Franco- Vietnamese Hospital Improves Operational Efficiency and Clinical Effectiveness with a Single Integrated System

Franco- Vietnamese Hospital improves operational efficiency and clinical effectiveness with a single integrated system

Orion Health Case Study: Franco-Vietnamese Hospital

Vietnam

http://www.fvhospital.com With over 950 service staff, including 130 Vietnamese and expatriate doctors, FV provides Customer Name care across more than 30 medical specialties at Franco-Vietnamese Hosptial its 220-bed hub hospital. Location Ho Chi Minh City, Vietnam The Challenge From inception, FV Hospital aspired to have a comprehensive, fully integrated hospital Website information system with a single database http://www.fvhospital.com platform. To achieve this, FV Hospital was keen on improving their current healthcare systems Organisation Type to allow for better integration and improved Private Hospital communication throughout their facility. Number of Beds 220 Beds, 200 000+ patients per year The Solution Orion Health was commissioned by FV Hospital to implement its Hospital Information Products Implemented System solution, Orion Health Enterprise. Orion Health Enterprise Working closely with FV Hospital, Orion Health implemented a full hospital management Key Benefits solution that successfully integrates with FV • A single integrated system to share Hospital’s in-house custom-developed software. volumes of hospital information; Over time, FV Hospital has continued to work enabling clinicians to get full closely with Orion Health, upgrading its original access to holistic patient medical HIS, and adding additional modules to extend information instantaneously functionality as required. • End-to-end management of all hospital departments Enterprise allows FV Hospital to register • A trans-boundary system that and manage patients from all over the world, allows users to register and manage enhancing patient management throughout patients from around the world the outpatient journey. Through the Patient Administration module, FV can capture patient demographics, book appointments and The Customer resources and improve wait list management. Enterprise allows FV to optimise the processing As the first Joint Commission International of patients from registration; to allocation to a (JCI) accredited hospital in South Vietnam, queue of waiting patients for faster service times. Franco-Vietnamese (FV) Hospital is known for With the Clinicals module clinicians can sign on its international standard of care, commitment to a single web based portal to collect, store and to clinical quality and patient centric service. It is retrieve relevant clinical information, customised the first healthcare center in Vietnam to issue a to the individual and organisations needs. Code of Medical Ethics, and has zero tolerance to all forms of corruption and bribery in healthcare. FV Hospital has also implemented the Pharmacy Information System, Laboratory Information Established and inaugurated by a group of System (LIS), Radiology Information System ten French doctors in 2003, FV Hospital is a (RIS), Picture Archiving and Communication wholly foreign-owned general hospital, offering system (PACs), Order Entry, Patient Finance, a wide range of medical and surgical services Accounting, and Materials Management under one roof, equipped to care for patients modules. The LIS and RIS results are from consultation and diagnosis through to the electronically available in the patient’s record completion of treatment. as soon as they are created, reducing result

Orion Health Case Study Franco-Vietnamese Hostpital Improving Operational Efficency 2 turnaround times for patients. FV Hospital is able • Automated ordering interfaces enabled to utilise these solutions to increase operational better visibility of patient records for efficiency and clinical efficacy due to in-depth clinicians knowledge and technical expertise accumulated • Increased patient safety and reduction of over the past decade using these solutions medication errors and working closely with Orion Health support • Extension of integration capabilities with teams. standard laboratory analysers being integrated back into the deployed HIS The software’s advanced capabilities provided a solution platform for an integrated system to facilitate a seamless and complete hospital administrative cycle, from registration to scheduling, and full multi-currency revenue cycle management.

The latest module to be implemented in June Following on from the initial successful implementation, Orion Health and 2018 collaboratively between FV Hospital and FV Hospital have continued to work Orion Health was the Pharmacy Information in close collaboration to continue to System, enabling complete medication workflow drive improvements to patient care and from order and filling, to dispensing. With this patient outcomes across all facets of the implementation, FV Hospital gains include: hospital operation

• Seamless integration across ordering, Mark Capill, pharmacy revising, medication supplying, CEO Hospitals, Orion Health charging, stock management and medication administration • A reduction in the duplication of data entry and human errors Future Developments • A reduction in data redundancy across FV Hospital will continue to upgrade different systems their platform to the latest version of the • Clinical decision support such as allergy Enterprise Solution which includes significant checking, drug-drug interaction, duplicate developments in patient administration, patient therapy, and drug to patient condition finance, security and interfacing. checking • Barcode medication administration and simplified return process with scanning • Electronic daily inpatient supply process (using Routine Fill Processing)

The Results Within months of implementation, there was an overall improvement in operational efficiency and clinical effectiveness. Other prominent results include:

• Improved workflow within departments and integrated imaging capability with electronic medical records that simplify clinician use and increase time savings

Orion Health Case Study Franco-Vietnamese Hostpital Improving Operational Efficency 3 Orion Health At Orion Health, we provide solutions which enable healthcare organisations to serve more than 100 million patients globally. Built on an open platform that seamlessly integrates local, regional, and national data, making it more readily available to doctors, nurses, specialists and patients themselves. The global company is committed to continual innovation, investing substantially in research and development to cement its position at the forefront of precision medicine.

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