Ever since Canon Marketing (M) Sdn Bhd was established in 1987, it has become a major corporate player in . Focused on the objective of providing excellent products and support to Malaysian users, Canon has invested considerable time and effort in developing channels to access the market. Clearly, Canon’s rise to the top has been phenomenal, and the celebration of its 25th anniversary in 2012 heralds 25 years of roaring A History of Success success. 25 years of non-stop product launches, 25 years of commitment from employees, 25 years of support from customers, 25 years of passion and drive from business partners. Canon is committed and will continue to strive to become a household name and a leading brand, sought after for its quality and reliability in products and services. Governed by Kyosei Every policy and decision made in Canon is highly influenced by its corporate philosophy of kyosei. Simply put, kyosei means living and working together for the common good. It also encompasses Canon’s desire to develop a society in which everyone can enjoy happiness and fulfillment, regardless of differences in culture, customs, language or race. Canon aims to contribute to the prosperity of the world and the happiness of humanity, which will lead to continuing growth and bring the world closer to achieving kyosei. Structure of Business Organisation CONSUMER SYSTEM PRODUCTS DIVISION

INKJET PRINTERS (PIXMA) • Inkjet All-In-One Printers (Print, Scan, Copy & Fax) • Inkjet Single Function Printers BUSINESS IMAGING SOLUTIONS DIVISION

LASER PRINTERS (imageCLASS) BUSINESS MULTIFUNCTION DEVICES • Inkjet Facsimiles (imageRUNNER) • Laser Facsimiles • Black & White • Multifunctional Laser Printers • Colour (Black & White, Colour) • Single Function Laser Printers BUSINESS SOLUTION SOFTWARE (Black & White, Colour) • Document Management • Document Distribution PROJECTORS, PRESENTATION • Output Management PRODUCTS • File Processing • Multimedia Projectors • Presentation Peripherals PRODUCTION PRINTING SYSTEMS • Web Cameras (imagePRESS) • Black & White SCANNERS • Colour

CALCULATORS LARGE FORMAT PRINTERS (imagePROGRAF) CONSUMABLES • CAD / GIS • Ink Cartridges • Professional Photographs / • Toner Cartridges Graphic Arts / Fine Arts • Photo Papers • Colour Proofing Applications • General Office Use IMAGING COMMUNICATION PRODUCTS DIVISION CONSUMABLES • Drums CAMERAS • Toners • Digital SLR Cameras • Cartridges • Digital Compact Cameras • Canon Eco-Image Copy Paper • Lens, Speedlites, Accessories SCANNERS (imageFORMULA) VIDEO CAMERAS • Document Scanners (Colour, Network) • MiniDV Camcorders • Cheque Scanners • DVD Camcorders • Hard Disk Drive Camcorders • High Definition Camcorders PHOTOBOOK (WEDOO) • Flash Memory Camcorders • Accessories

SELPHY DIRECT PHOTO PRINTERS Service & Support

COMMITTED TO PROFESSIONAL SERVICE & CUSTOMER DELIGHT At Canon, quality goes beyond products. Dedicated to customer service and satisfaction, Canon aims not only to meet but also to exceed customers’ expectations.

Canon adheres to a comprehensive training plan because it is serious about pursuing high service exellence. Canon’s training plans involve every level of its staff and are tailored to achieve specific objectives.

1 Foundation & Professional Development Programme for all staff. 2 Management and Leadership Programme to enhance leadership qualities and management skills of supervisory and managerial staff. 3 Technical Training Programme to enhance technical and service skills. 4 Product and System Training Programme to build up the product knowledge of sales and marketing staff.

ON-SITE SERVICE Under its Customer Delight program, Canon provides on-site support for its corporate customers, from 8.30am till 10.00pm on weekdays and 9.00am till 1.00pm on Saturdays (except State & Public Holidays).

CENTRAL HELPDESK Central Helpdesk was set up as a single point of contact for customers with service- related requests (on-site service, toner requests or in-house service repair status) or other general enquiries through a single hotline number and email address. It operates from 8.30am till 6.00pm on weekdays and 9.00am till 1.00pm on Saturdays (except State & Public Holidays). HEAD OFFICE, SHOWROOM & CUSTOMER CARE CENTRE Canon has set up its Head Office, Showroom and Customer Care Centre at:

CORPORATE HEAD OFFICE, SHOWROOM & SERVICE CENTRE Block D, Peremba Square, Saujana Resort, Section U2, 40150 Shah Alam, Darul Ehsan. Tel: 03-7844 6000 / 03-7844 0055 Fax: 7844 0505

Service & CUSTOMER CARE CENTRE (Collection Counter) As customers are encouraged to get a firsthand feel of Canon products, visitors are invited to visit its showroom at Peremba Square in Shah Alam for product Support demonstrations or consultations on which products best meet their needs. Canon’s Customer Care Centre, a centre for products requiring service and repairs, is located on the ground floor. Opening hours are: COMMITTED TO PROFESSIONAL SERVICE & CUSTOMER DELIGHT Head Office Monday - Friday, 8.30am - 7.30pm At Canon, quality goes beyond products. Dedicated to customer service and Branch Monday - Friday, 8.30am - 6.00pm satisfaction, Canon aims not only to meet but also to exceed customers’ Closed on Saturday, Sunday and Public Holidays expectations.

Canon adheres to a comprehensive training plan because it is serious about HELPDESK CARELINE (Klang Valley Only) pursuing high service exellence. Canon’s training plans involve every level of its staff Tel: 03-7844 8333 and are tailored to achieve specific objectives. Fax: 03-7844 8222 Office Hours: 8.30am - 6.00pm (Monday - Friday) 1 Foundation & Professional Development Programme for all staff. 9.00am - 1.00pm (Saturday) 2 Management and Leadership Programme to enhance leadership qualities and Email: [email protected] management skills of supervisory and managerial staff. Website: www.canon.com.my 3 Technical Training Programme to enhance technical and service skills. 4 Product and System Training Programme to build up the product knowledge of CUSTOMER CARE CENTRE (Collection Counter) sales and marketing staff. Head Office: 8.30am - 7.30pm (Monday - Friday) Branch: 8.30am - 6.00pm (Monday - Friday) ON-SITE SERVICE Under its Customer Delight program, Canon provides on-site support for its CANON LOGISTICS DIVISION (Distribution Centre) corporate customers, from 8.30am till 10.00pm on weekdays and 9.00am till 1.00pm No. 2, Block A, Jalan Bumbung U8/90, Seksyen U8, Perindustrian Bukit Jelutong, on Saturdays (except State & Public Holidays). 40150, Bandar Shah Alam, Selangor Darul Ehsan. Tel: 03-7842 5869 CENTRAL HELPDESK Fax: 03-7842 5767 Central Helpdesk was set up as a single point of contact for customers with service- related requests (on-site service, toner requests or in-house service repair status) or BRANCH OFFICES AND AUTHORISED SERVICE CENTRES other general enquiries through a single hotline number and email address. It To ensure that its services are conveniently accessible, Canon has an extensive network operates from 8.30am till 6.00pm on weekdays and 9.00am till 1.00pm on of branches, service centres, dealers and distributors that cover almost every corner of Saturdays (except State & Public Holidays). Malaysia.

While Canon’s Head Office is based in Selangor, its presence is strongly felt in Malaysia through its 7 branch offices in different parts of the country. These offices provide prompt service and technical support to dealers and customers in the region. They are centrally located in , Ipoh, , Bahru, Kuantan, Kuching and Kota Kinabalu. For the location of the branch offices, kindly log on to www.canon.com.my PENANG IPOH No. 46, Anson Road, No. 20 & 22, 10400 Pulau Pinang. Medan Istana 5, Tel: +604-238 3838 Bandar Ipoh Raya, Fax: +604-238 3888 30000 Ipoh, Perak. Tel: +605-255 6311 Fax: +605-255 6322

MALACCA No. 12, 12A & 12B and No. 38, 38A & 38B, No. 14, 14A & 14B, Jalan Molek 2/2, Jalan Melaka Raya 13, Taman Molek, Taman Melaka Raya, 81100 Johor Bahru, Johor. 75000 Melaka. Tel: +607-355 4777 Tel: +606-283 8331 Fax: +607-355 4077 Fax: +606-283 8332

KUANTAN KUCHING A-27, (Ground & First Floor), Ground & 3rd Floor, Lorong Tun Ismail 12, No. 9, Wisma TIB, Sri Dagangan 2, Central Avenue, 3rd Mile, 25000 Kuantan, . Jalan Tan Sri Amar Kalong Ningkam, Tel: +609-517 3688 93250 Kuching, . Fax: +609-517 3858 Tel: +6082-575 188 Fax: +6082-572 411

KOTA KINABALU KULIM (DEPOT) Lot 6, Jalan Gaya, No. 63, Persiaran 1, 88000 Kota Kinabalu, Taman Kulim Avenue, . Kulim Hi-Tech, Tel: +6088-233 800 09000 Kulim, . Fax: +6088-237 880 Tel: +604-403 2077 Fax: +604-403 2076

AUTHORISED DEALERS AND DISTRIBUTORS To put Canon products within easy reach, Canon has over 8000 authorised dealers and distributors in Malaysia. Customers can easily locate an authorised Canon dealer in their neighbourhood no matter where they are based. CANON LIFESTYLE CONCEPT STORES Advocating the “touch & feel” experience, Canon Lifestyle Concept Stores give customers the chance to experiment with and try out Canon’s latest imaging equipment.

SURIA KLCC Lot 329, 3rd Floor, Ramlee Mall, Suria KLCC, 50088 . Tel: 03-2166 2382 Fax: 03-2171 1763 Business Hours: 10am to 10pm

MID VALLEY MEGAMALL Lot S-051, 2nd Floor, , , Lingkaran Syed Putra, 59200 Kuala Lumpur. Tel: 03-2282 7037 Fax: 03-2284 9563 Business Hours: 10am to 10pm

PAVILION KL Lot 5.30, , 168, Jalan , 55100 Kuala Lumpur. Tel: 03-2144 6200 Fax: 03-2144 6201 Business Hours: 10am to 10pm

SUNWAY PYRAMID LG 2.30. Lower Ground 2, , No.3, Jalan PJS 11/15, Bandar Sunway, 46150 Petaling Jaya, Selangor. Tel: 03-5633 1818 Fax: 03-5633 1313 Business Hours: 10am to 10pm

ONE UTAMA LG 3158, Lower Ground Floor (New Wing), One Utama Shopping Centre, 47800 Petaling Jaya, Selangor. Tel: 03-7726 8861 Fax: 03-7726 8763 Business Hours: 10am to 10pm

PLAZA LOW YAT (BRAND STORE) Lot UG-41, Upper Ground Floor, , No.7, , 55100 Kuala Kumpur. Tel: 03-2141 8188 Fax: 03-2141 9688 Business Hours: 10am to 10pm

CANON PRO CENTRES CANON EOS PRO CENTRE CANON PROFESSIONAL HD CENTRE Lot 09-47, Level 9, , G22-12 Ground Floor, IT Centre @ Berjaya Times Square, No.1, Jalan Imbi, 55100 Kuala Lumpur. No.1, Jalan Imbi, 55100 KL. Tel: 03-2143 9148 Tel: 03-2143 2533

EOS BOUTIQUE SUBANG W-08-0 (Grd Flr), West Wing Subang Square Business Centre, EOS BOUTIQUE PENANG Jalan SS15/4G, Subang Jaya, 47500 Petaling Jaya. 98, Jalan Burma, 10050 Penang. Tel: 03-5612 0337 Tel: 04-228 8858 Recognition for EXCELLENCE

MS ISO 9001, ISO 14001 & OHSAS 18001 QUALITY CERTIFICATIONS When it comes to being officially recognised for environment-friendliness, cutting-edge technology and innovation, Canon has proven itself time and time again by winning numerous awards for groundbreaking products that perform superbly and yet do not harm the environment, not only in Japan but also in the United States and Europe.

In Malaysia, Canon’s pursuit of international-standard quality in its operations and administration is an unceasing endeavour. It was awarded the MS ISO 9002: 1994 certification in 2000. As further recognition of the company’s unwavering commitment to quality and excellence, it was upgraded to ISO 9001: 2000 certification in June 2002. The ISO certification was awarded for business operations at the Head Office, specifically Sales, Marketing and After-sales Services for Office Automation Systems, Computer Peripherals and Cameras. In 2007, Canon in Malaysia also successfully acquired the ISO 14001 Environment Management Systems and the OHSAS 18001 Occupational, Health & Safety Management Systems certifications.

In addition to quality certifications, Canon in Malaysia has received multiple awards in various categories.

READER’S DIGEST TRUSTED BRAND AWARDS Canon was awarded the Reader’s Digest Trusted Brand Awards in 2011 for its EOS DSLR Cameras and its imageRUNNER range of Business Multifunction Devices.

PUTRA BRAND AWARDS Being the No. 1 choice of more and more households and businesses, Canon was crowned with 2 Putra Brand Awards in 2011. TIPA AWARD & EISA AWARD Canon’s EOS DSLR Cameras clinched top honours in the 2011 TIPA Awards and 2011 EISA Awards with an EOS DSLR Camera declared the Best D-SLR Entry Level by TIPA and European Camera of the Year by EISA.

GfK AWARDS Canon’s EOS line of DSLR Cameras was confirmed as the “No. 1 DSLR Brand in Asia” by GfK Asia in 2010, overtaking the top brands of DSLR Cameras in Malaysia and Asia.

Trusted for affordable speed and quality, Canon’s PIXMA range of Inkjet Printers was also honoured as the “No. 1 Inkjet Printer in Malaysia” by GfK in 2010.

Canon’s imageCLASS Laser Printers have earned themselves GfK’s No. 1 Laser Printer in Malaysia 2010 Award for their superb functionality and popularity.

RED DOT DESIGN AWARD & iF PRODUCT DESIGN AWARD Style statements that merge efficiency, convenience and comfort, Canon’s X Series of designer calculators attained a “red dot award: product design” 2011 and an “iF product design award” 2011.

BLI PICK AWARDS Canon’s imagePROGRAF Large Format Printer as well as eCopy and uniFLOW Business Solutions swept 3 BLI Summer 2011 Pick Awards for their unrivalled quality, cost-effectiveness and ease of use.