File OF-Tolls-TollsGen 2101 6 February 2019

To: Parties Named in the Distribution List in Attachment B

2019 Pipeline Services Survey

The Board strives to promote an efficient pipeline transportation system and regulatory processes. Towards this end, the Board conducts an annual Pipeline Services Survey (Survey) to obtain direct feedback from the shippers on the quality of service provided by NEB-regulated pipeline companies and on the Board’s processes with respect to tolls and tariffs.

This year’s Survey contains only five (5) questions. The results of the survey will feed into the Board’s Departmental Results Framework which is reported publicly each year. The feedback also informs the type of information the NEB seeks from companies, including through the NEB’s financial audit program. Further information on the NEB and the Survey can be found in Attachment A.

Active shippers on each pipeline identified in Table 1 will receive an invitation to participate in the Survey. Only one contact at each shipper company will receive the invitation. However, the Survey link can be shared within the organization, or the contact can coordinate responses from throughout the organization. Active shippers are those shippers who deal on a regular basis with the pipeline and would, therefore, be able to respond to the various questions on the Survey. This includes marketers or agents that transact on behalf of the parties who hold transportation capacity. Table 1 – List of Pipeline Companies Group 1 Companies Group 2 Companies Ltd. AltaGas Holdings Inc. Pipelines Inc. Enbridge Bakken Pipeline Company Foothills Pipelines Ltd. TEML Westspur Pipelines Limited Kinder Morgan Cochin ULC Enbridge Southern Lights GP Inc. Maritimes & Northeast Pipelines Ltd. Express Pipeline Ltd. NOVA Gas Transmission Ltd. Plains Midstream Canada ULC ULC Vector Pipeline Ltd. Partnership TransCanada GP Ltd. TransCanada PipeLines Ltd. (Mainline) Westcoast Energy Inc. (Field Services) Westcoast Energy Inc. (Transmission) …/2 -2-

The Board directs the pipeline companies listed in Table 1, to file with the Board an accurate and up-to-date, verified lists of active shippers in comma separated value (*.csv) or Excel format by close of business, 15 February 2019. The list shall contain for each shipper, the company name, the name of a single contact, and the current e-mail address for the contact.

The contact person for each shipper or marketer provided to the Board should be an individual that participates in the toll task force or shipper working group, if one exists, or the senior executive responsible for regulatory matters. The Board understands the importance of timely and accurate communication between a pipeline company and its shippers and expects each pipeline company to maintain an accurate and up-to-date list of contacts for its shippers.

The Board will distribute the Survey by 1 March 2019 with the subject heading “National Energy Board Survey”. When the Survey launches the contact provided by the pipeline company will receive an invitation with further instructions. Pipeline companies are encouraged to discuss the Survey with their shippers prior to, and during the Survey at any shipper meetings. Responses are to be submitted no later than 5 April 2019.

If a shipper believes it should be included, and/or wishes to identify a person within its organization to coordinate responding to the Survey, please contact the pipeline company directly. If you have any questions regarding the Survey please reach out to the Board at [email protected].

Yours truly,

Original signed by L. George for

Sheri Young Secretary of the Board

Attachments

c.c. Canadian Association of Petroleum Producers, facsimile 403-261-4622 Canadian Gas Association, facsimile 613-748-9078 Industrial Gas Users Association, facsimile 613-830-7196 Canadian Pipeline Energy Association, facsimile 403-221-8760 Explorers and Producers Association of Canada, facsimile 403-269-3636

Attachment to Board Letter dated 6 February 2019 Page 1 of 1

ATTACHMENT A

2019 Pipeline Services Survey Background

The Pipeline Services Survey is a means to obtain direct feedback from the shippers of NEB-regulated pipeline companies on the quality of service provided by those pipelines and on the Board’s processes with respect to tolls and tariffs. The Board intends to complete the survey annually. Every three years the full survey of approximately 20 questions will be issued, the next in 2020. In the intervening years a short survey of five (5) questions will be conducted. The short survey will be conducted for the current year.

The Board will use a web-based survey tool, simplesurvey.com to distribute the survey to shippers via e-mail. Instructions will be provided with the survey along with a PDF of all 5 questions, should the contact person wish to distribute the questions within their organization.

The Board considers the survey results as an input when deciding which pipeline companies to audit as part of its financial regulatory audit program; and in focusing the audit objectives and scope. The Board’s objective is to facilitate continual improvement in pipeline services and the 2019 survey is in keeping with this objective. The Board encourages pipeline companies to discuss survey results with shippers.

After analyzing the survey responses, the Board will publish a summary of the results in aggregate for the surveyed companies. The aggregate results will include the industry average and distribution of responses for each question and, where appropriate, a summary of major themes. The Board will also provide the detailed company-specific results to each pipeline company and its participating shippers. These results will include the pipeline company’s average rating and distribution of responses for each question, as well as the verbatim comments received from shippers, with the names of the respondents excluded. The Board will include other analysis of the data as appropriate. Attachment to Board Letter dated 6 February 2019 Page 1 of 2

Attachment B

2019 Pipeline Services Survey Company Distribution List

Mr. Brian Troicuk Mr. Randy Parker Director, Regulatory Affairs Vice-President Regulatory affairs Alliance Pipeline Ltd. Kinder Morgan Cochin ULC 800, 605 – 5 Avenue SW Suite 1000, 1001 Louisiana Street , AB T2P 3H5 Houston, TX, USA 77002 Facsimile 403-233-0735 Facsimile 713-369-9394 E-mail: [email protected] E-mail: [email protected]

Mr. Mark Rideout Ms. Heather Mark Manager, Marketing and Rates Director, Financial Planning and Regulatory Maritimes & Northeast Pipeline Trans Mountain Pipeline ULC Management Ltd. Kinder Morgan Canada Inc. Suite 206, 120 Western Parkway Suite 2700, 300 – 5 Avenue SW Halifax, NS B4B 0V2 Calgary, AB T2P 5J2 Facsimile 902-425-4592 Facsimile 403-514-6622 E-mail: [email protected] E-mail: [email protected]

Mr. Darren Christie Mr. Darren Christie Director, Regulatory Affairs Director, Regulatory Affairs Spectra Energy Corp Spectra Energy Corp Westcoast Energy Inc. (Transmission) Westcoast Energy Inc. (Field Services) 2600, 425 – 1 Street SW 2600, 425 – 1 Street SW Calgary, AB T2P 3L8 Calgary, AB T2P 3L8 Facsimile 403-699-1585 Facsimile 403-767-3863 E-mail: [email protected] E-mail: [email protected]

Ms. Amy Bruhn Mr. Steve Cabana Manager, Regulatory and Administration Manager, Business Development & Vector Pipeline L.P. Regulatory Affairs, Vector Pipeline Limited Partnership TEML Westspur Pipelines Limited c/o Vector Pipeline, LLC Suite 3100, 715 – 5 Avenue SW Suite 490, 38705 Seven Mile Road Calgary, AB T2P 2X6 Livonia, MI, USA 48152 USA Facsimile 403-910-1984 Facsimile 734-462-0231 E-mail: [email protected] E-mail: [email protected]

Attachment to Board Letter dated 6 February 2019 Page 2 of 2

Mr. Bernard Pelletier Mr. Bernard Pelletier Director, Regulatory Tolls and Tariffs Director, Regulatory Tolls and Tariffs Canadian Gas Pipelines Canadian Gas Pipelines TransCanada PipeLines Limited Foothills Pipe Lines Ltd. 450 – 1 Street SW 450 – 1 Street SW Calgary, AB T2P 5H1 Calgary, AB T2P 5H1 Facsimile 403-920-2347 Facsimile 403-920-2347 E-mail: [email protected] E-mail: [email protected]

Mr. Bernard Pelletier Ms. Shairoze Damji Director, Regulatory Tolls and Tariffs Manager, CA Regulatory Law & Services Canadian Gas Pipelines Senior Legal Counsel NOVA Gas Transmission Limited Commercial and Canadian Regulatory Law, 450 – 1 Street SW Liquids Calgary, AB T2P 5H1 TransCanada Keystone Pipeline GP Ltd. Facsimile 403-920-2347 450 – 1 Street SW E-mail: [email protected] Calgary, AB T2P 5H1 Facsimile 403-920-2336 CC: Ms. Julie Moss; E-mail: [email protected]

Mr. Brian Moore Mr. John McInnes Supervisor, Regulatory Affairs Director Finance, Gas Processing Plains Midstream Canada ULC AltaGas Holdings Inc. 1400, 607 – 8 Avenue SW 1700, 355 – 4 Avenue SW Calgary, AB T2P 0A7 Calgary, AB T2P 0J1 Facsimile 403-233-0399 Facsimile 403-691-7576 E-mail: [email protected] E-mail: [email protected]

Mr. Peter Douvris Ms. Ranjana Martin Manager, Regulatory Services Director, Regulatory Services Enbridge Pipelines Inc. Enbridge Southern Lights GP Inc. 200, 425 – 1 Street SW 3000, 425 – 1 Street SW Calgary, AB T2P 3L8 Calgary, AB T2P 3L8 Facsimile 403-508-3140 Facsimile 403-231-3920 E-mail: [email protected] E-mail: [email protected]

Ms. Ranjana Martin Ms. Ranjana Martin Director, Regulatory Services Director, Regulatory Services Enbridge Bakken Pipeline Company Express Pipeline Ltd. 3000, 425 – 1 Street SW 3000, 425 – 1 Street SW Calgary, AB T2P 3L8 Calgary, AB T2P 3L8 Facsimile 403-231-3920 Facsimile 403-231-3920 E-mail: [email protected] E-mail: [email protected]