Airline sales part: Member Carrier’s Stopover Programs & Main Hub USPs Star Alliance Ambassador Star Club Session Geneva - 23 June 2017 Star Alliance Member Carriers Star Alliance Ambassador Star Club Session Geneva - 23 June 2017 Star Alliance Ambassador Club Session Geneva - 23 June 2017 Star Alliance Member Carrier’s Stopover Programs & Main Hub USPs NOUVELLES DE L’INDUSTRIE

À compter du 16 juin 2016, offrira aux passagers les options d’étiquetage libre-service ci-dessous : • Étiquette de bagage à imprimer soi-même : les passagers impriment leurs étiquettes de bagages à partir d’un appareil personnel pendant l’enregistrement en ligne, avant de se rendre à l’aéroport. L’étiquette imprimée est insérée dans un porte-étiquette réutilisable et accrochée aux bagages. • Étiquette électronique pour bagage : les passagers utilisent une étiquette en plastique réutilisable avec un écran à encre électronique (semblable à une liseuse numérique) fournie par la compagnie aérienne. L’étiquette est connectée au moyen de la technologie sans fil et elle met à jour les renseignements sur sa destination à l’aide de l’application de la compagnie aérienne. Star Alliance Ambassador Star Club Session Geneva - 23 June 2017 Star Alliance Member Carrier’s Stopover Programs & Main Hub USPs Network News

Glasgow VANCOUVER Dublin Warsaw TORONTO London/Gatwick Prague MONTRÉAL Budapest Lyon

Casablanca Seoul

New routes • Toronto-Amsterdam • Toronto-Delhi • Toronto-Dubai • Montréal-Venice Brisbane • Vancouver-Osaka Star Alliance Ambassador Star Club Session Geneva - 23 June 2017 Star Alliance Member Carrier’s Stopover Programs & Main Hub USPs Immigration

Easy Immigration to U.S. destinations! Passengers must complete U.S. Customs and Immigration formalities already in Toronto, Montreal, Calgary and Vancouver, thus saving time on arrival at their final destination in the U.S. where their arrival is treated as a domestic flight!

No need to pick up the luggage in transit (Trough Checked). Star Alliance Ambassador Star Club Session Geneva - 23 June 2017 Star Alliance Ambassador Club Session Geneva - 23 June 2017 Star Alliance Member Carrier’s Stopover Programs & Main Hub USPs If you should fly around the world – you should see it! Star Alliance Ambassador Star Club Session Geneva - 23 June 2017 Star Alliance Member Carrier’s Stopover Programs & Main Hub USPs Changing flights in SIN – SQ to NZ

• Singapore Airlines Hub • Shortest connection to NZ • SIA Departures from Terminal 2 and 3 • Ideal Gateway to New Zealand • Reasonablly priced Stopover Destination (new Stopover Program) • Free City Tour for Transit-Passengers min. connecting time of 5,5 hours and less than 24 hours • Changi Dollar Voucher (approx. 14 EUR) for Transit Guests in SIN – also valid for Air New Zealand passengers Star Alliance Ambassador Star Club Session Geneva - 23 June 2017 Star Alliance Member Carrier’s Stopover Programs & Main Hub USPs Air New Zealand Koru Lounge Star Alliance Ambassador Star Club Session Geneva - 23 June 2017 Star Alliance Member Carrier’s Stopover Programs & Main Hub USPs Partner Lounges

Star Alliance Lounge Singapore Lounge Star Alliance Ambassador Star Club Session Geneva - 23 June 2017 Star Alliance Ambassador Club Session Geneva - 23 June 2017 Star Alliance Member Carrier’s Stopover Programs & Main Hub USPs Tokyo Haneda HND – Layover Options

Observation Deck

Observation decks are located in Terminal 1 on 6F and the rooftop. Another observation deck is located in Terminal 2 on 5F. Observation decks are open from 6:30 to 22:00. The West Park Cafe Sky Fountain is located in Terminal 2. You can have a light meal on the observation deck. You can also enjoy a meal with a view of the observation deck and the airplanes from inside the CASTELMOLA and SCENIC CAFÉ restaurants. Hotel

There are two hotels in the airport: “FIRST CABIN Haneda Terminal 1” in Terminal 1, and “Haneda Excel Hotel Tokyu” in Terminal 2. Haneda Excel Hotel Tokyu is on floors 2F through 7F, and can be entered from the Departure Lobby on 2F of Terminal 2.

• Free WiFI • Want to relax, or get • HND airport has a number of pampered? information desks, banks, post office, • The airport has a and currency exchange. In addition, number of relaxation there’s a health and dental clinic, duty services including a free shopping. barber, hair salon, massage, and an oxygen bar. Star Alliance Ambassador Star Club Session Geneva - 23 June 2017 Star Alliance Member Carrier’s Stopover Programs & Main Hub USPs Tokyo Haneda HND – Layover Options

Tokyo-Haneda serves to Tokyo area and is the hub for All Nippon Airways. Located in , Tokyo, the airport is roughly 9 miles from downtown Tokyo, which makes the city an accessible destination for those passengers on longer layovers.

Looking for a place to store your luggage while you explore? The airport offers temporary baggage storage in both terminal 1 & 2. Suggestions For Things To Do On A Tokyo Layover:

Tokyo Tour

There are a lot of tours available in Tokyo, based on your interest. There are bus and walking tours, bike tours, day trips and cruises, spa tours cultural, night tours, food, wine, and nightlife tours, as well as some more unusual tours including ninja school, sumo training, robot shows and more !

Tokyo Tower

Want to catch a good view of the city? From the Tokyo Tower Observation Deck you can lookout at a panoramic view of the city.

Asakusa

This Tokyo neighborhood is located in the north-eastern part of the city. Here you can find a bunch of souvenir shops, restaurants and the neighborhood’s most famous attraction, the Sensoji Temple.

Access HND Homepage : www.tokyo-airport-bldg.co.jp/en/ Star Alliance Ambassador Star Club Session Geneva - 23 June 2017 Star Alliance Member Carrier’s Stopover Programs & Main Hub USPs ANA Paid Lounge Access

Since April 2017 ,customers can use eligible lounges at discounted rates by paying for lounge access in advance through the ANA website*. http://www.ana.co.jp/asw/wws/sz/e/ Fees : Up to 24 hours prior to the scheduled flight departure time / JPY 4000

On departure date : JPY 6000

Customers can pay to use the ANA Lounges in the international terminal at Haneda airport. Star Alliance Ambassador Star Club Session Geneva - 23 June 2017 Star Alliance Ambassador Club Session Geneva - 23 June 2017 Star Alliance Member Carrier’s Stopover Programs & Main Hub USPs Austrian Star Alliance Terminal in Vienna

Lounge Access

Step into the exclusive world of Austrian Business Lounge at Vienna Airport

In a modern, luxurious ambience, you will enjoy... a large choice of hot and cold drinks and alcoholic beverages delicacies from our catering partner DO & CO business corner with computer, printer and fax free Wi-Fi various entertainment options including television, newspapers and magazines, bathroom with shower, separated relax area

And the best thing is...

The Austrian Business Lounges at Vienna Airport are open to all our passengers. Even if you travel with an Austrian Economy Class Ticket you can enter the Business Lounges in Vienna for EUR 35 only. All you need is a valid boarding pass for an Austrian Airlines flight* on the same day. The access is valid for 1 person, is untransferable and not refundable. Star Alliance Ambassador Star Club Session Geneva - 23 June 2017 Star Alliance Member Carrier’s Stopover Programs & Main Hub USPs Austrian Star Alliance Terminal in Vienna -> fastest transfer airport

The best way to Vienna, if you stay longer than 25 minutes MCT (minimum connecting time)

City Airport Train

From Vienna Airport to the city and back in just 16 minutes

The City Airport Train (CAT) offers an excellent nonstop connection between the airport and the city center. Located directly below the airport building the CAT platform can be reached on foot from the baggage claim in about 3 minutes.

Now you can buy your CAT ticket comfortably on board of Austrian Airlines flights or after arrival at several stations in the arrival hall or directly at the station. Star Alliance Ambassador Star Club Session Geneva - 23 June 2017 Star Alliance Ambassador Club Session Geneva - 23 June 2017 Star Alliance Member Carrier’s Stopover Programs & Main Hub USPs Lounge THE LOFT par

Enjoy the Belgian touch: At 1,240m², the new flagship lounge in Pier A at is four times larger than the previous lounge. The industry-first connected lounge app will let you book any of the available services through a Microsoft Surface tablet you can borrow at the reception. The “Belgian Café” offers a wide range of the best Belgian beers, while the buffet will satisfy your appetite for the local cuisine. Should you need to feel refreshed, you can treat yourself to some peaceful rest in one of the available nap boxes. For our business travelers, a premium meeting room and a stylish business center offering the latest technologies are available. Star Alliance Ambassador Star Club Session Geneva - 23 June 2017 Star Alliance Member Carrier’s Stopover Programs & Main Hub USPs BRU – A humanly sized airport

Quick transfer times: Transferring in Brussels within the Shengen Area or towards is easy. There is only one main terminal, representing at most a 10 minute walk. A new shopping and restaurant area is also available to passengers headed towards a destination outside the Shengen area.

The train station located below the terminal offers direct connections to major cities both in Belgium and the Netherlands. With a travel time to Bruxelles-Midi of 20 minutes by train, stopping at the city center for a quick Belgian speciality is both easy and convenient. Star Alliance Ambassador Star Club Session Geneva - 23 June 2017 Star Alliance Ambassador Club Session Geneva - 23 June 2017 WAW the new Lot Polish Airlines Hub EFFECTIVE AND COMPETITIVE • Minimum 30 minutes connection time ‐ one of the shortest times in Europe, a guarantee of an efficient and fast travel

• The transfer opportunities created by LOT are already 40 per cent greater than before

• Proximity one of the largest business and office centers in Warsaw and around Warsaw

• Modern, spacious and comfortable terminal

• Potential to handle 20 million passengers a year

50 Star Alliance Ambassador Club Session Geneva - 23 June 2017 Star Alliance Member Carrier’s Stopover Programs & Main Hub USPs – Terminal 2-Satellite,

Terminal 2-Satellite (built in Apr16) impresses with a building flooded with natural light, an innovative automated personal transport system, great shopping opportunities and five new lounges* with a total floor area of 4,000 square metres.

. First Class Lounge with its own passport control, exclusive bathrooms, First Class spa, gourmet restaurant and cigar lounge . Both a Senator and a Business Lounge in the with all the facilities for resting, relaxing or working . Both a Senator and a Business Lounge on the non- Schengen levels with a unique panorama window and bar

* Access dependent on booking class/customer status

Munich Airport 5-Star Airport rating was renewed in 2017 Star Alliance Ambassador Star Club Session Geneva - 23 June 2017 Lufthansa Express – Getting toandfromtheairport Getting Lufthansa Express– Star USPs Programs &MainHub Member Carrier’s Stopover Alliance buses optimal transfer times, a connection and rebooking guarantee and the opportunity to earn Miles & More miles. Miles &More earn opportunity to a connection andrebookingguaranteethe times, optimal transfer Lufthansa Expressrailandbusservices canbebookedeas arriving at yourdestination and returninghome.Ourservices range from Thanks to through toluxury Lufthansa Express limousines you canenjoyaseamlesstravelexper , helicopters and manymore. ily along withyourflightonLH.comandofferyou ience from planning your journey to planning your ience from Intercity-Express (ICE) trains and

Star Alliance Ambassador Club Session Geneva - 23 June 2017 Star Alliance Member Carrier’s Stopover Programs & Main Hub USPs Lufthansa – Munich Airport Helicopter service

Thanks to the cooperation between HTM Helicopter Travel Munich GmbH and Munich Airport GmbH, you can use this premium service either as a feeder flight to Munich Airport or as a charter flight.

Available all year round: the helicopter service is available to you in both summer and winter and will fly you from Munich to any destination you require within a 500 km radius.

Individually tailored: the offer is tailored to your individual requirements and takes place directly on request – which ideally should be made at least 24 hours in advance.

Personal service: in Munich you will be collected from the aircraft and taken to your helicopter. If you have a wait between flights, Munich Airport’s VIP service will take good care of you in the VipWing Lounge. You will subsequently be transferred to your chosen destination by a helicopter operated by HTM Helicopter Travel Munich GmbH.

Baggage service, VIP services included Star Alliance Ambassador Star Club Session Geneva - 23 June 2017 Star Alliance Ambassador Club Session Geneva - 23 June 2017 Star Alliance member carrier’s Stopover Programs & Main Hub USPs AIRPORT

MCT LIS

D/D - 45 m

D/I - 60 m

I/D - 60 m

I/I - 60 m

Domestic include Schengen Countries Star Alliance Ambassador Star Club Session Geneva - 23 June 2017 Star Alliance member carrier’s Stopover Programs & Main Hub USPs

PREMIUM CUSTOMER SERVICE LISBON AIRPORT

Access:

 Business Class Passengers  TAP Victoria Gold  TAP Corporate  Star Gold

Services: Ticketing, Rebooking, Check-in

New TAP PREMIUM LOUNGE (opening in the end of July) Service:

 260 Seats, 852 m2  Silence & Working Areas  Kids Area  Bar  Meals and Drinks  WLAN and TV  International Press  Boarding information  Shower Star Alliance Ambassador Star Club Session Geneva - 23 June 2017 Star Alliance member carrier’s Stopover Programs & Main Hub USPs

BOM DIA LISBOA Passengers in Economy Class :  to North America, Latin America or Africa (not applicable for flights to Morocco, Algeria, Sao Tomé) without scheduled same-day connection.  Accommodation in 3*/4* Hotel in Lisbon | Request 10 days before departure Passengers in Business Class :  to all long - haul destinations of TAP ’s network  Accomodation in 5* Hotel in Lisbon | Request 4 days before departure

BOOKING THROUGH TAP SWITZERLAND TRADE HELPDESK UNDER 0844 800 838 Star Alliance Ambassador Star Club Session Geneva - 23 June 2017 Star Alliance Ambassador Club Session Geneva - 23 June 2017 Singapore Airlines Stopover Programs and Transit Offers in Singapore

Singapore Stopover Holiday • The classic stopover option from CHF 36 per person and night including attractions • Available with or without attractions • Rates for stopovers until 31 March 2018 • All rates include a travel agent commission of 10 %

Singapore Explorer Pass • Admission to over 20 top attractions • For SQ/MI passengers who have their own hotel arrangements (not a Stopover Holiday) • Available for one, two or three days

Basic Singapore Stopover Holiday & Singapore Explorer Pass Bundle • Basic Stopover option including 3 days Explorer Pass from CHF 166 • Minimum of 2 nights stay in one of the Basic Stopover hotels • Includes airport - hotel - airport transfers

Day-use Hotels in Singapore • Singapore hotels for day-use from 7am to 9pm • Rates include return airport-hotel transfers by scheduled shuttle bus to selected hotel Star Alliance Ambassador Star Club Session Geneva - 23 June 2017 Free Singapore Tour Free sightseeing tour for passengers with a minimum layover time of 5 1/2 hours Several departures per day Two different routings depending on time of day Star Alliance Ambassador Star Club Session Geneva - 23 June 2017 Star Alliance Ambassador Club Session Geneva - 23 June 2017 SAS – & World-Class Hub Copenhagen in Denmark is SAS' main hub airport and the largest airport in northern Europe.

Denmark is known for its unique architecture and world-class design. Bringing the focus on Danish design heritage is a natural part of the airport's and SAS ambition to provide extraordinary experiences to travellers. Make the most of your stay at CPH Airport by visiting our stylish lounge options:

Enjoy free access to SAS lounges when traveling in SAS Plus, SAS Business or if you are a EuroBonus Diamond or Star Alliance Gold member. Star Alliance Ambassador Star Club Session Geneva - 23 June 2017 SAS – Scandinavian Airlines & World-Class Hub Copenhagen Do you like Tax Free shopping? Unique Scandinavian Design can be found everywhere at CPH Airport: Star Alliance Ambassador Star Club Session Geneva - 23 June 2017 SAS – Scandinavian Airlines & World-Class Hub Copenhagen Do you like Tax Free shopping? Unique Scandinavian Design can be found everywhere at CPH Airport: Star Alliance Ambassador Star Club Session Geneva - 23 June 2017 SAS – Scandinavian Airlines & World-Class Hub Copenhagen

Or enjoy a „Smørrebrød“ a typical Danish speciality! Star Alliance Ambassador Star Club Session Geneva - 23 June 2017 Star Alliance Ambassador Club Session Geneva - 23 June 2017 Star Alliance Member Carrier’s Stopover Programs & Main Hub USPs SWISS Hub in Zurich

Impeccable infrastructure: has been Europe’s leading airport for 12 years in a row according to the World Travel Awards. Thanks to an efficient wave system, and a very low MCT of 30 minutes, you will be able to continue your journey in little to no time. Quality entertainment: Airline enthusiasts will be thrilled to access the observation decks in docks B and E, where multimedia binoculars providing interactive information about the airport are accessible. Shopping fans will be delighted by the more than 80 accessible shops and the upcoming «Circle» shopping center. Star Alliance Ambassador Star Club Session Geneva - 23 June 2017 Star Alliance Member Carrier’s Stopover Programs & Main Hub USPs SWISS Lounges in Zurich

SWISS First Lounge A: The upcoming First Class Lounge A situated within Zurich Airport’s Terminal 1 will allow First Class passengers to directly check into their flights, and use a dedicated security control point on their way to their flight. This will allow more flexibility when it comes to leaving the airport for a quick shopping detour. Breathtaking views: The lounges in Dock E offer a clear view of the alps, a perfect way to enjoy Switzerland before leaving. Outstanding beverage selection: The wine humidor located in our SWISS First Lounge contains over 1’000 bottles of wine from all over the world. Our exclusive Whisky Club 28/10 can offer our Senator and First Class passengers a selection of over 220 varieties of whisky from all over the world. Star Alliance Ambassador Star Club Session Geneva - 23 June 2017 Star Alliance Ambassador Club Session Geneva - 23 June 2017 New York/Newark EWR $120 Million renovation completed in Terminal C Star Alliance Ambassador Star Club Session Geneva - 23 June 2017