Your rights and If you would like to know more about the Post-Acute Care program, or would like to discuss your discharge needs, please contact: responsibilities as a consumer Caitlin Lavey Post-Acute Care Team Leader  All patients are asked to give informed District Health written consent to participate in the program Ph) 03 50339321 and have their details provided to relevant Bronwyn Leschke services and your GP. Care Coordinator  You will be given information that outlines Swan Hill District Health your rights and responsibilities under the Post Ph) 03 50339381 -Acute Care Program. Noeleen Opie  It is expected that you provide a safe and risk Care Coordinator free environment for services to enter into. If District Health your environment is deemed unsafe, service Ph) 03 54509218 providers have the right to withdraw services

Alternatively, you can ask your GP, nurse or family  Patients may withdraw from the Post-Acute member to contact the Post-Acute Care team on Care Program at any time. Any concerns or your behalf. Business TaglineLoddon or Motto Mallee grievances about the service may be expressed without affecting any service. Post-Acute Care Program Tel: 555 555 5555

The Post-Acute Care is a Victorian State Government funded program.

Published: DATE November 2019 What is the Post-Acute Care program? Eligibility Cost of the program

Post-Acute Care is a short term support To be eligible to receive assistance from the  There is no cost to you for the services program aiming to provide additional Post-Acute Care program you must: provided through the Post-Acute Care support within the community for patients program.  Have recently been discharged from a who are transitioning from a public hospital public hospital, Emergency Department or  If you require a referral to another to home. This program provides support sub-acute facility. service for ongoing care past this with your transition home from hospital. Post-Acute care period, charges may be  Have been assessed as requiring charged by these services. It is best to What can Post Acute Care provide for additional support in the recovery period following discharge home determine this with the relevant service providers me?

Post-Acute Care provides short-term, Please note: If you receive a government What happens if I wish to enter the pro- funded care package already, this may affect additional (NOT substitute) health and gram? community support services to suit individual your eligibility. needs. Referral process  The Care Coordinator will determine your eligibility to receive services under the Post-Acute Care program and Types of services available: A referral to Post Acute Care can be discuss your options with you and/or your generated from:  Home Care - cleaning services to assist family in returning your home to the level of  Any public hospital you have been  They will complete the care plans in cleanliness it was prior to your hospital- admitted to ization– services are not expected to conjunction with you and/or your  Allied health, nursing and medical staff complete heavy industrial type cleans, nominated carers and organize for involved in your hospital care instead they will assist with light clean- services to commence as agreed upon. ing of the floors, bathrooms and living  Family, friends and carers  They are available to be contacted with areas.  Yourself any concerns during the program period.  Personal Care– assistance with shower- ing and dressing in your home 3 days a week  Respite Care– determined on clients specific care needs.