Adobe Customer Story Hands-free IT. News Corp Australia simplifies creative software access, distribution, and management with automated named-user deployment of for enterprise.

“Serial numbers are being phased out and Adobe Creative Cloud for enterprise offered wholesale changes in how we’re managing our software.”

Steven Bell, Discipline Lead Desktop, News Corp Australia

SOLUTION Adobe Creative Cloud for enterprise

RESULTS SIMPLIFY software deployment to approximately 2,000 Adobe users

Reduce IT burden with AUTOMATED deployment

Better VISIBILITY into app deployment

Improved ACCESS to apps for power users Adobe Customer Story

News Corp Australia Finding a better way Established in 1923 Within every organization, employees want fast and easy access to the applications they need to do their jobs. Employees: approx. 9,000 Putting in a request and waiting days or even hours before it is approved and IT can get software installed is frustrating, not to mention the impact on productivity. For IT, deploying serialized licenses to users who are Sydney, Australia approved for different combinations of software packages, and then managing those licenses across hundreds www.newscorpaustralia.com or thousands of users and is typically time consuming and difficult. News Corp Australia, one of Australia’s largest media brands and part of the global News Corp media and information company, is a long-time user of Adobe creative software. When the global company began to CHALLENGES transition to Adobe Creative Cloud for enterprise, News Corp Australia started thinking about a better way • Implement an automated self-service to manage deployment to its 2,000 users. model of deploying creative software “Serial numbers are being phased out and Adobe Creative Cloud for enterprise offered wholesale changes in • Reduce time spent by IT on license how we’re transitioning to better manage our Adobe software,” says Steven Bell, Discipline Lead Desktop at News management Corp Australia. “We wanted to help ensure what we’re doing is uniform and in step with other organizations.” • Support power users with better access to applications Back-end setup for success News Corp Australia is introducing the deployment of all Adobe applications throughout the organization via ServiceNow catalogs feeding through to automated deployment workflows. Previously, users would USE CASES select individual applications or packages that included Adobe design, web, or video apps. These apps were • Administration and Control still deployed with serial numbers and required IT to keep track of users, licenses, and versions, as well as manage licenses when employees’ needs changed or people left the organization. With Creative Cloud for enterprise, News Corp Australia has designed a customized integration that provides entitlement once people sign in with their corporate credentials. To accommodate users with varying needs, the company set up different core groups. Users will be able to request access to CC or DC only, or they can request the Adobe CC Design, Adobe CC Digital, or the Self-Managed Desktop App package. The automated end-to-end deployment is initiated via the ServiceNow application catalog available to end users and integrated with Active Directory. Users are authenticated when they log in with their corporate credentials and can select the package they need from the catalog. Following manager approval, employees will be placed into the appropriate group within Active Directory. The system syncs to a schedule and deploys and installs software for new members or removes access for people no longer in the Active Directory. Adobe Customer Story

SOLUTION AT A GLANCE Easy access and simplified management Adobe Creative Cloud for enterprise. Employees who have access to the Self-Managed Desktop App package can manage software updates and Apps used include: download the apps they need at any time, while employees with access to individual apps or other app • Adobe Acrobat Pro DC packages will have their apps updated on an annual schedule. For many employees, this will enable them to access apps from home without worrying about software incompatibility. • CC • CC The IT team can easily pull reports to see what applications and packages are deployed. IT also anticipates that enabling the Self-Managed Desktop Apps users, which account for approximately 5% of users, to • Adobe InDesign CC manage their own access to applications will help bring down support requirements and cost, especially • CC after hardware is refreshed. • CC “Providing self-service access to Adobe Creative Cloud for enterprise means that we will realize reduced • CC overhead in managing creative software on end-user machines,” says Bell. “We can see from a single source • CC what apps employees have access to and still maintain control of how software is managed. Across the board this will make a big difference because it is so much cleaner and easier to follow.” • Adobe Extension Manager CC • Builder Premium News Corp Australia is leading the way for the global company with the gradual implementation of named-user deployment and automated access to Creative Cloud through ServiceNow. Other News Corp entities now • Adobe InCopy CC have a blueprint to reduce the workflow for IT departments and give users what they want—fast and easy • Adobe Media Encoder CC access to the creative applications they need to succeed. • CC • Adobe Photoshop CC News Corp and Adobe Experience Manager • Pro CC News Corp Australia also relies on —including Adobe Experience Manager Livefyre, part of Adobe Marketing Cloud—to support its #SnapAustralia campaign. The campaign is designed to promote engagement with the community and local News Corp Australia brands, and ultimately increase revenue through more subscriptions and a greater number of impressions for advertisers. Read the story.

For more information www.adobe.com/creativecloud/business/enterprise.html

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