.35 CAP POL POL POL NEW *- ESS *-*- *-*-*- *-*-*- *-*-*- *-*- APR09 * * * 1740Z * *

Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 4 of 91 Pageof 4 update:02/07/2009 Last WESTERNBEST HE STEP SHOT STEP SHOT HE HOTEL HE go Wherehelp?do for I 1.3 BW BEST WESTERN DNHBW BW DNH DNH BW the same transaction: If you have the two-letter code of the hotel chain, BW BEST WESTERN DNHBEST WESTERN DNH WESTERN DNH BEST now the two letter code, you can by find it using t If you need find to information about a specific ho Encode/decodenameofhotel chain 1.2 The two-letter code of the hotel chain Decode Name Hotel

steps for selling a hotel segment Name of the hotel chain D ecode N ame H otel and you don’t name, know its you can use he following entry: tel chain e.g. Best Western, and you don’t Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 5 of 91 Pageof 5 update:02/07/2009 Last This is only is This the first page, see to more enter :FOR STD ACCESS BKGS : :------:------: : COMMISSION PROGRAM (TACP) :COMMISSION PAYMENT : PAID THROUGH OUR TRAVEL AGE :------:------: : : : :QUEUE ADDRESS : RDUHI9100 (AMERICAS/CARIBBE :------:COMPLETE ACCESS PAGE: GGHTLHICOMP :------:------:GENERAL AIS PAGES : GGHTLHI :------:------:ACCESS TYPE : DYNAMIC ACCESS :------:------:CHAIN CODE AND NAME : HI - HOLIDAY INN :------: ** GENERAL ** :------HOLIDAY INN EN HI HTL HE HI HTL HE on Holiday Inn, you enter: can find on-line help pages for each chain AMADE in For a summary of all chain specific requirements, q Chainhelppages specific modification your to hotel reservation. later will We revert page, this to the is p as this Two-letter hotel chain code HI = Holiday Inn Help pages transaction code Hotel MD age you always have at look to before making a . ueue addresses and other information, you US. ForUS. request to example a summary : ------: : NCY : ------: : : AN) : ------: : ------: : ------: : ------: : ------: : ------: 19FEB07 1500Z Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 6 of 91 Pageof 6 update:02/07/2009 Last MORE AS W T ZRH YX|HOTEL FONTANA- AR D T ZRH CF|CITY PARTNER TREND HOTEL AQ D T ZRH C AP D T ZRH UI+HELMHAUS SWISS Q HOTEL AO D T ZRH SI|ARABELLASHERATON NEUES SCHLOSS AN S T ZRH PH+PARK HOTEL VITZNAU - AM W F ZRH YX|HOTEL WELCOME INN AL S T ZRH RA|RAMADA HOTEL ENGELBERG AK D T ZRH UI+CLARIDGE ZURICH CITY CENTER SWISS AJ A T ZRH PD|PARK INN ZURICH AI D T ZRH IC|INTERCONTINENTAL ZURICH AH A F ZRH MK|MOEVENPICK HOTEL ZURICH- AG D T ZRH WW|HOTEL SCHWEIZERHOF ZUERICH AF A L ZRH SL|SWISSOTEL ZUERICH AE A T ZRH NS|NH ZURICH AIRPORT AD D T ZRH SR|STEIGENBERGER BELLERIVE AU AC D T ZRH HY|PARK HYATT ZURICH AB D T ZRH RT+SOFITEL ZURICH AA A F ZRH HL+HILTON AIRPORT AR TR CTY HOTEL NAME ALL AREAS SEE ALSO: QLJ ZRH HL ZRHHL To request for a hotel list Zurich, enter: order. transportation from the airport the to hotel. The h The display contains the hotel name, chain code, ar displayThe hotel list provides you a with complete HOTELLIST 2 Hotel List transaction code Three letter airport or city code I|COMFORT INN ROYAL ZURICH

TWANN ZURICH

LUCERNE AIRPORT otels areotels always displayed alphabetical in LAC ea location and recommend type of of hotels for list a specific city or airport. Q CH ZRH

Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 7 of 91 Pageof 7 update:02/07/2009 Last Decoding of the hotel line: ZRH CH D AA AA D T ZRH UI+ADLER HOTEL ALL NAMEHOTEL CTY TR AR AR TR CTY HOTEL NAME ALL Decoding of the header line Area location code, the different codes are: Recommended transportation type column Line designator, two letters Area identifier column ISO country code Tells that the hotel list is for is Tells that the all area hotel list location Three letter airport/city code column The requested airport/city code or codes Hotel name column CODE W West of downtown West location W North of downtown location Downtown location Airport location N D A Resort location R East of downtown location E S South of downtown South location S

AREA

CH ZRH s s Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 8 of 91 Pageof 8 update:02/07/2009 Last ZRH/AR-D BW HL you enter: To display for a hotel list Zurich, only with Best and/or hotel chain code your to HL entry, example: canThe hotel list be rather long. You th can limit Blank = Standard Access = / Complete Access + = Complete Access Plus ADLER HOTEL END OF DISPLAY AC D T ZRH BW|BEST WESTERN HOTEL ENGIMATT AB D T ZRH BW|BW PREMIER HOTEL GLOCKENHOF AA D T ZRH BW|BEST WESTER AR TR CTY HOTEL NAME SEE ALSO: QLJ UI+ ZRH The different codes are: T Recommended transport between airport and hotel. Two letter hotel chain code, followed by access in Three letter airport or city code The name full of the hotel, the name can be follow of suburb. N HOTEL ZURCHERHOF CODE Walking distance W Helicopter Underground H U Coach or bus Boat or any water transport C B Rental car R E Express train Express E Taxi T Limousine L Plane P Free transportation provided by the hotel F

TRANSPORTATION

Western Hotels and only downtown location e response by adding an area identifier CH ZRH

dicator: ed by name Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 9 of 91 Pageof 9 update:02/07/2009 Last To display of a all Scandic list ( It alsorequest to possible is for a hotel list a c END OF DISPLAY AD A T ZRH BW|BEST WESTERN HOTEL AIRPORT AC D T ZRH BW|BEST WESTERN HOTEL ZURCHERHOF AB D T AA D T ZRH BW|BEST WESTERN HOTEL ENGIMATT AR TR CTY HOTEL NAME SEE ALSO: QLJ downtown. display will input This Best Western Hotels located ZRH/AR-D-A-N BW HL ZRH-D-A-N or BW HL You can request 3 different up to areas at the same DK SH HL DK SH HL Two letter hotel chain code Hotel list transaction Hotel list code Two letter ISO country code ZRH BW|BW PREMIER HOTEL GLOCKENHOF

SH ) Denmark, hotels in enter: ountry, for a specific hotel chain. time, like this: like this: time, downtown, at the airport and north of CH ZRH

Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 10 of 91Page10 of update:02/07/2009 Last AL A F ALB HI|HOLIDAY INN EXPRESS ALBANY,NY-AIR AK D T SCH HI|HI SCHENECTADY AJ E T HPN HI|HOLIDAY INN SELECT STAMFORD AI D T CTX HI|HOLIDAY INN CORTLAND, NEW YORK AH W T ISP HI|HOLIDAY INN EXPRESS EAST END AG N R BUF HI|HOLIDAY INN GRAND ISLAND AF D T ELM HI|HOLIDAY INN RIVERVIEW AE E R NYC HI|HI WESTBURY LONG ISLAND, NY AD W R ALB HI|HOLIDAY INN TURF AC S R HPN HI|HI MOUNT KISCO AB W T NYC HI|HI NEW YORK CITY MARTINIQUE ON BR AA S T NYC HI|HI WALL STREET DISTRICT AR TR CTY HOTEL NAME ALL AREAS entryThis display will of a all Holiday list Inn h NY US HI HL requestA hotel list for the United States has i to code they are registered under. Here you see of a all the Scandic list De hotels in > END OF DISPLAY AS S T ODE SH+SCANDIC ODENSE AR W T AQ N T CPH SH+SCANDIC EREMITAGE - AP D T EBJ SH+SCANDIC OLYMPIC ESBJERG AO S R CPH SH+SCANDIC RINGSTED AN D T ZRY SH+SCANDIC REGINA HERNING AM N T AAR SH+SCANDIC KONGENS EGE RANDERS AL N T ZBT SH+SCANDIC KOLDING AK W T AAR SH+SCANDIC AARHUS AJ E T XAH SH+SCANDIC SILKEBORG AI W T CPH SH+SCANDIC GLOSTRUP- AH D T QFH SH+SCANDIC STENA LINE FREDRIKSHAVN AG S T CPH SH+SCANDIC ROSKILDE AF E T BLL SH+SCANDIC BYGHOLM PARK HORSENS AE D T CPH SH+SCANDIC WEBERS COP AD S T CPH SH+SCANDIC HVIDOVRE COPENHAGEN - AC D T AAR SH+SCANDIC PLAZA AARHUS AB D T CPH SH+SCAND AA D T CPH SH+SCANDIC COPENHAGEN CITY AR TR CTY HOTEL NAME ALL AREAS

(Partialdisplay AAL SH+SCANDIC AALBORG ) IC SYDHAVNEN COPENHAGEN BROENDBY ENHAGEN LYNGBY nclude a state code, like this: otels in New in otels York state nmark, and more important the three letter HVIDOVRE

PORT OADW US NY DK AY

Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 11 of 91Page11 of update:02/07/2009 Last you line tells This that there are other hotels lis Please at look the first line of your display for a is This hotel list London city only. MORE AS W T AR D T LON WV|PARK INTERNATIONAL HOTEL AQ D T LON RD|RADISSON HAMPSHIRE HOTEL AP D T LON BC+FORTY ONE AO W T LON WW|MYHOTEL BLOOMSBURY AN D T LON SL|SWISSOTEL THE HOWARD, LONDON AM W T LON VY+THE CONNAUGHT AL D T LON LW|THE MILESTONE HOTEL AND APARTMENT AK N R LON MR+SANDERSON AJ D R LON SV|THE REMBRANDT AI D T LON HI|EXPRESS BY HOLIDAY INN SOUTHWARK AH D T LON WW|THE WESTBURY AG W T LON FA+FAIRMONT SAVOY AF D T LON DV+DE VERE CAVENDISH S AE D T LON NK+MONTCALM HOTEL AD D T LON JD+JURYS GT RUSSELL STREET AC E T LON CP|CROWNE AB D T LON CP|CROWNE PLAZA THE CITY AA D R LON JT|CARLTON TOWER HOTEL AR TR C SEE ALSO: LHR LGW LTN STN LCY HLLON To display of a hotels for list city location Londo Let at look us London identical,not you may choose display to all hotels Hotels are usually associated city with codes. For city code airport or with Hotellist 2.1 LON RT+NOVOTEL LONDON WEST TY HOTEL NAME ALL AREAS GB LON PLAZA LONDON DOCKLANDS T JAMES'S , , SEE ALSO: LHR LGW LTN STN LTN LGW LHR ALSO: SEE ted under the different airport codes as well. n, enter: or just the or ones just close a to specific airport. the cities where city and airport codes are

Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 12 of 91Page12 of update:02/07/2009 Last MORE AS A T STN QI|QUALITY HOTEL EPPING - EPPING AR N R STN TG+TRAVELODGE CAMBRIDGE LOLWORTH AQ D T STN IQ|WHITEHALL SWALLOW HOTEL AP N T STN PD|PARK INN HARLOW AO S R STN CL+CORUS HOTEL HARLOW AN S T STN YX|THE ROEBUCK HOTEL -WARE AM S T STN DI|DAYS INN STANSTED -BISHOPS STORTF AL E T STN UZ|RED LION HOTEL - COLCHESTER AK R T STN YX|DOWN HALL COUNTRY HOUSE HOTEL AJ S T STN CL+BRIGGENS HOUSE HOTEL AI N T STN MC|HANBURY MANOR HOTEL AND COUNTRY C AH E T STN IQ|THE SWALLOW GEORGE OF COLCHESTER AG D T STN VE|RIVENHALL HOTEL THE AF N R STN PD|PARK INN LAKESIDE AE S T STN HI|HOLIDAY INN COLCHESTER AD S T STN IQ|SWALLOW CHURCHGATE HOTEL - HARLOW AC N R STN TG+TRAVELODGE PETERBOROUGH ALWALTON AB N T STN RD|RADISSON SAS STANSTED AIRPORT AA A F STN HL+HILTON LONDON STANSTED AIRPORT AR TR CTY HOTEL NAME ALL AREAS SEE ALSO: LON LHR LGW LTN LCY HLSTN To see of under a hotels listed list Stansted Airpo rt, enter: ORD LUB GB STN Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 13 of 91Page13 of update:02/07/2009 Last END OF DISPLAY AH N R ROM VE|BETTOJA MASSIMO D AZEGLIO HOTEL AG D T ROM UI+ACCADEMIA HOTEL AF D T ROM UZ|HOTEL ASTRID AE D F ROM OI|ACCOMODATION PLANET 29 AD W T ROM AQ|ATAHOTEL DOMINA RESIDENCE- ACILIA AC S T ROM GZ|FONTE DI PAPA TENUTA AGRICOLA AB S T ROM YX|ASTURA PALACE HOTEL AA N R ROM UZ|HOTEL ASTORIA GARDEN AR TR CTY HOTEL NAME ALL AREAS SEE ALSO: FCO CIA QEZ HLROM/HN-ACC names. It necessary not is enter to the name full of the h > END OF DISPLAY AD N R ROM UZ|HOTEL ASTORIA GARDEN AC D T ROM UZ|HOTEL ASTRID AB S T ROM YX|ASTURA PALACE HOTEL AA D T ROM UI+ACCADEMIA HOTEL AR TR CTY HOTEL NAME ALL AREA SEE ALSO: FCO CIA QEZ HLROM/HN-ACCADEMIA To search for Hotel Accademia Rome, enter: in Example: can include of two a characters minimum and a maxim youWhen want search to for a specific hotel name, HotelNameSearch/HN- 2.2 S IT ROM

otel, the system always will for look similar you can use code the option /HN-. You um ofum 40. IT ROM

Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 14 of 91Page14 of update:02/07/2009 Last BTV S DERBY LINE -127K NE BTV S DERBY -119K NE BUF S DERBY - 38K SW ICT S DERBY - 17K SE HPN S DERBY - 86K NE BDR S DERBY - 27K NE HVN S DERBY - 25K NW DEN S DERBY - 8K N EMA S DERBY - 19K YFC S DERBY -159K NW YCH S DERBY - 30K SW A:APT B:BUS C:CITY G:GRD H:HELI O:OFF-PT R:RAIL S:A DANDERBY/S DANDERBY/S To find the nearest airport for Derby, enter: END OF DISPLAY AM D T EMA LM|STUART HOTEL -DERBY AL E T EMA BW|BEST WESTERN YEW LODGE HTL-KEGWOR AK D T EMA MC|MARRIOTT BREADSALL PRIORY HTL AJ N T EMA BW|BEST WESTERN MIDLAND HOTEL AI D R EMA UZ|MENZIES MICKLEOVER COURT AH N T EMA DI|DAYS INN DONINGTON AG N T EMA HI|EXPRESS BY HOLIDAY INN DERBY PRID AF A T EMA TI+THISTLE EAST MIDLANDS AIRPORT AE D T EMA UZ|EUROPEAN INN-DERBY AD W R EMA YX|MAKENEY HALL COUNTRY HOUSE HOTEL AC N R EMA VE|DONINGTON MANOR AB D T EMA DI|DAYS HOTEL DERBY AA A T EMA HI|EXPRESS BY HOLIDAY INN AIRPORT -D AR TR CTY HOTEL NAME ALL AREAS SEE ALSO: NQT SZD HLEMA/CT-DERBY IATA city code EMA (East Midlands), enter: For request to example, for a hotel list properties under which they have been loaded, or if a city doe You can use request to the option /CT- hotels locat Cityotherthan IATA city /CT- 2.3 in Derby, in Great Britain, loaded under the ed a in city different the to IATA city code s not have not s an IATA code. /USVT /USVT /USNY /USKS /USCT /USCT /USCT /USCO /GB /CANB /CANB SSOC TOWN TH E PARK ERBY GB EMA Amadeus Hotels

END OF DISPLAY AR A F FRA TP|TOP AIRPORT DOMIZIL HOTEL AQ A F FRA TP|TOP HTL POST AP W F FRA CY|COURTYARD FRANKFURT MESSE AO A F FRA SQ+AIRPORT BUSINESS HOTEL - AN D F FRA BW| AM D F FRA TA|HOTEL HAUS DAHEIM AL A F FRA RT+IBIS FRANKFURT AIRPORT AK S F FRA SR|STEIGENBERGER FRANKFURT- AJ A F FRA SI|SHERATON FRANKFURT HOTEL AI S F FRA SX|ACHAT HOTEL - AH A F FRA HI|HOLIDAY INN AIRPORT NORTH AG A F FRA RT+MERCURE WINGS FRANKFURT APT AF W F FRA CI|COMFORT HOTEL AM KURPARK - AE S F FRA KI|KEMPINSKI HOTEL GRAVENBRUCH AD A F FRA RT+MERCURE FRANKFURT AIRPORT 4 AC A F FRA SR|STEIGENBERGER AIRPORT HOTEL AB A F FRA SR|AIRPORT INTERCITYHOTEL FRA AA D F FRA NS|NH FRANKFURT NIEDERRAD AR TR CTY HOTEL NAME ALL AREAS SEE ALSO: QMZ ZEE MHG ZPS HDB ZQY TR-F / HLFRA HLFRA/TR-F To search for free hotels with transportation Fr in your show to only hotel list such hotels by includi hotels stateSome that they provide FREE transporta Transportationoption /TR- 3.1 OTHERUSEFUL OPTION CODES 3 Slash Slash Transportation code, option followed by desired me Hotel list for Hotel list Frankfurt

or BEST WESTERN HTL FRANKFURT ROD HLFRA/TR-FREE transport FRANKFURT AIRPORT LANGEN WALLDORF LANGEN ankfurt, enter: BAD HOMBURG ng code the option /TR- tion to and to fromtion the airport. You can limit

DE FRA

ans of

Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 16 of 91Page16 of update:02/07/2009 Last you ask for. You can ask for 2 categories one in entry, the syst END OF DISPLAY AE D T ATH SX+OLYMPIC PALACE HOTEL AD D T ATH UI+CANDIA HOTEL AC N T ATH BW+BEST WESTERN HOTEL ZINON - ATHENS AB D T ATH AC+ATEL ARGO - PIRAEUS AA D T ATH AC+ATEL ANITA - PIRAEUS AR TR CTY HOTEL NAME ALL HEHTLOPT The guidelines given the to hotel companies for rat /HC-T /HC-S /HC-F /HC-L There are 4 pre-defined categories: codeoption /HC- Based on industry standards searc to possible is it HotelCategory Option /HC- 3.2 HC-T / HLATH HLATH/HC-T If you want of a Tourist class list Athen hotels in

Slash Slash Hotel Category code option followed by dash and de ...... Standard Class Hotel Class ...... Standard ...... First Class Hotel Class ...... First ...... ors ls oe Hotel Class ...... Tourist ...... Luxury Hotel ...... Luxury Hotel list for Hotel list Athens then MS211 s yous enter: h for a specific hotel category by use of the em will displayem will the properties the in order ing their hotels can be found under GR ATH sired option Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 17 of 91Page17 of update:02/07/2009 Last END OF DISPLAY AB D T MAD UI+SILKEN PUERTA AMERICA AA S R MAD UI+BEATRIZ TOLEDO HOTEL AR TR CTY HOTEL NAME ALL AREAS SEE ALSO: SLM CJI You can search for three up to different facilities ifso a search finds no hotels, try again speci but Please note that the display shows only those prope HLMAD/FF-PAR-SWI-DIS To search for Madrid hotels in Parking, with Swimmi Youcan find the codes in Amadeus under HEHOTCOD 4 GOL GOLF PET PETS ACCEPTED GIF GIFT SHOP PCH PC HOOKUP INRM WOM W FAX FAX FAC INROOM PAR PARKING WAT W EXE EXECUTIVE FLR NON NONSMOKING RMS VAL V EXC EXCHANGE FAC MOV MOVIE CHANNELS TEL T ELE ELEVATOR MIN MINIBAR TEN T DIS DISCO MEE MEETING ROOMS SWI S CON CONVENTION CTR MAS MASSAGE SPA S COF COFFEE SHOP LOU LOUNGE SOL S CAS CASINO LAU LAUNDRY SVC SNO S CAR CAR RENTAL KIT KITCHEN SIG S BUS BUSINESS CTR JAC JACUZZI SAU S BTY BEAUTY PARLOUR ICE ICE MACHINES SAF S BEA BEACH HEA HEALTH CLUB ROO R BAR BAR HAN HANDICAP RES R BAB BABY-SITTING HAI HAIRDRESSER PHO P AIR AIR CONDITION HAD HAIR DRYER PHA P ------CODE FACILITY CODE FACILITY CODE FA The 50 pre-defined facilities are: /FF-option There are 50 pre-defined facility features Amade in option /FF- facilities Special 3.3 then MS316

fying fewer, or different, facilities. in one in entry. rties which have all the requested facilities, thatus, you can search for by using the ng and pool Disco, enter: ES MAD OMENS GST RMS ATER SPORTS ALET PARKING ELEVISION ENNIS WIMMING POOL PA OLARIUM NOW SKIING IGHTSEEING AUNA AFE DEP BOX OOM SERVICE ESTAURANTS HONE-DIR DIAL HARMACY ------CILITY

/CO-C /CO-P /CO-D If you want of a one list specific type of access h END OF DISPLAY AN D T CPH UI+ASCOT HOTEL COPENHAGEN AM D T CPH UI+CAB INN SCANDINAVIA AL D T CPH UI+ABSALON HOTEL AK D T CPH UI+SELANDIA HOTEL AJ D T CPH UI+COPENHAGEN ADMIRAL HOTEL AI N T CPH UI+HELLERUP PARKHOTEL AH D T CPH SH+SCANDIC HOTEL WEBERS AG N T CPH SH+SCANDIC HOTEL EREMITAGE - LYNGBY AF D T CPH SH+SCANDIC SYDHAVNEN AE S T CPH SH+SCANDIC HOTEL HVIDOVRE AD D T CPH SH+SCANDIC HOTEL COPENHAGEN AC S T CPH SH+SCANDIC HOTEL ROSKILDE AB S R CPH SH+SCANDIC HOTEL RINGSTED AA W T CPH SH+SCANDIC HOTEL GLOSTRUP AR TR CTY HOTEL NAME ALL CO-SH-UI HLCPH HLCPH/CO-SH-UI To display for a hotel list Scandic and Utell hotel a special access level. You can use the company specify /CO-, to option up Companyaccesstypeor option /CO- 4.1 /CO-S ...... Standard Access ...... Dynamic and Comp ...... Dynamic, Complet ...... ……………………… Dynamic Access only Hotel list for Hotel list Copenhagen Company action code followed by dash and the two l for the desired hotel chains only e Access and Complete Access Plus otels, youotels, have these 4 possibilities: s in Copenhagen, in s enter: lete Access Plus to threeto different hotel chains, or specify DK CPH etter codes Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 19 of 91Page19 of update:02/07/2009 Last Please note, you can only request one access type a MORE AS A T LAS HJ|HJ INN LAS VEGAS STRIP - AR N T LAS SI|ALADDIN RESORT AND CASINO AQ N T LAS UZ|STARDUST RESORT AND CASINO AP R T LAS MC|MARRIOTT JW LAS VEGAS RESORT AO A T LAS YO|CANDLEWOOD SUIT AN S R LAS YX|GOLD SPIKE HOTEL AND CASINO AM N T LAS UZ|NEVADA HOTEL AL A T LAS CY|CO AK S R LAS BW|BEST WESTERN LIGHTHOUSE INN- AJ N F LAS YX|TEXAS STATION AI S T AH R R LAS YX|BUFFALO BILLS HOTEL AND CASINO AG R T LAS YX|LUXOR HOTEL AND CASINO AF N T LAS YX|MANDALAY BAY HOTEL AND CASINO AE W T LAS YX|THE HOTEL AD D T LAS MV|MGM GRAND HOTEL AC R T LAS HY|HYATT REGENCY LAKE LAS VEGAS AB A T LAS UZ|WYNN LAS VEGAS AA A T LAS MV|NEW YORK NEW YORK HOTEL CASINO AR TR CTY HOTEL NAME ALL AREAS SEE ALSO: HSH HLLAS/CO-D To display of a Dynamic list Access hotels only, in LAS UZ|ROYAL VACATION CONDO SUITE URTYARD LAS VEGAS SOUTH ES LAS VEGAS 1507 Las Vegas, enter: t at time. BOULDER CITY US LAS NV

Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 20 of 91Page20 of update:02/07/2009 Last The different transportation codes: The different area codes: ...... forHotel list specific access type usingHotel list facility feature option...... usingHotel list category option...... usingHotel list transportation option...... usingHotel list name - option specific name usingHotel list non IATA city option...... all areas...... Hotel list forHotel list specific chain and country...... forHotel list specific chain, city and area forHotel list specific chain and city e.g. BW..... forHotel list specific city, all chains...... LIST LOCATION HOTEL ...... Chain specific help pages e.g. UI Where do I go for help?...... Decode hotel chain code...... Encode hotel chain name...... AIS pages for specific chain e.g. RD...... Hotel chains alphabetically...... listed ...... General AIS hotel page PROVIDER INFORMATION: Summary ofentries 4.2 CODE CODE W West of downtown West location W Walking distance W Helicopter Underground H U North of downtown location Downtown location Airport location N D A Resort location R Coach or bus Boat or any water transport C B Rental car R E Express train Express E Taxi T East of downtown location E Limousine L Plane P of downtown South location S Free transportation provided by the hotel F ...... HLPAR/AR-ALL ......

...... HEHOTEL ...... DNH BW ...... GGHTLALL ...... DNH BEST WESTERN ...... HLCPH/CO-P (C/A+) ...... HLCPH/HC-L (L = luxury) ...... HLXYZ (where XYZ=airport) ...... GGHTLALL and MS23 ...... HLCPH/FF-PAR (Parking) ...... HEHTLUI ...... HLCPH/TR-F (F = free) ...... TRANSPORTATION AREA ..... HLSHDK ...... HLBWXYZ/AR-D ...... GGHTLRD ...... HLCPH/CT-HELSINGOR ...... HLBWXYZ ...... HLCPH/HN-ASTORIA ......

Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 21 of 91Page21 of update:02/07/2009 Last ♦ There are two types of Hotel Availability displays: andentitled to, rates which specific travel agenci In there addition, are many client rates, rates whi available all agents to using Amadeus Hotels. There are many rates, such as weekend and promotion hotel properties.individual Amadeus Hotel Availability and rates display ava is HOTEL AVAILABILITY ANDRATES DISPLAY 5 ♦ The format slightly is different, and includes it a

Multi-property display Single-property display description of each rate. ch employees of specific companies are es have negotiated hotel companies. with

ilable for entire hotel chains, as well for al rates, all of which are automatically Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 22 of 91Page22 of update:02/07/2009 Last A “qualified” rate a is rate, such as Ansell. “unqualified” rate a is rate, which any cl By default, the rates, which are search, are all th highest room rate found. A multi-property hotel availability display show, f Multi-propertyavailability display 5.1 HA HAPRG12JUL-2 or HAPRG12JUL-14JUL departing the 14JUL, enter: To request a multi-company display for unqualified clients. night stay youWhen specify do not a check-out date or number 2 14JUL 12JUL PRG Number of nights

City/Airport code Check-out date Check-in date H otel SRS A vailability transaction code (Senior rate), citizen which only is available to or e “unqualified” rates which you are entitled to ient is entitled to have. entitled to ient is or each property the listed, lowest and rates Prague, in arriving the 12JUL and of nights, the system assumes a one- Amadeus Hotels some © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 23 of 91Page23 of update:02/07/2009 Last rate range for the different hotels. occupancy, or one person per room regardless of the Unless you specify otherwise your in entry, the sys availability. due is the This to neutrality of the Amadeus automatically display different hotel prope MORE 170.0 8 XL+THE GOLDEN GATE HOTEL S T 110.0 7 CH+SCHWAIGER D T | 95.0 6 YX|HOTEL CORONET E T | 73.0 5 UZ|SEIFERT HOTEL D T =| 230.0 4 WW|CORINTHIA TOWERS HOTEL | 159.0 3 IC|HOTEL INTERCONTINENTAL PRAHA D T =| 145.0 2 WW|GRAND HOTEL BOHEMIA D L | 210.0 1 BA| AR TR ** CTR LOCATED*LUXURY BOUTIQUE HTLS* 170EUR MIN 2NT ** *LW* 3 LEADING HOTELS OF THE WORLD*PALACE*SAVOY* CZ PRG ALL AREAS WE 12JUL09-14J BOSCOLO CARLO IV D T EUR D T EUR system. tem always displays rates for single number of beds. The system displays the rties each you time request an 0-495.00 EUR 0- EUR 0- EUR 0- EUR 0- 0- EUR 0- EUR 0- CUR >HALWPRG LE PALAIS UL09 *SGL* 189.00 198.00 101.00 595.00 304.00 470.00 5000.00

Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 24 of 91Page24 of update:02/07/2009 Last 80.00-170.00 EUR ALL PRG CZ 80.0 1 KY/HOTEL BARCELO PRAHA D T AR TR CZ PRG ALL SA 12JUL09-14J of theExplanation display: T D BARCELOHOTEL / KY 1 **SGL** 12JUL08-14JUL08 SA Access type Recommended type of transportation from airport to Area location code Two-character day of the week indicator that corre Two letter ISO country code Two-letter chain code, and access level indicator All areas All of the city are included the in response Three letter airport/city code Currency code Type of rate. Can be single or double Check-in and check-out dates Hotel name Rate range for rooms at the hotel check-in date Hotel line number 0-170.00 EUR CUR UL09 *SGL*

sponds to the to sponds hotel Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 25 of 91Page25 of update:02/07/2009 Last HAUIS2 your availability search like this: To request a single company availability from a PNR company Single availability display PNRa from 5.3 are identical the to multi-company display. The display shows Utell Hotels only. In all other a 80.0 9 UI+STARHOTEL ANDERSON D T 154.9 8 UI+RAFFAELLO HOTEL D T 98.1 7 UI+AURIGA HOTEL W T 107.9 6 UI+RIPAMONTIDUE HOTEL N R 183.3 5 UI+STARHOTEL RITZ D T 0.0 4 UI+REGENCY HOTEL N T 95.4 3 UI+UNA HOTEL CENTURY N T 82.6 2 UI+DELTA HOTEL A T 191.0 1 UI+MICHELANGELO HOTEL N T AR TR IT MIL ALL SU 18MAY09-20M To request Utell Hotels ( transaction code. rates display for just that chain only, by adding t If you know the two-letter code for a particular ho Single-companydisplay 5.2 18MAY-2 MIL UI HA HAUIMIL18MAY-2 Two-letter chain code Hotel availability transaction code Airport/city code Check-in date and number of nights UI ) Milan, check-in in 18 May for a two-night stay, e he chain code immediately after the HA tel chain, you can request an availability and reas, the display and entry available options , you add the two-letter chain code to 0-192.73 EUR 4-154.94 EUR 3-98.13 EUR 4-107.94 EUR 4-289.22 EUR 8-155.00 EUR 6-450.00 EUR 3-129.11 EUR 9-237.57 EUR CUR AY09 *SGL* nter: Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 26 of 91Page26 of update:02/07/2009 Last HABWAAR20AUG-2 20 August, two-nights stay: entitled to it. it. entitled to Standard and Complete Access, you get a descri full displayThis shows you all the qualified and unqual MORE FULL BKFST A1TRAC G 1 SINGLE BED* 5)1050.00 STANDARD RATE*NO RESTRICTIONS NO SMOKING,FULL BREAKFAST 4)950.00 BWI BEST RATE*AVAILABLE TO ALL TRA FULL BKFST A1TSPC G * 1 SINGLE BED* 3)950.00 BWI BEST RATE*AVAILABLE TO ALL TRA NO SMOKING,FULL BRE A1TCOR G 1 SINGLE BED* 2)997.50 BUSINESS TRAVELERS ONLY FULL B A1TCOR G 1 SINGLE BED* 1)997.50 BUSINESS TRAVELERS ONLY THE WORLDS BW|BEST WESTERN HOTEL RITZ AAR028 D TAXI DK AAR SU 20AUG09-22AUG0 **** BEST WESTERN **** HA1 To see all the rates at Best dir Western Hotel Ritz END OF DISPLAY | 850.0 1 BW|BEST WESTERN HOTEL RIT AR TR DK AAR ALL AREAS SU 20AUG09-22A Let at look us a Hotel availability display for Bes Single-propertydisplay (Dynamic and Complete A 6.1 from the hotel chains own reservation system. Amadeus Hotels database. Whereas the data for Compl If the property a is Complete access or Standard ac Thesell. display include will coded n explanations A single-property display shows all unqualified and SINGLE-PROPERTYDISPLAY 6

A1TSPC G * 1 SINGLE BED* LARGEST HOTEL CHAIN

KFST Z D T DKK AKFAST

t Westernt Hotels ( ectly from the chains database, enter: ext to the to rates.ext cess hotel, the information comes from the ified rates, contrary but the to displays for qualified rates which you are entitled to ption of ption what the rate includes, and who is

ete Access hotels comes Plus directly VELERS VELERS DKK 9 0- CUR UG09 *SGL* 1295.00 *SGL*

) Århus. in Check-in ccessPlus)

Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 27 of 91Page27 of update:02/07/2009 Last U Minimum Minimum Standard Minimum U Standard Moderate T Minimum K J Standard S P Moderate H Minimum G Standard F Moderate D Moderate C B Superior Executive floor I Suites Superior E bath/shower without Room A shower with Room bath with Room ROOM DESCRIPTION The first character indicates the room type The Second part See The first part room, bed type and rate type. These 6 characters our in above display carry infor A1TCOR Look at the room type FULL BKFST A1TCOR G 1 SINGLE BED* 1)869.25 CORPORATE RATE Let at look us one of the hotels from our previous Roomtype, bed type typeand rate codes 6.2

HEHOTELCODES.106 HEHOTELCODES.106 A1T COR Rate type Room type,Room number of beds and bed type CODE A 1TCOR, which1TCOR, can be: Hotel Availability display: mation on roommation type, number of beds in ACCOMMODATION LEVEL Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 28 of 91Page28 of update:02/07/2009 Last A**

A1* A*K In you addition may se the following codes and char The character third indicates the bed type A1 The second character indicates the number of beds A ROH

NUMBER Two asterisks ** indicates that the number of beds An asterisk indicates the * in third position that An asterisk the * in second indicates position tha “Run of the House”. Hotel chains may code use this CODE Water bed W King - wider size than the Queen - wider size than the K Double bed - wider than the Q D Twin bed - wider than single, T P Pull-out Pull-out P Single bed - the smallest S Three beds room in Two beds room in One bed room in 3 2 1

but note it is still one bed still not is notebut it EXPLANATION BED TYPEBED queen double twin two beds vary varies any room available. varies T COR, whichCOR, can be acters for room and bed types: 1 TCOR, whichTCOR, can be: the bed type t thet number of and bed type to signify to Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 29 of 91Page29 of update:02/07/2009 Last ROOM OR RATE NOT AVAILABLE OR RESTRICTED If you try access to a rate you are allowed not to customers can view these rates based on their secur access. enables This offer hotels to special rates Above special rates are generally available all to DAY TVL TUR STP FAM CON MIL GOV PKG SRS PRO WKD COR RAC CODE for. There are 14 predefined industry rate-type cod The industry rate-type codes of consists three lett Rate-typecodes 6.3 EXPLANATION Day room Travel industry rate Tour rate overStop rate Family rate rateConvention Military rate Government rate Package rate rateSenior citizen ratePromotional Weekend rate Corporate rate Standard Rack rate to selectedto customers, and only these see, you get the following response: end-users, security but may restrict your ers. It defines the type of rate that the room is es. They are: ity file. Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 30 of 91Page30 of update:02/07/2009 Last The rate indicators you can see are: G following: After character the six code you can see a FULL BKFST A1TCOR 1)869.25 CORPORATE RATE Let at look us the hotel display again: Rate indicator and information specific that ra to G 1 SINGLE BED* CODE 1-9 Hold until time time Hold until 1-9 Guarantee required Deposit required G D

G , in this column you this , in often will see one of the EXPLANATION 6 = Room will be held until 6PM be 6PM 6 = will held Room until

te. Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 31 of 91Page31 of update:02/07/2009 Last FF-SWI / 3 S HA HAS3/FF-SWI To request a hotel availability display for hotels 7 TK TL15JAN/VNOLJ2902 6 AP VNO 370 5 2726869 - AMADEUS LITHUANIA - 5 OS 833 C 04FEB 7 VIEVNO HK1 1015 1045 1350 4 OS 002 C 03FEB 6 SYDVIE HK1 1730 I 1830 0610 3 QF 006 C 26JAN 5 FRASYD HK1 2 2325 0620 2 LH3255 C 26JAN 5 VNOFRA HK1 1905 1950 2055 1.MARTINKEVICIUS/ARUNAS MR RP/VNOLJ2902/VNOLJ2902 ID/SU 8FEB09 Example: You can request a hotel availability display based Multi-propertyavailability display PNRa from 6.4 Slash Slash Segment number Segment indicator Hotel availability transaction code Facility feature code option - followed by the spe

in Sydney,in swimming with enter: pool, on a flight segment a in PNR. A /1450Z YMD69S *1A/E* +1 *1A/E +2 *1A/E* *1A/E* * cial feature Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 32 of 91Page32 of update:02/07/2009 Last ♦ follows: The system automatically applies the check-in and c MORE 900.0 9 HI HOLIDAY INN OLD SYDNEY D T 148.2 8 RT MERC 189.0 7 RT MERCURE HOTEL SYDNEY AIRPORT A L 160.0 6 CP CROWNE PLAZA PARRAMATTA W T 149.0 5 LM MERITON CAMEO APARTMENTS A T = 180.0 4 WV OAKS HARMONY APARTMENT HOTEL S T 135.0 3 LM COOGEE SANDS HOTEL AND APTS D T 460.0 2 FS FOUR SEASONS HOTEL SYDNEY D L 110.0 1 CI COMFORT INN NOAHS IN THE VALLE D T AR TR AU SYD NS ALL AREAS SU 28JAN10-03F ♦

Check-in date the dateis of the flight arrival Check-out date the dateis of departure of the next URE SYDNEY D T AUD heck-out dates the to hotel availability as flight segment 0-1400.00 AUD 1- 0- AUD 0- AUD 0- AUD 0-336.00 AUD 0- 0- AUD 0- AUD CUR EB10 350.24 372.02 180.00 249.00 245.00 AUD 1050.00 110.00 *SGL*

Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 33 of 91Page33 of update:02/07/2009 Last MORE COR 106.5 9 BW+BEST WESTERN HOTEL DE FLORE D T COR 69.0 8 LM+HOTEL LES BASTIDES ST PAUL N T COR 182.0 7 CD+HOTEL BOSCOLO PLAZA CONCORDE D T COR 230.0 6 WB+CHATEAU SAINT MARTIN - VENCE R T COR 185.1 5 HI+HOLIDAY INN D R COR 130.3 4 BW+BW HOTEL LES TERRASSES D'EZE-E E T COR GOV 84.0 3 RD+RADISSON SAS HOTEL NICE W T COR 114.3 2 BW+WEST END HOTEL D T COR 99.0 1 MD+LE MERIDIEN GARDEN BEACH HOTEL W T AR TR FR NCE ALL FR 10JAN10-11J ( To request qualified rates, client rates, or your o Usingoption code /SR- 6.5 SR-COR-GOV /

HANCE10JAN HANCE10JAN/SR-COR-GOV GOV (Government rates), you enter: To retrieve a hotel availability Nice, in the with You can specify eight up to different rate codes at Slash Slash SR- ) option to your) to option Hotel availability entry, followed

Hotel availability transaction code followed by ci S pecial R ate code option followed by the desired rate codes wn negotiated rates, you add the special rate negotiated rates ( COR Corporate rate) and a time. by the rate code or codes you want. 0-124.75 EUR 0-106.00 EUR 0-273.00 EUR 0-1000.00 EUR 8-450.00 EUR 4-150.92 EUR 0-385.00 EUR 4-457.35 EUR 9-935.00 EUR CUR AN10 *SGL* ty and date Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 34 of 91Page34 of update:02/07/2009 Last RT- / S4 HA HAS4/RT-2 enter: Mr. and Mrs. Paksai want book at to double room in 8 TK TL15DEC/VNOLJ2902 7 AP VNO 370 5 2726869 - AMADEUS LITHUANIA - 6 LH3252 C 06JAN 6 FRAVNO HK2 0850 1 0920 1225 5 LH4179 C 06JAN 6 LYSFRA HK2 0600 1 0625 0755 4 LH4174 C 03JAN 3 FRALYS HK2 1530 1 1600 1715 3 LH3253 C 03JAN 3 VNOFRA HK2 1240 1325 1430 1.PAKSAS/ROLANDAS MR 2.PAKSIENE/LAIMA MRS RP/VNOLJ2902/VNOLJ2902 ID/SU 8FEB09 doubleor Single occupancy option /RT- 7.1 On the following pages we cover will some of the di an display. existing can includeyour in options original availability a To obtain a more detailed availability and rates di HOTEL AVAILABILITYOPTIONS WITH 7 assumes single occupancy assumes occupancy single thatdo note if not you Please speci occupancy. Double Slash Slash Segment indicator and number Hotel availability transaction code

R oom oom

T ype followed option by dash nd rates entry, or you can use modify them to splay you can use a series of You options. A fferent options. Lyon for their entire stay, do youso, to fy a room type the system automatically room system the a fy type automatically /1455Z YMEPTV *1A/E* *1A/E* *1A/E* *1A/E*

Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 35 of 91Page35 of update:02/07/2009 Last MORE 190.0 9 WK WARWICK REINE ASTRID HOTEL D T 107.0 8 HI HOLIDAY INN GC LYON VILLEURBAN N T = 65.5 7 GT TULIP INN SAPHIR LYON D T 77.0 6 RB CITADINES LYON PART DIEU APART D C 62.0 5 RT IBIS ROANNE 79.0 4 RT IBIS LYON GERLAND D T 69.0 3 RT MERCURE LYON SUD VIENNE 3* 91.0 2 RT MERCURE 100.0 1 BA BOSCOLO GRAND HOTEL D T FR LYS ALL AREAS WE 03JAN10-06J 1 RT- / HA HA/RT-1 If you want change to your display reflect to singl MORE 99.0 9 RT MERCURE MACON SAINT ALBAIN 3* N R 84.0 8 RT IBIS LYON PART DIEU GARE D T 77.0 7 RB CITADINES LYON PART DIEU 80.0 6 RT MERCURE BOURG EN BRESSE 3* N T 94.0 5 RB CITADINES LYON PRESQUILE APART D C 69.0 4 RT 130.0 3 RT SOFITEL ROYAL LYON D T 79.0 2 BW BEST WESTERN CREQUI LYON PART W B 63.0 1 RT IBIS LYON EST BEYNOST A42 E T AR TR FR LYS ALL AREAS WE 03JAN10-06J Slash Slash AR TR Single occupancy Hotel availability transaction code Room type Room code option followed by dash MERCURE LYON SUD VIENNE 3* S T EUR

LYON LUMIERE 3* E T EUR APART D C EUR

e occupancy rates, you enter: S T EUR S T EUR 0- EUR 0- EUR 5- EUR 0-104.00 EUR 0- 0- EUR 0- 0- 0- EUR AN10 0-116.00 EUR 0- EUR 0- 0- EUR 0- EUR 0- 0- EUR 0- EUR 0- EUR CUR AN10 CUR 84.00 104.00 97.00 122.00 130.00 414.00 155.00 63.00 190.00 145.00 112.10 62.00 79.00 119.00 110.00 300.00

*DBL* *SGL*

Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 36 of 91Page36 of update:02/07/2009 Last Note how the in modification process your availabil Please note that your display have changed a to Sin END OF DISPLAY G:GNT 1-9:1- 2) C2TAAA A G S 65.55 / COR 1) B1DAAA A G S 112.10 / C1DAAA A G S CAT TYPE INFO RATE TYPE INFO -A- -B- GT|TULIP INN SAPHIR LYON LYS455 D TAXI ** DOUBLE OCCUPANCY RATES ** FR LYS DOWNTOWN WE 03JAN10-06JAN10 RT-2 / 6 HA HA7/RT-2 Inn Saphir, you enter: If you want change to the occupancy level from sing mentioned earlier, for reasons of neutrality, hotel Slash Slash Line number of the desired hotel Hotel availability transaction code Room type Room - Double occupancy 9PM HOLD D:DEP B:BFST M:MEAL S:SELL RULE s ares displayed random in order. gle-Property display ity changed reflect to different hotels. As le double to for a specific hotel e.g. Tulip

65.55 RATE EUR

Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 37 of 91Page37 of update:02/07/2009 Last Note how all hotels have property codes starting wi MORE 125.0 9 PT PRIME HOTEL AND SUITES FAIRFIE D R 137.0 8 HH HILTON WOODCLIFF LAKE R L 94.0 7 RC RESIDENCE INN TINTON FALLS S R 59.9 6 EO ECONO LODGE NEWTON N T 99.6 5 DI DAYS INN MCAFEE N T 134.0 4 MC MARRIOTT HANOVER - 58.5 3 DI DAYS INN - WOODBRIDGE-ISELIN S T 76.5 2 IL RED C = 129.0 1 WV BERNARDS INN- AR TR US EWR NJ ALL AREAS FR 12JAN10-16J you only will retrieve a hotel availability for hot HAS3 If you use the entry: or LGA. EWR JFK, As New York has several airports, city and airport location. Arriving airport at Mr. EWR on the Nauseda 12 Jan, 7 TK TL15DEC/VNO1A0980 6 AP VNO 370 5 2726869 - AMADEUS LITHUANIA - A 5 SK9662 C 17JAN 3 CPHVNO HK1 3 0935 1205 4 SK 910 C 16JAN 2 EWRCPH HK1 B 1730 0710 3 SK 909 C 12JAN 5 CPHEWR HK1 3 1220 1515 2 SK9661 C 12JAN 5 VNOCPH HK1 0640 0715 1.NAUSEDA/GITANAS MR RP/VNOLJ2902/VNOLJ2902 ID/SU 8FEB09 Locationoption /LO- 7.2

ARPET INN ELMWOOD PARK N T USD BERNARDSVILLE W T USD WHIPPANY N T USD

els in theels in vicinity airport. of EWR code are identical, not can but be e.g. NYC, th EWR. EWR. th needs a hotel room New in York, city /1521Z YMTKFS 0- USD 0- USD 0- USD 9-59.99 USD 0- USD 0- 0-65 USD 0- 0- CUR AN10 *1A/E* +1 *1A/E* *1A/E* 199.00 281.00 229.00 100.00 269.00 176.50 1000.00 *1A/E* *SGL*

Amadeus Hotels

© 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 38 of 91Page38 of update:02/07/2009 Last HA/LO-LGA If you want change to your display another to locat MORE 119.9 9 OZ SUPER 8 NYC-MANHATTAN- 259.0 8 MC MARRIOTT NYC MARQUIS D C 189.0 7 QI QUALITY 206.1 6 BW BEST WESTERN SEAPORT INN DOWNT S R 309.0 5 CI COMFORT INN CENTRAL PARK WEST N T 295.0 4 RZ RITZ CARLTON NY BATTERY PARK D T 56.8 3 YX SETON HOTEL D T 351.7 2 HI HI WALL STREET DISTRICT S T 509.0 Dash 1 RT SOFITEL NEW YORK D T US NYC NY ALL AREAS FR 12JAN10-16J NYC LO- / HAS3 HAS3/LO-NYC To display of under a all hotels listed list the ci specifying location. In order display to a hotel availability for all NY Location code option followed by dash

Three-letter location code Hotel availability segment 2 HOTEL TIMES SQUARE D T USD TIMES SQ D T USD

ty code NYC, you enter: C hotels, youC add must an code option AR TR CUR ion e.g.ion LGA, you enter: 9- 0- USD 0- 0- USD 0- USD 0- USD 9-129.22 USD 6- USD 0- USD AN10 119.99 349.00 479.95 249.00 399.95 825.00 399.00 709.00 *SGL*

MORE 179.0 9 RC RESIDENCE INN SADDLE RIVER NJ N T 204.0 8 MC MARRIOTT HANOVER -WHIPPANY N T 118.0 7 RC RESIDENCE INN TINTON FALLS S R 79.0 6 RA RAMADA INN - SOMERSET S T 89.0 5 HH HILTON GARDEN INN BRIDGEWATER S T 109.0 4 AJ AMERISUITES SECAUCUS MEADOWLAN N T 65.5 3 EA EXTENDED STAY AMERICA EDISON D T 109.0 2 BW BEST WESTERN ORITANI HOTEL - H N R 179.0 1 HY HR JERSEY CITY ON THE HUDSON N T AR TR US EWR NJ NYC LGA JFK ISP MMU SA 12JAN10-16J AR-AL L / HAS3 HAS3/AR-ALL such a display by using the area option. If you want see to all hotels whether loaded under Areaoption /AR- 7.3 code, such as a /HN-, if you are looking for a cert can list This be very It extensive. therefore is a followed EWR bylisted NYC etc. Slash Slash Hotel availability segment 3 Area code option followed by dash and ALL for all good idea combine another with to it option ain hotel. NYC, EWR, LGANYC, EWR, or you JFK, can request otel properties appear will the in order 0-239.00 USD EWR/US 0-229.00 USD EWR/US 0-209.00 USD EWR/US 0-129.00 USD EWR/US 0-299.00 USD EWR/US 0-214.00 USD EWR/US 7-85.00 USD EWR/US 0-119.00 USD EWR/US 0-300.00 USD EWR/US CUR LO AN10 *SGL* areas Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 40 of 91Page40 of update:02/07/2009 Last The system finds and displays hotels where the addr END OF DISPLAY 175.0 1 RD1RADISSON BERKSHIRE PLAZA HOTEL D T AR TR GB LON ALL MO 12MAY10-14M OXFORD ST AD- / HALON12MAY-2 HALON12MAY-2/AD-OXFORD ST located on street.Oxford Check-in 12 May and stayi You are asked check to a hotel availability for Lon Example: code /AD- If you need find to a hotel property at a certain s address option Specific /AD- 7.4 Slash Slash Address code option followed by a dash Street name - Minimum 3 and maximum 10 Street characters name 3 and - maximum Minimum Hotel availability the with requested dates treet, you can search for by it using the option don, but thedon, but customer only wants hotels ess matches your or full input, partially. ng for 2 nights, enter: 0-315.00 GBP CUR AY10 *SGL* Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 41 of 91Page41 of update:02/07/2009 Last 75009 ZP- / HAPAR04APR-2 HAPAR04APR-2/ZP-75009 we enter: As all the area codes Paris starts in 750 follwith 82.0 8 CH+MONTHOLON OPERA D T 69.0 7 UI+BRITTANY | 230.0 6 BW|BEST WESTERN ASTRA- 285.0 5 RT+HOTEL SCRIBE D T | 140.0 4 BW|BEST WESTERN BERGERE OPERA D R | 105.0 3 BW|BEST WESTERN AIDA OPERA D T | 435.0 2 IC|INTERCONTINENTAL PARIS LEGRAND =| 82.0 1 AC|ATEL WILLIAMS OPERA D T ** LOCATED ON THE INTERN APT AREA**NOV>RTCDGROI & * ** NOVOTEL DORINT PAR CDG APT 4*& MERCURE CDG 3**2 FR PAR ALL AREAS TU 04APR10-06A stayto the in 9 A customer asking is for a Paris hotel check-in in Example: The request can be made code the with /Z zip option orsmall large cities. Searching for properties by codepostal number can Zipcode option /ZP- 7.5

Slash Slash Zip code code option followed by dash Requested zip code - minimum 2 and maximum 3 chara Requested code 2 and zip maximum - minimum th arrondissement. HOTEL D R EUR Hotel availability requested with dates OPERA D R EUR

owed by the number of the arrondissement, 04 April staying for 2 nights, she only wants AR TR CUR be very useful, locate to both properties in P- P- 0-150.00 EUR 0- 0- 0- EUR 0- EUR 0-150.00 EUR 0- 0- EUR MER>RTCDGALT RT HOTELS PR10 100.00 348.00 1300.00 240.00 700.00 104.00 D T EUR *SGL*

Amadeus Hotels cters

© 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 42 of 91Page42 of update:02/07/2009 Last be loaded the in database their with exact position END OF DISPLAY TRA TRANSPORTATION POINTS SPO SPORTS SHO SHOPPING CENTER RST RESORTS / SKI AREA PAR PARK / RECREATIONAL AREA MIL MILITARY BASES HTL HOTEL EVT EVENT EDU EDUCATIONAL CTY CITY CNV CONVENTION CENTER CAR CAR RENTAL LOCATION BUS BUSINESS LOCATION ATT ATTRACTION APT AIRPORT CAT DESCRIPTION POINTS OF REFERENCE - CATEGORY CODE LIST Hotels and reference be will Geo-coded. points This able search, to display and select. of manyAn list extensive different types of landma universities, corporate locations etc. important for use as part of a travel agents search of ReferencePoints are any form of geographical la a hotels within specified distance around a particu of Reference,Points a is search parameter that off and /RP- Points ofreference/DI- 7.6 R- CAT DRP- DRP-CAT To display of a available list Reference cate Point identified under e.g. –ATT- for attractions tourist youWhen of Reference,use Points you have speci to Netherlands, Luxembourg, France more Monaco and and Germany,Canada, Great Austr Italy, Spain, Britain, NB! NB! At the present Reference Points are availab ordinates. Categories Display Reference Points criteria, such as attractions, tourist or –APT- for airports. gories, you enter: ers the user the capability, search to for at the specific longitude and latitude co- lar landmark. rk will exist, from whichrk exist, a will user be will ndmark which could be considered means that the hotels and landmarks will fy the category your landmark be to is le for the following countries USA, thele for following ia, Switzerland, Belgium, Switzerland, ia, The countries will follow soon. soon. follow countries will Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 43 of 91Page43 of update:02/07/2009 Last DRPBRITISH/LON To request the same as above only but for London, y END OF DISPLAY ZIP: WC1B3 LONDON ADDRESS: GREAT RUSSELL STREET *** ADDITIONAL INFORMATION *** CAT: ATT ST: CTY: LON CC: GB 006 BRITISH MUSEUM DRP6 6 DRP DRP6 If you want know to the precise address of one of t END OF DISPLAY 012 EDI HTL - ROYAL BRITISH HOTEL 011 BRF CTY - BRADSHAW 010 XWI CTY - BRADSHAW 009 CVT ATT - MUSEUM OF BRITISH ROAD TRANSPORT 008 YEO CTY - BROADSHARD 007 XVJ ATT - HITCHIN BRITISH SCHOOLS 006 LON ATT - BRITISH MUSEUM 005 ADX ATT - BRITISH GOLF MUSEUM 004 BSH ATT - BRITISH ENGINEERIUM 003 LON ATT - BRITISH DENTAL ASSOCIATION MUSEUM 002 XPT ATT - BRITISH COMMERCIAL VEHICLE MUSEUE 001 GLO ATT - BRITISH CAMP NUM CTY CAT - POINT OF INTEREST NAME DRPBRITISH/GB /GB BRITISH DRP DRPBRITISH/GB If you want all Reference Great in Points Britain s You can also retrieve of a specific list Reference

Line number Display Reference Points followedSlash by the country ISO code or IATA code The word you search for Display Reference Points Points if youPoints have a name or part of a name. tarting the with word British, you enter he Reference you listed, Points enter: ou enter: /GB /GB /GB /GB /GB /GB /GB /GB /GB /GB M /GB /GB /CCST Amadeus Hotels

© 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 44 of 91Page44 of update:02/07/2009 Last by an asterisk as *, but the resulting would b list END OF DISPLAY 017 SFO SHO - WESTLAKE SHOPPING CENTER 016 SFO SHO - TANFORAN SHOPPING CENTER 015 SFO SHO - STONESTOWN GALLERIA 014 SFO SHO - SIX SIXTY CENTER 013 SFO SHO - SERRAMONTE SHOPPING CENTER 012 SFO SHO - SAN FRANCISCO SHOPPING CENTRE 011 SFO SHO - PARKMERCED SHOPPING CENTER 010 SFO SHO - NORTHPOINT CENTER 009 SFO SHO - FOX PLAZA 008 SFO SHO - EMBARCADERO PLAZA 007 SFO SHO - EMBARCADERO CENTER 4 006 SFO SHO - EMBARCADERO CENTER 3 005 SFO SHO - EMBARCADERO CENTER 2 004 SFO SHO - EMBARCADERO CENTER 1 003 SFO SHO - CROCKER GALLERIA 002 SFO SHO - ANCHORAGE SHOPPING CENTER 001 SFO SHO - 280 METRO CENTER NUM CTY CAT - POINT OF INTEREST NAME DRP*/SFO-SHO SHO SFO- / DRP* DRP*/SFO-SHO You want retrieve to of a all shopping list areas i Example: entry.this If the Reference name known, not is Point a li full

ls Slash Category code Three letter IATA code followed by a dash Display Reference followed Point by an asterisk e long to the category code also required is in n San Francisco, you so enter: st canst be requested by replacing the name

/USCA /USCA /USCA /USCA /USCA /USCA /USCA /USCA /USCA /USCA /USCA /USCA /USCA /USCA /USCA /USCA /USCA /CCST Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 45 of 91Page45 of update:02/07/2009 Last HLL1 Hotel list line 1 Hotel line list HLL1 To display of a hotels close list 10 Downing to str 005 LON ATT - ADRIAN MANN THEATRE 004 LON ATT - ADMIRALTY ARCH 003 LON ATT - ADELPHI 002 LON ATT - ACADEMY THEATRE 001 LON ATT - 10 DOWNING STREET NUM CTY CAT - POINT OF INTEREST NAME DRP*/LON-ATT You have the following Reference of tour list Point It alsodisplay to possible is a Hotel List from a located from the desired Reference Point. If you at look the right side of your display you c MORE AS T BER RD RADISSON SAS HOTEL BERLIN AR T BER LM HOTEL ALTBERLIN AQ T BER WI WESTIN GRAND BERLIN AP T BER NT MADISON POTSDAMER PLATZ AO T BER NT MADISON CITY SUITES AN T BER LM DIETRICH-BONHOEFFER-HAUS HOTEL AM T BER BW BEST WESTERN STUTTGARTER HOF - KR AL T BER SQ ANTARES AM POTSDAMER PLATZ AK T BER HL BERLIN HILTON AJ T BER AP ASTRON HOTEL BERLIN MITTE AI T BER CH HOTEL KUBRAT AH T BER FS FOUR SEASONS BERLIN AG T BER DO DORINT BERLIN AM GENDARMENMARKT AF T BER HY GRAND HYATT BERLIN AE T BER UI UNTER DEN LINDEN HOTEL AD T BER MM MARITIM PROARTE HOTEL BERLIN AC T BER LM ALLEGRA BERLIN AB T BER NT ALBRECHTSHOF HOTEL AA L BER KI HOTEL ADLON AR TR CTY HOTEL NAME ALL **RP-BRANDENBURG GATE HLBER/RP-ATT-BRANDENBURG GATE attraction, you enter: You want of a hotels near list Brandenburg Gate in If you want display to a Hotel List for a specific UseofReferenceconnection in Points/RP- with 7.7 Reference like this: list, Point landmark you like this: use option the /RP- an see how far the displayed hotels are eet you enter: ist attractionsist London in Berlin, since Brandenburg Gate a is tourist /GB /GB /GB /GB /GB /CCST EUZBE DE BER 5K 1.3K-E* 1.3K-S* 1.1K-E* 0.8K-E* 1.8K-E 1.6K-S* 1.4K-N* 1.4K-S* 1.4K-N* 1.2K-S* 1.1K-E* 0.9K-E* 0.9K-E* 0.9K-N* 0.2K-E* 1K-S 1K-E* 1K-E* 1K-E*

HL Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 46 of 91Page46 of update:02/07/2009 Last HL*USCA/RP-SHO-SAN FRANCISCO SHOPPING CENTER If you use the above entry for USA you have ente to END OF DISPLAY AH R LHR GT JARVIS INTERNATIONAL EALING AG R LHR QI QUALITY HARROW HOTEL AF T LON HI HI GARDEN COURT LONDON BRENT CROS AE T LON BW BEST WESTERN CUMBERLAND HOTEL - H AD T LHR AZ NORTHWICK PARK - HARROW AC T LON HI HOLIDAY INN LONDON-EALING AB T LHR HW KENTON HOUSE HOTEL-EALING AA T LHR HL WEMBLEY PLAZA AR TR CTY HOTEL NAME ALL **RP-WEMBLEY STADIUM HL*GB/RP-SPO-WEMBLEY STADIUM you enter: You want find to a hotel near Wembley but Stadium, country level like this: If you are unsure of which city a particular landma AS T LON PK SHAW PARK PLAZA AR T LON SI PARK LANE SHERATON HOTEL AQ T LHR IP OAKWOOD LUKE HOUSE AP T LON FE LE MERIDIEN WALDORF AO T LON SX JURYS GREAT RUSSELL STREET HOTEL AN T LCY RT HOTEL NOVOTEL LONDON TOWER BRIDGE AM T LON HL HILTON GREEN PARK AL T LON UI HARRINGTON HALL AK T LON HW HALLAM HOTEL AJ T LHR CI COMFORT INN VAUXHALL AI T LON SR BERJAYA EDEN PARK HOTEL AH T LON HW BARRY HOUSE HOTEL AG T LON IP AVONMORE ROAD - KENSINGTON AF T LON AC ATEL LA GAFFE - LONDON AE T LON AS APARTMENT SERVICE MAYFAIR AD T LON AS APARTMENT SERVICE MAIDA VALE AC T LON AS APARTMENT SERVICE KENSINGTON AB T LON AS APARTMENT SERVICE HOLBORN AA R LON TI ROYAL HORSEGUARDS THISTLE HOTEL AR TR CTY HOTEL NAME ALL **RP-10 DOWNING STREET 5K rk is in, yourk in, is can your expand to hotel list r the state code as well, like this: you know do not the exact location, so 5K-S* 5K-W S 4.8K-E ARROW 4.3K-W 3.9K-W 3.6K-S* 3.6K-S 0.1K-E GB 5K 0.3K-N* 0.3K-N* 0.3K-N* 0.3K-N* 0.3K-N* 0.3K-N* 0.3K-N* 0.3K-N* 0.3K-N* 0.3K-N* 0.3K-N* 0.3K-N* 0.3K-N* 0.3K-N* 0.3K-N* 0.3K-N* 0.3K-N* 0.3K-N* 0.3K-N GB LON Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 47 of 91Page47 of update:02/07/2009 Last HA*GB25MAR-3/RP-ATT-STONEHENGE the 28 END OF DISPLAY 52.9 1 TG+TRAVELODGE AMESBURY STONEHENGE XSR R LO TR GB ALL TU 25MAR10-28M **RP-STONEHENGE You want find to a hotel close Stonehenge to Gre in As the with Hotel List, a Hotel Availability displa MORE 355.0 8 UZ+HOTEL ELYSEE NYC T 79.0 7 BT+THE SHOREHAM NYC T 199.0 6 HH+HILTON NEW YORK NYC T 580.0 5 SI+LC THE ST. REGIS NYC T 560.0 4 LW+THE PENINSULA NYC L 580.0 3 LW+THE NEW YORK PALACE NYC T 229.0 2 WK+WARWICK HOTEL NYC T 251.1 1 OM+OMNI BERKSHIRE PLACE NYC L LO TR US NYC NY ALL SU 08DEC09-10D **RP-CBS the hotel from the 8 A customer asks for a New hotel in York near the te Reference like this: If you want display to a Hotel Availability for a s HA UseofReferenceconnection in Points/RP- with HANYC08DEC-2/RP-BUS-CBS th , but you, but don’t know the nearest city, you so enter th to the to 10 th of December, you so enter: pecific landmark, you can of use Point y can also be made by country or state level. at Britain, staying from the 25 levision station CBS, he station levision wants stay to at : : 5-52.95 GBP 3.1K-E CUR DI AR10 *SGL* 5K 0-475.00 USD 0.3K-E 0-399.00 USD 0.3K-N 0-600.00 USD 0.3K-W 0-715.00 USD 0.2K-N* 0-2150.00 USD 0.2K-E* 0-7500.00 USD 0.2K-S* 0-550.00 USD 0.2K-N 0-1150.00 USD 0.1K-E CUR DI EC09 *SGL* 5K

th March to Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 48 of 91Page48 of update:02/07/2009 Last MORE 37.8 8 EO+ECONO LODGE UNIVERSITY-GAINESV GNV T 59.0 7 SI+SHERATON GAINESVILLE HOTEL GNV T 52.2 6 CI+COMFORT INN UNIVERSITY GNV T 34.2 5 OZ+SUPER 8-GAINESVILLE UNIVERSITY GNV T 36.0 4 DI+DAYS INN GNV R 34.2 3 VG+VILLAGER LODGE UNIVERSITY -1 GNV T 75.0 2 TS UNIVERSITY CENTRE HOTEL-GAINES GNV F 97.5 1 HI+HOLIDAY INN UNIV CTR GNV F LO TR US GNV FL ALL SU 12JAN10-14J **RP-FLORIDA UNIVERSITY GALLERY HAL1 name Universal is Florida, Studios display to an av As you can see, you get do not an availability righ END OF DISPLAY 012 ORL ATT - PIRATES AT COLOSSAL STUDIOS 011 ISM ATT - DISNEY-MGM STUDIOS/MAIN ENTRANCE 010 ISM ATT - DISNEY-MGM STUDIOS THEME PARK 009 JAX ATT - UNIVERSITY OF N FLORIDA NATURE TR 008 DAB ATT - DELAND HALL-STETSON UNIVERSITY 007 DAB ATT - STOVER THEATER-STETSON UNIVERSITY 006 BCT ATT - UNIVERSITY CENTER-FLORIDA ATLANTI 005 ORL ATT - UNIVERSAL STUDIOS CITYWALK 004 ORL ATT - UNIVERSAL ISLANDS OF ADVENTURE 003 ORL ATT - UNIVERSAL STUDIOS ESCAPE 002 ORL ATT - UNIVERSAL STUDIOS FLORIDA 001 GNV ATT - FLORIDA UNIVERSITY GALLERY NUM CTY CAT - POINT OF INTEREST NAME HA*USFL12JAN-2/RP-ATT-UNEVERSAL STUDIOS HA*USFL12JAN-2/RP-ATT-UNIVERSAL STUDIOS To use the before mentioned entry for USA you have t away,t due that is the to fact that the correct ailability from you the list, enter: to enterto the state code as well, like this: 0-43.00 USD 2.5K-S 0-209.00 USD 2.3K-S 5-85.00 USD 1.9K-S 0-38.00 USD 1.5K-S 0-40.00 USD 1.4K-S 0-38.00 USD 1.4K-S 0-250.00 USD 0.9K-S 0-117.00 USD 0.6K-N CUR DI AN10 *SGL* 5K /USFL /USFL /USFL LS /USFL /USFL /USFL C /USFL /USFL /USFL /USFL /USFL /USFL /CCST Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 49 of 91Page49 of update:02/07/2009 Last More AF T LON LX|DUKES HOTEL AE T LON LX|THE GORING AD R LON VE|RUBENS AT THE PALACE AC T LON BC+FORTY ONE AB T LON CP|CROWNE PLAZA ST JAMES HTL STES AA T LON TJ+51 BUCKINGHAM GATE STES-APTS AR TR CTY HOTEL NAME ALL AREAS **RP-BUCKINGHAM PALACE HLLON/RP-ATT-BUCKINGHAM PALACE/DI-2K You can use the distance connection in option with MORE AS T LON YX|THE SANCTUARY HOUSE HOTEL AR T LON BW|BW PREMIER SHAFTESBURY HOTEL AQ T LON MD|LE MERIDIEN PICCADILLY AP T LON DV+DE VERE CAVENDISH ST JAMES'S AO T LON UI+REGENT PALACE HOTEL AN T LON UI+STRAND PALACE HOTEL AM T LON LX|22 JERMYN STREET AL T LON TI+THISTLE LONDON PICCADILLY AK T LON MC|MARRIOTT LONDON COUNTY HALL AJ T LON RD|RADISSON HAMPSHIRE HOTEL AI T LON FA+FAIRMONT SAVOY AH T LON MR+ST MARTINS LANE AG T LON RT+SOFITEL ST JAMES LONDON AF R LON TI+THISTLE TRAFALGAR SQUARE AE T LON RD|RADISSON PASTORIA HOTEL AD T LON TI+THISTLE LONDON CHARING CROSS AC T LON HL+THE TRAFALGAR AB F LON RB|CITADINES LONDON TRAFALGAR SQUARE AA R LON TI+ROYAL HORSEGUARDS THISTLE HOTEL AR TR CTY HOTEL NAME ALL AREAS **RP-LONDON HLLON/DI-8K enter: If you want of 8 kilometers a hotels within of list forconjunction option, the with either /RP- a Hote distance set by Amadeus, normally 5 kilometers. The the system when searching for hotels around a parti The distance gives option you the possibility de to Useofthedistance option /DI- 7.8

the geographical center of London, you fine a maximum radiusfine be to aconsidered maximum by l Listl or a Hotel Availability display. cular override will This point. the default the /RP- option like this: like this: option the /RP- option can option be used own or on its in 0.5K-W 0.4K-S* 0.4K-E 0.4K-E GB LON 2K-S 0.8K-S 0.8K-N 0.8K-W 0.8K-W 0.7K-W 0.7K-E 0.7K-W 0.6K-W* 0.6K-E 0.5K-N 0.5K-E 0.5K-N 0.4K-W 0.4K-N 0.4K-W 0.3K-N 0.2K-W APAR 0.2K-E 0.2K-E GB LON 8K-S 0.5K-N 0.4K-S*

Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 50 of 91Page50 of update:02/07/2009 Last HAFRA10APR/RP-ALL-FRANKFURTER DOM/DI-1K category –ALL- instead. If you don’t know what of kind category your Refere > MORE | 159.0 8 NS|NH FRANKFURT CITY FRA T | 90.0 7 BW|BEST WESTERN HOTEL SCALA FRA T 6 SI|LC ARABELLASHERATON GRAND FRA T =| 89.0 5 SR|STEIGENBERGER CITY FRANKFURT FRA T | 79.0 4 YX|HOTEL ZENTRUM HAUPTWACHE FRA T | 58.0 3 ON|CITY HOTEL FRANKFURT FRA R | 90.0 2 YX|HOTEL MIRAMAR FRA T =| 179.0 1 SR|FRANKFURTER HOF STEIGENBERGER FRA T LO TR ** ATMOSPHERE, 5* DLX ROCCO FORTE VILLA KENNEDY >H ** YOUR CONFERENCE, MEETINGS AND PRESENTATIONS IN A DE FRA ALL AREAS MO 10APR10-11A **RP-FRANKFURTER DOM A customer asks for a Hotel Frankfurt in from the 1 The distance can option also be used connection in hotel not morehotel not than 1 kilometer from the Frankfurte HAFRA10APR/RP-ATT-FRANKFURTER DOM/DI-1K

with Hotelwith Availability, like this: 0 r Dom, you so enter: 199.00-750.00 nce belongs point you to, can use the th April the to 11 0-500.00 EUR 0.7K-N* 0-125.00 EUR 0.6K-N* EUR 0.6K-N 0-299.00 EUR 0.6K-E 0-140.00 EUR 0.5K-W 0-88.00 EUR 0.5K-E 0-140.00 EUR 0.2K-W 0-1290.00 EUR 0.1K-S CUR DI ALWFRA735 LUXURY PR10 *SGL* 1K-S th , she want stay to at a Amadeus Hotels

© 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 51 of 91Page51 of update:02/07/2009 Last MORE 8 CC|CLARION COLLECTION HOTEL NEPTU(C) | 565.0 7 ON|HOTEL BEL AIR A T =| 670.0 6 SX|GENTOFTE HOTEL - GENTOFTE N T 675.0 5 UI+CAB INN SCANDINAVIA D T =| 4 WW|FRONT D T 3 SH+SCANDIC SYDHAVNEN COPENHAGEN (C) D T OTHER RATES AVAILABLE - USE HA 2 RD|RADISSON SAS SCANDINAVIA HOTEL D T 1 SH+SCANDIC COPENHAGEN CITY (C) D T AR TR ** TERMS & CONDITIONS * MORE INFO >HA ** *** SPECIAL SUMMER RATES AVAILABLE ** YOUR CHOIC DK CPH ALL AREAS WE 12JUL09-17J ALL ST- / HACPH12JUL-5 HACPH12-5JUL/ST-ALL yourto hotel availability display, you have ent to for on request, when you display a hotel availabili By default the Amadeus hotel system only shows hote Statuscode option /ST- 7.9

Slash Slash Status code Status followed option by dash Display all Hotels, even the ones code status with Hotel availability specific with dates

er e.g.: ty. If you want include to the hotels sold-out ls with status code status with ls A for available or R 1090.00-2790.00 0-950.00 DKK 0-1745.00 DKK 0-675.00 DKK DKK CUR ECCPH E *** UL09 *SGL* D T C for C closed Amadeus Hotels

© 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 52 of 91Page52 of update:02/07/2009 Last Normally all room rates are displayed local in curr > MORE 1404.4 9 RT+SOFITEL LISBOA EX- 748.1 8 UI+APARTHOTEL VIP SUITES DO MARQU D T | 485.5 7 RB|APARTAMENTO HOTEL SINERAMA D | 1606.1 6 RB|ALBATROZ VILLA D C 747.0 5 LE+HOTEL DA CARTUXA - =| 1568.8 4 WW|HOTEL QUINTA DA =| 672.3 3 GT|GOLDEN TULIP ALTIS PARK =| 859.1 2 GT|GOLDEN TULIP ALTIS HOTEL D T | 10271.9 1 MD|LE MERIDIEN LISBON D T AR TR T LIS ALL AREAS WE 28JUN09-02JU 7.10 Foreigncurrency option /FC- RT-2 / DKK FC- / HALIS28JUN-4 HALIS28JUN-4/FC-DKK/RT-2 nights. He wants know to the price Danish in Kroner Mr. asks Jensen for the rates for a double room in Example: followed by the desired currency. If you want the currency be to another than the loc Euro and for Copenhagen rates are displayed Dani in Slash Slash Slash Foreign currency code option followed by dash Room type Room for option double occupancy Foreign currency code Hotel availability the with requested dates MARINHA S R @DKK PULLMAN D T @DKK EVORA E T @DKK

Lisbon arriving staying the 28 June for 4 al, you can use code the option /FC- ency, e.g. for Rome rates are displayed in , enter: sh Kronas.sh D F @DKK R @DKK 6- 7-859.11 @DKK 8- 6- @DKK 5- 1- 5- 1- @DKK 5- @DKK CUR L09 4482.31 627.52 2129.10 1904.98 2241.15 1307.34 1479.16 10271.95 *DBL*

Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 53 of 91Page53 of update:02/07/2009 Last a new HA display for you, all available with hotels Dash for separation repeat will input This your originally HA- entry wi USD - FC HA/ HA/FC-USD To change the currency of your display, simply ente Foreign currency code Change entry 3-letter ISO code for currency th this option added. option this th Amadeus display will rearranged according neutrality. to r Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 54 of 91Page54 of update:02/07/2009 Last Please note that the system displays all rates with MORE 355.3 9 UZ HOTEL ASTORIA D T 241.5 8 UZ HOTEL IMPERIAL S T 207.0 7 UZ HOTEL ANTICO CASALE -VIGARANO N R 358.8 6 SI SHERATON BOLOGNA HOTEL A F 552.0 5 RT SOFITEL BOLOGNA *EX PULLMAN N T 293.2 4 BW BEST WESTERN HOTEL RE ENZO D T 376.0 3 SX HOTEL CANALGRANDE - MODENA N T 172.5 2 SX RECHIGI PARK HOTEL - MODENA D T 448.5 1 LM HOTEL MONTE DEL RE - DOZZA S T AR TR IT BLQ ALL WE 10JAN10-14J 650 /QU /FC-LTL HAS3 HAS3/FC-LTL/QU-650 LTL 650, you enter: Mrs Ausra asks for a single room Bologna, in he but 7 TK TL15DEC/VNOLJ2902 6 AP VNO 370 5 2726869 - AMADEUS LITHUANIA - 5 OS 833 C 14JAN 7 VIEVNO HK1 1015 1045 1350 4 OS 536 C 14JAN 7 BLQVIE HK1 0720 0800 0930 3 OS 549 C 10JAN 3 VIEBLQ HK1 1715 1745 1925 2 OS 834 C 10JAN 3 VNOVIE HK1 1435 1505 1 1.MALDEIKIENE/AUSRA MRS RP/VNOLJ2902/VNOLJ2902 ID/SU 8FEB08 that are lower or higher than a specified amount. gives option This you the possibility your limit to 7.11 option /QU- Ratelimit/range Lower than 650 Quote rate code option followed by dash - Hotel availability for segment 3 Foreign currency code option desired with currency in 10%in of the amount specified. hotel availability, only to show room rates A only wants rooms that cost lower than 615 *1A/E* /1555Z YM6ZVD 6-438.16 @LTL 1-1035.03 @LTL 1-276.01 @LTL 1-1052.28 @LTL 2-724.52 @LTL 6-427.81 @LTL 6-479.57 @LTL 1-534.77 @LTL 1-570.20 @LTL CUR AN10 *SGL* *1A/E* *1A/E* *1A/E*

Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 55 of 91Page55 of update:02/07/2009 Last /QU-800-1200 To display rates between two amounts, enter: H1000 /QU- /QU-H1000 To display rates higher than a specific amount, you Quote rate code option followed by dash

specified system to assumes local currency H igher than 1000 of the specified currency, if no cu use the entry: rrency is Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 56 of 91Page56 of update:02/07/2009 Last be lower than LTL 1000, furthermore she informs you NO RATE FOUND FOR REQUESTED CRITERIA If on or more cannot options be fulfilled you will a is This display that shows the hotels that meets > MORE 1058. 8 BC FORTY ONE LON T 485.4 LON L 697.5 6 XL CITY INN WESTMINSTER LON T 446.6 5 UI ST GILES HOTEL LON R 802.9 4 PH PLAZA ON THE RIVER, CLUB AND R LON T 3 CP CROWNE PLAZA ST JAMES HTL STES LON T 677.5 2 DV DE VERE CAVENDISH ST JAMES'S LON T 998.6 1 MC MARRIOTT LONDON COUNTY HALL LON T LO TR ** WITH OVER 4,500 ROOMS IN LONDON IN 18 HOTELS >HA ** *TI* LONDONS LARGEST 4* HOTELIER FROM ONLY 60GBP GB LON ALL AREAS MO 25DEC09-28D *RP-LONDON HALON25DEC-3/FC-LTL/QU-1000/FF-PAR/RT-2/DI-2K The could like this: look input facilities, more not than 2 kilometers from the geo A double room London in from the 25 Dec. the until Mrs. Galina Dauguvietyte calls you and ask for the Example: entry any in order you desire. ofAll the previous mentioned codes option can, of 7.12 Combinationoftheoption codes

all the required options. get the following response graphical center, the price of the room must course, be added your to Hotel availability following. 828.05- 28 Dec., she wants a hotelparking with that she a is senior citizen. 91- @LTL 1.4K-W* 7- @LTL 1.4K- 7-1651.09 @LTL 1.3K- 5- @LTL 1.3K- 6- @LTL 1.2K- @LTL 1.1K-W 0- @LTL 0.8K- 8-1199.42 @LTL 0.6K- CUR DI TILON ** EC09 2K- 606.12 903.33 2484.16 2584.53 1078.98 3487.87 *DBL* S N S N S W E

Amadeus Hotels

© 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 57 of 91Page57 of update:02/07/2009 Last /FF- /DD- /DT- /DI- /CT- /CO- /BT- /AR- /AD- OPTION 7.13 ofhotelavailabilityList option codes /FF-PAR-SWI of three A maximum codes can be incl Use search to for a specific hotel with facilities Facilities /DD-16MAR Use change to the check-out date your in d existing Check-out date /DT-16APR Use change to the check-in date your in di existing Check-in date /DI-2K or /DI-2M a geographical center Use distance indicate to from the maximum a referen Distance /CT-SLAGELSE Use specify to a city no IATA with code City other than IATA city = P Complete access/CO-P hotels plus /CO-UI UI = UTELL Use specify to a hotel chain or access level Company /BT-K K = KING SIZE BED Use specify to a bed type Bed type /AR-A A = AIRPORT youUse limit to hotel availability a to specific a Area Identifier /AD-OXFORD ST Use search to for a hotel by a specific or partial Address EXPLANATION/EXAMPLE address. rea. splay. isplay. ce or point uded. Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 58 of 91Page58 of update:02/07/2009 Last /RP- /RT- /QU- /PH- /LO- /HN- /HC- /FC- OPTION be close to /RP-ATT-MARBLE ARCH Use indicate to a desired landmark, that you want t Reference point /RT-2 Double occupancy /RT-1 Single occupancy (system default) Use specify to single or double occupancy TypeRoom /QU-100-200 Between amounts to /QU-H100 Higher than a specific amount /QU-100 Below a specific amount certain value, or between values. to the displayUse limit to show to only the rates abo Rate limit/Range /PH-32326465 Use search to for a hotel by phone number Phone Number /LO-PAR Use choose to a specific location for your display Location /HN-SOFITEL Use search to for a specific hotel name or suburb Hotel Name search L Luxury F First class Standard S The Categories are: /HC-L Use search to for a hotels in specific category Hotel Category /FC-DKK DKK = DANISH KRONER city your in entry. Use show to rates a in currency other than the curr Foreign Currency EXPLANATION/EXAMPLE T Tourist ve or below a ency of the he hotels to Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 59 of 91Page59 of update:02/07/2009 Last /ZP- /TR- /SR- /SF- OPTION be specified /SR-COR-PRO-WTT-DMI-SRS /ZP-8200 Use search to for a hotels in specific orpostal zi Postal/Zip code L Limousine F Free transport Car Rent R T Taxi The transport codes are: /TR-F Use specify to ways of transport Transportation request special of rates. eight A maximum rate type Use request to special rates, or change to an exist Special Rate /SF-Y rules. You add the letter Y (yes) after the option Use search to for hotels that meet F.E.M.A. fire-co Safety Compliance EXPLANATION/EXAMPLE p codep code. ing display to mpliance codes can Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 60 of 91Page60 of update:02/07/2009 Last >**** MARRIOTT HTLS RSTS **** END OF DISPLAY DOUBLE BEDS CORPORATE RATE, DELUXE ROOM, 1 KING OR 2 ------ROOM AND RATE DESCRIPTION------GUARANTEE REQUIRED MAXIMUM STAY: NO MAXIMUM MINIMUM STAY: NO MINIMUM ------BOOKING REQUIREMENTS------$1890.00 CANCEL FEE PER ROOM CANCEL PERMITTED UP TO 01 DAYS BEFORE ARRIVAL ------CANCELLATION POLICIES------HTL/BC-CORA00 COMMISSION: COMMISSIONABLE RATE 1890.00 HKD PER NIGHT STARTING 10MAY06 FOR 2 NI 1890.00 HKD ROHCOR G ------RATE INFORMATION------MC|JW MARRIOTT HONG KONG HKGDTM HK HKG WE 10MAY09-12MAY0 **** MARRIOTT HTLS RSTS **** HP1 aSince is Dynamic MC hotel chain, the entry would END OF DISPLAY ACCESS CALLS, 1 KING ROH*** G EXECUTIVE LOUNGE(SMOKE FREE ZONE), 6)5000.00 CORPORATE RATE, JW SUITE, FREE ACC LOUNGE, 1 KING OR 2 DOUBLE BEDS ROH*** G BREAKFAST AND COCKTAIL SERVED IN E 5)2490.00 CORPORATE RATE, EXECUTIVE FLOOR RO ROH*** G KING OR 2 DOUBLE BEDS 4)2290.00 CORPORATE RATE, PREMIER HARBOR VIE AND 2 CHILDREN ROH*** G DOUBLE BEDS INCLUDES BREAKFAST UP 3)1990.00 STAY FOR BREAKFAST, DELUXE ROOM, 1 ROH*** G HIGHER FLOORS, 1 KING OR 2 DOUBLE 2)1990.00 CORPORATE RATE, PREMIER MOUNTAIN V ROHCOR G DOUBLE BEDS 1)1890.00 CORPORATE RATE, DELUXE ROOM, 1 KIN PLACE BED TYPE AND NS REQS IN /SI MC|JW MARRIOTT HONG KONG HKGDTM D TAXI HK HKG WE 10MAY09-12MAY0 **** MARRIOTT HTLS RSTS **** Let at look us a single property display for Marrio comes directly from the hotels database, on-line. For Complete Access + and Dynamic access hotel cha HOTELPRICING INFORMATION 8

tt in Hong in tt Kong be ins, theins, entry for pricing information ------D - DES ------B - BOO ------C - CXL GHT(S) ------R - RAT 9 *SGL* FREE ESS TO XECUTIVE OM, W ROOM, 1 TO 2 ADULTS KING OR 2 BEDS IEW ROOM, G OR 2 HKD Y 9 *SGL* Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 61 of 91Page61 of update:02/07/2009 Last Now we want more know to bit a about the little hot MORE 190.0 9 UI+ROMA HOTEL D T | 170.0 8 BW|BEST WESTERN HOTEL RIVOLI D T 115.0 7 XL+PLAZA LUCCHESI D T | 360.0 6 LW|ROCCO FORTE HOTEL SAVOY D T | 115.0 5 YX|HOTEL DE LA PACE D T 146.7 4 UI+PARIS HOTEL D T | 450.0 3 BA|BOSCOLO ASTORIA HTL D T | 270.0 2 SI|LC GRAND HOTEL FLORENCE D T | 230.0 1 WI|LC THE WESTIN EXCELSIOR FLOREN D T AR TR IT FLR MO 08JAN10-12J HAFLR08JAN-4/AR-D only downtown locations. Let at look us a hotel availability for Florence, c hotelavailability Hotelfromfeatures 9.1 Amadeus by the hotel chain themselves. address, telephone number etc. Remember all the inf The hotel features display provides a complete desc HOTELFEATURES 9 HF HF2 To display the hotel features enter for Hotel Ritz, 2 Line number of the hotel

H otel F eatures heck 08 January in and check 12 January, out : : ription ofription a specific hotel property, e.g. els we so check the hotel feature ormation these in pages are fed into 0-280.00 EUR 0-270.00 EUR 0-297.00 EUR 0-2300.00 EUR 0-235.00 EUR 8-294.50 EUR 0-800.00 EUR 0-3251.00 EUR 0-2990.00 EUR CUR AN10 *SGL* Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 62 of 91Page62 of update:02/07/2009 Last The category codes are: of threemaximum categories, which can be either on You the can hotel features limit display by adding information provided by the hotel companies. The hotel features can of consist 16 topics. up to CATEGORY CODE (3) the firstis This part of a long display, see to mo MORE DUOMO CATHEDRAL OF FLOREN 0 MI/0 KM 0 BLOCKS CITY OF FLORENCE 0 MI/0 KM 0 BLOCKS CHIANTI REGION 13 MI/20.9 KM 0 BLOCK ARNO RIVER 0 MI/0 KM 0 BLOCKS AMERICAN INTL SCHOOL OF F 7 MI/11.3 KM 0 BLOCKS ACCADEMIA - 0 MI/0 KM FLR - PRIMARY CITY - PRIMARY LOCAL POINT OF INTEREST - PRIMARY PROPERTY LOCATION - CITY FLR AIRPORT 4 MI/6.4 KM W - -EML: -FAX: 39-055- -TEL: 39-055-27161 - ITALY FIRENZE 50123 PIAZZA OGNISSANTI 1 LOCATION ------IT FLR SI|FLR045 LC GRAND HOTEL FLORENCE

WEB: WWW.SHERATON.COM COM C Commission Commission C COM E M Meeting facilities Room M R MEE ROO T O Other O Guarantee OTH G GNT R T Transportation T Category TRA A CAT O L Location L LOC A F Facilities F Charges Extra E FAC EXT STA S Minimum/Maximum stay Minimum/Maximum Deposit S D STA DEP POL P Policies Policies P POL F Y Safety features Frequent stay Y Q SFY FRE I N Dining facilities N DIN MICHAELANGELO 1 MI/1.6 KM 0 BLOCKS

217400

CATEGORY CODE (1)

UFFIZI GALLERY TLX: NONE

re enter The number of topics used based is on the category codes your to entry. You can add a e-letter or three-letter codes. MD S ----- L - EXPLANATION or press F8

LOC

Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 63 of 91Page63 of update:02/07/2009 Last WRA/HF To the print whole hotel feature, enter HF To change the specific display a to complete hotel CREDIT CARD GUARANTEE. SEND DEPOSIT IN LOCAL MINIMUM 1 NIGHTS DEPOSIT ACCEPTED AFTER INITIA AX/CA/DC/JC/VI/UG ACCEPTED GUARANTEE ARRIVAL. -CREDIT CARD REQUIRED AT TIME OF BOOKING TO GUARANTEE ------FLORENCE AIRPORT...... 2 MI - 4 KMS SANTA MARIA NOVELLA TRN STN..NEARBY GIOTTO BELL TOWER...... NEARBY CATHEDRAL...... NEARBY OLD BRIDGE...... NEARBY UFFIZI...... NEARBY -ATTRACTIONS -FLR AIRPORT 2 MI - 4 KMS -FAX: 39 55 288358 -TEL: 39 55 282610 ITALY FLORENCE 50123 VIA DELLA SCALA 22 LOCATION ------IT FLR UI+FLRALB ALBA HOTEL HF1-LOC-GNT-OTH -or- HF1-L-G-O To request a hotel feature only to display Location RC RA EX CR FM FA MA AP CODE Under the category

Under the category required.deposit is

Extra personExtra Family Modified American plan, 2 meals per family p EXPLANATION Child roll-awayChild roll-awayAdult Crib Family American plan, 3 meals per family per day American 3 meals up to Plan, per person per day Modified American plan, 2 meals per person per day Guarantee Extra charges the hotel usually informs the travel agent if guar , the following codes may appear:

, Guarantee and Other, enter: features display, enter: L ----- G - GNT ----- L - LOC er day antee or Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 64 of 91Page64 of update:02/07/2009 Last MORE AV DE BERNA 1 KM/0.6 MI N LIS - PRIMARY CITY - BLUE LINE TO PRACA DE ESPANHA . ALAMEDA, CHANGE TO GREEN LINE TO BAIXA, CHANG STATION, BUS 46 (OUT IN PRACA DE ESPANHA) FRO TAXI(10- FROM THE AIRPORT,THE BEST WAY IS THE PRIMARY LOCAL POINT OF INTEREST - TWIN TOWERS PRIMARY PROPERTY LOCATION - LIS AIRPORT 6 KM/3.7 MI N -WEB: N - -FAX: 351-21- -TEL: 351-21-7235700 -TLX: NO PORTUGAL LISBON 1000 AVE JOSE MALHOA LOTE H LOCATION ------PT LIS S4 HF HFS4 To request the Hotel Features for the booked hotel, 8 TK TL20DEC/VNOLJ2902 7 AP VNO 370 5 2726869 - AMADEUS LITHUANIA - 6 LH3254 C 16JAN 2 FRAVNO HK1 1540 1 1610 1915 5 LH4537 C 16JAN 2 LISFRA HK1 0640 0710 1110 SEE RTSVCH /G-CCVI4570460704117637EXP0207 IBIS LISBOA JOSE MALHOA/BS-00260002/CF- 4 HHL RT HK1 LIS IN12JAN OUT16JAN 1ROHRAC EUR55.0 3 LH4536 C 12JAN 5 FRALIS HK1 2110 1 2140 2 LH3253 C 12JAN 5 VNOFRA HK1 1240 1325 1430 1.RUBACKYTE/MUZA MRS RP/VNOLJ29020/VNOLJ2902 ID/SU 9FEB09 You can request hotel features from a hotel segment PNRa Hotelelementfromfeatures 9.2 GARE DO ORIENTE(TRAIN STATION), METRO REDLINE T Segment 4 Hotel features EML: H1668 AT ACCOR.COM RT LISIBI IBIS LISBOA JOSE MALHOA

15EUROS). FROM STA APOLONIA TRAIN 7235701

CITY ...... NE enter: A in a in PNR. 2335 *1A/E* /1330Z YV5B62 E TO M ----- L - *1A/E* *1A/E* 0 DLY IBI *1A/E* O

LOC

Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 65 of 91Page65 of update:02/07/2009 Last ( Partially Display ) HOTEL TAXIS - 0 MI / 0 KM -ATTRACTIONS- IN CENTRAL AMERICA. VIA ISRAEL AND 77TH STREET DISTRICT OF PANAMA, THE LARGEST FINANCIAL CENTE IT IS SITUATED ONLY 10 MINUTE ADJACENT TO THE ATLAPA CONVENTION CENTRE AND HA HOTEL CAESAR PAR PTY AIRPORT 8 MI / 13 KM -FAX: 011-507- -TEL: 011-507-2700477 - PANAMA PANAMA CITY EL DORADO VIA ISRAEL AND 77TH STREET LOCATION ------PA PTY UI+PTYPAN CAESAR PARK PANAMA AA HF HFAA number, like this: If you want check to the hotel features for Caesar ( Partially display ) AM D T PTY SC|THE EXECUTIVE HOTEL AL D T PTY RD|RADISSON DECAPLIS HOTEL PANAMA CI AK D T PTY UI+RIANDE AIRPORT HOTEL RESORT A AI R F PTY TA|PANAMA VACATION QUARTERS- AH S T PTY UI+CONTINENTAL HOTEL RIANDE AG R T PTY UI+GAMBOA RAINFOREST RESORT AF D T PTY SI|FOUR POINTS PANAMA AE E T PTY CY|COURTYARD PANAMA CITY AD D R PTY TA|ALBROOK INN AC D R PTY TA|PARK EDEN BED AND BREAKFAST AB W T PTY CX|COUNTRY INN- AA D T PTY UI+CAESAR PARK PANAMA AR TR CTY HOTEL NAME ALL AREAS HLPTY Let at for look us a hotel list Panama City (PTY) Example: Hotel features can also be accessed from a hotel lo hotellist Hotelfromfeatures 9.3 J D R PTY TA|VENETO HOTEL AND CASINO

Hotel features transaction code Two-letter line number

SAN FRANCISCO. EASY ACCESS TO THE TOCUMEN INTERNATIONAL AIRPORT.

2262693 K PANAMA IS CONVENIENTLY LOCATED SUITES PANAMA CANAL S FROM THE BUSINESS

TLX: NONE BALBOA PA PTY Park Hotel, you use the two-letter line cation list display.cation list

R S ----- L - TY

LOC

Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 66 of 91Page66 of update:02/07/2009 Last CATEGORY CODE (3) Display only .... Hotel features from hotel line AA a hotel list, Hotel features from a where PNR the seg. hotel is 3 Display hotel features from a hotel availability... Display Hotel Pricing (Complete Access and plus Dy Summary ofentries 9.4 The a 16 topics in Hotel features are: COM C Commission Commission C COM E M Meeting facilities Room M R MEE ROO T O Other O Guarantee OTH G GNT R T Transportation T Category TRA A CAT O L Location L LOC A F Facilities F Charges Extra E FAC EXT STA S Minimum/Maximum stay Minimum/Maximum Deposit S D STA DEP POL P Policies Policies P POL F Y Safety features Frequent stay Y Q SFY FRE I N Dining facilities N DIN Location and Other CATEGORY CODE (1) ctgre ...... HF1-L-O ...... categories ...... HFAA HF1 ...... HFS3 ...... namic hotels) HP1 HP1 namic hotels) EXPLANATION Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 67 of 91Page67 of update:02/07/2009 Last For Standard Access hotel you receive confirmation confirmation number seconds within after a Hotel Se For Complete Access, Complete Access and Dynam Plus single-property availability display. haveWe now all the information we need a sell to h 10 HOTEL SELL otel room. You can only from sell a after End of Transaction (ET) ll transaction.ll ic Access hotels you receive a Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 68 of 91Page68 of update:02/07/2009 Last Now move a to single-property display for Hotel Wel END OF DISPLAY G:GNT 1-9:1- WKD 14) C1DWKD A G S 185.0 13) J2TRAC A G 425.00 / S2TRAC A G 12) C3TRAC A G 350.00 / E3TRAC A G RAC 11) C1DRAC A G 10) E2TSMX A G S 185.00 / 9) C2TSMX A G S 175.00 / E1DSMX A G S 8 7) C2TPR1 A G S 165.00 / E1DPR1 A G S 6) J2TLXO A G S 300.00 / C1DPR1 A G S PRO 5) E1DLXO A G S 240.00 / E2TLXO A G S 4) J2TCOR A G S 400.00 / S2TCOR A G S 3) E2TCOR A G S 220.00 / E3TCOR A G S 2) C3TCOR A G S 400.00 / E1DCOR A G S COR 1) C1DCOR A G S 200.00 / C2TCOR A G S CAT TYPE INFO RATE TYPE INFO -A- -B- XL WELLINGTON HOTEL MADWEL D TA ** SINGLE OCCUPANCY RATES ** S MAD DOWNTOWN SU 14JAN10-20JAN10 END OF DISPLAY 165.0 1 XL WELLINGTON HOTEL D T AR TR ES MAD ALL AREAS SU 14JAN10- HAS3/HN-WELLINGTON Display a Hotel Availability for the whole period, 7 TK TL02JAN/VNOLJ2902 6 AP VNO 370 5 2726869 - AMADEUS LITHUANIA - 5 LH3254 C 20JAN 6 FRAVNO HK1 1540 1 1610 1915 4 LH4417 C 20JAN 6 MADFRA HK1 0545 1 0630 0905 3 LH4416 C 14JAN 7 FRAMAD HK1 2035 1 2105 2330 2 LH3253 C 14JAN 7 VNOFRA HK1 1240 1325 1430 1.GENTVILAS/EUGENIJUS MR RP/VNOLJ2902/VNOLJ2902 ID/SU 9FEB09/13 access Single-Propertyfrom HotelSell Display standarfor HA1 ) E2TPR1 A G S 180.00 / C1DSMX A G S 9PM HOLD D:DEP B:BFST M:MEAL S:SELL RULE

250.00 / C2TRAC A G 250.00

0 / C2TWKD A G S 180.00

staying at hotel Wellington: A

lington. XI EUR 550.00 375.00 185.00 180.00 170.00 240.00 475.00 400.00 220.00 200. RATE 0- EUR CUR 20JAN10 *1A/E* *1A/E* *1A/E* *1A/E* 48Z YWJBB3 550.00

175.00 *SGL*

00 dand complete

Amadeus Hotels

© 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 69 of 91Page69 of update:02/07/2009 Last RTSVCHSEE G-CCVI…... CF-……….. BS-00000000 WELLINGTON… DLY EUR240.00 1E3TRAC OUT20JAN IN14JAN MAD HK1 XL HHL 4 the to hotel element Explanation : the in PNR the request the code the status to hotel, until has case the chain has reported not a code status after As mentioned before you get will the confirmation n number. how is a This reservation for a Standard ac Look at the hotel segment, as you can see the statu 8 TK TL10JUL/VNOLJ2902 7 AP VNO +370-5-2726869 - AMADEUS LITHUANIA - A 5 LH3254 C 20JAN 6 FRAVNO HK1 1540 1 1610 1915 SEE RTSVCH /G-CCVI4570460704117637EXP0203 WELLINGTON HOTEL/BS-00000000/CF-...... 4 HHL XL SS1 MAD IN14JAN OUT20JAN 1E3TRAC EUR24 3 LH4416 C 14JAN 7 FRAMAD HK1 2035 1 2105 2330 1.GENTVILAS/EUGENIJUS MR RP/VNOLJ2902/VNOLJ2902 ID/SU 30AUG09/11 A 9 HS HS9A To a sell room from a single-property display, ente Column identifier Column 4 LH4417 C 20JAN 6 MADFRA HK1 0545 1 0630 0905 2 LH3253 C 14JAN 7 VNOFRA HK1 1240 1325 1430 Hotel transaction sell code Two letter hotel chain code Holding confirmed Daly rate Hotel element code City code Check-in date Occupancy and room type code Currency code and room rate Check-out date Confirmation indicator and number Guarantee information Booking source indicator and number Sales requirements message Hotel name PNR segmentPNR number Line number been changed. 24 hours, Amadeus automatically repeats s code is SS1, and codes there SS1, is no confirmation is r: cess like. look hotel will umber after End of Transaction (ET). In *1A/E* 0.00 DLY WEL *1A/E* 32Z YWJBB3 *1A/E* *1A/E*

Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 70 of 91Page70 of update:02/07/2009 Last - Rate inclusions/extras Rate inclusions/extras - Price information - - entryThis provides the important information : /CXL-REQUIRES CANCEL BY 4PM DAY OF ARRIVAL CANCELLATION POLICY ------/COM-10 PERCENT /SVC-INCLUDED /TAX-NOT INCLUDED RATE INCLUSIONS/EXTRAS ------/NGT-06 /TTL-EUR1440.00 /PRI- 240.00 PER NIGHT STARTING 14JUL FOR PRICE INFORMATION ------/G-CCVI4570460704117637EXP0203 WELLINGTON HOTEL/BS-00000000/CF-...... 4 HHL XL HK1 MAD IN14JUL OUT20JUL 1E3TRAC EUR240. RP/VNOLJ2902/VNOLJ2902 ID/SU 30AUG09/13 RTSVCH4 enter and RTSVCH the segment number, : like this The message remains the in hotel segment the until The 8 TK TL10JUL/VNOLJ2902 7 AP VNO +370-5-2726869 - AMADEUS LITHUANIA - A 6 TE 461 C 20JUL 7 AMSVNO HK1 1005 1220 5 KL1698 C 20JUL 7 MADAMS HK1 1 0630 0910 SEE RTSVCH /G-CCVI4570460704117637EXP0203 WELLINGTON HOTEL/BS-00000000/CF-...... 4 HHL XL HK1 MAD IN14JUL OUT20JUL 1E3TRAC EUR240. 3 KL1703 C 14JUL 1 AMSMAD HK1 1120 1400 2 TE 460 C 14JUL 1 VNOAMS HK1 0630 0905 1.GENTVILAS/EUGENIJUS MR RP/VNOLJ2902/VNOLJ2902 ID/SU 30AUG09/11 10.1 requirementRTSVCH”message Sales “SEE -

SEE RTSVCHSEE Sell rulesSell Cancellation policy. message appears each in hotel segment. segment past. To is view the message ---- C - CXL ---- I - INC 06 NIGHTS ---- P - PRI 00 DLY WEL 21Z YSF4WD *1A/E* 00 DLY WEL *1A/E* 32Z YSF4WD Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 71 of 91Page71 of update:02/07/2009 Last HS3 To book a room from display this enter: MORE C1DRAC 6 STANDARD ROOM DOUBLE BED 8)830.00 RACK RATE I2TRAC 6 STD RM 2 SINGLES NO BATHRM 7)830.00 RACK RATE C1TRAC 6 STANDARD ROOM SINGLE BED 6)730.00 RACK RATE B1TCOR 6 SUPERIOR ROOM SINGLE BED 5)1135.00 CORPORATE RATE C3TCOR 6 STANDARD ROOM 3 SINGLE BEDS 4)995.00 CORPORATE RATE C1DCOR 6 STANDARD ROOM DOUBLE BED 3)795.00 CORPORATE RATE C2TCOR 6 STANDARD ROOM 2 SINGLE BEDS 2)795.00 CORPORATE RATE C1TCOR 6 STANDARD ROOM SINGLE BED 1)695.00 CORPORATE RATE UTELL INTERNATIONAL UI+ABSALON HOTEL CPHABS D TAXI DK CPH SA 28APR10-29APR1 **** UTELL **** 2) HA1 1) HAUICPH28APR-2/HN-ABSALON The single property display for complete access plu AccessPlus Single-Propertyfrom HotelSell Display Dynamicfor s hotels, look like this: like this: hotels, look s DKK 0 *SGL* and Complete Amadeus Hotels

© 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 72 of 91Page72 of update:02/07/2009 Last carefully case in a hotel expects deposit. Many properties, however, do ask for a deposit but canceled due in time. The deposited be amount will deducted against the r expected the hotels deposit within payment lim time The amount due debited is credit to card when the r DEPOSIT: The amount due debited is if the booking a is no sh GUARANTEE: whenever one required. is Details are found the in On a hotel availability display you usually will fi require hotels still a deposit by check or credit c Amadeus hotels in Most want will a guarantee by cre Guarantee requirements for late arrivals (usually a 10.2 Depositguaranteeor requirements ard. nd a forprompt deposit ( fter 4 or are 6 PM) industry standards. hotel features display ow. treat as a it guarantee. Always read details eservation has been received, or a check is oom bill or refunded bill oom if the room is it. it. dit carddit or agency IATA number. A few D ) or guarantee ( Amadeus Hotels G ) © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 73 of 91Page73 of update:02/07/2009 Last Note that you need guarantee to the room when booki END OF DISPLAY 228.5 2 UI GRESHAM ROYAL MARINE HOTEL D T 85.0 1 BW BEST WESTERN ROYAL DUBLIN HOTE D T AR TR IE DUB ALL FR 11DEC09-16D HAS3/HN-ROYAL In Mr. Dublin Henrikas wants stay to at the Royal D 7 TK TL25NOV/VNOLJ2902 6 AP VNO 370 5 2726869 - AMADEUS LITHUANIA - A 5 OK 870 C 16DEC 6 PRGVNO HK1 N1 1905 2145 4 OK 671 C 16DEC 6 DUBPRG HK1 1240 1610 3 OK 674 C 11DEC 1 PRGDUB HK1 N1 1915 2050 2 OK 873 C 11DEC 1 VNOPRG HK1 1520 1605 1.DANIELIUS RP/VNOLJ2902/VNOLJ2902 ID/SU 9FEB09 Example: /G-BS By agency IATA number: /G-CCAX371449635311004EXP1210 By credit card: The guarantee be must added the to entry sell as an number, please check under the hotel features, s to youWhen need guarantee to a room, you can use eith 10.3 Bookingguaranteeroomthat requires a how the guarantee be should given, under look the h /HENRIKAS MR

ee what the hotel accept. option code: option ublin Hotel, we ublin so enter: otel features for guarantee. er a credit card, or your agency IATA ng at The Royal Hotel. Dublin To check /1404Z YWKLNB

5-228.55 EUR 0-209.51 EUR CUR EC09 *SGL* *1A/E* *1A/E* *1A/E* *1A/E*

Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 74 of 91Page74 of update:02/07/2009 Last Note how the guarantee now is a part of the hotel s 8 TK TL25NOV/VNOLJ2902 7 AP VNO 370 5 2726869 - AMADEUS LITHUANIA - 6 OK 870 C 16DEC 6 PRGVNO HK1 N1 1905 2145 SEE RTSVCH - /G-CCAX371449635311004EXP1210 BEST WESTERN ROYAL DUBLIN HTL/BS-00260002/CF- 4 HHL BW SS1 DUB IN11DEC OUT16DEC 1A2TRAC EUR260. 3 OK 674 C 11DEC 1 PRGDUB HK1 N1 1915 2050 2 OK 873 C 11DEC 1.DANIELIUS RP/VNOLJ2902/VNOLJ2902 ID/SU 9FEB09 HS2A/G-CCAX371449635311004EXP1210 The entry a sell to room and guarantee to a with cr END OF DISPLAY 228.5 2 UI GRESHAM ROYAL MARINE HOTEL D T 85.0 1 BW BEST WESTERN ROYAL DUBLIN HOTE D T AR TR IE DUB ALL FR 11DEC09-16D Enter MPHM to return to your hotel list IATA number. In display this you can see that you need guaran to END OF DISPLAY AND/OR NO SHOW CHARGE. LOCAL CHE THROUGH YOUR SYSTEM MUST CANCEL 2 DAYS PRIOR TO PENALTY ARRIVAL, LOCAL HOTEL TIME TO AVOID A CANCELLATI CANCEL BY 2 DAYS PRIOR TO 1400 HOURS ON DAY OF 15NOV02 - END - - CREDIT SERVICE/MASTERC / VISA INTERBANK MASTER CARD / MASTER CARD / MILLION AMERICAN EXPRESS / BANKAMERICARD / EUROCARD / CREDIT CARDS ACCEPTED AS GUARANTEE- CREDIT CARD ACCEPTED FORMS OF GUARANTEE- VALID CREDIT CARD WITH EXPIRY DATE ONL ALL RESERVATIONS REQUIRE A 1 NIGHT GUARANTEE BY GUARANTEE REQUIRED FOR ALL RESERVATIONS -15NOV02 - END MON-SUN GUARANTEE ------IE DUB VE|DUB007 ROYAL HOTEL AND LEISURE CLUB G - 2 HF HF2-G Dash Hotel line number Code for guarantee Hotel features transaction code 5 OK 671 C 16DEC 6 DUBPRG HK1 124 CANCELLATION POLICY /HENRIKAS MR CK IN TIME TO AVOID A 1 NIGHT CANCELLATION

STANDARD ACCESS

1 VNOPRG HK1 1520 1605 *1A/E*

tee the room a with credit card or your edit card is: egment. A 0 1610 *1A/E* 1404Z YWKLNB ...... *1A/E* 00 DLY 030 *1A/E* 5-228.55 EUR 0-209.51 EUR CUR EC09 *SGL* ON A ----- G - - BRAY

GNT

Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 75 of 91Page75 of update:02/07/2009 Last /DP-CCAX371449635311004EXP1208 By credit card: enter: hotels requireSome a deposit rather than a guarant 10.4 Bookingdepositroomthat requires a ee. To book a room adding a deposit, you Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 76 of 91Page76 of update:02/07/2009 Last

9 TK TL25NOV/VNOLJ2902 8 AP VNO 370 5 2726869 - AMADEUS LITHUANIA - 7 LO 771 C 18DEC 1 WAWVNO HK2 1 1145 1410 6 LO 334 C 18DEC 1 C SEE RTSVCH - /G-CCVI4570460704117637EXP0210 INTERCONTINENTAL PARIS LEGRAND/BS-00260002/CF- 5 HHL IC SS1 PAR IN16DEC OUT18DEC 1A**RAC EUR425. 4 LO 331 C 16DEC 6 WAWCDG HK2 1 0830 1055 3 LO 774 C 16DEC 6 VNOWAW HK2 0625 0650 1.ANUZYTE/AURELIJA MRS 2.DAPKUNAITE/INGEBORGA M RP/VNOLJ2902/VNOLJ2902 ID/SU 9FEB09 HS2A/G-CCVI4570460704117637EXP0210/P1 To book a room for passenger 1 enter: The customers inform you that they guarantee will w END OF DISPLAY G:GNT 1-9:1- GOV* RAC 1) A**RAC A G 425.00 / C**RAC A G CAT TYPE INFO RATE TYPE INFO -A- -B- IC|INTERCONTINENTAL PARIS LEGRAND PARICB D TAXI FR PAR DOWNTOWN SA 16DEC09-18DEC09 HAICS4/LO-PAR Mrs. Aurelija and Mrs. Ingeborga asks for two singl 8 TK TL25NOV/VNOLJ2902 7 AP VNO 370 5 2726869 - AMADEUS LITHUANIA - 6 LO 771 C 18DEC 1 WAWVNO HK2 1 1145 1410 5 LO 334 C 18DEC 1 CDGWAW HK2 1 0715 0935 4 LO 331 C 16DEC 6 WAWCDG HK2 1 0830 1055 3 LO 774 C 16DEC 6 VNOWAW HK2 0625 0650 1.ANUZYTE/AURELIJA MRS 2.DAPKUNAITE/INGEBORGA M RP/VNOLJ2902/VNOLJ2902 ID/SU 9FEB09 10.5 Bookingroomusinga theREentry 2) A**GOV A G 480.00 / C**GOV A G ** SINGLE OCCUPANCY RATES ** 9PM HOLD D:DEP B:BFST M:MEAL S:SELL RULE

STANDARD ACCESS and DGWAW HK2 1 0715 0935 *1A/E* HA1

/P1

A A e rooms at The Intercontinental Paris. ith their ith Visa card /1513Z YXO9N7 1513Z YXO9N7 ...... *1A/ 00 DLY ICB *1A/E* *1A/ RS 335.00 RATE EUR *1A/ *1A/E* *1A/E* *1A/ RS 460.00

Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 77 of 91Page77 of update:02/07/2009 Last Now you have booked the first room, and needs bo to 9 AP VNO 370 5 2726869 - AMADEUS LITHUANIA - A 8 LO 771 C 18DEC 1 WAWVNO HK2 1 1145 1410 7 LO 334 C 18DEC 1 CDGWAW HK2 1 0715 0935 SEE RTSVCH - STANDARD ACCESS /G-CCVI4570460704117637EXP0210 INTERCONTINENTAL PARIS LEGRAND/BS-00260002/CF- 6 HHL IC SS1 PAR IN16DEC OUT18DEC 1A**RAC EUR42 SEE RTSVCH - /G-CCVI4570460704117637EXP0210 INTERCONTINENTAL PARIS LEGRAND/BS-00260002/CF- 5 HHL IC SS1 PAR IN16DEC OUT18DEC 1A**RAC EUR425. 4 LO 331 C 16DEC 6 WAWCDG HK2 1 0830 1055 3 LO 774 C 16DEC 6 V 1.ANUZYTE/AURELIJA MRS 2.DAPKUNAITE/INGEBORGA M RP/VNOLJ2902/VNOLJ2902 ID/SU 9FEB09 HS2A/G-CCVI4570460704117637EXP0210/P2 passenger the to as do is have to you change all Now >HS2A/G-CCVI4570460704117637EXP0209/P1 RE RE The easiest way book a to room for passenger two is

10 TK TL25NOV/VNOLJ2902 Repeat input last STANDARD ACCESS NOWAW HK2 0625 0650 *1A/

/P2 /P1 sociation fromsociation P1 to P2 by use of the entry: RE ok the next room. ok the next /1513Z YXO9N7 5.00 DLY ICB ...... *1A/ *1A/E* 00 DLY ICB *1A/E* RS

Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 78 of 91Page78 of update:02/07/2009 Last /RA- /EX- /SI- /ID- /CD- /G- /DP- CODE 10.6 option ofhotelcodessell List /RA-75.00-1 where 1 stands for one bed indicating the charge extra and the number of beds. whenUse option this the passenger requires a rolla RollawayAdult bed /EX-80.00-1 where 1 stands for one person and the charge extra enter to Use option this the number of extra people personExtra room in /SI-NON SMOKING ROOM message transferred is Hotel. to 45 characters.and maximum NB Check HEHTLXX see, to Free for form you text add to information, extra mi Supplementary Information /ID-1234KL3 number Use enter to the passenger’s own hotel supplied ide Customer Identification /CD-445566 a Corporate rate enter to Use option this the Corporate ID number, w Corporate ID number /G-BS -or- /G-CCDC3618300000995EXP1210 if specifiedoption as a requirement the in hotel f enter to Use option this form of guarantee. is This Guarantee /DP-CHECK -or- /DP-CCDC3618300000995EXP1201 thein hotel features display. a is deposit. This mandatory if specified option as enter to Use option this the for of payment of the Deposit EXPLANATION/EXAMPLE eatures display passenger’s a requirement a mandatory way bed, a in room two nimum

ntification hen booking if Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 79 of 91Page79 of update:02/07/2009 Last /G- - /CR- /RC- CODE bed, indicating the charges extra and number of bed /RC-50.00-1 where 1 stands for one bed /SI- - /CD- - /DP- - /G- - Repeat code option Double dash feature /CR-15.00-1 where the 1 numberis of cribs indicating the charge extra and number of cribs whenUse option this a passenger requires a crib in Crib whenUse option this the passenger requires a child rollawayChild bed EXPLANATION/EXAMPLE the room, ’s rollaway s. s. Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 80 of 91Page80 of update:02/07/2009 Last Passenger association by hotel sell...... Repeat input...... last Add a your deposit to hotel - sell by Credit card.. Add a guarantee your to hotel - sell Credit card... Add a guarantee your to hotel - sell Agency IATA nu ...... Hotel from sell a single-property display fromHotel Sell a HA display, hotel line 1, rate co 10.7 Summary ofentries ...... RE ...... RE ...... HS11A/P1 ...... HS11A/P1 ...... HS1A ...... HS1A ...... /DP-CC… ...... HS11A/G-CC lumn 1A ...... HS11A ...... HS11A 1A lumn mber...... HS11A/G-BS mber...... HS11A/G-BS

Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 81 of 91Page81 of update:02/07/2009 Last NON-CRITICAL NB CRITICAL For modification purposes, the codes hotel option a These changes are all performed by the use of optio modifications andAdditions, deletions can be made 11 HOTEL MODIFICATION ELEMENT SI HTL HE HEHTLSI To check the information Critical option for Sherat haveWe turn the to to hotel chain help pages for i The critical and non-critical vary options from cha update all reservations real-time in from Amadeus your original reservation back. Hotel chains CA+ in Two-letter chain code ! If a hotel chain has Complete Access +, you cann Help transaction code Hotel Options that are Options regarded as critical results in The non-critical affect do not options the status in thein hotel segment, if the same room type/rate is PNR, andPNR, you keep will the same reservation new booking in the PNR as thein PNR a remark element, and places a new co the hotel company sends a cancellation number which of the hotel segment. you When cancel or rebook, nformation about their options. in to chain. to in on Hotels, enter: re two categories, divided into n codes. receive the entries real-time, in and to elementsto of an hotel segment. existing ot ignoreot the change entries and get number. a cancellation code the in still available. still nfirmation number is stored is and a Amadeus Hotels

© 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 82 of 91Page82 of update:02/07/2009 Last hotel chain as a cancellation and a new reservation means,This that changing or adding some elements i Here you can see what Sheraton options Hotels consi :------:------:QUOTE RATE /QU- : NO :------:------:NON IATA /BS- : TIDS :------:------:MEAL PLANS : NONE :------:------:GUARANTEE /G- : BS CC AGENCY CHECK :------:------:EXTRA CHARGES : /EX- /CR- /RA- /RC- :------:------:DEPOSIT /DP- : ADVDEP CHECK CC :------:------:CUSTOMER NBR /ID- : YES :------:------:- COMPLETE ACCESS : NONE :- STANDARD ACCESS : DT,DD,BS,RT,CD,DP,G,ID,SR :CRITICAL OPTIONS : :------:------:- REQUIRED WITH /SR-: YES :------:------SHERATON EN 27JAN09 133 MD :------:------:CORPORATE NBR /CD- : YES :------:------:AMOUNT OVERRIDE /AO-: NO :------:------: ** OPTIONS ** :------:------: - PAYMENT METHOD : MEMBER OF HCC : - AMOUNT PAID : % PAID DIRECTLY BY ALL HO :COMMISSION PAYMENT : :------:------:QUEUE ADDRESS : AUSSI9100 :------:------:GGHTLSIRATE AVAIL. : YES :------:------:ACCESS TYPE : DYNAMIC ACCESS :------:------:CHAIN CODE AND NAME : SI - SHERATON :------: ** GENERAL ** VERSION 9 :------SHERATON EN 27JAN09 1335Z cancellation fee for the original reservation. .( if ) possible n Standard Access be will handled by the ders as Critical. ----:--: : : ----:--: :15: ----:--: :14: ----:--: :13: ----:--: :12: ----:--: :11: ----:--: :10: ----:--: : : : : : 9: ----:--: : 8: ----:--: ----:--: : 7: ----:--: : 6: ----:--: : : ----:--: : : TELS: : : 5: ----:--: : 4: ----:--: : 3: ----:--: : 2: ----:--: : 1: ----:--: 5.1 : : ----:--: , and, if applicable, a Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 83 of 91Page83 of update:02/07/2009 Last hotel chain still regardshotel chain still as the this same reservat In case, this we can change or add any th in option Here you can see that Holiday Inn doesn’t have any : NEGOTIATED RATES : :-REQUIRED FOR : YES :------:------:------:------:CORPORATE NBR /CD- : YES :------:------:GUARANTEE /G- : /BS- /CC-CD :------:------:EXTRA CHARGES : /EX- /RA- /RC- :------:------:DEPOSIT /DP- : CC :------:------:CRITICAL OPTIONS : BS :------:------:AMOUNT OVERRIDE /AO-: NO :------:------: ** OPTIONS ** :------:------:-IS CX NUMBER SENT : YES HOLIDAY INN EN 19FEB09 1500Z MD : TO PROPERTY : YES :-IS CF NUMBER SENT : :FOR STD ACCESS BKGS : :------:------: : COMMISSION PROGRAM (TACP) :COMMISSION PAYMENT : PAID THROUGH OUR TRAVEL AGE :------:------: : : : :QUEUE ADDRESS : RDUHI9100 (AMERICAS/CARIBBE :------:COMPLETE ACCESS PAGE: GGHTLHICOMP :------:------:GENERAL AIS PAGES : GGHTLHI :------:------:ACCESS TYPE : DYNAMIC ACCESS :------:------:CHAIN CODE AND NAME : HI - HOLIDAY INN :------: ** GENERAL ** :------HOLIDAY INN EN HEHTLHI Let check us Holiday Inn as well, enter: : ion. ion. e hotel reservation (except BS option). The critical except BS options : ------: ------: : ------: : ------: : ------: : ------: : ------: : ------: : ------: : : : : ------: : NCY : ------: : : AN) : ------: : ------: : ------: : ------: : ------: : ------: 19FEB09 1500Z Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 84 of 91Page84 of update:02/07/2009 Last

END OF DISPLAY G:GNT 1-9:1-9PM HOLD D:DEP B:BFST M:MEAL S:SEL TVL* 15) ROHAIR A G S 199.00 / ROHTVL A G S STP* 14) ROHDAY A G S 260.00 / SRS* 13) ROHA16 A G S 199.00 / ROHSRS A G S GOV* 12) ROHGOV A G S 270.00 / WKD 11) ROHWK1 A G S 229.00 / ROHWK2 A GBS RAC 10) ROHRAC A G S 499.00 / 9) ROHS02 A G S 435.00 / PRO 8) ROHEQ2 A S 269.00 / ROHS01 A G S PKG 7) ROHS01 A G S 505.00 / ROHS02 A G S 6) ROHQR9 A G S 239.00 / ROHSET A G S 5) ROHQR7 A G S 269.00 / ROHQR8 A G S 4) ROHQR5 A G S 289.00 / ROHQR6 A G S 3) ROHQR3 A G S 319.00 / ROHQR4 A G S 2) ROHQR1 A G S 379.00 / ROHQR2 A G S COR 1) ROHCOR A G S 439.00 / ROHQR0 A G S CAT TYPE INFO RATE TYPE INFO -A- -B- SI|SHERATON PARIS AP HOTEL CDG CDG125 A FREE ** DOUBLE OCCUPANCY RATES ** FR CDG AIRPORT SU 10DEC09-16DEC09 HAS4/HN-SHERATON we loose the reservation. case this in So we have check to the availability d There are a of changelot entries what are critical :------:------:- COMPLETE ACCESS : DT,DD :- STANDARD ACCESS : DT,DD,BS,RT,CD,DP,G,ID,SR :CRITICAL OPTIONS : :------:------HEHTLSH First check the in HEHTL the box Critical option pa calls Vilija Ms. you, and ask you change to her dep 9 TK TL20NOV/VNOLJ2902 8 AP VNO 370 5 2726869 - AMADEUS LITHUANIA - 7 KL3111 C 16DEC 6 AMSVNO HK2 1005 1320 6 KL2002 C 16DEC 6 CDGAMS HK2 2F 0720 0840 SEE RTSV /G-CCVI4570460704117637EXP0210 SHERATON PARIS AP HOTEL CDG/BS-00260002/CF- 5 HHL SI HK1 CDG IN10DEC OUT16DEC 2ROHQR9 EUR239. 4 KL2007 C 10DEC 7 AMSCDG HK2 1105 1220 3 KL3110 C 10DEC 7 VNOAMS HK2 0730 0905 1.BLINKEVICIUTE/VILIJA MRS 2.GRYBAUSKAITE/DALIA RP/VNOLJ2902/VNOLJ2902 ID/SU 9FEB09/15 11.1 tomodify How hotelelementa CH and H1 H1 /P1 . Among them the DD (departure day) option. isplay before using the critical entry. If not, arture date be to the July. 15th A ge for hotels SH ...... L RULE 199.00 375.00 239.00 505.00 435.00 329.00 259.00 279.00 299.00 339.00 219.00 RATE EUR ---:--: : : : : : 9: ---:--: *1A/ *1A/E* 00 DLY 125 *1A/E* *1A/ MRS 49Z YYCE74

Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 85 of 91Page85 of update:02/07/2009 Last Now we can change the departure day Now Mr. asks Vilija you enter to her in reservation

HEHTLSI HEHTLSI First you check should hotel chain if this forward 9 TK TL20NOV/VNOLJ2902 8 AP VNO 370 5 2726869 - AMADEUS LITHUANIA - 7 KL3111 C 16DEC 6 AMSVNO HK2 1005 1320 6 KL2002 C 16DEC 6 CDGAMS SEE RTSVCH - /G-CCVI4570460704117637EXP0210/SI- SHERATON PARIS AP HOTEL CDG/BS-00260002/CF- 5 HHL SI HK1 CDG IN10DEC OUT15DEC 2ROHQR9 EUR239. 4 KL2007 C 10DEC 7 AMSCDG HK2 1105 1220 3 1.BLINKEVICIUTE/VILIJA MRS 2.GRYBAUSKAITE/DALIA RP/VNOLJ2902/VNOLJ2902 ID/SU 9FEB09 5/SI-TOP FLOOR ROOM now So you can enter :------:------: -FORWARDED TO HTL : YES : -MAX CHAR.SUPPORT.: 45 :SUPPLEMENT.INFO /SI-: YES :------:------Please make 9 TK TL20NOV/VNOLJ2902 8 AP VNO 370 5 2726869 - AMADEUS LITHUANIA - 7 KL3111 C 16DEC 6 AMSVNO HK2 1005 1320 6 KL2002 C 16DEC 6 CDG SEE RTSVCH - /G-CCVI4570460704117637EXP0210 SHERATON PARIS AP HOTEL CDG/BS-00260002/CF- 5 HHL SI HK1 CDG IN10DEC OUT15DEC 2ROHQR9 EUR239. 4 KL2007 C 10DEC 7 AMSCDG HK2 1105 1220 3 KL3110 C 10DEC 7 VNOAMS HK2 0730 0905 1.BLINKEVICIUTE/VILIJA MRS 2.GRYBAUSKAITE/DALIA RP/VNOLJ2902/VNOLJ2902 ID/SU 9FEB09 DD-15DEC / 5 5/DD-15DEC Slash Slash Hotel segment number KL3110 C 10DEC 7 VNOAMS HK2 0730 0905 and move you down until reach the with info the box Option for Option departure day ER STANDARD ACCESS STANDARD ACCESS AMS HK2 2F 0720 0840 *1A/E* HK2 2F 0720 0840 *1A/E* /P1 TOP FLOOR ROOM/P1 SI/- messages the to hotel. Enter that she they want a room at the floor. top A A ...... /1549Z YYCE74 /1549Z YYCE74 *1A/ 00 DLY 125 *1A/E* MRS ---:--: : : : : :19: ---:--: *1A/ 00 DLY 125 *1A/E* *1A/ MRS *1A/ rmation.

Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 86 of 91Page86 of update:02/07/2009 Last Now calls Vilija Ms. you, and asks you cancel to he the cancellation policy under RTSVCH SELL RULES ------/SVC-NOT INCLUDED /TAX-NOT INCLUDED RATE INCLUSIONS/EXTRAS ------/NGT-05 /TTL-EUR1195.00 /PRI- 239.00 PER NIGHT STARTING 10DEC FOR PRICE INFORMATION ------/G-CCVI4570460704117637EXP0207/SI-TOP FLOOR ROO SHERATON PARIS AP HOTEL CDG/BS-00260002/CF-.... 5 HHL SI HK1 CDG IN10DEC OUT15DEC 2ROHQR9 EUR239. RP/VNOLJ2902/VNOLJ2902 ID/SU 9FEB09/15 RTSVCH5 enter: to do is so, to First, check the cancellation policy order in te to 9 TK TL20NOV/VNOLJ2902 8 AP VNO 370 5 2726869 - AMADEUS LITHUANIA - A 7 KL3111 C 16DEC 6 AMSVNO HK2 1005 1320 6 KL2002 C 16DEC 6 CDGAMS HK2 2F 0720 0840 SEE RTSVCH - STANDARD ACCESS /G-CCVI4570460704117637EXP0210/SI- SHERATON PARIS AP HOTEL CDG/BS-00260002/CF- 5 HHL SI HK1 CDG IN10DEC OUT15DEC 2ROHQR9 EUR239 4 KL2007 C 10DEC 7 AMSCDG HK2 1105 1220 3 KL3110 C 10DEC 7 VNOAMS HK2 0730 0905 1.BLINKEVICIUTE/VILIJA MRS 2.GRYB RP/VNOLJ2902/VNOLJ2902 ID/SU 9FEB09 12 HOTELCANCELLATION /STA-1 DAY MINIMUM 31 DAY MAXIMUM AUSKAITE/DALIA MRS TOP FLOOR ROOM/P1 ll yourll client case in of a fee. The easiest way r reservation, before we do we so check ...... /1549Z YYCE74 .00 DLY 125 ---- S - SEL ---- I - INC 05 NIGHTS ---- P - PRI M/P1 ...... 00 DLY 125 49Z YYCE74 *1A/ *1A/E* *1A/E* *1A/

Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 87 of 91Page87 of update:02/07/2009 Last Note how the hotel chain has returned a cancellatio 9 RM HHLACHX1 PARIN05JUL/CX-WZ0125478 8 TK TL20NOV/VNOLJ2902 7 AP VNO 370 5 2726869 - AMADEUS LITHUANIA - 6 KL311 5 KL2002 C 16DEC 6 CDGAMS HK2 2F 0720 0840 4 KL2007 C 10DEC 7 AMSCDG HK2 1105 1220 3 KL3110 C 10DEC 7 VNOAMS HK2 0730 0905 1.BLINKEVICIUTE/VILIJA MRS 2.GRYBAUSKAITE/DALIA RP/VNOLJ2902/VNOLJ2902 ID/SU 9FEB09 5 XE XE5 youso, enter: Since there plenty is of the to arrival, time you c received a reservation number, and the hotel chain For Standard Access Bookings you only will receive returns the cancellation number your to if the PNR In order avoid to many too “Simultaneous Changes to history.PNR your is This proof that the hotel was properly canc Hotel element number Cancel element transaction code 1 C 16DEC 6 AMSVNO HK2 1005 1320 *1A/

an cancel reservation this a without fee. To do eled. The element becomes a part of the specify the in HEHTL-page. it n number as a remark element. reservation retrieved. not is A a cancellation number, if you have PNR” messages, the system only /1549Z YYCE74 *1A/E* *1A/E* *1A/ MRS

Amadeus Hotels © 2009 Amadeus IT Group SA Amadeus Lithuania Amadeus Page 88 of 91Page88 of update:02/07/2009 Last Cancel hotel segment 3...... Add non smoking room request Modify segment another 3 to departure day...... 12.1 Summary ofentries ...... XE3 ...... XE3 ...... 3/SI-NON SMOKING...... 3/SI-NON ...... 3/DD-18MAY ...... 3/DD-18MAY Amadeus Hotels