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Managing Psychological Factors in Information Systems Work: an Orientation to Emotional Intelligence Managing Psychological Factors in Information Systems Work: An Orientation to Emotional Intelligence Eugene Kaluzniacky University of Winnipeg, Canada Information Science Publishing Hershey • London • Melbourne • Singapore Acquisition Editor: Mehdi Khosrow-Pour Senior Managing Editor: Jan Travers Managing Editor: Amanda Appicello Development Editor: Michele Rossi Copy Editor: Maria Boyer Typesetter: Sara Reed Cover Design: Lisa Tosheff Printed at: Yurchak Printing Inc. Published in the United States of America by Information Science Publishing (an imprint of Idea Group Inc.) 701 E. Chocolate Avenue, Suite 200 Hershey PA 17033 Tel: 717-533-8845 Fax: 717-533-8661 E-mail: [email protected] Web site: http://www.idea-group.com and in the United Kingdom by Information Science Publishing (an imprint of Idea Group Inc.) 3 Henrietta Street Covent Garden London WC2E 8LU Tel: 44 20 7240 0856 Fax: 44 20 7379 3313 Web site: http://www.eurospan.co.uk Copyright © 2004 by Idea Group Inc. All rights reserved. No part of this book may be reproduced in any form or by any means, electronic or mechanical, including photocopying, without written permission from the publisher. Library of Congress Cataloging-in-Publication Data Kaluzniacky, Eugene. Managing psychological factors in information systems work : an orientation to emotional intelligence / Eugene Kaluzniacky. p. ; cm. Includes bibliographical references and index. ISBN 1-59140-198-4 (cloth) -- ISBN 1-59140-290-5 (pbk.) -- ISBN 1-59140-199-2 (ebook) 1. Emotional intelligence. 2. Computer programming--Psychological aspects. [DNLM: 1. Mental Health. 2. Occupational Health. 3. Emotions. 4. Information Services--organization & administration. 5. Personality. 6. Social Behavior. WA 495 K14m 2004] I. Title. BF576.K358 2004 004’.01’9--dc22 2003022610 British Cataloguing in Publication Data A Cataloguing in Publication record for this book is available from the British Library. All work contributed to this book is new, previously-unpublished material. The views expressed in this book are those of the authors, but not necessarily of the publisher. To the memory of Maurice Senkiw Managing Psychological Factors in Information Systems Work: An Orientation to Emotional Intelligence Table of Contents Preface ...................................................................................................vii Part I: Influential Psychological Factors .............................................1 Chapter I The Myers-Briggs Personality Types ...................................................3 Overview .........................................................................................3 Historical Background ....................................................................6 MBTI at Work ..................................................................................7 MBTI in IT .......................................................................................9 Order of Preference .......................................................................17 Four Temperaments ......................................................................24 Personality Dimensions and System Development .......................29 Managing IS Personalities and Temperaments ............................36 Research and Application of MBTI in IT ......................................43 For the Beginner ...........................................................................57 Conclusion ....................................................................................59 Chapter II Enneagram Personalities .....................................................................62 Introduction ...................................................................................62 Nine Basic Types ...........................................................................62 Nine Types Described ...................................................................66 Drawbacks of the Enneagram .......................................................95 Enneagram and Myers-Briggs Personalities ................................96 Applications in IT ..........................................................................97 Further Research and Development .............................................99 For the Beginner .........................................................................101 Conclusion - Personality Type ....................................................103 Chapter III Cognition, Creativity, and Learning ................................................105 Introduction .................................................................................105 Cognitive Style ............................................................................105 Research Findings .......................................................................109 For the Beginner ......................................................................... 117 Creativity Styles in IT ..................................................................120 For the Beginner .........................................................................125 Learning Styles ............................................................................128 Relevant Research .......................................................................134 For the Beginner .........................................................................138 Conclusion ..................................................................................139 Chapter IV The Deepest Inner Self: A Foundation for “Emotional Intelligence” ........................................................................................143 Introduction .................................................................................143 A Focus on the Deep Inner Self ..................................................144 PRH Personal Growth Program .................................................149 The Hoffman Institute .................................................................156 The Deepest Self - From Other Contemporary Authors .............159 An Understanding of Spirituality ................................................163 Inner Growth - Developing Inner Access ....................................168 Functioning of an Integrated Person ..........................................182 An Explanation of “Emotional Intelligence” .............................191 IT Work from the Deep Inner Self ...............................................193 For the Beginner .........................................................................208 Final Clarifications .....................................................................212 Conclusion ..................................................................................215 Conclusion: Part I .............................................................................218 Part II: Making IT Work ..................................................................220 Chapter V Areas of IT Application .....................................................................222 Introduction .................................................................................222 IS Teamwork ................................................................................222 End-User Relationships ..............................................................227 Conflict Management ..................................................................229 Other IT Management Issues ......................................................230 Stress Management .....................................................................238 Human Resource Issues ..............................................................245 IT Education ................................................................................247 Conclusion ..................................................................................248 Chapter VI The Emotionally Intelligent IT Organization ..................................251 Introduction .................................................................................251 A Growth Stage Model ................................................................251 Integration with People - CMM ..................................................256 Conclusion ..................................................................................257 Chapter VII A Call to Action ..................................................................................259 Introduction .................................................................................259 Individual Workers ......................................................................259 Employing IT Organizations .......................................................260 Professional Associations ...........................................................261 University Academics ..................................................................261 Particular Initiatives ...................................................................262 Conclusion: Part II ............................................................................264 Final Comments ..........................................................................265 Appendix: An Integrative Model ......................................................267 Introduction .................................................................................267 A Systems Overview of Personality-Related Systems .................268 About the Author ...............................................................................273
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