Is Your Hospitality Enterprise ?

Contoso Restaurant Microsoft Theater Schedule Microsoft Booth Guide Booth Guide and Contoso Hotel Tour

8b 8a Contoso m day one Tuesday, June 26 Klegg Media & SuiteLinq Concierge Hotel 10:10 AM Infosys: Virtual Concierge 7b 7a 6 5 In-Room Solutions 10:40 AM Microsoft: Is Your Hospitality Enterprise People-Ready? Customer Care Framework InfoGenesis Epicor 9 Life|ware & Agilysys 11:10 AM Tech Results: Intelligent Business: Beyond Traditional BI 10 Back Office & 9 Above Property GuestWare 4 11:40 AM Microsoft: Is Your Hospitality Enterprise People-Ready? ContosoSolutions Neudesic 12:10 PM TabletKiosk: Going Mobile with TabletKiosk Spa 12:40 PM GuestWare: GuestWare is Going Mobile 1:10 PM Microsoft: Is Your Hospitality Enterprise People-Ready? Theater Common Area Reflect Systems 3 1:40 PM GoConcierge: Amazing What One Application Can Do Solutions 2:10 PM Microsoft: Is Your Hospitality Enterprise People-Ready? Concierge Walk Up Systems Avanade 2:40 PM Reflect Systems: Dynamic Digital Signage and Interactive Applications 1 2

day two Wednesday, June 27 Booth Partners All demonstrations powered by Microsoft

10:10 AM Agilysys: The Power of an Integrated Property Management System m 1 7a Enter To Win One of Three Is your hospitality 10:40 AM Microsoft: Is Your Hospitality Enterprise People-Ready? Customer Care Framework Microsoft Windows Mobile-based

www.microsoft.com/hospitality Verizon Motorola Q Smartphones* 11:10 AM SoftBrands: The Epitome of PMS Flexibility and Scalability www.walkupsystems.com enterprise ?

11:40 AM Epicor: Integrated Hospitality Back Office Solution Simply attend any one 7b 12:10 PM Walk Up Systems: Mobile Check-In Solution of the Microsoft theater 2 www.agilysys.com sessions, scan your badge www.microsoft.com/hospitality 12:40 PM SuiteLinq: The Ultimate In-Room Experience www.avanade.com and complete a short 1:10 PM Microsoft: Is Your Hospitality Enterprise People-Ready? survey, and you will Contoso 8a TM Restaurant 1:40 PM Avanade: Elevate Your Guest to the Center of Your Business with Property Level CRM be eligible to win. One 3 www.suitelinq.com www.reflectsystems.com Smartphone will be given 2:10 PM Microsoft: Is Your Hospitality Enterprise People-Ready? away at the end of each Welcome to your tour of the Contoso Hotel, 2:40 PM Four Winds Interactive: Digital Signage to Impact the Guest Experience day. See the Microsoft 8b Contoso a Microsoft® Experience, and meet guest Joanne Malone. Join Joanne to see 4 www.klegg.com Concierge station for details. www.guestware.com Hotel solutions that enhance the guest experience, generate new revenue streams, and improve operations. The tour will focus on key areas of the hospitality operation: a property’s common areas; in-room experience; the back office and above property. You’ll also see how the Contoso day three Thursday, June 28 5 9 www.hospitality.epicor.com Hotel integrates all its solutions through a central Information Hub that allows disparate systems to “talk” www.life-ware.com 10:10 AM RedRock Software: Hospitality Supply Chain Management toContoso one another more easily. This Information Hub replaces the many point-to-point interfaces that are 10:40 AM The Rainmaker Group: Revolution 360° Customer Revenue Management commonly usedSpa in the hospitality industry with an efficient, cost-effective hub-and-spoke model. 6 11:10 AM PAR Springer-Miller: Using PMS as a Dynamic Guest Marketing Tool www.infogenesis.com 10 www.neudesic.com www.microsoft.com/hospitality 11:40 AM Neudesic: Neudesic’s Neuron Enterprise Service Bus for the Information Hub PMS COLORS Come tour the booth on your own or arrange a guided tour — please see one of the Microsoft PANTONE 541 C representatives at the Concierge station in the Microsoft booth. 12:10 PM Accelitec: PayPilot & FREEDOM – Contactless Payments for Multi-venue Hospitality *No purchase necessary. Need not be present to win. Must be 18 years or older to enter. Microsoft employees, Microsoft industry partners, and event exhibitors are not eligible. Winners will be chosen in a random drawing and announced at the end of each day. Chances of winning will depend on the number of entries. Actual smartphone may differ from that pictured. See the Microsoft Concierge station for details official rules.

© 2007 Microsoft Corporation. All rights reserved. Microsoft, Microsoft Dynamics CRM, Windows, Windows Vista, Excel, and BizTalk are trademarks of the Microsoft group of companies. Microsoft Booth 409 The names of actual companies and products mentioned herein may be the trademarks of their respective owners. Contoso Restaurant Contoso Hotel Tour with Guest Joanne Malone Microsoft and Partner Theater Presentations

Contoso Common Area Solutions Microsoft Theater Presentation Hotel Epicor: Integrated Hospitality Back Office Solution Guest Perspective. Join Joanne Malone as she checks in using her own mobile device, allowing her to bypass the front desk m Hospitality executives and operators rely on the data collected PAR Springer-Miller: Using PMS as a Dynamic SuiteLinq: The Ultimate In-Room Experience and simply pick up her room key when she arrives. While Joanne is at the hotel—or even before arrival—she has the option on-premise to make business decisions, making it essential that Guest Marketing Tool Is Your Hospitality Enterprise People-Ready? Learn how SuiteLinq delivers total in-room integration of the to use that same mobile device to book a spa appointment or place a room service order, so that it’s ready when she gets POS and PMS data is collected in a timely and accurate manner. Hospitality Management: See how a totally integrated hospitality “People-Ready” is the Microsoft philosophy of business success. broadband and on-demand entertainment and connectivity to the Contoso Hotel. As Joanne walks to her room she sees the schedule for the conference she’s attending displayed Epicor Hospitality helps organizations operate with optimal management system working in concert with cutting edge Companies excel when they empower their people. Priorities, services that wow your guests and increase your potential for on the hotel’s dynamic digital signage. The signage also shows personalized recommendations for restaurants and recreations efficiency and achieve maximum profitability. interoperability results in a dynamic guest marketing tool, Contoso organization, motivation, and leadership set the stage for net new revenue streams. www.suitelinq.com | Booth 1055 www.hospitality.epicor.com | See Microsoft Booth enabling an enhanced guest experience and the creation of net that are based on Joanne’s preferences. business success. But you also have to give your people the right See Microsoft Booth. Spa new revenue streams. www.springermiller.com | Booth 701 tools, information, and opportunities because success ultimately Operational Perspective. Joanne’s preferences are accessed through property-level customer relationship management comes down to your people. In this session you will hear about (CRM) systems, allowing employees to anticipate her requests. Her preferences are verified and updated at check-in through Microsoft’s key strategies for building a People-Ready hospitality the PMS system, which then triggers the systems and notifies the people that customize and enhance Joanne’s guest business: Integration, Business Intelligence, and the Guest experience. Integration of the Contoso Hotel’s sales and catering system allows the dynamic digital signage to present Joanne Experience. You will learn about solutions that enhance the Four Winds Interactive: Digital Signage to Impact with personalized content, based both on the group she’s come with and her own previously captured preference data. guest experience, improve operations and help generate the Guest Experience new revenue streams. Join us to hear how Microsoft and The Rainmaker Group: Revolution 360° Customer TabletKiosk: Going Mobile with TabletKiosk partner software solutions can help make your business See how to use digital signage as an effective way to impact Revenue Management TabletKiosk offers a broad range of mobile computing solutions more people-ready. www.microsoft.com/hospitality the guest experience, promoting and generating new revenue for hospitality professionals by offering Tablet PC’s and Ultra See The Rainmaker Group revolution product suite which In-Room Solutions streams. www.fourwindsinteractive.com | Booth 1117 Mobile PC’s designed to increase productivity for on-the-go maximizes total property profitability for operators of casino users. Come learn how mobility can help you improve the Guest Perspective. With Joanne, experience what a truly customized guest room can be. Leveraging Business Intelligence hotels and other hospitality enterprises. www.LetItRain.com guest experience and improve operations and service. (BI) and her managed preferences, Joanne’s in-room environment is tailored to her specific needs: the music is soft jazz, the www.tabletkiosk.com | Booth 775 drapes are drawn, the lighting is dimmed and the temperature is a perfect 72 degrees from the moment she sets foot in the Partner Theater Presentations door. During her stay, Joanne manages the in-room environment through a single device. From digital entertainment to GoConcierge: Amazing What One Application Can Do on-and off-property services, Joanne leverages the same device, and one integrated system, to address all her needs. GoConcierge enables the finest hotels in the world to communi- RedRock Software: Hospitality Supply Chain Management Operational Perspective. Gathering and analyzing Joanne’s past transactions, the preferences she’s identified and the cate seamlessly internally while providing a consistent first-class Accelitec: PayPilot & FREEDOM – experience for guests. www.goconcierge.net | Booth 931 group she’s with on property, Contoso Hotel can customize and personalize her experience because of Business Intelligence RedRock Software provides full function Supply Chain Contactless Payments for Multi-venue Hospitality Management systems for the hospitality industry. The Tech Results: Intelligent Business – and Integration. Whether the in-room device is running Windows Vista™ Media Center or Windows® XP Embedded in the Learn how PayPilot’s contactless solution for multi-venue solution is Web-based for .NET enterprise systems, providing Beyond Traditional BI flat panel TV, the experience she has is both integrated and intelligent, leveraging real-time information through the full “source to pay” functionality for hospitality operators. hospitality enhances both guest spend and experience by Learn about Tech Results’ comprehensive suite of solutions for Information Hub from all the different systems within the Contoso Hotel property. www.redrocksoftware.com simplifying the payment process while putting the guest in GuestWare: GuestWare is Going Mobile customer relationship and performance management for the control. www.paypilot.com GuestWare demonstrates how wireless mobile technology hospitality industry. From BI to personal contact management with valued guests, the systems are designed to work closely improves productivity and increases guest satisfaction. Learn TM Back Office and Above Property Solutions about mobile inspection software and automated dispatching of with your legacy infrastructure to deliver value to the bottom requests and work orders. www.guestware.com | Booth 1024 Reflect Systems: Dynamic Digital Signage and line, fast. You’ll see how Host VIP!, Marketing Direct, and WAGER Operational Perspective. Solutions in this area are usually “invisible” to guests like Joanne, but they can have a direct impact See Microsoft Booth deliver an improved guest experience, comprehensive end-to- on her experience. By accessing and acting on information captured in key hospitality systems such as PMS, POS and CRM, Agilysys: The Power of an Integrated Property Interactive Applications end business intelligence for all classes of user, and a simplified employees are able to anticipate Joanne’s needs and create a truly personalized experience for her. The data is pulled through Management System Extend your Enterprise Service Architecture with an integrated integration timeline to go-live. www.techresults.com the Information Hub and is showcased in an easy-to-view composite UI framework. Critical ERP and BI data is captured Learn how Agilysys LMS property management system integrates solution for dynamic signage and interactive guest applications. and served to management in real time, allowing for fast tracking of key performance indicators and rapid decision making. with property and headquarter systems using Web services ReflectView offers advanced scheduling, localized targeting, and ® Infosys: Virtual Concierge rich-media interactive application support for large scale digital Employees can act in real time to meet service requests, update preferences and communicate with fellow employees, using standards. See true integration enabled thru Microsoft BizTalk signage networks. The Microsoft .NET framework and Web either Contoso Hotel equipment or their own mobile devices. All of the Business Intelligence can be viewed and manipulated Server 2006 and Neudesic Neuron ESB. www.agilysys.com Infosys’ Virtual Concierge is a converged system that seamlessly Booth 611 | See Microsoft Booth integrates with hotel applications and enables personalized services architecture provides a platform for easily extending and in the format that is requested most often, Microsoft Office Excel®. concierge services across properties utilizing shared resources. integrating with existing and new guest services applications. www.infosys.com | Booth 1143 www.reflectsystems.com | See Microsoft Booth Information Hub: Simplifying Systems Integration. The integration of key hospitality systems, central to enhancing Walk Up Systems: Mobile Check-In Solution Joanne Malone’s guest experience, is achieved through a central Information Hub at the Contoso Hotel. The Information See the value of remote check-in first hand. Allow your guest to use their mobile device to check-in remotely and bypass Hub simplifies what had traditionally been complex, point-to-point communications between a variety of systems. Instead Avanade: Elevate Your Guest to the Center of of maintaining expensive interfaces that were necessary for systems to talk to one another, these disparate systems now the front desk allowing for more freedom in the guest Your Business with Property Level CRM experience. Walk Up Systems’ Self Check-In/Check-Out all talk to the hub. The solution providers present in the Contoso Hotel environment simply supply a connection to the Neudesic: Neudesic’s Neuron Enterprise Service Bus SoftBrands: The Epitome of PMS Flexibility PMS COLORS solution integrates with your PMS. The solution prints keys, Learn how Avanade’s effective, flexible and integrated Microsoft PANTONE 541 C hub in order to expose all relevant data. In addition to gaining a single view into operations, this integration gives the for the Information Hub and Scalability Dynamics™ CRM solutions are helping hospitality operators maps, the folio, and allows guests to schedule wake up calls, hotel’s employees access to the greatest asset they have for enhancing the guest experience: Guest Information. improve the guest experience, increase revenue per available See how Neudesic’s Neuron∙ESB provides a communication SoftBrands’ Epitome, developed from the ground up using order room service, and much more. www.walkupsystems.com guest and enhance guest loyalty before, during and after the stay. network across multiple hospitality systems using managed Web the Microsoft .NET framework, is a highly functional and See Microsoft Booth. www.avanade.com | See Microsoft Booth services to communicate guest data from disparate systems such scalable Property Management Solution for groups, chains, Come tour the booth on your own or arrange a guided tour — please see one of the Microsoft representatives as PMS, POS, in room, sales and catering, and maps back to the and independent hotels. www.softbrands.com | Booth 601 at the Concierge station in the Microsoft booth 409. guest folio. www.neudesic.com | See Microsoft Booth Contoso Restaurant Contoso Hotel Tour with Guest Joanne Malone Microsoft and Partner Theater Presentations

Contoso Common Area Solutions Microsoft Theater Presentation Hotel Epicor: Integrated Hospitality Back Office Solution Guest Perspective. Join Joanne Malone as she checks in using her own mobile device, allowing her to bypass the front desk m Hospitality executives and operators rely on the data collected PAR Springer-Miller: Using PMS as a Dynamic SuiteLinq: The Ultimate In-Room Experience and simply pick up her room key when she arrives. While Joanne is at the hotel—or even before arrival—she has the option on-premise to make business decisions, making it essential that Guest Marketing Tool Is Your Hospitality Enterprise People-Ready? Learn how SuiteLinq delivers total in-room integration of the to use that same mobile device to book a spa appointment or place a room service order, so that it’s ready when she gets POS and PMS data is collected in a timely and accurate manner. Hospitality Management: See how a totally integrated hospitality “People-Ready” is the Microsoft philosophy of business success. broadband and on-demand entertainment and connectivity to the Contoso Hotel. As Joanne walks to her room she sees the schedule for the conference she’s attending displayed Epicor Hospitality helps organizations operate with optimal management system working in concert with cutting edge Companies excel when they empower their people. Priorities, services that wow your guests and increase your potential for on the hotel’s dynamic digital signage. The signage also shows personalized recommendations for restaurants and recreations efficiency and achieve maximum profitability. interoperability results in a dynamic guest marketing tool, Contoso organization, motivation, and leadership set the stage for net new revenue streams. www.suitelinq.com | Booth 1055 www.hospitality.epicor.com | See Microsoft Booth enabling an enhanced guest experience and the creation of net that are based on Joanne’s preferences. business success. But you also have to give your people the right See Microsoft Booth. Spa new revenue streams. www.springermiller.com | Booth 701 tools, information, and opportunities because success ultimately Operational Perspective. Joanne’s preferences are accessed through property-level customer relationship management comes down to your people. In this session you will hear about (CRM) systems, allowing employees to anticipate her requests. Her preferences are verified and updated at check-in through Microsoft’s key strategies for building a People-Ready hospitality the PMS system, which then triggers the systems and notifies the people that customize and enhance Joanne’s guest business: Integration, Business Intelligence, and the Guest experience. Integration of the Contoso Hotel’s sales and catering system allows the dynamic digital signage to present Joanne Experience. You will learn about solutions that enhance the Four Winds Interactive: Digital Signage to Impact with personalized content, based both on the group she’s come with and her own previously captured preference data. guest experience, improve operations and help generate the Guest Experience new revenue streams. Join us to hear how Microsoft and The Rainmaker Group: Revolution 360° Customer TabletKiosk: Going Mobile with TabletKiosk partner software solutions can help make your business See how to use digital signage as an effective way to impact Revenue Management TabletKiosk offers a broad range of mobile computing solutions more people-ready. www.microsoft.com/hospitality the guest experience, promoting and generating new revenue for hospitality professionals by offering Tablet PC’s and Ultra See The Rainmaker Group revolution product suite which In-Room Solutions streams. www.fourwindsinteractive.com | Booth 1117 Mobile PC’s designed to increase productivity for on-the-go maximizes total property profitability for operators of casino users. Come learn how mobility can help you improve the Guest Perspective. With Joanne, experience what a truly customized guest room can be. Leveraging Business Intelligence hotels and other hospitality enterprises. www.LetItRain.com guest experience and improve operations and service. (BI) and her managed preferences, Joanne’s in-room environment is tailored to her specific needs: the music is soft jazz, the www.tabletkiosk.com | Booth 775 drapes are drawn, the lighting is dimmed and the temperature is a perfect 72 degrees from the moment she sets foot in the Partner Theater Presentations door. During her stay, Joanne manages the in-room environment through a single device. From digital entertainment to GoConcierge: Amazing What One Application Can Do on-and off-property services, Joanne leverages the same device, and one integrated system, to address all her needs. GoConcierge enables the finest hotels in the world to communi- RedRock Software: Hospitality Supply Chain Management Operational Perspective. Gathering and analyzing Joanne’s past transactions, the preferences she’s identified and the cate seamlessly internally while providing a consistent first-class Accelitec: PayPilot & FREEDOM – experience for guests. www.goconcierge.net | Booth 931 group she’s with on property, Contoso Hotel can customize and personalize her experience because of Business Intelligence RedRock Software provides full function Supply Chain Contactless Payments for Multi-venue Hospitality Management systems for the hospitality industry. The Tech Results: Intelligent Business – and Integration. Whether the in-room device is running Windows Vista™ Media Center or Windows® XP Embedded in the Learn how PayPilot’s contactless solution for multi-venue solution is Web-based for .NET enterprise systems, providing Beyond Traditional BI flat panel TV, the experience she has is both integrated and intelligent, leveraging real-time information through the full “source to pay” functionality for hospitality operators. hospitality enhances both guest spend and experience by Learn about Tech Results’ comprehensive suite of solutions for Information Hub from all the different systems within the Contoso Hotel property. www.redrocksoftware.com simplifying the payment process while putting the guest in GuestWare: GuestWare is Going Mobile customer relationship and performance management for the control. www.paypilot.com GuestWare demonstrates how wireless mobile technology hospitality industry. From BI to personal contact management with valued guests, the systems are designed to work closely improves productivity and increases guest satisfaction. Learn TM Back Office and Above Property Solutions about mobile inspection software and automated dispatching of with your legacy infrastructure to deliver value to the bottom requests and work orders. www.guestware.com | Booth 1024 Reflect Systems: Dynamic Digital Signage and line, fast. You’ll see how Host VIP!, Marketing Direct, and WAGER Operational Perspective. Solutions in this area are usually “invisible” to guests like Joanne, but they can have a direct impact See Microsoft Booth deliver an improved guest experience, comprehensive end-to- on her experience. By accessing and acting on information captured in key hospitality systems such as PMS, POS and CRM, Agilysys: The Power of an Integrated Property Interactive Applications end business intelligence for all classes of user, and a simplified employees are able to anticipate Joanne’s needs and create a truly personalized experience for her. The data is pulled through Management System Extend your Enterprise Service Architecture with an integrated integration timeline to go-live. www.techresults.com the Information Hub and is showcased in an easy-to-view composite UI framework. Critical ERP and BI data is captured Learn how Agilysys LMS property management system integrates solution for dynamic signage and interactive guest applications. and served to management in real time, allowing for fast tracking of key performance indicators and rapid decision making. with property and headquarter systems using Web services ReflectView offers advanced scheduling, localized targeting, and ® Infosys: Virtual Concierge rich-media interactive application support for large scale digital Employees can act in real time to meet service requests, update preferences and communicate with fellow employees, using standards. See true integration enabled thru Microsoft BizTalk signage networks. The Microsoft .NET framework and Web either Contoso Hotel equipment or their own mobile devices. All of the Business Intelligence can be viewed and manipulated Server 2006 and Neudesic Neuron ESB. www.agilysys.com Infosys’ Virtual Concierge is a converged system that seamlessly Booth 611 | See Microsoft Booth integrates with hotel applications and enables personalized services architecture provides a platform for easily extending and in the format that is requested most often, Microsoft Office Excel®. concierge services across properties utilizing shared resources. integrating with existing and new guest services applications. www.infosys.com | Booth 1143 www.reflectsystems.com | See Microsoft Booth Information Hub: Simplifying Systems Integration. The integration of key hospitality systems, central to enhancing Walk Up Systems: Mobile Check-In Solution Joanne Malone’s guest experience, is achieved through a central Information Hub at the Contoso Hotel. The Information See the value of remote check-in first hand. Allow your guest to use their mobile device to check-in remotely and bypass Hub simplifies what had traditionally been complex, point-to-point communications between a variety of systems. Instead Avanade: Elevate Your Guest to the Center of of maintaining expensive interfaces that were necessary for systems to talk to one another, these disparate systems now the front desk allowing for more freedom in the guest Your Business with Property Level CRM experience. Walk Up Systems’ Self Check-In/Check-Out all talk to the hub. The solution providers present in the Contoso Hotel environment simply supply a connection to the Neudesic: Neudesic’s Neuron Enterprise Service Bus SoftBrands: The Epitome of PMS Flexibility PMS COLORS solution integrates with your PMS. The solution prints keys, Learn how Avanade’s effective, flexible and integrated Microsoft PANTONE 541 C hub in order to expose all relevant data. In addition to gaining a single view into operations, this integration gives the for the Information Hub and Scalability Dynamics™ CRM solutions are helping hospitality operators maps, the folio, and allows guests to schedule wake up calls, hotel’s employees access to the greatest asset they have for enhancing the guest experience: Guest Information. improve the guest experience, increase revenue per available See how Neudesic’s Neuron∙ESB provides a communication SoftBrands’ Epitome, developed from the ground up using order room service, and much more. www.walkupsystems.com guest and enhance guest loyalty before, during and after the stay. network across multiple hospitality systems using managed Web the Microsoft .NET framework, is a highly functional and See Microsoft Booth. www.avanade.com | See Microsoft Booth services to communicate guest data from disparate systems such scalable Property Management Solution for groups, chains, Come tour the booth on your own or arrange a guided tour — please see one of the Microsoft representatives as PMS, POS, in room, sales and catering, and maps back to the and independent hotels. www.softbrands.com | Booth 601 at the Concierge station in the Microsoft booth 409. guest folio. www.neudesic.com | See Microsoft Booth Contoso Restaurant Microsoft Theater Schedule Microsoft Booth Guide Booth Guide and Contoso Hotel Tour

day two Wednesday, June 27 Booth Partners All demonstrations powered by Microsoft

www.microsoft.com/hospitality Verizon Motorola Q Smartphones* 11:10 AM SoftBrands: The Epitome of PMS Flexibility and Scalability www.walkupsystems.com enterprise ?

© 2007 Microsoft Corporation. All rights reserved. Microsoft, Microsoft Dynamics CRM, Windows, Windows Vista, Excel, and BizTalk are trademarks of the Microsoft group of companies. Microsoft Booth 409 The names of actual companies and products mentioned herein may be the trademarks of their respective owners. Contoso Restaurant Microsoft Theater Schedule Microsoft Booth Guide Booth Guide and Contoso Hotel Tour

day two Wednesday, June 27 Booth Partners All demonstrations powered by Microsoft

www.microsoft.com/hospitality Verizon Motorola Q Smartphones* 11:10 AM SoftBrands: The Epitome of PMS Flexibility and Scalability www.walkupsystems.com enterprise ?