Kaiser Permanente overview

Areas served In Hawaii we provide quality care for more than 220,000 members at 23 medical Hawaii facilities on six islands. Members in Hawaii receive services from more than 4,000 employees and more than 400 Hawaii Permanente Medical Group, Inc., physicians.

Molokai Kauai N Map not to scale Hanalei Kilauea Kahuku Kapaa Oahu

Waimea Lihue Eleele Kalaheo Waipio

Moanalua Kailua

Molokai Kapolei

Hoolehua Maunaloa Kualapuu

Kaunakakai Pacific Ocean Maui

Lahaina Wailuku Lanai Kihei

Hawaii Waimea Lanai City

Kaumalapau Hilo

Kailua Kona

For more information

If you have questions about available products and services Medical centers (hospitals and medical offices) Behavioral Health Services Medical offices in Hawaii, please contact your Kaiser Permanente sales or N Map not to scale account manager. Go to kp.org for exact addresses and contact information. Hawaii

Medical groups Medical facilities

Kaiser Permanente • Hawaii Permanente Medical Medical offices Group, Inc. Member Services We own and operate 18 clinics in the 152 primary care physicians (808) 432-5955 Oahu Hawaii Region. Three are located 245 specialists on Hawaii, five are located on Maui, 1-800-966-5955 Neighbor Islands • Community physicians and the remaining 10 are located on 1-877-447-5990 We also contract with 85 Oahu. TTY for the hearing or speech community physicians who impaired (toll free) provide primary and specialty Medical centers and hospitals Monday–Friday, 8 a.m.–5 p.m. care on the islands of Kauai, Moanalua Medical Center on Oahu Saturday, 8 a.m.–noon Molokai, and Lanai. is the only Kaiser Permanente– owned and operated medical Membership Administration center in Hawaii. We are affiliated 1-866-868-7220 toll free with nine community hospitals: • Hilo Medical Center—Hawaii

• Kauai Veterans Memorial Hospital—Kauai

• Kona Community Hospital— Hawaii

• Lanai Community Hospital—Lanai

• Maui Memorial Medical Center—Maui

• Molokai General Hospital— Molokai

• North Hawaii Community Hospital—Hawaii

• Samuel Mahelona Memorial Hospital—Kauai Award of excellence • Wilcox Memorial Hospital—Kauai According to U.S. News/ NCQA’s America’s Best Health Plans 2009–10, Kaiser Permanente Hawaii was the highest-ranking Hawaii plan— 86th in the nation out of 239 commercial health plans.

U.S. News/NCQA America’s Best Health Plans 2009–10. “America’s Best Health Plans” is a trademark of U.S. News & World Report. Hawaii

Pharmacy Products and services

We own and operate 13 pharmacies HMO copayment plans1 Disease management in Hawaii. For member convenience, • Large and small groups programs our pharmacies are located in • Medicare In Hawaii, disease management Kaiser Permanente clinics. programs for these conditions • Individuals and families Members also have the option of are included in our plans at no 5 refilling their prescriptions by mail. Added Choice (POS) plan1 additional charge: 2 • Asthma Additionally, we contract with many • Large and small groups • Attention deficit hyperactivity community pharmacies throughout Vision the Islands to provide prescription disorder • Hardware and services3 drug services. The list includes: • Bariatric weight management • Foodland Medicine Cabinet Ancillary products • Cardiovascular disease • Dental4 • Haleiwa Pharmacy • Chronic heart failure

• Kalaheo Pharmacy Workers’ compensation and • Chronic kidney disease occupational health services • Congestive heart failure • Kamehameha Pharmacy ® • Kaiser On-the-Job • Depression • KTA Kamuela Pharmacy • Diabetes • Lifeway Pharmacy Complementary and alternative medicine • Hepatitis B and C • Lihue Pharmacy • Chiropractic, acupuncture, • HIV/AIDS • Longs Drugs and massage therapy • Hyperlipidemia • Pharmacy American Specialty • Hypertension Health Networks • Mina Pharmacy • Osteoporosis • Molokai Drugs, Inc. Medicare • Substance abuse • Northshore Pharmacy • Kaiser Permanente Senior Advantage • Village Pharmacy, Inc.

• Walmart Pharmacy Medicaid Fee-for-service • Cosmetic services • Laser vision correction • Optical services • Hearing aid services Hawaii

Products and services My Health Manager8 Value-added services6 personal health record • Healthy lifestyle programs from ® Members can find a variety of HealthMedia health information, resources, • ChooseHealthy from American and tools online at kp.org. With Specialty Health Networks My Health Manager, one of the Discount off regular rates on chiropractic, acupuncture, nation’s leading personal health and massage therapy records, members in Hawaii can ® 7 access these features: • 10,000 Steps walking program

® • Act for a family member • Weight Watchers • Check most test results • Silver & Fit gym and exercise program • E-mail my doctor’s office American Specialty Health • My allergies Network (for Kaiser Permanente • My future appointments Senior Advantage members only) • My immunizations • Request prescription refills • Request/schedule routine appointments

• Request update to medical records

1 The traditional HMO plan and the in-network portion of the point-of-service (POS) plans are Kaiser Foundation underwritten by Kaiser Foundation Health Plan, Inc. (KFHP). Kaiser Permanente Insurance Health Plan, Inc. Company (KPIC) underwrites the PPO and indemnity tiers of the POS plan. KPIC is a subsidiary of KFHP. Hawaii 2 Groups must have a minimum of 10 eligibles.

3 711 Kapiolani Blvd. Vision benefits (hardware) and services can be received at Kaiser Permanente Vision Essentials outlets. Honolulu, HI 96813 4 Available for commercial group accounts through a benefit rider and is provided through the local Customer Service Center Delta Dental affiliate, Hawaii Dental Service. 5 Nationally, some of these programs are available for purchase through Avivia Health,TM a wholly (808) 432-5955 (Oahu) owned subsidiary of Kaiser Permanente that provides health management and wellness services 1-800-966-5955 (Neighbor Islands) to Kaiser Permanente members and nonmembers. 6 Value-added services are services offered at no charge or at a discount to members. 7 10,000 Steps® is a registered trademark of HealthPartners, Inc. 8 My Health Manager not available in Kauai, Molokai, or Lanai.

Information in this brochure was accurate at the time of production. However, details may have changed since publication. For the most current information on our plans and services, contact your sales or account manager. kp.org Business Marketing Communications 73659 November 2010