Citizens Advice service in & Holyrood Constituency statistics 2019-20

Holyrood Constituency Glasgow Maryhill & Springburn contains the following member bureau(x) North West Glasgow CAB *stats are for the whole service provided by the bureau(x); constituency residents may also be served by other bureaux outwith the constituency

… dealt with in 2019-20 clients 4,562 helping clients gain £6.7 million

Areas of advice for Citizens Advice Bureau(x) within constituency

Benefits 5,907 Housing 170

Consumer 87 Immigration, Asylum and Nationality 575

Debt 1,573 Legal Proceedings 18

Discrimination 0 NHS Concern or Complaint 28

Education 33 Relationship 24

Employment 176 Tax 116

Finance and Charitable Support 50 Travel, Transport and Holidays 19

Health and Community Care 4 Utilities and Communications 16

In total the bureau gave advice 8,796 times

Scottish Index of Multiple Deprivation - bureaux clients and population residing in constituency

82%

62%

14% 10% 10% 8% 6% 3% 3% 1%

Quintile 1 Quintile 2 Quintile 3 Quintile 4 Quintile 5 Most Deprived Least Deprived

Clients served by bureau(x) Glasgow Maryhill & Springburn % of clients seen residing in each quintile % of datazones in constituency that are in each Scottish quintile Citizens Advice service in Scotland Glasgow Maryhill & National Statistics 2019-20 Springburn

National profile of clients served by Citizens Advice Bureaux

*based on a sample from November 2019

Gender Ethnicity BAME Male 7% 46%

Female 54% White 93%

Disability Age

18 - 24 6%

25 - 34 15% No to having a Yes to 35 - 44 19% disability having a 42% 45 - 59 33% disability 58% 60 - 64 11%

65+ 16%

Employment Housing Status

Employed 33% Owner Occupier 26% Private landlord 15% Unemployed 15% Council Rented 29% Unable to work due to ill health / 27% disability Other Social rented 16% Staying with friends / relatives 8% Retired 15% Homeless / temporary housing 4% Other 10% Other 2%

Citizens Advice service in Scotland includes…. Key National Service Facts

Citizens Advice Scotland Clients advised 188,000

Pieces of advice given 675,000 59 member Citizen Advice Bureaux Community Locations 290+

Extra Help Unit Number of paid staff and volunteers 3,350

… and together forms Scotland’s largest independent Value of volunteer hours annually £11 million advice service

The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland (Scottish charity number SC016637) t: 0131 550 1000 w: www.cas.org.uk Published Sept 2020