EnergyAustralia about us Our purpose is to lead and accelerate the clean transformation for all.

Who we are Our approach to energy EnergyAustralia is a leading energy retailer and The current Australian energy system is generator with 2.4 million accounts across underpinned by coal, however the transition $2.4M eastern . to cleaner energy to address climate change and is already underway. Our heritage dates back almost a century. gas accounts Today, we supply energy to our residential and Our long-term renewable agreements are worth business customers from a modern energy almost $3 billion and underpin 7.5 per cent of portfolio, underpinned by coal and gas power the large-scale wind and solar projects in the plants, as well as renewable energy sources like National Electricity Market (NEM). ~$3B wind, solar and batteries. Long-term Our goal is to be carbon neutral by 2050. renewable EnergyAustralia is owned by CLP Group, one Since 2016, we have given our customers the agreements of the oldest and largest integrated power opportunity to offset their emissions from home businesses in the Asia Pacific. electricity use at no extra cost to them. We We operate on Aboriginal land and expanded our Go Neutral program to home gas acknowledge the continuous connection First use in May 2020. +5000 MW Nations peoples have to Country and culture. Energy portfolio We added Business Carbon Neutral in June capacity Our values 2020, helping our business customers offset their electricity emissions and display their Energy is fundamental to daily life, allowing carbon credentials for a flat fee. people to work and play. Our extensive demand response program, 2050 Our job is to make, buy and supply cleaner PowerResponse, helps lower peak demand Our goal is to be energy for our customers in a way that is across the energy system so that it’s not carbon neutral reliable, affordable and sustainable for all. necessary to build as much new generation. by 2050 We’re doing the right thing by our customers and Our participating customers can save leading change as the only major retailer who is a money by using less energy during peak signatory to the Energy Charter. demand events. Energy Charter The Energy Charter is an industry led initiative In 2018, we completed ’s first two The only major focused on embedding customer-centric battery storage facilities with a combined retailer who is a culture and conduct in energy businesses to capacity of 55 MW, equivalent to 80 MWh. signatory to the create real improvements in service delivery. Energy Charter We’re also exploring new approaches, such as Through the Energy Charter, we share best an energy recovery project at the existing Mt practices and collaborate on #BetterTogether Piper power station in and initiatives that aim to solve customer problems. pumped hydro storage opportunities. Top 5 In October 2020, we ranked in the top five Our challenge is to make sure we use our Energy companies energy companies on customer experience existing coal-fired assets to support the on customer by CSBA, Australia’s leading customer service experience integration of new, cleaner sources of power. Oct 2020 and experience benchmarking provider.

Our purpose is underpinned by our values - customers are our priority, do the right thing and lead change.

Information current as at December 2020 Our asset & energy portfolio Our Workplace Giving program has one of Our energy portfolio has a mix of coal, gas, solar Australia’s highest participation rates and through and wind energy representing more than it our people and company are on track to donate close to $1 million in just three years. Top 3 5000 MW of capacity. Placed Silver We have two large coal-fired power stations Our people are encouraged to volunteer; in in the 2020 2019 we put almost 5000 hours of time back Workplace Giving at Yallourn in Victoria’s and Mt Excellence Awards Piper near Lithgow in New South Wales. Our into supporting the community. generation fleet includes gas-fired plants such Our Workplace Giving program placed Silver in as Tallawarra, Australia’s most thermally efficient the 2020 Workplace Giving Excellence Awards. gas-fired plant in New South Wales as well as Newport and Jeeralang in Victoria. Helping the most vulnerable people in our $1M community is important. Today, our industry- On track for Doing the right thing and leading change leading hardship program, EnergyAssist, $1M Workplace supports more than 23,000 customers get in Giving donations At EnergyAustralia, we recognise Aboriginal and in three years Torres Strait Islander peoples as the Traditional control of their energy usage and bills. Owners of the land on which we operate and Broad & diverse workforce the communities we serve. Our goal is to build working relationships with Aboriginal and We have over 2300 employees across Victoria, ~5000 Torres Strait Islander peoples and communities New South Wales and South Australia, with contact centre operations in the Community more broadly. hours put in CBD, Geelong, India and the Philippines. by our people We find that when people feel comfortable about bringing their whole selves to work, they do great things. In 2018, we closed the gender pay gap +2300 overnight and PRISM, our LGBTIQ+ community Employees forming a broad group was named network of the year. and diverse workforce The only acceptable number of injuries is zero Smoking ceremony conducted by Wurundjeri In 2020, we operated for a 46 consecutive days Traditional Owner, Ron Jones, at our Melbourne without an injury and had fewer injuries than offices during National Reconciliation Week. the previous year – that’s great, but the only acceptable number of injuries is zero. It is through our Reconciliation Action We’re committed to providing a safe workplace Plan (RAP), that we recognise and for every person at every site. Our approach is embrace Aboriginal and Torres Strait based on the early identification of risks and actively managing those risks so impacts are Islander peoples and cultures in the minimised or avoided. way we work. Everyone has the right to go home safely from work each day.

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QLD

Wind (562MW) Gas (1,567MW) Owned assets Power purchase Brisbane Cathedral Rocks Hallett (215MW) 1% 1 Cathedral Rocks agreements 10.5% (33MW) Newport (500MW) 2 Hallett 8 Boco Rock SA Mortons Lane Jeeralang (432MW) 5.5% 3 Jeeralang 9 Bodangora (19.5MW) Tallawarra 4 Mount Piper 10 Coleambally NSW Waterloo (56MW) (420MW) 5 Newport 11 Gannawarra 2 9 Gullen Range 13 6 Tallawarra 12 Gullen Range 17 4 (165.5MW) Coal (2,880MW) 13 Manildra 1 Sydney 53.8% 7 Yallourn Adelaide Boco Rock Yallourn (1,480MW) 10 16 6 29.2% 14 Mortons Lane 11 (113MW) Wind VIC 12 Mount Piper 15 Ross River Taralga (107MW) (1,400MW) Solar 18 Melbourne Taralga 8 16 7 Bodangora (68MW) Gas 14 5 Storage 17 Waterloo 3 Coal power Solar (294MW) (55MW/80MWh) 18 Ballarat Storage Manildra (46MW) Gannawarra Ross River (93MW) (25MW/50MWh) Gannawarra Ballarat (50MW) (30MW/30MWh) Coleambally (105MW)

EnergyAustralia fact sheet Information current as at December 2020