Citizens Advice service in Scotland Glasgow Maryhill & Holyrood Constituency statistics 2019-20 Springburn
Holyrood Constituency Glasgow Maryhill & Springburn contains the following member bureau(x) North West Glasgow CAB *stats are for the whole service provided by the bureau(x); constituency residents may also be served by other bureaux outwith the constituency
… dealt with in 2019-20 clients 4,562 helping clients gain £6.7 million
Areas of advice for Citizens Advice Bureau(x) within constituency
Benefits 5,907 Housing 170
Consumer 87 Immigration, Asylum and Nationality 575
Debt 1,573 Legal Proceedings 18
Discrimination 0 NHS Concern or Complaint 28
Education 33 Relationship 24
Employment 176 Tax 116
Finance and Charitable Support 50 Travel, Transport and Holidays 19
Health and Community Care 4 Utilities and Communications 16
In total the bureau gave advice 8,796 times
Scottish Index of Multiple Deprivation - bureaux clients and population residing in constituency
82%
62%
14% 10% 10% 8% 6% 3% 3% 1%
Quintile 1 Quintile 2 Quintile 3 Quintile 4 Quintile 5 Most Deprived Least Deprived
Clients served by bureau(x) Glasgow Maryhill & Springburn % of clients seen residing in each quintile % of datazones in constituency that are in each Scottish quintile Citizens Advice service in Scotland Glasgow Maryhill & National Statistics 2019-20 Springburn
National profile of clients served by Citizens Advice Bureaux
*based on a sample from November 2019
Gender Ethnicity BAME Male 7% 46%
Female 54% White 93%
Disability Age
18 - 24 6%
25 - 34 15% No to having a Yes to 35 - 44 19% disability having a 42% 45 - 59 33% disability 58% 60 - 64 11%
65+ 16%
Employment Housing Status
Employed 33% Owner Occupier 26% Private landlord 15% Unemployed 15% Council Rented 29% Unable to work due to ill health / 27% disability Other Social rented 16% Staying with friends / relatives 8% Retired 15% Homeless / temporary housing 4% Other 10% Other 2%
Citizens Advice service in Scotland includes…. Key National Service Facts
Citizens Advice Scotland Clients advised 188,000
Pieces of advice given 675,000 59 member Citizen Advice Bureaux Community Locations 290+
Extra Help Unit Number of paid staff and volunteers 3,350
… and together forms Scotland’s largest independent Value of volunteer hours annually £11 million advice service
The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland (Scottish charity number SC016637) t: 0131 550 1000 w: www.cas.org.uk Published Sept 2020