Making the Connection Building the Future

2007 Annual Report Department of Social Services Dutchess County Edited By: Michael Soltish, Contents Staff Development Director Judy B. Yarochowicz, A Message from William R. Steinhaus Confidential Administrative Assistant A Message from Robert B. Allers...... 1 Data Compiled By: Organizational Chart/ Bridget Goddard, Assistant to the Commissioner for Program Planning Goals and Objectives ...... 2 Active Cases by ZIP/ Graphic Design By: Diane Sommer, Public Information Caseload Snapshot...... 3 Specialist, Dutchess County BOCES/MTI

2007 Facts at a Glance...... 4 Photographs By: Employee of the Month...... 5 Diane Sommer Judy B. Yarochowicz Highlights of the Year...... 6, 7 Staff Honored for Service...... 7 Cover Photos: Computer Camp Employee Generosity...... 8 Participants Letters of Thanks...... 8 Making the Connetion 60 Market Street Feature Story...... 9, 10, 11 Commissioner’s Office...... 12 Dutchess County Legislature Commissioner’s Office Family/ Human Services Committee Accomplishments...... 13, 14 Administrative Services...... 14 James Miccio, Chairman Barbara Jeter-Jackson Administrative Robert Rolison, Vice-Chairman Alison MacAvery Accomplishments...... 15, 16, 17 Timothy Basting Joel Tyner Adult Services...... 18 Suzanne Horn Adult Services Accomplishments ..... 19 Children’s Services...... 21, 22, 23 Commissioner’s Advisory Council Children’s Services Charlie Gatje Eileen Miccio Accomplishments...... 24, 25 Community Member Dutchess County Office for the Aging Child Support Enforcement...... 26 Theresa Giovanniello Nancy Newall Child Support Enforcement Dutchess County Department of Dutchess County Interfaith Council Accomplishments...... 27 Social Services Jeffrey Noonan Financial and Kathleen Healey Dutchess County American Red Cross Supportive Services/ Legal Services of the Hudson Valley Transitional Benefits...... 28 Brian Riddell Amy Horn Oclatis Dutchess Outreach Food Stamps Accomplishments...... 29 Adelphi University Peter Simon Home Energy Assistance Program Walter Joseph Dutchess County Department of Social (HEAP)...... 30 The Children’s Home of Poughkeepsie Services HEAP Program Accomplishments .... 30 Irene Magalski Jeanne Wagner Medical Assistance (Medicaid)...... 31 Dutchess County Department Child Care Council of Dutchess County of Social Services Medical Assistance Gail Webster Accomplishments...... 32 Maryanne Maruschak Hudson River Housing, Inc. Integrated Services Dutchess County Department Division...... 33, 34 of Social Services Special Investigations...... 34, 35 Temporary Assistance & Employment ...... 36, 37 Temporary Assistance The mission of dss & Employment “To meet the needs of Dutchess County’s Accomplishments...... 38 dependent population as provided by NYS Social Making the Connection...... 39 Services Law in a courteous, fair and efficient Important Internet manner with the aim of restoring each beneficiary Website Addresses...... 40 to maximum independence.” Employee Appreciation Day...... 41 Making the Connection Building the Future

A Message From County Executive, William R. Steinhaus

The 2007 Department of Social Services Report provides a glimpse In addition to these responsibilities, the team at DSS offers their into the enormous complexity of work done by dedicated staff as time, talent and generosity to various community organizations they assist our most vulnerable residents. both locally and beyond the borders of our county. Many of the DSS staff have continued their education through the state, at Each day, our employees face new challenges as they deal with Dutchess Community College and in the Social Work graduate ever changing federal and state regulations and learning various program. I also want to especially recognize the 48 staff with lon- federal/state software systems. Their work requires assessment gevity ranging from 5 to 35 years—this is a remarkable achieve- and interviewing skills combined with empathy and caring in ment to celebrate in a demanding environment. order to ensure the safety, self-sufficiency and protection of our young and old. Many of the services provided by DSS are through collabora- tion with contract services partners and their own hard working Several initiatives are underway to benefit the department’s out- staff. The data in this report demonstrates how better outcomes comes, including integration of services for the Financial and are achieved for our residents through these partnerships. Supportive Services Division, using the new Status Tracking software and converting paper documents into PDF files and We will continue our collaboration and partnership as the other software improvements. When fully implemented, these department looks ahead to emerging challenges facing families changes will help employees work smarter and more efficiently. and our community. Please join me in thanking both the DSS staff and their partners for all their caring and efforts. The department’s tasks are many and the hours in the day are never enough. Responsibilities shouldered by employees reach across all age groups and can range from enrolling children in

Healthy Kids insurance to helping seniors with HEAP benefits, William R. Steinhaus from providing support for foster care and adoptive parents to Dutchess County Executive assistance for vulnerable adults; and making linkages for adults to domestic violence services or ensuring child protection for their children.

A Message From Commissioner, Robert B. Allers,

Dear Staff and Colleagues: Our emergency placement for children’s program partnered with Before committing my thoughts to paper for a review of 2007, I the Children’s Home of Poughkeepsie and highlighted in 2003, scanned our past annual reports (2000 – 2006) and immediately increased to 18 beds in 2007. (We started with four beds.) noticed an achievement for 2007 that we all can be proud of. In In short, my review really showed what we accomplished. In a our past annual reports we highlighted four partnership programs. tight economy, thanks to the good work of our staff and our part- All of those programs not only were continued in 2007, but three ners, we not only kept county services, we increased them. That is of those programs actually saw an increase in 2007. something we can all be proud of. Our Home Energy Assistance Program (HEAP) which partners Thank you for taking the time to read our highlights for 2007. with Dutchess County Community Action was highlighted in Please feel free to comment and make recommendations. Remem- 2006, had more monies available for the fuel depot and HEAP ber we don’t have to wait for an annual report to be published. added a third benefit (a second emergency benefit) to its program. We have a quarterly newsletter. Our mentoring program, which partners with the Greater Dutchess Chamber of Commerce was highlighted in 2005. It had a new component that mentors teens, helping them to receive a diploma (or GED), and to become job ready called YES (Youth Employment Services).

2007 DSS ANNUAL REPORT :: www.dutchessny.gov 1 2007

Organizational Chart

William R. Steinhaus COUNTY EXECUTIVE

OFFICE OF THE COMMISSIONER Commissioner - Robert B. Allers Confidential Administrative Assistant - Judy B. Yarochowicz Deputy Commissioner, Services - Irene Magalski Deputy Commissioner, Financial and Supportive Services - Theresa Giovanniello Director of Administrative Services - Peter Simon Staff Development Director - Michael Soltish Assistant to the Commissioner for Program Planning and Evaluation - Bridget Goddard Fair Hearings Specialist - Karen Hansen

Legal Unit Commissioners Janet Tullo Advisory Council

Divisions and Their Directors

Administrative & Computer Children’s Services Child Support Adult Services Information Services Debra Bonnerwith Martha Allers Maryanne Maruschak Peter Simon

Temp. Assistance Transitional Integrated Staff Development Employment Benefits Services and Personnel Cathy Connis Joanne Sinagra Rena Lake Michael J. Soltish

Goals and Objectives of Dutchess County Social Services 1. Provide assistance to eligible individuals and families II. Develop and make available to families and individuals while assisting clients to achieve their full potential. services that will strengthen the family unit, encourage stability in living arrangements, and provide for A. Conduct thorough eligibility investigations; specialized care. B. Apply rules, regulations and local policies objectively, consistently and uniformly; III. Provide protective services to children and adults at risk. C. Provide clients with all of the benefits to which they IV. Provide adequate information to the general public are entitled; regarding our programs and services and maintain adequate D. Work cooperatively as divisions to meet the separate knowledge of community services to act as a referral source. needs of clients while preserving the integrity of each individual; E. Maintain professional standards in all contacts.

2 2007 DSS ANNUAL REPORT :: www.dutchessny.gov Making the Connection Building the Future

Caseload Snapshot Active Individuals as of 12/31/07

25,000 Ages Numbers 20,529 0-4...... 4,857 20,473 20,000 19,572 5-12...... 5,798 13-16...... 2,517 15,000 14,548 17-18...... 1,158 13,546 19-22...... 1,815 10,000 9,550 23-30...... 3,537 31-40...... 3,850 5,000 41-50...... 4,362 51-55...... 1,754 0 56-60...... 1,399 1990 1995 2000 2005 2006 2007 61-64...... 1,000 Over 65...... 5,661 Recipients of DSS services from 1990 to 2007

Active Cases by Zip Code Top Medicaid Vendors in County

Amenia...... 166 Pawling...... 328 Medicaid payments to local businesses in Dutchess County serve as an economic stimulus and multiplier. Annandale...... 1 Pine Plains...... 226 Payments in 2007 include: Bangall...... 0 Pleasant Valley...... 507 Vassar Brothers Hospital...... $12,165,417 St. Francis Hospital...... $12,092,204 Barrytown...... 10 Poughkeepsie City...... 9,064 MVP...... $ 9,838,426 Beacon...... 2,316 Poughkeepsie Town..... 2,749 Taconic DDSO...... $ 9,320,770 Billings...... 2 Poughquag...... 221 Hudson Health Plan...... $ 9,296,698 Castle Point...... 0 Red Hook...... 477 DC Department of Mental Hygiene...... $ 8,268,860 Chelsea...... 13 Rhinebeck...... 705 NYS ARC Dutchess County...... $ 7,629,027 Westchester Medical...... $ 7,615,846 Clinton Corners...... 130 Rhinecliff...... 23 Wellcare of New York...... $ 7,529,244 Dover Plains...... 502 Salt Point...... 135 Rehab Programs...... $ 7,353,668 Fishkill...... 675 Staatsburg...... 409 Glenham...... 25 Stanfordville...... 159 Top Non-Medicaid Vendors in County Holmes...... 105 Stormville...... 98 Children’s Home of Poughkeepsie...... $3,735,851 Hopewell Junction...... 799 Tivoli...... 167 Astor Home for Children...... $2,303,377 Hughsonville...... 24 Verbank...... 77 Hudson River Lodging...... $2,176,483 Hyde Park...... 1,195 Wappingers Falls...... 2,201 LaSalle School...... $1,783,987 Lagrangeville...... 282 Wassaic...... 149 St. Anne’s Institute...... $1,609,628 Milan...... 27 Wingdale...... 327 Central Hudson...... $1,393,035 Millbrook...... 318 Out of County...... 929 DC Probation...... $1,180,682 Abbott House...... $1,085,649 Millerton...... 268 DC Office for the Aging...... $1,050,518 New Hamburg...... 17 Family Services, Inc...... $ 965,348

2007 DSS ANNUAL REPORT :: www.dutchessny.gov 3 2007

Facts at a Glance

2007 Modified Budget DSS Employees Appropriations Revenues Administration (Salaries, fringe, materials, other) $25,864,694 $18,082,665 Non-Secure Detention...... $1,360,000...... $667,500 Day Care...... $5,092,415...... $4,933,622 362 Services for Recipients...... $6,463,193...... $4,022,301 2007 Planned Gross Expenditures Medicaid – Local Payments...... $5,018,900...... $4,916,900 Millions Medicaid – MMIS Payments...... $37,514,734...... $3,702,662 350 $330,000,000 Adult Homes...... $0...... $0 Family Assistance...... $8,317,582...... $9,015,525 300 Foster Care...... $24,987,791...... $15,139,156 250 Juvenile Delinquents/PINS...... $383,100...... $301,000

State Training Schools...... $2,184,000...... $4,000 200 Safety Net...... $5,869,000...... $3,512,500 HEAP...... $3,260,000...... $3,297,000 150 $128,892,061 Emergency Aid to Adults...... $125,000...... $91,500 Food Assistance...... $301,066...... $300,566 100 TOTAL...... $126,741,475...... $67,986,897 50

0 All other DSS Medicaid Expenditures Expenditures

Active Cases as of 12/31/07

Food Stamps...... 5,399 HEAP...... 1,842 Medicaid...... 7,728 Medicaid SSI...... 5,091 Family Health Plus...... 1,527 Family Assistance...... 558 Safety Net Assistance...... 588 Services...... 1,580 DSS DSS

4 2007 DSS ANNUAL REPORT :: www.dutchessny.gov Making the Connection Building the Future

Employee of the Month Award Winners

This is the 19th year that the Employee Recognition Committee has been handing out the Employee of the Month Award to employees nominated by their peers. On the first Thursday of every month, the Committee, made up of members from various units, meets to read over nominations and vote the following month’s award recipient. Each recipient receives a DSS golf shirt and free parking behind the building for that month.

February April Judy Michaelis Suzanne Littlefield January March “Hardworking, never complains, “A team player who is always Matthew Singleton and always has a smile to Pat Sheldon willing to pitch in and help.” brighten up the day.” “Always goes above and beyond “A true professional and a great the call of duty.” advocate for our clients.”

June August Betty Westover Lance Bixby May “The ultimate “file finder” ready July “A dedicated employee who always Theodora Webster and willing to help everyone.” Fran DiGrandi has something nice to say.” “Responsible,dependable and “When there is a computer prob- always pleasant.” lem, she is always helpful and makes sure things get fixed.”

Photo Not Available

October December Ann Harding Eileen Mahoney September November “Cooperative, dependable “Always there to help, in fact Ashley Tilton and loyal.” Barbara Swanson she usually steps up to the plate before being asked.” “Demonstrates professionalism and “Always has a kind word, willing grace in all of her interactions with to help out, compassionate to her clients and co-workers.” clients.”

2007 DSS ANNUAL REPORT :: www.dutchessny.gov 5 2007

Highlights of the Year On June 18, 2007, we were advised that the 2005 DSS Annual Report received an Award of Merit from the National School Public Relations Association. The award was for Distinguished Achievement in the Category of State/Intermediate Agency – Annual Report. The annual report was submitted by Dutchess County BOCES, with whom we contract to assist in the produc- tion and printing of the book. Clip” complete with a bag of chips. In keeping with tradition, staff was asked to bring non-perishable food items for our own Elizabeth Ann Karlson Food Bank. Foster Family Picnic By Donna Robinson Employee The best kept secret in Foster Appreciation College Graduations Day In 2007, June Weldon from the design an “all edible” gingerbread Care is really no secret at all—it’s Accounting Division received her creation to be judged in originality the annual Foster Family Picnic! to Anna May was, “Now that I’m diploma from Dutchess Com- and best overall appearance. This year’s event was held on being adopted, does this mean that August 16th at Bowdoin Park, and munity College as part of the DSS The competition was fierce, with I can’t go to the Foster Care Picnic brought children in foster care and Employees’ Program. She received staff entering some of the most any more?” Yes, the children look their families together with staff her Associates Degree in Applied creative work ever submitted for forward to getting together with from throughout the agency. The Science in Accounting. any of our contests. The Most each other and having fun with purpose is simple – provide a day their foster care workers and driv- Desiree Green Jackson from Chil- Original prize ended in a tie of encouragement and fun for foster ers. In their worlds of great change, dren Services graduated with her between Children Services’ “The and adoptive families. our children in care look forward MSW through our contract with Old Woman in the Shoe,” and to this annual event with eagerness Adelphi University. Medicaid’s “Gingerbread Light- The Foster Family Picnics are never house.” The Best Overall Appear- short on fun things to do, and and joy. Yes, we do it for the kids. Dutchess County Community ance award went to Adult Services’ this year was no exception. We But if the truth be known, it’s a Solutions for Transportation “Four Seasons.” This entry was had two face painters, including great event for all of us! The Seventh Annual Car Donation submitted on a lazy susan and Marlene Woodason, a former DSS Elizabeth Ann Karlson Presentation took place on June depicted four seasonal views of the employee who volunteered her Food Bank 14, 2007. The agenda consisted of same gingerbread house. Other time and talent for the fourth year This year (2007) was the busiest Welcome and Opening Remarks by entries included Child Support’s in a row. Shannon Early led a fun year ever for the Elizabeth Ann Ruth Hurd, Director of Career and gingerbread version of our “DSS sing-along, while Linda Orlando’s Karlson Food Bank. As employ- Technical Education at Dutchess Building,” and Administration’s creative crafts beckoned many of ment is harder to find and food BOCES and Dutchess County Ex- “Chocolate Chip Cookie House.” the children. The Dutchess County prices keep going up, the need ecutive William R. Steinhaus. As the judges from the County Sheriff’s Office provided fingerprint has been greater. We are getting Commissioner Robert B. Allers Personnel Department said, “they IDs for the children and the City of requests from larger families who introduced the Keynote Speaker, are all winners, their creativity and Poughkeepsie Police brought their can no longer make ends meet. David Hansell, Commissioner attention to detail was amazing.” police dogs for a demonstration Although APS and child welfare of NYS Office of Temporary and that won’t soon be forgotten. In Following the “Candy Land Game” are the food bank’s target groups, Disability Assistance. The car keys addition to all the games and fun, rules, staff followed colored game we had more requests than in were presented to the recipients by we enjoyed the great food prepared pieces around the employee’s previous years, from other parts of Commissioner Allers and assisted and served by several DSS employ- lounge leading them to various the agency. by David Hansell, John C. Pennoyer ees, including our own Commis- sweet surprises. Our destination and Bradford Kendall. sioner. We can’t forget to recognize In 2006 we started making meals included the Chocolate Swamp, the annual highlight of pulled pork to go. This was very popular Employee Appreciation Day the Candy Cane Forest, Lollipop and rice and beans prepared by one and we have kept up with this in On Wednesday, December 12, Land, and the Snow Capped of our foster parents, Elise Perez. 2007. We also pack two hot dogs 2007 the administrators hosted Mountains. Treats included ice on rolls in a baggie and keep them their 25th annual Employee Appre- cream sundaes, frost your own So what does the picnic mean to in the freezer for a quick and easy ciation Day. “A Sweet Adventure in cupcakes, and dipping various the children? On the day of my meal. We also added grilled cheese Candy Land” was this year’s theme. treats in melted chocolate, as well daughter’s adoption, we gathered sandwiches and peanut butter and This year’s event was held in con- as various candy treats. Upon at the court house with Anna May jelly sandwiches to the list of easy junction with National Gingerbread completion of the game, all par- Duncan, our adoption worker. to do foods. House Day. Each unit was asked to ticipants were given a “DSS Chip The first thing my daughter said continued on page 7...

6 2007 DSS ANNUAL REPORT :: www.dutchessny.gov Making the Connection Building the Future

Highlights of the Year ... continued from page 6 In 2007, we distributed: Staff Honored for Service • 1,200 pounds of chicken Awards for service were presented by Commissioner • 300 pounds of chopped meat (mostly pork and chicken) Allers at the December 12, 2007 Employee Apprecia- • 400 pounds of hot dogs and over 300 tion Day to the following employees: packages of rolls • 600 cans of beans • 400 cans of soup Judy Yarochowicz: 30 Years • 600 cans of vegetables 35 Years 10 Years • 500 boxes of pasta Sandra Olson Sharon L. Avila • 300 jars of pasta sauce Sherri M. Burns • 200 grilled cheese sandwiches • 250 peanut butter and jelly 30 Years H. Michael Deane sandwiches David Barnier Karen E. Dirago • 700 ramen noodle packages - a Eric Deyo Monique S. Elmendorf complete meal when mixed with beans • 200 macaroni dinners with either Francine DiGrandi Carol A. Enson meat sauce or chili Maryanne Maruschak Clorinda L. Lake Maryanne Maruschak: 30 Years The food bank also provided 14 Joseph Olah Alan D. Lewis Thanksgiving dinners in 2007. This was a new record. Lizabeth Piraino Suzanne H. Littlefield Several individuals help support the food Judy B. Yarochowicz Irene A. Magalski bank either by bringing food or donating Kimberley A. Olson money. APS continues to sell candy for the benefit of the food bank. Employee 25 Years Evelyn Polanco Appreciation Day festivities included dona- Joan Arjonaga Donna S. Robinson tions of food from agency employees. This was the third year this was done, and Nancy DeAngelis Annmarie Thomas a generous amount of food was donated. Ann C. Harding Beverly L. Ward Fran Dunfield: 20 Years With the rising prices of food it has been Natasha West hard to keep up with the demands. Shop Rite Supermarket has been very gener- 20 Years ous in the past year since they re-opened Jacqueline Cooper 5 Years their Poughkeepsie store in South Hills Frances J. Dunfield Kristin S. DeAngelo Mall. The managers have let us get extra amounts of specials which allows us to Shari Francis Moussa Diallo keep meat available. Adams Fairacre Ann E. Hazard Cheryl Hudson Farms has donated all the containers for the meals to go. This has been a huge help Diane I. Malone Patricia Lambert as the containers regularly cost more than Lisa M. Owens Judith Michaelis the pastas we make. On several occasions Alan Lewis: 10 Years grocery bags full of food are dropped off Patricia Sheldon Linda C. Orlando by co-workers. Jessie E. Sewell Personal hygiene supplies, such as soap, 15 Years Peter C. Simon deodorant, shampoo, toothpaste, tooth- brushes, toilet paper, and laundry soap Leslie Clinton Matthew Singleton are regular requests. Although this is Anita Galente Marsha Thomas primarily a food bank, we do have some Theodore J. Starzyk personal items. This program has grown to the point Lorelle A. Wuerz where it is too much for one person to handle. With the help of generous co- Annmarie Thomas: 10 Years workers, this program thrives.

2007 DSS ANNUAL REPORT :: www.dutchessny.gov 7 2007

Employee Generosity

In 2007, Dutchess Child Support Enforcement Unit had a hat/mitten can’t otherwise afford the surgery. tree for the Grace Smith House. CSEU Accounting County Department Medicaid adopted a family with four children this staff saves their loose change throughout the year of Social Services Christmas. and were able to donate $85 to the Food Bank of the held a bake sale employees continued Hudson Valley. Workers also helped John Flowers Special Investigations Unit (SIU) and 50/50 raffle to purchase a bed for a client in treat- their support and to collect, wrap and distribute stuffed animals to the ments for cancer. Children’s Home of Poughkeepsie, nursing homes generosity to vari- • Adopted a family for the holidays. and hospitals. ous organizations on • Janice Arico coordinated the Toys for Tots staff members were the local, state and Adult & Family Services campaign in DSS. involved in a spelling bee for Literacy Connections. Ted Starzyk and national level. Other staff participated in the March of Dimes walk, Staff Development and Personnel Deputy Commissioner Theresa Giovanniello co- and coordinated the Angel Tag Tree for DSS Staff. chaired the Dutchess County Government United Legal Services continued supporting the Heifer Proj- Way Campaign. Ted also chaired the DSS Campaign ect through the “bad word” box in the unit. In 2007, which amounted to $12,619. In addition, Ted chaired the “fines” and donations allowed us to purchase a the Daffodil Days Sale to benefit the American Cancer “flock of hope” and bunnies for this worthy charity. Society, and the Anemone Sale to benefit the Mental Staff in the Legal Unit continued their contributions Health Association of Dutchess County. to Smile Train as their holiday charity. Smile Train provides cleft surgery, improving smiles where people

Letters Dear Mr. Allers, Mrs. Lembesis: I would like to formally commend two of your I would like to thank you so very much for Every year we investigators, Karen Genas and D. Green-Jackson. taking care of my problem recieve many letters They came to my home to investigate a complaint in a timely fashion. I just from clients, legal against me. Both investigators allayed any stress wanted to let you know how much that meant personnel, and others and anxiety within moments of entering my home with their professional, non-judgmental manner to me. Again thank you commending some of and sincere concern. Before she left, Investiga- so very much. our dedicated staff. tor Genas stated that she found no evidence to I won’t forget it. We would like to substantiate the claim against me and would close C.F. share them. the case, yet she proffered her business card and invited me to contact her if I was ever in need. Dear Ms. Levy, It is apparent that her concern for us was genuine. I’m sorry this wish is coming to you late, but It has been mine and my family’s good fortune to I always say “Better late than never!” You can’t have met these two exceptional women. imagine how much we all appreciated all that Sincerely, K.B. you did for my daughter. People like you cannot be forgotten! Thanks so much for Dear Mr. Dan, taking such an interest in our situation. Hello, this is P. and Mrs. L. I wish you could come May 2008 be full of great things back because you are nice. I wanted to see you to come!! again because you are funny. My life is getting M.G. better because it is quieter at my house. I am less worried about my dad. I know that my job is to be a third grader which I am doing well. Have a great day! P. & Mrs. L.

8 2007 DSS ANNUAL REPORT :: www.dutchessny.gov MakMakinging thethe ConnectionConnection

The first Dutchess County Department of Social Services Computer Training Weekend for youth took place from 3:30 p.m. on Friday August 24 until 3:30 p.m. Sunday August 26 at the Fishkill Holiday Inn.

A total of 15 Dutchess County youth were The participants of the August program were receiving assis-

served through this empowering and skill tance through Dutchess County Department of Social Services A building program. There were two chaper- and ranged in age from 13 to 16 years. The purpose of the ones throughout the weekend, Temporary Assistance Super- weekend youth program was to provide training and skill

visor, Pat Donovan and Deputy Commissioner, Theresa Gio- building to equip and empower them for success in school and

vanniello. The program was run by Instructional Access, Inc., work and for future independence. They began their weekend

which since January of 1999, has educated and equipped over Friday afternoon with hotel check-in at 3:30 p.m., which was

10,000 youth and adults with computers and the necessary the very first time many had stepped into a hotel. Classroom

technology skill training to succeed. instruction began at 4:15 p.m. Continued on page 10...

2007 DSS ANNUAL REPORT :: www.dutchessny.gov 9 MakMakinging MoreMore ConnectionsConnections

The session started with the students meeting the instructors T and learning to unpack and properly set up their new computers. Looking around the room, one could not help feeling the electric excite- ment of the teenagers over the reality of owning their own, brand new computer! All the unpackaging, setting up, plug- ging in, and loading of programs led to a room full of hungry teens. The dinner complete with tablecloths, china, silverware and cloth napkins was a sight to behold. The scene was not to be outdone by the fact that seconds were awaiting and available to all...yes, even dessert! There was no time to relax, however, as we had to return to the classroom within the hour for instruction which ran until 9:30 p.m. The excitement of the day kept ener- gy levels high through class and beyond, despite the chaperones hopes for student exhaustion.

Checking out each other’s rooms and choosing beds turned into free entertainment for over an hour. The teens eventually settled down for the night after chaperones reminded them of Test Score Dutchess County Computer Training Improvement Student the scheduled 7:00 a.m. break- Weekend August 2007 55% Satisfaction Pre-Test Post-Test Rating of fast for Saturday morning. Evaluation Results Score Score 62% Program 94% 40% The second day of training ran from 7:45 a.m. through 5:30 p.m. with a break for lunch. The training covered Microsoft Word, Excel and PowerPoint. 0 20 40 60 80 100 As the students devoured their

10 2007 DSS ANNUAL REPORT :: www.dutchessny.gov Making the Connection Building the Future

lessons and sailed through class to see. Students cheered the computer, all their ques- would use their new skills exercises, which made the each other on, applauded and tions were answered and they and the computer chaperones heads spin, reminisced. It was an inspir- learned new programs. Two for such things as: doing the instructors marveled ing and uplifting experience specifically stated the most school projects, writing over their achievements. A for all including the families valuable thing they learned essays and reports, partici- centerpiece of the weekend who arrived early and were was how to use the new pating in the Science Fair, was the completion of two able to catch a glimpse of the Microsoft Office Suite 2007, to get a job, to do better in assignments for each student: finished products. Diplomas which they were fortunate to school, to do PowerPoint a brochure describing their were awarded and all left have on their computers. presentations and assign- own talents, skills, personality homebound complete with Others felt that they learned ments for college, teaching and goals; and a PowerPoint computers, advanced skills, a lot from their peers in a family and friends, and presentation of the same self- diplomas, new friendships setting which was a first for creating their own resumes. descriptive information. The and amazing memories of a them, a professional off-site DSS Director of Temporary long day was brought to a weekend away. environment away from Assistance, Cathy Connis close with a barbeque dinner, school. One student said, “I A summary report from and Temporary Assistance an ice cream social, and a really like the teacher and Instructional Access showed Supervisor, Pat Donovan, movie at the hotel. how they taught me the work. that the group’s averaged test conducted follow-up visits I had a very good time doing The final day started with scores (comparing pre-test to the participants’ homes to work for once. Thank you.” another 7:00 a.m. breakfast scores and post-test scores) provide surge protectors, an- Another student wrote that and instruction at 7:45 a.m. showed an overall score swer questions and assist with the most valuable thing she Since the students had ac- improvement of 65 percent, any computer connections learned was how to act when complished tasks ahead of demonstrating a clear increase and set-up. The teens were going out for a job. schedule, Instructional Access in competency for the group pleased with and protective Also thinking of his future, staff added an extra compo- as a whole. The evaluations of of their new computers. One one stated that he “learned nent utilizing a job hunting the program by the students grandparent stated that her how to involve my skills and handbook and exercises. reported a high level of sat- grandson loves his new com- work for a better life and a After lunch, the staff ran each isfaction with the program. puter and had already com- wonderful job.” In addition, of the student’s PowerPoint Students stated that they were pleted two school projects. students remarked that they presentations for the whole more comfortable with using

2007 DSS ANNUAL REPORT :: www.dutchessny.gov 11 2007

Commissoner’s Office

The Commissioner’s Contracts, policy and office includes the Planning The Assistant to the Commissioner, Deputy Commissioner for Program Commissioner for Ser- Planning and Evaluation is responsible for: vices, Deputy Commis- and the American Red Cross. sioner for Financial and »» Developing all Department of Social Services plans, Personnel & Staff Development Supportive Services, The Staff Development Director has primary »» Preparing funding applications for special Director of Administra- responsibility for ensuring the Social Services’ programs, tive Services, Staff workforce receives the information and tools neces- »» Overseeing the contracts, and sary to provide services to our customers in a com- Development Director, »» Preparing and/or responding to requests petent, objective, and professional manner. This Confidential Adminis- for proposals. includes assessing, planning and the delivery and scheduling of training programs that meet State, trative Assistant to the Fair Hearings Federal, and local mandates. Commissioner, Assistant Fair hearings can be requested on a denial, discon- »The Staff Development and Personnel Unit is to the Commissioner tinuance or reduction of benefits or services, on matters of state policy, employability status, meth- also charged with providing Personal and Career for Program Planning od of payment of benefits or a failure of DSS to act Development for DSS staff members. Educational and Evaluation, and Fair on an application or request. Hearings are held at programs with Dutchess Community College and Adelphi University are a key component in our Hearing Specialist. The DSS and are presided over by a NYS Administrative Law Judge. At the hearing, DSS must justify the program, which are aimed at Workforce Profession- Commissioner’s office action it has taken. Clients can have representatives alism, and promotional advancement within the oversees the programs at the hearing and they can present evidence or Civil Service System. and operations of the bring witnesses. Hearings are usually held about The Staff Development Unit: one month after they are requested and decisions department. »» Completes state and local surveys, plans are rendered within six weeks after the hearing. all needs assessments related to staffing The Fair Hearing Specialist: and training. »» Represents DSS in administrative reviews »» Coordinates the completion of the Deparment requested by applicants or recipients, and of Social Services Annual Report. »»Serves as liaison to the public utility companies »» Conducts orientation for all new staff and schedules unit overviews. »» Maintains agency audio visual equipment. »» Conducts training evaluations. »» Maintains the STARS (Statewide Training and Registration System), and data base which registers staff for state training and maintains the employee training history. »» Monitors CPS worker compliance with State Fair Hearing Activity training mandates. 2006 2007 In Dutchess County, the Staff Development Unit Fair Hearings Scheduled...... 675...... 722 also encompasses the Personnel and Payroll func- Administrative Disqualification Hearings...... 18...... 11 tion for the Department of Social Services. The unit: Appellant Defaults...... 181...... 195 Appellant Withdrawals...... 68...... 60 »» Maintains the Department’s active and inactive Cases Resolved at or Before Hearing...... 50...... 76 personnel files and handles all personnel-related Agency Decisions Upheld...... 179...... 151 matters. This includes assisting the County Per- Agency Decisions Reversed...... 33...... 37 sonnel Department with recruitment of qualified Inter-jurisdictional Hearings...... 3...... 3 applicants through newspaper advertisements and attendance at job fairs.

12 2007 DSS ANNUAL REPORT :: www.dutchessny.gov Making the Connection Building the Future

Contract Activity 2007 »» Handles all job interviews for non-management positions and makes the hir- Assisted Living/Adult Foster Care Services...... 6 ing decision. Day Care...... 16 »» Monitors all probationary periods and the corresponding performance ap- Detention/Foster Care Institutions...... 41 praisals. This also includes the updating of Civil Service Job Specifications as Domestic Violence Services...... 4 Employment Services...... 13 well as title specific task and standards for each job in the Department. Nutrition Education/HEAP...... 3 »» Maintains all department payroll records, using the LOGOS system and Genetic Testing...... 2 provides employees with information on benefits, leaves of absence, FMLA Homeless Prevention...... 3 requests, payroll issues, and applications for retirement. Interpreter Services...... 2 »» Provides management and Department Unit Heads with reports on benefit Legal Services...... 1 time usage, overtime, compensatory time, seniority, salary, and other requested Medical Exams/Services...... 3 information. Memoranda of Agreement...... 81 Personal Care Related Services/Respite...... 17 »» Acts as liaison with the Dutchess County Personnel Department, Dutchess Other Inter-Agency Service Agreements...... 8 County Finance Department, Office of Risk Management and the County At- Preventive Services/TASA...... 21 torney’s office. Resource Parents...... 121 »» Conducts agency exit interviews. Service Agreements...... 10 Totals...... 352 »» Acts as management representative at employee grievances, disciplinary pro- ceedings and other related action. Commissoner’s Office Accomplishments 2007

»» Coordinated the Annual Employee Appre- sociation’s (NYPWA) Commissioners’ Policy »» Dutchess County’s Integrated County ciation Day celebration and served as Chair of Committee on Adult Services, which surveyed Planning accomplishments received two the Employee of the Month Committee. all local districts and led to a series of eight re- mentions in the New York State Office of »» Served on the Staff Development Institute gional focus group meetings and the issuance Children and Family Services’ (OCFS) Inter- Planning Committee for 2007 Institute in Buf- of a paper, “Building a Shared Commitment to view with Commissioner John A. Johnson: falo, NY. Protect and Support Vulnerable Adults.” What We Accomplished. OCFS states that this document is a resource that State leaders »» Served on NYS Staff Development Advisory Committee recommendations included the and the general citizenry should look at to Council and on the Temporary Assistant, and following: raise their awareness about the direction we Membership sub-committee of the council. • Improve access to mental health, develop should be going in the provision of services mental disability services and other »» Served on the STARS User Group in prepa- to the vulnerable populations of this state. ration for the new web-based version of the assistance. »» Joined Governing’s Jonathan Walters, Larisa program. • Coordinate State policies across systems. Benson, Director of Washington Governor »» Conducted 63 new employment interviews. • Provide housing that is safe, affordable Gregoire’s Government Management and Ac- »» Hired 47 new employees. and appropriate. countability and Performance Initiative and »» Coordinated and processed 61 promotions • Modify policies on financial management, Mary Lou Goeke, United Way in Santa Cruz and reassignments 24 leaves of absence and 33 medical decisions and guardianship. County California, for a Webinar entitled separations from County service. • Increase the availability of home care “Getting the Public, the Press (and Public Officials) to Focus on Performance.” We also »» Coordinated the Dutchess Community Col- services and assisted living options. had Governing.com mention and provide lege Project through which 35 employees took • Fortify the role of the adult services worker. a link to the Department’s Annual Reports courses and worked toward a degree. »» Participated in an advisory group formed and the selected indicators for the Integrated »» Coordinated the Adelphi University Program by New York State Temporary and Disability County Planning Process. Participated in for Children Services staff through which eight Assistance to assess current local options and the County’s April 2007 outreach sessions to staff members took courses toward completion develop new strategies for managing individu- the victims of flooding throughout Dutchess of their MSW degree. als under the Strict Supervision and Treatment County. procedures of the Sex Offender Management »» Chaired the Dutchess County and Depart- »» Participated in Dutchess County BOCES’ and Treatment Act. The group was asked to ment of Social Services’ United Way campaign. Parent Information Night on Long Term Sup- meet with senior officials in the Governor’s of- »» Coordinated the Daffodil Days for the ports, providing information on guardian- fice to provide local perspectives on the issues American Cancer Society and the anemone ship with parents. around the development of housing options sale for the Mental Health Association. as they relate to sex offenders as well as to »» Speaker at Dutchess ARC’s annual mem- »» Chaired the New York Public Welfare As- ex-offenders. bership meeting. continued on page 14...

2007 DSS ANNUAL REPORT :: www.dutchessny.gov 13 2007

Commissoner’s Office Administrative Services Accomplishments 2007 ...continued from page 13 The following units are overseen by the Director: Accounting, Central File, Reception, Purchasing, »» Became a member of the Dutchess County Office Welfare Management System, and Computer Infor- for Aging’s NY Connects Long Term Care Council, mation Services. which reviews our long-term care system’s planning and development in order to ensure achievement Accounting of the goals and objectives of the Dutchess County »» Audits, processes and accounts for all payments Single Point of Entry for long-term care. made to or for recipients of assistance or »» Increased emergency beds at the Children’s Home for services. of Poughkeepsie from 12 to 16. »» Prepares and tracks reimbursement claims made The Director of Admin- to New York State. »» Secured the services of a CHAMPS trained physi- istrative Services helps cian for the Child Advocacy Center. »» Receives and disburses income for individuals for develop and present »» Developed plans for the use of over $6,967,280 in whom DSS is the representative payee or guardian. Flexible Funding for Families awarded by New York »» Discovers, records and pursues third party health the annual budget, and State. insurance to reduce Medicaid expenditures. is responsible for the »» Served on the Criminal Justice Council and its »» Serves as liaison with medical providers for supervision and coordi- Prevention and Sanctions Victims and Women in the billing and implements the Medicaid restriction pro- nation of the fiscal and Criminal Justice System sub-committees. gram for clients who over-utilize Medicaid services. operating functions. »» Prepared contracts totaling over $37,000,000 »» Issues temporary benefit cards. for services, excluding the value of resource parent »» Maintains the Cash Management System of contracts and Medicaid-funded contracts. the Welfare Management System (WMS), which »» Served as chairperson of the Children’s Services accounts for all repayments and recoupments of Council Integrated County Planning Workgroup. benefits for clients who were overpaid. Together with the Office of Community Corrections Central File and Probation and the Youth Bureau and with the »» Maintains all closed case records and retrieves help of community partners developed the 2007- files as needed. 2009 Child and Family Services Plan, which sets forth each of those department’s service outcomes »» Handles record retention and annual purges of and strategies with respect to the populations they records in accordance with NYS regulations. Issues serve. case numbers for new applicants. »» As part of the comprehensive needs assessment »» Does all the case filing for the Temporary Assis- for the Integrated County Planning effort, worked tance and Child Support Divisions. with the County Executive’s office, the Departments »» Processes all voter registration forms and man- of Health and Mental Hygiene, Office of Com- ages the mailroom. munity Corrections and Probation and the Youth Computer Infor- Bureau and with the assistance of Marist College’s mation Services Office of Community Research to develop a set of data indicators across systems. The resulting docu- »» Installs, ment, available at http://www.co.dutchess.ny.us/ maintains and CountyGov/Departments/YouthBureau/2007Selec administers tedindicators.pdf, strengthens the understanding personal comput- of governmental planners, community members, ers, servers and providers and decision makers. systems including the Local Area »» Served on the Dutchess County’s Health and Network (LAN). Human Services Cabinet Performance Evalua- tion Workgroup, which focuses on incorporating »» Develops and performance data indicators into all county human maintains local services contracts and county operated programs. applications. As an outgrowth of this effort, established within the »» Provides local Department centralized outcome performance tracing personal com- and compiled an annual report of the Department’s puter support via contract performance outcomes. the Help Desk.

14 2007 DSS ANNUAL REPORT :: www.dutchessny.gov Making the Connection Building the Future

»» Serves as liaison with New York State tains the stock room. repairs, maintenance and cleaning of and trains workers for state PC-based »» Maintains the petty cash account and the building. systems such as CONNECTIONS in pays all administrative bills. Reception Children’s Services and the Electronic »» Coordinates the purchase and main- »» Screens all visitors and directs them Eligibility Decision Support System tenance of a fleet of 45 cars and vans to the appropriate unit or location. (EEDSS) in Medicaid. with the Dutchess County Auto Center. »» Distributes applications for assis- »» Does website development and »» Reconciles monthly state and federal tance, reviews for completeness, and administration and network integration revenues and reports the income to the routes to the appropriate division. with New York State services. Dutchess County Finance Department. »» Accepts and routes to other staff Purchasing, Fleet Control, Revenue »» Serves as the liaison with Dutchess documentation submitted by applicants »» Purchases supplies and equipment, County Public Works Department for or recipients. orders state and local forms, and main-

Adiministrative Services Office Accomplishments 2007

Accounting dure for help desk support and Program Modifications and flows and terminology are being »»Moved from bi-monthly to trained CIS Staff Project Documentation integrated into the program monthly mailing of 3,700 in- • Created a procedure for adding Note: STS and GCI are what’s menus focusing on DSS worker voices for money owed to DSS, new users to the system for User known as beta versions. This is familiarity and vernacular. resulting in $2 million recovered Security and trained CIS staff. to say there is a finished version Impromptu and formal meet- during 2007. budgeted for 2008. Beta ver- ings are conducted to transition • Modified the timesheet to in- workers into the new system. »»Maintain accounts for 272 sions are typically initial offer- clude a totals line at the request Ongoing all year. clients and made payments of the accounting supervisor. ings for testing purposes. totaling $1.7 million on their This involved finding the cor- • Limitations within the beta • Numerous PowerPoint, and behalf. rect timesheet (Rockland) and version inhibit the ability to word training documents were designed to train DSS work- »»Started scanning of claims and submitting it to Controltec for effectively maintain dynamic ers that focus on their program repayment agreements directly a modification specified by our department and personnel areas, i.e. Food Stamps, MA, etc. into the case records in the Cli- accounting staff. changes. Therefore, department, ent Inquiry System. • Altered how the workers unit and employee changes • Procedure for Ordering CBIC are manually maintained. This benefit Cards »»We are maintaining approxi- names appear on the bills. First should be fixed in the finished mately 95% of our reports as initial/lastname vs. full name. • Visitors are referred to by a se- version. PDF files instead of printing and quence number rather than their filing paper reports. Status Tracking / Client In- • Dutchess County DSS work- continued on page 16... »»Made over $44 million in pay- quiry Application ments either directly to clients DSS’ internal communica- or to vendors on the clients tion paradigm is, albeit slowly, behalf. radically changing with the »»Made over $4.1 million in day introduction of status track- care payments during the first ing and General Client Inquiry. 11 months of 2007. There are five main initiatives that define the project. CIS Unit Kindertrack • Program Modification and Project Documentation • Continued to foster commu- nication between Controltec • Hardware installations and DSS to ensure we have all • Worker Training resources available to us. This is • Technical Training for on going. Computer Information Staff • Created a technical proce- • Help desk / Troubleshooting

2007 DSS ANNUAL REPORT :: www.dutchessny.gov 15 Adiministrative Services Office Accomplishments 2007 ... continued from page 15 names (CGR Recommendation). checks were • Four receipt TSP800 Print- printed at DSS ers were installed in recep- on pre-printed tion that are used to identify pin feed check the visitor as a number rather forms. The old than their name. way was prob- lematic as check CAC numbers assigned • Two project initiatives were from Albany had on a collision course. NYS was to match the eliminating dialup access. CAC pre-printed local case workers rely on dialup check stock. Any access solely. CONNECTIONS printer errors application users, (all case (paper jams, etc) workers) were to access CON- meant getting NECTIONS using SSL/VPN via Albany involved the Internet. The other initia- to reassign the tive was DC OCIS’ need to inte- problem checks • Two wireless access points to the project. grate four county departments to new undamaged check the internet were installed for to use one Internet network numbers. Besides the ease of • In the process of upgrading this project. with security for each individual just reprinting after a paper jam, equipment we have removed 66 department. The departments there is s huge reduction in cost Miscellaneous outdated CPU’s from service. are DA, CAC, DSS and Po- for plain check stock compared • Supported 444 computers • Two new servers have been lice. OCIS installed a router to multicolor preprinted stock. and seven servers placed in service bringing to handle the load. All laptops Report Viewer w/ OCIS • Rewired and installed new our total to seven (SOS and were configured for wireless and • Installed a report viewer concentrators to downsize old Appdutch’b’). wired network access as well as that will be used with admin- WMS terminals and printers providing training for all case • Canon and Savin copiers istration’s time and attendance that have been replaced by PC’s. workers on how to adapt to the have been set up for scanning requirements. The report viewer new network environment. • Eliminated the use of an out- capabilities. Workers now have eliminates the need to call OCIS dated print server (LDutchess2). the ability to scan documents • This commitment, with it’s for reports on agency over- Completed 95% of the IP con- for filing and e-mailing. tight schedule was accom- time etc. We can now get that nections and moved all remote plished and is working beauti- • Updated TA & SIU Depart- information with the click of a use off of old print server. Users fully. DSS workers at CAC are ments with WTWCMS reviewer button. now have a more efficient and experiencing high speed access access in order for them to • Set up wireless high speed faster means of printing through to CONNECTIONS, Email and check employment records for network access to the Internet the network. clients. Printing. for Lexington Center for • A project was started to trace • Completed Installation of • All important network change Recovery. They use SSL/VPN and create a building schematic EmedNY print solution software information and access specs access to Mental Hygiene. of all routers and wiring loca- to enable printing from the are documented and available Organized and conducted all tions. In the process we have EmedNY application. for CIS Staff to use during help meetings to handle specs, logis- upgraded network connections desk calls. tics and scheduling with Paul • Completed Social Services for all equipment on all floors. Walker (OCIS) and Ben Fassett computer inventory and up- XML CHECK PROJECT We have identified and removed (MH). Negotiated an imple- dated IT management applica- • Wrote program application four inferior hubs effecting 100± mentation and support strategy tion accordingly. allowing DSS checks to clients users. There are approximately that minimizes DSS CIS staff • Installed 60 new PC’s and 16 and vendors to be printed at 600 network connections responsibilities. Tech support flat screen monitors including Finance on inexpensive plain throughout the building and we will be provided by a contractor the PC redeploys for the file check stock. Prior to this, are approximately 1/3 through hired by Lexington. continued on page 17...

16 2007 DSS ANNUAL REPORT :: www.dutchessny.gov Making the Connection Building the Future

Adiministrative Services Office Accomplishments 2007 ... continued from page 16 room workers. mote location. • Updated all Employment workers with Historically, Internet Access. bus commut- • Updated CIS Employee procedures on ers had dif- Employee Securities including three new ficulty getting areas now maintained by CIS: to the remote classroom. **WTWCMS Bringing **ASSETS Worker Defaults BOCES to **Onyx Partner Portal 60 Market • Updated Computer Training room with eliminated new state images that problem. • Completed the Installation of five EEDs This new state machines in the Medicaid Unit. training initia- • Completed the Day Care unit move tive was well and the additional 21 relocations of TA received and and Medicaid workers with co-workers. very popular. Continued • Completed the planning and imple- ongoing main- mentation of the FS and CSEU Depart- • Pulled over 400 records from the re- tenance of the DSS portal page. mental swap. tention center. • Provided support by uploading the • Completed IP connection of printers • Received 182,300 pounds of mail. newsletter to the DSS webpage for inter- in Medicaid to allow for easy conversion nal access. • Assigned 4,803 new numbers to new from one printer to another in case a clients. printer is down waiting for repair. Training / Conferences • Filed over 750,000 pieces of loose fil- • Assisted the state in removal of Micron • Attended Visual Studio Net 2005 in ing for Child Support. PC’s and installation of new state pc’s for November the supervisors. • Attended the 6th annual LAN adminis- • Spent 732 hours translating from • In addition to all of the major depart- trators conference, Lake George, NY Spanish to English. ment relocations, securities, and employ- File Room • Processed 6,832 voter registrations and ee profiles were created for: • Sent 1,316 boxes to the retention completed 542. ** 44 new employees center giving us a total of 8,914 boxes in • Started imaging records in the ** 59 existing employees retention. Medicaid Unit. relocating offices ** 12 returning employees from leave of absence • Installed two Flat Screen TV’s Wall Mount (Commissioners’ Conference Room and Class Room). Wrote a User Guide for both. These TV’s will accommodate DVD, Computer and Cable input. • A contract to bring BOCES MTI Win- dows XP Computer basics training to 60 Market Street. • Three classes were conducted at 60 Market each containing ten employees. This was a great break through for DSS employees to get much needed computer training with the hassle of driving to a re-

2007 DSS ANNUAL REPORT :: www.dutchessny.gov 17 2007

Adult Services

PROTECTIVE SERVICES FOR ADULTS »» Identifies and assists individuals over the age of 18 who, because of physical or mental impairments, can no longer provide for their own needs or protect themselves from neglect or abuse, and have no one willing and able to help in a responsible manner. Adult Services in- »» Provides services designed to prevent or rem- cludes Protective ADULT TITLE XX SERVICES/HOUSING edy neglect, exploitation or abuse and to strength- »» Assists protective service clients in addressing Services for Adults, en clients’ capacity to function and their ability to issues that will help them function at an improved Adult Title XX be self-directing. Services may include counseling, level and thus eliminate the need for future protec- Services/Housing, and locating adequate shelter and clothing, arranging tive services. Issues may include health, finances, transportation, shopping for the homebound and Domestic Violence. education, and family planning. These services assisting the client in obtaining other benefits such are provided if the client requests the service and as Medicaid, Social Security Disability/Retirement, cooperates with staff. SSI and Food Stamps. The primary objective of »» Attempts to locate housing for Temporary As- staff is to help clients to remain in the community. sistance clients who are faced with an eviction or »» Provides services to individuals without regard who are temporarily residing in motels or shelters. to income or resources. »» Arranges for transportation of homeless »» Pursues legal interventions when necessary children to and from school while in temporary including assisting clients in obtaining orders of shelter and arranges for moving and storage of protection, securing admission to a psychiatric clients’ belongings. facility or developmental center or having the DSS »» Works with Dutchess County Housing Con- become protective payee of the clients’ funds. sortium to address the housing crisis in Dutchess »» Pursues guardianship under Article 81 of the County. Mental Hygiene Law for protective clients who do »» Contracts with Family Services, Inc. to run the not have decision-making capacity. Teen Parent Program, which provides mandated comprehensive case management for pregnant and Temporary Shelter Expenditures parenting teenagers under the age of 18. CosT $3,500,000

$3,000,000

$2,500,000

$2,000,000

$1,500,000

$1,000,000

$500,000 3.4 stay in weeks > 3.4 3.4 4.34.5 4.76.2 8.2 10.4 11 10 12 21

YeAR ‘96 ‘97‘98 ‘99‘00 ‘01‘02 ‘03‘04 ‘05‘06 ‘07

18 2007 DSS ANNUAL REPORT :: www.dutchessny.gov Making the Connection Building the Future

contract with Grace Smith and residential domestic Temporary Shelter Housing violence services under House, for non-residential Title XX, domestic violence services to Year number of Persons include a Latina caseworker 1996...... 559 o Contracts with Family to provide outreach and com- 1997...... 561 Services, Inc. and Grace munity education services to 1998...... 567 Smith House to provide the Latina community. shelter and non-residen- 1999...... 453 DOMESTIC VIOLENCE tial services including advo- »» Continued to fund an 2000...... 549 »» DSS employs a domestic cacy, community education, Intensive Case Manager 2001...... 566 violence liaison who: hotline services, legal services employed by Grace Smith 2002...... 746 o Screens all Temporary As- and counseling, House. 2003...... 791 sistance applicants/recipients o Conducted 93 assessments »» Paid $1,304,375 to the 2004...... 774 who self-disclose issues of and 44 re-assessments. Grace Smith House, Family 2005...... 672 domestic violence in order to Services, Inc. and the Office 2006...... 637 »» Maintained Hudson River assure that all victims have a of Community Corrections 2007...... 574 Housing’s Follow-Through safety plan in place, and Probation for additional Case Management program o services to victims of domes- Provides information about and the shelter maintenance tic violence (payments for Unit to ensure that victims in resources to assist victims and program including $21,000 residential shelter costs are the criminal justice process completes an assessment of for cash security deposits and included in temporary assis- have representation. their ability to safely comply short-term (less than four tance payments). with Social Services Rules and months) rental. »» Continued a case review Regulations, »» Legal programs sub- team in order to allow staff to »» Continued to provide o contracted to Legal Services discuss difficult cases. Networks with the domestic Hudson River Housing, Inc. of Dutchess County include violence service providers on a with funding to defray the cost »» Dedicated a worker to a pro-bono legal program, regular basis, of placing individuals who educating the public about whose purpose is to develop a o Provides information and were turned away from the protective services for adults. network of pro-bono attor- referral for domestic violence overnight shelter in motels neys to represent poor and »» Our domestic violence residential and non-residential during inclement weather. The low-income battered women liaison and Grace Smith services, amount was $97,000. in the Supreme Court of House staff jointly conducted o Funds both non-residential »» Continued to enhance our Dutchess County and Family domestic violence training for Court, and a Divorce Repre- our staff. sentation project. »» Served as guardian for 26 »» We also provide funds for a individuals. staff member at the Probation »» Served as protective payee Department’s Victims Services for 130 individuals.

Adult Services 2006 2007 Adult Services Cases Open At End of Year...... 350...... 349 Domestic Violence Screenings...... 120...... 137 Temporary Shelter Stays in Weeks...... 12...... 21 Temporary Shelter Expenditures...... $2,960,735...... $3,095,641 Number of Persons Placed...... 637...... 574 Adult Protective Services Referrals...... 595

2007 DSS ANNUAL REPORT :: www.dutchessny.gov 19 Adult Services Accomplishments for 2007

»»Our workers continued to deal with the »»Participated in case consultation »»➢Continued to be a member of the challenges of an ever-evolving comput- meetings. Dutchess County Consortium in an effort erized adult services system. While the to address the housing crisis in Dutchess »»Attended APS regional meetings formed improvements in the system are good, County. by several local counties. they do require constant adjustments on »»Collaborated with Community Housing the part of our workers. »»Met with local hospitals and established Innovations to provide additional housing liaisons from our division with the hope »»Continued to educate other agencies for the people in Dutchess County. that the discharge of those individuals in about the scope of Protective Services for need of APS would be more efficient. »»Monitored the family-type homes and Adults (PSA) and how to obtain services. the foster family program. »»Provided housing assistance to the »»One of our staff members was on the Temporary Assistance homeless popula- »»Trained our family-type home operators. radio to address what APS is. tion. Lack of affordable housing continues »»Guest speaker provided training on the »»Staff helped design a billboard to adver- to be a problem. Ombudsman program. tise services we provide.

20 2007 DSS ANNUAL REPORT :: www.dutchessny.gov 2007 Making the Connection Building the Future

Children’s Services

Child Protective Services (CPS) need for foster care. Referrals are received from This unit investigates allegations of abuse and/ the CPS Unit or from other community agencies. or neglect of children under 18 years of age. »» Arranges for intervention to address issues Case managers are available seven days a week, which contribute to child neglect and abuse and/ 24-hours per day to investigate reports received or create a risk of foster care placement. Services through the State Central Register for Child are provided to address substance abuse, mental Abuse and Maltreatment (1-800-342-3720). illness, developmental disabilities, medical care, »» Assesses safety of and risk to children due to counseling, day care and other needs. Children’s Services is abuse or neglect and provides intervention when »» Provides transportation assistance, day care an umbrella for many needed. and homemaking services. departments; Child »» Arranges on-going case management for »» Provides services which have been ordered Protective Services, families through the Preventive Services Unit and through Dutchess County Family Court. Preventive Services, other community services providers when service »» Monitors clients’ compliance, reports to court Foster Care, Adop- is necessary. and files petitions when needed. tion/Home Finding »» Files neglect and abuse petitions to seek from »» Contracts with The Astor Home for Children and Secure and Non- Family Court orders of protection, court-ordered and Abbott House, for home-based case man- Secure Detention. services for the families and/or authority to place agement services for families at risk of placing children in foster care. their children in foster care and with Astor for a »» Participates in the Dutchess County Child Coordinated Children’s Services Initiative (CCSI). Sexual Abuse Team, conducting joint sexual CCSI is a tiered inter-agency project designed abuse investigations with police departments to create a comprehensive system of care in and the District Attorney. The Sex Abuse Team Dutchess County. It provides coordination of operates out of the Child Advocacy Center (CAC) services to children with emotional or behavioral in the Center for the Prevention of Child Abuse concerns that put them at risk of out-of-home offices in Poughkeepsie. placement. »» Contracts with the Center for the Prevention »» Contracts with Dutchess County Office of Pro- of Child Abuse to partially fund the operation bation and Community Corrections for PINS and of the Center and for a Parent Empowerment JD Diversion and Supervision Programs. Program, community education and information »» Contracts with the Youth Bureau for Children in Foster Care* and referral services. mandated preventive case management Cases by Age »» Contracts with Family Services, Inc. to treat services for youth leaving facilities, who Under 2...... 33 sex abuse perpetrators. are at risk of returning to placement, 2 - 5 years...... 50 »» Contracts with the Astor Home for Children and for youth who have school related 6 - 9 years...... 50 for a treatment team for sexually abused children problems, drug or alcohol use, which cre- 10 - 13 years...... 39 and for juveniles who have committed sexual ates or increases the risk for out-of-home 14 - 17 years...... 109 offenses. The team provides treatment modalities placements. over 17...... 29 for both victims and offenders. »» Contracts with the Dutchess County * From CCRS Monthly Summary Characteristics Report for 12/01/07 »» Contracts with Grace Smith House to fund a Community Action Partnership for case Domestic Violence Liaison who works with CPS management services to families who live in the Harlem Valley or southern Dutchess case managers when domestic violence has con- and qualify for mandated preventive Children in Sexual Abuse tributed to child maltreatment. Cases by Age services. Preventive Services Foster Care Zero to 8...... 60 9 to 16...... 91 »» Provides counseling and in-home services and »» Directly supervises children in foster 17 and over...... 6 connects families with community agencies who family homes and provides case manage- can provide long-term services, preventing the ment to children placed in child care

2007 DSS ANNUAL REPORT :: www.dutchessny.gov 21 2007

Children in Foster Care by Ethnicity* Children’s Services ... continued facilities such as residential care with return to family if treatment or group homes. possible, or adoption if the »» Ensures that foster children family cannot be reunited, receive the medical, devel- or if neither is possible, then opmental, educational and preparation for independent mental health services they living or discharge to another require. appropriate resource. »» Supervises Article 10 »» Supervises placements placements of children with made by other states and relatives. counties. »» Counsels birth parents »» Contracts with the Chil- dren’s Home of Poughkeepsie of children about their need * From CCRS Monthly Summary Characteristics Report for 12/01/07 for treatment for drug or to provide a 16 bed emergency alcohol addiction, sexual foster care placement cottage abuse, emotional disturbance, which includes diagnostic for their child in foster care. care institutions with which physical, mental, housing and evaluations when children A child may be surrendered we contract. In addition, the employment problems and need them. for adoption at any age prior Therapeutic Foster Home to 14 if it is in the child’s best Programs with Abbott House lack of knowledge of child Adoption/Home Finding interests to be adopted. Most and Astor Home for Children development and parenting Children available for adoption children available for adoption enable us to keep emotionally techniques. may be surrendered by their have been in foster care and are disturbed and conduct disor- »» Develops child and family parents for adoption or may eligible for an adoption sub- dered children from placement service plans, permanency re- be freed for adoption through sidy, this is, a monthly check in institutions. ports, files court petitions and a Family Court decision to similar in amount to foster care regularly appears in Family terminate parental rights due »» This unit: board checks. Court. The goal for each child to failure of the parents to »» Recruits, conducts home is safe, nurturing temporary provide a safe return home Foster parents are encour- studies, provides training and aged to adopt children in certifies both foster and adop- their homes and many foster tive home applicants. Juvinile Placements with Social Services* parents become adoptive »» Certifies and trains relative 2006 2007 parents. Others provide tem- foster home applicants. Persons in need of porary care until children are Supervision (PINS)...... 19...... 20 discharged to more permanent »» Maintains foster home Juvenile Delinquents (JD)...... 25...... 20* living situations. records and completes annual * From Intake Log recertification process for all Children are placed in foster active foster parents. care either by Child Protective Services, Family Court or by »» Supervises adoptive place- caretakers unwilling or unable ments until the adoption is to care for them. Some children final and counsels children and are placed with relatives as adoptive parents. foster parents. »» Completes private adoption There are currently 110 certi- home studies. fied foster homes available for Secure and Non-Secure Dutchess County children. Detention There is a great need for more The Family Court remands foster and adoptive homes boys and girls ages 7 to 16 and we continually recruit in detention settings to await and train applicants. We also hearings in Family Court or utilize group homes and foster

22 2007 DSS ANNUAL REPORT :: www.dutchessny.gov Making the Connection Building the Future

foster care placement on petitions of Juvenile Delinquency (JD) »» Contracts with the City of Poughkeepsie for secure detention or Persons in Need of Supervision (PINS). Often the children and with Astor Home for Children and Berkshire Farm for non- are placed on emergency basis directly from court. secure detention beds. »» Supervises non-secure detention placements, transports »» Contracts with Astor Home for Children for secure deten- children to court hearings and monitors non-secure detention tion coordination services. centers and ensures that children’s medical and mental health needs are met.

CPS Case Summary 2006 2007 Reports of Abuse and Neglect made to Letter of Appreciation State Central Register...... 2,643...... 2,611 Commissioner Robert Allers: Abuse Petitions Filed in Family Court...... 50...... 52 Neglect Petitions...... 734...... 659 This is a letter I needed to write to you about two Termination of Parental Rights...... 42...... 38 of your personnel you have doing a wonderful job for the State of Surrender Petitions Filed in Family Court...... 44*...... 7 New York children. They are two people I just might owe not just Foster Care Review my life to, but also my sons. They have gone far beyond the call of Petitions Filed in Family Court...... 2**...... 0 duty and I believe they should be commended for taking such great Foster Care Review – pride in the work they do. One of them is Child Protective Services Permanency Hearings...... 0...... 429 Investigator Lorelle Wuerz. Sex Abuse Investigations...... 154...... 130 - She has taken my phone calls at all times of the day and night to an Substantiated...... 27...... 22 swer all my questions and make sure my son and I were safe. Words Unfounded...... 132...... 111 alone can’t give her the recognition she deserves. I was hoping you * 2006 included all surrenders in Family Court, 2007 represents DSS cases only. might be able to give her that recognition, so all of your other staff ** Foster Care Review Petitions are no longer filed as abuse/neglect cases. might take her as an example of how her job must be done!

The other lady I need to thank is Law Guardian Dianne Foley. She Children in Care* Types of Placement is my son’s law guardian and she also has done such a great job. 2006 2007 She made my son feel so safe when she was talking to him; he really Foster Homes...... 109...... 120 opened up to her. She takes such pride in her work. I can tell her Institutions...... 102...... 122 heart is in what she does. Again, words can’t describe the honor I feel having her there for what was best for my son. I must ask you Group Homes...... 12...... 18 once again to please take a moment of your time to bring her to the Agency Operated Boarding Homes...... 10...... 9 attention of all others as an example of how her job must be done. Adoptive Homes...... 26...... 18 Approved Relative Foster Homes...... 26...... 21 These two women will forever be in my prayers; I could only hope Other...... 2...... 2 that every child that needs help will get these two angels to stand Total...... 287...... 310 along side them. I then would know without a doubt they too would * From CCRS Monthly Summary Characteristics Report for 12/01/07. be in the safest hands they could be in.

Thank you sir for your time and thank God you have these two in your corner.

C & T R

Adoption Summary* 2006 2007 Children Discharged to Adoption...... 40...... 28 Children in Care with Goal of Adoption at Year end...... 68...... 82* * From CCRS Monthly Summary Characteristics Report for 12/01/07

2007 DSS ANNUAL REPORT :: www.dutchessny.gov 23 Child Services Accomplishments for 2007

• Children’s Services staff “The statewide Connections Computer System, members continue to offer the Strengthening Families Pro- a computerized case recording system for all Children’s gram. This is a group experi- Services cases continues to be utilized and expanded.” ence for parents and children to improve communication and family dynamics, and Services Yonkers Regional tions Computer System, a Abuse Prevention, Astor, Ab- teach teens and preteens to Office, is a gallery exhibit computerized case record- bott House, Dutchess County make good choices. Sessions showing photographs of chil- ing system for all Children’s Community Action Agency, were offered in spring and fall dren available for adoption. Services cases, continues to Grace Smith House Domes- of 2007, and have been well Six Dutchess County children be utilized and expanded. • tic Violence Shelter, and the received by attendees. A total participated in this exhibit. Child Protective Services has Hudson River Housing River- of 53 children and parents investigated 2,611 reports haven Shelter. Children’s Ser- • Dutchess County adoption participated in the program in of suspected child abuse or vices staff members continue staff members completed 28 2007. Sessions will continue maltreatment during 2007. to participate in a number of adoptions in 2007. This unit in the spring of 2008. On November 30, 2007 there work groups in the commu- also completed 21 private were 310 children in foster nity which address the needs • In collaboration with the adoption home studies. care and 22 were receiving of Dutchess County children Department of Mental Hy- • Dutchess County received after care services. and families including the Co- giene and Astor High Risk a monetary allocation from ordinated Children’s Services Services program, five home • The annual foster parent OCFS to implement programs Initiative (CCSI), Children’s based crisis intervention recognition day awards went to prevent the need for non- Provider’s Committee, the waiver slots continue to be to foster families who provided secure detention. This money Child Advocacy Center’s Multi available to Dutchess County care for groups of siblings. is used to fund collaborative Disciplinary Team, Family children. This program offers Our annual foster parent picnic efforts between Children’s Court Advisory Committee, intensive home based services was held in August and was a Services and the Department Children’s Services Council, to children with psychiatric success, with a variety of activi- of Probation for services to Child Care Council and the problems to prevent the need ties and foods offered. In No- meet the needs of PINS and Early Childhood Coordinated for psychiatric hospitalization vember, we celebrated National pre PINS youth in Dutchess Children’s Services Initiative and residential care. Adoption month by having County. In 2007, 108 youth (ECCSI). a dinner to honor this year’s • The family visitation program were placed in non-secure adoptive families, which was • Two Children’s Services case for infants in foster care con- detention. attended by adoptive parents, managers continue to be part tinued in 2007. This program • Children’s Services staff children, social services and of the Dutchess County Fami- offers an opportunity for addi- members are participating in family court staff members. ly Treatment Court team, pre- tional visitation for families. a higher education program sided over by Judge Forman, • During the year 2007, • The third Heart Gallery was leading to a Master’s in Social which provides intensive Children’s Services contin- successfully implemented in Work Degree at Adelphi Uni- support and supervision to ued work on collaborative October 2007. This collabor- versity. Eight staff members families in which substance projects with a number of ative effort between Dutchess are currently enrolled in this abuse has led to neglect of public and private agencies County Children’s Services, program and five staff mem- children. The Family Treat- in the community including the Departments of Social bers have already graduated ment Court graduated nine the Dutchess County Family Services in surrounding coun- from the program. individuals and their families Court, District Attorney’s of- ties, and the New York State in 2007. • The statewide Connec- fice, Dept. of Probation, Youth Office of Children and Family Bureau, The Center for Child

24 2007 DSS ANNUAL REPORT :: www.dutchessny.gov Making the Connection Building the Future

• A Children’s Services Case Manager is part of the Youth Treatment Court, presided over by Judge Forman, which provides intensive oversight to Dutchess County youth who have become involved with Family Court due to sub- stance abuse issues.

• A domestic violence liaison jointly supervised by Child Protective Services and Grace Smith House continues to be located in Children’s Ser- vices. The liaison receives re- ferrals from child protective, foster care and preventive caseworkers, attends case conferences and provides direct services, training and • The provision of preven- certification training sessions consultation regarding do- tive services for families, have been completed to train mestic violence issues. designed to prevent the need 11 new foster parents and 10 for children coming into foster new relative foster parents. • Funding continues for both care due to neglect and abuse, mandated preventive and • CASACs have been co-located continues to be a crucial community optional preven- in Children’s Services to assist service offered. These services tive services provided by in CPS investigations of and are provided by Children’s the Probation Department provision of services to families Services caseworkers, and and Youth Bureau. A respite that are impacted by substance are also contracted for with services contract with the Riv- abuse issues. This program is a community agencies includ- erhaven shelter continues to joint effort between Dutchess ing Astor, Abbott House, and be utilized for youth involved County’s Departments of Social Community Action Partner- with the Departments of Pro- Services and Mental Hygiene ship of Dutchess County. bation or Social Services. and Lexington Center for Re- • As always, recruitment ef- covery and is being funded by • There continues to be an forts continue to locate, train NYS OASAS and OCFS. emphasis on staff and foster and certify qualified foster parent development and train- • Children’s Services staff mem- parents for Dutchess County ing in 2007, with numerous bers also collected hats, mittens children. Foster home finding training opportunities being and toys to donate to children case managers have attended offered by the Department of in foster care. Staff members many community functions to Social Services. A sampling of from other parts of the agency, advocate for foster parenting the sessions provided includes foster parents, and other mem- including the Kids Expo, Kids in house training for case bers of the community also First festival, the Town of managers, training regarding generously donated both items Wappingers Community Day community services available, and their time to this cause. and the Village of Wappingers car seat training, and com- Picnic in the Park. Foster par- puter training. ent and relative foster parent

2007 DSS ANNUAL REPORT :: www.dutchessny.gov 25 2007

Child Support Enforcement Unit

Legislation provides automatic cost of living port combined with espousal support. increases in child support orders to keep pace »» Upward modification for change in circumstances, with inflation and allow families to stay off welfare. and cost of living adjustment of court orders which The legislation also allows administrative liens on are payable through the Support Collection Unit. property of debtors; increased access to records of financial institutions, government agencies and »» Support collection and monitoring of payments. private entities such as utilities; and suspension of Once support orders are established, the collection driver’s, recreational and professional licenses for and disbursement of monies associated with that or- failure to pay child support. der, becomes the responsibility of the New York State The New York State Central Collection Agency. This unit provides the following services free of Office of Child Support charge to custodial parents and minors under 21 »» Enforcement of a court order. Enforcement (OCSE) who request our services: »» Income execution when there is an employer, within the New York »» Location of absent parents through a variety of aided by New York State’s Expedited New Hire Re- State Office of Tem- porting program, which locates current employers of computer matches available within state and federal porary and Disabil- systems. child support debtors, keeping income executions in place and enabling new executions to begin. ity Assistance is the »» Establishment of paternity by filing petitions on agency responsible behalf of children receiving Family or Safety Net »» Collection of arrears from federal and state tax re- Assistance, foster care, residential care and in division funds, OTB and lottery winnings and bank accounts. for administering the for youth facilities. Medicaid recipients/applicants »» Referral to the New York State Department of Taxa- child support program are also required to cooperate with child support to tion and Finance’s program for collection and seizure through all the local so- establish paternity and obtain medical support. of assets, which targets individuals over four months cial services districts. »» Support establishment for child and or child sup- in arrears in their child support payments. »» Medical benefits execution to require enrollment of Child Support Activity* dependents in third party 2006 2007 health insurance. Child Support Cases Open...... 10,900...... 10,887 »» Suspension or denial of a Children Open in Support Cases.....11,897...... 11,703 New York State driver’s or Dear Mr. Pietrolungo, Children Open Born professional license. Out of Wedlock...... 6,228...... 6,298 »» Initiating violation I just wanted to thank you Children Open with proceedings in Family Court once again for all the help that you Paternity Established...... 5,721...... 5,776 - which may result in a have been to myself and my daugh Percentage of Children Open jail term of up to six months with Paternity Resolved...... 91%...... 95.5% ter. In such an unsure situation for a for willful non-payment of Children Needing Paternity parent that loves and wants nothing child support. Determination...... 455...... 441 but the best for her children, you have »» Taking liens against property Cases with Collections made me feel solid and secure in what During Year...... 5,221...... 6,038 and motor vehicles. - you have helped me with. You are defi Interstate Cases with »» Conducting financial Collections During Year...... 291...... 320 nitely an asset to Dutchess County! investigations. Cases Open Where I look forward to working with you in Medical Support is Ordered...... 7,693...... 7,896 »» CSEU arranges professional the future. Thanks again. Cases with Arrears legal services through contracted Due During Year...... 7,702...... 7,821 private attorneys who charge D. Cases with Arrears Due $90 per hour. Family, medical Paying during Year...... 3,214...... 3,292 and safety net minor recipients *From NYS OCSE DSS-157 Report are not charged fees for legal representation.

26 2007 DSS ANNUAL REPORT :: www.dutchessny.gov Making the Connection Building the Future

Child Support Accomplishments for 2007

• Dutchess County Child Support group. We continue to refer non-custodial Child Support Collections Enforcement Unit (CSEU) collected parents to the group for help. The Fathers’ $29,764,573 in child support in 2007. Rights Association educates and redirects Year Amount Collected This amount is an increase of 3.29 percent. the non-custodial parents’ frustrations for 1996...... $13,312,471 Of this amount collected, $29,021,495 the betterment of their relationships with was for the benefit of families who were their children. 1997...... $14,902,565 not in receipt of Temporary Assistance. • CSEU has provided several presenta- 1998...... $16,816,469 • CSEU processed 6,650 Family Court tions to outside agencies to further educate 1999...... $18,987,688 Petitions in 2007. the public on child support rules and procedures. A Dutchess County CSEU 2000...... $21,442,928 • Collected the single highest pay- representative was on the Fathers’ Day ment in New York State in the amount of 2001...... $22,789,005 Parade Committee. This was the fifth $176,450. official Fathers’ Day Parade. It is the only 2002...... $24,237,743 • We continue a contract with a second documented Fathers’ Day Parade in New 2003...... $25,187,954 genetic testing company that collects the York State. DNA samples on site at Family Court. In 2004...... $ 2 6 , 5 3 7, 9 6 0 • A Dutchess County CSEU representa- 2007, 38 families were tested. tive is serving on the Astor Head Start 2005...... $27,636,371 • CSEU continues to have collaboration Health Advisory Council. Another CSEU 2006...... $28,816,452 with the Fathers’ Rights Association of worker is participating on the ASSETS Key New York State. We conduct an infor- User Group Committee in Albany at the 2007...... $29,764,573 mational session quarterly with the local state level.

2007 DSS ANNUAL REPORT :: www.dutchessny.gov 27 2007

Financial and Supportive Services Under the recommendation of a report rendered by the Center for Governmental Research (CGR), a non-profit center for objective policy analysis and programmatic change, and under the guidance of Cornell University ILR consultants, new divisions were established at Dutchess County Department of Social Services. Under the Division of Financial and Supportive Services are the offices of Transitional Benefits, Integrated Services and Temporary Assistance/Employment Services.

Transitional Benefits Transitional Benefits The overall purpose of the programs under Transitional encompasses Commu- Benefits is to assist low income households as they nity Medicaid (under meet their goals in becoming self-sufficient. This is Letter of Appreciation and Thanks care, recertifications and evolving to a critical area with the current rising cost of fuel, food and employment related expenses. It is with heartfelt thanks that the Salvation changes), Nursing Home Army sends its greatest appreciation for Intake, Undercare, Man- FOOD STAMPS your help this year in assisting almost 400 aged Care, PCAP, Food The program’s purpose is to help low-income households families during the holiday season. Many of Stamps and HEAP. purchase food needed for good nutrition and health. these families would have awoken Christ- Clients who are eligible for Food Stamps, access mas morning with no toys, no food, no benefits electronically by using a benefit card and a clothing or sometimes even no place to live. PIN at authorized grocery stores. Benefits may be Because of the selfless generosity of people used for food products or seeds to grow food that Christine Kimble and Lisa a household can eat. like you, we have been able to bring a smile Mazzacone from the Food Stamp Unit were responsible to many faces and hope in many hearts this for organizing this. The unit Christmas season. adopted one family and they purchased a gift card for a Captain Robert Morrison local store for Christmas.

28 2007 DSS ANNUAL REPORT :: www.dutchessny.gov Making the Connection Building the Future

Food Stamp Accomplishments for 2007

»» Determines eligibility for Non-Temporary Assistance Food Stamps as of January 1, 2007 and provides Food Stamp ben- efits to individuals and fami- lies, households containing a mix of Temporary Assistance 2007 (TA) and non-Temporary As- 2006 sistance recipients, the elderly, 2005 the disabled, Certified Group 2000 Home and Alcohol/Drug Facil- ity residents. Pure TA house- 1995 holds receive food stamps 1990 through the TA case. 1985 »» Contracts with the Cornell Cooperative Extension of 0 1,000 2,000 3,000 4,000 5,000 6,000 Dutchess County to run the Food Stamp Nutrition Educa- ment Project (NYSNIP), which Benefits valued at $13,376,785 as they leave TA. Transitional tion Program known as Eat provides simplified program to over 6,100 households. Benefit Alternative (TBA) al- Smart New York (ESNY). Proj- access for the SSI popula- This represents a 28 percent lows qualified TA recipients to ect activities are conducted for tion of elderly and disabled increase over 2006. continue to receive Food Stamp the benefit of the Food Stamp individuals living alone in the benefits remain unchanged for »» Obtained another waiver eligible population and ad- community. The standard- an established period when the from the Federal time limit dress food security, food safety, ized benefits better ensure TA case closes. The cases are of three months of receipt of and dietary quality. adequate nutrition for this opened by the TA under-care/ Food Stamps for Able Bodied vulnerable population. Family Assistance Unit through »» Dutchess County re- Adults Without Dependents the Separate Determination ceived a Federal Food Stamp »» Continued the Food Stamp (ABAWD’s) who resided in the process and maintained by the Program High Performance Benefits for Group Home City of Poughkeepsie. Food Stamp Unit. Bonus Award in 2007 Program (FSGHP), which »» Continued the Transitional »» In the Summer of 2007, the simplified and standardized Food Stamp Benefit Alterna- »» An award of $44,354 was Working Families Food Stamp the budgeting for group home tive. As the focus moves from received by Dutchess County Initiative was proposed in order residents. welfare to work, the Food as one of the districts in New to simplify the Food Stamp Stamp Program has become in- York State for payment ac- »» Focused efforts on in- eligibility process. curacy. creasing the participation creasingly important to clients of income-eligible county »» The Eat Smart New York residents in the Food Stamp Food Stamp Assistance Case Activity* program continued in 2007 Program. As a result of initia- to have nutrition improve- 2006 2007 tives, the Non- Temporary As- ment education staff available sistance Food Stamp caseload Applications Registered...... 3,972...... 4,188 during Food Stamp recertifi- increased to a total of 5,519 Cases Opened/Reactivated cation interviews at Dutchess cases at the end of the year, a County Department of Social Open-Closed...... 4,442...... 4,900 9.5 percent increase. Services. Project activities Withdrawn...... 275...... 262 addressed food security, food »» Continued to offer after- Denied...... 936...... 903 safety and dietary quality. The hours recertification inter- program is provided through views for employed recipients. Cases Closed...... 4,083...... 4,401 a contract with the Cornell We added a second day each Recertifications...... 3,758...... 3,986 Cooperative Extension of month for recertification inter- Changes to Active/Closed Cases...... 12,817...... 10,041 Dutchess County. views at an alternate site in Dover Plains. Totals – All Case Activity...... 23,311...... 28,707 »» Continued the New York * From WMS WST002 State SSI Nutrition Improve- »» Provided Food Stamp

2007 DSS ANNUAL REPORT :: www.dutchessny.gov 29 2007

HEAP (Home Energy Assistance Program) Medical

The Home Energy Assistance Program (HEAP) assists individuals with the cost of Assistance heat and energy-related expenses. Eligibility is based on income received by the (Medicaid) Charts household during the month in which they apply. Regular benefits assist eligible households with the cost of heat. The emergency component of HEAP meets emer- gency heating needs for eligible applicants as well as providing for furnace repair or MA/SSI Cases as of 1/2007 replacement for client-owned homes. 1985...... 2,877 1990...... 3,110 Heap Assistance Case Activity* 1995...... 3,998 2006 2007 2000...... 4,341 Applications Registered...... 1,268...... 983 2005...... 4,853 Cases Opened/Reactivated/Open-Closed...... 974...... 540 2006...... 5,041 Withdrawn...... 35...... 51 2007...... 5,113 Denied...... 409...... 272 Cases Closed...... 567...... 776 Changes to Active/Closed Cases...... 1,623...... 1,291 Family Health Plus Cases as of January 2007 Totals – All Case Activity...... 3,623...... 2,930 * From WMS WST002 2,000

1,500 HEAP Accomplishments for 2007

»» In an effort to help munity Power Network »» Provided HEAP benefits 1,000 HEAP recipients get more of NYS to develop the valued at $1,467,333 to for their money, Dutchess program. Dutchess County resident 500 County continues to households during the »» Through a contract participate in the HEAP 2006-2007 season. with the Community Oil Buying Program. This Action Partnership of »» In the 2006-2007 0 program establishes a 2002 2003 2004 2005 2006 2007 Dutchess County, con- season, 1,142 house- maximum price that a tinued to fund a fulltime holds received emergency participating heating oil HEAP Packager. The Pack- benefits for heat or heat- company can charge a Medicaid MMIS (Medical ager helps identify and related utilities valued at Management Information HEAP client based on the work with low-income, $657,480 and 291 house- System) – Gross Shares varying wholesale cost energy vulnerable families holds received a second of oil. Starting in 2003, 1994...... $130,332,000 who would benefit from emergency benefit. Dutchess County worked 1996...... $146,764,600 weatherization, other as a HEAP pilot county »» Repaired or replaced 1998...... $162,658,800 energy related services, a with the New York State furnaces at a cost of heating equipment crisis 2000...... $185,583,965 Office of Temporary and $102,615. program and a system of 2002...... $218,615,590 Disability Assistance, the emergency fuel depots »» Participated in Early 2004...... $261,103,773 New York State Energy throughout Dutchess Outreach. 2006...... $287,642,369 Research and Development County. Authority and the Com- 2007...... $292,837,747

30 2007 DSS ANNUAL REPORT :: www.dutchessny.gov Making the Connection Building the Future

Medical Assistance (Medicaid)

The Medicaid program pro- Federal Poverty Level; Medicaid Only Cases as of Jan. 2007 vides services to the medically »» Family Health Plus (FHP) indigent making payments offers Medicaid for those 1985 2,202 directly to providers of medi- individuals aged 19 to 64. it 1900 2,751 cal care, such as hospitals, offers HMO benefits more in doctors, pharmacists, etc. line with commercial plans, 1995 4,146 It is funded through federal, but with no co-pays. It only 2000 5,192 state, and county appropria- offers prospective coverage and tions with a local cost of ap- therefore cannot go back and 2005 7,422 proximately 13 cents for each pay prior bills. The income 2006 7,865 dollar spent. To qualify for the eligibility level is higher than Medicaid program, applicants the Medicaid income eligibility 2007 7,624 must meet prescribed income level for individuals with chil- 01,000 2,000 3,000 4,000 5,000 6,000 7,000 8,000 and resource requirements. dren. The current level is 150 Medicaid also has several spe- percent of the Federal Poverty criteria for Supplemental cialized programs, including: Level. For adults with no chil- about managed care criteria. Security Income (SSI) estab- »» The Family Planning Ben- dren, it remains at 100 percent »» Approve and monitor all lished by the Social Security efit Program – an expansion of the Federal Poverty Level. In marketing events that take Administration (SSA) but have of the family planning benefits order to be eligible, individu- place in the county. too much income to qualify for both men and women of als cannot be covered by other »» Focus on preventive health for SSI, be between the ages child-bearing age with income health insurance, including care. of 16 and 64, have less than at or below 200 percent of the Medicare. The program has a $10,000 in assets and have a »» There are five plans to Federal Poverty Level; cost that ranges from $255 to net income below 250 percent choose from in Dutchess $633 per month per person, »» The Breast and Cervical of the Federal Poverty Level. County. They are MVP, Fidelis, with pregnant women costing Cancer Program provides full GHI, Hudson Health Plan, and an additional $5,508 upon Medicaid coverage to individ- Medicaid Managed Care WellCare. delivery. Family Health Plus uals who have been screened »» In response to a state man- »» Medicaid Managed Care by Healthy Women’s Partner- »» Medicaid Buy-In for Work- date, Dutchess County began offers Dutchess County ship and who are in need of ing People with Disabilities enrolling all Medicaid eligible residents an opportunity to treatment for breast or cervical provides Medicaid for working participants into a managed choose a Medicaid health cancer and whose income individuals who have a dis- care program. Family Health plan. is under 250 percent of the ability that meets the medical Plus (FHP) eligible cases are »» Coordinates the enrollment also required to join a managed and disenrollment of clients care plan. Prior to the mandate, in receipt of Medicaid into the Dutchess County had already Managed Care Programs. enrolled 70 percent of the »» Acts as a liaison with the Medicaid eligible population. Medicaid provider commu- »» Some segments of the popu- nity, as well as a managed care lation are excluded from enroll- advocate for clients. ment. Examples: institutional- »» Currently maintaining ized individuals; individuals the PCAP cases for Dutchess covered by a commercial plan, County. and individuals covered by »» Educate the community Medicare. and local health care providers

2007 DSS ANNUAL REPORT :: www.dutchessny.gov 31 Medical Assistance (Medicaid) ... continued Medical Expenditures by Provider* Medical Assistance Case Activity*

Provider Type 2006 2007 Change 2006 2007 Hospital Inpatient Applications Registered...... 7,241...... 7,431 Services ...... 31,563,878...... 38,213,934...... 21.1 Cases Opened/Reactivated/ Hospital Outpatient Services...... 5,891,547...... 5,395,742...... - 8.4 Open-Closed...... 7,146...... 7,235 Skilled Nursing Facilities...... 79,234,650...... 80,090,838...... 1.1 Withdrawn...... 351...... 339 Intermediate Care Denied...... 2,063...... 2,108 Facility Services...... 8,479,510...... 7,823,753...... - 7.7 Cases Closed...... 6,967...... 6,810 Clinics...... 25,118,127...... 17,361,935...... - 30.9 Recertifications...... 5,284...... 5,373 Hospice...... 1,381,153...... 1,457,781...... 5.5 Changes to Active/Closed Cases...... 26,057...... 33,094 Physicians Services...... 2,475,317...... 2,715,667...... 9.7 Totals – All Case Activity...... 47,868...... 54,959 Dental Services...... 2,036,871...... 1,782,755...... - 12.5 * From WMS WST002 Other Practitioners Services...... 2,804,110...... 2,991,576...... 6.7 Child Care Institutional Medical Per Diem...... 1,141,054...... 1,372,268...... 20.3 Personal Care Services...... 8,622,086...... 9,253,874...... 7.3 Home Health Services...... 1,799,865...... 1,730,772...... - 3.8 Assisted Living Services...... 2,325,054...... 2,587,620...... 11.3 Long Term Home Health Care Waived Services...... 610,842...... 369,113...... - 39.6 Home & Community Based Waived Services...... 37,269,407...... 44,504,171...... 19.4 Rehabilitation & Therapy...... 631,502...... 706,802...... 11.9 Office of Mental Hygiene Restorative Rehabilitation...... 8,512,196...... 4,906,212...... - 42.4 Medical Assistance Drugs & Supplies...... 22,278,684...... 21,940,424...... - 1.5 Accomplisments for 2007 Eye Appliances & Durable Medical Equipment...... 774,389...... 900,438...... 16.3 Prepaid Care...... 22,510,209...... 29,770,244...... 32.3 »» Paid Medical Assistance Benefits for Dutchess County Case Management...... 5,603,652...... 5,432,061...... - 3.1 residents equal to $9.43 per second, $566 a min- Prepaid Mental Health...... 759,308...... 359,066...... - 52.7 ute and $815,035 a day, amounting to a gross cost Medical Transportation...... 871,676...... 826,854...... - 5.1 of $297,487,801 and a net cost of $37,405,403 to Lab & X-Ray Services...... 1,169,983...... 1,117,207...... - 4.5 Dutchess County. Other...... 170,254...... 500,077...... 193.7 Total...... $274,035,624...... $284,111,184...... 3.7 »» Net Medicaid costs to the County increased three *FROM NYSDOH MARS MR-0-01 percent in 2007, which is the percent increase New York State has limited local county cost increases to. Without this Medicaid cap, our costs would have been higher. In individual areas of expenditures, there were significant percentage increases in payments for hospital inpatient, home and community based waived services, and man- aged care plan premiums.

»»Processed 127 disability reviews. This was a decrease from the prior year as we had no audit request.

»»Using Wellcare, Hudson Health Plan, GHI, MVP and Fidelis as providers, 8,944 individuals were enrolled in managed care.

»»Processed 1,051 Pre-Natal Care and Assistance Pro- gram (PCAP) applications.

32 2007 DSS ANNUAL REPORT :: www.dutchessny.gov 2007 Making the Connection Building the Future

Integrated Services Division

The Integrated Services Division was established July 2007 as a result of the Center for Governmental Research (CGR) and includes two units, Medicaid and Temporary Assistance. Together they work to promote self-suffi- ciency, personal responsibility and “work first” (the expectation that adult applicants and recipients will consider work their first priority and will view work as their primary goal, regardless of how many barriers the individual or family may have to overcome). The division handles three major programs: Family Assistance/Safety Net As- sistance, and Medicaid. FAMILY ASSISTANCE Family Assistance (FA) is provided to a family that includes a minor child living with a caretaker relative, or to The Integrated a pregnant woman. Adults and minor heads of households receiving assistance are subject to a lifetime limit of Services division 60 months after which the individual becomes ineligible for cash assistance unless he or she meets very strict handles three major exemption criteria. programs: Family The Family Assistance program fosters recipient self-sufficiency. Recipients undergo an assessment of their Assistance/Safety employability skills training needs, and unless exempted, must participate in assigned work activities. Employed recipients are now able to have 47 percent of their gross earnings disregarded when determining their need for Net Assistance, and assistance and level of benefit. Medicaid. SAFETY NET ASSISTANCE Safety Net Assistance (SNA) is a Temporary Assistance program that is funded jointly by New York State and counties. Individuals and families, who are ineligible for Family Assistance or other federally reimbursed Tem- porary Assistance programs, receive SNA. Most SNA recipients are single individuals or childless couples. They must engage in assigned work activities to receive assistance, unless exempted by a physical or mental disability. SNA consists of two components—cash and non-cash. In the non-cash component; food, shelter, fuel and util- ity allowances are issued directly to the vendor leaving the recipient with only a small, if any, personal needs al- lowance. SNA is provided as cash unless the household falls into one of the four categories, which must receive non-cash. These categories are: » Households with an adult who has reached the 24-month lifetime limit on cash assistance; » Households with an adult or head of household who has refused to participate in drug/alcohol screening, as- sessment, or treatment; » Families that have reached the five-year limit on Family Assistance. »» Cash SNA recipients are limited to a 24-month lifetime limit of cash assistance, with months counted since the August 1997 start of the SNA program. After the 24th month, assistance must be provided as non-cash SNA, unless the adult head of the household is exempt due to disability or an HIV positive status. TEMPORARY ASSISTANCE INTAKE This unit: »» Determines eligibility for the various programs. Screens all applicants for domestic violence, drug and/or alcohol abuse, and any other physical or psychological barriers to employment and refers individuals to the Domestic Violence Liaison, Certified Alcohol and Substance Abuse Counselor, or Family Development worker from Dutchess County Community Action Partnership. All except the Family Development worker are located on site. »» Refers potentially employable individuals to the Employment Unit for an assessment. »» Refers individuals to the Child Support Unit to assist in establishing paternity and/or obtaining support. »» Authorizes payments including recurring assistance, one-time payments, either emergency payment to pre- vent eviction or utility shut-off or supportive services such as car insurance, car repairs, clothing allowance, or fees for licenses, etc.

2007 DSS ANNUAL REPORT :: www.dutchessny.gov 33 Integrated Services Division ... continued ... Continued from page 33 Family Health Plus, COBRA, AIDS Health Insurance, Short Term Home Health Care Programs and Short Term Nursing Home Care. »» Screens all applicants for domestic violence, drug and/or alcohol abuse and disabilities. »» Refer individuals to the Domestic Violence Liaison, Certified Drug and Alcohol Abuse Counselor, Managed Care Enrollers, Community Resources Programs and the Social Security Administration. »» Refer individuals to the Child Support Unit to assist in establishing paternity, support or health insurance coverage.

»» Opens Food Stamp cases and does separate determinations for Medicaid, for those not eligible for cash assistance. Makes referrals for child care and for other programs available in the community as appropriate.

MEDICAL ASSISTANCE (MEDICAID) INTAKE This unit: »» Determines eligibility for various programs. These programs include the Medicare Savings Program, Breast and Cervical Cancer Program, Family Planning Benefits Program, Child Health Plus,

Number of Burials Special Investigations Unit 150 123 »» Front End Detection is a federally mandated process that relies on “indicators” 120 117 109 110 106 (such as working off the books) to target applicants for Temporary Assistance, 108 103 Medicaid and day care for an intensive review during the eligibility determination 90 process before a case is opened and benefits are provided. 60 »» The unit: 30 »» Researches, secures and recovers appropriate assets from assistance recipients, in- cluding taking mortgages on real estate, placing liens on lawsuits, and filing claims 0 2001 2002 2003 2004 2005 2006 2007 against estates. »» Processes retroactive Supplemental Security Income benefits received, determin- Funds Recovered By Type ing what can be retained as repayment of assistance. 2006 2007 »» Arranges and pays for indigent burials. Affidavits & Article 13...... $8,085...... $26,777 »» Determines and recovers overpayments from assistance recipients. Proceeds & Mortgages...... $60,718...... $165,022 »» Makes collateral contacts, performs computer reporting systems checks and Claims Against Estates...... $41,570...... $166,030 makes field visits to assist workers in determining eligibility. Lawsuit Settlements...... $380,038...... $905,427 »» Conduct fraud investigations on all cases referred by staff, and reports from the Mortgages...... $28,209...... $18,524 public, of recipients fraudulently receiving benefits. The investigation may include SSI Repay & Volunteer...... $306,859...... $413,608 field visits, obtaining collateral verification, reviewing computerized records, and Medicaid Reimbursement...... $262,948...... $129,591 interviews to determine if fraud was committed. Personal Accounts & Others...... $90,954...... $66,228 »» Investigates any instance of fraud identified through the Automated Finger Imag- Income Executions...... $80,904...... $84,861 ing System (AFSI), which utilizes the latest technology to establish positive identifi- TOTALS...... $1,260,285...... $1,976,068

34 2007 DSS ANNUAL REPORT :: www.dutchessny.gov 2007 Making the Connection Building the Future

Special Investigations Unit ... continued cation on adults seeking assistance. The system captures demographic data, client photo, and electronic finger images of the left and right index fingers. It is the largest and most sophisticated of any social services finger imaging system in the nation and serves as a model for other states. »» Refers appropriate cases to the District Attorney or for prosecution or disqualification. »» Reviews the results of computer file matches done by New York State including: • Interstate matches. This report indicates clients who access their benefits out of state for three con- secutive months. • Child care match on informal providers who receive income for providing child care. This informa- The Special Investi- tion may or may not have been reported by the wage earner. gations Unit handles • PARIS matches which indicate case may be active in two different states/districts. referrals on welfare • SSI matches to identify cases that may no longer reside in New York State as well as the fraud and abuse in United States. Social Services • Monthly matches with the Department of Correctional Services and the Division of Criminal Justice financial programs. to identify incarcerated individuals who are in receipt of assistance. • Matches with Criminal Justice Services to disclose Temporary Assistance clients who are fugitive felons, parole violators or probation violators. Such individuals are not eligible for assistance.

Special Investigation Activity Collection Activity

2006 2007 2006 2007 Completed Investigations...... 535...... 342 Lottery Intercepts...... $27,565...... $26,307 Confessions of Judgment...... 197...... 105 Food Stamp Tax Intercepts Number of Repayment (Court Injunction)...... $61,780...... $52,701 Agreements Signed...... 54...... 11 Fees (parking, guardian, Value of Repayment adoption, home study, Agreements Signed...... $12,394...... $12,927 phone, postage,Confessions Food Stamp Disqualifications...... 14...... 5 of Judgment, copies, subpoenas)...... $20,165...... $57,419 Value of Food Stamp Disqualifications...... $10,395...... $3,132 Cash collections Temporary Assistance (TANF, SN, MA, Services, Disqualifications...... 16...... 4 FS, SN-SSI Repayments)...... $2,745,314...... $3,524,770 Value of Temporary Assistance Disqualifications...... $2,730...... $0 TOTAL...... $2,854,824...... $3,661,197 Medicaid Fraud...... $262,947...... $108,402 Fraud Cases Referred for Prosecution...... 4...... 6 Convictions Obtained...... 3...... 2

Cases Closed Due to Fraud 1995...... 43 1997...... 28 1999...... 12 2001...... 06 2003...... 65 2005...... 100 2006...... 141 2007...... 93

2007 DSS ANNUAL REPORT :: www.dutchessny.gov 35 2007

Temporary Assistance & Employment Units

This division handles four major programs. They TEMPORARY ASSISTANCE are: Family Assistance, Safety Net Assistance, This unit: Employment and Training, and Day Care. Determines eligibility for the various programs. Screens FAMILY ASSISTANCE all applicants for domestic violence, drug and/or alcohol This is provided to a family that includes a minor abuse, and any other physical or psychological barriers child living with a caretaker relative, or to a pregnant to employment and refers individuals to the Domestic woman. Adults and minor heads of households receiv- Violence Liaison, Certified Alcohol and Substance Abuse ing assistance are subject to a life-time limit of 60 Family Assistance Cases as of 1/1/07 months after which the individual becomes ineligible The Temporary Assis- for cash assistance unless he or she meets very strict 1985...... 1,544 exemption criteria. 1990...... 1,519 tance and Employment 1995...... 2,387 The Family Assistance program fosters recipient self- Units consist of Em- 2000...... 1,001 sufficiency. Recipients undergo an assessment of their 2005...... 683 ployables, Individuals employability skills, training needs, and unless ex- 2007...... 581 with Barriers, Child only empted, must participate in assigned work activities. Employed recipients are now able to have 47 percent cases, and Child Care. of their gross earnings disregarded when determining Safety Net (As of 1/1/07) Together they work to their need for assistance and level of benefit. 1985...... 578 promote self-sufficiency, SAFETY NET ASSISTANCE 1990...... 649 personal responsibil- 1995...... 968 Safety Net Assistance (SNA) is a temporary assistance 2000...... 361 ity and “work first.” We program that is funded jointly by New York State and 2005...... 519 expect adult applicants counties. Individuals and families, who are ineligible 2007...... 553 for Family Assistance or other federally reimbursed and recipients to make Temporary Assistance programs, receive Safety Net “employment” their first Assistance (SNA). Most SNA recipients are single Temporary Assistance individuals or childless couples. They must engage in Case Activity* 1/1/07 priority and will make assigned work activities to receive assistance, unless 2006 2007 their primary goal, find- exempted by a physical or mental disability. Applications Registered...... 7,098...... 7,317 ing a job regardless of Safety Net Assistance consists of two components: Cases Opened/Reactivated/ any barriers that must be cash and non-cash. In the non-cash component, food, Open-Closed...... 2,823...... 3,127 shelter, fuel and utility allowances are issued directly Withdrawn...... 252...... 213 overcome. to the vendor leaving the recipient with only a small, Denied...... 4,404...... 4,208 if any, personal needs allowance. SNA is provided Cases Closed...... 2,050...... 2,108 as cash unless the household falls into one of the Recertifications...... 1,454...... 1,220 four categories, which must receive non-cash. These Changes to Active/ Closed Cases...... 8,081...... 9,943 categories are: Totals – Case Activity...... 19,064...... 20,891 Households with an adult who has reached the 24- *From WMS WST002 month lifetime limit on cash assistance. Households with an adult head of household who is unable to work because of substance abuse. Households with an adult or head of household who has refused to participate in drug/alcohol screening, assessment, or treatment. Families that have reached the five-year (60 months) limit on Family Assistance. Cash SNA recipients are limited to a 24 month life- time limit of cash assistance, with months counted since the August 1997 start of the SNA program. After the 24th month, assistance must be provided as non- cash SNA, unless the adult head of the household is exempt due to disability or an HIV positive status.

36 2007 DSS ANNUAL REPORT :: www.dutchessny.gov 2007 Making the Connection Building the Future

requirements and transitional Job readiness training to en- benefits two times daily to ap- hance actual job-related skills or plicants for Temporary Assis- increase clients’ employability tance. Orientation consists of a by building good work habits video, questions and answers (showing up when scheduled, and each applicant has access being on time, displaying to written materials on all pro- business-like attitude, dressing grams mentioned. appropriately, grooming). Contracts with several local Supervised work experience agencies: placements. Greater Southern Dutchess Cham- Action for Personal Choice ber of Commerce and Dutchess workshops – a pre-employment County Regional Chamber of curriculum for hard-to-serve Commerce – Mentoring Programs clients, designed to help them together employ mentors to work become aware, understand, with individuals to assist them in accept and ultimately change transitioning to work by helping unproductive behaviors. Counselor, or Family Develop- necessary treatment and rehabili- them to find solutions for employ- Life Skills program conducted ment worker from Community tation services. ment issues and teach them how at local employers work sites, to manage personal and family Action Partnership. All except the Conduct, in conjunction with selected because they express issues related to working. Family Development worker are BOCES, employment assessments, willingness to hire the partici- located on site. helping clients to identify skills, Dutchess County Regional pants. Refers potentially employable interests and talents. Chamber of Commerce – Re- Continued provision of Informa- sponsible Parent Program mentor individuals to the Employment Develop employment plans and tion Dissemination projects that who works with individuals who Unit for an assessment. make recommendations for and include the design and publica- are sanctioned or about to be referrals to various DSS or com- tion of our Annual Report and Refers individuals to the Child sanctioned for failing to comply munity operated employment other brochures and tools for Support Unit to assist in establish- with employment activities. ing paternity and/or obtaining and training programs. Programs use in the community and with support. include: Dutchess County BOCES – welfare to work clients. provides vocational educational Supervised Job Search – A State Authorizes payments including training for those continued on page 38... mandated program for em- recurring assistance, one-time who have no ployable Safety Net and TANF payments, either emergency pay- marketable applicants and recipients. Clients ment to prevent eviction or utility skills. Services Employment Unit Activity* must contact five potential em- shut-off or supportive services provided ployers a week for six weeks. Staff 2006 2007 such as car insurance, car repairs, include: supervises this activity as well as Clients Assessed...... 717...... 700 clothing allowance, or fees for Diagnostic contracted staff at the New York Employment Development licenses, etc. vocational State Department of Labor’s Com- Plans Completed...... 600...... 730 Opens Food Stamp cases and evaluation. munity Service Center. Referrals to Employment...... 1,357...... 1,208 does separate determinations for Assessments Clients Who Entered Training...... 27*...... 229 Medicaid, for those not eligible for Work Experience – A program for TABE testing. clients that evaluates their skills Current TA Clients Who cash assistance. Makes referrals for Academic and interests and assigns them Completed Training...... 3*...... 35 child care and for other programs training for to appropriate employers. We 200 Percent Clients Who available in the community as individuals have developed over 100 work ex- Completed Training...... 70...... 85 appropriate. requiring perience positions in 36 different TANF Clients Assigned Maintains the active Family As- English as public or not-for-profit agencies. to Work Experience...... 391...... 356 sistance and Safety Net cases that a Second TANF Clients Completed include individuals/families who Authorizes payment for support- Language and Work Experience...... 180...... 175 ive services such as transportation, need more than a one-time pay- or remediation SN Assigned to Work Experience...... 323...... 375 ment to reach self-sufficiency. licenses, and work clothing each and further SN Completed Work Experience...... 157...... 181 client needs in order to obtain a development Number of TANF EMPLOYMENT job or participate in programs. of reading, Sanctions Commenced...... 136...... 136 This unit: writing, Together with Temporary Assis- Number of SN computational Assists able-bodied clients to tance Eligibility staff, conducts an Sanctioned Commenced...... 204...... 264 and related attain self-sufficiency and helps orientation regarding Temporary (*2006 figures only represent one vendor) communication those who are temporarily or per- Assistance, Medicaid and Food skills. manently incapacitated to obtain Stamp benefits, employment

2007 DSS ANNUAL REPORT :: www.dutchessny.gov 37 2007

DAY CARE for those individuals whose Temporary As- review the DSS process and to answer any sistance cases are closing. Monitors legally questions that providers may have in order ...continued from page 37 exempt providers, reviewing all enrollment to assist all providers in the billing process. The Day Care program is designed to help forms to ensure that the provider and the Works with the Child Care Council to pro- low-income families meet their child care home meet all health and safety require- vide information and supplies to providers. needs. Low Income Day Care is granted to ments and that there are no reported criminal anyone who applies and provides all requested convictions. documentation and has gross income below Monitors the number of children that each TA/Employment 200 percent of the Federal Poverty level. No provider cares for as this is limited for ex- Accomplishments interview is currently required and there is empt providers. no waiting list. There is, however, a parent for 2007 fee that must be paid based on the parent’s Contracts with the Child Care Council income. The minimum fee is $1 per month. of Dutchess, Inc. to provide recruitment, • Provided $13, 876,953 in temporary as- This unit: registration and inspection of child care sistance payments to or on behalf of clients, a providers and assist clients in locating child Processes applications for day care subsi- 13.3 percent increases from 2006 care providers for their children. dies for teen parents, low-income working parents and transitional day care services Meets with the Child Care Council to

Legal Unit

The legal unit consists of one Bureau Chief and five Senior Assistant County Attorneys. Three secretarial staff gives clerical support to the attorneys. This unit: »» Provides legal advice to the various divisions and represents DSS in Family Court cases and in related matters in other court and legal forums. The legal unit represents »» Handles cases involving adult protection, child DSS in Children’s Services, abuse and/or neglect, foster care and severance of parental rights. Child Support and Adult »» Prosecutes support collection cases. Protective Cases.

Legal Numbers Legal Numbers Legal Dispositions

Child Protective Special Calendars...... 7 Legal Dispositions 2006 2007 Reports...... 2,611 Expungements...... 57 Child Abuse Petitions...... 50...... 52 Support Filings...... 6,650 Collection and Private Support Resource Cases...... 73 Child Neglect Petitions...... 729...... 659 Referrals...... 199 Adult Protective Cases...... 28 Termination of Parental Rights...75...... 38

IVD Paternity...... 244...... 575 Legal Services Accomplishments for 2007 IVD Support...... 4,581...... 4,070 »» Attended Sharing Success program »» Participated in the Dutchess County IVD Interstate Support (UIFSA) ...... 163 Child Abuse Center »» Participated in weekly CPS case reviews »» Continued team membership in the »» Participated in bi-weekly sex abuse case Permanency Hearings...... 284*...... 429 Family Treatment Court reviews and foster care permanency reviews *(Figure is for nine months in 2006) »» Continued participation in the »» Attended Mediation for Family Court NYS Office of Children and Family »» Met with Vassar Brothers Hospital staff Services Termination of Parental Rights regarding CPS issues Workgroup »» Participated in the doctor search for the »» Participated in Family Court Advi- Child Abuse Center sory meetings

38 2007 DSS ANNUAL REPORT :: www.dutchessny.gov 2007 Making the Connection Building the Future

Making the Connection In the 2007 county budget, DSS requested the county fund two temporary clerk positions. In accordance with Civil Service Law, a qualified applicant can be appointed to a temporary posi- tion (without being on a certified eligible list) for up to a three-month period. Early in my career here I received an intake by the name of Sometimes the most challenging part of helping Scott A. Scott had recently been fired from his job at a local our DSS Family Assistance cases get a job is their hospital, as an accountant, for drinking in the men’s room lack of paid job experience. The idea was to rotate during lunch. When asked about this, his explanation was qualified DSS customers through these positions that “in corporate America everyone drinks during lunch.” on a three-month basis. That would mean that We did not help him that day, as Scott was able to obtain we could help eight customers, four in each of another job. A few weeks later, Scott returned, he had been the two positions, get some résumé building paid fired again. As you can guess, alcohol was the reason. Scott work experience. was once again lucky to get a job and not need our services. A few days later, history repeated itself and his file was on During 2007 several individuals were placed my desk. This time he had been fired for going to work through this program. The following letter is from after an all-night party. The reason for being fired was he, an one of the customers who was offered this accountant, was not able to run the copy machine after his opportunity in 2007. night of “fun.” Scott wanted another chance. He could find a job. He just needed help with an apartment. He was given some choices, do it yourself or go to rehab – a long one. Scott did go to rehab for almost two years. His case was opened and Barb Swanson was his worker. Scott would call to speak with Barb or me during his rehab. He just wanted to hear us say, “You can do this.” Dear Ms. Connis: He completed rehab and came back to Poughkeepsie, but First let me say thank you for the opportunity to he relapsed. We encouraged him to go somewhere without become employed by the county as a temporary file the stressors Poughkeepsie gave him. He did. He moved to Westchester, attended meetings, met someone, married and clerk. I appreciate it. had a child. He is an accountant in the Bronx. At Christmas he sends Barb and I a Christmas card. He sent us a picture I would like to ask about how to go about trying to of the baby. He usually calls once a year, around the holi become permanent within the county. I have taken a days. When we don’t get the call we wonder if he relapsed. - few civil service exams and am awaiting the results. But the relapses have come less and less. Sometimes he calls just to tell us he is okay. We encourage him, telling him he I noticed that there is a position available for Office has been through worse times and has made it. Assistant within Temporary Assistance. This position Scott called today, he is doing okay. interests me because that is where I did my work Brenda Maeder experience. How would I go about obtaining a posi- tion like this if I am only temporary and haven’t taken a test for that position? Is there a way for me to or do I have to wait for a list to come out?

Thank you again and I appreciate your help.

Sincerely, J.M.

2007 DSS ANNUAL REPORT :: www.dutchessny.gov 39

Important Internet Website Addresses

Child Care Council of Dutchess New York State Adoption Service http://www.childcaredutchess.org/index.htm http://www.ocfs.state.ny.us/adopt

Dutchess County New York State Office of Children & http://www.dutchessny.gov Family Services http://www.ocfs.state.ny.us Dutchess County Department of Social Services http://www.co.dutchess.ny.us/CountyGov/ New York State Office of Temporary & Departments/SocialServices/SSIndex.htm Disability Assistance http://www.otda.state.ny.us Dutchess County Community Action Partnership http://www.dutchesscap.org/ New York State Kids’ Well-Being Indicator Clearinghouse Dutchess Outreach, Inc. http://www.nyskwic.org http://dutchessoutreach.org United States Administration for Grace Smith House Children & Families http://gracesmithhouse.org http://www.acf.dhhs.gov/programs/cse

New York State http://www.state.ny.us

“Strange is our situation here upon Earth. Each of us comes for a short visit, not knowing why, yet sometimes seem- ing to divine a purpose. From the standpoint of daily life, there is one thing we do know: that we are here for the sake of others...above all, for those upon whose smile and well-being our own happiness depends, and also for the countless unknown souls with whose fate we are connected by a bond of sympathy. Many times a day we realize how much of our own outer and inner life is built upon the labors of other human beings, and how earnestly we must exert ourselves in order to give in return as much as we have received and are still receiving.”

~Albert Einstein

40 2007 DSS ANNUAL REPORT :: www.dutchessny.gov Making the Connection Building the Future Employee Appreciation Day AA SweetSweet AdventureAdventure inin CandyCandy LandLand

Thank You for your dedication!

2007 DSS ANNUAL REPORT :: www.dutchessny.gov 41 Dutchess County Department of Social Services 60 Market Street Poughkeepsie, NY 12601 Making the Connection Building the Future

845-486-3000 William R. Steinhaus, County Executive