70 Naspers integrated annual report 2020 Group overview Performance review Sustainability review Governance Financial statements Further information

Initiatives this year Supporting local businesses Society eMAG also supports local businesses with the Open Romania programme. Introduced There are various corporate social in 2019, it enables small businesses to trade responsibility initiatives across the group. their products and services on eMAG’s As we grow our business around the More information on these initiatives can platform without paying any commission. world, we want to increase the positive be found in the performance reviews on pages 28 to 49, but we highlight some of See more on page 39 impact we have on society. So that the key ones here. Ventures is investing in better people’s lives improve and communities Classifieds is delivering education for more people social good Education is at the heart of strong prosper in meaningful, sustainable ways. We are proud of the social good we societies and it is a key focus area for deliver in Classifieds. We are the lifeline Ventures. There is a big demand around for individuals, from all walks of life, and the world to enable people to learn more for small businesses. We are good for effectively and efficiently – whether that is individuals – enabling them to manage helping schoolchildren learn or lifetime their own budgets and lifestyles, either learning. Technology is playing a key part We invest in improving the EMERGENCY AID buying items they could not afford new, in meeting this fundamental social need. communities we operate, live and or making money from items they no To date, we have invested over US$570m work in, in a number of ways. longer need, and especially in times of in five education businesses. crisis. We are good for small businesses, Social matters too – providing a simple, easy-to-use See more on page 43 Our approach to our employee value R bn and low-cost leads channel. We enable 1.5 valuable social transactions whereby Naspers Naspers is investing in the next proposition, health and safety, data people meet in person, improving social committed R1.5bn and prosper through the iFood Academy; generation of South African talent privacy, and diversity and inclusion can cohesion in a more individualistic world. Contributing to communities be found on pages 13, 29, 66 and 67. in emergency PayU also undertakes a range of initiatives training drivers on first aid; providing Through Naspers Foundry we aim to aid in response designed to contribute to communities learning and support to restaurants; and invest R1.4bn in the next generation of See more on page 30 The group encourages and supports to Covid-19 across the Payments and Fintech segment. tackling hunger in Brazil. outstanding South African tech start-ups in the coming years. And Naspers Labs is different businesses to implement In Poland for example, PayU is one of the See more on co-organisers of the RogaLOVE campaign, See more on page 33 pioneering an innovative hyper-local corporate social responsibility page 7 which aims to help improve the treatment programme to tackle youth initiatives that have the biggest conditions for children with cancer. unemployment across the country. positive impact locally. Businesses on the ground around the world are best See more on page 38 See more on pages 71 and 72 placed to identify and back the corporate social responsibility iFood is targeting affordable Takealot is making it easy for initiatives that will deliver the lunches with Loop people to donate to good causes most impact. iFood has launched Loop – an innovative Takealot also has a longstanding link way to provide affordable lunches. with Beautiful Gate, an organisation Responding to the Covid-19 Customers receive reasonably priced dedicated to supporting the welfare of pandemic meals and save time; restaurants can fully under-privileged families in Cape Town. use their kitchens’ spare capacity; and Whenever someone checks out of a The Covid-19 pandemic has created PayU is building a world without couriers generate incremental income Takealot site, they have the option to unprecedented challenges and financial borders where across a full day. At the same time, order donate to Beautiful Gate. To date, uncertainties for everyone around the everybody can prosper batching significantly improves unit eMAG is encouraging educational donations totalled R4.5m. world. In responding to the evolving To build a world without financial economics for iFood. With Loop, excellence and promoting situation, we are ensuring that we borders where everyone can prosper, everybody wins. Loop is proving to be very employee wellbeing See more on page 42 safeguard our people, maintain our PayU is connecting consumers and successful. Currently in 54 cities across Across Romania, eMAG’s Let’s Go to School ability to serve our customers, and merchants across high-growth markets Brazil, the plan is to expand and scale Olympics! and We Care About programmes Media24 is investing for positive protect our businesses for the long in innovative, seamless, helpful ways Loop as quickly as possible. focus on supporting and raising the level of social impact term. As ever, the health and wellbeing that are revolutionising payments, credit education of children. eMAG also places a Media 24 undertakes a number of See more on page 33 of our people and our impact on the and other financial services for people. big emphasis on wellness and wellbeing – initiatives to support its commitment to In India for example, PayU has been for employees and communities. Employees South Africa. These include policies to communities we serve remain our pioneering credit for underbanked Making lives better are encouraged to develop and exercise encourage procurement from small priority during this difficult period. people. Through its Make Lives Better programme, both mentally and physically. And through black-owned businesses; providing iFood is committed to delivering the 140 Beats per Minute Foundation training to the Association of Independent See more on pages 7 and 8 ever-greater sustainability benefits to Publishers; supporting enterprise See more on page 36 programme, eMAG works with communities restaurants, drivers, consumers – everyone to promote sports as an essential part of development; and Via Afrika supporting Looking ahead involved in its rapidly expanding education. the establishment of the WritePublishRead As part of our sustainability plan, we food-delivery ecosystem. Initiatives include self-publishing platform. plan to better articulate the scale of improving driver safety; promoting the See more on page 40 our socio-economic impact. wellbeing of drivers; helping drivers learn See more on page 49 71 Naspers integrated annual report 2020 Group overview Performance review Sustainability review Governance Financial statements Further information

Society continued Naspers Labs Pioneering transformative learning Youth unemployment is one of South Naspers Labs Africa’s most pressing socio-economic Investing in South Naspers Labs focuses on tackling issues. Naspers Labs is tackling this youth unemployment in South Africa problem head on with its innovative Africa’s success with a hyper-local programme combination of hyper-local community We are proud of our South African roots combining community spaces with hubs and online learning and support. and are dedicated to the long-term online learning and support. growth and success of the country. Naspers Labs is pioneering a Naspers Foundry combination of online learning with an Our commitment includes our ongoing Naspers Foundry invests in talented offline coaching and facilitation model investments in operating two key South and ambitious South African tech to unlock full potential of these young African businesses: Takealot, the entrepreneurs so they can develop ‘creators’. In our fast-changing world country’s leader in ecommerce, and and grow businesses that improve where today’s most in-demand jobs Media24, the leader in media. people’s lives. didn’t exist a few years ago, this blended learning intervention has It also takes in a range of social proven to be successful. Moreover, investments, for example to boost it’s a way of learning that’s not only in small businesses. demand in South Africa, but around the world. In this way, Naspers Labs In addition, we are investing for aims to offer unemployed young South sustainable socio-economic impact Africans the opportunity to develop through two key initiatives: Naspers 21st century skills for entry-level Building a diverse team Advancing the programme Labs and Naspers Foundry. employment positions. We currently have 67 team members, During the year, we further enhanced of which 60% are graduates of the our programme introducing new Naspers Labs continues to grow and programme, 64% are female, and 97% bespoke courses focused on improved gather momentum. During 2019, we are from historically disadvantaged digital competency, introduction to piloted the programme in partnership backgrounds. In the fourth quarter of coding, creativity and collaboration, with RLabs. In 2020, we extended the the financial year, we recruited 35 new entrepreneurial thinking, spreading piloting, established Naspers Labs team members, primarily to staff the kindness (volunteering and community Two key initiatives for a bright South African future NPC, a new company in the group, two new Labs. participation) and socio-emotional and enhanced the non-profit learning. We also introduced a new company’s programme, culture, Being hyper local five-day work-readiness course that systems and processes. Just as we focus on the Labs being addresses practical themes from a part of the local communities and how to build relationships with More students; more Labs drawing local young people in, we co-workers, to interview techniques, To date, 2 070 young South Africans also strive to hire locally and support to employee rights, to management Developing the next generation of are either in or have been through the local businesses. of personal finances. South African talent Naspers Labs programme, including Naspers Labs is our long-term 1 200 this year. 1 520 have graduated, Investing in training our team investment strategy in human capital including 650 this year. Moreover, 62% Throughout the year, we undertook development. Our flagship social impact have become economically active extensive employee training of 350 project blends physical space and Developing the next generation within three months of graduating. to 500 hours per person, depending a bespoke online platform that strikes at of South African businesses on their role. This includes training for the heart of communities most affected Our start-up initiative focuses on helping In 2019, we opened two Labs, including all Labs team members on ethics by unemployment and poverty. talented and ambitious South African a large SuperLab, in Cape Town. In and professional conduct, as well tech entrepreneurs develop and grow March 2020, we opened two new as our HR policies; security training, • An innovative project with a mission to businesses that improve people’s lives. Labs, the first Johannesburg Lab, in first-aid training, and resilience be a driving force behind increasing Wynberg, serving the Alexandra and psychological safety training; access to economic opportunity. community, and a Lab in Cape Town, a full onboarding and orientation • Ambition to help millions of young South in Khayalitsha. programme, including a two-week Africans living in low-income peri-urban culture infusion; and revised areas of South Africa into meaningful programme training. We have also opportunities. delivered technical training for specific posts such as Lab Community Activators, Lab Programme Managers and Lab Parental Figures. 72 Naspers integrated annual report 2020 Group overview Performance review Sustainability review Governance Financial statements Further information

We are therefore looking to back South Society continued Naspers Foundry African entrepreneurs with unique Naspers Foundry aims to: Why Naspers Foundry insights into their local communities. Naspers Foundry brings several At Naspers we believe that when we • encourage the Applying artificial intelligence Looking ahead distinctive benefits for South Africa’s invest in an entrepreneur, we are able South African We have developed an AI Naspers Labs will continue to pursue tech start-ups: to bring much more to the table than start-up ecosystem recommendation algorithm – which its ambitious vision and mission – funding. Through the Naspers group • support tech start-ups Ideation Product takes into account everything we know pioneering ways to solve youth • The reassurance of the Naspers network, international expertise will be that help improve about an individual’s learning unemployment in South Africa. To this name – we are known and trusted on hand to help start-ups accelerate people’s lives potential, socio-economic context, end, next year we will be looking to in the tech start-up community. their growth. The aim is to provide • build the tech character traits, and soft skills to help develop a model which will enable the • The founder-friendly Naspers long-term help and support to businesses of Life cycle us place them into 19 entry-level Naspers Labs approach to be taken approach to investing – we trust encourage and nurture the future stars the future job-learning pipelines. The jobs range on and implemented more widely. founders to run and grow their own of the South African tech ecosystem. • stimulate local from software developers to There is a great deal still to be done businesses. economics, and administrative assistants to micro- to tackle youth unemployment, • Our long-term view and commitment We are focusing on creating • create jobs and entrepreneurs. Learners (‘creators’) and we are determined to do as much – we back entrepreneurs to grow and businesses that have a positive impact opportunities for Expansion Revenues follow a curated curriculum of courses as we can to help and lead in giving succeed for years to come. on the local economy. We aim to bring South Africa provided by Udemy, a Naspers young people the best possible • Our global network – start-ups can the scale and expertise of Naspers to Ventures-backed edtech investment, education and opportunities to make the most of the capabilities and bear on the businesses we back, for each of the pipelines. improve their lives and the contacts we have around the world. helping them grow and expand sustainability of their communities. beyond their local market, across Working with group partners Backing talented and ambitious Africa and beyond. Apart from Udemy, we also work South African tech entrepreneurs Throughout the year, we also provided Smart tree crop management closely with other group partners, Naspers Foundry will invest R1.4bn to To date, Naspers Foundry has a team of digital marketing specialists Aerobotics provides artificial particularly Takealot. South Africa’s help talented and ambitious South invested into two businesses: to help SweepSouth increase its intelligence-driven, drone-enabled leading ecommerce business has African tech entrepreneurs develop SweepSouth and Aerobotics. conversion rates, plus advice on intelligence for tree crop management. hired Labs graduates into its call and grow their start-up businesses. managing cash flow and other areas. Having made significant progress in centre. It has also donated R600 000 Helping SweepSouth go far the South African market, Aerobotics is worth of phones, computers, Naspers Foundry will strengthen and In June 2019, Naspers Foundry made Due to lockdown restrictions, encourage the South African tech rapidly expanding both in South Africa headphones and other popular items, its first investment, putting R30m into SweepSouth was unable to operate as well as in the United States and which students can earn through a ecosystem by investing in notable SweepSouth, Africa’s first online home its core cleaning service business South African tech start-ups. Naspers Europe. Aerobotics was founded by digital currency system in return for cleaning services marketplace, which from 27 March 2020 and resumed two South African engineers James participating in the programme and Foundry fully aligns with our groupwide connects clients to vetted domestic operations on 1 June 2020. This had approach to backing and growing Paterson and Benji Meltzer, who met volunteering in the community. cleaners. SweepSouth was founded a negative impact on financial at the University of Cape Town, and great entrepreneurs and businesses by Aisha Pandor, who holds a PhD in performance. around the world. after their postgraduate studies at Human Genetics and her husband, Massachusetts Institute of Technology computer scientist Alen Ribec. This is in line with our groupwide in aeronautical engineering and founder-friendly culture of working in Imperial College London in artificial With over 7 000 cleaners, and close partnership with the companies intelligence respectively, returned to Naspers Labs thousands of satisfied customers being we invest in – being practically helpful South Africa and established served monthly, SweepSouth’s mission to entrepreneurs without being Aerobotics. is to create happy homes by providing overbearing. It’s the same in Naspers Traditional jobs dignified, flexible work at decent pay Foundry, too. We are careful to choose Entry-level jobs pipeline to its network of cleaners – its start-ups with ambitious founders who SweepStars. All the SweepStars, can really build their businesses, and predominantly single mothers with we help them get on and do that – dependants, are interviewed by backing them all the way. Graduates have Innovation and enterprise SweepSouth before they start using a defined path into Growing youth-owned small the platform. Towards the end of this financial year, the economy and microenterprises Naspers Foundry announced that it During the year, we provided practical had agreed to invest R100m into help, including introductions and local Aerobotics, subject to regulatory know-how, to help SweepSouth approvals. expand into Kenya. Looking ahead, Information and SweepSouth aims to go further – communication technology launching similar services in Botswana, ICT-related industries R130m Nigeria and Ghana. To date, Naspers Foundry has invested more than R130m into two businesses: SweepSouth and Aerobotics