YOUTHTOOLKIT SOCIAL ACTION IN HEALTH AND SOCIAL CARE VOLUNTEERINGMATTERS.ORG.UK

THE DEPARTMENT OF HEALTH HAS PROVIDED FUNDING TO VOLUNTEERING MATTERS (FORMERLY KNOWN AS CSV) TO ASSIST IN THE PROVISION OF THE TOOLKIT. CONTENTS

1. Foreword 4 From The Department of Health 4 TOOLKIT Oonagh Aitken, Chief Executive of Volunteering Matters 5 YOUTH SOCIAL ACTION IN 2. Introduction 6

HEALTH AND SOCIAL CARE 3. Benefits of Youth Volunteering and Developing the Business Case 10 In this chapter we look at the benefits of youth volunteering and provide you with the evidence to develop your own business case. AUTHORED BY: Jemma Mindham (Volunteering Matters) 4. Creating Attractive and Successful Youth Volunteering Roles 16 Emma Thomas-Hancock (Volunteering Matters) In this section we consider what roles are suitable for young Duncan Tree (Volunteering Matters) volunteers and provide examples of where these have been applied. Emily Michelis (Volunteering Matters) Carol Rawlings (NAVSM) 5. Managing Your Programme and Volunteers 30 Charlotte Hill (#iwill) In this section we provide you with information on how to get started, good practice in volunteer management, key considerations when EDITED BY: involving young volunteers, management of risk and the importance Laura Bell (Volunteering Matters) of recognising the contribution of your volunteers. Amanda Francis (Volunteering Matters) 5.1 Getting Started 31 5.2 Recruiting Young Volunteers 34 5.3 Recognising Volunteer Contribution 42

6. Effective Fundraising 44 In this section we consider the need for funding to carry out your programme, or develop roles for young volunteers, and how you might be able to access this.

7. Measuring and Demonstrating Impact 48 In this section we cover the basic principles of monitoring your programme, evaluating its impact, and the importance of this, as well as looking at existing models and research available.

8. Acknowledgements and Resources 58

2 VOLUNTEERING MATTERS YOUTH SOCIAL ACTION TOOLKIT 3 SECTION 1. FOREWORD JEREMY HUNT MP OONAGH AITKEN Secretary of State for Health CEO of Volunteering Matters

“As the NHS Constitution makes clear, ‘the NHS roles, but we would also encourage organisations “Providing meaningful opportunities for young people to engage belongs to the people’. Effectively involving to consider new innovative opportunities around in volunteering and social action within health and care settings volunteers in health and social care helps to make social action. is more important than ever. We know that these experiences that vision a reality. improve the outcomes for people with health and care needs, We also believe that there is great potential in the create a stronger sense of community and demonstrate to young The benefits offered by volunteering both to forging of new relationships between health and people the vast range of potential career opportunities in our health health and social care organisations, people who care organisations and partners across education and care sector. are supported by volunteers, and to individual and the voluntary sector. volunteers themselves are considerable. As the UK’s leading volunteering and social action charity We want to thank Volunteering Matters and their Volunteering Matters was delighted to be invited by the Department The Department of Health, alongside the Cabinet partners for producing this toolkit and we hope of Health to work together with a range of partners including #iwill, Office, NHS England, and Public Health England is it is a helpful practical contribution for those the National Council of Voluntary Organisation (NCVO), Marie Curie keen to support the widening of opportunities for organisations who already offer opportunities Cancer Care and the National Association of Voluntary Service volunteering and social action for young people and for those who may be thinking of doing so Managers (NAVSM) in the production of this toolkit. across the health and care system. in the future. Designed as a practical resource for those already offering We have strong evidence of the benefits of Over the next few months we want to continue volunteering opportunities for young people in health and social care volunteering and social action for young people. to work with Volunteering Matters, #iwill, the settings, as well of those thinking of involving young people, we hope These include young people learning new skills, Cabinet Office, NHS England and other key bodies this toolkit will help promote opportunities for young volunteers and benefiting from broader experiences, gaining from across health, care and education to support a secure an increase in both the number and range of these. interactions and empathy with others, supporting growth in the number of young people benefiting further education, training and employment, and from these opportunities.” But more importantly we hope this toolkit will help to embed social building new social networks. action and volunteering in the everyday lives of young people and improve the health and wellbeing of everyone.” We have been working with Volunteering Matters (formerly known as Community Service Volunteers – CSV), #iwill (a national campaign that aims to make social action part of life for as many 10 to 20 year-olds as possible by the year 2020.) and the National Association of Volunteering Service Managers (NAVSM) to help unlock opportunities for younger people in a range of settings. These opportunities may be in traditional volunteering

4 VOLUNTEERING MATTERS YOUTH SOCIAL ACTION TOOLKIT 5 It is important to be clear about the It is clear that some colleagues in the health and interchangeable terminology of Volunteering care sector already have successful volunteering (often considered as ‘formal’ activity) and Social schemes in operation, some of which already Action (often considered as ‘informal’ activity). involve young people, and we want to celebrate Both are actions which are carried out to the these successes. Others, however, have involved SECTION 2. benefit of others. Volunteering is a form of social young people with varying degrees of success, action. Therefore, within this toolkit, these terms due to a variety of reasons. Accordingly, the have become interchangeable. preparation of this toolkit has been informed by recognising the challenges associated with It is helpful, however, to refer to #iwill‘s definition engaging young people. These include; retaining of Youth Social Action: INTRODUCTION attention during potentially lengthy recruitment “Young people taking practical action in the processes, differing motivations, difficulty in service of others to create positive change. attracting young people, poor retention following This toolkit takes an inclusive and broad approach Social action might happen through a structured placement, lack of commitment and practical programme or school or workplace, or might be issues for example insurance. to social action and volunteering – including both self- generated by young people themselves.” To provide further practical support to organisations The following qualifying statements relate to formal and informal opportunities for young people considering offering opportunities to young people, this definition of social action: to engage within health and care settings and wider we have developed some useful templates. Relates to people or the environment outside In this toolkit, we consider: activity that is often described as social action. of their own home The value of volunteering Is generally voluntary, but there may be occasions where organised activities (i.e. Why young people volunteer school) qualify as social action In what settings and roles young people Is generally unpaid unless subsidised as volunteer part of a service year, apprenticeship or The appropriate management of young people employer-supported days How best to measure the impact of youth Includes volunteering for a charity, volunteering fundraising, community organising, campaigning, mentoring, tutoring, Where funding might be secured for youth befriending etc. volunteering programmes. Health and Social Care Roles – Volunteering Our aim is to encourage more health and roles within health and social care are varied and care agencies to extend and diversify their depend on the care setting in which the support is volunteering programmes to and for young required. Whilst there are some similar roles across people, or to establish distinct youth volunteering organisations, there are also roles that are tailor programmes. In doing this, we hope to engage made or bespoke, developed to meet the needs of more young people in volunteering in health the people who directly benefit from them. and care settings, through an increased range of appropriate and attractive opportunities. We want this toolkit to be used as a practical tool to support organisations in creating opportunities We have tried to ensure that this toolkit is as for young people – across the age ranges. In user friendly as possible. The intention is for it to addition to this, we want to ensure that young be read as a complete guide, with each section people are made aware of those opportunities complementing and further enhancing your and feel empowered to engage with them. We knowledge bank. Links to external resources and hope that this toolkit will encourage, support and research are included throughout and we have enable you to consider young people for roles been careful to ensure that we direct you to the you already have, and roles for young volunteers most appropriate industry resources available to when you develop new volunteering programmes support you in developing your programme and within your organisation. We also hope to inspire youth volunteering roles in a safe, suitable and you to consider creating special programmes sustainable way. specifically for and with young people.

6 VOLUNTEERING MATTERS YOUTH SOCIAL ACTION TOOLKIT 7 VOLUNTEERING MATTERS: #iwill: NAVSM: Volunteering Matters, formerly know as #iwill is a national campaign that aims to make The National Association of Voluntary Services Community Service Volunteers (CSV), is the UK’s social action part of life for as many 10 to 20 Managers (NAVSM) exists to support and develop leading volunteering charity with a substantial year-olds as possible by the year 2020. Through best practice in volunteer management within the track record and reputation for the effective collaboration and partnership it is spreading the NHS, to enhance the experience of patients, carers, recruitment, training, support and management word about the benefits of youth social action, the public, and staff. of volunteers in a wide range of settings. In working to embed it in the journey of young 5 REASONS WHY NAVSM strives to be the organisation of choice 2013 Volunteering Matters celebrated its 50th people and creating fresh opportunities for the for anyone responsible for volunteering in the anniversary with a reception at St James’s Palace participation. The campaign is being coordinated NHS and for those associated with the provision YOU SHOULD INVOLVE graciously hosted by Her Majesty the Queen. by the charity Step Up To Serve and consists of of volunteering services. It is a membership over 100 leading organisation across all sectors Volunteering Matters focuses on making a difference association, funded from subscriptions from such as education, business, voluntary sector, YOUTH VOLUNTEERS for the most disadvantaged in society, supporting its members. health and social care. people in a whole range of circumstances with no NAVSM’s mission and purpose are: 1. To empower young people barriers on age. Volunteering Matters undertakes a The campaign was launched in November within health and social care range of intergenerational activities in schools and 2013 by HRH The Prince of Wales and the three To enhance the experience of patients, carers, with individuals, and encourages the mutual benefits main UK party leaders. Their definition of social the public and staff in the NHS, through best 2. To develop young people – their skills, of peer to peer work and helping volunteers support action means ‘practical action in the service practice in volunteer management. understanding, and aspirations – as and organise other volunteers. Volunteering Matters of others that creates a double benefit’. This your potential future workforce To provide a strategic lead for promoting and works at the very hard end of social action, supporting benefit is to the young people themselves and driving forward the future of volunteering in 3. To engage with ALL of your community individuals and families who are amongst the most the communities in which they live. The #iwill the NHS through: and ensure you are meeting their vulnerable and excluded in society. vision is that every young person in the UK is changing needs taking part in this kind of ‘quality’ social action Best evidence based practice in the Volunteering Matters is actively involved in a and will be achieved by inspiring leaders from management of volunteers 4. To support improved health and number of major national campaigns focused across society to create fresh opportunities for wellbeing for young people on the commitment to increase opportunities for The ‘voice’ of its members 10-20 year-olds to take part. By 2020 more than 5. To improve patients’ experiences young people to develop confidence and become Utilisation and sharing of knowledge, 1 million young people will get the chance to of care and support you to meet engaged and active in their communities, including: skills and expertise engage in social action for the first time. statutory objectives. Two pledges to #iwill The campaign’s overarching goal is: To increase Positive influencing of stakeholders on the Volunteering Matters commit to involve more the number of young people aged 10-20 taking benefits and added value of volunteering “WHAT FIRST INSPIRED ME TO BEGIN young people to play an active role in building part in meaningful social action by 50% in the services VOLUNTEERING WERE THE EXPERIENCES THAT stronger, safer communities through high UK by 2020. quality social action that benefits themselves Pro-active and collaborative working with I WOULD GAIN. I WOULD LIKE TO BECOME A and society as a whole. Plan to involve 380 The #iwill campaign in collaboration with all its partnership organisations. SPEECH AND LANGUAGE THERAPIST” partners have developed a quality framework for young people in social action in Dover and NAVSM has been involved in a number of Youth volunteer Canterbury over the next two years. youth social action. This agreed set of principles national projects and working groups to develop should underpin all further work on assessing Volunteering Matters commit to supporting volunteering within the healthcare sector. good practice and establishing an agreed quality “THE VOLUNTEERS ARE MORE THAN JUST AN young people and the sector, working with standard for youth social action programmes. The #iwill, to increase the number of volunteering EXTRA SET OF HANDS; THEY MAKE A HUGE six agreed principles of youth social action are: www.navsm.org opportunities available to young people in IMPACT ON THE VULNERABLE ADULTS IN THEIR the health and social care sectors through Challenging: stretching and engaging as well CARE. VOLUNTEERING MATTERS VOLUNTEERS the launch of a Youth Volunteering Toolkit as exciting and enjoyable BRING DIVERSITY TO THE SERVICE WE PROVIDE… and cross sector Alliance. Youth-led: led, owned and shaped by A VITALITY AND FRESHNESS THAT GIVES THE Delivery of the National Citizen Service (NCS) young people WHOLE TEAM A BOOST; THE CONTRIBUTION THEY in Yorkshire and the Humber Socially Impactful: creating positive social Delivering a Kent programme for the Youth change that is of benefit to the wider MAKE CANNOT BE UNDERESTIMATED.” Social Action Fund, funded by the Cabinet Office community as well as to the young people Organisation Volunteering Matters Full Time Volunteering themselves – which for 52 years has supported hundreds Progressive: progressing to other programmes “I STARTED AS A VOLUNTEER AT 16…NOW, of young people every year to engage in and activities ALL THESE YEARS LATER, I AM BACK IN full time volunteering activities including Embedded: becoming the norm in a young SOUTHAMPTON AS A FOUNDATION YEAR ONE supporting disabled people and those with person’s journey towards adulthood and a HOUSE OFFICER IN SURGERY” limited mobility to live independently, enabling habit for life disabled students to attend university, Youth volunteer Reflective: valuing reflection, recognition conservation of historic buildings, and and reward. engaging other young people in social action in their communities. For more information: www.iwill.org.uk For more information: www.volunteeringmatters.org.uk 8 VOLUNTEERING MATTERS YOUTH SOCIAL ACTION TOOLKIT 9 It is clear that young people want to contribute BACKGROUND: through volunteering and social action. Existing volunteering programmes within health settings already include significant numbers of young The health, social, and economic inclusion volunteers. Within the volunteering programme benefits of volunteering in health and care for King’s College Hospital Trust, there are 1,500 SECTION 3. settings are widely evidenced and increasingly volunteers of which 70% are under 30 years of understood – for the volunteer, the person and age – the majority of whom are between 16 to community with whom they are volunteering, 21-years-old. and the agency with which they volunteer: This is reinforced by findings of various existing BENEFITS OF YOUTH In their Five Ways to Wellbeing, The New programmes of work, including: Economics Foundation found that reciprocity Volunteering Matters’s VIBE project at Queen and giving back to others promotes wellbeing Mary’s Hospital in Sidcup, Kent was a youth for all ages volunteering project which ran for 10 years. VOLUNTEERING WITHIN The King’s Fund Report (2013) Volunteering in During that time over 2,100 young people Health and Care found that support provided volunteered at Queen Mary’s collectively by volunteers and peer mentors is of particular contributing 185,000 hours of their time. value to those who rely most heavily on services Volunteers participated in social and wellbeing HEALTH AND SOCIAL CARE: In a 2013 Volunteering Matters survey, 79% of activities including supporting patients during individuals supported by Volunteering Matters mealtimes, taking round the library and League volunteers felt that as a result of having of Friends trolley services, and attending volunteer support they were actively more Patient Care meeting. In an evaluation, 74% of SETTINGS AND DEVELOPING engaged within their community and 78% Volunteering Matters Vibe volunteers said that reported that their wellbeing had improved they volunteered at Queen Mary’s because they The Report of the Mid Staffordshire NHS were interested in pursuing a career in the NHS Foundation Trust Public Inquiry (2013) refers to National Citizen Service, launched in 2011 THE BUSINESS CASE the need for staff to be given the time, space and managed by the NCS Trust since 2013, is and autonomy to be able to put the patient first a Cabinet Office funded programme bringing In this chapter we look at the benefits of youth and do the best for them. This can be achieved young people aged 15-17 from diverse through volunteer contribution, providing staff backgrounds together to take part in social volunteering and help provide you with the evidence with the much needed time and capacity to action activities and support them to develop to develop your own business case. focus on patient care, and therefore greatly greater confidence, self-awareness and enhancing patients’ wellbeing. responsibility. In 2013, just under 40,000 young We also know that there are some specific people took part in activities. In an evaluation benefits for young people in particular: carried out by Ipsos Mori www.ncsyes.co.uk/ impact the following key findings were reported: Volunteering is an effective route into employment – a 2013 evaluation of the 76% of participants felt more confident about Volunteering Matters Full-Time Volunteering getting a job programme found that over 93% of young 92% felt they had developed useful skills volunteers went on to education, employment, training or further volunteering 61% felt they had a greater responsibility towards others in their community and 72% Access to employment opportunities is also would now help out locally. critical to an individual’s health and wellbeing: The Prince’s Trust published a report in 2013 Research, consultation, and continuing monitoring on wellbeing based on a survey of 2,161 young across existing youth volunteering programmes people aged 16 – 25 years old (Youth Index has allowed for a picture of the benefits of 2013) www.princes-trust.org.uk/about_the_trust/ volunteering and social action within health what_we_do/research/youth_index_2013.aspx. settings to be drawn. It found that 40% of jobless young people had faced symptoms of mental illness as a direct result of unemployment, and 21% of young people with fewer than 5 GCSEs admitted to drinking or taking drugs to get through the day and 9% said that “life is not worth living” Early access to volunteering can help to embed the spirit of social action into a young person’s life journey; 79% of young people on Volunteering Matters’s Full-Time Volunteering programme stated that they would volunteer again.

10 VOLUNTEERING MATTERS YOUTH SOCIAL ACTION TOOLKIT 11 Engaging young people with vulnerable DEVELOPING THE BUSINESS CASE: Report of the Mid Staffordshire NHS Foundation WE OUTLINE THESE BELOW. groups including mental health patients, Trust Public Inquiry refers to the need to harness disabled people and older adults increases As part of this support pack we are keen to the ‘opportunity for the NHS to re-engage with understanding and tolerance of these groups, provide organisations with the information to staff at all levels not just top-down but critically, BENEFITS: leading to enhanced community integration develop a business case for youth volunteering bottom-up’. This is a chance to genuinely involve and understanding, increased community programmes. We have outlined some of the key young people in achieving the cultural change 1. FOR YOUNG PEOPLE networks and capacity areas below, with supporting evidence. that is required to ensure that patients get the best possible care and that re-admissions are Volunteering offers the opportunity to Volunteers in the community are well-placed For the Health and Care System, volunteers can kept to a minimum. influence health and care policy and practise to identify simple, practical solutions that help drive quality care: and to be part of a ‘bottom-up’ approach to enable people to stay healthy or recover As we outlined earlier, Report of the Mid Within health and social care, providers are required community and patient care experience from ill health, although these are often Staffordshire NHS Foundation Trust Public Inquiry to adhere to quality checks on a regular basis: undervalued compared to clinical solutions Volunteering helps enhance their skills and (2013) refers to the need for staff to be given the The Department of Health set ‘You’re Welcome’ career prospects Volunteers play an important role in improving time, space and autonomy to be able to put the Quality Standards which aim to significantly people’s experience of care, building patient first and do the best for them, improving improve health services for young people. The It opens up the variety of career opportunities the quality of care and the patient experience. within health and care, enhances CVs through stronger relationships between services and criteria set are based on the principle that ‘all communities, supporting integrated care, Volunteer roles alongside staff can provide much young people are entitled to receive appropriate experience and showing interests outside of needed time and capacity to focus on patient care, education, and also enables medical students improving public health and reducing health health care wherever they access it’ inequalities. therefore greatly enhancing patients’ wellbeing. to gain mandatory experience prior to CQC Essential Standards ask how you have applying to training It is widely accepted and evidenced that engaged with your patients and service users, volunteers bring particular value to people who which include young people. Volunteering enables the young person to 3. FOR PROVIDERS need and access services in a range of health develop new and influential networks which and care contexts, and who may have multiple It is crucial, therefore, that services find could help their future career By being able to provide flexible support, and care and support needs. Volunteers can provide appropriate ways to engage with their patients Volunteering aids personal development, under less intense time constraints, young the bridge linking these services, ensuring that – and in the case of engagement with young helping to raise their aspirations and promote volunteers are well placed to work across care is integrated for the beneficiary. As The people, this can be achieved through involving personal resilience boundaries and consider the multiple needs a King’s Fund report Volunteering in Health and them in social action within healthcare settings person might have Care observes: in roles which include Forums, Healthwatch, Volunteering enables them to feel part of their Mystery Shopper programmes, and user-led Volunteers play a particularly important role in community, more included and with a stake in “Volunteers can play an important role in bringing health initiatives (such as Health Buddies). wider society taking health “upstream”, preventing ill health together services delivered by different providers, co-ordinating their activities around the patient Volunteers gain a better understanding of Volunteer engagement sends positive or service user and supporting continuity of the factors influencing health and wellbeing, messages out about the organisations and care. Again, this is of particular value for those CASE STUDY empowering them to make informed lifestyle some of the aims you want to achieve. It with multiple long-term conditions and complex and health choices. improves the way the organisation is viewed At University Hospital Birmingham NHS externally through positive engagement and combinations of mental and physical health Foundation Trust their Young Person’s gathering feedback needs. By being able to work flexibly and under Council has helped to change the food less intense time constraints, volunteers are well menu by being engaged in tasting foods It also brings important messages into the 2. FOR PATIENTS/USERS/CARERS/COMMUNITIES placed to work across boundaries and consider to be included, and as a result menus now organisations from your membership and the multiple needs a person might have.” include food that young people enjoy. Patients’ wellbeing is greatly enhanced by the enables you to meet quality standards and The Council also identified a gap in the contribution of volunteers, through building targets around these set by Department Examples given include volunteers for The British information available to young people the capacity of paid staff to put the patient of Health and CQC in patient and public Red Cross who support individuals experiencing about the hospital and they have designed first and focus on patient care engagement multiple care needs including mental health, physical wellbeing, and social isolation. and filmed a DVD to provide information for Through a wide range of activities, local young It creates of a diverse workforce – volunteering young people. They are about to embark people can make a powerful contribution opens up careers in health and care to a At King’s College Hospital Trust, volunteer on an arts project to design and produce to health and social care, bringing in their diverse range of people who may not have engagement impact can be determined through artwork for the hospital to enhance the enthusiasm, fresh outlook and approaches considered this path patient surveys, where questions can be linked to environment for young people. roles which the volunteers carry out, for example The efforts of volunteers from diverse A diversity of volunteers enables providers ‘Did you have help with a meal?’ Those who had backgrounds help to improve patient to engage effectively with their community/ been supported in some way by a volunteer score experience and extend the reach of health membership. on average 3.3% higher than those who had no services into diverse communities volunteer contact.

12 VOLUNTEERING MATTERS YOUTH SOCIAL ACTION TOOLKIT 13 DRIVING APPROPRIATE SAVINGS: FOR YOUNG PEOPLE AND THE COMMUNITY: Several studies have been undertaken in order Young people who are able to engage with health CASE STUDY to quantify the value of volunteering in the and social care systems through volunteering Check it Out, Isle of Wight Clinical health and care sector. It is important to bear and social action are more likely to feel they have Commissioning Groups (CCG): in mind that the findings should be considered a voice in their community and understand the alongside the wider social and personal outcomes positive impact of informed health and lifestyle In November 2010, You’re Welcome Leads They have also represented the views of described in Section 1, rather than in isolation and choices on their immediate and long-term health successfully recruited 12 young volunteers young people on the Isle of Wight at the PCT as the only reason to commission or invest in a and wellbeing. aged between 11 to 19-years old to join the Clinical Summits and Pharmaceutical events volunteering service within a healthcare setting. new Check it Out IW Young People’s Forum, and recently won the category of Improving The Young People’s Health Partnership reports all of whom either have a connection with Patient Access at the 2012 Annual IW NHS The Institute for Volunteering Research calculated that poor adult health can have its roots in the NHS or wanted to join because they are Awards evening. return on investment across a sample of NHS adolescence: interested in working in the health service organisations using the Volunteer Investment and Participants felt that by being part of Check 75% of mental illness in adult life starts before later on in life. The purpose for Check it Out Value Audit Toolkit. They propose that: it Out, they benefited by: the age of 24 IW is to enable young people’s views and In hospital trusts, the value of volunteering involvement to be incorporated into the Being able to have their say 90% of lifetime smoking and 80% of lifetime was on average £700K per annum You’re Welcome accreditation process. alcohol or cannabis habits are initiated by age Learning about Health Care Services This is achieved in two ways, firstly by In mental health trusts, it was £500K per annum 20 in the UK Making a difference to other young people ‘mystery shopping’ the service and then by In primary care trusts, this amounted to £250K Sexual risk behaviours are initiated during ‘known shopping’ it (See below). The service Helping to change things for the better per annum. adolescence is then judged against their self-assessment Gaining experience of working as a group In addition, they found that for every £1 invested in The cost of preventable health and social to see if they can be awarded You’re a volunteering programme, there was an average outcomes faced by children and young people Welcome (DH) accreditation. Learning new skills return of up to £6.10. This return was shared over a 20-year period is £4 trillion. Mystery shopping is when young volunteers Getting involved in activities between the patients, volunteers, organisation and Involving young volunteers ensures that the visit or telephone the service for advice or the wider community (Teasdale, 2008). Increasing their confidence voice of young patients is heard, and that their information as if they were a ‘real’ service The New Economics Foundation undertook changing health and care needs are met in user which enables them to evaluate the Receiving CV building certificates research with the British Red Cross to assess appropriate ways. Well organised volunteering service from a patient’s experience. Making new friends. the financial returns on their volunteer led schemes represent their patient populations – Known shopping is when young volunteers preventative services. The research found that which enables effective engagement with those make an appointment that is both there was a typical saving which was 3.5 times who most need the service. convenient to the Service Manager and greater than the investment into the services The King’s Fund, in its 2013 report Volunteering them where they can meet and ask specific provided (British Red Cross, 2012). in Health and Care; Securing a Sustainable Future, questions to find out more about the service. At King’s College Hospital Trust, recently evaluated recommends the following: It is Check it Out IW Young People’s Forum’s by The King’s Fund, it has been determined that Volunteering needs to be seen as a high- plan to work with the IW CCG to help volunteers provided 3,000 hours of support per value activity in health and social care and services completely understand the needs of month on average within the hospital. volunteers as an important part of the young people. They will do this by continuing The NCS Trust’s evaluation by Ipsos Mori of their workforce. As such, service providers and to visit surgeries, pharmacies, hospitals and 2013 programme found that for every £1 spent commissioners should take a much more community services. Each service is given a on the delivery there was an estimated value of strategic approach, with a clear vision of feedback report by the young people with £6.10 back to the community. how volunteers will help meet organisational recommendations of changes (if any) that objectives and benefit patients and the local they feel needs to be made so that the Whilst it would be tenuous to claim that the community service can be awarded You’re Welcome engagement of volunteers was responsible for Accreditation. So far they have assessed savings within the health and care sector, it cannot Volunteering should be used as a means of eight different services which have all be ignored that volunteers can make a contribution improving quality rather than reducing short- reached the standard. to positive clinical outcomes for patients that may term costs. The management of volunteering have a financial impact long term. For example, the and supporting infrastructure should be mental health service user engaged in volunteering adequately resourced or there is a risk it will may be less likely to access services; a patient not achieve its potential. supported by a dining companion volunteer may as a result have an improved nutritional status and leave hospital a day earlier; a patient supported by an expert patient programme run by volunteers may access their GP less.

14 VOLUNTEERING MATTERS YOUTH SOCIAL ACTION TOOLKIT 15 VOLUNTEERING AND YOUNG PEOPLE: #iwill’s 6 Principles of Quality Youth Social Action should be considered and referred to The key elements of ensuring the successful when developing your youth volunteering engagement of young volunteers are: roles and programmes: Effective engagement with other partners SECTION 4. – develop good links with other providers working with young people, schools, colleges, universities, youth service providers PRINCIPLE 1 – BE CHALLENGING and charities HOW TO CREATE Effective recruitment – simple recruitment Make opportunities stretching and engaging processes that are completed as quickly as as well as exciting and enjoyable possible keeping the young person engaged throughout the process, so that their interest ATTRACTIVE AND is maintained PRINCIPLE 2 – BE YOUTH LED Matching roles to motivation – during consultations with young people, the importance Enable young people to inform the of flexibility was reinforced. The focus should opportunities, develop their own, or have SUCCESSFUL YOUTH be on matching skills and passions with a role to play in reviewing and future opportunities, rather than trying to match developments volunteers with limited set slots. This is particularly important with regards to the VOLUNTEERING ROLES availability of time of young people – many PRINCIPLE 3 – BE SOCIALLY IMPACTFUL young people have other commitments such as education or work and may only be able to Ensure roles create positive social change In this section we consider what roles would be volunteer for shorter hours or shorter periods that is of benefit to the wider community as suitable for young volunteers and provide examples of time (i.e. over the summer). In order to well as to the young people themselves avoid unrealistic expectations on both sides, of where these have been applied. it is good practice to consider what roles you could create which meet both your needs and PRINCIPLE 4 – BE PROGRESSIVE Volunteers are engaged in a diverse range of roles the skills and availability of young people Effective induction and training – it is within health and social care settings which have Consider how young people can progress from important to have a clear structure to your been demonstrated to have significant impacts this role to other opportunities or activities youth volunteering programme in order to on all stakeholders, patients, staff, the volunteers ensure quality and safety. This will involve themselves and the wider community. developing an effective induction and training programme PRINCIPLE 5 – BE EMBEDDED We will focus on those which have been most On-going support and supervision – all of successful in effectively engaging young volunteers the existing youth volunteering programmes Consider how the role will support young we have talked to have clear and effective volunteers developing a habit for life or which, following consultation, are judged to systems for supporting volunteers. Support offer opportunities for development as youth is usually provided by staff, older more experienced volunteers, and often includes PRINCIPLE 6 – BE REFLECTIVE volunteering activities. peer support Recognition – there are a number of existing Ensure the role enables young people to programmes of rewards and recognition for reflect on their social action and recognise young people locally and nationally that you their achievements can link in with, for example; vinspired, Duke of Edinburgh Awards, Scout Awards and volunteer of the month awards in Southampton.

16 VOLUNTEERING MATTERS YOUTH SOCIAL ACTION TOOLKIT 17 AGE: In other situations roles can be suitable for those ENSURING SUITABLE OPPORTUNITIES: EXAMPLES OF ATTRACTIVE AND SUCCESSFUL under 18 years of age: When engaging young people in health and In order to engage young people in volunteering, it YOUTH VOLUNTEERING ROLES: social care settings, it is important to consider The NCVO Volunteering in Care Homes Project is crucial to ensure that the roles you have to offer the psychological and emotional impact that delivery in Oldham focused on working with are appealing to them, as well as beneficial to you, they may be exposed to. For example; seeing a young people to deliver short term activities your users and your organisation. The appeal of the ACTIVITIES EXAMPLES person their own age or younger with a terminal with groups of residents. Working with staff, opportunity should take into account the benefits illness; being exposed to a violent or abusive the young people consulted residents about to the young person of volunteering (as outlined in Befriending/ Meal time buddies patient; seeing a person with a traumatic their interests and in response developed Section 3), including experiences of being in a work Buddies injury. Whilst these may be infrequent or rare in a series of activities that included making environment, skills development, and networking/ collages, watercolour painting, paper crafts, different settings, they may be more common social opportunities. In addition, appeal relates to Carers Support Care support groups in others and so care needs to be taken when scrapbooking and playing games such as how your roles use the skills and interests of young deciding the appropriateness of placements and Dominoes, Snakes and Ladders, Ludo and Snap. people. In some cases, this may be identical to the support available to young volunteers. adult roles in your programme, but it is important ‘I was really nervous to start with and had to Social Activities/ Hospital radio/Quizzes/ to recognise that young people can bring diverse For example, Marie Curie said: push myself to volunteer. I really enjoyed it over Entertainment Knit and Natter the weeks as the residents liked playing games skills and interests which could be to the benefit For our patient facing roles, we usually have a with me, especially dominoes. I feel a lot more of you and your users/patients. This could include lower age limit of 18 confident now about leaving the house and I IT support for older/disabled adults; wellbeing sessions for patients (i.e. hairdressing, massage); Using existing skills For all our patient facing roles, we have a clear have decided I want to go into care work in the Wellbeing role description with the boundaries for the future.’ 16-year-old volunteer art therapy; reading to dementia patients or i.e. Hairdressers role, as well as the skills/attitudes the volunteer sharing life experiences and stories through ‘In my life I never had the opportunity to do memory book work. needs to bring to the role. The roles are quite any arts and crafts. I love painting with the demanding, and we don’t shy away from that – volunteers and look forward to the activities.’ We have outlined some examples of both roles and Communications/ Guides/Completing it is an important aspect of us safeguarding the Resident B. settings within which these could take place, along Feedback surveys volunteer and the patient that we are confident with case studies of successful programmes. the volunteer will be able to operate in such a Volunteering Matters Positive Futures is a youth- Support to live in own difficult environment focused programme which encourages and supports young people in Hackney, Kent and CASE STUDY Maintaining home, support to access Our local staff will meet any prospective Wales aged as young as 13 to volunteer. Some Independence/ community, support to volunteer and have a discussion with them of the social action carried out has included iConnect4Life: Sussex Community NHS Trust Retention of Skills learn/ about the role and their suitability. We certainly befriending elderly people and supporting The 12 week iConnect4Life project has been retain skills turn people away who we don’t feel have the children and young people at youth clubs and undertaken by undergraduates on a high skills and attitudes required after school clubs. impact/ short term basis. The project was promoted during Fresher’s Week in Brighton Health Messages Developing health The volunteers then receive training In the next section we also draw out some and attracted predominantly creative and Influencing messages pertinent appropriate to the role they are going to specific opportunities for younger age groups. students who were technology savvy, e.g. Public Policy to peer group perform, including things like confidentiality, Organisations should also consider the settings design and film studies undergraduates. safeguarding, infection control, communication in which young people will be working and make The volunteers visited housebound patients skills, diversity etc. There is then on-going a judgement on whether they should set their Membership of boards/ in their home to provide IT support to get supervision and support. own age restrictions on particular roles. It is Organisational advisory groups; them actively using computers to interact essential that a considered judgement is taken Level Roles establishing Youth Because of the potentially intense experience with family and friends in order to reduce on what is appropriate for a young person to Forum of volunteering with terminally ill people, we social isolation. Volunteers were trained in participate in – both for them and those they may can arrange for volunteers affected by their safeguarding and were accompanied by be interacting with including people receiving care Informal support on volunteering to have access to our staff welfare the nursing team during their visits. service if necessary. and professionals. Peer to Peer wards or in community Support based In some hospital settings there may be an age on experiences restriction placed on volunteering on wards. However, as we show opposite, there is a wealth of opportunities that young people can still be Engaging younger Leadership of involved with – given some thought and creativity. volunteers through Others leadership of older peers

18 VOLUNTEERING MATTERS YOUTH SOCIAL ACTION TOOLKIT 19 SETTINGS AND TYPES OF OPPORTUNITIES: ACROSS THESE SETTINGS THERE ARE A RANGE OF DIFFERENT ROLES THAT YOUNG PEOPLE CAN TAKE: East and North Hertfordshire NHS Trust CASE STUDY have engaged a team of volunteers to think SETTING EXAMPLE about what activities might work on a ward. Care Makers – the NHS volunteering scheme that ensures compassionate Befriending: Volunteers undertaking these types The volunteers put the activities together and they ensured that everything complied patient care: Residential, supported of roles help to tackle loneliness and isolation, as well as having clear clinical benefits, such as meal with infection prevention procedures. The The Care Maker initiative was developed in Care living, sheltered housing, volunteers had to find ways of engaging individual’s homes time buddies who contribute to improving patient’s autumn 2012 initially to support the Chief nutritional intake. with elderly patients. The team at the Nursing Officer (CNO) conference and the Trust have been amazed by the volunteers’ newly published nursing, midwifery and “enthusiasm and intuitive understanding of care staff strategy – Compassion in Practice. Hospital settings, on CASE STUDY the needs of our patients.” It built on the legacy of London 2012, Acute Care wards and within other The Trust now has a team of four activity capturing the volunteer spirit and aimed appropriate roles Royal Voluntary Service Telephone volunteers on each ward. Every Wednesday to establish a vibrant network of student Befrienders and Friday afternoon is an activity nurses who would act as ambassadors for Video link: afternoon. Once a month one of those the 6Cs (care, compassion, competence, Social inclusion and afternoons is ‘afternoon tea’ where all the communication, courage and commitment). www.royalvoluntaryservice.org.uk/ volunteering support, patients can sit and chat with volunteers our-impact/real-life-stories/holly- There are two key reasons for the Care Maker Community activities within the whilst having tea served in a china cup and initiative: and-caroles-story saucer with a slice of cake. Patients and community and social Build on the legacy of London 2012 to their visitors are encouraged to join in. action activities Holly volunteers with the Royal Voluntary establish a Care Maker network across the Service as a telephone befriender. She calls East and North Hertfordshire NHS Trust said: NHS Carole, who’s in her 70s, every week for little “The benefits are that the day goes a bit Spread and embed Compassion in bit of company and friendly chat. Holly is now faster for some of our patients. They have Practice in the workplace and promote GP surgeries; delivering in university but continues to call Carole every the opportunity to talk to someone new and transformation of culture and care locally. health messages; as week to let her know how she’s getting on and to tell their stories. They also begin to talk to The successful launch and recruitment Primary Care Health Champions or to hear more about Carole’s life. each other. The activities can be stimulating or during 2013/14 means there currently are members of Committees simply comforting.” such as HealthWatch over 1400 confirmed Care Makers that are either health and social care students or Social Activities and Entertainment: For qualified NHS staff. patients who find themselves in hospital long WELLBEING: term, volunteers play a crucial role in providing The impact of Care Makers: entertainment and the opportunity to participate Young people can be actively recruited for their Care Makers influence direct patient As peer Health Trainers in social activities skills, such as Hairdressing and Beauty Therapy care through championing the 6Cs and or supporting younger students providing free relaxing treatments within Compassion in Practice volunteers to engage in wards – this benefits the patients as they receive They act as a support network across social action activities Education social contact, comfort, and an opportunity to England, connecting like-minded people within a safe environment CASE STUDY ‘pamper’ themselves and feel ‘normal’ whilst in within the health and social care sector but directly benefiting East and North Hertfordshire NHS Trust: hospital. The young people benefit by gaining those with health and invaluable experience applying their learning. They help transform the NHS culture by care needs in some way East and North Hertfordshire NHS Trust embedding the values and behaviours set are piloting an activity team on two of out in the 6Cs their elderly care wards. East and North They support trusts and care facilities Hertfordshire NHS Trust have a trolley of to drive the standards of care up by activities that can be done at the bedside or challenging behaviours that don’t reflect in the day room. the 6Cs. These include: Crafts – lacing cards, colouring in, joining Care Makers recruits volunteers of all ages, the dots, knitting, crochet including young people. The Care Makers Games – dominoes, cards, large piece programme is an excellent example of how puzzles young people can volunteer for the NHS as part Conversation starter – memory books, of a wider initiative alongside adult volunteers. photo albums, pictures of the seaside/ holidays, war time memorabilia Puzzles – crosswords, word searches (all enlarged print).

20 VOLUNTEERING MATTERS YOUTH SOCIAL ACTION TOOLKIT 21 RETENTION OF SKILLS WHILST IN HOSPITAL OR COMMUNITY ACTION OPPORTUNITIES: CARE SETTINGS: Community Action is driven by the individual or CASE STUDY community and as such can be hard to define. CASE STUDY It is important for patients to be supported to Volunteering Matters Full-Time However, there are some good standard ways of Volunteering Matters Health Champions: keep active – both in body and mind – whilst in Volunteering programme: empowering young people to take social action prolonged stays within health and care settings. Volunteering Matters’s network of Health within health and care, which can then be further The skills of young volunteers can be applied Over 50 years ago, Volunteering Matters Champions includes some Youth Health supported potentially through small grant giving to achieve this successfully through reading, pioneered the development of full-time Champions, who via social action are trusts, including Vinspired: accompanying patients off of the wards for strolls volunteering opportunities for young resolving some of the biggest health issues or to the café and through innovative schemes people within health and care settings. for young people in their localities. www.vinspired.com/what-type- such as reminiscence groups. Volunteering Matters promotes citizenship, of-funding-is-right-for-me Nine volunteer Health Champions from the social inclusion, and youth social action University of East Anglia (UEA) suggested an through a range of high quality volunteering Supporting and encouraging young people to get event around healthy eating, and that they opportunities, delivered through creative involved in health and care through social action particularly wanted to have the Volunteering CASE STUDY partnerships, and offers a unique experience supports recommendations made by the Frances Matters Smoothie bike on the premises for Hull and East Yorkshire NHS Trust: of total immersion into the lives of the Enquiry (2013) on improving services for young the event. Their objective for the event was people with whom they volunteer. Hull and East Yorkshire NHS Trust have people, enabling a dialogue with them and offering to spread healthy eating and hydration volunteers delivering digital reminiscence Volunteering Matters full-time volunteering them the opportunity to voice the issues which messages around the University. therapy (DRT) on their dementia ward. programme offers young people the concern them most and then actively take action Volunteering Matters held two planning opportunity to develop skills, networks, DRT is a software package developed by Hull on them. meetings where the students all undertook confidence, and character through University; it is touch screen and has hundreds research and created quizzes and posters and challenging yet rewarding placements Some key areas within which you can promote of activities on it. A volunteer sits in the room hand outs for fellow students. Volunteering with individuals and families, disabled involvement of young people in health and care with the patient (and carer, when available), Matters printed these up and brought them students, professional service providers, social action are outlined next. The case studies and asks about what they like or enjoy. If, for along. Amelia, a Volunteering Matters public services/educational establishments, are good examples of how #iwill’s key principles example, they played the piano or a musical volunteer (also a UEA student and Health and through leading on encouraging and 1,2 and 3 (see table p17) can be applied. instrument this could be selected by the Champion) booked a space in the HIVE cafe facilitating other young people to engage in volunteer and the patient could feel as if they for the pop-up health event. volunteering in their local communities. are playing this instrument. Influencing public health policy (developing The nine volunteers – Almaja, Loveday, Young people aged 18+ are matched by The software can be used to watch old movies their own health messages): Mosab, Ahmad, Zaakirah, Maddie, Diksha and Volunteering Matters to UK based social and TV programmes; paint a virtual picture, Lauren – were all studying Pharmacy in the action projects for six months to a year, The Francis Report talks about improving services which can be printed off if they want to keep Medical School and had a passion to educate giving up to 35 hours of their time in for young people, enabling a dialogue with them it. It is in its very early stages but the Trust has their peers about health issues. voluntary activity per week. and offering them the opportunity to voice had some great response from the volunteers, the issues which concern them most and then They were given a brief demonstration of who enjoy seeing the positive reactions from Social actions include: take action on them. Enabling young people how to use the smoothie bike, and then left dementia patients in their 20 minute sessions. Helping people with disabilities live to identify the health issues which are most to spread the health messages. They were The Trust are hoping to take this equipment independently through support in their relevant to them and their community ensures fantastic, really enthusiastic and encouraged to the bedsides of dementia patients, so that home and in the community (including that you will be tackling an immediate health students to get on the bike and make a patients who cannot get to the DRT room can live-in support) challenge in the most appropriate way and with smoothie, and handed out leaflets, quizzes still benefit from this service too. Mentoring young people at risk of exclusion direct influence and support from the community and smoothies to staff and students around the cafe, and out into the square. They were Hull and East Yorkshire NHS Trust said: “A Enabling disabled students at University to it most affects. This enhances their ability to really proactive and happy to go up to people patient was a little reluctant to go to the be independent. engage with the challenge, and also to set in and speak to them about health. room for the first time as her movement was motion sustainable prevention actions. apparently not too good but her husband said The event actually ran over time by 30 she had been a ballroom dancer when she minutes as the volunteers wanted to give was younger. After her session where she had away all the fruit and smoothies. Over the listened to some big band musical and watched two and half hours the volunteers engaged a film with Fred Astaire for a few minutes she with 200 students spreading key health was taken back to her bed. She was put in the messages. chair next to her bed to wait for her lunch, Other events organised by these Health feeling really happy and relaxed and that day Champions included one on stress during the she ate all her lunch which was very unusual.” exam period and one on sleeping well.

22 VOLUNTEERING MATTERS YOUTH SOCIAL ACTION TOOLKIT 23 ORGANISATIONAL LEVEL ROLES: A hospital AGM attended by an Children’s Commissioner campaign to Involving young people at the heart of your unprecedented 325 delegates from across CASE STUDY give young people the chance to work organisation by establishing positions for them Hertfordshire communities, delivering a The Young People’s Health Partnership: with adults for the day and be involved on Boards or Advisory Groups, and creating delegate satisfaction rating of 96% in decision-making. Young people benefit youth specific Steering Groups, ensures that The Young People ’s Heath Partnership from the opportunity to experience the you are gaining the voice of a large proportion Creating a unique, innovative art (YPHP) is a seven-strong consortium of world of work and make their voices heard, of your membership. In addition, it encourages installation for the hospital’s new organisations working with the Department whilst adults and organisations gain a fresh and enables young people to take active roles emergency department of Health, Public Health England and NHS perspective on what they do. It also helps in the quality assessment of the care provided, Featuring in a short promotional film for England as strategic partners to raise the to break down barriers and encourage supporting both NHS and CQC standards. young people that captures the essence profile of the health agenda across the active involvement in their communities of what we are about to inspire the next voluntary youth sector. The partnership generation of young members and health will champion young people’s health Involvement in CQC reviews – we have champions needs whilst providing a conduit for youth supported a number of focus groups CASE STUDY organisations, the state, and young people with young people to support with CQC A Youth Health Champions conference for to work towards reducing health inequalities. inspections East and North Hertfordshire NHS Hertfordshire secondary schools – around Foundation Trust, Youth Membership: 20 schools and over 100 pupils took part. The partnership is led by the National Youth participation in local Healthwatch Council for Voluntary Youth Services (NCVYS) programmes The Future is Membership is an initiative The Future is Membership captures and includes, Addaction, Association of designed to inspire and motivate young the imagination of young people to do Keeping the sector up to date with the Young People’s Health, Brook, CLIC Sargent, people to get involved with their local hospital innovative things that help communities latest health information. StreetGames and Youth Access. and wider community. The idea is to show improve as well as enriching their own Uniquely, the Partnership reaches a massive what the NHS is really like by demonstrating experience and learning. For example, they network of local agencies. This means it can how the NHS can support young people’s involved new young members to design and deliver services to young people and young learning and personal development. They develop The Future is Membership concept. people’s organisations on a large scale. Each CASE STUDY promote a variety of opportunities for young They ran three interactive workshops with partner is contributing specialist expertise, people to make practical and valuable a design class of 30 year ten pupils over resources, volunteers or training programmes Local Healthwatch involving contributions to their communities. They the spring term of 2013. They encouraged to this initiative. young people: actively support applied learning in a work them to split into eight groups to compete Enter and View: environment to help develop new skills and with each other ‘Dragons’ Den style’ to Key priorities: support career choice. research and develop alternative concepts Local Healthwatch have the power to and designs for the hospital to attract Sector Change conduct Enter and Views to publicty funded Their approach is to work with schools and the next generation of young members. health and social care services. They report their pupils in an interactive, fun way, free of We want the voluntary and community sector In the workshops they encouraged team the findings of the Enter and View to the jargon and management speak. They get the to be equipped to work in partnership with the working and creativity and sparked a real providers and/or commissioners of the pupils involved right from the start through Health system as both deliver quality services infectious enthusiasm for applied learning. service, and make recommendations about imaginative projects designed to enrich to young people and agents of change The eight teams presented to the hospital, the things that need to change as a result their personal development as well as head and class teachers who unanimously System Change of their visit. Some local Healthwatch have give communities the real benefit of their chose the top three teams to present to trained local young people to be authorised unique insight. We want to influence and shape the Health the Trust Board in April 2013. Their ideas representatives who are able to carry out In return for signing-up as public system to ensure young people (up to the were enthusiastically discussed and Enter and View visits. members, young people aged 14 and over age of 25) have access to age appropriate accepted and ultimately implemented by across Hertfordshire and beyond have health and wellbeing services that take This includes: the hospital. They now have amazing new already experienced: a whole person approach and address Young ambassadors and young people’s membership material for kids to incentivise health inequalities to acting upon the social champions Presenting their ideas for redesigning our the next generation of young members, determinants of health membership offer for young people to our exclusively designed and branded to attract Some local Healthwatch have specific Trust Board Young People Change roles for young volunteers, through our target audience. Not only does the Delivering health and wellbeing advice at project involve young members but also We want young people to be supported to which they gain experience in attending Stevenage Health Action Day following provides a neat and sustainable solution exercise empowered and active voices in the meetings, facilitating groups and speaking tailored brief intervention training to the problem of how to secure civic healthcare system. in public participation in the future. Local Healthwatch involving young people Presenting their participation and The Young People’s Health Partnership to ensure their voices are heard learning to a national best practice (NCVYS) strongly advocate for giving workshop in London young people opportunities to influence Some local Healthwatch have recruited national health policy through social action young people to sit on their board, who opportunities, including: are involved in the Governance of local Healthwatch. Some local Healthwatch Takeover Days – we facilitate a Health may also have young people who are system specific Takeover Day each year, involved in the Governance of major which is based on the Office of the Steering groups, sitting on project groups and identifying priorities for change in the local area.

24 VOLUNTEERING MATTERS YOUTH SOCIAL ACTION TOOLKIT 25 PEER TO PEER SUPPORT: CASE STUDY At the recruitment stage, many of the Being supported by your peer group is widely young people reported feeling shy and accepted as an effective engagement tool, as NCVO, Volunteering in Care apprehensive about going into the care it is informal and enables a relationship to be Homes Project: homes. However, after a few weeks of developed based on mutual respect and trust. The Volunteering in Care Homes Project is visiting the residents their confidence levels Developing roles within health and care for funded for three years by the Department visibly improved. young people (who have experienced health and of Health to explore the impact of engaging ‘Before volunteering I was really shy and care needs in many cases) to offer support and volunteers in supporting residents to meet did not know how to talk to the residents or guidance to other young service users ensures their social care needs. In particular, the what I should say. After the first session I that the beneficiary feels able to discuss openly project is focussed on the impact of volunteers felt relieved as it was great and the residents any concerns, and has a non-medical support on the residents’ quality of life outcomes really enjoyed the watercolour painting we within their care who can offer more informal and more broadly on how the involvement were doing which made it so much easier to emotional and experience-based guidance. It of volunteers impacts on the care homes’ make conversation. It was a great experience also embeds social action into the life of the relationship with its local community. and it has made me more confident.’ young person.(#iwill Principle 5) Managed by the NCVO, local volunteer 17-year-old volunteer centres have been recruited in five pilot sites ‘I was really nervous to start with and had to to support local care homes to identify roles, push myself to volunteer. I really enjoyed it CASE STUDY recruit volunteers and work with care homes over the weeks as the residents liked playing University Hospitals Birmingham, to develop the systems to successfully games with me, especially dominoes. I feel Drop in Buddies: support volunteering longer term. Each a lot more confident now about leaving the volunteer centre has developed a model of house and I have decided I want to go into This is an informal drop-in buddy scheme volunteer engagement that works for their care work in the future.’ between members of the Young Persons’ community and the care homes they are 16-year-old volunteer Council and 16 to 25-year-old inpatients at working with. the Queen Elizabeth Hospital. These short term volunteering opportunities Voluntary Action Oldham has been have promoted longer term interest from Aims: working with young people to deliver short the younger people in volunteering in the To reduce feelings of isolation and term activities with groups of residents. care homes. loneliness felt by teenagers and young Recruited through an online campaign and adults in adult wards their brokerage service, 14 young people ‘I had such an amazing time working with came forward. the older people. It makes me so happy to To provide non-medical support, talk to them and see them smile, so I am conversation and to improve the hospital The young people went through the project’s going to volunteer every weekend.’ stay of these inpatients introductory training and each care homes’ 16-year-old volunteer induction prior to their placement. To raise awareness of the Young Person’s ‘It has been fantastic volunteering. I love Council in the hospital and for young Working with staff, the young people it and I am going to volunteer until I go to patients to feel that the council is available consulted residents about their interests and university.’ Young volunteer to listen to their feedback and try and in response developed a series of activities improve their hospital experience. that included making collages, watercolour About 30 residents took part in the activities painting, paper crafts, scrapbooking and and enjoyed their experiences. ‘I look forward A group of volunteers visit the hospital to playing games such as Dominoes, Snakes to volunteers coming in….’ Resident A. drop-in on young inpatients in the hospital. and Ladders, Ludo and Snap. ‘In my life I never had the opportunity to do The volunteers offer to chat to young patients and listen to any non-medical They were supported by staff at Voluntary any arts and crafts. I love painting with the concerns, make them drinks, play cards, Action Oldham to plan and deliver the volunteers and look forward to the activities.’ and bring magazines. It also provides an programme of activities. Resident B. opportunity to get feedback so that we can The impact on all concerned has been The care home staff reported that the improve the hospital experience for young remarkable; young people have developed young people brought a vibrant, energetic people in the future. their confidence, residents have had new atmosphere to the home. They felt that the experiences, a more vibrant care home residents benefitted as they received one-to- environment has been created and relatives one support from a young person and were have become more engaged in the activities able to interact with a new group of people. of the care home. Relatives were also impressed by the young people and some donated arts and craft materials and others got involved in supporting the activities alongside the young people.

26 VOLUNTEERING MATTERS YOUTH SOCIAL ACTION TOOLKIT 27 The NCVO has published a guide to avoiding job substitution. This includes a charter between the Peer Educators: By offering accreditation and training CASE STUDY TUC and the NCVO on strengthening relations Young people aged 14 years and older opportunities, volunteering for young people St John Ambulance: Student Volunteering, between staff and volunteers, and links to have access to the St John Ambulance Peer can be worthwhile and provide useful Youth Leaders and Peer Educators: guidance on volunteer roles and responsibilities. Education programme. This gives young transferable skills for the future. Key messages include: St John Ambulance, the nation’s leading first people the skills they need to deliver first aid From 1 April 2013 to 30 September 2014 aid charity, offers a range of volunteering training to other young people whilst also Volunteering Matters supported 623 young Consult with trade unions, staff and the opportunities for students and young people. obtaining a BTEC level 2 award. people to volunteer on the London and Kent community on key principles for volunteer Opportunities include; being part of a team Positive Futures projects. involvement that saves lives and teaching first aid to the In March 2014 it was reported that on the Create a volunteering policy, defining next generation of lifesavers. London project there were 13 full time youth ENGAGING VOLUNTEERS UNDER 15 YEARS OF AGE: the procedure for creating new roles and volunteers, 323 part time youth volunteers Student volunteering: solving problems LEADERSHIP OF OTHERS: and 52 accreditations had been achieved. St John Ambulance runs a student To engage a much younger cohort of volunteers, Agree roles and responsibilities of volunteers volunteering programme for higher some of the best programmes enable the education students. The programme is Create opportunities for staff and volunteers young volunteers to participate in group one-off run through student union societies, often CAUTION – JOB SUBSTITUTION: to better understand each others’ roles. activities (such as organising coffee mornings or first aid societies affiliated with St John entertainment for residents of a care home or It is important when considering volunteer roles NAVSM have also produced a Best Practice Ambulance. patients on a ward) or in a social action activity that a distinction is made from paid staff roles, Guide on Volunteering vs Job Substitution St John Ambulance recruits the members in a safe, supported environment potentially to ensure that there is no risk of job substitution which can be found on their website at or unrealistic expectations. A range of possible of these societies as volunteers to take on not directly engaging with the people they are www.navsm.org/members-area/training/ scenarios could constitute job substitution: a number of frontline, functional or support carrying the activity out for – but still followed best-practice-guides/other-best-practice- roles. Most are recruited as ‘first aiders’ up with a visit or event. An organisation decides to cut jobs and guides/job-substitution who go on to provide first aid support at recruit volunteers to fill the gaps – this is public events, with a smaller number being clearly direct replacement if a paid role is involved in youth leadership within St John CASE STUDY replaced with a voluntary one, and would Ambulance’s youth programmes. likely receive objections from staff and Volunteering Matters Positive Futures: Student volunteers are aged 18 plus and possibly potential volunteers go through a full recruitment and selection Volunteering Matters Positive Futures A commissioner cuts funding and decides process, meeting all necessary regulations is a youth-focused programme which to withdraw a service and members of the and requirements, including the Care Quality encourages and supports young people community decide to take on the running Commission (CQC). in Hackney, Kent and Wales aged 13 to of it instead – this is clearly a decision by 19-years-old (up to 25-years-old with The running of the society is funded by students a community to voluntarily carry out a any learning difficulties or disabilities) and through their student union. St John previously paid for role, but could include to volunteer. Examples of volunteering Ambulance funds volunteer costs associated changes as to what that role is and how it is opportunities include: with service delivery for St John Ambulance. carried out Befriending elderly people In addition, St John Ambulance has two A commissioner withdraws or reduces funding National Student Volunteering Officers, both Volunteering at after schools clubs, for a service, or a new provider is appointed of whom are volunteers and are either ex or supplementary schools and youth clubs with the belief that it could be provided by current student volunteers. Organising awareness raising and volunteers or the community – it can be fundraising events difficult in this situation to see where the staff Youth Leaders: roles could have been substituted, as this Environmental and other locally could involve a completely new service design St John Ambulance offers the members of determind campaigns. their youth programmes, called Badgers and delivery model. Volunteering Matters staff support young and Cadets, the opportunity to volunteer people to develop and run their own youth In all cases, it is important to review the service, as youth leaders when they reach the age led projects. Examples include: the appropriateness of volunteer roles and of 18. Youth leaders are responsible for resources required to support these, as well as supporting and sometimes leading the Holding conflict resolution workshops the financial situation. delivery of activities for other young people for their peers in a safe, inclusive and open environment Organizing fundraising events for in which all our young people can learn local charities first aid. Youth leaders acquire valuable Designing a school webpage on experience and skills, including leadership healthy eating for teenagers. skills, interpersonal and team building skills, and new national networks.

28 VOLUNTEERING MATTERS YOUTH SOCIAL ACTION TOOLKIT 29 We hope that this Toolkit has given you an appetite to develop a SECTION 5. programme of youth volunteering within your organisation. You will now need to consider how to establish such a programme – potentially alongside an existing volunteering scheme or as your first engagement MANAGING YOUR with volunteers. Either way, it is crucial to ensure that you do it right, and there is much advice available from infrastructure organisations both in health and care and in the voluntary sector to help you to do PROGRAMME AND this. This section will link you with these organisations and also give VOLUNTEERS you a quick step guide to getting started. In addition, the NCVO recently published a 5.1: GETTING STARTED quick reference guide, in partnership with #iwill, In this section we provide you with information on Involving Young People in Volunteering and on how to get started, good practice in volunteer GUIDES: Social Action. management, key considerations when involving The NCVO provides a range of practical support For those in NHS Trusts, NHS Employers and on volunteering, including information on NAVSM have produced clear guidance on young volunteers, and management of risk. KnowHow NonProfit: involving volunteers. Their Volunteering Pack should be consulted: www.ncvo.org.uk/practical-support/ volunteering www.nhsemployers.org/Aboutus/ Publications/Pages/VolunteeringPack.aspx This includes good guidance on Volunteer Management, roles, policies and procedures This contains templates and materials for use within their Good Practice Bank. Several of these in NHS settings. documents are available to anyone; however, A quick start guide to establishing your please note that for more detailed information programme is as follows, with additional and guidance you will need to become a member. information contained in subsequent sections:

30 VOLUNTEERING MATTERS YOUTH SOCIAL ACTION TOOLKIT 31 The first step to engaging volunteers in your organisations should If you already have a volunteering programme, there may be be to ensure that you have a robust Volunteer Involvement Policy. DEVELOP A VOLUNTEER a high level of understanding and support for volunteering in This clearly sets out your rationale for involving volunteers in the general amongst staff already. However, they will need to be INVOLVEMENT POLICY work of your organisation, and outlines what you expect from them prepared to support younger volunteers and understand any and what you will give in return. ENSURE ADEQUATE AND additional considerations and risk assessments which this APPROPRIATE STAFFING TO entails (see Managing Your Programme and Volunteers section for more detail on these). Prepare them and the organisation SUPPORT VOLUNTEERS (including at Board/Trustee level) to take young volunteers. Ensure that you have clear roles for young volunteers within Staff will need training and guidance in how to support your organisation, considering how they complement staff and volunteers as this can require a different skill set than that of DEVELOP CLEAR ensuring that they do not directly replace paid roles. Consider supporting staff. VOLUNTEER ROLES the needs of young people when developing roles, how they can inform this process, and how best to use their skills and talents. Consider the #iwill 6 Key Principles (p17).

Consider how you will monitor the outcomes you wish to DETERMINE YOUR OUTCOMES achieve through involving volunteers – for your volunteers, The best way to get started is to ensure that you have a project AND SUBSEQUENT MONITORING your beneficiaries, and the organisation. These will link to your plan – which clearly outlines your motivations for developing funding models. See Measuring and Demonstrating Impact the programme, the outcomes you wish to achieve and how AND EVALUATION PROCESSES section for more guidance. DEVELOP A PROJECT PLAN these link in with your organisational volunteering strategy and the organisations aims and objectives. It is also useful to link them to key local and national government objectives.

Funding considerations should be given once the plan is written and you are clear what you want to achieve, for and Ensure that you have a recruitment strategy linked to policies IDENTIFY FUNDING with whom, and how you will achieve it. This will ensure you and paperwork which is suitably robust to ensure the safety of have clear outputs and outcomes for any potential funder. See young people volunteering with you. the Effective Fundraising section for more guidance. This includes a promotion and publicity plan. Once you are ready DEVELOP A RECRUITMENT to engage with young volunteers, it is important that you find ways to attract them to what you have to offer. This can be STRATEGY, PLAN AND PROCESS achieved through a variety of means, and will depend on the resources you have available to you. Attracting young volunteers – once you are ready to engage with young volunteers, it is important that you find ways to Develop a support and supervision plan with reward and DEVELOP A PROMOTION PLAN attract them to what you have to offer. You will need to also recognition elements. This will also support #iwill’s Key (TO RECRUIT VOLUNTEERS) consider the varying types of media available to you and Principles 4 and 6 (p17). accessed by young people, such as social media.

Consider your existing policies and procedures. If you have a volunteering programme, consider what you will need to do to See Annex 3 for the Top Ten Dos and Don’ts for Youth Volunteering in Healthcare DEVELOP APPROPRIATE existing paperwork and policies to ensure that they reflect the Environments from King’s College Hospital NHS Foundation Trust. support of young volunteers, and what the lower age will limit POLICIES be. See Recruiting and Supporting Young Volunteers (5.2) for We will now expand on these critically important areas. guidance on legislation, risk assessment, and age appropriate roles and support for young volunteers.

32 VOLUNTEERING MATTERS YOUTH SOCIAL ACTION TOOLKIT 33 It is crucial that you have a robust Recruitment The NCVO, NAVSM, and NHS Employers have A good Volunteer Involvement Policy should 5.2: RECRUITING AND and Selection Process which takes into account produced clear and comprehensive guides cover the following points clearly: all of the health and safety considerations to good volunteer management, which read Set out why you involve volunteers (including alongside the needs of the beneficiaries and across age ranges, and should be used as tools young volunteers) in your organisation (their SUPPORTING YOUNG the aspirations, knowledge and ability of the to develop your programme and its underlying role, importance, statement of commitment volunteer. The principles of good volunteer processes, policies and procedures. NHS England to them, enhancing services) VOLUNTEERS management are identical to the principles of has clear recruitment requirements (i.e. DBS good management generally: checks, references), and these should be adhered Set out your commitment to volunteers to for those schemes within NHS organisations. (expenses, training and skills development, Have a robust and fair recruitment process This is a framework of principles which can be support, good practice in volunteer applied and should be considered regardless of Ensure roles and expectations are clear on management) www.navsm.org/members-area/training/ the setting. There will be some settings which both sides of the relationship will have specific requirements around volunteer best-practice-guides Explain your expectations of volunteers (skills engagement within health and care. In a time of Provide ongoing training, support and sharing, adhering to the values and objectives austerity but increasing risk to vulnerable people, supervision www.nhsemployers.org/Aboutus/ of your organisation) Publications/Pages/VolunteeringPack.aspx it is critical that funders and Boards recognise Ensure time to review. Break down your stages of developing and the importance of robust volunteer management supporting a volunteer role: how you develop Do not be afraid to say no – it is of critical www.knowhownonprofit.org/people/ to ensure appropriate placing of volunteers a role; risk assessment/health and safety; importance that the match is appropriate, and volunteers/managing-volunteers within care settings and with vulnerable people, recruitment; induction and training; support your recruitment process should enable you to including the safety of potentially vulnerable and supervision; termination of a role; achieve this. Part of this process should be the The process will vary according to the roles volunteers (under 18), and the investment that complaints procedure; exit interviews; reward ongoing support needs of your volunteers and you are recruiting into, but for one to one roles this requires. and recognition it is important to have a plan for identifying within health and care settings the following is Good practice guidance can be found on the and applying these from the beginning of a quick guide. Please consult the comprehensive Explain any special policies or procedures NCVO website in their Good Practice Bank: your programme. guidance of the above organisations and links, such as child protection, safeguarding, however, alongside this: considerations for young volunteers. Explain You should also give consideration to diversity how and when you will review and refresh www.ncvo.org.uk/practical-support/ within your volunteering membership. Identify this policy. volunteering from the beginning accessible volunteering opportunities and how you would offer support VOLUNTEER INVOLVEMENT POLICY: For those in hospital settings, NHS Employers to those volunteers with additional needs, give clear guidance and their Volunteering Pack The first step to engaging volunteers in your such as physical or learning disabilities, and organisations should be to ensure that you have a PROJECT PLAN: should be consulted: from diverse ethnic backgrounds who may robust Volunteer Involvement Policy. This clearly Your project plan should consider why you feel require flexibility within their roles or special sets out your rationale for involving volunteers in there is a need for youth volunteering, and how considerations. www.nhsemployers.org/Aboutus/ the work of your agency and outlines what you you will recruit the youth volunteers. You should Publications/Pages/VolunteeringPack.aspx See Annex 3 for an example of how a disabled expect from them and what you will give in return. clearly outline roles, with expectations, which young person was supported to participate This is a good place to set out your commitment can be published for applicants. Consider the The National Council for Voluntary Youth Services on a local Volunteering Matters programme to involving young volunteers. appropriateness of roles for young volunteers (NCVYS) has published a guide to best practice (VIBE, Lucy) and what will be attractive to them as well as when involving young volunteers – Keeping it Safe As aforementioned it is important to ensure best use their skills (see section on Roles). Ensure In 2014 the National Development Team for that volunteer roles do not replace paid posts that, as part of this planning process, you are Inclusion (NDTi) worked with #iwill and the Pears and that they clearly complement existing staff www.ncvys.org.uk/keeping-it-safe taking into consideration whether individuals Foundation to review and learn from approaches roles in the organisation and add value for the will be supporting vulnerable adults or other that enable all young people to fully participate beneficiary. The King’s Fund recommends in This guide is available to purchase, with reduced young people, and as such ensure that you have in youth social action. Volunteering in Health and Care: rates for members of the NCVYS. It has been the appropriate Policies in place for this, risk produced by and for organisations working The final report was published, sharing the There is a need for clarity regarding the assessments, and also clarification of the level in the youth sector and ‘is intended to help lessons and findings from a study of the boundaries between professional and of DBS required (if indeed it is required, or legally organisations begin the process of safeguarding evidence about “what works” in enabling the full volunteer roles. Sensitivities around job obtainable – under 16s cannot have DBS checks by providing guidance to support the participation of children and young people who substitution, real or perceived, will need to be made on them). See p40/41 Safeguarding and development and implementation of the policies risk being excluded from opportunities for youth handled carefully. DBS for more information. and procedures required in order to keep young social action: people, their staff and volunteers safe’. It includes sections on young people as www.ndti.org.uk/uploads/files/iwill_NDTi.pdf volunteers, ensuring safe working practices and environments, and insurance considerations. To get started, you should develop a flow chart and checklist of processes to cover from recruitment to matching and ongoing support of your volunteer (see Recruitment Plan and Process, p36). Consider #iwill’s 6 Key Principles (p17) while you are doing this and try to embed them in your plans and processes.

34 VOLUNTEERING MATTERS YOUTH SOCIAL ACTION TOOLKIT 35 RECRUITMENT PLAN AND PROCESS (INCLUDING Partnership – with a volunteering organisation University Hospitals Birmingham NHS Having relevant safeguarding policies and which could support you to recruit and select Foundation Trust use an online web procedures in place – child protection policy SELECTION AND RISK ASSESSMENT): your volunteers registration for all individuals interested statement, confidentiality/whistleblowing in volunteering which enables them to policy, codes of conduct (outlining good It is important to have a clear plan for how you The Volunteering Matters VIBE project was a ascertain the motivations of the potential practice when working with children), parental will recruit volunteers and the processes you partnership between voluntary organisations volunteers and how these match the consents for all children under 16, photo need to go through with them before they can and Queen Mary’s Hospital, Sidcup. At the needs of the programme – anyone who consents, complaints procedure be matched to opportunities. This ensures the VIBE project 16 to 25-year-olds volunteered does not match is not followed up. A safety of the volunteers and beneficiaries, and within the hospital carrying out a variety of Having the right level of appropriately trained group assessment process is arranged, allows you to ensure that you have the right volunteering tasks that had a positive impact and safe / suitable adult staff or volunteers and available volunteer roles are sent to volunteers within the right roles. on the patients and staff at the hospital. to work with young people and ensuring that interested individuals – this ensures that Unlike conventional Voluntary Services in both they and the young people themselves This process should include: people know if their personal skills and hospitals, Vibe was a project of a specialist are adequately supervised – young people motivations can be fulfilled. An interview Promotion Plan for Recruitment – once you are external volunteering agency, Volunteering should not be left unattended and should be is arranged, and each potential volunteer ready to engage with young volunteers, it is Matters, working closely with other agencies, supervised by two or more adults writes a 200 word essay on why they wish to important that you find ways to attract them including The League of Friends. See Annex 2 volunteer at the hospital. This whole process Ensuring that you have safe and suitable roles to what you have to offer. This can be achieved for more information. through a variety of means, and will depend ensures that individuals’ motivations match for under 18s – you will need to carry out a risk on the resources you have available to you Application Form – this should include a the hospital’s needs and vice versa at each assessment to decide whether placing a young request for references (good practice is two) stage. See Annex 3 for a flow chart. person in a volunteer role would put them or Marketing – via social media platforms (for and a DBS check should the individual be the people they are supporting/volunteering Matching – to age and skills appropriate roles which you may require specialist support), volunteering closely with vulnerable people alongside at risk attractive website (to which you could link and unsupervised. Please check the DBS Induction Pack – including induction checklist, Undertaking a full risk assessment of all your paperwork for the recruitment and guidance on which roles require checking, expectations, communications systems and volunteer roles, activities, and settings – monitoring processes), leaflets and campaigns as it as important to not ask for more any reward events, guidance on orientation, identifying potential hazards, dangers and information than you need as it is to ensure role description and any risk assessments, Volunteering Matters VIBE project used vulnerabilities linked to particular volunteering your beneficiaries are safe. It is illegal to details of their supervisor, Volunteer attractive media roles and activities for young people and complete checks when it isn’t appropriate for Agreement, Vulnerable Person’s Policy (both to recruit volunteers. See Annex 3 taking action to avoid or mitigate these the role, and also they cannot be requested documents to be signed by volunteer) Walsall Healthcare NHS Trust used for under-16s. Completing checks when it’s If you are supporting volunteers under 16 Personal Progression Plan – clearly outlining appealing literature to attract young not necessary can additionally slow down the years of age, you should ensure that you their objectives and how they might volunteers. See Annex 3. recruitment process and create unnecessary make this clear with your insurance agency feasibly achieve them – this enables you barriers. You should also seek parental as cover does not always automatically Direct contact – through developing strong to support them within their role around permissions for young people aged under 16 include under 16s. Research commissioned links with local schools, colleges and their motivations, which will support better at this stage by the NCVO on behalf of #iwill has suggested universities to recruit young people on a retention and also #iwill’s Key Principles 4 that insurance companies in the main are not regular basis via presentations and visits, Gather references and carry out DBS and 6 (p17). and through attendance at events related to averse to insuring under-16s in volunteering volunteering or fresher and careers fairs Interview/Assessment – this could be one to See Annex 3 for an example checklist from roles as long as all the appropriate checks, one or group, depending on the activity for Volunteering Matters of the recruitment process. described in the points above, are in place in King’s College Hospital Trust give which they are applying order to meet all legal obligations to keep a See Annex 1 for templates to use on your presentations and have direct links with young person safe local schools and colleges, who refer Training new programme, including Application Form, Volunteer Agreement, and Risk Assessment Form. It is also necessary to obtain parental/ students on to their website to apply for Assessment process – looking at all of the above guardian consent for volunteers under volunteer opportunities. elements and determining the suitability of the 16, ensuring that the parent/guardian applicant to the role and vice versa (this could Via systems which are managed by third party has sufficient information about the role, include a risk assessment of the applicant, organisations (i.e. DoIt.org, Volunteer Bureaux) LEGISLATION: organisation, and support structure to be looking at information received through the Organisations should ensure that they have taken able to give informed consent. recruitment process i.e. references, DBS, training, appropriate steps to meet their legal obligation to interview and giving due consideration to their In the guidance compiled by #iwill and the ensure a young person’s safety and promote their age and the roles available) NCVO, they recommend consulting with your well-being. Children are classed as a ‘vulnerable’ local Council, who have a responsibility for group so any organisation who takes on young ensuring and overseeing the effective delivery of volunteers must be careful to protect them. all services for children under the Child Protection Legally a child is defined as someone who is under Act 2004. They might be able to provide you with 18 years old. Steps include: more information and links to training for both staff and volunteers. The NSPCC has guidance on what to do if you are worried about a child, and other issues.

36 VOLUNTEERING MATTERS YOUTH SOCIAL ACTION TOOLKIT 37 VOLUNTEERING HOURS: APPROPRIATE ROLES: RISK ASSESSMENTS AND RISK MANAGEMENT: In order to ensure that you are aware of the activities of your volunteers, record the sessions There are legal considerations to be made You should consider the roles young volunteers It is critical to risk assess all of your activities and activity which they have been asked to do regarding the lengths of time during which young will be carrying out and the maturity of each young and your volunteers to ensure the safety of your and ask them to register or report back to an people under-18 in education can participate person to be able to handle any psychologically volunteers and your beneficiaries. appropriate supervisor for each of these. This in voluntary activity. This guidance mirrors demanding or emotional situations which they The Health and Safety Executive has useful may include ensuring that the staff managing employment law, and it is best practice to follow encounter, for example, within palliative care, information on risk them are logging them in on their ‘sessions’ it within volunteering. Key points from information on cancer wards, or on intensive care wards. where this is applicable – both for recording and www. available on the Volunteer Centres website ( Emotional support will be required in these roles, www.hse.gov.uk/risk safety purposes. volunteercentres.org.uk) tell us that: and you should consider whether you can provide that – if not, you should match young volunteers to Safety and risk assessment are continuous For young people still in education, volunteering The Cabinet Office has also published a Can Do alternative roles. processes and should be repeated/reviewed cannot be a reason for school absence Guide which details how to manage risk and keep on an ongoing basis during the lifetime of the Insurance – Ensure that you have insurance cover participants in voluntary events safe. For young people under 18, activities should programme and each individual volunteer. for volunteers – both for their age range and for the also take place between 7am and 7pm. (not Safeguarding is just one element of this process, The best way to ensure adherence to this is to roles they will carry out. You may need to register overnight). For volunteering over 4 hours, an and a DBS cannot stand on its own – you need a establish a checklist for your volunteers that the roles with your legal department for NHS hour break should be given. A young person robust procedure in place which must be followed you can complete throughout the recruitment Litigation Authority cover or insurers before the who is under the school leaving age should (see Recruiting Young Volunteers Section 5.2 and induction stages, and to then review during programme can begin. Check what your volunteers have a 2 week break each year from any Recruitment Plan and Process for advice on this). support sessions. Alongside this, setting regular are covered for, and ensure that you communicate volunteering activities Your Recruitment and Selection process will enable review dates for all policies and procedures, this to the volunteers also. you to determine the appropriateness of your including risk assessments, from the beginning Young people aged 15 and under: can volunteer Safeguarding and DBS – If volunteers are providing applicants for the roles on offer, and vice versa. will enable you to ensure that they are up to for 2 hours per day on a school day and 12 hours unsupervised support to vulnerable individuals on It is important to be brave enough to say ‘no’ to date and take into consideration any changes per week in school term-times: 5 hours per day on a regular basis they will require a DBS check. You individuals who may be put at risk, or put others in national and local governance and in local a non-school day (2 hours on a Sunday) and 25 should check and follow DBS guidance on when a at risk, in a role. project or individual circumstances. hours a week in academic holidays check is required, at what level, and advice on how All volunteer activities should be risk assessed, Young people aged 15 and over (but still under frequently it should be refreshed. You should check with a clear review plan to follow (generally to school leaving age): can volunteer for 2 hours to see if your organisation is registered to carry out be reviewed either annually or when a change per day on a school day or 12 hours per week DATA PROTECTION AND INFORMATION GOVERNANCE: the DBS checks, or if you will need to engage with is known to have occurred). Risk assessments during school term-time. They can volunteer Data Protection Laws dictate that you should only an external organisation (for example a Volunteer should follow the process of: 8 hours per day on a non-school day (2 hours Bureau) to administer them for you. be asking for information which you require for on Sundays) and 35 hours per week during Identify the possible risk (i.e. Slips and Trips) volunteers to carry out their roles i.e. you won’t For any volunteers and staff who are in a academic holidays Identify who the risk is potentially to (i.e. users need their NHS number. Some information should supervisory role of volunteers under 18, it should also be optional – i.e. date of birth – as you may Young people aged 16-17 years old: no of the service; volunteers; the public) be noted that they will require DBS checks as require this for monitoring purposes. However it restriction on volunteering hours as long as Identify measures you will put in place to they will be in regular contact with a ‘vulnerable should not be compulsory for someone to provide. they remain in part time training or education reduce each risk (i.e. ensure that there is a individual’ (i.e. a child). Ensure that you have a data protection policy until the legal minimum age requirement. check of the area for all potential slip and trip which all staff responsible for volunteers are NCVO has advice on DBS procedures and hazards at the beginning of each session) The Department of Work and Pensions also points safeguarding on their Safeguarding section of aware of. out that anyone under 14 cannot work for a Identify who will be responsible for ensuring KnowHow Non Profit. It is an NHS Standard to keep records of all profit-making organisation, even if unpaid (i.e. these measures are carried out/put in place NHS employers can also provide guidance on applications, volunteers, matches, and it is work experience/volunteering). The definition and when by DBS checks: www.nhsemployers.org good practice to do so within volunteering of profit making may be defined by the local Identify the risk posed by and to any programmes across health and care. However, Council and so it is best to check with them how Young people aged under-16 cannot have a DBS volunteers or recipients of volunteer support these records must be secure and only accessible your organisation is viewed if you wish to involve check carried out on them. In these cases, you who are under 18 (this should include noting to those who require access i.e. immediate volunteers under 14 years-of-age. may have to rely on references from trusted and for whom parental permission is required, Volunteer Manager, Supervisor. They should professional sources and all volunteers under 16 supervision arrangements, and suitability of The Department of Education provides guidance not be for general use. You should also set a should be supervised at all times by appropriately roles and settings). on the scope of regulated activity for children, time limit on retaining personal information of trained and checked volunteers or staff – thereby including what would be classed as supervised You should ensure that all necessary parties who volunteers – there is no guidance on what that minimizing the risk posed by the young person and unsupervised activity. have any responsibility for reducing risk are party period should be, so you can sensibly decide as well as to them. You could also ask the young to the assessments and have copies, and that this based on funder requirements and also the person to self-disclose any previous convictions they are sufficiently trained/equipped to carry needs of your volunteers (for example, they may or issues with the authorities as part of your their roles within this out. require references). application and interview process, and make clear the consequences of not doing so. It is advisable to consult the Data Protection Act, and also the Information Commissioner’s Office. Additionally, The Safe Network, which is managed by the NSPCC and Children England Additionally, the NCVO has some useful guidance provides safeguarding guidance on activities and links on KnowHow Non Profit. involving children.

38 VOLUNTEERING MATTERS YOUTH SOCIAL ACTION TOOLKIT 39 TRAINING: SUPPORT AND SUPERVISION: NAVSM have produced a document to support EXPENSES: the requirement for dedicated volunteer Induction training should ideally form part of Ongoing support should be provided to your management which can be found on their Volunteers should not be out of pocket and it is your recruitment and selection processes, as volunteers. This could be directly by the website at: best practice to have an expenses policy. This policy observing individuals within a learning and Volunteer Manager for smaller programmes but should consider the accessibility requirements of team working environment gives you an insight for much larger ones (covering whole hospitals, www.navsm.org/members-area/training/ diverse groups of volunteers, including disabled into how they inter-relate, provides you with a for example), support roles can be given to staff best-practice-guides/other-best-practice- people and those from diverse ethnic backgrounds good indication of any gaps in their skills and who are responsible for the wards or areas of guides/paper-to-support-volunteer-ser – who may require non-standard forms of transport knowledge, and gives them an opportunity work within which the volunteer is contributing. or support to participate. to explore whether the role and environment A Volunteer Manager should ensure that all You can consult the National Occupation Standards Expenses should also be paid in a timely fashion – is right for them. Having a robust training supervising staff are trained – whether formally for advice on roles managing volunteers. and you should clearly outline to your volunteers programme in place will also support #iwill’s Key or informally – to provide this support. Managing As explained above, managing volunteers requires what they should do to enable this to happen, Principle 4 (p17), supporting the development volunteers requires a distinct set of skills from a different set of skills to managing staff. In some for example having deadlines for submission of of your young volunteers. Initial training those used in managing staff. Volunteers are not cases, organisations may find it advantageous to expenses monthly aligned to reimbursement programmes, before volunteers are accepted employees and so have different motivations partner with an external organisation dedicated dates. Young volunteers may find it particularly and matched, will vary in content and length for attending to undertake their volunteer role. to volunteering rather than employ their own challenging to continue to participate if they are depending on the roles and environments, but Therefore, the management approach needs Volunteer Managers. An intermediate organisation not fully reimbursed, and in a timely fashion – should contain: to reflect this. An essential task of volunteer dedicated to volunteering, may possess skills not potentially they might have little or no independent management is finding ways to unlock the Introduction to organisation and available to a service provider, be able to provide income, be a student or be seeking employment. potential of volunteers and to harness their volunteer roles a more cost-effective service and offer links to enthusiasms and talents – volunteers are more The NCVO has good guidance and links on volunteers undertaking similar work elsewhere. Expectations successful within organisations when they volunteer expenses, as well as templates: identify with service users. Volunteer managers Confidentiality and Boundaries When developing a job description, some key are required to understand this and seek to areas to highlight within their duties include: www.ncvo.org.uk/practical-support/ Protection of Vulnerable Adults and Children reconcile any conflicting aspirations. volunteering (as appropriate), including Disclosure Responsibility for recruitment, support Supervision sessions with volunteers should and supervision of volunteers, including When setting out an expenses policy, consider Risk Assessments/Health and Safety ideally be recorded and linked to aims and promotional activity the legal framework for volunteers who are in Any specific elements necessary for the aspirations of each volunteer (which can be Responsibility for ensuring that all applicable receipt of state benefits (which may include environment (ie. Dementia awareness, health ascertained during the application process and legislation is adhered to, and that policies and young volunteers aged between 18 – 25). The specific training) recorded, including potentially as a Personal procedures are in place to ensure the safety of Department of Work and Pensions has published Progression Plan). This can be achieved through volunteers, staff, users of the service, and the guidance for volunteers on their website at Any elements specific to the role (i.e. telephone completing sign in sheets at each volunteering public (as appropriate) manner, enabling, memory mapping) session and having templates for supervision Responsibility for the safety of children and www.gov.uk/.../volunteering-while-getting- sessions which link to the aims and objectives First Aid. vulnerable adults both volunteering on the benefits-leaflet of the volunteer as well as their role and Training should be considered an ongoing programme and in receipt of support from it responsibilities. See Annex 1 for a sample Additionally, the NCVO has information and activity for volunteers, both because many young Responsibility for ensuring that all Health supervision form. guidance: volunteers will be motivated by this and because and Safety requirements are met and risk assessments for all activities are carried out it will ensure your volunteers are competent in www.ncvo.org.uk/practical-support/ and regularly reviewed their roles and up to date with any changes. STAFFING: volunteering You may wish, or indeed need, to engage with Responsibility for monitoring the programme external training providers to complement your Robust volunteering programmes require and reporting both successes and challenges; offer – for example with regards to elements resourcing – as volunteering does not come for Responsibility for keeping accurate records of which may require professional input including free. One of the main resources is a Volunteer activities, volunteers, and users of the service RECOGNITION SYSTEMS: Manager to co-ordinate the programme and First Aid, Safeguarding, condition specific in accordance with Data Protection Laws and It is important to keep your volunteers training. Your local Volunteer Bureau should be volunteers, ensuring that you have appropriate individual organisational policies support for your volunteers, including policies motivated, and there are various ways in which able to advise you on training organisations and Developing fundraising plans and initiatives. you can do this. All of them should be linked link you up. and procedures, and that you are adhering to legislation as well as general good practice to the motivations of your volunteers. See the NAVSM have produced a best practice in volunteer management. This is even more Recognising Volunteer Contribution section for Guidelines for Volunteer Induction, Statutory important when considering young volunteers, some suggestions. It is important that you have and Mandatory Training which can be accessed who will require specific support, risk assessment, a reward and recognition plan in place for your via the NHS Employers website. and policies appropriate to their age. programme, and where possible that you develop it as you go along with your volunteers to ensure it continues to best meet their needs – this can be done through surveys, steering groups, and social media.

40 VOLUNTEERING MATTERS YOUTH SOCIAL ACTION TOOLKIT 41 80% of volunteers at King’s College Hospital RETENTION: 5.3 RECOGNISING Trust felt that their original motivations for volunteering had been met (70% of volunteers CASE STUDY One concern of many Volunteer Managers is how are under 30) and 51% of responses around to retain their volunteers once they have invested VOLUNTEER CONTRIBUTION motivation were linked to progressing within King’s College Hospital Trust: time in recruiting, training, and supporting them. employment or education. King’s College Hospital Trust awards This is no less important when considering youth volunteers – and in fact becomes more critical In this section we consider the importance of certificates of 100, 250 and 500 hours, which in order to ensure that they remain motivated in recognising the contribution of your volunteers they find young volunteers particularly value. a world where there are many exciting options and the best ways to do this for young people. They also offer training outside of the general RECOGNITION SYSTEMS: needs of the volunteer role, which enhance open to them competing with yours: With young volunteers, the following recognition the volunteer skills and experience as well The key to volunteer retention is systems have been found to be most effective: as what they can offer the patients – such as communication. Ensure that you are MOTIVATION TO VOLUNTEER: hand massage and sign language. Certificates – showing hours of volunteering/ communicating at all times and being clear There are many reasons why people volunteer, completion of training elements. There are about expectations before they start, and from gaining work experience to simply wanting a number of programmes of rewards and when they are matched; give them clear to give back in some way and enjoying the feeling recognitions available locally and nationally for information about training, induction, support and sense of usefulness that this gives them. young people, such as vinspired and Duke of arrangements and ensure they are supported. CASE STUDY Link their motivations and required outcomes It is important to recognise that there are Edinburgh, and you may find that a partnership working with agencies such as these will enable St John’s Ambulance: to their role and the potential for them to distinctions between age groups when it comes learn and develop within it – and ensure you to motivations – for young people aged 16+, you to link into a recognition system suitable for St John’s Ambulance offers their young the needs of your young volunteers are regularly checking with them on their who are just embarking on their life’s journey, members the opportunity to engage as progress within this. A personal development volunteering offers them an opportunity to Letters of achievement – stating clearly what Young Leaders when they reach 18 – and plan is a useful tool to do this with. Arrange start to gain invaluable life experience, develop they did, how long for, and the impact that has as such they build up leadership skills, a follow up with them shortly after they have new networks, enhance their understanding of had on the beneficiaries and the organisation awareness and experience of responsibility been matched to check how they are getting the world and diverse communities within it, and new national networks. Communications – these include regular on. Arrange ongoing communication – perhaps and build up a portfolio of skills to use in their via a newsletter or mass communication tool education, career, and personal lives. For those newsletters, social media, and emails highlighting successes (enabling volunteers to to all volunteers. Provide feedback to show aged under 16, particularly 10 to 14-year-olds, them that their role is valued they are generally guided into volunteering share their experiences) and communicating and motivated by the element of fun and any new offers such as training and events If they require debriefs, ensure they get them diversity within the opportunity – a much more Training – many young volunteers are looking – especially when supporting volunteers in experiential outlook. to enhance their CVs and work experience, traumatic environments such as palliative care, and intensive care units or wards Research has shown us that the main and as such being offered additional training motivations for volunteering amongst young opportunities which not only benefit the Ensure that you have an expenses policy and people are currently: organisation but also increase their skills, is that they get their expenses on time – no very attractive volunteer should be out of pocket, and for Work Experience/Networks Social events – these can be informal, such young people they may struggle to continue to Social opportunities as dinners, bowling or cinema outings, and participate if their travel expenses are not quickly reimbursed, due to potentially low incomes. Building their CVs parties; or more formal, including regular support meetings where volunteers can share These are all basic principles of good volunteer Helping them to choose a career path experiences and meet each other, and training management, which should be followed closely. To be empowered within their community/life- sessions. These offers satisfy the motivations volunteering offers them the opportunity to of volunteers looking to extend their social spot a challenge or problem and develop and network and meet new people. co-ordinate solutions to it This Toolkit includes some templates which you To have fun! could amend to suit your programme, including a certificate showing hours of volunteering –see Within Volunteering Matters’s Full-Time Annex 1. Volunteer programme, in a survey of volunteers (2013), 96% felt that they had learnt something new, and over 60% felt it had an impact on their future career. Over 93% of young volunteers went onto education, employment, training or further volunteering.

42 VOLUNTEERING MATTERS YOUTH SOCIAL ACTION TOOLKIT 43 In a time of austerity but increasing risk to Before considering where you will source vulnerable people, it is critical that funders and your funding, you need to carefully plan out Boards recognise the importance of robust exactly what you need it for. A breakdown volunteer management to ensure appropriate of the typical areas of resource required for placing of volunteers within care settings and a robust volunteering programme within a SECTION 6. with vulnerable people, including the safety of health and social care setting based on existing potentially vulnerable volunteers (under 18), programmes in hospitals, the community, and EFFECTIVE and the investment that this requires. primary care, includes: Cost of a staff post (see typical Volunteer Manager job MANAGEMENT OF PROGRAMME description). FUNDRAISING Typically the cost of either an additional support post, or ADMINISTRATION overheads associated with obtaining services in HR, Finance, In this section we consider the need for funding office administration, data collection and recording, and impact measurement. to carry out your programme, or develop roles for young volunteers, and how you might be Costs associated with producing the materials, hiring venues, able to access this. VOLUNTEER TRAINING AND catering, and any additional staff costs required to support the INDUCTION training. Also, any external training costs, including costs of ongoing training on an annual basis for longer term volunteers.

It is good practice to ensure that volunteers are not out of pocket when supporting your programme so you must ensure that you factor volunteer expenses into your budget and project plan. VOLUNTEER EXPENSES These can include travel to and from the programme/match, subsistence costs associated with any matches which may involve meeting for drinks, lunch, outings, and phone and admin costs.

Consideration should be given is to whether you RESOURCES require volunteers to wear special clothing or uniforms to carry out their role, and budget accordingly.

Ongoing support is good volunteer management so you should REWARD AND RECOGNITION/ ensure that you are covering the costs of delivering this – this includes a reward and recognition programme for your SUPPORT COSTS volunteers which could include trips out, certificates, badges, events, newsletters.

Your robust recruitment process will require investment: in paperwork, literature/promotional materials and events, a RECRUITMENT COSTS website and potentially social media activities (for which you may need to buy in external support).

It may be necessary to buy in specialist support or conduct an external evaluation. You may also need to invest in setting up IMPACT MEASUREMENT a specialist database to enable you to record your volunteers, their activities, and their progress.

44 VOLUNTEERING MATTERS YOUTH SOCIAL ACTION TOOLKIT 45 The NCVO has a Toolkit – VIVA – which can Grants – Grant giving bodies such as be used to help you work out the cost of your European funds and the Big Lottery are programme as well as enabling you to measure open to applications for youth volunteering the economic benefits it brings. programmes within health and care, particularly if they align to their social Some youth volunteering programmes will, of objectives course, not require additional funding – they may be an extension of an existing project or a Personal Budgets/Personal Health Budgets way of engaging young people in systems and – individuals with ongoing health and care processes, which does not require additional needs are now eligible for personal budgets resource to co-ordinate. and/or personal health budgets. These enable the individual to choose their own care and Once you have established what, if any, your support, and this could include the service costs will be, there are a variety of potential you are providing, which may be supported funding options. It is recommended that you by volunteers. consider diverse funding streams rather than just one funder, to enable you to fund different The Ainstree NHS Trust volunteer programme was aspects of the programme which are attractive funded by The Big Lottery Fund. Prior to this they to diverse funders and also to ensure that you received European funding. have greater sustainability through a range of Some Volunteering Matters Choices programmes, partners. Think creatively. where volunteers live in with adults with NHS Charities – NHS Trusts will have charities, additional support needs to enable them to live to which you can apply for funding to support independently in their own homes, are funded by your volunteer programme. Link your proposed individuals or, in some cases, personal budgets programme to the outcomes on ‘Improving received by individuals for their care and support Patient Experience’ to enhance your chances in independent living. of being successful Volunteering Matters successfully established the Partnerships with the Third Sector – NHS Trusts VIBE project in partnership with Attend and Queen will not be able to directly apply for some Mary’s Hospital in Sidcup, Kent. Young volunteers funding streams, including The Department participated in a variety of activities including of Health funds, but can partner with Third social interaction, mealtime support, and speech Sector organisations in order to develop and therapy. Volunteering Matters was able to deliver a youth volunteering programme. access The Department for Education and Skills This has the additional benefit of engaging funding through the then Millennium Volunteers with a partner experienced in the delivery of Programme to set up the project, and then youth volunteering and potentially already secured continuation funding from volunteering having policies and paperwork to bring to the charity V. programme. This type of partnership working See Annex 3 for a table of examples of funding also spreads the risk, workload, and increases streams for existing programmes provided by the types of funding streams available to you NAVSM. The League of Hospital Friends – provide You may also find Funding Central a useful some small funding pots, and you are resource to source funding for your programme. well advised to apply for aspects of your programme such as specific resources (uniforms, promotional materials) Commercial Companies – the private sector working within health and social care will be keen to increase their visibility and their social responsibility outputs. As such, many have small funding pots but others may be willing to sponsor specific aspects of a programme, including reward and recognition events

46 VOLUNTEERING MATTERS YOUTH SOCIAL ACTION TOOLKIT 47 Monitoring impact is important for volunteer Young people want to be able to see the involving organisations: difference they are making, and ensuring that you are monitoring the impact of their To measure the experiences of your volunteers volunteering will enable you to communicate and your beneficiaries this to them. To identify changes SECTION 7. In carrying out your own programme monitoring, As evidence to funders and to attract more it is important to be comfortable with the investment in your programme. terminology used: MEASURING AND This is the process of collecting information on the work which is MONITORING taking place so that you can review your policies, procedures and DEMONSTRATING IMPACT activities regularly. In this section we cover the basic principles This is the analysis of the information you have gathered through EVALUATION monitoring, to enable you to see how well your programme has of monitoring your programme, evaluating its worked and if you need to change anything. impact, and the importance of this, as well as Resources that you need to put in to achieve the changes/ looking at existing models and research available. INPUT programme i.e. staff, volunteers, money.

These are quantitative – ‘hard’ data. They are the numbers of OUTPUT activities provided and are facts, figures and statistics i.e. 10 Reading Buddies sessions each week.

These are qualitative – ‘soft’ data. They are the changes which OUTCOME occur because of the activities and services, generally in people, and include increased skills, confidence, self-esteem.

Change resulting from your activity or programme – this includes IMPACT unintended effects, negative as well as positive, long term and short term.

ACTIVITIES The things you do with the inputs – the services offered i.e. training.

These are the means by which we can measure outcomes and INDICATORS impact. They determine what success would look like and how we will therefore measure it, and can be quantitative and qualitative.

QUANTITATIVE This is data which is facts, figures, statistics – with numerical values.

Relies on feedback from individuals and is information which QUALITATIVE relates to their personal state i.e. confidence, skills, self- esteem.

48 VOLUNTEERING MATTERS YOUTH SOCIAL ACTION TOOLKIT 49 MONITORING AND EVALUATION CHECKLIST:

IDENTIFY OUTCOMES It is clear that you will need to consider what outcomes your LINK OUTCOMES TO Once you are clear what outcomes you are seeking to achieve, programme will have. You should ensure that you consider you should consider how you will do this through activities to be outcomes for: INPUTS AND OUTPUTS: delivered and resources to be put into the programme. The volunteers THEORIES OF CHANGE A Theory of Change will help you to demonstrate how you will Patients/users of your service and carers deliver your outcomes and detail exactly what differences you expect they will make. See Annex 4 for an example. The wider community Any funders. In their report Theory of change; The beginning of making a difference (April 2012), New Philanthropy Capital says a theory Outcomes for volunteers are often forgotten, but are just as of change ‘shows a charity’s path from needs to activities to important as those of the user of the service and the wider outcomes to impact. It describes the change you want to make community in order to ensure that you can continue to attract and the steps involved in making that change happen.’ new volunteers, and retain those you already have. Young volunteers have been clear that they consider volunteering A theory of change tends to take the form of a diagram, showing as a route into employment or further training, a networking the casual links between steps. You should start by identifying opportunity, and a way to meet new people (alongside being your end goal, and then determining the intermediate outcomes able to make a difference) – so you should ensure that you which will get you there. Establish any links between these consider these within your outcomes. outcomes, and detail the activities which will be required to achieve them – including any inputs (resources). Link each For users of your service, their carers, the wider community activity to its respective outcomes. and funders, you may wish to link your outcomes to health and social care outcomes, such as the NHS England and Theories of Change help you to identify if your outcomes are clear, Public Health England Frameworks and the Adult Social Care what activities you do not need to carry out, and whether there Outcomes Framework. are gaps which could be filled by partnerships. They can also help you to identify where and how young volunteers can help you to Shared outcomes across these include: achieve your outcomes. Improving quality of life The Charities Evaluation Service has a useful guide on how to Enhancing people’s experiences of care develop and use Theories of Change, covering: Increasing employment opportunities for individuals with An introduction to the theory of change model mental health conditions and learning disabilities. How to use the change model The Adult Social Care Framework document helpfully illustrates on p44 the shared outcomes across all 3 Frameworks. Developing your own model Linking your programme to health and social care outcomes How the model can be linked to evaluating your projects will enable you to ensure that you can demonstrate its wider and programmes. impact and potentially link it to funding streams within health and social care. NCVO have produced an Information Sheet on Monitoring and Evaluation, which explains the key terms and offers advice on how to identify your outcomes and then measure them. NESTA also published a very useful report on the Standards of Evidence in Impact Investing.

50 VOLUNTEERING MATTERS YOUTH SOCIAL ACTION TOOLKIT 51 IDENTIFY HOW YOU Once you are clear what your outcomes are, and what activities COMMUNICATING As well as it being important to measure the difference you are you need to carry out, you should identify how you will know that a making, it is equally crucial to communicate it to all stakeholders WILL MONITOR YOUR change has been made following your intervention. YOUR IMPACT and the wider community. Young volunteers have stated that they wish to be able to see the difference that they are making OUTCOMES AND YOUR A good way of doing this is to complete an Outcomes Indicators through their volunteering and social action. #iwill Key Principle table. See Annex 4 for an example. OUTPUTS 3 (P17) suggests that young people should be able to see the Consider each outcome and how you will know that it has been social impact of their volunteering activity. achieved – for example, improved mental health could be seen to You should consider who you want to communicate your impact be achieved through access to social contact and activities and to and the best method of doing this. Ideas include: regular participation. You can then consider the methods best suited for you to collect your data on outcomes, and how you will Reports to Funders – generally they will provide you with a subsequently report it. predefined format Some existing systems you could apply to your programme to Celebration Events for volunteers and users of your service – monitor impact include: these present a good opportunity to showcase the differences you have made The Outcomes Star – this popular and easy to use tool comes in various versions, including adult, wellbeing, and independent Press Releases – you may wish to publicise your programme living versions more widely, and a local/regional or national press release covering key facts, outcomes and statistics, and linking them The SOUL Record – this is a ‘distance travelled’ measurement to topical items is a good way of doing this. Please ensure tool which was developed in 2006 by City College Norwich’s that, if you are being specific about any volunteers or users of Research Centre and Voluntary Norfolk, and which was rolled out your service, you receive their permission first. This for nationwide use. It enables measurement of progress in soft is especially important for young volunteers outcomes. Case Studies – you may wish to send out to potential funders, Registration – in order to be able to ascertain how many volunteers volunteers, or users of your service case studies. Again, ensure are active, when they are engaging, and for how long, a basic that you have all necessary permissions before doing this registration system works well. You should support this with a spreadsheet or bespoke database on which to log the sessions. Social Media – you could use social media to communicate with your volunteers, the wider community, and users of your Databases – some programmes use Access or bespoke databases service key successes. This could be a role for your to enable them to log the volunteer matches, outcomes, and young volunteers. progressions. They then draw down on this information to produce reports around specific themes. For examples of how other programmes have measured impact Goldstar published, A Guide to Impact Assessment within Volunteer Involving Organisations, on research it carried out in 2008/09. Inspiring Impact has produced a range of resources for the not for profit sector to support better impact measurement.

52 VOLUNTEERING MATTERS YOUTH SOCIAL ACTION TOOLKIT 53 Whilst a lot of research has been carried out on the impact of volunteering in health and social care, the outcomes and effects of volunteering within a very complex setting are still undecided. In its 2013 publication Volunteering in Health and Care: Securing a sustainable future The King’s Fund observes and recommends that: The value of volunteering needs to be better measured and articulated at all levels in the system. There is a striking lack of information quantifying the scale or impact of volunteering in health and social care. Filling this evidence gap should be a priority. The research that led them to this conclusion is thorough and includes several examples of volunteering programmes within health and care. The Institute of Volunteering Research has published several papers on measuring the Impact of Volunteering in the NHS. In addition, the NCVO has produced a Volunteer Assessment Tool which is useful in determining your outcomes measurement. They also provide some advice on measuring the economic benefits of your volunteer programme through the VIVA tool – Volunteer Investment and Value Audit. There is a wide range of work currently underway looking at how we can measure the impact of volunteering on the volunteer, the beneficiary, carer, community and the organisation and we will update these pages with new information and links once available. Some existing evaluations can be found in Annex 4 and below: NCS Trust The King’s Fund

54 VOLUNTEERING MATTERS YOUTH SOCIAL ACTION TOOLKIT 55 WE WOULD LIKE TO THANK ALL COLLEAGUES FROM TRUSTS, FOUNDATIONS AND SECTION 8. ORGANISATIONS WHO HAVE CONTRIBUTED TO THIS TOOLKIT AND PROVIDED INVALUABLE CASE STUDIES, CONTENT, AND ADVICE. ACKNOWLEDGEMENTS Adult Social care Outcomes Framework: Duke of Edinburgh: www.gov.uk/government/publications/adult- www.dofe.org social-care-outcomes-framework-2014- to-2015 East and North Hertfordshire NHS AND RESOURCES foundation Trust: The Future is Membership Aintree University Hospital: www.enherts-tr.nhs.uk Many links to key guidance, advice, and resources www.aintreehospitals.nhs.uk Funding Central: are placed within the section to which they are Attend: www.fundingcentral.org.uk/default.aspx most appropriate, however below is an additional www.attend.org.uk Goldstar: list. You will also find several examples of systems Cabinet Office: www.chances4volunteering.org/wp- and paperwork in Annex 3, and many case studies www.gov.uk/government/publications/ content/uploads/2010/04/Goldstar_ can-do-guide-for-organisers-of-voluntary- ImpactAssesmentGuide.pdf of successful youth volunteering programmes in events/the-can-do-guide-to-organising-and- Annex 2. Samples of some key paperwork which running-voluntary-and-community-events Great Ormond Street: www.gosh.nhs.uk you may wish to use to inform the development Charities Evaluation Services: of your own can be found in Annex 1. www.ces-vol.org.uk/tools-and-resources/ Guy’s and St Thomas’ NHS Evaluation-methods/making-connections- Foundation Trust: tools www.guysandstthomas.nhs.uk

Council: Healthwatch: Enter and View www.gov.uk/find-your-local-council www.healthwatch.co.uk

Volunteering Matters: Full Time Contact: Alvin Kinch: Volunteering, Health Champions, Positive [email protected] Futures, VIBE www.volunteeringmatters.org.uk Hull and East Yorkshire NHS Trust: Digital Reminiscence Therapy Data Protection Act: www.hey.nhs.uk/ www.gov.uk/data-protection/the-data- protection-act Information Commissioner’s Office: www.ico.org.uk DBS Guidance: www.gov.uk/government/publications/dbs- Inspiring Impact: identity-checking-guidelines www.inspiringimpact.org

Department of Education: Institute for Volunteering Research – www.gov.uk/government/organisations/ free volunteering reports and evaluations, department-for-education bespoke advice services: www.ivr.org.uk Department for Work and Pensions: www.gov.uk/government/organisations/ department-for-work-pensions

56 VOLUNTEERING MATTERS YOUTH SOCIAL ACTION TOOLKIT 57 Isle of Wight NHS: Check it Out: NESTA: The Prince’s Trust – Youth Index 2013: www.iow.nhs.uk www.nesta.org.uk/sites/default/files/ www.princes-trust.org.uk/about_the_ standards_of_evidence.pdf trust/what_we_do/research/youth_ Contact: Michelle Jones: index_2013.aspx. [email protected] NHS Framework: www.gov.uk/government/publications/nhs- The Soul Record/ City College Norwich: #iwill: outcomes-framework-2014-to-2015 www.theresearchcentre.co.uk/files/Sarah_ www.iwill.org.uk Durke_-_City_College_Norwich.pdf NHS Confederation: King’s Fund: www.nhsconfed.org Southampton NHS: www.kingsfund.org.uk www.uhs.nhs.uk NHS Employers: Care Makers Know How Non Profit: www.nhsemployers.org Contact: Kim Sutton: www.knowhownonprofit.org/people/ [email protected] volunteers/managing-volunteers Contact: Marita Bardino: [email protected] V Luton and Dunstable NHS: www.vinspired.com www.ldh.nhs.uk NSPCC: www.nspcc.org.uk Volunteer Centres: Marie Curie Cancer Care: www.volunteercentres.org.uk www.mariecurie.org.uk Outcomes Star: www.outcomesstar.org.uk Walsall Healthcare: The National Association of Voluntary www.walsallhealthcare.nhs.uk Services Managers: Public Health England: www.navsm.org www.gov.uk/government/organisations/ Contact: Tracey Nock: public-health-england [email protected] National Occupation Standards: www.nos.ukces.org.uk/Pages/index.aspx Queen Elisabeth Hospital Birmingham: Government: Strategic Vision for rop In Buddies Volunteering in Health and Social Care – NCVO – Good Practice Bank, clear guides www.uhb.nhs.uk www.gov.uk/government/publications/ created around themes: social-action-health-and-well-being- www.ncvo.org.uk/practical-support/ Contact: Pat Wilson: building-co-operative-communities- volunteering [email protected] department-of-health-strategic-vision-for- volunteering NCVO – How to find nearest Volunteer Centre: Royal Voluntary Service: Telephone www.ncvo.org.uk/ncvo-volunteering/i-want- Befrienders Guide to assessing the impact of to-volunteer www.royalvoluntaryservice.org.uk volunteering in the NHS, with specific case studies and impact assessments: NCVO – Volunteer Centres Information: The Safe Network: www.ncvo.org.uk/practical- www.ncvo.org.uk/practical-support/ www.safenetwork.org.uk support/index.php?option=com_ volunteering/volunteer-centres redshop&view=product&pid=78&cid=20 Salisbury NHS Foundation Trust: NCVYS – The Young People’s Health www.salisbury.nhs.uk www.volunteering.org.uk/resources/ Partnership: Keeping it Safe volunteeringinhealth/impact-assessment www.ncvys.org.uk St John’s Ambulance: Peer Educators, LINKS and Youth Leaders Contact for YPHP – Sarah Grady, www.sja.org.uk [email protected] The Prince’s Trust: New Philanthropy Capital (NPC): www.princes-trust.org.uk www.thinknpc.org

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