C-TRAN in All Areas of the Agency

DEAR RIDERS AND STAKEHOLDERS: CANNUAL-TRAN REPORT

The past year was one of change and growth for C-TRAN in all areas of the agency. 2017

In 2017, The Vine—our new bus rapid transit system—saw high ridership coupled with major improvements to travel time and reliability in its first year of operation. Additionally, Fourth Plain Boulevard is experiencing the positive effects of having a high-quality transit service as a number of new multi-family developments are in construction and/or being planned, and a number of new businesses are CONTACTS CUSTOMER SERVICE locating on the corridor. The Vine will continue to grow in 2018 as preliminary design work begins on the system’s Customer Service Office (360) 695-0123 FISHER’S LANDING & VANCOUVER MALL OFFICES possible second corridor, Mill Plain Boulevard. TTY Users Monday–Friday 10 am–6 pm Utilizing Washington Relay (800) 421-1220 C-TRAN, in conjunction with our partners TriMet and Portland Streetcar, launched the Hop Fastpass electronic fare system in July. Saturday, Sunday and Holidays Closed Hop allows passengers to pay fares with a pre-loaded transit card or a smart phone (and, of course, cash is still accepted). Business Office (360) 696-4494 Lastly, the Board of Directors hired Shawn M. Donaghy as CEO. He replaces Jeff Hamm, who retired in June. Shawn came Web Site Address www.c-tran.com ADDRESSES to C-TRAN from the Fort Worth Transportation Authority, where he served as chief operating officer. His experience TriMet Customer Service (503) 238-RIDE (7433) Mailing PO Box 2529, Vancouver, WA 98668-2529 and background make Shawn the perfect choice to guide C-TRAN through our next phase of development. C-VAN Paratransit Service (360) 695-8918 Admin 2425 NE 65th Ave., Vancouver, WA 98661 While change is constant, C-TRAN remains committed to our top priorities: safety, reliability and The Connector (360) 695-8918 efficiency. We appreciate the opportunity to serve our customers and our community. FACEBOOK INSTAGRAM TWITTER C‑TRAN Employment Line (360) 906-7491 (@ctranvancouver) (@ctranvancouver) Thank you,

Marc Boldt, C-TRAN Board Chair « OUR COMMUNITY, OUR PROMISE » DEAR RIDERS AND STAKEHOLDERS: CANNUAL-TRAN REPORT

The past year was one of change and growth for C-TRAN in all areas of the agency. 2017

C-TRAN, in conjunction with our partners TriMet and Portland Streetcar, launched the Hop Fastpass electronic fare system in July. Hop allows passengers to pay fares with a pre-loaded transit card or a smart phone (and, of course, cash is still accepted).

Lastly, the Board of Directors hired Shawn M. Donaghy as CEO. He replaces Jeff Hamm, who retired in June. Shawn came to C-TRAN from the Fort Worth Transportation Authority, where he served as chief operating officer. His experience and background make Shawn the perfect choice to guide C-TRAN through our next phase of development.

While change is constant, C-TRAN remains committed to our top priorities: safety, reliability and efficiency. We appreciate the opportunity to serve our customers and our community.

Thank you,

Marc Boldt, C-TRAN Board Chair « OUR COMMUNITY, OUR PROMISE » MEET C-TRAN’S BOARD OF DIRECTORS… TABLE OF CONTENTS

Marc Boldt, Chair John Main, Vice-Chair Greg Anderson John Blom Jill Carrillo Clark County Council City of Ridgefield City of Camas Clark County Council Labor Representative (non-voting member) Hop Fastpass 04 Youth Opportunity Pass Expansion 06 Improving Service and Reliability 07 C-TRAN’s New CEO: Shawn M. Donaghy 08

Mike Dalesandro Sean Guard Bart Hansen Anne McEnerny-Ogle Ty Stober City of Battle Ground City of Washougal City of Vancouver City of Vancouver City of Vancouver Bus On Shoulder 11 Fisher’s Landing Transit Center 12 Mill Plain BRT Project 14 Budget Update 16

« 2 » « 3 » HOP FASTPASS™

After years of planning and testing, C-TRAN helped launch protection guarantees that the money you load onto your a state-of-the-art electronic fare system in 2017. It’s called card is safe. And paying your fare has never been easier. Hop Fastpass™, and it’s your new ticket to ride C-TRAN, Just tap your card on the reader, and you’re good to go. TriMet and the Portland Streetcar. Hop cards are available at dozens of retail locations in Hop allows pas- the area, including C-TRAN Customer Service offices. Cards sengers to use a can be reloaded in the checkout lane, online or on the pre-loaded tran- phone. The continuing transition to Hop represents a big sit card to pay change for C-TRAN, but one thing won’t change: Cash will their fares. And still be an option. the benefits are C-TRAN has stopped sales of paper passes, with the ex- many beyond just ception of paratransit and institutional passes, which are convenience: With sold to employers and social service agencies; those will Hop, you’ll never pay for a ride you don’t take. A pay-as- be phased out this year. you-go model means riders get the savings of a day pass or a monthly pass, without the up-front cost. Each ride using Hop comes with a free transfer window. Lost-card Hop Fastpass™ validators can be found at all Vine stations—simply tap before you board! « 4 » YOUTH OPPORTUNITY PASS EXPANSION IMPROVING OUR SERVICE In June, the C-TRAN Board of Directors voted to at no cost to any student who wishes to have one; no AND RELIABILITY expand the Youth Opportunity Pass, allowing all restrictions apply. middle- and high-school students in Vancouver, As Clark County and the region continues to grow, our roads are becoming The pass offers all participating students unlimited ac- Evergreen, Camas, Battle Ground and Washougal more congested. Average travel speeds on I-5, I-205 and SR 14 have plum- cess to C-TRAN Local service; it does not offer access to ride C-TRAN for free. meted during the peak commute times. In response, C-TRAN’s recent service to any Regional or Express service that crosses changes have focused on addressing congestion throughout our service area. The Youth Opportunity Pass, currently in into Portland, or paratransit service. Students In September 2016, changes were made to 15 routes, and the preliminary its third year, is valued at over $300. In enrolled in Vancouver or Evergreen school results are promising: On-time performance has improved 6.4 percent. In previous years, students were required districts are also eligible for free access to September 2017, C-TRAN adjusted the schedules of Express routes in an ef- to demonstrate financial need in order Firstenburg and Marshall/Luepke community fort to improve reliability and on-time performance during commute times. to receive the pass. It is now available centers during non-school hours. In 2018, C-TRAN will focus on a comprehensive review of its local routes and how potential changes can enhance service by better aligning with C-TRAN’s three high frequency corridors: Fourth Plain, Mill Plain and Highway 99. This could come in the form of longer span of service, increased frequency or even realigning some routes. Extensive public outreach will help shape the final concepts.

« 6 » C-TRAN’S NEW CEO: SHAWN M. DONAGHY

In June, Shawn M. Donaghy joined C-TRAN as CEO. He brings Information Technology, and Security and Transit Police. more than 20 years of transportation experience, having Shawn’s commitment to personal responsibility and service most recently worked with the Fort are reflected in the motto “Our Community, Our Promise.” Worth Transportation Authority in He emphasizes that every C-TRAN employee is an ambas- Texas. He previously worked as the sador for the agency, and that our mission is to serve the interim chief operations officer for citizens of Clark County. the Southwest Ohio Regional Transit Authority, where he had started as An example of this played out in October, when coach a station manager for two divisions. operator John Shreves was honored for helping police locate a disabled boy who had slipped out of his home in Shawn, who is a third-generation the early-morning hours and boarded a Vine bus. transit executive, holds a bache- lor’s degree from Northern Ken- “It really goes back to the heart of what we’re here for, tucky University. In 2016, he was and that’s to be good stewards of our community,” Shawn named one of Mass Transit magazine’s Top 40-Under-40. said. “Our operators, especially John, have really excelled In Fort Worth, he oversaw nine departments, including at that task. So we’re very proud of that, and we’re very Fixed Route and Paratransit Operations, Maintenance, proud of our employees and everything they do every day.”

Shawn honors C-TRAN coach operator John Shreves, « 8 » who helped unite a missing child with his family « 9 » BUS ON SHOULDER

In October, motorists stuck in traffic on State Route 14 There are several limitations to when a bus is allowed witnessed an interesting sight: C-TRAN buses operating to use the shoulder. The overall speed of traffic must on the highway’s shoulder. An 18-month pilot pro- be less than 35 mph, gram between C-TRAN and the Washington State and the bus is only Department of Transportation allows transit buses to allowed to go up to use the shoulder of SR 14 between Southeast 164th 15 mph faster than Avenue and Interstate 205 during periods of heavy other traffic, to a traffic congestion. The goal is to improve transit maximum speed of travel times by allowing C-TRAN buses to bypass 35 mph. Of course, traffic when the highway is backed up. priority for shoulder use is always given to Bus on Shoulder has been used successfully in other emergency vehicles. parts of the country for decades. In Minnesota, for instance, an expansive network of bus-only shoul- At the end of the pi- ders saves between five and 15 minutes per trip, according lot period, C-TRAN and WSDOT will evaluate the success to Minneapolis’ Metro Transit. And closer to home, WSDOT of the program and decide whether to continue, expand currently uses bus-only shoulder lanes in Bothell. or disband it.

« 10 » C-TRAN bus utilizing shoulder on SR 14 « 11 » 2 2 1 1.5 2 A522 3 3 A522 2 1.5 1 KEYNOTE LEGEND

07 6200-M 07 6200-M 05 5000-MM STEEL MECHANICAL SCREEN FRAME - SEE 14' - 0" 14' - 0" STRUCTURAL

VOT ARCHITECTUR E UPPER PARAPET UPPER PARAPET

L 05 5000-X ENTRY CANOPY ASSEMBLY

07 6200-M L

N 07 6200-M

N 07 4213-B METAL PANEL SYSTEM

N 26 0000-C 07 4213-D METAL WALL PANEL-1 07 6200-M 11' - 1" 11' - 1" 07 4213-E METAL WALL PANEL-2 Aerial view of Fisher’s Landing Transit Center LOWER PARAPET 07 4213-E LOWER PARAPET 07 4213-F METAL WALL PANEL-3 07 4213-G WALL ASSEMBLY PER PLAN 07 6200-M 07 4213-E 07 4213-H METAL PANELED ROOF ACCESS DOOR

E 07 4213-G

05 5000-X L 4' - 0"

/ D MODULE

2 ' 10 1400-H BUILDING ADDRESS - SEE SIGNAGE 07 4213-F O

M 07 4213-F 26 0000-C LIGHT FIXTURE - SEE ELECTRICAL 27 0000-E EQ 8' - 0" EQ 27 0000-E CARD READER FISHER’S LANDINGJJ TRANSIT CENTERHH 10 1/8"

10" 2" -

8 ' " " 2 2 6" - 1 / 1 /

3 ' In late 2017, C-TRAN hired a private firm to conduct a fea- The transit center, which opened in 2000, sits on a 20- 1 1 6" 6" 0' - 0" 0' - 0" sibility study for a potential transit-oriented developmentTOP OF INTERIOR SLAB acre site on 164th Avenue, off State Route 14. The centerTO P OF INTERIOR SLAB at Fisher’s Landing Transit Center. is served by seven routes and C-VAN and Fisher’s Landing WEST ELEVATION EAST ELEVATION 3 1/4" = 1'-0" Transit1 1/4" =Center 1'-0" attracts hundreds of customers every day,

1 1 A522 A522 Z Y X W makingW it anX ideal candidate for transit-orientedY developZ - EQ 4" 07 6200-M EQ -

EQ EQ 07 4213-H 07 6200-M 14' - 0" 1 ' 14' - 0" UPPER PARAPET ment. This type of development typically brings a blendUPPER PARAPET 1' - 6" EQ EQ MODULE 07 6200-M 07 6200-M

11' - 1" Q 11' - 1"

LOWER PARAPET E LOWER PARAPET E

. EQ of housing, office space, L retail and other amenities into a EQ " U 0

- 07 4213-E 5' E MO D L 4' - 0" 0" U Q

- 8 7 X X

05 5000-X MODULE E 2 ' 07 4213-G neighborhood close to public transportation. And in many MO D 07 4213-B EQ 8' - 0" 8' - 0" EQ 10 1400-H SS 07 4213-F 1' - 6" 07 4213-G cases, it can also provideMODULE a revenue stream that can be 27 0000-E " " 2 2 used to enhance transit service for its riders. 6" 4" 1 / - 1 /

3 ' 1 1 0' - 0" 0' - 0" TOP OF INTERIOR SLAB TOP OF INTERIOR SLAB The feasibility study will help determine the economic NORTH ELEVATION 4 1/4" = 1'-0" SOUTH ELEVATION t viability of a potential TOD, including the appropriate mix v 1/4" = 1'-0" e r. r t 2 of use (i.e. residential, commercial, retail) without com- 1 4_ f th a x

_ F.O. HSS COLUMN C 2' - 4 1/2" 1 1/2"

" 4' - 2" 3' - 4" " / 2 / 2 _ VM T N

1 promising C-TRAN’s commitment to serving the needs of

8' - 11 1/2" 1 T. O. SLAB

_ CT R A 3 3 7 07 4213-H " A533 " A533 / 2 / 2 our customers. The feasibility study should be complete 1 1 1 4 \1 3 2 Y 05 5000-MM 07 6200-M X 1 0 1 0

0 1 A522 3 4 - - 2 A536 A536 05 5000-MM 3' 3 3' A532 before the end of 2018. 14' - 0"

0" UPPER PARAPET - t ur e \R vi _ 1' - 6" 5 c 1 1 8 ' A536 MODULE A536 A536 rchi t e " " / 2 / 2 1 1 ivot _ A 1 0 1 0 11' - 1" - - \ P " 3' 3' LOWER PARAPET C : / 2 « 12 » 7 1 : " " E / 2 / 2 FI L 1 1

M 1 INCH O R F BAR EQUALS ONE INCH WHEN BUILDING ENTRY CANOPY BUILDING ENTRY CANOPY SIDE ELEVATION NORTH ELEVATION - ROOF MECHANICAL SCREEN DRAWING IS PLOTTED FULL SIZE. 3/8" = 1'-0" 3/8" = 1'-0" 3/8" = 1'-0" M IF NOT, SCALE ACCORDINGLY 5 6 7 P 1 8 : 3 8 5 : B U S R A P ID T R A N S IT

2 01 5 DESIGNED DATE

1 / FOURTH PLAIN BLVD 9 / TJ 05/26/2015 C-TRAN DRAWN DATE VANCOUVER MALL TRANSIT CENTER P.O. BOX 2529 ARCHITECTURAL FT 05/26/2015 VANCOUVER, WA. 98668 CHECKED DATE DRIVER BUILDING ELEVATIONS

HC 05/26/2015 PEPI: 4918 NO. DATE BY APPD. APPROVED DATE SCALE: DRAWING NAME: DRAWING NO.: SHEET NO.:

PRINTED ON : REVISIONS AS NOTED CHK. 1323_CTRAN_VMTC_14 A521 118 OF 192 MILL PLAIN BUS RAPID TRANSIT PROJECT

In January 2017, C-TRAN successfully launched the region’s The Mill Plain BRT Project remains in the very early stages of C-TRAN plans to adopt a Locally Preferred Alternative (LPA) first bus rapid transit system, The Vine. Now, C-TRAN is looking a multi-year process, and many details—including the length in late 2018. The LPA will outline how BRT will function along ahead and laying the groundwork for its next BRT line. of the corridor, station locations and other features—remain the Mill Plain corridor. This is the critical first step in working undecided. That’s where you come in: In the coming year, with the Federal Transit Administration (FTA) that enables The Vine primarily serves Vancouver’s Fourth Plain corridor C-TRAN will launch the public involvement process in earnest, C-TRAN to be eligible to receive major grant funding to help between the city’s downtown and the Vancouver Mall Transit reaching out to residents, businesses, riders and other stake- pay for capital construction. For the Vine, C-TRAN received an Center. For the second BRT corridor, C-TRAN has begun analyzing holders along the corridor. Your input will help shape many of FTA grant of $38.7 million that another busy thoroughfare: Mill Plain Boulevard. In October those details, as it did with The Vine on Fourth Plain. covered 80 percent of the total 2017, the project began seeking firms to help us design BRT project cost. for the Mill Plain corridor.

M IL L P LA IN BOULEVARD MI M LL P RD ILL PL LAIN LEVA AIN B BO I U OULE UL M LL PL BO VARD EV ARD AIN

MI LL PLA IN B P OUL MILL LAIN BOULEV EVA RD ARD OU M B LEV ILL PLAIN B AIN AR OULEVARD PL D LL MI

« 14 » « 15 » 2017-18 BIENNIAL BUDGET Sales Tax Grants Fares Other C-TRAN continues to operate as a financially healthy, debt-free agency. When the C-TRAN Board of Directors adopted the 2017-18 biennial budget, Revenue it approved a plan that also leaves room for growth. That means thousands 2017–2018 approved biennial budget: of additional service hours and some new staff positions, mostly drivers, to $132,973,250 meet those needs.

About three-quarters of C-TRAN’s operating revenue comes from local sales taxes. The rest comes from passenger fares, grants and other sources. Where does that money go? Approximately two-thirds of expenses go toward sal- aries, wages and benefits, with the rest going toward services, supplies and ge ef cia pl vic he Wa s Ben its epre tion Sup ies Ser es Ot r various needs. C-TRAN has received a certificate for excellence in financial D reporting for 29 consecutive years. Expenses 2017–18 approved biennial budget: $140,396,276 ($121,972,277 without depreciation)

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