Subject: Performance of domestic airlines for the year 2021.

Traffic data submitted by various domestic airlines has been analysed for the month of March 2021.

Passenger Growth

Passengers carried by domestic airlines during Jan-Mar 2021 were 233.83 lakhs as against 329.12 lakhs during the corresponding period of previous year thereby registering annual growth of -28.95% and monthly growth of 0.78%( Ref Table 1). The domestic flight operations were suspended last year due to COVID-19 outbreak from 25th March 2020.

1400.00 Growth: YoY = -28.95% MoM = 0.78% 1200.00 ) s h

k 1000.00 a L

n i

( 800.00 2020 d e

i 2021 r

r 600.00 a C

x

a 400.00 329.12 P 233.83 200.00 77.62 78.22 0.00 YoY MoM

Passenger Load Factor

The passenger load factors of various scheduled domestic airlines in March 2021 are as follows (Ref Table 2): 0

90.0 9 3 . . . 5 5 . . 9 8 4 8 0 7 . . . 6 6 7 7 5 7 6 5 4 . 4 3 7 7 80.0 . . 9 1 7 7 7 . 0 4 0 . 1 7 5 . 7 7 7 . 6 5 6 4 0 70.0 6 . 6 6 0 6 ) 0 .

% 60.0 ( 1

r 5 o 6 . t 50.0 c 0 a 4 F 40.0 d 6 6 . a . 7 o 6 2 . L 2 5 2

30.0 . 2 x 0 2 a 2 P 20.0 10.0 0.0 Air Spicejet Go Air IndiGo Air Asia Trujet Pawan Fly Big Air Taxi hans

Feb-21 Mar-21

The passenger load factor in the month of March 2021 has shown increasing trend compared to previous month primarily due to beginning of tourist season.

The Traffic report is being prepared based on information received from scheduled domestic airlines.

1 Cancellations

The overall cancellation rate of scheduled domestic airlines for the month of Mar 21 has been 1.16%.Airline-wise details of cancellations are as follows:

Air Taxi 54.03 25.93 AI 2.75 Fly Big 2.17 Star Air 1.12 Vistara 0.99 IndiGo 0.87 Trujet 0.78 Spicejet 0.28 Air Asia 0.08 Go Air 0.06 0.00 10.00 20.00 30.00 40.00 50.00 60.00 70.00 80.00 90.00 100.00 Cancellation Rate (%)

Various reasons of cancellations are indicated below:

Misc 8.1%

Technical 20.5%

Operational 9.8%

Commercial 42.1%

Weather 19.5%

The Traffic report is being prepared based on information received from scheduled domestic airlines.

2 Table 1

TOTAL DOMESTIC PASSENGERS CARRIED BY SCHEDULED DOMESTIC AIRLINES (IN LAKHS) - YEAR 2021

Percentage Share Private Total Month & Year Private (Domestic) Carriers Domestic Air India Carriers Jan 7.97 69.37 77.34 89.7 10.3 Feb 9.16 69.11 78.27 88.3 11.7 Mar 9.17 69.06 78.22 88.3 11.7 Ist Quarter 26.30 207.53 233.83 88.8 11.2 Apr May Jun IInd Quarter Jul Aug Sep IIIrd Quarter Oct Nov Dec IVth Quarter Total 26.30 207.53 233.83 88.8 11.2

Percentage Share Air India Private Total Data of 2020 Private (Domestic) Carriers Domestic Air India Carriers IstQtr 38.01 291.12 329.12 88.5 11.5 IIndQtr IIIrdQtr IVthQtr Total 38.01 291.12 329.12 88.5 11.5 Growth (%) = -30.81 -28.71 -28.95

The Traffic report is being prepared based on information received from scheduled domestic airlines.

3 MARKET SHARE OF SCHEDULES DOMESTIC AIRLINES (YEAR 2021) Passengers Carried (in Lakhs)/Market Share (%) Month & Private Air Carriers Year Air India Spice Jet Go Air IndiGo Air Asia Vistara Pawan Hans Trujet Star Air Fly Big Air Taxi Pax Carried 7.97 9.92 6.34 42.03 5.32 5.14 0.00 0.45 0.16 0.02 - Jan Market 10.3 12.8 8.2 54.3 6.9 6.7 0.0 0.6 0.2 0.0 - Share Pax Carried 9.16 9.62 5.81 42.38 5.21 5.40 0.00 0.48 0.18 0.03 0.00 Feb Market 11.7 12.3 7.4 54.2 6.7 6.9 0.0 0.6 0.2 0.0 0.0 Share Pax Carried 9.17 10.03 6.12 41.85 5.42 5.00 0.00 0.43 0.19 0.03 0.00 Mar Market 11.7 12.8 7.8 53.5 6.9 6.4 0.0 0.5 0.2 0.0 0.0 Share Pax Carried 26.30 29.57 18.27 126.26 15.94 15.55 0.01 1.35 0.52 0.07 0.00 IstQtr Market 11.2 12.6 7.8 54.0 6.8 6.6 0.0 0.6 0.2 0.0 0.0 Share Pax Carried Apr Market Share Pax Carried May Market Share Pax Carried Jun Market Share Pax Carried IIndQtr Market Share Pax Carried Jul Market Share Pax Carried Aug Market Share Pax Carried Sep Market Share IIIrdQtr Pax Carried Market Share Oct Pax Carried

The Traffic report is being prepared based on information received from scheduled domestic airlines.

4 Market Share Pax Carried Nov Market Share Pax Carried Dec Market Share Pax Carried IVthQtr Market Share TOTAL Pax Carried 26.30 29.57 18.27 126.26 15.94 15.55 0.01 1.35 0.52 0.07 0.00 Market 11.2 12.6 7.8 54.0 6.8 6.6 0.0 0.6 0.2 0.0 0.0 Share

The Traffic report is being prepared based on information received from scheduled domestic airlines.

5 Passenger Complaints during the month

During March 2021, a total of 791 passenger related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of March 2021 has been around 1.01. The airline- wise details are as follows:

Air India (dom) 7.6 Go Air 0.5 Spicejet 0.2 Air Asia 0.2 Vistara 0.1 IndiGo 0.1 Air Taxi 0.0 Star Air 0.0 Fly Big 0.0 Trujet 0.0 Pawan Hans 0.0

0.0 1.0 2.0 3.0 4.0 5.0 6.0 7.0 8.0 9.0 No. of Complaints/10,000 Pax

Various reasons of passenger complaints are indicated below: Staff Behaviour Catering Others 4.0% 0.4% 0.6%

Customer Service 19.0%

Baggage 6.6% Refund 65.7% Flight Problem 3.7%

Note –The major reasons for complaints are refund and Customer Service. Airlines have received a total of 791 complaints, out of which 754 (approx.. 95%) have been addressed. The reason for complaint as percentage compared to the previous month is as follows:

The Traffic report is being prepared based on information received from scheduled domestic airlines.

6 100.0 90.0 80.0 7 . 5

70.0 6 6 .

60.0 4 5 3 50.0 . 1 4 40.0 6 . 0

30.0 2 . 7 2 9 . 1 2 . 6 1 . 5 . 4 3 1

20.0 2 1 0 1 1 . 6 6 . . 9 2 0 7 9 9 . . 6 6 . . 10.0 . 6 4 4 0 0 0 0 0 0 0 4 4 3 . . . 2 2 ...... 0 0 0 0.0 0 0 0 0 0 0 0

Jan-21 Feb-21 Mar-21

Airline-wise status of redressal of complaints is given at Table – 3.

Compliance of Route Dispersal Guidelines

Airline-wise Compliance of Route Dispersal Guidelines during the month of Mar 2021 is given in the following table. ASKM Deployment (%) of Category I Airline Cat III Cat IIA Cat II Air India + 107.2 1.40 34.4 Spicejet 175.7 1.00 80.1 Go Air 120.6 1.83 52.8 IndiGo 221.3 1.38 56.8 Vistara 37.6 1.28 15.2 Air Asia 76.3 1.67 52.5 Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed in Category I)  Category II - 10%  Category IIA - 1%  Category III - 35%

On-Time Performance (Scheduled Domestic Airlines)

On-Time Performance (OTP) of scheduled domestic airlines has been computed for four metro airports viz. , , and . Airline-wise OTP at four metro airports for the month of Mar 2021 is as follows:

The Traffic report is being prepared based on information received from scheduled domestic airlines.

7 OTP at Four Metro Airports IndiGo 97.8

Go Air 95.8

Spicejet 92.2

Vistara 91.8

Air Asia 91.6

Air India (Dom) 86.2

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Airport-wise On-Time Performance of scheduled domestic airlines complying with Route Dispersal Guidelines is as follows: Air India (Domestic)

BOM 96.1

HYD 85.6

BLR 85.4

DEL 81.8

0.0 20.0 40.0 60.0 80.0 100.0 120.0 OTP (%)

The Traffic report is being prepared based on information received from scheduled domestic airlines.

8 Spicejet

HYD 97.3

BOM 94.7

BLR 93.4

DEL 89.1

0.0 20.0 40.0 60.0 80.0 100.0 120.0 OTP (%)

Go Air

BOM 97.7

BLR 95.8

DEL 95.4

HYD 87.5

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

The Traffic report is being prepared based on information received from scheduled domestic airlines.

9 IndiGo

HYD 98.6

DEL 98.1

BOM 97.8

BLR 96.8

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Vistara

BOM 98.7

HYD 95.7

BLR 94.3

DEL 88.0

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

The Traffic report is being prepared based on information received from scheduled domestic airlines.

10 Air Asia

HYD 94.4

BOM 94.1

DEL 93.3

BLR 88.0

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Reasons for delay have been analysed, which are presented below. It has been found that majority of delays have been attributed to ‘Reactionary’.

Airport 5%

Wx 4%

ATC 3% Misc 2% Reactionary 70% Pax 5%

Ramp 1% Tech 7%

Ops 4%

Revenue Earned& Seats Sold in Highest Fare Bucket

The Traffic report is being prepared based on information received from scheduled domestic airlines.

11 The revenue earned and the number of seats sold by scheduled airlines in the highest fare bucket on selected 20 sectors is as follows: Air India

% of Seats Sold in Highest fare bucket 50.0%

40.0%

30.0% %

20.0% 0 0 . 2 1 % % 3 % % 8 0 10.0% % 7 . % % % % 5 % 6 % % % % 6 % % % % % % % % % % % % % % % % % % % % % % % . 8 5 8 8 3 6 1 . 5 7 3 0 1 8 6 7 3 1 1 9 6 6 3 7 7 8 7 8 4 5 5 4 4 1 1 2 0 . 3 . 6 6 6 5 2 5 4 4 4 3 2 2 2 2 2 1 1 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 . . . . 2 . . . . . 1 ...... 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.0% 0

Feb-21 Mar-21

% of Revenue Earned in Highest fare bucket 50.0%

40.0% % 0

30.0% 2 . 3 2

20.0% % 0 % 0 2 . 0 2 . 1 0 % % 1 2 1 % % 2 7 5 .

10.0% % 8 % . % % 1 % % % % 6 5 % % % % % 5 % 5 % % 5 % . % % % % % % % % % % % % % % 7 . 9 0 0 7 9 2 9 2 8 6 6 3 0 4 0 0 4 0 7 7 5 9 7 4 4 6 8 6 5 3 1 . 3 3 . 2 1 1 0 9 6 . 6 5 5 5 5 . 5 5 5 . . . 3 2 2 . 2 1 1 1 1 1 0 0 0 0 0 2 ...... 2 ...... 1 1 1 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.0% 0

Feb-21 Mar-21

Indigo

The Traffic report is being prepared based on information received from scheduled domestic airlines.

12 % of Seats Sold in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% % % % % % % % % % % % % % % % % % % % % % % % % % % % % % % % % % % % % 9 1 2 0 5 2 2 4 7 7 2 4 3 2 2 2 3 1 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 6 3 2 2 1 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 . 0 0 ...... 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.0% 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

Feb-21 Mar-21

% of Revenue Earned in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% % % 1 % % % % % % % % % % % % % 2 % % % % % % % % % % % % % % % % % % % % % 5 0 2 3 7 2 . 8 9 8 8 4 3 0 0 5 8 7 7 1 1 3 2 1 1 1 0 0 0 0 0 0 0 0 0 0 0 0 9 . 6 5 5 2 . 2 2 . 1 1 1 1 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 ...... 1 ...... 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.0% 0 0 0 0 0 0 0 0 0 0 0

Feb-21 Mar-21

Go Air

The Traffic report is being prepared based on information received from scheduled domestic airlines.

13 % of Seats Sold in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% % % % % % % % % % 2 % % % % % % % % % % 2 % % % % % % % % % % % % % % % % % % % % % 7 2 3 9 9 0 9 0 8 3 5 0 9 0 1 0 8 4 4 2 5 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 3 . 2 0 9 9 9 . . . 3 . . . . 0 1 1 1 0 1 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 ...... 1 ...... 1 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.0% 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

Feb-21 Mar-21

% of Revenue Earned in Highest fare bucket 50.0%

40.0%

30.0%

20.0% % % % % 2 6 % 10.0% % 5 % 2 9 % % 2 . % 1 5 8 % 0 6 % . % % % 3 . 8 % . % % % 4 % % % % % 0 % % % % % % % % % % % % % % % % 7 6 2 3 1 4 9 . 4 . 5 8 3 . 5 7 3 5 0 0 9 5 6 4 4 4 1 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 . 9 . 8 . 6 2 6 2 5 . 2 1 1 . 1 1 0 0 0 0 0 . 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 . . 1 1 ...... 1 ...... 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.0% 0 0 0 0 0 0 0 0 0 0 0 0 0 0

Feb-21 Mar-21

Spicejet

The Traffic report is being prepared based on information received from scheduled domestic airlines.

14 % of Seats Sold in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% % % % % % % % % % % % % % % % % % % % % % % % % % % % % % % % % % % % % % % % 8 7 0 4 0 0 3 5 5 2 5 1 5 8 5 5 1 9 6 4 2 1 9 0 8 8 5 4 1 1 1 1 2 0 0 0 0 0 0 0 9 9 8 7 7 6 5 5 5 4 . 4 3 . 2 2 . 2 . 2 1 1 1 1 1 0 1 0 0 . . 0 0 0 0 0 0 0 0 0 0 0 0 0 ...... 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.0% 0 0 0 0 0 0

Feb-21 Mar-21

% of Revenue Earned in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% % % % % % % % % % % % % % % % % % % % % 3 % % % % % % % 5 5 9 % % % % % % % 3 % % % % % 1 9 6 2 0 0 4 1 0 8 2 7 7 3 3 9 4 2 5 9 6 3 0 5 5 4 4 4 7 6 5 2 2 3 0 0 0 0 0 . 2 1 1 1 1 1 0 0 0 . . 8 . 8 7 . 6 6 6 6 . . . 5 . 4 . . 3 . 3 . . 3 3 . . 1 1 . 0 0 0 0 0 . 0 . 0 0 0 . 0 1 ...... 1 1 1 ...... 1 . . . . . 1 1 1 1 1 1 1 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.0% 0 0 0 0 0

Feb-21 Mar-21

Vistara

The Traffic report is being prepared based on information received from scheduled domestic airlines.

15 % of Seats Sold in Highest fare bucket 50.0%

40.0%

30.0%

20.0% % 1 % 3 . % 1 % 8 3 10.0% 7 . 6 % 4 % % % . % 5 5 9 % % % % % % % % % % % % % % % . % % % % 9 % % % % % % % % % % % % 8 0 4 3 1 1 5 2 4 1 0 3 8 9 7 9 6 0 8 5 3 . 4 7 6 5 3 0 0 0 0 0 0 0 0 0 0 0 0 2 0 9 8 7 7 . . 5 5 5 4 3 . 2 2 . 2 2 2 1 1 2 1 1 1 . . 0 . 0 0 0 0 0 0 0 0 0 0 0 0 ...... 1 ...... 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.0% 0 0 0 0 0 0 0 0 0 0 0 0

Feb-21 Mar-21

% of Revenue Earned in Highest fare bucket 100.0% 90.0% 80.0% 70.0% 60.0% 50.0% 40.0% 30.0% % 7 % 8 % % . 2

20.0% % 1 0 2 3 5 % . 8 1 7 % % % % % % % % % % % % % % % % % % % % % % % % % % % % % % % % % % . 4 . 3 9 . 5 7 5 8 3 6 1 4 0 1 6 8 0 3 4 8 9 4 0 0 5 9 0 0 0 0 0 0 0 0 0 0 0 0 6 6 5 5 . 1 9 9 8 7 7 6 5

10.0% 5 5 3 2 3 2 2 1 1 1 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 ...... 2 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.0% 0 0 0 0 0 0 0 0 0 0 0 0

Feb-21 Mar-21

The Traffic report is being prepared based on information received from scheduled domestic airlines.

16 Air Asia

% of Seats Sold in Highest fare bucket 50.0%

40.0%

30.0%

20.0%

10.0% % % 5 % % % % % % % % % % % % % % % % % % % % % % % % % % % 3 1 6 1 9 9 4 4 0 7 8 8 7 4 3 5 3 4 0 1 0 1 0 1 0 0 0 0 0 . 1 4 4 . 2 1 1 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 ...... 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.0% 0 0 0 0 0 0 0 0 0 0 0

Feb-21 Mar-21

% of Revenue Earned in Highest fare bucket 50.0%

40.0%

30.0%

20.0% % 1 % 4 10.0% . 9 % 6 % % % % % % % % % % % 2 % % % % % % % % % % % % % % % 1 . 3 8 5 9 0 9 1 0 1 7 4 6 1 2 6 5 5 3 0 0 0 0 0 0 0 0 4 3 9 7 . 5 4 3 2 2 2 2 1 1 . 1 1 1 0 0 0 0 . 0 0 0 0 0 0 0 0 ...... 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.0% 0 0 0 0 0 0 0 0

Feb-21 Mar-21

The Traffic report is being prepared based on information received from scheduled domestic airlines.

17 Compliance of CAR Section 3, Series M, Part IV

In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV, airline are required to submit data on number of cases of denied boarding, cancellations and delays along with the status on a monthly basis.

Airline Denied Boarding Cancellations Delays Beyond 2 Hrs Status of Status of No. No. No. Facilities & Facilities & Status of ofPax ofPax ofPax Compensatio Compensatio Facilities Affected Affected Affected n n Air India 139 Rs 13.74 Lakhs 2435 Rs 6.96 Lakhs 4754 Rs 3.20 Lakhs PawanHan Nil Nil 2 Rs 0.08Lakhs Nil Nil s  Refres hments.  Refresh  Transf ments er to other  Resche 69 1942 10006 airlines. SpiceJet Rs 0.99Lakhs duling  Amou  Compe nt spent nsation of Rs. onfacilitationo 3.01lakhs fRs.11.09 lakhs Go Air 2 Rs 0.31 Lakhs 10006 Nil 5384 Refreshments Indigo Nil Nil 1332 Nil 32878 Refreshments Amount spent Air Asia 28 Rs 1.73 Lakhs 846 Rs 3.48 Lakhs 251 on facilitation of Rs.2.56 lakhs 148 Vistara 7 Rs 0.41 Lakhs 194 Rs 1.24 Lakhs Nil TruJet Nil Nil 22 Rs 0.69Lakhs 38 Rs 0.01 Lakhs Star Air Nil Nil 77 Nil Nil Nil Fly Big Nil Nil 25 Nil Nil Nil Air Taxi Nil Nil 59 Rs 1.64 Lakhs Nil Nil

The Traffic report is being prepared based on information received from scheduled domestic airlines.

18 SUMMARY

Denied Boarding Cancellations Delays Facilities & Facilities & No. ofPax No. ofPax No. ofPax Compensatio Compensatio Facilities Affected Affected Affected n n

Rs 17.18 lakhs Rs17.10 lakhs Rs. 16.85 245 compensation 16940 compensation 53459 lakhs towards and facilities and facilities facilitation

The Traffic report is being prepared based on information received from scheduled domestic airlines.

19 Table 2

MONTH-WISE SEAT FACTOR OF SCHEDULED OPERATORS IN 2021 (PASSENGER LOAD FACTOR IN PERCENTAGE)

Air India Pawan Month Spice Jet Go Air IndiGo Air Asia Vistara Trujet Star Air Fly Big Air Taxi (Dom) Hans Jan 66.2 76.6 64.9 69.3 66.8 70.0 64.3 71.2 28.3 40.2 -

Feb 78.3 78.9 76.5 74.4 67.9 73.7 74.0 79.0 27.6 51.0 20.5

Mar 70.6 76.5 71.5 66.4 65.1 64.5 60.0 70.5 26.6 40.6 22.2

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec Table 3

Complaints Redressal Status

Airline Per 10,000 Passengers Total Closed Open Carried

Air Asia 11 0.2 11 0

Vistara 3 0.1 3 0

Go Air 29 0.5 29 0

IndiGo 23 0.1 23 0

Spicejet 25 0.2 25 0

Pawan Hans 0 0.0 0 0

Air India (dom) 700 7.6 663 37

Trujet 0 0.0 0 0

Fly Big 0 0.0 0 0

Star Air 0 0.0 0 0

Air Taxi 0 0.0 0 0 Total 791 1.01 754 37

The Traffic report is being prepared based on information received from scheduled domestic airlines.

21