G U E S T S E R V I C E S

The Peninsula Manila is designed for the comfort and convenience of the business and leisure traveler. Among its wide range of amenities are a fitness center and spa, swimming pool, and several specialty restaurants: Spices features authentic Southeast Asian cuisine; The Lobby offers international cuisine, popular Filipino light snacks, and drinks, with daily Afternoon Tea served daily from 2:30 pm to 5:30 pm; Escolta is popular for its lavish buffets; and The Pool Snack Bar chefs recommend choosing from a menu of tapas, sandwiches, and other small bites.

Aside from extensive dining facilities, the hotel also has 12 function rooms including the 500-person capacity Rigodon Ballroom. All of which are suitable for business or social gatherings.

Comprised of 351 rooms, The Peninsula Manila has a total of 45 well-appointed suites. The Gallery Club offers express check-in and check-out service and has a spacious lounge with dedicated Club Concierge service. It offers complimentary Afternoon Tea as well as evening cocktails and has boardrooms which can be used free of charge for The Gallery Club guests on a first-come, first-serve basis.

Located at the hotel’s Lower Lobby Shopping Arcade are a salon for men and women, jewelry stores. A short walk up to the Ayala Tower Lobby is The Peninsula Boutique Pop-up Store that serves delicatessen and bakery products, bottled cocktails, and Peninsula gift items which are available for takeout and delivery. G U E S T S E R V I C E S

The Peninsula Fitness Center has a wide range of facilities which include gym equipment and a swimming pool. The Fitness Center is manned from 6:00 am to 6:00 pm, while the pool is open daily from 6:00 am to 6:00 pm.

For guests’ convenience, a fleet of limousines and helicopter services are available and may be arranged through the Concierge. G U E S T S E R V I C E S

ADAPTORS The Peninsula Manila’s rooms are equipped with multi-pin sockets, which can fit all international electrical appliances. Adaptors may also be obtained at all times. For assistance, please call your room attendant by pressing the “Housekeeping” button on your hotel phone.

AIRPORT LIMOUSINE SERVICE The Peninsula Manila offers customized BMW limousines, equipped with modern conveniences such as WiFi connectivity and an iPad unit, perfect for business travelers on-the-go. Reservations may be made through the Concierge by pressing the “Concierge” button on your hotel phone.

BABY COTS The hotel offers baby cots which may be requested from your room attendant by pressing the “Housekeeping” button on your hotel phone.

BEAUTY / BARBER SHOP Located at the Lower Lobby Shopping Arcade, Le Macquillage is a beauty and hair salon for men and women. It offers a wide range of beauty treatments and has a number of special cubicles for maximum privacy. For appointments, please call 3531 or 3536 on your hotel phone. Operational Hours: 8:00 am to 8:00 pm (Mondays to Saturdays) 9:00 am to 5:00 pm (Sundays) G U E S T S E R V I C E S

BREAKFAST An à la carte breakfast menu is served at The Lobby daily from 7:00 am to 11:00 am. Breakfast dishes are also available all day through Room Service.

For in-room breakfast, please press “Room Service” on your hotel phone.

CAR HIRE Arrangements may be made for chauffeur-driven limousines and The Peninsula Jeepney with the Concierge. Please press the “Concierge” button on your hotel phone. Vehicle list: • Toyota Corolla Altis • Toyota Grandia Van • Peninsula Jeepney • Toyota Camry • BMW Series 7 Limosine

CAR PARK The Peninsula Manila has a spacious basement parking garage. If you have a car, please inform Concierge upon check-in so you can be issued a complimentary pass for the duration of your stay. Each guest room is entitled to one complimentary pass daily.

CHECK-OUT TIME Aside from regular check-out hours, guests of The Peninsula Manila may enjoy Peninsula Time, a unique check-in/ check-out experience that makes a day at The Peninsula last longer than 24 hours. With Peninsula Time, and only by prior arrangement, guests can arrange to have their room ready as early as 6:00 am on their arrival date and check out as late as 10:00 pm on their departure, at no extra charge. Please press the “Concierge” button on your hotel phone for luggage assistance or access PenChat, The Peninsula Manila’s 24-hour e-concierge, by using https://bit.ly/PenChatFacebook on your mobile device or tablet. G U E S T S E R V I C E S

COMPLIMENTARY COFFEE/ TEA-MAKING FACILITY Due to current government guidelines, complimentary in-room set-up of coffee/ tea-making facility is currently suspended. Please press the “Housekeeping” button on your hotel phone to request this service.

CONCIERGE The Concierge Desk, located at The Lobby, offers assistance on travel, transfers, luggage handling, and other services you may require. Please press the “Concierge” button on your hotel phone or access PenChat on your mobile device or tablet.

CURRENCY EXCHANGE The Front Desk offers competitive rates on currency exchange. Outside the hotel, please beware of additional charges when making a transaction. For inquiries, please press the “Front Office” button on your hotel phone or access PenChat on your mobile device or tablet.

DRESS CODE To ensure a standard of decorum acceptable to all, The Peninsula Manila adheres to a dress code that is observed in designated public areas.

Smart T-shirts, Bermuda shorts, sandals, slip-ons, bedroom slippers, and workout clothes may be worn in Escolta and the Pool Snack Bar, but not in Spices and The Lobby. Extremely short shorts and bathrobes are not allowed in all areas.

Smart casual attire as well as T-shirts and Bermuda shorts are encouraged when at The Gallery Club. During evening cocktails, smart casual attire still applies as well as well-cut jeans, T-shirts, and well-maintained sport shoes. Very short shorts, sandals, flip-flops, bedroom slippers, bathrobes, work-out clothes, and swimwear are not appropriate. G U E S T S E R V I C E S

Bedroom slippers are for in-room use but are welcome in The Peninsula Fitness Center and Spa and The Outdoor Pool. If you are in any doubt about any aspect of our dress code, please contact our Concierge team, who would be delighted to assist you.

DRY CLEANING AND LAUNDRY Dry cleaning, laundry and pressing service is available from 8:00 am to 4:00 pm. For your requirements, kindly fill up and sign the Laundry Form found in your closet and press the “Valet Call” button on your hotel phone to have the items picked up for service or access PenChat service using your mobile device or tablet.

Due to current government guidelines, express service has been suspended and turn-around time is now at a minimum of three days.

Dry-cleaning and laundry service is available from 6:00 am to 4:00 pm daily.

DUTY MANAGER A Duty Manager is on call 24 hours a day. Should you require any service not listed in this directory, please feel free to contact the Operator on extension “0” for Duty Manager assistance.

ELECTRICITY The hotel operates on a 220 voltage (60 cycles) power. Should you require a transformer, your room attendant will be happy to provide you with one. Please press “Housekeeping” on your hotel phone or access PenChat on your mobile device or tablet. G U E S T S E R V I C E S

EMERGENCY • Press “4” on your hotel phone for our emergency hotline in an event of an emergency. • In the event of an evacuation, proceed to the nearest emergency “EXIT” immediately. • In the event of fire or earthquakes, do not use the lifts, use the staircase located on either end of the corridor that has an illuminated “EXIT” sign. • Proceed and assemble at the hotel’s designated evacuation area at the located across the • Remain calm and do not panic.

EMERGENCY/ EARTHQUAKE In case of an earthquake, please remain calm and stay away from tall furniture, windows, glass, and any ceiling-mounted light fixtures or equipment. Do not use the elevators. Always take your room key and emergency flashlight located in your wardrobe. While the earthquake is happening, DUCK under the room’s work table and COVER your head while keeping all the vital parts of your body under the table. HOLD until the shaking ends and proceed to the emergency “EXIT” and then continue to the designated evacuation area of the hotel at the Ayala Triangle Gardens located across the Escolta Avenue entrance.

EMERGENCY/ FIRE Should you notice a fire and if it is safe to do so, dial “4” using the hotel phone for the emergency hotline and give details of its location and size. Do not use the elevators for evacuation. Follow the “FIRE EXIT” signs marked on the map mounted at the back of your main entry door. If fire breaks out, always go to the floor(s) below. If it is necessary to evacuate, and the corridor is full of smoke, place a wet G U E S T S E R V I C E S

piece of cloth over your nose and mouth then crawl to the nearest fire exit located at either end of the corridor. Proceed to the hotel’s designated evacuation area at the Ayala Triangle Gardens located across the Escolta entrance.

FOOD TAKE-OUT & DELIVERY Take-out and delivery is available from The Peninsula Boutique Pop-up Store at the Ayala Tower Lobby. For assistance, please press the “Room Service” button on your hotel phone or access PenChat on your mobile device or tablet.

Take-out and delivery from outside vendors, especially in large quantities, is strongly discouraged.

HAIR DRYER A hair dryer is placed for your convenience in the bathroom vanity unit drawer.

HELICOPTER SERVICE Please contact the Concierge who will be pleased to assist you with helicopter arrangements. All helicopter flights will depart and arrive from the helipad on the roof deck of the Makati Tower of the hotel. Landing is allowed from 8:00 am to 5:00 pm.

HOUSEKEEPING Please press the “Housekeeping” button on your hotel phone or access PenChat on your mobile device or tablet for any assistance you may require from our Housekeeping team.

ICE Should you require ice, please contact Housekeeping. G U E S T S E R V I C E S

INTERNATIONAL DIRECT DIALING (IDD) To make an IDD call, Dial 9 + 00 + (Country Code) + (Area Code) + (Telephone Number). Please call the Operator for International Codes or access PenChat on your mobile device or tablet.

LOST LUGGAGE In the event of luggage lost or misplaced by airlines, please contact the Concierge for assistance. Your Housekeeping Attendant will be pleased to provide you with basic toiletries should you require them.

LOST PROPERTY Please get in touch with Security through the Operator by pressing the “Operator” button on your hotel telephone.

MAIL Please press the “Concierge” button on your telephone for mailing, courier service, parcel packing, and shipping services. The Gallery Club guests may avail of complimentary messengerial services within the Makati Central Business District.

MAINTENANCE Please help us maintain our rooms in the best possible condition. If there is anything in your room that requires the attention of our Engineering or Housekeeping Departments, please advise your room attendant or press the “Operator” button on your hotel phone for assistance or access PenChat on your mobile device or tablet.

MEDICAL ASSISTANCE Medical assistance is available at all times. Please contact the Concierge to arrange for an appointment by pressing the “Concierge” button on your hotel phone. In case of an emergency, please dial “4” on your hotel phone. G U E S T S E R V I C E S

MINI BAR Due to the current Covid-19 guidelines set by the Philippine Government, minibar service is suspended. Please press “Room Service” on your hotel phone to order wines and spirits or for any other requirements or access PenChat on your mobile device or tablet.

PENINSULA JEEPNEY Enjoy exploring by taking a ride on the customized Art Deco-inspired Peninsula Jeepney that is based on an original 1955 Willys Jeep. It can comfortably seat four passengers and features air-conditioned interiors, tan leather seating, and complimentary WiFi. It’s finished in signature Peninsula Brewster Green and the ubiquitous, flamboyant chrome fixtures that make the jeepney an iconic symbol of Philippine culture.

Advance booking is recommended.

For inquiries, please press the “Concierge” button on your hotel phone or access PenChat on your mobile device or tablet.

PILLOWS An assortment of foam, feather, hypo-allergenic, and orthopedic pillows (hygienically-wrapped in pillow protectors) are available upon request. Please press the “Housekeeping” button on your hotel phone for assistance or access PenChat on your mobile device or tablet. G U E S T S E R V I C E S

PRESSREADER A contactless and eco-friendly digital newspaper and magazine service, delivering over 2,300 publications from 100 countries in 56 languages to your mobile device during your stay with us.

To set up PressReader on your personal device, please follow these simple steps:: 1. Connect to our Wi-Fi network 2. Download the PressReader application on your device at http://www.pressreader.com or scan the QR code 3. If you are using a laptop, visit http://www.pressreader.com 4. Launch the PressReader application, pick a title and enjoy reading Should you have any questions or encounter difficulties when installing the application, please feel free to contact the Concierge by pressing the “Concierge” button on your telephone.

A limited number of local and International newspapers are available with our compliments from the Concierge.

PRIVACY Should you wish not to be disturbed, please press the “Privacy Please” button on your bedside control panel and call the Operator to screen your telephone calls, if required. For guest safety and security, rooms that have their “Privacy Please” function on for 24 hours shall be automatically visited by the Duty Manager for a welfare check.

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RADIO Radio channels may be selected using your bedside control panel.

RECREATION The Concierge may arrange for the use of tennis, golf, and other sports facilities for guests who fall under the government’s approved safety guideline categories. Please press the “Concierge” button on your hotel phone for assistance or access PenChat on your mobile device or tablet.

RELIGIOUS SERVICES Due to government safety guidelines, places of worship have limited allowable capacities and advance reservation is required. Please press the “Concierge” button on your hotel phone or access PenChat on your mobile device or tablet. The Bible or Quran, a prayer mat, and a compass can be requested from Housekeeping.

RESERVATIONS For inquiries on room reservations at other Peninsula Hotels listed below, please call Reservations at extension 6630. The Peninsula The Peninsula Beverly Hills The Peninsula London (under development) The Peninsula Yangon (under development) The Peninsula Istanbul (under development)

RESTAURANTS AND BARS The Peninsula Manila offers several food and beverage facilities. Please dial the hotel’s Restaurant Reservations at 6694 for inquiries and reservations or access PenChat on your mobile device or tablet. G U E S T S E R V I C E S

The Pool Snack Bar – Serves refreshing juices, cocktails, and drinks, as well as tapas, sandwiches, and small bites, while enjoying the sultry tropical sun. Location: Pool Area, Makati Tower Attire: Casual Operational Hours: 10:00 am to 6:00 pm

The Lobby – Serves snacks, light meals, and beverages under the iconic “Sunburst” sculpture. Daily musical entertainment is provided from 12:00 pm to 9:00 pm. Afternoon Tea is available daily from 2:30 pm to 5:30 pm. Location: Ground Floor Attire: Casual Operational Hours: 7:00 am to 11:00 pm

Spices – Offers an array of authentic Indian, Thai, Malaysian, Vietnamese, Indonesian, and Filipino dishes under one roof. Guests may also enjoy dining al fresco in the evenings. Open daily for lunch and dinner. Location: Ground Floor, Makati Tower Attire: Casual Operational Hours: 11:00 am to 2:00 pm (Wednesdays to Sundays) 6:00 pm to 11:00 pm (Wednesdays to Sundays)

The Peninsula Boutique Pop-up Store – Offers the famous homemade Peninsula chocolates, tea collection, fresh homemade breads and pastries, and lovely Peninsula merchandise. A menu selection from the hotel’s dining outlets is also available for takeout and delivery. Please call extension 6955 to be connected to The Peninsula Boutique Pop-up Store that is located in the Ayala Tower Lobby. Location: Ground Floor, Ayala Tower Attire: Casual Operational Hours: 8:00 am to 6:00 pm G U E S T S E R V I C E S

ROOM SERVICE Room service is available for breakfast from 7:00 am to 11:00 am and all-day dining from 11:00 am to 12:00 midnight every day. Please refer to the Room Service section of this directory for the menu selection. To place your order, please press the “Room Service” button on your hotel phone.

SAFETY DEPOSIT BOX A personal electronic safe has been installed in the wardrobe closet of all rooms and suites. Kindly leave your electronic safe open prior to your departure. Additional safety deposit boxes are available for your convenience at the Front Desk.

The Peninsula is not liable for the loss of personal valuables in guest rooms or public areas of the hotel.

SECURITY Our security officers continually patrol The Peninsula Manila, and close circuit television cameras are in use throughout the hotel’s public areas. Please use the door viewer and safety latch in your room. For your safety, avoid offers made by peddlers or unauthorized agents and do not hesitate to report unsavory characters to the Duty Manager or the Security Officer by pressing “0” on your hotel phone.

SEWING AND MENDING Please press the “Housekeeping” button on your hotel phone for repairs, alterations, and other sewing needs.

SHOE SHINE SERVICE The hotel offers shoe cleaning and shoe shining services using top-of-the-line products. Please place your shoes in the basket provided located inside your closet and please press the “Housekeeping” button on your hotel phone for assistance. G U E S T S E R V I C E S

SHOPPING The Basement Shopping Arcade, mezzanine floor, and the exteriors of the Makati and Ayala Tower arcades offer a range of fashion, jewelry, lifestyle, and gift shops. More shopping options are available at and malls, which are right across from the hotel. Please press the “Concierge” button on your hotel phone or feel free to approach the Concierge Desk for assistance and directions.

SWIMMING POOL The swimming pool is open from 6:00 am to 6:00 pm daily. Due to government safety guidelines with regard to capacity and use of public areas, advance reservation is required. Only registered guests and The Peninsula Fitness Center and Spa members are allowed to use the pool and sundeck. Guests of in-house guests will be charged accordingly for pool use.

TAXIS Taxi fares in Metro Manila are based on a set starting meter rate which turns over every kilometer. Flag-down rate is 40.00 with a 13.50 additional charge for every kilometer or 2.00 per minute on top of the flag down rate.

A tip is appreciated and we suggest you round off the fare at 50.00.

The hotel provides taxi service with fixed rates depending on the actual destination chosen. Taxi service can be arranged through the Concierge by pressing the “Concierge” button on your hotel phone.

TELEPHONE Your telephone is equipped with VoiceMail capability. For additional information or assistance, dial the operator on Extension “0.” G U E S T S E R V I C E S

THE PENINSULA FITNESS CENTER AND SPA/ POOL SNACK BAR The Peninsula Fitness Center and Spa offers a retreat from the harried pace of city life, where the day’s tension can be released through a healthy workout at the immaculately clean modern gym or a few laps in the outdoor swimming pool.

The fully-equipped gym offers state-of-the-art exercise equipment. Exercise programs are prepared by certified instructors who are always available for consultation.

Cap a healthy day with smoothies, light snacks and juices at the Pool Snack Bar.

Located on the Ground Floor of the Makati Tower, The Peninsula Fitness Center and Spa and outdoor pool are open daily, 6:00 am to 6:00 pm. The Pool Snack Bar is open daily from 10:00 am to 6:00 pm. From the Ayala Tower, access is through the 2nd floor, then down through the Makati Tower guest lifts.

For inquiries, please dial extension 6870 or access PenChat service using your mobile device or tablet.

TRAVEL AGENCY For assistance with your travel needs, please call the Concierge by pressing the “Concierge” button on your hotel phone.

TYPHOON In the event of a typhoon approaching Metro Manila, detailed information and instructions for the correct emergency procedure will be displayed at The Lobby. Should you require additional information, please call the Concierge by pressing the “Concierge” button on your hotel phone. G U E S T S E R V I C E S

VISITORS Visitors are not allowed in guest rooms beyond 10:00 pm and will be required to register at the Front Desk.

WAKE-UP CALLS Please press Extension “0” on the hotel phone and the Operator will be pleased to take down your required wake-up call. Alternatively, you can use the alarm clock on your bedside control panel.