design rationale Designed to complement DiGi’s Annual Report 2010, this report adopts a flow of natural elements and activities, to display our commitment and aspiration to operate a truly sustainable business. what’s inside 1 about DiGi

2 CEO’s message 15 on the right track

3 cr@DiGi 16 policies, codes and procedures

4 responsible and safe business practices 17 performance data 2010

7 empowerment through connectivity 21 global reporting initiative

11 addressing climate change

14 moving forward

about DiGi’s ”Merdeka Day” Advertisement digi DiGi continues to be a game-changer for the Malaysian telecommunications industry. It has a solid history of product and service innovation, and is a leader in driving progressive and responsible business practices in the provision of mobile voice, internet and broadband services. DiGi.Com Berhad is listed on the Main Market of Bursa Malaysia Securities Berhad, and is part of global telecommunications provider Telenor Group.

At a glance • Providing mobile services since 1995 • Providing mobile broadband services since 2009 • Revenue market share of 26%* • Revenue of RM5.4b* • 49% owned by Telenor, listed on Bursa Malaysia • Market capitalisation RM19.1bn or US$6.3bn* • Around 2300 employees* • >95% voice coverage nationwide, 50% broadband coverage* • >50% 3G HSPA launched in the Klang Valley, Penang, Ipoh, KK and Kuching* • Over 8.8 million mobile subscribers, over 300,000 broadband subscribers*

* by end 2010 2

| CEO’s As a leader of telecommunications, DiGi plays a major role in building the country’s message mobile communications infrastructure which helps pave the way for socio-economic development

DIGI.COM BERHAD 2010 eing a proponent of the nation’s growth agenda, it is critical that we set benchmarks and integrate best practices in Corporate Responsibility into every aspect of our business. B Transparency and ethical business practices are reinforced We have prioritised our company-wide initiatives into three broad with the OSHAS 18001 certification we obtained this year; areas, namely ensuring Responsible and Safe Business Practices; and implementation of the mandatory Responsible Business Empowering Communities Through Mobile and Broadband Conduct Agreement which is supported by our Health, Safety, Connectivity and Addressing Climate Change. Security and Environment governance and assurance process In our business, we are guided by a clear principle of good for all business partners. governance. Over the years, we have put in place systematic While we continue to demonstrate strong business growth, we processes and structures to ensure fair and transparent recognise the need to strengthen our human resources. As such, engagements with key stakeholders in our marketplace and we have put in place plans that emphasise people and leadership workplace. I am proud that we have been recognised for our development, moving towards a performance-driven culture. efforts by the Minority Shareholders Watchdog Group with a On building customer rapport, we have kept our ears on the Distinction Award in the recent Malaysian Corporate Governance ground and improved our quality of service to better deliver on Index, and by the Ministry of Domestic Trade, Cooperatives and customer needs. This resulted in a marked improvement in our Consumerism with the Ethical Business Excellence Award. Excellent Customer Experience index from 44.5 in Q1 to 55.7 by the end of 2010. For our communities, we focused on making positive changes to improve their livelihood. During the year, we grew our Community Broadband Centers (CBCs) to 13 nationwide and continuously looked for ways to enhance their relevance and sustainability. Our recent Challenge for Change competition was an example of how we engaged youths from local universities to unearth innovative Social Venture ideas to benefit communities around our CBCs. The second category of the competition saw our Malaysian entry emerge top five in the Global CleanTech Open in the United States. Over the years, we made significant progress in addressing the climate change agenda. We are on track to reduce our carbon

footprint by 50% (85,000 tonnes of CO2) in 2012 due to our continuous investment in energy efficient initiatives across our telecommunications network. We also incorporated eco-friendly considerations across our operations and are proud to be certified ISO14001 for our Environmental Management System. Further, our Technical Operation Centre (TOC) was provisionally awarded a Gold Certification in Design Assessment by the Malaysian Green Building Index - a first of its kind to be recognised in Malaysia. All these initiatives are encapsulated by one common goal of operating a sustainable business in years to come. In 2010, we ranked top in the Asian Sustainability Ratings in Malaysia and amongst telecommunications companies across Asia. In tandem with growing our business and equipping more Malaysians with the fundamental need for connectivity, we stay committed to raising the bar and setting industry standards on responsible corporate behaviour.

Henrik Clausen Chief Executive Officer CR @ DIGI 3 | DIGI.COM BERHAD 2010

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o p s e R Customers Government and Regulators Engagements with relevant ministries and participation in the Government (NKEA) ETP program Engagement of focus groups, surveys, Engagement of focus groups, interviews, social networks and questionnaires, quarterly community gatherings to obtain feedback student ambassadors and customers from We are committed to minimising our environmental impact by impact by committed to minimising our environmental are We our carbon emissions as well as to reduce efforts strengthening work with our customers, partners and community to come up with climate-friendly solutions. Addressing Climate Change Addressing Climate Change environmental needs but continue to support philanthropy in in needs but continue to support philanthropy environmental appropriate. situations where DiGi

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Corporate of UNDP Global Memberships GSMA & MTSFB Signatory member of ICRM, EUMCCI, Compact, member Communities & NGOs and corporate presentations and corporate presentations Local and overseas Non-Deal Partnerships with NGOs including Investors and Stock Analysts PACOS, Ecoknights, EPSM and WWF PACOS, DiGi Roadshows, Management Access Day Regular media interviews, media events, formal and Regular media interviews, media events, formal informal meetings and media familiarisation trips/visits Engaging Stakeholders Engaging Stakeholders We operate in a dynamic regulatory and business environment and constantly engage our stakeholders to get their as they arise. key issues address relevant, and, where feedback, understand their interests

ur priorities are consistent with strategy, the taking Telenor Group into CR account the as follows: natural environment, stakeholders and the interests of our key

Empowerment Through Connectivity Empowerment Through Connectivity traditional beyond going by boundaries the pushing are We value in our engagements with shared to create philanthropy, competency as a mobile use our core We the community. social, economic and to address provider and broadband Responsible And Safe Business Practices Safe Business Practices Responsible And company that promotes to be a responsible endeavour We empower We initiatives. our through practices business safe our employees to act responsibly and ethically with all our governance our comprehensive structure. stakeholders, through key Our philosophy for Corporate Responsibility is is Responsibility for Corporate Our philosophy and strengths core competencies to use our changes in society and our to enable positive business environment CR@ O Footnote: Programme) ETP (Economic Transformation NKEA (National Key Economic Area) (Partners of Community Organisation) PACOS EPSM (Environmental Protection Society of Malaysia) Wide Fund For Nature) WWF (World ICRM (ICR Malaysia) Standards Forum Bhd) MTSFB (Malaysian Technical GSMA (GSM Association) EUMCCI (EU-Malaysia Chamber of Commerce and Industry) 4

| responsible and safe business practices DIGI.COM BERHAD 2010 RESPONSIBLE AND SAFE BUSINESS PRACTICES

DiGi’s ”Malaysia Day” Advertisement RESPONSIBLE AND SAFE BUSINESS PRACTICES 5 | DIGI.COM BERHAD 2010 DiGi was awarded the Distinction Award in the Malaysian Corporate Governance Index 2010 by the Minority Shareholders Watchdog Minority Shareholders Watchdog Group AwardGroup Ethical Business the and Excellence Award in the Large Enterprise category by the Ministry of Domestic Trade, Cooperatives and of Domestic Trade, Consumerism for selected vendors to ensure compliance to our SCP and to identify Supply Long Chain Term risks. By the end of next year, we plan to extend the ABC to all parties that have a contractual obligation with us. We continue to have a strong emphasis on leadership emphasis on leadership strong continue to have a We development. Therefore, we provide our skills managers and competencies to drive with excellent performance across the their own development their teams to meet business as well as targets. ace l p k r Wo planning, and our Internal Value Creation (IVC) survey. development goals, capability assessments, succession development goals, capability assessments, consists of various key components such as business goals, business as such components key various of consists been streamlined into a single DiGi Development Process that Process Development DiGi single a into streamlined been in the coming year. Our various development processes have have processes development various Our year. coming the in the address areas for improvement and these will be implemented for improvement areas address current current skills and leadership levels. Plans are now in place to DiGi also undertook a strategic capability assessment of our competitive and commensurate rewards for all our employees. for all our employees. rewards competitive and commensurate on personal and professional development, including ensuring development, including ensuring on personal and professional human resource processes and our business goals. We focus focus goals. We and our business processes human resource have taken solid steps to forge a tighter alignment between our ensure we continue to attract and retain the best talents, we the best talents, we and retain we continue to attract ensure DiGi’s Supplier Code of DiGi’s Principles (SCP) was introduced in 2009. In 2010, this code has been embedded into an Responsible Business Agreement Conduct (ABC) for which is mandatory for all DiGi suppliers. We also have an annual Self Assessment process Health, Safety, Security and Environment At DiGi, we are governed by our Codes of Conduct that ensure we behave ethically and governed we behave ethically and Conduct that ensure At DiGi, we are by our Codes of in our engagements with all our stakeholders. responsibly new policies as well as our internal governance through strengthened processes We a more structured awareness programme for all employees and Board of Directors. New policies and procedures include a new Gifts and Business Courtesies Policy to guide employees on receiving and giving gifts and an Information Management Policy to manage procedures. compliance risks internal our related to to subject now Information are and codes new Document These Management Storage. and Raising the Bar on Corporate Governance and Business Ethics Raising the Bar on Corporate Governance Development Committed to People Our people are vital to DiGi’s sustained business growth. To We continue to push the envelope for envelope for to push the We continue within practices and safe business responsible with our business as well as our workplace partners In RESPONSIBLE AND SAFE BUSINESS PRACTICES DIGI.COM BERHAD 2010 | 6 engaging mannertoourcustomers our productsandservicesinaresponsible,yet Substantial effortistakentoensurethatwedeliver In Experience (ECE)indeximproved from 44.5inQ1to55.7bytheendofyear. Customer Excellent our result, a As convenience. their at us with interact to them for and customers, help to Twitter and YouTube,Facebook as such points touch customer service,billing,accessibilityandconvenience.Further, weaddedmore These include a structured process to review and address recurrent issues including A concerted effort was made to act on customer feedback via our existing channels. Excellent CustomerExperience overall DiGiresult aggregated toachievethe customers. Thescoresarethen based onimportanceratedby point haveadifferentweightage the questionsforeachtouch touch points.Touch pointsand is thetop-scoreacrossvarious scale from-100to100where asked toratetheirexperienceona obtain feedback.Customersare customers onaquarterlybasisto company whichcallsover1,000DiGi an independentMarketResearch The ECEindexisdevelopedby the We established a systematic approach to address internal HSSE aspects. DiGi aspects. HSSE internal address to approach systematic a established We successfully obtained OHSAS 18001 and ISO 14001 certifications for our for certifications 14001 ISO and 18001 OHSAS obtained successfully Central Region operations and we aim to extend this certification nationwide certification this extend to aim we and operations Region Central by next year. HSSE performance indicators are reported to DiGi’s Board of DiGi’sBoard to reported are indicators performance year.HSSE next by Directors onaregular basis. M ar k etp l ace Response Team toinvestigateandtakecorrective measures where relevant. to monitor concerns to and monitor views concerns relating to EMF from towers and alert EMFour internal EMF from telecommunications towers. As part of our internal process, we continue we process, internal our of part As towers. telecommunications from EMF experts from the Ministry of Health who clarified the facts versus myths relating to relating myths versus facts the clarified who Health of Ministry the from experts DiGi also participated in the industry driven EMF media education forum that included o ie ii mlye an employees DiGi give To appreciation ofourcustomer standards, tominimisetheriskssurrounding communities. related issues,we initiated Te ie Cnat Centre’ Contact @ Nite ‘The network operates within approved limits, normally within 1% of the international international the of 1% within normally limits, approved within operates network rgam wee ls t 600 to close where programme employees listenedinto‘live’ EF eisos I ti rgr, ii bds y euain t esr ta our that ensure to regulations by abides DiGi regard, this In emissions. (EMF) calls alongsideourcustomer We are cognizant of the concerns surrounding the issue of electromagnetic field electromagnetic of issue the surrounding concerns the of cognizant are We service consultants. As DiGicustomersourselves, Addressing theRisksofElectromagneticFields employees are nowable to help our internal Spam Fighting em y owrig spam forwarding by Team messages to an internal short messages toaninternal oe ealn te Team the enabling code, to identify and filter mobile filter and identify to numbers from whichthe spam messageoriginates. hs a, e r al to able are we way, This reduce spammessages received byourcustomers. practices acrossitsoperations integrate HealthandSafetybest Safety &Healthforitseffortsto Malaysian SocietyforOccupational awarded the Silver Award bytheawarded theSilverAward DiGi wasthefirsttelcotobe 7

| EMPOWERMENT THROUGH CONNECTIVITY empowerment DIGI.COM BERHAD 2010 through connectivity

DiGi’s ”Hari Raya” SMS Charity Drive Advertisement EMPOWERMENT THROUGH CONNECTIVITY DIGI.COM BERHAD 2010 | 8 e atee NV o a elt tlvso porme to programme 10-episode the television Level, Next The – DiGi Called businesses. viable reality a on encourage Malaysians to use ICT tools to develop their NTV7 ideas into partnered We Taking Entrepreneursto ‘The with Syariah-compliant Takaful customers Personal Accident plans via provideSMS. to Berhad Takaful Etiqa with partnered We Takaful Insurance of MalaysiancustomersinlinewiththeHalalMalaysiaconcept. halal provides that Application information in a timely and relevant manner for a large segment iPhone Halal the introduce to We collaborated with the Halal Industry Development Corporation Halal iPhoneApplication internet technologies empower variouscommunitieswithmobileand We embarkedonsmartpartnershipsto E Broadband-Netbook Programme. 1Malaysia the of part as Sabah in families income low from students to netbooks 500 we worked with the Malaysian Communications and Multimedia Commission to give out addition, In CBCs. surroundingour communities the arerelevantto that services online basic broadband connectivity, DiGialsoprovides entrepreneurial trainingandother provides underserved communities with access to broadband services. Over and above which programme (USP) Provision Service Universal the under CBCs 13 launched We Community BroadbandCentres(CBC) technologies tobringapositiveimpactonsociety leveraging onourcorecompetenciesinmobileandinternet On theCommunityDevelopmentfront,wearecommittedto In P ffecti art the n Co erships n g mm C ha un

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and improve theirlivelihoods. underprivileged groups by offering training or activities to enhance assists also organisation The technology. communications and income familiesandsinglemothersthrough theuseofinformation promotes eHomemakers members. teleworking, Small Office and Home Office businesses run by its low mass with eHomemaker’scommunicating in efficiency and enterprise capacity greater towards social solution messaging supporting are We Building CapacitywitheHomemakers the nextlevel. to idea their take can anyone partners, and tools right the with that proved programme The SMS. via favourite their voting by winner the determining in part a played also audience The skills. presentation and marketing relations, public branding, as such areas in skills their test to challenges weekly faced Contestants website a is idea dedicated topromoting running. winning Anwar’s Haris Suren RM100,000. and 12months’ofenterprisesupportfrom DiGiworthover RM50,000 of prize cash a with winner the awarded programme EMPOWERMENT THROUGH CONNECTIVITY 9 | DIGI.COM BERHAD 2010 t n gageme En d n During festive periods, many of our employees voluntarily redirect hampers and gifts received to charity homes that we a support on a regular basis

re ive Tour u L s o DiGi DiGi LIVE is a nationwide talent competition that aims to provide 13 to 17-year old students with a a get teens the LIVE, DiGi Under self-expression. for constructive environment and conducive about icons favourite their of some from first-hand learn to chance what it takes to bring their passion for music, sports and arts to heights. greater p Ex gh ou hr and Kiwanis Club of USJ. T KLANG), Cleft Association Lip and Malaysia Palate (CLAPAM) Yatim/Miskin Yatim/Miskin Klang (PEYAKIN Pertubuhan Kebajikan Anak-Anak

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addressing | ADDRESSING CLIMATE CHANGE climate DIGI.COM BERHAD 2010 change

DiGi’s ”Christmas” Re-use, Recycle Advertisement ADDRESSING CLIMATE CHANGE DIGI.COM BERHAD 2010 | 12 • • • • • Landscaping • Solar • Environmental Features Technology OperationsCentre (TOC) D • Eco-friendly • No • Non • Green • • Power • Har • W • 3 • eep glass Low (VOC) Rain Low T5 Corridor Solar cooling in modularpodswithdedicated treatment construction timber usageduringconcrete formwork systemtoreduce Depletion Potential inert ‘Green’ System floor linkedtoBuildingMonitoring landscaping andgreenwallirrigation bio-swale tank fixtures walls -Greenwall

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O Malaysia, toinstill amore sustainablemindset amongstMalaysianyouths. oprt prnr sc a Eiso, N Rsac, n te nry omsin of Commission Energy the and Research, TNB Ericsson, as such with partners together organised corporate competition a (“C4C”), Change for Challenge Green Deep the h “ep re” hlspy s hrd ih h cmuiy hog eet sc as such events through community the with shared is philosophy Green” “Deep The Deep GreenChallengefor Change 2 Env communities andcustomers through ourengagementwith inspire climate-friendlysolutions Emissions Our climateambitionseeksto closer to our ambition of reducing our emissions Cl R Certification (DesignAssessment). Gold Provisional Index Building Green the The TOC is the first Data Centre to receive which will be fully operational by 2011. which willbefullyoperationalby2011. DiGi Technology Operations Centre (TOC) (TOC) TechnologyCentre DiGi Operations We havecompletedtheconstruction ofour (T Technology solar-powered sites. to enhancethebusinesscaseforthese Association whereby the findings helped findings the whereby Association ed y 0 (500 ons f CO of tonnes (85,000 50% by rsl o a esblt suy ih GSM with study feasibility a of result wasa latter The sites. transmission base and severalnewhybridsolar-powered u mbl cmuiain network communications mobile our substantial network across includemodernisation plans Our efforts. reduction our O total CO total Our network contributes about 80% of our In anand u CO our maintained imate efficiencies tomeetourambition. initiatives in 2011 that will give us substantial of theprevious year, wewilldeploynew C) ir O u ur ce on 2 N emissions and is a key focus in focus key a is and emissions etwork S I me O mpact hared perations Centre n 2 emissionslevelasthat t

2 . hl we While ). tackles climatechange international frameworkthat develop acomprehensive to increasetheirefforts as iturgesgovernments Copenhagen Communiqué, created bylastyear’s significant momentum aims tobuildonthe Mexico. Thiscommuniqué Conference (COP16), Nations ClimateChange Change attheUnited Communiqué onClimate signed theCancun Jon FredrikBaksaas President andCEO The Telenor Group’s ADDRESSING CLIMATE CHANGE 13 | DIGI.COM BERHAD 2010 Climate Conversations on climate issues through awareness to create continue We external and internal engagements. We sponsored the Eco-Film Festival 2010 to reach out to students in the University Malaya continued to cultivate climate campus and the general public. We engagements such as amongst employees through awareness and initiatives Green Deep on competitions and screenings movie climate change issues. current stimulate to continue we initiatives, our engagement part of As this For media. social via the climate issues on discussions an into upgraded was webpage Green Deep our purpose, page that empowers our users to share interactive aggregator we news, issues, solutions and events. Further, environmental organised a forum for bloggers where experts from Eco-Knights key shared Malaysia of Society Protection Environmental the and and issues. climate trends As a practical application of As a practical application of energy solutions for renewable underserved communities, we partnered partnered PACOS of (Partners Community Organisations) to build a micro-hydroelectric electricity system to provide to over 35 households in Lumpagas, Pensiangan, Sabah. Pensiangan, Lumpagas, eco-friendly and viable business eco-friendly and viable business ideas. We received 47 entries. required participants to create to create participants required The winner, Dr Chew Heng Hai, was open to all Malaysians and CleanTech Global Ideas Challenge CleanTech The second category, the represented represented Malaysia at the Global levels for nearby communities. solution that can enhance income solution that can enhance income their My One Village integrated web Malaysia took home RM10,000 with CleanTech Open CleanTech (CTO) in San Jose, United States. The Global CTO is a global green business competition that has been running since 2006, looking at clean and innovative ideas from all over the world C4C Phase 2 Participants developed their best green Education Higher of technology Ministry the of support and the with ideas venture social and Water. Clean Technology and the Ministry of Energy, For the first category, sustainable developed students tertiary where Challenge, 13 universitiesVenture took part inbusiness Social the ideas for DiGi´s CBCs. Students from Universiti Sains In Phase 1, students from 9 universities developed applications The communities. underserved for solutions energy renewable of announced were competition the of installation first the of winners in the presence of the Crown Prince and during their visit to Malaysia. Princess of Norway C4C Phase 1 His entry, the EZ His Flush entry, solution was the first medical submission by the global competition and it emerged among the received top five. Theworld’s solutionreduces non-biodegradable clinical a cash Chew received Dr. safety. while enhancing patient waste prize of RM10,000 and access to start-up services. MOVING FORWARD DIGI.COM BERHAD 2010 | 14 P the Act. manage withregards toourcustomersiscompliantwith process ofensuringthatthe datawecollect,process and the in currently are we 2010, in PDPA’s introduction the rights are protected inallourinteractionswiththem.With We have always worked towards making sure our customer’s Personal DataProtectionAct(PDPA) line managerstoensure functional compliance. Greater emphasiswillbemade onself-regulation andequipping and accountability inrelation to ethical standards ofbehaviour. We willstrengthen measures toensure greater consistency Compliance drive excellentperformanceandleadership. We willaccelerateourpeople developmentplanstocontinually In theWorkplace R expectations andinterests engage ourkeystakeholderstobettermanagetheir business agenda.Wewillcontinuetoactively Corporate Responsibilityinitiativeswithour by ensuringacloseralignmentbetweenour across ourvaluechain.Thiswillbeachieved integrating responsiblebestpractices Looking ahead,weremainfocusedon ractices esp on sib : l e &S afe Bu si n ess data traffic inournetwork. including measuringourenergyconsumptionagainstvolume ofvoiceand years, we will redefine our operational targets in relation to energy efficiency, energy to in relation targets operational redefine our will we years, that will enable us to achieve substantial energy efficiencies. In the coming the In efficiencies. energy substantial achieve to us enable will that Our networks will be upgraded with modern and energy efficient equipment In theEnvironment

A CBC communities. relevant onlineservicesand othercapacitybuildinginitiativesforour to benefit underserved communities. At the same time, we will provide ddressi C4C Phase 3 will be on developing mobile and internet technologies internet and mobile developing on be will 3 Phase C4C and internet to bring positive impact to the community. The theme for up withinnovativesolutionsthatleverageonthepowerofmobile We will continue to engage youth, employees and partners to come In theCommunity Conn E DiGi andwillstartwithSMEsthathavedealerships. Conduct to all parties that have a contractual obligation with mp We will be extending our Agreement for Responsible Business In theMarketplace moving and OHSAS18001byendof2011. Our goal is to achieve nationwide certification for ISO14001 HSSE o ecti n werme forward g Cl v it imate y n t T C hr ha ou n ge gh

On the right track / awards 15 | DIGI.COM BERHAD 2010

MA) 2010

No. 1 Company in Malaysia No. 1 Company 1. Asian Sustainability Ranking 2010 Ranking 1. Asian Sustainability No. 1 Telco in Asia in No. 1 Telco • No. 11 Overall in Asia • • by Asian Sustainability Rating (ASR™) by Asian Sustainability

Silver Recognition Award 2. MSOSH Occupational Safety & Health 2010 2. MSOSH Occupational • by Malaysian Society of Occupational Safety & Health by Malaysian Society

3. ACCA Malaysia Sustainability Reporting Sustainability Reporting 3. ACCA Malaysia Best First Time Reporter Awards 2010 Awards

• by the Association of Certified Chartered Accountants by the Association of Certified Chartered

Outstanding Domain Catalyst Partner 4. GEW MSC 2010 Awards • by Warisan Global and MSC Malaysia by Warisan

Distinction Award Distinction Award 5. Malaysia Corporate Governance Index 2010 • by Minority Shareholder Watchdog Group (MSWG) by Minority Shareholder Watchdog

Best Practice Award in Non-Listed Company Category Best Practice Award 6. National Award for Management Accounting (NAf 6. National Award • by the Chartered Institute of Management Accountants (CIMA) Accountants (CIMA) by the Chartered Institute of Management Malaysia Division and the Malaysian Institute of Accountants (MIA) Malaysia Division and the Malaysian Institute

Highest Recognition in the Large Enterprise Category Category Highest Recognition in the Large Enterprise DiGi’s 7. Ethical Business Excellence Award 2010/2011 7. Ethical Business Excellence Award • By Ministry of Domestic Trade, Cooperatives and Consumerism Cooperatives By Ministry of Domestic Trade,

Deepavali” ”

SMS Donation Advertisement

right track

“DiGi Telecommunications led not just our Malaysian universe but the led not just “DiGi Telecommunications in the social category Its reporting strength shows entire telecoms sector. it specifically in consumer engagement where a particular strength focused on underserved communities.” Rating (ASR™) Report Asian Sustainability andgreat way for villagers to use the internet “The CBCs are a theat programmes homestay promote to access broadband products online. villages as well as market their agricultural from residents Teriang, Although the centre is in Kampung we want them to benefitsurrounding villages are welcome, as from the centre too.” Minister Ahmad, Deputy Defence Datuk Dr Abdul Latiff at the launch of and Mersing Member of Parliament, Mersing, Johor CBC in Kampung Teriang, DiGi’s Change for Challenge from entries quality seen “We’ve talententrepreneurial outstanding have we programme, good to unearth that talent, to empower in Malaysia. It’s With and the right support them regionally and globally. all the way.” partners, we’d want to see them go Nazrin Hassan, CEO of Cradle Investment Judge for Challenge for Change Programme, 2010 a lot have learned so much and grown “We especially inthroughout Challenge for Change areas of project management, developing our problem solving skills and changing our mindset about rural communities.” Student and team leader Yee, Wei Yap University Kebangsaan Googolplex, from Malaysia for C4C 2010 Competition “D’House (DiGi Headquarters) is an incredible example of what companies can into practices their green to incorporate do their business operations.” Nithi Nesadurai, President, Society of Protection Environmental Malaysia What our Stakeholders Say.. What our Stakeholders onthe Policies, Codes and Procedures DIGI.COM BERHAD 2010 | 16 • • • • • • • • • • • • • Policies within theintranet: Available oninternalshareddocuments • • • Available [email protected] • •

Rewards Policy Resourcing Policy Performance ManagementPolicy People Policy Policy Internship T Internal Information ManagementPolicy Gift andBusinessCourtesiesPolicy Donations Policy Communications Policy Anti-Corruption Policy – includesSuppliersCodeofPrinciples Agreement ofResponsible BusinessConduct HSSE Policy Employee CodeofConduct DiGi Broadband FairUsagePolicy Tax Policy Sponsorship Policy Site AcquisitionandLongTerm RetentionPolicy policies, ransfer Policy

codes procedures

and • • • • • • • • • • • • Procedures

Tax Pr Procur Personal DataProtection Pr Managing IntellectualProperty Pr Legal RiskManagementProcedur Legal HoldProcedur Information HandlingProcedur Functional DescriptionProcedur DiGi DevelopmentProcess Crisis ManagementProcedur Anti-Corruption Procedur Accounting andFinancialReportingProcedur Positive working Codes ofConductare based The 16foundingprinciplesuponwhichDiGi’s human worth Recognising environment employment opportunity Health & safety Equal ocedure ement SOPP Loyalty and impartiality competing workplace standards Drug-free Ethics & Labour fairly e e ocedure e e Anti-Corruption Disclosure of es Con icts of information Corporate & bribery interests ocedure assets e Condentiality e entertainment & business courtesies principles & privacy interests Supplier conduct Political of data Gifts, Performance Data 2010 17 | DIGI.COM BERHAD 2010 5 8 0 20 17 15 14 105 3562 1080 3906 1218 2121 Female Male Female Male 0.40% Hours 11,887 Figures Quantity 33.3% 44.6% 9 2011 TOTAL: TOTAL: Year 2010 Year Year 2010 Year 66.7% 55.4% 44.1% 44.4% 9 2211 TOTAL: TOTAL: Year 2009 Year Year 2009 Year 55.9% 55.6% Gender Diversity No No of cases in 1 million work hoursNo of cases in 1 million work hoursPercentage 0.56 0.42 Units Malay Chinese Indian Others Malay Chinese Indian Others 3) Data tracked from 2009 to 2010 from 3) Data tracked 2) New data/initiatives being reported being 2) New data/initiatives 1) Material Data for disclosure 1) Material Data reported below consist of consist of below Data reported ractices 47.3% 11.1% High Risk suppliers audited by Procurement & & High Risk suppliers audited by Procurement Consultant HSSE Assurance and HSE Committee Inspected/Audited suppliers by DiGi Active suppliers answering Self Assessment Questionnaire HSE Committee - Management representatives - Employee representatives HSSE Committee Meetings 22.2% P 22.2% 9 2.7% 2011 TOTAL: 83 TOTAL: Year 2010 Year 667 234 ess 14.7% Year 2010 Year n 35.3% 44.4% Quantity

si 45.5% Bu 33.3%

11.1% 2010 99 2211 4.8% afe TOTAL: TOTAL: TOTAL: Year 2009 Year 15.2% Year 2009 Year 22.5% S d 33.1% 34.5%

n

Management Staff a Employees and in-house Employees and in-house contractor in HSSE training Suppliers in HSSE training Work Related Fatalities Work HSSE Awareness and Training Employees and in-house contractor in HSSE program awareness Training and Seminar Conference HSSE Data as of 31 December 2010 (TRI) Injury Frequency Recordable Total Functional Skills Functional Skills Management and Leadership Soft Skills Technical Others Total Lost Time Injury (LTI) Sickness Absence Frequency

Racial Diversity e l sib on E

L P

O esp HSSE PE R performance data performance Performance Data 2010 DIGI.COM BERHAD 2010 | 18 1.2 Employee 1.1 1.3 1.6 1.5 1.4 1.7 ntaie betvs2009 Objectives Initiatives (HSE) Environment Health, Safety, Conduct (CoC) Code of Conduct (ABC) Business Responsible Agreement for Opportunities Diversity & Employment Development Career and Laws Policies and Compliance to Service (ECE) Customer Excellent and OHSAS18001) System (ISO14001 of HSEManagement and implementation Achieve certification abide bythecode and acceptanceto acknowledgement All Employeessign ABC agreement All Supplierstosign opportunity employer To beanequal requirement meet capability staff aspirations plan where career development Provide &sponsor to policiesandlaw Ensuring compliance • •

Satisfaction Index level ofCustomer Maintain ahigh Customer Service and solutionsin understand issues Employees to RESPONSIBLE ANDSAFEBUSINESSPRACTICES

Programme Service Immersion and Customer Workshops Discovery Customer Conduct 100% participation employees signed byall HSSE Policy 100% participation board ofdirectors employees and Signed byall Assurance SOPP Chain Business (SCP) andSupply of Principles of SupplierCode All suppliersaware • D’Plan 54% withactive appraisal dialogue completed 1,715 employees in mid2009, Launched D'Plan policies internal Relevant lawand Status quo •

Interns –47 Interns PWD –10 As ofDecember2010 • • • • • • • • • HSE managementsystemimplemented • • Adopt theCodeCampaign CoC wasupdatedin2010 All newlyregistered suppliersmustsignABC SCP includedinABC supervisors 65% withactiveD’Planperiodicdiscussions career aspirations All employeestohavea3-yeardevelopmentplanachieve regulations and laws Malaysian to violations or non-compliance of cases No • • • • Non-critical suppliers Critical suppliers Signed ABC

customers andcorrective actions ECE indexupfrom 44.5Q12010to55.7inQ4 ECE War Roomtotackle r PricewaterhouseCoopers onbehalfofTelenor Gr 100% employeevaccinationforH1N1&discountsfamily Issued guidelinestocurbthespread ofH1N1atworkplace personal pr Formal trainingincludesfirstaid,CPR,workatheight, 100% employeescompletedHSSE’s ZEROW ISO14001 andOHSAS18001Certified people r No casesofdiscriminationorviolationsinvolvingrights 988 newemployeestrained Including integrity, compliance,whistleblower and OccupationalHealthSafetyManagementSystem scored 100%forbothEnvironmental ManagementSystem conducted a2dayauditofDiGion6&7Jan2011. Solicitors RemunerationOrder 2005 counsel)tobeinaccordanceof Legalfeestoexternal Data Protection Act2010 Interns –45 Interns Person withDisabilities(PWDs)increased to12 Consolidation ofSolicitors(e.g.Tenancy mattersforpayment New PoliciesandProcedur eported otective equipmentandspillresponse oot causesofissuesfacedby e implementedtocomplywith 697 Qty 41 , anti-corruption orkshop oup HSSE

Performance Data 2010 19 | DIGI.COM BERHAD 2010 USP CBC Lundu edit for subscribers 2010 86 students recruited last year last year 86 students recruited universities 19 public from 73 UITM students in a 2-day programme 121 secondary schools in 6 states. 164 teams, 962 students Total finals participated in the regional 40 participants in Done Right Camp 2010 for social SIM card Providing mass messaging solution enterprise’s Melaka Melaka Johor Johor Pahang Pahang Terengganu Terengganu Terengganu Kelantan Kelantan Sarawak State AR, Peyakin Orphanage, CLAPAM, Kiwanis, AR, Peyakin Orphanage, CLAPAM, Set up emergency telecommunication services Set up emergency telecommunication services RM3 talk time cr Provided Collection of essential items for distribution RM42k donated to various charities including RACT Permata Camar Orphanage, charity associations Hari Raya and Deepavali EWRF and EPSM through SMS drive, Bola! Bola! campaign and Eco-film festival drive RM50,000 raised for over 20 charities 25 selected to train and participate in race

2010 • • • • • • y it v CBC Umbai Sg Rambai Triang Tenggaroh Penor Kuala Kuantan Binjai Pasir Semut Penghulu DimanKuala Berang Ulu Kusial Terengganu Jedok Lundu ecti 2009 2009 - Approximately 500 students in 15 500 students in 15 Approximately universities nationwide Sessions with 63 students focused issues in the working world on current - - Conn RM200,000 raised RM200,000 raised 176 employees

2009 • • - - gh USP CBC Tenggaroh USP CBC Triang ou USP CBC Binjai USP CBC Penor USP CBC Pasir Semut USP CBC Kuala Kuantan USP CBC Penghulu Diman USP CBC Kuala Berang ITIES thr

t UN n MM IEF USP CBC Jedok Kusial USP CBC Ulu O L Empowering underserved groups with with Empowering underserved groups and services products DiGi’s modern management mindset & culture modern management mindset & culture auditions encouraging secondary Talent themselves school students to express sports and arts music, through and interactive sessions, reviews feedbacks ways of using internet Generate creative and mobile applications Inspire mindset change in undergraduates mindset Inspire team leaders to develop great DiGi staff participation in participation in DiGi staff race in support of charity Donations and Charity drive for victims of Charity drive for victims of natural disaster engagements ED C D RE V N werme A USP CBC USP CBC Y o Sungei Rampai TH DERSER mp USP CBC Umbai elief drive Initiatives Edge-Bursa Objectives Malaysia KL Rat Race LEAP DiGi LIVE Tour Exposing tertiary students to DiGi’s DiGi Angels Engaging the online community through Yellow Army Yellow Initiatives Objectives Charitable Charitable contributions Johor flood Johor flood r InitiativeseHomemakers Objectives CHARIT YOU Community Broadband Centre (CBC) Centre Broadband Community E UN Performance Data 2010 DIGI.COM BERHAD 2010 | 20 C Co . ieg 0mlk 8.68milkm 10milkm 0.45millitres 3.7 0.45mil litres Mileage 3.6 Petrol 1.7milsheets 3.5 1.7 mil sheets 3.4 Paper 3.3 naigEpoesAwareness ofclimate Engaging Employees PACOS in partnershipwith Change Challenge for 3.2 3.1 Micro-Hydr CO L mm IMATE CHA 100,000 120,000 2 Emissions 20,000 40,000 60,000 80,000 ntaie2009 Initiative Water Diesel Waste Electricity un CLIMATE CHANGECONSUMPTION - o Project it Total Energy y 101,103 49,000m 5.55millitres 6.27 millitres recycled 16.2 tonnes 60 tonnes 141.4GWh 154.4 GWh 46 buildings 102,831 community change issuesand communities for underserved Generate cleanelectricity mindset amongstyouth values andsustainable to instillentrepreneurial A universitycompetition Initiative N 81,511 lcrct ulTravel Fuel Electricity GE 3 for 85,658 2010 As ofDecember tonnes e-waste –0.115 9.7 tonnes recycled 252 tonnes 49,000m buildings 17,979 3 15,816 for55 • • • • • • Sabah in2009 micro-hydro systeminLumpagas, Partnered PACOS toconstruct universities 15 engineeringteamsfrom 9 Phase 1sawparticipationof 2009 1,612

Programme withCETDEM drives Geographic Eco-knights andNational Sustainable Transport Option D’Spring recycling charity Environmental Pr Eco-movie screening by Mentors forC4CStudents campaigns Earth Hour, EarthDay 1,357 (opt out) Paper-billing (campaign) E-billing regulations laws and Environmental Reduce Commercial Spills ntaieOjcie2009 Objective Technical Initiative 2010 2009 otection Talks paper bills Reduce paper bills Reduce Compliance Packaging Diesel Efficiency Energy

C

DiGi hasparticipatedinInternational limate Disclosure: theCarbonDisclosure Project since2009

- Campaign withWWF Nilnon- Nil non-compliance Reduce sizes None • • • • • • • • • • • operational inSeptember2010 Micro-hydro systemcompleted,fully • Phase 2splitintotwocategories: As ofDecember2010 C

hange in allsites conversion Diesel gensettogrid Increase temperatur ISO 14001Awar Mentors forC4CStudents Minus CarBootSalecharitydrive D’Masters QuizChallenge D’Masters DeepGreen QuizChallenge D’Spring recycling charitydrives Eco-movie screening byEco-knights Earth Hour, EarthDaycampaigns submissions from 13universities Global CTOchallenge–47entries Social Ventur I nitiati e challenge–27 v es eness Day e charged atRM3 Paper bills 98,211 donated) Completed (RM compliance dealers SIM/reloads for No packagingfor None • • As ofDec2010

38 sites Completed for 1367 sites Completed for

GRI TABLES 21 | DIGI.COM BERHAD 2010 Extent of Extent of indicator disclosure

es l cip

n g ri n Where it appears in this Where it appears in this CR Report - Reporting Process Global Reporting Initiatives Reporting Process Annual Report Annual Report Annual Report Feedback Annual Report, Reporting Process Our Priorities, Reporting Process Reporting Process Reporting Process Global Reporting Initiatives CEO’s Message CEO’s Annual Report Annual Report Annual Report Annual Report Annual Report Annual Report Annual Report Annual Report Annual Report Annual Report Annual Report rti o (GRI) P (GRI) ep e v l R ba itiati Glo In Our report closely follows the GRI Reporting Guidelines with the objective of measuring, disclosing and being accountable for internal and and internal for accountable being and disclosing measuring, of objective external stakeholders for our performance Company’s towards the goal of sustainable development. This section of our Corporate Responsibility Report presents, in a simple format, our initiatives to address the various the various format, our initiatives to address in a simple Report presents, Performance Indicators of the GRI in our reporting. For more information on GRI, please visit www.globalreporting.org Additional Indicators

reporting reporting initiative

Description Explanation of the effect of any re-statements of information provided in earlier reports and reasons for them methods applied in the report or measurement Significant changes from previous reporting periods in the scope of boundary, identifying the location of the Standard Disclosures in the report Table Policy and current practice with regard to seeking external assurance for the report Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can outsourced operations, leased facilities, subsidiaries, Basis for reporting on joint ventures, significantly affect comparability Data measurement techniques and the basis of calculations Date of most previous report (if any) Reporting cycle Contact point for questions regarding the report or its contents Process for defining report content Boundary of the report State any specific limitations on the scope of boundary of the report Reporting period Operational structure of the organisation headquarters Location of organisation’s Number of countries where the organisation operates Nature of ownership & legal form Markets served sales and products) assets, Scale of reporting organisation (including employees, or ownership structure, size, Significant changes during the reporting period regarding received in reporting period Awards Name of organisation and/or services products, Primary brands, Statement from the CEO about the relevance of sustainability to the organisation and its strategy Statement from the CEO about the relevance of sustainability risks and opportunities Description of key impacts, Core Indicators

Fully reported on Partially reported on Not reported on Not relevant Partially reported on Not reported Fully reported on 3.13 GRI Content Index 3.12 Assurance 3.10 3.11 3.8 3.9 3.6 3.7 3.4 Reporting Scope & Boundary 3.5 3.2 3.3 Report Profile 3.1 2.8 2.9 2.10 2.6 2.7 2.3 2.4 2.5 2.1 2.2 1.1 1.2 Organisational Profile Strategy & Analysis GRI GRI Ref. global GRI TABLES DIGI.COM BERHAD 2010 | 22 EN7 EN6 EN5 EN4 EN3 Environmental PerformanceIndicators EC4, 6, 9notreported. EC5notrelevant EC8 EC7 EC3 EC2 EC1 Economic PerformanceIndicators 4.17 4.16 4.15 4.14 Stakeholder Engagement 4.13 4.12 4.11 Commitment toExternalInitiatives 4.10 4.9 4.8 4.7 4.6 4.5 4.4 4.3 4.2 4.1 Governance Governance, CommitmentsandEngagement Ref. GRI Description Initiatives toreduceindirect energyconsumptionandreductions achieved requirements asaresult oftheseinitiatives Initiatives toprovideenergyefficientorrenewable energybasedproductsandservices, andreductionsinenergy andefficiencyimprovements Energy savedduetoconservation source Indirect energyconsumptionbyprimary energysource Direct energyconsumptionbyprimary commercial, inkind, orprobonoengagement providedprimarilyforpublicbenefitthrough Development andimpactofinfrastructureinvestmentsservices operation Procedures forlocalhiringandproportionofseniormanagementhiredfromthe communityatlocationsofsignificant Coverage oftheorganisation’s definedbenefitplanobligations Financial implicationsandotherrisksopportunitiesfortheorganisation’s activitiesduetoclimatechange and othercommunityinvestments, retainedearnings, andpaymentstocapital providersandgovernments Direct economicvaluegeneratedanddistributed, includingrevenues, operating costs, employeecompensation, donations CR@DiGi, ResponsibleandSafe Key topicsandconcernsthathavebeenraisedthroughstakeholderengagement, andhowtheorganisationhasresponded Approaches tostakeholderengagement Basis foridentificationandselectionofstakeholderswithwhomtoengage List ofstakeholders Membership inassociations subscribes orendorses Externally developedeconomic, environmentalandsocialcharters, principles orotherinitiativestowhichtheorganisation approachorprincipleisaddressedbytheorganisation Explanation ofwhetherandhowtheprecautionary Processes forevaluatingthehighestgovernancebody’s ownperformance international standards, codesofconductandprinciples environmental andsocialperformance, includingrelevantrisksandopportunities, andadherenceorcompliancewith Procedures ofthehighestgovernancebodyforoverseeingorganisation’s identificationandmanagementofeconomic, and socialperformancethestatusoftheirimplementation Internally developedstatementsofmissionorvalues, codesofconductandprinciplesrelevanttoeconomic, environmental organisation’s strategyoneconomic, environmentalandsocialtopics Process fordeterminingthequalificationsandexpertiseofmembershighestgovernancebodyguiding Processes inplaceforthehighestgovernancebodytoensureconflictsofinterestareavoided organisation’s performance AnnualReport Linkage betweencompensationformembersofthehighestgovernancebody, seniormanagers, andexecutives, andthe Mechanism forshareholdersandemployeestoproviderecommendationsordirectionthehighestgovernancebody are independentand/ornon-executivemembers boardstructure,For organisationsthathaveaunitary statethenumberofmembershighestgovernancebodythat Indicate whethertheChairofhighestgovernancebodyisalsoanexecutiveofficer Governance structureoftheorganisation

CR Report Where itappearsinthis Performance Data Addressing ClimateChange Addressing ClimateChange Performance Data Performance Data Connectivity, Website Empowerment Through Intranet Intranet Addressing ClimateChange Annual Report Business Practices CR@DiGi CR@DiGi CR@DiGi CR@DiGi CR@DiGi Policies, CodesandProcedures Annual Report Annual Report Policies, CodesandProcedures Annual Report Annual Report Annual Report Annual Report Annual Report Annual Report

disclosure indicator Extent of GRI TABLES 23 | DIGI.COM BERHAD 2010 Extent of of Extent indicator disclosure

Performance Data Codes and Procedures Policies, Codes and Procedures Policies, Performance Data Responsible Performance Data, and Safe Business Practices Intranet Performance Data Performance Data Addressing Climate Change, Performance Data Performance Data Performance Data Performance Data Intranet Performance Data Intranet Performance Data, Performance Data Intranet Performance Data, Performance Data Performance Data Performance Data Performance Data Performance Data Performance Data Performance Data Performance Data Where it appears in this this it appears in Where CR Report Percentage and total number of business units analysed for risks related to corruption Operations identified as having significant risk for incidents of forced or compulsory labour, and measures to contribute to and measures to contribute Operations identified as having significant risk for incidents of forced or compulsory labour, the elimination of forced or compulsory labour actions taken number of incidents of violations involving rights of indigenous people and Total and manage the impacts of operations on and effectiveness of any programmes and practices that assess scope, Nature, operating and exiting including entering, communities, Total number of incidents of discrimination and actions taken Total and measures taken to contribute to the Operations identified as having significant risk for incidents of child labour, elimination of child labour Composition of governance bodies and breakdown of employees per category according to gender, age group, minority minority age group, per categoryComposition of governance bodies and breakdown of employees according to gender, of diversity and other indicators group membership, takenPercentage of significant suppliers and contractors that have undergone screening on human rights and actions of human rights that are relevant to hours of employee training on policies and procedures concerning aspects Total Performance Data including the percentage of employees trained operations, Programmes for skills management and lifelong learning that support the continued employability of employees and assist that support the continued employability of employees and assist Programmes for skills management and lifelong learning them in managing career endings and career development reviews Percentage of employees receiving regular performance Total number and rate of employee turnover by age group, gender and region employee turnover by age group, number and rate of Total by major operations provided to temporaryBenefits provided to full-time employees that are not or part-time employees, management-worker health and safety committees that help Percentage of total workforce represented in formal joint programs monitor and advice on occupational health and safety fatalities by region and number of work-related and absenteeism, lost days, diseases, occupational Rates of injury, their and risk-control programmes in place to assist workforce members, prevention, counselling, training, Education, serious diseases or community members regarding families, Performance Data hours of training per year per employee by employee categoryAverage Total workforce by employment type, employment contract, and region employment contract, type, workforce by employment Total Emissions of ozone depleting substances by weight Emissions of ozone depleting number and volume of significant spills Total and extent of impact mitigation impacts of products and services, Initiatives to mitigate environmental Monetary significant fines and total number of non-monetary value of sanctions for non-compliance with environmental laws and regulations Other relevant indirect greenhouse gas emissions by weight Other relevant indirect greenhouse gas emissions and reductions achieved Initiatives to reduce greenhouse Total water withdrawal by source water Total emissions by weight and indirect greenhouse gas direct Total Description S02 Society Performance Indicators S01 HR9 HR 5 not relevant 8 not reported. HR 1, HR7 HR4 HR6 HR2 HR3 LA 14 not reported. LA 4, 5, 9 not relevant 9 not relevant 5, LA 4, LA 14 not reported. Social – Human Rights Performance Indicators LA13 LA11 LA12 LA8 LA10 LA7 LA2 LA3 LA6 Social – Labour Practices & Decent Work Performance Indicators Social – Labour Practices & Decent LA1 EN 9 – EN 15, 22, 24, 25, 27, 29, 30 is not reported, EN1, 2, 20,21 not relevant 2, EN1, 30 is not reported, 29, 27, 25, 24, 22, EN 9 – EN 15, EN26 EN28 EN19 EN23 EN17 EN18 Environmental Performance Indicators (cont’d) Indicators Performance Environmental EN8 EN16 GRI GRI Ref. GRI TABLES DIGI.COM BERHAD 2010 | 24 PR 2, 3, 4,7, 8, 9notreported PR6 PR5 PR1 Product ResponsibilityPerformanceIndicators S08 S07 S06 S05 S04 S03 Society PerformanceIndicators(cont’d) Ref. GRI Description advertising, promotion, andsponsorship Programmes foradherencetolaws, standards, codesrelatedtomarketingcommunications, andvoluntary including Practices relatedtocustomersatisfaction, measuringcustomer satisfaction includingresultsofsurveys categoriessubjecttosuchprocedures percentage ofsignificantproductsandservices areassessedforimprovement,Life cyclestagesinwhichhealthandsafetyimpactsofproductsservices and regulations Policies, CodesandProcedures, sanctionsfornon-compliancewithlawsand valueofsignificantfinesandtotalnumbernon-monetary Monetary Policies, CodesandProcedures Total numberoflegalactionsforanti-competitivebehaviour, anti-trust, andmonopolypracticestheiroutcomes Total valueoffinancialandin-kindcontributionstopoliticalparties, politicians, andrelatedinstitutionsbycountry Public policypositionsandparticipationinpublicdevelopmentlobbying Actions takeninresponsetoincidentsofcorruption Percentage ofemployeestrainedinorganisation’s anti-corruptionpoliciesandprocedures CR Report Where itappearsinthis Policies, CodesandProcedures Practices Responsible andSafeBusiness Intranet Performance Data Intranet Practices, CR@DiGi Responsible andSafeBusiness Practices Responsible andSafeBusiness Performance Data

disclosure indicator Extent of reporting process

DiGi released our first Sustainability Report in 2009 and is committed to improving the quality of our Corporate Responsibility reporting. We continuously develop and improve our methods for collecting and reporting performance data

e collect data monthly and annually from all of our internal operations. We publish information about a set of topics, including environment, social activities, responsible Wpractices and supply chain management on our corporate website. The scope of reporting is continuously revised in order to satisfy internal reporting needs, and comply with external requirements and upcoming reporting trends.

Implementing new reporting system In 2010, we integrated our Non Financial Reporting with Telenor Group`s Hyperion financial management system, supplemented by a series of internal trainings as well as improved guidelines on reporting. This is part of our focused efforts to continuously improve the data quality of disclosures on sustainability performance. With this new system, our financial and non financial reporting processes have been aligned to ensure a more streamlined scope of reporting, including Human Resource, HSSE, Climate Change and Corporate Responsibility management. The data in the ‘Performance Data 2010’ section of this report has been primarily extracted from this new improved system.

Defining the content and scope of our reports In order to provide a transparent and complete overview of our sustainability feedback performance, we have adopted a structured approach in selecting the topics that we report on and the level of detail we disclose these topics. As a result, we ensure that: DiGi.Com Berhad • The topics covered reflect our significant economic, environmental and social Lot 10, Jalan Delima 1/1 impact Subang Hi-Tech Industrial Park • We provide information on topics that interest our stakeholders 40000, Shah Alam • We provide appropriate detail on the topics covered, in a suitable format • We continually engage with stakeholders so we can better understand their Tel: 03-5721 1800 expectations and interests Contacts: External Reporting Philip Ling ([email protected]) On DiGi’s corporate website we disclose information about all important sustainability areas, including information on corporate governance, supply Sumitra Nair ([email protected]) chain, working conditions, in addition to a designated section on Corporate Responsibility.

Assurance In this report, we have followed the G3 (Third Generation) Sustainability Reporting framework of the Global Reporting Initiative (GRI). As part of our continuous improvement efforts, we will engage our Internal Assurance team to verify the quality of our reporting processes and content; and plan to obtain external verification for our 2012 report. part of

Printed on 100% Post Consumer Waste (PCW) Recycled Paper. An initiative by DiGi’s Deep Green programme

DiGi.Com Berhad (425190-X) Lot 10,digi.com.my Jalan Delima 1/1, Subang Hi-Tech Industrial Park, 40000 Shah Alam Selangor. Tel: 03-5721 1800