NCSS ANNUAL REPORT 2014 Stronger TOGETHER Enriching Lives Through Partnerships “I titled the drawing ‘Love’ as I hope that PURPOSE we can move towards an inclusive society – To ensure that every person has one where we show love and understanding the opportunity to live a life towards persons with special needs. I hope of dignity to his or her fullest my drawing can inspire others to help the less potential within society. privileged in our society.”
MISSION To provide leadership and direction in social services, enhance the capabilities of social service organisations, and promote strategic partnerships for social services.
The drawing ‘Love’ by Isaac Liang, 28, is the design inspiration of this year’s NCSS Annual Report. A beneficiary of the NCSS Heartgifts project, Isaac started expressing his thoughts through drawings at the young age of six. Despite his hearing impairment, Isaac persevered and graduated with a Diploma in Digital Media Design (Animation) from Nanyang Polytechnic. Isaac is active in local artists’ networks and many of his beautiful sketches have been published in books.
Contents 02 Messages from the President 06 Engaging 61 Code of Governance 108 NCSS Board of Council, and Chief Executive Officer 22 Growing 66 Financial Statements Management, Committees 04 Highlights and Listings 32 Connecting 100 NCSS Community Funding Disbursement 02 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 03
President’s Message CEO’s Message
014 was an eventful year for of the United Nations-recognised LOOKING AHEAD NCSS. We launched the Sun Ray International Day of Older Persons 2Scheme in November 2014 to (IDOP) in October 2014. This was the The VWO Development team, formed in great excitement, after eight months first time that NCSS and its partners May 2014 to bring about improvements of intense engagement with social celebrated IDOP in such scale and in innovation and productivity for VWOs, service agencies and professionals. intensity. The event aims to recognise has introduced ‘bite-size’ projects We target to recruit more than 200 seniors for their contributions to the in November 2014. Eleven projects individuals for the scheme in the society. Outreach efforts were also were fully funded by VCF and the team next five years, and look forward to conducted to encourage better and partnered external consultancies harnessing their wide-ranging skills more effective communication across to strengthen VWOs’ organisational and experience to bolster the sector’s generations. capability and capacity through capability. innovative methods. I look forward to Besides raising funds, the more VWOs being involved in these NCSS also stepped up our collaboration Community Chest-led Care & projects in 2016. with partners from various sectors Share Movement, together with to strengthen our efforts to better the participating VWOs mobilised The Volunteer Resource Optimisation address emerging social needs. In over 110,000 volunteers through programme is another new initiative by October 2014, we partnered Institute of more than 2,000 events. Under NCSS to improve the sector’s productivity Mental Health, Agency for Integrated the Movement, Community Chest and provide sustainable manpower Care and Health Promotion Board to organised the first-ever inclusive solutions. We hope to support VWOs in Mr Sim Gim Guan (extreme left) with Dr Benjamin Koh, Senior Director of Social Service Office (SSO) Division and Service Delivery and Development Group, Ministry of Social launch the inaugural Singapore Mental mass beach picnic during its Orange and Family Development (MSF), Mr Jai Prakash, General Manager of SSO @ Bukit Merah, and Mr Hsieh Fu Hua, during a visit to the SSO @ Bukit Merah on 24 March 2015. the systematic absorption and retention Health Conference. Participants left Day in September 2014. Together of volunteers to complement sector with a stronger belief that greater with MediaCorp, Community Chest professionals in service delivery. A ver the past year, I was pleased • Mr Gautam Banerjee, a well- funding, networking and consultancy integration of both mental healthcare also launched the SG Care & Share volunteer management framework will to see greater engagement by respected corporate leader and services for the resourcing and and social service sectors is important Day in January 2015 – an inaugural be developed to guide VWOs in areas our members with the National former Nominated Member of development of social enterprises. O for better service delivery in the area of volunteering event on the SG50 such as needs analysis and training. Council of Social Service (NCSS). Parliament, to advise on social mental health issues. calendar to encourage the public In addition to the largest turnout at enterprises Partnership with the corporate sector to volunteer. The enthusiastic With a committed NCSS team and an NCSS Members Conference, we and participation by the community • Dr Ang Seng Bin, an avid volunteer, In our continuous efforts to champion response for these events bode well stronger partnerships forged with had a record 14 nominees running are also cornerstones of fund-raising to optimise volunteer resources for a more inclusive society, NCSS also as the Movement has been extended various stakeholders, we will be able for elections at the Annual General and volunteerism at NCSS. A prime spearheaded a month-long celebration to 31 March 2016. to achieve our goal of creating greater Meeting. Representation on our • Mr Victor Ng, an entrepreneur, to example is the Care & Share Movement. impact on the lives of the beneficiaries. Council has been broadened with spearhead the drive for innovation With Mr Phillip Tan’s able helming of the inclusion of, among others, and productivity in the sector Community Chest, the Movement has a respected social worker and a received tremendous support from all leading advocate for persons with 1 NCSS will continue our cooperation around with $334.1 million raised . OUR APPRECIATION disability. with the government, members and The government’s expanded support to the Movement, which doubles the Our immense gratitude goes to Minister Chan Chun Sing for his visionary leadership over the past four years. Under his organisations with similar objectives The deepening of leadership in the total available matching grant to $500 guidance, the sector has been much energised and our capabilities have been raised. We warmly welcome Minister Tan to strengthen the social service sector is one of the key thrusts at million, has boosted support by the Chuan-Jin as the Council’s new patron, and we look forward to his leadership through the next lap of the sector. ecosystem. While voluntary welfare NCSS. As we cultivate leaders for the public at large. organisations (VWOs) continue to be sector through schemes such as Sun We are grateful to the outgoing members of the previous Board who provided us with good advice and support: Mr Cyril Chua, the main driver of social services, Ray, we are also drawing in prominent We are well on our way to fulfilling Ms Frances Cheang, Mrs Sandra Berrick, Mr Lee Kim Siang and Mr David Alexander Ong. We welcome the active engagement we believe that a vibrant community leaders from different fields into the the thrusts conceived in our of the new members of the Board, Mr Chern Siang Jye, Mr Keith Chua, Ms Anita Fam, Ms Maureen Fung, Dr Lee Cheng, sector to contribute, including: of social enterprises is an important strategic review. With an active Mr Leo Chen Ian, Mr Albert Lim and Mr Mohamad Hairil. source of innovation and sustainability. membership, strong leadership, an • Mr Lim Siong Guan, former Head of With NCSS as founding partner, enhanced ecosystem and an engaged Our deep appreciation goes to our member VWOs, sector professionals, volunteers and donors for their passion and support. the Singapore Civil Service, to guide we collaborated with MSF, Social community, we look forward to a They have shown that they care for our community. Last but not least, we pay tribute to our staff who work tirelessly for our human capital development Enterprise Association and Tote Board thriving social service sector that will beneficiaries. to form the Singapore Centre for Social • Mr Gerard Ee, former NCSS make a significant contribution to our Enterprise (raiSE). This single touch president, to lead efforts in research beneficiaries and our community. point will provide mentoring as well as and advocacy Hsieh Fu Hua SIM GIM GUAN President Chief Executive Officer 1 For the period from 1 December 2013 to 31 December 2014 and before the government matching grant cap. 04 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 05
Highlights
NCSS Membership Care & Share Movement & Proposed Grant Usage*
Total Full Associate The movement involved Capability building New programmes 443 VWOs = 321 Members + 122 Members 112,202 $17.7m $58.7m Building a Skilled Sector volunteers in Capacity building Critical existing needs 111 10,764 386 2,021 events $58.6m $5.2m Scholarships and training places filled training programmes delivered by *The proposed Care & Share projects are from 1 December 2013 to 31 December 2017 (The figures provided are as at 31 December 2014) awards the Social Service Institute in its first and raised year as the appointed Continuing Education and Training centre for community and social services. $334.1m during the period of 1 December 2013 The VWOs-Charities Common Services and to 31 December 2014 and before the Capability Fund Benefit Schemes government matching grant cap
supported VWOs, charities and Institutions of a Public Character (IPCs) in three areas: 351 (79%) member VWOs Sustainable Funding to Meet Needs $7.6m $1.9m $6.8m enjoyed total cost savings of Built Professional Enhanced Seeded Innovation Capabilities Organisational & Powered $8.7m Excellence Productivity
Top 3 Common 139 Top 3 Benefit 200 Community Tote Board Social Ministry of Education Services used by 88 Schemes used by 139 Chest Service Fund Special Member VWOs Member VWOs + + Education Fund 61 64
Insurance Services Singtel Sponsorship Scheme Disbursed Enabled Supported Audit Services Fund-Raising Permit Fuel Discounts Exemptions $242m 125 464 Civil Service Club social service Associate Membership VWOs programmes ENGAGING corporate and individual donors, and volunteers to donate, as well as to give time and expertise to help beneficiaries.
On Photo Mr Ho Koon Long and Madam Marinah Binte Abdul Ghani (with microphones), beneficiaries of AWWA Senior Community Home, and other beneficiaries interacting with Mr Foo Say Thye (in black) and other volunteers from Heartwarmers and staff from Community Chest. “Awesome to know that my donations “Li-Lin has inspired me to follow have helped children with special my dreams and never give up.” #careandshare photo booths were “The song is a subtle reminder that needs learn at their own pace in a - Thirteen-year-old Iman Nur Khaliesah, a beneficiary of Students Care Service Clementi set up at Community Chest events we can increase the bond between special school.” Centre to encourage participants to share people just by simple gestures.” - Kevin Lee, a Community Chest donor for over 10 years - Joi Chua, composer and singer of the Care & Share their #careandshare moments on song ‘Be The One’ “I don’t earn much but I am blessed social media. About 1,500 photos “I thought volunteering work is boring but after helping out in the to be able to help others around were posted on Instagram within five “I hope the ‘Ripple’ video will move me. I hope that, as a society, months — a show of strong support packing and distribution of festive the audience emotionally and get packs to the elderly-in-need, I found we will all help people in need for a more caring society. more to care for each other.” that it is very meaningful and fun.” and give from the heart without - Daniel Yam, Director of the Care & Share Video seeking anything in return.” - Fifteen-year-old Natalie Sim, a student volunteer ‘Ripple’ from Dunman High School - Ms Rasimah Binte Mohameed, Assistant Cook at Changi General Hospital 10 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 13
The Care & Share Movement 9 Orange Day (Sentosa) 4 The Orange Day on 6 September attracted over 1,500 people Brings the Message of Giving including 120 children and youth with special needs, and their To Care, families. A Care & Share train, decked with colourful visuals, also plied A movement supported by over the island to raise awareness on how the public could contribute their To Share and 200 voluntary welfare organisations Led by to All Parts of Singapore time and treasures to help the less fortunate. 11 To Celebrate As One Led by Community Chest’s Signature Events
Mother’s Day Concert (Shenton Way) Heartstrings Walk (Marina Bay area) 1 The event, which took place on 2 May, was 3 Jointly organised with Marina Bay 7 In celebration of 5 Community Chest’s first collaboration with the Sands, the event on 3 August saw 10 more than 8,800 participants in the 4km Singapore Chinese Orchestra to organise a charity concert In celebration of for the Chinese-speaking community. Guest artiste Judy fun walk around Marina Bay, including 160 scaling up 57 storeys of the Marina Bay Sands Ongg specially flew in to lend her support. Hotel to the Sands SkyPark. 5 Care & Share SG50 Light-up (Orchard Road & Marina Bay) In addition to the Orchard Road Christmas on A Great Street 8 3 2014 Light-up on 15 November and ChariTrees @ Marina Bay Frasers Centrepoint Malls Family Maybank Global CR Day (Yio Chu Kang 2014 Light-up on 8 November, 50 hotels and shopping malls, including 1 9 Monopoly Challenge (Causeway Point) 11 Stadium) Royal Plaza on Scotts came forward to raise funds during the year-end Frasers Centrepoint Malls (FCM) launched Maybank hosted over 100 children with festive period. One of the hotel’s initiatives was the sale of teddy bears, the inaugural Family Monopoly Challenge, a life- special needs and their families to a fun and where all proceeds were donated to Community Chest. sized Monopoly game, where shoppers played as meaningful day at the Maybank Global CR Day on 27 pieces on the game board. Besides raising funds for September, which raised $100,000 for MINDS. 2,4,6 SG Care & Share Day (Singapore Community Chest, FCM also hosted 29 families from 7 Sports Hub) family service centres during the event on 25 May. More than 2,000 people attended the inaugural event on 25 January 2015. This collaboration between MediaCorp and Community Chest brought together beneficiaries, volunteers and more than 20 charities to promote volunteerism. Members of the public were able to learn a new skill to experience volunteerism and to understand more about social causes. More than Care & Share Charity Show 2014 150 corporate volunteers also distributed festive Strong Support from Corporate Partners (Sentosa) 2 packs that included sponsored grocery items to The event took place at the Charity Gala seniors and families in need. Resorts World Sentosa Theatre on 27 July 6 (Sentosa) Singapore Power’s Support for Eldercare with an audience of 1,600 – one of the Beneficiaries 8 Programmes (HortPark) largest for a Community Chest charity with hearing impairment Singapore Power broadened its support of show. Over 1.1 million viewers caught from Canossian School critical elderly services to all eldercare programmes the show, which was rated fourth highest interacted happily with supported by Community Chest. More than 31,000 President Tony Tan Keng in viewership for Channel 8 programmes beneficiaries were helped through services such as UOB Heartbeat Run/Walk 2014 (East Yam and Mrs Mary Tan 10 in 2014. Over 200 international and local dementia day care, hospice care, community homes and Coast Park) celebrities, corporate volunteers, students at the charity gala on 30 November. The event caregiver support. Singapore Power committed more UOB rallied employees, corporate partners, and beneficiaries participated in the show, received strong support volunteer hours through outreach initiatives for elderly customers and their families to participate in the which raised a record amount of over $6.2 from main sponsor beneficiaries from TOUCH Home Care at Jurong West, UOB Heartbeat Run/Walk 2014 on 1 June. The million. Staff of corporate partners also Resorts World Sentosa THK Home Help at Queenstown and Lions Befrienders. event raised $1 million for three special education volunteered their time over a few months and leading bank partner Volunteers also potted air-purifying plants in recycled schools – APSN Katong School, MINDS Towner for the show’s practices and rehearsals DBS Private Bank. containers with the beneficiaries on 22 April. Gardens School and the Pathlight School. with beneficiaries. 14 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 15
Fund-Raising & Engagement
Inspiring a Nation through the Care & Share Raising Awareness of the Movement through Publicity Campaigns and Movement Outreach Print Ads Website TV/Radio Ads Care & Share Charity Show
Community Chest initiated the Care & Share To build on the momentum, the government had Movement to rally the nation to do more for the less extended their support for the movement until 31 fortunate as Singapore celebrates its 50th birthday. March 2016. The government and Tote Board will More than $300 million* was raised by Community set aside another $250 million, doubling the total 30 insertions 89,040 page views 1,690 spots Over 1.1 million Chest and over 200 participating voluntary welfare government matching grant for Care & Share to viewers organisations (VWOs) from 1 December 2013 to 31 $500 million. December 2014. With a government grant to match DMs/eDMs Out-of-Home Social Media Care & Share the amount raised, the social service sector now *Before the government matching grant cap Video ‘Ripple’ has the resources to introduce new programmes, strengthen infrastructure and build capability. Every dollar raised by Community Chest goes As at end 2014, more than 2,000 fund-raising directly towards helping the VWOs it funds. and volunteerism activities have been organised, Community Chest is appreciative of the support engaging over 110,000 volunteers. These efforts 531,000 recipients 5,250 displays 2,690 hashtags More than from Tote Board and Singapore Pools, in 50 million views deepened involvement by corporate partners, covering most of its fund-raising and operating volunteers and beneficiaries. costs. Community Chest thanks corporations *These figures are for the period from end 2013 to March 2015 and include publicity sponsorship from media owners and partners. and individuals for their donations, as well as sponsors for donations-in-kind. To engage and inspire the younger generation, The Care & Share video ‘Ripple’ struck a chord among Community Chest Ambassador Wong Li-Lin visited local and overseas viewers, with more than 50 million youth beneficiaries of Students Care Service views garnered since its debut on social media in Clementi Centre in 10 October. She shared her September. ‘Be the One’, the Care & Share song experiences in overcoming life challenges and penned and performed by local singer-songwriter Joi inspired them to pursue their dreams. An interactive Chua, debuted in November. Joi touched the hearts Sharity wall using augmented reality technology of many with her live performance of the song during was also installed at the Orchard MRT station in the Orchard Road Christmas on A Great Street Light- September to engage the young and drive home up Ceremony, where students from the Singapore the message that helping someone was a choice as School for the Deaf signed the lyrics simultaneously simple as waving their hands. (picture below).
Source: Lianhe Zaobao © Singapore Press Holdings Limited. Reproduced with permission. 16 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 17
Encouraging More to Give their Time, Talent and Treasures through Volunteering and Fund-Raising Activities
Corporate partners and individuals had stepped Sands, Ministry of Transport (MOT) and its statutory “Singapore Airlines has been a long- forward with their expertise, resources and networks to boards, NTUC FairPrice, Resorts World Sentosa, standing supporter of Community Chest and help many less fortunate people progress in life. They Singapore Airlines (SIA), Singapore Pools, StarHub, include Land Transport Authority (LTA), Marina Bay TANGS, Tote Board and Minister Tan Chuan-Jin. its causes. Through the efforts of staff of the SIA Group, the SIA Charity Drive 2014 helped to raise over $2.5 million for Community Chest. The fund-raising activities were very meaningful as it enabled our staff to come together to engage the public directly. In being able to give back to those in need in our local community, our staff felt a great sense of accomplishment.”
The SIA Charity Drive 2014 garnered more than $2.5 million for Community - Mr Christopher Cheng, Senior Vice President Human Chest through a charity gala dinner on 16 October and a charity run on 2 Resources, SIA Group David Beckham had an up-close encounter with some 200 youth and November. children from Marina Bay Sands’ designated charities at the Marina Bay Sands Festive Light-up on 15 November. LTA Care-Givers had monthly outings with beneficiaries from SPD Day Care Centre.
TANGS spearheaded a Shop for Good Movement in October to champion Minister for Transport Lui Tuck Yew having heartening conversations social awareness in its shoppers and retail partners. Singapore Pools raised more than $408,000 for six charities at their with youth beneficiaries at the MOT Family Charity Outreach 2014 on inaugural “River With A Heart” event, held on 28 October. It was 6 November. aRWSome volunteers and children with special needs from organised by iShine, a Singapore Pools’ staff community programme. Rainbow Centre had fun at the S.E.A Aquarium and Dolphin Island at Resorts World Sentosa on 26 May. “NTUC FairPrice and FairPrice Foundation have contributed and volunteered towards Community Chest’s initiatives for over 10 years to assist and empower the less fortunate. To commemorate our Founder’s Day last year, our management and staff played host to some beneficiaries who celebrated with us by shopping for free at our store. This enriching experience motivated us to better the lives of Minister Tan Chuan-Jin raised more than $660,000 from his first solo those in our community.” photography book “The World We Live In” for charities under the Care & StarHub started the #4Good Movement on 12 July, which enabled its Share Movement. customers to donate their unused mobile phone talk time, data and NTUC FairPrice sponsored a grocery shopping trip for beneficiaries - Mr Jonas Kor, Chairperson of the FairPrice CSR Committee on 5 August to commemorate its 41st Anniversary, with its staff and SMS messages to benefit 500 beneficiaries. CEO Mr Seah Kian Peng participating. 18 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 19
Donations from corporate partners and the public, coupled with matching Special Vehicle Fleet grant from the government under the Care & Share Movement, enabled The Special Vehicle Fleet is part of Ministry of Social The fleet was funded by MSF and the Care & Share Community Chest to support sector-wide projects like Enabling Village, and Family Development (MSF)’s initiative to provide Movement, with donations from LTA, Ngee Ann Special Vehicle Fleet and the Inclusive Playgrounds (see page 37). a quality and efficient dedicated transport system City, Resorts World Sentosa, Shaw Foundation and that will meet the diverse needs of persons with Takashimaya Shopping Centre. disabilities. Thirty three new vehicles (picture on the Enabling Village right) were purchased and retrofitted with features such as: Enabling Village is a pioneer one-stop centre for independence of persons with disabilities. Singtel integrated services for persons with disabilities will provide its expertise and volunteer resources • hydraulic lifts that can raise wheelchair users and their caregivers. The centre will encourage to support training programmes for the centre. aboard the vehicle greater integration through accessible facilities, Singtel Innov8 – the company’s venture capital arm programmes and services. - will also advise on the development of innovative • systems that put a brake on wheelchairs when technologies for persons with disabilities. vehicles are on the move
• high roofs to accommodate wheelchairs with high backs “Setting up the Singtel Enabling Innovation Centre is a natural extension of our long- The fleet promotes independent living and offers an additional transport choice to persons with term support for children and youths with disabilities to better integrate into the community. special needs. With our core capabilities and staff expertise, we will impart useful skills and knowledge to drive sustainable improvements in their lives.” More than 200 VWOs supported the Care & Share Movement by organising
- Mr Yuen Kuan Moon, Chairman of the Singtel Touching activities with corporate and community partners, volunteers and Lives Fund and CEO Consumer Singapore at Singtel beneficiaries to promote the message of inclusiveness in our society. (extreme left in photo, where he was invited to mark a collaboration effort towards building an inclusive society at the Enabling Village) VWOs that contributed to the Movement included Autism Resource Centre (ARC), which collaborated with Harvard University’s a cappella group – Din & Corporate partners responded warmly to the project ii) Keppel Care Foundation is funding an urban Tonics – to present ‘A Very Special Concert’ in August with their donations. They leveraged their expertise farm to equip persons with disabilities with the 2014 (top picture). The charity concert, graced and seeded innovative projects which benefited the necessary agriculture and horticulture skills and by Minister of Education Heng Swee Keat, was a disability community. Some examples include: knowledge. Besides learning how to operate the celebration of abilities, featuring performances by farm, these individuals will also receive training Pathlight Youth Choir and Singapore Polytechnic’s i) Singtel donated $1.1 million to establish and through job rotation. a cappella group, Vocal Talents. Funds raised operate the Singtel Enabling Innovation Centre were channelled to ARC’s new Employability & iii) ST Engineering is supporting the setting up of (EIC). The EIC houses a contact centre, infocomm Employment Centre. a showcase – iLAT (Independent Living through technology skills training facilities and a social Assistive Technology), which aims to be a one- The Singapore Disability Sports Council also innovation hub for the development of assistive stop consultancy and education space for celebrated inclusiveness during its 40th Anniversary technology to enhance the employability and assistive technology and information technology Charity Dinner and Sports Awards Night in February to serve the needs of persons with disabilities. 2014 (bottom picture). For their outstanding Its staff will also be volunteering their skills and performances, nine athletes were presented awards time at the showcase. by guest-of-honour President Tony Tan at the event. 20 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 21
“We had in mind how wonderful it will be if our children and youth with special needs and their families can come together with the public to enjoy a beach outing when we decided to organise this event as part of the Care & Share Movement. Inculcating caring and sharing should start young and we can all play a part in creating a more inclusive environment.”
- Mr Phillip Tan, Chairman of Community Chest and the Care & Share Movement Steering Committee, on Orange Day. The event set a new record for the biggest heart formed using picnic mats. GROWING the sector’s manpower and organisational capabilities with member VWOs, sector professionals and industry experts to widen talent pipelines and build a larger pool of committed and skilled individuals.
On Photo Mr Low Moon Chong (left), career consultant with the Social Service Career Centre at Social Service Institute, and Mr Chong Ooi – a former purchasing officer seeking a mid-career switch to the social sector. The centre had successfully matched Mr Chong’s work experiences and job skills with that of a care coordinator in a voluntary welfare organisation. 24 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 25
Human Capital Development
Promoting Careers in Social Service NCSS rolled out the Sun Ray Scheme to attract and retain quality manpower in the sector. Sun Ray was officially launched on 20 November 2014 by Minister for Social and Family Development Chan Chun Sing.
The Sun Ray Scheme
Sun Ray is symbolic of NCSS’ intention to grow a pool of future leaders who would illuminate the way for others and bring hope to the clients in the social service organisations they serve.
For the sector NCSS will coordinate with member voluntary welfare organisations (VWOs) to: • Raise service standards by sharing good ideas and practices through deployment of individuals to VWOs Onboard Individuals on Sun Ray with Mr Chan Chun Sing and Mr Sim Gim Guan. • Address future leadership needs and create additional leadership pipelines the Scheme (As of 31 March 2015) • Create a larger pool of candidates with wide sector experience and deep expertise social “The scheme signifies a partnership between “Former sector professionals who have • Build a core group of leaders in both the MSF, NCSS and all partner VWOs, to come the experience and passion to serve our professional and leadership tracks 18 service together as one to recruit, retain, develop and vulnerable populations are very valuable organisations deploy all the social service professionals to to us. Sun Ray, by offering a well-articulated For Sector Professionals the best of their ability. If we get this right, career progression pathway, addresses Sun Ray offers structured career development we will have very powerful social service these concerns and offers them better career pathways by: organisations in the years to come.” prospects than before.” • Seconding and rotating individuals across social service agencies to build breadth and depth of - Minister for Social and Family Development - Mr Fermin Diez, NCSS Deputy CEO and Group Director, Chan Chun Sing Human Capital Development their sector experience • Broadening individuals’ perspectives through sector leaders’ mentorship and the leadership individuals milestone programmes at the Social Service 25 Institute (SSI) 26 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 27
Social Service Career Centre Number of Enquiries Received Scholarships and Study Awards by Career Centre in FY2014 The centre provides career and training advisory services to those who are keen to join the sector. A variety of scholarships and awards are given out each year to undergraduates and sector professionals, Walk-Ins Calls Emails The services include sharing career opportunities to hone their professional and leadership skills. available in the sector, developing plans for 176 513 637 skills upgrading in social service professions, facilitating job search and making referrals to hiring VWOs. 25 4 17 12 Social Service Singapore-Industry Social Service Professional Scholarships Scholarships Awards Development and Career Previews & Recruitment Fairs & Management Programme Outreach to Youths
Industry previews and recruitment fairs were 365 195 organised regularly round the year to allow potential 6 33 2 12 Number of Job Candidate Successful Job job candidates to learn more about the sector Leadership Professional Lien Scholarship Ee Peng Liang Study Referrals to VWOs Placements and the respective professions. Hiring VWOs were Development Conversion Programme for Social Service Awards (supported by invited to network with employers and potential Programme for Social Workers Leaders (supported Temasek Cares CLG candidates. Industry Previews and by Lien Foundation) Limited) The centre also invited a mix of veteran and Recruitment Fairs emerging leaders to share inspiring experiences with students from 12 universities, polytechnics, junior colleges and secondary schools. This was Sabbatical Leave Scheme Study on Perception of Careers in Social 2,157 30 part of the centre’s effort to create awareness of Service Sector careers in the sector among youths. Twenty three professionals were awarded the potential job candidates VWOs participated scheme, which is designed for experienced sector NCSS appointed Universum Global in December professionals involved in direct work to recharge and 2014 to study how careers in the social service sector refresh themselves. From June 2014, this scheme, are perceived by potential job candidates. This study Outreach to Youths previously only for social workers, is extended to provided indications on the career goals and motivation occupational therapists, physiotherapists, speech of potential job candidates. The findings would enable Reached Out to therapists, psychologists, counsellors and Early a better alignment of the careers in the sector to these Intervention Programme for Infants and Young indications and a better understanding of how the 2,670 Children teachers. Eight of the awardees took the sector compares with other industries. Insights from students opportunities to pursue professional advancement the study would also be used to develop the sector’s activities while they were on sabbatical leave. Employer Value Proposition. 28 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 29
Optimising VWOs’ Manpower Capabilities SSI Enables 2015 Communities of Practice
More than 130 sector practitioners exchanged CoPs connect sector professionals beyond the Volunteer Resource Optimisation (VRO) “NCSS is able to reach out to a wider ideas and learnt about Communities of Practice classroom and builds up a resource from these Programme audience and through the exposure, more (CoPs) in a bustling Pop-up Café on 3 March. At networks. SSI continued to cultivate this culture of people may find that the work we do is the keynote seminar, Professor Etienne Wenger, learning and sharing of knowledge and experiences, NCSS has engaged Ernst & Young to partner 6 a globally recognised thought leader in the field and taps on the 15 CoPs’ expertise to help VWOs suitable for them.” VWOs to identify job roles and programmes suitable of social learning and CoPs, spoke about how improve their practices. for re-designation. Through the VRO programme, learning should be anchored in practice. Mr Ng - Mr Goh Boo Han, Executive Director of Lions Befrienders NCSS hopes to: Cher Pong, Chief Executive, Singapore Workforce on the VRO programme. Significant CoP Achievements • Support member VWOs in the systematic Development Agency (WDA), presented book prizes absorption and retention of volunteers to to the top graduates of Accelerated Bachelor and • A Mental Health Resource Kit (picture below), complement paid positions in service delivery HR Development Funding Scheme Graduate Diploma of Social Work. The participants which serves as a guide to aid case workers in also celebrated the achievements of Professional the mental health community to better serve • Improve the sector’s productivity and provide Twenty five participating VWOs took part in the Conversion Programme for Social Workers their clients, was launched on 29 October 2014. sustainable manpower solutions to scale up scheme, which started in July 2014. The Ministry of candidates. VWOs’ capabilities and development Social and Family Development (MSF) co-funds the The kit includes explanation of the common recruitment of experienced HR professionals while mental health issues, their signs and symptoms, • Develop a replicable volunteer management NCSS guides VWOs on development plans. The risk and protective factors, and key guidelines framework to guide VWOs in areas such as on- scheme will be implemented till June 2017. for case workers. boarding processes, volunteer needs analysis, performance review schemes and training. • The Person-Centred Approach (PCA) CoP has unveiled the 2nd edition of the PCA toolkit on 3 March 2015 at SSI Enables and will be piloting the adoption of the toolkit at some VWOs starting Growing A Competent Workforce May 2015.
The SSI encourages and facilitates active sharing of sector knowledge to deepen VWOs’ and sector professionals’ capabilities and boost service quality.
Dialogues with Social Service Experts
SSI invited local and overseas experts to share their SSI also organised the Tuning in to the Leaders in views on initiating, planning and implementing the Profession series with MSF to simulate active Mr Sim Gim Guan thanked Professor Wenger for his insightful speech change in the sector through the SSI Expert sharing of real-life examples among seven veteran at SSI Enables 2015. Series. Dr Lori Ashcraft, a consultant in the United and young social workers. These veterans included States, shared how peer specialists can be trained Ms Nancy Ng, Director of Central Youth Guidance and sustained to complement professional staff Office at MSF and Ms Ng Bee Leng, Executive to provide employment support for persons with Director of South Central Community Family Service mental health issues. Professor Daphna Oyserman, Centre. Dean’s Professor of Psychology in the University of Southern California, shared her research on enhancing youths’ self-identification. 30 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 31
Looking Ahead
New Communities of Practice for FY2014 Implementation of National Social E-Learning Work Competency Framework into Name Initiative Development Guide for Social Workers The concept of e-learning is not new. But SSI is propelling this with a different approach. Using Correctional Rehabilitation Aims to achieve greater efficacy in reintegrating and rehabilitating and HR Toolkit powerful storyboards and sector-aligned contexts, correctional clients towards pro-social change through the sharing of our e-courseware is designed to help our learners intervention practices. MSF, Ministry of Health and NCSS embarked internalise key concepts and acquire critical skills on the development of a National Social Work that they can quickly transfer into their areas of Disability Sector Job Aims to harness the collective experience and knowledge in job placement Competency Framework in October 2013. Led by a work. With fuss free user interface and complete Coaches programmes for persons with disabilities, challenges encountered and Steering Committee comprising respected social flexibility, our learners can have access to learning solutions employed. This will be used to develop best practices to further work practitioners and educators, the project build up capability of job coaches. round-the-clock. The inaugural launch of e-learning team engaged social work professionals and key for Case Management Process in 2015 is just the stakeholders extensively to develop frameworks on Narrative Practice Aims to explore how narrative practices can be used in casework beginning. Look out for the next big move from SSI knowledge, skills and behavioural attributes. The management settings, organisational management and clinical supervision – the launch of Understanding the Social Service gaps of existing training intervention available to and document into a local publication. Sector in the second half of 2015. social workers were also analysed. Positive Parenting Aims to strengthen the practice of using Positive Parenting Programme Programme (TripleP) (TripleP) in working with parents and their children. The key elements of the National Social Work Competency Framework will be translated into Collaboration with established IHLs & a Development Guide for Social Workers and HR Training Providers PRIDE-Professional Aims to develop a pool of champions in driving the sector’s capabilities in Toolkit for employers of social workers in the VWOs Responsibility in Developing the use of Child and Adolescent Needs and Strengths and Youth Level of and healthcare settings. SSI collaborates with recognised Institutes of Excellence Service/Case Management Inventory assessment tools. Higher Learning and other local organisations on The development guide will provide possible training and development programmes. The aim of progression pathways and competencies required collaborating with partners ensures that the sector School Social Work Aims to provide a learning platform for sharing of expertise and experience for each level, and help social workers assess benefits from relevant experts in the respective among school social work practitioners to enhance the capability of school fields and access to international best practices. social work practice in Singapore. their current competency level and chart their development needs. The toolkit will provide guidance SSI is in collaboration with international partners to employers to incorporate a competency-based such as Griffith University for Practice Certificate HR approach towards attracting, managing and in Fieldwork Supervision and Flinders University developing the social workers in their organisations. for Bachelor of Education (Special Education). More Sector Practitioners Sharpen Skills SSI also partners with local organisations such as National Volunteer & Philantrophy Centre, Sixteen students from the SSI Higher Diploma in Social Service (HDSS), who graduated in October 2014, were Milestone Programmes Institute of Financial Literacy and SIM Professional successfully articulated into the UniSIM Bachelor of Social Work programme. This was significantly higher Development. than the previous year. The enrolment for SSI diploma and degree programmes doubled from 90 in the year This initiative is integral to the development of a before to 179 in FY2014. This increase is partly due to WDA’s funding that defray up to 90% of course fees. The future-ready social service workforce as it will graduate survey results showed that 98% of respondents found the skills and knowledge acquired in HDSS be a step towards professionalising training and was relevant and helped them work more effectively. development in the sector. It is hoped that these milestone programmes, to be developed by NCSS for the social service sector, will help to drive the sector’s manpower strategy to groom leaders and ultimately assist in the building of strong and capable social service agencies. CONNECTING with government bodies, national agencies and service providers to shape the social sector landscape, pioneer cutting-edge solutions and scale effective initiatives to enhance access to needed services. We also work with the media to raise the profile of the sector.
On Photo Hilmi Bin Misran enjoying a light-hearted moment with his mother Madam Amidah Binte Mohamed Amin. Hilmi is a student at Rainbow Centre Margaret Drive School. 34 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 35
Service Planning And Development
Stepping Up Efforts To Improve Mental HEALing Friends CAL Caregivers Conference Health Services NCSS assisted Club HEAL to develop HEALing Led by Caregivers Alliance Limited (CAL) and Friends, a pilot programme that guides volunteers supported by NCSS, this annual conference provided to address the diverse needs of persons with mental caregivers with training in utilising the Wellness Singapore Mental Health Conference Initiative 1: Closed-door Dialogue health issues. Volunteers will undertake basic client Recovery Action Plan to better engage their loved Thirty mental health professionals attended a support and befriending, so that opportunities for ones facing mental health issues. 110 participants Over 600 people attended the national conference, two-day dialogue with Dr Lori Ashcraft to discuss the recovery and reintegration of persons with attended the conference. jointly organised by partners from the healthcare and enhancing employment outcomes for persons mental health issues can be increased. social service sectors in October 2014. It was co-led in recovery. Greater interagency collaboration to by the Institute of Mental Health (IMH) and NCSS, in support the recovery and employment of persons partnership with Agency for Integrated Care (AIC) with mental health issues was fostered through the Mental Health Network and Health Promotion Board (HPB). This strategic dialogue. partnership symbolised the organisers’ commitment This integrated network, co-organised by NCSS, to strengthen integration of services across both Initiative 2: Leading and Coaching Training HPB, IMH and AIC in June 2014, served to bridge the sectors to develop a community-based model that can Twenty professionals working with persons in knowledge gap on mental health for professionals build resilience in, and meet the mental health needs recovery attended a two-day training conducted by across social and health sectors. An unprecedented of our population. Recovery Opportunity Center, and organised with the number of 216 participants from healthcare, social Social Service Institute (SSI). The curriculum aimed service and education sectors attended. They gave to equip participants with skills and knowledge to inputs and were updated on recent initiatives and Employment Needs Assessment and nurture and sustain the career development of peer future plans for the mental health sector. A case Project H.I.R.E. specialists. study on the importance of interagency collaboration was presented, using an IMH example on step-down An employment needs assessment was completed Initiative 3: Employment Forum care plans for patients discharged to community- in May 2014 to understand the factors supporting More than 120 people attended the forum which based facilities. employment for persons with mental health issues. helped raised awareness on the employability NCSS’ staff sharing the employment needs assesment. Through interviews with persons recovering from of persons with mental health issues. Keynote mental health issues and consultations with service speaker Dr Ashcraft shared successful case stories National Addiction Recovery Conference providers, three focus areas - public awareness, job of persons in recovery and employment. readiness and sustenance, and support networks More than 120 participants attended the conference, were identified. which was organised by Promises Pte Ltd and supported by NCSS and SSI. An international list Based on these focus areas, Project H.I.R.E. (Help of addiction specialists shared their expertise, Integrate Recovering persons with mental health provided key insights on intervention skills for issues through Employment) was piloted. In FY2014, addictions work and explored new frontiers of three initiatives were organised under Project H.I.R.E. addiction care. The conference was held from 24 to 27 June 2014.
Mr Hsieh Fu Hua (extreme right) with Ms Tina Hung (second from left), Deputy CEO of NCSS, with IMH, AIC and HPB partners at the Singapore Mental Health Conference. 36 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 37
Pioneering Innovative Initiatives For An Inclusive Society
Me Too! Club Buddy’IN Inclusive Playgrounds Funding For SPED Schools NCSS, together with Asian Women’s Welfare NCSS pioneered Buddy’IN to socially integrate The inclusive playground is an all-access play facility Inaugural MOE- NCSS Community Association, Autism Association and Movement graduating students from special schools with their for children with different abilities. Accessible NCSS Joint Funding Funding for SPED, for the Intellectually Disabled of Singapore, piloted peers from institutes of higher learning, helping features such as a wheelchair accessible merry- Agreement for the Early Intervention Me Too! Club in early 2015. The club created them to transit from a school environment to the go-round will allow children with special needs and Provision of SPED Programme for opportunities for persons with moderate to severe working world. The initial phase involved students their non-disabled peers to play together. Through Funding Infants and Children disabilities to interact with the community through from Association for Persons with Special Needs - these playgrounds, NCSS hopes that: and Training and social recreational activities. These individuals were Delta Senior School (DSS) and Institute of Technical a) Children with special needs can develop age- Employment at high risk of social isolation as they were unable Education (ITE) College West. Students engaged appropriate social, communication, motor and Programmes (S.E.T) to engage in open employment or other community in team building activities, designed and produced cognitive skills; supported programmes and tend to spend most shirts and banners for the NCSS contingent in of their time at home. Volunteers also befriended Purple Parade 2014. The communication skills of b) Children with different abilities can learn to MOE and NCSS signed NCSS and Tote Board these individuals at home to better understand their the DSS students’ improved, while the ITE students accept differences and interact comfortably with the agreement in implemented the needs. The programme intends to reach out to more showed greater understanding for persons with one another; April 2014 with VWOs NCSS Community that are running Funding for S.E.T in than 100 persons with disabilities over three years. disability after participating in Buddy’ IN. c) Public awareness, acceptance and understanding SPED schools. The April 2014 to support of persons with disabilities will increase. agreement formalised programmes that First Line of Care in SPED Schools The first of these playgrounds is located in Bishan MOE and NCSS’ help to integrate Ang Mo Kio Park and was made possible by the Care continued commitment persons with special NCSS initiated the efforts for SPED teachers to better & Share Movement, with donations from Community to uplift the quality of needs into the identify children at risk of neglect or abuse, and Chest’s corporate partners like Shaw Foundation, SMRT SPED. It provided a society. This fund mentally distressed caregivers for case management. Corporation Ltd and Variety, the Children’s Charity. The sound basis to guide is supported by In collaboration with Ministry of Education (MOE), public can also expect an inclusive playground in Pasir SPED schools in Community Chest and Ministry of Social and Family Development (MSF) Ris Park, which was funded by Madam Tan Kooi Hwa, the governance and Tote Board, amongst and IMH, NCSS streamlined the referral and case and a third to be introduced in West Coast Park, which management of the other corporate and management process and consolidated ministry and was jointly supported by Mr Lam Yew Chong, Mr Oan budget provided by individual donors. community resources for SPED schools. Training Chim Seng and Mr Yin Fook Cheong. MOE and NCSS and plans were rolled out in early 2015 to strengthen ensures accountability the capabilities of SPED teachers, social workers of public funds. and psychologists in handling such complex cases, including caregivers with mental health issues. Inclusive Games & Activities Guide for Buddy’IN participants had fun at Bollywood Veggies. Children with Special Needs
NCSS, together with Singapore Disability Sports Council, developed “Let’s Play Together!” – a user- friendly resource guide for caregivers, educators and practitioners. The guide offered practical suggestions on how to modify various activities to suit children with different types of abilities. 38 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 39
13-year-old Hilmi Bin Misran has spastic quadriplegic cerebral palsy. Under the Programme for Pupils with Multiple Disabilities at Rainbow Centre Margaret Drive The Purple Parade 298 School, Hilmi has shown improvements in his mobility and Co-organised by NCSS, Central Community students social skills. He can now communicate his needs through Development Council and partner voluntary welfare Facts & Figures: enrolled in augmentative means, is able to interact with others more organisations (VWOs) for the second year running, special education actively and participates more in school activities. Hilmi the parade is a movement that supports inclusion and receives financial assistance for school and transport celebrates the abilities of persons with special needs. 26 324 at Rainbow fees as well as for his mobility and development trainings. The parade saw more than 5,000 participants from the march past concert public, private and people sectors coming together contingents performers Centre in 2014 Rainbow Centre Family Life Services, a department which to show solidarity for persons with disabilities. Led runs school social work and programmes for parent and by Ms Tina Hung, Deputy CEO and Group Director sibling support groups, also provides Hilmi’s mother with for Service Planning and Development, the NCSS emotional and parenting support. contingent joined 25 other contingents at the event at 30 5,000 Hong Lim Park on 15 November 2014. carnival booths supporters 76 participating organisations
The NCSS contingent lent strong support to the Purple Parade.
Public Education: Removing Barriers Series
NCSS produced two booklets which served as user-friendly guides on interacting with persons with disabilities or with mental health issues. The booklets are part of NCSS’ public education campaign for an inclusive society and to promote greater awareness and acceptance of these individuals.
Disability Etiquette “Interacting with Booklet – “Understanding Persons with Persons with Disabilities” Mental Health Issues”
• First-of-its-kind booklet in Singapore on the Dos • To educate on the Dos and Don’ts in everyday and Don’ts when interacting with persons with encounters with persons with mental health issues disabilities or who have untreated mental health issues. • 30,000 copies distributed to primary, secondary • Partners, service users, hospitals, VWOs and and SPED schools, VWOs, government and private individuals with expertise in mental health establishments contributed as content providers. 40 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 41
Enhancing Services To Build Resilient Youth & International Day of Older Persons (IDOP) Families And Recognise Seniors NCSS spearheaded the first IDOP celebration in Singapore in October 2014. The month-long celebrations, a collaboration among NCSS, VWOs and community partners, were kickstarted on 28 September 2014 by Emeritus Senior Minister (ESM) Project SAFE (Support for recovering The Straits Times School Pocket Money Goh Chok Tong. Members of the public were reached Addicts and Families through Fund (SPMF) through postcards that carried the IDOP message. Empowerment) While student volunteers recorded the life stories • NCSS collated and shared statistics on income of seniors in recognition of their contributions to NCSS fostered a partnership between NEXUS Family and employment status of SPMF families, the society, professional storytellers were engaged Resource Centre and WE CARE Community Services and conducted a review of SPMF, leading to to share tips on better communication to over 300 Limited to prevent intergenerational offending by a streamlined process to make it more user- seniors at 15 senior centres. providing community rehabilitation services and a friendly for VWOs to administer. support structure for families. A pair of caseworkers, • The SPMF reviewed its eligibility criteria to one from each organisation, was assigned to every “We are happy to be part of this celebration include more post-secondary students. This family and enabled caseworkers to better address of the IDOP in Singapore. Our students Members of the public penned down their thoughts to their loved ones encourages students to see their education on the IDOP postcards. the complex needs of clients. NCSS collaborated through to the tertiary level. responded to the call for volunteers from with Associate Professor Marcus Chiu from National NCSS as they are excited to find out more University of Singapore (NUS) to study the project’s • NCSS commissioned a research to identify about how they can communicate more effectiveness. The findings will provide useful recurrent needs and profiles of low income information on the scalability of the project. families. Information collected through SPMF effectively with seniors, such as their exceptional cases submitted to NCSS were parents and grandparents.” charted to the Family and Adult Support Tool Throughcare Forum to accurately represent this group’s needs and - Mr Eden Liew, Principal of ITE College East strengths. The findings will be shared with policy NCSS hosted the inaugural forum on 6 November makers, planners, and service providers to 2014. It brought together 43 member VWOs and ensure services remain relevant and responsive CARE Network key partners - Prisons, Singapore to the changing needs. Corporation of Rehabilitative Enterprises, Singapore After-Care Association and Singapore • $6.96 million was disbursed to help over 13,900 Anti-Narcotics Association - to discuss ways to students in need. improve the lives of former offenders and their families. The forum received very encouraging The Scaffold Programme (TSP) feedback from participants who benefited from the opportunity to network with representatives from TSP is a pilot school social work model developed the other organisations. in collaboration with CARE Singapore and Students Care Service. During its first implementation year “I want to commend the team for bringing in 2014, 177 students participated in the 25-session this (forum) together. I think it was a good programme, which included components of evidence- based group-work intervention, school and family start to the whole process of bringing engagement. A formative evaluation was carried together agencies and partners under the out with Associate Professor Chong Wan Har from leadership of NCSS to brainstorm new and National Institute of Education to study the processes fresh perspectives and ideas.” and fidelity of the programme delivery. Preliminary findings were promising and recommendations were ESM Goh Chok Tong with NCSS staff during the launch of the IDOP. - Mr Chan Soon Onn, Head, Care Family Services, Care made to refine and strengthen the model. Community Services Society 42 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 43
Madam Faridah Binte Ibrahim, 51, has been helping her Ang Mo Kio niece-in-law to take care of her three young children, aged FSC served 8, 10 and 11, since June 2010. Ang Mo Kio Family Service Raising Service Standards Centre (FSC) provides financial assistance to the family through the SPMF, subsidies for student care and childcare fee, and referrals for additional financial support from the Technical Assistance to VWO Systems Enhancements – Social Service Net (SSNet) 868 social service office. Ang Mo Kio FSC also provides food NCSS partnered with 11 VWOs to improve the quality rationing, academic support programmes and caregiver and effectiveness of their programmes to enhance NCSS is a partner in the development of SSNet, families in counselling support for the family, which alleviated Madam outcomes and increase the impact to service users. an integrated case management system to 2014 Faridah’s financial and emotional burden. This allows her One example would be the collaboration with the facilitate the exchange and flow of information to spend more time with the young children while waiting Society of Sheng Hong Welfare Services to refine among government agencies, statutory boards the objectives, content and structure of the Life and organisations involved in the funding and for her incarcerated niece-in-law to be released. Point programme. Life Point is a pilot project to delivery of social services. This includes delivery help seniors make informed decisions on matters of financial assistance, counselling services and relating to the final stages of their lives while schemes. The system will allow family service preserving their dignity and ensuring peace of centres and social service offices to have a holistic mind. Through the assistance, the Life Point team view of a client’s social service needs, without the was able to develop clearer objectives, content clients having to repeat their needs to each agency. and structure which were incorporated into their As the administrator of the SPMF, NCSS ensures service model and programme implementation. that SPMF requirements are catered for and the smooth migration of data from the current data system to SSNet. WeCare@MarineParade
NCSS seconded a staff to lead the setting-up of WeCare@MarineParade. This local community development initiative was the brainchild of ESM Goh Chok Tong to turn the social and healthcare vulnerabilities of Marine Parade residents into their strengths. It is a collaborative project between the Marine Parade Leadership Foundation and NCSS to transform three areas. Firstly, it integrates the last- mile delivery of social, healthcare and municipal services around vulnerable individuals and families. Secondly, it grows relationships between residents, volunteers and organisations so that the needs of the vulnerable are proactively identified and addressed. Thirdly, it pioneers community solutions that enable these individuals to overcome their vulnerabilities and lead fulfilling lives. 44 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 45
Improving Lives of Those in Need
Children and youth 7 befriending & mentoring 4,630 clients served by from disadvantaged programmes $155.5m to support the programmes met 49 programmes for backgrounds attain desired outcomes children with disability developmental outcomes comparable to their peers
Children and youth at risk remain in education 4,008 clients served by 57 school based programmes or employment, to $4m to support 5 children & youth programmes the programmes met 2 child protection specialist centres desired outcomes reduce antisocial behaviours and juvenile delinquency
70 family support programmes Community 13 employment support programmes 22,124 clients served by integration $58m to support 12 residential programmes the programmes met of vulnerable 44 community based disability desired outcomes / mental health programmes individuals
6 befriending & counselling Vulnerable and 5,093 clients served by programmes isolated seniors stay $7.9m to support the programmes met 68 senior engagement connected and able desired outcomes programmes to age in place
Care options and 1,021 clients served by 6 caregiver support support in place $0.6m to support the programmes met programmes desired outcomes for caregivers of vulnerable individuals
For number of clients served and met desired outcomes, data was from Enhanced Programme Evaluation System, correct as of 19 May 2015 46 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 47
SCS has (From left) Daryl Tham, Shawn Low and Alan Heng, all Looking Ahead 21 years old, were facing growing up challenges such as reached out to identity crisis, weak relationships with family and negative influences from peers when they were Secondary 2 Quality of Life Study Social Impact classmates. They did not like to go home as many of them will be returning to empty houses. After going through a NCSS embarked on a study on the quality of life NCSS will initiate efforts to define, measure and 5,805 of persons with disabilities, seniors and persons articulate the underlying principles of social impact community-based school social work programme, which is recovering from mental illness in FY2014. This for the sector. This will include systematic thinking of a preventive intervention designed by Students Care Service vulnerable is the first large-scale, cross-subsector study in outcomes, convening collective impact roundtables, children and (SCS) for youths, the trio learnt how to establish meaningful Singapore that aims to find out the needs of these and developing community-driven projects with relationships with others and contribute back to the society three groups, with the general population as a measureable social outcomes. NCSS will review and youth in 2013 through volunteering. Over the years, the three youngsters control group, using a standardised measure. The refine the Enhanced Programme Evaluation System has forged a strong friendship and volunteer regularly at findings will help NCSS to identify and prioritise indicators for current programmes under NCSS’ areas to explore for the improvement of existing purview, in line with the outcome measurement SCS to plant seeds of positive changes in other youth who services and the development of new services. The journey towards social impact. are in similar situations as them in the past. study will be completed in FY2015.
Daryl is currently a nurse, Shawn works as a mechanic in Accreditation Perception Study and Field Study his father’s workshop, while Alan is a hairdresser. In FY2014, NCSS led an overseas study trip with NCSS embarked on a perception study on public VWOs and MSF leaders to better understand the attitudes towards people with disabilities to ascertain role of accreditation in human services, focusing the level of public understanding and acceptance on organisational excellence and client well-being. towards these individuals. The study aims to The participants met local service providers, state determine the perceived level of opportunities and governments, third party accreditation bodies and discrimination towards persons with disabilities, peak bodies. With support from VWOs - Charities particularly in the areas of social interaction and Capability Fund (VCF), NCSS will subsequently public access to services and facilities. Concurrently, embark on a learning journey with a small group NCSS conducted focus group discussions and in- of VWOs in 2015 and 2016 to explore the benefits depth interviews with persons with disabilities to of accreditation in Singapore’s context, through a understand how they felt about the type of barriers pilot process. The pilot seeks to inform and advise faced. Findings of these two studies, to be ready in on the road ahead for accreditation in Singapore’s FY2015, will guide the implementation strategies of maturing social service ecosystem. NCSS’ public education efforts in these areas and the impact will be evaluated in the next five years.
Silver Month 2015
NCSS will be organising Silver Month 2015 to mobilise community partners, involve the community and create platforms to showcase seniors’ resilience and potential. NCSS aims to build a network of strategic stakeholders, and facilitate discussions and dialogues to identify areas of sustainable collaboration. NCSS hopes to conceptualise campaigns with seniors’ involvement and establish a mechanism to gather feedback from seniors. The IDOP celebrations will be organised during this month. 48 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 49
Membership, Funding And VWO Development Dialogue with Nominated Members of Internal Control Workshop Parliament (NMPs) Stronger Engagement with Member VWOs NCSS collaborated with Shared Services for NCSS facilitated a dialogue session between Charities Limited (SSC) for the first time to organise member VWOs and the two NMPs – Ms Chia Yong a workshop focusing on the importance of proper Livelier communication, greater Yong, President of SPD, and Mr Mohd Ismail Bin internal control practices within an organisation. exchange of ideas, and a new Hussein, Director on the Board of Directors of the Held on 11 March 2015, 89 participants from 55 environment at Members Conference Association of Muslim Professionals – on 31 October VWOs attended the workshop and found it useful. and Annual General Meeting (AGM) 2014, to support them in representing the sector’s Professionals from SSC brought the participants views in Parliament. There was a lively exchange through the fundamentals of internal control and Held for the first time at the Pan Pacific Singapore, between the NMPs and participants, where they facilitated exchange of views on issues related to the event (picture below) attracted over 550 gained a better understanding of each other’s conflict-of-interest and financial management. participants from members, ministries and partner perspectives on issues important to the sector. organisations, making it the biggest member engagement platform for NCSS. Minister for Social and Family Development Chan Chun Sing graced NCSS Members Survey 2014 the occasion. The survey was conducted online by an independent research company in May 2014. Survey questions Two specially-organised discussion sessions were sent to all member VWOs. encouraged participants to share their views, experiences and challenges in the two hot topics: human capital, and productivity and innovation. Many ideas were harnessed and useful feedback Respondents Key Survey Findings collected as participants shared generously. responses Overall satisfaction level on In yet another first, an electronic voting system received 246 working with NCSS was used for the biennial Council election during the AGM. It allowed for the election results to be tabulated almost instantaneously, and members did % Professor Kishore Mahbubani, Dean and Professor of Public Policy at 80 of the 2014 2012 not have to wait long to welcome their new Board the Lee Kuan Yew School of Public Policy at the National University of responses Singapore, enthused the participants with his keynote speech. Council, as compared to the manual vote counting were from Full used in the past. members, 83.1% 80.6% Representing representing 63% of total number of Full % members. of member57 VWOs Respondents agreed that NCSS had added value to their mission
2014 2012
20% of the 76.4% 57.9% respondents were from Associate members, representing 41% of total number of Associate members. 50 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 51
Meeting Developmental Needs Of Member VWOs
Formation of VWO Development Team VCF - Organisational Development Allocation of Resources Grant (ODG) NCSS formed the VWO Development (VWOD) NCSS facilitated the allocation of financial and non- team in May 2014 to bring about improvements in Through the VCF-ODG, administered by NCSS, financial resources from corporate partners and innovation and productivity for member VWOs and Care Corner Singapore Ltd was the first VWO to donors to member VWOs. The types of resources the sector. The team explores ways for member obtain the People’s Developer certification for facilitated include: VWOs to work with external expertise to strengthen the organisation’s excellence in managing people their organisational capability and capacity, through and achieving high performance through people bottom-up efforts in four key thrusts: organisational systems. President’s Challenge 2013 development, innovation development, design and ethnography research, and change management. “Achieving the People Develop certification $10 million is very encouraging and such recognition • ‘Bite-Size’ Projects for Pilot Group of Member Gold Cup 2014 VWOs: will spur other VWOs to also attain In November 2014, the team introduced ‘bite-size’ excellence in their people processes and consulting projects along five categories: space practices. In recent years, NCSS has made $815,000 utilisation, client empowerment, community a quantum leap in many areas such as engagement, service delivery process and finance Staff from NCSS and the Singapore Association for Mental Health at the kick-off meeting for ‘bite-size’ projects funding human resource and capability Donation of gym equipment by True processes. Eleven of these projects were fully Fitness Singapore funded by VCF – Innovation & Productivity Grant. building.” From January to June 2015, four consultancies - Mr Vincent Teo, Human Resource and Administration were appointed to work with Society for WINGS, Digital Inclusion Fund to Bridge Digital $50,000 Manager, Care Corner Singapore Ltd SPD, Equestrian Federation of Singapore, Divide Bethesda Care & Counselling Services Centre, The Infocomm Development Authority of Singapore CAL, the Singapore Association for Mental Health, Donation of electrical appliances by donated $8 million to NCSS to set up the fund, Securing Premises for Member VWOs Bright Vision Hospital, South Central Community which comprises the Home Access Programme Panasonic R&D Center Singapore FSC, Aidha Ltd, Montfort Care, and Yayasan and Social Innovation Grant. The Home Access NCSS expanded its efforts to source for premises More than MENDAKI. More VWOs will be involved in the next Programme targets to benefit about 8,000 low for VWOs by including State properties administered phase in early 2016. income households to make information technology by the Singapore Land Authority. Potential sites are $18,000 accessible and affordable for them. Households identified and discussions with relevant agencies • Design & Ethnography Research and Innovation that meet the criteria will get a basic computing are ongoing. CAL and Fei Yue Community Services Development device with Internet access for four years. The commenced operations at their new Community The team started work with design consultants to Social Innovation Grant aims to help qualified VWOs and Sports Facilities Scheme premises at Valley uncover needs and potential concepts to create a to leverage on technology to improve their existing Point on River Valley Road in February 2015. better experience for our VWOs and stakeholders programmes and to encourage innovation. as part of the design and ethnography research.
On innovative development, NCSS is partnering with NUS, Singapore Management University, Singapore Polytechnic and ITE to develop innovative solutions that VWOs can adapt for their organisations and clients. 52 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 53
29-year-old Muhammad Hanafiah Bin Abdemalik, who has intellectual disability, enrolled into the SPD Sheltered Workshop in May 2007. He learnt to pack and tag retail 20 products and picked up soft skills such as teamwork. Growing Member VWOs’ Potential trainees Hanafiah started working at the SPD workshop enclave at from SPD the Associated Carriage & Warehousing (S) Pte Ltd (ACW) in 2010. There, he learnt to stay focused at work, improve workshop are his attention to details, maintain work consistency and now gainfully understand the importance of abiding workplace rules and employed with regulations. These training enhanced his cognitive and Associated functional abilities. With consistent good performance and Carriage & a positive attitude, Hanafiah has achieved certifications in Warehousing job skills competency. He is now employed as a general cleaner with ACW.
Heartgifts beneficiaries Goh Nga A (left) and Koh Ah Moi (right), from Handicaps Welfare Association, with their oil paintings, and Tan Hui Min of TOUCH Community Services with her ceramic tile art piece.
More than Just Gifts with Heart “We are so glad to have Heartgifts to be our additional marketing arm in promoting Heartgifts, a social enterprise project started by the photo frames specially handcrafted NCSS in 2013, provided employment to more than 200 beneficiaries in FY2014. This is an increase of by our physically-challenged craftsmen to 35% compared to FY2013. Heartgifts also reached corporate organisations. This collaboration out to the public, through online media and creative has been successful and created employment partnerships, to drum up greater awareness of its and job opportunities for our craftsmen.” cause. - Tommy Tng, Head of Operations, SPD • Facebook Campaign In August 2014, Heartgifts reached out to the online community with a two-week Facebook Braille Desktop Printer – ‘For the blind, campaign. Through featuring information on by the blind’ Heartgifts in its posts and adverts, and inviting NCSS prototyped the first-of-its-kind Braille Desktop Facebook users to share meaningful messages Printers, with $88,000 funded by VCF Innovation for their loved ones, the campaign successfully and Productivity Grant. The five desktop printers, reached out to about 55,000 Facebook users. designed for the production of items such as Braille name cards and signage, will help to raise the • Partnerships with Corporates productivity of the Braille Production Unit under Selected Heartgifts’ merchandise was displayed Singapore Association of the Visually Handicapped at Tangs Orchard in October 2014 as part of Tang’s (SAVH). SAVH can look forward to increasing charity movement. In December 2014, Heartgifts employment at their Braille Production Unit, as well also engaged Keppel Land in heightening as doubling their revenue within three years, as a awareness of Heartgifts among its staff. result of these new printers. 54 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 55
Touching lives with Heartgifts - A special project by NCSS for our member VWOs
Behind these exquisite handmade items are a special group of artists. Heartgifts aims to provide beneficiaries from our member VWOs with an avenue to showcase their artistic talents. With each purchase of Heartgifts artwork, our beneficiaries enjoy better salaries, but more importantly, a greater sense of purpose in their lives.
Pink Dangling Brooch Pink Pearl Necklace Blue Classic Brooch Singapore Association for Mental Health Singapore Association for Mental Health Singapore Association for Mental Health
Ceramic Tile Orchid Series Batik Painting TOUCH Community Services Ltd (Singapore Golden Jubilee Series) Yellow Ribbon
Embroidery Beads Artwork Indus Moral Care Lacquer ware Business Card Holder Tissue Art on Glass Plate Hand Painted Coasters (Singapore Icon Series) Singapore Association of the Visually Handicapped Movement for the Intellectually Disabled The Singapore Association for the Deaf of Singapore
Bumble Bee Cuttings Metta Rehabilitation Centre for the Elderly
Cityscape Foil Painting Cerebral Palsy Alliance Singapore
Double Panel Wallpaper Lacquer ware Wine Box & Snack Box Lacquer ware home set Photo Frame – Portrait (Singapore Ethnic Series) (Singapore Ethnic Series) SPD TOUCH Community Services Ltd TOUCH Community Services Ltd Chinese Calligraphy – Shan Lions Befrienders
For orders, visit Metal Tooling Batik Painting Series Association for Persons with Special Needs Arts@Metta, Metta Welfare Association (Tanglin) www.HeartGifts.org.sg and Art Gallery located at NCSS 56 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 57
Advocacy and Communications Mr Abraham Isaacs D, 85, is single with no next-of-kin. A former security officer, Mr Abraham was referred to Bright Hill Evergreen Home in 2013 when his ex-employer Social Service Research Network Stronger NCSS Presence in the Online 244 was unable to provide him with further employment and Sphere Residents accommodation. At the home, the cheerful and easy-going NCSS organised the Social Service Research Mr Abraham made many friends. He enjoys activities such Network 2015, a conference bringing together NCSS’ online presence grew with the launch of the at Bright Hill as Bingo and painting, and does regular rehabilitation academics, practitioners and policy makers to official NCSS Facebook page in April 2014. Besides Evergreen bridge the gap between research and practice, daily posts on the programmes and initiatives of NCSS exercises like balancing, endurance and strength training, so that research findings can be translated to and the sector, the NCSS Facebook page also hosted Home in 2014 which improve his mobility. The home also takes care of Mr actionable insights and practices. It was also an publicity and awareness campaigns for various NCSS Abraham’s medical and nursing needs. Bright Hill Evergreen opportunity to mobilise research attention, expertise initiatives such as Heartgifts, International Day of Home offers psycho-social support, physiotherapy and and resources for VWOs that are under-equipped to Older Persons and the Professional Conversion occupational therapy services to its residents. Counselling leverage on research to improve services. Held in Programme for Social Workers. March 2015, it was the second consecutive year that services are also extended to the residents’ families. NCSS had run this event with the Institute for Policy Studies.
Ms Ko Siew Huey (right) with her co-founder of ArtsWok Ms Ngiam Su-Lin, at the Social Service Research Network. Ms Ko presented on arts and social change at the network 58 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 59
Key Media Highlights
NCSS generated $18m of Advertising Value Equivalency on media coverage in FY2014 60 STRONGER TOGETHER
NCSS in National Committees
1st Regional World Federation for Mental Family Justice Committee Health Congress (Scientific Committee) NCSS works closely with MSF on the To increase capability-building among the local recommendations proposed by this Committee in and regional community-based providers of mental response to the increasing divorce rate and family health services, NCSS provided strategic input in disputes over the last two decades. This included content and track topics to be covered during the the development of the service and funding models Regional Congress. NCSS will also use this platform for divorce support and specialist agencies for to share key information on its peer specialist transnational families. initiatives in October 2015. Women’s Health Advisory Committee Enabling Masterplan (EM) (WHAC) Implementation Committee NCSS is represented on the WHAC, a consultation In FY2014, NCSS played a key role in collaborating group to HPB which sets strategic directions to CODE OF with VWOs and other public agencies to pioneer enhance the implementation of a holistic and programmes recommended by the EM. As part of sustainable programme that addresses women’s these efforts, NCSS will continue its public education health issues such as mental health. efforts to promote an inclusive society for persons GOVERNANCE with disabilities. Data Protection Advisory Committee (DPAC) National Youth Guidance and Rehabilitation (NYGR) NCSS reflects the sector’s views in the DPAC, which serves to advise the Personal Data Protection NCSS collaborated with partners to enhance services Commission (PDPC) on matters relating to the which spur positive outcomes for youth-at-risk and development and administration of the personal data address issues related to juvenile delinquency. NCSS protection framework provided in the Personal Data was also part of an NYGR study trip to gain insights Protection Act. The DPAC advises PDPC on matters on how government agencies and social services such as development of advisory guidelines and could collaborate in juvenile delinquency prevention mediation and dispute resolution frameworks. and management. These will contribute to the committee’s planning for future interventions. Looking Ahead
Knowledge Management Focus on Caregiving for Complex Needs
A Knowledge Management Steering Committee and Together with an appointed consultant, NCSS will work a Knowledge and Risk Management team were set with VWOs to adopt a user-centric approach to unearth up in 2014 and 2015 respectively to ensure more deeper insights to the experiences faced by caregivers effective use of information to achieve NCSS’ goals of complex needs. The design and design ethnography and objectives more efficiently. NCSS will be setting project aims to identify issues and problems faced by up structured approaches to knowledge management people with complex needs and the caregiving support to enhance work processes and more proficient use and systems available. A publication, a toolkit, visual of technology by staff. prints and videos will be developed and produced to showcase the research, trends and potential concepts for a better caregiving experience. 62 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 63
Code NCSS S/N Key Code Guidelines Guideline Remarks/Explanation CODE OF GOVERNANCE FOR CHARITIES & Compliance ID INSTITUTIONS OF A PUBLIC CHARACTER (IPCs) Strategic Planning 9. The Board reviews and approves the vision and 3.1.1 Complied The Board is involved in the review of GOVERNANCE EVALUATION CHECKLIST FOR NCSS (1 APRIL 2014 – 31 MARCH 2015) mission of the charity. They are documented and any major shift in NCSS’ corporate 1 (For Large IPCs – Advanced Tier) communicated to its members and the public. strategy and/or reorganisation, which would include changes to NCSS purpose and mission. The Board is Code NCSS also informed of significant changes S/N Key Code Guidelines Guideline Remarks/Explanation Compliance to NCSS focus area and resources ID required, through approval at its Board Governance respective committees. 1. If the governing instrument permits staff to become 1.1.2 Not The NCSS Act does not allow staff to Board members, they should comprise not more Applicable become board members. than one-third of the Board. The purpose and mission are communicated to members and the 2. Staff does not chair the Board. 1.1.2 Not The board is chaired by a volunteer public through a number of channels, Applicable appointed by the Minister for Social and including the corporate website and Family Development. annual reports. 3. There is a maximum limit of four consecutive years 1.1.6 Complied The term limit for the Honorary 10. The Board approves and reviews a strategic plan for 3.2.2 Complied The Board approves the strategic plan for the Treasurer position (or equivalent e.g. Finance Treasurer is two consecutive terms of the charity to ensure that the activities are in line as reflected in the NCSS work plan Committee Chairman). up to 2 years each, i.e. up to 4 years, as with its objectives. which contains activities to achieve the specified in the NCSS Act. objectives. 4. The Board conducts regular self-evaluation to 1.1.10 Complied The board makes a self-assessment Human Resource Management assess its performance and effectiveness. towards the end of its term. 11. The Board approves documented human resource 5.1 Complied Human resource policies with major 5. The Board has an audit committee (or designated 1.2.1 Complied The terms of reference of the Audit policies for staff. financial impact2 are documented Board members) with documented terms of Committee is in the Board Kit given to and approved by the NCSS Executive reference. every Board member at the start of the Committee. Approval of these policies term. is recorded in the minutes of the 6. The Board meets regularly with a quorum of at least 1.3.1 Complied The Board meets at least once every meetings. one-third or at least three members, whichever is three months, with a quorum of 8 12. There are systems for regular supervision, appraisal 5.6 Complied Systems such as annual appraisal greater (or as required by the governing instrument). members (i.e. just over one-third) as and professional development of staff. exercise, mid-year performance review, specified in the NCSS Act. career development plan and training Conflict of Interest programmes are in place. 7. There are documented procedures for Board 2.1 Complied NCSS’ policy on conflicts of interest 13. There is a system to address grievances and resolve 5.11 Complied Grievance procedures for staff are members and staff to declare actual or potential requires Board members to declare conflicts. spelled out in Human Resource conflicts of interest to the Board. any personal or vested interest in operational manual. business transactions, contracts Financial Management and Controls and/or joint ventures that NCSS may 14. The Board ensures internal control systems for 6.1.2 Complied Finance policies and procedures are enter into, as soon as such conflict or financial matters are in place with documented documented. potential conflict arises, and abstain procedures. from discussion, decision-making and/ Workflow, forms and answers to or voting on the transaction or contract. Frequently Asked Questions are The conflict of interest declaration updated regularly for staff via the procedure for Board members is in intranet to give greater clarity. the Board Kit. The Human Resource 15. The Board ensures reviews on the charity’s controls, 6.1.3 Complied Internal audits are conducted regularly policy covers declaration of conflicts of processes, key programmes and events. to review the processes and assess interest for paid staff. adequacy of internal controls. 8. Board members do not vote or participate in 2.4 Complied Board members declare potential decision-making on matters where they have a or actual conflicts of interest and conflict of interest. this is documented in the minutes of meetings.
1 Large IPCs are defined to have gross annual receipts of $10 million or more in each of its two immediate preceding financial years. 64 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 65
Code In compliance with item 24 of the Code of Governance, in terms of remuneration band, the breakdown below shows a two-year NCSS S/N Key Code Guidelines Guideline Remarks/Explanation comparison by headcount. Compliance ID Annual Remuneration* 16. The Board approves an annual budget for 6.2.1 Complied The annual work plan and budget are Remuneration FY13 FY14 the charity’s plans and regularly monitors its submitted for approval by the NCSS Band expenditure. Board in March. Analysis of financial reports are also tabled at the NCSS <$100,000 226 263 Board meetings. $100,000 to $200,000 37 45 17. The charity discloses its reserves policy in the 6.4.1 Complied The reserves policy is disclosed in the $200,001 to $300,000 2 4 annual report. notes of audited accounts. $300,001 to $400,000 1 1 18. The charity invests its reserves in accordance with 6.4.3 Complied NCSS’ investment mandate is approved $400,001 to $500,000 0 0 an investment policy approved by the Board. It by the Minister for Social and Family $500,001 to $600,000 1 1 obtains advice from qualified professional advisors, Development and the NCSS Investment if deemed necessary by the Board. Committee. Total 267 314
Fund-Raising Practices *Salary and bonus (including employer’s CPF contribution). 19. Donations collected are properly recorded and 7.2.2 Complied Finance policies and procedures are This excludes remuneration for NCSS staff who are on secondment to promptly deposited by the charity. reviewed regularly and donations MSF but includes secondment charges for staff who are seconded to NCSS. are received in compliance with the procedures. Disclosure and Transparency 20. The charity makes available to its stakeholders 8.1 Complied Copies of Annual Reports are sent an annual report that includes information on to all NCSS members prior to the its programmes, activities, audited financial NCSS Annual General Meeting (AGM) statements, Board members and executive each year and adopted at the AGM. management. The report is published on the NCSS corporate website. 21. No Board member is involved in setting his or her 2.2 Not NCSS does not provide Board members own remuneration. Applicable with any remuneration. 22. The charity discloses the exact remuneration and 8.2 Not NCSS does not provide any benefits received by each Board member in the Applicable remuneration/ benefits to its Board annual report. members. 23. No staff is involved in setting his or her own 2.2 Complied Remuneration is determined by remuneration. the remuneration policy that has been approved by NCSS Executive Committee. 24. The charity discloses in its annual report the annual 8.3 Complied The annual remuneration of all NCSS remuneration of its three highest paid staff who each staff, in salary bands, is disclosed in the receives remuneration exceeding $100,000, in bands Annual Report. of $100,000. If none of its top three highest paid staff receives more than $100,000 in annual remuneration each, the charity discloses this fact. Public Image 25. The charity accurately portrays its image to its 9.1 Complied Information is made available on the members, donors and the public. corporate website. Publications such as annual reports and Rapport magazines are sent to various stakeholders including NCSS member organisations, donors, government bodies and grassroots organisations.
2 These are policies associated with Expenditure on Manpower, budget and compensation/remuneration. NCSS ANNUAL REPORT 2014 67 Independent auditor’s report
Members of the Council National Council of Social Service Established in Singapore under the National Council of Social Service Act For the financial year ended 31 March 2015
Report on the financial statements
We have audited the accompanying financial statements of National Council of Social Service (the “Council”), which comprise the statement of financial position as at 31 March 2015, the statement of income and expenditure, statement of comprehensive income, statement of changes in statutory funds and reserve and statement of cash flows for the year then ended, and a summary of significant accounting policies and other explanatory information, as set out on pages 69 to 99.
Management responsibility for the financial statements
Management is responsible for the preparation and fair presentation of these financial statements in accordance with the provisions of the National Council of Social Service Act, Chapter 195A (the “Act”) and Statutory Board Financial Reporting Standards, and for such internal control as management determines is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.
FINANCIAL Auditor’s responsibility
Our responsibility is to express an opinion on these financial statements based on our audit. We conducted our audit in accordance with Singapore Standards on Auditing. Those standards require that we comply with ethical requirements and STATEMENTS plan and perform the audit to obtain reasonable assurance about whether the financial statements are free from material misstatement. Independent Auditor’s Report 67 An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in the financial statements. Statement of Financial Position The procedures selected depend on the auditor’s judgement, including the assessment of the risks of material misstatement 69 of the financial statements, whether due to fraud or error. In making those risk assessments, the auditor considers internal Statement of Income and control relevant to the entity’s preparation and fair presentation of financial statements in order to design audit procedures 70 that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the entity’s Expenditure internal control. An audit also includes evaluating the appropriateness of accounting policies used and the reasonableness of 72 Statement of Comprehensive accounting estimates made by management, as well as evaluating the overall presentation of the financial statements. Income We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our audit opinion. Statement of Changes in 73 Opinion Statutory Funds and Reserve Statement of Cash Flows In our opinion, the financial statements are properly drawn up in accordance with the provisions of the Act and Statutory Board 74 Financial Reporting Standards so as to present fairly, in all material respects, the state of affairs of the Council as at 31 March 75 Notes to the Financial 2015 and the results, changes in statutory funds and reserve and cash flows of the Council for the year ended on that date. Statements 68 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 69 Independent auditor’s report statement of financial position As at 31 March 2015
Report on other legal and regulatory requirements Note 2015 2014 $’000 $’000 Requirements under the Act Non-current assets Management’s responsibility for compliance with legal and regulatory requirements Property, plant and equipment 4 8,029 8,475 Intangible assets 5 570 415 Management is responsible for ensuring that the receipts, expenditure, investment of monies and the acquisition and disposal Held-to-maturity financial assets 6 22,193 26,204 of assets, are in accordance with the provisions of the Act. This responsibility includes implementing accounting and internal controls as management determines are necessary to enable compliance with the provisions of the Act. Investments at fair value through profit or loss 7 5,409 7,287 Total non-current assets 36,201 42,381 Auditor’s responsibility Current assets Our responsibility is to express an opinion on management’s compliance based on our audit of the financial statements. We Held-to-maturity financial assets 6 2,000 6,000 conducted our audit in accordance with Singapore Standards on Auditing. We planned and performed the compliance audit to Investments at fair value through profit or loss 7 155,472 49,364 obtain reasonable assurance about whether the receipts, expenditure, investment of monies and the acquisition and disposal Debtors, pledged receivables and prepayments 8 19,238 14,168 of assets, are in accordance with the provisions of the Act. Cash and bank balances 9 97,629 174,368
Our compliance audit includes obtaining an understanding of the internal control relevant to the receipts, expenditure, Total current assets 274,339 243,900 investment of monies and the acquisition and disposal of assets; and assessing the risks of material misstatement of the financial statements from non-compliance, if any, but not for the purpose of expressing an opinion on the effectiveness of the Total assets 310,540 286,281 entity’s internal control. Because of the inherent limitations in any accounting and internal control system, non-compliances may nevertheless occur and not be detected. Funds of the Council Statutory funds: We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion on - Endowment fund 11 191,884 191,884 management’s compliance. - General fund 12 45,230 40,612 - ComChest fund 13 28,496 16,011 Opinion Total funds 265,610 248,507 In our opinion: Non-current liabilities (a) the receipts, expenditure, investment of monies and the acquisition and disposal of assets by the Council during the Deferred capital grants 14 6,337 7,089 year are, in all material respects, in accordance with the provisions of the Act; and Provision for reinstatement cost 15 150 –
(b) proper accounting and other records have been kept, including records of all assets of the Council whether purchased, Total non-current liabilities 6,487 7,089 donated or otherwise. Current liabilities Requirements under Charities (Institutions of a Public Character) Regulations Sundry creditors and accruals 16 38,443 30,685
During the course of our audit, nothing has come to our attention that causes us to believe that during the year: Total liabilities 44,930 37,774 Total funds, reserve and liabilities 310,540 286,281 (a) the use of the donation monies was not in accordance with the objectives of the Council as required under Regulation 16 of the Charities (Institutions of a Public Character) Regulations; and Net assets of trust funds 10 148,914 122,394
(b) the Council has not complied with the requirements of Regulation 15 (fund-raising expenses) of the Charities (Institutions of a Public Character) Regulations.
Ernst & Young LLP Public Accountants and Chartered Accountants Singapore
Mr Hsieh Fu Hua Mr Robert Chew President Honorary Treasurer 15 June 2015 15 June 2015 15 June 2015 70 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 71 Statement of income and expenditure Statement of income and expenditure Year ended 31 March 2015 Year ended 31 March 2015
Note 2015 2014 Note 2015 2014 $’000 $’000 $’000 $’000 Operating and investment income: Social Service Institute (SSI) Interest income from bank balances 580 638 Proceeds and claims from SSI courses 6,744 3,961 Interest income from held-to-maturity financial assets 1,096 1,344 MSF Operating Grant 589 2,567 Dividend income from available-for-sale investments – 51 MSF Capital Grant 14 299 11 Dividend income from investments at fair value through profit or loss 366 744 WDA Grant – 3 Net fair value gain/(loss) on investments at fair value through profit or loss: Tote Board Grant 4,659 – - investments held by the Council 122 (588) Other Income 170 64 - funds managed by fund managers 7 6,108 (1,400) Less: Direct SSI course expenditure (1,971) (1,766) Gain on redemption of held-to-maturity financial assets 2 – Staff costs – salaries and related costs 20 (3,316) (2,133) Contributions to defined contribution plan 20 (436) (297) Loss on sale of investments at fair value through profit or loss investments – (2) Other administrative expenses (1,373) (710) Amortisation of premium/(discount) on held-to-maturity financial assets (13) 56 Operating lease expenses Subscriptions and miscellaneous income 540 15 - Temporary Occupation Licence fee (1,604) (1,437) Total operating and investment income 8,801 858 - Other operating lease expenses – (99) Operating and investment expenditure: Depreciation of property, plant and equipment 4 (287) (84) Amortisation of intangible assets 5 (59) (73) Staff costs - salaries and related costs 20 (16,433) (14,136) Contributions to defined contribution plan 20 (2,098) (1,773) Net surplus from SSI 3,415 7 Operating lease expenses Operating surplus/(deficit) for the year before Community Chest Operations 4,618 (7,679) - Temporary Occupation Licence fee (1,231) (781) NCSS Charitable Fund (Community Chest Only) - Other operating lease expenses (539) (452) (1) Depreciation of property, plant and equipment 4 (467) (365) Funding from NCSS operating income 125 2,241 (1) Amortisation of intangible assets 5 (193) (276) Direct donations for fund-raising operating expenses 7,204 4,163 Less: Staff costs - salaries and related costs 20 (4,450) (3,371) Funding of Community Chest operating expenses(1) (125) (2,241) Contributions to defined contribution plan 20 (671) (475) Building and system maintenance expenses (2,111) (1,976) Depreciation of property, plant and equipment 4 (98) (100) Project expenses (4,675) (1,749) Amortisation of intangible assets 5 (63) (93) Utilities expenses (189) (214) Other fund-raising expenses (1,937) (2,118) Other expenses (2,353) (952) Operating lease expenses - Temporary Occupation Licence fee (110) (116) Total operating and investment expenditure (30,414) (24,915) - Other operating lease expenses – (131)
Operating deficit before government and other grants (21,613) (24,057) – – Government and other grants: Fund-raising proceeds from Community Chest 24 78,216 53,740 Operating grants 20,861 15,613 Less: Service allocations 17 (65,731) (52,744) Amortisation of deferred capital grant 14 453 319 Surplus from Community Chest 12,485 996 Grants for Temporary Occupation Licence fee 1,342 439 NCSS Charitable Fund (Non-Comchest) Care & Share matching grant 160 – Other donation income 100 – Total government and other grants 22,816 16,371 Less: Designated disbursement (100) – – – Operating surplus/(deficit) before SSI(2) and Community Chest Operations 1,203 (7,686) Surplus/(Deficit) for the year 12 17,103 (6,683)
Mr Hsieh Fu Hua Mr Robert Chew President Honorary Treasurer 15 June 2015 15 June 2015
1) All expenses of the NCSS Charitable Fund (Community Chest only) are covered by donations for fund-raising expenses and NCSS operating income for the year. (2) Social Service Institute.
The accompanying notes form an integral part of the financial statements. The accompanying notes form an integral part of the financial statements. 72 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 73 Statement of comprehensive income Statement of changes in statutory funds and reserve Year ended 31 March 2015 Year ended 31 March 2015
Note 2015 2014 Statutory Funds $’000 $’000 Investments Endowment General ComChest Revaluation Surplus/(Deficit) for the year 17,103 (6,683) Note Fund Fund Fund Reserve Total Other comprehensive income $’000 $’000 $’000 $’000 $’000
Items that may be reclassified subsequently to Income and Expenditure: At 1 April 2013 191,884 48,291 15,015 55 255,245 Investment revaluation reserve (available-for-sale financial assets): Deficit for the year – (6,683) – – (6,683) - Reserve transferred to statement of income and expenditure upon disposal Investment revaluation reserve of financial assets – (55) transferred to statement of income and and expenditure upon disposal of Other comprehensive deficit for the year, net of income tax – (55) financial assets – – – (55) (55) Total comprehensive surplus/deficit for the year attributable to Council funds 17,103 (6,738) Transfer 12,13 – (996) 996 – – At 31 March 2014 191,884 40,612 16,011 – 248,507
At 1 April 2014 191,884 40,612 16,011 – 248,507 Surplus for the year – 17,103 – – 17,103 Transfer 12,13 – (12,485) 12,485 – –
At 31 March 2015 191,884 45,230 28,496 – 265,610
The accompanying notes form an integral part of the financial statements. The accompanying notes form an integral part of the financial statements. 74 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 75 Statement of cash flows notes to the financial Statements Year ended 31 March 2015 For the financial year ended 31 March 2015
Note 2015 2014 1. General $’000 $’000 National Council of Social Service (the “Council”) was established as a statutory body on 1 May 1992 under the National Operating activities Council of Social Service Act (Chapter 195A amended in September 2000) (the “Act”) and is domiciled in Singapore. The Surplus/(Deficit) for the year 17,103 (6,683) registered office of the Council and principal place of operations is at NCSS Centre, Ulu Pandan Community Building, 170 Ghim Moh Road #01-02, Singapore 279621. Adjustments for: Depreciation of property, plant and equipment 4 852 549 The NCSS Charitable Fund was established on 1 May 2003, as an Institution of a Public Character (IPC) under the Charities Amortisation of intangible assets 5 315 442 Act (Chapter 37) and comprises all the charitable activities of NCSS, including the Community Chest. Interest income from bank balances (580) (638) Interest income from held-to-maturity financial assets (1,096) (1,344) The principal activities of the Council are to provide, develop and promote efficient and effective social services and Dividend income from available-for-sale investments – (51) encourage voluntary work to meet current and future needs. Dividend income from investments at fair value through profit or loss 2. Summary of significant accounting policies (held by the Council) (366) (744) 2.1 Basis of accounting Gain on redemption of held-to-maturity financial assets (2) – Net fair value (gain)/loss on investments at fair value through profit or loss (6,230) 1,988 The financial statements have been prepared in accordance with the applicable requirements of the National Loss on sale of investments at fair value through profit or loss – 2 Council of Social Service Act (Chapter 195A amended in September 2000) and Statutory Board Financial Reporting Amortisation of deferred capital grants 14 (752) (330) Standards (“SB-FRS”). SB-FRS includes Statutory Board Financial Reporting Standards, Interpretations of SB-FRS Amortisation of premium/(discount) on held-to-maturity financial assets 13 (56) and SB-FRS Guidance Notes as promulgated by the Accountant-General.
Operating gain/(loss) before working capital changes 9,257 (6,865) The financial statements have been prepared on the historical cost basis except as disclosed in the accounting Increase in debtors, pledged receivables and prepayments (5,070) (2,069) policies below. Increase/(Decrease) in sundry creditors and accruals 7,758 (2,117) The financial statements are presented in Singapore Dollar (SGD or $) and all values in the tables are rounded to Cash flows from/(used in) operating activities 11,945 (11,051) the nearest thousand ($’000) except when otherwise indicated.
Investing activities 2.2 Changes in accounting policies Purchase of property, plant and equipment 4 (256) (2,103) The accounting policies adopted are consistent with those of the previous financial year except in the current Expenditure on software development 5 (470) (170) financial year, the Council has adopted all the new and revised standards that are relevant to its operations and Interest received on bank balances 550 656 effective for annual periods beginning on or after April 1, 2014. The adoption of these standards did not have any Interest received on held-to-maturity financial assets 1,126 1,438 material effect on the results or the position of the Council. Dividend income received 366 795 Purchase of held-to-maturity financial assets – (3,118) Proceeds from redemption of held-to-maturity financial assets 8,000 7,000 Purchase of investments at fair value through profit or loss (100,000) – Proceeds from disposal of investments at fair value through profit or loss 2,000 58,413 Proceeds from redemption and disposal of available-for-sale investments – 2,000
Cash flows (used in)/from investing activities (88,684) 64,911
Net (decrease)/increase in cash and cash equivalents (76,739) 53,860 Cash and cash equivalents at beginning of year 174,368 120,508
Cash and cash equivalents at end of year 9 97,629 174,368
The accompanying notes form an integral part of the financial statements. 76 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 77 notes to the financial Statements notes to the financial Statements For the financial year ended 31 March 2015 For the financial year ended 31 March 2015
2.3 Standards issued but not yet effective 2.5 Financial instruments
The Council has not adopted the following standards and interpretations that have been issued but not yet effective: (a) Financial assets
Effective for Initial recognition and measurement annual periods Description beginning on Financial assets are recognised when, and only when, the Council becomes a party to the contractual or after provisions of the financial instrument. The Council determines the classification of its financial assets at initial recognition. SB-FRS 19 Amendments to SB-FRS 19: Defined Benefit Plans: Employee 1 July 2014 Contributions When financial assets are recognised initially, they are measured at fair value, plus, in the case of financial Improvements to SB-FRSs : 1 July 2014 assets not at fair value through profit or loss, directly attributable transaction costs. - Amendments to SB-FRS 102 Share-Based Payment Subsequent measurement - Amendments to SB-FRS 103 Business Combinations - Amendments to SB-FRS 108 Operating Segments The subsequent measurement of financial assets depends on their classification as follows: - Amendments to SB-FRS 16 Property, Plant and Equipment - Amendments to SB-FRS 24 Related Party Disclosures (i) Financial assets at fair value through profit or loss - Amendments to SB-FRS 38 Intangible Assets Financial assets at fair value through profit or loss include financial assets held for trading. Financial - Amendments to SB-FRS 113 Fair Value Measurement assets are classified as held for trading if they are acquired for the purpose of selling or repurchasing - Amendments to SB-FRS 40 Investment Property in the near term. This category includes derivative financial instruments entered into by the Council. Guidance Disclosures on Management Entities 1 July 2014 Derivatives, including separated embedded derivatives are also classified as held for trading. Note 6 SB-FRS 16, Amendments to SB-FRS 16 and SB-FRS 38: Clarification of 1 January 2016 Subsequent to initial recognition, financial assets at fair value through profit or loss are measured at fair SB-FRS 38 Acceptable Methods of Depreciation and Amortisation value. Any gains or losses arising from changes in fair value of the financial assets are recognised in the SB-FRS 16, Amendments to SB-FRS 16 and SB-FRS 41: Agriculture: Bearer 1 January 2016 statement of income and expenditure. Net gains or net losses on financial assets at fair value through SB-FRS 41 Plants profit or loss include exchange differences, interest and dividend income. SB-FRS 27 Amendments to SB-FRS 27: Equity Method in Separate 1 January 2016 Financial Statements (ii) Loans and receivables SB-FRS 111 Amendments to SB-FRS 111: Accounting for Acquisitions of 1 January 2016 Interests in Joint Operations Non-derivative financial assets with fixed or determinable payments that are not quoted in an active SB-FRS 114 Regulatory Deferral Accounts 1 January 2016 market are classified as loans and receivables. Subsequent to initial recognition, loans and receivables are measured at amortised cost using the effective interest method, less impairment. Gains and losses The Council expect that the adoption of the standards and interpretations above will have no material impact on the are recognised in income and expenditure when the loans and receivables are derecognised or impaired, financial statements in the period of initial application. and through the amortisation process.
2.4 Foreign currency Loans and receivables comprise cash and cash equivalents, and debtors and pledged receivables.
The financial statements are presented in Singapore dollars which is also the Council’s functional currency. (iii) Held-to-maturity financial assets
Transactions and balances Non-derivative financial assets with fixed or determinable payments and fixed maturity are classified as held-to-maturity when the Council has the positive intention and ability to hold the investment to Transactions in foreign currencies are measured in the functional currency of the Council and are recorded on maturity. Subsequent to initial recognition, held-to-maturity investments are measured at amortised initial recognition in the functional currency at exchange rates approximating those ruling at the transaction dates. cost using the effective interest method, less impairment. Gains and losses are recognised in income Monetary assets and liabilities denominated in foreign currencies are translated at the rate of exchange ruling and expenditure when the held-to-maturity investments are derecognised or impaired, and through the at the end of the reporting period. Non-monetary items that are measured in terms of historical cost in a foreign amortisation process. currency are translated using the exchange rates as at the dates of the initial transactions. Non-monetary items measured at fair value in a foreign currency are translated using the exchange rates at the date when the fair value Held-to-maturity financial assets comprise quoted and unquoted bonds. was measured.
Exchange differences arising from the settlement of monetary items or on translating monetary items at the end of the reporting period are recognised in statement of income and expenditure. 78 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 79 notes to the financial Statements notes to the financial Statements For the financial year ended 31 March 2015 For the financial year ended 31 March 2015
2.5 Financial instruments (cont’d) 2.6 Property, plant and equipment
De-recognition All items of property, plant and equipment are initially recorded at cost. Subsequent to recognition, property, plant and equipment are measured at cost less accumulated depreciation and any accumulated impairment losses. A financial asset is derecognised where the contractual right to receive cash flows from the asset has expired. On de-recognition of a financial asset in its entirety, the difference between the carrying amount and the sum Depreciation is based on the cost of an asset less its residual value. Significant components of individual assets are of the consideration received and any cumulative gain or loss that had been recognised in other comprehensive assessed and if a component has a useful life that is different from the remainder of that asset, that component is income is recognised in statement of income and expenditure. depreciated separately.
Regular way purchase or sale of a financial asset Depreciation is recognised as an expense in the statement of income and expenditure on a straight-line basis over their estimated useful lives as follows: All regular way purchases and sales of financial assets are recognised or derecognised on the trade date i.e., the date that the Council commits to purchase or sell the asset. Regular way purchases or sales are Computer equipment 331/3% purchases or sales of financial assets that require delivery of assets within the period generally established by regulation or convention in the marketplace concerned. Furniture and equipment 10% to 25% Leasehold improvements 10% to 20% (b) Financial liabilities Motor vehicles 20% Other leasehold building 31/3% Initial recognition and measurement Assets under construction included in property, plant and equipment are not depreciated as these assets are not Financial liabilities are recognised when, and only when, the Council becomes a party to the contractual yet available for use. provisions of the financial instrument. The Council determines the classification of its financial liabilities at initial recognition. All financial liabilities are recognised initially at fair value plus in the case of financial Property, plant and equipment costing less than $500 are charged to the statement of income and expenditure in liabilities not at fair value through profit or loss, directly attributable transaction costs. Other financial the year of purchase. liabilities comprise sundry creditors and accruals. The carrying values of property, plant and equipment are reviewed for impairment when events or changes in Subsequent measurement circumstances indicate that the carrying value may not be recoverable.
The measurement of financial liabilities depends on their classification as follows: Depreciation methods, useful lives and residual values are reviewed at the end of each reporting period and adjusted prospectively, if appropriate. (i) Financial liabilities at fair value through profit or loss An item of property, plant and equipment is derecognised upon disposal or when no future economic benefits Financial liabilities at fair value through profit or loss include financial liabilities held for trading. Financial are expected from its use or disposal. Any gain or loss on de-recognition of the asset is included in statement of liabilities are classified as held for trading if they are acquired for the purpose of selling in the near term. income and expenditure in the year the asset is derecognised.
Subsequent to initial recognition, financial liabilities at fair value through profit or loss are measured at 2.7 intangible assets fair value. Any gains or losses arising from changes in fair value of the financial liabilities are recognised in income and expenditure. Intangible assets represent software expenditure directly attributable to the development of a computer system. The development expenditures are capitalised and carried at cost less accumulated amortisation and any accumulated The Council has not designated any financial liabilities upon initial recognition at fair value through profit impairment losses. Amortisation of the intangible asset begins when development is complete and the asset is or loss. available for use. The intangible asset has a finite useful life and are amortised over estimated useful life of three years on a straight-line basis. (ii) Financial liabilities at amortised cost
After initial recognition, financial liabilities that are not carried at fair value through profit or loss are subsequently measured at amortised cost using the effective interest method. Gains and losses are recognised in statement of income and expenditure when the liabilities are derecognised, and through the amortisation process.
De-recognition
The Council derecognises a financial liability when its contractual obligations are discharged, cancelled or expired.
When an existing financial liability if replaced by another from the same lender on substantially different terms, or the terms of an existing liability are substantially modified, such an exchange or modification is treated as a de-recognition of the original liability and the recognition of a new liability, and the difference in the respective carrying amount is recognised in statement of income and expenditure. 80 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 81 notes to the financial Statements notes to the financial Statements For the financial year ended 31 March 2015 For the financial year ended 31 March 2015
2.8 impairment of financial assets 2.12 Provisions
The Council assesses at each reporting date whether there is any objective evidence that a financial asset is Provisions are recognised when the Council has a present obligation (legal or constructive) as a result of a past impaired. event, it is probable that the Council will be required to settle the obligation, and a reliable estimate can be made of the amount of the obligation. (a) Financial assets carried at amortised cost Provision are reviewed at the end of each reporting period and adjusted to reflect the current best estimate. If it The Council considers evidence of impairment for loans and receivables and held-to-maturity financial assets is no longer probable that an outflow of economic resources will be required to settle the obligation, the provision at both a specific asset and collective level. All individually significant loans and receivables and held-to- is reversed. If the effect of the time value of money is material, provisions are discounted using a current pre-tax maturity financial assets are assessed for specific impairment. All individually significant loans and receivables rate that reflects, where appropriate, the risks specific to the liability. When discounting is used, the increase in the and held-to-maturity investment found not to be specifically impaired are then collectively assessed for any provision due to the passage of time is recognised as a finance cost. impairment that has been incurred but not yet identified. Loans and receivables and held-to-maturity financial assets that are not individually significant are collectively assessed for impairment by grouping together loans When some or all of the economic benefits required to settle a provision are expected to be recovered from a third and receivables and held-to-maturity financial assets with similar risk characteristics. party, the receivable is recognised as an asset if it is virtually certain that reimbursement will be received and the amount of the receivable can be measured reliably. In assessing collective impairment, the Council uses historical trends of the probability of default, the timing of recoveries and the amount of loss incurred, adjusted for management’s judgement as to whether current 2.13 Government grants economic and credit conditions are such that the actual losses are likely to be greater or less than suggested by historical trends. Government grants are recognised when there is reasonable assurance that the grant will be received and all attaching conditions will be complied with. Where the grant relates to an asset, the fair value is recognised as An impairment loss in respect of a financial asset measured at amortised cost is calculated as the difference deferred capital grant on the balance sheet and is amortised to statement of income and expenditure over the between its carrying amount and the present value of the estimated future cash flows, discounted at the expected useful life of the relevant asset by equal annual instalments. asset’s original effective interest rate. Losses are recognised in the statement of income and expenditure and reflected in an allowance account against loans and receivables or held-to-maturity investment. Interest Grants from the government to meet the Council’s operating expenses are recognised as income to match the on the impaired asset continues to be recognised. When a subsequent event (e.g. repayment by a debtor) related operating expenditure. causes the amount of impairment loss to decrease, the decrease in impairment loss is reversed through the statement of income and expenditure. Government grants for the purchase of depreciable assets are taken to the Deferred Capital Grant Account. The grants are recognised as income over the useful lives of the related assets to match the depreciation of those 2.9 impairment of non-financial assets assets.
The Council assess at each reporting date whether there is any indication that an asset may be impaired. If any such Both operating and capital grants are accounted for on an accrual basis. indication exists, or when an annual impairment testing for an asset is required, the Council makes an estimate of the asset’s recoverable amount. 2.14 Revenue recognition
An asset’s recoverable amount is the higher of an asset’s or cash-generating unit’s fair value less costs of disposal Revenue is recognised to the extent that it is probable that the economic benefits will flow to the Council and the and its value in use and is determined for an individual asset, unless the asset does not generate cash inflows that revenue can be reliably measured, regardless of when the payment is made. Revenue is measured at the fair value are largely independent of those from other assets or group of assets. Where the carrying amount of an asset or of consideration received or receivable, taking into account contractually defined terms of payment and excluding cash-generating unit exceeds its recoverable amount, the asset is considered impaired and is written down to its taxes or duty. The Council assesses its revenue arrangements to determine if it is acting as principal or agent. The recoverable amount. following specific recognition criteria must also be met before revenue is recognised:
Impairment losses of continuing operations are recognised in statement of income and expenditure. A previously (a) Donation recognised impairment loss is reversed only if there has been a change in the estimates used to determine the asset’s recoverable amount since the last impairment loss was recognised. If that is the case, the carrying amount A donation of cash or assets is recognised in the statement of income and expenditure when the Council of the asset is increased to its recoverable amount. That increase cannot exceed the carrying amount that would obtains control of the donation or the right to receive the donation; it is probable that the economic benefits have been determined, net of depreciation, had no impairment loss been recognised previously. Such reversal is comprising the donation will flow to the Council; and the amount of the donation can be measured reliably. recognised in statement of income and expenditure unless the asset is measured at revalued amount, in which case the reversal if treated as a revaluation increase. (b) Dividend income
2.10 Cash and cash equivalents Dividend income is recorded in the statement of income and expenditure when the right to receive the dividend has been established. Cash and cash equivalents comprise cash at bank and call deposits that are readily convertible to known amount of cash and which are subject an insignificant risk of changes in value. (c) Interest income
2.11 Trust Funds Interest income from bank deposits and bonds is accrued on a time proportion basis with reference to the principal outstanding and at the rate applicable on an effective yield method. Monies received where the Council is not the owner and beneficiary are accounted for as trust funds. The receipts and payments in respect of trust funds are taken directly to the funds accounts and the net assets relating to these (d) Training programme income funds are shown as a separate line item in the statement of financial position. Training programme income is recognised when the services are rendered. 82 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 83 notes to the financial Statements notes to the financial Statements For the financial year ended 31 March 2015 For the financial year ended 31 March 2015
2.15 Employee benefits 2.17 Related parties (cont’d)
Defined contribution plans A related party is defined as follows: (cont’d)
The Council make contributions to the Central Provident Fund scheme in Singapore, a defined contribution pension (b) An entity is related to the Council if any of the following conditions applies: scheme. Contributions to defined contribution pension schemes are recognised as expenditure in the period in which the related service is performed. (i) the entity and the Council are members of the same group (which means that each member is related to the others). Employee leave entitlement (ii) the entity is a post-employment benefit plan for the benefit of employees of either the Council or an entity Employee entitlements to annual leave are recognised as a liability when they are accrued to the employees. The related to the Council. If the Council is itself such a plan, the sponsoring employers are also related to undiscounted liability for leave expected to be settled wholly before twelve months after the end of the reporting the Council; period is recognised for services rendered by employees up to the end of the reporting period. The liability for leave expected to be settled beyond twelve months from the end of the reporting period is determined using the projected (iii) the entity is controlled or jointly controlled by a person identified in (a); unit credit method. The net total of service costs, net interest on the liability and re-measurement of the liability are recognised in statement of income and expenditure. (iv) a person identified in (a) (i) has significant influence over the entity or is a member of the key management personnel of the entity. 2.16 Leases 3. Significant accounting judgements and estimates The determination of whether an arrangement is, or contains a lease is based on the substance of the arrangement at inception date: whether fulfilment of the arrangement is dependent on the use of a specific asset or assets and The preparation of the Council’s financial statements requires management to make judgments, estimates and assumptions the arrangement conveys a right to use the asset, even if that right is not explicitly specified in an arrangement. that affect the reported amounts of income, expenditure, assets and liabilities, and the disclosure of contingent liabilities at the end of each reporting period. Uncertainty about these assumptions and estimates could result in outcomes that Finance leases which transfer to the Council substantially all the risks and rewards incidental to ownership of require a material adjustment to the carrying amount of the asset or liability affected in the future periods. the leased item, are capitalised at the inception of the lease at the fair value of the leased asset or, if lower, at the present value of the minimum lease payments. Any initial direct costs are also added to the amount capitalised. Estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting estimates are Lease payments are apportioned between the finance charges and reduction of the lease liability so as to achieve recognised in the period in which the estimates are revised and in any future periods affected. a constant rate of interest on the remaining balance of the liability. Finance charges are charged to statement of income and expenditure. Contingent rents, if any, are charged as expenditure in the periods in which they are The Council based its assumptions and estimates on parameters available when the financial statements were prepared. incurred. Existing circumstances and assumptions about future developments, however, may change due to market changes or circumstances arising beyond the control of the Group. Such changes are reflected in the assumptions when they occur. Capitalised leased assets are depreciated over the shorter of the estimated useful life of the asset and the lease The key assumptions concerning the future and other key sources of estimation uncertainty at the end of the reporting term, if there is no reasonable certainty that the Council will obtain ownership by the end of the lease term. period are discussed in Note 2.8 Impairment of financial assets and Note 23 Fair value of assets and liabilities.
Operating lease payments are recognised as an expenditure in statement of income and expenditure on a straight- line basis over the lease term. The aggregate benefit of incentives provided by the lessor is recognised as a reduction of rental expense over the lease term on a straight-line basis.
2.17 Related parties
A related party is defined as follows:
(a) A person or a close member of that person’s family is related to the Council if that person:
(i) has control or joint control over the Council;
(ii) has significant influence over the Council; or
(iii) is a member of the key management personnel of the Council. 84 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 85 notes to the financial Statements notes to the financial Statements For the financial year ended 31 March 2015 For the financial year ended 31 March 2015
4. Property, plant and equipment 5. intangible assets
Furniture Other Assets 2015 2014 Computer and Leasehold Motor leasehold under $’000 $’000 equipment equipment improvements vehicles building construction Total Cost $’000 $’000 $’000 $’000 $’000 $‘000 $’000 At 1 April 9,852 9,682 Cost Additions 470 170 At 1 April 2013 1,410 1,969 210 65 10,552 – 14,206 At 31 March 10,322 9,852 Additions 21 7 4 – – 2,071 2,103 Disposals (3) (1) – – – – (4) Amortisation At 1 April 9,437 8,995 At 31 March 2014 1,428 1,975 214 65 10,552 2,071 16,305 Amortisation for the year 315 442 Additions 51 17 193 – – 145 406 Transfers 33 419 1,764 – – (2,216) – At 31 March 9,752 9,437 Disposals – (4) – – – – (4) Net carrying amount 570 415
At 31 March 2015 1,512 2,407 2,171 65 10,552 – 16,707 Amortisation expense charged to statement of income and expenditure: Accumulated - Operating and investment expenditure 193 276 depreciation - SSI 59 73 At 1 April 2013 1,286 1,537 48 24 4,390 – 7,285 - NCSS Charitable Fund 63 93 Depreciation charge for the year 70 106 11 13 349 – 549 315 442 Disposals (3) (1) – – – – (4)
At 31 March 2014 1,353 1,642 59 37 4,739 – 7,830 The intangible assets consist of software expenditure that are directly attributable to the development of a computer Depreciation charge for system. the year 78 131 281 13 349 – 852 Disposals – (4) – – – – (4)
At 31 March 2015 1,431 1,769 340 50 5,088 – 8,678
Carrying amount At 31 March 2014 75 333 155 28 5,813 2,071 8,475
At 31 March 2015 81 638 1,831 15 5,464 – 8,029
Included with additions of leasehold improvements for the year ended 31 March 2015 is a provision for reinstatement cost of $150,000 (31.3.14: $Nil)
2015 2014 $’000 $’000
Depreciation expense charged to statement of income and expenditure: - Operating and investment expenditure 467 365 - SSI 287 84 - NCSS Charitable Fund 98 100
852 549 86 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 87 notes to the financial Statements notes to the financial Statements For the financial year ended 31 March 2015 For the financial year ended 31 March 2015
6. Held-to-maturity financial assets 7. investments at fair value through profit or loss (cont’d)
2015 2014 Fund managed by fund managers $’000 $’000 2015 2014 Current: $’000 $’000 - Quoted bonds, at amortised cost 2,000 6,000 Net fair value gain/(loss) for the year ended is as follows: Fair value of quoted bonds 2,028 6,014 - Realised loss upon maturity – (1,136) - Unrealised gain/(loss) during the year 6,108 (264) Non-current: Quoted bonds, at amortised cost maturing: 6,108 (1,400)
- Within 2 to 5 years 11,084 13,092 - More than 5 years 11,109 13,112 No investments matured during the year ended 31 March 2015.
22,193 26,204 The movement of the carrying value of funds at 31 March 2015 is as follows: Fair value of quoted bonds 23,082 27,208 Carrying value Carrying value Total held-to-maturity financial assets 24,193 32,204 of investment Addition of Unrealised of investment Cost of at beginning investment gain at end of the investment of the year during the year during the year year The bonds have fixed coupon rates ranging from 3.10% to 5.13% (2014: 3.10% to 5.13%) per annum. The maturity dates $’000 $’000 $’000 $’000 $’000 range from January 2016 to January 2026 (2014: April 2014 to January 2026). 2015 Bonds whose maturity falls due within the next 12 months are disclosed as current assets. (a) Principal guaranteed funds 20,000 20,471 – 451 20,922 The Council’s held-to-maturity financial assets are all denominated in Singapore dollars (b) Capital protected notes 30,000 28,893 – 438 29,331 (c) Non principal guranteed or capital protected funds 100,000 - 100,000 5,219 105,219 7. investments at fair value through profit or loss 150,000 49,364 100,000 6,108 155,472
2015 2014 Carrying value Carrying value $’000 $’000 of investment Unrealised of investment Cost of at beginning gain/(loss) at end of the Investments held by the Council: investment of the year during the year year - Quoted equity securities 5,409 7,287 $’000 $’000 $’000 $’000 - Funds managed by fund managers 155,472 49,364 2014 Total investments at fair value through profit or loss 160,881 56,651 (a) Principal guaranteed Non-current 5,409 7,287 funds 20,000 20,303 168 20,471 Current 155,472 49,364 (b) Capital protected notes 30,000 29,325 (432) 28,893
160,881 56,651 50,000 49,628 (264) 49,364
The investments comprise groups of financial assets that are managed and their performance is evaluated on a fair value (a) The principal guaranteed funds account for $20,922,000 (2014: $20,471,000) of the carrying amounts above, for basis in accordance with a documented risk management or investment strategy, and information is provided to the which the fund managers have guaranteed the aggregate principal balance amounting to $20,000,000 (2014: Council on that basis. Accordingly, these investments have been treated as financial assets at fair value through profit $20,000,000). or loss. (b) The principal of the capital protected notes, amounting to $30,000,000 (2014: $30,000,000) are redeemable at par The performance of the investments held by the Council and funds managed by fund managers are actively monitored on maturity. and managed on a fair value basis.
The Council’s investments at fair value through profit or loss are all denominated in Singapore dollars.
Included in the funds managed by fund managers are investments where the fund managers have guaranteed the principal amounts if the investment are carried to the end of the management term and investments in capital protected notes that are redeemable at par on maturity of the notes. 88 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 89 notes to the financial Statements notes to the financial Statements For the financial year ended 31 March 2015 For the financial year ended 31 March 2015
8. Debtors, pledged receivables and prepayments 9. Cash and bank balances
2015 2014 2015 2014 $’000 $’000 $’000 $’000
Debtors 2,004 2,416 Cash at bank 41,570 43,860 Other debtors and pledged receivables 16,189 10,630 Fixed bank deposits 56,051 130,500 Interest receivable on bank balances 50 20 Cash on hand 8 8 Interest receivable on held-to-maturity financial assets 318 416 Cash and cash equivalents 97,629 174,368 Sundry deposits 630 636 Prepaid operating expenses 35 38 Advances to suppliers 12 12 Fixed bank deposit bears interest at an average rate of 1.34% (2014: 0.48%) per annum and for tenure of approximately 99 days (2014: 58 days). 19,238 14,168 Less: Prepaid operating expenses (35) (38) The Council’s cash and bank balances are denominated in Singapore dollars. Less: Advances to suppliers (12) (12) Add: Cash and bank balances 97,629 174,368
Total loans and receivables 116,820 188,486
Debtors that are past due but not impaired
The Council has receivables amounting to $571,000 (2014: $77,000) that are past due at the end of the reporting period but not impaired. These receivables are unsecured and the analysis of their aging at the end of the reporting period is as follows:
2015 2014 $’000 $’000 Debtors past due but not impaired: Past due 1-30 days 71 9 Past due 31-90 days 44 26 More than 90 days 456 42
571 77
Debtors that are impaired
The Council’s debtors that are impaired at the end of the reporting period and the movement of the allowance accounts used to record the impairment are as follows:
2015 2014 $’000 $’000 Debtors- nominal amounts 20 – Less: Allowance for doubtful debt (20) –
– – Movement in allowance accounts: At 1 April – – Charge for the year 20 –
At 31 March 20 –
At the end of the reporting period, NCSS has provided an allowance of $19,766 for impairment of the donation income that is receivable from Coin Company International PLC which has entered into administration on 27 Nov 2014. 90 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 91 notes to the financial Statements notes to the financial Statements For the financial year ended 31 March 2015 For the financial year ended 31 March 2015
10. Trust Funds 11. Endowment Fund
2015 2014 2015 2014 $’000 $’000 $’000 $’000
VWOs - Charities Capability Fund: At beginning and end of year 191,884 191,884 - VWO Capability Fund 1 1 1 - VWO Capability Fund 2 776 946 The Endowment Fund, which was established under Section 12 of the National Council of Social Service Act (Chapter 195A - VWO Capability Fund 3 2,629 1,899 amended in September 2000) (the “Act”) and in accordance with the provision of the Act, consists of: - ComCare and Others 3 3 Charities Fund 613 687 (a) all donations and gifts accepted by the Council for the Endowment Fund; Charities Fund 2 1,908 883 IMCDF – Reinvestment Fund for SWTS 374 374 (b) all reserves of the Council in excess of two years of its operating expenditure; and
6,304 4,793 (c) such other monies as the Council may determine to transfer to the Endowment Fund. WDA Disability Employment Project Fund 16 44 Interest, dividends and other income derived from the Endowment Fund are credited to the General Fund. The Endowment MOE Special Education Fund 64,982 48,663 Fund may be used for such purposes as may be approved by the Minister in writing. The Endowment Fund is intended School Pocket Money Fund 1,098 758 to provide a safeguard towards continuity of funding for all member Voluntary Welfare Organisations in the event the Tote Board Social Service Fund 5,608 11,402 Council has difficulties in raising funds. During any financial year, the aggregate amount of General Fund and ComChest Lee Wee Kheng Fund 25,837 25,602 Fund that is in excess of two years of the Council’s operating expenditure will be transferred from the General Fund to the Endowment Fund. No transfer has been made in the current and prior year. MSF Funding for VWOs Development Budget 164 1,106 MSF Funding for VWOs Recurrent Budget 730 18,004 12. General Fund The Wan Boo Sow Charity Fund 59 61 President’s Challenge 8,546 10,133 Note 2015 2014 Social Service Sector ICT Master Plan 1,828 1,828 $’000 $’000 Care & Share 25,742 – IDA Digital Inclusion Fund 8,000 – At 1 April 40,612 48,291 Surplus/(deficit) for the year 17,103 (6,683) Total 148,914 122,394 Transfer to ComChest Fund 13 (12,485) (996) Represented by: At 31 March 45,230 40,612 Bank balances 161,436 141,712 Fixed bank deposits – 6,000 Sundry receivables 294 57 The General Fund represents accumulated surplus and is for the purpose of meeting operating expenses incurred by the Held-to-maturity financial assets 24,576 5,071 Council.
186,306 152,840 The General Fund, together with the Comchest Fund, do not exceed two years of the Council’s operating expenses. Less: Sundry creditors and accruals (37,392) (30,446) 13. ComChest Fund 148,914 122,394
Balance as at beginning of the year 122,394 92,112 Note 2015 2014 $’000 $’000 Incoming resources 294,070 315,759 Outgoing resources (267,550) (285,477) At 1 April 16,011 15,015 Transfer from General Fund 12 12,485 996 Net movement for the year 26,520 30,282 At 31 March 28,496 16,011 Balance as at end of the year 148,914 122,394
The ComChest Fund was established by the Board, effective from the financial year commencing 1 April 2007.
The purpose of ComChest Fund is to fund programmes of the Council’s members supported by Community Chest, in the event that there is a shortfall in fund-raising in future years.
The amount equivalent to the surplus of Community Chest in any financial year is transferred from the General Fund to the ComChest Fund. In the event of a deficit in the fund-raising proceeds from Community Chest in any financial year, the amount equivalent to the deficit is transferred from the Comchest Fund to the General Fund to cover service allocations due to members. 92 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 93 notes to the financial Statements notes to the financial Statements For the financial year ended 31 March 2015 For the financial year ended 31 March 2015
14. Deferred capital grants 17. Service allocations
2015 2014 2015 2014 $’000 $’000 $’000 $’000
Capital grant received 18,858 18,858 Allocation to programmes/projects 57,330 52,909 Other allocations 8,401 – Accumulated amortisation: Service allocations charged as an expense to proceeds from Community Chest 65,731 52,909 At 1 April 11,769 11,439 Service allocations charged as an expense to proceeds from other donation income 100 – Amortisation for the year 752 330 Receipt of over allocation of prior years – (165) At 31 March 12,521 11,769 Service allocations 65,831 52,744 Net carrying amount 6,337 7,089
Amortisation charged to statement of income and expenditure: Allocation to programmes and projects includes disbursements to member Voluntary Welfare Organisations, project expenditure to build capability of Voluntary Welfare Organisations, raise public awareness of social services and disbursements under ComChest Care Programme. For the year of 2015, no amount has been disbursed under ComChest Government and other grants: Care Programme (2014: $500). - Amortisation of deferred capital grant 299 319 Other allocations refer to transfer of funds to trust accounts ring-fenced for specific purposes. SSI - MSF Capital Grant 453 11 18. Significant related party transactions 752 330 For the purposes of these financial statements, parties are considered to be related to the Council if the Council has the direct and indirect ability to control the party, jointly control or exercise significant influence over the party in making 15. Provision for reinstatement cost financial and operating decisions, or vice versa, or where the Council and the party are subject to common control or common significant influence. Related parties may be individuals or other entities. The Council considers government agencies to be related parties. 2015 2014 $’000 $’000 The Council considers the CEO and directors of the Council to be key management personnel in accordance with SB-FRS 24 Related Party Disclosures. At 1 April – – Provision during the year 150 – (a) Compensation of key management personnel At 31 March 150 – The remuneration of key management personnel during the year was as follows:
Provision for reinstatement cost is determined based on quotation from the quantity surveyor for the renovation project. 2015 2014 The cost is capitalised as part of property, plant and equipment and is depreciated over the lease terms. $’000 $’000
Short-term employee benefits 3,102 2,139 16. Sundry creditors and accruals Contributions to defined contribution plan 221 159
3,323 2015 2014 2,298 $’000 $’000 Number of key management personnel 15 12 Sundry creditors 1,702 1,442 Accrued operating expenses 16,225 10,721 The remuneration of key management personnel is determined by the Board of the Council. Advances held for designated projects 10,317 5,289 Grant income received in advance 10,199 13,233 38,443 30,685 Less: Grant income received in advance (10,199) (13,233)
Total financial liabilities at amortised cost 28,244 17,452 94 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 95 notes to the financial Statements notes to the financial Statements For the financial year ended 31 March 2015 For the financial year ended 31 March 2015
18. Significant related party transactions (cont’d) 19. Commitments and contingent assets
(b) Other related party transactions 2015 2014 $’000 $’000 Other than disclosed elsewhere in the financial statements, the transactions with related parties based on agreed terms are as follows: (a) Approved funding to members 47,131 55,696
2015 2014 The Council has budgeted an approved funding of $47,131,000 (2014, $55,696,000) for disbursements to its VWOs $’000 $’000 for subsequent financial year.
Ministry of Social and Family Development (b) Operating leases Grant income and income on provision of services received and recognised 23,590 18,957 The Council has entered into commercial leases on its leasehold buildings and computer software. These leases have an average tenure of three with no contingent rent provision included in the contracts. Singapore Totalisator Board Donation received and recognised 28,463 18,163 Future minimum rental payable under non-cancellable operating leases at the end of the reporting period are as follows Ministry of Education Grant income received and recognised 276 276 2015 2014 Ministry of Finance $’000 $’000 Grant income received and recognised 1,054 1,211 Within one year 3,468 3,785 Licence fee for accounting software paid/payable (577) (730) Between one and five years 1,652 5,120 Infocomm Development Authority of Singapore 5,120 8,905 Service fee paid/payable (1,699) (1,890)
People’s Association (c) Contingent assets Temporary Occupation Licence fee paid/payable (526) (526) The Care & Share is a national fund-raising and volunteerism movement for the social service sector which was launched in December 2013. The Council will be able to claim matching grants for funds raised by Community Civil Service College Chest from Ministry of Social and Family Development over the next few years until 31 December 2017, for eligible Training courses fees paid/payable (182) (53) projects which are subject to approval by the Board and Ministry of Social and Family Development. Based on the Ministry of Health funds raised by Community Chest in the reporting period, $46.8m (2014: $12.7m) is eligible to be matched under the Care & Share movement. During the reporting period, approved projects amounted to $11.8m, of which $5.2m Grant income received and recognised 388 – has been received (2014: nil). Ministry of Trade and Industry 20. Number of employees Grant income received and recognised 251 – The number of employees in the Council at the end of the year was 314 (2014: 267). Total staff costs of the Council The Council also transacts with other government agencies in its normal day-to-day operations, where the amounts amounted to $27,404,000 (2014: $22,185,000). are individually and collectively not significant. 21. Taxation
The Council is exempted from income tax under Section 13(1)(e) of the Income Tax Act, Cap. 134.
22. Financial risk management objectives and policies
The Council is exposed to credit risk, liquidity risk and market risk (including interest rate and market prices risks) arising from its operations. The Council’s risk management approach seeks to minimise the potential material adverse effects from these exposures. As a whole, the Council has implemented risk management policies and guidelines which set out its tolerance of risk and its general risk management philosophy. In connection with this, the Council has established a framework and process to monitor the exposures so as to ensure appropriate measures can be implemented in a timely and effective manner. 96 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 97 notes to the financial Statements notes to the financial Statements For the financial year ended 31 March 2015 For the financial year ended 31 March 2015
22. Financial risk management objectives and policies (cont’d) 22. Financial risk management objectives and policies (cont’d)
Credit risk Reserves management
Credit risk is the risk of financial loss to the Council if counterparty to a financial instrument fails to meet its contractual obligations. The reserves of the Council comprise the ComChest Fund, General Fund and Endowment Fund. The ComChest Fund is an internally established reserve to track the fund-raising proceeds that are yet to be distributed to the member Voluntary Management has a credit policy in place and the exposure to credit risk is monitored on an ongoing basis. Investments Welfare Organisations in any financial year. The sum of the ComChest Fund and General Fund as at the financial year and financial transactions are with counterparties that are of high credit standing. Substantial portion of the Council’s reporting date is capped at an amount not exceeding two years of the Council’s annual operating expenditure (including investments are of investment grades, as defined by Standards & Poor’s or Moodys. Cash and bank balances are placed service expenditure). All reserves of the Council in excess of two years of its annual operating expenditure are transferred to with financial institutions which are regulated. the Endowment Fund. Utilisation of the reserves from the Endowment Fund would require written approval from the Minister.
Exposure to credit risk There were no changes in the Council’s approach to reserves management during the year. The Council is not subject to externally imposed capital reserve requirements. At the end of the reporting period, the maximum exposure to credit risk is represented by the carrying amount of each financial asset in the statement of financial position. Market price risk
Credit risk concentration profile Market price risk is the risk that the fair value or future cash flows of the Council’s financial instruments will fluctuate because of changes in market prices (other than interest or exchange rates). The Council’s exposure to changes in market At the end of the reporting period, approximately 52% (2014: 34%) of the Council’s outstanding debtors and pledged prices relates primarily to the investments in debt and equity securities. receivables were due from two debtors (2014: two). The Council’s objective is to manage and control market risk exposures within acceptable parameters, while optimising Liquidity risk the return on risk. It is the Council’s policy to achieve an appropriate diversification in its investment portfolio in order to mitigate such risk. Liquidity risk is the risk that the Council will encounter difficulty in meeting financial obligations due to shortage of funds. The Council’s exposure to liquidity risk arises primarily from mismatches of the maturities of financial assets and At the reporting date, if market prices for the investments in debt and equity securities had declined by 10%, assuming liabilities. In the management of liquidity risk, the Council monitors and maintains a level of cash and bank balances all other variables remain constant, the Council’s surplus/(deficit) for the year would decrease/increase by approximately deemed adequate to finance the Council’s operations and to mitigate the effects of fluctuations in short-term cash flows. $16,088,000 ( 2014: $5,665,000) respectively. An increase in 10% of the equity prices would have an equal but opposite effect.
Analysis of financial instruments by remaining contractual maturities Interest rate risk
The table below summarises the maturity profile of the Company’s financial assets and liabilities at the end of the Interest rate risk is the risk that the fair value or future cash flows of the Council’s financial instruments will fluctuate reporting period based on contractual undiscounted repayment obligations. because of changes in market interest rates. The Council’s exposure to changes in interest rates relates primarily to the interest-bearing fixed bank deposits and investment in debt securities. The effective interest rates at the statement of One year Total financial position date and the periods in which they mature or re-price (whichever is earlier) are as follows: or less Fixed interest rate maturing $'000 $'000 Effective Within More 2015 interest Within 2 to 5 than 5 rate 1 year years years Total Debtors, pledged receivables 19,203 19,203 Cash and bank balances 97,629 97,629 % $’000 $’000 $’000 $’000 Total undiscounted financial assets 116,832 116,832 2015 Sundry creditors and accruals 38,443 38,443 Fixed bank deposits 1.34 56,051 – – 56,051 Total undiscounted financial liabilities 38,443 38,443 Held-to-maturity financial assets 4.29 2,000 11,084 11,109 24,193 Total net undiscounted financial assets 78,389 78,389 58,051 11,084 11,109 80,244
One year Total 2014 or less Fixed bank deposits 0.48 130,500 – – 130,500 $'000 $'000 Held-to-maturity financial 2014 assets 4.24 6,000 13,092 13,112 32,204
Debtors, pledged receivables 14,130 14,130 136,500 13,092 13,112 162,704 Cash and bank balances 174,368 174,368 Total undiscounted financial assets 188,498 188,498 As the Council’s investments in bonds and placements of fixed bank deposits are fixed rate instruments, the Council has Sundry creditors and accruals 30,685 30,685 no exposure to interest rate volatility. Total undiscounted financial liabilities 30,685 30,685 The Council does not utilise interest rate swaps to hedge against its interest rate risk. The Council relies on professional Total net undiscounted financial assets 157,813 157,813 fund managers to monitor and mitigate the adverse effects of interest rate changes on its investment portfolios. 98 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 99 notes to the financial Statements notes to the financial Statements For the financial year ended 31 March 2015 For the financial year ended 31 March 2015
23. Fair value of assets and liabilities Level 2 fair value measurements
(a) Fair value hierarchy The following is a description of the valuation techniques and inputs used in the fair value measurement for assets that are categorised within Level 2 of the fair value hierarchy: The Council categorises fair value measurements using a fair value hierarchy that is dependent on the valuation inputs used as follows: Investments at fair value through profit or loss
- Level 1 – Quoted prices (unadjusted) in active market for identical assets or liabilities that the Group can access at The fair value is a combination of quoted instruments and funds at published market bid price at the balance sheet date the measurement date, and unquoted funds based on the net asset value of the investees provided by non-related fund managers.
- Level 2 – Inputs other that quoted prices included within Level 1 that are observable for the asset or liability, either Level 3 fair value measurements directly or indirectly, and (i) Information about significant unobservable inputs used in Level 3 fair value measurements - Level 3 – Unobservable inputs for the asset or liability. Investments at fair value through profit or loss Fair value measurements that use inputs of different hierarchy levels are categorised in its entirety in the same level of the fair value hierarchy as the lowest level input that is significant to the entire measurement. The fair value is determined by reference to valuation provided by non-related fund managers based on the net asset value of the investees. (b) Assets and liabilities measured at fair value (ii) Movements in Level 3 assets and liabilities measured at fair value The following table shows an analysis of each class of assets measured at fair value at the end of the reporting period: The following table shows a reconciliation from the beginning balances to the ending balances for fair value $’000 measurements in Level 3 of the fair value hierarchy: Fair value measurements at the end of the reporting period using 2015 2014 $’000 $’000 Quoted prices Significant in active observable At 1 April 28,893 46,832 markets for inputs other Significant Purchase – – identical than quoted unobservable instruments prices inputs Total gains /(losses) for the year included in statement of income and expenditure 438 (208) (Level 1) (Level 2) (Level3) Total Disposal – (17,731) 2015 At 31 March 29,331 28,893 Financial assets measured at fair value Total gains /(losses) for the year included in statement of income and expenditure Investments at fair value through profit or - Net fair value gain/ loss on investments at fair value through profit or loss 438 (208) loss:
- Quoted equity securities 5,409 – – 5,409 24. Fund-raising proceeds from Community Chest - Funds managed by fund managers 102,901 23,240 29,331 155,472 2015 2014 Financial assets as at 31 March 2015 108,310 23,240 29,331 160,881 $’000 $’000
2014 Tax deductible donations 44,311 32,265 Tax non-deductible donations 33,905 21,475 Financial assets measured at fair value Investments at fair value through profit or 78,216 53,740 loss: - Quoted equity securities 7,287 – – 7,287 25. Authorisation of financial statements for issue - Funds managed by fund managers – 20,471 28,893 49,364 The financial statements for the year ended 31 March 2015 were authorised for issue in accordance with a resolution of Financial assets as at 31 March 2015 7,287 20,471 28,893 56,651 the Council members on 15 June 2015.
There have been no transfers between the levels during the year.
23. Fair value of assets and liabilities (cont’d) NCSS ANNUAL REPORT 2014 101 FY2014 Disbursement ($)
Dignifying the Lives of the Elderly Alzheimer’s Disease Association • Alzheimer’s Disease Association Specialised Caregiver Support Service (Dementia) 91,921 • New Horizon Centre (Toa Payoh) 89,118 AWWA Ltd (formerly known as Asian Women’s Welfare Association) • AWWA Senior Community Home (formerly known as AWWA Community Home for Senior Citizens) 426,285 • AWWA Rehab & Day Care Centre (formerly known as AWWA READYCARE Centre) 234,447 Bright Hill Evergreen Home 533,390 HCA Hospice Care • HCA Specialised Caregiver Support Service (Palliative) 91,921 • Day Hospice Centre 451,635 • Home Hospice Service 1,350,919 • HCA Kang Le Day Care Centre - NEW 207,498 Lions Befrienders Service Association (Singapore) • Lions Befrienders 864,266 Metta Welfare Association • Metta Hospice Care 146,621 PERTAPIS Education and Welfare Centre • PERTAPIS Senior Citizens Fellowship Home 90,262 NCSS Presbyterian Community Services • Dorcas Home Care Service 112,218 SAGE Counselling Centre COMMUNITY • SAGE Counselling Centre 244,763 • The Seniors Helpline 41,190 Sathya Sai Social Service (Singapore) FUNDING • Tembusu Home Help Service 28,298 Singapore Leprosy Relief Association • SILRA Home 121,733 Sunlove Abode for Intellectually-Infirmed Ltd DISBURSEMENT • Dementia Day Care Centre for the Elderly (Formerly known as Sunlove Dementia Day Care) 53,656 • Sunlove Home Help Service 159,193 Sunshine Welfare Action Mission • SWAMI Dementia Day Care 70,243 • SWAMI Home Help Service 98,969 Thye Hua Kwan Moral Charities Limited • THK Care Provider 378,758 • THK Home Help Service East 121,752 • THK Home Help Service West 315,983 TOUCH Community Services Limited • TOUCH Home Care - Ensuite 177,211 • TOUCH Home Care - Home Help 223,090 Subtotal (Dignifying the Lives of the Elderly) 6,725,340
Helping Persons with Disabilities Lead Independent Lives Association for Persons with Special Needs • APSN Centre for Adults 600,883 Autism Association (Singapore) • Eden Centre for Adults 54,270 Autism Resource Centre (Singapore) • ARC(S) Employability and Employment Centre - NEW 5,747 102 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 103 FY2014 FY2014 Disbursement ($) Disbursement ($)
Bizlink Centre Singapore Ltd • THK Therapy Services 597,317 • Business Development Division 611,292 TOUCH Community Services Limited • Employment Placement Division 106,521 • TOUCH Ubi Hostel 80,171 • Vocational Assessment Division 116,602 Subtotal (Helping Persons with Disabilities Lead Independent Lives) 17,851,773 Cerebral Palsy Alliance Singapore (CPAS) • Cerebral Palsy Alliance Singapore - Day Activity Centre 133,157 Keeping Families Together • CPAS - Goodwill Rehabilitation & Occupational Workshop (GROW) 355,151 AMKFSC Community Services Ltd Club Heal • Ang Mo Kio Family Service Centre 191,658 • The HEALing Friends - NEW 59,400 • Cheng San Family Service Centre 232,083 Handicaps Welfare Association1 • Family Services @ Yio Chu Kang - NEW 5,003 • Dedicated Transport Service2 1,082,000 • Punggol Family Service Centre 140,453 Metta Welfare Association • Sengkang Family Service Centre 213,218 • Metta Day Activity Centre for the Intellectually Disabled 68,269 AWWA Ltd (formerly known as Asian Women’s Welfare Association) Movement for the Intellectually Disabled of Singapore • AWWA Family Service Centre 235,729 • Hi-Job! 44,699 Beyond Social Services2 9,131 • IDEA Employment Development Centre 1,180,565 Care Corner Counselling Centre 1,090,102 • MINDS Ang Mo Kio Training and Development Centre 265,168 Care Corner Family Service Centre (Admiralty) 186,268 • MINDS Clementi Training and Development Centre 244,929 Care Corner Family Service Centre (Queenstown) 178,183 • MINDS MYG 20,060 Care Corner Family Service Centre (Toa Payoh) 223,998 • MINDSville@Napiri - Home 539,522 Care Corner Family Service Centre (Woodlands) 180,878 • MINDSville@Napiri - Hostel/Group Home 185,910 Care Corner Singapore Ltd • MINDSville@Napiri - Napiri Training and Development Centre 102,873 • Care Corner Family Service Centre (Tampines) 124,283 • SIA-MINDS Employment Development Centre 1,486,755 Counselling and Care Centre 905,910 • Woodlands Employment Development Centre 1,241,266 Fei Yue Family Service Centre National Council of Social Service • Fei Yue Family Service Centre (Bukit Batok) 186,268 • Project H.I.R.E. 13,953 • Fei Yue Family Service Centre (Champions Way) 135,063 SG Enable Ltd • Fei Yue Family Service Centre (Choa Chu Kang) 175,488 • ‘LTA Cares’ Fund 100,000 • Fei Yue Family Service Centre (Yew Tee) 132,368 • NCSS Special Assistance Fund 486,000 Foundation of Rotary Clubs (Singapore) Ltd • Enabling Village2 2,730,000 • Rotary Family Service Centre 151,233 Singapore Association for Mental Health Good News Community Services • SAMH Bukit Gombak Group Homes 84,571 • Pasir Ris Family Service Centre 132,368 • SAMH Insight Centre 1,000,940 HELP Family Service Centre 337,115 • SAMH Oasis Day Centre 215,035 Kampong Kapor Family Service Centre 162,013 Singapore Association of the Visually Handicapped Lakeside Family Services • Braille Production Unit 172,137 • Lakeside Family Centre (Jurong East) 145,843 • Library Services 37,267 • Lakeside Family Centre (Jurong West) 237,473 SPD (formerly known as Society for the Physically Disabled) Methodist Welfare Services • Employment Support Programme 68,673 • Covenant Family Service Centre 135,063 • Sheltered and Production Workshop 609,840 • Daybreak Family Service Centre 140,453 • SPD Therapy Hub 834,642 • Tampines Family Service Centre 151,233 • Specialised Case Management Programme 309,720 Montfort Care • SPD-SOKA Day Activity Centre 379,570 • @27 Family Service Centre 151,233 • The Specialised Assistive Technology Centre 193,771 • Marine Parade Family Service Centre 215,913 SUN-DAC (2 centres) 273,418 PAVE The Singapore Association for the Deaf • PAVE at Siglap 163,271 • SADeaf Deaf Access 202,356 Persatuan Pemudi Islam Singapura The Singapore Cheshire Home • As-Salaam PPIS Family Support Centre 337,115 • The Singapore Cheshire Home Day Care Centre 131,347 • PPIS Family Service Centre (East) 118,893 • The Singapore Cheshire Home Residential Care 490,040 • PPIS Family Service Centre (West) 116,198 • The Singapore Cheshire Home2 32,120 REACH Community Services Society Thye Hua Kwan Moral Charities Limited • REACH Family Service Centre 180,878 • Skills Training and Sheltered Employment Programme for People with Visual Impairment 303,846 104 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 105 FY2014 FY2014 Disbursement ($) Disbursement ($)
Samaritans of Singapore 1,472,305 Bethesda Care & Counselling Services Centre Sembawang Family Service Centre 151,233 • Bethesda Care & Counselling Services Centre - Enhanced STEP-UP (Service A and B) 3,060 Serangoon Moral Family Service Centre 162,013 Bethesda Community Assistance and Relationship Enrichment Centre Shan You Counselling Centre • Bethesda Community Assistance and Relationship Enrichment Centre - Enhanced STEP-UP • Shan You Counselling and Casework 393,201 (Service A and B) 4,704 Singapore After-Care Association Boys’ Town, Singapore • SACA Aftercare Case Management Service 84,289 • Boys’ Town - Enhanced STEP-UP (Service A and B) 1,656 Singapore Anti-Narcotics Association Canossian Daughters of Charity • SANA Aftercare Case Management Service 108,221 • Canossian EIPIC 14,523 Singapore Buddhist Lodge Welfare Foundation • Canossian School 151,693 • SBL Vision Family Service Centre 129,673 Care Community Services Society Singapore Indian Development Association • Care Community Services Society - Enhanced STEP-UP (Service A and B) 6,923 • SINDA Family Service Centre 124,283 Care Corner - Teck Ghee Youth Centre Society of Sheng Hong Welfare Services • Care Corner - Teck Ghee Youth Centre - Enhanced STEP-UP (Service A and B) 20,123 • Hougang Sheng Hong Family Service Centre 145,843 Care Corner Family Service Centre (Admiralty) South Central Community Family Service Centre Limited • Care Corner Family Service Centre (Admiralty) - Enhanced STEP-UP (Service A and B) 6,900 • South Central Community Family Service Centre 183,573 Care Corner Family Service Centre (Woodlands) Thye Hua Kwan Moral Charities Limited • Care Corner Family Service Centre (Woodlands) - Enhanced STEP-UP (Service A and B) 360 • THK Family Service Centre @ Bedok North 285,983 Care Corner Singapore Ltd 2 • THK Family Service Centre @ Bukit Panjang 148,538 • Care Corner Educational Therapy Service 5,100 • THK Family Service Centre @ Jurong 159,318 Cerebral Palsy Alliance Singapore (CPAS) • THK Family Service Centre @ MacPherson 191,658 • CPAS - EIPIC 395,351 • THK Family Service Centre @ Tanjong Pagar 194,353 • CPAS - Therapy Rehabilitation 226,920 TRANS Family Services • Cerebral Palsy Alliance Singapore School 530,212 • Trans Family Service Centre (Bedok) 153,928 Children-At-Risk Empowerment Association • Trans Family Service Centre (Bukit Timah) 105,418 • Children-At-Risk Empowerment Association (CARE Singapore) - Enhanced STEP-UP (Service A and B) 10,507 Viriya Family Service Centre 105,418 EMCC Whispering Hearts Family Service Centre 153,928 • EMCC - Enhanced STEP-UP (Service A) 5,610 Subtotal (Keeping Families Together) 11,875,555 EN Community Services Society • EN Community Services Society - Enhanced STEP-UP (Service A) 7,044 Nurturing Children & Youth to Succeed Fei Yue Community Services Alive Community Network • eGEN 267,813 • Alive Community Network - Enhanced STEP-UP (Service A and B) 22,403 • Fei Yue EIPIC 140,671 AMKFSC Community Services Ltd Good News Community Services • The Ang Mo Kio Family Service Centres (Cheng San) - Enhanced STEP-UP (Service A and B) 3,383 • Pasir Ris Family Service Centre - Enhanced STEP-UP (Service B) 45 AWWA Ltd (formerly known as Asian Women’s Welfare Association) Kampong Kapor Family Service Centre • AWWA Early Intervention Centre (formerly known as AWWA Early Years Centre) 153,770 • Kampong Kapor Family Service Centre - Enhanced STEP-UP (Service A) 1,296 • AWWA School 847,245 Life Community Services Society • AWWA Community Integration Service (formerly known as AWWA TEACH ME Services) 871,538 • Friends of Children and Youth 167,758 Association for Persons with Special Needs • MightyKids, Families & Community (MightyKFC) 108,931 • Chaoyang School 515,264 Lutheran Community Care Services Limited • Delta Senior School 923,939 • Lutheran Community Care Services - Enhanced STEP-UP (Service A and B) 33,624 • Katong School 490,549 MCYC Community Services Society • Tanglin School 577,749 • MCYC Community Services Society - Enhanced STEP-UP (Service A) 1,125 Autism Association (Singapore) Metta Welfare Association • Eden Children’s Centre (Clementi) 42,144 • Metta Preschool @ Punggol 72,044 • Eden Children’s Centre (Simei) 45,277 • Metta Preschool @ Simei 64,356 • Eden School 904,427 • Metta School 805,767 Autism Resource Centre (Singapore) Morning Star Community Services • Pathlight School 2,416,932 • Morning Star Community Services - Enhanced STEP-UP (Service A) 5,916 • ARC WeCAN EIP 86,852 106 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 107 FY2014 FY2014 Disbursement ($) Disbursement ($)
Movement for the Intellectually Disabled of Singapore Young Men’s Christian Association of Singapore • Fernvale Gardens School 456,670 • Young Men’s Christian Association of Singapore - Enhanced STEP-UP (Service A and B) 10,755 • Lee Kong Chian Gardens School 562,681 Youth Guidance Outreach Services • MINDSville@Napiri - Children’s Wing 94,073 • Experiential Learning and Mentoring Programme (AMK) 58,715 • Towner Gardens School 542,334 • Experiential Learning and Mentoring Programme (Woodlands) 123,115 • Woodlands Gardens School 562,991 • Youth Guidance Outreach Services - Enhanced STEP-UP (Service A and B) 25,545 National Council of Social Service Subtotal (Nurturing Children & Youths to Succeed) 20,538,166 • SPED Financial Assistance Scheme 244,290 • Inclusive Playground 160,000 Expected Annual Adjustment3 189,472 Persatuan Persuratan Pemuda Pemudi Melayu (Malay Youth Literary Association) Project Expenditure4 149,769 • Frenz 437,676 Subtotal: Allocation to programmes/projects 57,330,075 • Persatuan Persuratan Pemuda Pemudi Melayu - Enhanced STEP-UP (Service A and B) 26,724 Presbyterian Community Services Other Allocations5 • Grace Orchard School 643,521 • Digital Inclusion Fund 8,000,000 Rainbow Centre, Singapore • Temasek Cares - Special Needs Building Capability Project 401,400 • Rainbow Centre - Margaret Drive School 943,083 • Rainbow Centre - Yishun Park School 1,129,205 Subtotal: Other Allocations 8,401,400 • Rainbow Centre EIP Margaret Drive 207,201 • Rainbow Centre EIP Yishun Park 244,219 Grand Total 65,731,475 REACH Community Services Society • REACH Family Service Centre - Enhanced STEP-UP (Service A and B) 11,685 Singapore Association of the Visually Handicapped Notes • Lighthouse School 134,213 1. Funding is given through the Ministry of Social and Family Development who is centrally managing the dedicated transport SPD (formerly known as Society for the Physically Disabled) service. • Building Bridges EIPIC Centre (Jurong) 74,607 2. These are disbursements of designated donations. • Building Bridges EIPIC Centre (Tiong Bahru) 55,813 3. This is a provision for adjustment of per cap programmes that have served different musters from the expected musters. The St Andrew’s Mission Hospital adjustments are expected after the audited accounts are submitted, which also include adjustments for prior year. • St Andrew’s Autism School 502,342 4. Project expenditure includes funding to build capability of VWOs and to raise public awareness of social services. Student Advisory Centre Limited 5. Other allocation refers to transfer of funds to trust accounts ringfenced for specific purposes. • Student Advisory Centre Limited - Enhanced STEP-UP (Service A) 30,330 6. All funding figures in this listing are rounded to the nearest dollar. Students Care Service • Buddy’IN - New 22,081 • Learning and Social Support Programme 375,720 • Students Care Service (Clementi) - Enhanced STEP-UP (Service A and B) 8,448 • Students Care Service (Hougang) - Enhanced STEP-UP (Service A and B) 4,332 • Students Care Service (Yishun)- Enhanced STEP-UP (Service A and B) 5,808 • SYNC (3 centres) 687,999 • Youth COP 265,147 The Ramakrishna Mission • WINGS Counselling Centre - Enhanced STEP-UP (Service A) 8,767 The Salvation Army • Kids In Play 99,818 The Singapore Association for the Deaf • SADeaf Community Integration Support for the Hearing Impaired - Itinerant Support Service 265,611 • Singapore School for the Deaf 64,683 Thye Hua Kwan Moral Charities Limited • THK EIPIC Centre @ Ang Mo Kio 78,594 • THK EIPIC Centre @ Choa Chu Kang 181,962 • THK EIPIC Centre @ Tampines 70,905 • THK EIPIC Centre @ Woodlands 148,075 TOUCH Community Services Limited • TOUCH Community Services Limited - Enhanced STEP-UP (Service A and B) 6,924 108 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 109
Organisational Chart
BOARD
Executive Audit Community Services Human Advocacy & Volunteer Resource Committee Committee Chest Committee Capital Research Resource Provisions Committee Development Panel Committee Committee Panel (till July 2014)
Investment CEO NCSS BOARD Sub- Committee Internal OF COUNCIL, Audit MANAGEMENT, Central Executive COMMITTEES, Office Office --Human Resource --Planning and Organisation AND LISTINGS Development --Corporate Communications
Advocacy and Fund-Raising Human Capital Service Planning Funding and Membership and Engagement Development and Development Corporate Group Group Group Group Functions Group
--Advocacy and --Community Chest -- Social Service --Children, Youth and --Fund Allocation Research --Care & Share Institute Family Services --VWO Benefits --Membership Secretariat -- Sector Manpower --Disability Services --Finance --Funding Policy --President’s -- Social Service --Eldercare Services --Administration --VWO Development Challenge Leadership Unit --Mental Health --Info-Communication --New and Emerging Secretariat Services System Initiatives --Standards and Impact 110 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 111
NCSS Board of Council
Patron-In-Chief Patron Adviser His Excellency Mr Chan Chun Sing (till 8 April 2015) Madam Halimah Yacob Robert Chew PBM Dr Tony Tan Keng Yam Minister in the Prime Minister’s Office Speaker of Parliament Honorary Treasurer President of the Republic of Singapore Mr TAN CHUAN-JIN (from 9 April 2015) Mr Chew has been an NCSS Board member since 2010 and is the NCSS Honorary Treasurer from Minister for Social and Family Development 2014. He is a former partner at Accenture and is currently a partner at Stream Global Pte Ltd. He is a Director of Pteris Global, Alexandra Health and Integrated Health Information Systems and serves on the boards of Kwong Wai Shiu Hospital, Shared Services for Charities and TOUCH Community Services. Hsieh Fu Hua President
Mr Hsieh was appointed President of the NCSS Board in August 2012. He is the founder of Girija Pande BinjaiTree, a charitable organisation since 2008. He also helped establish two other charities, Board Member Shared Services for Charities Ltd and Caregiver Alliance Ltd. He sits on the boards of other non-profit organisations including the Lien Foundation, the National Gallery Singapore, and the Mr Pande joined the NCSS Board in November 2012. He is currently Executive Chairman of Apex Stewardship Asia Centre Pte Ltd. Mr Hsieh is also currently Chairman of United Overseas Bank, Avalon Consulting, a joint venture with Avalon Consulting, India, which is ranked in the top 10 in the Tiger Airways Holdings, and ACR Capital Holdings Pte Ltd. He is a board member of GIC Private Asia Pacific (APAC) for Strategy Consulting. Mr Pande was also CEO of Tata Consultancy Services Limited and an adviser to Prime Partners Group which he co-founded. He previously served on APAC for over a decade. He won the Top CEO Award by the Singapore Human Resources Institute the Board of Temasek Holdings Pte Ltd (2010 – 2012) and ICAP, a UK listed company (2010 – in 2010. Mr Pande serves on the boards of many listed companies in Singapore, including the 2013), and was the CEO of Singapore Exchange Limited (2003 – 2009). Singapore International Chamber of Commerce and the Institute of South Asian Studies as well as on SINDA’s Board of Trustees and the Advisory Board of Singapore Management University (SMU). He has also served on the Manpower Council of the Infocomm Development Authority.
Phillip Tan JP, BBM(L), BBM, PBM Vice President and Chairman, Community Chest Anita Fam BBM, PBM Mr Tan has been serving as Vice President of the NCSS Board since 2006. He was appointed Board Member Chairman of Community Chest in August 2013 and is currently the Group Financial Director of Citystate Capital Asia Pte Ltd. Mr Tan has served NCSS in various capacities since 1983 and Ms Fam first served on the NCSS Board from 2006 – 2012 and rejoined in August 2014. Formerly contributes extensively in other charitable organisations, including the Tsao Foundation, Mount a lawyer, she has been a full-time volunteer since 2000 in the areas of disability, palliative care, Alvernia Hospital and the Yellow Ribbon Fund. health, family and international volunteerism. Ms Fam is Chairman of the Central Regional Health System Advisory Council, Co-Chairman of the Community Silver Trust Evaluation Panel and Deputy Chairman of Assisi Hospice. She also serves on the boards of Caregivers Alliance Limited (CAL), the National Healthcare Group, Sembawang Family Service Centre, Singapore Dr Ang Seng Bin International Foundation and St Andrew’s Autism Centre among others. Vice President
Dr Ang has been an NCSS Board member since 2010 and was elected as NCSS Vice President in 2014. He currently chairs the Volunteer Resource Committee in NCSS. Dr Ang has been CHAN CHIA LIN involved in various volunteer roles ranging from direct volunteer to management volunteer at Board Member the Students Care Service (SCS) since 1994. From August 2014, Dr Ang became Chairman of the SCS Board. Dr Ang is also Chairman of the SSI Diploma and Higher Diploma in Social Service Ms Chan joined the NCSS Board in August 2012. She is Director of Holywell Private Limited and Evaluation and Review Committee and is a member of the management committee of AMKFSC Chairman of Urbanspace Sdn Bhd. Ms Chan is a member of the NUS Board of Trustees, a Board Community Services Ltd. He heads the Family Medicine Service as well as the Menopause Unit member of HealthServe Limited and also serves on the investment and finance committees of at KK Women’s and Children’s Hospital. He teaches as an Adjunct-Assistant Professor at Duke- several non-profit organisations. National University of Singapore (NUS) Graduate Medical School Singapore and is an Associate Program Director of Singhealth Family Medicine Residency Program.
Ong Toon Hui PPA(P) Richard Sim Hwee Cher Ministry of Social and Family Development (MSF) Representative Honorary General Secretary Ms Ong has been an NCSS Board member since 2009. She is presently the Deputy Secretary of Mr Sim joined the NCSS Board as Honorary Treasurer in 2008 and has been Honorary General MSF and has previously served in other government agencies such as Ministry of Education and Secretary since August 2012. He is PwC Singapore’s Vice Chairman of Operations and Head of the Public Service Division. Ms Ong is a board member of the Housing and Development Board, Audit, and a member of the PwC Executive Board for Singapore, China, Hong Kong and Taiwan. Casino Regulatory Authority, the Community Justice Centre and the Advisory Council for Early Mr Sim sits on the Council of the Institute of Singapore Chartered Accountants and is a Fellow Childhood Education and Training. She also serves on the School Advisory Committee of Peirce of the Chartered Public Accountants of Australia and the Association of Chartered Certified Secondary School. Accountants of United Kingdom. He is also a member of the NUS School of Accounting Advisory Council and Singapore Accountancy Commission’s Accountancy Sector Research Centre Advisory Council. He is also a director of Wildlife Reserves Singapore. 112 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 113
ALEX LEE KA BUT JP, PBM MohAMAd HairiL B Johari Board Member Board Member
Mr Lee has been an NCSS Board member since 2010. He is a retired banker and was a former Mr Md Hairil joined NCSS as a Board member in August 2014. He has been a volunteer at Malay CEO of NCSS from 1994 to 1997. Mr Lee currently serves on the Executive Committee of the Youth Literary Association (4PM) since 1989. He is currently the Vice-President of 4PM, whose Singapore Children’s Society. He is also active in several other VWOs, such as Cheng Hong mission is to maximise human potential for the future of the community through empowering Welfare Service Society, Bright Vision Hospital, Geylang East Home for the Aged, Society of children, youth and families. Mr Md Hairil previously served Yayasan MENDAKI as a volunteer Sheng Hong Welfare Services, as well as in several ministries, including Health, Home Affairs and then as member of its board of directors. Mr Md Hairil also served as a grassroots leader and Social and Family Development. and a volunteer at the mosque within his local constituency.
ProfESSOR Tsui Kai Chong Maureen SK FunG Board Member Board Member
Professor Tsui joined the NCSS Board in November 2012 and has been the Provost of SIM Ms Fung has been on the Management Committee of the TRANS Family Services since 1995. University (UniSIM) since 2005. He was the Founding Dean of the School of Business and the She serves on the Dover Park Hospice Medifund Committee and Assisi Hospice Programme and Vice Provost of Undergraduate and Graduate Education at SMU. He is currently a board member Services Committee. Ms Fung is an adjunct social work lecturer at UniSIM and an external social at the National Community Leadership Institute and Intellectual Property Academy. Professor work supervisor. She was previously the Chief Executive Officer at the Asian Women’s Welfare Tsui also serves on advisory committees at ITE and the Ong Teng Cheong Labour Leadership Association and Executive Director of Samaritans of Singapore. She is also a registered and Life Institute. Member of the Singapore Association of Social Workers.
Chew Kwee San Keith Chua Board Member Board Member
Mr Chew joined the NCSS Board in August 2012. A lawyer by training, he is Executive Director Mr Chua is the Chairman of the Management Committee and Vice President of the Singapore of The Tecity Group. Mr Chew has been serving as Board Member of the Young Men’s Christian Anglican Community Services. He is the Treasurer for the Anglican Province of South East Asia Association of Singapore since 2008. He is also Honorary Secretary and Council Member of the and Convenor for Economic Empowerment for the Global South Anglican Provinces, in addition Tan Chin Tuan Foundation, which provides charitable assistance to the elderly, needy and sick. to other leadership positions in the local Anglican community. Mr Chua is currently the Chairman of CAL, Advisory Board of the Asia Centre for Social Entrepreneurship and Philanthropy at the NUS Business School, and Asia Philanthropic Ventures. He is a board member of the Community Foundation of Singapore and has been the Executive Chairman of ABR Holdings Limited since 2004. Dr Mary Ann Tsao Board Member
Dr Tsao joined the NCSS Board in August 2012, having served a prior term from 2008 to 2010. Leo Chen Ian She is Chairman and Founding Director of the Tsao Foundation, which is dedicated to addressing Board Member the well-being of older people as well as population ageing issues. Dr Tsao serves on numerous boards and committees, including Centre for Seniors, the Asia Centre for Social Entrepreneurship Mr Leo is passionate about diversity education and philanthropy. He is the founder and Director and Philanthropy at NUS and the Tote Board Community Healthcare Fund Committee. She has of Insight N Access with more than ten years’ experience in these two fields. He is also a strong also served on various national policy committees, including the Inter-Ministerial Committee on champion and expert in both ageing and disability training, having conducted series of training Ageing and the Committee on Ageing Issues. programmes in ‘Exploration in Disability’ as well as ‘Exploration in Ageism’. As a speaker, Mr Leo has shared his life experiences on topics ranging from personal leadership to disability issues in the working world in many local and overseas conferences. He is currently on the Board of the Disabled People’s Association, having served as President from 2005 to 2010. Albert S.K. Lim Board Member
Mr Lim was elected to NCSS Board in July 2014, having served in the previous term 2010 to 2012. Chern Siang Jye Presently, he sits in the boards of Methodist Welfare Services (MWS), Students Care Service and MOH Representative FaithActs. In MWS, Mr Lim chairs the Daybreak FSC and the Fund-Raising Committee. He is a member of the President’s Challenge Social Enterprise Awards Committee since 2012 and is an Mr Chern is Chief Corporate Officer and Chief, Regional Engagement and Integration of Agency appointed Local Solemnizer by the Registry of Marriages for a term of three years from 2014 to 2016. for Integrated Care (AIC). AIC is an agency of the MOH to promote care integration across the healthcare continuum, with particular emphasis on strengthening the community care sectors. Mr Chern oversees AIC’s corporate functions and leadership development for the community care sector. He also oversees AIC’s engagement efforts with its partners, with particular emphasis on Dr Lee Cheng organising care and well-being services around our seniors to enable them to age and live well Board Member in the community.
Dr Lee joined the NCSS Board in August 2014. He has been actively involved in mental health voluntary work since 1997. Dr Lee previously served as the Vice President of the Singapore Association for Mental Health and is currently the Honorary Treasurer. He is the President of Silver Ribbon Singapore and is in his second term as the President of the Singapore Psychiatric Association. Dr Lee serves on various inter-agencies committees for Ministry of Health (MOH), Agency for Integrated Care (AIC) and MSF, and is a member of the Singapore Armed Forces Psychiatry Advisory Board and Singapore Medical Council Disciplinary Committee. 114 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 115
NCSS Management
SIM GIM GUAN PPA(P),PPA(P)(T) NG LING LING Chief Executive Officer Group Director, Fund-Raising and Engagement, and Managing Director, Community Chest
Mr Sim spent 23 years with the Republic of Singapore Navy, where he held various staff and Ms Ng joined NCSS in 2001. She currently leads Community Chest’s fund-raising efforts, donor operational appointments. He retired from the Singapore Armed Forces as Chief of Staff – engagement, outreach and publicity initiatives. Ms Ng is instrumental in the launch of the Care Naval Staff, at the rank of Rear Admiral, in June 2006. He joined the Ministry of Information, & Share Movement for SG50, a national fund-raising and volunteerism movement for the social Communications and the Arts (MICA) in August 2006 as Senior Director (Information and service sector, led by Community Chest and supported by over 200 charities, to contribute to Corporate Management) and became MICA’s Deputy Secretary (Information and Corporate Singapore 50th celebration of independence in 2015. She holds a Bachelor of Accountancy from Management) in February 2007. His last appointment was as Deputy Secretary (Industry and NTU and a Master of Public Administration from the Australian National University. She has 14 Information) at the Ministry of Communications and Information (MCI). Mr Sim currently serves years of experience in the social service sector, spanning board governance, consultancy, social on the Board of Directors of the National Volunteer & Philanthropy Centre, the Charity Council, service training operations, and fund allocation of over $300 million to charities. Prior to NCSS, raiSE (the Singapore Centre for Social Enterprise) as well as the National Environment Agency. Ms Ng worked in the financial industry, specialising in treasury functions. Mr Sim was a Singapore Armed Forces Overseas Scholarship recipient and holds a Bachelor’s degree from the University of Oxford, and a Master of Business Administration from the Massachusetts Institute of Technology through its Sloan Fellows Programme. He was awarded the Public Administration Medal (Silver) (Military) in 2006 and the Public Administration Medal BELINDA TAN (Silver) in 2014. Director, Social Service Institute (SSI)
Ms Tan joined NCSS in 2002. She has been instrumental in transforming SSI into a centre of learning and capability building for practitioners. Under her leadership, SSI has been appointed TINA HUNG the Continuing Education and Training Centre for the social service sector by the Singapore Deputy Chief Executive Officer and Group Director, Service Planning and Development Workforce Development Agency. Ms Tan holds a Bachelor of Arts from NUS and a Master of Group Director, Advocacy and Membership (concurrently from 23 March 2015) Health Science (Gerontology) from the University of Sydney. She has 14 years of experience in the social service sector, ranging from service development and fund-raising to corporate Ms Hung leads and guides NCSS’ efforts in planning, pioneering and designing quality social communications. services for children, youth, families, elderly and persons with disabilities and mental health issues. She provides leadership in raising social service standards and guides social research and advocacy. Ms Hung has been appointed to various inter-ministry committees to conduct national reviews, develop masterplans and coordinate national efforts to address social problems. She ANGELA YAK is a member of the Social Service Research Centre Advisory Board, Data Protection Advisory Director, Sector Manpower (till 3 September 2014) Committee, Board of Visitors for Prisons and Psychiatric Institutions, Special Needs Trust Director, Social Service Leadership Unit (from 4 September 2014) Company Board, South West Community Development Council, and the Women’s Health Advisory Committee. Ms Hung is the Chairman for the VWOs-Charities Capability Fund Scholarship Panel Ms Yak joined NCSS in 2004. She currently spearheads the Sun Ray scheme, a centralised and the Margaret Mary Wearne Trust Fund. She is also the Vice-Chairman for the Social Work leadership scheme which aims to attract and develop a pool of organisational and professional Accreditation Board. Ms Hung holds a Master in Public Administration and a Master in Social leaders for the sector. She holds a Master in Social Work and a Graduate Diploma in Human Work. Resource and Talent Management. Ms Yak has 16 years of experience in the social service sector and has vast experience in addressing manpower challenges and developing manpower initiatives to strengthen social service capabilities.
FERMIN DIEZ Deputy Chief Executive Officer and Group Director, Human Capital Development CHAN WHEE PENG Mr Diez brings over 30 years of people development and human resource experience to NCSS, Director, Membership and Funding Policy having worked in global companies like Deloitte, Towers Watson, PepsiCo and Freescale Semiconductor. He was a Senior Partner at Mercer immediately before joining NCSS. He was a Mr Chan joined NCSS in 1999 and has led various efforts to develop and review social services in board member of the Children’s Cancer Foundation, and an Advisory Board Member of the SMU the eldercare, family and disability sectors. He has contributed to sector-wide projects including Business School and of the Taylor’s Educations group. He is currently an adjunct faculty member the Enabling Masterplan and a consultancy project to improve the capabilities of early intervention at SMU and at Nanyang Technological University (NTU) where he teaches human resource services. Mr Chan leads his teams in strengthening relationships with member Voluntary courses at the undergraduate, postgraduate and executive levels. Mr Diez also co-authored the Welfare Organisations (VWOs), and in developing and implementing sustainable funding policies, book “Human Capital and Global Business Strategy”. He holds a Bachelor of Arts with Distinction strategies and approaches to enhance VWOs’ programmes and capabilities. Mr Chan holds a from the University of Michigan and an MBA from The Wharton School, University of Pennsylvania. Master in Social Science (Social Work) and a Master in Public Administration from NUS. 116 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 117
QUEK BOON KIEN ALEX LUM Director, Fund Allocation, VWO Benefits and Corporate Functions Director, Advocacy and Research
Ms Quek joined NCSS in 2013. As Director of Fund Allocation and VWO Benefits, she is responsible Mr Lum joined NCSS in 2014, with 15 years of experience in analysing data, statistical, consumer for the administration and allocation of funds, grants and services to support member VWOs in and behavioural patterns, and developing implementable solutions for organisations. He was critical, strategic programmes and projects and oversees the provision of common services to previously the Director of the Institute for Financial Literacy before joining the analytics team at support member VWOs. In her concurrent role as the Director of Corporate Functions, Ms Quek EY Advisory. Mr Lum holds a Doctor of Philosophy in Economics from NUS, a Master of Philosophy oversees the Finance, Administration and Info- Communication System portfolios. She has more in Economics from the University of Cambridge and a Bachelor of Science in Economics from the than 20 years of experience in audit and finance, holds a Bachelor of Accountancy from NUS and University of Leicester. is a member of the Institute of Singapore Chartered Accountants.
LOW WAN VE VIVIEN LAI Director, Human Resource and Planning and Organisation Development Director, New and Emerging Initiatives Ms Low joined NCSS in 2014. She graduated with a Bachelor of Business Studies (Applied Economics) degree and has more than 18 years of experience in developing human capital and Ms Lai joined NCSS in 2014. She leads the New and Emerging Initiatives team to explore corporate planning frameworks in both public and private sectors. Ms Low’s vast experience sustainable and innovative funding practices by incorporating new business and financial models focuses on the design of remuneration schemes and rewards management, workforce planning, to help the sector grow and scale. Ms Lai also spearheaded Heartgifts, a social enterprise project employee engagement, competency development, performance management and career by NCSS to showcase and market items made by beneficiaries. A former corporate banker, Ms management system design and implementation. Lai held senior management positions with various international banks before starting her own businesses. She is an active volunteer and serves in various VWO committees and boards. She holds a Master in Applied Finance from Macquarie University and a Bachelor in Business Administration from NUS. PEARLYN TSENG Director, Corporate Communications (from 2 February 2015)
ANJAN GHOSH Ms Tseng has more than 15 years of experience in marketing, advertising, branding, corporate Director, Service Planning and Development communications and partnership in public, private and non-profit sectors. Prior to joining NCSS, she was Deputy Director at the Health Promotion Board, leading the corporate marketing and Mr Ghosh has more than 20 years of experience in various areas of social service, including social industry partnership teams. She was responsible for building the “I Quit” anti-smoking campaign service strategy, service management, member relations and international philanthropy. Prior brand and other award-winning communication campaigns which addressed health issues from to joining NCSS in 2014, Mr Ghosh was Director, Organisation and Operations at the Temasek dementia to HIV/AIDS. Ms Tseng holds a Master of Mass Communication from Wee Kim Wee Foundation. Mr Ghosh holds an Honours degree in Occupational Therapy and a Masters in Health School of Communication, NTU. Sciences Management. He is currently a Board and Audit Committee member of SG Enable Ltd; a mentor under the Mentorship programme at the Centre for Non-Profit Leadership and a member of the Occupational Therapy Advisory Committee at Nanyang Polytechnic. PHUA HOOI BOON Group Director, Advocacy and Membership (till 22 March 2015)
VON LEONG Director, Sector Manpower
Ms Leong joined NCSS in 2014, bringing over 12 years of comprehensive human resource management experience including recruitment, performance management, learning and development and organisational development, both from local and overseas organisations. She was Director, Talent Solutions and Business Development and Marketing in Aon Consulting before joining Kelly Services Pte Ltd. to be its Global Solutions Asia Pacific Director. Ms Leong holds a Bachelor of Business Administration degree from the University of South Australia. 118 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 119
Committees
EXECUTIVE COMMITTEE Mr Goh Chye Boon Ms Ooi Chee Kar SSI ADVISORY COMMITTEE (till 31 Members (Working Committee) LEADERSHIP AND DEVELOPMENT Chairman Mr Tan Puay Kern PPA(P) Mr Sallim Abdul Kadir PBM July 2014) Ms Aileen Tan PROGRAMMES RESOURCE PANEL Mr Hsieh Fu Hua Community Chest Chairman Ms Ang Bee Lian PPA (P) RESOURCE PROVISIONS Professor Tsui Kai Chong Mr Chang Long Jong Ms Agatha Tan Vice Chairman Dr Wong Loong Mun COMMITTEE (till July 2014) Ms Khoo Siew Bee Mr Alvin Chua Mr Phillip Tan Eng Seong JP, BBM(L), AIC Chairman Members Mr Laurence Lien (till 31 July 2014) Associate Professor Celia Tan BBM, PBM Mr Girija Pande Dr Ang Seng Bin Ms Melissa Kwee (from 1 March 2015) Ms Christina Van Huizen Secretary Ms Frances Cheang JP, BBM, PBM Ms Sharon Ang Ms Clare Yeo Members Ms Tina Hung Vice Chairman Dr Gog Soon Joo (till 1 May 2014) Mr Sim Gim Guan PPA(P), PPA(P)(T) Associate Professor Corinne Ghoh Dr Ang Seng Bin Mr Richard Sim Hwee Cher Professor Ho Lai Yun JP, BBM, PBM, PBS Ms Yee Lishan Dr Esther Tan Ms Anita Fam BBM, PBM COMMUNITY CHEST COMMITTEE Professor Kua Ee Heok Mr Jim Bek Ms Chan Chia Lin Chairman Members Dr Mary Ann Tsao BBM, PBM SSI DIPLOMA AND HIGHER Dr Lam Chee Meng Mr Girija Pande Mr Phillip Tan Eng Seong JP, BBM(L), Mr Alex Lee Ka But JP, PBM Ms Sharon Ang DIPLOMA IN SOCIAL SERVICE Ms Lee Lay Beng Mr Richard Sim Hwee Cher BBM, PBM Mr Eugene Seah EVALUATION AND REVIEW Mr Lim Hua Beng Mr Robert Chew PBM Mr Jeffrey Lim HUMAN CAPITAL DEVELOPMENT COMMITTEE Ms Robyn Foo Ms Ong Toon Hui PPA(P) (MSF representative) Adviser PANEL (from 1 August 2014) Chairman Ms Ruth Chua Ms Jennie Chua JP, PJG, BBM, PPA(P), VOLUNTEER RESOURCE Chairman Dr Ang Seng Bin SERVICES COMMITTEE PBM COMMITTEE Mr Lim Siong Guan VWOs-CHARITIES CAPABILITY Chairman Chairman Members FUND EVALUATION PANEL Ms Anita Fam BBM, PBM Vice Chairmen Dr Ang Seng Bin Members Ms Agnes Chia Chairpersons Mr Chew Kwee San Ms Chan Chia Lin Mr David Blakely (till 26 August 2014) Ms Ang Bee Lian PPA(P) Service Advisors Mr Eric Ang PBM Members Ms Denise Phua Ms Lau Cheng Mun Professor Ho Lai Yun Children, Youth & Family Services Mr Tan Puay Kern PPA(P) Mr Andrew Buay Ms Frances Cheang JP, BBM, PBM Dr Seng Boon Kheng Mr Alex Lee Ka But JP, PBM Dr Cheong Choong Kong BBM Mr Keith Chua Ms Sharon Ang Members Mr Mohd Hairil B Johari Honorary General Secretary Ms Janice Ang Ms Maureen Fung Mr Tay Wei Sern Mr Eugene Seah Mr Richard Sim Hwee Cher Mr Koh Juay Meng Ms Ong Toon Hui PPA(P) Mr Geoffrey Yeo Disability Services Ms Lillian Lee Professor Tsui Kai Chong SCHOLARSHIPS, LEADERSHIP AND Associate Professor Ho Kong Chong Professor Ho Lai Yun JP, BBM, PBM, PBS Honorary Treasurer Ms Melissa Kwee DEVELOPMENT PROGRAMMES (till July 2014) Mr Robert Chew PBM Mr Mohd Hairil B Johari ADVOCACY & RESEARCH PANEL SELECTION PANEL Mr Louis Lim PBM (till July 2014) Eldercare Services Ms Morene Sim Chairman Chairpersons Dr Mathew Mathews Mr Chew Kwee San Members Mr Richard Koong Mr Gerard Ee Mr Fermin Diez Ms Sharon Ang Dr Mary Ann Tsao BBM, PBM Mr Andrew John da Roza Mr Sim Gim Guan PPA(P), PPA(P)(T) Mr Sim Gim Guan PPA(P), PPA(P)(T) Mr Andrew M. Lim INVESTMENT SUBCOMMITTEE Members Ms Tina Hung Mr Tan Seng Chai Mental Health Services Ms Ang Bee Lian PPA(P) Chairman Mr Albert Lim Associate Professor Tan Tin Wee (till Mr Keith Chua Tiang Choon COL Gan Siow Huang PPA(P) Ms Chan Chia Lin Ms Chia Yong Yong Member (MSF Representatives) July 2014) Dr Lee Cheng Mr Goh Chye Boon Mr Girija Pande Ms Ang Bee Lian PPA(P) Ms Tina Hung Mr Ho Sing Members Mr Leo Chen Ian Ms Grace Teo Dr Victor Tong Member Mr Lim Tien Hock PPA(G) Mr Danny Koh Dr Leong Chan Hoong Mr Loh Chin Hui Mr Sim Gim Guan PPA(P), PPA(P)(T) Mr Manoj M Murjani Mr Lee Ming San Mr Peter Ong Ms Nancy Ng VWOs-CHARITIES CAPABILITY Mr Peter Wee PPA(G)(T), PBS(T) Mr Ng Yong Ngee Ms Ong Toon Hui PPA(P) FUND INNOVATION AND Representatives Ms Sharon Ang Mr Rao Ker Ee CARE & SHARE @ SG50 STEERING Ms Sharon Ang PRODUCTIVITY GRANT RESEARCH Mr Bernard Lee P.Kepujian (from SAC Tan Hung Hooi Mr Robert Chew PBM AND WORKING COMMITTEES RESOURCE PERSONS September 2014) Mr Tan Kwang Hwee Mr Yeoh Lam Keong Chairman Member (Professional Representatives) MOH Ms Toh Su Fen PPA(P) Mr Tow Heng Tan Mr Phillip Tan Eng Seong JP, BBM(L), Mr Abhimanyau Pal Dr Hong Song-Iee Mr Wee Sin Tho BBM, PBM Associate Professor Corinne Ghoh Mr Koh Juan Kiat (till July 2014) Mrs Boon-Ngee Sebastian Mr Yang Tse Pin SSI MANAGEMENT COMMITTEE Dr Daniel Fung Dr Randolph Tan Gee Kwang Tote Board (till 31 July 2014) Members (Steering Committee) Dr Lam Chee Meng Dr Seng Boon Kheng (till July 2014) AUDIT COMMITTEE Chairman Mr Chan Heng Kee Ms Lee Lay Beng Dr Vanessa Yong Mrs Choo Swee Gek Chairman Professor Tsui Kai Chong Ms Chua Sock Koong Ms Ruth Chua Dr Yap Mui Teng MOE Mr Richard Sim Hwee Cher Mr Goh Choon Phong Mrs Stephenie Khoo Members Mr Lee Kim Siang BBM(L), BBM, PBM Mrs Tan-Wu Mei Ling Ms Denise Low P.Kepujian Members Ms Chan Chia Lin Ms Priscylla Shaw Mr Tim Oei MSF Mr Chew Kwee San Ms Frances Cheang JP, BBM, PBM Mr Sallim Bin Abdul Kadir JP, PBM Ms Vivienne Ng Mr Gerard Tan Ms Ong Toon Hui PPA(P) Mr Sunil Tissa Amarasuriya Mr Yew Teng Leong Mr Khoo Kum Wing 120 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 121
Listings
FULL MEMBERS Care Community Services Society Fei Yue Family Service Centre Loving Heart Multi-Service Centre (Jurong) Ronald McDonald House Charities Singapore Special Needs Trust Company Limited *scape Co., Ltd. Care Corner - Teck Ghee Youth Centre Filos Community Services Ltd. Lutheran Community Care Services Limited RSVP Singapore The Organisation of Senior Sree Narayana Mission (Singapore) Volunteers 365 Cancer Prevention Society Care Corner Counselling Centre Focus on the Family Singapore Limited Majlis Pusat Singapura Sri Krishna Mandir Welfare Society SAGE Counselling Centre Abilities Beyond Limitations And Expectations Care Corner Family Service Centre (Admiralty) Foreign Domestic Worker Association For Skills Make-A-Wish Foundation (Singapore) Limited St Andrew’s Cathedral Home for the Aged Limited Care Corner Family Service Centre Training (FAST) Man Fut Tong Nursing Home Salem Welfare Services Ltd St Andrew’s Mission Hospital Action For AIDS (Singapore) (Queenstown) Foundation of Rotary Clubs (Singapore) Ltd Marine Parade Leadership Foundation Salvation Army, The St Gabriel’s Foundation ADAM Association Care Corner Family Service Centre (Toa Payoh) Franciscan Missionaries of Mary Marymount Centre Samaritans of Singapore St Luke’s ElderCare Ltd Adventist Community Services Care Corner Family Service Centre (Woodlands) Friends-In-Deed Counselling Society MCYC Community Services Society Sanctuary House Ltd. St Luke’s Hospital Adventist Home for the Elders Care Corner Singapore Ltd Geylang East Home For The Aged Methodist Welfare Services SASCO Senior Citizens’ Home St. Hilda’s Community Services Centre Adventist Nursing and Rehabilitation Centre Caregivers Alliance Limited Glory Centre Community Services Association Metropolitan Young Men’s Christian Association SATA CommHealth St. John Ambulance Singapore (formerly known Agape Counselling and Training Centre Caregivers’ Association of the Mentally-ill (CAMI) Golden Years Fellowship of Singapore Sathya Sai Social Service (Singapore) as National St John Council for the Republic of Singapore, The) AGORA@WESTCOASTPLAZA LTD Caregiving Welfare Association Good News Community Services Metta Welfare Association Sembawang Family Service Centre St. John’s Home for Elderly Persons Ain Society Caring Fleet Services Limited Grace Lodge Montfort Care Sembawang Tamils’ Association Student Advisory Centre Limited Alife Ltd Caritas Singapore Community Council Limited Great Joy Community Care Ltd Morning Star Community Services Serangoon Moral Family Service Centre Students Care Service Alive Community Network Casa Raudha Women Home Halogen Foundation (Singapore) Movement for the Intellectually Disabled of SG Enable Ltd Singapore (MINDS) SUN-DAC All Saints Home Catholic AIDS Response Effort Handicaps Welfare Association Shan You Counselling Centre Muhammadiyah Welfare Home Sunlove Abode for Intellectually-Infirmed Ltd Alzheimer’s Disease Association Catholic Welfare Services, Singapore HCA Hospice Care Sian Chay Medical Institution Muscular Dystrophy Association (Singapore) Sunshine Welfare Action Mission (SWAMI) AMKFSC Community Services Ltd Centre for Fathering Limited Healthserve Ltd Sikh Welfare Council Centre for Seniors Heartware Network Muslim Kidney Action Association (MKAC Singapore After-Care Association Tai Pei Old People’s Home Ang Mo Kio - Thye Hua Kwan Hospital Ltd Association) Cerebral Palsy Alliance Singapore (CPAS) HEB-Ashram Halfway House (formerly known Singapore Anglican Community Services Tai Pei Social Service (TPSS) Aoxiang Counselling Service Muslim Missionary Society, Singapore, The Change Community Services Limited as Hindu Endowments Board – Community Singapore Anti-Narcotics Association Taman Bacaan Pemuda Pemudi Melayu Apex Day Rehabilitation Centre For Elderly Welfare Fund) (Jamiyah) Singapura (Singapore Malay Youth Library Charis Centre Singapore Association for Mental Health, The Apex Harmony Lodge Help Family Service Centre Muslimin Trust Fund Association Association) Chen Su Lan Methodist Children’s Home, The Singapore Association for the Deaf, The Arc Children’s Centre Co Limited Helping Hand, The Nam Hong Welfare Service Society Teen Challenge (Singapore) Cheng Hong Welfare Service Society Singapore Association for the Study of Obesity Asian Women’s Welfare Association Highpoint Community Services Association Neighbour Ring Community Services Tent, The Child At Street 11 Ltd Singapore Association of Social Workers Assemblies of God Community Services Society Home Nursing Foundation New Charis Mission, The The Community Justice Centre Limited Assisi Hospice Children-At-Risk Empowerment Association New Hope Community Services Singapore Association of the Visually The Hiding Place (Christian Home Mission) Ltd Hope Centre (Singapore) Handicapped Association for Persons with Special Needs Children’s Aid Society New Life Community Services The National Kidney Foundation Hope Community Services Centre Singapore Buddhist Free Clinic Association of Muslim Professionals Children’s Cancer Foundation New Redeemer’s Fellowship Society The Ray of Hope Initiative Ltd HOPE Worldwide (Singapore) Singapore Buddhist Lodge Welfare Foundation Association of Women for Action And Research Chinese Development Assistance Council NTUC Eldercare Co-Operative Ltd The Silver Lining Community Services Ltd Humanitarian Organization for Migration Singapore Buddhist Welfare Services Autism Association (Singapore) Chinese Women’s Association Economics NTUC Health Co-Operative Limited The Singapore Cheshire Home Singapore Cancer Society Autism Resource Centre (Singapore) Chong Hua Tong Tou Teck Hwee IC2 Prephouse Limited NuLife Care & Counselling Services Limited Thong Kheng Welfare Services Society Singapore Children’s Society Babes Pregnancy Crisis Support Ltd Christian Care Services (Singapore) Infant Jesus Homes and Children’s Centres Oikos.Community@Sengkang Ltd. Thye Hua Kwan Moral Charities Limited Singapore Christian Home Bartley Community Care Services Christian Outreach to the Handicapped Inmates’ Families Support Fund O’Joy Care Services TOUCH Community Services International Singapore Chung Hwa Medical Institution Bethel Community Services City Harvest Community Services Association Jewish Welfare Board, Singapore, The One Hope Centre Limited (formerly known as TOUCH Youth Singapore Corporation of Rehabilitative Limited) Bethesda Care and Counselling Services Centre Clarity Singapore Limited Jia Ying Community Services Society Operation Renewal (Singapore) Enterprises (SCORE) TOUCH Community Services Limited Bethesda Community Assistance and Club Heal Ju Eng Home for Senior Citizens Pasir Panjang Hill Community Services Centre Singapore Council of Women’s Organisations TOUCH Family Services Limited Relationship Enrichment Centre Club Rainbow (Singapore) Just Parenting Association PAVE Singapore Heart Foundation TRANS Family Services Bethesda Community Services Society Coalition Against Bullying for Children & Youth Kampong Kapor Family Service Centre Persatuan Pemudi Islam Singapura (PPIS) Singapore Indian Development Association Transient Workers Count Too (TWC2) Beyond Social Services Concern & Care Society Kampung Senang Charity and Education Persatuan Persuratan Pemuda Pemudi Melayu (SINDA) Trybe Limited Bible-Presbyterian Welfare Services, Singapore Cornerstone Community Services Foundation (Malay Youth Literary Association) Singapore Leprosy Relief Association Tsao Foundation Bishan Home for the Intellectually Disabled Counselling and Care Centre Kang Ming Free Clinic PERTAPIS Education and Welfare Centre Singapore Life Saving Society, The Tung Ling Community Services Bizlink Centre Singapore Ltd Crime Library (Singapore) Kheng Chiu Loke Tin Kee Home Philippine Bayanihan Society (Singapore) Singapore National Stroke Association Turning Point, The Bo Tien Welfare Services Society Deaf and Hard-of-Hearing Federation Kidney Dialysis Foundation Limited PLAYEUM LTD Singapore Planned Parenthood Association, The (Singapore) Very Special Arts Singapore Ltd Boys’ Brigade in Singapore Kwan-In Welfare Society Potter’s Place Community Services Society Singapore Red Cross Society Diabetic Society of Singapore Viriya Community Services Boys’ Town, Singapore Kwong Wai Shiu Hospital Presbyterian Community Services Singapore Tenkasi Muslim Welfare Society, The Brahm Centre Ltd Dover Park Hospice Lakeside Family Services Prison Fellowship Singapore Limited (Singapore Tenkasi Muslim Nalanapivirithi Wan Min Community Services Breadline Group Down Syndrome Association (Singapore) Lawn Bowls Association for the Disabled Promisedland Community Services Sangam, The) WE CARE Community Services Limited Breakthrough Missions Ltd Dyslexia Association of Singapore (Singapore) PSALT Care Ltd Singapore Thong Chai Medical Institution Whispering Hearts Family Service Centre Breast Cancer Foundation Eden Community Services Centre Lejia Society Pu Ti Lian She Society for The Aged Sick Wicare Support Group Breastfeeding Mothers’ Support Group (Singapore) EMCC Leukemia and Lymphoma Foundation Queenstown Multi-Service Centre Society for the Promotion of Attention Deficit Willing Hearts En Community Services Society Life Community Services Society Hyperactivity Disorder Research and Woodlands Social Centre Bright Hill Evergreen Home Rainbow Centre, Singapore Knowledge Epilepsy Care Group (Singapore) Life Spring Community Network Xin Yuan Community Care Bright Vision Hospital Ramakrishna Mission, The Society for WINGS Equestrian Federation of Singapore (E.F.S) Light and Love Charity Yayasan Mendaki Brighton Connection Reach Community Services Society Society of Sheng Hong Welfare Services Eurasian Association, The Ling Kwang Home for Senior Citizens Yong-en Care Centre Buddha of Medicine Welfare Society Realm of Tranquility Society of St. Vincent De Paul (National Council Buddhist Compassion Relief Tzu-Chi FaithActs Lions Befrienders Service Association Red Swastika Charity Foundation of Singapore) Young Men’s Christian Association of Singapore (Singapore) Foundation (Singapore) (formerly known Family Life First (formerly known as Family Ren Ci Hospital South Central Community Family Service Young Women’s Christian Association of as Buddhist Compassion Relief Tzu-Chi Life Centre) Lions Home for the Elders Singapore Riding for The Disabled Association of Singapore Centre Limited Foundation (Singapore Branch) Family Life Society Lotus Light Charity Society (Singapore) Youth Guidance Outreach Services RiverLife Community Services Limited SPD (formerly known as Society for the Calvary Community Care Fei Yue Community Services Loving Heart Multi-Service Centre Physically Disabled, The) Zion Home for the Aged Canossian Daughters Of Charity Rochore Kongsi for the Aged 122 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 123
ASSOCIATE MEMBERS Lions Club of Singapore Phoenix Special Olympics Asia Pacific Ltd Institute of Mental Health Roche Singapore Pte Ltd Tan Tock Seng Hospital Pte Ltd Action Group for Mental Illness Lions Club of Singapore Raffles City Special Olympics, Singapore Institute of Technical Education Royal Plaza on Scotts Temasek International Pte Ltd Aidha Ltd Lions Club of Singapore Sentosa Speech-Language and Hearing Association Intellectual Property Office of Singapore RSM Chio Lim LLP Temasek Polytechnic (Singapore) American Women’s Association of Singapore Lions Club of Singapore Serangoon Gardens JTC Corporation SATS Ltd The Bank of Tokyo-Mitsubishi UFJ Ltd. Student Volunteer Corps (Singapore) (SVC) Singapore Branch Apex Club of Bukit Timah, The Lions Club of Singapore Tanah Merah Jurong Health Services SBS Transit Ltd The Community Foundation of Singapore The Polyolefin Company (Singapore) Pte. Ltd. Apex Club of Radin Mas Lions Club of Singapore Tanglin Jurong International Holdings Pte Ltd SDDA Pte Ltd The Food Bank Singapore Ltd Toyota Tsusho Asia Pacific Pte Ltd Apex Club of Singapore (City), The Lions Community Service Foundation Keppel FELS Limited Seagate Singapore International Headquarters (Singapore) The Law Society of Singapore Pro Bono, Keppel Land Limited Pte Ltd United Overseas Bank Limited Art Therapists’ Association Singapore Learning and Support Services MILK (Mainly I Love Kids) Fund Keppel Logistics Pte Ltd Seagate Technology International UOB Kay Hian Private Limited Asian Venture Philanthropy Network Limited The Operation Hope Foundation Limited Nanyang Technological University Welfare Keppel Shipyard Limited Sembawang Shipyard Pte Ltd Urban Redevelopment Authority Association For Early Childhood Educators Services Club The Straits Times School Pocket Money Fund (Singapore) Keppel Singmarine Pte Ltd SH Cogent Logistics Pte Ltd Utac Manufacturing Services Singapore Pte Ltd National Arthritis Foundation The Wan Boo Sow Charity Fund Limited Association for Psychiatric Rehabilitation KK Women’s And Children’s Hospital Pte. Ltd. SIA Engineering Company Limited Windsor Airmotive Asia Pte. Ltd. National Association of Apex Clubs of Singapore Thong Chai Institute of Medical Research (Singapore) Land Transport Authority Sime Darby Group National Safety Council of Singapore, The United Indian Muslim Association Australian & New Zealand Association (Singapore) Langdon & Seah Singapore Pte Ltd Singapore Airlines Limited National University of Singapore Students’ Union United World College of South East Asia Binjaitree Lubrizol Southeast Asia (Pte.) Ltd Singapore Armed Forces DONORS & SPONSORS National Volunteer and Philanthropy Centre Viva Foundation for Children with Cancer Blossom World Society Maritime and Port Authority of Singapore Singapore Civil Defence Force $500,000 & Above Netherlands Charity Association, The Zonta Club of Singapore Blue Cross Charitable Institution MediaCorp Pte. Ltd. Singapore Customs Binjaitree NUHS Fund Limited Buddhist Union, The Micron Semiconductor Asia Pte Ltd (Micron Singapore Food Industries Pte. Ltd. Infocomm Development Authority of Singapore Care Corner Training Association OnePeople.sg Singapore Backend) Singapore General Hospital Pte Ltd Kwan Im Thong Hood Cho Temple Centre for Non-Profit Leadership Parkinson Society Singapore SHARE COMPANIES Ministry of Communications and Information Singapore Health Services Pte Ltd Lee Wee Kheng Fund Restroom Association (Singapore) Centre of Activity and Recreation for the Elders $10,000 & Above Ministry of Culture, Community and Youth Singapore Land Authority Lien Foundation (CARE) Rotary Club of Singapore Ministry of Defence Singapore Police Force NTUC Fairprice Foundation Ltd Abbott Laboratories (S) Private Limited Chen Su Lan Trust Shared Services for Charities Limited Ministry of Education Singapore Polytechnic Singapore Telecommunications Limited Abbott Manufacturing Singapore Pte Ltd Cheshire Homes East Asia and Pacific Regional Sikh Sewaks Singapore Ministry of Finance Singapore Pools (Private) Limited StarHub Ltd Council Advanced Material Engineering Pte. Ltd. Silver Ribbon (Singapore) Ministry of Foreign Affairs Singapore Post The Hongkong and Shanghai Banking Children’s Charities Association of Singapore, AETOS Security Management Pte. Ltd. Singapore American Community Action Council, Ministry of Health Singapore Power Limited Corporation Limited The The Agency For Integrated Care Pte Ltd Ministry of Home Affairs Singapore Press Holdings Limited The Shaw Foundation Pte City College Holdings Ltd Agency for Science, Technology and Research Singapore Association for Continuing Tote Board & Singapore Pools (Private) Limited Compassion Fund Ltd Education, The (A*STAR) Ministry of Law Singapore Prison Service Conjunct Consulting (Singapore) Limited Singapore Association for Counselling Agri-Food and Veterinary Authority Ministry of Manpower Singapore Technologies Aerospace Ltd Council for Third Age Singapore Association of Occupational Therapists Alexandra Health Ministry of National Development Singapore Technologies Electronics Limited $100,000 - $499,999 Credit Counselling Singapore Society Singapore Association of the Institute of Attorney-General’s Chambers Ministry of Social and Family Development Singapore Technologies Kinetics Ltd Chainah Bte Muhali Disabled People’s Association Chartered Secretaries and Administrators, The Baxter Healthcare SA, Singapore Branch Ministry of Trade & Industry Singapore Technologies Marine Ltd Chan Hua Lin Federation of Youth Clubs, Singapore Singapore Branch of the Mission to Seafarers, Borneo Motors (Singapore) Pte. Ltd. Ministry of Transport Singapore Telecommunications Limited Chang Meng Kiat The Food from the Heart Building And Construction Authority Monetary Authority of Singapore Singapore Test Services Private Limited China Horse Club Singapore Buddhist Federation, The Friends of the Disabled Society Capitaland Limited Nanyang Polytechnic Singapore Turf Club DBS Bank Ltd Singapore Business Federation Foundation Fu Hui Buddhist Cultural Centre Cargill Asia Pacific Holdings Pte. Ltd. Nanyang Technological University Singapore Workforce Development Agency Evangel Family Church Singapore Committee of the World Organisation National Council of Social Service SMOE Pte Ltd Hitachi Group of Companies Gerontological Society for Early Childhood Education (OMEP), The Central Narcotics Bureau National Environment Agency SMRT Automotive Services Pte. Ltd. Japfa Limited Girl Guides Singapore Singapore Dental Health Foundation Central Provident Fund Board National Heart Centre of Singapore Pte Ltd SMRT Buses Ltd. Keppel Care Foundation Girls’ Brigade, Singapore, The Singapore Disability Sports Council Certis CISCO Security Pte Ltd National Library Board SMRT Trains Ltd. Lam Yew Chong Guide Dogs Association of the Blind Ltd Singapore Gujarati Society Changi Airport Group (Singapore) Pte. Ltd. National Parks Board Sony Electronics (Singapore) Pte. Ltd./SETS Lee Foundation Habitat For Humanity Singapore Ltd Singapore Hospice Council Changi General Hospital Pte Ltd National Skin Centre Sony Electronics Asia Pacific Pte. Ltd. Lifan International (Trading) Pte Ltd Haemophilia Society of Singapore Singapore Indian Education Trust City Developments Limited Healthy Aging Association (Singapore) Civil Aviation Authority of Singapore National University Hospital Sport Singapore (formerly known as Singapore Marina Bay Sands Singapore International Chamber of Commerce Sports Council) I Love Children Coilcraft Industries Singapore Pte Ltd / National University of Singapore Ngee Ann Development Private Limited Singapore International Foundation ST Aerospace Engineering Pte Ltd Inner Wheel Club of Singapore Coilcraft Singapore Pte Ltd Ngee Ann Polytechnic Oan Chim Seng Singapore Kadayanallur Muslim League, The ST Aerospace Engines Pte Ltd Inner Wheel Club of Singapore East DBS Bank Ltd NTUC Fairprice Co-Operative Limited Olam International Limited Singapore Kindness Movement ST Aerospace Services Co Pte. Ltd. Inner Wheel Club of Singapore West Defence Science & Technology Agency NTUC Income Insurance Co-operative Ltd Resorts World At Sentosa Pte. Ltd. Singapore Nurses Association ST Aerospace Supplies Pte Ltd International Y’s Men’s Club of Singapore Delphi Automotive Systems Singapore Pte Ltd Panasonic Asia Pacific Pte. Ltd. See Lian Tin Singapore Physiotherapy Association ST Aerospace Systems Pte Ltd (Alpha Chapter), The DFS Venture Singapore (Pte) Limited Panasonic Factory Solutions Asia Pacific Sembcorp Marine Ltd Singapore Psychological Society, The ST Electronics (E-Services) Pte. Ltd. Joyful Charity DSO National Laboratories Panasonic Industrial Devices Semiconductor Asia Sentosa Development Corporation Singapore Scout Association, The ST Electronics (Info-Comm Systems) Pte Ltd Junior Chamber of Singapore E M Services Private Limited Parliament of Singapore Singapore Airlines Limited Singapore Tao Yuan also named The World Red ST Electronics (Info-Software Systems) Pte Ltd Kamala Club, Singapore, The Swastika Society (Singapore Administration Eastern Health Alliance People’s Association Singapore Pools (Private) Limited ST Electronics (Satcom & Sensor Systems) Pte Ltd Leap Foundation Ltd Centre) Energy Market Authority Petrochemical Corporation of Singapore Singapore Press Holdings Limited & Lee Foundation Singapore Women’s Association (Persatuan ExxonMobil Asia Pacific Pte. Ltd. (Private) Limited ST Electronics (Training & Simulation Systems) Singapore Press Holdings Foundation Limited Pte Ltd Lembaga Biasiswa Kenangan Maulud (Prophet Wanita Singapura) Gardens By The Bay PropNex Realty Pte. Ltd. Tan Kwang Hwee ST Logistics Pte. Ltd. Muhammad’s Birthday Memorial Scholarship Social Innovation Park Limited Globalfoundries Singapore Pte. Ltd. PSA Corporation Limited Temasek Cares CLG Limited Fund Board) ST Synthesis Pte Ltd Society Against Family Violence Grand Hyatt Singapore PSA Marine (Pte) Ltd Touch Family Services Ltd Lioness Club of Singapore, The State Courts Society for Audiology Professionals Health Promotion Board PUB, The National Water Agency WOHA Architects Pte. Ltd. Lions Club of Singapore East Stone Forest Accountserve Pte Ltd Society for Continence (Singapore) Health Sciences Authority Public Service Division Xilinx Asia Pacific Pte. Ltd. Lions Club of Singapore Jurong Surbana International Consultants Pte. Ltd. Society for the Prevention of Cruelty to Animals, Housing & Development Board Raffles Hotel (1886) Ltd. Yin Fook Cheong Lions Club of Singapore North Singapore Surbana Site Supervisors Pte. Ltd. Immigration & Checkpoints Authority RC Hotels (Pte.) Ltd. Lions Club of Singapore Oriental Soroptimist International of Singapore Symrise Asia Pacific Pte. Ltd. Inland Revenue Authority of Singapore Republic Polytechnic 124 STRONGER TOGETHER NCSS ANNUAL REPORT 2014 125
$50,000 - $99,999 Bank of Singapore Limited Lim Joo Boon The Hour Glass Limited NTUC Fairprice Co-Operative Limited Sponsorships/Services Antony Peter Michell Barclays Bank PLC Lim Peng Chiok The Plush Pte Ltd Royal Plaza on Scotts Rendered to Community Caesar Sengupta BNP Paribas Lim Teck Chai Danny The Sophia Foundation Limited SIA Engineering Company Limited Chest BreadTalk Group Limited Lim Tse Ghow Olivier The Swatch Group S.E.A. (S) Pte Ltd Swissôtel The Stamford Singapore Chew Kwee San 7 - Eleven Certis CISCO Security Pte. Ltd. Lo Kwok Heng Tian Kong Buddhist Temple Ericsson Telecommunications Pte Ltd Abbott Laboratories (Singapore) Pte. Ltd. Cheng Kwee Kiang Loo Choon Yong Tie Nyuk Siong Edmund Evangel Family Church Ltd $10,000 - $29,999 ABR Holdings Ltd Chew Gek Khim Lucky Joint Construction Pte. Ltd. Toa Payoh Seu Teck Sean Tong Fu Lu Shou Si Mian Fo Pte. Ltd. Atos Information Technology (S) Pte Ltd Alex Hwang Chong De Cultural Society Lum Chang Holdings Ltd Toh Say Cheong William G. K. Goh Holdings Limited Citibank Singapore Amoris Singers Chua Joo Cheng @ Chua Su Yin Macondray Holdings Pte Ltd UBS AG Goh Tiong Yong George DEAL.com.sg AONIA Pte Ltd Chua Sock Koong Madhujeet Chimni United Overseas Bank Limited Hewlett-Packard Singapore (Private) Limited Ministry of Transport Audemars Piguet Citi Singapore Malifax Technologies (S) Pte Ltd UOB Kay Hian Pte Ltd ID Architects Pte Ltd SAFRA National Service Association Belgarath Investments Group of Companies City Developments Limited Mapletree Investments Pte Ltd Uten Lohachitpitaks New Creation Church Singapore Post Bestford Capital Pte Ltd Civil Aviation Authority of Singapore Marina Green Limited Wee Ee Chao PACC Offshore Services Holdings Ltd Blancpain (The Swatch Group S.E.A. (S) Pte Ltd C K Holdings (2003) Pte Ltd Maritime and Port Authority of Singapore Windsor Airmotive Asia Pte. Ltd. Petrochemical Corporation of Singapore Boy’s Brigade (Private) Limited Credit Suisse AG Mary Ann Tsao Wong Seak Eng Donation Box Partners Cerebos Pacific Limited - Brand’s Poh Tiong Choon Holdings (Pte) Ltd Cushman & Wakefield (S) Pte Ltd Masatsugu Otani Wong Weng Sun 8 on Claymore Serviced Residences Singapore Changi Airport Group Samsung Asia Pte Ltd CWT Limited MasterCard Asia/Pacific Pte Ltd XL Catlin Alexandra Health Pte Ltd (Khoo Teck Puat Hospital) Chong De Cultural Society SC Wong Foundation Trust Daum Pte Ltd Mee Toh School Yahya Abdulhussain Lukmanji Saif Charity Trust Bengawan Solo Pte Ltd Clouet Trading Pte Ltd - Ayam Brand & Healthy Sembcorp Industries Ltd David Hong How Wai Meinhardt (Singapore) Pte Ltd Yang Tse Pin Gourmet Best Denki (S) Pte Ltd SymAsia Singapore Fund DBS Vickers Securities Pte Ltd Merrill Lynch (Singapore) Private Limited Yeo Yit Boon COSMOPROF Academy Changi General Hospital Trident Development Pte Ltd Deloitte & Touche LLP Mitsubishi Electric Asia Pte Ltd Yeoh Choon Jin DBS Private Bank Concorde Hotel Singapore Ding Kit Yeng Elisa Morgan Stanley Asia (Singapore) Pte. DEAL.com.sg Dorsett Singapore $30,000 - $49,999 dnata Singapore Pte Ltd Mothercare (Singapore) Pte Ltd Decathlon Singapore ORGANISERS OF EVENTS Eng Soon Auto Pte Ltd Alcatel Philippines Dover Rise Ltd Mount Pleasant Referral Clinic Pte Ltd Diseno Advertising Pte Ltd $500,000 & Above Fu Lu Shou Si Mian Fo Pte Ltd Alcatel-Lucent Singapore Pte. Ltd. DP Architects Pte Ltd Nakano Singapore (Pte) Ltd Dorchester Collection Land Transport Authority Grand Mercure Roxy Singapore Aurigin Technology Pte Ltd D-Ron Singapore Pte Ltd National Council of Social Service Dunman High School Singapore Airlines Limited Hillgrove Secondary School Chan Chia Lin DSO National Laboratories National University Hospital (Singapore) Pte Ltd Eazi Printing Pte Ltd Singapore Power Limited HomeTeamNS Dilhan Pillay Sandrasegara DTZ Facilities & Engineering (S) Limited Ng Kit Har Edmund Tie Singapore Telecommunications Limited Hotel Miramar Frasers Centrepoint Malls Eltek Power Pte Ltd Ng Ze En Gabriel Energizer Holdings United Overseas Bank Limited Housing & Development Board Hwang Yee Cheau EQ Insurance Company Limited Nokia Siemens Networks Singapore Pte Ltd Eric Ang Ntegrator Pte Ltd Ibis Singapore Novena Hotel Isaac Manasseh Meyer Trust Fund Ernst & Young Solutions LLP Foo Say Thye On Line Mobile Pte Ltd $100,000 - $499,999 Ibis Singapore on Bencoolen Hotel KLA-Tencor (Singapore) Pte Ltd Frasers Centrepoint Limited G.H. MUMM (Pernod Ricard Singapore) Perennial (Singapore) Retail Management Pte Civil Aviation Authority of Singapore Inland Revenue Authority of Singapore Logicalis Singapore Pte Ltd Fullerton Fund Management Gardenia Foods (S) Pte Ltd Ltd Fu Lu Shou Si Mian Fo Pte. Ltd. Jayleen 1918 Hotel Loo Choon Chiaw Fung Cho Kwong Harry Global Wellness Holding Pte Ltd Phillip Tan Eng Seong Longines (The Swatch Group S.E.A. (S) Pte Ltd) Jurong Health Services (Alexandra Hospital) Monetary Authority of Singapore Ganendran Sarvananthan Gloria Photo Studio Robert Chew Maritime and Port Authority of Singapore Lighthouse Bistro Pte Ltd Ng Chad-Son Goh Aik Hon Heartwarmers Rudi’s Fine Food Pte Ltd Maybank Singapore National Council of Social Service Phyllis Poh Beng Min Goh Seau Kang Institute of Technical Education (Centre for SAFRA National Service Association MediaCorp Pte. Ltd. National Skin Centre (S) Pte Ltd Qualcomm Global Trading Pte. Ltd. Guddi Reddigari Vishnu Dev Music and the Arts) Sam Chee Keong Ministry of Defence Novotel Singapore Clarke Quay Risis Pte Ltd Hasetrale Holdings Pte Ltd Jaeger-LeCoultre South East Asia SC Global Developments Pte Ltd Ministry of National Development Recreation NTUC Fairprice Co-operative Limited Sim Gim Guan Hong Lam Marine Pte Ltd Koufu Pte Ltd SIA Engineering Company Limited Club Pan Pacific Singapore State Street Huawei Indonesia Larry Ang Singapore LNG Corporation Pte Ltd National University of Singapore Students’ Peninsula Excelsior Hotel Singapore Tay Yun Chwan Henry Huawei International Pte. Ltd. Union (NUSSU) Council Li An Foodstuff Pte Ltd Singapore Post Pertama Merchandising Pte Ltd (Harvey Terry Tan Hwang Mei Chen Emily Lion Corporation (S) Pte Ltd Singapore Retailers Association Peter Knipp Holdings Pte Ltd Norman) The Singapore Society of Optometrists In Memory of Late Mdm Chua Shok Hwa Marina Bay Sands Singapore United Estates (Pte) Ltd POSB POSB ISG Asia (Singapore) Pte Ltd McDonald’s Singapore Sony Mobile Communications International AB StarHub Ltd Ren Ting Trading Pte Ltd Juniper Networks (Singapore) Pte Ltd Mervyn Goh $10,000 - $29,999 Standard Chartered Bank (Singapore) Limited The Great Eastern Life Assurance Company Riverview Hotel Singapore KaiKhushru Shiavax Nargolwala Limited Ministry of Social and Family Development ABR Holdings Limited Swee Cheng Holdings Pte Ltd Royal Plaza on Scotts Singapore Kelly Keak Rui Ting Toyota Motor Asia Pacific Pte Ltd MyMart.sg Accenture Pte Ltd Swee Seng Credit Pte Ltd SAFRA National Service Association Kelvin Chia Partnership and Kinetica Pte Ltd Nanyang Junior College Activ Communications Pte Ltd SymAsia Foundation Limited Sakae Holdings Ltd Kentish Court Pte Ltd $50,000 - $99,999 National Heritage Board ADDP Architects LLP Symrise Asia Pacific Pte. Ltd. Science Centre Singapore Keong Hong Construction Pte Ltd BreadTalk Pte Ltd National Parks Board Agency for Science, Technology And Research Syniverse Technologies Mobile Solutions SGS Testing & Control Services Singapore Pte (A*STAR) Keppel Land Limited (Singapore) Pte Ltd C.K. TANG Limited Ltd National University of Singapore AIA Singapore Private Limited Kirk Bradford Alexander Tan Bee Hiok Daikin Airconditioning (Singapore) Pte. Ltd. Singapore Health Services (Singapore General Ngai Heng Pte Ltd Allen & Gledhill LLP Ko Kock Kin Tan Chek Soon Housing & Development Board Hospital) Noel Hawkes Andrew da Roza Kwek Yong Pheng Tan Hee Teck Project Happy Feet Ltd Singapore Maritime Officers’ Union NTUC Fairprice Co-operative Limited Andrew Ng Wai Hung Lee Kean Phi Mark Tan Kim Biau The Japanese Association, Singapore Singapore Post Limited Ode To Art Pte Ltd Ang Teik Lim Eric Lew Kah Hoo Tan Lee Keow Suki Sushi Pte Ltd Ong Kim Seng Swissotel Merchant Court Singapore ONI GLOBAL PTE. LTD Anglo-Chinese School (Junior) LG Electronics Singapore Pte. Ltd. Tay Chee Hian $30,000 - $49,999 Arrowcrest Technologies Pte Ltd Lim Ee Seng The Ritz-Carlton, Millenia Singapore Orchard Road Business Association Tay Soo Meng Emirates Aztech Technologies Pte Ltd Lim Horng Leong VICOM Ltd Patrick Garcia Fiat Tecsia Lubricants Pte Ltd Immigration & Checkpoints Authority Baker & McKenzie. Wong & Leow Lim Hwee Chiang John W Singapore Perennial Real Estate Holdings Pte. Ltd. Teh Gek Yen J.P. Morgan Bank of America National Association 126 STRONGER TOGETHER
Phillip Tan Super Group Ltd Amara Singapore PlusOne Asia Pte Ltd Susan Ng Anita Fam PocketDeals Pte Ltd Tan Soo Nan Chan Chia Lin Pu Ti Lian She Tanjong Katong Band Chern Siang Jye PUB, Singapore’s National Water Agency Taobao China Holding Limited Cold Storage Singapore Pte Ltd Qoo10 Singapore (Giosis Pte. Ltd.) Tay Choon Meng Agency Elid Technology International Pte Ltd Resorts World at Sentosa Pte. Ltd. The Entertainer Pte Ltd Furama RiverFront Singapore Royal Plaza on Scotts The New Age Parents Goodwood Park Hotel Singapore Scott Tan The Singapore Scout Association Grand Hyatt Singapore SG Gives, by NVPC TP Dental Surgeons Pte Ltd Hsieh Fu Hua Sheng Siong Treetops Executive Residences Jardine Cycle & Carriage Showbox Group Pte Ltd Unifood International (S) Pte Ltd Lee Cheng Singapore Airlines Limited WellnessXpert Mandarin Orchard Singapore Singapore American School Yahoo! Asia Pacific Pte Ltd Orchard Hotel Singapore Singapore Management University YHS (Singapore) Pte Ltd PARKROYAL Hotels & Resorts Singapore Pools (Private) Limited Zenaco CO2 (S) Pte Ltd Phillip Tan Singapore Red Cross Zenith from LVMH Watch & Jewellery Resorts World at Sentosa Pte. Ltd. Singapore Tourism Board Royal Plaza on Scotts St Joseph Institution Singapore Press Holdings Ltd Sterling Trends and Concepts Pte Ltd NCSS DINNER & DANCE Swissôtel Merchant Court Singapore Sunlove Abode for Intellectually-Infirmed Ltd SPONSORS Sunshine Bakeries Air Sino-Euro Associates (ASA) Travel Pte Ltd Suntory Beverage & Food Singapore Pte Ltd Albert Lim - Ribena Alex Lee
Acknowledgement Our sincere appreciation to the following organisations and individuals who have contributed quotes and/or photographs to the publication of this annual report. We apologise to those whom we may have inadvertently missed out.
Ang Mo Kio Family Service Centre Kevin Lee SG Enable AWWA Senior Community Home Land Transport Authority Singapore Airlines Limited Bright Hill Evergreen Home Lions Befrienders Service Association Singapore Power Limited Care Community Services Society (Singapore) Singapore Press Holdings Limited Chong Ooi Marina Bay Sands Singtel Daniel Yam Maybank Singapore SPD Frasers Centrepoint Malls Ministry of Social and Family Development StarHub Ltd Handicaps Welfare Association Ministry of Transport and its statutory boards Students Care Service Heartwarmers Natalie Sim TANGS Isaac Liang NTUC FairPrice Singapore Pools (Private) Limited Iman Nur Khaliesah Rainbow Centre Margaret Drive School TOUCH Community Services ITE College East Rashimah Binte Mohameed United Overseas Bank Limited Joi Chua Resorts World at Sentosa Pte. Ltd.
This page is intentionally left blank NATIONAL COUNCIL OF SOCIAL SERVICE 170 Ghim Moh Road #01-02 Singapore 279621 Tel: 6210 2500 Fax: 6468 1012 www.ncss.org.sg
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